Long Lunch

Inclusions

  • Cruise on MV Sydney 2000
  • 3-course Contemporary Australian a la carte dining
  • Main Harbour sights
  • Million dollar views
  • Up to 3.5hr cruise from 12noon
  • Menu

Need to know

Timetable

Below are the normal departure details. Special timetables operate on selected dates.

Departs  Circular Quay Wharf No.6 Darling Harbour King Street Wharf No.1
 Daily 12.30pm. Disembark 3.45pm* 12noon. Disembark 3.30pm*

*Optional early disembarkation 1.45pm King St Wharf No.1 or 2.20pm Circular Quay.

Check Your Date   Check your date for changes

Download Wynyard Walk Map

Car Parking  Please check your date for road closures 

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In a setting as beautiful as Sydney Harbour, there really is no excuse for anything other than a long lunch. Indulge in three-course a la carte dining, upper deck seating on the superb MV Sydney 2000 and views that easily rival every other harbour in the world. You’re worth it!

Everyone deserves a long lunch and lovely as this. The menu is a la carte offering a superb selection Contemporary Australian cuisine. The seafood selection is always popular, as is the melt in the mouth beef or lamb and desserts the kids will love from the first taste to the last crumb. The wine selection features some of Australia’s best-known labels, plus a small selection of outstanding international wines and liqueurs.

Cruise aboard Sydney’s most prestigious cruise ship MV Sydney 2000, seated on the upper restaurant deck with million dollar views. For 360-degree viewing venture to very top of the vessel and enjoy the sunshine as you cruise the most spectacular parts of the main harbour.

A special Children's Menu is available when pre-ordered - Contact Us

Dress: We recommend Smart Casual

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

Accessibility for people with a Disability Policy

Responsible Service of Alcohol Policy 

Special Diet? Most dietary requirements can be catered for with advance notice - Contact Us

Special Conditions apply to all Special Offers

YOUR SAY STARLIGHT DINNER - Thank you for a perfect evening. Everything was delightful, great food, friendly, helpful staff Rob & Gill

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Date
Rating
3 days ago
5/5

Service: Great experience and really good food, my steak was cooked to perfection. Crew were friendly and knowledgeable. Would definitely do this cruise again, if we are ever we are back in Sydney.
Product: Service and food was great, steak was done to perfection, and on such a beautiful harbour. Loved it.

Review for Long Lunch

4 days ago
5/5

Service: Yes would recommend this cruise to my friends in WA. Service was great with friendly staff - it was a perfect way on a wet afternoon as a visitor to Sydney to enjoy and see the famous Harbour landmarks while being dry, comfortable and enjoying lovely food at the same time.
Product: All the food was excellent very enjoyable.

Review for Long Lunch

4 days ago
5/5

Service: Second cruise we have done. Food excellent, staff even better. Great value.
Product: Second cruise we have done. Excellent food and even better staff. Great value

Review for Long Lunch

4 days ago
5/5

Service: Friendly and helpful crew. Very good with some difficult passengers
Product: Scrumptious and just enough

Review for Long Lunch

6 days ago
5/5

Service: very very good... the staff are so poLite and Looking after me and my famiLy...
Product: very easy onLine, safe and hassLe free

Review for Long Lunch

7 days ago
4/5

Service: Service and meals were without fault. Staff were congenial, well spoken and attired.
My only disappointment was the photographer did not advise of costs prior to unudertaking photography.
Product: Cost per capita and time pleasing

Review for Long Lunch

1 week ago
5/5

The staff were extremely friendly and made us feel comfortable. The 3 course meal was outstanding. We couldn’t rate it more highly

Review for Long Lunch

1 week ago
5/5

Service: Our waitress, Vivien if I remember correctly, was lovely and made our afternoon delightful. We felt very welcome.
Product: The price we paid for the cruise and three delicious courses was remarkably cheaper than what I would have expected!

Review for Long Lunch

1 week ago
5/5

Service: Everything was wonderful. The staff, the food and the views were of a very high standard.
Product: Food, staff and cruise were great.

Review for Long Lunch

1 week ago
5/5

Everything was perfect...didn't want to get off...

Review for Long Lunch

3 weeks ago
5/5

Service: A great day on the World's best Harbor
Product: Good service showing Empathy to oue requests.

Review for Long Lunch

3 weeks ago
5/5

Service: What they did well ? EVERYTHING.
Product: Excellent value for money. 1st rate meal, excellent table service together with the best harbour in the world. It's worth doing again and again and again.

Review for Long Lunch

4 weeks ago
5/5

Service: the ship is excellent, it was easy to book, the food and staff were excellent
Product: great menu choices and a lovely cruise

Review for Long Lunch

4 weeks ago
5/5

Service: Awesome service great location great food
Product: Sufficient amount of time to enjoy

Review for Long Lunch

4 weeks ago
5/5

From the moment we stepped on board everything was brilliant! I’d recommend anyone wanting a great long lunch in the most beautiful harbour in the world to book now...

Review for Long Lunch

1 month ago
5/5

Service: Friendly staff. Nice foods!
Product: Best value for money. Long lunch cruise allow me to have lots of time to entertain my guests.

Review for Long Lunch

1 month ago
5/5

Service: We both have been twice once on an evening dinner cruise . This time we had a long lunch. Boarded at Circular Quay your staff we marvellous, dressed very smart clean & professional. Lunch was very enjoyable my steak was perfect I could cut it with a plastic knife if needed it was tender.

Thank you
Product: Value for money, easy to book, very courteous.

Review for Long Lunch

1 month ago
2/5

Service: The experience was very disappointing! We were on the same "mother's day cruise" 2 years ago and we spent the entire afternoon cruising the harbour and it was great day! This year we spent most of the day docked at darling harbour 2X and Circular Quay 2X - We spent at least 1.5 hours stopped at the dock than cruising the harbour. When I asked the lady she said its not a special cruise but a normal afternoon cruise which differ from what i was told when i booked over the phone.
Product: pricey for spending the day docked at darling harbour and circular Quay

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.We can assure you that the majority of the time is spent cruising.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

1 month ago
5/5

Service: The food was delicious,the staff (malik) young lady asian looking served us quite well.I cant remember her name but i can see the smile.The people are good.We are definitely coming back for another activity,
Product: Excellent service.The staff were very good.

Review for Long Lunch

1 month ago
5/5

Service: could not have been better, staff meal and quality of the boat were first class.
Product: great food, we had the drinks package and it could not have been better.

Review for Long Lunch

2 months ago
2/5

Service: Staff was really nice.
Product: Absolute rip off. Make sure you pay the minimal amount for this.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed to read that this wasn’t to your standards. We believe our pricing to be equal to any contemporary dining establishment in Sydney. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

2 months ago
5/5

Service: Excellent service. Very nice meal.
Friendly and efficient staff
Easy website to use. Friendly staff at check in.
Beautiful day out on a beautiful harbour.
Product: Excellent food and service

Review for Long Lunch

2 months ago
5/5

Service: Absolutely wonderful day. Boat is amazing and so comfortable. Food delicious and staff very friendly. My party of 13 all loved our luncheon cruise.
Product: Good value for money.
Would recommend.

Review for Long Lunch

2 months ago
5/5

Service: Excellent service and a beautifully presented meal.
Product: Excellent value for money.

Review for Long Lunch

2 months ago
5/5

Service: Great Cruise, Great Service, could not ask for a better experience.
Product: Long Cruise, Bar package, Great Day

Review for Long Lunch

2 months ago
5/5

Spot on, beautiful attentive Staff

Review for Long Lunch

2 months ago
5/5

All very organised, clean and modern boat, staff helpful and friendly, nice relaxing tour.

Review for Long Lunch

2 months ago
5/5

Service: We had an excellent day, the food was very good as was the service, we also enjoyed the commentary as we floated along it was very interesting and we learnt history of Australia that we didn't know about .
Product: It was worth the expense, food was wonderful but meals could have been bigger, for a long lunch we expected a 4 course.

Review for Long Lunch

2 months ago
5/5

Service: the service was great the food was great. but we were very disappointed that the cruise only lasted 1 hour 50 minutes when we were informed that the cruise would be 3 hours 30 minutes. we did not get what we paid for.
Product: as mentioned, we were very disappointed about the length of the cruise

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our Top Deck Lunch customers depart our vessel early as our Long Lunch Cruise continues. We believe in this instance, you have mistakenly departed the vessel with out Top Deck Lunch passengers. We always encourage customers to listen to all announcements and to speak to our staff with any inquiries you may have.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

2 months ago
5/5

Staff were very friendly and helpful, our waitress was Mickey. Food was delicious and very good value for money.

Review for Long Lunch

2 months ago
4/5

Service: Food was great. Best views in the world. Ship was also great. Only thought with the drinks service, they forgot us. Only had 1 round of drinks and not offered any further. Then they gave us the bill. We finally had to ask and also ask for coffees.
Product: Great Value. Highly recommend a Long Lunch on the seas.

Review for Long Lunch

2 months ago
5/5

Service: Very attentive staff
I would suggest not presenting the bar bill 1 1/2 hours into the 3 1/2 hour cruise though
Product: Food was better than I would have expected, very relaxing

Review for Long Lunch

3 months ago
5/5

Service: We enjoyed the meal and the service. we paid more for a window seat which was well worth it.
Product: enjoyed the meal and the service. Paid more for the window seat but it was worth it. first lap around we ate our meal and the second lap we took our drinks onto the deck.

Review for Long Lunch

3 months ago
5/5

Service: The cruise was extremely well organized. The service provided by Servers and Crew was first class and the food was of high (restaurant) standard.
Product: Very pleased with the purchase

Review for Long Lunch

3 months ago
5/5

Service: My boyfriend took me for my birthday, I loved it and would recommend the long lunch to anyone. Had the best day ever. Perfect present for the young and old. Had champagne for the first time and the 3course meals were amazing. Especially the desert that was Malibu and coconut slice with a birthday sparkler along with the whole staff and other patrons all singing happy birthday. Perfect for a beautiful day on the harbour. Plus as a smoker the top deck was allowed smokers to enjoy the views of Sydney Harbour with interesting audio of the harbours history
Product: Food was amazing. Best ever 3course meal. Birthday surprise, most amazing and friendly staff. Other patrons friendly and approachable to chat with.

Review for Long Lunch

3 months ago
5/5

Service: Friends travelled and were thrilled at the experience and most definitely will spread the word
Product: Made to feel Special OWZAT!

Review for Long Lunch

3 months ago
5/5

Service: Friends travelled and will spread the word. They were delighted
Product: Friends travelled and even though the cruise was explained, they were more than delighted

Review for Long Lunch

3 months ago
2/5

Service: Customer service could have been improved. The waiters were more busy cleaning up for later events than coming to follow up with coffee requests or drinks or whether things were oK. Need better staff training in hospitality. It was good not to have people/ tables too close. The cruise was nice. We appreciated the 3 yr old twins being invited to see the captain. It was nice to have our birthday cake delivered by staff.
Product: My husband's pasta dish had something hard, a piece of ravioli or pastry. He complained to the waitress. The children's meals were good. In general the meal was good and enjoyed. 2 guests wanted soft drinks but told there were none only juice. Disappointment for them.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
5/5

Everything was well organised, the boat was clean the food was excellent and the service was very good.

Review for Long Lunch

3 months ago
5/5

Service: We chose the Captain Cook Cruise Long Lunch to celebrate the retirement of one of our long serving employees. The cruise did not disappoint. We were a party of 15 and the service and food were both excellent. We will not hesitate to book again in the future.
Product: The long lunch was exceptional value for money. We booked early and due to the size of the party, received a discount on the fee. There was also the option to board and disembark at two different locations which meant that people could leave at a time that suited them.

Review for Long Lunch

3 months ago
5/5

Service: Perfect Lunch cruise

Fantastic experience for my Mothers 70th birthday. Service and food was excellent.
Yes, I would recommend the service. Cannot think of any complaints.
Product: Perfect Lunch cruise

Fantastic experience for my Mothers 70th birthday. Service and food was excellent.
Yes, I would recommend the service. Cannot think of any complaints.

Review for Long Lunch

3 months ago
4/5

Service was great. Meals where very good we all enjoyed what we had.
Just only thing i would complain is you need a proper coffee machine to make good coffee and cappuccino's. Its nice to finish a meal with good coffee.

Review for Long Lunch

3 months ago
5/5

Very attentive

Review for Long Lunch

3 months ago
5/5

Service: Excellent service, food and wine was great, no probs there.

My only disappointment and also my fellow interstate travellers was the actual cruise, basically all you do is keep going back picking up and dropping off, I have seen more of Sydney Harbour on every other cruise I have done, no out to Watson Bay, into Rushcutters bay, nothing really, it is the actual cruise journey that lets your company down big time, it was universal that none would cruise with you again if that is your attempt at showing off the worlds best harbour,
Product: Food and wine no probs all good there as was the service

Review for Long Lunch

3 months ago
5/5

Great personalized experience!

Review for Long Lunch

3 months ago
4/5

Service: Service was excellent
Product: yes the steak was cooked to my liking and the other two courses were great.

Review for Long Lunch

3 months ago
5/5

Service: Excellent in all aspects
Product: Excellent food and service

Review for Long Lunch

3 months ago
5/5

We had a fabulous time aboard Sydney 2000. It was our wedding anniversary. The staff made us very welcome and even organised for our fellow passengers to give us a round of applause. The bar staff shouted us mocktails with sparklers. We also met another couple sitting near us from Tasmania and by the end of the cruise we were organising to visit them for a holiday.

Review for Long Lunch

3 months ago
4/5

The service was great but not exceptional

Review for Long Lunch

3 months ago
5/5

We had a long lunch harbour cruise on the MV2000 for our anniversary. the food and service was first -class.

Review for Long Lunch

3 months ago
5/5

Service: Fantastic experience for my Father’s 80th birthday. Service and food was excellent.
Product: Food and service was excellent.

Review for Long Lunch

3 months ago
5/5

Service: Excellent service. A bit shocked we were not told that the coffee was extra - $8 a cup was too high.
Product: Excellent lunch, service and position of table

Review for Long Lunch

3 months ago
5/5

Service: The service exceeded expectations. Staff were incredibly attentive and polite.
Product: The lunch was delicious and good size servings. Also had a drinks package and was well worth it.

Review for Long Lunch

3 months ago
5/5

Service: Our Waitress was great
Product: It was fine..........,................

Review for Long Lunch

3 months ago
5/5

Service: Very good experience!
Product: Good service..! I loved it..

Review for Long Lunch

3 months ago
5/5

Service: Nice food and a pleasant experience, the team had a good time. Thanks!
Product: Service and food were both great.

Review for Long Lunch

3 months ago
4/5

When I did the online booking it kept reverting back to the current date instead of the planned date. I changed it twice but when I checked, I was booked on a long lunch cruise that day even though the start time had already elapsed. A quick phone call and his was rectified.

Review for Long Lunch

3 months ago
5/5

We were really looked after. The space was perfect. I would recommend the experience.

Review for Long Lunch

4 months ago
5/5

We enjoyed our cruise, and the food was great. We would do it again. The long lunch cruise goes over some parts of the harbour twice. We would have preferred travelling further instead.

Review for Long Lunch

4 months ago
5/5

Service: Good ambience great food
Product: Good ambience great food continue

Review for Long Lunch

4 months ago
2/5

Service: Not up to expectation
Long Lunch Cruise was very short on cruising the best harbour in the world.
Three times into Darling Harbour and not much further than Elizabeth Bay can hardly be called a SYDNEY HARBOUR CRUISE!!!!
The food was average and the wine prices were expensive.
Product: Not up to scratch when you are trying to impress visitors

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
4/5

Service: Really good food very clean. Staff terrific!
Product: Good food well presented and staff were so nice

Review for Long Lunch

4 months ago
5/5

We were a group of 10 relatives looking for somewhere different for lunch around Circular Quay and decided instead to try your "long Lunch" cruise. Apart from our table to be somewhat crowded we all had a great time. Personally, because of my age I found it difficult to traverse the steep stairs onboard. The food was better than expected and enjoyed by all.

Review for Long Lunch

4 months ago
4/5

Service was excellent as was the food. Wine list could be improved. Do feel that having a top food and premium beverage package that we were charged for tea and coffees! Really.!! Staff felt embarrassed at having to ask for $$$ form tea and coffees. We had spent over $300 per couple on the day.

Review for Long Lunch

4 months ago
1/5

Did not complete my request to wish my parents on their anniversary or add a sparkle to their dessert. Bad!! To state long lunch cruise is deceptive when the lunch is finished well before time only to repeat another round of dropping and picking passengers. What’s the point taking two rounds of the harbour??
Pathetic for it’s worth.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service, and will endeavour to fulfil all requests made by our customers. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
4/5

Service: The food was good, service for drinks was a bite slow
Product: My wife enjoyed herself, priceless.

Review for Long Lunch

4 months ago
4/5

Service: A perfect lunch cruise on valentines day.

Only reason I did not give 5 stars is that I was unable to upgrade to the drinks package once on board (had to be done before).
Product: A perfect lunch cruise on valentines day.

Only reason I did not give 5 stars is that I was unable to upgrade to the drinks package once on board (had to be done before).

Review for Long Lunch

4 months ago
2/5

At the time of booking there was a question of special diatery requierments.
We specified gluten free and lactose free. But unfortunately there was no lactose free and then we sent our feed back with full explanation.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We appreciate your honest and straightforward comments regarding your experience on the Lunch Cruise on 14th February 2019. I can assure you we have taken the necessary steps to address the issues you have raised. We certainly regret that we did not meet your expectations and appreciate the opportunity you have given us to improve. We are pleased to note that we have provided compensation to rectify these issues you experienced.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
5/5

Great service and the food was delicious!
This is a great way to celebrate a birthday.
Our waitress was very attentive and efficient.
Thankyou Captain Cook Cruises!

Review for Long Lunch

4 months ago
5/5

Service: The service provided was friendly and professional
Product: We bought this at a special rate and thought it was great value for money

Review for Long Lunch

4 months ago
5/5

Service: Easy boarding, good food,drink and service..definetly would do again
Product: great afternoon, good food and wine

Review for Long Lunch

4 months ago
5/5

Service: Very friendly staff extremely efficient and helpful as my husband is disabled !
Product: Great meal nice wine!! Fantastic trip !

Review for Long Lunch

4 months ago
5/5

Service: All the waiting girls were exceptional, lovely personalties,

Boat was well presented, windows cleaned,
Product: Food and content all exceptional, no complaints here

Review for Long Lunch

4 months ago
5/5

Service: Our waitress, Kellie, gave us exceptional service in a friendly caring manner. The meal was delicious and my food allergy was catered for.
Product: I had to cancel one ticket and a refund was arranged without problems.

Review for Long Lunch

4 months ago
5/5

Service: The best part was meeting Captain Cook at the departure!!
We were greeted in a warm and friendly manner and during the Long Lunch Cruise we were treated with great respect, friendliness, warmth and in a very professional way. The staff were most obliging and we could not fault them. We were celebrating a birthday and the dessert arrived with sparklers and candles and the staff sang Happy Birthday. 10/10
Product: Everything was done professionally and in a warm and caring manner

Review for Long Lunch

4 months ago
5/5

Service: The catering was excellent with a friendly and experienced staff.
Product: Good value for the money.

Review for Long Lunch

4 months ago
2/5

The route was too short. On the booking it was shown 3.5 hours but was about 2 hrs.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise times and routes are listed on our website for complete transparency for our customers and we follow this as closely as possible.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
5/5

Very professional and well organised. Food was good too.

Review for Long Lunch

4 months ago
5/5

Service: All staff were efficient, polite, and welcoming
Product: I expected more choice. Salmon was over cooked. Too few vegetables. Really nothing special, which is surely what you should be aiming for.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
5/5

Service: Fantastic staff , we just love the whole lunch experience . We have been on a few now and will be in many more in future .
Product: Excellent value, great day

Review for Long Lunch

4 months ago
5/5

Staff very pleasant and professional. Boat on time and clean.
Food was very tasty service was not rushed!
As I had overseas visitors they were as impressed as I was.
Another complement on your toilets.( something you probably don't get very often but is part of the service)
As we had two Wedding Anniversaries to celebrate(40 & 50) it was a most enjoyable afternoon and would recommend your cruises.

Review for Long Lunch

4 months ago
5/5

Service: Lance was very attentive and helpful .
His understanding of different wine varieties was limited but he just needs experience
Product: I’m a Sydney boy, born and bred.
My brother worked with you guys for years so I know the product well.
I know the harbour, it’s beautiful.
Food was great .
Lance’s service was great .
Wine was disappointing .
I took and paid for myself and 3 guests . I paid for the premium drinks package . I tried every red and two whites .
The Tyrells moon mountain which I buy on special at Dan Murphys for 20 dollars a bottle was the only average / decent quality wine available .
Such a disappointment .
A little embarrassing actually.
We hoped for better.
One glass of the Mawson had to be taken away . Obviously the bottle was open too long.
As I said , everything else was so good. Why let yourselves down with the wine list, especially today when so many people enjoy food and wine matching .
Anyway we will be back , but I hope this aspect improves . I’m happy to help with the wine selection if u ever want help.
Thankyou

Review for Long Lunch

4 months ago
4/5

Service: The service was lovely and very wonderfulAnd we can really enjoyed the lunch The food was wonderful and amazing
Product: The lunch was fantastic and amazing the cruise could’ve gone out to see a bit further

Review for Long Lunch

4 months ago
5/5

Yes definetly recommend After the horrible storm on the Friday they accomadated us by giving us a Lunch cruise Thank youMy friend has wanted to do a Harbour cruise for 30 years so it was wonderful she had the chance Both Res on chat and the girl the next day were so helpful and very polite

Review for Long Lunch

4 months ago
5/5

Great Service, Great food and atmosphere

Review for Long Lunch

4 months ago
5/5

Service: The service was first rate from the moment we stepped onto the vessel to the moment we left. Fabulous way to spend an afternoon.
Product: Great experience, the food was amazing! The views to die for. The highlight of our trip.

Review for Long Lunch

4 months ago
5/5

Service: Great value for money & exceptional service!
Product: Great value for money!!!!

Review for Long Lunch

4 months ago
2/5

Service: Cruise OK but a bit repetitive. Lunch disappointing - grilled salmon with a bit of salad poor value for money. Coffee extra - not particularly good.
Product: Cruise OK, lunch disappointing: not good value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we’re disappointed that this did not meet your standards on this occasion. Please be assured your concerns have been forwarded to our catering manager. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
5/5

Service: 1st class very happy with staff and food.we will come back and tell our friends about Captain Cook Cruise's..We had a great day..Thank you
Product: Food was so good love it all

Review for Long Lunch

4 months ago
5/5

I booked for a 70th birthday party - all who attended had a lovely day and we are likely to do again. Crew were attentive, asked was it a special occasion and added sparklers to the birthday girls dessert. Thank you for making such a memorable experience

Review for Long Lunch

4 months ago
5/5

Service: Outstanding food quality and excellent service
Product: Great value, especially the Bar package

Review for Long Lunch

4 months ago
5/5

Service: This is our second 'meal' cruise and the food and service was just as good as the first time. We took some American friends and they too were impressed
Product: Excellent food and service

Review for Long Lunch

4 months ago
4/5

Good service with a nice trip

Review for Long Lunch

4 months ago
5/5

Service: It was a great service. Nice food and ambiance.
Product: Easy online booking. Very good

Review for Long Lunch

5 months ago
4/5

Service: the service was really good and the food was excellent
Product: food was excellent but seeing as it was a long lunch, was disappointed that coffee & tea was not included in the price

Review for Long Lunch

5 months ago
4/5

Service was great, staffs were very helpful and friendly, we booked the 3 course long lunch, very classy set up, very relaxing. Food was average thou,but dessert was the highlight, overall we we’re quite happy, it was myself and a friends family from overseas. Would recommend to my other overseas friends if they visit Sydney

Review for Long Lunch

5 months ago
4/5

Meal was fine, however there really wasn't a gap between the courses

Review for Long Lunch

5 months ago
5/5

An excellent day on the magnificent Sydney Harbour was experienced by our group of seven, on board the equally magnificent Captain Cook Cruise boat (ship?).
The weather was wonderful, the food was wonderful and the outlook was equally wonderful. Will definitely book again.

Review for Long Lunch

5 months ago
5/5

Service: The service was excellent. The food was great. We took visitors from the UK on the cruise and they were very impressed. You can't improve on the scenery, but you did show it off very well.
Product: We took visitors from the UK on the cruise and they were very impressed. You can't improve on the scenery, but you did show it off very well.

Review for Long Lunch

5 months ago
4/5

Service: Food and service all ok. Found the area hot at times, lack of air con.
Product: Cruise interrupted by returning to dock. Not all on harbour.

Review for Long Lunch

5 months ago
5/5

Service: Great staff an service good harbour cruise
Product: Great cruise an service was tops

Review for Long Lunch

5 months ago
5/5

Service: ランチクルーズで窓側の席を選びました。別料金がかかりますが、それだけの価値あると思います。お料理も美味しく、窓からの景色も堪能できました。お勧めです!
Product: スタッフのサービスも良く、料理も美味しく、窓側からの景色もとても綺麗でした!

Review for Long Lunch

5 months ago
5/5

we had a great time

Review for Long Lunch

5 months ago
4/5

Service: The cruise, the setting and the 3 course meal were all excellent. If I were to be critical it would be the slight evidence of confusion among the staff early in the cruise with their approach to addressing the drinks arrangements, the selection of the menu choice and then the actual bringing to the table. We seemed to sit for a long while with no contact on any front while some other tables were into their second course. There seemed to be a need for someone calling the shots and organising who was to go to which table etc. Another minor point, it is a pity there isn't a lift up to the top deck floor. I am having mobility problems currently and the steep steps presented some slight problems.
Product: I said all I needed to in the previous page

Review for Long Lunch

5 months ago
5/5

Check in and boarding smooth and we’ll organised. Staff on the ship were courteous and attentive. The 3 course meal was delicious. The ship was clean and well maintained. I would come again and highly recommend it.

Review for Long Lunch

5 months ago
5/5

Very attentive & friendly service. Three course luncheon was delicious. Cruise ship
was very clean & our table had amazing views.

Review for Long Lunch

5 months ago
4/5

Service: Meals were serviced at a good pace. Staff were friendly.
Product: I enjoyed the long lunch, however; I was disappointed that my booking for the the buffet lunch was changed due to low numbers. I had specifically booked with Captain Cook Cruises because of the seafood offered at the buffet.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. All bookings on our cruises are subject to changes stated in our terms and conditions. On this case, we have upgraded you to the Long Lunch Cruise. As you are aware, a buffet can only function when a passenger quota is met. We sincerely apologise for the inconvenience caused and we hope to welcome you onboard again in the future.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

5 months ago
4/5

Service: Food and Staff were Excellent. Marketing was confusing and ultimately a let-down. In buying the premier tickets, we expected we were going on a 3 hr full harbour cruise with commentary and a nice lunch. Instead we were going for a nice lunch (it was) on the harbour and getting shuttled between stops for the convenience of others, so we got off an hour early. That there was going to be no commentary was not evident until the money had been paid and it was on the receipt. It is all about managing expectations - if we had known what we were going to be in for we would have had lunch somewhere else and bought a 'proper' cruise, with commentary.
Product: Food and service was great, plus the venue.

Review for Long Lunch

5 months ago
4/5

Service: Very easy to book and very clear.
Product: Food was good, but expected soft drinks were offered, not only tap water.

Review for Long Lunch

5 months ago
5/5

Service: Great service, friendly staff.
Product: Lovely food, great atmosphere.

Review for Long Lunch

5 months ago
5/5

Absolutely wondrous. My family had a great time. Best way to see Sydney. Food was generous (and I’m a biggish dude).

Review for Long Lunch

5 months ago
5/5

Absolutely loved it and the food and service were excellent!

Review for Long Lunch

5 months ago
4/5

Service: 食物還可以,有一道椰子甜點很好吃,可惜另外兩個人的甜點上錯了。風景非常棒,尤其是好天氣時,吃晚飯後可以好好到頂層去欣賞風景。很難忘的回憶
Product: 整體來說很不錯,但是食物部分可能需要加強,比較可惜。

Review for Long Lunch

5 months ago
5/5

Lovely helpful staff from start to finish. From the order point on the phone, to meeting and serving our lunch. Couldn't be nicer. Food was great and arrived promptly.

The only comment I would make is to change your menu advertised on the website, as it was the 2017 menu and I thought it hadn't changed, but when the day came it was a bit different which was a good thing.

Review for Long Lunch

5 months ago
5/5

Good service good food friendly staff I recommend to everyone. I will come back again my friends from Melbourne enjoyed thank you ❤️

Review for Long Lunch

5 months ago
5/5

Arina was the lady who looked after us all afternoon during our celebration and she did a superb job! She was very friendly, professional and helpful throughout the cruise. We would highly recommend for people to have their celebrations on The Long Lunch private dining area - Sirus Roomwith Captain Cook Cruises!

Review for Long Lunch

5 months ago
5/5

Service: Received what we felt like royalty treatment!
Friendly
Welcoming
Constantly checking to see if we were ok for drinks and food
Product: Foodwas amazing and provided at a timely manner

Review for Long Lunch

5 months ago
4/5

Service: All staff were extremely pleasant and efficient and well presented. Food was good but could have been hotter.
Our waitress, Eesha (sp) was especially efficient and attentive to our requests.
Ship was very well presented and clean.
Our guest was celebrating his 80th birthday and thoroughly enjoyed the experience.
Product: Cruise was 3 1/2 hours and we thought that the route would include more of Sydney Harbour than it did.
The route was repetitive with time spent at Circular Quay and King Street Wharf. Last 1 1/2 hours a waste. Cruise to Manly, Balmoral, Hunters Hill & Parramatta River would improve experience.
We had no commentary in the top restaurant.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department manager. We are sure they will value the positive feedback too. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. Our Long Lunch Cruise doesn’t provide commentary, as this would interfere with the great conversational ambience. We offer a variety of cruises that include commentary such as the Seafood Buffet Lunch Cruise, Harbour Story Cruise and Harbour Highlights Cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

5 months ago
5/5

Service: Excellent in every respect & value for money. I would highly recommend
Product: Value for money, great food, wine & service

Review for Long Lunch

5 months ago
5/5

Service: Absolutely fantastic! Great food, excellent service, awesome day, my third trip.
Product: It is the best way afternoon.

Review for Long Lunch

5 months ago
5/5

The best service

Review for Long Lunch

5 months ago
5/5

5 of us had a fabulous day. Weather wise it was a good day only made better by the excellent food and attention to detail by the staff.
Lovely to just be able to put your feet under the table and be treated with respect.

Review for Long Lunch

5 months ago
5/5

Service: This is one of the best valued packages, and always a favourite, the food is top notch, (love the salmon) great service from the attentive staff, and the views are a million dollars.
Product: Best value for money tour.

Review for Long Lunch

5 months ago
4/5

Service: excellent service and food. We thought the cruise was too long for the children, they got bored on the last leg.
Product: Good value for lunch on the harbour

Review for Long Lunch

5 months ago
5/5

Service: We chose the 4 hour package and charged drinks back to our bill.
Every one commented how good the food is! The young girl looking after us made us feel very welcome. The cruise vessel is amazing what a superb way to view Sydney harbor and its surrounds!
Product: Well priced and worth every dollar paid to see the smiles on the faces of our team!

Review for Long Lunch

5 months ago
5/5

The service was excellent... Really enjoyed the food ..
The cruise around the harbour was very good well worth the money...

Review for Long Lunch

5 months ago
4/5

The Service was great, it was well organised and the meal was lovely. Yes we would recommend the cruise to friends.
Boarding process was very disorganised - not explained Seafood lunch same boat, different level.
Also option to stay onboard for extra hour was not conveyed to us or many others. 😌 However we quickly reboarded at Darling Harbour and enjoyed the views. Lunch was very tasty 😋

Review for Long Lunch

5 months ago
5/5

Service: Wait staff Keiiie was fabulous . Food was amazing. Will definitely book any long lunch cruise when we are in Sydney again
Product: Excellent value for money

Review for Long Lunch

5 months ago
5/5

The service was fantastic, however the price for new year's was too expensive.

Review for Long Lunch

6 months ago
5/5

Would absolutely recommend this cruise to anyone. The price was reasonable. The food was lovely and the service was great. The assistance we received for the member of our party with mobility issues was also fantastic. Thank you for a memorable afternoon.

Review for Long Lunch

6 months ago
4/5

Very good, maybe because we were on a smaller vessel which had less customers on it.

Review for Long Lunch

6 months ago
5/5

Easy to book online: seamless admin: cheery staff from ticket collection to wait staff

Review for Long Lunch

6 months ago
5/5

Service: I made a mistake in booking the cruise (wrong date) but the booking team were very helpful in correcting the error and sending out the corrected information. This was our second cruise with CCC ( first only a few weeks before) and we were delighted with every aspect of the organisation.
Product: A great family experience as we celebrated an early Christmas lunch. Great cruise with quality food and service.

Review for Long Lunch

6 months ago
5/5

Attentive.

Review for Long Lunch

6 months ago
4/5

Service: The food was very good and the service was excellent. The cruise itself was disappointing as we only had a short cruise before we went back to port to drop off the people who had the seafood buffet and picked up the high tea customers. Consequently the advertised 3 h cruise turned out to be 2 by 75 min cruises interrupted by 30 min at the wharf.
Product: Lunch and service good. Cruise disappointing

Review for Long Lunch

6 months ago
4/5

Boat was comfortable but VERY noisy. Food was good and staff were friendly, polite and helpful.

Review for Long Lunch

6 months ago
5/5

What an amazing time, the service was fantastic and the food was delicious

Review for Long Lunch

6 months ago
4/5

Service: We booked the Sirius private room for a group of 21 and had a very relaxed and enjoyable day. We were well attended throughout the cruise and I couldn't really fault it for the amount we paid. Amenities were all very clean and modern. We did however choose the premium drinks package which everyone had to be on (although about four in our group did not drink alcohol) - and on the day there "was not" Little Creatures beer on the menu as is advertised in the example drink menu on their website. Nor was there a suitable replacement for this. That was the only disappointment.
Product: Food was good although a few of us had meat slightly overcooked (not medium rare).

Review for Long Lunch

6 months ago
5/5

Service: Nice trip for older and younger in particular for family with babies or toddler. Your can have together a beautiful trip on the Sydney Harbour with guide and also taste an excellent Australian Long Dinner (Fish or Meat or Vegetarian as you prefer).
Product: Nice trip for older and younger in particular for family with babies or toddler. Your can have together a beautiful trip on the Sydney Harbour with guide and also taste an excellent Australian Long Dinner (Fish or Meat or Vegetarian as you prefer).

Review for Long Lunch

6 months ago
5/5

Service: Food service, wait staff fantastic and addressed our group requests. Food was great, but appears same menu from one year ago. Desert menu seemed to be the only new variety. However food quality was beautiful.
Product: Food fantastic, this is second year attending. Believe menu was the same entree and main a year ago. Would like something new for next year.

Review for Long Lunch

6 months ago
2/5

Service: Doing the same circuit twice didn’t make much sense.
Product: Easy to book online even the day before.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

6 months ago
5/5

Service: The cruise was well organised, table seating was perfect - spaced so each table had ample space - , general atmosphere was quiet enough to talk and our waitress was genuinely lovely. The food options covered many dietary requirements and the food was really delicious. My friends can be hard to please but raved about the food.
The long lunch option is recommended as the shorter option would have meant we would have been rushing our meal. I would definitely recommend this option even to Sydney siders.
Product: Easy to do online and we got a 6 or more discount

Review for Long Lunch

6 months ago
4/5

Our only disappointment was that it was meant to be a Christmas Cruise and there was no decorations or music.
The food was beautiful.
There was limited information on where to get on or off as we were given our drinks bill an hour before we departed.

Review for Long Lunch

6 months ago
5/5

Very Goog!!!

Review for Long Lunch

6 months ago
4/5

Service: Easy to book online; great service; high standard of food and beverages.
Product: Food and beverages were a high standard, great service, comfortable surroundings.

Review for Long Lunch

6 months ago
5/5

Service: Good Afternoon,
I would just like to say that your customer service is above and beyond, from all levels of your staff from the waitresses, admin, chefs, doormen nothing was too much trouble.
Everything about booking this venue has been made trouble free, all of the staff that myself or our guest dealt with were more than competent.



Thanks much appreciated

Kym
Product: everything was perfect, great service and great staff

Review for Long Lunch

6 months ago
4/5

Service: The overall experience was good but could have been great with the front desk experience from the pier and wharf desk. We had over 35+ guest for long lunch cruise and was placed in the private section of the ship. It was such a beautiful experience. Our staff complimented on the 3 course meal. It was delicious. We had a hiccup with guest seats but they quickly got that rectified and hassle free. They were accommodating.

The only bad experience I had was when the Pier desk only printed 25 onboard passes but I had increased the number of guests since my initial booking. The wharf 1 desk did not believe that I was supplied short and refused to provide the right number of boarding passes even after I have collected all 25 passes from all our staff to physically show her. Pier desk should have counted the passes to match what was on the amended record document. Luckily, I had the print out document. So she asked that I showed it to the staff onboard. Also, I was told that I could arrange the drink package when we get onboard but later asked to do so at the wharf 1 desk before the ship leaves so I had to run and pay this at wharf 1.

It would also be good to know when the desserts are being served. Most of us was on the deck and didnt realise that the dessert plates had been placed on our table.
Apart from that....It was good, and enjoyable experience.
Product: The food was delicious! Our staff compliment on the variety of choices. It was perfect!

Review for Long Lunch

6 months ago
4/5

Service: Attentive. Didn’t wait long for service even thigh they were very busy
Product: Perfect for our group Christmas celebration. Time to enjoy our meal and still be able to go up on deck

Review for Long Lunch

6 months ago
5/5

Service: Excellent cruise and staff. The meal and drinks package is highly recommended. Thank you for a great day.
Product: Great food and drinks package for the price

Review for Long Lunch

6 months ago
5/5

Service: Service was great, wine selection was lovely, food was delicious (particularly the flourless orange cake dessert) and the scenery was perfect.
Product: Choices and food were both great.

Review for Long Lunch

6 months ago
5/5

Service: Staff were excellent food was delicious nothing was too much trouble !
Product: Easy to book awesome day everyone loved it !

Review for Long Lunch

6 months ago
5/5

Service: Our cruise was lovely - food was great and very comfortable to be seated in air conditioned comfort. Would recommend highly
Product: GREAT SERVICE GREAT CREW GREAT EXPERIENCE

Review for Long Lunch

6 months ago
5/5

Service: Good food good service good value. We have been on the lunch cruise 3 times now and have enjoyed it each time plus we are due to go on again this month with friends for our exmas get together.
Product: No problem we arranged it on the inter net

Review for Long Lunch

7 months ago
5/5

Service: This day was to be a special occasion for us and all the arrangements were to our real satisfaction.
Original booking was courteously handled; our personal table by the window was well selected by staff and both the meal and table service were professionally presented.
Product: four stars indicate a high standard anyway and as we all know, there is always room for improvement.
Perhaps some commentary on the later stages of the cruise (after lunch) would be appreciated by guests.

Review for Long Lunch

7 months ago
5/5

We arrived on time, the food was really good quality a nice price of stake the other dishes looked good to, we had the alcohol package, so we could just relax and enjoy, went for a last drink and they said the bar was closed when the cruise still some time left

Review for Long Lunch

7 months ago
5/5

Service: Excellent service and food. Would recommend this service.
Product: Service and food excellent.

Review for Long Lunch

7 months ago
4/5

Service: we enjoyed very much our cruise, the waitress that service us, Vivian was great , very helpful with my kids, she made our experience very lovely

the cons,
it was a bit disappointing no having help to take the pram up the stairs to the top level - as we have an infant 5 months old with us and she was asleep

it would make our experience more enjoyable if the cruise offer some extra service for the kids - also a different menu for kids under 10 year old, as my son 5 year old had only one third of the main meal
Product: Delicious food, great seat spot , want to do other cruise to enjoy the top of the boat, as this time was a bit harder as i had my 5 month old baby with us and was a bit windy day

Review for Long Lunch

7 months ago
5/5

Service: The 3 course meal and service was fantastic however we didn’t get the commentary that the lower 2 decks received which was very disappointing
Product: Disappointed that we missed out on the commentary but the food and service was good

Review for Long Lunch

7 months ago
5/5

Service: Excellent service. We didn't need to ask for anything. We were well looked after.
Product: It was enough time to enjoy our 3 course meal, have a few drinks, a chat and lots of laughs. Well worth every dollar.

Review for Long Lunch

7 months ago
5/5

Helena, who took care of us were awesome! Food, ambience and view was good. It pays to pay for the premium package. Everyone had a good time. Thank you!

Review for Long Lunch

7 months ago
5/5

Our waitress was awesome

Review for Long Lunch

7 months ago
5/5

Very warm welcome when we boarded. Excellent waiting staff' great food, would definitely travel again and would highly recommend to family and friends. We have previously travelled on board the Murray Princess and are happy to see the the same high level of service continues. Congratulations to all your staff!

Review for Long Lunch

7 months ago
5/5

Had a great day out. Lunch lunch always good.

Review for Long Lunch

7 months ago
5/5

Service: Bookings were quick and easy. E-mails were concise and informative. Security regarding who I was when picking up the tickets was studious. Pleasant interactions with departure crew. Shipping crew were diligent in safety. Dining staff were friendly and fun to talk to. FOOD WAS DELIGHTFUL. Harbour in all it's splendor is to God's credit. ALL in ALL we would recommend these cruises to everyone. Thanks.
Product: Cost effective. Fun to do. Great way to see Sydney.

Review for Long Lunch

7 months ago
2/5

Service: Booking office staff great as we were running late , waiter staff were all brand new and being trained so was a little frustrating as they were doing some random stuff and we had to keep calling them over to ask for things . The meal was nice but felt very rushed - it could have easily been spread over the whole cruise rather than crammed into the first hour - especially as they were only 7 other tables on the deck .
Product: Not as good as expected especially with untrained waiters

Response from Captain Cook Cruises: Dear customer,

Thank you for review of your experience of Captain Cook Cruises. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

7 months ago
5/5

Service: Everything was great we really enjoyed it
Product: Reasonable we were happy with it just need pure blond beer on board

Review for Long Lunch

7 months ago
2/5

Service: Was a bit rushed for a long lunch
Product: Expensive but food was okay

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We believe our pricing to be equal to any contemporary dining establishment in Sydney.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

7 months ago
4/5

Excellent service and friendly staff. We thoroughly enjoyed our meal and the trip on the harbour.

Review for Long Lunch

7 months ago
4/5

Service: Service & food were fine. Particularly pleased that we could pay for the drink bill individually - those who drink less weren't subsidising those who drink more.
Product: Everyone in our party enjoyed their meal. Beer listing lacked imagination.

Review for Long Lunch

7 months ago
5/5

Service: Went on the Long Lunch. We had a beautiful day food was good and the Service was excelent.
Product: Food was very nice a good selection. Had the table service. Wine a bit dear but very nice.

Review for Long Lunch

7 months ago
5/5

Service: We were made to feel very welcome. The service was exceptional. The food was exemplary. It was my sons 40th birthday. We all had a wonderful day out on the harbour.
Product: Please see the above comments.

Review for Long Lunch

7 months ago
4/5

Service: The vessel was well presented and the staff very courteous. Food was of a good stansard and well presented. We were on the Long Lunch cruise and we were disappointed that their was no commentary . We also paid for the drink package and found that once all course were served the staff seemed to slow down on the table service . We are not big drinkers but I don't think we should have to chase staff to ask for a drink.
Product: Refer above for all my comments.

Review for Long Lunch

7 months ago
5/5

Service: The one stand out feature of our trip on Wednesday 24th October was the young lady that looked after us that day. We were up on the top deck for a long lunch. As I do not remember the name of the young lady perhaps you could look at your roster and tell her what asset she is to your business. The food was of a very good standard and the cruise itself was very enjoyable. The only criticism we have would be the dessert. We feel that they should serve cream or ice cream with the slices as they are a little dry without anything. Once again our congratulations to the young lass that served us, WELL DONE.

Ron and Anita Mortimer.Excellent
Product: I have covered all our opinions in the last, RATE YOUR CUSTOMER EXPERIENCE.

Review for Long Lunch

7 months ago
5/5

Service: The crew looked after us excellently on our lunch cruise for our 50th wedding anniversary.
Product: The team looked after special dietary needs very well.
Food was great and well prepared and very tasty.

Review for Long Lunch

7 months ago
5/5

Service: The wait staff were excellent very helpful and happy,
The food was 5 star, fresh and the meat was cooked perfectly to what we requested.
Product: Very good value for money

Review for Long Lunch

8 months ago
2/5

The cruise was lovely and the lunch was delicious!
We did a lot of research before selecting the Long Lunch Cruise which was supposed to have been about 3 1/2 hours, but in the end it was only 2 hours long. We could have stayed on board for another loop around the harbour, but that would have taken another two hours and we would have missed our collection time. We should rather have chosen a cruise with a proper commentary.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. We also offer cruises such as our Harbour Story cruise, which offers live, personalised commentary providing insights from our highly experienced commentator.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

8 months ago
5/5

Service: Great cruise, wonderful staff, beautiful food.
Fantastic views what more could you want.
Product: Fantastic value, recommended.

Review for Long Lunch

8 months ago
5/5

Excellent lunch - great day out

Review for Long Lunch

8 months ago
5/5

We had booked our cruise for March. However, my wife suffered an illness just at that time which put her in a wheel-chair. Captain cook Cruises were very helpful in allowing us to postpone our cruise, which we then had two weeks ago. We are very grateful for the assistance we received getting on and off and for the personalised service given to us on the lower deck, by the lovely and friendly staff.

It is a big thing for us, that despite disability we can still enjoy so many things in life.

Thank you so much.

Bill and Ruth Thomas.

Review for Long Lunch

8 months ago
5/5

Service: The service was prompt and professional, good value for money.
Product: The food was excellent, presented and tested good.

Review for Long Lunch

8 months ago
5/5

Service: I asked for a nice table for my hubby who was celebrating his birthday and they even put a sparkle on his dessert. It was a lovely surprise.
Product: Meal was beautifully presented and a good selection.

Review for Long Lunch

8 months ago
4/5

The food was very good. The cruise enjoyable.
Staff attention to table service could have been better.

Review for Long Lunch

8 months ago
5/5

Service: The atmosphere during cruise was fantastic. Staff was very helpful and pleasant throughout our stay on board. A great choice of meals which catered for all tastes, cooked perfectly and presented well...Taste sensational. The length of cruise was such that you were not rushed to eat you meal and could take in all the sights and enjoy the whole experience. Loved every second of our anniversary cruise.
Product: Great value for money. Will recommend to our friends

Review for Long Lunch

8 months ago
4/5

Service: excellant
Product: Service was excellant, meal good

Review for Long Lunch

8 months ago
5/5

Service: Fit for a Queen
Product: Couldn't fault anything
The whole experience was marvelous
From the Master Chef onboard to All Staff, making our cruise very memorable

Review for Long Lunch

8 months ago
4/5

Beautiful harbour cruising - even on a rainy day - excellent food, friendly help for a person with mobility problems (2 flights of stairs ! ) wait staff most cordial ,but not too attentive to detail. The perfect place to see our harbour, thank you.

Review for Long Lunch

8 months ago
5/5

Service: Highly recommend.
Product: Delicious meal, and service.

Review for Long Lunch

8 months ago
5/5

From the moment on board our host V was good humoured and hospitable. The cruise was very comfortable, meal very good quality and the drinks flowed making this experience worth every cent. Brilliant Sydney!

Review for Long Lunch

8 months ago
5/5

Very enjoyable cruise, helpful and friendly staff. excellent qualiry and value 3 course lunch and wine.

Review for Long Lunch

8 months ago
4/5

Service: Excellent service provided by the staff. Friendly and approachable. They even waited an additional 5 mins so that one of the group members (who was delayed) was able to make it for the cruise on time.

The only area of improvement would be the choice for vegetarian options. The entrée and dessert was good, however the main was not very enjoyable. Maybe consider other options. Thank you
Product: Easy to book and great discounts provided for large groups

Review for Long Lunch

8 months ago
4/5

I wanted to acknowledge Elmer (our waiter) for his kindness towards my mother who was struggling up the stairs. He came to her assistance unsolicited, demonstrating care and courtesy and helping an old lady feel respected. Thank you Elmer.

Review for Long Lunch

8 months ago
5/5

It was awesome! The service was also great! Thank you!!!

Review for Long Lunch

8 months ago
5/5

It was a very relaxing afternoon. The food was delicious and l would have expected the same dish in a 5 star restaurant.
Great value! Wonderful views!

Review for Long Lunch

9 months ago
5/5

Service: The staff were excellent and looked after us for the 3 hours we were on board. Would recommend the trip to everyone.
Product: A few extra vegetables would have been nice.

Review for Long Lunch

9 months ago
2/5

Ensure that the waiters don’t get the order wrong as he did with me on more than one occasion. If cooking beef tenderloin to a medium request, that it is cooked right through and not raw in the middle as was mine. I actually fainted and vomited my food because of my inability to digest the raw meat.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise experience. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
4/5

Service: La comida ha sido excelente. Hubiese deseado tener más información sobre los beneficios de cada una de las opciones disponibles para el momento de la compra de los boletos.

Aún cuando he quedado muy satisfecho con la experiencia, en general, estoy muy seguro que de haber optado por el almuerzo en la parte superior de la embarcación, hubiese sido una experiencia aún más grata.
Product: Muy buena experiencia, pero hubiese deseado tener mayor información sobre las opciones disponibles al momento de comprar.

Review for Long Lunch

9 months ago
5/5

Service: Celebrating my mother’s 90th birthday - overall we had a great day, once we were on! The info on the website was a bit hard to follow and finding the actual wharf where the boat left could have been better communicated. We only just made it onto the boat in time.
Product: Celebrating my mother’s 90th birthday - overall we had a great day. Could have had a really awesome day!.

Review for Long Lunch

9 months ago
5/5

Excellent delicious food promptly delivered.
Very comfortable dining setting with great views from every angle.

Review for Long Lunch

9 months ago
4/5

Service: Enjoyed the cruise and service.
Product: Yummy food. Just need a better kids menu

Review for Long Lunch

9 months ago
5/5

Service: Wonderful, food was great, service superb and a fabulous view
Product: Greta, all went swimmingly

Review for Long Lunch

9 months ago
4/5

Food was good and service was good but lunch was rushed.

Review for Long Lunch

9 months ago
5/5

Service: Great experience, great staff, great boat, great food. Would definitely do again!
Product: Great experience, great staff, great boat, great food. Would definitely do again!

Review for Long Lunch

9 months ago
5/5

Service: The staff were very attentive without being intrusive. We could not fault our Long Lunch cruise with Captain Cook Cruises. From the food to the service it was a most enjoyable day. Thank you.
Product: It's great value for money.

Review for Long Lunch

9 months ago
5/5

Service: Staff were excellent, menu was great, cruise was fantastic, day was the best.
Product: It was a perfect day with good friends.

Review for Long Lunch

9 months ago
5/5

Service: Very easy to make and manage booking with responsive online and text updates.
Product: Lovely food, well presented and quite tasty. Had booked for buffet but was changed to Long Lunch by Captain Cook Cruises. This ok by us. Service was competent and will likely get better with increasingly experienced staff.

Review for Long Lunch

9 months ago
5/5

Service: absolutely Awesome
Product: Great service great staff

Review for Long Lunch

9 months ago
2/5

Service: We didn’t like:
The beer was flat and warm.
The Champagne was Unpalatable.
The entree of ravioli was under cooked.
We did like:
The steak, it was good.
Product: We didn’t like:
The beer was flat and warm.
The Champagne was Unpalatable.
The entree of ravioli was under cooked.
We did like:
The steak, it was good.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

According to my passengers the cruise, meals and service could not be faulted, Well Done . Regards Washington Vinoles Mobile Manager Itravel

Review for Long Lunch

9 months ago
4/5

Service: Very good
Product: I appreciated the fact that due to my wife being unable to join the Cruise, the cost of her ticket was transferred to the Bar Tab. A splendid outcome.

Review for Long Lunch

9 months ago
2/5

Service: The visual experience was spectacular but the dining experience was underwhelming.The medium rare steak was overdone and quite dry.I commented about this to the lady who served us but there was no offer to rectify the situation.Her English was poor and she may not have understood.Cooking a steak is not rocket science and I am surprised that the task was beyond the so called chef.I thought that a coffee would be supplied in the cost of the meal.It was not.I received an instant coffee for $4.00.That's right...an instant coffee!If I was rating this on the food alone it would probably rate 1.5 stars.
Product: I already did.To summarise the medium rare steak was closer to well done and was dry and the coffee was an extra charge when it arrived was intant coffee not brewed.Also all staf should be able to communicate well in English.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise experience. We can assure you the all of our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

Service: Couldn’t find fault- staff, service & food was excellent. Would buy again & would certainly recommend to others for a special event.
Product: Everything was perfect - would buy again and recommend to others

Review for Long Lunch

9 months ago
5/5

Service: Personnel takes care of the passengers, meal was outstanding, boat was clean, the guide was very good, a marvelous experience for my wife and me
Product: We had an excellent lunch

Review for Long Lunch

9 months ago
5/5

The quality of the food was excellent as was the service. Very happy with the cruise.

Review for Long Lunch

9 months ago
5/5

Service: We bought the lunchtime cruise for Louise and Marty as a special gift for them, visiting from Adelaide for their birthdays. They were overwhelmed with the excellent service they received from all the friendly staff on board. We wanted to do something special for them considering they'd never been on a harbour cruise in Sydney before and the experience was everything we could have hoped for. They also appreciated the insights provided by the commentary and felt it was a great addition to their experience. Definitely recommend for anyone looking for a great way to experience the beauty that Sydney has to offer.
Product: Decent value, our parents really enjoyed the food and remarked on the great quality of each course.

Review for Long Lunch

9 months ago
5/5

Best best best. Food has really improved and its better than before. The service was greaaaaat.

Review for Long Lunch

9 months ago
2/5

Service was poor. Had to ask for bread rolls and main course. We disembarked the boat an hour earlier as the experience was not enjoyable due to poor service.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
4/5

Service: Nice meal, nice views, nice trip
Product: Nice meal. Nice location.

Review for Long Lunch

9 months ago
5/5

Service: We had a lovely relaxing day cruising the harbour with excellent service and fabulous food when we purchased the long lunch option from the Captain Cook cruise website. Highly recommend!
Product: Lovely menu choices and perfectly presented

Review for Long Lunch

9 months ago
5/5

Service: From my ticket purchase to our greeting on boarding to the beautiful food and friendly staff . It was an amazing afternoon.
Product: I did a phone booking with immediate email acknowledgment.
I also receive a very quick response to a special request .

Review for Long Lunch

9 months ago
5/5

Lovely staff and fillet was tender and cooked to perfection

Review for Long Lunch

9 months ago
5/5

Service: Long lunch menu was value for money - 3 courses X 3 choices is in line with Sheraton / Westin/ Intercontinental.
Staff attentive, efficient & courteous - went the extra yard not only for my wife's birthday ( sparkler on her desert & sang happy birthday to her) but also to the couples either side celebrating wedding anniversaries ( sparklers on both dessert & verbal congratulations).
As I am still recovering from pulling both hamstrings they could see my wife's concern about the 24 steps down the toilet. They took the effort to check on me , without my being aware, & then advised her I was OK.
Product: As indicated above the standard of the 3 courses X 3 choices was comparable to Sheraton/ Westin / Intercontinental main restaurants & at discounted $79 PP good value while the full price of $99 PP is of comparable value.

Review for Long Lunch

9 months ago
4/5

I had to call to make a booking as the is no option for infants online. I was assured that I could have a highchair for my 8 month old only to be told that they only offer a booster seat which was far too small for her to reach the table.
Whilst this was unpleasant, the service we received was great. They offered to move our table due to a large rowdy group next to us and the food was superb. Despite a rocky start, the whole 3.5hr cruise was a lovely day out.

Review for Long Lunch

10 months ago
5/5

Service: Wonderful day absolutely will be recommending to all. Specially recommend the service it was fantastic.
Product: Excellent day and well worth the price. Would do it again without hesitation

Review for Long Lunch

10 months ago
5/5

Service: We really enjoyed the 3 course meal and a lovely cruise around the harbour
Would recommend it to anyone
Cheers
Product: A great experience one for the memory bank!!

Review for Long Lunch

10 months ago
5/5

Service: Very friendly informative service. The wait staff explained the extra time on the cruise well which gave us the opportunity to have a rest before desert was served. Decaffinated coffee was found and served. We got some nice photos taken.
Product: Enjoyed the salmon. It was great to have a vegetarian option for our guests.

Review for Long Lunch

10 months ago
2/5

Service: have disabled ramps inside to slide over the staircase so wheelchairs and people like myslef with bad knee injuries wont be forced to walk stairs and excasberate my already injured injuries also people sit way too close I heard the ladies tummy sitting next to me and my guest tummy rumble it was quiet awkward. so the set out of seating arrangement needs to be improved imediatley as a third wheel on any intimate lunch will always leave the food just consumed unsettled.
Product: pretty bland menu it was more an appitiser serving not lunch but still good for the price and sail.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Long Lunch Cruise experience. We were disappointed to read that you felt that there were some aspects of the cruise that could improve. We always encourage our disabled guests to opt for seating on our show deck, as this is disabled friendly. Seating on upper levels of the vessel is the customers prerogative, and whilst we will always try to accommodate customers to the best of our ability, this is the customers decision with which we are not responsible for. Thank you for your suggestions regarding the seating and menu, we will forward this to our hospitality and catering manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch Cruise

10 months ago
5/5

Service: Have purchased long lunch tickets for my mother and I on line three times now and have had no issues . The on line discount is also a bonus, food delicious - so thanks.
Product: Experience & Price are both great

Review for Long Lunch

10 months ago
5/5

Service: Our long lunch was FANTASTIC, the food & service was great, best Stakes we have had in Australia in the last 10 years, the whole cruise from start to finish was perfect, we will do it again and recommend the cruise to all our friends.
Product: Fantastic Sydney 2000 cruiser, followed by the food & staff, making it a wonderful day out.

Review for Long Lunch

11 months ago
5/5

Wonderful staff, thank you for a great day.

Review for Long Lunch

11 months ago
4/5

The food was nice, but I felt like because I rode alone, the wait staff didn’t pay as much attention to me. I also thought the music (80s hits) didn’t match the vibe of the cruise and was a little obnoxious. The views were nice and I liked that rode past places multiple times so I could get plenty of pictures.

Review for Long Lunch

11 months ago
4/5

Service: Vivienne our was wonderful and entertained our grandchildren and provided excellent service to our family.
Product: Food was nice although serving adult size food to our grandchildren was a waste.

Review for Long Lunch

11 months ago
4/5

Service: The staff was very helpful and engaging. The restaurant was clean and the food was excellent. When we travel to Sydney next we will book again.
Product: The food was excellent. Wi down seating is essential to take photos of the harbor. Staff was very friendly.

Review for Long Lunch

11 months ago
5/5

Service: I am unsure of the lady's name who served our table but she went above and beyond to accomodate our group of 10 people for my mums 60th birthday. I can't fault any of the staff on the day please pass on my thanks to your team for making our day better than we could have imagined. We will definitely be back! Thanks again
Chris
Product: Food portions were a good size and the main meal steak was unbelievable

Review for Long Lunch

11 months ago
4/5

Service: The meal was excellent, but the service was a bit slow. Some of the staff were hard to understand.
A wonderful way to spend an afternoon on the world's best harbour
Product: A good choice, and the meal was cooked perfectly. The steak was very tender, and the lemon and lime tart really finished off the meal

Review for Long Lunch

11 months ago
4/5

Service: Staff were very helpful and polite. Food was delicious.
Unfortunately we had to go up and down 2 flights of stairs to get to the toilets. They were crowded and filthy. i advised a staff member so hopefully this was dealt with promptly.
Product: Excellent food and service.

Review for Long Lunch

11 months ago
5/5

Presentation and service was excellent

Review for Long Lunch

11 months ago
5/5

Great service, excellent food. Thumbs up!

Review for Long Lunch

11 months ago
5/5

Service: It was absolutely fantastic, and would do it again tomorrow.
Product: The whole experience was great

Review for Long Lunch

11 months ago
5/5

Service: Best experience to view the harbour.
Product: The plating was topnotch and service was supperb.

Review for Long Lunch

12 months ago
5/5

Service: Everything was perfect except I would have liked commentary on the top floor.
Product: The meal was perfect, also catered for a fussy eater.

Review for Long Lunch

12 months ago
5/5

Service: Friendly staff, on time, lovely meal, good service.
Product: Meal was really great, good presentation, very tasty

Review for Long Lunch

12 months ago
5/5

Service: Staff were very pleasent
Product: relaxed and peaceful time

Review for Long Lunch

12 months ago
4/5

FOOD AND SERVICE VERY GOOD.PERHAPS CRUISE COULD HAVE GONE FURTHER DOWN THE HARBOUR INSTEAD ON DOING 2 LAPS.

Review for Long Lunch

12 months ago
4/5

Service: What they did wrong.

Communication, MINUS ONE.
Tired to organise a birthday cake, seemed impossible, as no communication back from answer phone, and COMPLETE INABILITY to talk to anyone.

Food better than expected.

Shuffle between pick up and drop offs, longer and more than expected, but not a complaint Reality I guess.
Product: iN ADVANCE 100 PERCENT TOO LONG, ESPECIALLY AS BOAT HALF EMPTY, ON OUR LEVEL.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always try to communicate with our customers as effectively and efficiently as possible. We apologise that this wasn’t the case on this occasion. Please be assured your comments have been forwarded to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

12 months ago
2/5

Service: Should have some entertainment in place
Photographer should tell the customer that their will be a cost of photo before taking the photos.
Product: Food was okay, served very quickly

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Long Lunch Cruise. We were disappointed to read that you felt the entertainment and photography wasn’t to your standards. Selected cruises offer entertainment; however, the design of the Long Lunch Cruise is focused on a conversational ambience and the stunning setting. We outsource photographers as an additional optional courtesy for customers who may want a memento to remember their time on the harbour.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

12 months ago
4/5

Service: Great
Product: Great steak no cheese available

Review for Long Lunch

12 months ago
4/5

Although we booked a LONG LUNCH, we had completed our meal and been given our drinks bill by the end of the first round. We got the feeling that they wanted us off the boat then, rather than provide service for the second round.

Review for Long Lunch

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