The safety and enjoyment of our customers is our number one priority. We are a Covid-Safe commercial vessel operator and restaurant, operating in line with national and NSW Health regulations. Passenger numbers are in line with government regulations, with proof of vaccination requirements, physical distancing, hand sanitisation, enhanced cleaning and contactless systems in place.

View our Travel Updates

Our Safety and Hygiene Initiatives

Proof of Vaccination and Check-in

All staff and customers (excluding customers on transport-class services) are required to

  • check-in through Service NSW app
  • be fully vaccinated for COVID-19
  • provide proof of vaccination - view our Vaccination policy here.

Contactless

Pre-bookings encouraged, cashless, digital tickets available, smartphone ordering of food and drink available on public bar and dining cruises, reduced passenger-crew interaction.

Hand Sanitising Stations

Located at check-in, at boarding and onboard.

Enhanced Cleaning

At check-in counters, handrails, high contact areas including door handles, hard surfaces, bathrooms, chairs, tables and counters.

Physical Distancing

Limited passengers in each space and minimum 1.5m distance between guests; reduced passenger-crew interaction; monitoring of passenger numbers on non-seated areas; distancing and hygiene signage.

Face Masks

A face mask (fitted face covering) is currently mandatory onboard for all staff and customers, excluding while eating and drinking. Masks are required on shore for front-of-house hospitality staff only.

Gold Penfolds Dinner couple having degustation menu, waitress presenting St Henri wine to dining table drinks and glasses

Staff Preparedness

  • Mandatory COVID-19 training program for all staff
  • Gloves and face masks available to crew upon request

Customer Preparedness

  • Customers are requested not to cruise if they are unwell or have COVID-19 symptoms
  • Captain Cook Cruises have the right to refuse service to anyone unable to provide proof of vaccination or refuses to check-in where applicable, and anyone displaying symptoms of COVID-19

Contact Tracing

  • Checking in via Service NSW app is compulsory for both passengers and crew on vessels excluding transport-class services, to enable contact tracing. We also encourage all customers and crew to download the COVIDSafe app.
Waitress crew setting dining table for Gold Penfolds Dinner onboard Sky Deck

Vaccination Policy

In accordance with NSW Health regulations, all guests and crew must by fully vaccinated. It is important that we follow this advice for the safety and well being of our customers and crew. Proof of vaccination will need to be provided upon boarding our vessels. You can get proof of your COVID-19 vaccination through:

A COVID-19 digital certificate or Immunisation History Statement

View instructions here for the above options.

If you are unable to get proof of your vaccination online or do not have a Medicare card, you can call the Australian Immunisation Register and request your Immunisation History Statements or COVID-19 certificate to be posted to you. Please note this could take up to 14 business days to arrive in the post.

Travel Updates

We are excited to announce we have recommenced our harbour cruises. We look forward to welcoming you back to the world's best harbour.

In line with NSW Government guidelines, passenger numbers will be limited, which will provide a more exclusive and personalised experience for our guests. Proof of vaccination will be required for all guests and masks are mandatory for hospitality staff.

If you have a cruise booked with us and are unable to travel due to a lockdown relevant to your location, please contact our Reservation team who will discuss the following options:

Transfer

Transfer your booking to another date within 6 months from when your booking was due to take place, excluding special events

Cruise credit

To be spent at a time convenient to you within the next 3 years

Refund

A refund for any monies paid for your booking. If you have used a Dine & Discover voucher, a cruise credit of $25 per voucher is available

Private Events

For Private Events and Charters please contact your Charter Event Manager +61 2 8270 5136 or email charters@captaincook.com.au

Our phone lines remain open. You can contact our team on +61 2 9206 1111 9am - 5pm daily, or email us at sydney@captaincook.com.au

We hope that you all stay safe and we thank you for your understanding and support.

We are a COVIDSafe environment. Let us worry about the restrictions so you don't have to.

Captain Cook Cruises strives to be flexible with cancellation and change of date requests due to Covid-19 outbreaks. We understand government regulations, isolation orders and border closures can disrupt your travel plans. We may offer you a refund, a discount or credit for a future cruise depending on your circumstances. Please remember, you may also be required to provide suitable evidence.

At the same time, we appreciate your understanding that sometimes a refund is not always possible. There are costs involved in changing your booking, at an administrative, operational, catering and staffing level. At all times, credits or refunds over and above our standard terms and conditions for public cruises or your individual contract for Private Events, remain at the company's discretion.

You can view our full Covid and General Terms & Conditions here.

  • Specific restrictions and health advice within New South Wales: please visit the NSW Health website
  • International travel restrictions: visit the Australian Government Health website
  • Domestic travel restrictions: on travel within the States and Territories of Australia, please visit the Australian Government Health website here

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