Cruise was a great way to see the Harbour. Do not belive the 'Premium' option was really worth the extra. After the glass of fizz on boarding, we went up to top deck and were not advised of the other extra's available so missed out.

Only 10 or so people on the cruise. The tour guide spent most of the time talking to herself as the sound wasn't on the top deck, the rest of the staff spent the time on their mobile phones.

Service: Well organised, great value, interesting and comprehensive commentary and very clean vessel.
Product: Easy to purchase, no hassle.

Service: Would use Captain Cook cruises again all staff very helpfull and courteous , my daughter and I enjoyed our time on board.
Product: We were treated very well and staff were great and helpfull

I left message 24 hours before to cancel due to corona situation and wanted refund over phone but no response yet

Service: The service and food were great. Not your fault that the weather clouded any view of the harbour and foreshore. Very impressed with the beautifully set table and thankyou for the birthday sparkler for our friend's 60th birthday. Would definitely recommend.
Product: Easy to book and no trouble getting tickets at wharf.

kept us dangling on the wharf in the rain we were requested in promotional material to arrive early time given 4.30 food and serving staff for the dinner well done the rest I will take up with NRMA they advertise reduction what a joke

Service: The boat left late, see comments below
Product: I wad disappointed that there was only 1hour to eat a very nice three course meal.

Very good commentary on trip. Food provided was average in quantity and quality. Wish the route had shortened the west end and gone under the bridge to see a bit on the east side.

Having your guests check on line for their departing quay puts a burden on your guests. And once going to your web site and then having to put in a booking number to find the quay, please remember that your guests come from many different countries and using phones to connect to the internet may not work the best. Also, not being familiar with Sydney and knowing the different quay locations when you’re jet lagged, creates stress. Your directions once you book on line can be hard to follow. We checked in at Quarry Quay and then we were told (rather rudely) that we were at the wrong place, should be at Darling Quay and the location was given to us on the website when we check in. We had to walk/run to get to the boat.

We do appreciate you holding the boat so we could enjoy the cruise. The food was good and we enjoyed the short time we had on top deck to see the views.

Suggestion would be to send email to guest 48 and then 24 hours before cruise letting guests know to check in and in bold letters a reminder to make sure of the departure quay.

Unfortunately my original plan to take my elderly father (88) on the cruise during Seniors Week was not able to happen. When I called Captain Cook Cruises regarding this, they informed me that I could gift this to another couple.

This I did and the recipients were thoroughly pleased, particularly when they also had the good fortune of seeing the maxi yachts in the Harbour that afternoon. This week they presented me with a lovely arrangement for my gesture.

I have used Captain Cook Cruises a number of times over the past 30 years and have always found them to be most accommodating to their passenger's needs.

I would recommend Captain Cook Cruises to anyone and everyone. I have done the lunch buffet cruise 4 times. I have brought family from europe to sydney and have done the lunch buffet cruise with them. They all enjoyed the experience. The food is always fresh and plentiful. The service is excellent. The cruise always departs as scheduled.

Service: Nice sparkling wine or Mimosa greeting!
Product: Very easy online purchase .

Very friendly staff. Nice bar and good food.

Excellent cruise service was great I would recommend this cruise to all my friends and family

Great

Service: Audio was not working on top deck. There were different cruise packages at same time which was not explained when we boarded and when we sat down at a dining table the staff rudely told us to get our instead of simply explaining the situation.
Product: Easy to book online

Fantastic experience. Is weather dependant as to how good it can be. We were lucky to get a great day. Lady doing commentary was very informative

Service: fantastic, staff could not do enough for us
Product: great, excellent variety, yummy

Service: ABSOLUTELY. WE HAD FRIENDS OVER FROM
THE UK.WE WERE STAYING IN THE CITY. .WE SUGGESTED A SHORT CRUISE AROUND MY BEAUTIFUL HARBOUR. YOU TICKED ALL THE BOXES. IT WAS VERY GOOD AND JUST ENOUGH. CUP TEA INCLUDED .GOOD SPOKEPERSON INDICATING THE MUST SEE LOCATIONS .
Product: VERY GOOD . TRUE.

Was good value for money young ladies waiting at tables very helpful

Service: Excellent relaxed cruise on a quality vessel, good refreshments available and enjoyed the commentary.
Product: no hassle

Service: Excellent service on the day. A shame our original booking wasn't able to proceed because our cruise was cancelled for operational reasons.
Product: A great experience at a good price. Good knowledgeable commentary and directions on board.

Service: bar service customer service happy to help will be back and will recommend to others
Product: excellent and informatve commentry
no

Service: Helpful friendly staff. Good food.
Product: Seniors special.

Service: I payed for upgrade which I was told that we would get table service & the best seats . We had to get our own drinks . My daughter wasn’t even given a complimentary drink as we boarded . After 15 minutes everybody on board was sitting in the same seats as us .
Product: Good information given

Service: Staff were friendly and efficient. Food and beverages were served promptly. The boat was large and comfortable with excellent views of the harbour and its attractions. Commentary onboard was excellent and very factual.
Product: I purchased tickets online. The process was quick and easy, and intuitive. Documentation/confirmation email arrived promptly.

Service: All the staff treated us as their special guests. Nothing was too much or too difficult. My 8 year old granddaughter said it was the best day of her life. My 92 year old mother loved the cruise. The whole experience was easy and enjoyable even with my Mother’s limited mobility. Thank you to all the staff.
Product: Fresh seafood and salads. Something for everyone to choose from.

Service: seelookafterusverywellanddontstopsmieveryhelp
Product: verygoodshewasveryhelpverynice

The buffet selection was average/limited and could not hear the commentary from allocated seat. Buffet was on lowest deck which I understand was not normal. Coffee in the urn ran out. Help with booking was excellent.

Service: My experience when I got to wharf 6 was nothing short of embarrassing. When I booked the tickets I was not aware of the difference between my 4 purchased tickets & my free birthday ticket. Why was I not told at time I called the office to book my birthday ticket that there would be an additional cost for my ticket. So embarrassing.
Product: The cruise was terrific, service brilliant & commentary informative

Service: Service was quick and staff very helpful and happy
Product: Food was amazing for adults but i had a 4 and 6 year old they didn't eat anything for them it was not the sort of food they would

Service: It delivers all that it promised! The commentary was excellent, and the commentator took the trouble to come and speak to the guests, answering their questions with empathy and knowledge.
Product: A novel approach to serve the afternoon tea in a BOX. I would not call it a High Tea! I expected better .

Service: The food was plentiful and good quality, the service was Ok but it would have been better if the comprehension of English was better. Table and layout was excellent, we would look at this again for future cruises. It was great boarding at Darling Harbour as there were far less people than at Circular Quay.
Product: Reasonable value for money and good food.

Service: Cruise it’s self was lovely and clean.
Product: I didn’t feel the food was of value. No options for children and there desserts were very below average

Service: The service was great,loved the lady's knowledge telling us all what to look out for.
Product: Was a little disappointed at the quantity and quality of food on offer, Last year was much better but maybe a different chef. I felt uneasy that overseas guests would think the same

Service: Replace bad cheap cakes in boxes to better quality one
On a individual plate such as self service.
Service stuff at bar we’re useless no sense of Customer service. They are bored. They even check each customer
Gets food.
Only bubble service was good.
Product: I am surprised to see bad food and services

Service: Very efficient, great commentry and good value for money.
Boat was very clean and smart with lots of room to move around.
Product: Very good value for money.

Service: My Girlfriend flew in from the States and we wanted to see the Sydney Harbour. This dinner cruise provided us with a fantastic view Sydney’s iconic skyline, the Harbour Bridge and Opera House and a tasty meal and excellent service. We highly recommend this dining cruise experience to all like minded individuals and couples. Thank you and 🥂!
Product: Pleasant Experience and Good Dining

The service was good & the waitresses were very polite & helpful. The quality of food was also good but it would be better to have a more variety of seafood to choose from on the serving table.

Service: Booking was easy and staff were very helpful accommodating my requests. The family said the lunch and cruise was perfect in every way, a really enjoyable experience!
Product: The family all thought the buffet was great! Fresh, with a good variety to choose from and well presented.

Service: It was a lovely experience, great food, lovely people, great cruise ship,
Product: Great experience

Service: Every aspect of the service was excellent. From check-in and boarding it was easy. The food was well presented and very tasty.
Product: We were lucky enough to get our tickets for half price through the Seniors website

Service: A Captain Cook cruise will also give you some very special moments. The food and beverage are good, but when they get topped with the views from Sydney Harbour they can be unforgettable. Thanks for a great Sunday cruise!
Product: Everything went really well on the day

Service: Staff looked after us well and commentary interesting but our cruise appeared to be shortened when we called into Darling Harbour to pick up provisions and luncheon people .
Product: Cruise was not as informative as usual on western side of The Sydney Harbour Bridge .

Service: Once again a very enjoyable lunch and cruise. Excellent food and the attention to detail from the staff was excellent. As usual the ship was very clean.
Product: Purchase of tickets was easy with no problems.

Staff at all points were efficient and courteous. Food was excellent and plentiful. Commentary was measured and not intrusive. It was good to know that it was "live" and to meet Elizabeth.

Great service as always, such a pity to see so few people this time .

Service: We really enjoyed the harbour cruise having not been to Sydney before. The commentary was great and we learnt a lot of Sydney history. The harbour is a wonderful beauty.
Product: The service was great and we enjoyed the commentary.

Service: Très bon service
Product: Bon moment dans la baie de Sydney. Personnel sympathique.

Service: The lady who provided the commentary of our Sydney harbour cruise was excellent. Clear concise and very knowledgeable.
Product: Nice coffee and good morning tea selection

The service was excellant

Service: My second cruise both amazing received warm welcome on arrival food was delicious nice and clean. Fantastic surprise we were celebrating my aunties 80th and a cake was brought out and everyone sang happy birthday. Was brilliant to see her excitement so overall once again enjoyed our cruise thankyou 👌
Product: I look for presentation and of course taste and found a nice variety of food. Desert could of had less sugary sweets and didn’t enjoy the coffee machine however the brew was nice

I didn’t like that the food was already out and you were basically made to go up and get your food straight away. I was there to sight see I wasn’t interested in food the moment we stepped on board. I thought we would get on, someone would give us a run down of what to expect on the trip and then the food would come out and as we liked we could go up and get food. We got our food and went back to our table to finally start sight seeing and listening to commentary when someone came up and asked us if we would like drinks, which was nice but I had already got our drinks. Then just as we started eating again, a photographer came up and kept taking our photo not sure how we are meant to sight see or listen to commentary when we keep getting interrupted. About half way through the cruise I wanted another drink, of course no one would come near us then nor was anyone ever at the bar to go and get one myself, I never got another drink. Right at the end of the cruise I discovered that there was an outside deck you go out on, this would have been nice to be informed about at the start.

NA

Service: Good service. Good value.
Product: see previous notes

Excellent commentary and it was a nice touch having a drink when we walked on board. Those cakes were also delicious! Speakers were a little hard to hear when sitting outside but was able to hear most of it.

Service: The whole cruise time was too short and we felt rushed from the moment we got in especially as it was a surprise 50th b'day!
These sunset dinners should be 2hrs at least.
We didnt get to feel the whole enjoyment and experience.
The quality and quantity of food was average but not what you paid for in total for the lot per person
Product: Pretty standard nothing special
Disappointed unfortunately

Service: The staff, vessel and food were excellent & contributed to making it a very enjoyable harbour cruise.
Product: A great choice for a family harbour buffet lunch cruise with something for everyone (except for the limited soft drink/soda selection). Nice modern vessel and wonderful staff.

Easy on-line purchase. Good value. Great crew and staff. Only two in party but full birthday service and great seating and food. Beautiful weather helped as well. Just love Sydney Harbour.

Service: The service was excellent. Our waitress was very friendly and helpful
Product: The buffet lunch was delicious. Thought there may have been mmore seafood, however the prawns, smoked salmon and oysters weretops and the roast meats were well cooked.
Desserts were fantastic and must admit 2nds were in order

Absolutely fabulous trip , lovely food so chilled atmosphere lovely day

Service: I would definitely go again. enjoyed the cruise.
Product: enjoyable and interesting cruise

Service: Good service, most staff were friendly. Especially the lady who showed us to our seats. Very nice views
Product: We had the buffet lunch, we didn’t really like the food and wasn’t much variety but a lot of other people seemed to enjoy it. Otherwise it was a nice experience

Service: Great
Product: Excellent

很棒的巡航线路，沿途风景都很棒。
船上提供的茶点和咖啡都不错。
唯一的不足是解说，或者干脆不要解说也可以。

Service: Excellent service and commentary. Great value
Product: As above

Service: Yes would recommend to others, and have done. Always enjoy the commentary and the company of others enjoying the same thing. Get to meet O/S visitors. I like that you have birthday prices/ and up to more fancy bookings. So everyone can enjoy the harbour.
Product: A/A

Service: Good service, timely departure and arrival.
Product: Easy to purchase online and good customer service help

Friendly staff, great band, great food, awesome atmosphere.

This cruise is always a highlight when we have American friends visit us in Sydney. The narration is a good combination of sights and history. The glass of sparkling to start is a very nice touch, but the package of food boxes in mid-afternoon is overkill.

Service: That's what we meant, you guys are just 5 star service, excellent all round, from the ease of booking online, to getting there by train, to getting tickets to boarding to table to lunch (AMAZING!) to the cruising and the sight seeing, on top of good price offer on Wednesday! I can't wait for my next trip, given half a chance in Sydney again.
Product: We don't see any reasons you and your cruise should be rated any less.

Service: Sarah was awesome
Product: Sarah was awesome

Service: Horrible vessel. Ugly, and only few seats outside. I remember booking with matilda cruises years back. Such a nice boat. And tables and chairs on the deck and it departed from darling Harbour which is much nicer location. The 'cruise' now was worse than the Manly Ferry which is an iconic. It spoiled my birthday to be honest and did not impress my guests either
Product: See above

Amazing service by the lady assigned to our table. It was my mums birthday and they surprised us with some cute sparkles on her dessert and sung happy birthday. Food was delish & the view was amazing. Very happy overall. Will be defs booking again in the near future.

Service: Lovely cruise with tasty food, great service.
Product: Very relaxing, good choice of beverages

Service: We had a wheel and disabled clients the staff were excellent. Staff were helpful and accommodating. The food was served at the table to a large group and was amazing
Product: Will definitely book more events

Service: We had a wonderful time aboard the Capital Cook Sunset Dinner Cruise. The staff was attentive and the dinner was delicious. The views of the Opera House and the Sydney Bridge were breathtaking. We would do this again when we’re in Sydney next time.
Product: The wine, dinner, and cruise of Sydney Harbour was wonderful. It's a good value.

Service: Really great experience! Would do it again for sure! Only issue was that I felt there was a shortage of waiters attending tables
Product: Good but shortage of waiters

Service: The Captain Cook Buffet Lunch / Harbour Cruise was a wonderful, low-key way for us to celebrate a wedding anniversary - enjoying the iconic views of the harbour, while enjoying a delicious meal, all for a very reasonable price!
Product: The meal was exceptional value, the cruise was very enjoyable, and we enjoyed the sights of the harbour.

Service: Service was wonderful
Product: Not enough variety

Service: excellent ship and staff
Product: great seafood and plentiful salads

This was an excellent cruise. We went into parts of the harbour we had never seen. Your commentator (Elizabeth?) was really knowledgeable. She spoke clearly and with some humour. Other staff were also very efficient and courteous. With the added bonus of a bar, and tea/coffee I consider this to be a good value cruise.

The staff are amazing and a big salute to the skippers in both vessels as we arrived at the wrong wharf and only had 15min to get to the vessel , we were transported from one wharf to the other without any fuss , we did the science cruise and enjoyed 2 hours on the most beautiful harbour in the world
What a way to show off our beautiful city to visitors

It was enjoyable to sit back and relax with a wine, coffee and snacks and see the views of Sydney Harbour. Commentary was informative but not over-bearing. Crew were polite and helpful from start to finish.

Staff was pleasant and service was excellent

Have always found these cruises good value and totally enjoyable. This is now the fifth time we’ve used captain cook. This time it was with 2 children. The menu was great and the service fabulous. Will use again.

Excellent trip, very informative

Relaxing day

The cruise was excellent, we took our friends from South Africa on the harbour and they loved it, the champagne was a great touch to start the day and the quality of the coffee and cakes simply added to the occasion. Bob gave information which our friends soaked up , a great morning, couldn't recommend highly enough. Thanks, and a good price !

Service: The service was very good, we had purchased a drinks package. The waitress was very attentive and organised. The food was presented well and delicious.
Product: Great service and value for money.

Great cruise and commentary. Unfortunately if you are seated on the outside deck right at the rear of the boat it is really hard to hear.
The cruise combined premium and standard tour. There was no information provided with regards to receiving your complimentary afternoon tea. So, without asking would not have known the procedure.

Service: Great value for money, good commentary.
Product: Great story telling

Service: Enjoyed the cruise, very relaxing
Product: Good value

Service: Staff was lovely
Product: Initial purchade was a la carte but downgraded to buffet bad choice

Wonderful way to see our beautiful harbour...very relaxing and the food was amazing....l will be recommending this cruise to my friends.

Service: Trevlig tur och guidning.
Product: Bra information av trevlig personal

My family's really enjoying the long two hours harbour story cruises. Journey through the harbour while we relaxing enjoying biscuits and coffee. The Cruises look very modern had clean. Great service from all Captain Cook.

Service: The food and service was very good. We have recommended the cruise to other people and we want to try another one one day
Product: Nothing is perfect

Service: Service and environment, view is very good. Food need to upgrade a little bit will help 😀😀
Product: Good price

Service: Okay
Product: The food wasn't that nice and it mainly catered for people who can eat seafood. It also didn't cater for people with food allergies.

The Service was excellent , Michelle books these lunch cruises every year with the support from her carer.
Michelle is wheel chair bound and the staff went over and beyond to make us comfortable.
Helping us out getting our meals and drinks

The food, service, and cruise was very enjoyable. My family had a great time.

Pretty good and attentive table service

料理があまり美味しくなかった。。
スタッフの方々は感じがよくて素敵な対応でした。

This cruise was perfect for our overseas guests, was very enjoyable and Educational with the history of Sydney harbour. The champagne and food was also very nice,highly recommend. Thank you

Service: Employees were friendly and very helpful. Food was very good. The cruise was too short. Called sunset cruise, but came back way before sunset. We felt rushed.
Product: Easy to reserve tickets

Was good food, table service staff were friendly & helpful, however a bit tardy, had to refill our water glasses several times ourselves. Was a good cruise just the sane

Service: Service is good but can you add more menu to choose from in the buffett?
Product: More menu to choose from please...

Service: Excellent service and really good value for money
Product: Good value for money

I cancelled my travel to NSW/Sydney because of cathastrophic bush fire. I already cancelled a week before the trip but they said no refund. They should have an option for refund in case of an act of nature because it is not my fault that I cancelled for the safety of my family.

Thank you

Service: Everything about the lunchtime trip was excellent. At the last minute we decided to take our brother-in-law out for his birthday as he had never been on this type of cruise before and everything was so good with the staff and the food was delicious. We are planing to use the Captain Cook service again very soon.
Product: Excellent on every point of the cruise

Service: Very informative commentary and the gentleman was easy and clear to understand. Would highly recommend to anyone.
Product: Easy to obtain

Windows could've been cleaned to ensure optimal experience and food is ok but not great. Overall, it was a nice experience amd enjoyed it. Would definitely recommend it for memorable moments.

Service: I thought it was very good and reasonably priced the tour guide was knowledgeable and informative and aware of his surroundings and past on about it getting rough as we past through the wake of other boats.
The only fly in the ointment is if you don’t drink tea and coffee you have to pay extra for soft drinks.
Product: Definitely value for money especially as we paid for the coffee and biscuits up grade for the normal tour price.

Service: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.
Product: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.

Good day with the family! Nice commentary on a great day.

Service: The waiter Hugo was very attentive & polite and was a fine young man. The food service was prompt with staff refilling the dishes promptly as required.
The Seafood Buffet had all my favourites. There were generous amounts of all the food, hot and cold salads .........ennough for having more. The dining area was spacious & the buffet area not crowded. The choice for dessert, if you still had room was limited but l enjoyed the cheese platter. The commentary was excelent, l would highly recommend this cruise and was surprised there were so few tourists
Product: Quality of food , good service & not crowded.Pleasant staff

Service: Great atmosphere. Not much of a food selection though. No music or entertainment. Service from waiters was great.
Product: Great atmosphere. Not much of a food selection though. No music or entertainment. Service from waiters was great.

Service: Great time and food
Product: value for money

Service: Quick boarding and seating. Table service was good.
Product: Value for money

Service was ok but the variety of food wasn’t like before especially dessert. Don’t feel like coming back or recommending to friends.

friendly service

enjoyable food typical large scale style but was a well operated cruise

Service: Cruise on time, food excellent, commentary great
Product: Excellent choices and plenty of it

Service: the lady that waited on us was so polite and nothing was to much trouble at all I would give her a 10 out of 10 The service was excellent
Product: food a bit of a disappointment but the harbour cruise was excelent

Service: The food was very average. Nothing special in it! The rice was awful.
Product: Food was very average.

Service: The staff were great and really went the extra yards for my Mum's 80th (14th December 2019). Couldn't fault the cruise itself.
Product: Thought that there might have been more options for kids on the buffet

Service: Even though the smoke was bad and a crazy storm hit while out on the boat it was still great and the food was fantastic
Product: Excellent

Service: The cruise fulfilled our expectations and we were pleased just how close to the shore it actually went. Even though we are locals, we had an overseas visitor with us and she just loved it despite the smoke haze.
Product: We selected our cruise and found we had a discounted rate - bonus!

Staff were delightful. Very relaxing afternoon. Will do it again. History as well as harbour voyage around this beautiful harbour. Perfect for all age groups.

Service was really nice. Great views and a lovely way to see Sydney

Service: Service was incredible. The food was varied and well presented. None of our group was disappointed. The table service was excellent and the staff could not do enough for us. It was an incredible day for the family to celebrate an important birthday. Thank you.
Product: Great value for money. Could not fault the experience when arranging the tickets.

Service: Efficient and helpful
Product: Great commentary and sight seeing

Very good all round. Would have rated 5 stars -maybe it was me but I seem to have missed commentary on/ close up/stop @ Fort Denison/Pinchgut Is. Could have also given us a look down towards Darling Harbour.

Service: fabulous helpful and hardworking staff, plenty of seafood constantly restocked. Great experience
Scott the manager on the jetty was very funny, comforting and helpful
Product: great value, easy booking process

Service: Easy to book with, vessel was very sleak and smart. Staff boarded you well and seated you quickly. Buffet was very good plenty of selection and topped continusly. Service to table very attentive and helpful. Excellent cruise around harbour area. First Glass lunch.
Product: Value for money and was as it said

Service: Great service, food and boat!
Product: Good value.

Great service. A very nice restaurant setting on water. Highly recommend as a great tourist attraction.

Service: Easy booking process with helpful polite call service. Enjoyed the commentary & delicious plentiful food.
Product: Enjoyable harbour cruise. Value for money.

Had my cousin from overseas, we enjoyed the cruise immensely, food was just right and drinks were a great choice. I would off like for the whole experience to be a bit longer than just the 11/2 half hour.

Nice and friendly service with interesting information along the cruise.
As a tourist to Sydney, the harbour cruise is the ideal start of your visit.
Without it, you don't realise how big and beautiful the city is around the harbour.
On our next trip we will be using the 2 day Hop-on-Hop-off cruise.
Perfect to explore the city.