Whale Watching

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2016 has seen the most amazing start to the whale watching season. The number of pods sighted off Sydney have increased and they are travelling closer together. Which means more social interaction between the pods and much more spectacular behaviour. Our whale sightings are up at least 20% and the number of breaches up exponentially. Watch the latest video from commentator and Ecological Consultant, David James. 

An extraordinary opportunity to see the gentle giants of the sea on their annual migration. Your cruise begins at Circular Quay, Sydney Harbour and makes its way past the Opera House, the beautiful eastern suburbs and outside the Harbour headlands to open water. Whale sightings have grown every year and 2016 is going to be our best year yet. Southern Right, Orca and Minke Whales all visit Sydney's coastline, but it's the Humpbacks that come in great numbers and love to show off with breaches, tail slaps and even a sneaky wink when they are feeling extra curious. Afternoon cruises operate daily, with additional morning departures on weekends 21 May to 01 November 2016.

QUICK LINKS

2016 Whale Watching Season 21 May - 01 November 

Combine the sights of Sydney Harbour with an open water cruise through the Heads to find the gentle giants of the sea

Whale Watching - Morning Cruise
See Humpbacks and the occasional Southern Right Whale on their annual winter migration. Morning cruise departs weekends. 

Whale Watching - Afternoon Cruise
Afternoon departure operates daily throughout the Whale Watching season. Don't miss out on this must-do experience in Sydney.

Taronga Zoo & Whale Watching Cruise
Combine two amazing Sydney experiences - Taronga Zoo and Whale Watching - with this unique cruise & attraction package.

 

Frequently Asked Questions

For information About Whales and Whale Behaviour please visit our About Whales web page.

Are whales guaranteed?
We have a 99% whale sighting success rate. The Whale Guarantee applies when a whale is not sighted during the cruise. In this case passengers can cruise again in the same season for free on a standby basis confirmed 24-hours prior, subject to availability.

When is the best time to go Whale Watching in Sydney?
The whale watching season operates between mid-May to early November. Whales are occasionally seen outside of these times off Sydney, but they are limited in number and difficult to spot. During the early months of winter (mid-May, June and July) many whales migrate north to warmer waters for breeding and to give birth. In August they may be heading in either direction, while from September most begin the journey south to colder climates.

What whale species am I most likely to see Whale Watching in Sydney?
The Humpback Whale and the Southern Right Whale are the most commonly spotted species along the coast of Sydney, however other whale species cruise our coastline including:

  • Blue Whale
  • Minke Whale
  • Fin Whale
  • Sei Whale
  • False Killer Whale
  • Orca or Killer Whale
  • Sperm Whale
  • Pygmy Right Whale
  • Pygmy Sperm Whale
  • Bryde's Whale

How close can we get to whales?
There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. This however does not stop whales from taking matters into their own hands for a close look of us! At all times, Captain Cook Cruises operates with the safety and enjoyment of both our passengers and the whales. 

What time is the best time of day to see whales?
Anytime is a good time to see whales from the water as we can alter our position with the sun.  

How big is the boat?
All our Whale Watching vessels are ocean-going catamarans with two passenger decks and spacious outdoor and indoor seating. The large windows provide a great view should you wish to remain seated inside. 

Will I see baby whales?
We see many mothers and calves during the whale watching season, however it all depends on whether they want to see us.

Can I interact (feed/swim) with the whales?
The best way to interact with whales is simply to observe them. They have much to share with us if we listen closely and pay attention. Feeding and swimming with the whales is not permitted.

Are we imposing on the whales?
Whilst we are eager observers, ultimately it’s up to the whales how much interaction they have with us. Whales can dive from 2 to 20 minutes, in any direction, and can out manoeuvre a spectator vessel if they choose. Mostly the whales are as curious of us as we are of them.

How many whales am I likely to see?
There really is no way to predict. Usually we sight several pods. On a good day you may see 10 whales, a pod of up to 100 dolphins, fur seals, penguins and seabirds such as an albatross. Our record is 30 whales on a single cruise. However, it only takes a connection with a single whale to make your cruise a memorable experience.

How do you spot the whales?
We hire very tall people. Just kidding. Some trade secrets we like to keep :0)

Is commentary included?
All whale watching cruises include expert commentary from marine specialists with a passion for whales. We carry some of the most experienced commentators on Sydney Harbour.

Are there facilities for children?
All children must be escorted by adults. Children are welcome to cruise, however please keep in mind that you are on the vessel for up to 3 hours and sometimes children do get restless. Infants under 4 years are free of charge but not recommended on open water cruises. 

Will I get seasick?
This is an open water cruise and you will experience sea motion. We recommend you eat lightly before and during the cruise. Travel sickness tablets are generally most effective if taken prior to the cruise. We only operate when we believe you will enjoy the cruise, however conditions can change quickly. You can also refer to our Predicted Comfort Levels & Weather web page for a 7-day forecast.

Are there bathrooms on board?
Yes, all vessels are fitted with toilets.

Where do cruises depart from?

  • Circular Quay - Wharf 6
  • Please visit our Whale Watching page on the website for latest timetable information

How do I get to my cruise?
Circular Quay is conveniently located near most city hotels and major city bus, rail, ferry and taxi stations. There are many parking stations in Circular Quay.  For google maps visit our Find Us web page. 

Check-in & Boarding
Boarding passes must be collected at least 30 minutes prior to departure from the company’s ticket offices. To ensure speedy and efficient check-in, please ensure you have completed the Passenger Contact form prior to arrival as this is a legal requirement of all open water cruises.

What should I wear?
Please dress according to the weather - it will often feel colder at sea.

What can I buy on board?
Light snacks and drinks are available for purchase on-board. Guests are more than welcome to bring their own light snacks. Please note as our vessel is licensed, there is strictly no BYO alcohol. 

Can we bring our own drinks?
All vessels except Rocket Ferries are licensed premises with bar facilities available. We do not permit BYO alcohol on any vessel for scheduled cruises.

What if I have a group?
Group discounts can be applied to full priced Adult and Child fares on standard cruises. Discounts are not valid with special offers or special events unless otherwise advised.  

Are seats assigned?
Seating is not assigned for sightseeing cruises. All vessels feature spacious outdoor and indoor seating. The starboard side is usually closest to the shore and the port side closest to the harbour action.

What if it is raining or the weather is bad?
Rain alone usually does not affect Whale Watching Cruises. As this is an open water cruise, swell and wind can effect safety and comfort. Whale Watching cruises are therefore subject to cancellation due to weather and other operational requirements. Please ring+61-2-8062 3623 from 7.15am on the day of your cruise for the latest information. If your cruise is cancelled by the operator, passengers may (1) rebook another Captain Cook Whale Watching Cruise in the same season or (2) seek a refund from the original place of purchase or (3) a credit can be made with Captain Cook Cruises towards another cruise within 12 months of original date of travel. If purchased through an agent, please refer to the agent’s terms and conditions. We operate in sheltered waters, 365 days a year, regardless of the weather. The interior of the vessel features comfortable all-weather lounges with expansive viewing windows.

When do I need to pay?
Full payment is required at time of booking. Special payment options are available for groups. Please refer to the Group terms and conditions applicable for your booking. 

Date Changes and Cancellation Fees
Please refer to our General Terms & Conditions for details. For special offers, discounted fares and special events please refer to the Special Terms & Conditions applicable for your booking.  

 

Typical whale behaviour includes

Breaching: A much more spectacular way of announcing its presence is for a whale to breach. With 2 or 3 beats of its huge tail the creature hurls itself up through the surface sometimes clearing the water completely, and then falls on its back with a tremendous splash. Breaching is thought to communicate position to others. The splash can be heard for several kilometres.

Calves: A humpback calf normally swims along in close company with its mother.

Head Lunge: When a whale breaks the surface and falls forward instead of backward the action is called a head lunge.

Spy Hop: Humpbacks are curious, and often pop their head up above the waterline to look around. The creature raises its head vertically from the water until the eyes are exposed, maintains that position for a short period of time and then lowers its head back into the water. This common behaviour is thought to be used mainly for orientating themselves with the shoreline during migration.

Pectoral Fin Extension: Humpbacks are often seen waving their huge oar-like fins above the water. The creature lies on the surface and lifts one or both of its pectoral fins up out of the water depending on body position. Once extended, the fins can be waved about.

Tail Extension: Sometimes humpbacks are seen with their tail flukes extended above the water for up to 15 minutes at a time. This behaviour is rare but could be to do with feeding, as a calf is often seen bobbing around its mother's tail at this time.

Tail Slapping: Whales like to lift their huge tails high above the water and slap them down on the surface making a tremendous splash. This can be heard for great distances by others and is probably associated with marking position. Because of the formidable power of the tail, this behaviour should be interpreted as aggressive and the creature should be given plenty of room.

Peduncle Slap: The peduncle is the muscular part of the body nearest to the tail flukes. It is used in a variation of the tail slap where the tail is slapped in a sideways movement like a massive karate-chop. This movement is a sure sign that the creature could become aggressive.

Tail Cocking: Tail cocking is another sign of aggression that is used when stressed. An aggressor can cock its tail up in the air and then bring it down heavily on an opponent in a disagreement over territory. Humans should keep well clear.

Tail Slash and Tail Swish: Two further movements of the tail involve slashing from side to side in the water and swishing on the surface to create turbulence. Both these activities are also associated with aggression. Crews of whale watching boats watch for these behaviours as signs to move away.

Pectoral Stroking: Pectoral fins are the equivalent of human hands. They are frequently used to stroke the body of another of the same species, probably during courtship and mating. Mothers and calves also stroke one another as a display of closeness.

Pec Slapping: The humpback has the largest pectoral fins of any of the great whales. The fins alone can weigh up to several tonnes! When brought down onto the water from the extended position they create a forceful splash which can be heard from quite a distance, both above and below the surface. Pec slapping is a common behaviour among humpbacks, thought to be used as a form of communication. 

Accessibility for people with a Disability Policy 

Special Conditions apply to all Special Offers


Select cruise and date below View Special Offers

Options Sun Aug 28 Mon Aug 29 Tue Aug 30 Wed Aug 31 Thu Sep 01 Fri Sep 02 Sat Sep 03
More Info
  • Afternoon Whale Watching Cruise operates daily
  • Morning cruise operates Sat-Sun
  • See Humpbacks & the occasional Southern Right whale during migration
  • Open water cruise through the entrance of Sydney Harbour aboard an ocean catamaran with open-air & all-weather lounge viewing
  • Whale Sighting Guaranteed or cruise again for FREE* (see more info for details)
  • 2hr 45min cruise

Updating cruise availability...

More Info
  • Morning Whale Watching Cruise operates Sat & Sun
  • Afternoon Cruise operates daily
  • See Humpbacks & the occasional Southern Right whale during migration
  • Open water cruise through the entrance of Sydney Harbour aboard an ocean catamaran with open-air & all-weather lounge viewing
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • 2hr 45min cruise with live commentary
More Info
  • Cruise to Taronga Zoo from Circular Quay or Darling Harbour
  • Taronga Zoo entry & Sky Safari cable car
  • Afternoon Whale Watching Cruise
  • See Humpbacks & the occasional Southern Right whale
  • Whale Guarantee - see a whale or cruise again for FREE
  • Cruise commentary
  • Return cruise to Circular Quay

Other Cruises - Special Events

Christmas Day
25 December
Valentines Day
14 February
Vivid Festival
May - June
Seniors Week
March
Whale Watching
May - November
Boxing Day
26 December
Christmas in July
July
Football Transfers
June - October
Earth Hour
March
Food Festival
Good Food Month
New Years Eve
31 December
Christmas Parties
November - December
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May
Syd Intl Boat Show
August
Easter Show
Sydney Royal Easter Show
Australia Day
26 January
Melbourne Cup
November
Fathers Day
September
Biennale
March - June
School Holiday Fun
Great Offers for Kids

95 % approval from 195 responses

Date
Rating
6 Hour(s) ago
5/5

Our first experience with Captain Cook Cruises was absolutely fantastic. Many thanks to the crew who were in charge that day, they were really professional and a special thanks to Vanessa, the best speacker that we have never met in our trips!!

Review for Whale Watching - Afternoon Cruise

31 Hour(s) ago
5/5

Service: A generally good tour where they make people of all ages feel welcome.

Product: The whale watching cruise was fantastic because we were lucky to view the mammals so many times. Well worth it.

Review for Whale Watching - Afternoon Cruise

25-Aug-2016
5/5

Service: Well organised and helpful staff

Product: Saw many whales - was great!

Review for Whale Watching - Afternoon Cruise

24-Aug-2016
5/5

Service: Great value for mioney. Excellent commentary, The captain was fuirst class.

Product: As above

Review for Whale Watching - Afternoon Cruise

24-Aug-2016
5/5

Service: Knowledgable crew pursued whales so we got up close but not interferably so. Wow! That' s why we picked the best as other whale watching boats followed US!

Product: Loved the guarantee in case the whales were shy��

Review for Whale Watching - Afternoon Cruise

23-Aug-2016
5/5

Service: Service was on time and even went overtime to ensure we saw as many whales as possible.

Product: Just amazing to see the whales. Saw 6 in all, including 2 which jumped out of the water! Commentary was very good. Informative, but not too much over the top. The staff and crew were very good. Will use the service again.

Review for Whale Watching - Afternoon Cruise

22-Aug-2016
5/5

Service: i went on a monday afternoon. i liked that it wasn't a huge ship and i also chose not to go on a weekend to avoid the crowed

Product: it was spectacular. the information given and a few things you wouldn't be able to arrange like the weather and a wale breaching again and again. i looked at the bookings sat night 9pm (seats still available), but didn't decide until sunday 5 am to book online, to find out it was fully booked. what a shame

Review for Whale Watching - Afternoon Cruise

22-Aug-2016
5/5

Service: cruise was excellent

Product: commentary was excellent and very funny

Review for Whale Watching - Afternoon Cruise

21-Aug-2016
4/5

Service: Our guide - Rachel I think - was fabulous

Product: needed to be able to buy a drink or such on board.

Review for Whale Watching - Morning Cruise

21-Aug-2016
1/5

Service: The staff were great! Whilst we did see 3 whales, it was only to see them rise for air and back down for 15 minutes or so.. What made it great was that the Captain continued looking for more whales, albeit to no avail, and as such, returned to view the family of 3.

What surprised me was the choppy waters, and whilst sea sickness is outlined highlighted on the website we were not prepared for it. It is real and without exaggeration, 90% of the passengers were physically ill. 'Be prepared' & enjoy!'

Product: We did see 3 whales although only to resurface for air and dive back down. Although the Captain did leave the area in search for more albeit to no avail :-)

Would have loved to see Whales playing on the ocean's surface, & of course acknowledge this out of the control of Captain Cook Cruises. Thanks.

Review for Whale Watching - Morning Cruise

21-Aug-2016
5/5

Service: Captain Cooke Cruises was fantastic. The team were easy to deal with and had fast response times for emails and everything seemed to be very passionate about what they were doing.

Product: The Cruise was great and the staff work hard to ensure you see a whale and they are very knowledgeable.

Review for Whale Watching - Morning Cruise

19-Aug-2016
4/5

Service: It was wonderful to get a chance to see some whales, ultimately they are the ones we should rate.

Product: Well-done CCC!

Review for Whale Watching - Morning Cruise

17-Aug-2016
5/5

Service: Brilliant.

Product: Fantastic experience! Crew were wonderful and the Whale watching was unforgettable.

Review for Whale Watching - Afternoon Cruise

15-Aug-2016
5/5

Service: Superb!

Product: Amazing! An experience of a lifetime to see whales this close! A very knowledgeable and friendly crew who know the local waters well to take you right to the best spots.

Review for Whale Watching - Afternoon Cruise

14-Aug-2016
5/5

Service: Boat was clean & as comfortable as it could be - outside & upstairs.

Product: We saw whales, the commentary was good & we were warned beforehand that conditions were less than good & we were offered a date change if we were not inclined to continue - that was fair enough. Some advice to passengers regarding courtesy to others would have been nice - some passengers hogged the prime standing spots without thought to others who may have wanted to take photos. as well.

Review for Whale Watching - Morning Cruise

12-Aug-2016
5/5

Service: Very impressed how quickly the boat loaded and on its way.

Product: We loved the whale watching cruise and loved that we were able to go out on the front of the boat.

Review for Whale Watching - Afternoon Cruise

09-Aug-2016
2/5

Service: the commentator was excellent, did not see anything of the rest of the staff.

Product: we only saw one mum and baby from a distance ( I understand for the safety of mum and bub ) we stayed there the whole time we did not go looking for more. So all we saw is this thing in the distance that blew water.

Review for Whale Watching - Morning Cruise

08-Aug-2016
1/5

Service: Overall the service was good. Friendly staff

Product: We saw a female and a calf and from a great distance so hardly saw anything. I wouldn't recommend this to anyone. Waste of time and money.

Review for Whale Watching - Morning Cruise

08-Aug-2016
5/5

Service: Fantastic trip

Product: Great day

Review for Whale Watching - Morning Cruise

08-Aug-2016
5/5

Service: Very informative when purchased.

Product: It was a good pace to watch the Whales.

Review for Whale Watching - Morning Cruise

07-Aug-2016
4/5

Service: Great crew and fun/informative.

Product: Sadly didn't get to see many Whales as a quiet afternoon but were given a free ticket for the year which we shall use and very happy with. Passed the time placing bets on who would get sea sick whilst looking around the boat!

Review for Whale Watching - Afternoon Cruise

07-Aug-2016
4/5

Service: I would have given an excellent rating but I got seasick. I don't blame the company I should have known better than to go without taken some medication. One of the crew members was very diligent about keeping an eye on people who didn't look well.

Product: If given the chance (and taking medicine) I would go again. Please know that I don't blame the company for my getting sick.

Review for Whale Watching - Afternoon Cruise

06-Aug-2016
4/5

Service: Easy to make the booking

Product: We have 6 people on board, we feel cap ten and his people perform well.

Review for Whale Watching - Afternoon Cruise

04-Aug-2016
5/5

Service: The wharf was a little confusing, we were unsure which boat to get on,

Product: however once on it was a great afternoon, staff were great, the hostess was brilliant, very friendly and informative.

Review for Whale Watching - Afternoon Cruise

03-Aug-2016
5/5

Service: The crew was really helpful as they explained a lot about the whales and they carried really good on all the people there

Product: Confortable boat to see the whales

Review for Whale Watching - Afternoon Cruise

03-Aug-2016
4/5

Service: It was All good..

Product: It was good..

Review for Whale Watching - Afternoon Cruise

02-Aug-2016
5/5

Cruise ship was very clean and tidy. Running of cruise was professional.

Review for Whale Watching - Afternoon Cruise

01-Aug-2016
2/5

Service: I feel he vessel was not correct for whale watching limited vision on the vessel had to chase the crew for spew bags for ill passengers just was not a good cruise had better from your company

Product: I feel the vessel was not correct for the whale watching limited access to see the whales could not access the front of the boat and the rear of the vessel had a bunk and you could not access vision of the whales I felt it was very poor

Review for Whale Watching - Afternoon Cruise

31-Jul-2016
5/5

Service: The whole operation was smooth.

However having to print off a confirmation, then line up with many people waiting to buy a ticket at Circular Quay, in order to be issued with a ticket, was frustrating.

Product: As mentioned, everything ran smoothly, except for having to line up to be issued with a ticket to board the boat; when I'd already printed off a confirmation of my payment.

Review for Whale Watching - Morning Cruise

31-Jul-2016
5/5

Service: Well managed and very informative.

Product: Enjoyed the cruise. Might book again

Review for Whale Watching - Afternoon Cruise

31-Jul-2016
5/5

Service: Simple and easy booking online

Product: I really appreciate Captain Cook Cruises' captain and crews for the whale safety when one of them decided to go under the ship. Thank you for a very nice and amazing afternoon for us!

Review for Whale Watching - Afternoon Cruise

29-Jul-2016
4/5

Service: Service was fine.

Product: Didn't see much of the whales, not the fault of the captain and crew though. Maybe don't use clear plastic bags for throwing up in.

Review for Whale Watching - Afternoon Cruise

28-Jul-2016
4/5

Service: Good.

Product: The duration was a bit more. Could have been one hour less than the actual duration.

Review for Whale Watching - Afternoon Cruise

27-Jul-2016
2/5

Service: Good service

Product: The whales were very far so we weren't able to see it.

Review for Whale Watching - Afternoon Cruise

27-Jul-2016
2/5

Service: Good Commentary

Product: The only pair of whales were not very active, mainly sleeping, too far away and the day was raining. We couldn't take good photos because of all the raindrops on the window. Bit disappointing for our first whale watching adventure ever!

Review for Whale Watching - Afternoon Cruise

24-Jul-2016
5/5

Service: Excellent company with excellent service. The staff on board were very friendly and helpful. I really liked that the cruise was not over booked and was very comfortable as their was not lots of people on board we could move about the boat very easily and could always find a position to view the whales.

Product: The whale watching cruise was great.

Review for Whale Watching - Afternoon Cruise

24-Jul-2016
4/5

Service: Reasonable service

Product: Very informative and helpful guide

Review for Whale Watching - Afternoon Cruise

23-Jul-2016
5/5

Service: Had a great afternoon- staff were excellent and saw whales really well

Product: as above

Review for Whale Watching - Afternoon Cruise

23-Jul-2016
4/5

Service: very informative presentation and a nice clean boat

Product: knew where the wales were and gave a good sighting

Review for Whale Watching - Morning Cruise

22-Jul-2016
5/5

Thoroughly enjoyed the trip out past the heads and even had a very close encounter with 3 whales which was very exciting.

The staff were excellent and the captain obviously took the extra effort and time to find the whales to allow us this unique experience. Thank you and I will be recommending you to other travellers.

Review for Whale Watching - Afternoon Cruise

22-Jul-2016
5/5

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Review for Whale Watching - Afternoon Cruise

21-Jul-2016
5/5

Service: Great experience in cruise

Product: We found whale many times. Fantastic~

Review for Whale Watching - Afternoon Cruise

21-Jul-2016
5/5

excellent

Review for Whale Watching - Afternoon Cruise

21-Jul-2016
4/5

Service: It was OK. The guide could have been more knowledgeable and shared that with us.

Product: Not as good as Kaikoura in NZ!

Review for Whale Watching - Afternoon Cruise

21-Jul-2016
5/5

Service: It was great! And easy to purchase!

Product: Best experience of my life!

Review for Whale Watching - Afternoon Cruise

21-Jul-2016
4/5

Service: Good & responsible stuff, very talkative

Product: Although the rough sea made us really sick, the experience of watching whales was great. Also, shout out to the seasick bags, well designed!

Review for Whale Watching - Afternoon Cruise

18-Jul-2016
4/5

Service: The staffs were very nice and professional!

Product: Very good we saw many whales but sea sick heavily��

Review for Whale Watching - Afternoon Cruise

18-Jul-2016
5/5

Service: excellent experience.

Product: We got to see 3 whale, which is better than expected.

Review for Whale Watching - Afternoon Cruise

18-Jul-2016
5/5

Service: Outstanding experience, friendly and entertaining crew.

Highly recommended!

Product: Outstanding experience, friendly and entertaining crew.

Highly recommended!

Review for Whale Watching - Afternoon Cruise

17-Jul-2016
5/5

Service: Staff were entertaining and helpful

Product: Was impressed with the number of whales cruising the coast. They were quick to spot them and get the boat in a position to view them comfortably.

Review for Whale Watching - Morning Cruise

17-Jul-2016
5/5

Service: Excellent experience, friendly staff and clean vessel

Product: Fun experience got to see heaps of whales up close to the vessel. The crew was really insightful and made the experience enjoyable. Would definitely recommend the experience !

Review for Whale Watching - Afternoon Cruise

17-Jul-2016
5/5

The host was great very welcoming and friendly i was suffering from sea sickness and she was very kind helping me through it. It was a great experience.

Review for Whale Watching - Afternoon Cruise

17-Jul-2016
5/5

Service: Overall very good , starting from web booking to ticket issue at counter .., good people

Product: For us it was first time whale watching . We throughly enjoyed. Captain cook team knew where to find whales and we saw whales with full of activities .

Review for Whale Watching - Morning Cruise

16-Jul-2016
5/5

Service: The guys on the boat were fantastic. It was rough, and they made sure everyone was comfortable by personally having a quiet word with them and offering suggestions to avoid sea sickness. When someone was sick, they were quick to take the sick bag off them, pop it in the bin and give them a fresh one.

Product: We saw whales and an amazing section of the coast with great commentary. Thank you.

Review for Whale Watching - Morning Cruise

15-Jul-2016
2/5

Service: Couldn't really see a whale except for the bursting of water from the whale and the wave was very great until many passengers vomitted throughout

Product: better choose when it's not raining hopefully will be better trip

Response from Captain Cook Cruises: Thank you for your feedback and our whale watching cruises do operate in open waters and are at times subject to wind and rain.
We are sorry that your felt that this did meet your expectations as we always operate in a marine safety conscious environment . Open water cruises are always subject to weather changes which our highly trained and skilled masters deliver the best service that is available.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for Whale Watching - Afternoon Cruise

13-Jul-2016
5/5

Service: Polite staff, kept us well informed on all counts, most successful whale-watch for me ever

Product: An exciting and rewarding experience

Review for Whale Watching - Afternoon Cruise

13-Jul-2016
5/5

Service: Very useful

Product: Very pleasant staff, vessel clean and safe

Review for Whale Watching - Afternoon Cruise

12-Jul-2016
5/5

amazing trip with lots of whale spotted.

Review for Whale Watching - Afternoon Cruise

12-Jul-2016
5/5

Service: We were lucky the sea was calm and we saw some whales.

Product: Commentary was excellent

Review for Whale Watching - Afternoon Cruise

12-Jul-2016
5/5

Service: Nice and friendly staff

Product: We were able to spot the whales breach at the end of our cruise, and the captain decided to speed closer so that we could get a better view of them. It was a lovely experience.

Review for Whale Watching - Afternoon Cruise

12-Jul-2016
4/5

Service: The service and cruise was excellent

Product: Had a great time

Review for Whale Watching - Afternoon Cruise

11-Jul-2016
5/5

Friendly staff, on-time, and really found the whales, dolphins, and seal.

Review for Whale Watching - Afternoon Cruise

11-Jul-2016
4/5

Service: see review on website

Product: see review on website

Review for Whale Watching - Afternoon Cruise

11-Jul-2016
4/5

Service: Good

Product: Good

Review for Whale Watching - Afternoon Cruise

11-Jul-2016
4/5

Service: Very good service and facilities

Product: Commentary was very good

Review for Whale Watching - Morning Cruise

11-Jul-2016
5/5

Service: Pretty easy check-in, signage could be a little better around boats

Product: Took a little while, but we saw at least 3-4 whale pods! Very cool.

Review for Whale Watching - Morning Cruise

10-Jul-2016
5/5

Service: We thoroughly enjoyed our cruise. Only one little surprise was that the seats on the upper deck had water on them when we sat down.

Product: Staff were attentive and pleasant, and the commentary was nicely spaced according to what we were seeing at the time.

Review for Whale Watching - Morning Cruise

10-Jul-2016
5/5

Service: Good commentary

Product: Great to see the whales up quite close

Review for Whale Watching - Afternoon Cruise

10-Jul-2016
4/5

Service: very good

Product: very good

Review for Whale Watching - Morning Cruise

10-Jul-2016
5/5

Perfect day, perfect cruise. Very awesome that your tour guide was an actual marine biologist.

Review for Whale Watching - Morning Cruise

10-Jul-2016
5/5

The weather had an AWFUL lot to do with it but it was a great day - whales, sunshine and a trip out of the Heads up the beaches

Review for Whale Watching - Morning Cruise

10-Jul-2016
5/5

Service: Easy

Product: An enjoyable experience

Review for Whale Watching - Morning Cruise

10-Jul-2016
5/5

Service: An excellent organisation - an absolute wonder for Sydney's tourists.

Product: My husband and I loved this whale watching cruise - neither of us had seen whales in their natural habitat before, so it was thrilling. The commentator was great!! Five stars.

Review for Whale Watching - Morning Cruise

10-Jul-2016
4/5

I love the boat and the organization. Unfortunately I don't like the guy who was looking for whales. He was not paying attention. We found whales before him!

Review for Whale Watching - Afternoon Cruise

09-Jul-2016
4/5

Service: Cruise was good

Product: Didn't see many whales. If I'd paid any more than $45 I would have been disappointed with the day.

Review for Whale Watching - Afternoon Cruise

08-Jul-2016
5/5

Service: Crew was helpful and friendly

Product: We saw a lot more than what we were expecting, not just Whales, Seals and Dolphins playing

Review for Whale Watching - Afternoon Cruise

08-Jul-2016
4/5

A wonderful afternoon seeing whales

Review for Whale Watching - Afternoon Cruise

08-Jul-2016
5/5

Service: Good explanations during the cruise

Product: We really saw a lot of whales during the tour very close to the boat

Review for Whale Watching - Afternoon Cruise

06-Jul-2016
5/5

Great time seeing whales

Review for Whale Watching - Afternoon Cruise

06-Jul-2016
4/5

I went on cruises in Cairns and a lovely touch was that they provided a ginger based sea sickness tablet for passengers ( hence you dont have to worry about drug interactions with peoples usually medications). I think this is useful and would allow more customers to enjoy their cruise rather than having to battle their sea sickness.

Review for Whale Watching - Afternoon Cruise

05-Jul-2016
5/5

Service: Well organised , easy on line booking and great service at Wharf office

Product: Best $45 I have spent. (Discounted price)

Despite the cold and wet conditions, it was awesome.

Excellent crew, great stories/facts relayed throughout the trip.

And plenty of whale watching to be had.

Wonderful experience, will be doing it again next season.

Review for Whale Watching - Afternoon Cruise

05-Jul-2016
5/5

Service: Fantastic commentary. Captain respectfull of distance to whales. Good job!

Product: Plenty of whale pods.

Review for Whale Watching - Afternoon Cruise

05-Jul-2016
2/5

Service: The cruise is well maintained and staff are very friendly.

Product: Could not find many Whales. We found very less, but did not see them very well

Review for Whale Watching - Afternoon Cruise

04-Jul-2016
4/5

Booked online and everything was smooth.

Review for Whale Watching - Afternoon Cruise

03-Jul-2016
4/5

Service: Good.

Product: Good

Review for Whale Watching - Afternoon Cruise

03-Jul-2016
5/5

Service: Very good, the lady giving the talk was very informative, and we actually found our own whales rather than following other companies (as other trips we had done before with other companies did)

Product: Brilliant, definitely reccomend

Review for Whale Watching - Afternoon Cruise

03-Jul-2016
5/5

Service: A wonderful night. Staff were amazing as was the food . Vivid lights the final touch for a great night. My 70th birthday dinner.

Product: Very professional staff, and lots of fun. We saw whales at their very best. One less thing on my bucket list.

Review for Whale Watching - Afternoon Cruise

03-Jul-2016
4/5

Service: It was great.

Product: If possible pls provide binocular.

Review for Whale Watching - Morning Cruise

01-Jul-2016
5/5

Service: Perfect

Product: Perfect

Review for Whale Watching - Afternoon Cruise

30-Jun-2016
5/5

Service: Very well organized, good commentary

Product: found whales quickly and followed them - great experience

Review for Whale Watching - Afternoon Cruise

30-Jun-2016
5/5

Service: Very friendly, efficient staff

Product: Staff was all very friendly and we spotted several whales as promised.

Review for Whale Watching - Afternoon Cruise

29-Jun-2016
5/5

Service: Excellent service

Product: Even though it was terrible weather the staff did all they could to assist and make sure we had a great time.

Review for Whale Watching - Afternoon Cruise

29-Jun-2016
5/5

Service: As usual a good day out

Product: Could not have asked for better. Thanks Guys.

Review for Whale Watching - Afternoon Cruise

29-Jun-2016
5/5

Service: We enjoyed our whale watching cruise immensely, no problems at all and the boat and crew were excellent. We would recommend this cruise...

Product: We saw whales...brilliant! A very enjoyable afternoon and a long held ambition fulfilled!

Review for Whale Watching - Afternoon Cruise

28-Jun-2016
5/5

Service: Great communication

Product: A great day outside Sydney heads , we saw 5 humpbacks.

Review for Whale Watching - Afternoon Cruise

28-Jun-2016
4/5

Service: will recommend to others but strongly discourage those with motion sickness to go as the seas were quite rough.

Product: ride was rather bumpy but still managed to see the whales.

Review for Whale Watching - Afternoon Cruise

27-Jun-2016
2/5

Service: Helpful staff

Product: Whilst it was cancelled twice before due to bad weather, the 3rd attempt, should have been cancelled too. Way too rough with lots of swells and came away with a couple of brushes. It was so rough, the drinks fridge doors, despite being padlocked, burst open and broken bottles of beer and cans of drinks were everywhere.

Review for Whale Watching - Afternoon Cruise

26-Jun-2016
5/5

Service: Good cruise, saw lots of whales

Product: Great cruise

Review for Whale Watching - Morning Cruise

26-Jun-2016
4/5

Service: easy to book. helpful staff. easy process

Product: Good host. Would have been good if the captain went towards to whale that was active. Assume he didn't due to another boat being with the active whale.

Review for Whale Watching - Morning Cruise

26-Jun-2016
4/5

w sawa lot of whales

Review for Whale Watching - Afternoon Cruise

25-Jun-2016
4/5

Service: Good services and they took time to explain to us any enquiries that we have on the tour. Give us ample of time to watch the whales and even made the attempt to source them out just so that we could get a good look at them.

Product: It was a pleasant trip with nice weather and the sea condition was good for sightseeing. Thankfully the rain stopped before we went onboard! Great cruise down the Pacific Ocean

Review for Whale Watching - Morning Cruise

25-Jun-2016
5/5

Service: Perfect, thanks!

Product: It was wonderful! Thank you!

Review for Whale Watching - Morning Cruise

25-Jun-2016
4/5

Service: Good experience we followed 2 or 3 pods of whales.

Product: Good balance of education and excitement. 3 hours was plenty of time to see whales.

Review for Whale Watching - Morning Cruise

25-Jun-2016
5/5

Service: Great day

Product: lots of whales

Review for Whale Watching - Afternoon Cruise

25-Jun-2016
5/5

Service: Great service

Product: It was fantastic saw many whales

Review for Whale Watching - Afternoon Cruise

24-Jun-2016
5/5

Service: Very easy process to book cruise. The folks at Captain Cook were awesome.

Product: The actual cruise was great - humpback whales were visible and the crew was quite knowlegeable regarding the whales' activities.

Review for Whale Watching - Afternoon Cruise

23-Jun-2016
4/5

Service: Good

Product: Good

Review for Whale Watching - Afternoon Cruise

22-Jun-2016
5/5

Service: The service and commentary was excellent

Product: The only thing I was disappointed with was that we didn,t get very close to the Whales,but I guess that you have to keep a certain distance from them unfortunately.Otherwise I really enjoyed our cruise.

Review for Whale Watching - Afternoon Cruise

22-Jun-2016
5/5

Service: Was a bit of a mix up with direction of where to wait for the cruise. We were not the only people told to wait in an incorrect location.

Product: Was very enjoyable, staff were very professional.

Review for Whale Watching - Afternoon Cruise

21-Jun-2016
5/5

Service: Great, friendly company. Helpful.

Product: Knowledgable crew and made the afternoon most enjoyable and informative.

Review for Whale Watching - Afternoon Cruise

20-Jun-2016
5/5

Service: Everything ran very smoothly. Booked online and very easy to confirm and pick up tickets on the day. Very friendly helpful staff.

Product: We had a fantastic time, saw so many whales. They are such beautiful, graceful creatures. Highly recommend.

Review for Whale Watching - Afternoon Cruise

20-Jun-2016
5/5

Service: Always have had good experiences with CCC

Product: found whales!! - good commentary & not too crowded

Review for Whale Watching - Afternoon Cruise

20-Jun-2016
5/5

Service: Friendly atmosphere and kind staff.

Product: It was a good sunny day with lots of actions from migrating Whales.

Review for Whale Watching - Afternoon Cruise

20-Jun-2016
5/5

Service: Great service and easy to book tickets.

Product: Amazing day, saw loads of whales and had a great day!

Review for Whale Watching - Afternoon Cruise

19-Jun-2016
5/5

great trip

Review for Whale Watching - Afternoon Cruise

18-Jun-2016
5/5

Service: Staff were enthusiastic.

Product: We didn't see whales but appreciate the standby pass. The commentator usually is the captain. He was very knowledgeable and friendly.

Review for Whale Watching - Afternoon Cruise

18-Jun-2016
5/5

Service: All went extremely well.

Product: Great experience. Have wanted to do one of these trips for ages. Came across a group of four male whales. These whales put on a marvellous display for us..We were able to view them quite closely for over an hour an a half. Was very exciting.

Review for Whale Watching - Afternoon Cruise

17-Jun-2016
5/5

Service: Very good spotting of whales and crew were good

Product: We intend to do another in September with my husband

Review for Whale Watching - Afternoon Cruise

16-Jun-2016
5/5

Service: Boat not to small. Enough space for the whale watching Tour was commented excellent

Product: Everything fine

Review for Whale Watching - Morning Cruise

15-Jun-2016
5/5

This is a very good experience.

Review for Whale Watching - Afternoon Cruise

15-Jun-2016
4/5

Service: Have been on a cruise for the last 3 years and enjoyed everyone. Always take overseas visitors with me and they are amazed to see so many whales

Product: The commentary was good on this cruise but more information was given on the cruise last year eg, how the baby calves were fed by the mother, what the weight gain of the calf was, how much milk the calf consumed every day. That was all very interesting

Review for Whale Watching - Afternoon Cruise

15-Jun-2016
4/5

Service: harbor cruises are always good value

Product: Last week we went on the whale cruise which was good except that no tea, coffee or biscuits were provided. You could buy soft drinks n beer but you couldn't get a hot cup of tea or coffee. They are always provided on Harbour cruises. When your on the water for 3 hours a hot drink is necessary especially when it's cold. I have been on fishing trips outside the heads and they have no problem providing a hot drink. My 2 friends and myself where disappointed with not having access to a hot drink and think you need to look at providing them...regards Paul

Review for Whale Watching - Afternoon Cruise

13-Jun-2016
5/5

Service: so far so good!

Product: tried in the past

Review for Whale Watching - Morning Cruise

10-Jun-2016
5/5

Service: 10 out of 10

Product: even though it was raining we thoroughly enjoyed the afternoon whale watching

Review for Whale Watching - Afternoon Cruise

09-Jun-2016
5/5

Service: Unfortunately, I was not very welcomed at the counter to buy the cruise tickets. I tried to ask some questions but the employee didn't take care. She was counting her drawer and didn't pause event if she saw me waiting few minutes to ask a simple question.

Product: Even with some waves (and some passengers sick) it was a very relaxing cruise. Everybody on board take care to put the vessel in the best place to offer us the best view. Great!

Thank you

Review for Whale Watching - Afternoon Cruise

06-Jun-2016
1/5

Service: Not recommended

Product: Only spotted the tail of the whale. No whales were spotted during our trip. I should have been refunded my money or a pass to come back later. Very disappointed.

Response from Captain Cook Cruises: Thank you for your feedback.

We are sorry that you were not satisfied with the whale experience, as on the day your travelled our crew reported two whales were spotted and displayed behaviours such as tale up dives, arched back, peduncle throw & blows. There were also around 20 dolphins sighted along with a seal.

We trust that our customers understand that we cannot control the behaviour of the whales, and that our whale guarantee is always offered if we do not sight whales.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for Whale Watching - Afternoon Cruise

06-Jun-2016
4/5

Service: We were surprised to see the cat for this cruise was signed Sealink. Crew excellent throughout the excursion.

Product: We were lucky having a fine, sunny afternoon for this. And also seeing two humpback whales, a mother and her last year's calf taking things slowly up the coast. The swell led to a number of passengers succumbing to sea sickness, including the writer! Commentary was excellent and very informative. Memorable.

Review for Whale Watching - Afternoon Cruise

04-Jun-2016
5/5

Service: good

Product: good

Review for Whale Watching - Morning Cruise

04-Jun-2016
4/5

Service: Staff were all very courteous, helpful, knowledgeable, and capable. We felt like we were in good hands.

Product: Didn't see any whales, but it was a fantastic boat ride with interesting sightseeing info, and received free vouchers for another trip. Was still worth going.

Review for Whale Watching - Afternoon Cruise

31-May-2016
5/5

Service: excellent event with fantastic commentary

Product: very enjoyable and successful trip

Review for Whale Watching - Morning Cruise

29-May-2016
5/5

Service: Service was efficient and good.

Product: The tour guide was excellent and knowledgeable. We saw lots of whales and dolphins

Review for Whale Watching - Afternoon Cruise

29-May-2016
5/5

Excellent experience.

Review for Whale Watching - Morning Cruise

28-May-2016
5/5

Service: Very good

Product: Very good

Review for Whale Watching - Afternoon Cruise

28-May-2016
4/5

Service: Well organised

Product: Knowledgeable staff and respectful of needs of whales

Review for Whale Watching - Afternoon Cruise

28-May-2016
5/5

Service: Always use Captain Cook Cruises

Product: Fantastic

Review for Whale Watching - Afternoon Cruise

08-Nov-2015
4/5

Service: Good

Product: Good

Review for Whale Watching - Morning Cruise

02-Nov-2015
2/5

Service: Half the boat was sea sick and no one got to see any whales, very disappointing.

Product: The website promises that you will see whales if not you will be offered another ticket. There was no whales and no ticket was offered, it was such a boring 3hrs and if you advertise and make a grantee then it should be followed up. I am completely disappointed as had waited a long time for this and was very excited as website made it look amazing but it was false advertising. It was not just me who felt like this I spoke to most of the passengers and they too did not see any whales and felt that they had spent money for nothing.

Response from Captain Cook Cruises: Thank you for your feedback from your recent whale cruise on 26 October 15. We were disappointed to read that you felt that you did not see whales as the crew report clearly shows that we had sightings of whales as well as dolphins. Our whale guarantee is always offered if we do not sight whales and our cruises are in open water and we always advise guests who are prone to seasickness to take precautions as it can sometimes get rough. We do not falsely advertise and always standby our whale guarantee.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Review for Whale Watching - Afternoon Cruise

01-Nov-2015
2/5

No food available on a 3 hour cruise and no hot drinks available even though there was a jug to boil water

Review for Whale Watching - Morning Cruise

01-Nov-2015
5/5

Service: Crew were very good. Booking was easy and the cruise was fantastic.

Product: Crew found a pod of whales shortly into the cruise. Was a truely magical experience watching the whales swim, frolicking in the water, breaching the surface & slapping their tales. Lots of photo opps. Fantastic.

Review for Whale Watching - Morning Cruise

01-Nov-2015
5/5

Service: Very friendly and attentive staff

Product: Wonderful opportunity to see whale calf breaching several times while not being too far from the harbour.

It wasn't too pleasant to see people being sea-sick!

Review for Whale Watching - Morning Cruise

31-Oct-2015
5/5

Service: Very happy with captain cook cruises. Staff were helpful and curtious at all times.

Product: 10 out of 10 We saw whales which was a great thrill. Would recommend to everyone.

Review for Whale Watching - Morning Cruise

31-Oct-2015
4/5

Service: It was fantastic to view the harbour and outside the heads

Product: It was disappointing that there was only 1 close encounter, however the crew were great to get along with

Review for Whale Watching - Afternoon Cruise

29-Oct-2015
4/5

Service: Happy for time and distance with guide.

Product: Still need more improvement to show closer or follow whale to watch and excitement.

Review for Whale Watching - Afternoon Cruise

28-Oct-2015
4/5

Service: Have been on many smaller whale watching cruises and found them to be much more personal ...would not go on the larger vessel again even out through the Heads

Product: For the size of the vessel and the number of people it was all okay but not wonderful ..whales were around but we were not able to pursue different pods which I am used to we stayed sitting ......not great if you have seasickness...which I don't thankfully....anyway is always great to be out on the Harbour

Review for Whale Watching - Afternoon Cruise

26-Oct-2015
4/5

Good

Review for Whale Watching - Afternoon Cruise

23-Oct-2015
4/5

The staff provided a great service during the cruise to my parent that got sea sick. Thank you for that��

Review for Whale Watching - Afternoon Cruise

23-Oct-2015
4/5

Service: Very nice crew

Product: Nice but not spectacular as we only saw the back and tail of a whale

Review for Whale Watching - Afternoon Cruise

22-Oct-2015
5/5

It was a really good trip - saw lots of whales and the staff were friendly and clearly knew what they were doing.

Review for Whale Watching - Afternoon Cruise

20-Oct-2015
2/5

Service: customer service did not respond to an issue

Product: 1 whale in the distance and no opportunity to reschedule or refund

Review for Whale Watching - Morning Cruise

19-Oct-2015
5/5

Service: It was really easy to book, there was plenty of information made available about the cruise e.g what was included & instructions & even information about the sights. The crew were friendly and attentive

Product: We had a wonderful time! The crew were very good, explaining things as we went in terms of conditions and what to expect and information about the whales such as their behaviour, and letting us know where to look so that we did see some whales which was very exciting.

Review for Whale Watching - Morning Cruise

18-Oct-2015
4/5

Service: better pricing compared to other cruises

Product: we are lucky to see 3 whales

Review for Whale Watching - Afternoon Cruise

18-Oct-2015
4/5

Service: I got a very good customer service, and all your staffs are very friendly.

Product: I had a good time for whale watching. Just a little bit wait for whale showing, so make me feel boatsick. haha

Anyway, everything is good.

Review for Whale Watching - Afternoon Cruise

17-Oct-2015
1/5

I took my two step daughters. We all felt sea sick and couldn't really see the whales that well.

Review for Whale Watching - Afternoon Cruise

12-Oct-2015
4/5

Service: Easy to book, great customer service, friendly staff

Product: Couldn't hear the host do the commentary, the speaker wasn't working all the time

Review for Whale Watching - Afternoon Cruise

12-Oct-2015
5/5

Service: I was happy with the attention and service although I felt a little stress to pay on booking. Otherwise everything was good

Product: I even saw dolphins!, and extra for the trip !. Lovely I will do it again

Review for Whale Watching - Afternoon Cruise

12-Oct-2015
4/5

Service: nice

Product: the boat is a little small

Review for Whale Watching - Morning Cruise

12-Oct-2015
5/5

Service: Really happy with the service.

Product: Really happy with the service.

Review for Whale Watching - Afternoon Cruise

11-Oct-2015
4/5

Service: Is ok

Product: I feel a let down ... or rather disappointed. Because I only saw the back or somewhere in the tail of a whale about thousands Metn ros away from the boat. sorry ... I wanted to see whales or dolphins, but it was not a lucky day on my trip .... will be for the next ...

Review for Whale Watching - Morning Cruise

10-Oct-2015
4/5

Service: Very easy handling of booking

Product: Not als spectacular as expected

Review for Whale Watching - Afternoon Cruise

10-Oct-2015
2/5

Service: friendly crew staff

Product: No whales on the whale cruise

Review for Whale Watching - Morning Cruise

10-Oct-2015
4/5

Service: Service ok would have liked a drink included in price

Product: A little disappointed we did not see too many whales and not as depicted in advertising.

Review for Whale Watching - Afternoon Cruise

08-Oct-2015
5/5

Very informative on information about the whales cycle.

A bit awkward viewing at times if a lot of people on board

Review for Whale Watching - Afternoon Cruise

08-Oct-2015
1/5

Service: A large number of passengers became sick and almost all were relieved it was over

Product: A large number of passengers became sick and almost all were relieved it was over

Review for Whale Watching - Afternoon Cruise

07-Oct-2015
2/5

Service: Good well-informed commentary

Product: Too nauseous to really get the most out of the experience.

No-one's fault, but wish the whales were more visible

Review for Whale Watching - Afternoon Cruise

06-Oct-2015
5/5

Service: Would recommend

Product: Wish we could have been out there longer.

Review for Whale Watching - Afternoon Cruise

06-Oct-2015
5/5

Service: Fully realise the issue of balancing profit with service rendered. It was not easy to secure a good photographic opportunity from the rail. I think the staff should announce that after say half an hour that they request those in the front to relinquish their place to those who did not achieve a good position for photos. At least if they made some effort in this regard I would have considered that they had at least tried to accommodate everyone.

Product: See above.

Review for Whale Watching - Afternoon Cruise

03-Oct-2015
4/5

Service: nice trip

Product: good

Review for Whale Watching - Afternoon Cruise

28-Sep-2015
5/5

Service: Excellent service, all your people were absolutely top notch from start to finish.

Product: Fantastic experience with a really enjoyable commentary and crew.

Review for Whale Watching - Afternoon Cruise

28-Sep-2015
5/5

Service: Everything went smoothly and according to what we were expecting.

Product: The commentary was particularly good - an abundance of knowledge about whales and other related matters.

Review for Whale Watching - Afternoon Cruise

28-Sep-2015
4/5

Service: Friendly. knowledgeable staff

Product: We saw whales up close and conditions were good, so we enjoyed our trip. Maybe try warning and even advising passengers beforehand which seats are the bumpy seats, especially those with small children, as it is difficult to move once the boat starts bouncing in the open sea.

Review for Whale Watching - Afternoon Cruise

28-Sep-2015
1/5

Service: The company itself, their website, and crew all seemed very good.

Product: The tour I was on was cut short. We didn't see any whales -- which isn't the fault of the tour operator. However, we were told that there were whales spotted 4 miles away but that if we went we would only get about 10-15 minutes of viewing time before we had to come back. It was also said at the exact same time that because of the state of the ocean being quite turbulent that the captain has decided to go back to dock. If you are going to make a decision because of the weather to go back to dock then do NOT tell the customers that there are whales out there to be seen, just say we're going back. If it was a matter of a short amount of time to view the whales then I would have absolutely preferred to see something over nothing. Saying there were whales to be seen at a doable distance/time but saying we weren't going to go was rubbing salt in a wound. Plus, I had to get on a flight back to Canada the next morning and so the "free tour" ticket for the future was wasted on me and I feel like I lost money on this.

Review for Whale Watching - Morning Cruise

26-Sep-2015
5/5

Service: I found the boat in which I was on was very clean and tidy,

There was really nothing I could fault, I have told my friends they need to do this and that Captain Cook Cruises was who they should book with.

Product: The crew on my afternoon Whale Watch were great, they were very attentive especially towards the people who were not very well. They were very informative about the whales on their migration and they knew exactly where to look.

I was lucky enough to see the whales up close they truly are amazing.

I will recommend your cruise with no hesitation.

Review for Whale Watching - Afternoon Cruise

25-Sep-2015
2/5

Service: Counter staffs and crews were very friendly and helpful.

Product: 1st sighting 18th Sept was not fruitful, and we redeemed the 2nd sighting on 19th Sept which also ended up without any whale. As our vacation in Sydney was only 8 days including traveling from Singapore, we were reluctant to make the 3rd try.

Despite redemption tickets were issued, it is very unlikely we will re-visit Sydney in the coming few months before the whale watching season ends, and the redemption tickets validity end of 2015.

Hence, in this regards, our family is quite disappointed with the money and time spent getting us no good experience.

Review for Whale Watching - Afternoon Cruise

23-Sep-2015
5/5

Service: excellent

Product: excellent

Review for Whale Watching - Afternoon Cruise

23-Sep-2015
4/5

Service: The ship was clean and tidy, so it is very comfortable

Product: It was a great experience, and I had a really good time.

Review for Whale Watching - Afternoon Cruise

22-Sep-2015
5/5

Service: Very interesting with helpful staff.

Product: First trip now sightings but much better the second time out.

Review for Whale Watching - Afternoon Cruise

21-Sep-2015
2/5

Service: Staff were excellent, but the guarantee to see a whale or another cruise is very conditional. Many people who go are tourists and on limited time tables.

Product: In an effort to find whales the boat operator went way too fast for the conditions of the water. The speed of the boat, along with the choppiness of the water made quite a few passengers VERY seasick.

Response from Captain Cook Cruises: Thank you for your review of your Whale Watching cruise with us. We were delighted to read that you found the staff excellent. We were disappointed to read your comments in regards to our whale guarantee , as we believe we are very clear about this at time of booking. We were also disappointed to read your comments in regards to the actions of our Master, as we have some of the most experienced skippers in Sydney operating our cruises and safety of our operation is paramount at all times. We recommend guests who are prone to sea sickness, as this is an open water cuise, to take seasickness tablets prior to the cruise.

Once again thank you for your feedback.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Review for Whale Watching - Afternoon Cruise

21-Sep-2015
4/5

Service: No comment

Product: I would probably try the morning cruise next time as the afternoon got a bit choppy.

Review for Whale Watching - Afternoon Cruise

20-Sep-2015
5/5

Service: Excellent boat and very friendly and helpful staff.

Product: The cruise was excellent. Beautiful day, calm seas. Very informative staff. Couldn't have been better - 3 playful whales that came right up to the boat, so amazing and great shots to boot. Thanks captain cook cruises for a lovely Father's Day present for my husband.

Review for Whale Watching - Morning Cruise

20-Sep-2015
5/5

Service was fantastic, tour guide was very informative

Review for Whale Watching - Morning Cruise

20-Sep-2015
4/5

Service: We were very happy with the service.

Product: We were very lucky and saw whales playing, slapping their tails and even breaching. I know you can't control nature but I think seeing whales up fairly close makes the difference between a great cruise and a disappointing one.

Review for Whale Watching - Afternoon Cruise

19-Sep-2015
5/5

Service: Very convenient booking and clear boarding process. Design of routes is quite good.

Product: Extremely friendly and kind staff. Tried vey hard to explain what to see and background info. Onboard speaker volume could be turned louder perhaps…

Review for Whale Watching - Afternoon Cruise

18-Sep-2015
4/5

Service: The sea was choppy that afternoon (we were warned before setting off) and we could count at least 3 people being sick into their seasick bags. I know this cannot be helped, however hearing their retching and smelling their vomit almost made my friend and I sick too. Maybe there should be a special room/place for the sick people to go (out of sight and smell).

Product: We did see 1 whale; however we were too far away to get a better look. I know there are laws that keep boats at a safe distance from the whale. We could see the whale's blow and not much else. To be honest it was a bit disappointing. Does the catamaran use detectors/sonar to gauge the proximity of whales?

Review for Whale Watching - Afternoon Cruise

17-Sep-2015
5/5

Service: Never had any issues with booking or getting the tickets. Happy with the service

Product: The most amazing experience in my life!!!! Everything was super!

Review for Whale Watching - Afternoon Cruise

17-Sep-2015
4/5

Service: Booking was easy, staff friendly, efficient and helpful. Boat was clean and comfortable

Product: Cruise was well organised. We were warned about possible rough weather, and strategies to avoid sickness - all very helpful. It would have been nice to offer a postponement or re-book opportunity for those with sea sickness sensitivity (and time to do the cruise another day!). The one whale we saw was not playing! I

understand wildlife always poses that sort of risk. However, other things like albatross (?) and other sea birds, and the spectacular coastal scenery was more than enough interest in between the infrequent and unspectacular whale surfacings - yet there was no information on these things given in the commentary. The trip would have been much more interesting with this information, especially given the lack of whale action.

Review for Whale Watching - Afternoon Cruise

14-Sep-2015
2/5

Service: They could sell more food on a boat such as sandwiches, coffee, etc., not just chips and chocolate, as the cruise's duration is 4 hours.

Product: We saw only one whale's tail, but, of course, that's not CCC's fault

Response from Captain Cook Cruises: Thank you for your whale watching cruise review with us. We were delighted to read that you enjoyed your cruise, and we will review your suggestions. Once again thank you for your review.

Richard Doyle
Head of Sales and Marketing
Captain Cook Cruises

Kind Regards,
Customer Service Team
Captain Cook Cruises

Review for Whale Watching - Afternoon Cruise

14-Sep-2015
1/5

Service: The guide was very knowledgeable and friendly

Product: Not necessarily Captain Cook Cruises' fault but choppy waters, not quite the whale viewing we were expecting, and a whole lotta vomiting

Review for Whale Watching - Afternoon Cruise

14-Sep-2015
1/5

Service: Service is ok.

Product: Not exciting. The worst one whale watching experience we had.

Review for Whale Watching - Afternoon Cruise

12-Sep-2015
4/5

Service: Crew were friendly and addressed all customers concerns with empathy and understanding. Guy in booth selling tickets really helpful and cheery.

Product: Disappointing it was cancelled but understand their safety concerns very professional and most competent boat driver as he negotiated the high waves

Review for Whale Watching - Morning Cruise

09-Sep-2015
2/5

Service: Punctual, straight delibery to whale zone, friendly staff

Product: Every time whale was at surface, boat driver was turning the oposite side of the boat. This ment 1/3-1/2 of the time (whale was on surface in slots of 1-2 min), whale was not visible to the tourists on the deck, and passangers would run from one side of the boat to the other (left to right or vice versa).

Review for Whale Watching - Afternoon Cruise

05-Sep-2015
4/5

Lady who took cruise, was amazing and very knowledgable.

Was a pleasure to have such a smart lady explaining things about whales to us.

Review for Whale Watching - Morning Cruise

04-Sep-2015
5/5

Service: It was awesome experience with my family we enjoyed a lot...

Product: Was good..

Review for Whale Watching - Afternoon Cruise

03-Sep-2015
5/5

Service: This experience was absolutely amazing. I enjoyed it immensely and was very impressed.

The guide was very enthusiastic and knowledgeable about the whales we were seeing (who put on an excellent show for us!) All in all it was a wonderful day and captain cook cruises are the ones who made it so.

I would definitely choose captain cook cruises again.

Product: I knew that these creatures were beautiful. But it's difficult to comprehend how beautiful and amazing they are until you see them up close and in their natural environment. Our guide definitely knew his stuff and was just as excited to see them as we were! Awesome stuff.

Review for Whale Watching - Afternoon Cruise

03-Sep-2015
4/5

Service: The crew were helpful and the commentary informative.

Product: It was great, despite being a bit seasick, seeing the whales made it all worthwhile, thank you very much

Review for Whale Watching - Afternoon Cruise

28-Aug-2015
5/5

Service: Excellent. Good value and very professional.

Product: Excellent - the crew were great at sharing their knowledge of whales and helping us spot them and telling us how we'd make the most of the trip.

Review for Whale Watching - Afternoon Cruise

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