Value for money

Service: Absolutely loved the engaging storytelling! We enjoyed it so much, that we will definitely be bringing the kids next time!
Product: With whats included definitely worth the price!

Service: Left on time and the information presented was interesting
Product: the price was right and it was relaxing

Service: The Sydney Harbour story cruise was great, full of information past and present, presented well and appropriate for all ages. The staff were lovely, kind and considerate.


I would be happy to take the cruise again and hopefully bring friends and relatives next time.
Product: The trip had a special price for Seniors to celebrate the 2019 Seniors Festival. The reduced price was very good value for money.

Service: The commentary was first class and very informative. Learnt a lot about the history of our harbour
Product: I would do the trip again

The personnel experience was excellent from the person selling the tickets in the booth to the staff on the boat. The stories and feedback given during the cruise was informative and interesting.
I would recommend the experience.

Service: Excellent staff. Great service on board and a very interesting commentary which focused on the history of the harbour. Previous cruises have concentrated on tourist sites most of which are self evident. EG: We don't need to be told "that is the Opera House".
Product: Good value; comfortable vessel

Service: Terrible food all frozen in boxes NOT WORTH the money . The Boat ride was good but way way over priced for what you get not what it advertised at all
Product: The afternoon tea food was frozen and we couldn't eat it and it wasn't what is advertised at all

The lady who did the commentary was fabulous. We really enjoyed ourselves. Can highly recommend!

Service: The cruise and staff very nice, lunch light on!!
Product: Enjoyed the morning, interesting commentary, enjoyed the champagne, lunch not great

Very interesting & informative, friendly crew.

Service: Very friendly and good value
Product: lots of information I did not know which added to the cruise experience

Service: Absolutely wonderful - very courteous and helpful. The morning tea served was sensational. A most enjoyable morning spent with Captain Cook Cruises.
Product: Wonderful. Most enjoyable - would love to do it again sometime soonl

Our cruise was really enjoyable, the service from staff was friendly and very efficient. Particularly good was the commentary which was informative and funny at times adding hugely to the cruise. (was it Judy?)

Service: It was a lovely day and my group enjoyed the cruise on the bay very much but all eight of us were dismayed about the quality of the food on offer.
We were expecting freshly baked scones, sandwiches or some other quality snack instead we were offer awful and unhealthy food inside a carton box!!.
We were ashamed on behalf of the tourists on the boat and starved instead of eating the rubbish.
Product: Not very easy to find what we were looking for

Service: The commentary was excellent
Product: Purchased tickets for overseas guests online for $45 per person and when we arrived at the wharf the cost was $22.50 what a rip off - not impressed

Very nice and interesting trip with a knowledgeable and friendly guide.
I would recommend the tour (I chose the premium variation) to anyone.
I think it’s a must do, to get a better understanding about history and the impressive dimensions of the harbor.

Service: From beginning to end, it was a most enjoyable experience for two Senior Citizens, both religious Sisters. Enthusiasm was high as we awaited the opening of the gate to board the vessel. The staff were friendly and welcoming, anticipating our needs. The commentary was clearly spoken, and gave great insights of our harbour with past and present history of places and of people.
The afternoon tea was delightfully presented in the shape of a gift which contained delicious treats from savoury to sweet. The staff here were also so helpful in carrying our teas and coffees to our table to prevent one or the other of us falling. It really was a most enjoyable experience. Thank you for the organizing of this event.
Product: The voyage was good value for money.

The cruise and service was excellent, but the lady work and Darling Harbour shop is terrible, we went to the wrong Harbour, so we are in hurry to run back to circular quay, we just ask for if she can provide a fastest way for us, she just keep giving us attitude and dunno for everything, not helpful and with a bad attitude

Service: Very friendly!
Enjoyable!
Product: Relaxing!it is wonderful time!

Service: Fabulous narrator
Product: Fabulous narrator well informed

Service: Great commentary. Thanks Elizabeth. A great start to a Monday. Sparkling wine ,coffee and nibbles. All served with a smile. Vessel on time and a wonderful tour of Sydney's iconic harbour. Only thing that could have been improved was the windows should have been cleaned, but that could have been a result of the weather.
Product: Good value. Commentary, wine, food and the best harbour in the world, what more could you want

Excellent we had a great day and the afternoon tea package was great.

Service: Nice cruise, pity I’m deaf, I couldn’t hear a commentary if there was one, as I would have liked to hear stuff....I didn’t take the advantage of the free tea coffee and biscuits because I didn’t want to lose my seat on the top deck as I have limited mobility and can’t stand for long periods so it was lucky I got a seat, so couldn’t leave the seat...as I travelled alone as I’ve come from Scotland and didn’t know anyone in Sydney to come with me on the boat but I enjoyed the views....
Product: Easy to do online.....than telephone because I’m deaf so it was straightforward.

Service: Nice morning informative
Product: We had to ask for our morning tea on our premium package wasn't told beforehand we had to collect it even when I ask bar staff what was happening and it was everyone on
our level it was 11 30 before we found out

Service: Great service
Product: Excellent value would highly recommend

Service: My guests fron the uk were amazed with our beautiful harbour and to show them with this cruise was amazing we all wil have this cruise and day as a wonderful memory the commentary was excellent
Product: Amazing and relaxful ,perfect scenery

Lovely couple of hours cruising around Sydney Harbour
Not sure the premium supplement was worth it for 1 glass of fizz and some little cakes.
The tour guide was very informative
Would recommend

Nice cruise with interesting commentary

Everything was great. Service on board, commentary, itinerary....

Service: Really easy to book. Great value for money.
Fantastic experience from the moment we boarded until we stepped back off the boat.
The running commentary throughout the cruise was informative and funny.
Staff are friendly & helpful.
Will definitely return for another cruise - Thank you
Product: Great value for money.
Easy to navigate around the website & purchase tickets.

Service: Excellent.The narration was very good.The snack was a bit too sweet/sugary.
The service with coffee and welcome champagne was friendly and fun.
Product: Beautiful cruise, several views of the Opera House.
Narrator was very good, pointed out many interesting land marks.
The drinks and food was good.

Excellent guide!

Service: 船隻乾淨舒適，工作人員服務優良。
Product: 導覽精彩，餐點精緻，航行路線充實，一切都非常地棒。

Service: The commentary and Sydney history were delivered in a wonderfully relaxed, humorous and informative style.
Product: The cruise vessel was clean, comfortable with a dedicated crew complement. It mad an ordinary day into one to remember.

Our guide was articulate and knowledgeable. She was open to any questions. The tour was thorough. The ship was clean and stable. The cakes were tasty and the drinks plentiful. Great value.

Service: It was a beautiful day for cruising, Bob the tour guide was excellent with the information about the area and the stories as well. Staff were very helpful also, a very relaxing time. Would definitely recommend it
Product: Excellent way to see auckland harbour on a beautiful sunny day with a champagne reception

Service: The ship was nice and well appointed. The commentary was excellent.
Product: We learned a lot about Sydney, its history and its suburbs.

Cruise route and information great. Coffee and snacks could be better

A great, informative tour. The detailed live narrative unfortunately could not be heard at the back of the open deck. And I think 90 minutes is plenty for the tour. Two hours seemed a bit long.

Service: Staff are very accommodating and friendly.
Product: Very informative and entertaining

Service: 없습니다
Product: 시드니에 오신다면 꼭 신청하고 참가하세요 굿입니다 쾌적하고 친절하고 멋진 여행이었습니다

Service: Very easy to book on their website and staff/crew were great. Great and informative commentary
Product: Great value and excellent commentary

Service: Great service and good communication.
Product: It was great! The commentary was good and tea and coffee service was good too. A few more options in biscuits or savory snacks would've been better.

Great service.

Service: I booked online. The chat feature was helpful with questions.
Product: This was a very enjoyable cruise. Not overcrowded and the cruise guide was very knowledgeable, friendly and helpful.
We covered a great amount of the harbour including middle harbour which was beautiful.
Highly recommended for anyone wanting to see Sydney Harbour in all its glory.

Service: This is such a great boat ride for anybody who is visiting Sydney for the first time or just hasn't been out on the harbor. Its priced very affordably and provides 2 hours of beautiful views, interesting history, a roof top or an indoor seating area and alcoholic drinks while you cruise.
I'm convinced the only people who didn't like it couldn't get past the initial scramble of getting on the boat. On a warm day no one wants to feel like they are stuck in bad seats but the boat is HUGE. We were nearly 100+ people back in line and got seats no problem. But when everyone is lined up and hot it can feel a bit like a black friday getting into the store vibe.

Would definitely recommend for a great and well priced experience.
Product: Its all online but the site is great on an I-phone

Service: We enjoyed the little extra attention of being allowed to board first..Glass of wine waiting for us. Staff were excellent.
Product: Easy to book what you want on line.

I like the entertainment, the story teller is a great person

I had booked for a Harbor story premium cruise. The ticket counter asked me to join the line at gate A1, which I did. However, the cruise left without me. On enquiry, the staff said that it wasn't their mistake. There was no coordination between the ticket counter and the staff that board the customers. No display or information indicating the gate for the cruises. I have very poor experience and was not very happy.

Nice commentary and safe operation. Good service.

Boarding was disorganised. Passengers who have purchased premium tickets should be directed to the upper deck. We had to go upstairs to get our champagne. Fortunately I was served by Julie who kindly brought the champagne down to us on tray. As we were on the lower deck we did not have the choice of cappuccino, lattes, etc. Also, I’m sure the info on the website referred to a plated afternoon tea - not in a box. The sound quality of the cruise commentary was very poor on the lower deck.

An excellent trip.

Service: A comprehensive tour of the harbour covering the major attractions.
However our 'guide' on that cruise could use a little more respect for the paying passengers. Although she announced she would appreciate people sitting close to her not speaking whilst she was commentating, she positioned herself on a seat, from which she did not move for the entire cruise, very close to my overseas guests who had already taken their seats prior to the 'guide'. My guests did not have a good grasp of English and needed translation but the guide, quite rudely, asked them to be quiet. I would have thought she would realise her commentary was being translated and would reposition herself further away. Instead, she caused some embarrassment to my guests ( 9 in total ) and lowered what should have been a wonderful experience for my first time visitors to Sydney.
Product: Refer previous comments - the 'guide' let us down with her disrespect.

Service: Your Cruise on the Harbour has been consistently good for years. I either recommend it to people or take them on it. I've done several over the years.
The last time we went under the Spit Bridge, however I think maybe the new vessel is too high to do under the Bridge, shame, but still good that you include Balmoral.
Product: All straight forward and easy to book online.

Service: The onboard narration was excellent.
Product: The onboard narration was excellent!

Loved the tour and the very intelligent (and funny) tour guide! One of the highlights of my trip to Australia.

Service: ...
Product: It was really good.......

Service: Either if you are in Sidney for a day, or for a longer time, this cruise is really ideal to explore the city and its landmarks from a special point of view and to get a peek of the ocean! The commentary includes interesting historical info and charming anecdotes. We loved it!
Product: Easy to complete. Great special offers with online purchase!

The service was very friendly and the commentary interesting and entertaining. We had the deluxe package and I although the coffee was good, the snacks were not very nice, which was a bit of a let down considering how good everything else was

Service: Fantastic cruise, Great service. Thank you so much!
Product: Purchased it on-line. Easy to use.

As we often do, we took our overseas visitors on the "coffee cruise". Everything was great - as usual - with one exception. The lack of outdoor seating. The vessel we sailed on had very limited outdoor seating which rather forced us inside. On a fine Sydney day, this was disappointiung.

Service: The quality of the selection of high tea was quite poor honestly. Otherwise the tour was fine.
Product: I got good discount using Entertainment Book.

Well informed on cruise.
Got premium .
Snacks werent much should be a little more.

Fantastic experience.... Nice commentary along the way.

Service: The commentary was informative food on premium was average can be improved wine was good very enjoyable
Product: Very informative and scenic what let it down was the food package can be improved wine was good

Service: Great entertaining and informative trip around the harbours in Sydney

Defo take the premier option if you can
Treat yourself 😎
Product: A nice treat going premium

Beautiful boat and very comfortable. Great host guide, made the cruise interesting and fun. Exactly the right amount of time allocated.

Very friendly tour guide, very engaging.
She had a lot of knowledge. Very informative cruise. Amazing views. My family from overseas fell in love with Sydney.

Service was excellent and informative

Service: The Captain was a fabulous tour guide, his constant enthusiasm and energy were infectious and he never ceased to entertain. This mini cruise was worth every cent.
Product: The Captain was a wonderful tour guide, very entertaining and informative with plenty of cheeky humour. We had the best time and it was worth every cent!

Very interesting Premium Harbour Cruise lasting 2 hours. Excellent commentary from a knowledgeable lady.
Only criticism was quality of afternoon tea supply, 3 cakes and small cheese & biscuits for 2 people?

Good commentary, pleasant staff. Stayed out the advertised time... not sure why but I was expecting sandwiches or something savory but only a tiny box with a triangle of laughing cow cheese and 3 small crackers but cute little boxes with miniature cakes in them... would recommend the premium tour agsin

Great cruise on an amazing harbour!

Service: Excellent Service and Cruise.
Product: Wonderful experience with the cruise.

Our overseas guests loved the commentary and the comfort of the boat as well as the beautiful scenery of Sydney Harbour. Some sunscreen might have been helpful to have on board.

Service: Excellence ,
We miss the trip we booked, due to traffic we arrived at wharf No,6 ,20 minutes late .The girls at Captain Cook service desk was very nice she understand and offer us the afternoon cruise for free .
On board, we so impressed with the knowledge the MC given to passenger in regarding the history of Sydney harbor , also the snack and drinks served onboard .The boarding facility provide by the the gangway person was quick , efficient and safely for passenger .
Forget to mention the vessel is world class, very clean wash room ,seating on board is very comfort and flexible .
I will certainly introduce Captain Cook cruise with my friend and overseaa visitor
Well done , many thanks
Product: Excellent price for the service provide

Service: Online was easy to navigate and easy to use. Then the staff at the cruise depot were very friendly giving us lots of details about the cruise
Product: Excellent service and fantastic staff with pleasant manners and excellent knowledge

As usual, the harbour was magnificent but the boat was untidy and looked like it had been used for a large party the night before with little attempt to clean up and re-position the furniture. The windows were dirty and just to top it off the commentary was benign and demeaning....at a few points I thought I was back in kindergarten being spoken to by the teacher. Would recommend any tourist to use one of the competitive companies for s Sydney harbour cruise.

Fantastic afternoon on the harbour. It could not have been better! What a great platform to view the most beautiful harbour in the world. Great experience!

Hi Captain Cook cruises.

Myself and my Father and Step Mother ( who is in a wheel chair) came on your Harbour Story cruise as per the booking email below.

This is the first time I have ever complained about anything but I feel the need to say something this time as the experience was extremely disappointing.

My Step Mother needed to use the bathroom prior to getting on the boat. She wanted to use the Accessible toilet located near Wharf 6. When she got there it was locked so she asked the people at the ticket office for access. They said she would need to go and get the key from an office at Wharf 5 ( I think it was) When she got there it was extremely busy with people waiting for service. She finally got the key and came back to the toilet. If the boat had not been late she would have missed it. I was not there to assist her as she wanted me to wait for the boat and try to delay it so she was on her own and extremely flustered.

This was very upsetting for her .

On the boat it was again very disappointing. I have been on several harbour cruises and enjoyed them. This one was not enjoyable.

The commentator at first seemed very informative but once we passed garden island there was very little information. There were long gaps where she disappeared and at one point even asked us to guess what we were seeing.
I understand that there are different styles of commentating but as I have heard a few I am aware that there is usually far more information given and this is a large part of why I take visitors to Sydney on one of your cruises.

With regard to the cake boxes we were given – The cakes and the cheese that went with the crackers were frozen solid. ( this is not a big deal in the scheme of things but worth mentioning)

The coffee was good!

Please note - The above email was sent to Captain Cooke Cruises and their response was to send me a link to their online review. Hmm

Service: The arrangement with Captain Cook proceeded as planned.
Product: We have no idea what to expect but we are happy with our purchase.

Great harbour cruise with very informative commentary. Loved it.

The tour was informational and covered and big portion of Sydney Harbour including history, fun facts, and stories. The weather was good on the day of tour, therefore most of the participants gathered on the deck for photos, would be even better if the speaker on the deck is louder so we could have heard the guide over the strong wind. Love the way that the captain purposely stopped the vessel when there was a good view of the opera house.

Service: Loved the cruise! From being me t at the gate by guide/narrator Paul to the end, it was an enjoyable experience. Highly recommend doing this first when in Sydney to get a feel of where you may want to further explore!
Product: A-One! Easy online purchase and a discount to boot!

Service: Very nice way to see Sydney. The tour has commentary also there is a live person on board to answer your questions. Good experience.
Product: Made the purchase on time. Easy

The commentator on our Harbour story cruise was very informative and the cookies were delicious.

Service: Our group of 5 adults thoroughly enjoyed the Harbour Story PM Cruise that we took on November 2, 2018. We enjoyed the commentary given by the cruise director and felt like it was informative as well as entertaining. Would recommend this cruise to others.
Product: Easy to purcahse tickets on-line and pick up at the dock. Boarding the ship was well organized. Plenty of seating aboard with views for all.

Service: We’re expecting a couple of a dish with cakes and a variety to of fruits on a table for morning tea... but all in a small boxes. ... bit disappointed ...
Product: A tour guide was wonderful. However we shouldn’t except a variety of cakes or fruit for morning tea. Crackers and cheese are okay, but Mini cupcakes are all in a box and bit dry.

Service: The service is good but i think it's a bit expensive.
Product: I was given discount for group booking but no senior rate. It's a bit expensive for pensioners.

One FANTASTIC experience from beginning to end - our UK visitors were most impressed. Enjoyed the commentary - most informative.

This two hour cruise is satisfying and pleasant. The boat is spacious with all of the shelter and open space anyone could need, and the narration adds a lot to the trip. The route is interesting. The price is appropriate, and the complementary snacks and coffee, along with other drinks apparently for purchase, are plenty to keep one alive and happy for two hours.

I would suggest only two small things that would have improved my experience:

1) provide clear signage near the bar clarifying what is available for free and/or for a fee at the bar. A menu. It's clarified on the website, but not on board. One can just ask, of course.

2) wash the boat's exterior windows more often.

Fantastic 2hours touring around beautiful Sydney harbour. We took our son and his girlfriend who both live in the and the UK on the VIP morning tour. A lovely commentary that offered a great insight into not only the history of the area but how Sydneysiders live. The morning tea was diverse and tasty, our welcome on board bubbles was a lovely treat as well.

I thought the experience was excellent ....to be able to view the Sydney Harbour
from the water, hear the stories of specific coves and have coffee or drinks was
most memorable...it was also up close and personal to the Icon Sydney Harbour Bridge and Opera House. Quite magnificent!

We had a great tour of the Sydney Harbor. The weather was fantastic and the guide was very knowledgeable about the area. This tour is a great way to experience Sydney from the water.

Fantastic cruise route and great commentary along the way!

The narrative information was interesting and the crew was courteous.

Service: Excellent commentary, great vessel... would highly recommend
Product: Great Value for money. Would do again

We really enjoyed our sightseeing cruise. The two hour trip around the harbor was beautiful. Our guide was very informative and our guide did a great job!

Service: Perfect view and guide is very thorough. Not crowded
Product: Harbour story Premium but paid story normal price. If have to pay Premium price, might be too high

We really enjoyed our Sydney Harbour Story Premium Afternoon Cruise. It was nice to purchase the Premium Cruise for the same price as the regular cruise. It's always fun to have a little sparkling drink. :-)

Service: Excellent cruise, entertaining and informative commentary. Would recommend.
Product: Excellent cruise. Would recommend.

The cruise was absolutely beautiful and very informative. The host was very good. The only issue we had was we bought the premium package and when we got the cakes and cheese and crackers they were frozen and very unpleasant to eat. For paying for premium package you would think the food would be not frozen. But all in all the cruise was very pleasant.

Service: Nice way to see Perth while relaxing. Good commentary.
A Captain Cook Cruise on Swan River is A must for all visitors to Perth !!
Product: Unbelievable cruise - enjoyed It

Service: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.
Product: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.

The cruise was very good value for money - we had the premium package which included a glass of pro secco and afternoon tea. The commentary was informative and the vessel was comfortable and well equipped. A good way of seeing the harbour area and gaining some knowledge of the history and sights.

They made us feel welcomed.

Service: Clean vessel. Well equipped. Pleasant tour of the harbour

The premium tea in a box wasn’t very nice. The cakes were stodgy.
Product: Pleasant cruise. The afternoon tea wasn’t very nice tho. Three stodgy cakes and a bit of processed cheese

Service: I took two visiting friends from overseas and my first time to avail of Captain Cruises services and very satisfied with the services. The staff are very friendly, approachable and professional.
Product: Value for money and wonderful experience

プレミアムクルーズでサービスされたスパークリングはグッド。スイーツは4個セットで、とても美味しかった。

Great narration by the tour guide and excellent overview of the history of the harbor and the city of Sydney.

I had a special time!!

Service: The commentary provided interesting knowledge and history. We covered a fair area of the harbour.
The delux afternoon tea was only provided on request. Maybe more information on boarding would have been helpful.
Thoroughly enjoyed the cruise.
Product: Was especially happy with the discounted price. More information required on boarding as to where and what was included.

Service: Excellent cruise for all ages; lovely stroll around the harbour with informative information & lots of treats. Highly recommended !
Product: Excellent ! Lovely stroll around the harbour, and very informative. Great value for money. Recommended for all ages. Love the extra treats !

Very much enjoyed our trip around the harbour; Paul was good and informative.

Service: All staff were friendly and the personal commentary by Paul was very interesting and informative without being boring He was a gentleman and the whole experience was just a delight
Thank you so much as this was the highlight of our short Sydney holiday
Wonderful to see so much of the beautiful harbour on a gentle afternoon cruise
Product: Excellent activity for anyone including the elderly and children

Definitely would recommend
Very nice ship and crew

The lady that presented the narrative was very knowledgeable and a good public speaker.

Service: Excellent! Everything was organized to perfection, from start to finish and everything in between. The crew were very friendly and attentive, dining room staff were excellent and the chef catered to our difficult food intolerances. Shore excursions were memorable, and on-ship activities were entertaining. Thoroughly enjoyed cruising with Carnival.
Product: Great to see something of the Isle of Pines rather than just enjoying the beaches. Some commentary would have made it perfect

Service: We really enjoyed our recent cruise with Captain Cook Cruises. The staff were very friendly and the commentator gave out excellent information as we cruised around the harbour. Perfect way to spend a afternoon.
Product: Friendly, professional operation.

Service: Loved the commentary and info about Sydney Harbour, learned quite a lot. Friendly staff.
Product: Had a lovely afternoon, harbour was beautiful

Service: とても楽しい2時間でした。ウェルカムドリンクのスパークリングワインをスタートに、陸上からだけでは見られないシドニーのいろいろな表情を垣間見る事ができ、次回行ってみたい場所がたくさんできました。
船上では女性のガイドさんがマイクで説明してくれました。（見える物の説明だけでなく
歴史背景などいろいろ話してくれて、自分の英語力が不十分なのが残念）
また、当日は少し肌寒い日でしたが、展望デッキのテーブル席には途中から透明カーテンの風防が広げられ快適に過ごせました。もちろん直接風景を見たければ数歩進んで透明カーテンの向こう側に行くだけです。
サーキュラーキーに戻ってくると、今度はハーバーブリッジの下をくぐって鉄骨構造を眺めたり、海から高層ビル街を眺めたり最後まで飽きることなく楽しめました。
Product: 金額以上の価値のある盛りだくさんの良いツアーだと感じたため。

Service: The cruise was good, apart from the guide was a bit hard to hear, he wasn't speaking clearly and some of his opinions were personal to him, not about the harbour in general, also the morning tea was disappointing, to be given 4 little boxes each with 3 cakes and some crackers & cheese, when it looks on your website like it would be sandwiches & cake displayed on a two tier cake stand.
Product: Not as advertised, ok but nothing special

Service: I enjoyed all the options they provided for excursions. The only thing I didn’t like was the food.
Product: All was great except the food. Loved the scuba diver who took pictures.

Amazing tour with amazing views! Our relatives from Italy absolutely loved it as did we.

Everything in this cruise was great: the views, the food and the crew. The only thing I would change is the sound of the guide's microphone. It was too quiet and sometimes impossible to listen properly.

Service: The tour and the commentary were great, the weather was not great at first but it cleared up. The mediocre weather contributed to most of the boat being empty and that was also good. It was a good trip, not too long, not too short.
Product: I thought it was well worth it.

Service: My daughter Kristie and I really enjoyed the “Harbour Story “ Cruise !!
It was a picture perfect day as we cruised past Opera House,Harbour Bridge, Garden Island and Luna Park .
Commentary was excellent as we were told of different events and stories !!
A great day on our beautiful harbour!
Product: Service excellent! We had premium cruise with wine , savoury and sweet snacks and coffee which we enjoyed.
Staff friendly and helpful !!

Service: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended
Product: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended

Bought a premium cruise with snacks and drinks. Boat was broken. Got sent on a smaller boat with no food or drinks. Premium passengers were the last ones on since it wasn't our boat. There were few outside seats and I ended up standing. Was told it was the same price. The cruise was nice - but it wasn't what I paid for.

Service: I couldn't say anything bad. I thought the value for money was very high. The tea cakes were lovely, the champers & coffee was just fine, the tour was of the advertised length, the boat seemed to be piloted very well and safely, and the tour guide on the loudspeaker knew heaps and heaps about Sydney. Also, I don't think I saw one child, which was pure bonus.
Product: Rewrite your questionnaire so it doesn't require this much freaking effort. You have ****** me off now.

Service: The premium harbour story scenic cruise was excellent! Warm reception and very high quality refreshments were providered
Product: High quality refreshments and very interesting commentary of the journey

Service: Really enjoyed the cruise, commentary and on-board service, facilities and experience. A great way to see Sydney!
Product: Good coffee and cake box provided

Service: Have had many previous cruises on Captain Cook and have thoroughly enjoy ourselves
The ship crew provide an excellent service .Paul who conducted the Historical commentary was very informative. Looking forward to another Cruise in the near future
Product: Purcgased ticket on line,no problems

Unfortunately I woke up that morning with a migraine and was quite ill... I tried to make it onto the boat but stepped into the platform and immediately started to feel sick... I walked up to the booking office to ask for a refund and explained how I was feeling and asked for a possible refund... they offered the next day but I had flown in from Brisbane so this was not an option... to which I was told sorry they could do nothing for me... I was not happy that I could not get a refund

Loved the pacing of the cruise with the live commentary on the various landmarks around the harbor woven with Australian history. Most importantly loved the drinks and dessert that came with the premium tickets!!!!

Overall the cruise is relaxing and informative. However, the temperature is too high inside. Four of us all felt uncomfortable.

It's a good choice having 2 hours cruise around sydney. however, the difference between premium and standard harbour story is not really worth it since it just give me a box of cookies and a cheese than the standard one

Service: Commentary was excellent
Product: Great time with my overseas visitors

Service: Good service, clear commentary, lovely ady
Product: Top cruise, best intro to Sydney for visitors

Buona esperienza, guida (solo in inglese) simpatica, competente ed esauriente nelle descrizioni dei luoghi e nelle informazioni. Navigazione tranquilla ma completa, un bel tour completo della baia.
Da fare.

We enjoyed our recent 2 hour afternoon cruise. Our commentator was very informative with his narration. This is my second time on Captain Cook Cruises and will we doing another one with friends in a few weeks.

The staff were friendly and welcoming the lady on the mic who was giving the history and the information about the harbor did a great job she was fun and informative. You could sip wine on the inner deck and take in the full feeling of the sights on the outer top deck. Afternoon tea was served it was a wonderful way to spend the afternoon.

Service: The snack not
Good enough .
Product: With more variety of food is better

Service: Harbour cruise was good, quite informative. Nice boat. Perhaps a glass of wine/beer/cheese platter could be included with the price though.. I wouldnt pay $45 again for it. But it was a nice way to see the harbour.
Product: For the price I think a glass of wine/beer/light snack could be included.

We took the two hour captain cook cruise hosted by, my apologies, as I cannot recall her name, english/lived Australia most of her life, ex teacher who was welcoming, knowledgeable, fun with a good sense of humour and frankly a great asset to your business!

Service: The crew on board and in the ticket office were very happy and friendly. The lady speaking on the tour was very informative and engaging
Product: The afternoon tea was yum!!

The whole experience was fantastic. The commentary was excellent and really interesting.
The staff in all sections were extremely helpful and fun and the Cruise route made for wonderdul photo opportunities. All in all will be a great highlight of our Sydney visit.

Service: Very good, well worth the money.
First cruise I have been on that goes into middle harbour as well.
Product: Great value, easy to organise on line

Service: The service is always of the highest standard - crew on board friendly and helpful and the food and drink service is excellent.
Product: Great value! All the Captain Cook Cruise products are fantastic!

Our tour guide was topnotch! Very knowledgeable on history of Sydney as well as lots of interesting information about the areas around the harbour. Really enjoyed the two hours.

It was excellent. The only problem I had was with the ticket office, I paid for premium and the person gave me the normal tickets.

We took the PM story of the harbour tour. The issuing of boarding pass is quick and the narrator was great! History of the harbour, interesting facts and other bits and pieces made the trip wonderful for the family. The bridge and the opera house looks great in the setting sun when we return.

Service: Room, comfy boat with awesome tour commentary.
Product: Roomy, comfy boat with great views through large windows. Fantastic commentary by enthusiastic and friendly staff.

The premium 2hr cruise around Sydney harbour was fantastic.
Our host, Elizabeth, was brilliant - fantastic commentary.
Highly recommend.

My brother who came from overseas enjoyed the cruise very much.
He also mentioned the coffee was good.

We have lived in the Sydney region all our life and thought that we knew it all. The history tour provided a plethora of interesting information previously unknown to us.

Service: Well organised although we didn’t have many other passengers other than our group of 12. Very good commentary on a perfect day in Sydney.
My only criticism would be the variety in the boxed morning tea.
Product: My previous answer covers this

Service: Very attentive staff, very informative and a thoroughly enjoyable cruise. Will definitely recommend it to friends and family.
Product: Very informative and entertaining.

Service: Appreciated ease of ordering tickets online. Clear directions made it easy to locate where the tour would begin. Excellent price for two-hour tour on a comfortable boat with tea and snacks. Tour guide's narration was very informative. All employees encountered were pleasant and helpful.
Product: I thought it was a good price for all that was included: two-hour tour, narrated by guide, comfortable boat, tea/coffee and snacks.

Service: Fabulous 2 hour sightseeing trip around the harbour. Good personalised commentary. Loads of sights seen. Plenty of photo opportunities. Clean boat. Plenty of tea, coffee and biscuits available. Really enjoyable afternoon.
Product: Fabulous 2 hour sightseeing trip around the harbour. Good personalised commentary. Loads of sights seen. Plenty of photo opportunities. Clean boat. Plenty of tea, coffee and biscuits available. Really enjoyable afternoon.

Service: It was a really good experience, would recommend to anyone sight seeing in Sydney.
Product: It was excellent commentary.

Service: What a glorious day out! we had so much fun and the quality of the cruise is amazing! you will not be disappointed!
Product: so much fun! loved the bubbles and cakes and the views to die for!!

Value for money , staff were very accommodating

Service: Everything went smoothly. The boat left on time, the woman giving the talk was wonderful - out thanks to Elizabeth! Our overseas guests really liked the leisurely and relaxing pace of the cruise, and the availability of drinks and food if you wanted them.
Product: I made the booking online, and it all went smoothly and easily.

Service: Just wonderful my grandchildren and my self had a great time Bob was fantastic
Product: Great cruise and saw so much Bob was great

Service: We had such a great time on the morning cruise around Sydney Harbour. Our guide was Elizabeth and she was lovely, great commentary and really friendly. We had a premium ticket and the glass of bubbly and refreshments were a real treat. We would highly recommend this tour - thank you.
Product: Really great commentary from our guide Elizabeth.

Service: Very friendly and professional staff. Clean vessel and well chosen cruse course. I will recommend anybody who visits Sydney.
Product: Beautiful cruise, well explained. The guide was excellent.

Service: Loved the Harbour Cruise with my grand daughter. The lady guide was very informative. Staff welcomed you on board . They were friendly and attentive to any of your needs .
Booking again for October
Product: Brilliant way to see Sydney Harbour . Commentary was informative and entertaining

Service: Easy online booking, very helpful 'Captain Cook' at the wharf to make sure we were okay. Amazing commentary from the lady on the boat. Clean, modern boat a pleasure to be on.
Product: Have been to Sydney many times over the years but this was my first Harbour Cruise, I learned so much. Historical, modern day, about the people about the places about the communities around the harbour, an entertaining and informative cruise. Loved it.

We take what you used to call the "Coffee Cruise" every time we have U.S. friends visit us in Sydney. It's still a must-do, and we appreciated the increased time on the Barangaroo side of the bridge, but the narration didn't have the same depth as in past years.

Service: The cruise was good, but the premium tea was very disappointing. Poor quality, poor VFM and not as advertised. Service was also poor. Interestingly the extra for the tea was defiantly not worth paying. But the free Anzac biscuits were much appreciated by all passengers!
Product: The tea was over priced and poor quality. A significant disappointment.

Great service, affordable prices, friendly staff! Our overseas family were so impressed.
Many Thanks
Elvira

It was an excellent narrated tour of the harbor. The personnel aboard were very courteous and helpful.

Excellent service and an informative commentary during the morning coffee cruise.

Service: The commentary was excellent! We enjoyed the whole thing.
I gave one of my friends a seafood cruise voucher for six (for that week-end) and they really enjoyed the day! They said the sparkling wine was rather expensive, but they enjoyed everything else.
Product: The coffee and cakes were lovely and also the sparkling wine.

Service: We enjoyed the leisurely tour. Definitely get the premium ticket if for no other reason than priority on seating. If the weather is nice sit on the top deck, starboard side. I would recommend the tour to anyone else visiting the city.
Product: Would recommend to anyone visiting Sydney

Service: Great morning, great tour, very informative... the only, downside.. the tour guide was great, except, she got ahead of herself a couple of times. I as a Sydney sider, knew when she did, but the couple that were with us didn't, and it was only when they, pointed out the Quarantine Station was on Sth. Head, instead of Nth. Head. I suppose I should have got up and quietly said to her, but I let it slid.
Product: Our price was wonderful, because I had bought the tickets as part of Seniors week. otherwise we couldn't have afforded them

Service: My Sister and I decided we should go on a cruise and we decided on the Captain Cook Cruise. We had such a great trip with the running commentary to add the thrill of the cruise.
Product: Great value for the cruise we enjoyed

Service: Aunty Judy had a very good commentary of the Harbour & it was a nice atmosphere

Offer of 40% discount on another cruise was very good & has been booked
Product: Very good discount offered online for 2hr cruise

Really enjoyed the Morning Cruise. Good commentary and interesting tour. Cakes on the Cruise could be improved though. Thank you.

informative commentary about the harbour with a bit of humour thrown in.

Service: comfortable cruise with excellent commentary; definitely recommend the premium option
Product: greta trip around the harbour

Service: The cruise delivered what it advertised - a good commentary and good food.
Product: The boat was clean and staff friendly.

I enjoyed the history, the sights and the service; I would recommend this cruise. Sarcasm as a form of humor though does not often work well.

I was very happy with the service and the cruise was fabulous. I would recommend you to other people yes I have another booking with you on3/6/18.

Morning tea cakes and drinks were of a high standard and served by an obliging crew. Commentary was excellent and ship was roomy.

Service: Excellent commentary. Cakes were a bit below expectation.
Product: The commentary was interesting.

Service: I would certainly recommend them 4 of my party got the time mixed up although
I had paid for their tickets however they were able to use the tickets for
the next cruise.

As they were not able to go upstairs staff kindly brought their coffee ect.down
to them.
Product: great value for money well organised and plenty of seating

Not too crowded. Excellent commentary. A price we could all afford. Everyone in my group had a wonderful morning.

Service: It was a fantastic way to see The Harbour Bridge and the Opera House for the first time! So informative and relaxed and the most amazing photo opportunities! I would definitely do it again 😊
Product: It was everything we had hoped it would be! Relaxed & informative with a great coffee! Plenty of room to move around and fabulous photo opportunities!

Service: Yes I would recommend that cruise. The Staff were very nice. The young lady who did the commentary was very good. The tea and cakes,biscuits, very nice. The weather was perfect.
Could I recommend toilets for the disabled and elderly. Stairs are too difficult for them to negotiate.
Product: It was an enjoyable cruise. Spacious boat. the Staff were very good. The lady doing the commentary was excellent. would recommend the cruise.
Could I recommend toilets for the disabled and elderly. The stairs are too difficult to negotiate.

Service: Good introduction / commentary to Sydney's history and the role of the harbour in that history. Time was good. Our overseas relatives enjoyed it.

As locals we would suggest that
a) A better explanation of how the food would be distributed would benefit .. the food itself was tasty but a sad presentation
b) the commentary could focus on the history and less on the expensive side of Sydney (this was a disappointing perspective to be heard so many times)
c) the windows of the boat were dirty (more than just the day's cruise) making photography hard.
Product: Easy to buy online,

Did think it strange (and is it necessary) to exchange the voucher for tickets at the gate.

A very pleasant morning during the entire cruise - the air-con was quite cool and the sound system was too loud to commence with but the staff rectified both issues promptly and efficiently to everyone's satisfaction . The staff were excellent and obliging in every way . Most enjoyable and the coffee was great .

Thanking you all , Billie Halpin

Service: A great morning trip on the Harbour , Excellent commentary with humour , a beautifully appointed vessel.
A very enjoyable time , this is the third time for us on this trip.
THANKS
Product: Value for money , will do it again.

Excellent coffee and welcome aboard drink was a nice touch. The premium afternoon were delicious. The cruise was spectacular and the light for photos made it even better. That seniors week special was an amazing deal.

Service: Staff were exceptionally friendly as was Judy, who ran commentary during the cruise. She spoke clearly and her knowledge of Sydney was amazing. Her humour, quick wit and friendliness made the cruise perfect. The places we saw on the way were interesting and the whole 2 hours seemed more like 3 because of the leisurely way the cruise happened.
Product: Staff, food, coffee, friendliness and mostly Judy made it a great day.

Service: all staff were so friendly and helpful, they couldn't do enough for you
Product: excellent commentary and very informative throughout the cruise

This was a terrific way to start our Sydney vacation. The woman who voiced our Harbour PM Tour did an excellent job-- she could read a phone book and still sound great.

The service on the boat was excellent.

Service: We have done a similar cruise before and will probably do it again in the future.
Product: 1. Excellent weather
2. Excellent venue
3. Perfect boat
4. Great 'snacks'
5. Outstanding commentary by "Aunty" Judy

Service: I was able to entertain a group of overseas visitors on Harbour Story and they were not disappointed. The combination of stunning harbour views and fascinating, factual commentary really impressed my guests. Refreshments were available, thrown in with the ticket price.All in all a great experience. Who would have thought that Sydney’s history was so incredibly interesting?
Product: The Harbour Story experience tells the fascinating history of “The Finest Harbour in The World” The views are stunning, the vessel is comfortable and the guide extremely engaging and passionate about her topic. The refreshments were readily available and quite adequate

We had a lovely time on the cruise, quite comfortable and lots of room to move about. We were given a very informative commentary by staff throughout the cruise.

Service: Elizabeth was warm and informative giving a wonderful insight into our history. This is the second year we have taken this trip and although it is a small detail the fact there were no Anzac biscuits was disappointing and the morning tea was not quite as good as last year.
Product: Not quite as good as last year regarding tge quality of the food

Service: I took a group of 20 seniors for the "seniors special morning tea"'
I was very disappointed for my group as 2 biscuits tea/coffee juice is not what I would call a special morning tea.
the commentary was excellent but we were not there for that alone, I was looking forward to a delicious morning tea with scones, cake etc.
I would definitely not bother again.\

Given that I have been purchasing dinner cruises for our parish raffle I was very much let down.

Anne Manenti Social Committee Co-ordinator
Product: the commentary was very good - too long and not a chance to converse.

Was slower moving than I thought, but saw all of Sydney Harbor and learned lots about it. Great and informative experience!

Service: polite, friendly staff - it all ran smoothly and the cruise was wonderful

my only suggestion would be some cover outside - we are the highest country in the world for melanoma - overseas visitors were getting burnt. We stayed inside.
Product: Easy and quick, staff were very helpful

Fit for a Queen :)

Service: Excellent service, good commentary and amazing Australian Humor.
Product: Amazing Service, great & humorous commentary and photo opps.

Yes

Great, informative commentary around the harbor on a beautiful afternoon.

Service: Impressive Enjoyed a lot..
Product: nice commentary.. explained in detailed

Service: Great
Product: Great, brilliant, loved it

Great cruise and very informative. We were so glad we took the 2-hour Harbour Cruise.

Service: The ship was right on time. The crew was friendly. The narrated voyage was very informative. Good trio.
Product: Small glass of champagne was nice. Priority boarding was very helpful.

Great service with a lot of knowledge about the places and buildings around the Harbour.

Enjoyed the cruise. Learned a lot about the harbour.

Service: Well organised, polite and friendly. We enjoyed the wine and afternoon tea service too.
Product: Easy to purchase online. Prompt service and distribution of online tickets.

The cruise would have been great, if not for a severe issue. Our tickets advised us to be at the pier 30 mins before departure of our Harbour Stories, which we followed. I asked someone working which gate for my specific cruise and they pointed me in the right direction. We were lead on a boat and our ticket was not checked. After the boat left 10 mins earlier than our scheduled time, we realized we were on the wrong cruise. We advised staff and were left at the Zoo for our correct boat to pick us up. We missed about 20 mins of our selected cruise- missing the Opera House and Harbour Bridge- the two stops I was most interested in hearing the history of. Staff was very accommodating and kind enough to turn correct cruise around for us- however this mix up could have easily been avoided if tickets were simply checked, as one would expect them to be.

Service: The overall experience from purchasing the tickets to the cruise itself was first class. Would recommend the cruise to anybody
Product: The process was easy and would recommend the cruise to anybody

Morning Harbor Cruise History Premium. Wed Mar 7
Sound system was atrocious. Lots of static - plus sound kept cutting in and out.
Hopeless for sustained commentary. Maybe just as well, as the lady with the mike prattled on, constantly repeating herself, and obviously thought of herself as a major personality, which she clearly wasn’t. She just happened to have the mike. // Did this trip previously last year and the commentary lady then was superb. // hence the poor rating this time - bad sound system and annoying self-focused commentary.

Service: We thoroughly enjoyed the cruise - the team was friendly and professional, and they made the cruise so much fun. There was the formal cruise and then ad-hoc fun side trips and anecdotes. We certainly will be booking other trips that Captain Cook hosts!
Product: Great value for money! 2 hours cruising the Sydney harbour with awesome treats, great views and fun staff.

Absolutely great cruise. Lady was very good and very knowledgeable

Could probably do with another few speakers on the upstairs outside deck

Service: Good itinerary; friendly crew.
Too much talk over the microphone, though!
Product: Flawless online processing. However, exchanging voucher for tickets at the counter prior to boarding is an (unnecessary?) nuisance.

Service: Trip was so easy and quite pleasant. The guide did a wonderful job explaining the site and the history!
Product: Money well spent for a great experience.

Very nice boat

Service: Amazing view. It was a fantastic cruise with a very nteresting storytelling experience.
Highly recommended for all.
Product: Helpful staff. Quick response. Polite.

Service: Service was A1 and carried out in a pleasant manner. I was very impressed having booked cruise from Brisbane online and with no personal experience of your company. Will definately do again this time perhaps at night. Thankyou.
Product: Very worthwhile experience historically, geographically, service and lovely drinks/ eats. Will recommend to others.