Cruise was a great way to see the Harbour. Do not belive the 'Premium' option was really worth the extra. After the glass of fizz on boarding, we went up to top deck and were not advised of the other extra's available so missed out.

Only 10 or so people on the cruise. The tour guide spent most of the time talking to herself as the sound wasn't on the top deck, the rest of the staff spent the time on their mobile phones.

Service: Well organised, great value, interesting and comprehensive commentary and very clean vessel.
Product: Easy to purchase, no hassle.

Service: Would use Captain Cook cruises again all staff very helpfull and courteous , my daughter and I enjoyed our time on board.
Product: We were treated very well and staff were great and helpfull

I left message 24 hours before to cancel due to corona situation and wanted refund over phone but no response yet

Service: The service and food were great. Not your fault that the weather clouded any view of the harbour and foreshore. Very impressed with the beautifully set table and thankyou for the birthday sparkler for our friend's 60th birthday. Would definitely recommend.
Product: Easy to book and no trouble getting tickets at wharf.

kept us dangling on the wharf in the rain we were requested in promotional material to arrive early time given 4.30 food and serving staff for the dinner well done the rest I will take up with NRMA they advertise reduction what a joke

Service: The boat left late, see comments below
Product: I wad disappointed that there was only 1hour to eat a very nice three course meal.

Very good commentary on trip. Food provided was average in quantity and quality. Wish the route had shortened the west end and gone under the bridge to see a bit on the east side.

Having your guests check on line for their departing quay puts a burden on your guests. And once going to your web site and then having to put in a booking number to find the quay, please remember that your guests come from many different countries and using phones to connect to the internet may not work the best. Also, not being familiar with Sydney and knowing the different quay locations when you’re jet lagged, creates stress. Your directions once you book on line can be hard to follow. We checked in at Quarry Quay and then we were told (rather rudely) that we were at the wrong place, should be at Darling Quay and the location was given to us on the website when we check in. We had to walk/run to get to the boat.

We do appreciate you holding the boat so we could enjoy the cruise. The food was good and we enjoyed the short time we had on top deck to see the views.

Suggestion would be to send email to guest 48 and then 24 hours before cruise letting guests know to check in and in bold letters a reminder to make sure of the departure quay.

Unfortunately my original plan to take my elderly father (88) on the cruise during Seniors Week was not able to happen. When I called Captain Cook Cruises regarding this, they informed me that I could gift this to another couple.

This I did and the recipients were thoroughly pleased, particularly when they also had the good fortune of seeing the maxi yachts in the Harbour that afternoon. This week they presented me with a lovely arrangement for my gesture.

I have used Captain Cook Cruises a number of times over the past 30 years and have always found them to be most accommodating to their passenger's needs.

I would recommend Captain Cook Cruises to anyone and everyone. I have done the lunch buffet cruise 4 times. I have brought family from europe to sydney and have done the lunch buffet cruise with them. They all enjoyed the experience. The food is always fresh and plentiful. The service is excellent. The cruise always departs as scheduled.

Service: Nice sparkling wine or Mimosa greeting!
Product: Very easy online purchase .

Very friendly staff. Nice bar and good food.

Excellent cruise service was great I would recommend this cruise to all my friends and family

Great

Service: Audio was not working on top deck. There were different cruise packages at same time which was not explained when we boarded and when we sat down at a dining table the staff rudely told us to get our instead of simply explaining the situation.
Product: Easy to book online

Fantastic experience. Is weather dependant as to how good it can be. We were lucky to get a great day. Lady doing commentary was very informative

Service: fantastic, staff could not do enough for us
Product: great, excellent variety, yummy

Service: ABSOLUTELY. WE HAD FRIENDS OVER FROM
THE UK.WE WERE STAYING IN THE CITY. .WE SUGGESTED A SHORT CRUISE AROUND MY BEAUTIFUL HARBOUR. YOU TICKED ALL THE BOXES. IT WAS VERY GOOD AND JUST ENOUGH. CUP TEA INCLUDED .GOOD SPOKEPERSON INDICATING THE MUST SEE LOCATIONS .
Product: VERY GOOD . TRUE.

Was good value for money young ladies waiting at tables very helpful

Service: Excellent relaxed cruise on a quality vessel, good refreshments available and enjoyed the commentary.
Product: no hassle

Service: Excellent service on the day. A shame our original booking wasn't able to proceed because our cruise was cancelled for operational reasons.
Product: A great experience at a good price. Good knowledgeable commentary and directions on board.

Service: bar service customer service happy to help will be back and will recommend to others
Product: excellent and informatve commentry
no

Service: Helpful friendly staff. Good food.
Product: Seniors special.

Service: I payed for upgrade which I was told that we would get table service & the best seats . We had to get our own drinks . My daughter wasn’t even given a complimentary drink as we boarded . After 15 minutes everybody on board was sitting in the same seats as us .
Product: Good information given

Service: Staff were friendly and efficient. Food and beverages were served promptly. The boat was large and comfortable with excellent views of the harbour and its attractions. Commentary onboard was excellent and very factual.
Product: I purchased tickets online. The process was quick and easy, and intuitive. Documentation/confirmation email arrived promptly.

Service: All the staff treated us as their special guests. Nothing was too much or too difficult. My 8 year old granddaughter said it was the best day of her life. My 92 year old mother loved the cruise. The whole experience was easy and enjoyable even with my Mother’s limited mobility. Thank you to all the staff.
Product: Fresh seafood and salads. Something for everyone to choose from.

Service: seelookafterusverywellanddontstopsmieveryhelp
Product: verygoodshewasveryhelpverynice

The buffet selection was average/limited and could not hear the commentary from allocated seat. Buffet was on lowest deck which I understand was not normal. Coffee in the urn ran out. Help with booking was excellent.

Service: My experience when I got to wharf 6 was nothing short of embarrassing. When I booked the tickets I was not aware of the difference between my 4 purchased tickets & my free birthday ticket. Why was I not told at time I called the office to book my birthday ticket that there would be an additional cost for my ticket. So embarrassing.
Product: The cruise was terrific, service brilliant & commentary informative

Service: Service was quick and staff very helpful and happy
Product: Food was amazing for adults but i had a 4 and 6 year old they didn't eat anything for them it was not the sort of food they would

Service: It delivers all that it promised! The commentary was excellent, and the commentator took the trouble to come and speak to the guests, answering their questions with empathy and knowledge.
Product: A novel approach to serve the afternoon tea in a BOX. I would not call it a High Tea! I expected better .

Service: The food was plentiful and good quality, the service was Ok but it would have been better if the comprehension of English was better. Table and layout was excellent, we would look at this again for future cruises. It was great boarding at Darling Harbour as there were far less people than at Circular Quay.
Product: Reasonable value for money and good food.

Service: Cruise it’s self was lovely and clean.
Product: I didn’t feel the food was of value. No options for children and there desserts were very below average

Service: The service was great,loved the lady's knowledge telling us all what to look out for.
Product: Was a little disappointed at the quantity and quality of food on offer, Last year was much better but maybe a different chef. I felt uneasy that overseas guests would think the same

Service: Replace bad cheap cakes in boxes to better quality one
On a individual plate such as self service.
Service stuff at bar we’re useless no sense of Customer service. They are bored. They even check each customer
Gets food.
Only bubble service was good.
Product: I am surprised to see bad food and services

Service: Very efficient, great commentry and good value for money.
Boat was very clean and smart with lots of room to move around.
Product: Very good value for money.

Service: My Girlfriend flew in from the States and we wanted to see the Sydney Harbour. This dinner cruise provided us with a fantastic view Sydney’s iconic skyline, the Harbour Bridge and Opera House and a tasty meal and excellent service. We highly recommend this dining cruise experience to all like minded individuals and couples. Thank you and 🥂!
Product: Pleasant Experience and Good Dining

The service was good & the waitresses were very polite & helpful. The quality of food was also good but it would be better to have a more variety of seafood to choose from on the serving table.

Service: Booking was easy and staff were very helpful accommodating my requests. The family said the lunch and cruise was perfect in every way, a really enjoyable experience!
Product: The family all thought the buffet was great! Fresh, with a good variety to choose from and well presented.

Service: It was a lovely experience, great food, lovely people, great cruise ship,
Product: Great experience

Service: Every aspect of the service was excellent. From check-in and boarding it was easy. The food was well presented and very tasty.
Product: We were lucky enough to get our tickets for half price through the Seniors website

Service: A Captain Cook cruise will also give you some very special moments. The food and beverage are good, but when they get topped with the views from Sydney Harbour they can be unforgettable. Thanks for a great Sunday cruise!
Product: Everything went really well on the day

Service: Staff looked after us well and commentary interesting but our cruise appeared to be shortened when we called into Darling Harbour to pick up provisions and luncheon people .
Product: Cruise was not as informative as usual on western side of The Sydney Harbour Bridge .

Service: Once again a very enjoyable lunch and cruise. Excellent food and the attention to detail from the staff was excellent. As usual the ship was very clean.
Product: Purchase of tickets was easy with no problems.

Staff at all points were efficient and courteous. Food was excellent and plentiful. Commentary was measured and not intrusive. It was good to know that it was "live" and to meet Elizabeth.

Great service as always, such a pity to see so few people this time .

Service: We really enjoyed the harbour cruise having not been to Sydney before. The commentary was great and we learnt a lot of Sydney history. The harbour is a wonderful beauty.
Product: The service was great and we enjoyed the commentary.

Service: Très bon service
Product: Bon moment dans la baie de Sydney. Personnel sympathique.

Service: The lady who provided the commentary of our Sydney harbour cruise was excellent. Clear concise and very knowledgeable.
Product: Nice coffee and good morning tea selection

The service was excellant

Service: My second cruise both amazing received warm welcome on arrival food was delicious nice and clean. Fantastic surprise we were celebrating my aunties 80th and a cake was brought out and everyone sang happy birthday. Was brilliant to see her excitement so overall once again enjoyed our cruise thankyou 👌
Product: I look for presentation and of course taste and found a nice variety of food. Desert could of had less sugary sweets and didn’t enjoy the coffee machine however the brew was nice

I didn’t like that the food was already out and you were basically made to go up and get your food straight away. I was there to sight see I wasn’t interested in food the moment we stepped on board. I thought we would get on, someone would give us a run down of what to expect on the trip and then the food would come out and as we liked we could go up and get food. We got our food and went back to our table to finally start sight seeing and listening to commentary when someone came up and asked us if we would like drinks, which was nice but I had already got our drinks. Then just as we started eating again, a photographer came up and kept taking our photo not sure how we are meant to sight see or listen to commentary when we keep getting interrupted. About half way through the cruise I wanted another drink, of course no one would come near us then nor was anyone ever at the bar to go and get one myself, I never got another drink. Right at the end of the cruise I discovered that there was an outside deck you go out on, this would have been nice to be informed about at the start.

NA

Service: Good service. Good value.
Product: see previous notes

Excellent commentary and it was a nice touch having a drink when we walked on board. Those cakes were also delicious! Speakers were a little hard to hear when sitting outside but was able to hear most of it.

Service: The staff, vessel and food were excellent & contributed to making it a very enjoyable harbour cruise.
Product: A great choice for a family harbour buffet lunch cruise with something for everyone (except for the limited soft drink/soda selection). Nice modern vessel and wonderful staff.

Easy on-line purchase. Good value. Great crew and staff. Only two in party but full birthday service and great seating and food. Beautiful weather helped as well. Just love Sydney Harbour.

Service: The service was excellent. Our waitress was very friendly and helpful
Product: The buffet lunch was delicious. Thought there may have been mmore seafood, however the prawns, smoked salmon and oysters weretops and the roast meats were well cooked.
Desserts were fantastic and must admit 2nds were in order

Absolutely fabulous trip , lovely food so chilled atmosphere lovely day

Service: I would definitely go again. enjoyed the cruise.
Product: enjoyable and interesting cruise

Service: Good service, most staff were friendly. Especially the lady who showed us to our seats. Very nice views
Product: We had the buffet lunch, we didn’t really like the food and wasn’t much variety but a lot of other people seemed to enjoy it. Otherwise it was a nice experience

Service: Great
Product: Excellent

很棒的巡航线路，沿途风景都很棒。
船上提供的茶点和咖啡都不错。
唯一的不足是解说，或者干脆不要解说也可以。

Service: Excellent service and commentary. Great value
Product: As above

Service: Yes would recommend to others, and have done. Always enjoy the commentary and the company of others enjoying the same thing. Get to meet O/S visitors. I like that you have birthday prices/ and up to more fancy bookings. So everyone can enjoy the harbour.
Product: A/A

Service: Good service, timely departure and arrival.
Product: Easy to purchase online and good customer service help

Friendly staff, great band, great food, awesome atmosphere.