Cruise was a great way to see the Harbour. Do not belive the 'Premium' option was really worth the extra. After the glass of fizz on boarding, we went up to top deck and were not advised of the other extra's available so missed out.

Only 10 or so people on the cruise. The tour guide spent most of the time talking to herself as the sound wasn't on the top deck, the rest of the staff spent the time on their mobile phones.

Service: Well organised, great value, interesting and comprehensive commentary and very clean vessel.
Product: Easy to purchase, no hassle.

Service: Would use Captain Cook cruises again all staff very helpfull and courteous , my daughter and I enjoyed our time on board.
Product: We were treated very well and staff were great and helpfull

I left message 24 hours before to cancel due to corona situation and wanted refund over phone but no response yet

Service: The service and food were great. Not your fault that the weather clouded any view of the harbour and foreshore. Very impressed with the beautifully set table and thankyou for the birthday sparkler for our friend's 60th birthday. Would definitely recommend.
Product: Easy to book and no trouble getting tickets at wharf.

kept us dangling on the wharf in the rain we were requested in promotional material to arrive early time given 4.30 food and serving staff for the dinner well done the rest I will take up with NRMA they advertise reduction what a joke

Service: The boat left late, see comments below
Product: I wad disappointed that there was only 1hour to eat a very nice three course meal.

Very good commentary on trip. Food provided was average in quantity and quality. Wish the route had shortened the west end and gone under the bridge to see a bit on the east side.

Having your guests check on line for their departing quay puts a burden on your guests. And once going to your web site and then having to put in a booking number to find the quay, please remember that your guests come from many different countries and using phones to connect to the internet may not work the best. Also, not being familiar with Sydney and knowing the different quay locations when you’re jet lagged, creates stress. Your directions once you book on line can be hard to follow. We checked in at Quarry Quay and then we were told (rather rudely) that we were at the wrong place, should be at Darling Quay and the location was given to us on the website when we check in. We had to walk/run to get to the boat.

We do appreciate you holding the boat so we could enjoy the cruise. The food was good and we enjoyed the short time we had on top deck to see the views.

Suggestion would be to send email to guest 48 and then 24 hours before cruise letting guests know to check in and in bold letters a reminder to make sure of the departure quay.

Unfortunately my original plan to take my elderly father (88) on the cruise during Seniors Week was not able to happen. When I called Captain Cook Cruises regarding this, they informed me that I could gift this to another couple.

This I did and the recipients were thoroughly pleased, particularly when they also had the good fortune of seeing the maxi yachts in the Harbour that afternoon. This week they presented me with a lovely arrangement for my gesture.

I have used Captain Cook Cruises a number of times over the past 30 years and have always found them to be most accommodating to their passenger's needs.

I would recommend Captain Cook Cruises to anyone and everyone. I have done the lunch buffet cruise 4 times. I have brought family from europe to sydney and have done the lunch buffet cruise with them. They all enjoyed the experience. The food is always fresh and plentiful. The service is excellent. The cruise always departs as scheduled.

Service: Nice sparkling wine or Mimosa greeting!
Product: Very easy online purchase .

Very friendly staff. Nice bar and good food.

Excellent cruise service was great I would recommend this cruise to all my friends and family

Great

Service: Audio was not working on top deck. There were different cruise packages at same time which was not explained when we boarded and when we sat down at a dining table the staff rudely told us to get our instead of simply explaining the situation.
Product: Easy to book online

Fantastic experience. Is weather dependant as to how good it can be. We were lucky to get a great day. Lady doing commentary was very informative

Service: fantastic, staff could not do enough for us
Product: great, excellent variety, yummy

Service: ABSOLUTELY. WE HAD FRIENDS OVER FROM
THE UK.WE WERE STAYING IN THE CITY. .WE SUGGESTED A SHORT CRUISE AROUND MY BEAUTIFUL HARBOUR. YOU TICKED ALL THE BOXES. IT WAS VERY GOOD AND JUST ENOUGH. CUP TEA INCLUDED .GOOD SPOKEPERSON INDICATING THE MUST SEE LOCATIONS .
Product: VERY GOOD . TRUE.

Was good value for money young ladies waiting at tables very helpful

Service: Excellent relaxed cruise on a quality vessel, good refreshments available and enjoyed the commentary.
Product: no hassle

Service: Excellent service on the day. A shame our original booking wasn't able to proceed because our cruise was cancelled for operational reasons.
Product: A great experience at a good price. Good knowledgeable commentary and directions on board.

Service: bar service customer service happy to help will be back and will recommend to others
Product: excellent and informatve commentry
no

Service: Helpful friendly staff. Good food.
Product: Seniors special.

Service: I payed for upgrade which I was told that we would get table service & the best seats . We had to get our own drinks . My daughter wasn’t even given a complimentary drink as we boarded . After 15 minutes everybody on board was sitting in the same seats as us .
Product: Good information given

Service: Staff were friendly and efficient. Food and beverages were served promptly. The boat was large and comfortable with excellent views of the harbour and its attractions. Commentary onboard was excellent and very factual.
Product: I purchased tickets online. The process was quick and easy, and intuitive. Documentation/confirmation email arrived promptly.

Service: All the staff treated us as their special guests. Nothing was too much or too difficult. My 8 year old granddaughter said it was the best day of her life. My 92 year old mother loved the cruise. The whole experience was easy and enjoyable even with my Mother’s limited mobility. Thank you to all the staff.
Product: Fresh seafood and salads. Something for everyone to choose from.

Service: seelookafterusverywellanddontstopsmieveryhelp
Product: verygoodshewasveryhelpverynice

The buffet selection was average/limited and could not hear the commentary from allocated seat. Buffet was on lowest deck which I understand was not normal. Coffee in the urn ran out. Help with booking was excellent.

Service: My experience when I got to wharf 6 was nothing short of embarrassing. When I booked the tickets I was not aware of the difference between my 4 purchased tickets & my free birthday ticket. Why was I not told at time I called the office to book my birthday ticket that there would be an additional cost for my ticket. So embarrassing.
Product: The cruise was terrific, service brilliant & commentary informative

Service: Service was quick and staff very helpful and happy
Product: Food was amazing for adults but i had a 4 and 6 year old they didn't eat anything for them it was not the sort of food they would

Service: It delivers all that it promised! The commentary was excellent, and the commentator took the trouble to come and speak to the guests, answering their questions with empathy and knowledge.
Product: A novel approach to serve the afternoon tea in a BOX. I would not call it a High Tea! I expected better .

Service: The food was plentiful and good quality, the service was Ok but it would have been better if the comprehension of English was better. Table and layout was excellent, we would look at this again for future cruises. It was great boarding at Darling Harbour as there were far less people than at Circular Quay.
Product: Reasonable value for money and good food.

Service: Cruise it’s self was lovely and clean.
Product: I didn’t feel the food was of value. No options for children and there desserts were very below average

Service: The service was great,loved the lady's knowledge telling us all what to look out for.
Product: Was a little disappointed at the quantity and quality of food on offer, Last year was much better but maybe a different chef. I felt uneasy that overseas guests would think the same

Service: Replace bad cheap cakes in boxes to better quality one
On a individual plate such as self service.
Service stuff at bar we’re useless no sense of Customer service. They are bored. They even check each customer
Gets food.
Only bubble service was good.
Product: I am surprised to see bad food and services

Service: Very efficient, great commentry and good value for money.
Boat was very clean and smart with lots of room to move around.
Product: Very good value for money.

Service: My Girlfriend flew in from the States and we wanted to see the Sydney Harbour. This dinner cruise provided us with a fantastic view Sydney’s iconic skyline, the Harbour Bridge and Opera House and a tasty meal and excellent service. We highly recommend this dining cruise experience to all like minded individuals and couples. Thank you and 🥂!
Product: Pleasant Experience and Good Dining

The service was good & the waitresses were very polite & helpful. The quality of food was also good but it would be better to have a more variety of seafood to choose from on the serving table.

Service: Booking was easy and staff were very helpful accommodating my requests. The family said the lunch and cruise was perfect in every way, a really enjoyable experience!
Product: The family all thought the buffet was great! Fresh, with a good variety to choose from and well presented.

Service: It was a lovely experience, great food, lovely people, great cruise ship,
Product: Great experience

Service: Every aspect of the service was excellent. From check-in and boarding it was easy. The food was well presented and very tasty.
Product: We were lucky enough to get our tickets for half price through the Seniors website

Service: A Captain Cook cruise will also give you some very special moments. The food and beverage are good, but when they get topped with the views from Sydney Harbour they can be unforgettable. Thanks for a great Sunday cruise!
Product: Everything went really well on the day

Service: Staff looked after us well and commentary interesting but our cruise appeared to be shortened when we called into Darling Harbour to pick up provisions and luncheon people .
Product: Cruise was not as informative as usual on western side of The Sydney Harbour Bridge .

Service: Once again a very enjoyable lunch and cruise. Excellent food and the attention to detail from the staff was excellent. As usual the ship was very clean.
Product: Purchase of tickets was easy with no problems.

Staff at all points were efficient and courteous. Food was excellent and plentiful. Commentary was measured and not intrusive. It was good to know that it was "live" and to meet Elizabeth.

Great service as always, such a pity to see so few people this time .

Service: We really enjoyed the harbour cruise having not been to Sydney before. The commentary was great and we learnt a lot of Sydney history. The harbour is a wonderful beauty.
Product: The service was great and we enjoyed the commentary.

Service: Très bon service
Product: Bon moment dans la baie de Sydney. Personnel sympathique.

Service: The lady who provided the commentary of our Sydney harbour cruise was excellent. Clear concise and very knowledgeable.
Product: Nice coffee and good morning tea selection

The service was excellant

Service: My second cruise both amazing received warm welcome on arrival food was delicious nice and clean. Fantastic surprise we were celebrating my aunties 80th and a cake was brought out and everyone sang happy birthday. Was brilliant to see her excitement so overall once again enjoyed our cruise thankyou 👌
Product: I look for presentation and of course taste and found a nice variety of food. Desert could of had less sugary sweets and didn’t enjoy the coffee machine however the brew was nice

I didn’t like that the food was already out and you were basically made to go up and get your food straight away. I was there to sight see I wasn’t interested in food the moment we stepped on board. I thought we would get on, someone would give us a run down of what to expect on the trip and then the food would come out and as we liked we could go up and get food. We got our food and went back to our table to finally start sight seeing and listening to commentary when someone came up and asked us if we would like drinks, which was nice but I had already got our drinks. Then just as we started eating again, a photographer came up and kept taking our photo not sure how we are meant to sight see or listen to commentary when we keep getting interrupted. About half way through the cruise I wanted another drink, of course no one would come near us then nor was anyone ever at the bar to go and get one myself, I never got another drink. Right at the end of the cruise I discovered that there was an outside deck you go out on, this would have been nice to be informed about at the start.

NA

Service: Good service. Good value.
Product: see previous notes

Excellent commentary and it was a nice touch having a drink when we walked on board. Those cakes were also delicious! Speakers were a little hard to hear when sitting outside but was able to hear most of it.

Service: The whole cruise time was too short and we felt rushed from the moment we got in especially as it was a surprise 50th b'day!
These sunset dinners should be 2hrs at least.
We didnt get to feel the whole enjoyment and experience.
The quality and quantity of food was average but not what you paid for in total for the lot per person
Product: Pretty standard nothing special
Disappointed unfortunately

Service: The staff, vessel and food were excellent & contributed to making it a very enjoyable harbour cruise.
Product: A great choice for a family harbour buffet lunch cruise with something for everyone (except for the limited soft drink/soda selection). Nice modern vessel and wonderful staff.

Easy on-line purchase. Good value. Great crew and staff. Only two in party but full birthday service and great seating and food. Beautiful weather helped as well. Just love Sydney Harbour.

Service: The service was excellent. Our waitress was very friendly and helpful
Product: The buffet lunch was delicious. Thought there may have been mmore seafood, however the prawns, smoked salmon and oysters weretops and the roast meats were well cooked.
Desserts were fantastic and must admit 2nds were in order

Absolutely fabulous trip , lovely food so chilled atmosphere lovely day

Service: I would definitely go again. enjoyed the cruise.
Product: enjoyable and interesting cruise

Service: Good service, most staff were friendly. Especially the lady who showed us to our seats. Very nice views
Product: We had the buffet lunch, we didn’t really like the food and wasn’t much variety but a lot of other people seemed to enjoy it. Otherwise it was a nice experience

Service: Great
Product: Excellent

很棒的巡航线路，沿途风景都很棒。
船上提供的茶点和咖啡都不错。
唯一的不足是解说，或者干脆不要解说也可以。

Service: Excellent service and commentary. Great value
Product: As above

Service: Yes would recommend to others, and have done. Always enjoy the commentary and the company of others enjoying the same thing. Get to meet O/S visitors. I like that you have birthday prices/ and up to more fancy bookings. So everyone can enjoy the harbour.
Product: A/A

Service: Good service, timely departure and arrival.
Product: Easy to purchase online and good customer service help

Friendly staff, great band, great food, awesome atmosphere.

This cruise is always a highlight when we have American friends visit us in Sydney. The narration is a good combination of sights and history. The glass of sparkling to start is a very nice touch, but the package of food boxes in mid-afternoon is overkill.

Service: That's what we meant, you guys are just 5 star service, excellent all round, from the ease of booking online, to getting there by train, to getting tickets to boarding to table to lunch (AMAZING!) to the cruising and the sight seeing, on top of good price offer on Wednesday! I can't wait for my next trip, given half a chance in Sydney again.
Product: We don't see any reasons you and your cruise should be rated any less.

Service: Sarah was awesome
Product: Sarah was awesome

Service: Horrible vessel. Ugly, and only few seats outside. I remember booking with matilda cruises years back. Such a nice boat. And tables and chairs on the deck and it departed from darling Harbour which is much nicer location. The 'cruise' now was worse than the Manly Ferry which is an iconic. It spoiled my birthday to be honest and did not impress my guests either
Product: See above

Amazing service by the lady assigned to our table. It was my mums birthday and they surprised us with some cute sparkles on her dessert and sung happy birthday. Food was delish & the view was amazing. Very happy overall. Will be defs booking again in the near future.

Service: Lovely cruise with tasty food, great service.
Product: Very relaxing, good choice of beverages

Service: We had a wheel and disabled clients the staff were excellent. Staff were helpful and accommodating. The food was served at the table to a large group and was amazing
Product: Will definitely book more events

Service: We had a wonderful time aboard the Capital Cook Sunset Dinner Cruise. The staff was attentive and the dinner was delicious. The views of the Opera House and the Sydney Bridge were breathtaking. We would do this again when we’re in Sydney next time.
Product: The wine, dinner, and cruise of Sydney Harbour was wonderful. It's a good value.

Service: Really great experience! Would do it again for sure! Only issue was that I felt there was a shortage of waiters attending tables
Product: Good but shortage of waiters

Service: The Captain Cook Buffet Lunch / Harbour Cruise was a wonderful, low-key way for us to celebrate a wedding anniversary - enjoying the iconic views of the harbour, while enjoying a delicious meal, all for a very reasonable price!
Product: The meal was exceptional value, the cruise was very enjoyable, and we enjoyed the sights of the harbour.

Service: Service was wonderful
Product: Not enough variety

Service: excellent ship and staff
Product: great seafood and plentiful salads

This was an excellent cruise. We went into parts of the harbour we had never seen. Your commentator (Elizabeth?) was really knowledgeable. She spoke clearly and with some humour. Other staff were also very efficient and courteous. With the added bonus of a bar, and tea/coffee I consider this to be a good value cruise.

The staff are amazing and a big salute to the skippers in both vessels as we arrived at the wrong wharf and only had 15min to get to the vessel , we were transported from one wharf to the other without any fuss , we did the science cruise and enjoyed 2 hours on the most beautiful harbour in the world
What a way to show off our beautiful city to visitors

It was enjoyable to sit back and relax with a wine, coffee and snacks and see the views of Sydney Harbour. Commentary was informative but not over-bearing. Crew were polite and helpful from start to finish.

Staff was pleasant and service was excellent

Have always found these cruises good value and totally enjoyable. This is now the fifth time we’ve used captain cook. This time it was with 2 children. The menu was great and the service fabulous. Will use again.

Excellent trip, very informative

Relaxing day

The cruise was excellent, we took our friends from South Africa on the harbour and they loved it, the champagne was a great touch to start the day and the quality of the coffee and cakes simply added to the occasion. Bob gave information which our friends soaked up , a great morning, couldn't recommend highly enough. Thanks, and a good price !

Service: The service was very good, we had purchased a drinks package. The waitress was very attentive and organised. The food was presented well and delicious.
Product: Great service and value for money.

Great cruise and commentary. Unfortunately if you are seated on the outside deck right at the rear of the boat it is really hard to hear.
The cruise combined premium and standard tour. There was no information provided with regards to receiving your complimentary afternoon tea. So, without asking would not have known the procedure.

Service: Great value for money, good commentary.
Product: Great story telling

Service: Enjoyed the cruise, very relaxing
Product: Good value

Service: Staff was lovely
Product: Initial purchade was a la carte but downgraded to buffet bad choice

Wonderful way to see our beautiful harbour...very relaxing and the food was amazing....l will be recommending this cruise to my friends.

Service: Trevlig tur och guidning.
Product: Bra information av trevlig personal

My family's really enjoying the long two hours harbour story cruises. Journey through the harbour while we relaxing enjoying biscuits and coffee. The Cruises look very modern had clean. Great service from all Captain Cook.

Service: The food and service was very good. We have recommended the cruise to other people and we want to try another one one day
Product: Nothing is perfect

Service: Service and environment, view is very good. Food need to upgrade a little bit will help 😀😀
Product: Good price

Service: Okay
Product: The food wasn't that nice and it mainly catered for people who can eat seafood. It also didn't cater for people with food allergies.

The Service was excellent , Michelle books these lunch cruises every year with the support from her carer.
Michelle is wheel chair bound and the staff went over and beyond to make us comfortable.
Helping us out getting our meals and drinks

The food, service, and cruise was very enjoyable. My family had a great time.

Pretty good and attentive table service

料理があまり美味しくなかった。。
スタッフの方々は感じがよくて素敵な対応でした。

This cruise was perfect for our overseas guests, was very enjoyable and Educational with the history of Sydney harbour. The champagne and food was also very nice,highly recommend. Thank you

Service: Employees were friendly and very helpful. Food was very good. The cruise was too short. Called sunset cruise, but came back way before sunset. We felt rushed.
Product: Easy to reserve tickets

Was good food, table service staff were friendly & helpful, however a bit tardy, had to refill our water glasses several times ourselves. Was a good cruise just the sane

Service: Service is good but can you add more menu to choose from in the buffett?
Product: More menu to choose from please...

Service: Excellent service and really good value for money
Product: Good value for money

I cancelled my travel to NSW/Sydney because of cathastrophic bush fire. I already cancelled a week before the trip but they said no refund. They should have an option for refund in case of an act of nature because it is not my fault that I cancelled for the safety of my family.

Thank you

Service: Everything about the lunchtime trip was excellent. At the last minute we decided to take our brother-in-law out for his birthday as he had never been on this type of cruise before and everything was so good with the staff and the food was delicious. We are planing to use the Captain Cook service again very soon.
Product: Excellent on every point of the cruise

Service: Very informative commentary and the gentleman was easy and clear to understand. Would highly recommend to anyone.
Product: Easy to obtain

Windows could've been cleaned to ensure optimal experience and food is ok but not great. Overall, it was a nice experience amd enjoyed it. Would definitely recommend it for memorable moments.

Service: I thought it was very good and reasonably priced the tour guide was knowledgeable and informative and aware of his surroundings and past on about it getting rough as we past through the wake of other boats.
The only fly in the ointment is if you don’t drink tea and coffee you have to pay extra for soft drinks.
Product: Definitely value for money especially as we paid for the coffee and biscuits up grade for the normal tour price.

Service: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.
Product: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.

Good day with the family! Nice commentary on a great day.

Service: The waiter Hugo was very attentive & polite and was a fine young man. The food service was prompt with staff refilling the dishes promptly as required.
The Seafood Buffet had all my favourites. There were generous amounts of all the food, hot and cold salads .........ennough for having more. The dining area was spacious & the buffet area not crowded. The choice for dessert, if you still had room was limited but l enjoyed the cheese platter. The commentary was excelent, l would highly recommend this cruise and was surprised there were so few tourists
Product: Quality of food , good service & not crowded.Pleasant staff

Service: Great atmosphere. Not much of a food selection though. No music or entertainment. Service from waiters was great.
Product: Great atmosphere. Not much of a food selection though. No music or entertainment. Service from waiters was great.

Service: Great time and food
Product: value for money

Service: Quick boarding and seating. Table service was good.
Product: Value for money

Service was ok but the variety of food wasn’t like before especially dessert. Don’t feel like coming back or recommending to friends.

friendly service

enjoyable food typical large scale style but was a well operated cruise

Service: Cruise on time, food excellent, commentary great
Product: Excellent choices and plenty of it

Service: the lady that waited on us was so polite and nothing was to much trouble at all I would give her a 10 out of 10 The service was excellent
Product: food a bit of a disappointment but the harbour cruise was excelent

Service: The food was very average. Nothing special in it! The rice was awful.
Product: Food was very average.

Service: The staff were great and really went the extra yards for my Mum's 80th (14th December 2019). Couldn't fault the cruise itself.
Product: Thought that there might have been more options for kids on the buffet

Service: Even though the smoke was bad and a crazy storm hit while out on the boat it was still great and the food was fantastic
Product: Excellent

Service: The cruise fulfilled our expectations and we were pleased just how close to the shore it actually went. Even though we are locals, we had an overseas visitor with us and she just loved it despite the smoke haze.
Product: We selected our cruise and found we had a discounted rate - bonus!

Staff were delightful. Very relaxing afternoon. Will do it again. History as well as harbour voyage around this beautiful harbour. Perfect for all age groups.

Service was really nice. Great views and a lovely way to see Sydney

Service: Service was incredible. The food was varied and well presented. None of our group was disappointed. The table service was excellent and the staff could not do enough for us. It was an incredible day for the family to celebrate an important birthday. Thank you.
Product: Great value for money. Could not fault the experience when arranging the tickets.

Service: Efficient and helpful
Product: Great commentary and sight seeing

Very good all round. Would have rated 5 stars -maybe it was me but I seem to have missed commentary on/ close up/stop @ Fort Denison/Pinchgut Is. Could have also given us a look down towards Darling Harbour.

Service: fabulous helpful and hardworking staff, plenty of seafood constantly restocked. Great experience
Scott the manager on the jetty was very funny, comforting and helpful
Product: great value, easy booking process

Service: Easy to book with, vessel was very sleak and smart. Staff boarded you well and seated you quickly. Buffet was very good plenty of selection and topped continusly. Service to table very attentive and helpful. Excellent cruise around harbour area. First Glass lunch.
Product: Value for money and was as it said

Service: Great service, food and boat!
Product: Good value.

Great service. A very nice restaurant setting on water. Highly recommend as a great tourist attraction.

Service: Easy booking process with helpful polite call service. Enjoyed the commentary & delicious plentiful food.
Product: Enjoyable harbour cruise. Value for money.

Had my cousin from overseas, we enjoyed the cruise immensely, food was just right and drinks were a great choice. I would off like for the whole experience to be a bit longer than just the 11/2 half hour.

Nice and friendly service with interesting information along the cruise.
As a tourist to Sydney, the harbour cruise is the ideal start of your visit.
Without it, you don't realise how big and beautiful the city is around the harbour.
On our next trip we will be using the 2 day Hop-on-Hop-off cruise.
Perfect to explore the city.

Service: The residents really enjoyed the meal and said the service was fantastic
Product: Great meal with a good range of food choices

Service: Plenty seafood on menu , sure I got money's worth with prawns & oysters , while our group observed the Ovation of the seas , our next trip next year .
Product: Enough seafood to satisfy us all , got my money's worth of prawns & oyster , with couple drinks each ,.

Service: Great Staff members and excellent food!
Product: The dinner cruise had a lovely atmosphere and the food and view were amazing

Service: Thank you so much for all of your assistance, with help sourcing food and drinks, being in a wheelchair made it difficult to do this on the day, but your staff were fantastic in helping.
Product: Food was amazing

Food not good.

Excellent service, friendly staff

We loved the cruise - it was a fantastic way to see Sydney Harbour. The tour commentary was excellent, and Elizabeth was a wonderful host. Really enjoyed the yummy afternoon tea.

Service: The food was lovely, the drink service could have been better though, when we initially ordered our drinks, the bubbly, they asked did we just want it by the glass,
we said ok but then after the first one I couldn't get another, I should have asked for the bottle to be left at the table! Also after ordering our drinks they were left at the bar and not brought to the table! Other than that everything else was good.
Product: The food was great.

Service: Fantastic service, friendly staff and the tour guide was very knowledgeable and a very lovely lady
Product: Fantastic cruise great value and very friendly knowledgeable tour guide

Service: Great service!
Product: The buffet was good and include deserts. The drinks are not included.

Service: Excellent Crew and Service.
Product: Excellent allround

Service: Very pleasant and comfortable trip around the harbour
Product: Good value

Service: The service was excellent,especially that the team leader saw there was ten grandchildren so we were allocated the whole lower deck for the cruise and lunch, the food was very very good also the service with lovely staff. We had previously been on a Vivid cruise and when we decided to hold the 70th birthday party for Carole we decided why would you go elsewhere
Product: Very very good food and service

Thought the overall experience was excellent, our tour guide was excellent and personable - gave out so much information suggested googling after the trip. The information was faultless. The ride smooth. The food left a bit to be desired thought the boxes couldn't have been nicer.

Service: Hilfsbereites freundliches Personal
Gute Organisation
Product: Gutes Personal, Essen in Ordnung, gute Organisation

Service: excellent service, food presentation was good. and plenty of it.
Product: good service good food and plenty of it, I like to put my seafood on separate plates and eat that first before going back for my other dishes which was a plus for me.

Service: Service and food were excellent. A real fun time!
Product: Reasonable price for this fun experience!

Nice cruise, good service and good buffet. I took along older relatives from Canada and they thoroughly enjoyed it

Good service, left on time very informative

Excellent storiestold on trip around Sydney Harbor ! Great views.

Service: Beautiful boat, lovely staff all dressed in crisp clean uniforms. The food, although there wasn't a lot of choices what they did have was good quality and everything was very tasty, sometimes at a buffet everything is bland but this was delicious and the flavour in the deserts was amazing, probably the nicest and tastiest deserts I have ever had at a buffet, can't wait to go again!
Product: One of the best buffets !!

We thoroughly enjoyed the food and scenery whilst cruising around the Harbour. The staff were attentive and the whole event ran smoothly.
I would recommend this Lunch Cruise.

スタッフの方は皆親切で、素晴らしい接客を受けました。スパークリングワインや紅茶、クッキーをいただきながら、気持ちよくクルーズを楽しめました。船から見るオペラハウスやハーバーブリッジをはじめ、どの景色も最高でした。また、他の乗客もフレンドリーな方が多く、写真の撮り合いや会話を楽しみました。素敵な時間をありがとうございました。次は夜景クルーズに乗りたいです。

We often use the Capt Cook Harbour Cruise that include meals, always a pleasant outing

Service: Great vessel - friendly staff and live commentary
Product: Great vessel, friendly staff, live commentary and not too crowded

Service: My cousin visited from New York so I wanted an explanatory experience for her. Elizabeth, on the microphone, was fantastic I even learnt a few things.
Product: Excellent commentary by Elizabeth.

Service: The service was excellent and staff very professional and approachable
Elizabeth who talked us through the tour was absolutely brilliant. Full of interesting information about the area from pre white immigration up to present day. A very interesting introduction to Sydney Bay.
Product: Booked on line it was quick and easy

amazing! Food was delicious, service was excellent

It was difficult to hear the guide on the rear deck. Great in all other respects.

Good value. Excellent staff, great food, it was my birthday present to a friend from overseas. He was stoked :)

Excellent cruise. The guide was very knowledgeable.

Service: Awesome sight seeing trip. We did the premium package and was worth it. Lovely muffins. The narrative along the way was interesting and the guide very knowledgable.
Product: We all had a relaxing time on an amazing boat.

Firstly the instructions regarding the service of the food were not clear and not spoken loud enough for all to hear. There were some ‘nibbles’ type food but no mention of their provision. The hot food was not labelled to indicate the name of the dish and its contents or wether it was vegetarian or non-vegetarian. Admittedly we did not specify any special needs but that would not negate the need for food labelling.
The commentary and other services were satisfactory.
The assistance given to me in the organisation of our Bus travel and Cruise has been very helpful and greatly appreciated.

Service: Everyone was very helpful. From the people taking the booking, to those assisting with extra requests for tickets, the people at the wharf as well as all the staff on board.
Product: Everyone in the group enjoyed the seafood buffet.

Service: Boarding was swift.
Directions were guided well by pleasant staff.
Waitress was wonderful.
Meals were delicious.
Plates were cleared away quickly.
Plenty of photo opportunities.
Photo guy for memories was great too
Product: Booking on line was easy and informative

Service: The cruise it self was fantastic. The guide was very informative and engaging. When due to plane issues traveling to Sydney from Uluru we missed our cruise, Captain Cook Cruises was very helpful in rescheduling our cruise.
Product: The cruise was a great value

Service: Good price and great service
Product: Very enjoyable time, picturesque views of Sydney, great guide and service in general

Service: well organized decent food and wine
Product: good experience well trained and courteous staff services

Service: very good service for the sunset cruise. unlimited drinks was nice. you can see many of sydney main attractions. very reccomended for a tourist as well as a local.
Product: very good and attentive staff.

We had a nice experience as using your service during our visit in Sydney. The staff was very nice and foods are just perfect for us.

Service: I would definitely recommend them.
Food was good. Wine was good. Service was excellent.
And to make it even better the music was not loud and not raucous!

And of course not forgetting the view that was provided.
Product: I just did that. Not sure what else you want me to say.
I said it all above

Captain Cook delivered an experience equal to the description. Believe what you read about the tour.

Service: Very poor service, the food portions were small and the buffet didnt even last an hour. The staff were packing up after 40 minutes and the remainder of the journey was practically site seeing. For the amount paid its not worth it at all.
Product: The buffet was mediocre every thing was average. Felt like being served at a cheap style wedding. Also the buffet only lasted 40 minutes and the staff were packing everything away. The remainder of the time was practically site seeing.

Service: Amazing everything!
Product: Amazing experience and food

Service: very easy to book online, and excellent and responsive customer care, which is the most important thing to me.
Product: Great experience all around! Loved the food and the views.

Elizabeth was amazing. Bright, friendly and a mine of really useful information.

Service: Great welcome aboard and staff were very friendly and gave great service. Were always close by if needed assistance
Product: Great photos that you can treasure and remember the cruise

Service: Pleasant service but certainly not overly engaging on any special level to warrant 5 stars. There was a very noisy and disrespectful school group from WA onboard and the neither commentator nor crew did anything to ask the teacher to rein the youngsters in to the detriment of everyone else's enjoyment.
Product: The noisy school group the staff/crew did nothing about. Very disruptive.

Could have been a little longer, or maybe time just seemed to fly by because I had a good time ¯\_(ツ)_/¯

Great experience with the cruise over 2 hours with the interesting story about the habour and scenery around. Great drinks, great snacks and great people.

Service: Great trip around Sydney harbour. Bruce, Bob, Brandon and Judy did a superb job as captain, crew and compere.
Our only concern - the captains morning tea selection - nearly everything had nuts in it. Please include some lamingtons back in the pack
Product: Cruise was awesome. Judy did a brilliant commentary. As I said our only concern was that 2 out of 4 of us have nut intolerance. The box didn't name the product we were eating and then it was a challenge to read the side of the pack. Ultimately we paid for premium and couldn't eat and we don't drink alcohol so a few soft drinks, coffee and a fight between us for the cheese and bickies. Still a wonderful day on the harbour

Service: all positive except on point: The person who served us initially insisted that drinks were not included, even though we had the bar option
Product: all food was good quality and fresh. the only item I thought was a bit lower standard was the carvings

Service: good food, good service. Really enjoyable cruise
Product: I cant remember the purchase experience

Fantastico

Service: Really bad food
Product: Food taste really bad, just like canteen food. Seafood not even fresh and not many varieties to choose.

Service: very good, but it was a quiet day so service was excellent.
Product: food was very good, loved the prawns and oysters

Service: Really professional outfit and very well valued! A must-do Sydney experience - thank you! Commentary was second to none!
Product: Brilliant commentary and wonderful experience! Thank you for a lovely afternoon

Service: Great attention to customers, personable service and much fun!
Product: Easy and straightforward to book

Service: Staff were lovely and excellent service. The food had good variety and plentiful. The cruise and commentary were excellent.
Product: Lots of variety and plenty to eat

Service: The cruise was relaxing.
Product: The cruise was amazing. Will go back!

Service: Nice shop and superb narration around the bay.
Product: Efficient processing for tickets

Service: very good service
Product: staff very good and helpful

Service: Great meal and service
Product: value for money and a great day out on water

Service: Friendly, professional staff who went out of their way to meet requests.
Really nice food, especially for a “mass” dinner service.
The sunset dinner cruise is such a great idea for giving visitors an experience of the harbour in both daylight & evening when all the lights come on. We have taken a number of people on this cruise & they were all very impressed.
Product: I’ve already done that in previous question

Service: Boat great food great crew great lovely cruise on Sydney Harbour
Product: Everything about the lunch cruise was great would do it again

Service: Great commentary about Sydney Harbour
Product: Great commentary about Sydney Harbour

Service: Excellent. Recommend the window seat
Product: Plenty of seafood but also other options for those who don’t like seafood

Service: the window is a bit dirty
Product: The quality of food is good but need more quantity and variety.

Service: We always take visitors to Sydney on a Captain Cook cruise. Love them!
Product: Very informative and interesting

Impressive boat and courteous staff dampened only by the cruise' narrator (Aug 31 cruise) - she was neither engaging nor entertaining, boring us almost to sleep. Weather was dreary as it had been raining but that was beyond control. Would have been memorable for our foreign guests (friends visiting Sydney for the first time)- had we at least had a lively narrator.

Service: Unfortunately the sound system was not working properly and we could not hear the commentary. This was our first trip and we especially wanted to hear about the hatbour highlights. Very disappointing. There also seemed to be some confusion with staff service maybe more training required. Meal and weather was grear though.
Product: Great food especially the seafoos

Service: Excellent food, great service and a fantastic view.
Product: Reasonable price for trip

Staff were very patient and pleasant

Service: Service was good
Product: Food was good, and a great variety, drinks a bit pricey

Service: Food was delicious the service was polite and professional.
Product: perhaps a little more variety

Highly recommend, an unforgettable experience. Excellent service, great food, free flowing drinks. 10/10.

Service: The cruise was great the food excellent and the staff courteous and helpful
Product: The food was excellent and a variety for different tastes

Service: The staff was okay. After we complained they explained that there wasn't much fish at the buffet this time, which was really disappointing.
Product: My family from Germany came to visit me in Sydney. I wanted to take them on a cruise around the Harbour with Seafood. We were all very excited and couldn't wait to get on. To say that we were disappointed in the food and the cruise in general would be an understatement.. Nothing was as it was stated on the website.
I wasn't aware that chicken and roast were considered "seafood". There was one type of fish and some oysters, the rest was rice, chicken, roast and a few salads and some dry bread rolls. We took a photo of one of our plates to compare to the photos online. Online we were promised a variety of fish and prawns and not just dry fish and oysters. After telling the staff, they had some excuse as to why there was only two types of seafood. The food was absolutely miserable and a waste of money. We should have gotten fish and chips from Circular Quay, it would have not only been tastier and more authentic but also not a complete waste of money.

Service: In the buffet section, the seafood and vegetarian options were horrible. It was like having raw fish! On top of that the environment wasn't enjoyable. There was no music!
Product: In the buffet section, the seafood and vegetarian options were horrible. It was like having raw fish! On top of that the environment wasn't enjoyable. There was no music!

Very pleased journey from ticket booking, getting on board, presentation in the cruise.

Service: Very efficient ticketing system Excellent commentary on board. Friendly crew and capable captain!
Very enjoyable and learnt a lot about the history of Sydney
Product: See comments in my review

Excellent experience!

Service: Yes, would recommend
Product: Reasonable lunch menu, however, not a great choice for non seafood clients

The experience overall was fine. Maybe the food needs to be improved

Service: ran to schedule efficient and courteous staff food excellent
Product: Food we had was marvellous however your advertising is strong on you serving ocean prawns
I had a party of 16 including my wife the birthday girl who is a seafood lover and particularly loves prawns however we did not see a prawn served all day and so that was very disappointing

We had a wonderful experience. The accommodation, food and service was amazing. Alex our waiter could not do enough for us. The tour of the caves was very interesting and worthwhile exploring.

Excellent. The guide is extremely passionate and knowledgeable.

Service: I enjoyed this cruise with my cousin from Russia who was wowed at the views of Sydney Harbour. We had a lovely buffet lunch with incredible views of all the famous sights!
Product: Delicious prawns and oysters!

Good price for the value

Excellent staff and comfortable cruising!

Wonderful cruise. Fantastic service.
I was suppose to take a lady in a large electric wheelchair. Luckily she was sick and wasn’t able to attend I had rung and was told the John Cadman was wheelchair accessible.
I had explained it was a very large electric wheelchair. I had plan ed to rebook for the lady in the wheelchair but on checking while there the ramp is very steep and at the top there is a thick metal bar which the wheelchair would be unable to navigate.
Must be very careful when you say wheelchair accessible. Need to clarify. It would of been awful if I had brought the lady and been unable to access the John cadman.
☹️☹️

Service: Good service but only entree not good
Product: Maybe more better 3 course meal but service was excellent

El recorrido, las explicaciones, la cortesía, magníficos.
Solo cambiaría la composición de los cakes and cheeses que ofrecen con el ticket premium, ya que 3 pasteles son demasiado, vs un solo pedacito pequeño de queso.
Por lo demás, todo perfecto!!!

Service: My team had a FANTASTIC afternoon! The staff were absolutely wonderful. Helpful, kind and made the cruise a wonderful experience
Product: The food was good. One vegetarian option, a few meats and a couple of seafood options. The salads were nice though! Desserts and cheeses were nice too.

Very simple to book, friendly and helpful staff. Great way for a couple of Pommies to get a feel for Oz.

Great Sites. Great information & stories. First Class

Service: We really enjoyed our lunch and cruise. We only had a short stay in Sydney and this was a great way to enjoy a meal and the lovely views of the harbour at the same time. Would recommend.
Product: I'm not a seafood eater but my husband is. He enjoyed the seafood and I enjoyed the beautifully cooked ham and salads.

Service: Very good..
Product: Amazing life experience on cruise and very nice sight-seeing. The Premium option was very good with Commentary and other things.

Service: I would recommend the cruise. Service was great.
Product: Wonderful time. Service was great

Service: Service was great.
Product: Very relaxing and informative.

Service: The service was great, the staff were professional and friendly. There was a good variety of food and it was delicious. we enjoyed it very much.
Product: already answered this question

Service: The food was not up to standard different to what was on the menu
Product: other then the food it was a beautiful cruise

Overall it was a great experience. Done like clock work. Great views, great weather and good food.

Easy to book, the guide was fantastic and the bubbly and afternoon tea were lovely

Service: Could not hear the commentary whatsoever.
There was smoked salmon & oysters..... I don't eat raw fish nor oysters so all I could have was the chicken plus prawns. Would be nice to have maybe some cooked fish & maybe some beef. Just not enough variety.
Product: Not enough variety. I don't eat smoked salmon or oysters. Cooked fish would've been nice & maybe beef as there was only chicken drumsitcks plus a veg curry

Service: Only a small selection of choices for what is called a buffet.
Don't know if this was because they usually have a larger boat?
Hospitality staff were very good
Product: already said why.
selection not that good

Service: Excellent informative commentary. Beautiful vessel and facilities. A perfect Sydney experience for a short-stay overseas visitor.
Product: Excellent value for the cost.

Service: Entree and main good was good, dessert average. No entertainment on board. Boat arrived back earlier than time stated. Tyrells wine nowhere in sight although advertised. Asked for second bread roll and my meal was almost finished before we got it.
Product: No Tyrells wine as adveryised, no entertainment, boat arrived back earlier than schedule. Dessert was ordinary.

Excellent experience, service and food!

Service was great, food was great, seemless experience that lived up to all our expectations.

Service: Good food, good service
Product: Plenty of good food and choice available

Service: very enjoyable, great food . helpful & engaging staff
Product: very enjoyable, friendly & helpful staff. great food

Service: Enjoyed the ~2 hour harbor cruise.
>What you did well: Boarded and departed on time; did not rush; provided enough refreshment to satisfy even finicky people.
>What you might consider for improvement: Place additional loudspeakers around the ship so I don't have to choose between concentrating on hearing the narration and taking photographs/video.
Product: already did in previous panel