Seniors Festival

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Advance sales now open. Seniors cruise from as little as $27.50 between 13-24 February 2019. NSW Seniors Festival is the largest celebration for people over 60 in the southern hemisphere. Captain Cook Cruises are proud to be a participant each year throughout the Seniors Festival. More Info ...

NSW Seniors Festival Cruises - 13-24 February 2019

2019 details coming soon. See below 2018 highlights as a guide ...

NSW SENIORS FESTIVAL 04-15 APRIL 2018 Download Flyer

Sydney Highlights (subject to change)

  • 04-15 April, Daily - Sydney Harbour Buffet Lunch Cruise
  • 04-15 April, Daily - Harbour Story Premium Cruise including morning tea
  • 04-15 April, Daily - Harbour Story Premium Cruise including afternoon tea
  • Premier's Gala Concerts (International Convention Centre Theatre - Darling Harbour)
    - Thursday 05 April 2018 (times TBC)
    - Friday 06 April 2018 (times TBC)
  • NSW Seniors Festival Expo (International Convention Centre Theatre - Darling Harbour)
    - Thursday 05 April & Friday 06 April 2018
  • Selected dates - A great selection of Seniors Festival events

See our full range of NSW Seniors Festival Cruises for 2019 including: How to book

Seniors Festival Buffet Lunch Cruise 13-24 February 2019 from $59 per senior
Cruise aboard flagship MV Sydney 2000 featuring a hot and cold buffet of seafood, vegetarian and non-seafood dishes, desserts and cheese. Departs daily at 12 noon from Darling Harbour King St Wharf No.1 and 12.30pm from Circular Quay Wharf No.6 ...

Seniors Festival Morning Harbour Story Premium Cruise 13-24 February 2019 from $27.50 per senior
A premium sightseeing cruise including morning tea, commentary and Main Harbour sights. Departs daily 10.00am from Circular Quay Wharf No.6. Duration approx 2 hours ...

Seniors Festival Afternoon Harbour Story Premium Cruise 13-24 February 2019 from $27.50 per senior
The best way to see Sydney Harbour including live commentary and afternoon tea. Departs daily 2.30pm from Circular Quay Wharf No.6. Duration approx 2 hours ... 

Regular Cruises
For all other cruises please click on the links below

ELIGIBILITY
To be eligible, you must hold a NSW Seniors Card (New South Wales permanent residents aged 60 or over and work no more than 20 hours a week in paid employment) or hold an Australian or New Zealand Senior Pensioner Card (means tested). All guests in your booking must hold a valid Seniors Card, and present Card at check-in for verification.

HOW TO BOOK SENIORS FESTIVAL SPECIAL CRUISES

  • When booking online please enter the promotional code SEN-PEN at checkout. This will reduce the total price of the booking
  • Please note it is your responsibility to check the price is correct prior to entering your credit card/payment details
  • All payments made are final and non-refundable
  • Discounts cannot be applied after a booking is confirmed
  • If unsure please call +61-2-9206 1111

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Accessibility for people with a Disability Policy

Select cruise and date below

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March - April
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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88 % approval from 239 responses

Date
Rating
3 days ago
2/5

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Review for Seafood Buffet Lunch

3 days ago
5/5

Service: Excellent Service and Cruise.
Product: Wonderful experience with the cruise.

Review for Harbour Story Premium - Afternoon

3 days ago
5/5

Our overseas guests loved the commentary and the comfort of the boat as well as the beautiful scenery of Sydney Harbour. Some sunscreen might have been helpful to have on board.

Review for Harbour Story Premium - Morning

3 days ago
5/5

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

Review for Seafood Buffet Lunch

3 days ago
5/5

Service: Excellence ,
We miss the trip we booked, due to traffic we arrived at wharf No,6 ,20 minutes late .The girls at Captain Cook service desk was very nice she understand and offer us the afternoon cruise for free .
On board, we so impressed with the knowledge the MC given to passenger in regarding the history of Sydney harbor , also the snack and drinks served onboard .The boarding facility provide by the the gangway person was quick , efficient and safely for passenger .
Forget to mention the vessel is world class, very clean wash room ,seating on board is very comfort and flexible .
I will certainly introduce Captain Cook cruise with my friend and overseaa visitor
Well done , many thanks
Product: Excellent price for the service provide

Review for Harbour Story Premium - Afternoon

4 days ago
5/5

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

Review for Sunset Dinner

4 days ago
4/5

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Review for Seafood Buffet Lunch

4 days ago
5/5

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Review for Seafood Buffet Lunch

4 days ago
5/5

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Review for Seafood Buffet Lunch

4 days ago
5/5

Service: Online was easy to navigate and easy to use. Then the staff at the cruise depot were very friendly giving us lots of details about the cruise
Product: Excellent service and fantastic staff with pleasant manners and excellent knowledge

Review for Harbour Story Premium - Afternoon

4 days ago
2/5

As usual, the harbour was magnificent but the boat was untidy and looked like it had been used for a large party the night before with little attempt to clean up and re-position the furniture. The windows were dirty and just to top it off the commentary was benign and demeaning....at a few points I thought I was back in kindergarten being spoken to by the teacher. Would recommend any tourist to use one of the competitive companies for s Sydney harbour cruise.

Review for Harbour Story Premium - Afternoon

4 days ago
5/5

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Review for Seafood Buffet Lunch

4 days ago
5/5

Fantastic afternoon on the harbour. It could not have been better! What a great platform to view the most beautiful harbour in the world. Great experience!

Review for Harbour Story Premium - Afternoon

5 days ago
1/5

Hi Captain Cook cruises.

Myself and my Father and Step Mother ( who is in a wheel chair) came on your Harbour Story cruise as per the booking email below.

This is the first time I have ever complained about anything but I feel the need to say something this time as the experience was extremely disappointing.

My Step Mother needed to use the bathroom prior to getting on the boat. She wanted to use the Accessible toilet located near Wharf 6. When she got there it was locked so she asked the people at the ticket office for access. They said she would need to go and get the key from an office at Wharf 5 ( I think it was) When she got there it was extremely busy with people waiting for service. She finally got the key and came back to the toilet. If the boat had not been late she would have missed it. I was not there to assist her as she wanted me to wait for the boat and try to delay it so she was on her own and extremely flustered.

This was very upsetting for her .

On the boat it was again very disappointing. I have been on several harbour cruises and enjoyed them. This one was not enjoyable.

The commentator at first seemed very informative but once we passed garden island there was very little information. There were long gaps where she disappeared and at one point even asked us to guess what we were seeing.
I understand that there are different styles of commentating but as I have heard a few I am aware that there is usually far more information given and this is a large part of why I take visitors to Sydney on one of your cruises.

With regard to the cake boxes we were given – The cakes and the cheese that went with the crackers were frozen solid. ( this is not a big deal in the scheme of things but worth mentioning)

The coffee was good!

Please note - The above email was sent to Captain Cooke Cruises and their response was to send me a link to their online review. Hmm

Response from Captain Cook Cruises: Dear customer,

We have already corresponded via email, however thank you for the review of your experience of your Cruise. We can assure you we have taken the necessary steps to address the issues you have raised regarding the Check-in process, commentary and snack boxes. Thank you for the great feedback on the coffee. We certainly regret that we did not meet your expectations and appreciate the opportunity you have given us to improve. We are pleased to note that you were offered a complimentary Harbour Story Cruise to ensure that your standards were met for future cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

1 week ago
4/5

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We can assure you that our drinks prices reflect the majority of establishments in Sydney. We also offer a range of bar packages which provide an unlimited number of beverages for the duration of the cruise which may be a suitable alternative. A child's ticket price is more than 45% less than a full adult fare.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 weeks ago
4/5

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Review for Seafood Buffet Lunch

2 weeks ago
2/5

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Seafood Buffet Lunch Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 weeks ago
5/5

We had a wonderful night. The service was exceptional.

Review for Sunset Dinner

2 weeks ago
4/5

Service: The arrangement with Captain Cook proceeded as planned.
Product: We have no idea what to expect but we are happy with our purchase.

Review for Harbour Story Premium - Morning

2 weeks ago
2/5

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this was not the case on this occasion. Sunset times are shown on our website as they do vary depending on the season and daylight saving times during summer each year. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

2 weeks ago
4/5

Great harbour cruise with very informative commentary. Loved it.

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

Review for Seafood Buffet Lunch

2 weeks ago
4/5

The tour was informational and covered and big portion of Sydney Harbour including history, fun facts, and stories. The weather was good on the day of tour, therefore most of the participants gathered on the deck for photos, would be even better if the speaker on the deck is louder so we could have heard the guide over the strong wind. Love the way that the captain purposely stopped the vessel when there was a good view of the opera house.

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Service: Loved the cruise! From being me t at the gate by guide/narrator Paul to the end, it was an enjoyable experience. Highly recommend doing this first when in Sydney to get a feel of where you may want to further explore!
Product: A-One! Easy online purchase and a discount to boot!

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Service: Very nice way to see Sydney. The tour has commentary also there is a live person on board to answer your questions. Good experience.
Product: Made the purchase on time. Easy

Review for Harbour Story Premium - Afternoon

3 weeks ago
4/5

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Review for Sunset Dinner

3 weeks ago
5/5

always a great experience. staff very friendly

Review for Seafood Buffet Lunch

3 weeks ago
4/5

The food was great, but the kinds of food were less than I expected.

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Review for Seafood Buffet Lunch

4 weeks ago
2/5

Service: We’re expecting a couple of a dish with cakes and a variety to of fruits on a table for morning tea... but all in a small boxes. ... bit disappointed ...
Product: A tour guide was wonderful. However we shouldn’t except a variety of cakes or fruit for morning tea. Crackers and cheese are okay, but Mini cupcakes are all in a box and bit dry.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Harbour Story Cruise. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the inclusions. We apologise if you felt this wasn’t to your standards. Please be assured we have forwarded your comments onto our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

4 weeks ago
5/5

Service: Amazing experience
Product: Good .........................

Review for Sunset Dinner

1 month ago
5/5

One FANTASTIC experience from beginning to end - our UK visitors were most impressed. Enjoyed the commentary - most informative.

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Review for Sunset Dinner

1 month ago
5/5

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Review for Seafood Buffet Lunch

1 month ago
5/5

Fantastic 2hours touring around beautiful Sydney harbour. We took our son and his girlfriend who both live in the and the UK on the VIP morning tour. A lovely commentary that offered a great insight into not only the history of the area but how Sydneysiders live. The morning tea was diverse and tasty, our welcome on board bubbles was a lovely treat as well.

Review for Harbour Story Premium - Morning

1 month ago
5/5

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

Review for Seafood Buffet Lunch

1 month ago
5/5

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

Review for Seafood Buffet Lunch

1 month ago
5/5

즐거웠습니다.

Review for Sunset Dinner

1 month ago
2/5

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. The meze plate is designed to make the dining experience more efficient for our customers to enjoy the beautiful sunset over Sydney Harbour. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

1 month ago
5/5

We had a great tour of the Sydney Harbor. The weather was fantastic and the guide was very knowledgeable about the area. This tour is a great way to experience Sydney from the water.

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Review for Sunset Dinner

1 month ago
5/5

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Review for Seafood Buffet Lunch

1 month ago
5/5

Great experience. Good food. Very friendly staff

Review for Sunset Dinner

1 month ago
5/5

The narrative information was interesting and the crew was courteous.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Review for Seafood Buffet Lunch

1 month ago
5/5

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Review for Seafood Buffet Lunch

1 month ago
2/5

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

Review for Seafood Buffet Lunch

1 month ago
5/5

We really enjoyed our sightseeing cruise. The two hour trip around the harbor was beautiful. Our guide was very informative and our guide did a great job!

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Service: Perfect view and guide is very thorough. Not crowded
Product: Harbour story Premium but paid story normal price. If have to pay Premium price, might be too high

Review for Harbour Story Premium - Morning

1 month ago
5/5

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

Review for Seafood Buffet Lunch

2 months ago
5/5

We really enjoyed our Sydney Harbour Story Premium Afternoon Cruise. It was nice to purchase the Premium Cruise for the same price as the regular cruise. It's always fun to have a little sparkling drink. :-)

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: The service was excelent
Product: excelent No complaints all good

Review for Sunset Dinner

2 months ago
2/5

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Review for Sunset Dinner

2 months ago
5/5

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Review for Sunset Dinner

2 months ago
5/5

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Buffet Lunch Cruise. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Excellent cruise, entertaining and informative commentary. Would recommend.
Product: Excellent cruise. Would recommend.

Review for Harbour Story Premium - Morning

2 months ago
5/5

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

Review for Sunset Dinner

2 months ago
4/5

I often take visitors to dine on the harbour. Service and food are good.

Review for Sunset Dinner

2 months ago
4/5

The cruise was absolutely beautiful and very informative. The host was very good. The only issue we had was we bought the premium package and when we got the cakes and cheese and crackers they were frozen and very unpleasant to eat. For paying for premium package you would think the food would be not frozen. But all in all the cruise was very pleasant.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Nice way to see Perth while relaxing. Good commentary.
A Captain Cook Cruise on Swan River is A must for all visitors to Perth !!
Product: Unbelievable cruise - enjoyed It

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.
Product: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Review for Sunset Dinner

2 months ago
5/5

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Review for Sunset Dinner

2 months ago
5/5

The cruise was very good value for money - we had the premium package which included a glass of pro secco and afternoon tea. The commentary was informative and the vessel was comfortable and well equipped. A good way of seeing the harbour area and gaining some knowledge of the history and sights.

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

They made us feel welcomed.

Review for Harbour Story Premium - Morning

2 months ago
4/5

Service: Clean vessel. Well equipped. Pleasant tour of the harbour

The premium tea in a box wasn’t very nice. The cakes were stodgy.
Product: Pleasant cruise. The afternoon tea wasn’t very nice tho. Three stodgy cakes and a bit of processed cheese

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: I took two visiting friends from overseas and my first time to avail of Captain Cruises services and very satisfied with the services. The staff are very friendly, approachable and professional.
Product: Value for money and wonderful experience

Review for Harbour Story Premium - Morning

2 months ago
4/5

プレミアムクルーズでサービスされたスパークリングはグッド。スイーツは4個セットで、とても美味しかった。

Review for Harbour Story Premium - Morning

2 months ago
5/5

Great narration by the tour guide and excellent overview of the history of the harbor and the city of Sydney.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Review for Sunset Dinner

2 months ago
5/5

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Review for Sunset Dinner

2 months ago
4/5

Service: The commentary provided interesting knowledge and history. We covered a fair area of the harbour.
The delux afternoon tea was only provided on request. Maybe more information on boarding would have been helpful.
Thoroughly enjoyed the cruise.
Product: Was especially happy with the discounted price. More information required on boarding as to where and what was included.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Excellent cruise for all ages; lovely stroll around the harbour with informative information & lots of treats. Highly recommended !
Product: Excellent ! Lovely stroll around the harbour, and very informative. Great value for money. Recommended for all ages. Love the extra treats !

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Review for Seafood Buffet Lunch

2 months ago
4/5

Very much enjoyed our trip around the harbour; Paul was good and informative.

Review for Harbour Story Premium - Morning

2 months ago
5/5

Definitely would recommend
Very nice ship and crew

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Excellent! Everything was organized to perfection, from start to finish and everything in between. The crew were very friendly and attentive, dining room staff were excellent and the chef catered to our difficult food intolerances. Shore excursions were memorable, and on-ship activities were entertaining. Thoroughly enjoyed cruising with Carnival.
Product: Great to see something of the Isle of Pines rather than just enjoying the beaches. Some commentary would have made it perfect

Review for Harbour Story Premium - Afternoon

3 months ago
1/5

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 months ago
5/5

Service: We really enjoyed our recent cruise with Captain Cook Cruises. The staff were very friendly and the commentator gave out excellent information as we cruised around the harbour. Perfect way to spend a afternoon.
Product: Friendly, professional operation.

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Review for Seafood Buffet Lunch

3 months ago
5/5

Perfect lunch cruise.

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: とても楽しい2時間でした。ウェルカムドリンクのスパークリングワインをスタートに、陸上からだけでは見られないシドニーのいろいろな表情を垣間見る事ができ、次回行ってみたい場所がたくさんできました。
船上では女性のガイドさんがマイクで説明してくれました。(見える物の説明だけでなく
歴史背景などいろいろ話してくれて、自分の英語力が不十分なのが残念)
また、当日は少し肌寒い日でしたが、展望デッキのテーブル席には途中から透明カーテンの風防が広げられ快適に過ごせました。もちろん直接風景を見たければ数歩進んで透明カーテンの向こう側に行くだけです。
サーキュラーキーに戻ってくると、今度はハーバーブリッジの下をくぐって鉄骨構造を眺めたり、海から高層ビル街を眺めたり最後まで飽きることなく楽しめました。
Product: 金額以上の価値のある盛りだくさんの良いツアーだと感じたため。

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして誠にありがとうございます。 お客さまの旅がより良いものになりましたこと、大変嬉しく思います。お客様にシドニー湾の素晴らしい景色と非日常的な船上でのくつろぎのひと時を十分に楽しんでいただけるように、航路の工夫やガイドはもちろん様々な工夫をしております。もし機会がございましたら私どものランチやディナークルーズにもご乗船なさってみてください。シドニーでの特別な時間をお過ごしいただけることを保証いたします。素敵なレビューとお褒めのお言葉本当にありがとうございました。

Review for Harbour Story Premium - Morning

3 months ago
2/5

Service: The cruise was good, apart from the guide was a bit hard to hear, he wasn't speaking clearly and some of his opinions were personal to him, not about the harbour in general, also the morning tea was disappointing, to be given 4 little boxes each with 3 cakes and some crackers & cheese, when it looks on your website like it would be sandwiches & cake displayed on a two tier cake stand.
Product: Not as advertised, ok but nothing special

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. This is reflected on our website. We also operate a High Tea Cruise which includes the items you have mentioned.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

3 months ago
5/5

a staff celebrated my friend's birthday. We were so moved. Thank you.

Review for Sunset Dinner

3 months ago
5/5

The food was great, the service was good and the view was on point!

Review for Sunset Dinner

3 months ago
4/5

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Review for Seafood Buffet Lunch

3 months ago
1/5

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch Cruise experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

Review for Sunset Dinner

3 months ago
2/5

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか?久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして、誠にありがとうございます。 料理をお出しするタイミングは、お客様がお食事と景色を十分にお楽しみいただけるように考慮されています。しかし短いクルーズ時間でも、お客さまにゆったりおくつろぎいただけるクルーズを提供できますようにサービスを改善していきたいと思います。また、お料理のお味も質を高め、オーストラリアならではの味を深くまで楽しんでいただけるよう、努力してまいります。 貴重なご意見誠にありがとうございました。

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 months ago
4/5

Service: I enjoyed all the options they provided for excursions. The only thing I didn’t like was the food.
Product: All was great except the food. Loved the scuba diver who took pictures.

Review for Harbour Story Premium - Morning

3 months ago
2/5

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: Staff were okay
Product: Food was so so..paying for view not quality.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Everything in this cruise was great: the views, the food and the crew. The only thing I would change is the sound of the guide's microphone. It was too quiet and sometimes impossible to listen properly.

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Great cruise. Meals were tasty and the service was excellent.

Review for Sunset Dinner

3 months ago
5/5

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Review for Sunset Dinner

3 months ago
5/5

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Review for Sunset Dinner

3 months ago
4/5

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: My daughter Kristie and I really enjoyed the “Harbour Story “ Cruise !!
It was a picture perfect day as we cruised past Opera House,Harbour Bridge, Garden Island and Luna Park .
Commentary was excellent as we were told of different events and stories !!
A great day on our beautiful harbour!
Product: Service excellent! We had premium cruise with wine , savoury and sweet snacks and coffee which we enjoyed.
Staff friendly and helpful !!

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Review for Sunset Dinner

4 months ago
5/5

Service: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended
Product: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended

Review for Harbour Story Premium - Afternoon

4 months ago
2/5

Bought a premium cruise with snacks and drinks. Boat was broken. Got sent on a smaller boat with no food or drinks. Premium passengers were the last ones on since it wasn't our boat. There were few outside seats and I ended up standing. Was told it was the same price. The cruise was nice - but it wasn't what I paid for.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Premium experience. We apologise that you felt that this cruise wasn’t to your standards. Unfortunately, mechanical errors outside of our control may happen, however we always aim to have a suitable replacement to ensure customers can enjoy their cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the difference between the cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Review for Sunset Dinner

4 months ago
5/5

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Review for Sunset Dinner

4 months ago
5/5

Great service.

Review for Sunset Dinner

4 months ago
5/5

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Review for Sunset Dinner

4 months ago
5/5

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: I couldn't say anything bad. I thought the value for money was very high. The tea cakes were lovely, the champers & coffee was just fine, the tour was of the advertised length, the boat seemed to be piloted very well and safely, and the tour guide on the loudspeaker knew heaps and heaps about Sydney. Also, I don't think I saw one child, which was pure bonus.
Product: Rewrite your questionnaire so it doesn't require this much freaking effort. You have ****** me off now.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: The premium harbour story scenic cruise was excellent! Warm reception and very high quality refreshments were providered
Product: High quality refreshments and very interesting commentary of the journey

Review for Harbour Story Premium - Morning

4 months ago
4/5

Punctual, nice food, good service, window seats and did well in catering for my group.

Review for Seafood Buffet Lunch

4 months ago
2/5

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We were delighted to read that you found the service staff to be friendly and helpful. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests and we were disappointed to read that this was not up to your standard.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Really enjoyed the cruise, commentary and on-board service, facilities and experience. A great way to see Sydney!
Product: Good coffee and cake box provided

Review for Harbour Story Premium - Morning

4 months ago
4/5

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Review for Sunset Dinner

4 months ago
5/5

Service: Have had many previous cruises on Captain Cook and have thoroughly enjoy ourselves
The ship crew provide an excellent service .Paul who conducted the Historical commentary was very informative. Looking forward to another Cruise in the near future
Product: Purcgased ticket on line,no problems

Review for Harbour Story Premium - Morning

5 months ago
5/5

Loved the pacing of the cruise with the live commentary on the various landmarks around the harbor woven with Australian history. Most importantly loved the drinks and dessert that came with the premium tickets!!!!

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

service was very good, and the food was exceptionally good as well

Review for Sunset Dinner

5 months ago
4/5

It's a good choice having 2 hours cruise around sydney. however, the difference between premium and standard harbour story is not really worth it since it just give me a box of cookies and a cheese than the standard one

Review for Harbour Story Premium - Afternoon

5 months ago
2/5

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We are happy to read that you enjoyed our wonderful seafood buffet. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. If you experience any negative behaviour from other customers, we encourage customers to talk to the Cruise Director as he/she can address the issue immediately.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

5 months ago
5/5

The food, service and music were all good and the view was fantastic!

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Review for Sunset Dinner

5 months ago
4/5

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Review for Sunset Dinner

5 months ago
5/5

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Review for Sunset Dinner

5 months ago
5/5

Good service, good environment and a pleasant journey

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Good service, clear commentary, lovely ady
Product: Top cruise, best intro to Sydney for visitors

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite

Review for Seafood Buffet Lunch

5 months ago
4/5

We enjoyed our recent 2 hour afternoon cruise. Our commentator was very informative with his narration. This is my second time on Captain Cook Cruises and will we doing another one with friends in a few weeks.

Review for Harbour Story Premium - Afternoon

5 months ago
2/5

Service: The snack not
Good enough .
Product: With more variety of food is better

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Harbour Story Experience. We also offer our Harbour Story Premium Cruises, which include afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

5 months ago
2/5

Service: Lack of directions getting on board
Windows in dining area dirty hampering view of harbour
The prawns on buffet were old and below par
Product: The prawns were very average

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet Lunch Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can also assure you that all our food is sourced and prepared fresh.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

5 months ago
5/5

we had a marvoulous day, thank you

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Great experience thank you!
Product: Very nice yummy thanks.....

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: The crew on board and in the ticket office were very happy and friendly. The lady speaking on the tour was very informative and engaging
Product: The afternoon tea was yum!!

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Very good, well worth the money.
First cruise I have been on that goes into middle harbour as well.
Product: Great value, easy to organise on line

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: The service is always of the highest standard - crew on board friendly and helpful and the food and drink service is excellent.
Product: Great value! All the Captain Cook Cruise products are fantastic!

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Our tour guide was topnotch! Very knowledgeable on history of Sydney as well as lots of interesting information about the areas around the harbour. Really enjoyed the two hours.

Review for Harbour Story Premium - Morning

5 months ago
4/5

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Review for Sunset Dinner

6 months ago
2/5

We booked the steak and lobster dinner cruise. Was disappointed that the lobster was cold and not tender at all. Steak over cooked. Not worth the price we paid.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Steak and Lobster Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

Great service, the commentary was good and seaffod buffet w

Review for Seafood Buffet Lunch

6 months ago
2/5

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. Unfortunately, our photography is outsourced and we therefore do not have any direct control over this. However please be assured that we will forward your comments onto the relevant parties. We always try to provide friendly and efficient service, including meeting customer inquiries and requests. We apologise this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
5/5

Loved the friendly staff and the meal was wonderful.

Review for Sunset Dinner

6 months ago
5/5

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Review for Sunset Dinner

6 months ago
2/5

Service: Service is OK. I booked a seafood buffet but didn't really meet our expectation of a seafood buffet. It's like a normal buffet in a 2-3 star hotel with seafood on the side.... The duration seems to be a bit short considering guests need to eat and see the views. We were mostly rushing up and rushing down.... Overall, it is good for a one-time experience.
Product: Not the seafoos buffet I was expecting. And the little seafood that was there don't taste very good.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Seafood Buffet Lunch Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality – so we’re very disappointed that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager for review. Our Seafood Buffet Lunch Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Review for Sunset Dinner

6 months ago
5/5

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Review for Sunset Dinner

6 months ago
4/5

Service: only 2 choices of dessert and cheeses and very small
Product: very small dessert and cheees

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: 친절한 서비스 그리고 런치 크루즈 좋았 습니다
Product: 조금더 다양한 요리가 있었으면 좋았을 것입니다

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Review for Sunset Dinner

6 months ago
5/5

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Review for Sunset Dinner

6 months ago
4/5

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Review for Sunset Dinner

6 months ago
5/5

The premium 2hr cruise around Sydney harbour was fantastic.
Our host, Elizabeth, was brilliant - fantastic commentary.
Highly recommend.

Review for Harbour Story Premium - Morning

6 months ago
2/5

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. We appreciate the comments about the food and the opportunity given to us to improve. Please be assured we have forwarded this onto our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
4/5

Excellent meal and very efficient staff

Review for Sunset Dinner

6 months ago
5/5

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Review for Sunset Dinner

6 months ago
5/5

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

Review for Sunset Dinner

6 months ago
4/5

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Review for Sunset Dinner

6 months ago
5/5

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Review for Sunset Dinner

6 months ago
5/5

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Review for Sunset Dinner

6 months ago
5/5

Service: Professional and very customer focused.
Product: Value for money was exceptional.

Review for Sunset Dinner

6 months ago
5/5

Service: We enjoyed our Vivid dinner cruise so much last time we had to do it again with Captain Cook. This was our 2nd time for Vivid. The food was lovely and the service on board was great. I would recommend the MV Sydney 2000 to anyone. It rained but we stayed dry and enjoyed the views.
Product: Food was really good and service was great.

Review for Sunset Dinner

6 months ago
1/5

Good Morning,

I have been misinformed about the service, while booking the 'Sunset Cruise'. The refreshments were pathetic, and unlike anything I was told they would be. To make up and give my guest a consolation price, I wasted more money, purchasing a second cruise, immediately following the Sunset Cruise - on the same boat.

As an example; please consider the behaviour of the waiter who foisted on us a second bottle of wine, with only a short time before the end of the 2nd cruise. I then had to argue with the stuff about sitting a few more minutes, finishing the drink while there were cleaning and cluttering around us.

In short, I feel cheated

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review about your Sunset Cruise experience. We strive to deliver the best food, drinks and service possible to our customers and we were disappointed to read that your experience was not up to your standards. Please be assured your comments have been forwarded to our hospitality manager. Our cruises are cleaned and prepared thoroughly to ensure customers enter our vessel to a fresh environment. Therefore, we encourage passengers to disembark at the allocated time.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
5/5

Great service

Review for Sunset Dinner

6 months ago
4/5

Service: We have been three times previous and it has always been excellent. This time they didnt have a table ready for us. It is only a small thing, but the boat wasnt full. Great staff,
Product: No ones perfect, but it was pretty good value for money

Review for Sunset Dinner

6 months ago
4/5

Service: Good service.
Product: Overall we enjoyed the cruise. My only suggestion would be a more well presented meze platter. A few olives, artichoke hearts and sundried tomatoes was quite disappointing.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Sunset Dinner Cruise. We were disappointed to read that you felt the meze plate on your cruise wasn’t to your standards. We hope you would accept our apologies for not quite meeting your expectations in this regard but appreciate the opportunity given to us to improve. A copy of your review has been forwarded to our Catering Manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

6 months ago
5/5

Service: Very helpful and respectful of our needs.
Product: Great food, well presented and just enough choice.

Review for Sunset Dinner

6 months ago
5/5

The service staff were great, the barman on duty Mark, was very helpful with choosing cocktails.

Review for Sunset Dinner

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