General Terms & Conditions
Effective 7 September 2021 and subject to change. For private events and boat charters, please contact our Events Teams for terms and conditions.
The following points apply to all Terms & Conditions:
- Conditions of Carriage apply to all bookings
- Travel Insurance is strongly recommended
- Groups over 60 guests are on request as special conditions and/or a private charter may apply
- Refunds are not available for services not availed once travel has commenced
- All refund claims must be made in writing
- Refunds exclude cancellation fees, change of date fees and any third-party fees financial transaction fees including credit card surcharges
- Operators other than Captain Cook Cruises reserve the right to charge cancellation fees in addition to these conditions
- Agent commission may be limited or not available on special events and promotional fares
- Additional terms and conditional may apply to promotional products that may be released from time to time, which will be indicated on the promotional material