Terms and conditions

Dining & Sightseeing Ticketed Cruises
Excluding Private Dining Rooms and Private Boat Hire

GENERAL

• Conditions of Carriage apply to all bookings
• Travel Insurance is strongly recommended
• Groups over 60 guests are on request as additional special conditions and/or a private charter may apply
• Refunds are not available for services not availed once travel has commenced
• All refund claims must be made in writing
• Refunds exclude cancellation fees, change of date fees and any third-party financial transaction fees including credit card surcharges
• Additional terms and conditions may apply to Promotional Fares or Special Events that may be released on occasion, which will be written on promotional material, website or notified by Captain Cook Cruises accordingly
• Agent commission may be limited or not available on special events and promotional fares

TICKETED CRUISES excluding Special Events

• Prices & Payment
  • Prices are full retail and commissionable as agreed
  • 1-9 passengers: Full payment in full is required a time of booking
  • Groups of 10 or more passengers
    • 30% Deposit to secure your booking
    • Balance due 7 days prior to departure
    • Please advise passengers numbers at the time of each payment
• Date Changes
  • 1-9 passengers: One date change is permitted up to 24-hours prior to travel
  • Groups of 10 or more passengers: One date change is permitted up to 7-days prior to travel
  • Any difference in the fare due to date change is payable at the time of change
  • Additional date changes incur $20pp non-refundable fee
• Cancellation
  • Cancellation by Captain Cook Cruises: Nil cancellation fee applies
  • Cancellation by the Customer:
    • 1-9 passengers: Cancellations notified less than 24 hours prior to sailing incur a 100% cancellation fee
    • Groups of 10 or more passengers:
      • Non-Peak Dates: Cancellations notified less than 7-days prior to sailing incur a 100% cancellation fee
      • Peak Dates:
        - Over 7 day prior to travel: 100% of the deposit
        - Under 7 days prior to travel: 100% of the total booking value
• Group Allotments
  • Bookings are only considered confirmed when paid in full
  • Captain Cook Cruises at all times reserves the right to release unsold seats if required
  • If we become full on your departure and/or cruise type, full payment will become due 7-days of notification

• Public Holiday Surcharge
• A 10% surcharge applies to Public Holidays on vessels with onboard catering personnel including
• Dinner Cruises, Lunch Cruises, High Tea Cruises, Premium Harbour Experience, Harbour Experience, Harbour Story and Cocktail Harbour Bar
• Public Holiday surcharges do not apply to Special Event Cruises that operate on a single calendar day, or approved Travel Agent partner bookings.

PROMOTIONAL FARES INCLUDING ONLINE SPECIALS

Unless otherwise advised within the specific Promotion terms and conditions the following applies

• Prices & Payment: as per Ticketed Cruises except
  • Prices are variable and valid at the time of payment only
  • Credit Accounts are not available with Promotional Fares – full payment is required at time of booking
  • Prices are commissionable to agents at 10%
• Date Changes: as per Ticketed Cruises except
  • Subject to the sale and travel periods of the promotion
  • Any difference in the fare due to date change is payable at the time of change
• Cancellation:
  • Cancellation by Captain Cook Cruises: Nil cancellation fee applies
  • Cancellation by the Customer
    • 1-9 passengers: Cancellations notified less than 24 hours prior to sailing incur a 100% cancellation fee
    • Groups of 10 or more:
      • Non-Peak Dates: Cancellations notified less than 7-days prior to sailing incur a 100% cancellation fee
      • Peak Dates:
        - Over 7 day prior to travel: 100% of the deposit
        - Under 7 days prior to travel: 100% of the total booking value
  • Should for any reason credit be approved for a particular Promotional Fare booking, the Customer agrees to guarantee and pay cancellations fees as outlined above
• Group Allotments: as per Ticketed Cruises
• Other Promotional Fare Terms and Conditions
  • Promotional Fares cannot be combined with any other offer
  • Promotional Fares do not apply to Special Events
  • Valid for sale for a limited time only and subject to change without notice
  • Block out periods may apply
  • Limited inventory - only a select number of tickets are available at Promotional Fares on any given departure

TICKETED SPECIAL EVENTS

Excluding New Year's Eve and other selected Special Events that may be released an notified on occasion

• Prices & Payment: as per Ticketed Cruises except
  • Credit Accounts are not available with Special Event fares – full payment is required at time of booking
  • Prices are commissionable at 10%
  • 1-9 passengers
    • Full payment is required the time of booking
    • Prices are variable and valid at the time of payment only
  • Groups of 10 or more passengers
    • All payments are final, non-refundable and payable as follows
      • 30% deposit to secure your booking
      • Balance due 14 days prior to departure
      • Please advise passenger numbers at the time of each payment
  • Date Changes:
    • Most Special Events fall on a single date, and therefore date changes are not available. For special events that run across multiple dates the following applies
      • 1-9 passengers: One date change is permitted up to 24-hours prior to travel
      • Groups 10 or more passengers: One date change is permitted up to 14-days prior to travel
      • Any difference in the fare due to date change is payable at the time of change
      • Additional date changes incur a $20 per person fee, in addition to any difference in the fare
    • Cancellation:
      • Cancellation by Captain Cook Cruises: Nil cancellation fee applies
      • Cancellation by the Customer
        • All payments are final and non-refundable
        • All cancellations incur a 100% cancellation fee, excluding agreed group allotment release dates, noting all payments are non-refundable
      • Should for any reason credit be approved for a particular Special Event booking, the Customer agrees to guarantee and pay cancellation fees equivalent to the payment schedule as outlined above
    • Group Allotments: as per Ticketed Cruises
    • Other Special Events Terms and Conditions
      • Not valid with any special offer or Promotional Fare
      • FOC Tour Guides not permitted

NEW YEAR'S EVE TICKETED SPECIAL EVENT

Valid for New Year's Eve and other selected Special Events that may be released and notified on occasion

• Prices, Payment & Cancellation:
  • Credit Accounts are not available with New Year's Eve - full payment is required at time of booking
  • Selected cruises are commissionable at 5%
  • Third party vessels resold through Captain Cook Cruises are non-commissionable
  • All payments are final and non-refundable

ALL TICKETED CRUISES, SPECIAL EVENTS AND NEW YEAR’S EVE

Captain Cook Cruises works closely with Destination NSW, Tourism Australia, City of Sydney and other precinct partners and event organisers, for major Sydney Harbour events including but not limited to New Year’s Eve, Vivid Sydney, the Sydney to Hobart Yacht Race and Australia Day. Cruises may operate to view spectacles, access special areas or participate in special event programs, organised by third parties that are outside our direct control. These may include fireworks, drone shows, nautical and lighting displays. By purchasing a cruise ticket, customers do so with the understanding that should these spectacles or special event programs be cancelled, the cruise will continue to operate as advertised and no refund will be applicable. Should we be notified in writing by the event organiser at least 48 hours in advance of the advertised departure time, that the spectacle or special event program will be significantly changed or cancelled, the company will endeavour to contact customers, or the customer’s booking agent, by the email provided, with considerations which may include a reduced price, alternate date, alternate cruise, cruise credit or refund at the company’s discretion. Captain Cook Cruises accepts no responsibility for costs associated with travelling to or from the cruise. Travel insurance is strongly recommended.

DIETARY REQUIREMENTS AND ALLERGENS

Passengers must notify the Company in writing of any dietary requirements, food allergies or intolerances at the time of booking or, in the case of private events, no later than the final confirmation of catering numbers. While the Company will use reasonable endeavours to accommodate notified dietary requirements and to communicate such requirements to relevant catering and onboard crew, passengers acknowledge that all food is prepared in galleys with limited space and shared facilities.

Due to the nature of food preparation and service onboard vessels, the Company cannot guarantee that meals will be free from traces of allergens including, but not limited to, nuts, dairy, gluten, shellfish and other potential allergens. Cross-contamination may occur despite reasonable precautions being taken.

To the maximum extent permitted by law, the Company does not warrant that any food served onboard will be entirely free from allergens and accepts no liability for any loss, damage, injury or illness arising from exposure to allergens or other dietary substances, except where such liability cannot be excluded under applicable Australian Consumer Law.

Passengers with severe allergies or medical conditions acknowledge that they travel and consume food at their own risk and are responsible for carrying any necessary medication.

SALE AGREEMENT

• Captain Cook Cruises always reserves the right to disallow the resale of our products to third parties
• Discounts to the Retail Rate cannot be advertised without prior agreement
• Agents’ Nett rates and services stated in contracts are for FIT travel program inclusions and bundling/packaging and not for direct sale via Booking Agent’s customers who are end users (unless otherwise stated).

GIFT VOUCHERS

FOR THE PURCHASER

• Payment in full is required at the time of purchase. Cancellations are not permitted; however, vouchers can be exchanged for Cruise Cash subject to the below conditions.

FOR THE RECEIVER

• Advance purchase - Gift vouchers cannot be redeemed within seven days of purchase
• Validity
  • Cruise Cash is valid for 3 years from the date of purchase, and can be used towards a public cruise of your choice
  • Promotional offers for a specific product
    • are valid for a limited time, usually 9-months, or for a specified operating period for seasonal products (e.g., Whale Watching season)
    • exclusion periods may apply
    • are not valid on special events unless otherwise stated cannot be combined with any other offer
• Cruise Cash bookings
  • The total money value of the certificate can be used towards one (1) cruise booking only and unused or expired amounts cannot be refunded or credited for other cruises or services
• Requests for extensions
  • At the discretion of Captain Cook Cruises, a maximum one-month extension may be possible (depending on fare type or cruise purchased) providing reservations are contacted ph +61-2-9206 1111 at least one working day (Mon-Fri 9am-5pm) prior to the certificate expiry date.
• Unable to book a suitable date
  • If the cruise or promotional fare type is unavailable, the purchase price of the certificate can be exchanged for Cruise Cash, valid for up to 3 years from the time of original purchase.
• Expired vouchers
  • Expired cruise certificates cannot be extended, refunded, exchanged or redeemed for cash under any circumstances

CONDITIONS OF CARRIAGE

1. In these conditions
   
2. 1. 'Company' means Captain Cook Cruises Pty Ltd and, where the context requires, its employees or agents.
   2. 'Passenger' means any person or persons on the cruise by virtue of this ticket.
3. The Passenger acknowledges that during the cruise the vessel will be and remain under the absolute control of the Company and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel. The Master of the vessel reserves the right to refuse entry of a passenger onto the vessel and to require a passenger to disembark the vessel in the Master’s sole discretion. The Passenger acknowledges that the Master of the vessel has the sole and absolute discretion to vary the scheduled route or destination of the cruise if for any reason the Master of the vessel considers it necessary for the safety and welfare of the vessel, its passengers and crew.
4. The Company reserves the right to:
   1. Substitute any other vessel other than the one designated for the cruise (including a vessel not owned by the company) provided that the substituted vessel is of a similar type and includes similar facilities to the vessel named in the cruise;
   2. To cancel or abandon the cruise either before or during the cruise, if the Company or Master of the vessel considers in their sole and absolute discretion that the cancellation is necessary for reasons of weather or in the interest of the safety and well-being of the vessel, its passengers and crew and the Company will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.
5. To the extent permitted by law, the Company, its related entities, employees and agents shall not be liable for any claims, losses, damages, injuries, costs and expenses suffered, sustained or incurred (including but not limited to indirect or consequential) as a result of, or arising out of, or in any way connected with the cruise. The Passenger releases the Company for any claim whatsoever and howsoever incurred including but not limited to a claim for death bodily injury damage or loss of property during embarkation and/or disembarkation to or from the vessel and/or at all times whilst onboard the vessel itself, unless caused by wilful misconduct or reckless disregard of the Company. In the event of breach of any of these terms by the Company, or a failure in whole or in part to provide any service that the company contracted to provide (either expressly or by implication), the remedy for any such breach of any term shall be limited only to the contractual value of the performance of service or obligation that was not performed by the Company, or alternatively part value of the service where there was partial performance of the service or obligation by the Company. Any liability shall be assessed by the Company’s own value of the service and/or obligation or part thereof that is the subject of any claim.
6. Passengers must not bring any alcoholic beverages or illegal substances onto the vessel.
7. Boarding pass tickets are non-transferable and non-refundable and will not be replaced if lost, destroyed or damaged.
8. Special conditions apply to private charter & event bookings. Contact the Charter department for details.
9. Other Operators - Whilst all care is taken, no responsibility/liability whatsoever is borne or accepted by the Company for any other operator that is included, for any reason, as part of a package holiday, or conference or meeting within the Company's Ship. The Passenger agrees that any independent contractors with whom the Company so contracts provide their services subject to their usual terms and conditions.

• Conditions of Carriage apply to all bookings
• Travel Insurance is strongly recommended
• Groups over 60 guests are on request as special conditions and/or a private charter may apply
  
• Refunds are not available for services not availed once travel has commenced
  
• All refund claims must be made in writing
• Refunds exclude cancellation fees, change of date fees and any third-party fees financial transaction fees including credit card surcharges
• Additional terms and conditions may apply to Promotional Fares or Special Events that may be released on occasion, which will be written on promotional material, website or notified by Captain Cook Cruises accordingly
• Agent commission may be limited or not available on special events and promotional fares
• Captain Cook Cruises works closely with Destination NSW, Tourism Australia, City of Sydney and other precinct partners and event organisers, for major Sydney Harbour events including but not limited to New Year’s Eve, Vivid Sydney, the Sydney to Hobart Yacht Race and Australia Day. Cruises may operate to view spectacles, access special areas or participate in special event programs, organised by third parties that are outside our direct control. These may include fireworks, drone shows, nautical and lighting displays. By purchasing a cruise ticket, customers do so with the understanding that should these spectacles or special event programs be cancelled, the cruise will continue to operate as advertised and no refund will be applicable. Should we be notified in writing by the event organiser at least 48 hours in advance of the advertised departure time, that the spectacle or special event program will be significantly changed or cancelled, the company will endeavour to contact customers, or the customer’s booking agent, by the email provided, with considerations which may include a reduced price, alternate date, alternate cruise, cruise credit or refund at the company’s discretion. Captain Cook Cruises accepts no responsibility for costs associated with travelling to or from the cruise. Travel insurance is strongly recommended.

A 10% surcharge applies to Public Holidays on vessels with onboard catering personnel including

• Dinner Cruises, Lunch Cruises, High Tea Cruises, Premium Harbour Experience, Harbour Experience, Harbour Story and Cocktail Harbour Bar.

Public Holiday surcharges do not apply to Special Event Cruises that operate on a single calendar day, or approved Travel Agent partner bookings.

For bookings with less than 10 guests

• Payment in full is required at the time of booking
  

For bookings with 10 or more guests

• 30% deposit to confirm your booking
• Balance due 7-days prior to travel
• Please advise passengers numbers at the time of each payment
• Bookings are only confirmed when paid in full
• Captain Cook Cruises at all times reserves the right to release unsold seats if required
  
• If we become full on your departure and/or cruise type, full payment will become due 7-days of notification

For bookings with less than 10 guests

• One date change is permitted up to 24-hours prior to travel with any difference in the fare payable by the customer
• Additional date changes incur a $20 per person non-refundable fee

For booking with 10 or more guests

• One date change is permitted up to 7-days prior to travel, with any difference in the fare payable by the customer
• Additional date changes incur a $20 per person non-refundable fee

For bookings with less than 10 guests

• Cancellations notified less than 24-hours prior to travel incur a 100% cancellation fee

For bookings with 10 or more guests

• Non-Peak Dates: Cancellations notified less than 7-days prior to sailing incur a 100% cancellation fee
• Peak Dates:
  - Over 7 day prior to travel: 100% of the deposit
  - Under 7 days prior to travel: 100% of the total booking value

If we’re unable to operate, no cancellation fees apply. You may seek a refund from the original place of purchase, or a credit can be made with Captain Cook Cruises Sydney towards another cruise within 3 years of original date of travel. If purchased through a booking agent, please refer to the agent's terms and conditions.

Prices & Payment: as per Ticketed Cruises except

• Prices are variable and valid at the time of payment only
• Credit Accounts are not available with Promotional Fares - full payment is required at the time of booking
• Limited agent commission applies

Date Changes: as per Ticketed Cruises except

• Subject to the sale and travel periods of the promotion
• Any difference in the fare due to date change is payable at the time of change

Cancellation: as per Ticketed Cruises Cancellation Clause

• Promotional Fares cannot be combined with any other offer
• Promotional Fares do not apply to Special Events
• Valid for sale for a limited time only and subject to change without notice
• Block out periods may apply
• Limited inventory - only a select number of tickets are available at Promotional Fares on any given date
• Please remember that it is the customer's responsibility to check the price carefully before payment is finalised
• May only be available when purchased direct through Captain Cook Cruises
  

For bookings with less than 10 guests

• Payment in full is required at the time of booking

For bookings with 10 or more guests

• 30% deposit to secure your booking
• Balance due 14-days prior to travel
• Bookings are only confirmed when paid in full
  
• Captain Cook Cruises at all times reserves the right to release unsold seats if required
• If we become full on your departure and/or cruise type, full payment will become due 7-days of notification

*Agents: Credit Accounts are not available on Ticketed Special Events and limited commission applies.

Most special events fall on a single date, and therefore date changes are not available. For special events that run across multiple dates, one date change is permitted up to 24-hours prior to travel for bookings with 1-9 guests and 14-days prior to travel for bookings with 10+ guests, with any difference in the fare payable by the customer. Please note, additional date changes incur a $20 per person fee, in addition to any difference in the fare

All payments are non-refundable, and cancellations incur a 100% cancellation fee.

If we’re unable to operate, no cancellation fees apply. You may seek a refund from the original place of purchase, or a credit can be made with Captain Cook Cruises Sydney towards another cruise within 3 years of original date of travel. If purchased through a booking agent, please refer to the agent's terms and conditions.

Full payment is required at the time of booking.

*Agents: Credit Accounts are not available on Ticketed Special Events and limited commission applies.

All payments are final and non-refundable.

FOR THE PURCHASER

Payment in full is required at the time of purchase. Cancellations and refunds are not permitted; however, vouchers can be exchanged for Cruise Cash subject to the below conditions.

• Gift vouchers cannot be redeemed within seven days of purchase

• Cruise Cash is valid for 3 years from the date of purchase, and can be used towards a public cruise of your choice
• Promotional offers for a specific product
  - are valid for a limited time, usually 9-months (or 4-months for EOFY 2023 Sale), or for a specified operating period for seasonal products (e.g., Whale Watching season)
  - exclusion periods may apply
  - are not valid on special events unless otherwise stated
  - cannot be combined with any other offer

• The total money value of the certificate can be used towards one (1) cruise booking only and unused or expired amounts cannot be refunded or credited for other cruises or services

• At the discretion of Captain Cook Cruises, a maximum one-month extension may be possible (depending on fare type or cruise purchased) providing reservations are contacted ph +61-2-9206 1111 at least one working day (Mon-Fri 9am-5pm) prior to the certificate expiry date.

• If the cruise or promotional fare type is unavailable, the purchase price of the certificate can be exchanged for Cruise Cash, valid for up to 3 years from the time of original purchase. Refunds are not permitted.

• Expired cruise certificates cannot be extended, refunded, exchanged or redeemed for cash under any circumstances

Passengers must notify the Company in writing of any dietary requirements, food allergies or intolerances at the time of booking or, in the case of private events, no later than the final confirmation of catering numbers. While the Company will use reasonable endeavours to accommodate notified dietary requirements and to communicate such requirements to relevant catering and onboard crew, passengers acknowledge that all food is prepared in galleys with limited space and shared facilities.

Due to the nature of food preparation and service onboard vessels, the Company cannot guarantee that meals will be free from traces of allergens including, but not limited to, nuts, dairy, gluten, shellfish and other potential allergens. Cross-contamination may occur despite reasonable precautions being taken.

To the maximum extent permitted by law, the Company does not warrant that any food served onboard will be entirely free from allergens and accepts no liability for any loss, damage, injury or illness arising from exposure to allergens or other dietary substances, except where such liability cannot be excluded under applicable Australian Consumer Law.

Passengers with severe allergies or medical conditions acknowledge that they travel and consume food at their own risk and are responsible for carrying any necessary medication.

1. Private Dining Room Conditions
   1. These terms apply to the exclusive use of the nominated private dining room aboard a scheduled Captain Cook Cruises ticketed cruise.
   2. The booking is for the private room only and is not a private charter of the entire vessel.
   3. Other passengers may be travelling onboard.
   4. Captain Cook Cruises reserves the right to change the advertised cruise timings, departure wharves and routes
   5. In these terms, Customer means the person or organisation making the booking
2. Prices
   1. Prices quoted are inclusive of Goods & Services Tax (GST) at the current legislated rate of 10% and may be subject to variation by the Government of the day.
   2. Prices exclude any new legislated taxes or charges.
   3. Prices are net of agent commission
3. Deposit and confirmation:
   1. A deposit of 30% of the total booking value is required to secure the booking.
   2. The booking is confirmed once the deposit has been received
   3. By paying the deposit, the Customer confirms that they have received, read and accepted the Terms and Conditions applicable to the booking.
4. Final payment and guest numbers
   1. Final payment, final guest numbers, menu selections, dietary requirements, food allergies and intolerances must be provided 14 days before the event date.
   2. The final amount payable will be based on the final confirmed guest numbers and inclusions.
   3. Refunds or credits will not be provided for reductions in guest numbers, guest no-shows or unused meals after final numbers have been confirmed.
   4. Additional guests are subject to availability and payment at the time the guest numbers are increased.
   5. If final payment is not received by the due date, Captain Cook Cruises may cancel the booking and apply the cancellation fees below.
5. Cancellation
   1. Cancellations must be provided in writing.
   2. The following cancellation fees apply:
      1. More than 40 days before the event: $500
      2. 40 to 15 days before the event: 100% of the deposit
      3. 14 days or fewer before the event: 100% of the total booking value
6. Date changes
   1. One date change may be made without an administration fee where written notice is received at least 60 days before the event.
   2. Any further date change is subject to approval and a $500 administration fee.
   3. A date-change request received fewer than 60 days before the event will be treated as a cancellation.
   4. he replacement date is subject to availability and the pricing, package inclusions and minimum spend applying to the new date.
   5. Payments already received will be credited to the replacement booking. The deposit held must equal at least 30% of the revised booking value.
7. Payments and additional charges
   1. Payment may be made using the payment methods offered during the booking process.
   2. Credit Card surcharges apply
   3. Additional food, beverages, damage, extension charges and other incidentals must be paid before disembarkation or as otherwise advised by Captain Cook Cruises.
8. Dietary requirements and allergens
   1. Captain Cook Cruises will use reasonable efforts to accommodate dietary requirements notified by the required date.
   2. Food is prepared in shared onboard facilities and cannot be guaranteed to be completely free from allergens or traces of allergens
   3. Guests with severe allergies or medical conditions must carry any required medication and should assess whether the onboard environment is suitable for them.
9. Damage
   1. The Customer is responsible for damage caused to the private room, vessel, fixtures, fittings or equipment by the Customer, its guests, suppliers or contractors
   2. The Customer is also responsible for reasonable additional costs arising from the actions of its guests, suppliers or contractors.
10. Decorations and belongings
    1. Decorations, equipment and other items brought onboard must comply with Captain Cook Cruises’ safety and operational requirements and may require prior approval.
    2. All belongings, decorations, gifts and equipment must be removed at the end of the cruise. Perishable items left onboard may be disposed of after the event.
11. Accessibility
    1. Access to the private dining room requires the use of stairs. Wheelchair access is not available to the private dining room or all vessel facilities.
    2. Customers should discuss any accessibility, mobility or assistance requirements with Captain Cook Cruises before booking.
    3. Guests requiring personal care, physical assistance or supervision must travel with an appropriate carer or support person.
12. Disembarkation
    1. Guests must disembark within 15 minutes of the scheduled conclusion of the event.
    2. Where the Customer, its guests, suppliers or contractors delay disembarkation, an extension charge of $600 for each 30 minutes or part thereof may apply.