Long Lunch

Inclusions

  • Cruise on MV Sydney 2000*
  • 3 course Contemporary Australian a la carte dining
  • Main Harbour sights
  • Million dollar views
  • Menu 

Need to know

Timetable

Below are the normal departure details. Special timetables operate on selected dates.

Check Your Date   Check your date for changes

Departs  Circular Quay Wharf No.6 Darling Harbour King Street Wharf No.1
 Daily 12.30pm. Disembark 3.45pm 12noon. Disembark 3.30pm

^Timetable changes 

  • 06 November 2018 
    • Cruise departs Darling Harbour King Street Wharf No.1 at 12.30pm and returns at 3.30pm. There will be no Circular Quay option on this day

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In a setting as beautiful as Sydney Harbour, there really is no excuse for anything other than a long lunch. Indulge in three-course a la carte dining, upper deck seating on the superb MV Sydney 2000 and views that easily rival every other harbour in the world. You’re worth it! More Info ...

Everyone deserves a long lunch and lovely as this. The menu is a la carte offering a superb selection Contemporary Australian cuisine. The seafood selection is always popular, as is the melt in the mouth beef or lamb and desserts the kids will love from the first taste to the last crumb. The wine selection features some of Australia’s best-known labels, plus a small selection of outstanding international wines and liqueurs.

Cruise aboard Sydney’s most prestigious cruise ship MV Sydney 2000, seated on the upper restaurant deck with million dollar views. For 360-degree viewing venture to very top of the vessel and enjoy the sunshine as you cruise the most spectacular parts of the main harbour.

A special Children's Menu is available when pre-ordered - Contact Us

Dress: We recommend Smart Casual

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

Accessibility for people with a Disability Policy

Responsible Service of Alcohol Policy 

Special Diet? Most dietary requirements can be catered for with advance notice - Contact Us

Special Conditions apply to all Special Offers

YOUR SAY SUNSET DINNER - Excellent. Good value for money and on board personnel were courteous and efficient. Would definitely recommend.  Gary, USA

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93 % approval from 171 responses

Date
Rating
1 day ago
5/5

One of our group had a fall and had to use a wheelchair. From staff at the check in to staff on the cruise ship, we were attended to in a professional and courteous manner. Our group was moved from the top deck to the deck below to accommodate the wheelchair and our waiter was very friendly and courteous. The same staff member was helped by another member to get the chair off an up the ramp to level ground, we are very grateful for the kind assistance.

1 day ago
5/5

The cruise boat was well appointed and glided around the harbour showing all the sites. We enjoyed the meal which was well presented and yummy. The service too was spot on! Highly recommended tour!

2 days ago
5/5

Service: Scott was extremely helpful and friendly
Product: The meal was beautiful and the experience was wonderful

3 days ago
4/5

Service: Service was a bit slow.
Product: Food was not as expected given the price

4 days ago
5/5

Service: Cruise was punctual, crew were very pleasant and provided service of a high quality. Ship was very well presented, meal was very good as well, and overall my party thoroughly enjoyed the outing. All say " we need to do this again"
Product: Well presented, good food, clean aspect

6 days ago
4/5

Service: Staff and services was good, disappointed on actual cruise, did the same scenery twice, so there was no point on having long lunck
Product: Was good, food its getting smaller and smaller during the years from cruise to cruise.

7 days ago
4/5

Service: Very well organised team, particularly personalized attention right to table service. Lovely service with a smile throughout. would have been perfect with classical music in the background. Food was excellent, lovely touch of complimentary chocolates. Thank you. Will go again.
Product: For the amount of food received it was a little over rated.

1 week ago
5/5

Service: Fantastic. Already planning our next cruise with friends.
Product: The long lunch gave us time to relax between courses and to enjoy the harbor views. The food was fantastic and was served promptly, when we were ready for the next course. Had a nice wine with the meal but the coffee was a little disappointing. Needed more coffee taste.

1 week ago
4/5

Good food and good service plus on time

1 week ago
5/5

Service: Staff were incredibly efficient, always at hand but never intrusive. Staff were pleasant and the overall atmosphere was very relaxing. We had a wonderful experience and would love to try another cruise experience.
Product: Lots of time to relax and enjoy the harbour whilst enjoying delicious food cooked to perfection.

1 week ago
5/5

Service was great. Your staff were smiling and recognised us from our last visits.

1 week ago
5/5

Service: The staff were extremely helpful on every point.
Product: The booking online was very easy.

The staff was extremely obliging and helpful.

The food even being a little bit too small !!! was good.

And the Captain of the ship...BRAVO ! to be able to manoeuvre his ship in and out of the birthing place !!!!!!!!! Only a few centimetres on each side !!!!!!!!!Simply AMAZING !.

I would recommend ( I have done so many times...) this outing on our Most Beautiful Harbour.

1 week ago
5/5

Service: The staff were caring to my parents and very efficient. The food was amazing
Product: Amazing venue - Sydney Harbour and the crew enhanced the experience

2 weeks ago
5/5

Service: The lovely lady in the bookings office was helpful and fun to deal with! Can't remember her name but she was from the West Country in the UK.

Also, great service from the cruise director (originally from Hungary) - really customer focused and attentive.
Product: Exceeded expectations! High standards of customer service, attention to detail, great food and cleanliness.

2 weeks ago
5/5

Service: Captain cook cruise ship left on time, service and meal excellent and commentary informative. Loved it.
Product: Food and service excellent.

2 weeks ago
5/5

Thank you very much for such a wonderful day Captain Cook Cruises! The service was amazing and the food fantastic!
Such beautiful weather made for a great time on our lovely harbour! Thank you!

2 weeks ago
5/5

Service: Easy to organise my dads 90th birthday party. All staff involved were polite and happy to accommodate our wishes. This is my second trip and extremely happy to recommend to friends and family.💑
Product: Food was appealing, well presented and yummy.

3 weeks ago
5/5

Service: From boarding to disembarking the crew could not do enough to make my disabled 86 year old mother comfortable. Food was surprisingly good and our waitress was extremely helpful. The sights of Sydney Harbour were mesmerising. Would recommend the Long Lunch to everyone.
Product: Food was excellent and service was first class.

3 weeks ago
5/5

Beautiful experience and service. Highly recommended

3 weeks ago
4/5

Our welcome aboard was very friendly and we were shown to our table relight awY. Our waitress introduced herself and served us with professionalism and a great sense of fun.

3 weeks ago
4/5

Service: Very good, seating was advertised as “guaranteed window seat” the seat we were provided with was not as advertised but an inside seat.
Product: Cruised advertised as being 2 hours we spent 30 minutes tiedup at the Darling Harbour Whalf at the end of the cruise before move to Circular Quay.

Cost of a glass of wine too high at $12/glass

1 month ago
5/5

Service: The service was great, even they did light kandle for my granddaughter.
Product: I bouhgt bottle of wine was very enjoyable, and cocktail for my grand daughter

1 month ago
5/5

Excellent, haven’t been on for a number of years and this was part of our Sons 21birthday celebrations. The crew were attentive and thoughtful and I thought the food was first class. We did not buy a drink package but I thought the drinks were reasonably priced. There was no hard sell on the drinks either

1 month ago
5/5

Bella looked after us during our Long Lunch. She was fantastic and so was the food. Thanks for a great day.

1 month ago
5/5

Service: Polite, friendly and quick service. Beautiful 3 course meal and cold beer. Will definitely use Captain Cook Cruises again and recommend to family and friends. Wonderful way to view Sydney Harbour.
Product: Great value with alcohol package.

1 month ago
5/5

Service: It was a lovely way to spend a few hours
Product: It was a lovely way to spend a few hours

1 month ago
5/5

Service: Was a great day with best service and great views....everyone made Day special.food was great
Product: Everything was great from service to meal

1 month ago
5/5

Service: Service, food and ambience were perfect. Our guests were very impressed and would cruise again on this ship.
Product: Great value.Would recommend to all.

1 month ago
5/5

Mum said it was great - great service, people, and food.

1 month ago
5/5

The staff and food were excellent
PS My surname is spelt Jeffreys

1 month ago
5/5

Service: staff were friendly and helpful, this lunchtime cruise is a great way to introduce yourself to a break in sydney
Product: yes a very enjoyable meal

1 month ago
5/5

Service: Excellent, very good service and wonderful crew.
Product: Best meal I've had in a long time.

1 month ago
5/5

Service: Great service, fantastic service, but the prize goes to Sydney Harbour
Product: great day out.................................................................

1 month ago
5/5

Service: The staff were very friendly and courteous. The 3 - course lunch was awesome. The cruise was really enjoyable with the beautiful view from the windows of the ship. Our table was right by the window. We got some wonderful pictures from the upper deck of the Sydney Opera house and the Harbour Bridge.
Product: We purchased the tickets online from India. Actually, we purchased the ticket for an incorrect date initially. We sent an email to the customer service email given in the booking confirmation and asked for a date change. They changed the date for the Cruise without a fee. We were really happy about that. Also, we had no issues even after going there with the online booking that we made.

1 month ago
4/5

Service: Over the years the service has been up there with the best of them.
This trip just proved to our overseas mates that Captain Cook is definitely one of the big hitters n the harbour.
Product: Always a fantastic experience

1 month ago
3/5

Service: Table service very good.

Spent too much time at Kings St Warf and Circular Key.

Needs to be more variety with routes taken ie the second route should differ from the first.
Product: See above comment about routes

Response from Captain Cook Cruises:

Dear Customer,




Thank you for your recent review of our
Long Lunch Cruise. We were disappointed to read that you felt the cruise route
wasn’t to your standards.
We
display our cruise routes on our website for all our cruises to enable
customers the opportunity to know where they will be cruising and what to
expect.
As you know we do strive to deliver world best practice
customer service from booking all the way through to the end product – so your
review for this is very satisfying to receive. Your comments are very much
appreciated by all our hospitality and catering staff and a copy of your email
has been forwarded onto their department managers. We are sure they will value
the positive feedback too.




Once again thank you for your feedback.




Kind Regards,

Head of Customer Service

Captain Cook Cruises

1 month ago
2/5

We were disappointed in the whole dinning room. We thought for the money $230 dollars you could have white tablecloth better table settings!!
Service and food very good.
Overall not good enough for overseas visitors. We should show more in our beautiful harbour.

Response from Captain Cook Cruises:

Dear
Customer,


 

Thank
you for your recent review of our Long Lunch Cruise. We were disappointed to
read that you felt the dining décor on your cruise weren’t to your standards.
EN-AU">Our vessels are always reviewed to maintain a modern image, including a
recent renovation of the Sydney 2000; the vessel our lunch cruises operate
on. Our dining furnishings are designed to reflect this.


color:red"> 

Once
again thank you for your feedback.


 

Kind
Regards,

Head of Customer Service

Captain Cook Cruises

2 months ago
4/5

Everything except the house red wine, which cost $10. That was acidic rubbish, they should be ashamed

2 months ago
5/5

Service: Staff were polite and attentive at all times. Food was delicious and served quickly. Great view of the harbour. For a cruise and 3 course meal it was excellent value. Highly recommended !
Product: Great value afternoon, lovely scenery.

Response from Captain Cook Cruises: Dear Customers,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you enjoyed the view, service and food on your cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. We agree that this fantastic cruise is a wonderful way to experience and capture Sydney’s magnificent harbour.

Once again thank you for your feedback and recommendation.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

2 months ago
5/5

an enjoyable afternoon with great service, good food and wine and fantastic ambience

2 months ago
5/5

Overall, an excellent experience both meal and service.

2 months ago
5/5

Service: Our Family had a very special Birthday Celebration for 11Adults and 11children on Easter Saturday ,on board Sydney 2000. We were delighted to have our 2 large tables in the Sky Deck with unobstructed views of the Harbour and space for us to step out on the Deck! We appreciated the unexpected privacy .
The food and service was of high standard. We appreciated the assistance of the Waitstaff, Also extra attention was required as we brought 2 cakes.
For Senior members of our group the distance to the toilets was a challenge .
It was a great celebration for all the family !!
Thank you to the Staff of Captain Cook Cruises
Product: Food was good value for money.
Wine was a little overpriced.

2 months ago
4/5

Service: Havd recommended the cruise to friends was a great long lunch and informative narration on shirter cruise.
Product: Great, good service and food.

2 months ago
5/5

nice lunch and good service

2 months ago
5/5

Service: The food was outstanding
The cruise could have been a bit deeper into the harbour but was very pleasant.
All was very much on time
My Sister & Brother-in-law (from Europe) loved it.
Product: a bit on the expensive side but worth the money

2 months ago
5/5

Service: We were welcomed warmly by all the staff and our table waitress was very attentive.
Product: We had a great seat and were well taken care of. We originally had booked but due to an illness had to cancel the original booking. We were very impressed to be able to postpone out booking until a suitable date. Very user friendly. The only negative was that with the long lunch booking, we opted for the beverage package and found that we had to pay for the coffee. That was a bit grinchy, not a good look.

2 months ago
5/5

Fantastic cruise, great food and service whilst sight seeing a magnificent Harbour. 5 star trip.

2 months ago
5/5

Yes I would Food was excellent. I had visitors from the US they stated if I hadn’t been with them they would have had no idea what they were seeing. I was surprised there was no commentary for that express reason

2 months ago
5/5

Atmosphere. food, staff made for an enjoyable afternoon

2 months ago
1/5

Service: I had to leave several emails to the office in order to have my questions answered regarding the amount I was charged. Had I have been answered at the time, I would have cancelled the booking and re made it so that I was charged correctly
Product: The Cruise was amazing, the onboard staff very helpful and attentive.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Long Lunch Cruise. We were delighted to read that the cruise was amazing and the onboard staff very helpful and attentive. We were disappointed to read that you felt we were not able to meet your expectations regarding the communication regarding your cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is disappointing to receive. Please be assured your feedback has been forwarded to our hospitality and reservation managers for review. We agree that our staff are very helpful and attentive and that cruising on the stunning Sydney Harbour is an amazing experience.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

2 months ago
4/5

Service: The cruise, staff, food, and service were excellent. My only negative is the fact that we were so rushed with the food. The second the knife and fork were placed on our plates, there was someone there to clear them and before we could have one sip of the wine we purchased, the next course was placed in front of us. I ate much too fast and was ill after I got home. Even just 5 minutes between courses would have made a big difference.
I would recommend this experience to others but would warn them not to eat the food as soon as it was delivered.
Rose.
Product: Long, lovely cruise, short, rushed lunch.

2 months ago
5/5

Great

2 months ago
5/5

Service: Service was superb throughout our time on the Cruise!
The staff were very attentive too.
And even produced a firework on the dessert as it was my husbands Birthday treat!
Product: Excellent time
Enjoyed immensely by both myself and my husband
Sushma looked after us throughout & was very attentive

2 months ago
4/5

Good food and service and good value for money. We have done the long lunch before and probably will again in the future.

2 months ago
5/5

Food and service excellent

2 months ago
5/5

The waitress we had could not have done anymore for us,she was fantastic.
The meal was excellent,it was my wife's birthday and when they found out they really made her day. Yes we would recommend the lunch long cruise.

2 months ago
5/5

Service was good, the food was excellent the staff were polite and helpful, we enjoyed our lunch and the cruise around the harbour very much.

2 months ago
5/5

Service: The staff was friendly and the food was excellent. Each member of our group of five were impressed with the efficient service provided by all staff.
Product: By far the best quality and value meal we all enjoyed on our trip.

2 months ago
5/5

The captain made the trip to the Maori carvings more enjoyable than expected by sharing his knowledge of Lake Taupo and the Maori culture.

2 months ago
5/5

Service: The lunch cruise was perfect for a birthday celebration. The crew were attentive and the food delicious. Highly recommended.
Product: Booked online which was very convenient.

2 months ago
5/5

great cruise, all enjoyed except not knowing all places went past to tell visitors, maybe something on a map of best known locations and short background on some icons around the cruise.

2 months ago
4/5

the food was fantastic and wait staff were very friendly. my husband enjoyed his birthday lunch thank you.

2 months ago
5/5

The boat, staff , service and the food was excellent.

2 months ago
5/5

Service: Staff were very helpful.
Product: Food excellent. Drink package very poor value with only one drink served. Forget the drink package and order from the bar.

3 months ago
5/5

Service: The service was excellent the food generally very good however the cheese and fruit plates were excessively large and the biscuits were massively overcatered and wasteful
Product: Very good service but food wastage was appalling

3 months ago
5/5

Service: The cruise was clean, the service was great and the view was lovely.
Product: I say between 4 and 5 stars. Because there was less veggie on the main as my family said.

3 months ago
3/5

Service: Rest all great. Food quality & qty was avg.
Product: Rest all great. Food quality & qty was avg.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Long Lunch Cruise. We were disappointed to read that we were unable to meet your expectations regarding the food on your cruise. Our cruises allow customers to enjoy contemporary Australian dining with high quality and quantity. We pride ourselves on our high-quality product, so if there is ever anything that is not quite right, we always encourage our guests to let the cruise director know at the time as they will quickly solve any issues. Thank you for your positive feedback on the service. We will certainly pass this onto our staff.

Once again, thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

3 months ago
4/5

The lunch and cruise were very nice, but I wish there had been commentary describing the sights along the way. We did go up on the top deck and there was a commentary being broadcast, but the volume was so low you could not hear it. Knowing where we were and what we were seeing would have made this trip perfect.

3 months ago
5/5

The cruise around Sydney Harbour range like clockwork. The staff were polite and cooperative. The food was of good standard.

3 months ago
4/5

Service: My wife said that the ladies toilets were dirty, urine was on the toilet seats and around the floor. She was quite disgusted, I thought she was joking at first , but she was not. Not sure if she would go on your cruises again !!!!
Product: Seemed quite expensive for a long lunch trip

Response from Captain Cook Cruises: Dear Customer,

Thank you so much for your comments regarding your Valentines Day Long Lunch Cruise. We have already corresponded via email. However, as we stated, we are very sorry to hear that the toilets were not clean. We have a cleaning program in place where the toilets are cleaned throughout the cruise. Please accept our apologies for what appears to have been a breakdown of process on the day not a genuine lack of care for our customers. Rest assured we have passed on your comments to our cleaning team and appreciate the opportunity you have given us to improve. 

Once again thank you for your feedback.

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

3 months ago
5/5

Really enjoyed the trip... fòod good

3 months ago
5/5

Service: Hi...Good morning !!

I like The Captain Cook very much.
we had great time at The Long Lunch Cruise.
The foods was very nice and staff everyone a special for Ms Nadia so friendly, and went to lots of effort to welcome on board !
Really we enjoyed very much (^o^--
I would like to take my Family again for next trip and will a Recommend to other friends.
Thank you so..munch for your serving and hope will see you soon.

Regards, From Tokyo
Ishizawa Family
Product: Really.... The Foods was very very testy.
Long Lunch Cruiser for 3 our is perfect.
we had enough time for lunch,tea time,relax on the sky deck & enjoy beautiful view City of Sidney.
we all had a great time, lots of fun and laughs which is what life is all about !!!
I can't wait to visit Sidney next !!
Thank you !

3 months ago
5/5

Service: The meal we had was the Long Lunch. The food was lovely, and the presentation excellent.
Product: Great ambience, food and cruise around the harbour. Good time of day, and back to shore in time for further activities in Sydney.

3 months ago
5/5

Service: Excellent service.Food was very fresh as well.Waitress was very friendly and served us in very professional manner.
Product: I bought this cruise through internet. It was very easy.All information about cruise explained very good.

3 months ago
5/5

Service: Friendly and efficient
Product: very tasty meal
great service

3 months ago
5/5

Courtesy ,friendly and 5 star service from all the staff the food was spot on i would recommend it to anyone that is interested to go on day cruise on the Harbour loved it my wife and i.

3 months ago
5/5

Service: Food and service were great! Very relaxing and enjoyable cruise
Product: Food was great and timely.

3 months ago
5/5

excellent food, excellent service from the waitresses, great enviroment.

3 months ago
4/5

Service: Service was good
Product: I bought a drink package so I was surprise and disappointed when I got charges for cup of tea - wasn't even a pot of tea!

3 months ago
5/5

Service: Really enjoyed long lunch the food was amazing so was the service, overall great experience. Window seat recommended (starboard side) :)
Product: Really enjoyed long lunch the food was amazing so was the service, overall great experience. Window seat recommended (starboard side) :)

3 months ago
4/5

Service: We celebrated our parent's 50th wedding anniversary on a Long Lunch cruise recently. While every effort was made to accommodate some dietary needs prior to the cruise, there was confusion on board at the time of service. Overall, service was very good, but the reservation staff provided misinformation to what was available from the kitchen. The entire family felt well looked after, the cruise ship was well maintained, the viewing windows were great as was the flexibility to come and go onto the top viewing deck. Narration on the top deck was fun too. Highly recommended.
Product: Value for money was excellent. We were able to use our Entertainment Book discount.

3 months ago
3/5

We had a lovely time at the cruise loved the food and the service was great.
We had a long lunch cruise which went for 3 hours.
We were annoyed we thought we would be cruising around more, instead of disembarking customers and picking up constantly from Darling Harbour and Circular Quay.

Response from Captain Cook Cruises: Dear Customer,  

Thank you for your review of our Long Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding your cruise itinerary. The Long Lunch Cruise coincides with our other cruise options, which means we need to disembark these passengers. The cruise times are not affected and the cruise follows the route displayed on our website as closely as possible. We agree the cruise is a lovely time with great food and service. 

Once again thank you for your feedback.  

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

3 months ago
1/5

Service: The service of the staff was terrible... we had to keep getting up out of our seats numerous times to ask for our drinks that we ordered... waiting 15mins+ for drinks isnt acceptable... in the end we just got up and ordered for our drinks at the bar...
Product: The cruise was excellent, loved the commentary on the top deck!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Long Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the drink service on your cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.  

Once again thank you for your feedback.

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

3 months ago
5/5

Service: We had a beautiful day, and were pleasantly surprised at being seated at the front of the boat. Felt like our own private area and made mums 70th birthday that much more special. The host on the day was also extremely helpful and provided excellent service.
Product: We had a beautiful day, and were pleasantly surprised at being seated at the front of the boat. Felt like our own private area and made mums 70th birthday that much more special. The host on the day was also extremely helpful and provided excellent service.

3 months ago
4/5

Staff were excellent, food was great and of course the view.

3 months ago
5/5

Service: What a wonderful way to spend a relaxing afternoon. The food was great, the service excellent. Sydney Harbour was awesome.

Great value, great day.
Product: 3 course menu with lovely selections, food was very tasty and filling. It was lovely not to be rushed.

3 months ago
5/5

Service: Firstly we had the window table I had requested for our group of 6 adults and 5 children. Our waitress was very friendly and professional, everyone enjoyed their food, including the kids. Service was very good too. I am 70 and have bad knees, and I found the two levels of stairs very difficult to and from the restroom. After one restroom visit, I chose not to drink again,even water, as |the stairs were too painful for me to navigate. I really like the top deck, but would hesitate to go again unless an elevator is installed, and a toilet really is necessary on the top deck. Do any of your lunch cruise ships have an elevator?
Product: read above please,already given full details

3 months ago
5/5

Bloomin Marvellous. OWZAT!

4 months ago
4/5

Good food and polite service.

4 months ago
4/5

Our group had the long lunch experience and it is recommended if you have a group of tourists with you that require entertaining. Nice way to start the afternoon. Food was ok and staff were pleasant. Definitely recommend it.

4 months ago
5/5

Service: Staff were excellent. Food was very good. Service was superb.
Product: Excellent food and service

4 months ago
5/5

Service: Great food and excellent customer service thankyou
Product: Great food and service thankyou

4 months ago
5/5

The service was great. The lady who served us was friendly and paid attention to detail. I felt very special celebrating my birthday and our 50th wedding anniversary. Thank you so much for contributing to our happy memories.

4 months ago
4/5

Service: food good, staff excellent
Product: nice being on the harbour, but if you were on the wrong side of the ship you didn't see much, except water

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Long Lunch Cruise. We were pleased to read that the food and service were to your standards. We always allow our customers the freedom to go to the Star Deck for 360-degree panoramic views to capture any scenery or views they wish. We agree that it is nice to enjoy great food whilst on the stunning Sydney Harbour.  

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

4 months ago
5/5

We had a beautiful lunch where the food and service was lovely

4 months ago
4/5

Service: Wait staff professional, quality table setting, quality food
Product: The food ended halfway through the cruise and the "long" part of the cruise was just going to go along the same route, I expected to travel up the river to see other scenery than that I had just had through lunch. A cup of ta or coffee during the last part of the cruise would have been great. I got off the boat halfway through.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Long Lunch Cruise. We were pleased to read that the food and service were to your standards. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. We are sorry that we did not meet your expectations. 

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

4 months ago
4/5

Service: The lunch was excellent and the service was also first rate; very efficient but friendly and unobtrusive.
I thought some commentary would have been helpful and it seem strange that the long lunch cruise was basically two circuits of the same parts of the harbour.
I would however recommend the cruise and long lunch.
Product: I thought the web site was a bit vague at times and when i attempted to ring for more information the phone continually dropped out as soon as I chose an option

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our long lunch. We were pleased to read that the food and service were to your standards. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. Our long lunch does not include commentary however our Seafood Buffet lunch does include this to offer a range of experiences. We are very sorry for the technical issues as these have now been resolved.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

4 months ago
5/5

Smooth service, good, friendly staff, good food served very quickly. Good bar service

4 months ago
4/5

Service: This was our second long lunch cruise but this time I felt rushed. We stayed till 3.45 but did not enjoy the fabulous food at a leisurely pace. We also had to request tea and coffee and further drinks during the second half of the cruise when service seemed to halt. Possibly this was because Sundays are busy but I enjoyed our first experience last year more.
Product: Very rushed and little service second half of cruise for
Long lunch.

4 months ago
5/5

The food was exceptional. The staff friendly and professional. The price should include tea and coffee. I understand that alcohol is extra but surely for the price a cup of tea can be thrown in.

4 months ago
5/5

Staff were excellent and very attentive to our requesty. Our family had a wonderful day cruising on SYDNEY HARBOUR.

4 months ago
5/5

Everything was wonderful

4 months ago
4/5

Service: Very friendly atmosphere,good service,very tasty food
Product: Love the journey ,and it was a great day overall

4 months ago
5/5

We thought the service was first rate. The crowding on the wharf was a bit chaotic but the staff were so well drilled that we all managed to go where we were meant to be. Once upstairs it was another world with the wait staff being very attentive and prepared to really look after us.
Our meal was excellent and the service was very professional, but at the same time friendly. The route the boat took was interesting and relaxing and being able to linger a while in some spots and just observe, was magic. We will be looking for other opportunities to join you.

4 months ago
5/5

Service: Everything Food, Drink, Staff, service etc All great
Product: The food and service was great

4 months ago
4/5

Main courses were excellent. Beef cooked beautifully and how it was ordered to be cooked. Stuffed chicken dish was also very good.
Entrees were enjoyable as well, but desserts, I felt, were a little underwhelming - but tasty enough.
Our server was very pleasant, but we could have been offered more drinks.

4 months ago
5/5

Service: We had our Staff Christmas Party with Captain Cook Cruises the week before Christmas. We had a wonderful time - the service was fantastic, the food was very tasty and the views magnificent! We will remember this for many years to come. Thank you :)
Product: Very happy with the price made even better with a group booking.

4 months ago
5/5

Service: Great all round no complaints A++
Product: Great smooth transaction,A++

4 months ago
5/5

Service: Friendly staff willing to spend time making us feel welcome, great food, every dish was fantastic. Wonderful to relax and take in the sights of the beautiful Sydney Harbour on such a well run and clean cruise boat
Product: The food was fantastic, the staff super friendly and the cruise very enjoyable

4 months ago
5/5

Great cruise. Good food and a good time

4 months ago
3/5

Service: The waiter passed food in front on us - more like a cafe than top service.

Service on the second half of the cruise was non existent - we had to ask for service.
Product: It was a great way to start the new year - enjoyed the cruise and the food was great.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Long Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding your service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Your concerns have been forwarded to our hospitality manager. We agree that the cruise with its great food is a wonderful way to spend a day in the fabulous Sydney Harbour. 

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

4 months ago
5/5

Service: Service was fantastic with friendly staff and great food
Product: Very easy online purchase

4 months ago
5/5

Enjoyed ourselves the staff were great and so was the food

4 months ago
5/5

Well organized. Attentive.

4 months ago
5/5

Staff were lovely, very helpful. food excellent and a very enjoyable experience overall.Would definitely recommend to others.

4 months ago
5/5

Service: Friendly and efficient
Product: Excellent food, the steak was perfectly cooked. Although I could have eaten a little more, the deserts are very small.

4 months ago
5/5

Service: Good fun!
Product: Value for money for the tour we took.

4 months ago
5/5

Service: Waitress concerned about our order and always checking on food.
Though we had an incident with my sisters food it was replaced fast enough. We had a great time.
Product: The food was great. The only problem is such a small portion.

4 months ago
5/5

Service: The staff were very welcoming and their service was fantastic. they were only too willing to help make your lunch experience a fantastic one.
Product: The experience was value for money, with a lovely three course lunch menu, good selection of beverages, a photo service of the experience and a beautiful cruise of the harbour.

4 months ago
4/5

Service: The service was wonderful. Perhaps part of the commentary could be heard on the top deck. Strangers don't know Sydney Harbour.
Product: I thought there could have been more choices in all courses.
The wine was excessively priced for such cheap wine.

4 months ago
4/5

the food was good, the staff were friendly. my mother got a skin wound on her leg and the staff were fabulous, they could not have been more helpful.
only downside was the it was very cold inside, needed a jumper.

4 months ago
4/5

今回2回目のLong Lunchでした。12:30~16:00まで、Window side確約で予約をしました。乗船から船内、担当してくれた女性まで優しく楽しかったです。
次回はハイティーに参加してみたいです。

4 months ago
5/5

Service: The Food was excellent and the staff were excellent as well
Product: And excellent cruise I would recommend it especially for tourists a very good way to see the harbour

4 months ago
5/5

Service: All staff were exceptional and very helpful making the cruise exceptional
Product: outstanding experience meals exceptional the first time I have done this cruise. My family from the UK had a wonderful time. Look forward to repeating the experienced

4 months ago
4/5

Service: Boat was well presented, the food was good & the staff were all friendly.
Some commentary or a map of the harbour would have been good.
One negative is that we thought that because we had purchased deluxe drink package that there was a reluctance to keep service up to us, I.e we waited some time in between drinks.
Product: Good food, great views & well air conditioned (it was 41 degree day)

4 months ago
5/5

Service: The service we had on our lunch cruise was second to none.
Our waitress Hayley ( young American girl ) was polite, professional and made our cruise so enjoyable !!
I have already recommended this cruise to friends.
Product: The food was quite nice . . . good choices and everyone seemed to enjoy what they ordered.
Bar prices were reasonable with a wide choice.

4 months ago
5/5

Service: Everything we encountered was first class. Booking, staff, directions, food and the wine. We had a magnificent cruise of the harbour, with weather made to order. The staff were very professional an more than helpful. We enjoyed the Long Lunch on the top deck. Vivi attended to our lunch and was courteous, knowledgeable and very attentive. Definitely would like to repeat this cruise, but more than likely a dinner, and on New Years Eve. Thank you to all. Ted & Anne
Product: Chose the Long Lunch, ensured window seats, and a drinks package to match. No regrets.

4 months ago
5/5

Service: Captain Cook were fantastic from the start. I had shopped around extensively. I had many questions and specific requests as part of a special birthday celebration. The staff accommodated every request with no drama from the booking office to Kelly our very attentive waitress. A fantasic and wonderful experience.
Product: The long lunch cruise is the only one of its kind and was the reason we choose this particular cruise. The food was delicious and a la carte standard. It was a fantastic leisurely lunch served over the three and a half hours spectacular cruise. The desserts could be of a higher standard, they were not a la carte standard but the entree and mains were mouth wateringly delicious and of a high standard.

4 months ago
3/5

I booked the lunch cruise as a present for my parents; as usual, the cruise and the lunch were enjoyed. However, they were shocked and disappointed - as was I when I heard - that they were charged for tea & coffee. You charge up to $100 for this lunch and then have the audacity to charge extra for something that is assumed to be included - in fact, I've booked these cruises several times in the past for myself and my parents, and we don't recall being charged extra for tea and coffee.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Long Lunch Cruise. We were disappointed to read of your misunderstanding regarding our beverages. Over the three years most  of our dining cruises like all restaurants charge for beverages that customers may choose to enjoy at their discretion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem. We agree that the cruise and lunch are both very enjoyable experiences on the fantastic Sydney Harbour. 

Once again thank you for your feedback. 

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

4 months ago
5/5

Service: absolutely LOVED going on this cruise I'm scared of the sea and this cruise was amazing the food was beautiful the service was equal it was such a smooth ride I am hoping to take my kids on this cruise I'm sure they will love it as well
Product: loved the food it was all cooked beautifully

4 months ago
3/5

Service: I would give 31/2 stars.
We purchased the premium beverage package and the serving of alcohol was very slow - so that we didn't have too much! Waited 20 minutes for a beer! Food was served a lot faster and quality was quite good considering the number of people on board.
Product: I would give 31/2 stars. Refer to question 1.

Response from Captain Cook Cruises: Dear Customer,

Thank you for the review of your Long Lunch Cruise with us on Sydney Harbour. We were disappointed to read that you felt we were not able to meet your expectations regarding your drink service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Your service concerns have been forwarded to our hospitality manager.  

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

4 months ago
5/5

Service: excellent service
Product: Food was good nice day abc

4 months ago
4/5

Service: Everything was really good, except that they mixed up the meals. Three people in our party of 4 ordered the beef - two were medium well, and one was medium, but they weren't given to the right people. Two people were already eating their meals, before we realised that there had been a mix up. I have a suggestion - that the chef use those small labelled skewers to identify how the steaks are cooked, that would be a great help and avoid any mix ups. Apart from that hiccup, nothing can beat lunching and cruising on the most beautiful harbour in the world!!
Product: You can't beat lunching and cruising on Sydney Harbour - just beautiful. And not overly expensive.

4 months ago
5/5

Service: The experience was amazing! Cheers Captain Cook Cruise for a job well done. Keep it up!
Product: The price was not too costly but not too cheap as well.

4 months ago
5/5

Service: excellent staff, great view, great food
Product: the staff was wonderful. the food was great. less walking to see all the sights

4 months ago
5/5

Service: I most definitely would recommend Captain cook, and in particular the Long Lunch is one of the most relaxing cruises that i have ever been on. great food, excellent service and most awesome harbour
Product: Great value and excellent service

4 months ago
5/5

Excellent service, good selection of food, staff friendly, cruise great

5 months ago
5/5

Service: Food, views & the service was divine
Product: Exceptional ease of booking & collecting tickets to board

5 months ago
5/5

Super-friendly staff. Nice food but in small proportions. Fantastic experience.

5 months ago
4/5

Service: Enjoyable lunch
Product: Food was nice and fresh !!

5 months ago
4/5

Service: Service was good
Food Okay
harbour spectacular - despite the rain
Product: reasonable price, easy to purchase on line

5 months ago
5/5

Service: Excellent package - well worth the expense
Product: Great package well worth the investment

5 months ago
5/5

The staff on the ship were courteous & lovely. The food was amazing. As I had overseas visitors maybe some staff that could point out the major sights. Many were new and not sure of exactly where were. I would recommend this cruise to friends & family.

5 months ago
5/5

Service: Booking staff were helpful when we needed to cancel due to a car accident involving one of our lunch guests. A new date was arranged and saw the four of us enjoying a lovely occasion with attentive wait staff and great food.
Product: All staff were friendly and attentive and the food was excellent. We paid extra for a guaranteed window seat and this was well worth the extra $15 per head. The long lunch format meant that we could stay on the boat and relax with friends for an extended catch-up.

5 months ago
5/5

Was a lovely way to celebrate our 50th wedding anniversary. Having splendid weather only added to the enjoyment

5 months ago
4/5

Service: I thought the service was very good and very pleasant.
Product: I thought the service was good and the waiters were very pleasant.
I didnt like the selection of meals.

5 months ago
5/5

Everything, except - sadly - on the day of our trip the kitchen ran out of wafers for the dessert we ordered!
We both ordered the same and my wife's was missing a wafer to accompany it!!

5 months ago
5/5

They were kind.

5 months ago
5/5

Service: Our large, diverse group were cared for the entire cruise. We ranged from babies, toddlers, young children to 92 year olds. Every adult and child was treated as special and we all had a wonderful time. The meal was delicious and even though the weather wasn't the best it was a great experience.
Product: The meal was delicious and here was plenty to eat. The children were catered for also.

5 months ago
5/5

My wife and I were in Sydney for her birthday. Although we lived in Sydney some years before we both love the harbour and what better way to see and enjoy this beautiful waterway but by boat. Booking a Captain Cook Cruise was easy and we were delighted to board such a large vessel with great views. Add to this, excellent service and a quality lunch, this cruise was definitely above our expectations. Our short stay in Sydney was perfect with your cruise a highlight and yes we will return and tell others of our experience. Well done Captain Cook Cruises!!!

5 months ago
5/5

Service: First class customer service, delicious meals and four hours to enjoy the view, the perfect way to experience a special occasion!

Just a minor issue, the toilets are on the lower deck so 2 flights of steps.

Thank you to the staff for a wonderful experience.
Product: Was on special so got a good deal but even without the special very good price.

5 months ago
5/5

Service: They staff were very friendly & gave wonderful service.
Food was pleasant.
Product: Wonderful service from staff. Everyone was pleasant & helpful.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Service: Very good
Product: Everything we expected and more. Just improve the weather next time haha

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you enjoyed this fantastic cruise. We agree that the great service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Service: We were treated so well by all the staff. The food was excellent. They were very helpful in facilitating our wedding onboard.
Product: It was relaxing and food was fantastic.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you enjoyed this fantastic cruise for your wedding! We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
1/5

Service: Not what was advertised.
Rushed through meal (food was ok though).
'Harbour cruise'? Wandered on the shoreline within sight of Opera House and Harbour Bridge then told we were going back to dock to pick up more passengers only to do the same 'route' again. Boat at wharf for a-g-e-s so we got off, as did most of the people including some very disgruntled americans.
Wine about 4 times shop price and then we were told we couldn't take the half finished bottle off the boat. We'd bought it before being told the cruise wasn't a cruise.
Product: Food was ok but the service was rushed. We found out why when they went back to the wharf 1/2 way through to pick up more passengers.

Response from Captain Cook Cruises: Dear Customer, 

We appreciate your honest and straightforward comments regarding your experience on the Long Lunch Cruise. Our long lunch cruise does offers a full experience around Sydney Harbour and offers time to enjoy lunch as well as sightseeing time to view from the open air top deck. Our route does take into other options that for earlier and later drop offs.  We are sorry that we were unable to meet your expectations. We do check our wine prices regularly to ensure that we are on par with land side venues. Under the responsible service of alcohol laws, guest are not permitted to remove alcohol that has not been consumed on board. 

Once again, thank you for your review. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

5 months ago
4/5

Everything was great except they forgot to order the Halal meal for us.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for the review of you Long Lunch cruise with us on Sydney Harbour. We are disappointed to read that we did not meet your expectations with service. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so please be assured that your comments have been to sent to our hospitality manager for review. We're very pleased to hear that apart from this inconvenience, everything was great.

 Once again, we apologise for not meeting your expectations. 

Kind regards, 
Head of Customer Service 
Captain Cook Cruises

5 months ago
5/5

Service: Great cruise. The staff were fantastic and the food was great. Thankyou for a pleasant experience.
Product: Fantastic staff and food. I highly recommend.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

This is the fourth time we have done this cruise and once again it was excellent. The food was fantastic and our waitress very good. We usually take visitors from overseas on the cruise to show them how lovely the harbour is. What we really like is being able to spend 3 hours cruising the harbour as it gives our visitors plenty of time to see the harbour properly. There is no pressure to rush through the meal, and a bonus is being able to go up on deck to take photos. We think the cruise is excellent value.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food, ambience and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Service: The food was of a good quality and well presented. The service was friendly and efficient. It was a relaxed atmosphere and the long cruise time made it so much more enjoyable
Product: The extra time is very good. The meal can feed a little rushed if you just do the short cruise. Taking up the second circuit could make the lunch more relaxed.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Service: Service is good, it was busy because of Christmas so staff weren't as attentive as in the past but as soon as we sought someone's attention they came over.
Product: I think it is value for money as you get a long cruise with delicious food, plus commentary upstairs in the open deck if you desire.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food, commentary and service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
4/5

Service: Great and friendly service. The staff were very courteous and efficient.
Product: Good food and excellent service

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
4/5

Service: Waitress was lovely and attentive
Product: Lovely cruise around the harbour and food was tasty

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful evening in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Just a wonderful experience when we hosted a small family party visiting from overseas and celebrating my adult niece's birthday during the cruise of Sydney Harbour.

Great value, first class catering from a varied 'something for everyone' menu, classy presentation on the upper deck, and highly efficient yet relaxed service at the table.

The day was made perfect by the genuinely warm and friendly welcome from all the staff; they engaged with our party with real interest and a demonstrated desire to make the day just perfect by delivering service that would be the envy of a five star restaurant.

Strongly recommended.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
4/5

Service: People and staffs are nice
Clear and brief introduction, recommendation
Product: Food might have a bit more rooms for improvement

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
4/5

Service: Had a really enjoyable day.
Host waiter was excellent ... she was friendly, attentive and fun to talk to.
We had our 18th wedding anniversary on the boat for a long lunch and it was an enjoyable day
Product: Good value ..... by the way ,.. i dont like your feedback form ... it is telling me that this box is optional, yet doesnt move on unless i enter 15 characters. Slightly annoying !

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise on your 18th wedding anniversary! We agree that the great service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
3/5

Service: Food was good.
Wine was warm.
Ambiance OK
Wait staff not overly attentive.
Ordered coffee; 3 were delivered after 15 minutes. Waited another 15 minutes for the other 3 and had to ask.
Disappointed with the long wait at Darling harbour and that the long luncg did exactly the same route twice.
Product: Website not great.
Staff at the Wharf provided incorrect information.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for the review of your Long Lunch cruise with us on Sydney Harbour. We are disappointed to read that we did not meet your expectations with service. We always encourage guests to talk to the Cruise Director or our hospitality staff on board if they have any concerns, especially regarding food & beverage as they will be able to solve the problem immediately. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so please be assured that your comments have been to sent to our hospitality manager for review. 

Once again, we apologise for not meeting your expectations. 

Kind regards, 
Head of Customer Service 
Captain Cook Cruises

5 months ago
5/5

Service: Very attentive and clear.
Product: Value for money and tasty

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Service: Excellent service, a great experience, food was great what a lovely way to spend a Sunday floating around the harbour and enjoying a meal and drinks with friends.
Product: Everything was just great the meal the service and the experience.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great food and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
1/5

Service: very average . nowhere as good as last time which was only 3 weeks ago .

food is served far too quick - therefore meals were truly pre-done and cold when served

the service was below standard - we went for coffee and they took the table cloths off on our return and the table was wet - this is not acceptable in any form of dining

meals were served on a tray and left on the side for more than 5 minutes and a Chinese child sitting with an adult on the upper level was leaning over smelling the food whilst it sat on the table - i could not believe the waitress paid more attention to servicing the drinks rather than served the food


the service or lack of it was disgusting -

this is my second time on this lunch cruise within the last month and I will never go again and or take guests and or even recommend

the two waitresses appeared confused and did not know table numbers to served the meals


the boat ride and view was and is fabulous

you need to put pipe music on for your customers to enjoy and you need to improve the bar service - it was slow and obviously under staffed and or not trained accordingly

consider a light announcement service of the focal points of the harbour for our international guests regardless they do not speak English have a small brochure outlining the historical points
Product: see above review

terrible never again

Response from Captain Cook Cruises: Dear Customer, 

Thank you for the review of your Christmas Party with us on Sydney Harbour. We were disappointed to read that you felt we were not able to meet your expectations in regard to waiting time to receive your food, the service of your meal and the ambience. We always encourage guests to talk to the Cruise Director on board if they have any concerns, as they will be able to solve the problem immediately. However, please be assured your concerns have been forwarded to our hospitality manager. We can assure you that food provided is the equivalent, if not superior to other establishments in Sydney, with the service to match.  

Once again thank you for your feedback and we sincerely apologise for the inconvenience. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

5 months ago
5/5

We have a great afternoon

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We're thrilled to hear that you had a great afternoon and that you thoroughly enjoyed this great cruise. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

5 months ago
5/5

Service: The staff were polite, prompt and very friendly throughout the cruise
Product: The food was very good. The ship in excellent condition providing all the facilities required.
The cruise was great moving up and down the harbour, proving exceptional views of Sydney.
A very good lunch experience.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were pleased to read that you thoroughly enjoyed the food on this great cruise. We agree that the high standard of boat and the great service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

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