Service: Great service
Product: Excellent value would highly recommend

Service: really good buffet
Product: good and nice staff, great view

Service: The service and the food were great. The staffs were nice and friendly. I’d have a wonderful lunch and beautiful view with my family.
Product: Oysters were fresh and sweet. The prawns were great too.

Lovely couple of hours cruising around Sydney Harbour
Not sure the premium supplement was worth it for 1 glass of fizz and some little cakes.
The tour guide was very informative
Would recommend

Nice cruise with interesting commentary

Everything was great. Service on board, commentary, itinerary....

Service: Really easy to book. Great value for money.
Fantastic experience from the moment we boarded until we stepped back off the boat.
The running commentary throughout the cruise was informative and funny.
Staff are friendly & helpful.
Will definitely return for another cruise - Thank you
Product: Great value for money.
Easy to navigate around the website & purchase tickets.

Service: Excellent.The narration was very good.The snack was a bit too sweet/sugary.
The service with coffee and welcome champagne was friendly and fun.
Product: Beautiful cruise, several views of the Opera House.
Narrator was very good, pointed out many interesting land marks.
The drinks and food was good.

Service: 船隻乾淨舒適，工作人員服務優良。
Product: 導覽精彩，餐點精緻，航行路線充實，一切都非常地棒。

Service: Would definitely take this cruise again. Great way to show visitors our beautiful harbour. The food on the buffet was lovely.
Product: There was a very good choice of food. Very enjoyable.

Service: Staff were absolutely fabulous, very friendly, very attentive. Bent over backwards to make sure we were entirely happy. "We" being a group of 4 senior ladies.
Product: Enjoyed the lunch but to be honest not the best I have ever had.

Service: Excellent service, very nice staff, very good food, very comfortable. We enjoyed it all.
Product: Very good food and service. Very comfortable.

Service: The commentary and Sydney history were delivered in a wonderfully relaxed, humorous and informative style.
Product: The cruise vessel was clean, comfortable with a dedicated crew complement. It mad an ordinary day into one to remember.

Our guide was articulate and knowledgeable. She was open to any questions. The tour was thorough. The ship was clean and stable. The cakes were tasty and the drinks plentiful. Great value.

Service: It was a beautiful day for cruising, Bob the tour guide was excellent with the information about the area and the stories as well. Staff were very helpful also, a very relaxing time. Would definitely recommend it
Product: Excellent way to see auckland harbour on a beautiful sunny day with a champagne reception

Service: As always Captain Cook has done it again!
I've been to another harbour cruise with Cook but this was my first with the seafood buffet.
The food was fresh and delicious, customer service excellent and the cruise itself awesome.
Flew from Melbourne for a special occasion and am so glad I did.
Product: For the price of a buffet excellent.

Service: The service was amazing, everyone was very attentive. Don't go on this cruise for the food though. It really wasn't very good, but the presentation was. We really just wanted the cruise experience under the harbour bridge and it was very romantic and the champagne, wine and beer were unending!
Product: The food really could have been higher quality. However, the beer wine and champagne were very good quality! That's mostly what we were looking forward to anyways.

Service: The service was excellent and could not be faulted. Your Seafood Buffet Lunch was one of the best that I have had and compared favourably with any seafood buffet that I have had in restaurant's onshore and who most probably have greater facility's than what you have on board. I can only say on behalf of myself and the company I was with, Thank You for a most pleasant day on the harbour.
Product: Drinks a little expensive, but there again it was Sydney Harbour. seafood was excellent and very fresh definitely value for money.

Great service, well done to the team, a very relaxed and enjoyable experience

Service: From boarding to being seated by a friendly courteous staff member to enjoying the food and interesting commentary the whole cruise was excellent
Product: The lunch was good with enough choice

Service: Late start, waiting in sun for 15 minutes to board. When set sail, food was not ready/ organised, waiters running around looking disorganised and frantic, not knowing what each was doing. Nobody replenished our water the whole trip.
Product: Not enough variety, deserts ran out quickly, not replenished quickly enough for such a short trip.

Service: Well organised, good service, excellent cold seafood, good salads. Less than perfect was the hot food selection where the only really attractive dish was the chicken which was off the menu for one of us because it contained chilli.
Product: Easy to book, irritating to have to look up starting times. I should not have purchaes the drinks package, one of us is a non-drinker. Purchasing individual drink would have been cheaper.

Service: The cruise was a good overview of Sydney Harbour and the food served was delicious.
Product: The food was delicious with excellent variety

Service: Personnel agréable et disponible. Beau buffet. Croisière sympathique.
Product: Bon et beau buffet. Croisière agréable

Service: Had friends from Canada they loved it lunch was great as well
Product: all good oysters and salmon prawns what more could you want ?

环境优美舒适。
游览景点超值。
餐食用料优质。
品种丰富可口。

Being from the US, I found the food very delicious and the service was excellent

Service: Excellent food and services
Product: Excellent foods and services

Service: the information the history provided on the tour was good. what i didnt enjoy was the few options for the buffet lunch especially for halal eating guests.
Product: wouldve gotten excellent if the food had more halal options

Service: I will definitely recommend this cruise, great for the family but also for special event with your partner
Product: Food was delicious, everybody can find something they enjoy

Service: We thought the service was very good. The staff were all pleasant, the food was plentiful and fresh. However the coffee wasn't hot enough or tasteful. We used this cruise to celebrate our 40th wedding anniversary!
Product: It was good value for money, very relaxing.

Service: Excellent
Product: Could have more variety..

Service from the time we boarded to disembark was excellent. Staff were very friendly
Food choice was beautiful

Service: A very pleasant experience,boarding was flawless and quick, window seat, good commentary, only downsize, there could have been more non seafood options on the buffet.
Product: Easy to book, I preferred it when the ticket was on =line rather than having to queue to get tickets at wharf.

Service: Staff are very accommodating and friendly.
Product: Very informative and entertaining

Service: Very good service. Coffee machine wasnt working very well. Otherwise all goof
Product: Good lunch and cruise. Couldnt hear commentary very well

All good enjoyed experience would go again

Service: I made a mistake with order. Phoned captain Cook cruises and they fixed it in no time
Product: Amazing food with great views. Plenty of time to look around

the service was very good.i have been on several dinner cruises and staff are always good. good to see edward doing the cruises,he is a very good host

Service: I had read a lot of the negative reviews before booking and was a bit nervous I’d picked the wrong company but our experience was awesome! The service was great, very attentive and we had absolutely no problems getting drink service. The food was really nice and there was plenty of it. The Staff were really friendly and good with my 2 kids (3 and 8 years old). The views of course amazing. Overall totally worth it! And would definitely recommend.
Product: Great food, variety and plenty of it.

................ ................

We took my elderly parents on the lunch cruise. Everyone was helpful. Very relaxed atmosphere with the right amount of commentary.

Service: Excellent cruise on a very clean vessel with happy and courteous Staff. The buffet lunch was plentiful and tasty with good selection. Enjoyed it all
Product: Lovely lunch with good selection

Service: Excellent service from booking right upto the seating arrangement of our small group of 12. The food and selection was fresh and delicious. Everyone was extremely happy and cannot wait to return.
Product: Great service and food was fresh

Service: 없습니다
Product: 시드니에 오신다면 꼭 신청하고 참가하세요 굿입니다 쾌적하고 친절하고 멋진 여행이었습니다

Service: Very easy to book on their website and staff/crew were great. Great and informative commentary
Product: Great value and excellent commentary

Service: Second time I've dined with Captain Cook Cruises and enjoyed it just as much this time round. The cruise itself was informative and provided great views of iconic landmarks and the food was delicious with a good range considering it was only for lunch. Service staff were professional and friendly.
Product: Worth every penny - loved the lunch! Enjoyed our time on the boat and would do it again.

Great service.

Service: We enjoyed the little extra attention of being allowed to board first..Glass of wine waiting for us. Staff were excellent.
Product: Easy to book what you want on line.

Service: Yes
Product: Delicious food, sea food are fresh

I like the entertainment, the story teller is a great person

Service: The cruise was lovely as was the food. The wait staff were distracted and not attentive. We had three children and the drinks were adult size glasses- which ended up being spilt. We had ask if there was a children’s meal which is odd given the booking request asking for details of ages.
Product: This is a great Sydney experience

I had booked for a Harbor story premium cruise. The ticket counter asked me to join the line at gate A1, which I did. However, the cruise left without me. On enquiry, the staff said that it wasn't their mistake. There was no coordination between the ticket counter and the staff that board the customers. No display or information indicating the gate for the cruises. I have very poor experience and was not very happy.

Nice commentary and safe operation. Good service.

great experience

Boarding was disorganised. Passengers who have purchased premium tickets should be directed to the upper deck. We had to go upstairs to get our champagne. Fortunately I was served by Julie who kindly brought the champagne down to us on tray. As we were on the lower deck we did not have the choice of cappuccino, lattes, etc. Also, I’m sure the info on the website referred to a plated afternoon tea - not in a box. The sound quality of the cruise commentary was very poor on the lower deck.

Service: A comprehensive tour of the harbour covering the major attractions.
However our 'guide' on that cruise could use a little more respect for the paying passengers. Although she announced she would appreciate people sitting close to her not speaking whilst she was commentating, she positioned herself on a seat, from which she did not move for the entire cruise, very close to my overseas guests who had already taken their seats prior to the 'guide'. My guests did not have a good grasp of English and needed translation but the guide, quite rudely, asked them to be quiet. I would have thought she would realise her commentary was being translated and would reposition herself further away. Instead, she caused some embarrassment to my guests ( 9 in total ) and lowered what should have been a wonderful experience for my first time visitors to Sydney.
Product: Refer previous comments - the 'guide' let us down with her disrespect.

Service: Food was excellent,table service could have been a little better but overall great experience
Product: Loved the oysters and prawns

Service: ...
Product: It was really good.......

Service: It was 5 star service and good hospitality.
Product: Food was nice and more than enough on the tables.

会推荐

Service: Either if you are in Sidney for a day, or for a longer time, this cruise is really ideal to explore the city and its landmarks from a special point of view and to get a peek of the ocean! The commentary includes interesting historical info and charming anecdotes. We loved it!
Product: Easy to complete. Great special offers with online purchase!

Service: Nice food and service but the extra $15 per person for a window seat is too much. $10 per person would be reasonable.
Product: Food and service is good. Extra $15 per person for window seat is too much. $10 per person would be reasonable. I booked table for eight. Only four are facing the window the way the table was set up.

Good view

Service: Staff and food good
Product: Food good and service good

The service was very friendly and the commentary interesting and entertaining. We had the deluxe package and I although the coffee was good, the snacks were not very nice, which was a bit of a let down considering how good everything else was

Service: Fantastic cruise, Great service. Thank you so much!
Product: Purchased it on-line. Easy to use.

As we often do, we took our overseas visitors on the "coffee cruise". Everything was great - as usual - with one exception. The lack of outdoor seating. The vessel we sailed on had very limited outdoor seating which rather forced us inside. On a fine Sydney day, this was disappointiung.

Service: Good food. Good service. Fantastic View.
Product: Fish dish can be improved

Food is very fresh and enough to get full. Fantastic views for the whole harbour. It is worth to try.

Service: The staff were fantastic. Did not enjoy the meal offered but the wine went down well. The cruise seemed to go very quickly.
Product: Would rather have paid more for a longer relaxed cruise

Well informed on cruise.
Got premium .
Snacks werent much should be a little more.

Service: Superb. A very enjoyable experience. The service excellent, polite and very professional.
Product: The food was first class and plentiful.

Staff very helpful, food very good and commentary interesting.
Sights on harbour great

Service: Had a great time, I would rate 4 1/2 star rating. Service was a little slow in getting drinks once ordered, but food was great. Maybe some live entertainment would have been good even a solo guitarist singing songs for an hour or so . Other than that no complaints & would certainly recommend to others :)
Product: Food was excellent & plenty of it, drink service was a little slow

The service was good but please consider adding non-alcoholic beverages on the menu (aside from water).

Service: The commentary was informative food on premium was average can be improved wine was good very enjoyable
Product: Very informative and scenic what let it down was the food package can be improved wine was good

Service: Excellent information delivery over speaker system perfectly timed with arriving at locations. We liked our window seat and the servers. The only downside was the food - it was initially served upon boarding and then food service stopped within an hour of our two hour cruise. More food would have been nice as we didn't get to eat everything we wanted...
Product: Needed more continual bringing out of food. Ran out of Ham and not replenished. Delicious food otherwise.

Service: Captain Cook Cruise have always accommodated me and my carer with access onto the boat as I'm wheelchair bound.
they are friendly and helpful.
I always book for the dinner cruises every year, however this was my first lunch cruise and will continue to choose Captain Cook Cruises for my annual end of Christmas celebrations.
Product: Very helpful , always help my care with my wheel chair

Service: Great entertaining and informative trip around the harbours in Sydney

Defo take the premier option if you can
Treat yourself 😎
Product: A nice treat going premium

On the whole an excellent outing. We would have liked our table cleared a little earlier. In the end I approached an attendant to clear the first course of plates so we could enjoy the rest of our meal. We were celebrating my son's 50th birthday.

from the beginning to the end everything was great, wonderful experience

Service: It was a fortieth birthday months in the planning. And the service was exactly what I had expected. I thank the crew of the Sydney 2000 on the 12th of December for their fine service and the efforts they had made in the restricted timing available to them, to make this the most occasion the most important person my life could have expected - or dreamed of!
Product: Departure was prompt and the meal service well rehearsed in such a way that one would not say it was rushed. Timing was very well orchestrated.

Service: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.
Product: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.

Beautiful boat and very comfortable. Great host guide, made the cruise interesting and fun. Exactly the right amount of time allocated.

Service: Drinks waiter confused our order and brought us a $55 bottle of wine (after charging our credit card) instead of a glass! Disappointed not to have the crab salad we had last year. Having said that we had a great outing, food was excellent and the trip was good value. Would certainly recommend it to friends. We have done the buffet lunch around Christmas 2 years in a row and would do it again next year.
Product: Excellent value, fresh food.

Whole experience was very good and have recommended to other family members. Staff were helpful and friendly.
One small disappointment- we were surprised that the dessert buffet did not have a Christmas theme, considering this was just two days before Christmas and I am sure that many of your customers were enjoying the event as part of their extended Christmas celebrations.

Thank you

Ship was clean and beautiful, food was brought out straight away and constantly topped up - so no-one went hungry and the bar service excellent. We picked a terrific day and the boat was only about half full. Great commentary even for locals to learn more about our beautiful harbour. Only down side was the cost of a bottle of wine - $60 was a bit over the top for a $13 bottle

Very friendly tour guide, very engaging.
She had a lot of knowledge. Very informative cruise. Amazing views. My family from overseas fell in love with Sydney.

Service was excellent and informative

Service: -1st class service and attention to our group
-food was of good quality
-and 👍👍 for overall rating
Product: -1st class service and attention to our group
-food was of high quality
-👍👍for overall rating

Service: The Captain was a fabulous tour guide, his constant enthusiasm and energy were infectious and he never ceased to entertain. This mini cruise was worth every cent.
Product: The Captain was a wonderful tour guide, very entertaining and informative with plenty of cheeky humour. We had the best time and it was worth every cent!

Service: Our group have taken this buffet lunch cruise 4 times over the past 5 years and this year were very disappointed with the experience. The buffet was quite limited, and not a lot of choice. One of our group had been on the exact same cruise 2 weeks earlier and the choice was better. The desserts were very poor with limited variety of fruit (the cheapest available it seemed) and the drinks were extremely expensive........$11-$12 for a glass of wine is highway robbery. On top of all that, the section was only half full and we were still crammed in with barely room to move, especially eating with no room to move your arms. Whilst we appreciated the window seating, we could not move from our seats backing on to the window as there was no room to move the seat back even a few centimetres to get out !! The staff came around taking our serviettes 45 minutes before the end of the cruise, like they were stopping guests from further eating. We will seriously not consider this again next year for our group.
Product: Very disappointing choice, limited compared to previous cruises with same company. Expensive drinks.

attentive friendly staff, plenty of space around our tables, good food.

Service: Friendly staff who were polite and helpful. Ensured we had a memorable occasion.
Product: Great variety of foods and appropriate sized cake portions to enable more variety. Plenty of fresh fruit. Delicious ham. Water for tea not hot enough to enjoy.

Service: We received poor customer service. There was only one food station for the busy cruise and we needed to wait I. Long lines. Food ran out and wasn’t replaced quickly or left completely. Staff were in attentive and needed to be ask for assistance. Not good enough!
Product: Very ordinary and long waits not enough vegetarian food or assistance from staff at the buffet.

Very interesting Premium Harbour Cruise lasting 2 hours. Excellent commentary from a knowledgeable lady.
Only criticism was quality of afternoon tea supply, 3 cakes and small cheese & biscuits for 2 people?

Service: The service was outstanding and food was amazing such a variety and seafood was so fresh, Totall recommended and I am going to book again for the new year as we enjoyed it so much.
Product: Food and sea food was so fresh and just beautiful.

Service: On time, food was good, service good.
Product: Good choices and plenty available, hot food was hot and cold food cold, as they should be.

Good commentary, pleasant staff. Stayed out the advertised time... not sure why but I was expecting sandwiches or something savory but only a tiny box with a triangle of laughing cow cheese and 3 small crackers but cute little boxes with miniature cakes in them... would recommend the premium tour agsin

Service: The staff were friendly and made sure we were well catered for in drink plus the food. With asking for a window seat we were able to enjoy the view of the harbour without moving away from our seats.
Product: Food was good and we were given a choice with our mains and dessert !

Service: Perhaps you could charge less for alcholol
Product: Expensive salad and expensive booze

Great cruise on an amazing harbour!

Everything went smoothly

Service: A great experience, thank you. Could have had vegetables with our lunch...
Product: Vegetables would have been good

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Service: Excellent Service and Cruise.
Product: Wonderful experience with the cruise.

Our overseas guests loved the commentary and the comfort of the boat as well as the beautiful scenery of Sydney Harbour. Some sunscreen might have been helpful to have on board.

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

Service: Excellence ,
We miss the trip we booked, due to traffic we arrived at wharf No,6 ,20 minutes late .The girls at Captain Cook service desk was very nice she understand and offer us the afternoon cruise for free .
On board, we so impressed with the knowledge the MC given to passenger in regarding the history of Sydney harbor , also the snack and drinks served onboard .The boarding facility provide by the the gangway person was quick , efficient and safely for passenger .
Forget to mention the vessel is world class, very clean wash room ,seating on board is very comfort and flexible .
I will certainly introduce Captain Cook cruise with my friend and overseaa visitor
Well done , many thanks
Product: Excellent price for the service provide

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Service: Online was easy to navigate and easy to use. Then the staff at the cruise depot were very friendly giving us lots of details about the cruise
Product: Excellent service and fantastic staff with pleasant manners and excellent knowledge

As usual, the harbour was magnificent but the boat was untidy and looked like it had been used for a large party the night before with little attempt to clean up and re-position the furniture. The windows were dirty and just to top it off the commentary was benign and demeaning....at a few points I thought I was back in kindergarten being spoken to by the teacher. Would recommend any tourist to use one of the competitive companies for s Sydney harbour cruise.

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Fantastic afternoon on the harbour. It could not have been better! What a great platform to view the most beautiful harbour in the world. Great experience!

Hi Captain Cook cruises.

Myself and my Father and Step Mother ( who is in a wheel chair) came on your Harbour Story cruise as per the booking email below.

This is the first time I have ever complained about anything but I feel the need to say something this time as the experience was extremely disappointing.

My Step Mother needed to use the bathroom prior to getting on the boat. She wanted to use the Accessible toilet located near Wharf 6. When she got there it was locked so she asked the people at the ticket office for access. They said she would need to go and get the key from an office at Wharf 5 ( I think it was) When she got there it was extremely busy with people waiting for service. She finally got the key and came back to the toilet. If the boat had not been late she would have missed it. I was not there to assist her as she wanted me to wait for the boat and try to delay it so she was on her own and extremely flustered.

This was very upsetting for her .

On the boat it was again very disappointing. I have been on several harbour cruises and enjoyed them. This one was not enjoyable.

The commentator at first seemed very informative but once we passed garden island there was very little information. There were long gaps where she disappeared and at one point even asked us to guess what we were seeing.
I understand that there are different styles of commentating but as I have heard a few I am aware that there is usually far more information given and this is a large part of why I take visitors to Sydney on one of your cruises.

With regard to the cake boxes we were given – The cakes and the cheese that went with the crackers were frozen solid. ( this is not a big deal in the scheme of things but worth mentioning)

The coffee was good!

Please note - The above email was sent to Captain Cooke Cruises and their response was to send me a link to their online review. Hmm

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

We had a wonderful night. The service was exceptional.

Service: The arrangement with Captain Cook proceeded as planned.
Product: We have no idea what to expect but we are happy with our purchase.

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Great harbour cruise with very informative commentary. Loved it.

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

The tour was informational and covered and big portion of Sydney Harbour including history, fun facts, and stories. The weather was good on the day of tour, therefore most of the participants gathered on the deck for photos, would be even better if the speaker on the deck is louder so we could have heard the guide over the strong wind. Love the way that the captain purposely stopped the vessel when there was a good view of the opera house.

Service: Loved the cruise! From being me t at the gate by guide/narrator Paul to the end, it was an enjoyable experience. Highly recommend doing this first when in Sydney to get a feel of where you may want to further explore!
Product: A-One! Easy online purchase and a discount to boot!

Service: Very nice way to see Sydney. The tour has commentary also there is a live person on board to answer your questions. Good experience.
Product: Made the purchase on time. Easy

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

always a great experience. staff very friendly

The food was great, but the kinds of food were less than I expected.

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Service: We’re expecting a couple of a dish with cakes and a variety to of fruits on a table for morning tea... but all in a small boxes. ... bit disappointed ...
Product: A tour guide was wonderful. However we shouldn’t except a variety of cakes or fruit for morning tea. Crackers and cheese are okay, but Mini cupcakes are all in a box and bit dry.

Service: Amazing experience
Product: Good .........................

One FANTASTIC experience from beginning to end - our UK visitors were most impressed. Enjoyed the commentary - most informative.

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Fantastic 2hours touring around beautiful Sydney harbour. We took our son and his girlfriend who both live in the and the UK on the VIP morning tour. A lovely commentary that offered a great insight into not only the history of the area but how Sydneysiders live. The morning tea was diverse and tasty, our welcome on board bubbles was a lovely treat as well.

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

즐거웠습니다.

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

We had a great tour of the Sydney Harbor. The weather was fantastic and the guide was very knowledgeable about the area. This tour is a great way to experience Sydney from the water.

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Great experience. Good food. Very friendly staff

The narrative information was interesting and the crew was courteous.

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

We really enjoyed our sightseeing cruise. The two hour trip around the harbor was beautiful. Our guide was very informative and our guide did a great job!

Service: Perfect view and guide is very thorough. Not crowded
Product: Harbour story Premium but paid story normal price. If have to pay Premium price, might be too high

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

We really enjoyed our Sydney Harbour Story Premium Afternoon Cruise. It was nice to purchase the Premium Cruise for the same price as the regular cruise. It's always fun to have a little sparkling drink. :-)

Service: The service was excelent
Product: excelent No complaints all good

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

Service: Excellent cruise, entertaining and informative commentary. Would recommend.
Product: Excellent cruise. Would recommend.

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

I often take visitors to dine on the harbour. Service and food are good.

The cruise was absolutely beautiful and very informative. The host was very good. The only issue we had was we bought the premium package and when we got the cakes and cheese and crackers they were frozen and very unpleasant to eat. For paying for premium package you would think the food would be not frozen. But all in all the cruise was very pleasant.

Service: Nice way to see Perth while relaxing. Good commentary.
A Captain Cook Cruise on Swan River is A must for all visitors to Perth !!
Product: Unbelievable cruise - enjoyed It

Service: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.
Product: First time on this cruise, a friend had recommended to us. Had a great experience, the tour guide was so entertaining and full of information about Sydney and its history.
Will be highly recommending this to friends.

Thank you.

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

The cruise was very good value for money - we had the premium package which included a glass of pro secco and afternoon tea. The commentary was informative and the vessel was comfortable and well equipped. A good way of seeing the harbour area and gaining some knowledge of the history and sights.

They made us feel welcomed.

Service: Clean vessel. Well equipped. Pleasant tour of the harbour

The premium tea in a box wasn’t very nice. The cakes were stodgy.
Product: Pleasant cruise. The afternoon tea wasn’t very nice tho. Three stodgy cakes and a bit of processed cheese

Service: I took two visiting friends from overseas and my first time to avail of Captain Cruises services and very satisfied with the services. The staff are very friendly, approachable and professional.
Product: Value for money and wonderful experience

プレミアムクルーズでサービスされたスパークリングはグッド。スイーツは4個セットで、とても美味しかった。

Great narration by the tour guide and excellent overview of the history of the harbor and the city of Sydney.

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Service: The commentary provided interesting knowledge and history. We covered a fair area of the harbour.
The delux afternoon tea was only provided on request. Maybe more information on boarding would have been helpful.
Thoroughly enjoyed the cruise.
Product: Was especially happy with the discounted price. More information required on boarding as to where and what was included.

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

Service: Excellent cruise for all ages; lovely stroll around the harbour with informative information & lots of treats. Highly recommended !
Product: Excellent ! Lovely stroll around the harbour, and very informative. Great value for money. Recommended for all ages. Love the extra treats !

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Very much enjoyed our trip around the harbour; Paul was good and informative.

Definitely would recommend
Very nice ship and crew

Service: Excellent! Everything was organized to perfection, from start to finish and everything in between. The crew were very friendly and attentive, dining room staff were excellent and the chef catered to our difficult food intolerances. Shore excursions were memorable, and on-ship activities were entertaining. Thoroughly enjoyed cruising with Carnival.
Product: Great to see something of the Isle of Pines rather than just enjoying the beaches. Some commentary would have made it perfect

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Service: We really enjoyed our recent cruise with Captain Cook Cruises. The staff were very friendly and the commentator gave out excellent information as we cruised around the harbour. Perfect way to spend a afternoon.
Product: Friendly, professional operation.

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Perfect lunch cruise.

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Service: とても楽しい2時間でした。ウェルカムドリンクのスパークリングワインをスタートに、陸上からだけでは見られないシドニーのいろいろな表情を垣間見る事ができ、次回行ってみたい場所がたくさんできました。
船上では女性のガイドさんがマイクで説明してくれました。（見える物の説明だけでなく
歴史背景などいろいろ話してくれて、自分の英語力が不十分なのが残念）
また、当日は少し肌寒い日でしたが、展望デッキのテーブル席には途中から透明カーテンの風防が広げられ快適に過ごせました。もちろん直接風景を見たければ数歩進んで透明カーテンの向こう側に行くだけです。
サーキュラーキーに戻ってくると、今度はハーバーブリッジの下をくぐって鉄骨構造を眺めたり、海から高層ビル街を眺めたり最後まで飽きることなく楽しめました。
Product: 金額以上の価値のある盛りだくさんの良いツアーだと感じたため。

Service: The cruise was good, apart from the guide was a bit hard to hear, he wasn't speaking clearly and some of his opinions were personal to him, not about the harbour in general, also the morning tea was disappointing, to be given 4 little boxes each with 3 cakes and some crackers & cheese, when it looks on your website like it would be sandwiches & cake displayed on a two tier cake stand.
Product: Not as advertised, ok but nothing special

a staff celebrated my friend's birthday. We were so moved. Thank you.

The food was great, the service was good and the view was on point!

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか？久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Service: I enjoyed all the options they provided for excursions. The only thing I didn’t like was the food.
Product: All was great except the food. Loved the scuba diver who took pictures.

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Service: Staff were okay
Product: Food was so so..paying for view not quality.

Everything in this cruise was great: the views, the food and the crew. The only thing I would change is the sound of the guide's microphone. It was too quiet and sometimes impossible to listen properly.

Great cruise. Meals were tasty and the service was excellent.

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Service: My daughter Kristie and I really enjoyed the “Harbour Story “ Cruise !!
It was a picture perfect day as we cruised past Opera House,Harbour Bridge, Garden Island and Luna Park .
Commentary was excellent as we were told of different events and stories !!
A great day on our beautiful harbour!
Product: Service excellent! We had premium cruise with wine , savoury and sweet snacks and coffee which we enjoyed.
Staff friendly and helpful !!

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Service: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended
Product: We booked the base cruise online on the Captain Cook Cruises website and ended up with a free upgrade to the Premium service, with the glass of bubbly and tea cakes. It was a sunny afternoon and it was a great way to see the incredible Sydney harbour, bridge, beaches, and major landmarks. The live commentary by Brandon was informative and entertaining: he provided great insights into Australian history and urban evolution. The bar host (Aram??, originally from Nepal) even made me a beautiful cappuccino to order on the professional Faema Italian coffee machine. Excellent value and service: highly recommended

Bought a premium cruise with snacks and drinks. Boat was broken. Got sent on a smaller boat with no food or drinks. Premium passengers were the last ones on since it wasn't our boat. There were few outside seats and I ended up standing. Was told it was the same price. The cruise was nice - but it wasn't what I paid for.

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Great service.

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

Service: I couldn't say anything bad. I thought the value for money was very high. The tea cakes were lovely, the champers & coffee was just fine, the tour was of the advertised length, the boat seemed to be piloted very well and safely, and the tour guide on the loudspeaker knew heaps and heaps about Sydney. Also, I don't think I saw one child, which was pure bonus.
Product: Rewrite your questionnaire so it doesn't require this much freaking effort. You have ****** me off now.

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Service: The premium harbour story scenic cruise was excellent! Warm reception and very high quality refreshments were providered
Product: High quality refreshments and very interesting commentary of the journey

Punctual, nice food, good service, window seats and did well in catering for my group.

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Service: Really enjoyed the cruise, commentary and on-board service, facilities and experience. A great way to see Sydney!
Product: Good coffee and cake box provided

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Service: Have had many previous cruises on Captain Cook and have thoroughly enjoy ourselves
The ship crew provide an excellent service .Paul who conducted the Historical commentary was very informative. Looking forward to another Cruise in the near future
Product: Purcgased ticket on line,no problems

Loved the pacing of the cruise with the live commentary on the various landmarks around the harbor woven with Australian history. Most importantly loved the drinks and dessert that came with the premium tickets!!!!

service was very good, and the food was exceptionally good as well

It's a good choice having 2 hours cruise around sydney. however, the difference between premium and standard harbour story is not really worth it since it just give me a box of cookies and a cheese than the standard one

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

The food, service and music were all good and the view was fantastic!

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Good service, good environment and a pleasant journey

Service: Good service, clear commentary, lovely ady
Product: Top cruise, best intro to Sydney for visitors

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite

We enjoyed our recent 2 hour afternoon cruise. Our commentator was very informative with his narration. This is my second time on Captain Cook Cruises and will we doing another one with friends in a few weeks.

Service: The snack not
Good enough .
Product: With more variety of food is better

Service: Lack of directions getting on board
Windows in dining area dirty hampering view of harbour
The prawns on buffet were old and below par
Product: The prawns were very average

we had a marvoulous day, thank you

Service: Great experience thank you!
Product: Very nice yummy thanks.....

Service: The crew on board and in the ticket office were very happy and friendly. The lady speaking on the tour was very informative and engaging
Product: The afternoon tea was yum!!

Service: Very good, well worth the money.
First cruise I have been on that goes into middle harbour as well.
Product: Great value, easy to organise on line

Service: The service is always of the highest standard - crew on board friendly and helpful and the food and drink service is excellent.
Product: Great value! All the Captain Cook Cruise products are fantastic!

Our tour guide was topnotch! Very knowledgeable on history of Sydney as well as lots of interesting information about the areas around the harbour. Really enjoyed the two hours.

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

We booked the steak and lobster dinner cruise. Was disappointed that the lobster was cold and not tender at all. Steak over cooked. Not worth the price we paid.

Great service, the commentary was good and seaffod buffet w

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Loved the friendly staff and the meal was wonderful.

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Service: Service is OK. I booked a seafood buffet but didn't really meet our expectation of a seafood buffet. It's like a normal buffet in a 2-3 star hotel with seafood on the side.... The duration seems to be a bit short considering guests need to eat and see the views. We were mostly rushing up and rushing down.... Overall, it is good for a one-time experience.
Product: Not the seafoos buffet I was expecting. And the little seafood that was there don't taste very good.

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Service: only 2 choices of dessert and cheeses and very small
Product: very small dessert and cheees

Service: 친절한 서비스 그리고 런치 크루즈 좋았 습니다
Product: 조금더 다양한 요리가 있었으면 좋았을 것입니다

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

The premium 2hr cruise around Sydney harbour was fantastic.
Our host, Elizabeth, was brilliant - fantastic commentary.
Highly recommend.

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Excellent meal and very efficient staff

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Service: Professional and very customer focused.
Product: Value for money was exceptional.

Service: We enjoyed our Vivid dinner cruise so much last time we had to do it again with Captain Cook. This was our 2nd time for Vivid. The food was lovely and the service on board was great. I would recommend the MV Sydney 2000 to anyone. It rained but we stayed dry and enjoyed the views.
Product: Food was really good and service was great.

Good Morning,

I have been misinformed about the service, while booking the 'Sunset Cruise'. The refreshments were pathetic, and unlike anything I was told they would be. To make up and give my guest a consolation price, I wasted more money, purchasing a second cruise, immediately following the Sunset Cruise - on the same boat.

As an example; please consider the behaviour of the waiter who foisted on us a second bottle of wine, with only a short time before the end of the 2nd cruise. I then had to argue with the stuff about sitting a few more minutes, finishing the drink while there were cleaning and cluttering around us.

In short, I feel cheated

Great service

Service: We have been three times previous and it has always been excellent. This time they didnt have a table ready for us. It is only a small thing, but the boat wasnt full. Great staff,
Product: No ones perfect, but it was pretty good value for money

Service: Good service.
Product: Overall we enjoyed the cruise. My only suggestion would be a more well presented meze platter. A few olives, artichoke hearts and sundried tomatoes was quite disappointing.

Service: Very helpful and respectful of our needs.
Product: Great food, well presented and just enough choice.

The service staff were great, the barman on duty Mark, was very helpful with choosing cocktails.