Seniors Festival

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Advance sales now open. Seniors cruise from as little as $27.50 between 13-24 February 2019. NSW Seniors Festival is the largest celebration for people over 60 in the southern hemisphere. Captain Cook Cruises are proud to be a participant each year throughout the Seniors Festival. More Info ...

NSW Seniors Festival Cruises - 13-24 February 2019

2019 details coming soon. See below 2018 highlights as a guide ...

NSW SENIORS FESTIVAL 04-15 APRIL 2018 Download Flyer

Sydney Highlights (subject to change)

  • 04-15 April, Daily - Sydney Harbour Buffet Lunch Cruise
  • 04-15 April, Daily - Harbour Story Premium Cruise including morning tea
  • 04-15 April, Daily - Harbour Story Premium Cruise including afternoon tea
  • Premier's Gala Concerts (International Convention Centre Theatre - Darling Harbour)
    - Thursday 05 April 2018 (times TBC)
    - Friday 06 April 2018 (times TBC)
  • NSW Seniors Festival Expo (International Convention Centre Theatre - Darling Harbour)
    - Thursday 05 April & Friday 06 April 2018
  • Selected dates - A great selection of Seniors Festival events

See our full range of NSW Seniors Festival Cruises for 2019 including: How to book

Seniors Festival Buffet Lunch Cruise 13-24 February 2019 from $59 per senior
Cruise aboard flagship MV Sydney 2000 featuring a hot and cold buffet of seafood, vegetarian and non-seafood dishes, desserts and cheese. Departs daily at 12 noon from Darling Harbour King St Wharf No.1 and 12.30pm from Circular Quay Wharf No.6 ...

Seniors Festival Morning Harbour Story Premium Cruise 13-24 February 2019 from $27.50 per senior
A premium sightseeing cruise including morning tea, commentary and Main Harbour sights. Departs daily 10.00am from Circular Quay Wharf No.6. Duration approx 2 hours ...

Seniors Festival Afternoon Harbour Story Premium Cruise 13-24 February 2019 from $27.50 per senior
The best way to see Sydney Harbour including live commentary and afternoon tea. Departs daily 2.30pm from Circular Quay Wharf No.6. Duration approx 2 hours ... 

Regular Cruises
For all other cruises please click on the links below

ELIGIBILITY
To be eligible, you must hold a NSW Seniors Card (New South Wales permanent residents aged 60 or over and work no more than 20 hours a week in paid employment) or hold an Australian or New Zealand Senior Pensioner Card (means tested). All guests in your booking must hold a valid Seniors Card, and present Card at check-in for verification.

HOW TO BOOK SENIORS FESTIVAL SPECIAL CRUISES

  • When booking online please enter the promotional code SEN-PEN at checkout. This will reduce the total price of the booking
  • Please note it is your responsibility to check the price is correct prior to entering your credit card/payment details
  • All payments made are final and non-refundable
  • Discounts cannot be applied after a booking is confirmed
  • If unsure please call +61-2-9206 1111

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Accessibility for people with a Disability Policy

Select cruise and date below

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March - April
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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88 % approval from 161 responses

Date
Rating
2 days ago
5/5

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

Review for Sunset Dinner

2 days ago
4/5

I often take visitors to dine on the harbour. Service and food are good.

Review for Sunset Dinner

2 days ago
4/5

The cruise was absolutely beautiful and very informative. The host was very good. The only issue we had was we bought the premium package and when we got the cakes and cheese and crackers they were frozen and very unpleasant to eat. For paying for premium package you would think the food would be not frozen. But all in all the cruise was very pleasant.

Review for Harbour Story Premium - Afternoon

3 days ago
5/5

Service: Nice way to see Perth while relaxing. Good commentary.
A Captain Cook Cruise on Swan River is A must for all visitors to Perth !!
Product: Unbelievable cruise - enjoyed It

Review for Harbour Story Premium - Afternoon

6 days ago
5/5

Service: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.
Product: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.

Review for Harbour Story Premium - Afternoon

6 days ago
5/5

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Review for Sunset Dinner

6 days ago
5/5

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

Review for Seafood Buffet Lunch

6 days ago
5/5

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Review for Sunset Dinner

7 days ago
5/5

The cruise was very good value for money - we had the premium package which included a glass of pro secco and afternoon tea. The commentary was informative and the vessel was comfortable and well equipped. A good way of seeing the harbour area and gaining some knowledge of the history and sights.

Review for Harbour Story Premium - Afternoon

7 days ago
4/5

They made us feel welcomed.

Review for Harbour Story Premium - Morning

7 days ago
4/5

Service: Clean vessel. Well equipped. Pleasant tour of the harbour

The premium tea in a box wasn’t very nice. The cakes were stodgy.
Product: Pleasant cruise. The afternoon tea wasn’t very nice tho. Three stodgy cakes and a bit of processed cheese

Review for Harbour Story Premium - Afternoon

7 days ago
5/5

Service: I took two visiting friends from overseas and my first time to avail of Captain Cruises services and very satisfied with the services. The staff are very friendly, approachable and professional.
Product: Value for money and wonderful experience

Review for Harbour Story Premium - Morning

7 days ago
4/5

プレミアムクルーズでサービスされたスパークリングはグッド。スイーツは4個セットで、とても美味しかった。

Review for Harbour Story Premium - Morning

1 week ago
5/5

Great narration by the tour guide and excellent overview of the history of the harbor and the city of Sydney.

Review for Harbour Story Premium - Afternoon

1 week ago
5/5

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Review for Seafood Buffet Lunch

1 week ago
5/5

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Review for Sunset Dinner

1 week ago
5/5

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Review for Sunset Dinner

1 week ago
4/5

Service: The commentary provided interesting knowledge and history. We covered a fair area of the harbour.
The delux afternoon tea was only provided on request. Maybe more information on boarding would have been helpful.
Thoroughly enjoyed the cruise.
Product: Was especially happy with the discounted price. More information required on boarding as to where and what was included.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Review for Seafood Buffet Lunch

2 weeks ago
4/5

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

Review for Seafood Buffet Lunch

2 weeks ago
5/5

Service: Excellent cruise for all ages; lovely stroll around the harbour with informative information & lots of treats. Highly recommended !
Product: Excellent ! Lovely stroll around the harbour, and very informative. Great value for money. Recommended for all ages. Love the extra treats !

Review for Harbour Story Premium - Afternoon

2 weeks ago
4/5

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Review for Seafood Buffet Lunch

2 weeks ago
4/5

Very much enjoyed our trip around the harbour; Paul was good and informative.

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Definitely would recommend
Very nice ship and crew

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Service: Excellent! Everything was organized to perfection, from start to finish and everything in between. The crew were very friendly and attentive, dining room staff were excellent and the chef catered to our difficult food intolerances. Shore excursions were memorable, and on-ship activities were entertaining. Thoroughly enjoyed cruising with Carnival.
Product: Great to see something of the Isle of Pines rather than just enjoying the beaches. Some commentary would have made it perfect

Review for Harbour Story Premium - Afternoon

3 weeks ago
1/5

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 weeks ago
5/5

Service: We really enjoyed our recent cruise with Captain Cook Cruises. The staff were very friendly and the commentator gave out excellent information as we cruised around the harbour. Perfect way to spend a afternoon.
Product: Friendly, professional operation.

Review for Harbour Story Premium - Afternoon

3 weeks ago
2/5

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Perfect lunch cruise.

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Review for Seafood Buffet Lunch

4 weeks ago
5/5

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: とても楽しい2時間でした。ウェルカムドリンクのスパークリングワインをスタートに、陸上からだけでは見られないシドニーのいろいろな表情を垣間見る事ができ、次回行ってみたい場所がたくさんできました。
船上では女性のガイドさんがマイクで説明してくれました。(見える物の説明だけでなく
歴史背景などいろいろ話してくれて、自分の英語力が不十分なのが残念)
また、当日は少し肌寒い日でしたが、展望デッキのテーブル席には途中から透明カーテンの風防が広げられ快適に過ごせました。もちろん直接風景を見たければ数歩進んで透明カーテンの向こう側に行くだけです。
サーキュラーキーに戻ってくると、今度はハーバーブリッジの下をくぐって鉄骨構造を眺めたり、海から高層ビル街を眺めたり最後まで飽きることなく楽しめました。
Product: 金額以上の価値のある盛りだくさんの良いツアーだと感じたため。

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして誠にありがとうございます。 お客さまの旅がより良いものになりましたこと、大変嬉しく思います。お客様にシドニー湾の素晴らしい景色と非日常的な船上でのくつろぎのひと時を十分に楽しんでいただけるように、航路の工夫やガイドはもちろん様々な工夫をしております。もし機会がございましたら私どものランチやディナークルーズにもご乗船なさってみてください。シドニーでの特別な時間をお過ごしいただけることを保証いたします。素敵なレビューとお褒めのお言葉本当にありがとうございました。

Review for Harbour Story Premium - Morning

1 month ago
2/5

Service: The cruise was good, apart from the guide was a bit hard to hear, he wasn't speaking clearly and some of his opinions were personal to him, not about the harbour in general, also the morning tea was disappointing, to be given 4 little boxes each with 3 cakes and some crackers & cheese, when it looks on your website like it would be sandwiches & cake displayed on a two tier cake stand.
Product: Not as advertised, ok but nothing special

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. This is reflected on our website. We also operate a High Tea Cruise which includes the items you have mentioned.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

1 month ago
5/5

a staff celebrated my friend's birthday. We were so moved. Thank you.

Review for Sunset Dinner

1 month ago
5/5

The food was great, the service was good and the view was on point!

Review for Sunset Dinner

1 month ago
4/5

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Review for Seafood Buffet Lunch

1 month ago
1/5

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch Cruise experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

Review for Sunset Dinner

1 month ago
2/5

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか?久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして、誠にありがとうございます。 料理をお出しするタイミングは、お客様がお食事と景色を十分にお楽しみいただけるように考慮されています。しかし短いクルーズ時間でも、お客さまにゆったりおくつろぎいただけるクルーズを提供できますようにサービスを改善していきたいと思います。また、お料理のお味も質を高め、オーストラリアならではの味を深くまで楽しんでいただけるよう、努力してまいります。 貴重なご意見誠にありがとうございました。

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

1 month ago
4/5

Service: I enjoyed all the options they provided for excursions. The only thing I didn’t like was the food.
Product: All was great except the food. Loved the scuba diver who took pictures.

Review for Harbour Story Premium - Morning

1 month ago
2/5

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Staff were okay
Product: Food was so so..paying for view not quality.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
5/5

Everything in this cruise was great: the views, the food and the crew. The only thing I would change is the sound of the guide's microphone. It was too quiet and sometimes impossible to listen properly.

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Great cruise. Meals were tasty and the service was excellent.

Review for Sunset Dinner

1 month ago
5/5

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Review for Sunset Dinner

1 month ago
5/5

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Review for Sunset Dinner

2 months ago
4/5

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: My daughter Kristie and I really enjoyed the “Harbour Story “ Cruise !!
It was a picture perfect day as we cruised past Opera House,Harbour Bridge, Garden Island and Luna Park .
Commentary was excellent as we were told of different events and stories !!
A great day on our beautiful harbour!
Product: Service excellent! We had premium cruise with wine , savoury and sweet snacks and coffee which we enjoyed.
Staff friendly and helpful !!

Review for Harbour Story Premium - Morning

2 months ago
4/5

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Review for Sunset Dinner

2 months ago
5/5

Service: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended
Product: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended

Review for Harbour Story Premium - Afternoon

2 months ago
2/5

Bought a premium cruise with snacks and drinks. Boat was broken. Got sent on a smaller boat with no food or drinks. Premium passengers were the last ones on since it wasn't our boat. There were few outside seats and I ended up standing. Was told it was the same price. The cruise was nice - but it wasn't what I paid for.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Premium experience. We apologise that you felt that this cruise wasn’t to your standards. Unfortunately, mechanical errors outside of our control may happen, however we always aim to have a suitable replacement to ensure customers can enjoy their cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the difference between the cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

2 months ago
4/5

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Review for Sunset Dinner

2 months ago
5/5

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Review for Sunset Dinner

2 months ago
5/5

Great service.

Review for Sunset Dinner

2 months ago
5/5

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Review for Sunset Dinner

2 months ago
5/5

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: I couldn't say anything bad. I thought the value for money was very high. The tea cakes were lovely, the champers & coffee was just fine, the tour was of the advertised length, the boat seemed to be piloted very well and safely, and the tour guide on the loudspeaker knew heaps and heaps about Sydney. Also, I don't think I saw one child, which was pure bonus.
Product: Rewrite your questionnaire so it doesn't require this much freaking effort. You have ****** me off now.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: The premium harbour story scenic cruise was excellent! Warm reception and very high quality refreshments were providered
Product: High quality refreshments and very interesting commentary of the journey

Review for Harbour Story Premium - Morning

3 months ago
4/5

Punctual, nice food, good service, window seats and did well in catering for my group.

Review for Seafood Buffet Lunch

3 months ago
2/5

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We were delighted to read that you found the service staff to be friendly and helpful. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests and we were disappointed to read that this was not up to your standard.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Really enjoyed the cruise, commentary and on-board service, facilities and experience. A great way to see Sydney!
Product: Good coffee and cake box provided

Review for Harbour Story Premium - Morning

3 months ago
4/5

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Review for Sunset Dinner

3 months ago
5/5

Service: Have had many previous cruises on Captain Cook and have thoroughly enjoy ourselves
The ship crew provide an excellent service .Paul who conducted the Historical commentary was very informative. Looking forward to another Cruise in the near future
Product: Purcgased ticket on line,no problems

Review for Harbour Story Premium - Morning

3 months ago
5/5

Loved the pacing of the cruise with the live commentary on the various landmarks around the harbor woven with Australian history. Most importantly loved the drinks and dessert that came with the premium tickets!!!!

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

service was very good, and the food was exceptionally good as well

Review for Sunset Dinner

3 months ago
4/5

It's a good choice having 2 hours cruise around sydney. however, the difference between premium and standard harbour story is not really worth it since it just give me a box of cookies and a cheese than the standard one

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We are happy to read that you enjoyed our wonderful seafood buffet. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. If you experience any negative behaviour from other customers, we encourage customers to talk to the Cruise Director as he/she can address the issue immediately.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

The food, service and music were all good and the view was fantastic!

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Review for Sunset Dinner

3 months ago
4/5

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Review for Sunset Dinner

3 months ago
5/5

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Review for Sunset Dinner

3 months ago
5/5

Good service, good environment and a pleasant journey

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Good service, clear commentary, lovely ady
Product: Top cruise, best intro to Sydney for visitors

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite

Review for Seafood Buffet Lunch

3 months ago
4/5

We enjoyed our recent 2 hour afternoon cruise. Our commentator was very informative with his narration. This is my second time on Captain Cook Cruises and will we doing another one with friends in a few weeks.

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

Service: The snack not
Good enough .
Product: With more variety of food is better

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Harbour Story Experience. We also offer our Harbour Story Premium Cruises, which include afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

Service: Lack of directions getting on board
Windows in dining area dirty hampering view of harbour
The prawns on buffet were old and below par
Product: The prawns were very average

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet Lunch Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can also assure you that all our food is sourced and prepared fresh.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

we had a marvoulous day, thank you

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Great experience thank you!
Product: Very nice yummy thanks.....

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: The crew on board and in the ticket office were very happy and friendly. The lady speaking on the tour was very informative and engaging
Product: The afternoon tea was yum!!

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Service: Very good, well worth the money.
First cruise I have been on that goes into middle harbour as well.
Product: Great value, easy to organise on line

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: The service is always of the highest standard - crew on board friendly and helpful and the food and drink service is excellent.
Product: Great value! All the Captain Cook Cruise products are fantastic!

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Our tour guide was topnotch! Very knowledgeable on history of Sydney as well as lots of interesting information about the areas around the harbour. Really enjoyed the two hours.

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Review for Sunset Dinner

4 months ago
2/5

We booked the steak and lobster dinner cruise. Was disappointed that the lobster was cold and not tender at all. Steak over cooked. Not worth the price we paid.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Steak and Lobster Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Great service, the commentary was good and seaffod buffet w

Review for Seafood Buffet Lunch

4 months ago
2/5

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. Unfortunately, our photography is outsourced and we therefore do not have any direct control over this. However please be assured that we will forward your comments onto the relevant parties. We always try to provide friendly and efficient service, including meeting customer inquiries and requests. We apologise this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

4 months ago
5/5

Loved the friendly staff and the meal was wonderful.

Review for Sunset Dinner

4 months ago
5/5

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Review for Sunset Dinner

4 months ago
2/5

Service: Service is OK. I booked a seafood buffet but didn't really meet our expectation of a seafood buffet. It's like a normal buffet in a 2-3 star hotel with seafood on the side.... The duration seems to be a bit short considering guests need to eat and see the views. We were mostly rushing up and rushing down.... Overall, it is good for a one-time experience.
Product: Not the seafoos buffet I was expecting. And the little seafood that was there don't taste very good.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Seafood Buffet Lunch Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality – so we’re very disappointed that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager for review. Our Seafood Buffet Lunch Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Review for Sunset Dinner

4 months ago
5/5

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Review for Sunset Dinner

4 months ago
4/5

Service: only 2 choices of dessert and cheeses and very small
Product: very small dessert and cheees

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: 친절한 서비스 그리고 런치 크루즈 좋았 습니다
Product: 조금더 다양한 요리가 있었으면 좋았을 것입니다

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Review for Sunset Dinner

4 months ago
5/5

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Review for Sunset Dinner

4 months ago
4/5

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Review for Sunset Dinner

4 months ago
5/5

The premium 2hr cruise around Sydney harbour was fantastic.
Our host, Elizabeth, was brilliant - fantastic commentary.
Highly recommend.

Review for Harbour Story Premium - Morning

4 months ago
2/5

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. We appreciate the comments about the food and the opportunity given to us to improve. Please be assured we have forwarded this onto our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

4 months ago
4/5

Excellent meal and very efficient staff

Review for Sunset Dinner

4 months ago
5/5

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Review for Sunset Dinner

4 months ago
5/5

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

Review for Sunset Dinner

4 months ago
4/5

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Review for Sunset Dinner

4 months ago
5/5

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Review for Sunset Dinner

4 months ago
5/5

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Review for Sunset Dinner

4 months ago
5/5

Service: Professional and very customer focused.
Product: Value for money was exceptional.

Review for Sunset Dinner

4 months ago
5/5

Service: We enjoyed our Vivid dinner cruise so much last time we had to do it again with Captain Cook. This was our 2nd time for Vivid. The food was lovely and the service on board was great. I would recommend the MV Sydney 2000 to anyone. It rained but we stayed dry and enjoyed the views.
Product: Food was really good and service was great.

Review for Sunset Dinner

4 months ago
1/5

Good Morning,

I have been misinformed about the service, while booking the 'Sunset Cruise'. The refreshments were pathetic, and unlike anything I was told they would be. To make up and give my guest a consolation price, I wasted more money, purchasing a second cruise, immediately following the Sunset Cruise - on the same boat.

As an example; please consider the behaviour of the waiter who foisted on us a second bottle of wine, with only a short time before the end of the 2nd cruise. I then had to argue with the stuff about sitting a few more minutes, finishing the drink while there were cleaning and cluttering around us.

In short, I feel cheated

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review about your Sunset Cruise experience. We strive to deliver the best food, drinks and service possible to our customers and we were disappointed to read that your experience was not up to your standards. Please be assured your comments have been forwarded to our hospitality manager. Our cruises are cleaned and prepared thoroughly to ensure customers enter our vessel to a fresh environment. Therefore, we encourage passengers to disembark at the allocated time.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

4 months ago
5/5

Great service

Review for Sunset Dinner

4 months ago
4/5

Service: We have been three times previous and it has always been excellent. This time they didnt have a table ready for us. It is only a small thing, but the boat wasnt full. Great staff,
Product: No ones perfect, but it was pretty good value for money

Review for Sunset Dinner

4 months ago
4/5

Service: Good service.
Product: Overall we enjoyed the cruise. My only suggestion would be a more well presented meze platter. A few olives, artichoke hearts and sundried tomatoes was quite disappointing.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt the meze plate on your cruise wasn’t to your standards. We hope you would accept our apologies for not quite meeting your expectations in this regard but appreciate the opportunity given to us to improve. A copy of your review has been forwarded to our Catering Manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

4 months ago
5/5

Service: Very helpful and respectful of our needs.
Product: Great food, well presented and just enough choice.

Review for Sunset Dinner

4 months ago
5/5

The service staff were great, the barman on duty Mark, was very helpful with choosing cocktails.

Review for Sunset Dinner

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