Seniors Festival

NSW SENIORS FESTIVAL CRUISES

NSW Seniors Festival is the largest celebration for people over 60 in the southern hemisphere. Captain Cook Cruises is proud to support this event annually with special seniors cruises. Download flyer

Seniors Festival Cruises 2020
- Details coming soon ...

Select cruise and date below

2020 details coming soon. Refer 2019 details below as a guide ...

NSW SENIORS FESTIVAL GALA CONCERTS & EXPO 

  • Premier's Gala Concerts (International Convention Centre Theatre - Darling Harbour)
    - Concerts 1 & 2: Thursday 14 February 2019
    - Concerts 3 & 4: Friday 15 February 2019
  • NSW Seniors Festival Expo (International Convention Centre Theatre - Darling Harbour)
    - Thursday 14 & Friday 15 February 2019 from 9.00am

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March - April
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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89 % approval from 552 responses

Date
Rating
3 days ago
5/5

Service: This Dinner Cruise provided a wonderful means of taking in the Sydney Opera house at night during the Vivid Presentation. The picturesqe landscape seen from the top deck as the sun was setting is something I will never forget. The service was great and the food presentation & flavors were great. The opportunity to view the Sydney Opera house from the water was worth the cost alone. The exceptional service, food, and drinks were just a bonus. I am pleased to have booked this excursion. I would recommend it to others without hesitation. Thank you Captain Cook Cruises.
Product: The views of the Sydney Opera house at night were well worth the money spent. The Dinner, service, and cruise were all a bonus.

Review for Sunset Dinner

4 days ago
5/5

Food was great , service was terrific

Review for Sunset Dinner

4 days ago
4/5

Service: The staff were friendly and attentive. The food was reasonably good. I was disappointed with the vivid lights and don’t think it should be advertised as same as there was only the Opera House and Museum of Contemporary Art that had light displays. Once it gets dark on the water you have no idea where you are. Some discreet commentary whilst Cruising would have be good to orientate to Sydney Harbour at night.
Product: Staff were friendly and attentive. Food was reasonably good.
I don’t think it should be advertised as a Vivid lights tour as the only lights shows that you could see were the Opera House and Museum of Contemporary Art. I also think some commentary of location during the Cruise would be beneficial to orientate to Sydney Harbour

Review for Sunset Dinner

4 days ago
5/5

Service: The Lasses that served us were impeccable and very well mannered . A delight to talk to nothing was a problem ..
Product: Dinner was rushed and understandably so with the next cruise to be catered for ...... mmmmmmmm

Review for Sunset Dinner

5 days ago
4/5

Service: The ship was quite lovely, it was clean and presented nicely, the service was quite good with waiters coming to our table several times and the food was nice.
Although one issue I had was coffee not being included in the cruise, it cost extra and there wasn't non-dairy options.
Product: Quite easy to compare the cruises and select the right one

Review for Sunset Dinner

5 days ago
4/5

Service: Good Service.
Product: Not enough selections of food.

Review for Sunset Dinner

7 days ago
4/5

Their services are great but I will not fill the rest of this out given that this request was directed to "McNeight"
If you are unable to even address me by my correct name then what would be the point of going any further.
My name is Glynis McNeight not just "McNeight" which is downright rude.

Review for Sunset Dinner

7 days ago
5/5

Service: Fabulous 1.5 hours on the Harbour to experience Vivid. Staff, ambience, food all lovely.
Product: Fab food, very impressed. We shared the chicken and salmon and it was delicious.

Review for Sunset Dinner

1 week ago
5/5

Service: Great Customer Service!
Product: Customer Service was great. Seating and view were perfect.

Review for Sunset Dinner

1 week ago
5/5

Service: We were seated promptly by smiling staff. Food was plentiful and delicious, and serving staff very efficient and friendly.
Product: Delicious and varied. Plenty of food .

Review for Seafood Buffet Lunch

2 weeks ago
2/5

Service: We had salmon as the main, it was served warm, also I purchased a coffee it was served luke warm, The experience was disappointing, not up to the standard of your normal service.
Product: Not good, the main was served warm. Also purchased a coffee, it es served luke warm. Not up to your normal good standard.

Review for Sunset Dinner

2 weeks ago
4/5

Service: Really friendly staff and caring service from everyone from quayside to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price. Parents loved it, so did I.
Product: Really friendly staff and caring service from everyone from quayside staff to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price.

Review for Sunset Dinner

2 weeks ago
4/5

Service: Everything was good. I will come back.
Product: Last time about 3 years ago the buffet lunch had more variety.

Review for Seafood Buffet Lunch

2 weeks ago
5/5

Service: The service, cruise and dinner was top notch and we were running late and literally arrived as they were pulling up the plank and they still let us on and for that we were grateful.
Product: Amazing experience and nothing else quite compares

Review for Sunset Dinner

2 weeks ago
4/5

The food was great and the wait staff very professional. The only complaint I have is that we didn’t get to see much of the Vivid Light show. The show started at 6pm but the ship had to return to the wharf by 6:30pm. So our Vivid experience was very short lived.

Review for Sunset Dinner

2 weeks ago
2/5

The cruise was to rushed, needed to wait until 6pm for the vivid lights, which if you weren't quick enough, you didn't see it.

Review for Sunset Dinner

2 weeks ago
5/5

Service: I am happy with the service.
Product: The exact time for dinner and evening time was very nice and pleasant. weather was good. no need to travel late night.perfect to show the foreign visitors how city looks at night time.

Review for Sunset Dinner

2 weeks ago
5/5

It was fantastic feelings with someone you love in this experience. Thank you so much!

Review for Sunset Dinner

2 weeks ago
4/5

Service: It was a very good itinerary as they didn’t speak all the time.
Product: It was value for money. It was good how they kept topping the dishes

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: Our sunset cruise was so well organised - great dinner and birthday drinks for me - special to see Vivid from the water - Love Sydney and you made it special
Product: as mentioned in customer experience

Review for Sunset Dinner

3 weeks ago
5/5

Service: Done very well, kind staff, Delicious food well presented. Amazing views of harbour
Product: I dont eat seafood but the salads were amazing.

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: The meal was lovely and served well. We had plenty of room at our window view table and the view was excellent. My husband is not as able as he once was on his feet so it was really good that he was able to see everything without leaving his seat.
Product: I went on a dinner cruise last year with a friend. Although the sunset cruise doesn't show the Vivid colours as well as the later one, it was still the best option for my husband as he wouldn't have been able to do the later one.

Review for Sunset Dinner

3 weeks ago
5/5

Service: We took the sunset Cruise during the Vivid Festival. Great value for money. Great service, friendly efficient staff and great food.
Product: Great value for money. Great service, friendly and efficient staff and good food.

Review for Sunset Dinner

3 weeks ago
4/5

Service: All round easy option for a great trip around the harbour.
Good food, expected quality of wine and other drinks.
Great service by everyone we came in contact with.
Product: All good and worked well.

Review for Sunset Dinner

3 weeks ago
5/5

An excellent experience, the staff were very polite & helpful, the meal was also very good with unlimited wines of a good standard. All in all very good value & well done.

Review for Sunset Dinner

3 weeks ago
5/5

Great Service, had a great time!

Review for Sunset Dinner

4 weeks ago
5/5

Service: Everyone on board was on their best behavior and will definitely come back
Product: Great selection of choice

Review for Seafood Buffet Lunch

4 weeks ago
2/5

Service: Not much variety with the food selection. The vegetarian option was a curry and it was way too spicy!
Product: Not enough variety in food. Food was nice though.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. Please be assured your review will be forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 weeks ago
4/5

Had a wonderful time on Sydney Harbour with my wife. Enjoyed the premium check in and bubbles on arrival. Even bought several more rounds when the bar opened. Tour was excellent and really enjoyed the commentary. What we weren’t expecting however was the afternoon tea to arrive in ‘boxes’. Literally, mini slices of cake in boxes wrapped in plastic. Seemed very cheap and tacky.

Would have been nice to have a table with tea/coffee and cake on it to help ourselves rather than mini boxes of cake...

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Beautiful Mothers Day Cruise.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Pleasant staff, well- appointed boat and seating arrangements.
Product: Good value for money and easy to pay online.

Review for Seafood Buffet Lunch

1 month ago
4/5

This is our 3rd sunset cruise as it’s a present for my niece’s birthday. Generally very happy with it & with the service. Staff are friendly & professional.
However my other niece is vegetarian & we thought the one (and only) vegetarian meal was quite unsatisfactory. It was basically some vegetables & nothing else. This in no way lives up to what is to be found in most restaurants now as a vegetarian meal. Recommend you address this gap in your menu.

Review for Sunset Dinner

1 month ago
5/5

Service: I loved the cruise. Its the perfect way to see Sydney. The food was good and I enjoyed the commentary about the history of Sydney!
Product: Great food and wine. All round enjoyable!

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Booking and service was great
Product: The food was great and plenty of it, the prawns and oysters were fresh, really enjoyed lunch on lovely Sydney Harbour.
The commentary was a little hard to hear at times, particularly the female voice.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: From the initial online booking experience to being greeted as we boarded the cruise, the friendliness of staff and ease of navigating the website was ooutstanding!
Product: The commentary was well delivered and the service was excellent.

Review for Harbour Story Premium - Morning

1 month ago
5/5

Service: service was very good, nice to see edward was working that day.
food was good
Product: all good,fresh food and good variety

Review for Seafood Buffet Lunch

1 month ago
5/5

Great service, the team were able to provide us with a last minute birthday request and surprised us with a cake, it was really sweet and the family had a great time! My dad especially enjoyed himself celebrating his 80th birthday

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: We took our Aunt out for a seafood lunch cruise for her 90th birthday. We could not have asked for a better day. The harbour was superb in all it's a glory on a picture perfect day. The food was excellent and plentiful and the staff were wonderful. Nothing was too much trouble. They went above and beyond to make our aunt's day very memorable. They brought out the cake after lunch and even sang Happy Birthday to our aunt. She loved it and said it was the best birthday she had ever had. I cannot recommend this venue highly enough.
Product: The seafood as well as the other food was wonderful. Very fresh, tasty and more than enough.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: ............
Product: ...........................

Review for Sunset Dinner

1 month ago
5/5

It was excellent. The staff were friendly and very helpful. The cruise was lovely and relaxing. Everything was clean, neat and not rushed.

Review for Harbour Story Premium - Afternoon

1 month ago
2/5

Service: The staff were all smiles, attentive, approachable and lovely.
However this being my 3rd time on the boat within 3 years I wasn't impressed with the food variety and quantity avaliable.

My previous visits the buffet had a much larger variety of options and serving sizes much larger

Desserts and fruit salad was disappointing.

To be honest i dont think I would choose this cruise again once seeing the other buffet lunch cruise options on offer for same price.

Thank you for the opportunity to give feedback and your staff once again were amazing hosts.
Product: IFood not great, limited options

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager to review, and we hope to see you onboard again.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Great hospitality , good food
Product: Lovely night , great people, staff friendly

Review for Sunset Dinner

1 month ago
5/5

One person pulled out on the spot. So Captain Cook cruises gave us the credit to use at bar which was really nice from them. We enjoyed the lunch. Vegetarian curry was very delicious. We would definitely be back again. Staff was really friendly and nice. Great customer service.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: The service we had was amazing our steward attended to our every need.
Product: Great value for money and received everything we expected and more.

Review for Sunset Dinner

1 month ago
5/5

Service: The cruise was on time and the staff we friendly friendly. The commentary was very informative and delivered in a very easy listening format. The morning tea was absolutely delicious.
Product: Absolutely good value for money.

Review for Harbour Story Premium - Morning

1 month ago
4/5

Service: I enjoyed the commentary
Product: The commentary was engaging

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Would have good to have told of our canapés. I thought they were a bit pedestrian

Review for Harbour Story Premium - Afternoon

1 month ago
2/5

Service: My daughter on the day ordered a window seat costing her $30.00 when we got on board there was hardly anyone on board and plenty of window seats left. I felt that the lady who sold it to her should have advised that there would be no problem getting a window seat!
Product: A good selection with friendly service!

Response from Captain Cook Cruises: Dear Marilyn,

Thank you for your review of your Captain Cook Cruises experience. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. The demand for our window seating can vary, and therefore we are unable to predict the demand for any given day.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Window side table charge is too expensive as it's charged to each person. All other services and foods quality were good.
Product: It's good but a bit expensive

Response from Captain Cook Cruises: Dear Jae Yong Cho,

Thank you for your review of your Captain Cook Cruises experience. Our window seating is an entirely optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality; therefore, we are pleased to read that your food was good. We believe our pricing to be equal to any contemporary dining establishment in Sydney.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: The commentary was fantastic. Best Sydney Harbour cruise I have been on (this was probably the sixth, showing visitors the sights)
Product: Couldn't have been better

Review for Harbour Story Premium - Morning

2 months ago
1/5

Service: The restaurant servers and restaurant managers were very nice and accommodating to my allergic needs . The food was terrible and we were unable to hear the commentator speak about the landmarks throughout the entire cruise. I would not recommend this cruise to anyone.
Product: The only seafood was rubber shrimp. The food was terrible and we were unable to hear the commentator speak about the landmarks throughout the entire cruise. I would not recommend this cruise to anyone.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if this was not to your standards on this occasion. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. As you’re aware, finding the right balance for volume can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Our tour guide was very good. He was very informative and mixed in a lot of humor with it. The boat was nice,as was the staff.

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Service: Couldn’t hear commentary that well. fortunately, I’d heard it before having worked for CCC in 1991
The savory/sweet snacks included were all pretty sweet.
Product: Good value, long enough tour to see both the main and middle harbor.

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Service: love the commentary
Product: good value , good choice of options

Review for Harbour Story Premium - Afternoon

2 months ago
2/5

The food was fresh and varied. We paid extra for window seating and the window was very dirty making it difficult to see through. We were hosting friends from overseas and were embarrassed with how the staff discussed the drinks bill at the table. We didn’t request NRMA discount voucher for the online lunch reservation because it was difficult to know how to do this and the staff on board did not know how to apply on the drinks bill - a $5 discount on a $60 bottle of wine was not 20% discount. We were not as fast as others lining up for food so there was little left which was also disappointing. The seafood was fresh and tasty though.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. The food throughout our Buffet Lunch Cruise is replenished constantly. If there is something missing, please don’t hesitate to alert our cruise director to ensure this is replenished immediately.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Great service!

With food, there wasn't enough for everyone.. we missed out on desert but other than that it was great

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Good trip, exceptional speaker
, good service on board with great staff attending
poor premium tickets in relation with price
Product: good in general, poor in relation prices and service

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Addition of Pinot Gris to the wine selection would have been nice

Review for Sunset Dinner

2 months ago
2/5

Service: It was the day before Easter weekend and it was as if the staff were non existent. No-one came to take an order for drinks, we had to ask for water and go to the bar ourselves for our drinks.
We also thought that the seafood was tasteless. We invited a friend for his 80th Birthday and have been on these lunch cruises before and really enjoyed the food but this time it was very bland. So disappointing.
Product: All the seafood was very poor - completely lacked taste.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Fantastic tour and Tour Guide was very knowledgeable. Good snacks
Product: Good value for money and excellent tour. Tour Guide very knowledgeable,

Review for Harbour Story Premium - Morning

2 months ago
5/5

The whole crew was absolutely amazing! Everyone was so friendly and made this part of our honeymoon so awesome. They even brought out our dessert and sang to us! We would love to do this again!

Review for Sunset Dinner

2 months ago
5/5

Service: Friendly helpful staff
Product: Beautiful prawns and oysters,and a selection of other tasty foods.

Review for Seafood Buffet Lunch

2 months ago
4/5

Lovely lunch, the seafood was so fresh which is amazing!
But 1.45hrs can be a bit of rushed if it's your (your guest's) 1st visit to Sydney. 2.15hrs would be more realistic to allow passengers/visitors to better enjoy the ambience.

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Your booking staff was easy to deal with and informative. Upon arrival it was suggested to take photos first up on deck and then sit down to a leisurely lunch which we did and enjoyed. The only negative was I thought a bit more time would be good.
Product: The food was fresh and delicious.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Excellent - from ease of booking online to the actual cruise. A very relaxing way to experience Sydney harbour with an enjoyable commentary and plenty of room on board to move around. Fun morning tea. Excellent introduction to Sydney for visiting friends.
Product: No issues - easy to book on line and collect tickets on day of cruise. comprehensive instructions provided.

Review for Harbour Story Premium - Morning

2 months ago
5/5

Overall service and facilities were great. Commentary was also nice.

Review for Harbour Story Premium - Morning

2 months ago
5/5

From the original booking for our group to going on the lunch cruise, the attention of the staff was fantastic.

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: The service provided was amazing.
Product: Was registered for a Premium cruise but couldn't reach there on time. They swapped my ticket with the Normal story cruise instead but provided me all the services and food which I registered for, for the premium version. It was a pretty good gesture.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

They did every thing well.the cruise took in all of the harbour, the meal was good and well presented, the drink just kept coming, and the staff were very professional. Great value for money.

Review for Sunset Dinner

3 months ago
4/5

Service: The staff were very friendly and caring and couldn't do enough to assist my mother in her wheelchair.
Product: Food was enjoyable but I would expect a more spectacular buffet on a cruise, particularly the desserts which were very ordinary slices.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are disappointed to read that you felt this was not the case on this occasion. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by our hospitality staff and a copy of your email has been forwarded onto their department manager. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Very good boat trip, interesting stories and good service.
Product: straightforward booking procedure with easy paypal payment

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Service: Very friendly & helpful staff.Food was good & plenty of variety.Boat was very spacious & comfortable but a little tired & could do with a revamp inside.
Product: Food was good & plenty of it but not excellent

Review for Seafood Buffet Lunch

3 months ago
2/5

Service: The staff were lovely. We had been 12 months prior and enjoyed our time so much we booked again. However this time I felt the variety of food was not as much and there was no commentary as we cruised around the harbour. I was disappointed with that as we took our daughter this time and there were foreign visitors also enjoying the lunch, but had no idea what they were looking at.
Product: It would have been nice to know what we were eating. There was a vegetable curry, that was a bit too spicey for my daughter. She put it on her plate not knowing exactly what it was. It would also have been nice to know what cheese was on the board. Tags please.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Buffet Lunch Cruise includes GPS commentary, which provides a general insight into the history and fun facts of the harbour. All dishes should be labelled and we sincerely apologise if this was not the case on this occasion. Please be assured your feedback has been forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!
Product: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: The sunset dinner cruise represented good value for money, and was well organised to fill the time nicely with the dinner and drinks. We received a pleasant surprise by being upgraded to window seats.

I would recommend the cruise to anyone.
Product: We phoned the purchase through as this was the easiest option to use.

Review for Sunset Dinner

3 months ago
5/5

Service: Great service from staff at King St Wharf. Even after they made an error, they were very apologetic and went to a lot of trouble to ensure the error was corrected.
Product: A nice buffet that I really enjoyed but it did not have any WOW factor.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Excellent service from the staff on the cruise
Product: Good food and plenty of it

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: The cruise left right on time. The staff were welcoming, friendly and professional. The buffet was fresh, delicious and plentiful. Overall the dining room was comfortable and clean. The ladies toilets were modern and clean. We had a lovely time. Thank you!
Product: A great variety of fresh and delicious food including the seafood. The amount of dessert choices were just right.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Great service and a beautiful vessel.
Product: Great service and a very great price

Review for Harbour Story Premium - Morning

3 months ago
2/5

My wife and I took the Premiym HarbourCruise at 2:15 on Mar 29th. Cruise itself was good. However, the female tour guide was very hard to hear especially when she lowered her voice throughout her presentation. Struggling to hear her took a lot of work (and often not successsful) and greatly diminished our enjoyment of the cruise. One of your staff members raised the volume a bit at my request but it only helped slightly.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour, interactions and volume can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Staff were very lovely and couldn’t help enough. Food was delicious and ship was very tidy and clean.
Product: Well worth the money. Loved every minute

Review for Sunset Dinner

3 months ago
4/5

Service: The cruise and the ship are good. The narrator was considerably less informative than on previous cruises. His humor attempts got in the way of the information. And his comments were usually about what we had just passed, rather than what we, looking forward, were looking at.
Product: Food and beverage were minimal, besides the bubbly. The "flat white" was a short balck with a little milk.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We also offer customers the option to purchase a coffee made by a barista on board. This can be made to order and customised to your convenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

I was taking O/S relatives on the trip and being elderly they were able to experience Sydney Harbour without too much walking and as the day was sunny they were able to get a good view. The following day was heavy rain and I hate to think what a very different experience it would have been with rain crashing against the windows,

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

Service: The ride was smooth, despite windy conditions and storms in the area. However, I was very disappointed, and somewhat disturbed, that NO SAFETY announcements were made during the cruise! Nothing about what to do in case of emergency, where the life vests and life rafts are located, etc. This is a HUGE miss in my opinion.
Product: We had excellent vegetarian entrees, and a very friendly server who chatted with us during the cruise. Food was served hot, and the dessert was excellent.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are pleased to read that you enjoyed the food and service on your cruise. We can assure you that safety is of paramount importance to us and all our staff are highly trained to deal with emergency situations.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 months ago
5/5

Service: great experience in general
Product: The Harbour Story experience was wonderful. We boarded easily, the staff were super friendly and efficient. We cruised around the magnificent harbour, enjoying coffee and Anzac biscuits, whilst listening to first class commentary. The guide pointed out important points and sites. She told us stories of pre-colonial, colonial and post colonial times. It was utterly fascinating, and excellent value for $45.00. The cruise lasted for two full hours and I could not recommend it more highly

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Pontualidade, otima infra estrutura de barco e de jantar e vista da cidade perfeita. @debbytour recomendou nao tem erro
Product: Toppppp, jantar otimo....

Review for Sunset Dinner

3 months ago
5/5

Loved it all!

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Everything was top class
Product: Very easy and quick very efficient

Review for Sunset Dinner

3 months ago
5/5

Service: Excellent service from staff and very good buffet
Product: Good variety but desserts were limited

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: I had to change the date by one day and it was done by phone well
Product: Very good but it could have gone another half hour

Review for Sunset Dinner

3 months ago
5/5

Service was great the views from our window seats were excellent for myself and my two daughters from England a must for anybody visiting Sydney. A great ship Sydney 2000

Review for Sunset Dinner

3 months ago
5/5

Service: Enjoyed immensely the commentary
Product: A very good value cruise .

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Wonderful
Product: Not a seafood eater but enjoyed the other food

Review for Seafood Buffet Lunch

3 months ago
5/5

The cruise is fantastic, all our guest enjoyed it very much!

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Great service first time I had seen the Sydney harbour by boat very memorable
Product: Worth every penny my wife and I loved seeing the harbour from the water

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Comfortable boat and good afternoon tea. Even in the rain it was a great trip, well commentated

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Very professional and helpful
Product: The seafood was fresh and plentiful

Review for Seafood Buffet Lunch

3 months ago
5/5

All round great experience. Staff helpful and polite. We had an American visitor with us and he was impressed by the knowledgeable presentation.

Review for Harbour Story Premium - Morning

3 months ago
4/5

Service: The cruise was good, the service personnel very friendly and helpful. The only thing we were missing was the fish and the mussels, as noted in the pre-cruise pamphlet. Also, we would have wished for a bit more variety in the cheeses. Other than that, the food was very good, in particular the prawns and oysters
Product: The advertised fish and mussels were missing from the food on offer. Also, there was not much variety in the types of cheeses on offer. Everything else was fine.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Value for money. Had friends from Canada with me and it gave good tour of harbour while enjoying a lovely meal
Product: Had an allergic reaction to the curry. But all other food excellent

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: the buffet lunch was good and we were seated at window table which was very nice. We would have liked to have seen more of the harbour and less of Bangaroo
Product: the oysters were better than the prawns and the rest was good

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Very professional and friendly. Informative about Sydney Harbour. Perfect length for the tour. Got a sense of the history and current use of the area.
Product: Was happy to have preferred boarding and glass of sparkling wine. However no choice of biscuits and had impression there were more choices for Premium tour

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: This was my second lunch cruise so I was more delighted than surprised by the friendly professionalism of all crew members.The food was excellent and abundant. I will be dining again.
Product: The range and quality of food were excellent. Table service was professional and unobtrusive.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Very comfortable seating and pleasant staff. We did the 2hr premium Harbour cruise and had a lovely afternoon tea and sparkling wine on arrival on board. The P.A. system needs to be a bit louder as it was difficult to hear commentary at times.
Product: Excellent cruise. Interesting commentary

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Harbour story premium is what we got tickets for online. I bought it for my parents and they had a good time! 👍

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: The information given of Sydney harbour was excellent, we both enjoyed the company of other like minded people and the service from staff was great. Wendy especially enjoyed the cheese and biscuits washed down with the wine.
Product: Most reasonable in what you got for your dollar.

Review for Harbour Story Premium - Morning

3 months ago
2/5

Service: Food availability - no dessert when went to eat and drink service non existent not even water
Product: As mentioned on previous comments

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are disappointed that you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Great cruise! Great service! Loved the food!

Review for Sunset Dinner

3 months ago
5/5

Service: Wonderful welcome at wharf and on board the ship. Staff with a great attitude who enjoy their jobs and working with their customers. Seafood plus included in buffet with deserts n tea/coffee/ hot choc... and on our fabulous harbour. What amazing views. Met the blokes with the best jobs in Sydney...
Product: The picture says 100 words... and the food was so fresh and the supply continued. Excellent value for money.

Review for Seafood Buffet Lunch

3 months ago
5/5

Nice greeting on boarding, lovely glass of champagne what a great beginning.
My friends & I enjoyed the morning on the harbor , great commentary we learned a lot .
would highly recommend!

Review for Harbour Story Premium - Morning

3 months ago
5/5

I needed to change my reservation as a visitor from US was delayed. No problem.
The commentary was most informative, I would not hesitate to take the cruise again

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Service: Yes had a wonderful time service and food great would come back again for sure. Would recommend to anyone.
Product: Lovely fresh and delicious

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: very well organised,plenty of room to move about the boat
Product: good commentary on all the land marks and history of Sydnet Harbour

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Amazed by the efficiency of the movement of ferries in and out of the terminal. It seems to run like clockwork. The help at the ticket office was very much appreciated. The lunch cruise was very good from beginning to end.
Product: Very good value for money

Review for Seafood Buffet Lunch

3 months ago
5/5

We had a relaxed afternoon with an excellent commentary. Everything was easy and comfortable from the on line booking to the boat, with very helpful staff to make sure things went smoothly. I recommend it completely.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Great trip with lots of interesting local color.
Product: Great views of harbors and sites. Good way to spend a hoy Sydney afternoon.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Very welcoming - great cruise narrator.
Product: Great value. Enjoyed the food box and beverages. The ride was smooth and the narration was entertaining and informative.

Review for Harbour Story Premium - Morning

3 months ago
2/5

Service: I had booked for 36 people for my mums 60th birthday party. We have been on the Captain Cruise for the Seafood buffet lunch before which I was very impressed with, however, unfortunately this time I was extremely disappointed with the quality of food and the poor variety of food. I was extremely embarrassed in front of my friends and family making them pay $85 per head for terrible quality and terrible variety. A seafood buffet should include grilled fish, cold crabs or bugs, smoked salmon, oysters, and cold prawns. Unfortunately at this event, the only seafood offered was smoked salmon prawns and oysters. Also the non seafood options were terrible. The vegetable curry was awful, it was so obvious the veggies were from the frozen variety and their texture was tasteless and resembled cardboard. The salads were lacking substance and the roast ham was sliced roughly and was so salty.
I have enjoyed RSL food for 1/4 of the price over this buffet. It was so sad that mum didn't enjoy the food at her 60th birthday and I will never book an event or take the gamble that the quality will be as good as it used to be. It was way too expensive for the poor variety and so embarrassing for your lovely staff to be serving such a boring lunch.
Product: My above feedback will explain.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are disappointed that you felt this was not the case on this occasion. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Good variety of food. Pleasant crew. Good information for the tour.
Product: Great variety . Nice and hot.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: We all thought that it was excellent, the commentary was spot on and the views were stunning. Nice morning tea and welcome glass of sparkling wine. Altogether a very worth while trip.
Product: Everything was very satisfying

Review for Harbour Story Premium - Morning

3 months ago
5/5

Lovely cruise and friendly staff!

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: We both thoroughly enjoyed ourselves, and the food was wonderful lots of choices.
Product: Absolutly fabulous seafood lunch

Review for Seafood Buffet Lunch

3 months ago
5/5

We were greeted at arrival on board and shown to our table and our waitress was very attentive, pleasant and looked after us. She even made a birthday hat for me and added sparkles to my dessert, a lovely gesture. My only thoughts were there was no salt container on the table, no butter for our bread rolls and a coffee to finish off the meal would have been lovely, it should be included in the price and not an extra cost. Otherwise a very pleasant cruise & dinner.

Review for Sunset Dinner

3 months ago
5/5

Every Captain Cook cruise we have been on have given us exemplary service

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: Good buffet, helpful friendly staff
Product: No shortage of food. Well stocked buffet good selection

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: The service at the table was good but not exceptional. More help with drink service would have enhanced the experience.
Product: The quality of the seafood was first rate, although some people in our group felt that the replenishment of the serving plates was slow to happen, considering that the cruise only lasted two hours.

The full complement of desserts was not available to all of our group as these were not in great abundance and not replenished.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Great description of the harbour as we travelled in the afternoon premium cruise.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Excellent service, friendly crew and great commentary
Product: Easy to book and extremely informative

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Form the minute we walked onboard we were treated with respect and care. The staff were friendly and helpful. The onboard hostess was brilliant with her knowledge of Sydney's history. A great job all round.
Product: The onboard commentary was superb. The service was great.

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Everything was well done and the staff were friendly and very attentive,we will back!,
Product: Easy booking friendly web site

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: Food was great, staff were fabulous. We very much appreciated the staff making my cousin's birthday special by bringing out a cake and singing happy birthday to him.
Product: I would have liked the option to add a beverage package onboard.

Review for Seafood Buffet Lunch

4 months ago
4/5

A great harbour cruise, with lovely morning refreshments. Well recommended.

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Everything was very well organised and staff extremely friendly, made you feel welcome on board.
Yes would recommend to friends and family. Certainly will be looking at other outings for ourselves.
Product: Ordered on line and printed the said docs. However, there was no mention of having to go to the office at C.Q to pick up a boarding pass. Paperwork said to have copy of the email confirmation.
Whilst we found this out from a fellow passenger whilst waiting for the boat, others had to rush up at the last minute to get theirs.

Review for Harbour Story Premium - Morning

4 months ago
2/5

Outside speakers were not working so people on the deck of the boat could not hear the guide.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We always endeavour to ensure passengers are able to hear our commentary effectively on our vessels. However customers are encouraged to access all areas of the deck when cruising and when experiencing technical difficulties, are able to go to our inner decks to hear our experienced commentator.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Food and service was great but the commentary was very hard to hear

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Great boat with choice of seats so we had front window seats. We had priority boarding with a glass of champagne, cappuccino coffees and lovely cakes and snacks for morning tea. Good tour of the harbour. Staff were very friendly and helpful.
Product: Very good. Comments as before.

Review for Harbour Story Premium - Morning

4 months ago
5/5

We were welcomed aboard by SARAH who delivered an excellent and friendly commentary and were well looked after by ? Aresh . My husband and I learn something different or new each time we are with Captain Cook cruises . Overall everything was enjoyable barring the rude ,talkative and loud AAT travellers unfortunately sitting nearby.
My friends who took the cruise on the Monday were also delighted I had informed them of the cruise .

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: The food was excellent. The groups that attended were interesting to talk with, and the harbour spectacle is always worth raving about.
Product: Good food, very well presented

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: The crew were very good. The English/ Australian guide was excellent.
The food and drinks were also very good.
Captain Cook provides great tours and this one is up there at the top
Product: We were able to tour in seniors week and we were comfortable with the cost for all we received. Once again I would emphasise the interesting commentary

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: The cruise around the harbour was good, but we could have been inform in regards to the lunch arrangement.
Product: Seafood lunch was o.k., but we could have been informed of proceedings for getting our lunch.

Review for Seafood Buffet Lunch

4 months ago
5/5

Most Definitely would recommend, service was excellent

Review for Seafood Buffet Lunch

4 months ago
5/5

Value for money

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Absolutely loved the engaging storytelling! We enjoyed it so much, that we will definitely be bringing the kids next time!
Product: With whats included definitely worth the price!

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Service: Left on time and the information presented was interesting
Product: the price was right and it was relaxing

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: The Sydney Harbour story cruise was great, full of information past and present, presented well and appropriate for all ages. The staff were lovely, kind and considerate.


I would be happy to take the cruise again and hopefully bring friends and relatives next time.
Product: The trip had a special price for Seniors to celebrate the 2019 Seniors Festival. The reduced price was very good value for money.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: The commentary was first class and very informative. Learnt a lot about the history of our harbour
Product: I would do the trip again

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

The personnel experience was excellent from the person selling the tickets in the booth to the staff on the boat. The stories and feedback given during the cruise was informative and interesting.
I would recommend the experience.

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Excellent staff. Great service on board and a very interesting commentary which focused on the history of the harbour. Previous cruises have concentrated on tourist sites most of which are self evident. EG: We don't need to be told "that is the Opera House".
Product: Good value; comfortable vessel

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Booking for 35 was a simple process and the seating was perfect. The food was very delicious and plentiful.
Product: See previous comments as menu and quality was first class

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Well organized. The buffet luncheon was very good, food plentiful.
Product: Plenty of choice ang good quality.

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: Bar staff were slow at serving& seemed I bit confused regarding people’s drink orders.
Product: Seafood was great. It did not run out as well.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Yes i certainly would,the service was fantastic.
Product: The food was beautiful and plentiful.

Review for Seafood Buffet Lunch

4 months ago
2/5

Service: Terrible food all frozen in boxes NOT WORTH the money . The Boat ride was good but way way over priced for what you get not what it advertised at all
Product: The afternoon tea food was frozen and we couldn't eat it and it wasn't what is advertised at all

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Lovely cruise. Beautiful boat and friendly staff with delicious cocktails.
It was advertised as a seafood buffet however there was only smoked salmon and cold prawns as the seafood - no fresh fish or scallops or any other seafood. Only chicken and curry and rice and salad. I was disappointed, as I’m pescatarian (I don’t eat meat, only fish) and also celiac so I can’t have gluten - which meant I was limited to smoked salmon and salad and a couple prawns.

Review for Seafood Buffet Lunch

4 months ago
5/5

The lady who did the commentary was fabulous. We really enjoyed ourselves. Can highly recommend!

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: The cruise and staff very nice, lunch light on!!
Product: Enjoyed the morning, interesting commentary, enjoyed the champagne, lunch not great

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Wonderful experience with friendly staff n variety food
Product: Excellent food nice service

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: The service on the cruise by the buffet staff was excellent - the bar staff seemed a little lost at first - could not find drink lists and had to wait for someone to come and help when we paid cash. The greeting staff were good but allowed large groups of overseas tourist on before others who were in the queue. All tables see allocated so I couldn’t see why they had to have precedence over other guests.
Product: Good variety, continuously replenished know one would have gone hungry.

Review for Seafood Buffet Lunch

4 months ago
5/5

Very courteous staff and very obliging when asked for assistance.

Review for Seafood Buffet Lunch

4 months ago
5/5

Extremely good value for money. We had an overseas visitor so the commentary was also a good option, as well as the diverse meal.

Review for Seafood Buffet Lunch

4 months ago
2/5

Service: Good.
Product: Good service and choice of food.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. We also offer customers the option to purchase a coffee made by a barista on board. This can be made to order and customised to your convenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

This was a great sunset dinner cruise!
My mother was visiting from the US, and it was such a wonderful experience to see Sydney at night this way. I highly recommend this dinner cruise as it was definitely good value for the price.

Review for Sunset Dinner

4 months ago
5/5

Food good but main course things like oysters (superb) ran out a little too quickly.

Review for Seafood Buffet Lunch

4 months ago
4/5

Very interesting & informative, friendly crew.

Review for Harbour Story Premium - Morning

4 months ago
5/5

I thoroughly enjoyed the lunch experience on board. Everything was as I was expecting it to be! Beautifully presented with helpful waiters/waitresses. The commentary was most interesting giving me information I had not known about. It was a beautiful day and the sailing was very smooth.

Review for Seafood Buffet Lunch

4 months ago
2/5

Service: From purchasing tickets online to the lovely food and quick service to our seats once on board, this was very good.

The only down side was the 'circus' in getting aboard. Signage was not available to say that seafood buffet patrons were to gather at the bow of the vessel, and the other type of cruise were to gather towards the stern. An employee of the company (who was patient and trying his best) was assailed by many patrons requiring clarification with lots of shouting of directions and inability to be heard. Felt like being herded like animals...this could have been better handled to have a better experience.
Product: The seafood was very fresh, and there was lots of it, near empty trays were replenished regularly, there was a good choice of other food to pick from. The vegetable curry was particularly good.
Was not made aware that there was a coffee machine and filtered coffee available in another area.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we’re pleased that you enjoyed this aspect of your cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service, including during our boarding process. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Very friendly and good value
Product: lots of information I did not know which added to the cruise experience

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Absolutely wonderful - very courteous and helpful. The morning tea served was sensational. A most enjoyable morning spent with Captain Cook Cruises.
Product: Wonderful. Most enjoyable - would love to do it again sometime soonl

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: The service was excellent and professional. Would definitely come back.
Product: I think it was a really good price for the service that was offered

Review for Sunset Dinner

4 months ago
5/5

Our cruise was really enjoyable, the service from staff was friendly and very efficient. Particularly good was the commentary which was informative and funny at times adding hugely to the cruise. (was it Judy?)

Review for Harbour Story Premium - Morning

4 months ago
2/5

Service: It was a lovely day and my group enjoyed the cruise on the bay very much but all eight of us were dismayed about the quality of the food on offer.
We were expecting freshly baked scones, sandwiches or some other quality snack instead we were offer awful and unhealthy food inside a carton box!!.
We were ashamed on behalf of the tourists on the boat and starved instead of eating the rubbish.
Product: Not very easy to find what we were looking for

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Very nice and interesting trip with a knowledgeable and friendly guide.
I would recommend the tour (I chose the premium variation) to anyone.
I think it’s a must do, to get a better understanding about history and the impressive dimensions of the harbor.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: From beginning to end, it was a most enjoyable experience for two Senior Citizens, both religious Sisters. Enthusiasm was high as we awaited the opening of the gate to board the vessel. The staff were friendly and welcoming, anticipating our needs. The commentary was clearly spoken, and gave great insights of our harbour with past and present history of places and of people.
The afternoon tea was delightfully presented in the shape of a gift which contained delicious treats from savoury to sweet. The staff here were also so helpful in carrying our teas and coffees to our table to prevent one or the other of us falling. It really was a most enjoyable experience. Thank you for the organizing of this event.
Product: The voyage was good value for money.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

The cruise and service was excellent, but the lady work and Darling Harbour shop is terrible, we went to the wrong Harbour, so we are in hurry to run back to circular quay, we just ask for if she can provide a fastest way for us, she just keep giving us attitude and dunno for everything, not helpful and with a bad attitude

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Very friendly!
Enjoyable!
Product: Relaxing!it is wonderful time!

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Value for money and great service from the staff

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: The service was very good but there could have been more plates ready for people to use.
Product: The seafood was great but the rest of the food was nice but pretty ordinary.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Easy on line booking experience. We boarded on time and were shown to our window table which had great views of Sydney harbour. We were served drinks quickly by a friendly and helpful member of staff. The buffet lunch was exceptional - great choice of seafood and salads. There was also a hot option (did not sample) as love seafood. Nice range of desserts, cheese and crackers. Coffee/tea available. Enjoyed informative and entertaining commentary about the harbour and it’s history. Great views of the Opera House and bridge. Would strongly recommend.
Product: Brilliant food and plenty of choice

Review for Seafood Buffet Lunch

4 months ago
2/5

The buffet was very limited, however what little choice was there it was quite good

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We were disappointed to read that you felt that the variety of options on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: The staff went out of their way to ensure that all went well and I was impressed with the way your staff reacted to a great influx of people especially at boarding time.
Your bar and waitress staff were exemplary offering top up drinks without having to wait until the drinks were finished.
It was my wife's birthday and the cabin waitress, without any request being made, produced a small cake with a sparkler - very thoughtful and to the delight of my wife.
The buffet food was good but somewhat frantic due to the number of guests at the buffet table.
All in all the buffet cruise was great value and I would recommend anyone to take the cruise.
Product: Could have been spread out to minimise activity in a small serving area

Review for Seafood Buffet Lunch

4 months ago
2/5

Seniors Seafood Buffet Cruise – Captain Cook Cruises 17/02/2019 Review
The staff in the booking office were very pleasant and courteous as usual.This was the 5th or 6th year that 3 of my friends and I have been on the Seniors Seafood Buffet Cruise. Last year I complained about the absence of crab on the buffet and also that the price had risen by another $5.00. This year again there wasn't any crab on the buffet. In previous years there was a couple of meat dishes and a vegetable curry which was quite nice but there wasn't any meat except for some ham swimming in some kind of liquid and some chicken drumsticks also swimming in some kind of liquid. Also the price had risen by another $4.00 making it $59.00. I don't believe that the food was up to standard and there wasn’t much of it. Next year the price will probably be well into the $60s mark and I will be seriously considering if it is worth attending again. The quality and variety of the food was even lower than last year and I’m sorry but I can only give 3 stars as the standard has dropped since 2017 when I would have given 5 stars.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we’re disappointed that this was not to your standards on this occasion. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Fabulous narrator
Product: Fabulous narrator well informed

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: Great commentary. Thanks Elizabeth. A great start to a Monday. Sparkling wine ,coffee and nibbles. All served with a smile. Vessel on time and a wonderful tour of Sydney's iconic harbour. Only thing that could have been improved was the windows should have been cleaned, but that could have been a result of the weather.
Product: Good value. Commentary, wine, food and the best harbour in the world, what more could you want

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Friendly staff, meal 4 star, service 5 star
Great to unwind after a long week with views of harbour.
Would recommend highly.
Product: excellent value for money

Review for Sunset Dinner

4 months ago
5/5

Excellent we had a great day and the afternoon tea package was great.

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Service: Staff was very helpful and efficient; and the food was delicious. But drinks were expensive and we had to ask for salt. I left my credit card behind but nobody bothered to email/phone me about it.
Product: It was all fresh and very nice

Review for Seafood Buffet Lunch

4 months ago
4/5

All the staffs are hard-working.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Crew were cheery and pleasant, out waitress was very polite and helpful
Product: Great value and very pleasant

Review for Sunset Dinner

4 months ago
5/5

Service: Very clean boat/ship, Lovely friendly polite staff and excellent staff. Sorry not on my mobile.
Product: We were very satisfied and loved the fresh oysters, the pork was excellent as was the chicken legs and all salads.

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: Nice morning informative
Product: We had to ask for our morning tea on our premium package wasn't told beforehand we had to collect it even when I ask bar staff what was happening and it was everyone on
our level it was 11 30 before we found out

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise you felt that our premium additions weren’t communicated effectively on your cruise. We can assure you that this may have been breakdown in process on the day not a genuine lack of care for our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Great service
Product: Excellent value would highly recommend

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: really good buffet
Product: good and nice staff, great view

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: The service and the food were great. The staffs were nice and friendly. I’d have a wonderful lunch and beautiful view with my family.
Product: Oysters were fresh and sweet. The prawns were great too.

Review for Seafood Buffet Lunch

4 months ago
4/5

Lovely couple of hours cruising around Sydney Harbour
Not sure the premium supplement was worth it for 1 glass of fizz and some little cakes.
The tour guide was very informative
Would recommend

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We have reviewed your cruise booking history, however there is no indication of any additional packages that you state. You paid our Captains Special of $99 per person, with a total of $198. We apologise for any miscommunication that may have led you to believe you had an extra package.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Nice cruise with interesting commentary

Review for Harbour Story Premium - Morning

4 months ago
5/5

Everything was great. Service on board, commentary, itinerary....

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Really easy to book. Great value for money.
Fantastic experience from the moment we boarded until we stepped back off the boat.
The running commentary throughout the cruise was informative and funny.
Staff are friendly & helpful.
Will definitely return for another cruise - Thank you
Product: Great value for money.
Easy to navigate around the website & purchase tickets.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Excellent.The narration was very good.The snack was a bit too sweet/sugary.
The service with coffee and welcome champagne was friendly and fun.
Product: Beautiful cruise, several views of the Opera House.
Narrator was very good, pointed out many interesting land marks.
The drinks and food was good.

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: 船隻乾淨舒適,工作人員服務優良。
Product: 導覽精彩,餐點精緻,航行路線充實,一切都非常地棒。

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Would definitely take this cruise again. Great way to show visitors our beautiful harbour. The food on the buffet was lovely.
Product: There was a very good choice of food. Very enjoyable.

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: Staff were absolutely fabulous, very friendly, very attentive. Bent over backwards to make sure we were entirely happy. "We" being a group of 4 senior ladies.
Product: Enjoyed the lunch but to be honest not the best I have ever had.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we’re disappointed that this did not meet your standards on this occasion. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Excellent service, very nice staff, very good food, very comfortable. We enjoyed it all.
Product: Very good food and service. Very comfortable.

Review for Sunset Dinner

4 months ago
5/5

Service: The commentary and Sydney history were delivered in a wonderfully relaxed, humorous and informative style.
Product: The cruise vessel was clean, comfortable with a dedicated crew complement. It mad an ordinary day into one to remember.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Our guide was articulate and knowledgeable. She was open to any questions. The tour was thorough. The ship was clean and stable. The cakes were tasty and the drinks plentiful. Great value.

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: It was a beautiful day for cruising, Bob the tour guide was excellent with the information about the area and the stories as well. Staff were very helpful also, a very relaxing time. Would definitely recommend it
Product: Excellent way to see auckland harbour on a beautiful sunny day with a champagne reception

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: As always Captain Cook has done it again!
I've been to another harbour cruise with Cook but this was my first with the seafood buffet.
The food was fresh and delicious, customer service excellent and the cruise itself awesome.
Flew from Melbourne for a special occasion and am so glad I did.
Product: For the price of a buffet excellent.

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: The service was amazing, everyone was very attentive. Don't go on this cruise for the food though. It really wasn't very good, but the presentation was. We really just wanted the cruise experience under the harbour bridge and it was very romantic and the champagne, wine and beer were unending!
Product: The food really could have been higher quality. However, the beer wine and champagne were very good quality! That's mostly what we were looking forward to anyways.

Review for Sunset Dinner

5 months ago
4/5

Service: The service was excellent and could not be faulted. Your Seafood Buffet Lunch was one of the best that I have had and compared favourably with any seafood buffet that I have had in restaurant's onshore and who most probably have greater facility's than what you have on board. I can only say on behalf of myself and the company I was with, Thank You for a most pleasant day on the harbour.
Product: Drinks a little expensive, but there again it was Sydney Harbour. seafood was excellent and very fresh definitely value for money.

Review for Seafood Buffet Lunch

5 months ago
5/5

Great service, well done to the team, a very relaxed and enjoyable experience

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: From boarding to being seated by a friendly courteous staff member to enjoying the food and interesting commentary the whole cruise was excellent
Product: The lunch was good with enough choice

Review for Seafood Buffet Lunch

5 months ago
1/5

Service: Late start, waiting in sun for 15 minutes to board. When set sail, food was not ready/ organised, waiters running around looking disorganised and frantic, not knowing what each was doing. Nobody replenished our water the whole trip.
Product: Not enough variety, deserts ran out quickly, not replenished quickly enough for such a short trip.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: Well organised, good service, excellent cold seafood, good salads. Less than perfect was the hot food selection where the only really attractive dish was the chicken which was off the menu for one of us because it contained chilli.
Product: Easy to book, irritating to have to look up starting times. I should not have purchaes the drinks package, one of us is a non-drinker. Purchasing individual drink would have been cheaper.

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: The cruise was a good overview of Sydney Harbour and the food served was delicious.
Product: The food was delicious with excellent variety

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: Personnel agréable et disponible. Beau buffet. Croisière sympathique.
Product: Bon et beau buffet. Croisière agréable

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Had friends from Canada they loved it lunch was great as well
Product: all good oysters and salmon prawns what more could you want ?

Review for Seafood Buffet Lunch

5 months ago
5/5

环境优美舒适。
游览景点超值。
餐食用料优质。
品种丰富可口。

Review for Seafood Buffet Lunch

5 months ago
4/5

Being from the US, I found the food very delicious and the service was excellent

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Excellent food and services
Product: Excellent foods and services

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: the information the history provided on the tour was good. what i didnt enjoy was the few options for the buffet lunch especially for halal eating guests.
Product: wouldve gotten excellent if the food had more halal options

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: I will definitely recommend this cruise, great for the family but also for special event with your partner
Product: Food was delicious, everybody can find something they enjoy

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: We thought the service was very good. The staff were all pleasant, the food was plentiful and fresh. However the coffee wasn't hot enough or tasteful. We used this cruise to celebrate our 40th wedding anniversary!
Product: It was good value for money, very relaxing.

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Excellent
Product: Could have more variety..

Review for Seafood Buffet Lunch

5 months ago
5/5

Service from the time we boarded to disembark was excellent. Staff were very friendly
Food choice was beautiful

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: A very pleasant experience,boarding was flawless and quick, window seat, good commentary, only downsize, there could have been more non seafood options on the buffet.
Product: Easy to book, I preferred it when the ticket was on =line rather than having to queue to get tickets at wharf.

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Staff are very accommodating and friendly.
Product: Very informative and entertaining

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Very good service. Coffee machine wasnt working very well. Otherwise all goof
Product: Good lunch and cruise. Couldnt hear commentary very well

Review for Seafood Buffet Lunch

5 months ago
4/5

All good enjoyed experience would go again

Review for Sunset Dinner

5 months ago
4/5

Service: I made a mistake with order. Phoned captain Cook cruises and they fixed it in no time
Product: Amazing food with great views. Plenty of time to look around

Review for Sunset Dinner

5 months ago
4/5

the service was very good.i have been on several dinner cruises and staff are always good. good to see edward doing the cruises,he is a very good host

Review for Sunset Dinner

5 months ago
5/5

Service: I had read a lot of the negative reviews before booking and was a bit nervous I’d picked the wrong company but our experience was awesome! The service was great, very attentive and we had absolutely no problems getting drink service. The food was really nice and there was plenty of it. The Staff were really friendly and good with my 2 kids (3 and 8 years old). The views of course amazing. Overall totally worth it! And would definitely recommend.
Product: Great food, variety and plenty of it.

Review for Seafood Buffet Lunch

5 months ago
4/5

................ ................

Review for Seafood Buffet Lunch

5 months ago
5/5

We took my elderly parents on the lunch cruise. Everyone was helpful. Very relaxed atmosphere with the right amount of commentary.

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Excellent cruise on a very clean vessel with happy and courteous Staff. The buffet lunch was plentiful and tasty with good selection. Enjoyed it all
Product: Lovely lunch with good selection

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Excellent service from booking right upto the seating arrangement of our small group of 12. The food and selection was fresh and delicious. Everyone was extremely happy and cannot wait to return.
Product: Great service and food was fresh

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: 없습니다
Product: 시드니에 오신다면 꼭 신청하고 참가하세요 굿입니다 쾌적하고 친절하고 멋진 여행이었습니다

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: Very easy to book on their website and staff/crew were great. Great and informative commentary
Product: Great value and excellent commentary

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Second time I've dined with Captain Cook Cruises and enjoyed it just as much this time round. The cruise itself was informative and provided great views of iconic landmarks and the food was delicious with a good range considering it was only for lunch. Service staff were professional and friendly.
Product: Worth every penny - loved the lunch! Enjoyed our time on the boat and would do it again.

Review for Seafood Buffet Lunch

5 months ago
4/5

Great service.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: We enjoyed the little extra attention of being allowed to board first..Glass of wine waiting for us. Staff were excellent.
Product: Easy to book what you want on line.

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Yes
Product: Delicious food, sea food are fresh

Review for Seafood Buffet Lunch

5 months ago
5/5

I like the entertainment, the story teller is a great person

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: The cruise was lovely as was the food. The wait staff were distracted and not attentive. We had three children and the drinks were adult size glasses- which ended up being spilt. We had ask if there was a children’s meal which is odd given the booking request asking for details of ages.
Product: This is a great Sydney experience

Review for Sunset Dinner

5 months ago
2/5

I had booked for a Harbor story premium cruise. The ticket counter asked me to join the line at gate A1, which I did. However, the cruise left without me. On enquiry, the staff said that it wasn't their mistake. There was no coordination between the ticket counter and the staff that board the customers. No display or information indicating the gate for the cruises. I have very poor experience and was not very happy.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our departure location for a customer’s cruise is listed on our website, as well as booking confirmation email. We also encourage customers to contact our reservations staff if they are unsure of the departure location or time of their cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Nice commentary and safe operation. Good service.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

great experience

Review for Seafood Buffet Lunch

5 months ago
2/5

Boarding was disorganised. Passengers who have purchased premium tickets should be directed to the upper deck. We had to go upstairs to get our champagne. Fortunately I was served by Julie who kindly brought the champagne down to us on tray. As we were on the lower deck we did not have the choice of cappuccino, lattes, etc. Also, I’m sure the info on the website referred to a plated afternoon tea - not in a box. The sound quality of the cruise commentary was very poor on the lower deck.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. All passengers on our Harbour Story Cruises are welcome to travel anywhere on the vessel they wish. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: A comprehensive tour of the harbour covering the major attractions.
However our 'guide' on that cruise could use a little more respect for the paying passengers. Although she announced she would appreciate people sitting close to her not speaking whilst she was commentating, she positioned herself on a seat, from which she did not move for the entire cruise, very close to my overseas guests who had already taken their seats prior to the 'guide'. My guests did not have a good grasp of English and needed translation but the guide, quite rudely, asked them to be quiet. I would have thought she would realise her commentary was being translated and would reposition herself further away. Instead, she caused some embarrassment to my guests ( 9 in total ) and lowered what should have been a wonderful experience for my first time visitors to Sydney.
Product: Refer previous comments - the 'guide' let us down with her disrespect.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff deal with a variety of nationalities and are trained to deal with a variety of different people and cultures. We apologise for the inconvenience and any embarrassment caused, this was certainly not our intention.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Food was excellent,table service could have been a little better but overall great experience
Product: Loved the oysters and prawns

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: ...
Product: It was really good.......

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: It was 5 star service and good hospitality.
Product: Food was nice and more than enough on the tables.

Review for Seafood Buffet Lunch

5 months ago
5/5

会推荐

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Either if you are in Sidney for a day, or for a longer time, this cruise is really ideal to explore the city and its landmarks from a special point of view and to get a peek of the ocean! The commentary includes interesting historical info and charming anecdotes. We loved it!
Product: Easy to complete. Great special offers with online purchase!

Review for Harbour Story Premium - Morning

5 months ago
4/5

Service: Nice food and service but the extra $15 per person for a window seat is too much. $10 per person would be reasonable.
Product: Food and service is good. Extra $15 per person for window seat is too much. $10 per person would be reasonable. I booked table for eight. Only four are facing the window the way the table was set up.

Review for Seafood Buffet Lunch

5 months ago
5/5

Good view

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: Staff and food good
Product: Food good and service good

Review for Seafood Buffet Lunch

5 months ago
4/5

The service was very friendly and the commentary interesting and entertaining. We had the deluxe package and I although the coffee was good, the snacks were not very nice, which was a bit of a let down considering how good everything else was

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Fantastic cruise, Great service. Thank you so much!
Product: Purchased it on-line. Easy to use.

Review for Harbour Story Premium - Morning

5 months ago
4/5

As we often do, we took our overseas visitors on the "coffee cruise". Everything was great - as usual - with one exception. The lack of outdoor seating. The vessel we sailed on had very limited outdoor seating which rather forced us inside. On a fine Sydney day, this was disappointiung.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Good food. Good service. Fantastic View.
Product: Fish dish can be improved

Review for Seafood Buffet Lunch

6 months ago
4/5

Food is very fresh and enough to get full. Fantastic views for the whole harbour. It is worth to try.

Review for Seafood Buffet Lunch

6 months ago
2/5

Service: The staff were fantastic. Did not enjoy the meal offered but the wine went down well. The cruise seemed to go very quickly.
Product: Would rather have paid more for a longer relaxed cruise

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this wasn’t to your standards on this occasion. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
4/5

Well informed on cruise.
Got premium .
Snacks werent much should be a little more.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Superb. A very enjoyable experience. The service excellent, polite and very professional.
Product: The food was first class and plentiful.

Review for Seafood Buffet Lunch

6 months ago
5/5

Staff very helpful, food very good and commentary interesting.
Sights on harbour great

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: Had a great time, I would rate 4 1/2 star rating. Service was a little slow in getting drinks once ordered, but food was great. Maybe some live entertainment would have been good even a solo guitarist singing songs for an hour or so . Other than that no complaints & would certainly recommend to others :)
Product: Food was excellent & plenty of it, drink service was a little slow

Review for Seafood Buffet Lunch

6 months ago
4/5

The service was good but please consider adding non-alcoholic beverages on the menu (aside from water).

Review for Sunset Dinner

6 months ago
4/5

Service: The commentary was informative food on premium was average can be improved wine was good very enjoyable
Product: Very informative and scenic what let it down was the food package can be improved wine was good

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Service: Excellent information delivery over speaker system perfectly timed with arriving at locations. We liked our window seat and the servers. The only downside was the food - it was initially served upon boarding and then food service stopped within an hour of our two hour cruise. More food would have been nice as we didn't get to eat everything we wanted...
Product: Needed more continual bringing out of food. Ran out of Ham and not replenished. Delicious food otherwise.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are pleased that you enjoyed the views, commentary and service on your cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise if you felt this wasn’t the case on this occasion. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Captain Cook Cruise have always accommodated me and my carer with access onto the boat as I'm wheelchair bound.
they are friendly and helpful.
I always book for the dinner cruises every year, however this was my first lunch cruise and will continue to choose Captain Cook Cruises for my annual end of Christmas celebrations.
Product: Very helpful , always help my care with my wheel chair

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Great entertaining and informative trip around the harbours in Sydney

Defo take the premier option if you can
Treat yourself 😎
Product: A nice treat going premium

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

On the whole an excellent outing. We would have liked our table cleared a little earlier. In the end I approached an attendant to clear the first course of plates so we could enjoy the rest of our meal. We were celebrating my son's 50th birthday.

Review for Seafood Buffet Lunch

6 months ago
5/5

from the beginning to the end everything was great, wonderful experience

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: It was a fortieth birthday months in the planning. And the service was exactly what I had expected. I thank the crew of the Sydney 2000 on the 12th of December for their fine service and the efforts they had made in the restricted timing available to them, to make this the most occasion the most important person my life could have expected - or dreamed of!
Product: Departure was prompt and the meal service well rehearsed in such a way that one would not say it was rushed. Timing was very well orchestrated.

Review for Sunset Dinner

6 months ago
2/5

Service: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.
Product: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise that our buffet didn’t meet your expectations on this occasion. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

Beautiful boat and very comfortable. Great host guide, made the cruise interesting and fun. Exactly the right amount of time allocated.

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Service: Drinks waiter confused our order and brought us a $55 bottle of wine (after charging our credit card) instead of a glass! Disappointed not to have the crab salad we had last year. Having said that we had a great outing, food was excellent and the trip was good value. Would certainly recommend it to friends. We have done the buffet lunch around Christmas 2 years in a row and would do it again next year.
Product: Excellent value, fresh food.

Review for Seafood Buffet Lunch

6 months ago
4/5

Whole experience was very good and have recommended to other family members. Staff were helpful and friendly.
One small disappointment- we were surprised that the dessert buffet did not have a Christmas theme, considering this was just two days before Christmas and I am sure that many of your customers were enjoying the event as part of their extended Christmas celebrations.

Thank you

Review for Seafood Buffet Lunch

6 months ago
5/5

Ship was clean and beautiful, food was brought out straight away and constantly topped up - so no-one went hungry and the bar service excellent. We picked a terrific day and the boat was only about half full. Great commentary even for locals to learn more about our beautiful harbour. Only down side was the cost of a bottle of wine - $60 was a bit over the top for a $13 bottle

Review for Seafood Buffet Lunch

6 months ago
5/5

Very friendly tour guide, very engaging.
She had a lot of knowledge. Very informative cruise. Amazing views. My family from overseas fell in love with Sydney.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service was excellent and informative

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: -1st class service and attention to our group
-food was of good quality
-and 👍👍 for overall rating
Product: -1st class service and attention to our group
-food was of high quality
-👍👍for overall rating

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: The Captain was a fabulous tour guide, his constant enthusiasm and energy were infectious and he never ceased to entertain. This mini cruise was worth every cent.
Product: The Captain was a wonderful tour guide, very entertaining and informative with plenty of cheeky humour. We had the best time and it was worth every cent!

Review for Harbour Story Premium - Afternoon

6 months ago
2/5

Service: Our group have taken this buffet lunch cruise 4 times over the past 5 years and this year were very disappointed with the experience. The buffet was quite limited, and not a lot of choice. One of our group had been on the exact same cruise 2 weeks earlier and the choice was better. The desserts were very poor with limited variety of fruit (the cheapest available it seemed) and the drinks were extremely expensive........$11-$12 for a glass of wine is highway robbery. On top of all that, the section was only half full and we were still crammed in with barely room to move, especially eating with no room to move your arms. Whilst we appreciated the window seating, we could not move from our seats backing on to the window as there was no room to move the seat back even a few centimetres to get out !! The staff came around taking our serviettes 45 minutes before the end of the cruise, like they were stopping guests from further eating. We will seriously not consider this again next year for our group.
Product: Very disappointing choice, limited compared to previous cruises with same company. Expensive drinks.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

attentive friendly staff, plenty of space around our tables, good food.

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Friendly staff who were polite and helpful. Ensured we had a memorable occasion.
Product: Great variety of foods and appropriate sized cake portions to enable more variety. Plenty of fresh fruit. Delicious ham. Water for tea not hot enough to enjoy.

Review for Seafood Buffet Lunch

6 months ago
1/5

Service: We received poor customer service. There was only one food station for the busy cruise and we needed to wait I. Long lines. Food ran out and wasn’t replaced quickly or left completely. Staff were in attentive and needed to be ask for assistance. Not good enough!
Product: Very ordinary and long waits not enough vegetarian food or assistance from staff at the buffet.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
4/5

Very interesting Premium Harbour Cruise lasting 2 hours. Excellent commentary from a knowledgeable lady.
Only criticism was quality of afternoon tea supply, 3 cakes and small cheese & biscuits for 2 people?

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: The service was outstanding and food was amazing such a variety and seafood was so fresh, Totall recommended and I am going to book again for the new year as we enjoyed it so much.
Product: Food and sea food was so fresh and just beautiful.

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: On time, food was good, service good.
Product: Good choices and plenty available, hot food was hot and cold food cold, as they should be.

Review for Seafood Buffet Lunch

6 months ago
4/5

Good commentary, pleasant staff. Stayed out the advertised time... not sure why but I was expecting sandwiches or something savory but only a tiny box with a triangle of laughing cow cheese and 3 small crackers but cute little boxes with miniature cakes in them... would recommend the premium tour agsin

Review for Harbour Story Premium - Morning

6 months ago
4/5

Service: The staff were friendly and made sure we were well catered for in drink plus the food. With asking for a window seat we were able to enjoy the view of the harbour without moving away from our seats.
Product: Food was good and we were given a choice with our mains and dessert !

Review for Sunset Dinner

6 months ago
2/5

Service: Perhaps you could charge less for alcholol
Product: Expensive salad and expensive booze

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We believe our drinks pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your comments have been forwarded to the catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

Great cruise on an amazing harbour!

Review for Harbour Story Premium - Morning

6 months ago
5/5

Everything went smoothly

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: A great experience, thank you. Could have had vegetables with our lunch...
Product: Vegetables would have been good

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your comments have been forwarded to the catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
2/5

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Excellent Service and Cruise.
Product: Wonderful experience with the cruise.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Our overseas guests loved the commentary and the comfort of the boat as well as the beautiful scenery of Sydney Harbour. Some sunscreen might have been helpful to have on board.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Excellence ,
We miss the trip we booked, due to traffic we arrived at wharf No,6 ,20 minutes late .The girls at Captain Cook service desk was very nice she understand and offer us the afternoon cruise for free .
On board, we so impressed with the knowledge the MC given to passenger in regarding the history of Sydney harbor , also the snack and drinks served onboard .The boarding facility provide by the the gangway person was quick , efficient and safely for passenger .
Forget to mention the vessel is world class, very clean wash room ,seating on board is very comfort and flexible .
I will certainly introduce Captain Cook cruise with my friend and overseaa visitor
Well done , many thanks
Product: Excellent price for the service provide

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

Review for Sunset Dinner

6 months ago
4/5

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Online was easy to navigate and easy to use. Then the staff at the cruise depot were very friendly giving us lots of details about the cruise
Product: Excellent service and fantastic staff with pleasant manners and excellent knowledge

Review for Harbour Story Premium - Afternoon

6 months ago
2/5

As usual, the harbour was magnificent but the boat was untidy and looked like it had been used for a large party the night before with little attempt to clean up and re-position the furniture. The windows were dirty and just to top it off the commentary was benign and demeaning....at a few points I thought I was back in kindergarten being spoken to by the teacher. Would recommend any tourist to use one of the competitive companies for s Sydney harbour cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our vessels are always cleaned before every cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Review for Seafood Buffet Lunch

6 months ago
5/5

Fantastic afternoon on the harbour. It could not have been better! What a great platform to view the most beautiful harbour in the world. Great experience!

Review for Harbour Story Premium - Afternoon

6 months ago
1/5

Hi Captain Cook cruises.

Myself and my Father and Step Mother ( who is in a wheel chair) came on your Harbour Story cruise as per the booking email below.

This is the first time I have ever complained about anything but I feel the need to say something this time as the experience was extremely disappointing.

My Step Mother needed to use the bathroom prior to getting on the boat. She wanted to use the Accessible toilet located near Wharf 6. When she got there it was locked so she asked the people at the ticket office for access. They said she would need to go and get the key from an office at Wharf 5 ( I think it was) When she got there it was extremely busy with people waiting for service. She finally got the key and came back to the toilet. If the boat had not been late she would have missed it. I was not there to assist her as she wanted me to wait for the boat and try to delay it so she was on her own and extremely flustered.

This was very upsetting for her .

On the boat it was again very disappointing. I have been on several harbour cruises and enjoyed them. This one was not enjoyable.

The commentator at first seemed very informative but once we passed garden island there was very little information. There were long gaps where she disappeared and at one point even asked us to guess what we were seeing.
I understand that there are different styles of commentating but as I have heard a few I am aware that there is usually far more information given and this is a large part of why I take visitors to Sydney on one of your cruises.

With regard to the cake boxes we were given – The cakes and the cheese that went with the crackers were frozen solid. ( this is not a big deal in the scheme of things but worth mentioning)

The coffee was good!

Please note - The above email was sent to Captain Cooke Cruises and their response was to send me a link to their online review. Hmm

Response from Captain Cook Cruises: Dear customer,

We have already corresponded via email, however thank you for the review of your experience of your Cruise. We can assure you we have taken the necessary steps to address the issues you have raised regarding the Check-in process, commentary and snack boxes. Thank you for the great feedback on the coffee. We certainly regret that we did not meet your expectations and appreciate the opportunity you have given us to improve. We are pleased to note that you were offered a complimentary Harbour Story Cruise to ensure that your standards were met for future cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

6 months ago
4/5

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We can assure you that our drinks prices reflect the majority of establishments in Sydney. We also offer a range of bar packages which provide an unlimited number of beverages for the duration of the cruise which may be a suitable alternative. A child's ticket price is more than 45% less than a full adult fare.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

7 months ago
4/5

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Review for Seafood Buffet Lunch

7 months ago
2/5

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Seafood Buffet Lunch Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

7 months ago
5/5

We had a wonderful night. The service was exceptional.

Review for Sunset Dinner

7 months ago
4/5

Service: The arrangement with Captain Cook proceeded as planned.
Product: We have no idea what to expect but we are happy with our purchase.

Review for Harbour Story Premium - Morning

7 months ago
2/5

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this was not the case on this occasion. Sunset times are shown on our website as they do vary depending on the season and daylight saving times during summer each year. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

7 months ago
4/5

Great harbour cruise with very informative commentary. Loved it.

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

Review for Seafood Buffet Lunch

7 months ago
4/5

The tour was informational and covered and big portion of Sydney Harbour including history, fun facts, and stories. The weather was good on the day of tour, therefore most of the participants gathered on the deck for photos, would be even better if the speaker on the deck is louder so we could have heard the guide over the strong wind. Love the way that the captain purposely stopped the vessel when there was a good view of the opera house.

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Loved the cruise! From being me t at the gate by guide/narrator Paul to the end, it was an enjoyable experience. Highly recommend doing this first when in Sydney to get a feel of where you may want to further explore!
Product: A-One! Easy online purchase and a discount to boot!

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Very nice way to see Sydney. The tour has commentary also there is a live person on board to answer your questions. Good experience.
Product: Made the purchase on time. Easy

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Review for Sunset Dinner

7 months ago
5/5

always a great experience. staff very friendly

Review for Seafood Buffet Lunch

7 months ago
4/5

The food was great, but the kinds of food were less than I expected.

Review for Seafood Buffet Lunch

7 months ago
4/5

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Review for Seafood Buffet Lunch

7 months ago
2/5

Service: We’re expecting a couple of a dish with cakes and a variety to of fruits on a table for morning tea... but all in a small boxes. ... bit disappointed ...
Product: A tour guide was wonderful. However we shouldn’t except a variety of cakes or fruit for morning tea. Crackers and cheese are okay, but Mini cupcakes are all in a box and bit dry.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Harbour Story Cruise. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the inclusions. We apologise if you felt this wasn’t to your standards. Please be assured we have forwarded your comments onto our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Amazing experience
Product: Good .........................

Review for Sunset Dinner

7 months ago
5/5

One FANTASTIC experience from beginning to end - our UK visitors were most impressed. Enjoyed the commentary - most informative.

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Review for Sunset Dinner

7 months ago
5/5

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Review for Seafood Buffet Lunch

7 months ago
4/5

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Review for Seafood Buffet Lunch

7 months ago
5/5

Fantastic 2hours touring around beautiful Sydney harbour. We took our son and his girlfriend who both live in the and the UK on the VIP morning tour. A lovely commentary that offered a great insight into not only the history of the area but how Sydneysiders live. The morning tea was diverse and tasty, our welcome on board bubbles was a lovely treat as well.

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Review for Seafood Buffet Lunch

7 months ago
4/5

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

Review for Seafood Buffet Lunch

7 months ago
5/5

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Review for Seafood Buffet Lunch

7 months ago
5/5

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

Review for Seafood Buffet Lunch

7 months ago
5/5

즐거웠습니다.

Review for Sunset Dinner

7 months ago
2/5

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. The meze plate is designed to make the dining experience more efficient for our customers to enjoy the beautiful sunset over Sydney Harbour. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

7 months ago
5/5

We had a great tour of the Sydney Harbor. The weather was fantastic and the guide was very knowledgeable about the area. This tour is a great way to experience Sydney from the water.

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Review for Sunset Dinner

7 months ago
5/5

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Review for Seafood Buffet Lunch

7 months ago
5/5

Great experience. Good food. Very friendly staff

Review for Sunset Dinner

7 months ago
5/5

The narrative information was interesting and the crew was courteous.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Review for Seafood Buffet Lunch

7 months ago
5/5

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Review for Seafood Buffet Lunch

7 months ago
2/5

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

Review for Seafood Buffet Lunch

7 months ago
5/5

We really enjoyed our sightseeing cruise. The two hour trip around the harbor was beautiful. Our guide was very informative and our guide did a great job!

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Service: Perfect view and guide is very thorough. Not crowded
Product: Harbour story Premium but paid story normal price. If have to pay Premium price, might be too high

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

Review for Seafood Buffet Lunch

8 months ago
5/5

We really enjoyed our Sydney Harbour Story Premium Afternoon Cruise. It was nice to purchase the Premium Cruise for the same price as the regular cruise. It's always fun to have a little sparkling drink. :-)

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: The service was excelent
Product: excelent No complaints all good

Review for Sunset Dinner

8 months ago
2/5

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Review for Sunset Dinner

8 months ago
5/5

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Review for Sunset Dinner

8 months ago
5/5

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Buffet Lunch Cruise. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

8 months ago
5/5

Service: Excellent cruise, entertaining and informative commentary. Would recommend.
Product: Excellent cruise. Would recommend.

Review for Harbour Story Premium - Morning

8 months ago
5/5

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

Review for Sunset Dinner

8 months ago
4/5

I often take visitors to dine on the harbour. Service and food are good.

Review for Sunset Dinner

8 months ago
4/5

The cruise was absolutely beautiful and very informative. The host was very good. The only issue we had was we bought the premium package and when we got the cakes and cheese and crackers they were frozen and very unpleasant to eat. For paying for premium package you would think the food would be not frozen. But all in all the cruise was very pleasant.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Nice way to see Perth while relaxing. Good commentary.
A Captain Cook Cruise on Swan River is A must for all visitors to Perth !!
Product: Unbelievable cruise - enjoyed It

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.
Product: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Review for Sunset Dinner

8 months ago
5/5

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

Review for Seafood Buffet Lunch

8 months ago
5/5

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Review for Sunset Dinner

8 months ago
5/5

The cruise was very good value for money - we had the premium package which included a glass of pro secco and afternoon tea. The commentary was informative and the vessel was comfortable and well equipped. A good way of seeing the harbour area and gaining some knowledge of the history and sights.

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

They made us feel welcomed.

Review for Harbour Story Premium - Morning

8 months ago
4/5

Service: Clean vessel. Well equipped. Pleasant tour of the harbour

The premium tea in a box wasn’t very nice. The cakes were stodgy.
Product: Pleasant cruise. The afternoon tea wasn’t very nice tho. Three stodgy cakes and a bit of processed cheese

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: I took two visiting friends from overseas and my first time to avail of Captain Cruises services and very satisfied with the services. The staff are very friendly, approachable and professional.
Product: Value for money and wonderful experience

Review for Harbour Story Premium - Morning

8 months ago
4/5

プレミアムクルーズでサービスされたスパークリングはグッド。スイーツは4個セットで、とても美味しかった。

Review for Harbour Story Premium - Morning

8 months ago
5/5

Great narration by the tour guide and excellent overview of the history of the harbor and the city of Sydney.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Review for Seafood Buffet Lunch

8 months ago
5/5

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Review for Sunset Dinner

8 months ago
5/5

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Review for Sunset Dinner

8 months ago
4/5

Service: The commentary provided interesting knowledge and history. We covered a fair area of the harbour.
The delux afternoon tea was only provided on request. Maybe more information on boarding would have been helpful.
Thoroughly enjoyed the cruise.
Product: Was especially happy with the discounted price. More information required on boarding as to where and what was included.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Review for Seafood Buffet Lunch

8 months ago
4/5

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

Review for Seafood Buffet Lunch

8 months ago
5/5

Service: Excellent cruise for all ages; lovely stroll around the harbour with informative information & lots of treats. Highly recommended !
Product: Excellent ! Lovely stroll around the harbour, and very informative. Great value for money. Recommended for all ages. Love the extra treats !

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Review for Seafood Buffet Lunch

9 months ago
4/5

Very much enjoyed our trip around the harbour; Paul was good and informative.

Review for Harbour Story Premium - Morning

9 months ago
5/5

Definitely would recommend
Very nice ship and crew

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Excellent! Everything was organized to perfection, from start to finish and everything in between. The crew were very friendly and attentive, dining room staff were excellent and the chef catered to our difficult food intolerances. Shore excursions were memorable, and on-ship activities were entertaining. Thoroughly enjoyed cruising with Carnival.
Product: Great to see something of the Isle of Pines rather than just enjoying the beaches. Some commentary would have made it perfect

Review for Harbour Story Premium - Afternoon

9 months ago
1/5

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

9 months ago
5/5

Service: We really enjoyed our recent cruise with Captain Cook Cruises. The staff were very friendly and the commentator gave out excellent information as we cruised around the harbour. Perfect way to spend a afternoon.
Product: Friendly, professional operation.

Review for Harbour Story Premium - Afternoon

9 months ago
2/5

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Review for Seafood Buffet Lunch

9 months ago
4/5

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Review for Seafood Buffet Lunch

9 months ago
5/5

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Review for Seafood Buffet Lunch

9 months ago
5/5

Perfect lunch cruise.

Review for Seafood Buffet Lunch

9 months ago
4/5

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Review for Seafood Buffet Lunch

9 months ago
5/5

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Review for Seafood Buffet Lunch

9 months ago
5/5

Service: とても楽しい2時間でした。ウェルカムドリンクのスパークリングワインをスタートに、陸上からだけでは見られないシドニーのいろいろな表情を垣間見る事ができ、次回行ってみたい場所がたくさんできました。
船上では女性のガイドさんがマイクで説明してくれました。(見える物の説明だけでなく
歴史背景などいろいろ話してくれて、自分の英語力が不十分なのが残念)
また、当日は少し肌寒い日でしたが、展望デッキのテーブル席には途中から透明カーテンの風防が広げられ快適に過ごせました。もちろん直接風景を見たければ数歩進んで透明カーテンの向こう側に行くだけです。
サーキュラーキーに戻ってくると、今度はハーバーブリッジの下をくぐって鉄骨構造を眺めたり、海から高層ビル街を眺めたり最後まで飽きることなく楽しめました。
Product: 金額以上の価値のある盛りだくさんの良いツアーだと感じたため。

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして誠にありがとうございます。 お客さまの旅がより良いものになりましたこと、大変嬉しく思います。お客様にシドニー湾の素晴らしい景色と非日常的な船上でのくつろぎのひと時を十分に楽しんでいただけるように、航路の工夫やガイドはもちろん様々な工夫をしております。もし機会がございましたら私どものランチやディナークルーズにもご乗船なさってみてください。シドニーでの特別な時間をお過ごしいただけることを保証いたします。素敵なレビューとお褒めのお言葉本当にありがとうございました。

Review for Harbour Story Premium - Morning

9 months ago
2/5

Service: The cruise was good, apart from the guide was a bit hard to hear, he wasn't speaking clearly and some of his opinions were personal to him, not about the harbour in general, also the morning tea was disappointing, to be given 4 little boxes each with 3 cakes and some crackers & cheese, when it looks on your website like it would be sandwiches & cake displayed on a two tier cake stand.
Product: Not as advertised, ok but nothing special

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. This is reflected on our website. We also operate a High Tea Cruise which includes the items you have mentioned.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

9 months ago
5/5

a staff celebrated my friend's birthday. We were so moved. Thank you.

Review for Sunset Dinner

9 months ago
5/5

The food was great, the service was good and the view was on point!

Review for Sunset Dinner

9 months ago
4/5

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Review for Seafood Buffet Lunch

9 months ago
1/5

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch Cruise experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

9 months ago
4/5

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

Review for Seafood Buffet Lunch

9 months ago
5/5

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

Review for Sunset Dinner

9 months ago
2/5

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか?久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして、誠にありがとうございます。 料理をお出しするタイミングは、お客様がお食事と景色を十分にお楽しみいただけるように考慮されています。しかし短いクルーズ時間でも、お客さまにゆったりおくつろぎいただけるクルーズを提供できますようにサービスを改善していきたいと思います。また、お料理のお味も質を高め、オーストラリアならではの味を深くまで楽しんでいただけるよう、努力してまいります。 貴重なご意見誠にありがとうございました。

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

9 months ago
4/5

Service: I enjoyed all the options they provided for excursions. The only thing I didn’t like was the food.
Product: All was great except the food. Loved the scuba diver who took pictures.

Review for Harbour Story Premium - Morning

9 months ago
2/5

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

9 months ago
4/5

Service: Staff were okay
Product: Food was so so..paying for view not quality.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

9 months ago
5/5

Everything in this cruise was great: the views, the food and the crew. The only thing I would change is the sound of the guide's microphone. It was too quiet and sometimes impossible to listen properly.

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Great cruise. Meals were tasty and the service was excellent.

Review for Sunset Dinner

9 months ago
5/5

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Review for Seafood Buffet Lunch

9 months ago
5/5

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

Review for Seafood Buffet Lunch

9 months ago
4/5

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Review for Sunset Dinner

10 months ago
5/5

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Review for Seafood Buffet Lunch

10 months ago
4/5

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Review for Sunset Dinner

10 months ago
4/5

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Review for Seafood Buffet Lunch

10 months ago
4/5

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Review for Seafood Buffet Lunch

10 months ago
5/5

Service: My daughter Kristie and I really enjoyed the “Harbour Story “ Cruise !!
It was a picture perfect day as we cruised past Opera House,Harbour Bridge, Garden Island and Luna Park .
Commentary was excellent as we were told of different events and stories !!
A great day on our beautiful harbour!
Product: Service excellent! We had premium cruise with wine , savoury and sweet snacks and coffee which we enjoyed.
Staff friendly and helpful !!

Review for Harbour Story Premium - Morning

10 months ago
4/5

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Review for Seafood Buffet Lunch

10 months ago
5/5

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Review for Sunset Dinner

10 months ago
5/5

Service: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended
Product: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended

Review for Harbour Story Premium - Afternoon

10 months ago
2/5

Bought a premium cruise with snacks and drinks. Boat was broken. Got sent on a smaller boat with no food or drinks. Premium passengers were the last ones on since it wasn't our boat. There were few outside seats and I ended up standing. Was told it was the same price. The cruise was nice - but it wasn't what I paid for.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Premium experience. We apologise that you felt that this cruise wasn’t to your standards. Unfortunately, mechanical errors outside of our control may happen, however we always aim to have a suitable replacement to ensure customers can enjoy their cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the difference between the cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

10 months ago
4/5

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Review for Sunset Dinner

10 months ago
5/5

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Review for Seafood Buffet Lunch

10 months ago
4/5

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Review for Seafood Buffet Lunch

10 months ago
5/5

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Review for Sunset Dinner

10 months ago
5/5

Great service.

Review for Sunset Dinner

10 months ago
5/5

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

Review for Seafood Buffet Lunch

10 months ago
5/5

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Review for Sunset Dinner

10 months ago
5/5

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Review for Seafood Buffet Lunch

10 months ago
4/5

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

10 months ago
5/5

Service: I couldn't say anything bad. I thought the value for money was very high. The tea cakes were lovely, the champers & coffee was just fine, the tour was of the advertised length, the boat seemed to be piloted very well and safely, and the tour guide on the loudspeaker knew heaps and heaps about Sydney. Also, I don't think I saw one child, which was pure bonus.
Product: Rewrite your questionnaire so it doesn't require this much freaking effort. You have ****** me off now.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Review for Seafood Buffet Lunch

10 months ago
5/5

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: The premium harbour story scenic cruise was excellent! Warm reception and very high quality refreshments were providered
Product: High quality refreshments and very interesting commentary of the journey

Review for Harbour Story Premium - Morning

11 months ago
4/5

Punctual, nice food, good service, window seats and did well in catering for my group.

Review for Seafood Buffet Lunch

11 months ago
2/5

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We were delighted to read that you found the service staff to be friendly and helpful. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests and we were disappointed to read that this was not up to your standard.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: Really enjoyed the cruise, commentary and on-board service, facilities and experience. A great way to see Sydney!
Product: Good coffee and cake box provided

Review for Harbour Story Premium - Morning

11 months ago
4/5

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Review for Sunset Dinner

11 months ago
5/5

Service: Have had many previous cruises on Captain Cook and have thoroughly enjoy ourselves
The ship crew provide an excellent service .Paul who conducted the Historical commentary was very informative. Looking forward to another Cruise in the near future
Product: Purcgased ticket on line,no problems

Review for Harbour Story Premium - Morning

11 months ago
5/5

Loved the pacing of the cruise with the live commentary on the various landmarks around the harbor woven with Australian history. Most importantly loved the drinks and dessert that came with the premium tickets!!!!

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

service was very good, and the food was exceptionally good as well

Review for Sunset Dinner

11 months ago
4/5

It's a good choice having 2 hours cruise around sydney. however, the difference between premium and standard harbour story is not really worth it since it just give me a box of cookies and a cheese than the standard one

Review for Harbour Story Premium - Afternoon

11 months ago
2/5

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We are happy to read that you enjoyed our wonderful seafood buffet. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. If you experience any negative behaviour from other customers, we encourage customers to talk to the Cruise Director as he/she can address the issue immediately.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

11 months ago
5/5

The food, service and music were all good and the view was fantastic!

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Review for Sunset Dinner

11 months ago
4/5

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Review for Sunset Dinner

11 months ago
5/5

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Review for Sunset Dinner

11 months ago
5/5

Good service, good environment and a pleasant journey

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: Good service, clear commentary, lovely ady
Product: Top cruise, best intro to Sydney for visitors

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite

Review for Seafood Buffet Lunch

11 months ago
4/5

We enjoyed our recent 2 hour afternoon cruise. Our commentator was very informative with his narration. This is my second time on Captain Cook Cruises and will we doing another one with friends in a few weeks.

Review for Harbour Story Premium - Afternoon

11 months ago
2/5

Service: The snack not
Good enough .
Product: With more variety of food is better

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Harbour Story Experience. We also offer our Harbour Story Premium Cruises, which include afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

11 months ago
2/5

Service: Lack of directions getting on board
Windows in dining area dirty hampering view of harbour
The prawns on buffet were old and below par
Product: The prawns were very average

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet Lunch Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can also assure you that all our food is sourced and prepared fresh.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

11 months ago
5/5

we had a marvoulous day, thank you

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: Great experience thank you!
Product: Very nice yummy thanks.....

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: The crew on board and in the ticket office were very happy and friendly. The lady speaking on the tour was very informative and engaging
Product: The afternoon tea was yum!!

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Service: Very good, well worth the money.
First cruise I have been on that goes into middle harbour as well.
Product: Great value, easy to organise on line

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: The service is always of the highest standard - crew on board friendly and helpful and the food and drink service is excellent.
Product: Great value! All the Captain Cook Cruise products are fantastic!

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Our tour guide was topnotch! Very knowledgeable on history of Sydney as well as lots of interesting information about the areas around the harbour. Really enjoyed the two hours.

Review for Harbour Story Premium - Morning

12 months ago
4/5

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Review for Sunset Dinner

12 months ago
2/5

We booked the steak and lobster dinner cruise. Was disappointed that the lobster was cold and not tender at all. Steak over cooked. Not worth the price we paid.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Steak and Lobster Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

12 months ago
5/5

Great service, the commentary was good and seaffod buffet w

Review for Seafood Buffet Lunch

12 months ago
2/5

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. Unfortunately, our photography is outsourced and we therefore do not have any direct control over this. However please be assured that we will forward your comments onto the relevant parties. We always try to provide friendly and efficient service, including meeting customer inquiries and requests. We apologise this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

12 months ago
5/5

Loved the friendly staff and the meal was wonderful.

Review for Sunset Dinner

12 months ago
5/5

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Review for Sunset Dinner

12 months ago
2/5

Service: Service is OK. I booked a seafood buffet but didn't really meet our expectation of a seafood buffet. It's like a normal buffet in a 2-3 star hotel with seafood on the side.... The duration seems to be a bit short considering guests need to eat and see the views. We were mostly rushing up and rushing down.... Overall, it is good for a one-time experience.
Product: Not the seafoos buffet I was expecting. And the little seafood that was there don't taste very good.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Seafood Buffet Lunch Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality – so we’re very disappointed that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager for review. Our Seafood Buffet Lunch Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

12 months ago
5/5

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Review for Sunset Dinner

12 months ago
5/5

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Review for Sunset Dinner

12 months ago
4/5

Service: only 2 choices of dessert and cheeses and very small
Product: very small dessert and cheees

Review for Seafood Buffet Lunch

12 months ago
4/5

Service: 친절한 서비스 그리고 런치 크루즈 좋았 습니다
Product: 조금더 다양한 요리가 있었으면 좋았을 것입니다

Review for Seafood Buffet Lunch

12 months ago
5/5

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Review for Sunset Dinner

12 months ago
5/5

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Review for Sunset Dinner

12 months ago
4/5

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Review for Sunset Dinner

12 months ago
5/5

The premium 2hr cruise around Sydney harbour was fantastic.
Our host, Elizabeth, was brilliant - fantastic commentary.
Highly recommend.

Review for Harbour Story Premium - Morning

12 months ago
2/5

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. We appreciate the comments about the food and the opportunity given to us to improve. Please be assured we have forwarded this onto our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

12 months ago
4/5

Excellent meal and very efficient staff

Review for Sunset Dinner

12 months ago
5/5

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Review for Sunset Dinner

12 months ago
5/5

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

Review for Sunset Dinner

12 months ago
4/5

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Review for Sunset Dinner

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