Dinner Cruises

Sydney Harbour by night... it doesn't get any better than this. Secure your dinner cruise seat today aboard Sydney's most prestigious cruise ships MV Sydney 2000 and John Cadman 2. Offering million dollar views, expansive viewing decks, dining rooms and a range of menu and entertainment options for every event and budget. An experience not to be missed.

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Platinum Penfolds Grange Dinner

  • Cruise aboard the prestigious MV Sydney 2000
  • Priority boarding and Star Deck welcome reception (Circular Quay only)
  • Platinum window seating with million dollar views
  • 6-course degustation dining
  • Penfolds platinum selection of private bin & vintage wines including one 75ml glass of Penfolds Grange to complement the penultimate course
  • Top shelf spirits & liqueurs, local & imported beers, liqueur coffee, still & sparkling water & soft drinks
  • Live music
  • Menu
$595.00

Gold Penfolds Dinner & Drinks

  • Cruise on MV Sydney 2000 or John Cadman 2*
  • Priority boarding
  • Welcome reception (for Circular Quay departures)
  • 6 course degustation dining
  • Gold seating and live music
  • Penfolds gold selection of bin & vintage wines to accompany each course
  • House spirits, local & imported beers, liqueur coffee & soft drinks
  • Million dollar views
  • Menu

Gold Dinner

  • Cruise on MV Sydney 2000 or John Cadman 2*
  • Priority boarding
  • Welcome reception (for Circular Quay departures)
  • 6 course degustation dining
  • Gold seating and live music
  • Million dollar views
  • Menu

Captains Dinner

  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian a la carte dining
  • Great live music and dancing
  • Million dollar views
  • Menu

Starlight Dinner

  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian dining
  • Million dollar views
  • Reserved seating
  • Menu

Brilliant Dinner & Drinks

  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian dining
  • House beer, wine and soft drinks 
  • Million dollar views
  • Reserved seating
  • Menu

Sunset Dinner 5pm

  • 1.5hr cruise on MV Sydney 2000 or John Cadman 2*
  • 3-course Contemporary Australian menu with a choice of mains
  • Standard bar package of beer, wine and softdrinks
  • Million dollar views
  • Menu

Select cruise and date below View Special Offers

Dinner Cruises do not operate Christmas Day. Special or limited timetables operate on 26 & 31 December, 26 January and selected special events.

Accessibility for people with a Disability Policy 

Special Conditions apply to all Special Offers

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December 26
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May
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March
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November - December
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87 % approval from 555 responses

Date
Rating
4 hours ago
5/5

Service: Outstanding food and service from start to end
Product: Easy and awesome thanks 👍🏻👍🏻👍🏻❤️

Review for Captains Dinner

15 hours ago
2/5

Noting bad nothing good

Review for Captains Dinner

15 hours ago
2/5

Your website reads guaranteed window seating included in the price, but we were placed non-window seating :(
We ordered the product without live music, which we deliberately avoided as previous experience with live music was poor, but you placed us with live mushic:(
The two waitress I approached regarding seating were not courteous. They argued with me, saying window seating needs to pay extra etc. They certainly had product info contradictive to what your website says. They certainly lack old fashioned customer service. I don't like them.
Women's toilet was dirty, not thoroughly cleaned.

Review for Starlight Dinner

2 days ago
5/5

The whole crew was absolutely amazing! Everyone was so friendly and made this part of our honeymoon so awesome. They even brought out our dessert and sang to us! We would love to do this again!

Review for Sunset Dinner

4 days ago
4/5

Great food wine and service

Review for Gold Penfolds Dinner

5 days ago
5/5

Service: We couldn't have felt more special
Product: Gorgeous food with amazing wine and even better service

Review for Gold Penfolds Dinner

1 week ago
5/5

Excellent service, excellent food and wine, couldn't recommend it highly enough.

Review for Gold Penfolds Dinner

1 week ago
5/5

Service: We could not fault the full range of services provided on our harbour cruise!
Product: Great value for money and the meals were all delicious.

Review for Captains Dinner

3 weeks ago
5/5

They did every thing well.the cruise took in all of the harbour, the meal was good and well presented, the drink just kept coming, and the staff were very professional. Great value for money.

Review for Sunset Dinner

4 weeks ago
5/5

Service: Excellent service from the staff. We had booked the Starlight Dinner Cruise to celebrate my wife's birthday. We had an amazing time on board the MV SYDNEY with live Music and a nice 3 course dinner. The cruise offers fantastic views of the City and the Opera House.
The staff is excellent and the live music was also equally good.
Product: Lovely dinner on board the vessel with awesome live music.

Review for Starlight Dinner

4 weeks ago
5/5

Service: The sunset dinner cruise represented good value for money, and was well organised to fill the time nicely with the dinner and drinks. We received a pleasant surprise by being upgraded to window seats.

I would recommend the cruise to anyone.
Product: We phoned the purchase through as this was the easiest option to use.

Review for Sunset Dinner

1 month ago
5/5

Service: Courteously attentive. Prompt. Good food.
Yes we would recommend them.
They created a great atmosphere.
Product: 1 dessert item over-stated in menu.

Review for Captains Dinner

1 month ago
4/5

Service: The service was very good. The staff were very friendly and professional. Little time for them to serve but they did a good job, Food was also delicious.
Product: Food was good and service was also good

Review for Starlight Dinner

1 month ago
5/5

Service: The service was very attentive and faultless. The food was delicious and the entertainment was very nice. The view was absolutely amazing.
Product: The service was very attentive and faultless. The food was delicious and the entertainment was lovely. And the view was absolutely amazing!!

Review for Captains Dinner

1 month ago
5/5

Thoroughly enjoyed the cruise and the crew were extremely helpful. Would definitely recommend the Captains Dinner cruise.

Review for Captains Dinner

1 month ago
2/5

Great facilities, loved your singer, enjoyable trip but the food was very disappointing... It was boring, barely warm, small serves, desert was inedible. I won't be recommending this to friends.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are glad you enjoyed the entertainment and vessel. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are very disappointed that this was not to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

1 month ago
1/5

Service: The service is not very good. I do not like when you put most Asian downstairs and white people upstairs. I reserve the right to seek legal advice. Kind regards, Dongyang
Product: It was not good enough to even charge the tea. It should be complementary.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. The deck our customers are seated is dependant on the product purchased, and in is no way a discriminatory act. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

1 month ago
5/5

Service: Staff were very lovely and couldn’t help enough. Food was delicious and ship was very tidy and clean.
Product: Well worth the money. Loved every minute

Review for Sunset Dinner

1 month ago
5/5

Food and service was amazing!

Review for Captains Dinner

1 month ago
5/5

Service: It was amazing! Very professional and very caring. They even sang the Happy Birthday for me...
Product: Food was delicious and different wines were excellent

Review for Gold Penfolds Dinner

1 month ago
2/5

Service: The ride was smooth, despite windy conditions and storms in the area. However, I was very disappointed, and somewhat disturbed, that NO SAFETY announcements were made during the cruise! Nothing about what to do in case of emergency, where the life vests and life rafts are located, etc. This is a HUGE miss in my opinion.
Product: We had excellent vegetarian entrees, and a very friendly server who chatted with us during the cruise. Food was served hot, and the dessert was excellent.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are pleased to read that you enjoyed the food and service on your cruise. We can assure you that safety is of paramount importance to us and all our staff are highly trained to deal with emergency situations.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

1 month ago
5/5

Service: Pontualidade, otima infra estrutura de barco e de jantar e vista da cidade perfeita. @debbytour recomendou nao tem erro
Product: Toppppp, jantar otimo....

Review for Sunset Dinner

1 month ago
5/5

Service: When we booked the staff were able to pick up that I had booked on the same day.They phoned and were very helpful and happy. On the night of the cruise the girl in office was again very helpful. the cruise was good and the staff were helpful and nothing was any trouble.
Product: We could not fault the food and the service was faultless.

Review for Brilliant Dinner & Drinks

1 month ago
4/5

Service: Service and food was of an acceptable standard for the price.
Product: Food was of an acceptable service

Review for Captains Dinner

1 month ago
5/5

Nice staff, it was my birthday and they did some fireworks on my dessert. The singer also sang for me! Dinner was good too.

Review for Starlight Dinner

1 month ago
5/5

Service: Everything was top class
Product: Very easy and quick very efficient

Review for Sunset Dinner

1 month ago
5/5

Service: Excellent customer services though out the experience.
Product: Great value, wonderful experience, good food and great services.

Review for Captains Dinner

1 month ago
5/5

Service: I had to change the date by one day and it was done by phone well
Product: Very good but it could have gone another half hour

Review for Sunset Dinner

1 month ago
5/5

Service was great the views from our window seats were excellent for myself and my two daughters from England a must for anybody visiting Sydney. A great ship Sydney 2000

Review for Sunset Dinner

1 month ago
4/5

Service: Perfect services, staff very attentive and professionnal
Product: Simply perfect . Delicious dinner and beautiful cruise

Review for Gold Penfolds Dinner

1 month ago
5/5

Service: The young lady who checked us in was Just so friendly and informative - Thank you. The entertainment was out of this world good - Thank you Both. The service was spot on from our waitress - Thank you - the boat was on time and very spacious, It was truly a wonderful experience that I Will endeavor to do again.
Product: The value was exceptional and affordable.

Review for Starlight Dinner

1 month ago
4/5

Loved the dinner cruise. The food, service was good.

Review for Captains Dinner

1 month ago
4/5

Service: On the day service was great but trying to change a menu item due to alergy was a nightmare - and the whole booking depended upon it. In addition not sure what if any other drinks we could have had as part of the package. As a person with seafood alergies the nibbles as part of the package was limited. I am not sure this package represented as good a value as other food and matched wine meals we have had. Also matched wine for substituted course was not changed despite a virtually repeated course being provided for the food thus a wasted glass of wine.
Product: Not as good as other food and matched wine I have purchased. Nibbles at the start was limited as I dont eat seafood and salmon looms large on all menus.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our menu and inclusions for your cruise are listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, whilst catering to customer our needs. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

1 month ago
5/5

Service: Excellent , our waitress was very attentive
Product: Food was mediocre - m,any varied menus being served but not all choices were on offer to everyone

Review for Starlight Dinner

1 month ago
5/5

Service: A lovely evening, where everyone was very attentive and pleasant. The end of a great birthday
Product: Expensive but special. thanks to all staff.

Review for Gold Penfolds Dinner

1 month ago
5/5

Service: Bloomin Lovely.
Everyone (Not just us) were made to feel special
Product: The whole experience is World Class

Review for Captains Dinner

1 month ago
2/5

Just a bit rushed to get on and then to get served. Entrée was just warm. But quality of food was excellent. Staff were rushed with the numbers on board but were very pleasant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
5/5

Excellent service

Review for Gold Penfolds Dinner

1 month ago
2/5

Very poor service at start. We had a booking and it seemed when we boarded that they had no prior plan seat and just sat us wherever. We waited 10 minutes for a drink after order placed. My partner complained as to treatment and staff seemed to view it as a joke. The windows were extremely dirty, we paid money to have a window table. The automatic washer was activated and a third through cruise were then able to see through window. The waiter assigned after complaint was very attentive, but unfortunately we had already been subjected to bad service and were disappointed with experiece. We paid $350 for something and the $6 ferry service was equivalent in terms of view and harbour experience. Meal was average. Needless to say will not recommend.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
4/5

Service: Nice relaxed night, the person serving us was very attentive. If asked would i do it again, the answer would be yes. thanks again for the night.
Product: Dinner was basic but done well, the overall experience was well worth it.

Review for Captains Dinner

1 month ago
2/5

Service: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.
Product: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards on this occasion. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
5/5

Service: Wonderfully delightful
Product: Delightfully wonderful...

Review for Captains Dinner

1 month ago
5/5

Very well organised, we had fantastic time.

Review for Brilliant Dinner & Drinks

1 month ago
4/5

Service: Great hospitality and food! Would have liked a little more time on the upper deck. One of the group tables was very loud.
Product: Food and wine pairings were very good.

Review for Gold Penfolds Dinner

1 month ago
5/5

Great cruise! Great service! Loved the food!

Review for Sunset Dinner

2 months ago
4/5

GOOD SERVICES

Review for Starlight Dinner

2 months ago
5/5

Service: Very enjoyable comfortable dining cruise
Product: Very good good selection and well presented

Review for Captains Dinner

2 months ago
5/5

Service: The food, beverage, service and the cruise was excellent. We highly recommend this activity.
Product: It was recommend by the concierge and I am delighted he did.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Not to be forgotten experiance
Product: Not to be forgotten experience

Review for Brilliant Dinner & Drinks

2 months ago
4/5

Service: Food was 6 courses and definitely enough food. Penfolds wines were lovely and service was well presented and timely. But this is definitely overpriced for what you get. The views are amazing and there's lots of opportunity for photos from the top deck, but the inside of the ship smells a little musty and on a Sat night the ship was about one quarter full - I paid extra to get window seating and it wasn't necessary at all. I took my 67yo mum and she really enjoyed the night and the 3 piece band that covers lots of golden oldie tunes. Would recommend for a large group or party of 60+ years folk - there's a small dance floor for a boogie or a slow dance to Elton John :)
Product: Overpriced and it was unecessary to pay for the extra window charge - I'd expect you'd be able to predict based on yr bookings if this is required. Recommend changing this to a first in best dressed system so customers don't feel ripped off paying for something that they don't need.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This is not compulsory to purchase in any way. Our vessels are always reviewed to maintain a clean, modern image, including a recent renovation of the Sydney 2000; the vessel our lunch cruises operate on. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are glad that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: I have cruised with Captain Cook Cruises especially on the Sydney 2000 several previous times and as always we had a fabulous night! Our American visitor thoroughly enjoyed herself and couldn't praise the staff, service and food highly enough!

The staff are always very friendly, happy and attentive to the guests and the service was great and the food as always just fabulous! I cannot recommend Captain Cook Cruises highly enough! A great experience!
Product: Fabulous food and wine with great service

Review for Brilliant Dinner & Drinks

2 months ago
4/5

Nous avons choisi le Penfold gold Dinner.Le repas était de qualité moyenne (probablement correct dans un contexte anglo-saxon, mais pas au niveau du prix pour les habitudes d'un français...). Intéressant si on veut goûter les vins, sinon, trop cher pour ce que c'est, et donc une balade en bateau pour la ville depuis la baie est suffisante.

Review for Gold Penfolds Dinner

2 months ago
5/5

We were greeted at arrival on board and shown to our table and our waitress was very attentive, pleasant and looked after us. She even made a birthday hat for me and added sparkles to my dessert, a lovely gesture. My only thoughts were there was no salt container on the table, no butter for our bread rolls and a coffee to finish off the meal would have been lovely, it should be included in the price and not an extra cost. Otherwise a very pleasant cruise & dinner.

Review for Sunset Dinner

2 months ago
4/5

Service: We had a great time celebrating my husband's birthday. atmosphere was nice and intimate and the crew was lovely and helpful. the food was nice. I think it could be better. it's a bit dated. the vegetarian main coarse I ordered was not good. and the couple next to us didn't touch it at all (they ordered the same). the ravioli I had for entree was unseasoned. entertainment was also not so great. the views were amazing and beautiful and I would recommend this experience beacause we did have a good time.
Product: good experience. had no problems and got everything in the mail including all the explanations.

Review for Captains Dinner

2 months ago
5/5

Service: The staff were exceptional and five stars to t h e chef!
Product: Excellent. This was a gift which I will remember .

Review for Gold Penfolds Dinner

2 months ago
5/5

The crew were professional and attentive. The boat was amazing and the meal top rate for what we paid.

Review for Starlight Dinner

2 months ago
4/5

Service: Great friendly staff.
Product: Good food. Plenty of drinks.

Review for Gold Penfolds Dinner

2 months ago
2/5

Service: Service was excellent. Unfortunately joining few big groups and slightly noisy to us.
Product: The food was slightly bland.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards on this occasion. We always encourage customers to remain respectful of their fellow passengers, however we are unfortunately unable to enforce this. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

2 months ago
2/5

Service: We were put on a corner table and i think forgotten about. We had to ask for drinks, chase coffee, no one came back to ask for extra drinks.
Product: no issues at all with bokking

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
5/5

Service: 한국 직원의 서비스가 매우 만족스럽습니다. 너무 즐거운 크루즈여행이었고 잊지 못 할 여행이 되었습니다.
Product: 고민하지 않고 다음 번 여행때도 이용 할 거에요.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Excellent cruise and the food and service were first class.
Product: Excellent all round and fully recommended

Review for Captains Dinner

2 months ago
5/5

The service and the food are great!

Review for Sunset Steak and Lobster Dinner

2 months ago
5/5

非常好👍

Review for Captains Dinner

2 months ago
5/5

This was a great sunset dinner cruise!
My mother was visiting from the US, and it was such a wonderful experience to see Sydney at night this way. I highly recommend this dinner cruise as it was definitely good value for the price.

Review for Sunset Dinner

2 months ago
2/5

Took too long to get a drink!! Also the meals were too small. Chicken meal for children were the same size as do adults which means the adults are overcharged or the children.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
5/5

great experience. Highly recommended. Great view and food.

Review for Starlight Dinner

2 months ago
5/5

Service: Loved everything from the service, food, wine and entertainment. Would highly recommend.
Product: Exceptional evening. Highly recommend.

Review for Gold Penfolds Dinner

2 months ago
5/5

It was a lovely experience celebrating my daughter's birthday. The food was served with lot of care and the live singing made the evening very soothing. The singer even sang special birthday song which lighted up my daughter's evening.

Review for Starlight Dinner

2 months ago
5/5

Service: A wonderful dinner cruise under perfect conditions, great service, magical views, and excellent food.
Product: Good value on a lovely boat, with great food and fine service

Review for Captains Dinner

2 months ago
5/5

Service: The service was excellent and professional. Would definitely come back.
Product: I think it was a really good price for the service that was offered

Review for Sunset Dinner

2 months ago
5/5

Service: Welcoming, friendly and accommodating.
Product: Reasonable food & average wine.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: The service was fabulous I would like to make a special comment in regard to our waiter Joey who provided us with exceptional service in every way. Truly a wonderful experience.
Product: Exceptional way to celebrate our wedding anniversary. Spectacular evening.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: The cruise was fantastic as was the service and the food, An wonderful night. Congratulations.
Product: Everything was perfect. Friendly and knowledgeable staff. Excellent.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Everything was great. From boarding then the welcoming followed by the food and beverage service all the way to disembarking. Always loved the cruise.
A big thank you to all the staff.
Product: Excellent service and very helpful.

Review for Captains Dinner

2 months ago
5/5

Service: Service was excellent. My only complaint was just had our coffee and we were back. Could have been 10 minutes longer.
Product: Purchased on the internet and Jamie did it all for me as we were meeting up with friends from England who had already booked.

Review for Gold Penfolds Dinner

2 months ago
2/5

Service: The service was good. However, the band on the upper deck was really second rate to the point of almost painful, and we would rate the food as 3/5.
Product: A pretty average dinner experience for the price

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. As you’re aware, finding the right balance for entertainment can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

2 months ago
2/5

Service: Our waitress was less than friendly and I feel someone who is dealing with visitors to Sydney should be approachable
Product: Good value for money on the whole

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

2 months ago
5/5

Service: Service was very good by friendly staff.
Product: Nice and easy website to use.

Review for Captains Dinner

2 months ago
5/5

Service: Friendly staff, meal 4 star, service 5 star
Great to unwind after a long week with views of harbour.
Would recommend highly.
Product: excellent value for money

Review for Sunset Dinner

2 months ago
5/5

It was an amazing experience, we have been in different dinner cruises but this one was the best of all.
High-quality food and beverages.
Best customer services
Highly recommended

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Crew were cheery and pleasant, out waitress was very polite and helpful
Product: Great value and very pleasant

Review for Sunset Dinner

2 months ago
5/5

Service: Everything was amazing! I’ll definitely do it again! And I’ll also recommend it to everyone!
Product: Because it was just perfect!

Review for Gold Penfolds Dinner

2 months ago
5/5

They did the whole thing really well. Particularly the young lady who served us, she was lovely and did her job excellently. The meal was lovely, good choices.

Review for Starlight Dinner

2 months ago
4/5

Service: Easy to book online and prompt receipt of tickets
Product: Food and wine were good. A little rushed though

Review for Gold Penfolds Dinner

2 months ago
5/5

My wife and I were made feel special from entering the upper deck to enjoy bubbly and canapés, throughout the meal by our considerate and helpful waitress. Meals were great and wine suited each course as promised. The view of the harbour was breathtaking. Highly recommend ⭐️

Review for Gold Penfolds Dinner

2 months ago
5/5

Perfect service and experience. Highly motivated and friendly staff. A nice dinner and excellent value for money. Beautiful harbour views from the biggest charter ship in the harbour. If you are looking to do something different this is a great option.

Review for Captains Dinner

2 months ago
5/5

Service: Good Service
Product: Food is good and with live band

Review for Starlight Dinner

2 months ago
1/5

did not get what i paid for .paid for package with extra and was told that i hadn't was not happy at all

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We have reviewed your cruise booking history, however there is no indication of any additional packages that you state. You paid our Captains Special of $99 per person, with a total of $198. We apologise for any miscommunication that may have led you to believe you had an extra package.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

2 months ago
2/5

Too many kids running around uncontrollably, food wasn’t what I expected. The welcome drink was a nice surprise and the views from the cruise where brilliant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Whilst we request that all passengers are respectful of their fellow passengers, including maintaining control of their children, this is unfortunately outside of our control. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
5/5

Service: We decided to do this dinner for my dads 60th birthday. The whole experience was great and the crew were very attentive. Would recommend to everyone :)
Product: Was definitely 5 star service and food

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Great service. everything went well. Only recommendation was to have the photos on display near the end of the trip so we could view them.
Product: Food selection was limited

Review for Starlight Dinner

2 months ago
5/5

Service: Excellent
Product: Very tasty and cooked to instructions

Review for Captains Dinner

2 months ago
5/5

Service: Excellent service and made my wife feel very special on her 60th birthday celebration. A fantastic evening which will be long remembered.
Product: Very good value with an excellent meal, good wines, catered for non drinkers with a selection of non alcoholic cocktail style drinks. All of this with the magnificent Sydney Harbour as a backdrop.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: The staff were very polite and responsive to our needs.
The seating arrangement was the best we could expect.
The music was good.
Plenty of room for our little guest to dance on the stage.
I would deduct half star for not having pepper on the table - the pepper shaker was empty. The pasta needs more attention.
Product: It was good dinner.
I would do it again.
Half point for not having veggies or salad.

Review for Starlight Dinner

3 months ago
5/5

Service: We had a great dinner cruise, we planned it specially for our daughters 18th birthday. The wait staff were attentive, the food and drink service was great and they even sang our daughter 'happy birthday' which was lovely
Product: Value for money, the food, staff and harbour views didn'd disappoint. We had a great night!

Review for Captains Dinner

3 months ago
5/5

环境,服务,音乐都很好,物有所值

Review for Captains Dinner

3 months ago
5/5

Service: Excellent service, very nice staff, very good food, very comfortable. We enjoyed it all.
Product: Very good food and service. Very comfortable.

Review for Sunset Dinner

3 months ago
5/5

Excellent night for my familly and friends

Review for Starlight Dinner

3 months ago
5/5

Service: The cruise was magnificent, especially the best the crew!!
Product: Really good quality of food and fast service!!

Review for Captains Dinner

3 months ago
5/5

Service: Service. Ambience.
Product: Service. Scheduling. Food. Music. Wine.

Review for Gold Penfolds Dinner

3 months ago
5/5

Highly recommended we had an absolutely fantastic evening, the service was great, the food was fantastic and the entertainment!! The views were spectacular

Review for Starlight Dinner

3 months ago
5/5

Excellent service, attentive staff & gorgeous views on a magnificent and well maintained ship made for an unforgettable experience.

Review for Captains Dinner

3 months ago
5/5

Service: The service was amazing. It felt like we had our own personal server. The food and Penfold wine pairing was exquisite. Delightful experience with great Harbor views.
Product: Excellent gourmet courses.

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: The service was amazing, everyone was very attentive. Don't go on this cruise for the food though. It really wasn't very good, but the presentation was. We really just wanted the cruise experience under the harbour bridge and it was very romantic and the champagne, wine and beer were unending!
Product: The food really could have been higher quality. However, the beer wine and champagne were very good quality! That's mostly what we were looking forward to anyways.

Review for Sunset Dinner

3 months ago
5/5

Service: A wonderful experience which can only be had cruising around Sydney Harbour in the evening. The service was top notch, the food wonderful and the entertainment very good. So glad we made the booking and got this great evening with Captain Cook Cruises. Thank you all!!!
Product: Well worth the cost !!! and great value for money!

Review for Starlight Dinner

3 months ago
4/5

Well looked after.

Review for Captains Dinner

3 months ago
5/5

We had a wonderful time and the crew were so helpful with our little toddler! Thanks captain cook cruises!

Review for Starlight Dinner

3 months ago
5/5

We did this dinner cruise to show some visiting interstate relatives one of the best harbours in the world.
The ship provides good clean facilities, the food is terrific and the outside areas which are easy to get to allow a nice relaxed alternative viewing experience.
The standout for our party was the amazing friendly and professional service and welcome we received from the ships staff especially our waiter Joey. That's the sort of service that keeps you coming back.
Thank You Captain Cook Cruises.
Chris :)

Review for Captains Dinner

3 months ago
5/5

The food and service was excellent!

Review for Captains Dinner

3 months ago
5/5

Fantastic cruise and views. Excellent staff and service. Our meal was exceptional and David's steak was exactly how he ordered it to be cooked. I highly recommend this trip.

Review for Captains Dinner

3 months ago
5/5

Service: We rate our experience 5 / 5 dinner was amazing service amazing
Product: Priced well and was easy to proceed with payments

Review for Starlight Dinner

3 months ago
4/5

Service: Very good lovely experience
Product: Wine, service and quality of food very good, excellent service from Vivian,
Lost a star as canepes were very mean told only one of each totalling 2 per person both seafood, very poor for the amount of cost,
Also food lacked heat and main course could have done with some vegetables.

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: Everything was excellent! The private Sirius room was ideal for our family celebration of 14. It was also lovely to stroll out onto the adjacent private deck. All meals on the menu were first class and our waitress was ever so friendly and helpful. Couldn’t fault the service! All contributed to a perfect 80th Birthday celebration and would definitely use Capt Cook again!
Product: All meals excellent for both kids and adults

Review for Captains Dinner

3 months ago
5/5

Service: My wife had a Blast with the cruise. It is special day when we did it. So nice
Product: Purchasing the ticket is easy. Then when i called the office the girl was nice enough to answer me all of my questions.

Review for Brilliant Dinner & Drinks

3 months ago
4/5

Great cruise. Staff very attentive and entertainment easy to listen to and entertaining.

Review for Captains Dinner

3 months ago
5/5

It was everything we thought it would be great table service seating views food etc Just perfect

Review for Starlight Dinner

3 months ago
4/5

Stewardess who served our meal was very friendly and attentive. Food was good with a reasonably varied menu.

Review for Captains Dinner

3 months ago
4/5

Tycker inte om att skriva. Vi var i alla fall nöjda.

Review for Starlight Dinner

3 months ago
5/5

Service: A wonderful evening and staff that looked after us from start to fininsh
Product: Great food and wine throughout

Review for Platinum Penfolds Grange Dinner

3 months ago
5/5

Service: We paid for the top of the range service and we got what we paid for. Highly personalised, very friendly - just great.
Product: It was great in every way - although a bit more grange would have been nice.

Review for Platinum Penfolds Grange Dinner

3 months ago
5/5

Service: Fantastic! We loved it, food and service was great
Product: Lobster was chewy, the steak was good though

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt part of this aspect of your cruise wasn’t to your standards. Please be assured your comments have been forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Steak and Lobster Dinner

3 months ago
4/5

Service: The food was better then expected
Product: Good service & food quality

Review for Captains Dinner

3 months ago
5/5

Service: Very well organised, excellent food - just brilliant!
Product: Excellent value for money.

Review for Starlight Dinner

3 months ago
5/5

We chose Captain Cook after a great experience in Fiji. Sydney did not let us down. The service, food, entertainment and views around the harbour exceeded our expectations. Thank you

Review for Captains Dinner

3 months ago
5/5

First class service, cuisine and wine. We were made to feel very special.

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: We had 12 people in our group and everyone thoroughly enjoyed the food, wine, service and the night overall
My wife and I had been on the dinner cruise several times previous but all the others ion the group were 1st timers, everyone had a great night
Product: Excellent value for money

Review for Captains Dinner

3 months ago
4/5

Service: We had a good experience. The staff was very good. The food was average.
Product: Steak was overcooked. Not a big fan of duck.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this aspect of your cruise wasn’t to your standards. Please be assured your comments have been forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

3 months ago
5/5

It was a great experience, good food, amazing views and entertainment! However it went on almost 3hrs, I think it is too 2hrs should be enough.

Review for Captains Dinner

3 months ago
5/5

All was fine, our guests from Greece loved it and Jessica was a great host.!!!

Review for Starlight Dinner

3 months ago
5/5

The dinner was delicious, and the evening was delightful.

Review for Captains Dinner

3 months ago
4/5

Desert is one of the best I have eaten. The ambience is great, but would love it better if the window is changed to clear window instead of tinted.

Review for Captains Dinner

3 months ago
4/5

All good enjoyed experience would go again

Review for Sunset Dinner

3 months ago
5/5

After a mix up with the meeting point to board the ship, I had to run to get the ship to stop & let us on. The captain was so kind that he drove back into the pier to allow us to board. My husband and I were so grateful to him for doing this.

Review for Brilliant Dinner & Drinks

3 months ago
5/5

Service: Food was great , view from boat awesome and fantastic weather to top it off
Product: Fantastic food , great view and weather was fantastic to top it off

Review for Starlight Dinner

3 months ago
5/5

Service: Amazing - Staff just could not do enough. It was my mums 80th birthday, Service and staff were amazing, all food came on time, best experience
Product: definitely Value for money - Great food and experience

Review for Starlight Dinner

3 months ago
4/5

Service: I made a mistake with order. Phoned captain Cook cruises and they fixed it in no time
Product: Amazing food with great views. Plenty of time to look around

Review for Sunset Dinner

3 months ago
4/5

the service was very good.i have been on several dinner cruises and staff are always good. good to see edward doing the cruises,he is a very good host

Review for Sunset Dinner

3 months ago
5/5

I would definitely spread a positive word about the Captains dinner because the service was fabulous and Olga our server was very charming. The food for every course was well balanced and unique in its taste. This made the whole experience worthwhile.

Review for Captains Dinner

3 months ago
5/5

Was a great experience and relaxing enjoyable evening

Review for Captains Dinner

3 months ago
5/5

Food was incredible, fantastic and prompt service, great views

Review for Starlight Dinner

3 months ago
1/5

Service: We were really disappointed with our evening and even more disappointed with the follow up with customer service.

We were delayed, the vessel didn't arrive until 20 minutes after we were supposed to have departed. When I bought this up with customer service, I was accused of lying and told that after they contacted management from that cruise and they were advised we were only 5 minutes late leaving and they were sorry for the small delay in our departure. 4 adults in our booking plus any other passenger from this cruise would confirm we were half an hour late departing.
The cruise finished right on time though no mention of making up the half hour missed art the beginning of the night.

I don't know if it was because we were running so late departing or not but the entire dining experience was rushed. My napkin was even whipped off my lap as the waitress said "I'll take that"! The staff were rushing around all night and resetting all the tables for the next day which just made us feel like we were in the way instead of being able to relax.

The band got to start half an hour late, then had a 20 minute break followed shortly after with another 25 minute break. If your'e booked for 3 hour gig and perform for half of that, it doesn't seem right. They had no interaction with the audience at all.

I have done many of these dinner cruises and this was supposed to be the highlight of our week. Unfortunately it fell very short.

I did give customer service a chance to discuss my issues before leaving feedback but they were rude and not interested in anything I had to say at all.
Product: We were really disappointed with our evening and even more disappointed with the follow up with customer service.

We were delayed, the vessel didn't arrive until 20 minutes after we were supposed to have departed. When I bought this up with customer service, I was accused of lying and told that after they contacted management from that cruise and they were advised we were only 5 minutes late leaving and they were sorry for the small delay in our departure. 4 adults in our booking plus any other passenger from this cruise would confirm we were half an hour late departing.
The cruise finished right on time though no mention of making up the half hour missed art the beginning of the night.

I don't know if it was because we were running so late departing or not but the entire dining experience was rushed. My napkin was even whipped off my lap as the waitress said "I'll take that"! The staff were rushing around all night and resetting all the tables for the next day which just made us feel like we were in the way instead of being able to relax.

The band got to start half an hour late, then had a 20 minute break followed shortly after with another 25 minute break. If your'e booked for 3 hour gig and perform for half of that, it doesn't seem right. They had no interaction with the audience at all.

I have done many of these dinner cruises and this was supposed to be the highlight of our week. Unfortunately it fell very short.

I did give customer service a chance to discuss my issues before leaving feedback but they were rude and not interested in anything I had to say at all.

Response from Captain Cook Cruises: Dear customer,

We have already corresponded via email, however thank you once again for the review of your experience of your Cruise. We spoke to Sydney 2000 master who stated that unfortunately the vessel didn't arrive till 7:05pm. This was due to the departure of a cruise ship from Circular Quay, which was unforeseen and outside of our control. The Sydney 2000 then departed Circular Quay at 7:15pm.

Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We also make allowances for any minor delays that we may have to allow customers to have a complete experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, we apologise sincerely for the minor delay at the start of the evening.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

3 months ago
4/5

Service: The cruise was lovely as was the food. The wait staff were distracted and not attentive. We had three children and the drinks were adult size glasses- which ended up being spilt. We had ask if there was a children’s meal which is odd given the booking request asking for details of ages.
Product: This is a great Sydney experience

Review for Sunset Dinner

3 months ago
5/5

Service: We chose the Gold Dinner with matching wines and the vibes were perfect for an intimate family dinner celebrating my dad’s birthday and business anniversary. Upon arrival, we were taken up to the top deck where we received champagne and canapés while having the opportunity to take pictures of the harbour bridge and opera house. Once we were seated, the atmosphere was calm, not too loud, with live music and impeccable service. The food was okay but the real selling point of this place was the atmosphere and service, the waitresses and waiters were very professional, explaining each dish and wine, whilst also being helpful and kind. Moreover, many high end restaurants these days are crowded and overly loud but this cruise provided such a pleasant, refined evening for us. We will definitely be doing more of these cruise dinners like these when we have guests over in Sydney as it was such a pleasant evening on the harbour, eating and drinking and listening to the live pianist with more intimacy and privacy than a regular restaurant.
Product: The service from the staff were incredible and the atmosphere was just perfect but some of the dishes (main course meat dish) did not wow us. Nevertheless, it was a really great experience and we were overall incredibly happy with this dining experience.

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: Excellent service. Boarding was easy and our wait staff were attentive. The meal was very nice.
Product: The meal was delicious and served very timely.

Review for Captains Dinner

3 months ago
1/5

I missed the dinner, because the directions where so poorly given,

and when I tried to call to find out where I was meant to be ’ it was out of business hours,

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our departure location for a customer’s cruise is listed on our website, as well as booking confirmation email. We also encourage customers to contact our reservations staff prior to the cruise date if they are unsure of the departure location or time of their cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Dinner

3 months ago
5/5

Service: Great service, good food, spectacular scenery, awesome music. What more could you ask for?
Product: Great range of food, presented well.

Review for Captains Dinner

3 months ago
5/5

Service: Excellent service !
Accueil impeccable !
Délicieux plats !
Une très belle expérience !
Product: Excellent menu accord Mets-vins
Service 5 étoiles

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Brilliant cruise especially for families. Good commentary and we saw the Dolphins !
Would definitely recommend this cruise
Product: The children s choice for $75 was poor

Review for Captains Dinner

4 months ago
5/5

Service: Very enjoyable evening. Food was great and staff were very attentive.
Product: Food was great! Really enjoyed the meal

Review for Captains Dinner

4 months ago
5/5

Service: Great night
Product: Great evening seeing the sights

Review for Captains Dinner

4 months ago
4/5

Service: シドニー湾クルーズは絶景ポイントです。ただし、食事がかなり多量です。バイキング等の工夫があればいいと思います
Product: シートのグレードアップかなりあれば高級なムードになりそうです

Review for Captains Dinner

4 months ago
5/5

Very well organised with good menu. The shop is large and spacious with huge viewing deck. Staff is very helpful and accommodating.

Review for Captains Dinner

4 months ago
4/5

Service: Great service, Bibiana was amazing and looked after us well. Thank you! The entertainment was very good too. Overall great experience!
Product: The meal was just okay but we understand that the chef cooks for over a hundred people.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise if this aspect of your cruise wasn’t to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department manager. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Great experience,
Product: Great experience food and service was good

Review for Brilliant Dinner & Drinks

4 months ago
5/5

ウエルカムドリンクもあり、とても良かったです。

Review for Gold Penfolds Dinner

4 months ago
5/5

The cruise was excellent. It was the beginning of a holiday for our whole family, and Captain Cook did an amazing job, even accommodating last minute participants to our group and rearranging tables to suit us. We are most grateful. The food was lovely, however for those who do not like fish, the entree was a little sparse. Still we had the best time on board!!!

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Service: I will go again
Product: I have pasta I not enjoy much and kind of small bowl

Review for Starlight Dinner

4 months ago
5/5

There was a mix up with our seating and you staff went out of there way to make sure we were happy with the result. They were extremely apologetic for the mix up and made sure we were happy. We enjoyed the experience and would do it again. Value for money was good. Maybe a little rushed at the end would have liked a bit more time to enjoy my coffee before we had to leave.

Review for Captains Dinner

4 months ago
5/5

They made us feel welcome polite nothing was too much

Review for Gold Penfolds Dinner

4 months ago
2/5

Service: The staff were fantastic. Did not enjoy the meal offered but the wine went down well. The cruise seemed to go very quickly.
Product: Would rather have paid more for a longer relaxed cruise

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this wasn’t to your standards on this occasion. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

4 months ago
5/5

Excellent view, great food, sincere service,

Review for Gold Dinner

4 months ago
4/5

The service was good but please consider adding non-alcoholic beverages on the menu (aside from water).

Review for Sunset Dinner

4 months ago
2/5

Service: We had a lovely waitress but she had a very troublesome family on her other table which meant we did not get served until well into the trip and we were still eating our meal when we were coming into dock so had to hurry to eat our sweets no coffee or tea just ruined the whole experience and just to rushed ,we would not do this trip again,
Product: If we had had time to enjoy it we would have thought good value

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. Our Sunset Steak and Lobster Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Steak and Lobster Dinner

4 months ago
4/5

Service: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.
Product: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.

Review for Captains Dinner

4 months ago
5/5

This was a fantastic cruise, even although the weather was not so good on the day the food was so incredible that no one noticed what it was like outside. Having the private room for our team was well worth the small additional charge. Would highly recommend the Penfolds dinner.

Review for Gold Penfolds Dinner

4 months ago
5/5

I would definitely come again. We thought the service was excellent and the meal paced very well.

Review for Captains Dinner

4 months ago
1/5

We have paid an additional $ 50 for a window table.
This window was directed to the front of the vessel which had the complete time people on the deck to make photos, standing around drinking and having a good time in front of our window. Some have been even leaning onto the window frame in front of us.
If you charge an additional fee for a table by the window, please make sure that the table has a window view and not a floorshow of drunken people in front of it.
Thanks for an nothing
Kind regards
Gunter Berhart
Departure: Starlight Dinner 23 December 2018

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise if you felt the window seating was obstructed on this occasion. Our window seating allows customers to view outside of the vessel at any point during the cruise. If customers would prefer, our decks are open throughout the duration of the cruise to allow customers a clear, unobstructed view of the harbour.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

4 months ago
5/5

Service: It was a fortieth birthday months in the planning. And the service was exactly what I had expected. I thank the crew of the Sydney 2000 on the 12th of December for their fine service and the efforts they had made in the restricted timing available to them, to make this the most occasion the most important person my life could have expected - or dreamed of!
Product: Departure was prompt and the meal service well rehearsed in such a way that one would not say it was rushed. Timing was very well orchestrated.

Review for Sunset Dinner

4 months ago
5/5

Service: Food exceeded our expectations and service was excellent.
Product: Food exceeded our expectations and service was excellent. Fun experience.

Review for Gold Penfolds Dinner

4 months ago
5/5

Great service with excellent Sydney harbour views and food

Review for Brilliant Dinner & Drinks

4 months ago
2/5

We were excited about celebrating our 10th wedding anniversary on Captain Cook. However, we were disappointed because of the seating arrangment. Our table was set right beside the door access to the deck. People always bumped my wife's chair when they tried to go to the deck. We asked for a change, but there was no other table available. The manager was nice to offer us drinks to compensate our inconvenience. Our suggestion is no table beside/too close to the door to ensure the quality of dining experience.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our seating plan is always optimised to allow customers a fantastic experience onboard our vessels, so we apologise if you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

4 months ago
5/5

Very nice waitress!

Review for Starlight Dinner

4 months ago
5/5

Service: We had our work Xmas party and it was fantastic the service was great and the food was great couldn't have asked for more we will be back.
Product: The food was absolutely fabulous really top grade.

Review for Captains Dinner

4 months ago
4/5

Service: Great food, service and experience
Product: Very nice experience, good food, and lovely staff

Review for Starlight Dinner

4 months ago
5/5

Service: I would highly recommend captain cook cruises to anyone and everyone from booking the cruise with Angelina right through to the night itself the process was flawless
Product: Everyone that I have talked to thought the food not only tasted amazing but loved the idea of being able to decide what they wanted

Review for Captains Dinner

4 months ago
5/5

Service: great crew. we had someone with difficult food needs and they catered for it beautifully.
Product: efficient as it should be

Review for Starlight Dinner

4 months ago
2/5

It's OK overall.
But there was no organiser for queue, we bought the Gold Pass but were queuing just like normal, and it was busy btw.

On board services was excellence.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We always try to streamline and optimise our service procedures, including boarding. We apologise if you felt the boarding service wasn’t to your standards on this occasion. Please be assured your feedback has been forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Great food and very friendly service.
Product: Superb view during dinner, the food was delicious and the service very friendly.

Review for Captains Dinner

4 months ago
5/5

Service: Very good
Boat was on time, food was good, drinks service was good
Staff were pleasant
Product: Everything went how it was supposed to

Review for Captains Dinner

4 months ago
4/5

Service: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.
Product: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.

Review for Captains Dinner

4 months ago
5/5

Service: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again
Product: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again

Review for Captains Dinner

4 months ago
4/5

Very good service and meal. The wine was awful. Chardonnay overpriced . Definitely not worth it.

Review for Starlight Dinner

4 months ago
5/5

Service: Was a really great night. The food was brilliant and the staff were helpful and kept our drinks full
Product: Great value! Really enjoyed the night.

The live band was a bit bland.

But the food was delish and he drinks just kept being poured

Review for Gold Penfolds Dinner

4 months ago
4/5

Service: The staff were friendly and made sure we were well catered for in drink plus the food. With asking for a window seat we were able to enjoy the view of the harbour without moving away from our seats.
Product: Food was good and we were given a choice with our mains and dessert !

Review for Sunset Dinner

4 months ago
4/5

Service: Service from waitress was good and very friendly.
Product: Shame the meal wasn't up to the same standard as the service. Steak was overcooked and the lobster was the same, very dry and tough.

Review for Sunset Steak and Lobster Dinner

4 months ago
5/5

Service: They're great! Any Captain Cook cruise complements the end of a hard-working week, a special occasion, a family get-together, a night out with friends, a work function etc.....
Product: Great cuisine & equally stupendous dining/entertainment area.

Review for Captains Dinner

4 months ago
5/5

The Captains Dinner was great way to celebrate Christmas and the end of the year while experiencing Sydney Harbour at its very best.

Review for Captains Dinner

4 months ago
4/5

Great

Review for Starlight Dinner

4 months ago
5/5

Food out quickly, pleasant staff

Review for Starlight Dinner

4 months ago
5/5

Great night, it went to quick another hour would have been wonderful, thank you

Review for Gold Penfolds Dinner

4 months ago
5/5

Yes I would recommend your cruise. We had a wonderful time celebrating my birthday. Our French waiter, Benny was fantastic.

Review for Captains Dinner

4 months ago
5/5

Was welcomed aboard. All the staff were very friendly. The food was good.

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

Review for Sunset Dinner

4 months ago
5/5

The service was amazing. Staff were so lovely and the food was beautiful. Overall a really enjoyable experience.

Review for Captains Dinner

4 months ago
5/5

Service: Prompt and polite staff. Good food quality, great boat, excellent views.
Great value for money for dinner and drinks in town.
Product: Great food quality and drink service was plentiful!

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Great service with quality food and wine.

Review for Gold Penfolds Dinner

4 months ago
4/5

Service: Excellent food & wines. Professional, courteous service by all staff & especially Bella our waitress for the evening. Only disappointment was that the windows were dirty & not clear to see through.
Product: As before in previous comments

Review for Gold Penfolds Dinner

4 months ago
4/5

Service: Service was very good. Wagyu beef wasn't wagyu otherwise the meals were very good also
Product: AS MENTIONED BEFORE ON FIRST QUESTION

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: I book the cruise over the phone and the consultant booked us for Thursday instead of Friday. We did not realised until we arrived on Friday to receive the tickets (Paid $900. for 9 people) the two people in charge was really supportive and got us the table and we had a fabulous time. But the mistake on the booking staff could have really ruined our Christmas party.
Product: Meals, service, music was all good we would do it again. (but will not buy the tickets over the phone

Review for Starlight Dinner

4 months ago
4/5

Was nice to get window seats. Food was so fresh and tasty! eCelebrate Package is not worth is considering we have been on this cruise 3 times and have had better nights than last Friday with the Standard drinks that came with the other dinners like the Steak and Lobster etc. Confusion with all the drinks that came, difficult in getting some information with all the different waiters that was coming to serve us.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Brilliant Dinner and Drinks Cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re glad that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner & Drinks

5 months ago
4/5

Service: Everyone on the ship was nice and hospitable. However, we did order our food first, but he order was forgotten, so we had to repeat it, but that wasn't such a big deal.
Product: Boat experience and view was nice for the night dinner cruise. Some cons were that the next day, people who booked the same cruise for the same price had a newer boat. The food was also not good, chicken was dry, dessert wasn't good either. So price of boat ticket wasn't worth it. The music was also excruciatingly loud.

Review for Brilliant Dinner & Drinks

5 months ago
4/5

Service: The staff was very nice, the food was good.
Product: I expected the longer cruise to go farther. The last hour we just motored around in front of Opera House. Still, I enjoyed the evening.

Review for Starlight Dinner

5 months ago
5/5

Service: We had a party of 17 and where we were positioned along the window was excellent. This was for my wife's 70th surprise birthday..The menu was excellent with great choice and fully accommodated my brother with GF options and all meals were delivered together without a hitch. The waitress always communicated with my daughter about how every was and consulted her regarding drinks so there was no confusion and nothing was a problem - always smiling. In fact I had noticed that with all the staff. Having the extra hour was an absolute bonus. The original time was for 2 1/2 hours
Product: From the time you step on you felt very welcome and felt like we were in for a wonderful dining experience and was not disappointed.
Service was faultless.

Review for Starlight Dinner

5 months ago
5/5

Service: My wife and I had an amazing experience. The service was outstanding and the food superb. Great job.
Product: Food, Service and Wine - excellent

Review for Gold Penfolds Dinner

5 months ago
4/5

Service: Very good, but a bit down on a couple of years ago. Food was good, drinks took time.
Product: I have done many sunset and dinner cruises in the past with Captain Cook on both Sydney 2000 and John Cadman..Did not seem to be up to historic standard.

Review for Starlight Dinner

5 months ago
4/5

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The food and service was excellent .

Review for Sunset Steak and Lobster Dinner

5 months ago
5/5

We had a wonderful night. The service was exceptional.

Review for Sunset Dinner

5 months ago
2/5

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this was not the case on this occasion. Sunset times are shown on our website as they do vary depending on the season and daylight saving times during summer each year. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

5 months ago
5/5

We had a wonderful sunset cruise, the food was wonderful and the setting and day was great.

Review for Sunset Steak and Lobster Dinner

5 months ago
5/5

Friendly staff and great service. We had a wonderful dinner cruise and good experience. The food also very yummy especially the main course: salmon and the dessert.

Review for Brilliant Dinner & Drinks

5 months ago
5/5

Food is great! The FA waa also nice. Celebrated My Bday at Captain cook cruise
It’s all Memorable.

Review for Captains Dinner

5 months ago
4/5

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Review for Sunset Dinner

5 months ago
2/5

Service: I think I would take the harbor cruise without the meal. The food was okay but not great. The service was average, but I got tired of the waiter trying to force wine on us instead of bar drinks. For some reason he didn't like the fact that we wanted cocktails. In addition, they don't carry higher end liquor, just the minimum bar grade. On the positive, the boat was half empty so we had plenty of room to move around and enjoy the views from the upper deck. The music was a bit to "loungy", like it was trying to create some Love Boat image, but the singer was actually quite good.
Product: I initially purchased the Penfolds Gold but then realized that they would not accommodate dietary issues. I had to go back and forth with the office to get our cruise changed to the Captains dinner. Instead of a refund for the difference, we were given a bar credit. At the end of the night, we still had a credit which we consumed, but I was not happy with this.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. All menus and dietary information can be found on our website and all bookings made are in accordance to our terms and conditions. We apologise for this inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
5/5

Everything is just perfect. My family loves it and quite enjoy the view. the service is good and food tastes good. well done

Review for Captains Dinner

5 months ago
5/5

A very friendly welcome on arrival on board was followed by a very quick waitress service of drinks, while we made our food choices.
All the food was well presented and cooked well, with plenty of accompanying drinks with the band playing music.
Highly recommended, 3 hours of fun, food and drink, while cruising past the opera house and harbour bridge.
Choice of Darling Harbour or Circular Quay to leave from whichever is nearest.

Review for Brilliant Dinner & Drinks

5 months ago
4/5

Service: Yes . We would recommend Cpt.Cook universally.
Product: Excellent service. Satisfactory seating,

Review for Gold Penfolds Dinner

5 months ago
4/5

ok

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: Amazing experience
Product: Good .........................

Review for Sunset Dinner

5 months ago
4/5

Overall, good dinner cruise. Would have liked them to announce wharf arrival, as we missed our stop at the end.

Review for Starlight Dinner

5 months ago
5/5

Great food and courteous service. Also great window view.

Review for Brilliant Dinner & Drinks

5 months ago
5/5

Service: very nice service, friendly stuff , wonderful view, and we love the music!
Product: good food,the stake was very juicy

Review for Captains Dinner

5 months ago
5/5

Service: The staff were fantastic, the food and wine exceptional and the views breathtaking. The live music, in the background, perfecty set th emood and the scene for a memorable evening.
Product: The food and wine were exceptional!

Review for Gold Penfolds Dinner

5 months ago
1/5

Service: the signage for the cruise was poor , we waited for for 30 mins and found out that the area for the departure site was different to the site on the invoice.
we missed the boat and have to pay $50 for rebooking,
Cant understand why so poor service of the dining cruise.

i want a refund???
Booking Reference Number: 279ZM9
Passenger/Group Name: Ganson Govender
Product: Rebooking fee too much , especially when it was no fault ours.

Response from Captain Cook Cruises: Dear customer,

Thank you for review of your experience of Captain Cook Cruises. Whilst we apologise for the inconvenience, our departure points are clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have. We always encourage customers to contact us regarding their booking if they are unsure of any cruise information provided.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
5/5

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Review for Sunset Dinner

5 months ago
5/5

Service: I will definitly recommend them.
Food was great, service was very good and in general every thing was above my expectation.
Thank you.
Product: Proce was reasonable for this service.

Review for Captains Dinner

5 months ago
4/5

Service: Great trip, very good service
Product: Good value, drinks package great idea

Review for Captains Dinner

5 months ago
5/5

Great service, food and views. We had a perfect family reunion.

Review for Brilliant Dinner & Drinks

5 months ago
5/5

Service: I greatly recommend the Dinner Cruise. Wonderful food and a great experience cruising around the harbour at night.
Product: Dinner Cruise was a wonderful experience

Review for Captains Dinner

5 months ago
5/5

Service: The service was exceptional with the staff doing everything possible to make us feel comfortable and enjoy ourselves. We were never rushed like some other cruises we have had in Sydney harbour.
Product: Excellent and very helpful!!!!!

Review for Captains Dinner

5 months ago
5/5

Service: Service was excellent and food was superb
Product: Very enjoyable evening and great views

Review for Captains Dinner

5 months ago
5/5

Service: The service was fabulous - the food was great - our overseas visitors were blown away with the beautiful harbour views.
Product: Everything was lovely - from the service to the meal - it was exceptional.

Review for Captains Dinner

5 months ago
5/5

Service: Great food and wine!
Product: Great food and wine -beautiful cruise

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: The service was great me and my family really enjoyed the cruise and the dinner the views out on the deck are amazing couldn’t fault a thing I will definitely return
Product: Well worth the money I would happily pay to do it again

Review for Captains Dinner

5 months ago
4/5

It was just a nice evening. Staff friendly and musicians enjoyable

Review for Starlight Dinner

5 months ago
5/5

Service: Got well looked after.
Product: Good value. Lovely view!!

Review for Captains Dinner

5 months ago
5/5

즐거웠습니다.

Review for Sunset Dinner

5 months ago
2/5

Service: Service was poor, not offered tra or coffee at end of meal
Product: Website was difficult to find information

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of Captain Cook Cruises. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. And as you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter. Thank you again for your feedback for us.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
2/5

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. The meze plate is designed to make the dining experience more efficient for our customers to enjoy the beautiful sunset over Sydney Harbour. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

5 months ago
5/5

Excellent food, service and overall a fun night

Review for Captains Dinner

5 months ago
4/5

Warm friendly service, soothing muiscal entertainment, good food. Great sights of sydney harbour and surrounds (obviously!)

Review for Starlight Dinner

6 months ago
4/5

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Review for Sunset Dinner

6 months ago
5/5

Bella was fantastic

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: We had a very enjoyable evening. The service was very good, although we had to remind our waitress about one or two things. It wasn't anything major and wasn't really a problem, but it kept me from giving an excellent rating. I would definitely recommend the cruise. In fact, I have been on this cruise six or seven times previously.
Product: The food was very good, the service was good, the entertainment was also very good and of course who can complain about the view. The cruise is definitely value for money.

Review for Captains Dinner

6 months ago
5/5

Great experience. Good food. Very friendly staff

Review for Sunset Dinner

6 months ago
4/5

Great way to celebrate a Birthday cruising the Harbour. Delicious food, great drinks list and efficient service.

Review for Captains Dinner

6 months ago
5/5

Service: It was a fantastic night the staff were lovely and service was great.
The meals were amazing and tasted wonderful 10 out of 10 will highly recommend this service.
Will definitely do again when I go back to Sydney
Product: Fantastic food and service

Review for Brilliant Dinner & Drinks

6 months ago
5/5

Service: It was our first time at Captain Cook Cruise; me and my friends enjoyed the whole trip. We commend Jacqueline - she's fantastic. Food was great. We'd love to come back to experience the excellent service again.
Product: Excellent food and service. Staff were nice and place was clean.

Review for Starlight Dinner

6 months ago
5/5

Service: Great service, delicious food and wonderful atmosphere. Would recommend to family and friends
Product: Loved the accompaniment of wine and food

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: Nous avons passés une agréable soirée. A faire.
Product: Très agréable soirée en amoureux.

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: Good service in the boat and we enjoy a nice Sydney view. Only something we not so like is the dinner starter, we not really like the taste, the rest is ok. We are late for sunset dinner cruise but they manage to change it for us for another dinner cruise with some top up. Is quite flexible and helpful for foreigner like us.
Product: A nice dinner cruise with nice and romantic environment and great staff services. But, just I don’t like the starter but the rest of food is just nice.

Review for Starlight Dinner

6 months ago
2/5

Service: We had a family reunion dinner with Captain Cook Cruises, including a number of interstate visitors, only to find our guaranteed window seating only had 2 window seats and the table was positioned into the room, despite other tables that were longways across the windows, and was right next to the keyboard player and singer, thus making it impossible to communicate with each other.

As it was the smaller boat,which in itself was disappointing, moving our table was not possible. Very disappointing after highly recommending it after a prior cruise, and felt bad for some of our guests who had spent the money on our recommendation.
Product: The noise at our table was too loud, not the artists fault, but a flaw with the seating arrangements. We were not the only guests to request that they turn their amplifiers down, but it did not happen,

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. Our seating arrangement is designed to optimize our customers experience. When customers book a window table, the cruise director always strives to ensure the best possible views for the whole of the table. We apologise if this was not to your standards. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
5/5

I gave 5 stars just because that's the max I can give and also for the below reasons
1.Hospitality
2.Friendliness
3.Food
4.Well Organized
5.Ambiance
6.Each and every staff and especially people who helped to organize my friend surprise birthday celebration.

Review for Captains Dinner

6 months ago
4/5

Service: The food and experience itself was great, but one of the onboarding staff members was quite rude. If it hadn’t been for the way that staff member talked to me, I’d give this 5 stars :)
Product: Good value for money! Especially liked the 6+ group discount

Review for Starlight Dinner

6 months ago
5/5

Service: It was a nice evening,celebrating our daughter’s sweet sixteenth in company of her friends. We were a total of 18 people. 16 teenagers and two adults. The views of the harbour were magnificent. The service was good.
Thank you for a lovely evening.
Product: Nice, very mice. The lights of the harbour and the city of Sydney outstanding!

Review for Starlight Dinner

6 months ago
5/5

Service and entertainment,

Review for Captains Dinner

6 months ago
1/5

Absolute waste of money. The boat departed 20 minutes late, there weren’t enough staff on so we had to get up to order our own drinks and the food was so average. So disappointed as it was a treat for our anniversary!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Starlight Dinner Cruise. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

6 months ago
5/5

Service: The entire crew was very attentive. The wait staff took excellent care of us. A real value for the money.
Product: Very well done! Wine pairings were very good.

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: The service was excelent
Product: excelent No complaints all good

Review for Sunset Dinner

6 months ago
2/5

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Review for Sunset Dinner

6 months ago
5/5

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Review for Sunset Dinner

6 months ago
5/5

Good food and wine, excellent service, great entertainment and wonderful staff. A fantastic experience.

Review for Gold Penfolds Dinner

6 months ago
5/5

The whole experience was great. Service food friendliness the lot

Review for Brilliant Dinner & Drinks

6 months ago
5/5

Service: I love how they sang a birthday song for my partner as I have book this cruise on the occasion of my partner birthday... I love it
Thavjd
Product: Everything worth it
A lovely time spend together
Good memory

Review for Captains Dinner

6 months ago
5/5

EXCELLENT!

Review for Sunset Steak and Lobster Dinner

6 months ago
5/5

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

Review for Sunset Dinner

6 months ago
5/5

Service: シドニーの夜の過ごし方を考えるならオススメです。
雨のため外での景色はほんの少ししか見られませんでしたが、雨のハーバーブリッジもオペラハウスも味があってとても🤭
スタッフの対応も食事も満足です!
Product: スタッフの対応も、夜景もとても楽しめました。
食事もまあまあ。ビールの品揃えが豊富もう少しあればより楽しかったかな。

Review for Starlight Dinner

6 months ago
4/5

I often take visitors to dine on the harbour. Service and food are good.

Review for Sunset Dinner

6 months ago
5/5

brilliant service and beautiful food

Review for Brilliant Dinner & Drinks

6 months ago
5/5

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Review for Sunset Dinner

6 months ago
4/5

Nice dinner good service

Review for Brilliant Dinner & Drinks

6 months ago
5/5

Service: Excellent dinner cruise with relatives from overseas.. great value
Product: Value for money fabulous views of the harbour.. excellent

Review for Brilliant Dinner & Drinks

6 months ago
5/5

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Review for Sunset Dinner

6 months ago
4/5

Service: Convenient purchase on-line, on time departure, courteous staff, good service, excellent food and good drink selection..
Product: Good food options but not broad menu. Well-presented, flavoursome food. Adequate drink selection. Friendly and efficient service.

Review for Captains Dinner

6 months ago
4/5

Service was prompt and courteous

Review for Captains Dinner

7 months ago
4/5

service was good
food was excellent
music was good

Review for Captains Dinner

7 months ago
5/5

Service: The service was excellent. Very warm and friendly staff that went out of their way to please.
Product: The night was really worth it. We did the Gold Penfolds Dinner and the wines were really good and the food was delicious. We were in a dreamland with the live singer - she was wonderful. The whole experience was gorgeous and I would highly recommend it, particularly for a romantic night out.

Review for Gold Penfolds Dinner

7 months ago
5/5

Fantastic experience cruising the Sydney Harbour! Great food, friendly and helpful staff.

Review for Captains Dinner

7 months ago
5/5

Excellent... I could not fault them

Review for Starlight Dinner

7 months ago
5/5

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Review for Sunset Dinner

7 months ago
5/5

Great service and fantastic food.

Review for Gold Penfolds Dinner

7 months ago
5/5

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Review for Sunset Dinner

7 months ago
5/5

Service: Fantastic food and service!
Product: Fantastic food! Not your standard mass produced food. Tender, well cooked steak and great tasting lobster! Delicious rolls!

Review for Sunset Steak and Lobster Dinner

7 months ago
4/5

Service: Harbour views, vessel and service were all terrific. Meals were unspectacular and the menu could do with an update, particularly the children's menu which was it really a children's menu at all.
Product: View and service were terrific. Meal was quite ordinary and needs an update especially the children's menu.

Review for Starlight Dinner

7 months ago
5/5

Service: Great service. Food was incredible. Boat was immaculate
Product: Dinner was beautiful. Beef tenderloin cooked to perfection. Great range in the menu

Review for Captains Dinner

7 months ago
5/5

good

Review for Captains Dinner

7 months ago
5/5

Great cruise with lovely food and staff.

Review for Captains Dinner

7 months ago
4/5

Service: Overall experience was great, Only improvement would be the selection of spirits available as the whiskey was average.
Product: Price and service was great

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Wir hatten einen tollen Abend mit nettem Service und gutem Essen.
Product: Wir hatten einen tollen Abend, mit nettem Service und gutem Essen.

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Every time we are in Sydney my husband and I do a CC harbour cruise, it never disappoints, this year we were hosted by the lovely Ryan and Vivienne, the harbour at night is breathtaking, until next time.....

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Excellent service
Really enjoyed the dinner


Would recommend more R & B music

Review for Captains Dinner

7 months ago
4/5

Service: The service was wonderful as was the menu and cruise the only reason not 5 stars we had to wait on a very cold wharf for over 30 minutes as the boat was late in picking passengers up
Product: Great staff and menu choices, good value

Review for Captains Dinner

7 months ago
4/5

Service: We enjoyed the service of the staff and the band was very good. The food was good but not excellent, the lamb shanks were very tough and not falling of the bone. They were not enjoyable to eat. A little more attention to detail would have made it a lot better. The photographer seemed like he was just doing a job and was not careful with the photos he was taking. If he had viewed the shots he had taken, he would have realized that they were not worth buying and he would have re taken the photos. we would have purchased more photos if the shots were decent.
Product: I felt the cost was a little high for the time we were on the dinner cruise. I expected the same amount of time as a Saturday evening. Our overseas guests enjoyed the cruise and the views but would have enjoyed a little more time on the harbour.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our Captains Dinner Cruise has a duration of 2.5 hours. If customers would prefer a longer duration, our Captains Dinner has a 3.5-hour cruise duration on Saturdays. The photographer onboard is an additional bonus for the cruise, not an actual inclusion. We apologise for this misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Pleasant environment and great service with friendly staff. Well done
Product: easy to find and the staff was great on the phone when I asked to upgrade my purchase

Review for Captains Dinner

7 months ago
5/5

Fabulous

Review for Captains Dinner

7 months ago
5/5

Definitely to be recommended for a special event or simply just for a spectacular relaxed dinner on Sydney Harbour ... AND ... value for money!Top quality food, cooked to perfection and beautifully presented!
Service: impeccable ! Thanks to Vivienne ... our personal waitress,

We celebrated our 50th Wedding Anniversary (just the two of us!) before celebrating again a couple of days later with our 2 beautiful daughters, their husbands and our 3 delightful grandchildren! What more could one want?

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Amazing..Exceeded my expections. Booked for 6 people and got upgraded to window seats. Hosts were great. Kept coming over topping up our drinks.Great entertainment on board. Will do it again. Definitley recommend.

Review for Brilliant Dinner & Drinks

7 months ago
2/5

The harbour was beautiful but the service made us feel like we were on a production line. There was not a lot of warmth or interest in customers other than to feed us and clear away the plates, in our opinion.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
1/5

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

7 months ago
4/5

Service: The service was really good and the staff were very friendly and helpful
Product: Great value for what we had

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Service: Very helpful and friendly staff. Will recommend a cruise again for sure
Product: Excellent value for money. The dinner was great plus lots to drink. Band was good too.

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Service: The service was fantastic and the food and wines (Penfolds) excellent. Special consideration to mobility issues also much appreciated.
Product: The wines were perfect - loved the St. Henri

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Fantastic experience- great food, service, and entertainment. Highly recommended.
Product: Fantastic experience- great food, service, and entertainment.

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Great food and entertainment. Wonderful staff. Thank you.

Review for Captains Dinner

7 months ago
5/5

What a great evening. Couldn't have been any better. The food, service, drinks, and entertainment were outstanding.

Review for Gold Penfolds Dinner

7 months ago
2/5

Service: it was little dissapointed because I ordered midium rare steake but steake was welldone and disert was not good.
Product: I ordered midium rare steake but steake was welldone and disert was not good.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise if you felt this wasn’t the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Steak and Lobster Dinner

7 months ago
5/5

Excellent, beautful views, great service and a fun night!

Review for Captains Dinner

7 months ago
2/5

They dinner was good but the instructions were leaving and the woman I spoke to on the phone and the woman at the booth were quite rude.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
2/5

The food and wine was excellent. I thought it was especially marketed towards tourists but I should have expected it. Overall a great night

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Gold Penfolds Dinner Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, regardless of nationality.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Excellent 👍👍👍
Product: Excellent food 👍👍👍 the best

Review for Captains Dinner

7 months ago
4/5

Arrangement and services was good, gave my couple very surprises for birthday, thanks again !

Review for Captains Dinner

7 months ago
5/5

Service: Excellent service with the friendliness of staff!! Our waitress was very charismatic and made us laugh
Product: The food was amazing on the dinner cruise and they catered to our dietary needs exceptionally!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests.As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Cruising Sydney Harbour any time is a great experience, evening is icing.


Would suggest when all guests are seated they be offered a drink before any orders are taken.
Product: Nice me meal but was served warm.

Review for Sunset Steak and Lobster Dinner

7 months ago
5/5

Service and ambiance was excellent

Review for Captains Dinner

7 months ago
4/5

A good evening sailing around the harbour, we boarded at Darling Harbour to find people that had boarded at Circular Quay already eating their meals. Staff seemed rushed to get passengers to choose their food from the menu, service was also haphazard, we were nearly served our mains before our starters, had to ask for butter for our rolls.
Attention to detail and more of a structured approach would be great, I appreciate that there were quite a few aboard but not overbooked by any means.
Food was fine as again catering for a lot of people.

Review for Captains Dinner

7 months ago
5/5

Service: Our waitress, Laksmi, was very professional and so approachable. Her manners were impeccable. She made us feel at home and very special.
Product: The food presentation was great and the wine selection a perfect accompaniment.

Review for Gold Penfolds Dinner

7 months ago
1/5

Service: We paid $50 to have window seats, then the people on the next table asked to move to a window seat, sure enough they got moved to the table just behind us for $0. So I guess don’t pay $50 just take the chance and see if you can be moved.
Product: We paid $50 for window seats, when there was no need to all you need to do is asked to be moved.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of you Captains Dinner Cruise experience. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This option is always available as an upgrade and guarantees the window seating, as there is limited availability.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Amazing service and atmosphere
Product: Easy to book and quick confirmation received

Review for Starlight Dinner

7 months ago
5/5

The staff were wonderful! Service was second to none, quick and efficient.

Review for Brilliant Dinner & Drinks

7 months ago
5/5

My husband and I enjoyed a Captain's Dinner cruise in Sydney. We had amazing evening. Live music and food were great, staff was very friendly, exceptional service. I would defiantly recommend this cruise. I also recommend to pay extra for a guaranteed window seating, it worth is.
(Do not agree to have your photos taken if you are not going to buy them printed for $12 per picture).

Review for Captains Dinner

7 months ago
5/5

Service: Excellent night! Food was great and Edward was our amazing attendant, can't speak highly enough of him. Thanks!
Product: Excellent food, great wine, lovely atmosphere.

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Service was excellent, also the singer and the choice of music was the best.
Product: Service was excellent, also the singer and the choice of music was the best

Review for Captains Dinner

7 months ago
5/5

Dinner Cruise (9/9/18): We had an amazing time, and want to in particular thank our waitress Cecelia. A few waitresses attended our table and all were great, but it seemed that Cecelia was our designated waitress and she was our main contact with the wait team. It was my mother’s 65th birthday and the whole crew (including the musicians) made it special, with the wait staff telling the band to sing happy birthday, and co-ordinating it with the kitchen to have a cake and candle brought out at the same time. I realise that this is probably standard operating procedure, but it was executed perfectly, and there were also a whole host of smaller details too numerous to catalogue that just made the night perfect. The drinks came to our table quickly, our questions were answered with a smile, and everything was just smooth and relaxed and the ambiance created by the staff was spot on. Thanks for a great night.

Review for Captains Dinner

7 months ago
5/5

Very good and with an excellent hostess ( V*** from Indonesia) made it a very enjoyable evening

Review for Gold Penfolds Dinner

7 months ago
4/5

Service: Memorable night , the staff attentive , without bring over bearing ,entertainment enjoyed the music , the food , main course was cold on presentation ,although the food was good and service excellent .
Product: special occasion dinner we had an enjoyable night to remember

Review for Brilliant Dinner & Drinks

7 months ago
5/5

a staff celebrated my friend's birthday. We were so moved. Thank you.

Review for Sunset Dinner

7 months ago
5/5

Service: 훌륭한 서빙과 음식은 좋았으나 충분한 설명과 선택권이 없는 사진촬영과 사진구매는 당황스러웠어요
Product: 허니문의 환상적인 이벤트로써 손색이 없었어요.

Response from Captain Cook Cruises: 안녕하세요 고객님^^캡틴 디너 경험에 대한 리뷰를 주셔서 감사드립니다.


저희 캡틴쿡 크루즈는 고객님들의 평생 잊지 못할 경험을 제공하고자 사진촬영을 진행하고 있습니다. 촬영된 사진은 고객님께서 원하신다면 선택적으로 구매가 가능합니다. 저희 스텝의 부족했던 사전 설명으로 인해 크루즈 여행에 부정적인 영향을 끼친 점 사과드립니다. 말씀해주신 의견은 스텝에게 전달되었습니다.


리뷰에 귀중한 시간을 내주신 점 다시 한번 감사드립니다.


고객 서비스 담당자
캡틴쿡 크루즈

Review for Captains Dinner

7 months ago
5/5

Service: Excellent service, friendly staff, and an awesome boat!
Product: The dinner was to die for! Absolutely amazing!

Review for Captains Dinner

7 months ago
5/5

Service: Excellent value! Fantastic, fun night of dancing, dining and site seeing. All the staff were of high standard and I will definitely be recommending the cruise to my friends. Next time I'm in Sydney, we will be doing the dinner cruise again...Loved it!
Product: Excellent value, loads of fun...

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Service: The service was first class. The staff were very friendly. I would recommend anyone to take the dinner cruise!
Product: The food was to die for. Thank u very much captain cook Cruises

Review for Captains Dinner

7 months ago
5/5

The food was great, the service was good and the view was on point!

Review for Sunset Dinner

7 months ago
5/5

The service and entertainment of all the staff was amazing! The food was amazing and the experience overall were amazing.

Special compliments to the band and singer who performed amazingly the entire night

Review for Brilliant Dinner & Drinks

7 months ago
2/5

Service: Service was reasonable although slow to renew drinks, possibly because we were on a pre-paid drinks package.
Product: The photos on your website display tables with white table linen and I thought the presentation of the table was much like a coffee shop or cafe rather than a premium dining experience that was advertised on the web page. It was overpriced for the food that was served. The pumpkin/sweet potato entree was quite plain with no flavour as was the beef noodle entree. The beef main was lovely, however the lamb shanks tasted so much like bottled mixed herbs that it was overpowering and my guest didn't eat it any of it. The dessert was coffee shop standard. The service was reasonable although service of drinks was slow (most likely because we were on a pre-paid bar package). We bought the premium drinks package and thought it included spirits - the website was a little confusing in that regard - that's the only reason we chose premium was because we thought it included spirits. So our drinks package really didn't cover the drinks we received as we ended up buying spirits because one guest has an allergy to wine. A few glasses of wine each for the rest of our party, I thought was overly expensive for the price of that package as well. The ladies toilets were dirty, with vomit in one toilet and no toilet paper in two of the three cubicles and the floor and area just looked dirty with water and toilet paper around the place on the floor. The views were amazing, but I must say I wish I had of chosen another cruise option. I feel it was advertised as a luxurious experience, which it was not.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. Our cruise items are listed and displayed on our website for complete transparency for our customers and we follow this as closely as possible. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We have a range of organic wines on our wine list for anyone with allergies to wine preservatives. Our vessels are cleaned thoroughly and regularly, so we apologise that you felt this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

Review for Sunset Dinner

8 months ago
2/5

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか?久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして、誠にありがとうございます。 料理をお出しするタイミングは、お客様がお食事と景色を十分にお楽しみいただけるように考慮されています。しかし短いクルーズ時間でも、お客さまにゆったりおくつろぎいただけるクルーズを提供できますようにサービスを改善していきたいと思います。また、お料理のお味も質を高め、オーストラリアならではの味を深くまで楽しんでいただけるよう、努力してまいります。 貴重なご意見誠にありがとうございました。

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

8 months ago
5/5

Service: We were a group of 11 people,5 of us from Ireland on post-wedding evening dinner cruise. All of us enjoyed 3-course dinner, faultless service, the magical atmosphere and the entertainment. We will definitely come again for dinner cruise with Captain Cook Cruises.
Product: it was a good value for money spent

Review for Brilliant Dinner & Drinks

8 months ago
5/5

Service: Fabulous night. Delicious food and excellent service.
Product: Everything was excellent and well above expectations.

Review for Captains Dinner

8 months ago
1/5

Service: Was not on the ship scheduled. Cruise was late, ship was cold, food not very good. We were taken to a different dock than the original even though we were told by staff it was the same. Left us stranded. We had to find a taxi to take us to our hotel.
Product: It was really really not good since you want more characters

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. You are correct in that the original vessel was not available, however we are pleased to note that you were notified regarding this change 9 days prior to arrival, giving you ample time to review this change. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager. We do try to maintain a warm environment for our passengers onboard, however with it being winter in Sydney and passengers able to access the upper deck on top of our vessel, a cooler temperature can be expected with passengers recommended to wear warm clothing as appropriate for the season. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect, including where the cruise will depart and arrive to and from.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: hospitality of all staff members was wonderful
Product: the taste of the meal was not so good

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Starlight Dinner Cruise. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a pleasant experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

8 months ago
5/5

Service: We have been on many dinner cruises around the world and this has to be amongst the best, if not the best.

The food is sublime, it would not be out of place in a high quality restaurant.

The waiter was friendly and attentive, without being in your face.

The vessel is well appointed and the views stunning.

I would thoroughly recommend this dinner cruise
Product: Great food, great atmosphere brilliant staff.

Absolutely nothing to fault at all.

Review for Captains Dinner

8 months ago
4/5

Great cruise. Meals were tasty and the service was excellent.

Review for Sunset Dinner

8 months ago
5/5

Service: Fantastic! Excellent experience,fabulous food and wait staff! We were fortunate to get the private function room and we could take photos as we passed the Opera House & Sydney Harbour Bridge. My son, family & friends enjoyed celebrating his18th Birthday on the Captain Cook Cruises🤗
Product: Value for money. Great food and atmosphere.

Review for Brilliant Dinner & Drinks

8 months ago
5/5

Service: Service was outstanding
Product: There is place for improvement

Review for Starlight Dinner

8 months ago
4/5

Service: Food was fantastic, staff extremely friendly, views both from table and external are amazing, would recommend experience to friends and colleagues.
Only downfall was paying for drinks package and service of drinks was slow, paid for premium service which was lacking. Obviously also know now that Circular Quay is the location to start your cruise as Darling Harbour robs you of 1 hour cruise time, would of been nice to know this in advance or change the route so Darling Harbour is where the cruise finishes, therefore giving all passangers exactly the same cruise time !!!
Product: Food 5 Star
Drinks 3 Star, as above Premium service but lacked service, awaiting refills all night

Review for Captains Dinner

8 months ago
5/5

Service: Fantastic food, great service, and you can't beat the changing views!
Product: Would have preferred a little more variation in the menu.

Review for Brilliant Dinner & Drinks

8 months ago
4/5

Service: Lobster and steak was great was staff were slow with our drinks and we were not asked if we would like any more
Product: A little slow with drinks and wasn't offered anymore drinks

Review for Sunset Steak and Lobster Dinner

8 months ago
4/5

We were most impressed by this Cruise. Very tasty, well prepared and served food with finesse and style. Waitress was very friendly, attentive and gave excellent service. Accompanying Penfold wines were well matched with each food course. Lovely window seating. Only reservation was we felt that the evening meal with drinks was a little rushed. 2.5hrs was not enough time. Cruise should have been atleast another 1hour duration.
Music whilst dining with volcalist added to the evening cruise.
A really memorable and great experience.

Review for Gold Penfolds Dinner

8 months ago
5/5

excellent food, great service and a beautiful atmosphere

Review for Captains Dinner

8 months ago
5/5

Service: We had a lovely experience, our waiter Joey was very attentive.
Product: We had a lovely experience, our waiter Joey was very attentive, the live entertainment was great.

Review for Captains Dinner

8 months ago
5/5

The cruise was lovely... great food, great service, great atmosphere and great wine. Only think I could complain about is the weather outside... but that is certainly not something that could be controlled!

Review for Gold Penfolds Dinner

8 months ago
4/5

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Review for Sunset Dinner

8 months ago
4/5

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Review for Sunset Dinner

8 months ago
5/5

Excellent food...service!! Definitely recommended....

Review for Captains Dinner

8 months ago
5/5

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Review for Sunset Dinner

8 months ago
5/5

Service was great. Food was delicious.

Review for Captains Dinner

8 months ago
5/5

Service: Excellent staff service. Easily wheelchair accessible, which we required. Had the whole lower deck to ourselves but never once felt left out on the evenings events.
Product: Food was beautiful! Melt in your mouth!

Review for Captains Dinner

8 months ago
2/5

Service: We have been on many a Captain Cook dinner Cruise and this was a Monday night and was a smaller gathering than usual.
We didn't find the service as attentive as in the past and thought maybe because it was a Monday and a smaller group that there wasn't the same energy from the staff.

We also paid extra for a Window seat but also saw a lot of window seats not being used and remembered in the past as a couple that being offered a window seat as a lovely gesture.

We have lovely memories of the Captain Cook cruises as I proposed to my wife on the top deck on New Years Eve.

We will definitely be back we were just a little disappointed.
Product: I think it's great value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. We apologise that you felt that this cruise wasn’t to the great standards you have received in the past. We can assure you that our staff are trained to provide our customers devoted and efficient service at all times. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review and we look forward to welcoming you onboard in the future.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
4/5

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Review for Sunset Dinner

8 months ago
5/5

シドニーの夜景、船内ライブ、ディナー
すべて素敵でした。

Review for Captains Dinner

8 months ago
2/5

Service: It just wasn’t a pleasant experience. Had a guest from overseas. The waitress was lovely but the drinks waiter insisted we have a bottle not two glasses and of course we left wine behind because I had to drive. My fault for not standing my ground, but he did keep insisting so we said yes to shut him up. The singer was awful, the singing was out of tune and drove my guest to the point he had to go outside. We did a lot of things during his three week visit and the dinner cruise was our worst experience. Sorry to say these things, in the end we were laughing it was so unpleasant.
Product: The food was adequate....

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. There is absolutely no obligation to purchase any alcohol, or to purchase alcoholic beverages when desired in conjunction with responsible service of alcohol. It is the customers prerogative to purchase, and drink what they are comfortable with. We apologise for this miscommunication. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Review for Sunset Dinner

8 months ago
5/5

Service: It's good enough.
Product: The view was beautiful and taste, serviece was nice.

Review for Starlight Dinner

8 months ago
5/5

Great service.

Review for Sunset Dinner

8 months ago
5/5

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Review for Sunset Dinner

8 months ago
5/5

Good service. You will enjoy your dinner and the view.

Review for Starlight Dinner

8 months ago
5/5

Service: The service was outstanding. Really enjoyable.
Product: Efficient in all aspects.

Review for Captains Dinner

8 months ago
2/5

Service: FOOD WAS NOT AS GOOD AS PREVIOUS TIME
Product: FOOD WAS NOT GOOD AS PREVIOUS CRUSIS
ENTRE WAS COLD

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain's Dinner experience. We can assure you that all our products are sourced and prepared fresh, so were disappointed to read that you felt this was not up to your standards compared to your previous experience with us.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: Really lovely night. Thanks!
Product: Great and plenty of options

Review for Brilliant Dinner & Drinks

8 months ago
5/5

Food was delicious and the singer was also excellent! I love a photographer as well! Unfortunately only the waitress was not friendly.

Review for Captains Dinner

8 months ago
4/5

Service: Ir was fantastic we love it
Product: Ir was fantastic we love you

Review for Starlight Dinner

8 months ago
2/5

Setting and Facilities were top notch
Qualilty of food was good, not great
Quality of service during dinner was mediocre

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain's Dinner experience. We pride ourselves in the excellent food and facilities we provide for our customers and we are happy to read that you had a great experience in this regard. We pride ourselves on our quality service provided to all customers, so we were disappointed to read that you felt the quality of the service during dinner was not up to your standards on this occasion. Please be assured your comments have been forwarded to our Hospitality Manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: Fantastic and would definitely recommend
Product: Had a lovely night for our 20th wedding anniversary

Review for Brilliant Dinner & Drinks

9 months ago
2/5

Service: Service was great, staff friendly and setting spectacular. The only area where the experience was lacking was in the food department. The menu could have benefitted from more options, and preparation and presentation of the food could have been more adventurous.
Product: Food needs work, as mentioned previously.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner experience. We pride ourselves in the excellent service we provide for our customers and we are happy to read that you had a great experience in this regard. Our aim is always to provide an extensive variety of meal options while maintaining the highest standards of quality, so we apologise that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
2/5

Had a dinner on board to celebrate my bf 30th Birthday. When I make a booking, put a comment to celebrate bf bday. Wanted to surprise but a waiter approached our table and asked who’s birthday it is.. quite dissapointed that he didnt ask me privately. In general, service was good and food was alright. Great to celebrate on board.

Review for Starlight Dinner

9 months ago
4/5

Service: We had an amazing time although some of our mains were quite small particularly the salmon and we left a bit hungry.
Product: Had a great time but mains were a bit small particularly the salmon so some of us were still hungry afterwards

Review for Brilliant Dinner & Drinks

9 months ago
4/5

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Review for Sunset Dinner

9 months ago
4/5

It was my first time I went for dinner cruise, It was really nice. Will come back soon :)

Review for Captains Dinner

9 months ago
5/5

Overall service was excellent. Me and my family Would like to thank all the staff of Captain Cook Cruises for their excellent service and the band for their beautiful easy listening music We have a great time.
Ronnie Dandan

Review for Captains Dinner

9 months ago
2/5

Service: I think the cruise was great dont get me wrong, a few really small things that i think could be much better.
There was no butter for our buns so it was just a little awkward to have to ask twice for butter which should already be there..
The appraisers were very average... like very very average..
We had no Salt or pepper on our table.
And with a ship with less then 15 people on board we had to keep getting peoples attention for drinks etc...

The piano player played one song then it was just a cd playing.

I love your cruises, and think they are great value, and as a travel agent try to sell them often, although this is probably the most expensive on i did and would have rathered the other one by far....
Product: I think the cruise was great dont get me wrong, a few really small things that i think could be much better.
There was no butter for our buns so it was just a little awkward to have to ask twice for butter which should already be there..
The appraisers were very average... like very very average..
We had no Salt or pepper on our table.
And with a ship with less then 15 people on board we had to keep getting peoples attention for drinks etc...

The piano player played one song then it was just a cd playing.

I love your cruises, and think they are great value, and as a travel agent try to sell them often, although this is probably the most expensive on i did and would have rathered the other one by far....

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Sunset Steak and Lobster Dinner experience. Our aim is always to provide an extensive variety of meal options while maintaining the highest standards of quality. We can also assure you that our staff are trained to provide our customers devoted and efficient service. We apologise if you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Steak and Lobster Dinner

9 months ago
5/5

Service: Our family had an amazing time and all of my requests were granted.
Product: My family had an amazing time and all of my requests were granted.

Review for Sunset Steak and Lobster Dinner

9 months ago
5/5

service was very good, and the food was exceptionally good as well

Review for Sunset Dinner

9 months ago
5/5

Service: Food was lovely. Staff were lovely
Product: We were given a gift voucher which was a lovely experience

Review for Captains Dinner

9 months ago
5/5

Service: The food, service and music were all good and the view was fantastic!
Product: The food, service and music were all good and the view was fantastic!

Review for Captains Dinner

9 months ago
5/5

Great service! Music was excellent. Food was great and atmosphere very good.

Review for Captains Dinner

9 months ago
4/5

Service: Good
Product: Good service, nice food, good view

Review for Starlight Dinner

9 months ago
5/5

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Review for Sunset Dinner

9 months ago
5/5

Service: My fiance and I had a great experience on board, the service was great and the food was exceptional.
Product: The purchase was exceptional value for money.

Review for Captains Dinner

9 months ago
5/5

Service: Personalised customer service. Attentive but not intrusive. Appreciated the acknowledgement of our special requests.
Product: Good value for money with the discount applied. At full price this would have been prohibitive

Review for Captains Dinner

9 months ago
4/5

Service: service was good but not 1st class
Product: Good combination of good food and good wine.

Review for Gold Penfolds Dinner

9 months ago
4/5

Service: The meals and service were wonderful.
Product: The meals were superb and the entertainment was great!

Review for Captains Dinner

9 months ago
5/5

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Review for Sunset Dinner

9 months ago
4/5

On time, great service entree and main was delicious but the dessert (lemon tart) is so bad, its not even edible, please change the recipe. Othwerise everything else was very nice.

Review for Captains Dinner

9 months ago
5/5

We had a lovely dinner cruise with Captain Cook lines out of Circular Quay, Sydney. We had a window table and fantastic views. Food was good, service excellent!

Review for Captains Dinner

9 months ago
5/5

Service: We were welcomed onboard by friendly crew. The boat was beautifully presented and we were impressed with the paintings of the first fleet displayed on the staircase up to the dining area. We were given a window seat with a fantastic view of Sydney harbour and served an extremely tasty 3 course meal. Our food arrived at appropriate times throughout the trip and the food and beverage staff were very friendly and efficient. The boat travelled very smoothly and we barely felt like we were moving at all. The whole 2 hour trip was a truly great way to celebrate my birthday and I would recommend the cruise to everyone!
Product: I had salmon for starters, roast duck for main course and a delicious chocolate mouse for dessert. All theee courses were extremely tasty!

Review for Captains Dinner

9 months ago
5/5

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Review for Sunset Dinner

9 months ago
5/5

Service: Amazing time with family, and a friendly service crew.
Product: Excellent service from the crew

Review for Starlight Dinner

9 months ago
5/5

Service: Booked this cruise for my parents. Everything went perfect. From initial enquiry to the cruise. Brilliant
Product: Great staff benefits absolutely awesome experience

Review for Captains Dinner

9 months ago
5/5

Great service!

Review for Captains Dinner

9 months ago
5/5

we had a great time and would come back to do it again love it very much service first class meals awesome

Review for Captains Dinner

9 months ago
5/5

The food was exceptional, we were pleasantly surprised by the size of the portions and it was delicious.

Review for Captains Dinner

9 months ago
5/5

Service: Always very friendly, efficient and helpful staff.
Product: Lovely tasty and beautifully presented food. Very friendly and efficient service.

Review for Starlight Dinner

9 months ago
4/5

Service: The Welcome and service was great, however we were taken to the top of the ship with a welcome drink and left there by ourselves, (it was extremely cold) when the waitress bought canapes to us we asked to go down stairs.

Food was beautiful and the waitress was very friendly and lovely.

Dinner / night cruise was not what we expected, we couldn't see a lot as it was dark and the windows reflected the inside of the ship.

We would cruise again, but perhaps sunset.
Product: Very Nice, smaller meals sizes.

well thought out pairing with the wine. food cost at roughly $200.00 more for the cruise is a bit steep.

Review for Gold Penfolds Dinner

10 months ago
4/5

Friendly, approachable and good service

Review for Captains Dinner

10 months ago
4/5

Service: Fabulous service by the waitress, she was warm and welcoming and extremely attentive.
Product: The service, views and food were all amazing. The cruise would be better in daylight as you would see more. I would absolutely reccomend this to anyone looking for a night out to explore what Sydney has to offer.

Review for Captains Dinner

10 months ago
5/5

Service: Great service, lovely food. Friendly staff perfect entertainment
Product: Great food and service, relaxing dinner on the harbour

Review for Captains Dinner

10 months ago
2/5

Service: The cruise was pleasant but we were underwhelmed with the meal. We had the starlight dinner and it was very ordinary. When we eat out we try to have something you wouldn't eat at home. Everything on this menu Wendy (my wife) has cooked better. An no red meat in sight. overall average
Product: the meal was not worth the price

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Starlight Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

10 months ago
5/5

Service: We all had a fabulous time. The meal was delicious and the staff were very friendly and efficient. We all agreed that we would definitely book this product again.
Product: Steak was perfectly cooked and tender. Lobster was slightly over cooked, however still very enjoyable.

Review for Sunset Steak and Lobster Dinner

10 months ago
5/5

Service: 特别好的体验。晚餐很好吃!景色很美!歌曲很好听!
Product: 特别好的体验。晚餐很好吃!景色很美!歌曲很好听!!

Review for Captains Dinner

10 months ago
4/5

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Review for Sunset Dinner

10 months ago
4/5

Service: staff were friendly and very efficient
Product: good value, was a great way to experience VIVID !

Review for Captains Dinner

10 months ago
5/5

Good staff and great service

Review for Captains Dinner

10 months ago
4/5

Service: Our waiteress was lovely. Couldn’t have been more friendly and accomodating.
Product: We’ve been on this cruise a year ago and the food seemed to be better then than this time

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Gold Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: It was terrific, very friendly, fast, food was delicious
Product: Great selections a lot of variety and was all very well prepared and delivered promptly

Review for Captains Dinner

10 months ago
4/5

Everything was great. The reason a 4 rather than 5 staff didn’t know whether wines were dry or sweet. Requested a rose sparkling, and asked them to check first if it was dry / brut. If sweet bring the welcome sparkling. They brought the sweet but quickly changed it when I asked them.

I would definitely recommend captains dinner with upgraded wines.

Review for Captains Dinner

10 months ago
5/5

We had a fantastic experience. We were a party of 9. The food was great. The drinks were great. The service was fantastic. The only improvement we would suggest was that the music could have been a little better and modern. Otherwise through could not fault the experience. We had a ball!

Review for Captains Dinner

10 months ago
2/5

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. Unfortunately, our photography is outsourced and we therefore do not have any direct control over this. However please be assured that we will forward your comments onto the relevant parties. We always try to provide friendly and efficient service, including meeting customer inquiries and requests. We apologise this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

10 months ago
5/5

Loved the friendly staff and the meal was wonderful.

Review for Sunset Dinner

10 months ago
5/5

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Review for Sunset Dinner

10 months ago
2/5

The entree and main courses were lukewarm

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service is excellent. I do the Gold dinner cruise every time i am in Sydney and cannot recommend it highly enough.

Review for Gold Penfolds Dinner

10 months ago
5/5

We were a large group and we're welcomed on board the Starlight Dinner Cruise by friendly staff. The 3 course dinner was well presented and tasty. The vegetarian main could have been more interesting (quinoa veggie patties with steamed vegetables), but all other options were very good. Wait staff were very attentive for the first two hours of the cruise. Thanks for a great night.

Review for Captains Dinner

10 months ago
5/5

Service: Excellent 5 star experience, staff were great food was great would highly recommend.
Product: Excellent experience, great staff great food perfect location of beautiful views of Sydney. The drinks were great.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Review for Sunset Dinner

10 months ago
2/5

Service: I was very dissapointed with the Captains Dinner Cruise we went on during the vivid festival. I took my elderly mother who is slow and gets tired but the staff loading the passengers were inconsiderate and just rude. I asked for assistance with my mother and was told that no help was available. The same when we entered the boat and realised we needed to go up two flights of very steep stairs - again no help offered and one staff member actually rolled their eyes. T he cruise is clearly not accessible for anyone with limited mobility - this should be made clear on the web page.
The singer was so loud it was really hard to hear ourselves talking - she was also relentless. There is only so many Celine Dion covers that can be sung before it just becomes annoying.
The dinner itself was also very dissapointing. Our main meals came out at different times (not just a few minutes) and when mine and my mothers came out it was stone cold. The senior waiter did take them back and gave us a new hot meal and a complimentary glass of wine and was apologetic but by then the evening was pretty much ruined.
This is not an inexpensive evening with gthe dinner and cruise costing $155 per headplus drinks.
Overall a really dissapointing evening on what was meant to be a really special occasion for my mother.
Product: Overpriced. Cold dinner, rude staff at loading and annoying singer.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers, including disabled patrons. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Crew helped made a excellent experience, loved the whole trip and food just awesome!
I'll be back for sure!

Review for Gold Penfolds Dinner

10 months ago
5/5

Excellent service and food.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Review for Sunset Dinner

10 months ago
2/5

Service: Lovely food though had to ask for bread and more water.
The wine we selected was "unavailable" offered a bottle $10 more.
$69 for a ONE year old wine!!
Product: Good food, VERY expensive (one year old) wine.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves in the excellent food and service we provide to our customers and we are happy to read that these aspects were up to your standards. Due to high demand we ran out of the particular wine you ordered. We always endeavour to offer a substitute and this can sometimes cause a difference in the price.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Excellent service and food and a very comprehensive view of the Vivid lights
Product: Excellent - good choice of dishes

Review for Captains Dinner

10 months ago
5/5

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Review for Sunset Dinner

10 months ago
5/5

Service: Amazing
Product: Efficient,tasty,professional

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: Excellent service throughout the evening. Really enjoyed my first two courses however the dessert was a little disappointing - order the orange & chocolate flourless cake & it was well and truly more orange than chocolate which was disappointing.
Product: Good value. Disappointed the Vivid cruise didn't go in near the botanic gardens to see the Vivid lights in there, but the boat may have been too big.

Review for Captains Dinner

10 months ago
5/5

Service: The crew made us feel welcome and special guests.
Product: Wines were awesome and each course was yummy

Review for Gold Penfolds Dinner

10 months ago
5/5

Booking was very easy with variety of packages option, we will definetly come back. Staff was very professional and very attentive. Mika was incharged on our section and done exellent service

Review for Captains Dinner

10 months ago
5/5

Service: Excellent service, friendly & meal was outstanding - better than expected. Highly recommended. Would do it again!
Product: Fantastic! Meal was amazing - better than expected. Well worth it. Vivid light show was amazing!

Review for Captains Dinner

10 months ago
5/5

Service: Absolutely fantastic food, wine, service and environment, from the music to the port it was a fabulous experience. Obviously the vivid experience was AMAZING!! Cant think of a better way to experience the show!

Thanks you for a great evening!
Product: Fantastic. see previous comment.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Review for Sunset Dinner

10 months ago
5/5

Service: So organised and friendly staff
Product: Friendly staff and excellent food

Review for Captains Dinner

10 months ago
5/5

Good and friendly service.
Excellent food.
Lovely music.
Views to die for.

Review for Captains Dinner

10 months ago
5/5

Service: The total experience was excellent. We would do this again.
Food, wine and service were all excellent.
Our server (Edwin) I think was his name was absolutely wonderful and all praise goes to him.
We had South Australuan visitors and they were totally impressed by the entire experience.
Well done to all the crew and team.
Looking forward to next year.
Product: Refer to above comment.
Ian not best photographer but my husband and son' girlfriend have some brilliant photos. Sorry.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Very friendly, efficient and accommodating
Product: Our meal was very nicely presented and tasty

Review for Captains Dinner

10 months ago
5/5

Service: Fabulous views, great service, great music and nice variety of tasty meals and drinks. Thoroughly enjoyable!
Product: Good variety of meals and drinks. All the meals and drinks we had tasted great; a better standard than we were expecting. Meals were nicely presented. Service was excellent. It was also a nice touch to be given a free glass of champagne at the beginning of the meal; it added a festive mood to the experience.

Review for Captains Dinner

10 months ago
4/5

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Review for Sunset Dinner

10 months ago
5/5

Totally recommend this cruise the staff were friendly and so organised to be able to serve everyone at the same time, a relaxed atmosphere where we could enjoy each other’s company and the entertainment The food was delicious my steak had amazing flavours and to top this cruise off The Vivid show was on ... perfect for us as we were celebrating 3 milestones my 60th & my 2 daughters 40ths

Review for Captains Dinner

10 months ago
5/5

Service: Friendly professional staff , lovely cruise
Product: Excellent service , priority entry with reserved seating

Review for Captains Dinner

10 months ago
2/5

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. We appreciate the comments about the food and the opportunity given to us to improve. Please be assured we have forwarded this onto our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

10 months ago
5/5

One of the best things I've ever done! Couldnt have asked for a better night!

Review for Captains Dinner

10 months ago
2/5

Food average and fast service, band absolutely awful and far too loud, strip lights on the Windows made viewing of the Vivid lights difficult (the only reason we booked the cruise) AND you should pre explain that the boat is available to board from 7pm and the Kings Wharf is different from Bangaroo as we found several people waiting at the wrong pier. All in all a complete waste of an evening.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The wharf location is listed on all Captain Cook Cruises correspondence throughout the booking. There is also a clear map to show customers a visual representation of the wharf location. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
4/5

Service: quitely charming
Product: while the mnagement response was fantastic, the actual wine selection was extremely poor. The meal in itself was adequate but not impressive

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. All wines are also available for purchase if customers desire something other than the included products for their package. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Fantastic, Had a great time. Food sensational, entertainment great and service was exceptional.Thanks
Product: Good value for a truly unique experience

Review for Captains Dinner

10 months ago
2/5

The bar option is a waste of money. The wines are terrible only the sav blanc is drinkable. Was expecting something better. Should've bought the Gold Penfold Dinner again instead.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. All wines are also available for purchase if customers desire something other than the included products for their package.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
4/5

Excellent meal and very efficient staff

Review for Sunset Dinner

10 months ago
2/5

Service: The cruise was overpriced for what we got.
The service was poor - staff botched the order and gave my husband the wrong dish. They were intrusive and 'hovering' at the beginning when we were not ready to order and absent when we tried to order drinks later on. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.
Product: The cruise was overpriced for what we got. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise if you felt this wasn’t the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. The Captains Dinner includes more variety of food options, live entertainment and a longer cruise duration. We agree the live entertainment enhances the evening.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
2/5

Service: The food and table service were average (some aspects even below average) overall. I had a steak (which was quite good) but the vegetables were well below expectations. My wife also said that her meal was 'pretty unappealing'. The attendant on our table seemed 'distracted', although the young lady who brought out some of our meal was much more enthusiastic.
Based on our experience I would be unlikely to recommend the experience to friends. We were also looking forward to the Vivid experience but have to say our taxi driver was correct in that it was a 'bit over-rated'. Best of luck for future cruises.
Product: Refer to my previous comments!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Excellent food and wine selection and excellent service,, we had a top notch experience 👍👍

Review for Captains Dinner

10 months ago
5/5

We thoroughly enjoyed our evening, the staff were warm, friendly and efficient. The meal first class and the accompanying wines were suitably matched to all of the courses.
We appreciated the music and it added to the whole experience.

We look forward to our next cruise with your company.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Food was very delicious and music was good. The sight fo Sydney was fantasitic.
Product: Food was very delicious and music was good. The sight fo Sydney was fantasitic.

Review for Captains Dinner

10 months ago
5/5

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Review for Sunset Dinner

10 months ago
5/5

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

Review for Sunset Dinner

10 months ago
4/5

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Review for Sunset Dinner

10 months ago
5/5

Service: Vert friendly & efficient staff, first class service, great food & wine.
Product: See information described on previous comments.

Review for Gold Penfolds Dinner

10 months ago
5/5

気遣いもサービスも最高でした。何よりシドニーの夜景を一望できていい一日になりました。
また利用したいと思います。

Review for Captains Dinner

10 months ago
5/5

Service: Amazing cruise, food and wine. Great way to see Vivid.
Product: Food on board is exceptional

Review for Captains Dinner

10 months ago
5/5

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Review for Sunset Dinner

10 months ago
5/5

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Review for Sunset Dinner

10 months ago
4/5

Service: We enjoyed the harbour cruise and dinner. Window seats for Vivid, food was of good quality and served quickly. Staff efficient. Liquor prices a bit high.
Product: As a one-off experience price was not a major consideration and we considered it good value.

Review for Captains Dinner

10 months ago
5/5

Service: Excellent service, friendly staff and great food....value for money
Product: Excellent service, friendly staff....value for money

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: From the very start to the completion of the cruise, the enthusiastic service, entertainment and attention to detail was absolutely first class.
Product: A culinary delight that was perfectly matched with some superb Penfolds wine.

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: The service was good. But the food was out of shape - the people on the table next to us had stake as well I had steak - but the size of his was more end twice of mine. But food was good in taste - no way I would had been happy with the steak size if that was the only food I would get for the night.
Product: It was easy to book on the net and only a little slow getting on board the boat

Review for Captains Dinner

10 months ago
5/5

Service: Professional and very customer focused.
Product: Value for money was exceptional.

Review for Sunset Dinner

10 months ago
5/5

Service: We enjoyed our Vivid dinner cruise so much last time we had to do it again with Captain Cook. This was our 2nd time for Vivid. The food was lovely and the service on board was great. I would recommend the MV Sydney 2000 to anyone. It rained but we stayed dry and enjoyed the views.
Product: Food was really good and service was great.

Review for Sunset Dinner

10 months ago
4/5

We had a lovely time, thank you.

Review for Captains Dinner

10 months ago
1/5

Good Morning,

I have been misinformed about the service, while booking the 'Sunset Cruise'. The refreshments were pathetic, and unlike anything I was told they would be. To make up and give my guest a consolation price, I wasted more money, purchasing a second cruise, immediately following the Sunset Cruise - on the same boat.

As an example; please consider the behaviour of the waiter who foisted on us a second bottle of wine, with only a short time before the end of the 2nd cruise. I then had to argue with the stuff about sitting a few more minutes, finishing the drink while there were cleaning and cluttering around us.

In short, I feel cheated

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review about your Sunset Cruise experience. We strive to deliver the best food, drinks and service possible to our customers and we were disappointed to read that your experience was not up to your standards. Please be assured your comments have been forwarded to our hospitality manager. Our cruises are cleaned and prepared thoroughly to ensure customers enter our vessel to a fresh environment. Therefore, we encourage passengers to disembark at the allocated time.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

10 months ago
4/5

Service: My friends and I joined a Vivid Cruise on the 9th June, as we are all over 60 we enjoy seeing Vivid via a dinner cruise.
The menu consisted of excellent choices, (4) four entree, (4) four main, (4) dessert. Our choices were delicious, and enjoyed by all.
The on board entertainment, was our era of music, which made dinner all the more enjoyable.
The view of the harbour was clear and all lite up attractions were visible from our seats.
We could not fault the service of our waitress, she was polite and obliging and sorted any minor problems that arose.
We did have one complaint, that tea and coffee were not included in our meal and had to be paid for at the end of the night, as seniors we all enjoy a “cuppa” at the end of a meal.
Product: Need to include tea and coffee as part of the meal not an extra that has to be paid for separately

Review for Captains Dinner

10 months ago
4/5

A terrific way to enjoy Vivid over a lovely meal with great service.

Review for Captains Dinner

10 months ago
5/5

Service: the staff were excellent and looked after us the cruise was great travelling around harbor the meals had a great variety and very well prepared and presented
Product: well prepared and delivered

Review for Captains Dinner

10 months ago
5/5

Service: The food was brilliant & the service faultless. We had a really wonderful evening & would recommend it to anyone.
Product: We all thought the food was very good & the service excellent. It certainly wasn’t cheap, but it surpassed our expectations.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: I would most certainly would recommend this cruise to friends and family. The service we received was excellent!
Product: This was wonderful! Excellent service the best views!

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Fabulous experience, felt special from the moment we boarded. Food was restaurant quality and service impeccable.
Product: Great wines paired beautifully with the meal

Review for Gold Penfolds Dinner

10 months ago
2/5

Service: We were on the Penfolds cruise in 2017 and found the atmosphere was so much better. We also had a band which was great because we could get up to dance. This year we only had 20 people in total and a piano was all the entertainment we had. I would have preferred to pay less and be down stairs. The staff, however and the meals were amazing.
Product: Food and wines were awesome.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Gold Dinner Cruise. We were disappointed to read that you felt the atmosphere wasn’t to your standards. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We apologise if you felt this was not the case on this occasion.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

10 months ago
5/5

Great service

Review for Sunset Dinner

10 months ago
5/5

Service: The service was excellent and meal was delicious
Product: A delightful night on the harbour

Review for Captains Dinner

10 months ago
5/5

Helt enkelt underbart.

Review for Captains Dinner

10 months ago
4/5

Service: We have been three times previous and it has always been excellent. This time they didnt have a table ready for us. It is only a small thing, but the boat wasnt full. Great staff,
Product: No ones perfect, but it was pretty good value for money

Review for Sunset Dinner

10 months ago
4/5

Service: Good service.
Product: Overall we enjoyed the cruise. My only suggestion would be a more well presented meze platter. A few olives, artichoke hearts and sundried tomatoes was quite disappointing.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt the meze plate on your cruise wasn’t to your standards. We hope you would accept our apologies for not quite meeting your expectations in this regard but appreciate the opportunity given to us to improve. A copy of your review has been forwarded to our Catering Manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

10 months ago
5/5

The meal was great. Good choices. Loved having musicians employed for the night plus dance for those who love dancing. The crew were friendly and helpful.

Review for Captains Dinner

10 months ago
5/5

Service: Wonderful evening excellent food and service. Very well looked after
Product: Excellent food and service

Review for Captains Dinner

10 months ago
1/5

Service: This was my second vivid cruise. Last year’s was such fun that I invited friends along to experience it. What a disaster! We paid more than last year simply to have a choice of the same food as was served last year. When I asked for more wine, the service staff were rude and dismissive, almost to the point of contempt that we thought paying more was worth more than a choice of meals at each course.
Further, the lights were turned down so we could barely see what we were eating.
I could have save a lot of money and caught the ferry to Manly, had a nice dinner with wine and come home with money spare compared with the poor experience last weekend.
Sadly, it will be never again and I won’t be recommending anyone else does it, either.
Product: Not worth the money. Better food staying on shore and eating at a restaurant.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We were disappointed to read that you felt the food, service and lighting on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our lighting is dimmed to allow customers clear views of the vivid skyline, which is the focus of the cruise.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Excellent food and attention from the waiters/waitresses. Music was appropriate and not too loud. Vivid was spectacular despite the drizzly evening.

Review for Captains Dinner

10 months ago
5/5

Service: Very helpful and respectful of our needs.
Product: Great food, well presented and just enough choice.

Review for Sunset Dinner

10 months ago
5/5

The staff were extremely nice and welcoming.
The food quality was excellent.
The place was very neat and clean including bathrooms.
The sailing was smooth and was appropriate with location in regards to VIVID Sydney Festival.
Will recommend it to others.

Review for Captains Dinner

10 months ago
5/5

The service staff were great, the barman on duty Mark, was very helpful with choosing cocktails.

Review for Sunset Dinner

10 months ago
5/5

Service: We absolutely loved the Dinner and Cruise. The service was excellent! All staff were very friendly. We celebrated our 5 year anniversary and it was lovely. The food was amazing and the pianist played a very nice selection of music. Thank you!
Product: It was amazing! It went beyond our expectations!

Review for Gold Penfolds Dinner

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