Harbour Story Premium

Sydney Harbour sightseeing at its very best. The two-hour Harbour Story Premium cruise includes an entertaining, personalised commentary of the people, places and events that have made Sydney Harbour the most beautiful and exciting harbour in the world, including a glass of sparkling wine, Vittoria coffee to order, fine teas and a delicious sweet and savoury morning/afternoon tea.

If you only have limited time in Sydney and you need to create a memory to last a lifetime, you can't go past the Harbour Story Premium Cruise. This is more than just a cruise. It's a glass of sparkling wine by the sails of the Sydney Opera House. A macchiato under the Harbour Bridge. A fine blend of tea with the rich and famous. A delicious morning or afternoon tea listening to the stories of Sydney's most amazing characters. 

The Harbour Story Premium Cruise is simply Sydney’s best sightseeing cruise. It combines the old and the new, the fun and the amazing, the sights and the characters, all told through a series of stories and insightful commentary. The cruise route can vary. We like to mix it up depending on what's happening on the harbour. We guarantee every cruise includes iconic landmarks such as the Opera House, Harbour Bridge, Royal Botanic Gardens, Garden Island Naval base, Taronga Zoo, Government House, palatial waterfront homes, Fort Denison and much more. The pace is relaxed and gentle, giving you plenty of time to capture the perfect selfie.  

In addition to your complimentary glass of sparkling wine, Vittoria coffee to order, fine tea and a delicious sweet and savoury morning/afternoon tea selection, there is a licensed bar with a choice of premium wines and beers available at additional price.

Responsible Service of Alcohol Policy

Accessibility for people with a Disability Policy

Special Conditions apply to all Special Offers

Inclusions

  • Quality sightseeing cruise experience aboard premium sightseeing vessels
  • Personalised commentary of the stories of Sydney
  • Glass of sparkling wine
  • Vittoria coffee or a selection of fine teas
  • Captain’s mixed sweet & savoury selection
  • 2 hour cruise departing 10.00am or 2.15pm
  • Menu

Need to know

Timetable

Below are the normal departure details. Special timetables operate on selected dates.

Departs Circular Quay Wharf No.6
Daily 10.00am & 2.15pm. Duration approx 2 hours

Check Your Date   Check your date for changes

Car Parking  Please check your date for road closures 

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94 % approval from 248 responses

Date
Rating
1 day ago
4/5

Good value for the price. Interesting commentary as you go through the tour. Easy to find your way on board at wharf 6. Enjoyable way to see the sights and get your bearings in Sydney.

Review for Harbour Story - Afternoon

6 days ago
5/5

Service: We joined The Harbour Story Tour in early August 2019.
Easy booking! Detailed commentary!
Served with Tea & Coffee, chewy and crunchy cookies
Awesome harbour view on rooftop where you can capture the spectacular shots of
Sydney Harbour
Superb!
Product: Value for money! Good bargain! Highly recommended!!

Review for Harbour Story - Afternoon

6 days ago
5/5

El recorrido, las explicaciones, la cortesía, magníficos.
Solo cambiaría la composición de los cakes and cheeses que ofrecen con el ticket premium, ya que 3 pasteles son demasiado, vs un solo pedacito pequeño de queso.
Por lo demás, todo perfecto!!!

Review for Harbour Story Premium - Afternoon

1 week ago
5/5

Very simple to book, friendly and helpful staff. Great way for a couple of Pommies to get a feel for Oz.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Great Sites. Great information & stories. First Class

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

We enjoyed the harbour cruise and found the guide to be informative and knowledgeable.

Review for Harbour Story - Afternoon

2 weeks ago
5/5

Service: Very good..
Product: Amazing life experience on cruise and very nice sight-seeing. The Premium option was very good with Commentary and other things.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Service: Service was great.
Product: Very relaxing and informative.

Review for Harbour Story Premium - Afternoon

3 weeks ago
5/5

Easy to book, the guide was fantastic and the bubbly and afternoon tea were lovely

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Well organised

Review for Harbour Story - Afternoon

1 month ago
5/5

Service: Excellent informative commentary. Beautiful vessel and facilities. A perfect Sydney experience for a short-stay overseas visitor.
Product: Excellent value for the cost.

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Service: Enjoyed the ~2 hour harbor cruise.
>What you did well: Boarded and departed on time; did not rush; provided enough refreshment to satisfy even finicky people.
>What you might consider for improvement: Place additional loudspeakers around the ship so I don't have to choose between concentrating on hearing the narration and taking photographs/video.
Product: already did in previous panel

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: The Captain Cook Cruise's staff are very friendly and professional from booking the cruise, picking up the tickets and on the boat.
Product: The Harbour Story Premium cruise is great value. Not only did I receive a fantastic cruise on Sydney Harbour, but the welcome champagne was a relaxing way to begin, the cruise commentator was excellent, and the afternoon tea was very thoughtful and extremely delicious.

Review for Harbour Story Premium - Afternoon

2 months ago
1/5

Service: 14:30 departure means 14:15. I was there at 14:00 but the ticket counter lady told me “next boat at A2” at 14:12 minutes. So guess what, I missed it for queuing and not very wise advice.
Product: Did it online, no advantage at all but risk of missing the bot

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: The tour was great! left the dock on time and the commentary was informative and to the point.
A good way to see Sydney Harbour.
Product: Commentary very informative and agoodway to see a different side of Sydney.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Interesting and entertaining commentary re Sydney harbour and Australia history

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Friendly service from all of the employees. The tour itself was very relaxing and informative. The tour guide told us about the interesting history of the harbor, all with a relaxed and soothing voice. He was even mindful of the residents living in the nearby houses and stopped his speaking when we neared their homes. The boat was a large one that had plenty of space to sit on the top deck or downstairs out of the cold.
Product: Very well priced. Booking online was easy. I wasn't able to print my tickets before I went, but it wasn't a problem when I got there.

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: The tour was superb with the narrator providing detail about different aspects of the harbor.
Product: The tour contributed to my understanding of the city, why it is where it is and how it came to be so important.

Review for Harbour Story - Afternoon

2 months ago
5/5

Thank you for my complimentary birthday afternoon tea cruise. It was wonderful!
Going on a weekday afternoon, June 12th, it wasn't crowded and the lady doing the commentary was great. A beautiful 2 hours on our wonderful harbour!
Thank you

Review for Harbour Story - Afternoon

2 months ago
5/5

Paid bit extra for Premium - well worth it
Thoroughly recommend

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Great service, comfortable boat with plenty of room. Very informative tour, loved it.
Product: Very informative, enjoyed it very much

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Service: Relaxed and informative but needs some shade rather than having to go indoors.
Product: Fabulous views around the harbour.

Review for Harbour Story - Afternoon

2 months ago
5/5

Wonderful complementary cruise for both my partner and me on our birthdays. Thanks!

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Great commentary. Exactly what we wanted in touring Sydney Harbour
Product: Nice afternoon tea well presented

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Had a wonderful time on Sydney Harbour with my wife. Enjoyed the premium check in and bubbles on arrival. Even bought several more rounds when the bar opened. Tour was excellent and really enjoyed the commentary. What we weren’t expecting however was the afternoon tea to arrive in ‘boxes’. Literally, mini slices of cake in boxes wrapped in plastic. Seemed very cheap and tacky.

Would have been nice to have a table with tea/coffee and cake on it to help ourselves rather than mini boxes of cake...

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: From the initial online booking experience to being greeted as we boarded the cruise, the friendliness of staff and ease of navigating the website was ooutstanding!
Product: The commentary was well delivered and the service was excellent.

Review for Harbour Story Premium - Morning

3 months ago
5/5

It was excellent. The staff were friendly and very helpful. The cruise was lovely and relaxing. Everything was clean, neat and not rushed.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: The cruise was on time and the staff we friendly friendly. The commentary was very informative and delivered in a very easy listening format. The morning tea was absolutely delicious.
Product: Absolutely good value for money.

Review for Harbour Story Premium - Morning

3 months ago
5/5

A very comfortable cruise and well worth the discounted price we received from What's On .

Review for Harbour Story - Afternoon

3 months ago
4/5

Service: I enjoyed the commentary
Product: The commentary was engaging

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Would have good to have told of our canapés. I thought they were a bit pedestrian

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: The commentary was fantastic. Best Sydney Harbour cruise I have been on (this was probably the sixth, showing visitors the sights)
Product: Couldn't have been better

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Service was great.
Product: Service was great. Learned a lot from listening to the lady guide.

Review for Harbour Story - Afternoon

4 months ago
4/5

Service: Excellent route around beautiful harbour sites.
Product: Beautiful harbour views, nice route. Very unimpressed with smoking being allowed in close proximity to other passengers.

Review for Harbour Story - Afternoon

4 months ago
5/5

Our tour guide was very good. He was very informative and mixed in a lot of humor with it. The boat was nice,as was the staff.

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Service: Couldn’t hear commentary that well. fortunately, I’d heard it before having worked for CCC in 1991
The savory/sweet snacks included were all pretty sweet.
Product: Good value, long enough tour to see both the main and middle harbor.

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Service: love the commentary
Product: good value , good choice of options

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Service: The Sydney Harbour Story cruise was very good and informative and I could recommend it to anyone visiting Sydney .
Product: Very easy to book online and to collect the tickets at the office on the wharf before the cruise .

Review for Harbour Story - Afternoon

4 months ago
4/5

Service: Good trip, exceptional speaker
, good service on board with great staff attending
poor premium tickets in relation with price
Product: good in general, poor in relation prices and service

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Cozy and comfortable cruises. Large area of open upper deck allows you to enjoy the excellent harbour view. Nice weather also made my day.
Product: Simple and clear website to book my trip.

Review for Harbour Story - Afternoon

4 months ago
5/5

Service: Fantastic tour and Tour Guide was very knowledgeable. Good snacks
Product: Good value for money and excellent tour. Tour Guide very knowledgeable,

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: This was a very well run operation. Loved the narration. Very informative. Smooth ride. Clean, comfortable
Product: Great value. Wonderful guided tour.

Review for Harbour Story - Afternoon

4 months ago
5/5

Service: Excellent - from ease of booking online to the actual cruise. A very relaxing way to experience Sydney harbour with an enjoyable commentary and plenty of room on board to move around. Fun morning tea. Excellent introduction to Sydney for visiting friends.
Product: No issues - easy to book on line and collect tickets on day of cruise. comprehensive instructions provided.

Review for Harbour Story Premium - Morning

4 months ago
5/5

Overall service and facilities were great. Commentary was also nice.

Review for Harbour Story Premium - Morning

4 months ago
4/5

Service: The service provided was amazing.
Product: Was registered for a Premium cruise but couldn't reach there on time. They swapped my ticket with the Normal story cruise instead but provided me all the services and food which I registered for, for the premium version. It was a pretty good gesture.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Very good boat trip, interesting stories and good service.
Product: straightforward booking procedure with easy paypal payment

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Great experience

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!
Product: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Great service and a beautiful vessel.
Product: Great service and a very great price

Review for Harbour Story Premium - Morning

5 months ago
2/5

My wife and I took the Premiym HarbourCruise at 2:15 on Mar 29th. Cruise itself was good. However, the female tour guide was very hard to hear especially when she lowered her voice throughout her presentation. Struggling to hear her took a lot of work (and often not successsful) and greatly diminished our enjoyment of the cruise. One of your staff members raised the volume a bit at my request but it only helped slightly.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour, interactions and volume can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Enjoyed ourselves. Commentary was excellent. Would definitely recommend this cruise to anyone.

Review for Harbour Story - Afternoon

5 months ago
4/5

Service: The cruise and the ship are good. The narrator was considerably less informative than on previous cruises. His humor attempts got in the way of the information. And his comments were usually about what we had just passed, rather than what we, looking forward, were looking at.
Product: Food and beverage were minimal, besides the bubbly. The "flat white" was a short balck with a little milk.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We also offer customers the option to purchase a coffee made by a barista on board. This can be made to order and customised to your convenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

I was taking O/S relatives on the trip and being elderly they were able to experience Sydney Harbour without too much walking and as the day was sunny they were able to get a good view. The following day was heavy rain and I hate to think what a very different experience it would have been with rain crashing against the windows,

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: great experience in general
Product: The Harbour Story experience was wonderful. We boarded easily, the staff were super friendly and efficient. We cruised around the magnificent harbour, enjoying coffee and Anzac biscuits, whilst listening to first class commentary. The guide pointed out important points and sites. She told us stories of pre-colonial, colonial and post colonial times. It was utterly fascinating, and excellent value for $45.00. The cruise lasted for two full hours and I could not recommend it more highly

Review for Harbour Story Premium - Morning

5 months ago
5/5

Loved it all!

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: Enjoyed immensely the commentary
Product: A very good value cruise .

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

The cruise is fantastic, all our guest enjoyed it very much!

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Great service first time I had seen the Sydney harbour by boat very memorable
Product: Worth every penny my wife and I loved seeing the harbour from the water

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Comfortable boat and good afternoon tea. Even in the rain it was a great trip, well commentated

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

All round great experience. Staff helpful and polite. We had an American visitor with us and he was impressed by the knowledgeable presentation.

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: Very professional and friendly. Informative about Sydney Harbour. Perfect length for the tour. Got a sense of the history and current use of the area.
Product: Was happy to have preferred boarding and glass of sparkling wine. However no choice of biscuits and had impression there were more choices for Premium tour

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Very comfortable seating and pleasant staff. We did the 2hr premium Harbour cruise and had a lovely afternoon tea and sparkling wine on arrival on board. The P.A. system needs to be a bit louder as it was difficult to hear commentary at times.
Product: Excellent cruise. Interesting commentary

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Harbour story premium is what we got tickets for online. I bought it for my parents and they had a good time! 👍

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: The information given of Sydney harbour was excellent, we both enjoyed the company of other like minded people and the service from staff was great. Wendy especially enjoyed the cheese and biscuits washed down with the wine.
Product: Most reasonable in what you got for your dollar.

Review for Harbour Story Premium - Morning

5 months ago
5/5

Nice greeting on boarding, lovely glass of champagne what a great beginning.
My friends & I enjoyed the morning on the harbor , great commentary we learned a lot .
would highly recommend!

Review for Harbour Story Premium - Morning

5 months ago
5/5

I needed to change my reservation as a visitor from US was delayed. No problem.
The commentary was most informative, I would not hesitate to take the cruise again

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: very well organised,plenty of room to move about the boat
Product: good commentary on all the land marks and history of Sydnet Harbour

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

We had a relaxed afternoon with an excellent commentary. Everything was easy and comfortable from the on line booking to the boat, with very helpful staff to make sure things went smoothly. I recommend it completely.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Great trip with lots of interesting local color.
Product: Great views of harbors and sites. Good way to spend a hoy Sydney afternoon.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Very welcoming - great cruise narrator.
Product: Great value. Enjoyed the food box and beverages. The ride was smooth and the narration was entertaining and informative.

Review for Harbour Story Premium - Morning

5 months ago
5/5

Great tour of the harbor. Big boat...attentive bar-tenders...fantastic tour guide...and at 2 hours the perfect amount of time to see some Sydney's best sights from the water!

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: We all thought that it was excellent, the commentary was spot on and the views were stunning. Nice morning tea and welcome glass of sparkling wine. Altogether a very worth while trip.
Product: Everything was very satisfying

Review for Harbour Story Premium - Morning

5 months ago
5/5

Lovely cruise and friendly staff!

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Great description of the harbour as we travelled in the afternoon premium cruise.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Excellent service, friendly crew and great commentary
Product: Easy to book and extremely informative

Review for Harbour Story Premium - Morning

5 months ago
5/5

Service: Form the minute we walked onboard we were treated with respect and care. The staff were friendly and helpful. The onboard hostess was brilliant with her knowledge of Sydney's history. A great job all round.
Product: The onboard commentary was superb. The service was great.

Review for Harbour Story Premium - Morning

6 months ago
4/5

A great harbour cruise, with lovely morning refreshments. Well recommended.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Everything was very well organised and staff extremely friendly, made you feel welcome on board.
Yes would recommend to friends and family. Certainly will be looking at other outings for ourselves.
Product: Ordered on line and printed the said docs. However, there was no mention of having to go to the office at C.Q to pick up a boarding pass. Paperwork said to have copy of the email confirmation.
Whilst we found this out from a fellow passenger whilst waiting for the boat, others had to rush up at the last minute to get theirs.

Review for Harbour Story Premium - Morning

6 months ago
2/5

Outside speakers were not working so people on the deck of the boat could not hear the guide.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We always endeavour to ensure passengers are able to hear our commentary effectively on our vessels. However customers are encouraged to access all areas of the deck when cruising and when experiencing technical difficulties, are able to go to our inner decks to hear our experienced commentator.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Great boat with choice of seats so we had front window seats. We had priority boarding with a glass of champagne, cappuccino coffees and lovely cakes and snacks for morning tea. Good tour of the harbour. Staff were very friendly and helpful.
Product: Very good. Comments as before.

Review for Harbour Story Premium - Morning

6 months ago
5/5

We were welcomed aboard by SARAH who delivered an excellent and friendly commentary and were well looked after by ? Aresh . My husband and I learn something different or new each time we are with Captain Cook cruises . Overall everything was enjoyable barring the rude ,talkative and loud AAT travellers unfortunately sitting nearby.
My friends who took the cruise on the Monday were also delighted I had informed them of the cruise .

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: The crew were very good. The English/ Australian guide was excellent.
The food and drinks were also very good.
Captain Cook provides great tours and this one is up there at the top
Product: We were able to tour in seniors week and we were comfortable with the cost for all we received. Once again I would emphasise the interesting commentary

Review for Harbour Story Premium - Morning

6 months ago
5/5

Value for money

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Absolutely loved the engaging storytelling! We enjoyed it so much, that we will definitely be bringing the kids next time!
Product: With whats included definitely worth the price!

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Service: Left on time and the information presented was interesting
Product: the price was right and it was relaxing

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: The Sydney Harbour story cruise was great, full of information past and present, presented well and appropriate for all ages. The staff were lovely, kind and considerate.


I would be happy to take the cruise again and hopefully bring friends and relatives next time.
Product: The trip had a special price for Seniors to celebrate the 2019 Seniors Festival. The reduced price was very good value for money.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: The commentary was first class and very informative. Learnt a lot about the history of our harbour
Product: I would do the trip again

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

The personnel experience was excellent from the person selling the tickets in the booth to the staff on the boat. The stories and feedback given during the cruise was informative and interesting.
I would recommend the experience.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Excellent staff. Great service on board and a very interesting commentary which focused on the history of the harbour. Previous cruises have concentrated on tourist sites most of which are self evident. EG: We don't need to be told "that is the Opera House".
Product: Good value; comfortable vessel

Review for Harbour Story Premium - Morning

6 months ago
2/5

Service: Terrible food all frozen in boxes NOT WORTH the money . The Boat ride was good but way way over priced for what you get not what it advertised at all
Product: The afternoon tea food was frozen and we couldn't eat it and it wasn't what is advertised at all

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

The lady who did the commentary was fabulous. We really enjoyed ourselves. Can highly recommend!

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: The cruise and staff very nice, lunch light on!!
Product: Enjoyed the morning, interesting commentary, enjoyed the champagne, lunch not great

Review for Harbour Story Premium - Morning

6 months ago
4/5

Very interesting & informative, friendly crew.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Very friendly and good value
Product: lots of information I did not know which added to the cruise experience

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Absolutely wonderful - very courteous and helpful. The morning tea served was sensational. A most enjoyable morning spent with Captain Cook Cruises.
Product: Wonderful. Most enjoyable - would love to do it again sometime soonl

Review for Harbour Story Premium - Morning

6 months ago
5/5

Our cruise was really enjoyable, the service from staff was friendly and very efficient. Particularly good was the commentary which was informative and funny at times adding hugely to the cruise. (was it Judy?)

Review for Harbour Story Premium - Morning

6 months ago
2/5

Service: It was a lovely day and my group enjoyed the cruise on the bay very much but all eight of us were dismayed about the quality of the food on offer.
We were expecting freshly baked scones, sandwiches or some other quality snack instead we were offer awful and unhealthy food inside a carton box!!.
We were ashamed on behalf of the tourists on the boat and starved instead of eating the rubbish.
Product: Not very easy to find what we were looking for

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Service: The commentary was excellent
Product: Purchased tickets for overseas guests online for $45 per person and when we arrived at the wharf the cost was $22.50 what a rip off - not impressed

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our pricing is subject to availability and as per our terms and conditions, our pricing can fluctuate at our discretion. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences, so we’re pleased that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

6 months ago
5/5

Very nice and interesting trip with a knowledgeable and friendly guide.
I would recommend the tour (I chose the premium variation) to anyone.
I think it’s a must do, to get a better understanding about history and the impressive dimensions of the harbor.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: From beginning to end, it was a most enjoyable experience for two Senior Citizens, both religious Sisters. Enthusiasm was high as we awaited the opening of the gate to board the vessel. The staff were friendly and welcoming, anticipating our needs. The commentary was clearly spoken, and gave great insights of our harbour with past and present history of places and of people.
The afternoon tea was delightfully presented in the shape of a gift which contained delicious treats from savoury to sweet. The staff here were also so helpful in carrying our teas and coffees to our table to prevent one or the other of us falling. It really was a most enjoyable experience. Thank you for the organizing of this event.
Product: The voyage was good value for money.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

The cruise and service was excellent, but the lady work and Darling Harbour shop is terrible, we went to the wrong Harbour, so we are in hurry to run back to circular quay, we just ask for if she can provide a fastest way for us, she just keep giving us attitude and dunno for everything, not helpful and with a bad attitude

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Very friendly!
Enjoyable!
Product: Relaxing!it is wonderful time!

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Fabulous narrator
Product: Fabulous narrator well informed

Review for Harbour Story Premium - Morning

6 months ago
4/5

Service: Great commentary. Thanks Elizabeth. A great start to a Monday. Sparkling wine ,coffee and nibbles. All served with a smile. Vessel on time and a wonderful tour of Sydney's iconic harbour. Only thing that could have been improved was the windows should have been cleaned, but that could have been a result of the weather.
Product: Good value. Commentary, wine, food and the best harbour in the world, what more could you want

Review for Harbour Story Premium - Morning

6 months ago
5/5

Excellent we had a great day and the afternoon tea package was great.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Nice cruise, pity I’m deaf, I couldn’t hear a commentary if there was one, as I would have liked to hear stuff....I didn’t take the advantage of the free tea coffee and biscuits because I didn’t want to lose my seat on the top deck as I have limited mobility and can’t stand for long periods so it was lucky I got a seat, so couldn’t leave the seat...as I travelled alone as I’ve come from Scotland and didn’t know anyone in Sydney to come with me on the boat but I enjoyed the views....
Product: Easy to do online.....than telephone because I’m deaf so it was straightforward.

Review for Harbour Story - Afternoon

6 months ago
4/5

Service: Nice morning informative
Product: We had to ask for our morning tea on our premium package wasn't told beforehand we had to collect it even when I ask bar staff what was happening and it was everyone on
our level it was 11 30 before we found out

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise you felt that our premium additions weren’t communicated effectively on your cruise. We can assure you that this may have been breakdown in process on the day not a genuine lack of care for our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Great service
Product: Excellent value would highly recommend

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: My guests fron the uk were amazed with our beautiful harbour and to show them with this cruise was amazing we all wil have this cruise and day as a wonderful memory the commentary was excellent
Product: Amazing and relaxful ,perfect scenery

Review for Harbour Story - Afternoon

6 months ago
4/5

Lovely couple of hours cruising around Sydney Harbour
Not sure the premium supplement was worth it for 1 glass of fizz and some little cakes.
The tour guide was very informative
Would recommend

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We have reviewed your cruise booking history, however there is no indication of any additional packages that you state. You paid our Captains Special of $99 per person, with a total of $198. We apologise for any miscommunication that may have led you to believe you had an extra package.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Nice cruise with interesting commentary

Review for Harbour Story Premium - Morning

6 months ago
5/5

Everything was great. Service on board, commentary, itinerary....

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Really easy to book. Great value for money.
Fantastic experience from the moment we boarded until we stepped back off the boat.
The running commentary throughout the cruise was informative and funny.
Staff are friendly & helpful.
Will definitely return for another cruise - Thank you
Product: Great value for money.
Easy to navigate around the website & purchase tickets.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Excellent.The narration was very good.The snack was a bit too sweet/sugary.
The service with coffee and welcome champagne was friendly and fun.
Product: Beautiful cruise, several views of the Opera House.
Narrator was very good, pointed out many interesting land marks.
The drinks and food was good.

Review for Harbour Story Premium - Morning

6 months ago
4/5

Excellent guide!

Review for Harbour Story - Afternoon

6 months ago
5/5

Service: 船隻乾淨舒適,工作人員服務優良。
Product: 導覽精彩,餐點精緻,航行路線充實,一切都非常地棒。

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: The commentary and Sydney history were delivered in a wonderfully relaxed, humorous and informative style.
Product: The cruise vessel was clean, comfortable with a dedicated crew complement. It mad an ordinary day into one to remember.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Our guide was articulate and knowledgeable. She was open to any questions. The tour was thorough. The ship was clean and stable. The cakes were tasty and the drinks plentiful. Great value.

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: It was a beautiful day for cruising, Bob the tour guide was excellent with the information about the area and the stories as well. Staff were very helpful also, a very relaxing time. Would definitely recommend it
Product: Excellent way to see auckland harbour on a beautiful sunny day with a champagne reception

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: The ship was nice and well appointed. The commentary was excellent.
Product: We learned a lot about Sydney, its history and its suburbs.

Review for Harbour Story - Afternoon

7 months ago
4/5

Cruise route and information great. Coffee and snacks could be better

Review for Harbour Story - Afternoon

7 months ago
4/5

A great, informative tour. The detailed live narrative unfortunately could not be heard at the back of the open deck. And I think 90 minutes is plenty for the tour. Two hours seemed a bit long.

Review for Harbour Story - Afternoon

7 months ago
5/5

Service: Staff are very accommodating and friendly.
Product: Very informative and entertaining

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: 없습니다
Product: 시드니에 오신다면 꼭 신청하고 참가하세요 굿입니다 쾌적하고 친절하고 멋진 여행이었습니다

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: Very easy to book on their website and staff/crew were great. Great and informative commentary
Product: Great value and excellent commentary

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Great service and good communication.
Product: It was great! The commentary was good and tea and coffee service was good too. A few more options in biscuits or savory snacks would've been better.

Review for Harbour Story - Afternoon

7 months ago
4/5

Great service.

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Service: I booked online. The chat feature was helpful with questions.
Product: This was a very enjoyable cruise. Not overcrowded and the cruise guide was very knowledgeable, friendly and helpful.
We covered a great amount of the harbour including middle harbour which was beautiful.
Highly recommended for anyone wanting to see Sydney Harbour in all its glory.

Review for Harbour Story - Afternoon

7 months ago
5/5

Service: This is such a great boat ride for anybody who is visiting Sydney for the first time or just hasn't been out on the harbor. Its priced very affordably and provides 2 hours of beautiful views, interesting history, a roof top or an indoor seating area and alcoholic drinks while you cruise.
I'm convinced the only people who didn't like it couldn't get past the initial scramble of getting on the boat. On a warm day no one wants to feel like they are stuck in bad seats but the boat is HUGE. We were nearly 100+ people back in line and got seats no problem. But when everyone is lined up and hot it can feel a bit like a black friday getting into the store vibe.

Would definitely recommend for a great and well priced experience.
Product: Its all online but the site is great on an I-phone

Review for Harbour Story - Afternoon

7 months ago
5/5

Service: We enjoyed the little extra attention of being allowed to board first..Glass of wine waiting for us. Staff were excellent.
Product: Easy to book what you want on line.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

I like the entertainment, the story teller is a great person

Review for Harbour Story Premium - Afternoon

7 months ago
2/5

I had booked for a Harbor story premium cruise. The ticket counter asked me to join the line at gate A1, which I did. However, the cruise left without me. On enquiry, the staff said that it wasn't their mistake. There was no coordination between the ticket counter and the staff that board the customers. No display or information indicating the gate for the cruises. I have very poor experience and was not very happy.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our departure location for a customer’s cruise is listed on our website, as well as booking confirmation email. We also encourage customers to contact our reservations staff if they are unsure of the departure location or time of their cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Nice commentary and safe operation. Good service.

Review for Harbour Story Premium - Afternoon

7 months ago
2/5

Boarding was disorganised. Passengers who have purchased premium tickets should be directed to the upper deck. We had to go upstairs to get our champagne. Fortunately I was served by Julie who kindly brought the champagne down to us on tray. As we were on the lower deck we did not have the choice of cappuccino, lattes, etc. Also, I’m sure the info on the website referred to a plated afternoon tea - not in a box. The sound quality of the cruise commentary was very poor on the lower deck.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. All passengers on our Harbour Story Cruises are welcome to travel anywhere on the vessel they wish. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

An excellent trip.

Review for Harbour Story - Afternoon

7 months ago
4/5

Service: A comprehensive tour of the harbour covering the major attractions.
However our 'guide' on that cruise could use a little more respect for the paying passengers. Although she announced she would appreciate people sitting close to her not speaking whilst she was commentating, she positioned herself on a seat, from which she did not move for the entire cruise, very close to my overseas guests who had already taken their seats prior to the 'guide'. My guests did not have a good grasp of English and needed translation but the guide, quite rudely, asked them to be quiet. I would have thought she would realise her commentary was being translated and would reposition herself further away. Instead, she caused some embarrassment to my guests ( 9 in total ) and lowered what should have been a wonderful experience for my first time visitors to Sydney.
Product: Refer previous comments - the 'guide' let us down with her disrespect.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff deal with a variety of nationalities and are trained to deal with a variety of different people and cultures. We apologise for the inconvenience and any embarrassment caused, this was certainly not our intention.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Your Cruise on the Harbour has been consistently good for years. I either recommend it to people or take them on it. I've done several over the years.
The last time we went under the Spit Bridge, however I think maybe the new vessel is too high to do under the Bridge, shame, but still good that you include Balmoral.
Product: All straight forward and easy to book online.

Review for Harbour Story - Afternoon

7 months ago
5/5

Service: The onboard narration was excellent.
Product: The onboard narration was excellent!

Review for Harbour Story - Afternoon

7 months ago
5/5

Loved the tour and the very intelligent (and funny) tour guide! One of the highlights of my trip to Australia.

Review for Harbour Story - Afternoon

7 months ago
4/5

Service: ...
Product: It was really good.......

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Either if you are in Sidney for a day, or for a longer time, this cruise is really ideal to explore the city and its landmarks from a special point of view and to get a peek of the ocean! The commentary includes interesting historical info and charming anecdotes. We loved it!
Product: Easy to complete. Great special offers with online purchase!

Review for Harbour Story Premium - Morning

7 months ago
4/5

The service was very friendly and the commentary interesting and entertaining. We had the deluxe package and I although the coffee was good, the snacks were not very nice, which was a bit of a let down considering how good everything else was

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Fantastic cruise, Great service. Thank you so much!
Product: Purchased it on-line. Easy to use.

Review for Harbour Story Premium - Morning

8 months ago
4/5

As we often do, we took our overseas visitors on the "coffee cruise". Everything was great - as usual - with one exception. The lack of outdoor seating. The vessel we sailed on had very limited outdoor seating which rather forced us inside. On a fine Sydney day, this was disappointiung.

Review for Harbour Story Premium - Afternoon

8 months ago
2/5

Service: The quality of the selection of high tea was quite poor honestly. Otherwise the tour was fine.
Product: I got good discount using Entertainment Book.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We use high quality, premium teas on our High Tea Cruise and is always served at the optimal temperature for brewing and infusion of flavour; with a hot refill always available on request. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

8 months ago
4/5

Well informed on cruise.
Got premium .
Snacks werent much should be a little more.

Review for Harbour Story Premium - Morning

8 months ago
4/5

Fantastic experience.... Nice commentary along the way.

Review for Harbour Story - Afternoon

8 months ago
4/5

Service: The commentary was informative food on premium was average can be improved wine was good very enjoyable
Product: Very informative and scenic what let it down was the food package can be improved wine was good

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great entertaining and informative trip around the harbours in Sydney

Defo take the premier option if you can
Treat yourself 😎
Product: A nice treat going premium

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Beautiful boat and very comfortable. Great host guide, made the cruise interesting and fun. Exactly the right amount of time allocated.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Very friendly tour guide, very engaging.
She had a lot of knowledge. Very informative cruise. Amazing views. My family from overseas fell in love with Sydney.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service was excellent and informative

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: The Captain was a fabulous tour guide, his constant enthusiasm and energy were infectious and he never ceased to entertain. This mini cruise was worth every cent.
Product: The Captain was a wonderful tour guide, very entertaining and informative with plenty of cheeky humour. We had the best time and it was worth every cent!

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Very interesting Premium Harbour Cruise lasting 2 hours. Excellent commentary from a knowledgeable lady.
Only criticism was quality of afternoon tea supply, 3 cakes and small cheese & biscuits for 2 people?

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Good commentary, pleasant staff. Stayed out the advertised time... not sure why but I was expecting sandwiches or something savory but only a tiny box with a triangle of laughing cow cheese and 3 small crackers but cute little boxes with miniature cakes in them... would recommend the premium tour agsin

Review for Harbour Story Premium - Morning

8 months ago
5/5

Great cruise on an amazing harbour!

Review for Harbour Story Premium - Morning

8 months ago
5/5

Service: Excellent Service and Cruise.
Product: Wonderful experience with the cruise.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Our overseas guests loved the commentary and the comfort of the boat as well as the beautiful scenery of Sydney Harbour. Some sunscreen might have been helpful to have on board.

Review for Harbour Story Premium - Morning

8 months ago
5/5

Service: Excellence ,
We miss the trip we booked, due to traffic we arrived at wharf No,6 ,20 minutes late .The girls at Captain Cook service desk was very nice she understand and offer us the afternoon cruise for free .
On board, we so impressed with the knowledge the MC given to passenger in regarding the history of Sydney harbor , also the snack and drinks served onboard .The boarding facility provide by the the gangway person was quick , efficient and safely for passenger .
Forget to mention the vessel is world class, very clean wash room ,seating on board is very comfort and flexible .
I will certainly introduce Captain Cook cruise with my friend and overseaa visitor
Well done , many thanks
Product: Excellent price for the service provide

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Online was easy to navigate and easy to use. Then the staff at the cruise depot were very friendly giving us lots of details about the cruise
Product: Excellent service and fantastic staff with pleasant manners and excellent knowledge

Review for Harbour Story Premium - Afternoon

8 months ago
2/5

As usual, the harbour was magnificent but the boat was untidy and looked like it had been used for a large party the night before with little attempt to clean up and re-position the furniture. The windows were dirty and just to top it off the commentary was benign and demeaning....at a few points I thought I was back in kindergarten being spoken to by the teacher. Would recommend any tourist to use one of the competitive companies for s Sydney harbour cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our vessels are always cleaned before every cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Fantastic afternoon on the harbour. It could not have been better! What a great platform to view the most beautiful harbour in the world. Great experience!

Review for Harbour Story Premium - Afternoon

8 months ago
1/5

Hi Captain Cook cruises.

Myself and my Father and Step Mother ( who is in a wheel chair) came on your Harbour Story cruise as per the booking email below.

This is the first time I have ever complained about anything but I feel the need to say something this time as the experience was extremely disappointing.

My Step Mother needed to use the bathroom prior to getting on the boat. She wanted to use the Accessible toilet located near Wharf 6. When she got there it was locked so she asked the people at the ticket office for access. They said she would need to go and get the key from an office at Wharf 5 ( I think it was) When she got there it was extremely busy with people waiting for service. She finally got the key and came back to the toilet. If the boat had not been late she would have missed it. I was not there to assist her as she wanted me to wait for the boat and try to delay it so she was on her own and extremely flustered.

This was very upsetting for her .

On the boat it was again very disappointing. I have been on several harbour cruises and enjoyed them. This one was not enjoyable.

The commentator at first seemed very informative but once we passed garden island there was very little information. There were long gaps where she disappeared and at one point even asked us to guess what we were seeing.
I understand that there are different styles of commentating but as I have heard a few I am aware that there is usually far more information given and this is a large part of why I take visitors to Sydney on one of your cruises.

With regard to the cake boxes we were given – The cakes and the cheese that went with the crackers were frozen solid. ( this is not a big deal in the scheme of things but worth mentioning)

The coffee was good!

Please note - The above email was sent to Captain Cooke Cruises and their response was to send me a link to their online review. Hmm

Response from Captain Cook Cruises: Dear customer,

We have already corresponded via email, however thank you for the review of your experience of your Cruise. We can assure you we have taken the necessary steps to address the issues you have raised regarding the Check-in process, commentary and snack boxes. Thank you for the great feedback on the coffee. We certainly regret that we did not meet your expectations and appreciate the opportunity you have given us to improve. We are pleased to note that you were offered a complimentary Harbour Story Cruise to ensure that your standards were met for future cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

9 months ago
4/5

Service: The arrangement with Captain Cook proceeded as planned.
Product: We have no idea what to expect but we are happy with our purchase.

Review for Harbour Story Premium - Morning

9 months ago
4/5

Great harbour cruise with very informative commentary. Loved it.

Review for Harbour Story Premium - Morning

9 months ago
4/5

The tour was informational and covered and big portion of Sydney Harbour including history, fun facts, and stories. The weather was good on the day of tour, therefore most of the participants gathered on the deck for photos, would be even better if the speaker on the deck is louder so we could have heard the guide over the strong wind. Love the way that the captain purposely stopped the vessel when there was a good view of the opera house.

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: Loved the cruise! From being me t at the gate by guide/narrator Paul to the end, it was an enjoyable experience. Highly recommend doing this first when in Sydney to get a feel of where you may want to further explore!
Product: A-One! Easy online purchase and a discount to boot!

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: Very nice way to see Sydney. The tour has commentary also there is a live person on board to answer your questions. Good experience.
Product: Made the purchase on time. Easy

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

The commentator on our Harbour story cruise was very informative and the cookies were delicious.

Review for Harbour Story - Afternoon

9 months ago
5/5

Service: Our group of 5 adults thoroughly enjoyed the Harbour Story PM Cruise that we took on November 2, 2018. We enjoyed the commentary given by the cruise director and felt like it was informative as well as entertaining. Would recommend this cruise to others.
Product: Easy to purcahse tickets on-line and pick up at the dock. Boarding the ship was well organized. Plenty of seating aboard with views for all.

Review for Harbour Story - Afternoon

9 months ago
2/5

Service: We’re expecting a couple of a dish with cakes and a variety to of fruits on a table for morning tea... but all in a small boxes. ... bit disappointed ...
Product: A tour guide was wonderful. However we shouldn’t except a variety of cakes or fruit for morning tea. Crackers and cheese are okay, but Mini cupcakes are all in a box and bit dry.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Harbour Story Cruise. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the inclusions. We apologise if you felt this wasn’t to your standards. Please be assured we have forwarded your comments onto our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

9 months ago
4/5

Service: The service is good but i think it's a bit expensive.
Product: I was given discount for group booking but no senior rate. It's a bit expensive for pensioners.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Harbour Story Cruise. We believe our pricing to be equal to any harbour cruise in Sydney. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

9 months ago
5/5

One FANTASTIC experience from beginning to end - our UK visitors were most impressed. Enjoyed the commentary - most informative.

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

This two hour cruise is satisfying and pleasant. The boat is spacious with all of the shelter and open space anyone could need, and the narration adds a lot to the trip. The route is interesting. The price is appropriate, and the complementary snacks and coffee, along with other drinks apparently for purchase, are plenty to keep one alive and happy for two hours.

I would suggest only two small things that would have improved my experience:

1) provide clear signage near the bar clarifying what is available for free and/or for a fee at the bar. A menu. It's clarified on the website, but not on board. One can just ask, of course.

2) wash the boat's exterior windows more often.

Review for Harbour Story - Afternoon

9 months ago
5/5

Fantastic 2hours touring around beautiful Sydney harbour. We took our son and his girlfriend who both live in the and the UK on the VIP morning tour. A lovely commentary that offered a great insight into not only the history of the area but how Sydneysiders live. The morning tea was diverse and tasty, our welcome on board bubbles was a lovely treat as well.

Review for Harbour Story Premium - Morning

9 months ago
5/5

I thought the experience was excellent ....to be able to view the Sydney Harbour
from the water, hear the stories of specific coves and have coffee or drinks was
most memorable...it was also up close and personal to the Icon Sydney Harbour Bridge and Opera House. Quite magnificent!

Review for Harbour Story - Afternoon

9 months ago
5/5

We had a great tour of the Sydney Harbor. The weather was fantastic and the guide was very knowledgeable about the area. This tour is a great way to experience Sydney from the water.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Fantastic cruise route and great commentary along the way!

Review for Harbour Story - Afternoon

9 months ago
5/5

The narrative information was interesting and the crew was courteous.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Excellent commentary, great vessel... would highly recommend
Product: Great Value for money. Would do again

Review for Harbour Story - Afternoon

9 months ago
5/5

We really enjoyed our sightseeing cruise. The two hour trip around the harbor was beautiful. Our guide was very informative and our guide did a great job!

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Service: Perfect view and guide is very thorough. Not crowded
Product: Harbour story Premium but paid story normal price. If have to pay Premium price, might be too high

Review for Harbour Story Premium - Morning

10 months ago
5/5

We really enjoyed our Sydney Harbour Story Premium Afternoon Cruise. It was nice to purchase the Premium Cruise for the same price as the regular cruise. It's always fun to have a little sparkling drink. :-)

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Excellent cruise, entertaining and informative commentary. Would recommend.
Product: Excellent cruise. Would recommend.

Review for Harbour Story Premium - Morning

10 months ago
4/5

The cruise was absolutely beautiful and very informative. The host was very good. The only issue we had was we bought the premium package and when we got the cakes and cheese and crackers they were frozen and very unpleasant to eat. For paying for premium package you would think the food would be not frozen. But all in all the cruise was very pleasant.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Nice way to see Perth while relaxing. Good commentary.
A Captain Cook Cruise on Swan River is A must for all visitors to Perth !!
Product: Unbelievable cruise - enjoyed It

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.
Product: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

The cruise was very good value for money - we had the premium package which included a glass of pro secco and afternoon tea. The commentary was informative and the vessel was comfortable and well equipped. A good way of seeing the harbour area and gaining some knowledge of the history and sights.

Review for Harbour Story Premium - Afternoon

10 months ago
4/5

They made us feel welcomed.

Review for Harbour Story Premium - Morning

10 months ago
4/5

Service: Clean vessel. Well equipped. Pleasant tour of the harbour

The premium tea in a box wasn’t very nice. The cakes were stodgy.
Product: Pleasant cruise. The afternoon tea wasn’t very nice tho. Three stodgy cakes and a bit of processed cheese

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: I took two visiting friends from overseas and my first time to avail of Captain Cruises services and very satisfied with the services. The staff are very friendly, approachable and professional.
Product: Value for money and wonderful experience

Review for Harbour Story Premium - Morning

10 months ago
4/5

プレミアムクルーズでサービスされたスパークリングはグッド。スイーツは4個セットで、とても美味しかった。

Review for Harbour Story Premium - Morning

10 months ago
5/5

Great narration by the tour guide and excellent overview of the history of the harbor and the city of Sydney.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

I had a special time!!

Review for Harbour Story - Afternoon

10 months ago
4/5

Service: The commentary provided interesting knowledge and history. We covered a fair area of the harbour.
The delux afternoon tea was only provided on request. Maybe more information on boarding would have been helpful.
Thoroughly enjoyed the cruise.
Product: Was especially happy with the discounted price. More information required on boarding as to where and what was included.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Excellent cruise for all ages; lovely stroll around the harbour with informative information & lots of treats. Highly recommended !
Product: Excellent ! Lovely stroll around the harbour, and very informative. Great value for money. Recommended for all ages. Love the extra treats !

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Very much enjoyed our trip around the harbour; Paul was good and informative.

Review for Harbour Story Premium - Morning

11 months ago
4/5

Service: All staff were friendly and the personal commentary by Paul was very interesting and informative without being boring He was a gentleman and the whole experience was just a delight
Thank you so much as this was the highlight of our short Sydney holiday
Wonderful to see so much of the beautiful harbour on a gentle afternoon cruise
Product: Excellent activity for anyone including the elderly and children

Review for Harbour Story - Afternoon

11 months ago
5/5

Definitely would recommend
Very nice ship and crew

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

The lady that presented the narrative was very knowledgeable and a good public speaker.

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: Excellent! Everything was organized to perfection, from start to finish and everything in between. The crew were very friendly and attentive, dining room staff were excellent and the chef catered to our difficult food intolerances. Shore excursions were memorable, and on-ship activities were entertaining. Thoroughly enjoyed cruising with Carnival.
Product: Great to see something of the Isle of Pines rather than just enjoying the beaches. Some commentary would have made it perfect

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: We really enjoyed our recent cruise with Captain Cook Cruises. The staff were very friendly and the commentator gave out excellent information as we cruised around the harbour. Perfect way to spend a afternoon.
Product: Friendly, professional operation.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Loved the commentary and info about Sydney Harbour, learned quite a lot. Friendly staff.
Product: Had a lovely afternoon, harbour was beautiful

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: とても楽しい2時間でした。ウェルカムドリンクのスパークリングワインをスタートに、陸上からだけでは見られないシドニーのいろいろな表情を垣間見る事ができ、次回行ってみたい場所がたくさんできました。
船上では女性のガイドさんがマイクで説明してくれました。(見える物の説明だけでなく
歴史背景などいろいろ話してくれて、自分の英語力が不十分なのが残念)
また、当日は少し肌寒い日でしたが、展望デッキのテーブル席には途中から透明カーテンの風防が広げられ快適に過ごせました。もちろん直接風景を見たければ数歩進んで透明カーテンの向こう側に行くだけです。
サーキュラーキーに戻ってくると、今度はハーバーブリッジの下をくぐって鉄骨構造を眺めたり、海から高層ビル街を眺めたり最後まで飽きることなく楽しめました。
Product: 金額以上の価値のある盛りだくさんの良いツアーだと感じたため。

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして誠にありがとうございます。 お客さまの旅がより良いものになりましたこと、大変嬉しく思います。お客様にシドニー湾の素晴らしい景色と非日常的な船上でのくつろぎのひと時を十分に楽しんでいただけるように、航路の工夫やガイドはもちろん様々な工夫をしております。もし機会がございましたら私どものランチやディナークルーズにもご乗船なさってみてください。シドニーでの特別な時間をお過ごしいただけることを保証いたします。素敵なレビューとお褒めのお言葉本当にありがとうございました。

Review for Harbour Story Premium - Morning

11 months ago
2/5

Service: The cruise was good, apart from the guide was a bit hard to hear, he wasn't speaking clearly and some of his opinions were personal to him, not about the harbour in general, also the morning tea was disappointing, to be given 4 little boxes each with 3 cakes and some crackers & cheese, when it looks on your website like it would be sandwiches & cake displayed on a two tier cake stand.
Product: Not as advertised, ok but nothing special

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. This is reflected on our website. We also operate a High Tea Cruise which includes the items you have mentioned.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

11 months ago
4/5

Service: I enjoyed all the options they provided for excursions. The only thing I didn’t like was the food.
Product: All was great except the food. Loved the scuba diver who took pictures.

Review for Harbour Story Premium - Morning

11 months ago
5/5

Amazing tour with amazing views! Our relatives from Italy absolutely loved it as did we.

Review for Harbour Story - Afternoon

11 months ago
5/5

Everything in this cruise was great: the views, the food and the crew. The only thing I would change is the sound of the guide's microphone. It was too quiet and sometimes impossible to listen properly.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: The tour and the commentary were great, the weather was not great at first but it cleared up. The mediocre weather contributed to most of the boat being empty and that was also good. It was a good trip, not too long, not too short.
Product: I thought it was well worth it.

Review for Harbour Story - Afternoon

12 months ago
5/5

Service: My daughter Kristie and I really enjoyed the “Harbour Story “ Cruise !!
It was a picture perfect day as we cruised past Opera House,Harbour Bridge, Garden Island and Luna Park .
Commentary was excellent as we were told of different events and stories !!
A great day on our beautiful harbour!
Product: Service excellent! We had premium cruise with wine , savoury and sweet snacks and coffee which we enjoyed.
Staff friendly and helpful !!

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended
Product: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended

Review for Harbour Story Premium - Afternoon

12 months ago
2/5

Bought a premium cruise with snacks and drinks. Boat was broken. Got sent on a smaller boat with no food or drinks. Premium passengers were the last ones on since it wasn't our boat. There were few outside seats and I ended up standing. Was told it was the same price. The cruise was nice - but it wasn't what I paid for.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Harbour Story Premium experience. We apologise that you felt that this cruise wasn’t to your standards. Unfortunately, mechanical errors outside of our control may happen, however we always aim to have a suitable replacement to ensure customers can enjoy their cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the difference between the cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

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