Harbour Story Premium

Sydney Harbour sightseeing at its very best. The Harbour Story Premium cruise includes an entertaining, personalised commentary of the people, places and events that have made Sydney Harbour the most beautiful and exciting harbour in the world, including a glass of sparkling wine, Vittoria coffee to order, fine teas and a delicious Captains morning or afternoon tea box selection.

If you only have limited time in Sydney and you need to create a memory to last a lifetime, you can't go past the Harbour Story Premium Cruise. This is more than just a coffee cruise. It's a glass of sparkling wine by the sails of the Sydney Opera House. A macchiato under the Harbour Bridge. A fine blend of tea with the rich and famous. A delicious morning or afternoon tea listening to the stories of Sydney's most amazing characters. 

The Harbour Story Premium Cruise is simply Sydney’s best sightseeing cruise. It combines the old and the new, the fun and the amazing, the sights and the characters, all told through a series of stories and insightful commentary. The cruise route can vary. We like to mix it up depending on what's happening on the harbour. We guarantee every cruise includes iconic landmarks such as the Opera House, Harbour Bridge, Royal Botanic Gardens, Garden Island Naval base, Taronga Zoo, Government House, palatial waterfront homes, Fort Denison and much more. The pace is relaxed and gentle, giving you plenty of time to capture the perfect selfie.  

In addition to your complimentary glass of sparkling wine, Vittoria coffee to order, fine tea and a delicious morning/afternoon tea box selection, there is a licensed bar with a choice of premium wines and beers available at additional price.

Responsible Service of Alcohol Policy

Accessibility for people with a Disability Policy

Special Conditions apply to all Special Offers

Inclusions

  • Quality sightseeing cruise experience aboard premium sightseeing vessels
  • Captain’s morning or afternoon tea box selection
  • Glass of sparkling wine
  • Vittoria coffee or a selection of fine teas
  • Personalised commentary of the stories of Sydney
  • Million dollar views
  • Daily from 10.00am & 2.15pm, up to 2hr15min
  • Menu

Need to know

Timetable

Below are the normal departure details. Special timetables operate on selected dates.

Departs Circular Quay Wharf No.6
From 01Jun20 Depart 10.00am & 2.15pm daily. Duration up to 2 hours

Check Your Date   Check your date for changes

Car Parking  Please check your date for road closures 

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YOUR SAY WHALE WATCHING - "(The whales) were magnificent, graceful, breathtakingly awesome and there were lots of them." Visit Lyn's blog to read her great post Whale Watching in Sydney with Captain Cook Cruises. Lyn Lindfield, Travel Blogger

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0 % approval from 0 responses

Date
Rating
2 months ago
4/5

Cruise was a great way to see the Harbour. Do not belive the 'Premium' option was really worth the extra. After the glass of fizz on boarding, we went up to top deck and were not advised of the other extra's available so missed out.

Review for Harbour Story Premium - Morning

2 months ago
2/5

Only 10 or so people on the cruise. The tour guide spent most of the time talking to herself as the sound wasn't on the top deck, the rest of the staff spent the time on their mobile phones.

Review for Harbour Story Premium - Morning

2 months ago
2/5

Service: The speakers on the outside deck weren’t working at all so no commentary (sort of the whole point of this cruise...) wasn’t available. The staff were friendly but couldn’t resolve the issue. They admitted they knew about the problem beforehand though and therefore passengers should have been informed before boarding rather than finding out once the cruise was already underway. Disappointing.
Product: No commentary available through outside speakers (they were broken) which was sort of the whole purpose of this cruise.

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Well organised, great value, interesting and comprehensive commentary and very clean vessel.
Product: Easy to purchase, no hassle.

Review for Harbour Story Premium - Morning

2 months ago
4/5

Service: Yes. Good tour and not rushed
Product: Interesting and scenic tour

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Would use Captain Cook cruises again all staff very helpfull and courteous , my daughter and I enjoyed our time on board.
Product: We were treated very well and staff were great and helpfull

Review for Harbour Story Premium - Morning

2 months ago
1/5

I left message 24 hours before to cancel due to corona situation and wanted refund over phone but no response yet

Review for Harbour Story Premium - Morning

2 months ago
4/5

Very good commentary on trip. Food provided was average in quantity and quality. Wish the route had shortened the west end and gone under the bridge to see a bit on the east side.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Excellent customer service. Im in a wheelchair and stsff were very accomodating
Product: Great value and service. Very friendly polite staff.

Review for Harbour Story - Afternoon

3 months ago
5/5

Unfortunately my original plan to take my elderly father (88) on the cruise during Seniors Week was not able to happen. When I called Captain Cook Cruises regarding this, they informed me that I could gift this to another couple.

This I did and the recipients were thoroughly pleased, particularly when they also had the good fortune of seeing the maxi yachts in the Harbour that afternoon. This week they presented me with a lovely arrangement for my gesture.

I have used Captain Cook Cruises a number of times over the past 30 years and have always found them to be most accommodating to their passenger's needs.

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Service: Nice sparkling wine or Mimosa greeting!
Product: Very easy online purchase .

Review for Harbour Story Premium - Morning

3 months ago
2/5

Service: Audio was not working on top deck. There were different cruise packages at same time which was not explained when we boarded and when we sat down at a dining table the staff rudely told us to get our instead of simply explaining the situation.
Product: Easy to book online

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you know, we do strive to deliver world best practice customer service from booking all the way through to the product, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Fantastic experience. Is weather dependant as to how good it can be. We were lucky to get a great day. Lady doing commentary was very informative

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

The entire cruise was very enjoyable, but the young lady narrating information could not be heard on most of the top deck.

Review for Harbour Story - Afternoon

3 months ago
5/5

Service: ABSOLUTELY. WE HAD FRIENDS OVER FROM
THE UK.WE WERE STAYING IN THE CITY. .WE SUGGESTED A SHORT CRUISE AROUND MY BEAUTIFUL HARBOUR. YOU TICKED ALL THE BOXES. IT WAS VERY GOOD AND JUST ENOUGH. CUP TEA INCLUDED .GOOD SPOKEPERSON INDICATING THE MUST SEE LOCATIONS .
Product: VERY GOOD . TRUE.

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Excellent relaxed cruise on a quality vessel, good refreshments available and enjoyed the commentary.
Product: no hassle

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Excellent service on the day. A shame our original booking wasn't able to proceed because our cruise was cancelled for operational reasons.
Product: A great experience at a good price. Good knowledgeable commentary and directions on board.

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: bar service customer service happy to help will be back and will recommend to others
Product: excellent and informatve commentry
no

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

Service: I payed for upgrade which I was told that we would get table service & the best seats . We had to get our own drinks . My daughter wasn’t even given a complimentary drink as we boarded . After 15 minutes everybody on board was sitting in the same seats as us .
Product: Good information given

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our Harbour Story Premium Cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if you felt this wasn't the case on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Staff were friendly and efficient. Food and beverages were served promptly. The boat was large and comfortable with excellent views of the harbour and its attractions. Commentary onboard was excellent and very factual.
Product: I purchased tickets online. The process was quick and easy, and intuitive. Documentation/confirmation email arrived promptly.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: seelookafterusverywellanddontstopsmieveryhelp
Product: verygoodshewasveryhelpverynice

Review for Harbour Story Premium - Morning

3 months ago
2/5

Service: My experience when I got to wharf 6 was nothing short of embarrassing. When I booked the tickets I was not aware of the difference between my 4 purchased tickets & my free birthday ticket. Why was I not told at time I called the office to book my birthday ticket that there would be an additional cost for my ticket. So embarrassing.
Product: The cruise was terrific, service brilliant & commentary informative

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our free birthday ticket entitles you to a Harbour Story Cruise. It appears you purchased additional Harbour Story Premium tickets. We apologise for your misunderstanding. We always encourage customers to contact our reservations team if they have enquiries or issues regarding their cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: It delivers all that it promised! The commentary was excellent, and the commentator took the trouble to come and speak to the guests, answering their questions with empathy and knowledge.
Product: A novel approach to serve the afternoon tea in a BOX. I would not call it a High Tea! I expected better .

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that your cruise experience wasn't to your standards. Your cruise with the highly experienced commentator is Harbour Story Premium, not High Tea. We apologize for your misunderstanding.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Afternoon

3 months ago
1/5

Service: Replace bad cheap cakes in boxes to better quality one
On a individual plate such as self service.
Service stuff at bar we’re useless no sense of Customer service. They are bored. They even check each customer
Gets food.
Only bubble service was good.
Product: I am surprised to see bad food and services

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff is trained to provide our customers with a devoted and efficient service. We always encourage guests to talk to the cruise director on board if they have any concerns, especially regarding food, drinks, and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Service: Very efficient, great commentry and good value for money.
Boat was very clean and smart with lots of room to move around.
Product: Very good value for money.

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: Every aspect of the service was excellent. From check-in and boarding it was easy. The food was well presented and very tasty.
Product: We were lucky enough to get our tickets for half price through the Seniors website

Review for Harbour Story Premium - Morning

3 months ago
4/5

Service: Staff looked after us well and commentary interesting but our cruise appeared to be shortened when we called into Darling Harbour to pick up provisions and luncheon people .
Product: Cruise was not as informative as usual on western side of The Sydney Harbour Bridge .

Review for Harbour Story Premium - Morning

3 months ago
5/5

The service and professionalism was excellent all round.
Pity the whales chose not to appear but that’s of course not your fault.
My only comment is that you are extremely generous to refund 80% of the cost when the passengers don’t see any whales. Particularly on the day I went when we had a magnificent display by, we were told, 200 dolphins!

Review for Harbour Story - Afternoon

3 months ago
5/5

Service: We really enjoyed the harbour cruise having not been to Sydney before. The commentary was great and we learnt a lot of Sydney history. The harbour is a wonderful beauty.
Product: The service was great and we enjoyed the commentary.

Review for Harbour Story Premium - Morning

3 months ago
4/5

Service: Très bon service
Product: Bon moment dans la baie de Sydney. Personnel sympathique.

Review for Harbour Story Premium - Morning

3 months ago
5/5

Service: The lady who provided the commentary of our Sydney harbour cruise was excellent. Clear concise and very knowledgeable.
Product: Nice coffee and good morning tea selection

Review for Harbour Story Premium - Morning

3 months ago
2/5

NA

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Excellent commentary and it was a nice touch having a drink when we walked on board. Those cakes were also delicious! Speakers were a little hard to hear when sitting outside but was able to hear most of it.

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: I would definitely go again. enjoyed the cruise.
Product: enjoyable and interesting cruise

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

很棒的巡航线路,沿途风景都很棒。
船上提供的茶点和咖啡都不错。
唯一的不足是解说,或者干脆不要解说也可以。

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Excellent service and commentary. Great value
Product: As above

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Yes would recommend to others, and have done. Always enjoy the commentary and the company of others enjoying the same thing. Get to meet O/S visitors. I like that you have birthday prices/ and up to more fancy bookings. So everyone can enjoy the harbour.
Product: A/A

Review for Harbour Story Premium - Morning

4 months ago
4/5

This cruise is always a highlight when we have American friends visit us in Sydney. The narration is a good combination of sights and history. The glass of sparkling to start is a very nice touch, but the package of food boxes in mid-afternoon is overkill.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Sarah was awesome
Product: Sarah was awesome

Review for Harbour Story Premium - Morning

4 months ago
2/5

Service: Horrible vessel. Ugly, and only few seats outside. I remember booking with matilda cruises years back. Such a nice boat. And tables and chairs on the deck and it departed from darling Harbour which is much nicer location. The 'cruise' now was worse than the Manly Ferry which is an iconic. It spoiled my birthday to be honest and did not impress my guests either
Product: See above

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our vessels are always reviewed to maintain a modern image, including a recent renovation of the Sydney 2000; the vessel our lunch cruises operate on. Your feedback is very much appreciated and will be forwarded to our marine manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Value for money Standard cruise on the harbour suited to tourists but the sound system needs improvement

Review for Harbour Story - Afternoon

4 months ago
5/5

This was an excellent cruise. We went into parts of the harbour we had never seen. Your commentator (Elizabeth?) was really knowledgeable. She spoke clearly and with some humour. Other staff were also very efficient and courteous. With the added bonus of a bar, and tea/coffee I consider this to be a good value cruise.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

The staff are amazing and a big salute to the skippers in both vessels as we arrived at the wrong wharf and only had 15min to get to the vessel , we were transported from one wharf to the other without any fuss , we did the science cruise and enjoyed 2 hours on the most beautiful harbour in the world
What a way to show off our beautiful city to visitors

Review for Harbour Story Premium - Morning

4 months ago
5/5

It was enjoyable to sit back and relax with a wine, coffee and snacks and see the views of Sydney Harbour. Commentary was informative but not over-bearing. Crew were polite and helpful from start to finish.

Review for Harbour Story Premium - Morning

4 months ago
5/5

Staff was pleasant and service was excellent

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Excellent trip, very informative

Review for Harbour Story Premium - Morning

5 months ago
5/5

Relaxing day

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

The cruise was excellent, we took our friends from South Africa on the harbour and they loved it, the champagne was a great touch to start the day and the quality of the coffee and cakes simply added to the occasion. Bob gave information which our friends soaked up , a great morning, couldn't recommend highly enough. Thanks, and a good price !

Review for Harbour Story Premium - Morning

5 months ago
4/5

Great cruise and commentary. Unfortunately if you are seated on the outside deck right at the rear of the boat it is really hard to hear.
The cruise combined premium and standard tour. There was no information provided with regards to receiving your complimentary afternoon tea. So, without asking would not have known the procedure.

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: It was a wonderful experience to explore Sydney by cruising. I definitely recommend Captain Cook's Sight Seeing Cruise for those who visiting Sydney or want to explore Sydney.
Product: The view of Sydney popular places amazed me!

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Great value for money, good commentary.
Product: Great story telling

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Enjoyed the cruise, very relaxing
Product: Good value

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Professional service, very organised. Boat was clean and tidy with plenty of space. Staff were friendly and helpful. Commentary was relevant, interesting and fun. We saw the main points around the harbour and had additional places pointed out to us along the way.
Product: Good value cruise which was easy to book online.

Review for Harbour Story - Afternoon

5 months ago
2/5

We could hardly hear the speaker outside on the ship. Missed a lot of information.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance between providing information, humor and interactions, as well as volume - can be difficult as each customer has tastes and preferences. However, Please be assured your thoughts will be forwarded to our hospitality manager for review

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story - Afternoon

5 months ago
4/5

Service: Trevlig tur och guidning.
Product: Bra information av trevlig personal

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Excellent
Product: Informative and relaxing

Review for Harbour Story - Afternoon

5 months ago
5/5

My family's really enjoying the long two hours harbour story cruises. Journey through the harbour while we relaxing enjoying biscuits and coffee. The Cruises look very modern had clean. Great service from all Captain Cook.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Fantastic Cruise. It was guided tour around Sydney harbor. Nothing to add. A+.
Product: Easy on line booking.

Review for Harbour Story - Afternoon

5 months ago
5/5

This cruise was perfect for our overseas guests, was very enjoyable and Educational with the history of Sydney harbour. The champagne and food was also very nice,highly recommend. Thank you

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Excellent service and really good value for money
Product: Good value for money

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: Very informative commentary and the gentleman was easy and clear to understand. Would highly recommend to anyone.
Product: Easy to obtain

Review for Harbour Story Premium - Morning

5 months ago
4/5

Service: I thought it was very good and reasonably priced the tour guide was knowledgeable and informative and aware of his surroundings and past on about it getting rough as we past through the wake of other boats.
The only fly in the ointment is if you don’t drink tea and coffee you have to pay extra for soft drinks.
Product: Definitely value for money especially as we paid for the coffee and biscuits up grade for the normal tour price.

Review for Harbour Story Premium - Afternoon

5 months ago
1/5

Service: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.
Product: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance between for volume can be difficult as each customer has tastes and preferences. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again your your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Good day with the family! Nice commentary on a great day.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: The cruise fulfilled our expectations and we were pleased just how close to the shore it actually went. Even though we are locals, we had an overseas visitor with us and she just loved it despite the smoke haze.
Product: We selected our cruise and found we had a discounted rate - bonus!

Review for Harbour Story Premium - Morning

5 months ago
4/5

Staff were delightful. Very relaxing afternoon. Will do it again. History as well as harbour voyage around this beautiful harbour. Perfect for all age groups.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Efficient and helpful
Product: Great commentary and sight seeing

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Very good all round. Would have rated 5 stars -maybe it was me but I seem to have missed commentary on/ close up/stop @ Fort Denison/Pinchgut Is. Could have also given us a look down towards Darling Harbour.

Review for Harbour Story Premium - Morning

6 months ago
4/5

Nice and friendly service with interesting information along the cruise.
As a tourist to Sydney, the harbour cruise is the ideal start of your visit.
Without it, you don't realise how big and beautiful the city is around the harbour.
On our next trip we will be using the 2 day Hop-on-Hop-off cruise.
Perfect to explore the city.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: We was in Sydney Australia for my wife’s 75th Birthday, we book the cruise and my wife is one not likely to travel on water but she really liked the two hours going around the Sydney Harbour and the lady telling us what happened all them years ago.
We thank you and your team for a very enjoyable time.
Product: Just grate it was a wander full time.

We was inside and at the front so as we are told what we are looking at we could see it clearly.

Review for Harbour Story - Afternoon

6 months ago
5/5

Excellent service, friendly staff

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

We loved the cruise - it was a fantastic way to see Sydney Harbour. The tour commentary was excellent, and Elizabeth was a wonderful host. Really enjoyed the yummy afternoon tea.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Fantastic service, friendly staff and the tour guide was very knowledgeable and a very lovely lady
Product: Fantastic cruise great value and very friendly knowledgeable tour guide

Review for Harbour Story Premium - Morning

6 months ago
5/5

Thought the overall experience was excellent, our tour guide was excellent and personable - gave out so much information suggested googling after the trip. The information was faultless. The ride smooth. The food left a bit to be desired thought the boxes couldn't have been nicer.

Review for Harbour Story Premium - Morning

7 months ago
5/5

Good service, left on time very informative

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Excellent storiestold on trip around Sydney Harbor ! Great views.

Review for Harbour Story Premium - Morning

7 months ago
5/5

スタッフの方は皆親切で、素晴らしい接客を受けました。スパークリングワインや紅茶、クッキーをいただきながら、気持ちよくクルーズを楽しめました。船から見るオペラハウスやハーバーブリッジをはじめ、どの景色も最高でした。また、他の乗客もフレンドリーな方が多く、写真の撮り合いや会話を楽しみました。素敵な時間をありがとうございました。次は夜景クルーズに乗りたいです。

Review for Harbour Story Premium - Morning

7 months ago
2/5

Zelfbediening !had hogere

Response from Captain Cook Cruises: Geachte klant,

Bedankt voor uw recensie. Wij vinden het jammer dat onze diensten niet voldaan aan uw standaard. We kunnen u verzekeren dat ons personeel is getrained om onze klanten efficiente en juiste diensten te verlenen. Wij moedigen klanten altijd aan om met de Cruise Directeur te spreken wanneer er bezorgdheden ontstaan ten opzichte van eten, drinken en onze diensten, omdat zij deze problemen direct kunnen verhelpen. Wees alstublieft gerust dat uw bezorgdheden zijn overgebracht naar onze catering- en hospitaliteitsmanagers.

Nogmaals bedankt voor uw recensie.

Met vriendelijke groet,
Hoofd Klantenservice
Captain Cook Cruises

Review for Harbour Story - Afternoon

7 months ago
4/5

Service: The cruise was smooth and staff helpful. The commentary was interesting and we learned a alot It was a very pleasant way to spend some time on the harbour.
However, booking the tickets online was not easy. We nearly gave up. In the end I still did it wrong!
I would not recommend using your online booking service. You really need to ensure it meets the needs of all digital users.
Product: as above, I have explained it.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the product. Please be assured your concerns have been forwarded to our web manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

7 months ago
5/5

Service: Great vessel - friendly staff and live commentary
Product: Great vessel, friendly staff, live commentary and not too crowded

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: My cousin visited from New York so I wanted an explanatory experience for her. Elizabeth, on the microphone, was fantastic I even learnt a few things.
Product: Excellent commentary by Elizabeth.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: The service was excellent and staff very professional and approachable
Elizabeth who talked us through the tour was absolutely brilliant. Full of interesting information about the area from pre white immigration up to present day. A very interesting introduction to Sydney Bay.
Product: Booked on line it was quick and easy

Review for Harbour Story Premium - Morning

7 months ago
4/5

It was difficult to hear the guide on the rear deck. Great in all other respects.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Excellent cruise. The guide was very knowledgeable.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Awesome sight seeing trip. We did the premium package and was worth it. Lovely muffins. The narrative along the way was interesting and the guide very knowledgable.
Product: We all had a relaxing time on an amazing boat.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: The cruise it self was fantastic. The guide was very informative and engaging. When due to plane issues traveling to Sydney from Uluru we missed our cruise, Captain Cook Cruises was very helpful in rescheduling our cruise.
Product: The cruise was a great value

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Good price and great service
Product: Very enjoyable time, picturesque views of Sydney, great guide and service in general

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: A great experience, tour commentary was very informative, all staff very helpful
Product: Straight forward booking process, ticket collection was easy and efficient

Review for Harbour Story - Afternoon

7 months ago
5/5

Captain Cook delivered an experience equal to the description. Believe what you read about the tour.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Great boat and the commentary supplied was informative and well presented. Enjoyable for all the family.

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Just the right amount of time and information to get a great overview of Sydney Harbour.
Product: Good value for the experience.

Review for Harbour Story - Afternoon

8 months ago
4/5

Elizabeth was amazing. Bright, friendly and a mine of really useful information.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

The cruise was great; the boat was great; the narration was excellent. We had a great time. Well worth it!

Review for Harbour Story - Afternoon

8 months ago
4/5

Service: Pleasant service but certainly not overly engaging on any special level to warrant 5 stars. There was a very noisy and disrespectful school group from WA onboard and the neither commentator nor crew did anything to ask the teacher to rein the youngsters in to the detriment of everyone else's enjoyment.
Product: The noisy school group the staff/crew did nothing about. Very disruptive.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Great experience with the cruise over 2 hours with the interesting story about the habour and scenery around. Great drinks, great snacks and great people.

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

The story of the discovery, the presenter and her impeccable knowledge, friendly staff

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Great trip around Sydney harbour. Bruce, Bob, Brandon and Judy did a superb job as captain, crew and compere.
Our only concern - the captains morning tea selection - nearly everything had nuts in it. Please include some lamingtons back in the pack
Product: Cruise was awesome. Judy did a brilliant commentary. As I said our only concern was that 2 out of 4 of us have nut intolerance. The box didn't name the product we were eating and then it was a challenge to read the side of the pack. Ultimately we paid for premium and couldn't eat and we don't drink alcohol so a few soft drinks, coffee and a fight between us for the cheese and bickies. Still a wonderful day on the harbour

Review for Harbour Story Premium - Morning

8 months ago
5/5

Fantastico

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Really professional outfit and very well valued! A must-do Sydney experience - thank you! Commentary was second to none!
Product: Brilliant commentary and wonderful experience! Thank you for a lovely afternoon

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Most enjoyable afternoon cruise that went further down and upstream than expected. A delightful commentary. As an avid rrader of early settlement history, I was amazed by how much new information I gleaned from our tour guide. Most highly recommended.
Product: Fantastic afternoon cruise. Very informative and enjoyable.

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Great attention to customers, personable service and much fun!
Product: Easy and straightforward to book

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Friendly, efficient and the commentary was very clear to understand.
Product: Thought a better choice of afternoon tea would improve the experience.

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: The cruise was relaxing.
Product: The cruise was amazing. Will go back!

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Tour guide was excellent

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Nice shop and superb narration around the bay.
Product: Efficient processing for tickets

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

A wonderful day on the Harbour and very informative. It was a for my fathers 82nd Birthday and he absolutely loved it

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Nice Cookies onboard
Product: Could have been better if the price is more affordable

Review for HARBOUR STORY PM

8 months ago
5/5

It was great. Well paced, timely, informative, and fun. I do recommend this tour.

Review for Harbour Story - Afternoon

9 months ago
5/5

Service: Great commentary about Sydney Harbour
Product: Great commentary about Sydney Harbour

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: We always take visitors to Sydney on a Captain Cook cruise. Love them!
Product: Very informative and interesting

Review for Harbour Story Premium - Afternoon

9 months ago
2/5

Impressive boat and courteous staff dampened only by the cruise' narrator (Aug 31 cruise) - she was neither engaging nor entertaining, boring us almost to sleep. Weather was dreary as it had been raining but that was beyond control. Would have been memorable for our foreign guests (friends visiting Sydney for the first time)- had we at least had a lively narrator.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the commentator on your cruise was not up to your standards. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Very pleased journey from ticket booking, getting on board, presentation in the cruise.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Lots of viewing areas on the ship! The tea was delicious!! The ship’s guide was very pleasant and informative!!!

Review for Harbour Story - Afternoon

9 months ago
5/5

Service: Very efficient ticketing system Excellent commentary on board. Friendly crew and capable captain!
Very enjoyable and learnt a lot about the history of Sydney
Product: See comments in my review

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

We had a wonderful experience. The accommodation, food and service was amazing. Alex our waiter could not do enough for us. The tour of the caves was very interesting and worthwhile exploring.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Excellent. The guide is extremely passionate and knowledgeable.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Good price for the value

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Good value for the price. Interesting commentary as you go through the tour. Easy to find your way on board at wharf 6. Enjoyable way to see the sights and get your bearings in Sydney.

Review for Harbour Story - Afternoon

9 months ago
5/5

Service: We joined The Harbour Story Tour in early August 2019.
Easy booking! Detailed commentary!
Served with Tea & Coffee, chewy and crunchy cookies
Awesome harbour view on rooftop where you can capture the spectacular shots of
Sydney Harbour
Superb!
Product: Value for money! Good bargain! Highly recommended!!

Review for Harbour Story - Afternoon

9 months ago
5/5

El recorrido, las explicaciones, la cortesía, magníficos.
Solo cambiaría la composición de los cakes and cheeses que ofrecen con el ticket premium, ya que 3 pasteles son demasiado, vs un solo pedacito pequeño de queso.
Por lo demás, todo perfecto!!!

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Very simple to book, friendly and helpful staff. Great way for a couple of Pommies to get a feel for Oz.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Great Sites. Great information & stories. First Class

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

We enjoyed the harbour cruise and found the guide to be informative and knowledgeable.

Review for Harbour Story - Afternoon

10 months ago
5/5

Service: Very good..
Product: Amazing life experience on cruise and very nice sight-seeing. The Premium option was very good with Commentary and other things.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Service was great.
Product: Very relaxing and informative.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Easy to book, the guide was fantastic and the bubbly and afternoon tea were lovely

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Well organised

Review for Harbour Story - Afternoon

10 months ago
5/5

Service: Excellent informative commentary. Beautiful vessel and facilities. A perfect Sydney experience for a short-stay overseas visitor.
Product: Excellent value for the cost.

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Service: Enjoyed the ~2 hour harbor cruise.
>What you did well: Boarded and departed on time; did not rush; provided enough refreshment to satisfy even finicky people.
>What you might consider for improvement: Place additional loudspeakers around the ship so I don't have to choose between concentrating on hearing the narration and taking photographs/video.
Product: already did in previous panel

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: The Captain Cook Cruise's staff are very friendly and professional from booking the cruise, picking up the tickets and on the boat.
Product: The Harbour Story Premium cruise is great value. Not only did I receive a fantastic cruise on Sydney Harbour, but the welcome champagne was a relaxing way to begin, the cruise commentator was excellent, and the afternoon tea was very thoughtful and extremely delicious.

Review for Harbour Story Premium - Afternoon

11 months ago
1/5

Service: 14:30 departure means 14:15. I was there at 14:00 but the ticket counter lady told me “next boat at A2” at 14:12 minutes. So guess what, I missed it for queuing and not very wise advice.
Product: Did it online, no advantage at all but risk of missing the bot

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: The tour was great! left the dock on time and the commentary was informative and to the point.
A good way to see Sydney Harbour.
Product: Commentary very informative and agoodway to see a different side of Sydney.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Interesting and entertaining commentary re Sydney harbour and Australia history

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: Friendly service from all of the employees. The tour itself was very relaxing and informative. The tour guide told us about the interesting history of the harbor, all with a relaxed and soothing voice. He was even mindful of the residents living in the nearby houses and stopped his speaking when we neared their homes. The boat was a large one that had plenty of space to sit on the top deck or downstairs out of the cold.
Product: Very well priced. Booking online was easy. I wasn't able to print my tickets before I went, but it wasn't a problem when I got there.

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: The tour was superb with the narrator providing detail about different aspects of the harbor.
Product: The tour contributed to my understanding of the city, why it is where it is and how it came to be so important.

Review for Harbour Story - Afternoon

11 months ago
5/5

Thank you for my complimentary birthday afternoon tea cruise. It was wonderful!
Going on a weekday afternoon, June 12th, it wasn't crowded and the lady doing the commentary was great. A beautiful 2 hours on our wonderful harbour!
Thank you

Review for Harbour Story - Afternoon

11 months ago
5/5

Paid bit extra for Premium - well worth it
Thoroughly recommend

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Great service, comfortable boat with plenty of room. Very informative tour, loved it.
Product: Very informative, enjoyed it very much

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Service: Relaxed and informative but needs some shade rather than having to go indoors.
Product: Fabulous views around the harbour.

Review for Harbour Story - Afternoon

11 months ago
5/5

Wonderful complementary cruise for both my partner and me on our birthdays. Thanks!

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: Great commentary. Exactly what we wanted in touring Sydney Harbour
Product: Nice afternoon tea well presented

Review for Harbour Story Premium - Afternoon

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