The safety and enjoyment of our customers is our number one priority. We are a Covid-Safe commercial vessel operator and restaurant, operating in line with national and NSW Health regulations. Passenger numbers are in line with government regulations, with physical distancing, hand sanitisation, enhanced cleaning and contactless systems in place.

View our Travel Updates

Our Safety and Hygiene Initiatives

Contactless

Pre-bookings encouraged, digital brochures, cashless, digital tickets, mobile food and drink ordering system, reduced passenger-crew interaction.

Hand Sanitising Stations

Located at check-in, at boarding and onboard.

Enhanced Cleaning

At check-in counters, handrails, hight contact areas including door handles, hard surfaces, bathrooms, chairs, tables and counters.

Physical Distancing

Limited passengers in each space and minimum 1.5m distance between guests; reduced passenger-crew interaction; monitoring of passenger numbers on non-seated areas; distancing and hygiene signage.

Face Masks

A face mask (fitted face covering) is currently mandatory on all vessels and at ferry wharves whilst waiting to board, excluding while eating and drinking.

Modified Services

Mandatory check-in through Service NSW app; individual condiment
servings; no bar service or open food displays; disposable plastic
cutlery available on request.

Gold Penfolds Dinner couple having degustation menu, waitress presenting St Henri wine to dining table drinks and glasses

Staff Preparedness

  • Mandatory COVID-19 training program for all staff
  • Gloves available to crew
  • Temperature testing of all staff prior to their shift

Customer Preparedness

  • Customers are requested not to cruise if they are unwell or have COVID-19 symptoms
  • Captain Cook Cruises have the right to refuse service to anyone with COVID-19 symptoms
Waitress crew setting dining table for Gold Penfolds Dinner onboard Sky Deck

Warehouse Quarantine

  • All food service items including napkins, food wrappings, condiments, and cutlery will be accepted into our warehouse, disinfected and secured prior to disbursement and utilization

Contact Tracing

  • Checking in via Service NSW app is now compulsory for both passengers and crew for contact tracing. We also encourage all customers and crew to download the COVIDSafe app.

Travel Updates

Captain Cook Cruises is following the direction and advice from the NSW Government in relation to essential and non-essential services, including transport and travel. Our Lane Cove to City commuter ferry services will remain in operation to a modified schedule. However, our Watsons Bay to City commuter ferry service has been suspended until Friday 27 August 2021, inclusive.

Current restrictions have also resulted in the cancellation of non-essential services including Dining, Sightseeing and Hop On Hop Off cruises until Friday 27 August 2021, inclusive. We hope to recommence services from Saturday 28 August 2021 if restrictions permit. Our phone lines will remain open. You can contact our team on +61 2 9206 1111 9am - 5pm daily, or email us at sydney@captaincook.com.au

If you have a cruise booked with us during this time, we kindly ask you to please be patient with us as our team will be in contact with you in the coming days to discuss the following options:

Transfer

Transfer your booking to another date before 31 March 2022, excluding special events

Cruise credit

To be spent at a time convenient to you within the next 3 years

Refund

A refund for any monies paid for your booking. If you have used a Dine & Discover voucher, a cruise credit of $25 per voucher is available

Private Events

For Private Events and Charters please contact your Charter Event Manager +61 2 8270 5136 or email charters@captaincook.com.au

We ask for your patience and understanding as we are currently dealing with high call volumes and online enquiries and will respond as soon as possible.

We hope that you all stay safe and we thank you for your understanding and support.

We are a COVIDSafe environment. Let us worry about the restrictions so you don't have to.

Captain Cook Cruises strives to be flexible with cancellation and change of date requests due to Covid-19 outbreaks. We understand government regulations, isolation orders and border closures can disrupt your travel plans. We may offer you a refund, a discount or credit for a future cruise depending on your circumstances. Please remember, you may also be required to provide suitable evidence.

At the same time, we appreciate your understanding that sometimes a refund is not always possible. There are costs involved in changing your booking, at an administrative, operational, catering and staffing level. At all times, credits or refunds over and above our standard terms and conditions for public cruises or your individual contract for Private Events, remain at the company's discretion.

  • International travel restrictions: visit the Australian Government Health website
  • Domestic travel restrictions: on travel within the States and Territories of Australia, please visit the Australian Government Health website here
  • Specific restrictions and health advice within New South Wales: please visit the NSW Health website

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