Dinner Cruises

Secure your Sydney dinner cruise table today aboard the harbour's most prestigious cruise ship. MV Sydney 2000 features three dining decks and two private dining rooms, all with million dollar views, expansive viewing decks and a range of menu and entertainment options. Scroll through your full range of weekly Sydney Harbour Dinner Cruise options below.

ALSO AVAILABLE

Sunset Dinner 5pm

  • 3 course Contemporary Australian dining with a choice of mains
  • House beer, wine and softdrinks
  • Reserved individual table seating
  • Cruise on MV Sydney 2000*
  • Nightly from 5.00pm, up to 1.5 hours
  • 10% discount for groups of 6+
  • Menu
From $84.00

Brilliant Dinner

From $99.00

Captains Dinner

  • Most Popular - Signature dining experience
  • 3 course Contemporary Australian a la carte dining - more choice!
  • Great live music and dancing
  • Reserved individual table seating
  • Cruise on MV Sydney 2000*
  • Nightly from 7.00pm, up to 3.5 hours
  • 10% discount for groups of 6+
  • Menu
  • Choice of Bar Packages available at additional cost
From $109.00

Gold Penfolds Dinner & Gold Dinner

  • Priority boarding & welcome reception (Circular Quay departures only)
  • 6 course degustation dining
  • Penfolds gold selection of bin & vintage wines
  • House spirits, local & imported beers, liqueur coffee & soft drinks
  • Gold seating and live music
  • Cruise on MV Sydney 2000*
  • Nightly from 7.00pm, up to 3.5 hours
  • 10% discount for groups of 6+
  • Wine & Dine Menu 
  • No Drinks option also available (select Gold Dinner No Drinks)
From $195.00

Platinum Penfolds Grange Dinner

  • Priority boarding & Star Deck welcome reception (Circular Quay departures only)
  • 6 course degustation dining
  • Penfolds platinum selection of private bin & vintage wines including one 75ml glass of Penfolds Grange to complement the penultimate course
  • Top shelf spirits & liqueurs, local & imported beers, liqueur coffee, still & sparkling water & soft drinks
  • Platinum window seating with million dollar views
  • Live music
  • Cruise on MV Sydney 2000
  • Nightly from 7.00pm, up to 3.5 hours
  • Wine & Dine Menu
$359.00

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Dinner Cruises do not operate Christmas Day. Special or limited timetables operate on 26 & 31 December, 26 January and selected special events.

Accessibility for people with a Disability Policy 

Special Conditions apply to all Special Offers

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90 % approval from 91 responses

Date
Rating
2 weeks ago
1/5

Service: To be honest it was awful food was worse than hospital food wine was cheap entertainment was good there was a lovely lady singing it's not worth a cent of your money so I wouldn't recommend young or old to go as food was shocking
Product: Rank so bad food and wine was cheap

Review for Brilliant Dinner & Drinks

3 weeks ago
2/5

Service: Average says it all.
No priority boarding as promised
Bar service slow, lots of drinks not available
Only 5 courses rather than the 6 advertised
Food nice enough, service fine
Closed bar half an hour before end.
Looks like they are preparing to close soon
Product: Expected better than Average.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our Gold Dinner does include 6 courses, including the canapes upon the Priority boarding & welcome reception, which as per the website is part of our Circular Quay departures only. We can assure you that our staff are trained to provide our customers devoted and efficient service. Each course is matched with a selected glass of Penfolds Wine, with additional beverages available at any time.
Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

3 weeks ago
5/5

Service: It was great, the atmosphere, the service and the food! I would definitely do it again however, the portions of food weren’t great for what we paid. The taste was excellent but the portions definitely need improvement. Thank you so much for having us! Also, Karen was our server for the night, she was amazing. So kind, caring and helpful!
Product: As mentioned above.

Review for Brilliant Dinner & Drinks

3 weeks ago
2/5

kept us dangling on the wharf in the rain we were requested in promotional material to arrive early time given 4.30 food and serving staff for the dinner well done the rest I will take up with NRMA they advertise reduction what a joke

Review for Sunset Dinner

3 weeks ago
2/5

Service: The boat left late, see comments below
Product: I wad disappointed that there was only 1hour to eat a very nice three course meal.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your feedback. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our cruise duration is also optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise if you felt this was not the case on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

4 weeks ago
2/5

Service: Food terrible. Don’t buy the drinks package. Cruise went for just on 2 hours. Website is misleading. When you try to give feedback standard email response is given and no one contacts you.
Product: Food terrible. Don’t buy the drinks package. Cruise went for just on 2 hours. Website is misleading. When you try to give feedback standard email response is given and no one contacts you.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are pleased to note that we have already corresponded via email, and as per our emails - on the website you will find more detailed information about the timetables, which indicates that the cruise would leave Circular Quay around 7.00 PM and return around 9.30 PM or leave Darling Harbour 7.30 PM and return around 10 PM. We always encourage customers to view on our website or call our reservations team regarding the cruise routes and times prior to cruising.

We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Brilliant Dinner

4 weeks ago
4/5

Service: メインのお料理とデザートが美味しかったです❣️残念だったのは天気に恵まれなかったことです💦テーブルがもう少し広かったらゆったりお食事した気持ちになったと思います。サービスしてくれたスタッフさんは親切で丁寧でした🤗
Product: 料金的には日本と変わらないかなと思います。

Review for Captains Dinner

1 month ago
5/5

Excellent service, food was great and the wine was good

Review for Brilliant Dinner & Drinks

1 month ago
4/5

Service: The experience overall was good, a well run evening which we enjoyed, however, the drinks you could have on the drinks package were limited to a very few red & white wine , beer & juice items- waste of money. We had one glass of wine with dinner & then bought cocktails.
Product: Already explained in previous page. Meal ok drinks package lacked choice

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are glad to read you enjoyed your cruise. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Brilliant Dinner & Drinks

1 month ago
5/5

Service: Captain Cook is the best dinner cruise.

The service was excellent.
Product: if u like drink, purchase premium bar package.

its worthy

Review for Captains Dinner

1 month ago
2/5

Having your guests check on line for their departing quay puts a burden on your guests. And once going to your web site and then having to put in a booking number to find the quay, please remember that your guests come from many different countries and using phones to connect to the internet may not work the best. Also, not being familiar with Sydney and knowing the different quay locations when you’re jet lagged, creates stress. Your directions once you book on line can be hard to follow. We checked in at Quarry Quay and then we were told (rather rudely) that we were at the wrong place, should be at Darling Quay and the location was given to us on the website when we check in. We had to walk/run to get to the boat.

We do appreciate you holding the boat so we could enjoy the cruise. The food was good and we enjoyed the short time we had on top deck to see the views.

Suggestion would be to send email to guest 48 and then 24 hours before cruise letting guests know to check in and in bold letters a reminder to make sure of the departure quay.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are pleased to see that we have already corresponded via email, and as per our conversation we can see in our records that you contacted us via our Live Chat feature on our website, where our staff member explicitly stated the departure location would be Darling Harbour King Street Wharf No.1, which you acknowledged with thank you prior to your cruise. We apologise if you felt that our communications weren't clear enough, and please be assured your feedback will be forwarded to our reservations manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

1 month ago
5/5

Service: The food, cruise and staff were 5 stars but I was very disappointed I did not have time to start my dessert or drink the last 3 wines as we had to get off. If I was to do this again it would need to be at least half an hour longer so you can relax and enjoy eating and enjoying the wines.
Product: see above

Review for Gold Penfolds Dinner

1 month ago
5/5

Excellent cruise service was great I would recommend this cruise to all my friends and family

Review for Sunset Dinner

1 month ago
2/5

Service: The service was ok. I had some troubles because I paid for a special deal (drinks included) and the staff on the boat was not notified on time, so I could drink my first beer after 2 hours of trip. The food was ok.
Product: I pa

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are very sorry to read that your cruise wasn't to your standards. As you know, we do strive to deliver world best practice customer service from booking all the way through to the product, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Brilliant Dinner

1 month ago
5/5

Service: Everything was wonderful from start to finish
We were visiting from the UK it was one of the highlights of our trip
Food and staff were excellent
Would do it all over again
Product: Excellent well worth the price

Review for Brilliant Dinner & Drinks

1 month ago
4/5

Service: They were very friendly and professional at all times.
My husband loved the food and entertainment especially the singer and the gentleman who played the piano.

Yes I would recommend the Captain Cook cruise my husband and I went on on Sydney Harbour.
Product: Quick, good size lovely meal.

Review for Captains Dinner

1 month ago
4/5

Service of staff was excellent. Very friendly and observant. Dinner is ok , nothing fancy and the menu needs to changed at least once a year. Steak is good quality and well prepared. Presentation could easily be improved especially for the shrimps . Its still very good value for money but starting to get very dated.

Review for Captains Dinner

1 month ago
5/5

Service: We took this dinner cruise as a belated Valentines Day gift to one another.

We could not have been happier with the experience. The boat was clean and beautifully presented, the staff were friendly and helpful, and the atmosphere was fantastic.

I would highly recommend this experience for anyone.
Product: Excellently presented meals

Review for Brilliant Dinner & Drinks

1 month ago
2/5

The meal we had was good and the service was good. We were very disappointed that there was no commentary about what we were seeing when passing sites at the beginning of the cruise. I purchased the bar package and I expected to be able to have full access to the bar rather than a fairly limited selection of beers and wine. For the money we spent I think we should have received more than simply a meal and a nice (but silent) cruise around the harbor.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. The Brilliant Dinner Cruise has a focus on creating a friendly, relaxed ambience, therefore, commentary is not used for this cruise. We always encourage guests to thoroughly read our website regarding the inclusions involved with their cruise. We can see that your booking included a standard bar package. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. Our reservation staff are always happy to assist with any enquiries you may have regarding your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Brilliant Dinner

1 month ago
5/5

The staff were friendly and helpful and the food was very good. The view from the ship was as expected. Sailing past the Opera house and under the bridge was great. The duo playing were also good and we managed to dance as well.

Review for Captains Dinner

1 month ago
5/5

Service: All in all an amazing experience! Got a little stressed making sure we were boarding at the right place. Instructions are a little confusing. Once there, everything was great!
Product: Amazing!

Review for Gold Penfolds Dinner

1 month ago
5/5

Very Nice

Review for Brilliant Dinner & Drinks

2 months ago
5/5

Service: The service was great from the moment we boarded the ship.Our waitress was outstanding and we never had to wait for a drink.Her knowledge of the wine list was very good and her recommendations were spot on.The quality of the food was wonderful.Would happily recommend the cruise to others and would do it again if in Sydney.
Product: Great food and service.Wonderful night

Review for Captains Dinner

2 months ago
5/5

Service: Excellent experience, friendly staff & great ambience
Product: Excellent experience, friendly staff & great ambience

Review for Captains Dinner

2 months ago
5/5

Service: My Girlfriend flew in from the States and we wanted to see the Sydney Harbour. This dinner cruise provided us with a fantastic view Sydney’s iconic skyline, the Harbour Bridge and Opera House and a tasty meal and excellent service. We highly recommend this dining cruise experience to all like minded individuals and couples. Thank you and 🥂!
Product: Pleasant Experience and Good Dining

Review for Sunset Dinner

2 months ago
5/5

Service: Unbelievable cruise - although Captain Cook were not responsible for it, the weather was sublime and making full use of every vantage point on the vessel certainly reaffirmed our opinion that Sydney remains the premier harbour city in the world.. No better way to see it for the price.
Product: Superb - about all I can say

Review for Platinum Penfolds Grange Dinner

2 months ago
5/5

Service: A Captain Cook cruise will also give you some very special moments. The food and beverage are good, but when they get topped with the views from Sydney Harbour they can be unforgettable. Thanks for a great Sunday cruise!
Product: Everything went really well on the day

Review for Sunset Dinner

2 months ago
5/5

Service: Service was great, friendly and attentive
Product: Booked the Brialliant Dinner and The ticket mentioned that you may be upgraded complimentary based on availability to the entertainment area. Mum really wanted entertainment so called on the day of the cruise to see how this could be guaranteed. An upgrade fee was charged which is understandable if high in demand however, upon arrival to the vessel, there were many empty seats. I just found it a little disappointing that we were charged given there was room to move anyway.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are glad that you had a great time with our cruise. You were upgraded to an entirely different cruise experience, being our Captains Dinner. This features additional menu options as well as live entertainment - hence the price difference. We do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

2 months ago
1/5

Boat left without us

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our departure locations and times are located clearly on our website. Unfortunately, our cruise has a schedule to keep for the hundreds of passengers, so we are unable to delay the departure.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Gold Penfolds Dinner

2 months ago
5/5

A great night all round. Excellent, food wine and service. Would definitely do it again.

Review for Gold Penfolds Dinner

2 months ago
2/5

Service: Service was great
Entertainment was ok
Product: Not the best value for money

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance for entertainment can be difficult as each customer has different tastes and preferences. We do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

2 months ago
5/5

Service: The food and service was fantastic!!
Product: The meat was cooked to perfection!!!

Review for Captains Dinner

2 months ago
5/5

Service: As a group we all had an amazing time and we will all be back
Product: Great value

Review for Gold Penfolds Dinner

2 months ago
5/5

We did the same cruise 5 years ago and the service, food and experience were just as good this time around as it was then.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: We had a great time on the valentines cruise, the food was fantastic, the wine was amazing and the service top notch. Could not have asked for better!
Product: Food and wine was amazing

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Excellent service, flawless. From booking all the way to boarding and serving, it was spotless. Thanks to our waiter
Product: We’ve got the private room on top of the vessel. Definitely value for money! The views were amazing.

Review for Gold Penfolds Dinner

2 months ago
4/5

Service: We had excellent seats for viewing the harbour, food was very good, we had to flag down the waitress in order to ask for wine with our meal.
Product: 5 stars would have excellent service, communication prior to the event .

Review for Captains Dinner

2 months ago
5/5

Service: Had an amazing dinner sunset cruise with Captain Cook Cruises. Everything was perfect and I would definitely recommend it! It’s a great way to see Sydney from the water, especially at night watching the city light up. The food was delicious and catered to vegetarians and vegans too. The service was fast and the live music was entertaining. I would do it again in a heart beat!
Product: Good value for the price, which includes music, food, drinks and a cruise.

Review for Captains Dinner

2 months ago
5/5

We felt like special guests from the moment we stepped on board. The canapes and champagne on the top deck were delicious and there was much room to roam. Our servers were outstanding and fun too. The food and wine were outstanding.

Review for Gold Penfolds Dinner

2 months ago
4/5

Service: Good service. Good value.
Product: see previous notes

Review for Sunset Dinner

2 months ago
5/5

Service: Service was really good
Product: Food was really good, but the menu should have a few more options

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Certain cruises have additional food options than others. Our menu for each cruise is listed on our website and we always encourage to view to understand the inclusions on their selected cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Brilliant Dinner

2 months ago
2/5

Service: The whole cruise time was too short and we felt rushed from the moment we got in especially as it was a surprise 50th b'day!
These sunset dinners should be 2hrs at least.
We didnt get to feel the whole enjoyment and experience.
The quality and quantity of food was average but not what you paid for in total for the lot per person
Product: Pretty standard nothing special
Disappointed unfortunately

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. We always encourage customers to view our website to understand the inclusuibs fir their selected cruise.

Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

2 months ago
5/5

We had a lovely time on the cruise. Our waitress Loura was a lovely and very efficient waitress who made our experience very pleasant. It was very kind they made a special fuss of our friends who were celebrating their wedding anniversary . Would recommend this cruise.

Review for Brilliant Dinner & Drinks

2 months ago
2/5

Service: I booked the Captains dinner, premium wine package and window seats but did not find this value for money. People very close to us paid far less and their meal seemed very similar to ours. Service on entry was very slow.
Product: Food was good. Entry was quite small

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Only customers on the Captain Dinner Cruise will receive the menu options you receive. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our window seating is an optional extra which gives our customers an opportunity to have unobstructed views out of our vessel. Customers are able to purchase drinks on board, and pay for this at the end of their cruise.

We do strive to deliver world best practice customer service from booking all the way through to the product, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

2 months ago
5/5

Easy on-line purchase. Good value. Great crew and staff. Only two in party but full birthday service and great seating and food. Beautiful weather helped as well. Just love Sydney Harbour.

Review for Sunset Dinner

2 months ago
5/5

We had a lovely night with our relatives from the UK with excellent food and service

Review for Captains Dinner

2 months ago
5/5

Had a lovely evening & the food was fantastic

Review for Brilliant Dinner

2 months ago
5/5

Was such a nice dinner and the song was also perfect.

Review for Brilliant Dinner & Drinks

2 months ago
5/5

Service: Great views of the Harbour Bridge and Opera House. Good food and service.
Product: Good value for the money.

Review for Captains Dinner

2 months ago
5/5

Service: Great
Product: Excellent

Review for Sunset Dinner

2 months ago
5/5

Service: Perfect setting , great food and friendly staff
Product: Great night

Review for Captains Dinner

2 months ago
5/5

Service: We had a delicious meal, a good choice of vegetarian dishes. We paid extra for a window seat so we had a wonderful view throughout the meal. The staff were friendly and efficient and our waitress advised us to go out on deck between main and dessert course which was great for taking photos.
Product: An excellent vegetarian meal with a good choice of wine. A good way to end our stay in Sydney.

Review for Captains Dinner

2 months ago
5/5

Service: Starting from the greeting the customer service was fantastic. Food and wine selection was of an excellent quality. I’ll be coming back onboard and recommending to others.
Product: Great customer service

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Excellent food, wonderful cruise, awesome scenery
Product: Excellent food, wonderful cruise, awesome scenery

Review for Captains Dinner

2 months ago
5/5

Friendly staff, great band, great food, awesome atmosphere.

Review for Sunset Dinner

2 months ago
2/5

Service: Poor quality food in small portions, We purchased the extra drink package for all 4 of us which was a rip off as to get a drink it took 10min for drink to arrive after waiting 10min after waiter took the order, and the bar was right next to us, we could have got it ourselves quicker. It was like a go slow operation. Waiters were busy serving eveyone though and little time for drinks. After eating meal we were all still hungry as portion was so small., and not that tasty really, a bit bland. Wasnt as expected anyway. One good thing was the music was really good, lovelly duo great demale singer, cruise around hatbour was nice. All kitchen crew sitting on back stairs playing games on phones when meal was finished looked a bit unprofestional. Rated 2 stars out of 5.
Product: Overpriced for what you get. Poor quality food in small portions, We purchased the extra drink package for all 4 of us which was a rip off as to get a drink it took 10min for drink to arrive after waiting 10min after waiter took the order, and the bar was right next to us, we could have got it ourselves quicker. It was like a go slow operation. Waiters were busy serving eveyone though and little time for drinks. After eating meal we were all still hungry as portion was so small., and not that tasty really, a bit bland. Wasnt as expected anyway. One good thing was the music was really good, lovelly duo great demale singer, cruise around hatbour was nice. All kitchen crew sitting on back stairs playing games on phones when meal was finished looked a bit unprofestional. Rated 2 stars out of 5.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service and food on your cruise wasn't to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very disappointing to receive. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Brilliant Dinner & Drinks

2 months ago
4/5

Service: It was quite good, except that we were given the wrong menu and when I went to order my entree of the reduced menu, there was actually nothing there that I could eat comfortably. A choice of seafood or something with nuts. the rest was ok.
Product: The reduced menu that we were given finally had only 2 choices of seafood and something with nuts. Not really a choice for me.

Review for Brilliant Dinner

3 months ago
5/5

Amazing service by the lady assigned to our table. It was my mums birthday and they surprised us with some cute sparkles on her dessert and sung happy birthday. Food was delish & the view was amazing. Very happy overall. Will be defs booking again in the near future.

Review for Sunset Dinner

3 months ago
5/5

Excellent service. Comfortable. Great views.

Review for Captains Dinner

3 months ago
5/5

Service: Good service food and drinks good experience
Product: Excellent service and food

Review for Captains Dinner

3 months ago
5/5

Have attended the dinner cruise quite a few times and it’s always amazing. Professional staff, great food and a lovely atmosphere.
To top it off I misplaced a car key during the night and The staff found it for me and I had it next day. Very grateful!!

Review for Brilliant Dinner

3 months ago
5/5

Service: Lovely cruise with tasty food, great service.
Product: Very relaxing, good choice of beverages

Review for Sunset Dinner

3 months ago
4/5

Pick up was a bit late, so the beginning was rushed. However, he wait staff was exceptional.

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: Heat service good views great value
Product: Good food and wine excellent service great views

Review for Captains Dinner

3 months ago
4/5

Service: Everything is good except booked on Sydney 2000 cruise ship but on the night is not the same cruise ship turn up, a smaller one.
Product: Easy to purchase on internet, just a minute.

Review for Captains Dinner

3 months ago
5/5

Service: We had a wonderful time aboard the Capital Cook Sunset Dinner Cruise. The staff was attentive and the dinner was delicious. The views of the Opera House and the Sydney Bridge were breathtaking. We would do this again when we’re in Sydney next time.
Product: The wine, dinner, and cruise of Sydney Harbour was wonderful. It's a good value.

Review for Sunset Dinner

3 months ago
5/5

My family did the captains table cruise as we figured it would be a nice way to see Sydney and have a meal. I was little hesitant when booking as the cost was high and I wasn't sure if my girls aged between 4 and 12 would enjoy it. So glad I did though our waitress was amazing she made sure everybody at the table (including the kids) were happy. The pianist and singer were amazing and when the girls weren't eating the delicious food they were dancing up a storm. The waitress saw my happy birthday badge I picked up earlier that day and brought my desert out with sparklers while the singer and pianist sang happy birthday to me. The night was finished off on the top deck overlooking the amazing views. PERFECT.

Review for Captains Dinner

3 months ago
4/5

Service: Really great experience! Would do it again for sure! Only issue was that I felt there was a shortage of waiters attending tables
Product: Good but shortage of waiters

Review for Sunset Dinner

3 months ago
5/5

Service: Service was excellent. Staff were friendly and helpful.
The food and wine was perfect!!!
Product: Excellent!
Wines went perfectly with the meals.

Review for Gold Penfolds Dinner

3 months ago
5/5

The food was really nice great steak. Entertainment was very good.

Review for Captains Dinner

3 months ago
5/5

Service: Great food, friendly staff, altogether a perfect way to celebrate two birthdays
Product: As previously set out

Review for Gold Penfolds Dinner

3 months ago
4/5

The Captain Cook Dinner cruise was great! The staff were super friendly and helpful. The food was delicious! However, the music was not so great. It was a bit too boring. Otherwise it was good and I would definitely recommend to other people. Thanks for the experience 😊

Review for Captains Dinner

3 months ago
5/5

Have always found these cruises good value and totally enjoyable. This is now the fifth time we’ve used captain cook. This time it was with 2 children. The menu was great and the service fabulous. Will use again.

Review for Sunset Dinner

3 months ago
5/5

Service: We were given the wrong menu so we were not sure what we were going to eat. Food was generally good. Drinks were slow. The views of Sydney Opera House and Sydney Harbour Bridge were fantastic especially after dark.
Product: Wrong menu and the drinks were slow.

Review for Brilliant Dinner & Drinks

3 months ago
2/5

The service was good, but honestly, the food was a disappointment. Very bland, with little creative

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback, We can assure you that all our products are sourced and prepared fresh. Our aim is to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. We always encourage guests to talk to the cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Service: Great food and service also a great view excellent night
Product: As above

Review for Captains Dinner

3 months ago
5/5

A very pleasant night. Staff were friendly, performance was great, and beautiful views. Our steak was a bit overcooked. Otherwise perfect.

Review for Captains Dinner

3 months ago
5/5

Very enjoyable nigh on the harbour. The service was excellent, our waiter was very attentive.

Review for Captains Dinner

3 months ago
1/5

Service: We purchased CAPTIANS DINNER which says uarenteed window seats but because we booked 5 we did not have a window seat.
We purchased Premium Drinks but twice I had to go to bar to ask for drinks to be delivered. I ordered and gave my card to pay and asked for them. Thery asked me why I was doing this and I said becuase it is the only way I can get the drinks to my table.
Product: Food was to expecatation.
Seating was not

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager. Our window seating is an optional extra which gives our customers an opportunity to have unobstructed views out of our vessel. This option is available as an upgrade, not as a standard inclusions.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

3 months ago
2/5

Service: Crappy food
Product: Poor good and drinks

Review for Brilliant Dinner

3 months ago
2/5

La croisière était bien par contre j ai trouvé le menu très moyen, de piètre qualité pour le poisson que j avais choisi quant à l accompagnement il était quasiment absent

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We can assure you that all our products are sourced and prepared fresh. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

3 months ago
5/5

Service: Excellent customer service
Product: Customer service was excellent!

Review for Captains Dinner

3 months ago
4/5

Service: All went well. Great cruise. We obtained our booked table. Ship left on time. All was what we expected
Product: All was what we expected Good food and entertainment.

Review for Captains Dinner

3 months ago
5/5

The food, service, and cruise was very enjoyable. My family had a great time.

Review for Sunset Dinner

3 months ago
4/5

Pretty good and attentive table service

Review for Sunset Dinner

3 months ago
2/5

料理があまり美味しくなかった。。
スタッフの方々は感じがよくて素敵な対応でした。

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

3 months ago
5/5

Service: Booked it for our Anniversary. The ambiance was very classy, food was great too and staffs are very accomodating! The experience was amazing and definitely worth the cost.
Product: I totally love the food! From entree to main course and to desserts.

Review for Captains Dinner

3 months ago
5/5

The ship was so nice. The sights were great esp after the sun went down. Good food and wine and our server Charlie was excellent!

Review for Brilliant Dinner & Drinks

3 months ago
4/5

Service: Employees were friendly and very helpful. Food was very good. The cruise was too short. Called sunset cruise, but came back way before sunset. We felt rushed.
Product: Easy to reserve tickets

Review for Sunset Dinner

3 months ago
5/5

Service: Highly recommended, great meal and service.
Product: Hassell free transaction.

Review for Brilliant Dinner

3 months ago
5/5

Service: Lovely modern boat. Exceptional staff. Our waitress Rosie was excellent
Product: Wagyu entree was very average and should be ditched from the menu. The other dishes were excellent. Particularly the steak which was perfectly cooked and very tender.
Strangely coffee was not included in either the dinner or the premium drinks package - this is just silly given the price paid for this dinner.

Review for Captains Dinner

3 months ago
4/5

Windows could've been cleaned to ensure optimal experience and food is ok but not great. Overall, it was a nice experience amd enjoyed it. Would definitely recommend it for memorable moments.

Review for Sunset Dinner

3 months ago
5/5

Service: Wot can I say???
Such a fantastic way to celebrate an ol' blokes birthday...
Great food, wine and entertainment with such a friendly crew looking after you. And our lovely, talented song bird/ MC/adding that extra touch.
AND all on our famous harbour...
Could it get any better???
Well, try Christmas luncheon... Another incredible day; with the boat festively set up, the crew in Chrissie party mood, the atmosphere ready to celebrate, all the guests happily cheerful after wot, for many, had been a testing year.
Product: Always fantastic value for money

Review for Captains Dinner

3 months ago
5/5

We had a wonderful night and a very good dinner. We will do it again soon

Review for Captains Dinner

3 months ago
5/5

Fantastic views, we were extremely well looked after and the food/wine was very good. Perfect evening for a special birthday, highly recommend.

Review for Gold Penfolds Dinner

3 months ago
4/5

Service: Fast and efficient on board, less so when booking!
Product: Good food and choices

Review for Captains Dinner

3 months ago
1/5

Service: I was happy with the captain dinner at all l paid all money out the food was not nice at all
Product: I didn't like at all

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
4/5

Service: Great crew, great dive guides, great food, great day. Turtles, Groupers, fish and coral
Product: Great choices including fresh shrimp

Review for Captains Dinner

3 months ago
4/5

Nice food and friendly staff

Review for Starlight Dinner

3 months ago
5/5

Was a perfect night out. Couldn’t fault anything

Review for Captains Dinner

3 months ago
2/5

Service: While we had a great night there were some areas that should be improved to make it a sensational evening for the price we paid. It was the view of our party of 12 that the mains were exceptional but the entree was quiet small and desert was disappointing. The alcohol package was very limited with only one beer offered and not possible to pay the difference - more variety needs to be offered. The band/ vocalist failed to attract people to the dance floor and most went downstairs to dance - upstairs was deserted. The staff were very good and attentive and it should be noted that they did everything in their power to make it a great night.We have been attending these cruises for about 20 years and hope to continue but that will be up to the management to make it more attractive than this year.
Product: As above

Review for Captains Dinner

3 months ago
5/5

Great food great service

Review for Captains Dinner

4 months ago
5/5

Service: Quick boarding and seating. Table service was good.
Product: Value for money

Review for Sunset Dinner

4 months ago
2/5

I specifically chose this cruise because of their policy that supposedly accommodate specific dietary requirements. I followed up by email to check what they would provide for dessert as often it is something she doesn’t eat. After initially being told that fruit salad was the only option, I asked to speak to someone more senior. At this point they offered sorbet, which I said was fine. Although in my opinion still a poor effort given how many options are easily available.
When we actually went on they cruise, they gave her fruit salad!
This is just hopeless service considering we paid $200/head for our group. We could have paid much less to get the same lousy service.
Also, I couldn’t believe they charged me $3 for a cup of tea after paying $42 each for the drinks package.
On the plus side, the staff on the boat were very good as was the rest of the food and entertainment.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately.

Our aim is always to provide an extensive variety of options maintaining the highest standards of quality.

Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Every time we come to Sydney we do a Captain Cook dinner cruise.
As always, we weren't disappointed.
The service was wonderful from the moment we boarded. The drinks package was great value.
The dinner was absolutely delicious and presented beautifully.
Obviously the highlight is the harbour itself, stunning at sunset then watching the skyline light up.
We can't wait until our next visit to Sydney.
Product: Great value, easy to book online

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Service: After a delayed departure we were not expecting the best of experiences!! So we were surprised with the amazing service & friendly staff. We had a fantastic night & would highly recommend this cruise to anyone .
Product: Great choices & cooked perfectly

Review for Captains Dinner

4 months ago
5/5

enjoyable food typical large scale style but was a well operated cruise

Review for Sunset Dinner

4 months ago
5/5

Service: The 2 staff members that looked after us were fabulous.
Product: Very nice..

Review for Captains Dinner

4 months ago
5/5

Service: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
Customer service was easy and helpful.
Product: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
The initial feeling wasn't great as we lined up to board, although Im not sure how this could be improved.
Also we were on the 3rd floor with the only available bathrooms on the ground floor, and no lift, which was a problem for a couple of our older guests.

Review for Captains Dinner

4 months ago
5/5

Great evening - excellent service

Review for Captains Dinner

4 months ago
4/5

Service: The table service was excellent, and the food was delicious. It was a group Xmas party and the boys enjoyed the whole experience.
Product: Excellent meal

Review for Captains Dinner

4 months ago
2/5

Service: The atmosphere, music, location, and ship were all first class. The food was okay. But the table service was terrible. We paid $340 for our dinner, but couldn't get a glass of wine to our table while we ate our mains, entres, or desert. We had to keep asking. If the floor was full I'd understand, but the restaurant was nowhere near capacity. This was disappointing.
Product: The food was reasonable. The table service was pretty ****

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Ein must für einen Sydney Aufenthalt!
Das Gold Penfolds Dinner ist absolut empfehlenswert.
Sowohl das Menu als auch der Service sind hervorragend.
Sehr haben wir uns für das Wiedertreffen mit der Servicemitarbeiterin
Frau Bella gefreut, die wir vor 2 Jahren bereits kennengelernt hatten.
Product: gerne wieder

Review for Gold Penfolds Dinner

4 months ago
1/5

Service: The waitress didn't know what drink was included in my table. She said I would have to pay for the sparkling wine, which is incorrect. We would have had more champaine if she explained us correctly instead of having beer. Foods were not so special and the barramundi didn't smel very nice - not sure how it was cooked... I understand the smoky sky didn't help but if foods were nice we could have enjoyed the cruise better. This was my 2nd poor experience with Captain cook - had a seafood lunch cruse before that oysters were not served at all.
Product: As explained the waitress made a mistake and we didn't get what was included sufficiently.

Response from Captain Cook Cruises: Dear customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are very disappointed to read that this aspect of your cruise was not to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Service: professional service , patient staff - made very rowdy party of 16 feel at home
Product: great food

Review for Gold Penfolds Dinner

4 months ago
4/5

Service was really nice. Great views and a lovely way to see Sydney

Review for Sunset Dinner

4 months ago
5/5

Service: All round good service, food and music. Glad we got on at Circular Quay to give us a better chance to settle in.
Product: Seemed value for money for the package.

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Service: We will highly recommend it to others.
Product: Good value for the money

Review for Captains Dinner

4 months ago
5/5

Great service. A very nice restaurant setting on water. Highly recommend as a great tourist attraction.

Review for Sunset Dinner

4 months ago
4/5

Service: Went on the cruise for a belated birthday present for my father and we really enjoyed it. Booked the window seat and had a fantastic view at the front of the boat away from the main diners. The food was good quality and there was a really good choice.
There was plenty of time to eat and also to go outside and watch the sights
A really good value cruise and seeing the harbour after dark
Product: good quality of food and a good choice

Review for Brilliant Dinner

4 months ago
2/5

The service was really good nice staff however our food arrived and it was cold. Paid for a window seat but we were right at the top near the door cold with no atmosphere. Entertainment was average nothing like we had previously ie. four years ago.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options and quantity of food, maintaining the highest standards of quality. As you're aware, finding the right balance between customer's preference in genres of music can be difficult as each customer has tastes and preferences. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our entertainment and hospitality manager.

Thank you once again for your feedback

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
2/5

Get rid of the miserable so and so in your office where directions are advised near the wharfs at DH. If she cant be friendly when asking directions, she shouldn't be in that type of roll.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very disappointing to receive. Please be assured your feedback has been forwarded to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
4/5

Had my cousin from overseas, we enjoyed the cruise immensely, food was just right and drinks were a great choice. I would off like for the whole experience to be a bit longer than just the 11/2 half hour.

Review for Sunset Dinner

4 months ago
5/5

Service: Very enjoyable. Great ambiance.
Product: Great Dinner.

Review for Captains Dinner

4 months ago
5/5

Service: Fantastisk upplevelse, rekommenderar starkt till alla som tvekar.
Product: Utsikten, upplevelse och sällskapet är viktigt.

Review for Captains Dinner

4 months ago
4/5

Service: Friendly welcoming and attentive staff
Product: The food was excellent and superbly matched with the accompanying wines

Review for Gold Penfolds Dinner

4 months ago
2/5

Service: The food was good but really not enough for the price
Product: again the food was really not enough for the price
paid for 6 persons aud 1.314.00 +aud 16,00 fee from my debet card
you got your money straight away?

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options and quantity of food, maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Great Staff members and excellent food!
Product: The dinner cruise had a lovely atmosphere and the food and view were amazing

Review for Sunset Dinner

4 months ago
1/5

Service: Service is at very minimal. The server appears not too happy working or serving our table.
Product: The quality and taste of food were below average.

Response from Captain Cook Cruises: Dear customer,

Thank you kindly for your review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of customer Service
Captain Cook Cruise

Review for Captains Dinner

4 months ago
4/5

Service: Customer service was fantastic and we enjoyed the food onboard Sydney 2000.
Product: Girl in ticket office gave service with a smile

Review for Captains Dinner

4 months ago
2/5

Food not good.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review. Our aim is always to provide an extensive variety of options maintaining the highest of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured you concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

4 months ago
5/5

Service: We had our Christmas party on board and the food & service was excellent. Everyone had a great time.
Product: Excellent food and service. Staff were friendly and helpful

Review for Captains Dinner

4 months ago
5/5

Service: Service was outstanding.
Product: Good value for money experience.

Review for Captains Dinner

4 months ago
2/5

Service: service was very good
Product: food not great,seating on hard chairs

Response from Captain Cook Cruises: Dear customer,

Thank you for review of your Captain Cook Cruises experience. Our chairs are standard for all contemporary restaurants. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concern have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner & Drinks

4 months ago
5/5

Service: Excellent service
Product: Well worth it

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: The staff was friendly, service was great,the meal was very nice.The cruise of the harbour at night was spectacular
Product: Good value for the price,very relaxing scenic tour of the harbour with live music and great food.

Review for Captains Dinner

5 months ago
4/5

Service: I really enjoyed the Captain Cook Dinner Cruise's night very much. Unfortunately, the night view was not as beautiful as I expected. But the atmosphere of the cruise was nice with good wine, dinner and songs. Thank you for a dreamy night.
Product: Appropriate price

Review for Brilliant Dinner

5 months ago
2/5

Service: The food and wine were great for a degustation. The staff was excellent too. The only thing that I didn’t particularly agree with it was the environment. We paid for a gold pass and we were all dressed up elegant as we were expecting a more “high class” experience. Instead we were in the same room as people that didn’t buy the gold pass, they were wearing jeans and tracksuits, it was very noisy and not at all romantic. Would’ve been better if there were separate rooms for gold pass and the rest. As we were celebrating our anniversary we were after a more romantic and relaxing atmosphere.
Product: We were expecting a more high class environment, but instead we were sharing the room with a lot of tourist that were very loud and not dressed up at all. Should have to seperate rooms for Gold and the rest!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are delighted to read that the food and service was great! Our Gold Dinner Cruise inclusions are available on our website and reservation staff are always available to assist in anyway possible. We are sorry for not meeting your expectations in regards to the seating. Your comments have been forwarded to our Hospitably Manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

5 months ago
4/5

Service: I loved the cleanliness of the ship, I loved the food. It was all I expected but the only problem was the noisy passengers around us made it very difficult to have a conversation with our friends. Guess you can not so anything about that and that is the way of the world. No one cares about the comfort of others so long as they are having a good time.
Product: Already have

Review for Starlight Dinner

5 months ago
5/5

Overall experience was fantastic

Review for Captains Dinner

5 months ago
4/5

Service: Hilfsbereites freundliches Personal
Gute Organisation
Product: Gutes Personal, Essen in Ordnung, gute Organisation

Review for Sunset Dinner

5 months ago
5/5

The evening was a great experience from boarding the vessel right through to disembarking after the cruise. The food was fantastic and the service from all of the staff was excellent. It made our final night in Sydney exceptional.

Review for Captains Dinner

5 months ago
5/5

Service: Good customer service.
Product: We had a great time. The dinner and entertainment were excellent!! And the views can’t be seen any other way. We highly recommend Captains Dinner Cruise. Best way to see the iconic sights in Sydney!!!

Review for Captains Dinner

5 months ago
4/5

Excellent food and service. Interesting cruise

Review for Captains Dinner

5 months ago
5/5

Service: Booked the Brilliant Dinner cruise to celebrate our 10 year wedding anniversary. The service from the waitress Bella was nothing short of outstanding. It was the perfect night and would highly recommend this cruise.
Product: Fantastic!

Review for Brilliant Dinner & Drinks

5 months ago
5/5

Service: Service and food were excellent. A real fun time!
Product: Reasonable price for this fun experience!

Review for Sunset Dinner

5 months ago
4/5

Service: I would highly recommend this cruise. Staff were very friendly, ship was fantastic. The only thing is the food portions were very small so if you're going to go on this cruise make sure you have something to eat before hand
Product: For ghe amazing view it was wrth every dollar

Review for Brilliant Dinner

5 months ago
4/5

Service: The experience was amazing. The service was great and the food was delicious. The portion sizes, however are what you would expect. The live music and singer were amazing and we would definitely go again! Perfect way to spend an evening. :)
Product: Amazing food. Small portions, but amazing in taste!

Review for Captains Dinner

5 months ago
5/5

Service: Food, entertainment and service was outstanding from start to finish.
Plan to do this again
Product: Not a cheap night out, but value for money

Review for Gold Penfolds Dinner

5 months ago
2/5

The ambiance inside, the route, the musicians were good. The service crews were also great. However the taste of the food was ordinary. Though the menu sounded great, in actual, there was nohting special about the taste

Response from Captain Cook Cruises: Dear customer,

Thank you very much for your review. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner

5 months ago
4/5

Service: Friendly service, nice live music and enjoyed the dinner. The food quality could be improved more though.
Product: Food menu could be more improved - I don't think food themselves don't worth for the money. The quality need to be improved.

However, the service staff was very friendly and helpful. We also enjoyed the live music.

Response from Captain Cook Cruises: Dear customer,

Thank you for your kind review. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We can assure you that all our products are source and prepared fresh. Please be assured your concerns have been forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner & Drinks

5 months ago
2/5

Service: la comida regular
Product: aburrido

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your cruise experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Regardless, we will be forwarding this feedback to our catering manager.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Platinum Penfolds Grange Dinner

5 months ago
5/5

The food was amazing, and the staff were friendly and kept the wine coming as we had pre-booked a standard beverage package. Highly recommended!

Review for Captains Dinner

5 months ago
5/5

Service: We were very pleased with the service, the food and especially the view on our dinner cruise.
Product: Very good value for the money.

Review for Captains Dinner

5 months ago
2/5

Service: The food wasn't so good and fresh for the price was charged.service too, because my glass was empty and they come to fill just when requested .
Product: The food wasn't so good and fresh for the price was charged.service too

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your cruise experience. We are truly sorry that the food wasn't to your expectations. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We can assure you that all our products are sourced and prepared fresh. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner & Drinks

5 months ago
4/5

Service: The booking procees was clunky.
Product: Only 1 included drink is very dissapointing.

Review for Brilliant Dinner

5 months ago
5/5

Excellent evening and great meal and service, thank you

Review for Brilliant Dinner

5 months ago
5/5

Service: Beautiful food and so many choices. Awsome views such a good night
Product: Good value. Easy process, no hassles.

Review for Captains Dinner

5 months ago
4/5

Service: Very good for couples, friends, & family. Relaxing and beautiful scenes. Dinner is better than what I expected. Professional & courteous staff.
Product: Easy process & what I expected.

Review for Starlight Dinner

5 months ago
5/5

Service: Everything from booking , to boarding and an excellent meal made it a great night . Staff were very professional and pleasant
Product: Champagne on arrival , wonderful meal and the whole experience went like clockwork. 👏👍 staff were very pleasant and organised

Review for Captains Dinner

5 months ago
4/5

Service: Great venue. Clean, classy, great service & wines.
Product: The appetizers were.cold and heavy. Scallops were good. Salad was good & steak was great. Cooked to perfection & tasty.Desert was good as well. Sparklers for our anniversary was a nice touch.

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: The experience was good and the food was great
Product: The cruise was as expected and the food was good

Review for Captains Dinner

6 months ago
5/5

Service: We did the Penfolds Dinner Cruise of Sydney Harbor. Would highly recommend! Boarded early for sparkling wine and appetizers on the top deck a Circle Quay. Beautiful views of the Opera House. Went downstairs to our table with a window view. Awesome. Large table for two with dedicated wait staff. The staff were exceptional. The food and wine pairings were absolutely delicious. There was also a small dance floor with pianist and vocalist so we took advantage and danced a bit. Lastly, they recognized our anniversary with a sparkling wine and sparkler. It was a fabulous night and a very good value for the money.
Product: Great value for excellent meal and well paired wines.

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: Boarding was swift.
Directions were guided well by pleasant staff.
Waitress was wonderful.
Meals were delicious.
Plates were cleared away quickly.
Plenty of photo opportunities.
Photo guy for memories was great too
Product: Booking on line was easy and informative

Review for Sunset Dinner

6 months ago
4/5

Service: Meal and service were fine. Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.
Product: Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
2/5

Service: Not as good as before.. The food was rushed out, one course after the other. The live entertainment was minimal, sang for only about 15mins the whole ride. The food was not nice, compared to previous menus this new menu was not very good or filling. Overall, not that good
Product: As above, not a very good experience

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food on your cruise wasn't to your standards. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We continually monitor all aspects of the production chain including receipts, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Brilliant Dinner & Drinks

6 months ago
4/5

Service: well organized decent food and wine
Product: good experience well trained and courteous staff services

Review for Sunset Dinner

6 months ago
5/5

The staff were very attentive and the food was excellent.

Review for Captains Dinner

6 months ago
5/5

A wonderful indulgent experience with matching service & entertainment. The setting was perfect, welcome drinks and canapes under the stars - an outstanding start. The boat was very well presented. Sparkling clean windows with beautiful uninterrupted Harbor views. The dining area & staff immaculately, the dinner was simply delicious with each course timed to perfection.

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: very good service for the sunset cruise. unlimited drinks was nice. you can see many of sydney main attractions. very reccomended for a tourist as well as a local.
Product: very good and attentive staff.

Review for Sunset Dinner

6 months ago
4/5

We had a nice experience as using your service during our visit in Sydney. The staff was very nice and foods are just perfect for us.

Review for Sunset Dinner

6 months ago
5/5

Very nice experience and Kelly was very helpful!

Review for Brilliant Dinner

6 months ago
5/5

Service: I would definitely recommend them.
Food was good. Wine was good. Service was excellent.
And to make it even better the music was not loud and not raucous!

And of course not forgetting the view that was provided.
Product: I just did that. Not sure what else you want me to say.
I said it all above

Review for Sunset Dinner

6 months ago
5/5

Service: The crew were friendly and very helpful, the food was fantastic. Overall a wonderful experience.
Product: Choices were great and the food was wonderful

Review for Captains Dinner

6 months ago
5/5

Service: Amazing everything!
Product: Amazing experience and food

Review for Sunset Dinner

6 months ago
5/5

Service: very easy to book online, and excellent and responsive customer care, which is the most important thing to me.
Product: Great experience all around! Loved the food and the views.

Review for Sunset Dinner

6 months ago
5/5

Excellent~

Review for Captains Dinner

6 months ago
2/5

Below average - we had paid for window seats but were first shown to an inside table. The lettuce in the salad was old and floppy and they couldn't even add icecream to the desert when asked as a special request - Overall the experience did not match the cost

Review for Captains Dinner

6 months ago
5/5

Our group had a wonderful time. Thank you

Review for Gold Penfolds Dinner

6 months ago
5/5

Could have been a little longer, or maybe time just seemed to fly by because I had a good time ¯\_(ツ)_/¯

Review for Sunset Dinner

6 months ago
5/5

Service: good food, good service. Really enjoyable cruise
Product: I cant remember the purchase experience

Review for Sunset Dinner

6 months ago
4/5

Service: We really enjoyed our evening cruise &dinner. The staff were excellent, welcome very friendly & organised.
Product: Very helpful staff member.

Review for Captains Dinner

6 months ago
4/5

Was a great experience, they did get my seat wrong and was allocated a non window seat , after showing the booking again , the seats were changed ..
other than this little mishap, was a great your

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We sincerely apologies for the inconvenience caused by this error. As you know we do strive to deliver world best practice customer service from booking all the way through to the product. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, itinerary, drinks and service as they will be able to solve the problem immediately. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind regards,

Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
4/5

Service: service was prompt and efficient could of had more food on the plate for the price
window seating fee a bit excessive otherwise a very pleasant evening
Product: i have already rated the Captains dinner

Review for Captains Dinner

7 months ago
4/5

Service: A relaxing cruise with genuine staff and intent to make the event unforgettable. A great way to show Sydney Harbour off to your international guests.
Product: Food tasty but portions are small

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We believe our portion sizes to be equal to all contemporary dining establishment in Sydney. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

7 months ago
5/5

Service: Amazing experience with great staff (thank you Ivan). Food was amazing and it was a memorable cruise seeing the highlights of Sydney at night. Thank you to all the staff who made my marriage proposal one to remember, greatly appreciated!
Product: Six course menu with a window table for dining made our experience perfect!

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: very good service
Product: staff very good and helpful

Review for Sunset Dinner

7 months ago
4/5

Service: The whole experience was well above average. Food and table service was great and setting was excellent.
Product: We enjoyed the whole experience.

Review for Captains Dinner

7 months ago
4/5

Service: Friendly, professional staff who went out of their way to meet requests.
Really nice food, especially for a “mass” dinner service.
The sunset dinner cruise is such a great idea for giving visitors an experience of the harbour in both daylight & evening when all the lights come on. We have taken a number of people on this cruise & they were all very impressed.
Product: I’ve already done that in previous question

Review for Sunset Dinner

7 months ago
1/5

個人で参加しました。サーキュラーキーから乗船して、ダーリングハーバーのお客様が乗船するより前に我々のテーブルは前菜が終わったいましたが、メインの料理はなかなかサーブされず、後から来たお客さんの前菜、メインが来た後に、こちらから指摘して初めて料理が来た。指摘したときも男性の給仕さんは我慢しろという高圧的な態度でした。
スタートが30分違うので、体感的には1時間待たされた感じで、非常につまらない食事となりました

Response from Captain Cook Cruises: お客様各位、

キャプテンクッククルーズの体験をレビューしていただきありがとうございます。

私たちのクルーズは、コース間の最適なタイミングを提供するように最適化されており、お客様が食べ物に遮られない雰囲気と景色を楽しむことができるようにしています。コースのタイミングは、お客様がシドニーハーバーの素晴らしい景色を鑑賞するのに十分な時間を残しながら、食事を楽しむのに十分な時間を提供するように設計されています。

お客様のクルーズのサービスがお客様の基準を満たしていないことを読んで失望しています。献身的で効率的なサービスをお客様に提供するためにスタッフが訓練されていることを保証できます。特に食べ物、飲み物、サービスに関して懸念がある場合は、すぐに問題を解決できるため、船内のクルーズディレクターと話すことをお勧めします。お客様の懸念はケータリングおよびホスピタリティマネージャーに転送されますのでご安心ください。

ご意見ありがとうございます。

敬具、

カスタマーサービス部長
キャプテンクッククルーズ

Dear customer,


Thank you for your review of your Captain Cook Cruises experience.


Our cruise is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. The timing of our courses is designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour.


We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Great crew, good service, good food and entertainment
Product: good food with fresh ingredients

Review for Starlight Dinner

7 months ago
5/5

Service: The whole experience was excellent. The wait people do a great job and the food was beautiful.
Product: Great experience. Food and service was great.

Review for Captains Dinner

7 months ago
5/5

Sehr netter und aufmerksamer Service bei einer Tour vor herausragender Kulisse

Review for Captains Dinner

7 months ago
5/5

Service: Captain cook cruises were absolutely brilliant. On calling to book a reunion for a group and they gave me the information so each attendee could make their own bookings and payments. Nothing was too difficult and everything was catered for. The 3 course meal was exceptional as was the house selection of drinks. The Ship's staff was very polite and professional in their approach to their work. done.
Product: great value for money. great food and great selection of house drinks

Review for Brilliant Dinner & Drinks

7 months ago
4/5

I would say 4.5 Stars
The Premium Beverage Package we purchased was slightly deceiving as it did not state Premium Wine Package(which is really what it is) and because it stated Beverage we thought the bar would be included. any liquor drinks were not included. and so it was not any savings over purchasing the Premium package. The food and service were EXCELLENT!

Review for Captains Dinner

7 months ago
5/5

Service: The food and cruise were fantastic. I loved the chance to head to the roof later in the evening.
Product: Good, but it was rather expensive. The music was odd. The 2 live musicians were good enough, however were often playing with very average backing tracks. I believe it would've been much more appropriate to the atmosphere to have them playing duo songs with just the piano and vocalist.

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Service: Excellent food and wine. Exceptional service. A class views.
Product: Amazing food and wine! Smooth cruising.

Review for Gold Penfolds Dinner

7 months ago
2/5

Was definitely not worth the money!!!!!! Entree consisted if 2 prawns and a lettuce leaf. Very underwhelming. Also the music was very old, not suitable for a younger crowd. We had a 21st birthday snd found the atmosphere boring and dull. Would not reccomemd

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food and the entertainment on your cruise wasn’t to your standards. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

This about the 7th time we've done this dinner cruise. The food and wine were great but it felt very rushed. My own fault though, as I have done it so many times I didn't realise that it finished earlier during non-daylight savings time. I'll be sure to book during daylight savings for future dinners so we have time to enjoy the top deck.

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Great service,
Product: Food average, except sweets.
Wine & drinks were over priced.

Review for Starlight Dinner

7 months ago
5/5

Captain cook cruise was amazing, from the booking process right through until we stepped off the boat! Highly recommended!

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Highly recommend, an unforgettable experience. Excellent service, great food, free flowing drinks. 10/10.

Review for Sunset Dinner

7 months ago
4/5

Service: The staff were wonderful and friendly, service excellent. Food lovely but disappointed with the vegetable portion - steak perfect. Disappointed with dessert. Overall, wonderful.
Product: Well presented, perfect steak but disappointing vegetable serve. Dessert well presented but not eye catching or indulgent end to a meal. It was disappointing but satisfactory.

Review for Captains Dinner

7 months ago
5/5

Service: Great way to see Sydney city lights from the harbour, relaxing with drink a over dinner
Product: Exceeded my expectations. Great dining experience

Review for Brilliant Dinner & Drinks

7 months ago
5/5

Service: It is a wonderful cruise...fantastic views and photo ops. Food was very nice. Thought coffee should have been included in price....seemed a bit odd to pay for it !
Product: I think the coffee at end of meal was a bit of a let down...having to purchase it.

Review for Captains Dinner

7 months ago
5/5

Fabulous service, great meal, a really special evening

Review for Captains Dinner

7 months ago
5/5

Excellent experience!

Review for Sunset Dinner

7 months ago
4/5

Service: Excellent service that contributed greatly to a very pleasant dining experience. Would definately recommend.
Product: Excellent meals in each ciurse & good quality drinks choices.

Review for Brilliant Dinner & Drinks

7 months ago
4/5

Tutto. Bella esperienza

Review for Captains Dinner

8 months ago
4/5

The food was excellent but the sever seemed busy keeping up with food delivery for numerous tables that she never came to check up on us after our meal was served. Had difficulty flagging her down for just a water refill. She was friendly, just seemed a little overworked.

Also, I realize the windows get sprayed from the saltwater but they looked like they haven’t been washed in a long time, making it difficult to enjoy the view.

Review for Starlight Dinner

8 months ago
2/5

Service: We are gold members of Captain Cook and have done the Dinner Cruise numerous times. This time we were thoroughly disappointed with our experience.
Firstly, we paid extra a window seat and extra for standard bar drinks. Also at time of booking, my wifes food allergies were mentioned.
To our surprise, basic spirit drinks were not included in this package which previously they had. Even coffee and tea was not covered, which should be complimentary anyway considering the cost of the tickets.
Secondly, after being seated we studied the menu and selected our meals. When it came to ordering, my wife wanted to order the Salmon dishes for entree and main,however, the waitress looked perplex,and said there was no Salmon on the menu. After investigating with the kitchen staff it was discovered old menus were put out,not really good enough excuse from a professional organization.
Thirdly,when my wife's main meal came out it had potatoes on it which was one of her allergies again not good enough in this day and age.

We will now be very reluctant to do this dinner cruise again or recommend it to our family and friends.

Regards
Colin and Cheryl Badrock
Product: As stated above,we were very disappointed with the whole experience

Response from Captain Cook Cruises: Dear Customer,


Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We apologise that there was a communication error on your cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries.Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our beverage package menus are also listed to enable customers to know what they are receiving for each of a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Nice food, great views

Review for Captains Dinner

8 months ago
2/5

The crew was not very attitude friendly that makes me feel he was rushing to do everything. It’s could be just his filipino service way.
The quality of food was average, small portion.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We can assure you that all our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruise

Review for Captains Dinner

8 months ago
2/5

We were misled to believe drinks were included with our dinner. Without such, it was utterly not worth the cost we paid. The food was not great and the views were not as nice as we had hoped. Overall we were fairly disappointed with the service.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We are disappointed that you were misled to believe drinks were included.Thank you once again for your feedback.Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Starlight Dinner

8 months ago
4/5

Service: We thought the evening ran very smoothly and efficiently. The staff were welcoming and friendly, but we did have to wait a while in the cold to board the cruise boat.
Product: The choice for each course was limited to one out of three, but the one choice we were able to make fortunately pleased us very much indeed. The food and presentation were excellent.

Review for Captains Dinner

8 months ago
2/5

Service: service was great the food was cold entertainment poor
Product: service was great food was cold entainment was poor

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are pleased to hear you were satisfied with the service on our Captains Dinner Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. However, we are we disappointed to read the food and entertainment weren’t up to your standard. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. With regards to food we continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise you felt this was not the case on this occasion. Please be assured we have forwarded your comments onto our entertainment and catering managers.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: Good service but only entree not good
Product: Maybe more better 3 course meal but service was excellent

Review for Sunset Dinner

8 months ago
5/5

The crew members were very cheerful. The view from the top deck was nice. All the plates were also wonderful.

Review for Gold Penfolds Dinner

8 months ago
5/5

Service: The service was great. The food was excellent and the band was great. If I had to say anything at all, perhaps half an hour more of dancing would have been good.
My name is Georgie, you have spelt my name incorrectly.
Product: The food was great, happy with the service and entertainment.

Review for Captains Dinner

8 months ago
5/5

Service: Lovely view from the upper floor of the cruise ship. Food and wine very good. Service excellent with dancing and the most gorgeous views of Sydney Harbour at night seen through large glass windows. A must for visitors. Very elegant ambience.
Product: I paid $277 for two with a guaranteed window seat excluding wine. I believe good value with a great backdrop of the harbour.

Review for Captains Dinner

8 months ago
4/5

Highly recommended experience!

Review for Gold Penfolds Dinner

8 months ago
5/5

Service: We appreciated the smooth boarding and seating process and great attention to our requests
Product: Meal was fantastic and served at a good pace

Review for Brilliant Dinner & Drinks

8 months ago
5/5

Service: I would recommend the cruise. Service was great.
Product: Wonderful time. Service was great

Review for Sunset Dinner

8 months ago
5/5

Great service, dinner was great and our server was fantastic

Review for Brilliant Dinner & Drinks

8 months ago
2/5

Service: While the MV Cadman was a nice vessel, the fact the lower deck was empty meant staff were lingering about down there on their phones and not appearing very helpful. Our waiter was not very good, service rushed and food not in line with what we would consider a Gold experience. Capatin Cook should reassess this cruise product to ensure it is value for money.
Product: As mentioned previously, our group did not feel the food matched the price tag.

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you were not completely satisfied with your experience on our Gold Penfolds Dinner. We are disappointed to read that the service on your cruise wasn’t to your standards. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

8 months ago
4/5

Service: Dinner was perfect. The only thing was the wine. Wasn’t the best one, no one told us which winery/ grape it was and different tables had different glasses and even bottles on it so I wasn’t sure if we got the best we could from the drinks package
Product: Dinner was perfect. The only thing was the wine. Wasn’t the best one, no one told us which winery/ grape it was and different tables had different glasses and even bottles on it so I wasn’t sure if we got the best we could from the drinks package

Review for Brilliant Dinner & Drinks

8 months ago
5/5

Service: great meal, friendly professional service, a good way to see Sydney Harbour by night.
Product: perfect matches of wine with each course

Review for Gold Penfolds Dinner

8 months ago
5/5

They were really lovely. Great service and a great night out as a team. We really appreciate the experience and will remember it forever!

Review for Captains Dinner

8 months ago
5/5

Overall it was a great experience. Done like clock work. Great views, great weather and good food.

Review for Sunset Dinner

8 months ago
5/5

This is the second time we've done a Captain Cook dinner cruise and was perfect as usual. The staff and entertainment were fantastic.

Review for Brilliant Dinner & Drinks

8 months ago
5/5

Great experience. The staff where very friendly and very welcoming when we boarded.

Review for Captains Dinner

9 months ago
5/5

The service was exceptional. The food was good and the view amazing. Will definitely do this again. Perfect for interstate and overseas visitors.

Review for Captains Dinner

9 months ago
5/5

Fantastic service and excellent food. Loved the sites from onboard the boat.

Review for Starlight Dinner

9 months ago
5/5

Service: My daughter and I would recommend the Captain Cook cruise without hesitation. Every aspect of the experience was truly amazing.
Product: Purchase price was very good for what we experienced

Review for Captains Dinner

9 months ago
4/5

Service: Entree and main good was good, dessert average. No entertainment on board. Boat arrived back earlier than time stated. Tyrells wine nowhere in sight although advertised. Asked for second bread roll and my meal was almost finished before we got it.
Product: No Tyrells wine as adveryised, no entertainment, boat arrived back earlier than schedule. Dessert was ordinary.

Review for Sunset Dinner

9 months ago
4/5

great value for money, very pleasant staff, beautiful boat


The website needs to be clearer on pick ups from either Darling harbour or Circular Quay - I had to visit the office as it was not clear when I made the booking

Review for Brilliant Dinner & Drinks

9 months ago
5/5

Service: We were given excellent service from the time of boarding and departing would do it again.
Product: reasonable for the food and wine

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: The staff were fantastic and looked after our every need.
Product: Great value and quality food.

Review for Brilliant Dinner & Drinks

9 months ago
4/5

Service: Provided appropriate support to our group of blind or vision impaired people.
Product: Food was of a good standard.

Review for Starlight Dinner

9 months ago
4/5

The food quality and Service on the cruise is good. But there not much view to see, since the harboure is too dark. Need more lights

Review for Captains Dinner

9 months ago
5/5

The staff were very friendly, helpful and quite humorous. The music was also very good with the singer taking requests and involving guests as much as she could. We thoroughly enjoyed our evening.

Review for Brilliant Dinner & Drinks

9 months ago
2/5

Service: When we first got on the boat the food started coming never had a chance to drink our champagne and we had new glasses of wine then another entree another wine it was ridiculous. We had no time to try the wines so we were backed up on wine forgetting what they were. But our beautiful waitress saw we were struggling and she held back our main and dessert.
We felt it should have been more planned out and more time like till at least 10pm.
Very rushed Sad !!!!! As we were really looking forward to it.

Alan Joanne Benson 60th birthday gift ????
Product: Rushed 6 course over 2 hrs ridiculous.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food so we are disappointed to hear you did not find this to be the case. The timing of our courses are also designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

9 months ago
5/5

Service was great, food was great, seemless experience that lived up to all our expectations.

Review for Sunset Dinner

9 months ago
4/5

Service: Good service at harbour desk.
Product: Great views from window table. Good service, Food was ok, nothing fancy, but good, drinks included.

Review for Sunset Dinner

9 months ago
5/5

Service: Was good as
Product: Was good! The entree wasn’t fantastic though... something a bit more exciting would have been good! We ain’t all rabbits haha!! Other than that it was real nice.

Review for Sunset Dinner

9 months ago
2/5

The table service was great from Circular Quay to Darling Harbour then the service went downhill. Try to get drinks and our main meal after receiving our entree almost as soon as the cruize began then 1 hour at leat to the main meal. Then when it come we had no mushroom sauce on our beef? Had to chase waiter again

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Everything was lovely - the setting, the view, the meal, the service and especially the live entertainment.

Review for Captains Dinner

9 months ago
4/5

Joeyie our waiter for the night was delightful. He made the entire experience unforgettable.

Review for Gold Penfolds Dinner

9 months ago
4/5

Table service was poor but travelling with a disabled person the other staff was really helpful

Review for Captains Dinner

9 months ago
5/5

Service: Good, attentive service, without being intrusive.
Product: Excellent wines, and very good food.

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: Always tending to our needs, constantly refilling our drinks, excellent service, excellent food, an absolutely fantastic experience for both my mum and myself. There is nothing I can fault from our cruise experience.
Product: An excellent dining experience, great views, beautiful tasty food, very relaxing and the staff were friendly and provided excellent service. I highly recommend doing this for everyone visiting Sydney for a truly memorable experience.

Review for Sunset Dinner

9 months ago
5/5

Service: Excellent, friendly and product knowledgable
Product: Excellent service and a wonderful experience.

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: The staff all friendly and extremely professional.....great . Service flowed in a timely manner no panic at all. Staff very polite and willing to assist .
Product: Good evening for that special person in your life

Review for Sunset Dinner

10 months ago
5/5

Service: Food lovely, service excellent
Product: Wines matched food well and service good.

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: This is my 4th year in a row had the vivid sun set dinner cruise. Three course meal is the same every year. First two years we had salmon for entree but now only had salad ! Disappointed that coffee and tea still not be provided after dessert which feel like something missing. Overall still a very pleasant journal and the waitress served us is very polite.
Product: Keep the standard but can change the menu a bit every year or every two years

Review for Sunset Dinner

10 months ago
5/5

Service: The Vivid Penfolds Gold cruise was amazing - worth paying the extra for window seat and premium wine package!!
Product: Worthwhile paying extra to get the premium wine package to match the food courses.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: the service was really good. food was excellent.
Product: great value and great food. staff were very friendly and helpful. it was our 2nd trip on the captains dinner cruise

Review for Captains Dinner

10 months ago
5/5

Service: The evening was truly wonderful. The staff were pleasant and extremely helpful.
Even though it was raining most of the night being able to view the Vivid lights in comfort and enjoying a beautiful meal with friends and family was an experience I would love to do again next year on the Captain Cook Cruises.
Product: Great value for money and well presented.

Review for Captains Dinner

10 months ago
5/5

Service: Pleasant staff, great service, easy to be seated, food was good for such a fast delivery.
Product: We were catching up with Sydney friends and it presented a good space, not too noisy and easy to hear and speak.

Review for Sunset Dinner

10 months ago
2/5

Service: Very bad service
Product: The waiter/waitress do not know how to support.

Response from Captain Cook Cruises: Dear Trang,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.
Thank you once again for your feedback. Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Very professionally organized with only the best quality of everything
Product: Could not ask for anything better

Review for Sunset Dinner

10 months ago
1/5

Service: Boarding instructions to board were misleading on email.
Food was cold & NOT enjoyable.
Had to continually ask for drinks that took too long to be delivered to the table.
Not good value for money.
Staff were polite but NOT available.
Product: Dissatisfied by food temperature & quality.
Service almost non existent.
NOT good value for money.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We apologize that you were not satisfied with your experience and were confusion with boarding. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiry’s customers may have. In terms of food, we continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We are disappointed to hear this was not the case for you. We also believe our pricing to be equal to any contemporary dining establishment in Sydney.We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Loved the experience- well worth the price

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: The staff welcomed us on board and saw us to our table. Our waitress was charming and helpful throughout the night. She made several good suggestions about how we could make the most of our cruise.
Product: Our party came up to Sydney for 2 nights to see Vivid. We usually start off with the CCC Sunset Dinner. The food was very good, although portion size was a little small. The range of wines and drinks was excellent.

Review for Sunset Dinner

10 months ago
5/5

Service: Excellent service, quick and efficiant
Product: A great "quick cruise" with excellent service and an adequate preset menu

Review for Sunset Dinner

10 months ago
5/5

Our server was Vivienne was so welcoming and courteous.
Great service ( i was in hospitality for 30+ yrs). Exceptional attention.

Review for Sunset Dinner

10 months ago
5/5

Service: Very attentive and helpful service
Product: Went on the cruise as a way to enjoy Viva without the crowds. Meal was very good, wines acceptable and the service excellent. Just need to organize the Darling Harbour pick up better. Was not clear which queue to be in and staff did not sort it out until you got to the head of one of the queues.

Review for Captains Dinner

10 months ago
5/5

Service: ............
Product: ......,.....................

Review for Captains Dinner

10 months ago
4/5

Service: The service was quick and pleasant.
Product: The purchase was a little expensive but we enjoyed the evening.

Review for Captains Dinner

10 months ago
4/5

Service: It was a great night but it was raining and had to wait to board the cruise in the rain
Product: The food was very good but felt the meal came out very quickly between courses and for the price we paid I felt the coffee at the end of the meal should be included as well as a bottle of wine

Review for Captains Dinner

10 months ago
5/5

Service: The cruise was amazing, the staff were friendly and the food was delicious and we were able to view the lights of Vivid away from all the crowds which was great
Product: Beautiful food and the service was great

Review for Captains Dinner

10 months ago
5/5

Service: The service was fantastic, quick and efficient at all times
Product: Great sunset cruise even though there was no sunset on the day but great seeing the Vivid lights being turned on.

Review for Sunset Dinner

10 months ago
4/5

Service: Yes I would
Product: Enjoyed it very much, thanks

Review for Captains Dinner

10 months ago
5/5

Service excellent food excellent. Wine excellent

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Abosolutely perfect the Penfolds Degustation dinner was perfect delicious food excellent wine pairing 👌🏾
Product: Perfect in every way excellent attention to detail

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Excellent evening with great food, wine & view. Service was amazing
Product: excellent food & wine & tour package

Review for Gold Penfolds Dinner

10 months ago
4/5

Great service overall

Review for Captains Dinner

10 months ago
4/5

Service: Lovely trip with easy access to the ship. Bobbing on the harbor for the lights was epic with plenty of time for enjoyment. Dinner was good however the carrots and beans on the chicken dish were inadequately cooked. Overall very enjoyable.
Product: Carrots and beans on the chicken dish inadequately cooked. Enjoyable overall.

Review for Captains Dinner

10 months ago
5/5

Service: This Dinner Cruise provided a wonderful means of taking in the Sydney Opera house at night during the Vivid Presentation. The picturesqe landscape seen from the top deck as the sun was setting is something I will never forget. The service was great and the food presentation & flavors were great. The opportunity to view the Sydney Opera house from the water was worth the cost alone. The exceptional service, food, and drinks were just a bonus. I am pleased to have booked this excursion. I would recommend it to others without hesitation. Thank you Captain Cook Cruises.
Product: The views of the Sydney Opera house at night were well worth the money spent. The Dinner, service, and cruise were all a bonus.

Review for Sunset Dinner

10 months ago
5/5

Food was great , service was terrific

Review for Sunset Dinner

10 months ago
5/5

Service: From the arrival for the Dinner Cruise to embarking the service was amazing.
All staff were very professional and welcoming.
High standard food and wine.
Product: High standard food and wine presented

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Excellent service from all staff who were knowledgeable about all aspects of our experience and personalised the evening by being interested in answering our questions with proffesionalism.
Product: Ease of booking and enjoyment of the experience

Review for Gold Penfolds Dinner

10 months ago
5/5

This was my third Captain Cook Cruise and again it was excellent. The staff are helpful, friendly and do their best to ensure you have a wonderful time. The food is fantastic, the music great. I look forward to introducing another friend to Captain Cook cursing.

Review for Captains Dinner

10 months ago
4/5

Service: The staff were friendly and attentive. The food was reasonably good. I was disappointed with the vivid lights and don’t think it should be advertised as same as there was only the Opera House and Museum of Contemporary Art that had light displays. Once it gets dark on the water you have no idea where you are. Some discreet commentary whilst Cruising would have be good to orientate to Sydney Harbour at night.
Product: Staff were friendly and attentive. Food was reasonably good.
I don’t think it should be advertised as a Vivid lights tour as the only lights shows that you could see were the Opera House and Museum of Contemporary Art. I also think some commentary of location during the Cruise would be beneficial to orientate to Sydney Harbour

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read the Vivid displays weren’t to your standards. The Vivid Festival is operated by the government. The cruise allows passengers to see some of the highlights of the festival, including but not limited to the Sydney Opera House, Sydney Harbour Bridge, Contemporary Art Museum, Botanical Gardens, Taronga Zoo and Luna Park. Our Vivid Dinner doesn’t provide commentary, as this would interfere with the great ambience provided. However, please be assured that we will pass on your feedback to the hospitality departments.Thank you once again for your feedback.Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Sunset Dinner

10 months ago
5/5

Great dinner, views and customer service

Review for Captains Dinner

10 months ago
4/5

Service: Everything was good, but just a suggestion when the live band is having breaks maybe have music playing in the background for ambiance.
Product: Food was good, but salmon was dry.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. We also aim to always provide an extensive variety of dining options maintaining the highest standards of quality. We apologise you did not find this to be the case with the salmon you were served on the Captains Dinner on this occasion.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

10 months ago
2/5

The cruise and staff on the boat were teriffic, but the boarding process leaves a lot to be desired. It was confusing where to line up and queueing for the boat blocked the traffic along the warf. It was enough to question whether to try a different operator next time.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We’re disappointed to read you found our boarding process complicated. Our departure points are clearly listed on our website, and our reservation staff are happy to help with any enquiry’s customers may have. We operate our boarding processes to assist our passenger’s embarkation of the vessel in a quick and efficient way. We do not receive government assistance or guidance with this and perform it purely for the benefit of our customers.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: The service was superb. We were never rushed to finish a course. The food was wonderful and the wine matches just perfect. The cruise gave us great vantage points for the Vivid festival.

Yes, we would recommend this to friends.
Product: As previously stated..a wonderful eexperience.

Review for Gold Penfolds Dinner

10 months ago
2/5

Service: The wait staff was looking after too many tables so we didn’t receive too much attention. Our meals were rushed especially our dessert, we had to engulf it down while we were making King St. Wharf to disembark.
Product: Have done the gold dinner years ago, quality was not as great as before.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We’re disappointed to read that you did not have a good experience on our Gold Penfolds Dinner Cruise on this occasion. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise if you felt this was not the case on this occasion.

Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: The cruise was wonderful. The staff were attentive, food excellent and a lovely group of passengers.

We went with the whole family and I can honestly say the main downfall was the bathrooms were positioned downstairs. We had to go down two flights of small steep stairs to get to it. My mother in law was unable to manage the stairs with confidence and became very anxious navigating the stairs for departure. We all needed to help her down and reassure her she was OK. I think they should of had a lift to cater for the elderly, those with difficulty walking and perhaps a bathroom on each level.
Product: We were served our dessert and approx 2 minutes later the lady came up and asked if we heard the announcement that if you wanted to disembark we needed to do it now or stay on the boat for another hour. As my mother in law required to go to the bathroom we all disembarked and left our desserts. The staff waited for us as it took some time to help her down the steep stairs. Very rushed in the end which spoilt the night.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: The Lasses that served us were impeccable and very well mannered . A delight to talk to nothing was a problem ..
Product: Dinner was rushed and understandably so with the next cruise to be catered for ...... mmmmmmmm

Review for Sunset Dinner

10 months ago
5/5

From the start to the finish, perfect.

Review for Gold Penfolds Dinner

10 months ago
5/5

The whole experience was great from the boarding, service and great food and choices everything was exceptional. Would highly recommend it.

Review for Captains Dinner

10 months ago
4/5

Service: The ship was quite lovely, it was clean and presented nicely, the service was quite good with waiters coming to our table several times and the food was nice.
Although one issue I had was coffee not being included in the cruise, it cost extra and there wasn't non-dairy options.
Product: Quite easy to compare the cruises and select the right one

Review for Sunset Dinner

10 months ago
4/5

Service: Great customer servicr and food.
Product: Great menue choices. Would have liked to be as bletochoose window sitting

Review for Captains Dinner

10 months ago
5/5

Crew were very attentive,helpful and efficient at all times.
Dinner was excellent

Review for Captains Dinner

10 months ago
1/5

Service: don't know if the can but shouldn't be hard having scored one star
Product: nothing more to say other than took remium drinks at $70 pr person and got $45 wine served????????????????

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you weren’t happy with the beverage options. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available.
Thank you once again for your feedback. Kind Regards,
Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: The staff and meal's excellent.
Product: Very easy on line service.

Review for Captains Dinner

10 months ago
5/5

Service: An absolutely outstanding dining experience with great food and matched wine that was further enhanced by great service, excellent entertainment and the Vivid spectacular.
Product: The Penfolds Gold Dinner was a great culinary experience with perfectly matched red and white wines.

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: Good Service.
Product: Not enough selections of food.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. We are disappointed to read that the selection of food offered wasn’t to your standard. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise.
Thank you once again for your feedback.Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Sunset Dinner

10 months ago
1/5

Service: By being more realistic with the wine package... 1/2 glass of sparkling Chardonnay as the wine package... ? It is aOur 3 rd and very last time on a captain cook cruise and we will advise another 13 couples not to book on your cruise .
Product: Ordinary food for money’s spent... and taking into account that we were on a cruise.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. The bar package isn’t included in the Captains Dinner and is an optional extra which customers may choose to opt for.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: OMG we got treated like queens...the service was fantastic...they were all so lovely.
Product: Just a really lovely way to spend the evening...great service great food. Nice boat.
Would recommend this too anyone who wants a really nice evening out.

Review for Gold Penfolds Dinner

10 months ago
4/5

Food and service was very good. Wines excellent. View of the Vivid lights very underwhelming.

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: Excellent food and service. Cost is quite high for product and length of experience.
Product: Easy to purchase via the website.

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: Overall Great service, magnificent night. Will definitely do this again.
Product: Greta Food and great wine selction

Review for Gold Penfolds Dinner

10 months ago
4/5

Their services are great but I will not fill the rest of this out given that this request was directed to "McNeight"
If you are unable to even address me by my correct name then what would be the point of going any further.
My name is Glynis McNeight not just "McNeight" which is downright rude.

Review for Sunset Dinner

10 months ago
1/5

Service: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.
Product: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers with devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: We had a great night cruising at Vivid enjoying the Captains Dinner cruise.
Product: It was a great didng experience and the very best way to see Vivid.

Review for Captains Dinner

10 months ago
5/5

Service: Fabulous 1.5 hours on the Harbour to experience Vivid. Staff, ambience, food all lovely.
Product: Fab food, very impressed. We shared the chicken and salmon and it was delicious.

Review for Sunset Dinner

10 months ago
4/5

Service: It was a very pleasant experience. The staff were courteous and very obliging. We thoroughly enjoyed our trip
Product: The meal was very good and we all enjoyed the experience

Review for Captains Dinner

10 months ago
2/5

Service: Cruise was good but as a Vivid experience disappointing - not much to see from the harbour.
Product: Menu, drinks and service good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that we always strive to present the best views of the Vivid festival. We display the full canvas of the Vivid lights, from the water. This includes 360-degree, unobstructed views of the Sydney Opera House and Sydney Harbour Bridge, views of Taronga Zoo, Botanical Gardens, Luna Park as well as the myriad of additional vivid sights.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
4/5

Service: Excellent cruise, saw the Vivid lights quite nicely.
Pianist was enthusiastic but the cruise could have used more quiet moments.
The food was quite good, but not as good as some fine, five star restaurants. No specific complaints, just nothing truly outstanding.
Wait servers were very pleasant, but a little disorganised.
Product: Wish there was a less stringent no cancellation policy.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Great Customer Service!
Product: Customer Service was great. Seating and view were perfect.

Review for Sunset Dinner

10 months ago
4/5

Great experience, staff were friendly. Food was nice but could have been warmer. Had to ask for water and butter. Scenery was great although it was restricted by the roof from where we sat in the middle of the floor, esp when trying to see buildings during vivid. Wandering up on to the roof provided spectacular views.

Review for Captains Dinner

10 months ago
5/5

Service: Awesome boat, great service from our friendly waiter. Food was superbly presented and very tasty. It was one of the highlights of our family trip to Sydney to see the lights of Vivid Sydney.
Product: I would recommend getting the Captains Dinner - and paying extra for a window seat. The windows are very big and the views are great!! The Captain's Dinner is served on the top floor. You can also walk up to the very top level to take perfect photos. Our family was in Sydney in early June/19.

Review for Captains Dinner

10 months ago
5/5

Service: What a great way to view Vivid and Sydney at its best on board this beautiful boat.
Our group of 13 thoroughly enjoyed the 5 course degustation with paired wines and the attentiveness of the staff on board. We would do it again in a heartbeat.
Product: The cost of cruise was certainly justified by the quality of food, the abundance of fine wine, the amazing staff and of course the spectacular views. The beef was superb and cooked perfectly

Review for Gold Penfolds Dinner

10 months ago
5/5

The service was excellent, food was great and the cruise was spectacular.

Review for Captains Dinner

10 months ago
5/5

Service: We went along to the Penfolds dinner cruise during Vivid and the views, the wine and the service were absolutely amazing. The staff could not do enough. We hadn’t been before but we’re looking forward to the next dinner cruise.
Product: The wines were first class and the views to die for.

Review for Gold Penfolds Dinner

10 months ago
4/5

Nice environment. Nice food. The music is too oldies for young people.

Review for Captains Dinner

10 months ago
2/5

Service: We had salmon as the main, it was served warm, also I purchased a coffee it was served luke warm, The experience was disappointing, not up to the standard of your normal service.
Product: Not good, the main was served warm. Also purchased a coffee, it es served luke warm. Not up to your normal good standard.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Our salmon is served after having been allowed to rest to ensure the maximum flavour and optimal texture of the dish is acquired. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

10 months ago
2/5

Expensive trip and poor service . Food was only just ok. Everything felt rushed and unorganised. We had paid for the drinks package and never got offered any drinks only the complimentary ones. Seemed reluctant to give us a drink..had to show confirmation explaining this and waitress didn't seemed to understand a word! clearly language issues...whole experience embarrassing. Also would have preferred to have been in the same room as the entertainment..wouldn't recommend sorry

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. The duration of our cruise is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We can assure you that there is no limit to drinks served when a bar package is purchased, in conjunction with the responsible service of alcohol. We can assure you that all our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Service was great , loved the food , and you can’t beat that Sydney harbour VIEW !!! I’ve been on several Sydney 2000 cruises , and I always recommend them .
Product: I thought it was good value , considering it was Vivid .

Review for Captains Dinner

10 months ago
5/5

The food was delightful quality and served promptly to allow us to then go up and enjoy the deck and fabulous Vivid light show. We felt like we had the harbour to ourselves on a crystal clear Sydney night.

Review for Captains Dinner

10 months ago
4/5

Service: Really friendly staff and caring service from everyone from quayside to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price. Parents loved it, so did I.
Product: Really friendly staff and caring service from everyone from quayside staff to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price.

Review for Sunset Dinner

10 months ago
4/5

Service: We had a great night BUT we had bought the extra wine package with the dinner and there was no wine waiter and to get more than the first glass of sparkling wine required a lot of perseverance. The waiters available were all genuinely busy but the wine service or lack thereof let the whole experience down.
Product: As previously stated the wine extra inclusion let down the package purchased

Review for Captains Dinner

10 months ago
5/5

Great food . Wines and services. Great way to see vivid lights

Review for Gold Penfolds Dinner

10 months ago
5/5

Courteous and polite. Cruise and meal as advertised. Would, and have, recommended Captain Cook Cruises to anyone. This is our second trip with them.

Review for Captains Dinner

10 months ago
5/5

Service: Wonderful experience
Product: It was beautiful and staff were wonderful too

Review for Captains Dinner

10 months ago
5/5

Service: We had the best service from all members of staff thank you
Product: We had the best food, wine & service on this stunning cruise. The Penfolds Gold Cruise during VIVID was one of the best Sydney experiences. From arrival to departure it was all very special. The chef needs a special mention especially for the most beautiful steak on the 6 course degustation menu.

Would recommend this cruise especially for a special occasion.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: The service, cruise and dinner was top notch and we were running late and literally arrived as they were pulling up the plank and they still let us on and for that we were grateful.
Product: Amazing experience and nothing else quite compares

Review for Sunset Dinner

10 months ago
5/5

Service: High quality harbour cruise experience. Staff are professional and curtious and the vessel is maintained to a high standard. Have done the top deck cruise several times and the food and total experience is always enjoyable. Highly recommend this experience.
Product: Easy to book with no hidden costs. Good value for what you get.

Review for Captains Dinner

10 months ago
4/5

The food was great and the wait staff very professional. The only complaint I have is that we didn’t get to see much of the Vivid Light show. The show started at 6pm but the ship had to return to the wharf by 6:30pm. So our Vivid experience was very short lived.

Review for Sunset Dinner

10 months ago
2/5

The cruise was to rushed, needed to wait until 6pm for the vivid lights, which if you weren't quick enough, you didn't see it.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. The Vivid Lights begin at 6pm, which is controlled by the NSW government and is unfortunately outside of our control. The earlier cruises are designed so that customers are able to witness the vivid lights turning on. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

10 months ago
5/5

Food was great and my visiting guest enjoyed the great customer service.

Review for Captains Dinner

10 months ago
4/5

Service: Food and service was great. Photographer missed our table though - half our group, which was a shame. Would also recommend a young children's menu for kid's under 4. Otherwise was a great night.
Product: Recommend it. Same as review above.

Review for Captains Dinner

10 months ago
5/5

Service: Excellent cruise, wonderful food, service was good, staff very friendly.
Product: Wonderful meal, steak cooked perfectly!

Review for Captains Dinner

10 months ago
5/5

Service: I am happy with the service.
Product: The exact time for dinner and evening time was very nice and pleasant. weather was good. no need to travel late night.perfect to show the foreign visitors how city looks at night time.

Review for Sunset Dinner

10 months ago
5/5

Service: Everything was 10 out of 10
Product: Nice service great food and drinks

Review for Captains Dinner

10 months ago
4/5

Service: The staff were very good and attentive and we all had a great time
Product: We had a lovely meal and the view was good although I thought Vivid was not as good as last year

Review for Captains Dinner

10 months ago
4/5

Service: The staff were friendly, and attentive, nothing was too much trouble. The only thing was waiting and the staff letting people push in when waiting to board
A bit disappointed, we were Sat behind an advertising structure, not good for pics, neither was the dirty windows, they made reflectionss of internal onboard when trying to take pics. We couldnt go outside together for pics as this meant leaving our stuff at the table
Product: Food was great, not enough wine though, staff reluctant to give it away, I paid for bar tab

Review for Captains Dinner

10 months ago
4/5

Service: Great service
Product: Great service. Would have been good if there was a live performance upstairs as well

Review for Captains Dinner

10 months ago
5/5

It was fantastic feelings with someone you love in this experience. Thank you so much!

Review for Sunset Dinner

10 months ago
2/5

Service: My friend has a speech impediment so they assumed in a all drinks inclusive package he had too much to drink. We tried explaining but not worth the effort speaking to undertrained RSA staff
Product: Small portions of food and some staff were not able to elaborate on menu choices

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food and bar service weren’t up to your standard. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. The staff in this scenario were performing their duty of care, and this was in no way an act of discrimination, but instead a misunderstanding. We can also assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Great check in at the wharf, very positive and friendly staff on arrival on board. As this dinner cruise was a 70th bithday celebration for my wife, I could not be happier with the way we were both treated on the night. Throw in the first night of Vivid and she was delighted with the entire night aboard.
Product: Great food, well presented, not rushed. The wine was also well balanced to the food. The waiter we had on the night was gracious and polite. We have recommended the experience to friends.

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: The Captain Cook Vivid lights dinner cruise was a memorable experience. Warm friendly service, meal well presented and delicious. Live music was perfect for the occasion.
Definitely recommend to locals and visitors a must do!!
Worth paying extra for window seat.
Product: Highly recommended and didn’t gdisappoint

Review for Captains Dinner

10 months ago
5/5

Service: Our sunset cruise was so well organised - great dinner and birthday drinks for me - special to see Vivid from the water - Love Sydney and you made it special
Product: as mentioned in customer experience

Review for Sunset Dinner

10 months ago
5/5

Service: The meal was lovely and served well. We had plenty of room at our window view table and the view was excellent. My husband is not as able as he once was on his feet so it was really good that he was able to see everything without leaving his seat.
Product: I went on a dinner cruise last year with a friend. Although the sunset cruise doesn't show the Vivid colours as well as the later one, it was still the best option for my husband as he wouldn't have been able to do the later one.

Review for Sunset Dinner

10 months ago
4/5

Service: The food and wine were great; we did indeed have priority, window seating. Nice service. Probably two suggestions which would have made our experience a 5 star.
- a small diagram/map showing exactly where Kings Wharf 1 is.

(We asked our hotel and were given directions to Captain Cook offices at Pyrmont Bridge. This means we missed our champagne up on deck from the extra ten min walk. Not CCC fault tho' a small map would have made the difference)

- The prompt/suggestion that to go up on the roof to view the lights

(Ok so this seems obvious tho' remembering we didn't get that drink time on the roof, it seriously only occurred to us when the ship was finally docking at Circular Quay. And CC was so good with bringing food and drink every few minutes that if our waiter had a moment to suggest it, we would have absolutely had an enhanced experience).

Otherwise, fab night, well done and live music pleasant too. Thank you!
Product: The waiter, while polite, was challenging to understand. The food, courses, matching wines etc., were all good, thank you.

Review for Gold Penfolds Dinner

10 months ago
4/5

Service: Good prompt service, very good food choice. Having booked , full price a long time ago ( feb) I would have been happier with a table away from bar and kitchen area. Hence the rating
Product: See above re the purchase. Disappointed about the location of table

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are pleased to read that the food and service were up to your standards. Expansive windows throughout our vessels offer superb viewing no matter where you are seated on the vessel, however if you prefer you can guarantee window seating at a small additional charge.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
2/5

Warmly welcomed on board however, waiter didnt know that we had a dinner package which included drinks and wanted us to purchase our drinks (lucky I had my paperwork with me to confirm that we had drinks included!) also, had to keep asking to have water filled up during dinner.
Meals were nice however, 1 entree came that was wrong and had to be taken back and 1 dessert was wrong but we ate it instead of changing it as we had already done that with the entree.
Overall, disappointed with the meal and service :( as this was to be the highlight of our trip to Vivid in Sydney, cruising on the harbour with dinner on the first night of Vivid. It wasnt horrible - it just wasn't what we had hoped it would be.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food and service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
4/5

L’accueil est correct.
Le navire est superbe.
Notre table était située du côté de la baie vitrée permettant d’avoir une vue imprenable sur la baie de Sydney.
Le menu, composé de 3 entrées, 3 plats et 3 desserts au choix est très copieux et goûtu.
Tout le long du repas, une chanteuse accompagnée de son pianiste, nous fait part de son répertoire varié.

Un grand bravo pour l’organisation de cette croisière 🚢

Review for Captains Dinner

10 months ago
5/5

Service: Great customer service, lovely food and stunning views
Product: Enjoyable night out with family

Review for Starlight Dinner

10 months ago
5/5

Service: We took the sunset Cruise during the Vivid Festival. Great value for money. Great service, friendly efficient staff and great food.
Product: Great value for money. Great service, friendly and efficient staff and good food.

Review for Sunset Dinner

10 months ago
4/5

Service: All round easy option for a great trip around the harbour.
Good food, expected quality of wine and other drinks.
Great service by everyone we came in contact with.
Product: All good and worked well.

Review for Sunset Dinner

10 months ago
5/5

An excellent experience, the staff were very polite & helpful, the meal was also very good with unlimited wines of a good standard. All in all very good value & well done.

Review for Sunset Dinner

10 months ago
5/5

Service: Excellent in service, very organised and enjoyed the experience and great food
Product: Great value all round. For the food, entertainment and view

Review for Captains Dinner

10 months ago
4/5

Service: The food and staff provided a great experience as usual
Product: The dinner was of a very high standard, the cruise was not and especially in comparison to previous Vivid and other cruises

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: Excellant staff courteous willing to share the events and celebrations
Product: Perfection excellant presentation ample serving

Review for Starlight Dinner

10 months ago
5/5

Service: Staff were so friendly and welcoming, food was absolutely delicious and entertainment was great. We had a fantastic night, thank you!
Product: Absolutely amazing, thank you!

Review for Captains Dinner

10 months ago
2/5

No complaints about the staff......they were pleasant and did their job well, but the cruise of viewing the vivid displays was a let down with the boat just going from Darling Harbour to Qircular Quey and back again about 3 times.......the cruise of 3 hours was far too long for what was on offer.........with a lot of passengers wanting to get off after about 2 hours at one of the visits to Circular Quey wharf, but we’re not permitted to do so........all had to wait till the boat returned to CQ about 10.30!!! The cruise did not live up to the hype!!!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read you were not pleased with the route and duration of your cruise. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Great table service. Great window seat. Fantastic Vivid night,
Product: Great menu. Fabulous window seating

Review for Captains Dinner

10 months ago
5/5

Service: Attended to concerns promptly eg entree which was pasta was served cold...beef dish with mushroom sauce served without mushrooms and prompty provided with mushrooms
Product: Entree cold was pasta and had to adk for mushrooms that was surposed to be in a mushroom sauce otherwise meal delicioud

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately, as you have done in this case.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

The crew staff are very friendly and the ground staff are very thoughtful and helping out with my arrival time issue. Highly recommend this cruise for their great service.

Review for Captains Dinner

10 months ago
5/5

Service: Service was outstanding. Attentive and knowledgeable.
Product: Food was excellent as were the wines. Great value cruise.

Review for Gold Penfolds Dinner

10 months ago
5/5

Great Service, had a great time!

Review for Sunset Dinner

11 months ago
5/5

Service: All staff were polite , helpful and friendly.
Product: One of the salmon meals was not cooked.

Review for Brilliant Dinner & Drinks

11 months ago
5/5

Absolutely top rate service and experience. We were treated like vips from the moment we boarded to when we hopped off.

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: The service was amazing, staff super friendly, music was incredible and the food was delicious. Was the highlight of my time in Sydney. Views were spectacular.
Would recommend to family and friends.
Product: The food was amazing. Loved the ravioli and my partner loved his salmon dishes. I’m not a big fan of the choice of wines and beers but my partner didn’t mind mind them. I was never short of soft drink tho. The wait staff were amazing

Review for Brilliant Dinner & Drinks

11 months ago
2/5

Service: Having purchased the drinks package, I thought staff didn’t come round enough to check if we needed more drinks. Also the wine glasses were very small.
Product: Dinner was better the last time I went on the Harbour Cruise. Dinner was not hot enough. Drinks not free flowing enough with the drinks package.

Response from Captain Cook Cruises: Dear Lorraine,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

11 months ago
4/5

This is our 3rd sunset cruise as it’s a present for my niece’s birthday. Generally very happy with it & with the service. Staff are friendly & professional.
However my other niece is vegetarian & we thought the one (and only) vegetarian meal was quite unsatisfactory. It was basically some vegetables & nothing else. This in no way lives up to what is to be found in most restaurants now as a vegetarian meal. Recommend you address this gap in your menu.

Review for Sunset Dinner

11 months ago
4/5

Service: A great evening
Product: Food was lovely and service was good

Review for Brilliant Dinner & Drinks

11 months ago
5/5

Service: ............
Product: ...........................

Review for Sunset Dinner

11 months ago
5/5

Service: Penfolds gold dinner on Sydney Harbour, perfect for that special occasion- or a good excuse to have one
Product: Excellent food, matched wines and fantastic service

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: 歌がとても楽しかった。
夜景がしっかり楽しめた。
食事もおいしく、テーブルについてくれた人も、程よく来てくれた。
クルーズに行く前に事前にチャットで質問したが、ほぼリアルタイムでわかりやすく返信してくれた。
Product: ゆっくり食事した後、夜景もゆっくり写真撮影できる時間があるし、歌も楽しめた。

Review for Starlight Dinner

11 months ago
5/5

Service: Great hospitality , good food
Product: Lovely night , great people, staff friendly

Review for Sunset Dinner

11 months ago
5/5

Service: The service we had was amazing our steward attended to our every need.
Product: Great value for money and received everything we expected and more.

Review for Sunset Dinner

11 months ago
5/5

Service: Our dinner was fabulous.
Product: Perfect venue, perfect food.

Review for Captains Dinner

11 months ago
5/5

Service: Superb food, views and service. The Penfolds dinner was well worth the price, and the staff member who looked after us (if I remember correctly her name was Arina...?) was wonderful. This dinner was with my wife for our first wedding anniversary, and when Arina realised my wife is Japanese she quietly informed the piano player, who then played a Japanese classic for us to dance to - we were so touched, and that's the level of attentiveness we received the whole evening. A truly memorable experience.
Product: Delicious food and wine, and an all round memorable experience

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: Exceptional customer service and beautiful views!
Product: Main was average but dessert was delicious.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We are pleased to read that your dessert was delicious.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

11 months ago
5/5

Service: Server was prompt and attentive to our needs
Product: Found the value for money pretty poor, expected a better selection of food/menu options and additional courses for the money spent.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Please be assured your concerns have been forwarded to our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

11 months ago
5/5

We had a fantastic night and the staff were ever so friendly and helpful.

Review for Brilliant Dinner & Drinks

11 months ago
4/5

Addition of Pinot Gris to the wine selection would have been nice

Review for Sunset Dinner

11 months ago
4/5

Great service. Needed more variety with food

Review for Captains Dinner

11 months ago
5/5

Service: Outstanding food and service from start to end
Product: Easy and awesome thanks 👍🏻👍🏻👍🏻❤️

Review for Captains Dinner

11 months ago
2/5

Noting bad nothing good

Review for Captains Dinner

11 months ago
2/5

Your website reads guaranteed window seating included in the price, but we were placed non-window seating :(
We ordered the product without live music, which we deliberately avoided as previous experience with live music was poor, but you placed us with live mushic:(
The two waitress I approached regarding seating were not courteous. They argued with me, saying window seating needs to pay extra etc. They certainly had product info contradictive to what your website says. They certainly lack old fashioned customer service. I don't like them.
Women's toilet was dirty, not thoroughly cleaned.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This option is always available as an upgrade. The window seating is not automatically included in bookings and none of our marketing material indicate this.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Starlight Dinner

11 months ago
5/5

The whole crew was absolutely amazing! Everyone was so friendly and made this part of our honeymoon so awesome. They even brought out our dessert and sang to us! We would love to do this again!

Review for Sunset Dinner

12 months ago
4/5

Great food wine and service

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: We couldn't have felt more special
Product: Gorgeous food with amazing wine and even better service

Review for Gold Penfolds Dinner

12 months ago
5/5

Excellent service, excellent food and wine, couldn't recommend it highly enough.

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: We could not fault the full range of services provided on our harbour cruise!
Product: Great value for money and the meals were all delicious.

Review for Captains Dinner

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