Service: The staff are friendly.
Product: Easy to purchase through the internet

Service: Abosolutely perfect the Penfolds Degustation dinner was perfect delicious food excellent wine pairing 👌🏾
Product: Perfect in every way excellent attention to detail

Service: It was a great "cruise" with just the right amount of time to see the lights without rushing anything.
I know time may be short, but stretching the time between meal courses would be really great so that one do not feel rushed.
Product: It was a leisurely cruise with just the right amount of time to see the various light shows.
I know time may be short, but stretching the time between meal courses would be really great so that one do not feel rushed.

Service: Food was presented nice Food was tasty Drink service was quick and good When I asked for a second drink off 2 different waiters it never came When you consider we only had 2 glasses of white wine it was pretty miserable that I could not get another I thought lousy Sorry I had a Hahn Lite also
Product: Lights never came on till 6pm We only hsd 30 minutes and the boat was back under the bridge and virtually no lights I could not get a second drink The later cruise would have been so much better

Service: Staff were very friendly & attentive & we thoroughly enjoyed our dining experience.
Product: Excellent value.....with the combined cruise & dining option taking in the spectacular Vivid light show.

Service: Excellent evening with great food, wine & view. Service was amazing
Product: excellent food & wine & tour package

Service: Fabulous experience. It was a beautiful night, staff were excellent, food was just right!
Product: Excellent value and service.

Service: Very professional, quality service.
Product: Great service, excellent food quality, spacious dining room, lovely ambiance.

Service: booked a VIVID dinner cruise. Staff were friendly, food was great and we got great views of the lights. Excellent value for money
Product: Excellent value for money

Service: Everything was above expectations
Product: It was a great night for all

Service: The staff were good . Food drinks and vessel good = great night .
Product: good deal and worth the trip to Sydney

Service: We had an enjoyable experience - Boarding was easy. I paid for Windows Seatsf or our cruise, and this was a masterstroke. Our Waitress was great - she delivered our meals and when I reminded her of my son's allergy, she swapped out his meal for a suitable one. After that she was attentive, and the meal was great. After the meal we went upstairs to the top deck and enjoyed the Vivid lights.
Product: The Dinner Cruise was a great experience for my Son and Myself.

Service: Well, I am very disappointed and unhappy with our cruise me and my partner was expecting to see the light having to have purchase a vivid festival cruise we were not told that lights were not even on we had the 5:pm vivid cruise with dinner but I felt that we were mislead by the advertisement of Captain Cook Vivid lights Cruise we thought dinner will be serve and after that lights will be on by then. They should have been honest and make us inform that there will be no lights in that particular cruise so we could have chosen the much later time. We purchase twice as we’ve missed the originally scheduled date and have to re book the next day. We didn’t really enjoy as the highlights of the light festival for vivid 2019 experience we had with Captain Cruise me my partner and the whole group are all unhappy for not being told that in the 5pm vivid cruise will be not on yet or it’s very limited and should have extended the time at least for the 5pm cruisers so we can also witness the beautiful lights.
Product: I’m am not happy. We weren’t told that lights not on at 5:pm it’s false advertisement of Captain Ciook

Great service overall

Service: Lovely trip with easy access to the ship. Bobbing on the harbor for the lights was epic with plenty of time for enjoyment. Dinner was good however the carrots and beans on the chicken dish were inadequately cooked. Overall very enjoyable.
Product: Carrots and beans on the chicken dish inadequately cooked. Enjoyable overall.

Staff were friendly and the food was very good

Service: From boarding and to being seated was easy and found staff extremely friendly.
Product: Food and service very good

Service: This Dinner Cruise provided a wonderful means of taking in the Sydney Opera house at night during the Vivid Presentation. The picturesqe landscape seen from the top deck as the sun was setting is something I will never forget. The service was great and the food presentation & flavors were great. The opportunity to view the Sydney Opera house from the water was worth the cost alone. The exceptional service, food, and drinks were just a bonus. I am pleased to have booked this excursion. I would recommend it to others without hesitation. Thank you Captain Cook Cruises.
Product: The views of the Sydney Opera house at night were well worth the money spent. The Dinner, service, and cruise were all a bonus.

Asked four times for drinks which never came and had to go to the bar for service. Food was ok, small portions. Better view of the vivid lights from the $7.50 ferry into circular quay.

The Vivid Dinner Cruise on Sydney Harbour was most enjoyable for many reasons. Delicious food, nice music & smooth sailing viewing the Vivid spectacular. Highly recommend...

Food was great , service was terrific

Service: excellent food and well looked after by staff
Product: not your fault but was expecting more lights for money

Service: From the arrival for the Dinner Cruise to embarking the service was amazing.
All staff were very professional and welcoming.
High standard food and wine.
Product: High standard food and wine presented

Service: The service was brilliant and so so quick for drinks and meals to arrive.
Product: Excellent value for the price.

Service: Excellent service from all staff who were knowledgeable about all aspects of our experience and personalised the evening by being interested in answering our questions with proffesionalism.
Product: Ease of booking and enjoyment of the experience

excellent service, good food choices, silver service, attentive staff

This was my third Captain Cook Cruise and again it was excellent. The staff are helpful, friendly and do their best to ensure you have a wonderful time. The food is fantastic, the music great. I look forward to introducing another friend to Captain Cook cursing.

Service: The staff were friendly and attentive. The food was reasonably good. I was disappointed with the vivid lights and don’t think it should be advertised as same as there was only the Opera House and Museum of Contemporary Art that had light displays. Once it gets dark on the water you have no idea where you are. Some discreet commentary whilst Cruising would have be good to orientate to Sydney Harbour at night.
Product: Staff were friendly and attentive. Food was reasonably good.
I don’t think it should be advertised as a Vivid lights tour as the only lights shows that you could see were the Opera House and Museum of Contemporary Art. I also think some commentary of location during the Cruise would be beneficial to orientate to Sydney Harbour

Great dinner, views and customer service

Service: Everything was good, but just a suggestion when the live band is having breaks maybe have music playing in the background for ambiance.
Product: Food was good, but salmon was dry.

The cruise and staff on the boat were teriffic, but the boarding process leaves a lot to be desired. It was confusing where to line up and queueing for the boat blocked the traffic along the warf. It was enough to question whether to try a different operator next time.

Service: The service was superb. We were never rushed to finish a course. The food was wonderful and the wine matches just perfect. The cruise gave us great vantage points for the Vivid festival.

Yes, we would recommend this to friends.
Product: As previously stated..a wonderful eexperience.

Service: The wait staff was looking after too many tables so we didn’t receive too much attention. Our meals were rushed especially our dessert, we had to engulf it down while we were making King St. Wharf to disembark.
Product: Have done the gold dinner years ago, quality was not as great as before.

Service: Everybody we dealt with was pleasant, helpful and we had a fantastic time. The food was very nice and they were generous with the drinks.
Product: Loved the whole experience. Everyone we dealt with from start to finish was helpful and pleasant

Definitely recommended! One of my best night in Sydney was with the cruise. Thanks for showing me Vivid Sydney in the best way possible. Only wish there were more courses of meal though.

Service: The cruise was wonderful. The staff were attentive, food excellent and a lovely group of passengers.

We went with the whole family and I can honestly say the main downfall was the bathrooms were positioned downstairs. We had to go down two flights of small steep stairs to get to it. My mother in law was unable to manage the stairs with confidence and became very anxious navigating the stairs for departure. We all needed to help her down and reassure her she was OK. I think they should of had a lift to cater for the elderly, those with difficulty walking and perhaps a bathroom on each level.
Product: We were served our dessert and approx 2 minutes later the lady came up and asked if we heard the announcement that if you wanted to disembark we needed to do it now or stay on the boat for another hour. As my mother in law required to go to the bathroom we all disembarked and left our desserts. The staff waited for us as it took some time to help her down the steep stairs. Very rushed in the end which spoilt the night.

Service: The food was outstanding and easy process from booking to boarding. The service was quick and staff were professional and accommodating. The pacing of the meal was good and it gave you time to see the sights.
Product: Easy process to book online

Service: The Lasses that served us were impeccable and very well mannered . A delight to talk to nothing was a problem ..
Product: Dinner was rushed and understandably so with the next cruise to be catered for ...... mmmmmmmm

Always so accommodating and beautiful service

From the start to the finish, perfect.

% of us attended the Vivid Cruise. We enjoyed the meal we were given but found we were very rushed and plates taken from our table before all had finished eating. We asked that they be left until all finished however this did not happen and they were whisked away and next course on out table.
Waiters friendly Wine fine,
The display of lights was disappointing and our view was from afar.

친절한 직원들 좋은 뷰

Service: We travel from Darwin I was on business trip we book Friday the evening for the dinner cruise and we are happy choose the right choice we both had a great night on the cruise great food and the trip was excellent will do it again next time visit Sydney.
Product: Great food and service was not bad.

Service: Vivid on Captain Cook Cruises was a very poor experience and would not recommend that anyone take this dinner cruise in th e future.
The drink package whilst offering two styles of beer only offered one style of white and one style of red - unfortunately I enjoy Chardonnay not the sweet white offered and so was required to pay additional. Our main meal - table of 4 - did not arrive even after repeated requests to staff whose standard reply was “ not part of my order , you’ll just need to wait. Eventually as staff were clearing tables the “ light came on” - I’m terribly sorry your order must have been overlooked. “ . We eventually/got it but it was not what we ordered however accepted what was given as there was no other choice. As we were in a middle isle for seating we’re not able to see much in the Vivid lightshow - especially when all internal lighting was on full . Majority of passengers long finished their meal ventured on top deck for a better view. By the time we could do the same the boat was only doing cart wheels in middle Harbour - not much of Vivid was happening there.
Product: All said above -
Poor choice for drink package whilst meals OK however we had to ask at least 4 times before staff realised order had been lost in the system .

Service: We were both really looking forward to the experience, my husband's meal was very good the chicken, the vegetarian was not great at all, so much so that i did not eat anything much, i even handed it over to him to taste and he agreed it was awful too, such a shame, won't return to Captain Cook Cruises and couldn't get great pictures on an empty stomach, so disappointed with that, also we did not understand the hovering in nowhere land in the boat like they were waiting for a turn, really weird that. Have been on Cruises before and nothing like that ever happened. Maybe Vivid has become too into the future Vivid, would like my money back or an exchange, would never have replied, but here you are asking me, OK it's done, no more cruises.
Product: Not a fulfilling experience.

Service: Excellent service.
Product: Good value. Thanks a lot!

The whole experience was great from the boarding, service and great food and choices everything was exceptional. Would highly recommend it.

Service: Waiter Joey was very attentive and we didn't have to wait long for any food or drinks. He was very friendly and genuinly happy to look after us.
Product: Food was excellent. Wine was good and quantity adequate. Music/entertainment excellent. Good value for money.

Service: Service with a smile, quality food and not shy with the wine! Combined with a beautiful evening and the vivid lights it made for very memorable occasion
Product: Easy process and great value

Service: The ship was quite lovely, it was clean and presented nicely, the service was quite good with waiters coming to our table several times and the food was nice.
Although one issue I had was coffee not being included in the cruise, it cost extra and there wasn't non-dairy options.
Product: Quite easy to compare the cruises and select the right one

Service: Great customer servicr and food.
Product: Great menue choices. Would have liked to be as bletochoose window sitting

Crew were very attentive,helpful and efficient at all times.
Dinner was excellent

Excellent food, service, and a most enjoyable evening.

Service: Well organised. I will refer to my friends
Product: I am very like the service

Service: don't know if the can but shouldn't be hard having scored one star
Product: nothing more to say other than took remium drinks at $70 pr person and got $45 wine served????????????????

Service: Good service provided on board. Meals and drinks were delivered quickly.
Product: Good value for money, three-course meal, drinks and harbour cruise during Vivid.

Everything right from the start was excellent. Great experience inside the cruise and we enjoyed it thoroughly. However the food could have been better. Decent food but it's not that great, would have liked more flavour and other food options.

Service: Queuing was confusing with so many different cruises and people standing around. Would have been helpful to have more staff on the wharf advising people. Then people were pushing in.
Product: We enjoyed the cruise but the food was a little lacklustre.
Entree was couscous salad and dessert was simply cake. Mains were good.

Service: Excellent service and friendly staff
Product: Reasonable price and good food.

The welcome & service were seamless.

Service: The staff and meal's excellent.
Product: Very easy on line service.

Service: An absolutely outstanding dining experience with great food and matched wine that was further enhanced by great service, excellent entertainment and the Vivid spectacular.
Product: The Penfolds Gold Dinner was a great culinary experience with perfectly matched red and white wines.

Service: Good Service.
Product: Not enough selections of food.

Service: Very bad
The lady in call center can’t help me for booking or charge timetable anyway!
Product: Can’t refund if you can’t go in cruise

Excellent service, beautiful atmosphere, excellent entertainment, we love to come back.

Service: Great service and overall experience!
Product: I really enjoyed the cruise. It was a great experience!

Great cruise, great food. Loved it.

Service: By being more realistic with the wine package... 1/2 glass of sparkling Chardonnay as the wine package... ? It is aOur 3 rd and very last time on a captain cook cruise and we will advise another 13 couples not to book on your cruise .
Product: Ordinary food for money’s spent... and taking into account that we were on a cruise.

Service: OMG we got treated like queens...the service was fantastic...they were all so lovely.
Product: Just a really lovely way to spend the evening...great service great food. Nice boat.
Would recommend this too anyone who wants a really nice evening out.

Nothing to do with your service. We were unable to take our cruise because my husband was admitted to ICU with health issues. I rang to inform them that we would not be going and was told our places would be kept until June 14th. We were unable to go so our money has been put into consolidated revenue by the cruise company I presume.

Service: Excellent service food very good and great atmosphere
Product: All good lovely evening - no I don't like having to give feedback on everything one does - you go into Coles and they want to know your experience

Service: Welcome good, food good, visibility of Vivid good. Our particular waiter seemed new and less efficient than the other waiters. Lagged in serving drinks and food. Not very attentive again compared to the other waiters
Product: Good value to see the Vivid with little walking and lovely dinner

Service: Service was very efficient and friendly. All staff helpful - really enjoyed the cruise.
Product: Purchased online was quick and easy to use.

Service: Service was excellent. The staff and crew were extremely helpful and efficient. I would like to see a kids menu available, especially for cruises targeting families like the early Vivid Dinner Cruise.
Product: Good value for the price. Got a great table with only 2 hours to departure. Other operators were booked out.

Food and service was very good. Wines excellent. View of the Vivid lights very underwhelming.

Service: It was a fabulous experience from the moment we boarded to when we left. Great food and service. Would definitely book again.
Product: Every minute was great. Food and service exceptional

Service: Excellent food and service. Cost is quite high for product and length of experience.
Product: Easy to purchase via the website.

Service: Overall Great service, magnificent night. Will definitely do this again.
Product: Greta Food and great wine selction

Service: We had to continually ask for table water and wine.
Product: Easy to view online and book.

Service: so far so good
Product: great service and explanation

We enjoyed being shown to a window table - the outlook was great. The food was very enjoyable but could have been much hotter. The staff were excellent.

Service: Everything happened fuss free
Good value for money
But not a 5 star experience
Product: Good value for money
The process of booking worked well

Service: Fantastic service, fantastic food, enjoyable evening, only down fall was meal wasn't child friendly and no activities for children
Product: Awesome cruise and food, fantastic service, enjoyable evening. Not child friendly, no activities for children and meal wasn't child friendly, was either adult meal or a young child meal, my child was a tween

Service: All good, although the docks said to pick up the tickets at one point and when we walked there they told us we could have got them at an office nearer the boat. This could have been made more clear in the documentation we received.
Product: The service and food was excellent. However the cruise was advertised as 3 1/2 hours and it was not this long

Their services are great but I will not fill the rest of this out given that this request was directed to "McNeight"
If you are unable to even address me by my correct name then what would be the point of going any further.
My name is Glynis McNeight not just "McNeight" which is downright rude.

Service: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.
Product: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.

Service: The service was fantastic and the sightseeing was magnificent. The only thing was that the waiters were almost too efficient. I know it's a tight turnaround for the next cruise but I felt like they were hovering waiting for us to finish our meal. They were clearing our plates while the rest of the table was still eating. In saying that, they were nice and friendly.
Product: It was good value for money but it would be better if we had more time to view the lights. We only got 30 minutes of lights including the time it took to get back to King Street Wharf from CQ. Perhaps a 5.30pm to 7.00pm would be better. I found 5.00pm an early start to eat dinner.

Service: Very friendly staff
Product: Prompt service, attention to detail

Service: We had a great night cruising at Vivid enjoying the Captains Dinner cruise.
Product: It was a great didng experience and the very best way to see Vivid.

Service: Fabulous 1.5 hours on the Harbour to experience Vivid. Staff, ambience, food all lovely.
Product: Fab food, very impressed. We shared the chicken and salmon and it was delicious.

Service: The service was efficient and friendly.
Product: A very good dinner. The extra paid for a window seat was worth it.

Service: Drinks order was delayed up to 15min, the waiters forgot the order, they then brought the wrong wine.
Cutlery was not fully set
Would not recommend the cruise to family and friends for the price we had to pay
Product: For the poor service I would not recommend the cruise to friends and family. Over priced for poor service levels.

Service: boarding experience was poor - not very well organised; meal was pleasant although service was patchy at times during the night; unable to accommodate a basic food allergy request so one of the party went without dessert
Product: reasonable value for money

Service: Food and service was excellent!
Well done team.
Product: Food and service was excellent!
Well done team.

Service: Great service and food.
Product: Brilliant food and wonderful service

Service: Brilliant food and fantastic service
Product: fantastic service and food, our group thoroughly enjoyed it.

Service: Brilliant food, and service ! our group thoroughly enjoyed it
Product: Great service and fantastic food.

Service: It was a very pleasant experience. The staff were courteous and very obliging. We thoroughly enjoyed our trip
Product: The meal was very good and we all enjoyed the experience

Service: Cruise was good but as a Vivid experience disappointing - not much to see from the harbour.
Product: Menu, drinks and service good

Service: Excellent cruise, saw the Vivid lights quite nicely.
Pianist was enthusiastic but the cruise could have used more quiet moments.
The food was quite good, but not as good as some fine, five star restaurants. No specific complaints, just nothing truly outstanding.
Wait servers were very pleasant, but a little disorganised.
Product: Wish there was a less stringent no cancellation policy.

Service: Excellent friendly and attentive services. Great night out!
Product: Helpful, responsive and great support

Service: Great Customer Service!
Product: Customer Service was great. Seating and view were perfect.

Friendly attentive always a smile

Great experience, staff were friendly. Food was nice but could have been warmer. Had to ask for water and butter. Scenery was great although it was restricted by the roof from where we sat in the middle of the floor, esp when trying to see buildings during vivid. Wandering up on to the roof provided spectacular views.

Service: 5pm dinner cruise not the best one choice on the menu so if you dont like that you starve would of been better as a buffet apart from that not to bad
Product: Menu ****, no choice for the price abit ripped off

Organisation, service and food good

Service: Awesome boat, great service from our friendly waiter. Food was superbly presented and very tasty. It was one of the highlights of our family trip to Sydney to see the lights of Vivid Sydney.
Product: I would recommend getting the Captains Dinner - and paying extra for a window seat. The windows are very big and the views are great!! The Captain's Dinner is served on the top floor. You can also walk up to the very top level to take perfect photos. Our family was in Sydney in early June/19.

Service: What a great way to view Vivid and Sydney at its best on board this beautiful boat.
Our group of 13 thoroughly enjoyed the 5 course degustation with paired wines and the attentiveness of the staff on board. We would do it again in a heartbeat.
Product: The cost of cruise was certainly justified by the quality of food, the abundance of fine wine, the amazing staff and of course the spectacular views. The beef was superb and cooked perfectly

Service: Good customer service and the food was good. My husband had a surprised birthday when they severed a dessert with a candle.
We had a wonderful night. Thank you.
Product: Good deal with entertainment book member

Service: Great greeting, great food, great service and entertainment.
Will and have recommended this cruise to all family and friends.
Product: The quality was excellent

Service: Service was polite and efficient, meal and drinks service very good. Entrée and main course of salmon very well presented and cooked and vegetables cooked to perfection.
Product: Service, value for money and the experience of seeing Vivid from the water was much better tan I expected

The service was excellent, food was great and the cruise was spectacular.

Service: Great night - had a fantastic time - great value - piano player was excellent. This was our 4th Captain Cook cruise and will not be the last.
Product: Staff and service were excellent meal was good value, perhaps the beans served with the chicken could have been cooked a little longer

Plenty of staff on hand at all times, no waiting on anything

Service: We went along to the Penfolds dinner cruise during Vivid and the views, the wine and the service were absolutely amazing. The staff could not do enough. We hadn’t been before but we’re looking forward to the next dinner cruise.
Product: The wines were first class and the views to die for.

Nice environment. Nice food. The music is too oldies for young people.

Service: Very organised and friendly and attentive wait staff. Very good dinner, drinks and cruise to see VIVID.
Product: Excellent service, good views, lovely food and plenty of drinks with a nice ambiance. Only thing as we did have an 11 yr old with us, so a child's option in the food would have been great, he only ate his dessert.

Service: The service on board was first class with friendly staff whom paid great attention to making the experience wonderful. The food and beverage package was great value for money and the night scenes on the harbour was spectacular would fully recommend this product and definitely do this trip again.
Product: Great value with first class service, food and drinks.

Service: the staff were friendly but I feel spent too much time at certain tables where their were groups of people.
This was our 4th vivid cruise and we thought that the experience was not as good as previous,the food was not as good only one entree 2 mains and one dessert, not value for money, we also had to wait and ask for more drinks.
Product: This was our fourth vivid and we thought it had lost its wow factor, the staff were friendly but the service was not good we had to wait and ask for drinks, the waitress spent too much time at one table where their were a group of people. The food lacked quality with only the choice of 2 mains and only one entree and one dessert we also had to pay extra for a cup of coffee. The experience was not as good as previous. Also as passed captain cook club members we should have been given a window seat and not have had to pay extra.

Service: We had salmon as the main, it was served warm, also I purchased a coffee it was served luke warm, The experience was disappointing, not up to the standard of your normal service.
Product: Not good, the main was served warm. Also purchased a coffee, it es served luke warm. Not up to your normal good standard.

Service: ergwrtgwrtg
Product: boring iwosjcj mfhmhmfgfgn

Expensive trip and poor service . Food was only just ok. Everything felt rushed and unorganised. We had paid for the drinks package and never got offered any drinks only the complimentary ones. Seemed reluctant to give us a drink..had to show confirmation explaining this and waitress didn't seemed to understand a word! clearly language issues...whole experience embarrassing. Also would have preferred to have been in the same room as the entertainment..wouldn't recommend sorry

Service: It was advertised as a 2hr cruise however the cruise went from 5pm and we were off the boat by 6.30pm.....
Product: Advertised as a 2hr cruise but only sailed for 1.5hrs

We were so looking forward to this Vivid dinner cruise.

I have already emailed Captain Cook Cruises 2 days after we arrived home from our Vivid dinner cruise to advised how unhappy we were with the night, especially as this was our 3rd dinner cruise with the company.

Firstly, the cruise boat left Darling Harbour and cruised around to Circular Quay where it sat at the Quay for a good 8-10 minutes. On our reservation ticket it did mention during Vivid no boardings etc would apply from the Quay. So how come after dinner we again stopped at the Quay to allow passengers to disembark.

Our table was a window table at the front of the boat (I paid an extra $50 for the table) and all we could see was the wharf. Secondly, the food served was not up to expectations. The entrée was cold couscous, a very few sultanas with kale, almost inedible. My husband had the chicken and said it was extremely tough, I had the salmon and it was under cooked. We do not complain as a rule, just like to let Captain Cook Cruises know how we saw the night and how our expectations were dashed.

Thanks for allowing us to review the service on the night.

Helen & Joss Jones

Service: Delicious food & great entertainment from the singer & pianist.
Product: All good although not sure we saw the best of the lights from the ship.

Service: Excellent service and wonderful Vivid experience!
Product: Great experience and meal good

Service: Service was great , loved the food , and you can’t beat that Sydney harbour VIEW !!! I’ve been on several Sydney 2000 cruises , and I always recommend them .
Product: I thought it was good value , considering it was Vivid .

The service and price were excellent. Great value for money. Atmosphere and outlook were wonderful.

The food was delightful quality and served promptly to allow us to then go up and enjoy the deck and fabulous Vivid light show. We felt like we had the harbour to ourselves on a crystal clear Sydney night.

Service: Really friendly staff and caring service from everyone from quayside to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price. Parents loved it, so did I.
Product: Really friendly staff and caring service from everyone from quayside staff to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price.

Service: We had a great night BUT we had bought the extra wine package with the dinner and there was no wine waiter and to get more than the first glass of sparkling wine required a lot of perseverance. The waiters available were all genuinely busy but the wine service or lack thereof let the whole experience down.
Product: As previously stated the wine extra inclusion let down the package purchased

Service: Our Captain Cook dinner cruise was the perfect platform from which to view the coloured canvas of Vivid 2019. From boarding the boat, welcome drinks, entree and main meal the service was superb and our window seats placed us in perfect positions for the full Vivid experience.
Product: First class service, quality food and wine provided us with a very comfortable perspective from which to immerse ourselves in Vivid 2019

Great food and entertainment

Service: Yes good night out
Product: Very good. ******** and don’t bother me or I’ll spend my money with that other mob.

Great food . Wines and services. Great way to see vivid lights

Staff were very friendly and helpful . Good way to see some of vivid lights without having the crowds .

Courteous and polite. Cruise and meal as advertised. Would, and have, recommended Captain Cook Cruises to anyone. This is our second trip with them.

Service: Good service
Product: Excellent food and bottomless drinks

Service: Wonderful experience
Product: It was beautiful and staff were wonderful too

Service: We had the best service from all members of staff thank you
Product: We had the best food, wine & service on this stunning cruise. The Penfolds Gold Cruise during VIVID was one of the best Sydney experiences. From arrival to departure it was all very special. The chef needs a special mention especially for the most beautiful steak on the 6 course degustation menu.

Would recommend this cruise especially for a special occasion.

Service: The service, cruise and dinner was top notch and we were running late and literally arrived as they were pulling up the plank and they still let us on and for that we were grateful.
Product: Amazing experience and nothing else quite compares

Service: High quality harbour cruise experience. Staff are professional and curtious and the vessel is maintained to a high standard. Have done the top deck cruise several times and the food and total experience is always enjoyable. Highly recommend this experience.
Product: Easy to book with no hidden costs. Good value for what you get.

Service: Online purchase, no hassles- no problem checking in. Cruise left on time. Meal was excellent, views of Sydney Harbour were great. Vivid show was disappointing.
Product: Great cruise and meal. Boat was less than half full though.

Good to board a bit early as it was a cold night. Service good, Food good. Enjoyed the evening

The food was great and the wait staff very professional. The only complaint I have is that we didn’t get to see much of the Vivid Light show. The show started at 6pm but the ship had to return to the wharf by 6:30pm. So our Vivid experience was very short lived.

The cruise was to rushed, needed to wait until 6pm for the vivid lights, which if you weren't quick enough, you didn't see it.

Service: The staff was efficient and friendly
The food was excellent
Product: It was great value for money

Service: Staff very helpful food great and had a great time in board
Product: Staff helpful food great and cruise great

Service: They did it all so well. Lovely service. Great food.
Product: Lovely food Even got us lactose free food with no fuss

Food was great and my visiting guest enjoyed the great customer service.

Service: Food and service was great. Photographer missed our table though - half our group, which was a shame. Would also recommend a young children's menu for kid's under 4. Otherwise was a great night.
Product: Recommend it. Same as review above.

Overall excellent except it was a dinner cruise and they forgot to serve us our main course!

Service: Had a lovely evening, service was great. Felt the menu was a bit ordinary, vegetables were very basic. If it was improved with a couple of options for a 3-course meal then they could possibly do an alternate drop rather than giving diners a choice.
Do not believe diners should have to pay for coffee.
Product: Meal wasn't as good as we hoped it would be.

Great night out. Jezella our waitress as fabulous.

Service: Excellent cruise, wonderful food, service was good, staff very friendly.
Product: Wonderful meal, steak cooked perfectly!

Service: C’était parfait 👍 le repas très bon, les boissons à volonté, la croisière vivid de plus de deux heures, l’accès au pont pour les photos, je recommande 👍🥂🎉
Product: Parfait , repas, boissons, spectacle vivid, je recommande

Service: Very organised. Highly professional wait staff.
Product: Food was great and drinks flowed.

Service: I am happy with the service.
Product: The exact time for dinner and evening time was very nice and pleasant. weather was good. no need to travel late night.perfect to show the foreign visitors how city looks at night time.

Salmon was perfectly cooked. Service was good. Not possible to see the Vivid Lights from inside the vessel, due to both seating and interior lights, with no announcement advising first timers that there was access to outside. Overall very enjoyable.

service was excellent.food and drinks choices were above normal fixed type menus. really enjoyed being upstairs this time.

Service: Great food, seating, entertainment...…...just perfect!
Product: Great value! We had a great evening!

Service: Well organised and good value cruise.
Product: Entertaining and good value. Plenty of food and drinks. Loved the music and dancing.

Service: Everything was 10 out of 10
Product: Nice service great food and drinks

Service: ..........
Product: ...................................

Service: My husband and I did the vivid dinner and drinks cruise 25th May 19. The service was very good, live music, delicious food and drinks were plentiful. A great way to see the vivid lights....In style. We both thoroughly enjoyed it. Would we do it again? My oath! Would we recommend? We have!
Product: We ordered and paid online. Quick and easy process.

Great service; started on time. Dinner cruise was really enjoyable.

Service: The staff were very good and attentive and we all had a great time
Product: We had a lovely meal and the view was good although I thought Vivid was not as good as last year

Service: The staff were friendly, and attentive, nothing was too much trouble. The only thing was waiting and the staff letting people push in when waiting to board
A bit disappointed, we were Sat behind an advertising structure, not good for pics, neither was the dirty windows, they made reflectionss of internal onboard when trying to take pics. We couldnt go outside together for pics as this meant leaving our stuff at the table
Product: Food was great, not enough wine though, staff reluctant to give it away, I paid for bar tab

Service: Great service
Product: Great service. Would have been good if there was a live performance upstairs as well

We were looked after very well dinner service drinks very good

Service: The food was good and we had a great time. We liked the option to get off at Circular Quay to see Vivid on foot. Music was great and we enjoyed a dance.
Product: The only drawback was the boarding was a bit chaotic not being sure whether we were in the right line

It was fantastic feelings with someone you love in this experience. Thank you so much!

Service: Great service! Good outing!
Product: Food was a tad small. But the drinks were great!

Service: My friend has a speech impediment so they assumed in a all drinks inclusive package he had too much to drink. We tried explaining but not worth the effort speaking to undertrained RSA staff
Product: Small portions of food and some staff were not able to elaborate on menu choices

Service: Great check in at the wharf, very positive and friendly staff on arrival on board. As this dinner cruise was a 70th bithday celebration for my wife, I could not be happier with the way we were both treated on the night. Throw in the first night of Vivid and she was delighted with the entire night aboard.
Product: Great food, well presented, not rushed. The wine was also well balanced to the food. The waiter we had on the night was gracious and polite. We have recommended the experience to friends.

Service: Staff not aware what we bought ie choice of mains and that drinks were included
Product: Wish it was longer cruise, and that you let your staff know what’s included ie drinks choice of main

Service: The Captain Cook Vivid lights dinner cruise was a memorable experience. Warm friendly service, meal well presented and delicious. Live music was perfect for the occasion.
Definitely recommend to locals and visitors a must do!!
Worth paying extra for window seat.
Product: Highly recommended and didn’t gdisappoint

The cruise felt look it was put together at the last minute, our food came out 10 minutes after everyone else and we had to wait at least 30 minutes before people came around and offered us drinks. After the first drink we received we still had to wait a significant amount of time to be offered another drink.

Service: Excellent service, food and evening in general.
Product: Very impressed with the total cruise, the food and service. Would definitely do it again.

Service: Our sunset cruise was so well organised - great dinner and birthday drinks for me - special to see Vivid from the water - Love Sydney and you made it special
Product: as mentioned in customer experience

Service: The meal was lovely and served well. We had plenty of room at our window view table and the view was excellent. My husband is not as able as he once was on his feet so it was really good that he was able to see everything without leaving his seat.
Product: I went on a dinner cruise last year with a friend. Although the sunset cruise doesn't show the Vivid colours as well as the later one, it was still the best option for my husband as he wouldn't have been able to do the later one.

Service: The food and wine were great; we did indeed have priority, window seating. Nice service. Probably two suggestions which would have made our experience a 5 star.
- a small diagram/map showing exactly where Kings Wharf 1 is.

(We asked our hotel and were given directions to Captain Cook offices at Pyrmont Bridge. This means we missed our champagne up on deck from the extra ten min walk. Not CCC fault tho' a small map would have made the difference)

- The prompt/suggestion that to go up on the roof to view the lights

(Ok so this seems obvious tho' remembering we didn't get that drink time on the roof, it seriously only occurred to us when the ship was finally docking at Circular Quay. And CC was so good with bringing food and drink every few minutes that if our waiter had a moment to suggest it, we would have absolutely had an enhanced experience).

Otherwise, fab night, well done and live music pleasant too. Thank you!
Product: The waiter, while polite, was challenging to understand. The food, courses, matching wines etc., were all good, thank you.

Service: Good prompt service, very good food choice. Having booked , full price a long time ago ( feb) I would have been happier with a table away from bar and kitchen area. Hence the rating
Product: See above re the purchase. Disappointed about the location of table

Warmly welcomed on board however, waiter didnt know that we had a dinner package which included drinks and wanted us to purchase our drinks (lucky I had my paperwork with me to confirm that we had drinks included!) also, had to keep asking to have water filled up during dinner.
Meals were nice however, 1 entree came that was wrong and had to be taken back and 1 dessert was wrong but we ate it instead of changing it as we had already done that with the entree.
Overall, disappointed with the meal and service :( as this was to be the highlight of our trip to Vivid in Sydney, cruising on the harbour with dinner on the first night of Vivid. It wasnt horrible - it just wasn't what we had hoped it would be.

Service: We were boarded and seated well. Service was prompt and the food was lovely.
Product: Simply lovely night on Sydney harbour. Great service and food.

Service: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience
Product: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience

L’accueil est correct.
Le navire est superbe.
Notre table était située du côté de la baie vitrée permettant d’avoir une vue imprenable sur la baie de Sydney.
Le menu, composé de 3 entrées, 3 plats et 3 desserts au choix est très copieux et goûtu.
Tout le long du repas, une chanteuse accompagnée de son pianiste, nous fait part de son répertoire varié.

Un grand bravo pour l’organisation de cette croisière 🚢

Service: We had a great night cruising Sydney harbour for the vivid lights night cruise. The staff were all very friendly and helpful. The cost was very reasonable.
Product: Had a wonderful night cruising Sydney harbour for the vivid lights night cruise. Staff were very helpful and friendly. Value of cruise amazing.

Service: We asked for gluten free meals for 2 of our quests but there was difficulty for us to ensure this is what we
We’re going to get.Otherwise great value.
Product: Confusion with gluten free dinner requests

Boat was well presented, staff were excellent and food was good.

Really enjoyed the experience and thought it was good value for money

Service: Everything was great, value,booking, food service, experience, entertainment, everything. Totally recommend it. Vivid in Sydney, on the harbour.
Product: Amazing value, great experience.

Service: The food was great and the service was wonderful.
A young lady named Zora attended our table and she is a credit to your business.
Product: Everything happened in a timely and efficient way.

Service: Lovely meal, excellent view of Vivid and absolutely delightful young lady who was our waitress
Product: Quickly served, hot and ample

Service: We took the sunset Cruise during the Vivid Festival. Great value for money. Great service, friendly efficient staff and great food.
Product: Great value for money. Great service, friendly and efficient staff and good food.

Service: Everything was good except for the drink service, we had to wait over 1/2 hour and also had to call someone whenever we wanted another.
Product: Good except for drinks service

Service: great service, vivid staff support let alone the light show
Product: fantastic staff that made the trip unforgettable

lack of information on when and where to go on board

Service: good service and excellent staff, lovely live music, delicious meal and birthday surprise.
Product: excellent food and wine ..

Service: All round easy option for a great trip around the harbour.
Good food, expected quality of wine and other drinks.
Great service by everyone we came in contact with.
Product: All good and worked well.

An excellent experience, the staff were very polite & helpful, the meal was also very good with unlimited wines of a good standard. All in all very good value & well done.

Service: Food was great, and waiters very courteous and helpful
Product: Great food and service. All staff very curteous

Service: Would definitely go again. The whole experience was fantastic. The staff were friendly and accommodating, the live band and singer were great, food excellent. Would recommend Captain Cook Cruises to anyone
Product: Great, I've just explained everything in my last review. Would recommend the cruise to anyone

Well run, overall very enjoyable evening but a bit pricey.

Everything was good, the Vivid light were great. didn't like the kale on the chicken.

Limited choice on the menu and the food is a little bland, bar service is poor and attendants rarely come out to serve drinks. Attentive service otherwise for a deck with full load of customers with only 4 servers, you can see they are getting absolutely hammered while still providing the best they can. Majority of the 3 hour cruise route is outside of the vivid zone so it totally missed the point of marketing as a ‘vivid’ cruise. Would still recommend captain Cook cruise but only on sunset routes.

musician is average / food is good / service is very good. May be good to announce that we can go up to upper deck / will be good to make some announcement when the boat approaching vantage point for photos / would be good to be able to see a bit more lightings, closer. e.g. botanic gardens

Very well organised and implemented, but why was the first stop at Circular Quay necessary, which wasted viewing time?

Service: Excellent in service, very organised and enjoyed the experience and great food
Product: Great value all round. For the food, entertainment and view

Service: Boarding and seating was well organised. Entree and dessert of the meal were straight out of the fridge. Not so tasty.
Product: See previous comments .....

Service: The food and staff provided a great experience as usual
Product: The dinner was of a very high standard, the cruise was not and especially in comparison to previous Vivid and other cruises

The meal was very nice. The vivid lights stunning. We loved our dinner cruise. The only reason i gave it 4/5 stars was because of the false advertising. “Up to 3.5hr cruise”.
I would accept anything 3+ hours to match that description, but just 2.5 hrs is quite a chunk short of the advertised description.

Service: Staff were so friendly and welcoming, food was absolutely delicious and entertainment was great. We had a fantastic night, thank you!
Product: Absolutely amazing, thank you!

Dinner was perfect, friendly staff and great atmosphere. My daughter and I loved it.

No complaints about the staff......they were pleasant and did their job well, but the cruise of viewing the vivid displays was a let down with the boat just going from Darling Harbour to Qircular Quey and back again about 3 times.......the cruise of 3 hours was far too long for what was on offer.........with a lot of passengers wanting to get off after about 2 hours at one of the visits to Circular Quey wharf, but we’re not permitted to do so........all had to wait till the boat returned to CQ about 10.30!!! The cruise did not live up to the hype!!!

Service: Great table service. Great window seat. Fantastic Vivid night,
Product: Great menu. Fabulous window seating

Service: Very well organized, and executed perfectly from the greeting on the boat, the service, the food and drinks selection and the timing for the vivid lights. Would do it again.
Product: Well organized and Perfectly executed by a professional team.

Service: Good Value good service
Product: good value for money good service

Service: Attended to concerns promptly eg entree which was pasta was served cold...beef dish with mushroom sauce served without mushrooms and prompty provided with mushrooms
Product: Entree cold was pasta and had to adk for mushrooms that was surposed to be in a mushroom sauce otherwise meal delicioud

Service: The cruise was fantastic and the staff were friendly and very professional the only thing was the meal was great but too quick a three course in less than an hour very rushed i realize you are under pressure but next time we probably would not go for a 5pm start.
Product: I have on the first question

Service: Pleasant trip and staff
Product: Pleasant trip and staff lovely

Service: Everything was just as advertised. I would highly recommend them and would definitely book again
Product: Excellent meal and service

It was wonderful experience, couldn't fault a thing thanks

The crew staff are very friendly and the ground staff are very thoughtful and helping out with my arrival time issue. Highly recommend this cruise for their great service.

Service: The event was well organised from receiving the email about the event to disembarking from the cruise. Two couples wanted to join us & all went without a hitch. We were allocated a table for 6. The staff were courteous, well presented and attentive. The food and drinks were genreous & service was prompt . Were were not aware that we could disembark at Circular Quay to explore more of the Vivid sites, which we would have liked to have done. Instead we were advised to upstairs to look at the view from there & disembarked at Wharf 1 King Street. We then caught the feet home & missed a lot of the lighting displays around Circular Quay & the Opera House..
Product: We felt the cost was money well spent for an enjoyable event and get together with friends.Everything wentbto plan without a hitch.

Service: I brought a group of 25 college students who were studying abroad in Sydney and it was a great experience. The food and drinks were wonderful and the staff were very nice and accommodating to those students with dietary restrictions. Our cruise was the first night of Vivid so the views of the harbor area were even more spectacular. It exceeded my expectations!
Product: The food and drinks were excellent and the views were amazing. The price was very good for all that it included.

Service: All the staff were extremely helpful and pleasant and service was great. The entertainment was beautiful and unobtrusive background music
Product: Was a great enjoyable experience. I don't know how it would work having dinner watching water feature show at Darling Harbour and then continuing on to Opera House etc as it was a bit disappointing not being able to see that as well. Opera House was a little disappointing this year

Service: Service was outstanding. Attentive and knowledgeable.
Product: Food was excellent as were the wines. Great value cruise.

The table service was great from Circular Quay to Darling Harbour then the service went downhill. Try to get drinks and our main meal after receiving our entree almost as soon as the cruize began then 1 hour at leat to the main meal. Then when it come we had no mushroom sauce on our beef? Had to chase waiter again

The service was very good however some of our passengers had to ask for their entrée while the rest of the group were being served their mains.

Great Service, had a great time!

Absolutely top rate service and experience. We were treated like vips from the moment we boarded to when we hopped off.

Service: Having purchased the drinks package, I thought staff didn’t come round enough to check if we needed more drinks. Also the wine glasses were very small.
Product: Dinner was better the last time I went on the Harbour Cruise. Dinner was not hot enough. Drinks not free flowing enough with the drinks package.

This is our 3rd sunset cruise as it’s a present for my niece’s birthday. Generally very happy with it & with the service. Staff are friendly & professional.
However my other niece is vegetarian & we thought the one (and only) vegetarian meal was quite unsatisfactory. It was basically some vegetables & nothing else. This in no way lives up to what is to be found in most restaurants now as a vegetarian meal. Recommend you address this gap in your menu.

Service: ............
Product: ...........................

Service: Penfolds gold dinner on Sydney Harbour, perfect for that special occasion- or a good excuse to have one
Product: Excellent food, matched wines and fantastic service

Service: Great hospitality , good food
Product: Lovely night , great people, staff friendly

Service: The service we had was amazing our steward attended to our every need.
Product: Great value for money and received everything we expected and more.

Service: Our dinner was fabulous.
Product: Perfect venue, perfect food.

Service: Superb food, views and service. The Penfolds dinner was well worth the price, and the staff member who looked after us (if I remember correctly her name was Arina...?) was wonderful. This dinner was with my wife for our first wedding anniversary, and when Arina realised my wife is Japanese she quietly informed the piano player, who then played a Japanese classic for us to dance to - we were so touched, and that's the level of attentiveness we received the whole evening. A truly memorable experience.
Product: Delicious food and wine, and an all round memorable experience

Service: Server was prompt and attentive to our needs
Product: Found the value for money pretty poor, expected a better selection of food/menu options and additional courses for the money spent.

Addition of Pinot Gris to the wine selection would have been nice

Great service. Needed more variety with food

Service: Outstanding food and service from start to end
Product: Easy and awesome thanks 👍🏻👍🏻👍🏻❤️

Noting bad nothing good

The whole crew was absolutely amazing! Everyone was so friendly and made this part of our honeymoon so awesome. They even brought out our dessert and sang to us! We would love to do this again!

Great food wine and service

Service: We couldn't have felt more special
Product: Gorgeous food with amazing wine and even better service

Excellent service, excellent food and wine, couldn't recommend it highly enough.

Service: We could not fault the full range of services provided on our harbour cruise!
Product: Great value for money and the meals were all delicious.

They did every thing well.the cruise took in all of the harbour, the meal was good and well presented, the drink just kept coming, and the staff were very professional. Great value for money.

Service: The sunset dinner cruise represented good value for money, and was well organised to fill the time nicely with the dinner and drinks. We received a pleasant surprise by being upgraded to window seats.

I would recommend the cruise to anyone.
Product: We phoned the purchase through as this was the easiest option to use.

Service: Courteously attentive. Prompt. Good food.
Yes we would recommend them.
They created a great atmosphere.
Product: 1 dessert item over-stated in menu.

Service: The service was very attentive and faultless. The food was delicious and the entertainment was very nice. The view was absolutely amazing.
Product: The service was very attentive and faultless. The food was delicious and the entertainment was lovely. And the view was absolutely amazing!!

Thoroughly enjoyed the cruise and the crew were extremely helpful. Would definitely recommend the Captains Dinner cruise.

Service: Staff were very lovely and couldn’t help enough. Food was delicious and ship was very tidy and clean.
Product: Well worth the money. Loved every minute

Food and service was amazing!

Service: It was amazing! Very professional and very caring. They even sang the Happy Birthday for me...
Product: Food was delicious and different wines were excellent

Service: The ride was smooth, despite windy conditions and storms in the area. However, I was very disappointed, and somewhat disturbed, that NO SAFETY announcements were made during the cruise! Nothing about what to do in case of emergency, where the life vests and life rafts are located, etc. This is a HUGE miss in my opinion.
Product: We had excellent vegetarian entrees, and a very friendly server who chatted with us during the cruise. Food was served hot, and the dessert was excellent.

Service: Pontualidade, otima infra estrutura de barco e de jantar e vista da cidade perfeita. @debbytour recomendou nao tem erro
Product: Toppppp, jantar otimo....

Service: Service and food was of an acceptable standard for the price.
Product: Food was of an acceptable service

Service: Everything was top class
Product: Very easy and quick very efficient

Service: Excellent customer services though out the experience.
Product: Great value, wonderful experience, good food and great services.

Service: I had to change the date by one day and it was done by phone well
Product: Very good but it could have gone another half hour

Service was great the views from our window seats were excellent for myself and my two daughters from England a must for anybody visiting Sydney. A great ship Sydney 2000

Service: Perfect services, staff very attentive and professionnal
Product: Simply perfect . Delicious dinner and beautiful cruise

Loved the dinner cruise. The food, service was good.

Service: On the day service was great but trying to change a menu item due to alergy was a nightmare - and the whole booking depended upon it. In addition not sure what if any other drinks we could have had as part of the package. As a person with seafood alergies the nibbles as part of the package was limited. I am not sure this package represented as good a value as other food and matched wine meals we have had. Also matched wine for substituted course was not changed despite a virtually repeated course being provided for the food thus a wasted glass of wine.
Product: Not as good as other food and matched wine I have purchased. Nibbles at the start was limited as I dont eat seafood and salmon looms large on all menus.

Service: A lovely evening, where everyone was very attentive and pleasant. The end of a great birthday
Product: Expensive but special. thanks to all staff.

Service: Bloomin Lovely.
Everyone (Not just us) were made to feel special
Product: The whole experience is World Class

Just a bit rushed to get on and then to get served. Entrée was just warm. But quality of food was excellent. Staff were rushed with the numbers on board but were very pleasant

Excellent service

Very poor service at start. We had a booking and it seemed when we boarded that they had no prior plan seat and just sat us wherever. We waited 10 minutes for a drink after order placed. My partner complained as to treatment and staff seemed to view it as a joke. The windows were extremely dirty, we paid money to have a window table. The automatic washer was activated and a third through cruise were then able to see through window. The waiter assigned after complaint was very attentive, but unfortunately we had already been subjected to bad service and were disappointed with experiece. We paid $350 for something and the $6 ferry service was equivalent in terms of view and harbour experience. Meal was average. Needless to say will not recommend.

Service: Nice relaxed night, the person serving us was very attentive. If asked would i do it again, the answer would be yes. thanks again for the night.
Product: Dinner was basic but done well, the overall experience was well worth it.

Service: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.
Product: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.

Service: Wonderfully delightful
Product: Delightfully wonderful...

Service: Great hospitality and food! Would have liked a little more time on the upper deck. One of the group tables was very loud.
Product: Food and wine pairings were very good.

Great cruise! Great service! Loved the food!

Service: Very enjoyable comfortable dining cruise
Product: Very good good selection and well presented

Service: The food, beverage, service and the cruise was excellent. We highly recommend this activity.
Product: It was recommend by the concierge and I am delighted he did.

Service: Food was 6 courses and definitely enough food. Penfolds wines were lovely and service was well presented and timely. But this is definitely overpriced for what you get. The views are amazing and there's lots of opportunity for photos from the top deck, but the inside of the ship smells a little musty and on a Sat night the ship was about one quarter full - I paid extra to get window seating and it wasn't necessary at all. I took my 67yo mum and she really enjoyed the night and the 3 piece band that covers lots of golden oldie tunes. Would recommend for a large group or party of 60+ years folk - there's a small dance floor for a boogie or a slow dance to Elton John :)
Product: Overpriced and it was unecessary to pay for the extra window charge - I'd expect you'd be able to predict based on yr bookings if this is required. Recommend changing this to a first in best dressed system so customers don't feel ripped off paying for something that they don't need.

Nous avons choisi le Penfold gold Dinner.Le repas était de qualité moyenne (probablement correct dans un contexte anglo-saxon, mais pas au niveau du prix pour les habitudes d'un français...). Intéressant si on veut goûter les vins, sinon, trop cher pour ce que c'est, et donc une balade en bateau pour la ville depuis la baie est suffisante.

We were greeted at arrival on board and shown to our table and our waitress was very attentive, pleasant and looked after us. She even made a birthday hat for me and added sparkles to my dessert, a lovely gesture. My only thoughts were there was no salt container on the table, no butter for our bread rolls and a coffee to finish off the meal would have been lovely, it should be included in the price and not an extra cost. Otherwise a very pleasant cruise & dinner.

Service: We had a great time celebrating my husband's birthday. atmosphere was nice and intimate and the crew was lovely and helpful. the food was nice. I think it could be better. it's a bit dated. the vegetarian main coarse I ordered was not good. and the couple next to us didn't touch it at all (they ordered the same). the ravioli I had for entree was unseasoned. entertainment was also not so great. the views were amazing and beautiful and I would recommend this experience beacause we did have a good time.
Product: good experience. had no problems and got everything in the mail including all the explanations.

Service: The staff were exceptional and five stars to t h e chef!
Product: Excellent. This was a gift which I will remember .

Service: Great friendly staff.
Product: Good food. Plenty of drinks.

Service: We were put on a corner table and i think forgotten about. We had to ask for drinks, chase coffee, no one came back to ask for extra drinks.
Product: no issues at all with bokking

Service: 한국 직원의 서비스가 매우 만족스럽습니다. 너무 즐거운 크루즈여행이었고 잊지 못 할 여행이 되었습니다.
Product: 고민하지 않고 다음 번 여행때도 이용 할 거에요.

Service: Excellent cruise and the food and service were first class.
Product: Excellent all round and fully recommended

非常好👍

This was a great sunset dinner cruise!
My mother was visiting from the US, and it was such a wonderful experience to see Sydney at night this way. I highly recommend this dinner cruise as it was definitely good value for the price.

Took too long to get a drink!! Also the meals were too small. Chicken meal for children were the same size as do adults which means the adults are overcharged or the children.

Service: Loved everything from the service, food, wine and entertainment. Would highly recommend.
Product: Exceptional evening. Highly recommend.

Service: A wonderful dinner cruise under perfect conditions, great service, magical views, and excellent food.
Product: Good value on a lovely boat, with great food and fine service

Service: The service was excellent and professional. Would definitely come back.
Product: I think it was a really good price for the service that was offered

Service: Welcoming, friendly and accommodating.
Product: Reasonable food & average wine.

Service: The service was fabulous I would like to make a special comment in regard to our waiter Joey who provided us with exceptional service in every way. Truly a wonderful experience.
Product: Exceptional way to celebrate our wedding anniversary. Spectacular evening.

Service: The cruise was fantastic as was the service and the food, An wonderful night. Congratulations.
Product: Everything was perfect. Friendly and knowledgeable staff. Excellent.

Service: Everything was great. From boarding then the welcoming followed by the food and beverage service all the way to disembarking. Always loved the cruise.
A big thank you to all the staff.
Product: Excellent service and very helpful.

Service: Service was excellent. My only complaint was just had our coffee and we were back. Could have been 10 minutes longer.
Product: Purchased on the internet and Jamie did it all for me as we were meeting up with friends from England who had already booked.

Service: The service was good. However, the band on the upper deck was really second rate to the point of almost painful, and we would rate the food as 3/5.
Product: A pretty average dinner experience for the price

Service: Service was very good by friendly staff.
Product: Nice and easy website to use.

Service: Friendly staff, meal 4 star, service 5 star
Great to unwind after a long week with views of harbour.
Would recommend highly.
Product: excellent value for money

It was an amazing experience, we have been in different dinner cruises but this one was the best of all.
High-quality food and beverages.
Best customer services
Highly recommended

Service: Crew were cheery and pleasant, out waitress was very polite and helpful
Product: Great value and very pleasant

Service: Everything was amazing! I’ll definitely do it again! And I’ll also recommend it to everyone!
Product: Because it was just perfect!

Service: Easy to book online and prompt receipt of tickets
Product: Food and wine were good. A little rushed though

My wife and I were made feel special from entering the upper deck to enjoy bubbly and canapés, throughout the meal by our considerate and helpful waitress. Meals were great and wine suited each course as promised. The view of the harbour was breathtaking. Highly recommend ⭐️

Perfect service and experience. Highly motivated and friendly staff. A nice dinner and excellent value for money. Beautiful harbour views from the biggest charter ship in the harbour. If you are looking to do something different this is a great option.

Too many kids running around uncontrollably, food wasn’t what I expected. The welcome drink was a nice surprise and the views from the cruise where brilliant

Service: We decided to do this dinner for my dads 60th birthday. The whole experience was great and the crew were very attentive. Would recommend to everyone :)
Product: Was definitely 5 star service and food

Service: Excellent
Product: Very tasty and cooked to instructions

Service: Excellent service and made my wife feel very special on her 60th birthday celebration. A fantastic evening which will be long remembered.
Product: Very good value with an excellent meal, good wines, catered for non drinkers with a selection of non alcoholic cocktail style drinks. All of this with the magnificent Sydney Harbour as a backdrop.

Service: We had a great dinner cruise, we planned it specially for our daughters 18th birthday. The wait staff were attentive, the food and drink service was great and they even sang our daughter 'happy birthday' which was lovely
Product: Value for money, the food, staff and harbour views didn'd disappoint. We had a great night!

环境，服务，音乐都很好，物有所值

Service: Excellent service, very nice staff, very good food, very comfortable. We enjoyed it all.
Product: Very good food and service. Very comfortable.

Service: The cruise was magnificent, especially the best the crew!!
Product: Really good quality of food and fast service!!

Service: Service. Ambience.
Product: Service. Scheduling. Food. Music. Wine.

Excellent service, attentive staff & gorgeous views on a magnificent and well maintained ship made for an unforgettable experience.

Service: The service was amazing. It felt like we had our own personal server. The food and Penfold wine pairing was exquisite. Delightful experience with great Harbor views.
Product: Excellent gourmet courses.

Service: The service was amazing, everyone was very attentive. Don't go on this cruise for the food though. It really wasn't very good, but the presentation was. We really just wanted the cruise experience under the harbour bridge and it was very romantic and the champagne, wine and beer were unending!
Product: The food really could have been higher quality. However, the beer wine and champagne were very good quality! That's mostly what we were looking forward to anyways.

Well looked after.

We did this dinner cruise to show some visiting interstate relatives one of the best harbours in the world.
The ship provides good clean facilities, the food is terrific and the outside areas which are easy to get to allow a nice relaxed alternative viewing experience.
The standout for our party was the amazing friendly and professional service and welcome we received from the ships staff especially our waiter Joey. That's the sort of service that keeps you coming back.
Thank You Captain Cook Cruises.
Chris :)

The food and service was excellent!

Fantastic cruise and views. Excellent staff and service. Our meal was exceptional and David's steak was exactly how he ordered it to be cooked. I highly recommend this trip.

Service: Very good lovely experience
Product: Wine, service and quality of food very good, excellent service from Vivian,
Lost a star as canepes were very mean told only one of each totalling 2 per person both seafood, very poor for the amount of cost,
Also food lacked heat and main course could have done with some vegetables.

Service: Everything was excellent! The private Sirius room was ideal for our family celebration of 14. It was also lovely to stroll out onto the adjacent private deck. All meals on the menu were first class and our waitress was ever so friendly and helpful. Couldn’t fault the service! All contributed to a perfect 80th Birthday celebration and would definitely use Capt Cook again!
Product: All meals excellent for both kids and adults

Great cruise. Staff very attentive and entertainment easy to listen to and entertaining.

Stewardess who served our meal was very friendly and attentive. Food was good with a reasonably varied menu.

Service: The food was better then expected
Product: Good service & food quality

We chose Captain Cook after a great experience in Fiji. Sydney did not let us down. The service, food, entertainment and views around the harbour exceeded our expectations. Thank you

First class service, cuisine and wine. We were made to feel very special.

Service: We had 12 people in our group and everyone thoroughly enjoyed the food, wine, service and the night overall
My wife and I had been on the dinner cruise several times previous but all the others ion the group were 1st timers, everyone had a great night
Product: Excellent value for money

Service: We had a good experience. The staff was very good. The food was average.
Product: Steak was overcooked. Not a big fan of duck.

It was a great experience, good food, amazing views and entertainment! However it went on almost 3hrs, I think it is too 2hrs should be enough.

The dinner was delicious, and the evening was delightful.

Desert is one of the best I have eaten. The ambience is great, but would love it better if the window is changed to clear window instead of tinted.

All good enjoyed experience would go again

Service: I made a mistake with order. Phoned captain Cook cruises and they fixed it in no time
Product: Amazing food with great views. Plenty of time to look around

the service was very good.i have been on several dinner cruises and staff are always good. good to see edward doing the cruises,he is a very good host

I would definitely spread a positive word about the Captains dinner because the service was fabulous and Olga our server was very charming. The food for every course was well balanced and unique in its taste. This made the whole experience worthwhile.

Was a great experience and relaxing enjoyable evening

Service: The cruise was lovely as was the food. The wait staff were distracted and not attentive. We had three children and the drinks were adult size glasses- which ended up being spilt. We had ask if there was a children’s meal which is odd given the booking request asking for details of ages.
Product: This is a great Sydney experience

Service: We chose the Gold Dinner with matching wines and the vibes were perfect for an intimate family dinner celebrating my dad’s birthday and business anniversary. Upon arrival, we were taken up to the top deck where we received champagne and canapés while having the opportunity to take pictures of the harbour bridge and opera house. Once we were seated, the atmosphere was calm, not too loud, with live music and impeccable service. The food was okay but the real selling point of this place was the atmosphere and service, the waitresses and waiters were very professional, explaining each dish and wine, whilst also being helpful and kind. Moreover, many high end restaurants these days are crowded and overly loud but this cruise provided such a pleasant, refined evening for us. We will definitely be doing more of these cruise dinners like these when we have guests over in Sydney as it was such a pleasant evening on the harbour, eating and drinking and listening to the live pianist with more intimacy and privacy than a regular restaurant.
Product: The service from the staff were incredible and the atmosphere was just perfect but some of the dishes (main course meat dish) did not wow us. Nevertheless, it was a really great experience and we were overall incredibly happy with this dining experience.

Service: Excellent service. Boarding was easy and our wait staff were attentive. The meal was very nice.
Product: The meal was delicious and served very timely.

Service: Great service, good food, spectacular scenery, awesome music. What more could you ask for?
Product: Great range of food, presented well.

Service: Excellent service !
Accueil impeccable !
Délicieux plats !
Une très belle expérience !
Product: Excellent menu accord Mets-vins
Service 5 étoiles

Service: Brilliant cruise especially for families. Good commentary and we saw the Dolphins !
Would definitely recommend this cruise
Product: The children s choice for $75 was poor

Service: Very enjoyable evening. Food was great and staff were very attentive.
Product: Food was great! Really enjoyed the meal

Service: Great night
Product: Great evening seeing the sights

Service: シドニー湾クルーズは絶景ポイントです。ただし、食事がかなり多量です。バイキング等の工夫があればいいと思います
Product: シートのグレードアップかなりあれば高級なムードになりそうです

Very well organised with good menu. The shop is large and spacious with huge viewing deck. Staff is very helpful and accommodating.

Service: Great service, Bibiana was amazing and looked after us well. Thank you! The entertainment was very good too. Overall great experience!
Product: The meal was just okay but we understand that the chef cooks for over a hundred people.

ウエルカムドリンクもあり、とても良かったです。

There was a mix up with our seating and you staff went out of there way to make sure we were happy with the result. They were extremely apologetic for the mix up and made sure we were happy. We enjoyed the experience and would do it again. Value for money was good. Maybe a little rushed at the end would have liked a bit more time to enjoy my coffee before we had to leave.

They made us feel welcome polite nothing was too much

Service: The staff were fantastic. Did not enjoy the meal offered but the wine went down well. The cruise seemed to go very quickly.
Product: Would rather have paid more for a longer relaxed cruise

The service was good but please consider adding non-alcoholic beverages on the menu (aside from water).

Service: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.
Product: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.

This was a fantastic cruise, even although the weather was not so good on the day the food was so incredible that no one noticed what it was like outside. Having the private room for our team was well worth the small additional charge. Would highly recommend the Penfolds dinner.

I would definitely come again. We thought the service was excellent and the meal paced very well.

Service: It was a fortieth birthday months in the planning. And the service was exactly what I had expected. I thank the crew of the Sydney 2000 on the 12th of December for their fine service and the efforts they had made in the restricted timing available to them, to make this the most occasion the most important person my life could have expected - or dreamed of!
Product: Departure was prompt and the meal service well rehearsed in such a way that one would not say it was rushed. Timing was very well orchestrated.

Service: Food exceeded our expectations and service was excellent.
Product: Food exceeded our expectations and service was excellent. Fun experience.

Service: We had our work Xmas party and it was fantastic the service was great and the food was great couldn't have asked for more we will be back.
Product: The food was absolutely fabulous really top grade.

Service: I would highly recommend captain cook cruises to anyone and everyone from booking the cruise with Angelina right through to the night itself the process was flawless
Product: Everyone that I have talked to thought the food not only tasted amazing but loved the idea of being able to decide what they wanted

It's OK overall.
But there was no organiser for queue, we bought the Gold Pass but were queuing just like normal, and it was busy btw.

On board services was excellence.

Service: Great food and very friendly service.
Product: Superb view during dinner, the food was delicious and the service very friendly.

Service: Very good
Boat was on time, food was good, drinks service was good
Staff were pleasant
Product: Everything went how it was supposed to

Service: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.
Product: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.

Service: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again
Product: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again

Service: Was a really great night. The food was brilliant and the staff were helpful and kept our drinks full
Product: Great value! Really enjoyed the night.

The live band was a bit bland.

But the food was delish and he drinks just kept being poured

Service: The staff were friendly and made sure we were well catered for in drink plus the food. With asking for a window seat we were able to enjoy the view of the harbour without moving away from our seats.
Product: Food was good and we were given a choice with our mains and dessert !

Service: They're great! Any Captain Cook cruise complements the end of a hard-working week, a special occasion, a family get-together, a night out with friends, a work function etc.....
Product: Great cuisine & equally stupendous dining/entertainment area.

The Captains Dinner was great way to celebrate Christmas and the end of the year while experiencing Sydney Harbour at its very best.

Great night, it went to quick another hour would have been wonderful, thank you

Yes I would recommend your cruise. We had a wonderful time celebrating my birthday. Our French waiter, Benny was fantastic.

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

The service was amazing. Staff were so lovely and the food was beautiful. Overall a really enjoyable experience.

Great service with quality food and wine.

Service: Excellent food & wines. Professional, courteous service by all staff & especially Bella our waitress for the evening. Only disappointment was that the windows were dirty & not clear to see through.
Product: As before in previous comments

Service: Service was very good. Wagyu beef wasn't wagyu otherwise the meals were very good also
Product: AS MENTIONED BEFORE ON FIRST QUESTION

Service: My wife and I had an amazing experience. The service was outstanding and the food superb. Great job.
Product: Food, Service and Wine - excellent

We had a wonderful night. The service was exceptional.

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Food is great! The FA waa also nice. Celebrated My Bday at Captain cook cruise
It’s all Memorable.

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Service: I think I would take the harbor cruise without the meal. The food was okay but not great. The service was average, but I got tired of the waiter trying to force wine on us instead of bar drinks. For some reason he didn't like the fact that we wanted cocktails. In addition, they don't carry higher end liquor, just the minimum bar grade. On the positive, the boat was half empty so we had plenty of room to move around and enjoy the views from the upper deck. The music was a bit to "loungy", like it was trying to create some Love Boat image, but the singer was actually quite good.
Product: I initially purchased the Penfolds Gold but then realized that they would not accommodate dietary issues. I had to go back and forth with the office to get our cruise changed to the Captains dinner. Instead of a refund for the difference, we were given a bar credit. At the end of the night, we still had a credit which we consumed, but I was not happy with this.

Everything is just perfect. My family loves it and quite enjoy the view. the service is good and food tastes good. well done

Service: Yes . We would recommend Cpt.Cook universally.
Product: Excellent service. Satisfactory seating,

ok

Service: Amazing experience
Product: Good .........................

Service: very nice service, friendly stuff , wonderful view, and we love the music!
Product: good food,the stake was very juicy

Service: The staff were fantastic, the food and wine exceptional and the views breathtaking. The live music, in the background, perfecty set th emood and the scene for a memorable evening.
Product: The food and wine were exceptional!

Service: the signage for the cruise was poor , we waited for for 30 mins and found out that the area for the departure site was different to the site on the invoice.
we missed the boat and have to pay $50 for rebooking,
Cant understand why so poor service of the dining cruise.

i want a refund???
Booking Reference Number: 279ZM9
Passenger/Group Name: Ganson Govender
Product: Rebooking fee too much , especially when it was no fault ours.

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Service: I will definitly recommend them.
Food was great, service was very good and in general every thing was above my expectation.
Thank you.
Product: Proce was reasonable for this service.

Service: Great trip, very good service
Product: Good value, drinks package great idea

Service: I greatly recommend the Dinner Cruise. Wonderful food and a great experience cruising around the harbour at night.
Product: Dinner Cruise was a wonderful experience

Service: The service was exceptional with the staff doing everything possible to make us feel comfortable and enjoy ourselves. We were never rushed like some other cruises we have had in Sydney harbour.
Product: Excellent and very helpful!!!!!

Service: Service was excellent and food was superb
Product: Very enjoyable evening and great views

Service: The service was fabulous - the food was great - our overseas visitors were blown away with the beautiful harbour views.
Product: Everything was lovely - from the service to the meal - it was exceptional.

Service: Great food and wine!
Product: Great food and wine -beautiful cruise

Service: The service was great me and my family really enjoyed the cruise and the dinner the views out on the deck are amazing couldn’t fault a thing I will definitely return
Product: Well worth the money I would happily pay to do it again

Service: Got well looked after.
Product: Good value. Lovely view!!

즐거웠습니다.

Service: Service was poor, not offered tra or coffee at end of meal
Product: Website was difficult to find information

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Excellent food, service and overall a fun night

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.