Vivid 5pm Sunset Dinner & Drinks

Inclusions

  • Contemporary Australian dining
    - shared mezze plate plus a choice of mains and desserts
  • Includes Standard Bar Package
  • Cruise aboard "Vivid Sydney" MV Sydney 2000
  • See the lights of Vivid turn on from the water (approx. 6pm)
  • Menu

Need to know

  • Nightly during Vivid 24 May - 15 June 2019*
    - 2019 dates subject to confirmation by DNSW
  • Captains Special from $89 per adult
    - Normally $99
    - Limited availability
     - Terms & conditions
  • Children (4-15 years) $69
  • Guaranteed Window seating additional $19pp
  • Vivid Peak Nights
    - 24-26 & 31 May 2019
    - 01-02, 07-10 & 14-15 June 2019
  • Vivid Non-Peak Nights
    - 27-30 May 2019
    - 03-06 & 11-13 June 2019
  • Cruise Info
  • Credit Card Fraud Prevention
    - At check-in you will be required to present the credit card used to purchase your cruise online

Timetable

Departs  Darling Harbour King Street Wharf No.1
Nightly during Vivid 24 May - 15 June 2019  5.00pm. Returns 6.30pm

Car Parking  Please check your date for road closures 

Find Us

Vivid 5pm Sunset Dinner & Drinks thumbnail

Cruise aboard Vivid Sydney vessel MV Sydney 2000 including contemporary Australian dining with a choice of mains and desserts, plus house still, sparkling wines, beer and soft drinks. This 1½ hour cruise is a popular with early diners and those eager to see the lights of Vivid Sydney turn on every evening at 6.00pm. More Info ...

2018 details below as a guide ...

Vivid Highlights 25 May to 16 June 2018

2018 Vivid Light - more than 60 interactive light installations from 6.00pm to 11.00pm daily. 

Sydney Harbour Bridge - Eora-Dark Emu projection & Harbour Lights
Sydney Opera House - Metamathemagical 
Museum Contemporary Art Australia - Light projections
Customs House - Snugglepot & Cuddlepie
Darling Harbour - 'Ocean Fantastic'
Barangaroo - Experience the art of puppetry 
Royal Botanic Gardens - 3D Projections an enchanted,nocturnal envirnoment made up of LED lights
Taronga Zoo - Lights for the Wild light sculptures 
Chatswood - NASA 360-degree projection 
Kings Cross - Vivid KX will see the Coca-Cola LED billboard light up in vibrant colours for the first time in 40 years
Vivid Music & Modulations @ the Carriageworks
Vivid Ideas Exchange @ the MCA
Vivid Live @ the Sydney Opera House

The Vivid festival includes the NSW June long weekend.

Dress: We recommend Smart Casual

Special Diet? Please visit our Menus page for information or Contact Us. Download vegetarian menu or child menu for the Vivid 5pm Sunset Dinner Cruise.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

Accessibility for people with a Disability Policy 

Responsible Service of Alcohol Policy 

YOUR SAY NEW YEARS EVE - Had three trips with Captain Cook Cruises. The second one was the best - New Years Eve cruise and champagne dinner whilst watching the fireworks. Fantastic night. Pat

Other Cruises - Special Events

New Years Eve
December 31
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January 26
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February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
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September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
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Good Food Month
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Great Offers for Kids
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May - November
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March - June 
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March - April
Gift Certificates
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86 % approval from 159 responses

Date
Rating
4 days ago
5/5

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

Review for Sunset Dinner

2 weeks ago
5/5

We had a wonderful night. The service was exceptional.

Review for Sunset Dinner

2 weeks ago
2/5

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this was not the case on this occasion. Sunset times are shown on our website as they do vary depending on the season and daylight saving times during summer each year. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 weeks ago
4/5

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Review for Sunset Dinner

4 weeks ago
5/5

Service: Amazing experience
Product: Good .........................

Review for Sunset Dinner

1 month ago
5/5

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Review for Sunset Dinner

1 month ago
5/5

즐거웠습니다.

Review for Sunset Dinner

1 month ago
2/5

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. The meze plate is designed to make the dining experience more efficient for our customers to enjoy the beautiful sunset over Sydney Harbour. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

1 month ago
4/5

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Review for Sunset Dinner

1 month ago
5/5

Great experience. Good food. Very friendly staff

Review for Sunset Dinner

2 months ago
5/5

Service: The service was excelent
Product: excelent No complaints all good

Review for Sunset Dinner

2 months ago
2/5

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Review for Sunset Dinner

2 months ago
5/5

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Review for Sunset Dinner

2 months ago
5/5

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

Review for Sunset Dinner

2 months ago
4/5

I often take visitors to dine on the harbour. Service and food are good.

Review for Sunset Dinner

2 months ago
5/5

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Review for Sunset Dinner

2 months ago
5/5

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Review for Sunset Dinner

2 months ago
5/5

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Review for Sunset Dinner

2 months ago
5/5

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Review for Sunset Dinner

3 months ago
1/5

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 months ago
5/5

a staff celebrated my friend's birthday. We were so moved. Thank you.

Review for Sunset Dinner

3 months ago
5/5

The food was great, the service was good and the view was on point!

Review for Sunset Dinner

3 months ago
5/5

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

Review for Sunset Dinner

3 months ago
2/5

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか?久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして、誠にありがとうございます。 料理をお出しするタイミングは、お客様がお食事と景色を十分にお楽しみいただけるように考慮されています。しかし短いクルーズ時間でも、お客さまにゆったりおくつろぎいただけるクルーズを提供できますようにサービスを改善していきたいと思います。また、お料理のお味も質を高め、オーストラリアならではの味を深くまで楽しんでいただけるよう、努力してまいります。 貴重なご意見誠にありがとうございました。

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 months ago
4/5

Great cruise. Meals were tasty and the service was excellent.

Review for Sunset Dinner

3 months ago
4/5

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Review for Sunset Dinner

3 months ago
4/5

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Review for Sunset Dinner

4 months ago
5/5

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Review for Sunset Dinner

4 months ago
4/5

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Review for Sunset Dinner

4 months ago
5/5

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Review for Sunset Dinner

4 months ago
5/5

Great service.

Review for Sunset Dinner

4 months ago
5/5

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Review for Sunset Dinner

4 months ago
4/5

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Review for Sunset Dinner

5 months ago
5/5

service was very good, and the food was exceptionally good as well

Review for Sunset Dinner

5 months ago
5/5

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Review for Sunset Dinner

5 months ago
5/5

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Review for Sunset Dinner

5 months ago
5/5

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Review for Sunset Dinner

5 months ago
4/5

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Review for Sunset Dinner

6 months ago
2/5

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. Unfortunately, our photography is outsourced and we therefore do not have any direct control over this. However please be assured that we will forward your comments onto the relevant parties. We always try to provide friendly and efficient service, including meeting customer inquiries and requests. We apologise this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
5/5

Loved the friendly staff and the meal was wonderful.

Review for Sunset Dinner

6 months ago
5/5

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Review for Sunset Dinner

6 months ago
5/5

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Review for Sunset Dinner

6 months ago
5/5

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Review for Sunset Dinner

6 months ago
5/5

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Review for Sunset Dinner

6 months ago
5/5

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Review for Sunset Dinner

6 months ago
4/5

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Review for Sunset Dinner

6 months ago
2/5

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. We appreciate the comments about the food and the opportunity given to us to improve. Please be assured we have forwarded this onto our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
4/5

Excellent meal and very efficient staff

Review for Sunset Dinner

6 months ago
5/5

Service: From the moment we entered the wharf area, they were in control. So easy to get the ticket, board the ship and be seated. Excellent wait staff. Good food,fine wines and incredible views. So calm on the harbour. Great work folks!!!
Product: Excellent value. Really nice dinner and wines.

Review for Sunset Dinner Cruise

6 months ago
2/5

Service: Email to confirm booking confusing, too much information.
Food poor
3 stars for service on board by staff and the experience of seeing vivid from the boat.
Product: For the wonderful service from the staff on board and the opportunity to see vivid from the boat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that you felt the food and booking system of your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We provide customers a range of options to book, including email, online, in-person at one of our ticket reservation offices or over the phone. We are always happy to assist in any way we can to make this process streamlined and easy for the customer. We agree that the great service and amazing views of the Vivid Sydney skyline make for an enjoyable experience.


Once again thank you for your feedback.


Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

6 months ago
5/5

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Review for Sunset Dinner

6 months ago
5/5

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

Review for Sunset Dinner

6 months ago
4/5

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Review for Sunset Dinner

6 months ago
5/5

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Review for Sunset Dinner

6 months ago
5/5

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Review for Sunset Dinner

6 months ago
5/5

Service: We had visitors from USA here for Vivid - what a perfect way for them to experience this and a beautiful sunset dinner cruise on the harbour at the same time. We all loved it.
Product: Fantastic way to spend an evening with friends. Excellent value especially with window seats.

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: Professional and very customer focused.
Product: Value for money was exceptional.

Review for Sunset Dinner

6 months ago
5/5

Service: We enjoyed our Vivid dinner cruise so much last time we had to do it again with Captain Cook. This was our 2nd time for Vivid. The food was lovely and the service on board was great. I would recommend the MV Sydney 2000 to anyone. It rained but we stayed dry and enjoyed the views.
Product: Food was really good and service was great.

Review for Sunset Dinner

6 months ago
1/5

Good Morning,

I have been misinformed about the service, while booking the 'Sunset Cruise'. The refreshments were pathetic, and unlike anything I was told they would be. To make up and give my guest a consolation price, I wasted more money, purchasing a second cruise, immediately following the Sunset Cruise - on the same boat.

As an example; please consider the behaviour of the waiter who foisted on us a second bottle of wine, with only a short time before the end of the 2nd cruise. I then had to argue with the stuff about sitting a few more minutes, finishing the drink while there were cleaning and cluttering around us.

In short, I feel cheated

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review about your Sunset Cruise experience. We strive to deliver the best food, drinks and service possible to our customers and we were disappointed to read that your experience was not up to your standards. Please be assured your comments have been forwarded to our hospitality manager. Our cruises are cleaned and prepared thoroughly to ensure customers enter our vessel to a fresh environment. Therefore, we encourage passengers to disembark at the allocated time.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
5/5

Great service

Review for Sunset Dinner

6 months ago
4/5

Service: We have been three times previous and it has always been excellent. This time they didnt have a table ready for us. It is only a small thing, but the boat wasnt full. Great staff,
Product: No ones perfect, but it was pretty good value for money

Review for Sunset Dinner

6 months ago
4/5

Service: Good service.
Product: Overall we enjoyed the cruise. My only suggestion would be a more well presented meze platter. A few olives, artichoke hearts and sundried tomatoes was quite disappointing.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt the meze plate on your cruise wasn’t to your standards. We hope you would accept our apologies for not quite meeting your expectations in this regard but appreciate the opportunity given to us to improve. A copy of your review has been forwarded to our Catering Manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
5/5

Service: Very helpful and respectful of our needs.
Product: Great food, well presented and just enough choice.

Review for Sunset Dinner

6 months ago
5/5

The service staff were great, the barman on duty Mark, was very helpful with choosing cocktails.

Review for Sunset Dinner

6 months ago
2/5

Staff was really friendly... Food is alright... Tasty but a less amount of food served

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that you felt the portion size on your cruise wasn’t to your standards. We believe our portion sizing to be equal to any contemporary dining establishment in Sydney. We apologise you felt this wasn’t the case. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.


Once again thank you for your feedback.


Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

6 months ago
4/5

Service: Service was excellent, very friendly, view exceptional.
Product: excellent position, service great, very friendly

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: Everything was spot on, their check in was smooth, boats are great, the welcome with a bigggg smile and ofcourse their hostesses are beautiful. We were served by a Brazilian girl and she was great.
Product: Tasty and apt for an individual. No complaints whatsoever

Review for Sunset Dinner Cruise

6 months ago
4/5

Service: The food was nice. Unfortunately we didn't get to pick where we wanted to sit.
Product: Overall a great experience!

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: We were pleasantly surprised by the quality of the cruise compared to last year's buffet cruise. This time we opted for an a la carte option, and it was fantastic. The food was surprisingly excellent, which is saying something for mass produced food (we had the salmon and was awesome and NOT overcooked). Our host Vivian was also a delight, and kept us on our toes with cheeky banter all night. Two bottles of wine on the table was enough for the three of us, with other drinks part of the included beverage package available from the bar.
We will do this again.
Product: We were pleasantly surprised by the quality of the cruise compared to last year's buffet cruise. This time we opted for an a la carte option, and it was fantastic. The food was surprisingly excellent, which is saying something for mass produced food (we had the salmon and was awesome and NOT overcooked). Our host Vivian was also a delight, and kept us on our toes with cheeky banter all night. Two bottles of wine on the table was enough for the three of us, with other drinks part of the included beverage package available from the bar.
We will do this again.

Review for Sunset Dinner Cruise

6 months ago
4/5

Service: Was a good cruise. Only let down was that it’s a family friendly cruise that doesn’t offer kids options for dinner
Product: Cruise was good. You need to offer kids options though for dinner

Review for Sunset Dinner Cruise

6 months ago
5/5

Everything about the cruise was great for us. We got what we asked for and were not disappointed especially co-inside with Vivid

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: Booked a dinner cruise to see Vivid lights. Meal was delicious. Service fantastic. A very enjoyable cruise. Would recommend to everyone.
Product: Absolutely fantastic night. Dinner delicious. Service great.

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: Excellent service. Food was tasty.It was a perfect night.
Product: Excellent night with excellent service by all staff.

Review for Sunset Dinner Cruise

6 months ago
5/5

I like the cruise also the dinner all of the crew was nice and friendly I will do it again

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: It was excellent, the meals, wines and customer care. Actually I had two cruises with you, for my birth day 14/5/18,and vivid lights on 26//5/18.different days. Vivid lights dinner cruise was the best I have ever attended, the music was excellent ,Piano and Guitar player was excellent Thank you.

Kind regards,
Eva N
Product: Beautiful, though short. Exellent customer care

Review for Sunset Dinner Cruise

6 months ago
5/5

Service: We really enjoyed our experience
Product: We really enjoyed our experience

Review for Sunset Dinner Cruise

7 months ago
4/5

Service: Booking was easy and the staff was friendly.
Product: Taking the harbor dinner cruise was a nice way to see the city. The staff was friendly and the food was good.

Review for Sunset Dinner Cruise

7 months ago
5/5

Excellent service. Food was very good.

Review for Sunset Dinner Cruise

7 months ago
5/5

Service: Martin our waiter was very attentive and friendly.
Product: Great food, romantic dining experience

Review for Sunset Dinner Cruise

7 months ago
5/5

Service: Crew were lovely. Very happy and worked so hard. Food was amazing. Thank you for a perfect birthday cruise and meal
Product: Amazing view of the city. Lovely sunset over opera house and bridge

Review for Sunset Dinner Cruise

7 months ago
2/5

Staff service was great. Food was reasonable. However we paid $400 for 2 adults and 2 kids with window seats and value for money was nowhere near satisfactory. Due to the window tinting on the boat there was little quality view. We could and have have eaten at a top restaurant with a view of the harbour for similar money

Response from Captain Cook Cruises: Dear Customer, 


Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that you felt the views on your cruise wasn’t to your standards. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. The windows do have a light tinting to reduce glare from the sun during the day and bright lights during the night, however this should not impair viewing from within the vessel.


Once again thank you for your feedback. 


Kind Regards,

Head of Customer Service  

Captain Cook Cruises

Review for Sunset Dinner Cruise

7 months ago
5/5

Great

Review for Sunset Dinner Cruise

7 months ago
2/5

クルーズはよかったです。中国人の団体客と別のフロアーだったので静かでした。ディナーがあまりおいしくなかったのでもう少し内容がよければ5つ星。

Response from Captain Cook Cruises: Dear Customer,

この度はキャプテンクッククルーズのダイニングクルーズをご利用いただき誠にありがとうございました。お食事に満足いただけなかったとのこと。より多くのお客様に満足していただけるよう改善を続けてまいります。貴重なご意見をありがとうございました。またのご利用を心よりお待ちしております。

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

Review for Sunset Dinner Cruise

7 months ago
4/5

Service was great, staff were excellent

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of your Sunset Dinner Cruise. We were pleased to read that you enjoyed the service on your cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. Like all fine dining restaurants, tea and coffee are an additional extra. We have a fine selection of teas from T2 and Vittoria Coffee for our customers enjoyment. We agree that this excellent cruise is a great experience on Sydney’s brilliant harbour.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

7 months ago
5/5

We went end of April - the perfect timing for the sunset. It was pretty windy / choppy water but the boat was big enough to not notice much rocking. The wine was free and regularly topped up by cheerful staff. Last minute we asked if they had a candle as it was a birthday, and they provided a giant sparkling one - awesome!

Review for Sunset Dinner Cruise

7 months ago
5/5

Service: Awesome!
Product: Perfect night out... highly recommend!

Review for Sunset Dinner Cruise

7 months ago
4/5

Service: Great meal and service
Product: 2 hrs would be a grate time

Review for Sunset Dinner Cruise

7 months ago
5/5

Great ambiance, good food, excellent service and "Wow"-ing views. The staff on board made you feel welcome and lived up to the expectation of spending a special evening on board MV Sydney 2000.

Review for Sunset Dinner Cruise

7 months ago
5/5

Service: Service, food, comfort and sights were excellent - my overseas visitors, and even my son who's local, were very impressed with the whole experience! (I've done it several times before.)
Product: Excellent value - just right!

Review for Sunset Dinner Cruise

8 months ago
5/5

Service: Very nice cruise. Thank you
Product: Very nice cruise... Thank you!

Review for Sunset Dinner Cruise

8 months ago
2/5

Slightly disappointing as the boat didn’t have much ambiance and was a bit basic. The food was OK for this type of product, but not very hot. Could have been made more special with a little more thought. We enjoyed the event, but it could have been much better.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that you felt the ambience and food you received on your cruise weren’t to your standards. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that you felt that this wasn’t the case on this occasion, however please be assured that your comments have been forwarded to our catering manager for review. Selected cruises offer entertainment; however, the design of the Sunset Cruise is focused on a conversational ambience and the stunning setting.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Sunset Dinner Cruise

8 months ago
4/5

Service: Friendly staff to board & direct to tables. Friendly & prompt wait staff. The menu was ok but as I have done this cruise several times it would be nice to change the menu occasionally as it hasn’t changed in several years.
Product: Menu needs to be varied as it hasn’t changed in several years.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that you felt the food variety on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Please be assured that your comments have been forwarded to our catering manager for review. 

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Sunset Dinner Cruise

8 months ago
2/5

Service: The food was very nice.
The waitress was not very friendly and didn't explain the menu at all or ask if we wanted any drinks.
Her limited command of English didn't help.
Product: The cruise and the meal was very nice.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that you felt the service on your cruise wasn’t to your standards. We can assure you the all of our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Sunset Dinner Cruise

8 months ago
5/5

Excellent service provided, food was incredible, staff were great.

Review for Sunset Dinner Cruise

8 months ago
4/5

Service: We had a wonderful trip through the harbour of Sydney. Food was good, drinks were very good. And fortunately we could see the sun setting.
There was a pleasant atmosphere on the boad, and the crew was very friendly.

Thanks,
Ton
Product: It was good. The view, food and trip.

Review for Sunset Dinner Cruise

9 months ago
5/5

Excellent service scenery and food

Review for Sunset Dinner Cruise

9 months ago
5/5

Service: Was very happy with the service, friendly staff, quick service, worth the money spent.Would definitely recommend this to anyone wanting a pleasant dinner cruise.
Product: Couldn't have asked for anything more, we were all very satisfied with the dinner cruise.

Review for Sunset Dinner Cruise

9 months ago
2/5

Service: The menu needs better options ,
The wait staff were polite but slow in service of drinks
Product: It’s not long enough on the Harbour for the price

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food, beverage service and cruise itinerary on your cruise. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Sunset Dinner Cruise

9 months ago
4/5

Service: Attentive and friendly staff.
Product: A great cruise, fabulous views, top food, great window seats! Value for money.

Review for Sunset Dinner Cruise

9 months ago
5/5

Service: We were very impressed, the only thing the boat departed 10mins late from the wharf and got back dead on 6.30 in which I feel they should said the following;
Make an announcement to acknowledge they were departing late and that they would extend the trip for that amount of time.
Product: Food was great and drink, was easy to book. One thing would be good if you could enjoy the meal on the top outside deck when it was such a impeccable evening, just a few more Olives would have been great...Oh an just a bit of more kid friendly food...

Review for Sunset Dinner Cruise

9 months ago
5/5

Service: This is the second time I enjoyed a Sunset Dinner Cruise during the past year (the first was in July, 2017). Both times, the staff were friendly, quick and efficient; the food good and the selection of drinks more than adequate. A slick and smooth operation, no hassles, very good service and the scenery superb. Would definitely do this cruise again, or one of the other cruises with Captain Cook Cruises. We were more than happy with our experience.
Product: Great service, very good food, wonderful scenery ... overall just a very enjoyable experience.

Review for Sunset Dinner Cruise

9 months ago
4/5

Service: Really good service, friendly staff.
Product: The food was sub-standard. I appreciate that we were on the cheapest package, but on arrival the "mezze" was artichokes and sun-dried tomatoes clearly from a jar, and a small dish with 4 olives in it. 4! There was a small dinner roll and that was it. The salmon was not tasty - the skin was not crispy, and the two carrots and one asparagus did not really do much for the overall appearance or flavour. The dessert was ok. On the whole, it reminded me of a first year hospitality student's attempt at a meal. My friend had the vegetarian option and it was dry and tasteless. The service was very good.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were disappointed to read that the food involved with your cruise wasn’t to your standard. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. We agree that the service is very good.

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

9 months ago
5/5

Great service!

Review for Sunset Dinner Cruise

10 months ago
2/5

Since the staffs hadn't been ready for our table,i and my family had to wait about 15-20mins and the ship departured while we were waiting for being set the table.
If they had prepared the table earlier,we wouldn't have waited and wasted our time.Thank you.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the seating. Our tables are always arranged in advance for our customers immediately as they board our cruises. However, when a booking is made within an hour of the departure time, this information can be delayed in reaching our crew. This is why in your instance; a table wasn’t immediately ready on your arrival. We apologise sincerely for this inconvenience.  

Once again thank you for your feedback. 

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

Review for Sunset Dinner Cruise

10 months ago
4/5

Great food, beautiful views and swift service. Would have liked to have the photos included but other than that I couldn't complain. Spectacular

Review for Sunset Dinner Cruise

10 months ago
5/5

Service: Good service by staff, crew, and waiters. All were friendly and kindly answered any questions.
Product: Good value for meal and cruise. The dialogue from the crew could have been clearer, as we did not understand much of what was said due to a muffled sound system.

Review for Sunset Dinner Cruise

10 months ago
2/5

Service: The food was good, but choices limited. The overall experience would have been much better if the cruise went for a longer time. It felt like we were being rushed off the vessel before the hour and a half so that the next cruise could get away. Very much like a conveyor belt and not at all personal. We arrived back at the dock 15 minutes early and that time would have been better spent on the harbour!!
Product: Purchasing was easy enough - redemption was no problem either. It should be highlighted that this cruise departs from Darling Harbour and not Circular Quay where thehop on hop off service operates from.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food variety and cruise itinerary on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager. Our cruise times and route are listed on our website for customers to view, and we aim to follow this as closely as possible. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have. We agree that the food on our Sunset Dinner Cruise is good.

Once again thank you for your feedback.

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

Review for Sunset Dinner Cruise

10 months ago
5/5

Service: Lovely food and great views.
Product: A very relaxing and enjoyable outing.

Review for Sunset Dinner Cruise

10 months ago
4/5

Service: Good food, great service
Product: Good view and perfect duration

Review for Sunset Dinner Cruise

10 months ago
4/5

Service: Great way to see the harbour. Only downside was the time was too short and unfortunately beyond control is the disgusting culture along the wharf including smoking and drinking.
Product: Felt a little rushed for dinner and sightseeing in the time given.

Review for Sunset Dinner Cruise

10 months ago
4/5

Service: Good service, friendly and courteous. Food was mediocre. Would have liked for the sunset sail to have been closer to sunset. Didn’t want the later sailing that was just around sunset as it included loud live entertainment and dancing. Would have liked more time to meander around the outer deck and take photos
Product: Nice environment, mediocre food, not at sunset

Review for Sunset Dinner Cruise

10 months ago
4/5

Service: The boat staff were friendly and accommodating. The booking office were efficient and friendly too.
Product: The food was tasty although I would have preferred to see a more substantial entree for the table and more diverse choice for dessert (both desserts had citrus in it, if you didn't like citrus you weren't getting dessert).

Review for Sunset Dinner Cruise

10 months ago
5/5

Service: Tämä on ihan must do Sydneyssä. Parasta mahdollista palvelua, hyvää ruokaa ja juomaa + uskomattomat maisemat.

Jos satut olemaan 26.1 Sydneyssä niin silloin ehdottomasti fireworks dinner cruiselle. 👌 Kävimme kolmella risteilyllä lomamme aikana ja Captain cook on ehodottomasti paras vaihtoehto.
Product: Hyvä palvelu, erinomaista ruokaa ja hulppeet puitteet maisemineen.

Review for Sunset Dinner Cruise

11 months ago
5/5

Service: Service was excellent
Product: I purchases the ticket on online which included dinner and drinks.

Review for Sunset Dinner Cruise

11 months ago
5/5

Service: We loved our Sunset Cruise.

We had our 3 primary school aged children with us who all enjoyed the food and experience. The length of the cruise was just the right amount of time for the children.
The service was excellent. Our staff member was very pleasant and attentive.
Product: We thought the cruise, meal and drinks was great value for money. The only aspect that could have been improved was a slightly more substantial entree.

Review for Sunset Dinner Cruise

11 months ago
5/5

This cruise was amazing, food, table service and even the AC was perfect to a T! Thanks for a great afternoon my bf and I had so much fun!

Review for Sunset Dinner Cruise

11 months ago
2/5

Service: Initial service was poor. We were not offered drinks, and were not served drinks for at least 20-30 minutes after arrival, despite asking multiple waitresses, whose attention it was hard to get. This was frustrating, given the short length of the cruise. Food was served in a timely manner and waitresses were friendly.
Product: Enjoyable experience, would recommend, however would not call it a sunset cruise as the sun was no where close to setting at this time (in summer).

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding your drinks and time. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Your concerns have been forwarded to our hospitality manager. Sunset times are shown on our website as they do vary depending on the season and daylight saving times during summer each year. 

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Sunset Dinner Cruise

11 months ago
5/5

Service: Very helpful and accommodating. Nothing was too much trouble. Changed my tickets over several times due to a family member bring delayed by trains. Great experience on board. Overseas guests were very impressed and grateful for the experience.
Product: Entrees was plain nothing exciting. Main meal was good. Desert was excellent. Very fast paced and the waiter assigned to us kept mixing up the drink orders.

Review for Sunset Dinner Cruise

11 months ago
4/5

Overall, the service is good. We are happy to come back and recommend to mates.

Review for Sunset Dinner Cruise

11 months ago
4/5

Yes I would buy from them again. The service was good but I would have loved a cup of coffee to finish dinner with though I do realise that time as an important factor to them

Review for Sunset Dinner Cruise

12 months ago
5/5

Service: Was a very nice evening activity to do if you want to enjoy a quality meal and see some cool spots you otherwise wouldnt get a chance to see on your own!
Product: Well worth the money , would definitely do it again.

Review for Sunset Dinner Cruise

12 months ago
5/5

The staff was friendly and attended all our needs.the good was excellent though in small serves.

Review for Sunset Dinner Cruise

12 months ago
1/5

Service: Our cruse was delayed by 20min waiting for 1 group who were late . But they arrived back dead on time and asked us to leave meaning we only got just over an hour on the harbour We waited 45 mins to be served our No drink where brought to our table we had to go up & get lemonade for out kids. So we saw nothing tThe worst service ever
Product: We set sail over 20mins late due to 1 party arriving late . But they didn’t sail for the 90mins so we only got over an hour on the harbour. It took them 45 mins to serve our food and we had to go up and ask for drinks for the kids . It was the worst experience ever and a waste of the $700 we spent .

Response from Captain Cook Cruises: Service rating : Dear Customer, 

As per our email we were certainly disappointed to read of your comments . Our Master on the day was trying to accommodate the late patrons and returned to the dock to board them. This is always a difficult balance between being on time and endeavouring to accommodate all our guests. We sincerely apologise for the delay that occurred and for the inconvenience this has caused your group celebrations and for not quite meeting your expectations on this occasion and we have made a fair and reasonable offer to you directly for the inconvenience and delay.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service

Captain Cook Cruises


Product : Dear Customer, 

As per our email we were certainly disappointed to read of your comments . Our Master on the day was trying to accommodate the late patrons and returned to the dock to board them. This is always a difficult balance between being on time and endeavouring to accommodate all our guests. We sincerely apologise for the delay that occurred and for the inconvenience this has caused your group celebrations and for not quite meeting your expectations on this occasion and we have made a fair and reasonable offer to you directly for the inconvenience and delay.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
1/5

Service: We are extremely disappointed with the food!

Instruction to get to the wharf was poor.
Product: Very poor service, terrible food!
The starter was almost left over from the previous trip!

Response from Captain Cook Cruises: Dear Customer, 

Thank you for the review of your Sunset Dinner Cruise with us on Sydney Harbour. We were disappointed to read that you felt we were not able to meet your expectations regarding your food, service and the instructions. We try to make wharf locations as clear as possible on our website, and we suggest the use of google maps to direct you from your exact location. We can assure you our food is cooked freshly for every customer on board,. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately. However, please be assured your concerns have been forwarded to our hospitality manager.  

Once again thank you for your feedback and we sincerely apologise for the inconvenience. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
2/5

Service: I thought the boat looked very tired. The guide was terrific, very personable and the commentary good. I felt it was honed to an english speaking audience and specifically australian so my overseas visitors struggled a bit.
Product: The food was ok - nothing special but the view was great. Unfortunately o sunset as we were in daylight the whole way.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for the review of your Sunset Dinner Cruise. All our vessels including John Cadman 2 have a programmed renovation schedule to uphold our contemporary brand and image. During summertime the sun sets at a later time, and we try to make this as clear and transparent as possible by listing the estimated sunset times on our website. We agree that the great view and commentary makes for a fantastic time on Sydney Harbour. 

Once again thank you for your feedback and we sincerely apologise for the inconvenience. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
4/5

Yes. We would. We went to circular quay by mistake , but quick thinking from girl there, stopped the boat that was heading to darling harbour. Once there, they pulled in and then started off again so we could not get off. So we went for a longer ride and back in time for dinner. Ha! Ha!

Review for Sunset Dinner Cruise

12 months ago
5/5

It was perfect well worth the money and great service , we will be back forsure

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were pleased to read that you enjoyed this fantastic cruise. We agree that the great service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
5/5

Service: The service was excellent, the staff were amazing, friendly and welcoming.
Product: The web site was easy to use, the price was very reasonable for everything that was included

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
5/5

Service: Great service, friendly staff
Product: Overall experience was fantastic

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
4/5

Service: The cruise was fine but the waiting area on the wharf had no shade from the fierce sun.
Product: The service was excellent and the food was ok. The boarding area on the wharf had no shade and very little seating. It was very hot so that was uncomfortable and for older patrons it is not ideal.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. The wharves are unfortunately government domain, and therefore out of our control. However, we will be sure to pass your concerns on. We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback, it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

12 months ago
5/5

Service: fantastic service , great cruise
Product: food amazing and great service

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Dinner Cruise. We were pleased to read that you thoroughly enjoyed the food on this great cruise. We agree that the great service makes for a wonderful experience in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner Cruise

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Discover Sydney Dining

Discover Sydney Harbour Dining. Daily Dinner, Lunch and High Tea Cruises from AU$59

SailGP Sydney 15-16 Feb19

SailGP is sailing redefined: a new, fast, nation vs nation competition. Official Spectator Boat tickets on sale now

Christmas Party Cruises

Secure the best vessel on the best date at the best price. Christmas Party Cruises from AU$65

Christmas Day Cruise

Enjoy Christmas Day Lunch with family or friends aboard MV Sydney 2000 and let us do all the work - book now