Book with Confidence

If your cruise is cancelled due to a NSW Health lockdown, or Interstate or International quarantine regulations, you can be assured of a refund when you book direct with Captain Cook Cruises.

We follow NSW Health Regulations.

The safety and enjoyment of our customers is our number one priority. We are a highly experienced Covid-Safe commercial vessel operator and restaurant, operating in line with national and NSW Health regulations, as a minimum. We continue to provide hand sanitisation stations, enhanced cleaning and contactless systems wherever possible.

View our Safety and Hygiene Initiatives

View our Travel Updates

Our Safety & Hygiene Initiatives

Contactless

Pre-bookings encouraged, cashless, digital tickets available, smartphone ordering of food and drink available on public bar and dining cruises, reduced passenger-crew interaction.

Enhanced Cleaning & Hand Sanitisation

Hand sanitisations stations are located at check-in, at boarding and onboard.

Enchanced cleaning at check-in counters, handrails, high contact areas including door handles, hard surfaces, bathrooms, chairs, tables and counters.

Face Masks

A face mask (fitted face covering) is mandatory for all staff and passengers on transport services only.

Gold Penfolds Dinner couple having degustation menu, waitress presenting St Henri wine to dining table drinks and glasses

Staff Preparedness

  • Mandatory COVID-19 training program for all staff
  • Gloves and face masks available to crew upon request

Customer Preparedness

  • Customers are requested not to cruise if they are unwell or have COVID-19 symptoms
  • Captain Cook Cruises have the right to refuse service to anyone displaying symptoms of COVID-19

Travel Updates

If you have a cruise booked with us and are unable to travel due to a lockdown or quarantine relevant to your person or location, please contact our Reservation team who will discuss the following options:

Transfer

Transfer your booking to another date within 6 months from when your booking was due to take place, excluding special events

Cruise credit

To be spent at a time convenient to you within the next 3 years

Refund

A refund for any monies paid for your booking. If you have used a Dine & Discover voucher, a cruise credit of $25 per voucher is available

Private Events

For Private Events and Charters please contact your Charter Event Manager +61 2 8270 5136 or email charters@captaincook.com.au

Our phone lines are open 9am - 5pm daily. You can contact our team on +61 2 9206 1111 or email us at sydney@captaincook.com.au

We hope that you all stay safe and we thank you for your understanding and support.

We are a COVIDSafe environment. Let us worry about the restrictions so you don't have to.

Captain Cook Cruises strives to be flexible with cancellation and change of date requests due to Covid-19 outbreaks. We understand government regulations, isolation orders and border closures can disrupt your travel plans. We may offer you a refund, a discount or credit for a future cruise depending on your circumstances. Please remember, you may also be required to provide suitable evidence.

At the same time, we appreciate your understanding that sometimes a refund is not always possible outside NSW Health Regulations. There are costs involved in changing your booking, at an administrative, operational, catering and staffing level. At all times, credits or refunds over and above our standard terms and conditions for public cruises or your individual contract for Private Events, remain at the company's discretion.

You can view our full Covid and General Terms & Conditions here.

  • Specific restrictions and health advice within New South Wales: please visit the NSW Health website
  • International travel restrictions: visit the Australian Government Health website
  • Domestic travel restrictions: on travel within the States and Territories of Australia, please visit the Australian Government Health website here

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