Overall experience was fantastic

Service: Hilfsbereites freundliches Personal
Gute Organisation
Product: Gutes Personal, Essen in Ordnung, gute Organisation

The evening was a great experience from boarding the vessel right through to disembarking after the cruise. The food was fantastic and the service from all of the staff was excellent. It made our final night in Sydney exceptional.

Service: Good customer service.
Product: We had a great time. The dinner and entertainment were excellent!! And the views can’t be seen any other way. We highly recommend Captains Dinner Cruise. Best way to see the iconic sights in Sydney!!!

Excellent food and service. Interesting cruise

Service: Service and food were excellent. A real fun time!
Product: Reasonable price for this fun experience!

Service: The experience was amazing. The service was great and the food was delicious. The portion sizes, however are what you would expect. The live music and singer were amazing and we would definitely go again! Perfect way to spend an evening. :)
Product: Amazing food. Small portions, but amazing in taste!

Service: Food, entertainment and service was outstanding from start to finish.
Plan to do this again
Product: Not a cheap night out, but value for money

The food was amazing, and the staff were friendly and kept the wine coming as we had pre-booked a standard beverage package. Highly recommended!

Service: We were very pleased with the service, the food and especially the view on our dinner cruise.
Product: Very good value for the money.

Service: Beautiful food and so many choices. Awsome views such a good night
Product: Good value. Easy process, no hassles.

Service: Everything from booking , to boarding and an excellent meal made it a great night . Staff were very professional and pleasant
Product: Champagne on arrival , wonderful meal and the whole experience went like clockwork. 👏👍 staff were very pleasant and organised

Service: Great venue. Clean, classy, great service & wines.
Product: The appetizers were.cold and heavy. Scallops were good. Salad was good & steak was great. Cooked to perfection & tasty.Desert was good as well. Sparklers for our anniversary was a nice touch.

Service: The experience was good and the food was great
Product: The cruise was as expected and the food was good

Service: We did the Penfolds Dinner Cruise of Sydney Harbor. Would highly recommend! Boarded early for sparkling wine and appetizers on the top deck a Circle Quay. Beautiful views of the Opera House. Went downstairs to our table with a window view. Awesome. Large table for two with dedicated wait staff. The staff were exceptional. The food and wine pairings were absolutely delicious. There was also a small dance floor with pianist and vocalist so we took advantage and danced a bit. Lastly, they recognized our anniversary with a sparkling wine and sparkler. It was a fabulous night and a very good value for the money.
Product: Great value for excellent meal and well paired wines.

Service: Boarding was swift.
Directions were guided well by pleasant staff.
Waitress was wonderful.
Meals were delicious.
Plates were cleared away quickly.
Plenty of photo opportunities.
Photo guy for memories was great too
Product: Booking on line was easy and informative

Service: Meal and service were fine. Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.
Product: Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.

Service: well organized decent food and wine
Product: good experience well trained and courteous staff services

The staff were very attentive and the food was excellent.

A wonderful indulgent experience with matching service & entertainment. The setting was perfect, welcome drinks and canapes under the stars - an outstanding start. The boat was very well presented. Sparkling clean windows with beautiful uninterrupted Harbor views. The dining area & staff immaculately, the dinner was simply delicious with each course timed to perfection.

Service: very good service for the sunset cruise. unlimited drinks was nice. you can see many of sydney main attractions. very reccomended for a tourist as well as a local.
Product: very good and attentive staff.

We had a nice experience as using your service during our visit in Sydney. The staff was very nice and foods are just perfect for us.

Service: I would definitely recommend them.
Food was good. Wine was good. Service was excellent.
And to make it even better the music was not loud and not raucous!

And of course not forgetting the view that was provided.
Product: I just did that. Not sure what else you want me to say.
I said it all above

Service: The crew were friendly and very helpful, the food was fantastic. Overall a wonderful experience.
Product: Choices were great and the food was wonderful

Service: Amazing everything!
Product: Amazing experience and food

Service: very easy to book online, and excellent and responsive customer care, which is the most important thing to me.
Product: Great experience all around! Loved the food and the views.

Excellent~

Below average - we had paid for window seats but were first shown to an inside table. The lettuce in the salad was old and floppy and they couldn't even add icecream to the desert when asked as a special request - Overall the experience did not match the cost

Our group had a wonderful time. Thank you

Could have been a little longer, or maybe time just seemed to fly by because I had a good time ¯\_(ツ)_/¯

Service: good food, good service. Really enjoyable cruise
Product: I cant remember the purchase experience

Service: We really enjoyed our evening cruise &dinner. The staff were excellent, welcome very friendly & organised.
Product: Very helpful staff member.

Was a great experience, they did get my seat wrong and was allocated a non window seat , after showing the booking again , the seats were changed ..
other than this little mishap, was a great your

Service: service was prompt and efficient could of had more food on the plate for the price
window seating fee a bit excessive otherwise a very pleasant evening
Product: i have already rated the Captains dinner

Service: Amazing experience with great staff (thank you Ivan). Food was amazing and it was a memorable cruise seeing the highlights of Sydney at night. Thank you to all the staff who made my marriage proposal one to remember, greatly appreciated!
Product: Six course menu with a window table for dining made our experience perfect!

Service: very good service
Product: staff very good and helpful

Service: The whole experience was well above average. Food and table service was great and setting was excellent.
Product: We enjoyed the whole experience.

Service: Friendly, professional staff who went out of their way to meet requests.
Really nice food, especially for a “mass” dinner service.
The sunset dinner cruise is such a great idea for giving visitors an experience of the harbour in both daylight & evening when all the lights come on. We have taken a number of people on this cruise & they were all very impressed.
Product: I’ve already done that in previous question

個人で参加しました。サーキュラーキーから乗船して、ダーリングハーバーのお客様が乗船するより前に我々のテーブルは前菜が終わったいましたが、メインの料理はなかなかサーブされず、後から来たお客さんの前菜、メインが来た後に、こちらから指摘して初めて料理が来た。指摘したときも男性の給仕さんは我慢しろという高圧的な態度でした。
スタートが30分違うので、体感的には1時間待たされた感じで、非常につまらない食事となりました

Service: The whole experience was excellent. The wait people do a great job and the food was beautiful.
Product: Great experience. Food and service was great.

Sehr netter und aufmerksamer Service bei einer Tour vor herausragender Kulisse

I would say 4.5 Stars
The Premium Beverage Package we purchased was slightly deceiving as it did not state Premium Wine Package(which is really what it is) and because it stated Beverage we thought the bar would be included. any liquor drinks were not included. and so it was not any savings over purchasing the Premium package. The food and service were EXCELLENT!

Service: Excellent food and wine. Exceptional service. A class views.
Product: Amazing food and wine! Smooth cruising.

Was definitely not worth the money!!!!!! Entree consisted if 2 prawns and a lettuce leaf. Very underwhelming. Also the music was very old, not suitable for a younger crowd. We had a 21st birthday snd found the atmosphere boring and dull. Would not reccomemd

This about the 7th time we've done this dinner cruise. The food and wine were great but it felt very rushed. My own fault though, as I have done it so many times I didn't realise that it finished earlier during non-daylight savings time. I'll be sure to book during daylight savings for future dinners so we have time to enjoy the top deck.

Highly recommend, an unforgettable experience. Excellent service, great food, free flowing drinks. 10/10.

Service: The staff were wonderful and friendly, service excellent. Food lovely but disappointed with the vegetable portion - steak perfect. Disappointed with dessert. Overall, wonderful.
Product: Well presented, perfect steak but disappointing vegetable serve. Dessert well presented but not eye catching or indulgent end to a meal. It was disappointing but satisfactory.

Service: It is a wonderful cruise...fantastic views and photo ops. Food was very nice. Thought coffee should have been included in price....seemed a bit odd to pay for it !
Product: I think the coffee at end of meal was a bit of a let down...having to purchase it.

Fabulous service, great meal, a really special evening

Excellent experience!

Tutto. Bella esperienza

Service: We are gold members of Captain Cook and have done the Dinner Cruise numerous times. This time we were thoroughly disappointed with our experience.
Firstly, we paid extra a window seat and extra for standard bar drinks. Also at time of booking, my wifes food allergies were mentioned.
To our surprise, basic spirit drinks were not included in this package which previously they had. Even coffee and tea was not covered, which should be complimentary anyway considering the cost of the tickets.
Secondly, after being seated we studied the menu and selected our meals. When it came to ordering, my wife wanted to order the Salmon dishes for entree and main,however, the waitress looked perplex,and said there was no Salmon on the menu. After investigating with the kitchen staff it was discovered old menus were put out,not really good enough excuse from a professional organization.
Thirdly,when my wife's main meal came out it had potatoes on it which was one of her allergies again not good enough in this day and age.

We will now be very reluctant to do this dinner cruise again or recommend it to our family and friends.

Regards
Colin and Cheryl Badrock
Product: As stated above,we were very disappointed with the whole experience

Nice food, great views

The crew was not very attitude friendly that makes me feel he was rushing to do everything. It’s could be just his filipino service way.
The quality of food was average, small portion.

Service: We thought the evening ran very smoothly and efficiently. The staff were welcoming and friendly, but we did have to wait a while in the cold to board the cruise boat.
Product: The choice for each course was limited to one out of three, but the one choice we were able to make fortunately pleased us very much indeed. The food and presentation were excellent.

Service: service was great the food was cold entertainment poor
Product: service was great food was cold entainment was poor

Service: Good service but only entree not good
Product: Maybe more better 3 course meal but service was excellent

The crew members were very cheerful. The view from the top deck was nice. All the plates were also wonderful.

Service: The service was great. The food was excellent and the band was great. If I had to say anything at all, perhaps half an hour more of dancing would have been good.
My name is Georgie, you have spelt my name incorrectly.
Product: The food was great, happy with the service and entertainment.

Service: Lovely view from the upper floor of the cruise ship. Food and wine very good. Service excellent with dancing and the most gorgeous views of Sydney Harbour at night seen through large glass windows. A must for visitors. Very elegant ambience.
Product: I paid $277 for two with a guaranteed window seat excluding wine. I believe good value with a great backdrop of the harbour.

Highly recommended experience!

Service: I would recommend the cruise. Service was great.
Product: Wonderful time. Service was great

Service: While the MV Cadman was a nice vessel, the fact the lower deck was empty meant staff were lingering about down there on their phones and not appearing very helpful. Our waiter was not very good, service rushed and food not in line with what we would consider a Gold experience. Capatin Cook should reassess this cruise product to ensure it is value for money.
Product: As mentioned previously, our group did not feel the food matched the price tag.

Service: great meal, friendly professional service, a good way to see Sydney Harbour by night.
Product: perfect matches of wine with each course

They were really lovely. Great service and a great night out as a team. We really appreciate the experience and will remember it forever!

Overall it was a great experience. Done like clock work. Great views, great weather and good food.

Great experience. The staff where very friendly and very welcoming when we boarded.

The service was exceptional. The food was good and the view amazing. Will definitely do this again. Perfect for interstate and overseas visitors.

Service: My daughter and I would recommend the Captain Cook cruise without hesitation. Every aspect of the experience was truly amazing.
Product: Purchase price was very good for what we experienced

Service: Vivid on Captain Cook Cruises was a very poor experience and would not recommend that anyone take this dinner cruise in th e future.
The drink package whilst offering two styles of beer only offered one style of white and one style of red - unfortunately I enjoy Chardonnay not the sweet white offered and so was required to pay additional. Our main meal - table of 4 - did not arrive even after repeated requests to staff whose standard reply was “ not part of my order , you’ll just need to wait. Eventually as staff were clearing tables the “ light came on” - I’m terribly sorry your order must have been overlooked. “ . We eventually/got it but it was not what we ordered however accepted what was given as there was no other choice. As we were in a middle isle for seating we’re not able to see much in the Vivid lightshow - especially when all internal lighting was on full . Majority of passengers long finished their meal ventured on top deck for a better view. By the time we could do the same the boat was only doing cart wheels in middle Harbour - not much of Vivid was happening there.
Product: All said above -
Poor choice for drink package whilst meals OK however we had to ask at least 4 times before staff realised order had been lost in the system .

Given the lack lustre and very defensive response , obviously this company only wants to receive positive feedback . Unfortunately I am not able to reduce the rating to zero.

Service: Entree and main good was good, dessert average. No entertainment on board. Boat arrived back earlier than time stated. Tyrells wine nowhere in sight although advertised. Asked for second bread roll and my meal was almost finished before we got it.
Product: No Tyrells wine as adveryised, no entertainment, boat arrived back earlier than schedule. Dessert was ordinary.

Service: We were given excellent service from the time of boarding and departing would do it again.
Product: reasonable for the food and wine

Service: HAD a wonderful night excellent service would make one change a bit more variety with the meal. we have been having same menu for years
Product: Very good value good service

The food quality and Service on the cruise is good. But there not much view to see, since the harboure is too dark. Need more lights

Service: When we first got on the boat the food started coming never had a chance to drink our champagne and we had new glasses of wine then another entree another wine it was ridiculous. We had no time to try the wines so we were backed up on wine forgetting what they were. But our beautiful waitress saw we were struggling and she held back our main and dessert.
We felt it should have been more planned out and more time like till at least 10pm.
Very rushed Sad !!!!! As we were really looking forward to it.

Alan Joanne Benson 60th birthday gift ????
Product: Rushed 6 course over 2 hrs ridiculous.

Service was great, food was great, seemless experience that lived up to all our expectations.

Service: Good service at harbour desk.
Product: Great views from window table. Good service, Food was ok, nothing fancy, but good, drinks included.

Service: Was good as
Product: Was good! The entree wasn’t fantastic though... something a bit more exciting would have been good! We ain’t all rabbits haha!! Other than that it was real nice.

Service: Good service and complied quite promptly with requests.
Product: Good value nice food nice cruise boat good view of vivid lights - I chose a window seat and was very happy I did.

Overall excellent except it was a dinner cruise and they forgot to serve us our main course!

We were so looking forward to this Vivid dinner cruise.

I have already emailed Captain Cook Cruises 2 days after we arrived home from our Vivid dinner cruise to advised how unhappy we were with the night, especially as this was our 3rd dinner cruise with the company.

Firstly, the cruise boat left Darling Harbour and cruised around to Circular Quay where it sat at the Quay for a good 8-10 minutes. On our reservation ticket it did mention during Vivid no boardings etc would apply from the Quay. So how come after dinner we again stopped at the Quay to allow passengers to disembark.

Our table was a window table at the front of the boat (I paid an extra $50 for the table) and all we could see was the wharf. Secondly, the food served was not up to expectations. The entrée was cold couscous, a very few sultanas with kale, almost inedible. My husband had the chicken and said it was extremely tough, I had the salmon and it was under cooked. We do not complain as a rule, just like to let Captain Cook Cruises know how we saw the night and how our expectations were dashed.

Thanks for allowing us to review the service on the night.

Helen & Joss Jones

The table service was great from Circular Quay to Darling Harbour then the service went downhill. Try to get drinks and our main meal after receiving our entree almost as soon as the cruize began then 1 hour at leat to the main meal. Then when it come we had no mushroom sauce on our beef? Had to chase waiter again

Service: This was a wonderful experience that I will highly recommend. The atmosphere was lovely and having dinner and seeing the lights of vivid festival was very unique.
Product: This was a lovely experience although the food was fairly basic but the drinks were free flowing. It was very enjoyable.

The chicken meal was delicious. Beer and wine selection that was included was not good, but overall, everyone was happy with the experience and service of everyone onboard.

Everything was lovely - the setting, the view, the meal, the service and especially the live entertainment.

Service: The food was excellent and the service was courteous.
Product: The food was delicious no well presented.

Service: This was our third Vivid Cruise and we thoroughly recommend it. However, service on this occasion was not as thoughtful, or fast as in previous years.
Product: Everything was great, but a delay in the main meal somehow resulted in very overcooked, dry vegetables. There was also quite a wait for desert, so this was a bit disappointing. However, the experience was a good one, with an excellent table location.

Service: The service was good a little slow with drinks ,, The light beer was hot and sent it back. My husband and brother inlaw were diabetics so could not drink full strengh sparling wine prefect
Product: been on many captain cook cruise and they have a high standed , just the salmon was only warm not hot

Joeyie our waiter for the night was delightful. He made the entire experience unforgettable.

Table service was poor but travelling with a disabled person the other staff was really helpful

Service: Good, attentive service, without being intrusive.
Product: Excellent wines, and very good food.

Service: We were very lucky to win a competition through Sydney Weekender! Thank you to Captain Cook Cruises for a wonderful evening we enjoyed our delicious 3 course meal. Served by an accommodating waitress who made sure we had everything we needed.
We enjoyed the atmosphere of the boat and took fantastic photos of the vivid lights from the top deck. We talked to the couples closest to us who were visiting from Japan, New Zealand and Italy. The ride was smooth and the band entertainment were amazing.
We will be back next year and will pay for a ticket with our family highly recommend!!!
Product: We were emailed our gift voucher

Service: Always tending to our needs, constantly refilling our drinks, excellent service, excellent food, an absolutely fantastic experience for both my mum and myself. There is nothing I can fault from our cruise experience.
Product: An excellent dining experience, great views, beautiful tasty food, very relaxing and the staff were friendly and provided excellent service. I highly recommend doing this for everyone visiting Sydney for a truly memorable experience.

Service: Excellent, friendly and product knowledgable
Product: Excellent service and a wonderful experience.

Service: Very organised. Would do another cruise
Product: Booked 2 hours before departure time and it was very easy to book online.

Service: This is our first visit into the city during Vivid and what a wonderful experience. We thought the Vivid Sunset cruise was great value and weren't disappointed about any aspect. The 3 course set menu was excellent as were the staff who all did a great job. After a tour around the harbour while dinner was served we arrived in the Quay exactly as the lights came on at 6pm.
Product: We booked online for the Vivid Sunset Cruise and Whale Watching. Unfortunately the Tuesday we'd booked was cancelled due to atrocious weather. As we had come into the city especially for your Vivid Sunset Cruise we popped into your Darling Harbour shop and were able to change both bookings around. So many thanks for making what was appearing to be a disaster into an experience we thoroughly enjoyed.

Service: The staff all friendly and extremely professional.....great . Service flowed in a timely manner no panic at all. Staff very polite and willing to assist .
Product: Good evening for that special person in your life

Service: Food lovely, service excellent
Product: Wines matched food well and service good.

Service: We had a great night with friends and really enjoyed the experience. Only thing was that we were all crammed in very tight.
Product: We had a great night and would recommend to others.

Service: We thought that the staff where very nice especially the young girl that served us. the Women in charge of the placements we thought was a little sharp. We asked to be shifted to a window seat that was empty and they refused. Ok but we had asked when booking if this could happen as I have knee issues and didn't want to be outside all night. Of which we did do because stuck in the middle was visually blocked. The food was nice but I thought you could of done a bigger choice for the price. I understand you have to make it work for the price but it was a little minimal for the price that you pay. The wine selection was adequate even though the chardonnay was awful they willing exchange it. We where pleased with that. Disappointed with the Dunsborough Chardonnay as I come from that region and know the wonderful wines in that area. In say that we where very happy with the trip and thank you for giving us a wonderful night during Vivid. We will remember it and recommend it again to others and come ourselves again.
Product: No trouble just wanted a better seat but it all worked out anyway

Service: Excellent service
Product: Had a wonderful time.. Recommend it to everyone.

Vessel impeccable.
Food yummy.
Staff on the ball.

Service: Website ok. Quick, practical and empathetic response to special requirement. Food was cooked and served brilliantly - main course al dente, flavoursome, hot, and chicken perfect balance of not too wet/not too dry. Would seem impossible!
Product: You have to know to chevk in prior to boarding. Choosing among options on website good from a linear list point of view. I wanted to save/compare a number if options

Service: This is my 4th year in a row had the vivid sun set dinner cruise. Three course meal is the same every year. First two years we had salmon for entree but now only had salad ! Disappointed that coffee and tea still not be provided after dessert which feel like something missing. Overall still a very pleasant journal and the waitress served us is very polite.
Product: Keep the standard but can change the menu a bit every year or every two years

Service: Very friendly and helpful staff. Meals are served quickly and delicious.
Product: Excellent service and friendly staff

Service: Value for money. Great service and the food was excellent.
Product: Value for money and the food was excellent

Service: The service on our VIVID evening cruise was first class, our dinner was really good which included free drinks(not just the ONE lousy drink you often get) The staff service was extremely good and very courteous.
Well done Captain Cook cruises.
Product: Well done Captain Cook cruises, we will be back

Service: The Vivid Penfolds Gold cruise was amazing - worth paying the extra for window seat and premium wine package!!
Product: Worthwhile paying extra to get the premium wine package to match the food courses.

Service: It was very good with nice food, good table service and friendly waiteses until I got out to the deck after finishing our dinner.
There are cooks seating on the steps and smoking while I was passing by with my kids.
I don't know whether it is illegal but it is not right to smoke in front of customers. At least they could wait until we are off. It is only 1 and half hours.
Product: Nice meal and friendly staffs.

Service: the service was really good. food was excellent.
Product: great value and great food. staff were very friendly and helpful. it was our 2nd trip on the captains dinner cruise

Service: The evening was truly wonderful. The staff were pleasant and extremely helpful.
Even though it was raining most of the night being able to view the Vivid lights in comfort and enjoying a beautiful meal with friends and family was an experience I would love to do again next year on the Captain Cook Cruises.
Product: Great value for money and well presented.

Service: Pleasant staff, great service, easy to be seated, food was good for such a fast delivery.
Product: We were catching up with Sydney friends and it presented a good space, not too noisy and easy to hear and speak.

Service: For me, a great to see Vivid. However a solo person on the cruise, I was placed at a table by myself and for a vegetarian menu, I paid the same amount for the cruise as people who eat fish/meat.

Loved the photo the official photographer took, so much, I sent to my mum for her birthday
Product: Really easy, however no discount for being a vegetarian

Service: Very bad service
Product: The waiter/waitress do not know how to support.

Service: Very professionally organized with only the best quality of everything
Product: Could not ask for anything better

Service: The staff were friendly and attentive.
Product: Great value for money- highly recommend

Service: This was our first experience of a cruise of any kind, and we were absolutely blown away. The food service ran like a well oiled machine with fantastic, efficient service of quality food. We will definitely be back on board next time!
Product: The vivid Sydney festival was stunning from the water, and the food and drinks were fabulous.

Service: A very pleasant evening. Great way to see all the vivid displays.
Product: Good food plenty of wine. Great way to view the harbour.

Service: Would definately go Captain Cook Again. We did the Vivid lights dinner cruise, cruise was great length of time and food couldnt be faulted.
Product: Good price for Good service

Very well organized. we had paid extra for a window table & had an very good position.

Service: Excellent service, prompt and friendly
Product: Good value, easy to book, and easy to find the boarding point

Service: Boarding instructions to board were misleading on email.
Food was cold & NOT enjoyable.
Had to continually ask for drinks that took too long to be delivered to the table.
Not good value for money.
Staff were polite but NOT available.
Product: Dissatisfied by food temperature & quality.
Service almost non existent.
NOT good value for money.

Service: It's the first time I have viewed vivid from a craft and it certainly lived up to my expectations.I brought 10, people from my Rotary club in Gerringong and we had a great evening
Product: marvellous evening had by all

Loved the experience- well worth the price

Service: Excellent service - staff very obliging and attentive
Product: Silver service, excellent food and drinks included in cost

Staff were friendly

Just the boarding of boat, was a bit unsure
Probably didn’t help it was vivid so very busy

Overall very good value & I will be doing again next year

Service: Great services, from the kiosk, lovely ladies at the entrance and excellent service on the cruise.
Product: Great value for the cost, we all thought we were VIPs. Dinner was good and service was excellent.

Service: We had a wonderful evening with a fantastic front of boat window table, classy food and and engaging waitress who made us feel so special.

The missing star relates to some photography that was happening on the deck above. A very ‘important’ light holder decided that it was a good idea to hold a flood light in front of our table to illuminate the ‘special’ models being photographed. Consequently, for some time our view of vivid was totally obliterated by the light. My wife spoke to him - no apology, little change in how he held the light!
We wonder whether the photography was endorsed by Captain Cook. If yes, you need to consider your paying customers. If not, why did staff not intervene rather than leaving the spot light beaming into our seating area?
Product: Same as first comment....

Much better than I expected. Would recommend to visitors to Sydney

Food was great, enjoyed the ship and the view, overall it was very good value. Advance notice of what time the drinks package was finishing would have been nice, as we would have had the last half hour without any drinks, even though we'd asked our waiter earlier and thought they were on the way. A quick chat to the manager resolved the problem, but it was a bit frustrating at the time. We would travel with Captain Cook again though as overall it was good.

Service: The staff welcomed us on board and saw us to our table. Our waitress was charming and helpful throughout the night. She made several good suggestions about how we could make the most of our cruise.
Product: Our party came up to Sydney for 2 nights to see Vivid. We usually start off with the CCC Sunset Dinner. The food was very good, although portion size was a little small. The range of wines and drinks was excellent.

Service: Everything was brilliant.
Product: Easy purchase ++ No problems

Service: Excellent service, quick and efficiant
Product: A great "quick cruise" with excellent service and an adequate preset menu

Dinner was great but view of vivid was limited

Service: Service was excellent. Smooth process of boarding and service of dinner and drinks.
Product: This was a great way to see Vivid. It would be fantastic if the windows could be non reflective from the inside so you could take photos through the windows without the reflectiion of the restaurant. I was with my sister who is wobbly on her feet so going upstairs to the viewing deck was not possible.

Service: A warm welcome! Too crowded and the food was not the best. Our desert never arrived; tables around us had the desert served but they were unattended. We returned to our table but there was no offer for desert.
Product: Easy access, good directions!

Service: The staff were very efficient and started serving alcohol as soon as we boarded as we had purchased the drinks package
Product: While on the whole good value the meals were not particularly great as mass produced

Service: Service was excellent
Food excellent
Ease of booking excellent
Just a bit confusing at boarding time where to stand, people pushing
Product: Great way to see Vivid another 1/2 hour would have been great

Service: Service was Great
Staff really happy and helpful
Product: Plenty to eat and totally enough alcohol, water

Our server was Vivienne was so welcoming and courteous.
Great service ( i was in hospitality for 30+ yrs). Exceptional attention.

Service: Very attentive and helpful service
Product: Went on the cruise as a way to enjoy Viva without the crowds. Meal was very good, wines acceptable and the service excellent. Just need to organize the Darling Harbour pick up better. Was not clear which queue to be in and staff did not sort it out until you got to the head of one of the queues.

Service: ............
Product: ......,.....................

Service: Excellent servicie. Everything was awsome and all the staff was really kind.
Product: The price was just enough to what they offer. Couldn't expect less

Service: The service was quick and pleasant.
Product: The purchase was a little expensive but we enjoyed the evening.

Service: It was a great night but it was raining and had to wait to board the cruise in the rain
Product: The food was very good but felt the meal came out very quickly between courses and for the price we paid I felt the coffee at the end of the meal should be included as well as a bottle of wine

We (a group of4) enjoyed the experience. We were able to board on arrival, which was good as it was a rainy evening. Table service was professional and friendly. I think if there were slightly more choices of mains and entree I would have given 5 stars. We will probably cruise again.

Service: The waitresses were friendly and responsive
Product: It was overpriced for the duration of the trip and I didn’t feel that we got to see Vivid much, which was the point of the cruise

Service: The cruise was amazing, the staff were friendly and the food was delicious and we were able to view the lights of Vivid away from all the crowds which was great
Product: Beautiful food and the service was great

Service: The service was fantastic, quick and efficient at all times
Product: Great sunset cruise even though there was no sunset on the day but great seeing the Vivid lights being turned on.

Service: Yes I would
Product: Enjoyed it very much, thanks

Service: We enjoyed our Vivid dinner cruise very much. Our waitress was lovely and our entertainer played a range of music including a request for the song we danced to at our wedding which was lovely. Food was good and the view from our window seat was fabulous. Great way to enjoy the harbour. Thank you Captain Cook cruises!
Product: Easy to find and organise

Service: We did 2 cruises, the 5:30 pm Friday night Vivid dinner cruise was great, nice food, and they gave us a good table because it was my wife's birthday.
We then received a free harbor story cruise for her birthday, and though it was a cold, cloudy day, it was well worth it.
Product: Good food, great scenery, and you gave us a good table and a nice sparkling wine at the end for my birthday

Service: Excellent friendly and efficient staff
Product: Really good food and service

The staff were too rushed and you could not get anything you asked for unless she waited 15 minutes

The waitress forgot 5 times our order and we couldn’t drink much.

Service excellent food excellent. Wine excellent

Service: The staff are friendly.
Product: Easy to purchase through the internet

Service: Abosolutely perfect the Penfolds Degustation dinner was perfect delicious food excellent wine pairing 👌🏾
Product: Perfect in every way excellent attention to detail

Service: It was a great "cruise" with just the right amount of time to see the lights without rushing anything.
I know time may be short, but stretching the time between meal courses would be really great so that one do not feel rushed.
Product: It was a leisurely cruise with just the right amount of time to see the various light shows.
I know time may be short, but stretching the time between meal courses would be really great so that one do not feel rushed.

Service: Food was presented nice Food was tasty Drink service was quick and good When I asked for a second drink off 2 different waiters it never came When you consider we only had 2 glasses of white wine it was pretty miserable that I could not get another I thought lousy Sorry I had a Hahn Lite also
Product: Lights never came on till 6pm We only hsd 30 minutes and the boat was back under the bridge and virtually no lights I could not get a second drink The later cruise would have been so much better

Service: Staff were very friendly & attentive & we thoroughly enjoyed our dining experience.
Product: Excellent value.....with the combined cruise & dining option taking in the spectacular Vivid light show.

Service: Excellent evening with great food, wine & view. Service was amazing
Product: excellent food & wine & tour package

Service: Fabulous experience. It was a beautiful night, staff were excellent, food was just right!
Product: Excellent value and service.

Service: Very professional, quality service.
Product: Great service, excellent food quality, spacious dining room, lovely ambiance.

Service: booked a VIVID dinner cruise. Staff were friendly, food was great and we got great views of the lights. Excellent value for money
Product: Excellent value for money

Service: Everything was above expectations
Product: It was a great night for all

Service: The staff were good . Food drinks and vessel good = great night .
Product: good deal and worth the trip to Sydney

Service: We had an enjoyable experience - Boarding was easy. I paid for Windows Seatsf or our cruise, and this was a masterstroke. Our Waitress was great - she delivered our meals and when I reminded her of my son's allergy, she swapped out his meal for a suitable one. After that she was attentive, and the meal was great. After the meal we went upstairs to the top deck and enjoyed the Vivid lights.
Product: The Dinner Cruise was a great experience for my Son and Myself.

Service: Well, I am very disappointed and unhappy with our cruise me and my partner was expecting to see the light having to have purchase a vivid festival cruise we were not told that lights were not even on we had the 5:pm vivid cruise with dinner but I felt that we were mislead by the advertisement of Captain Cook Vivid lights Cruise we thought dinner will be serve and after that lights will be on by then. They should have been honest and make us inform that there will be no lights in that particular cruise so we could have chosen the much later time. We purchase twice as we’ve missed the originally scheduled date and have to re book the next day. We didn’t really enjoy as the highlights of the light festival for vivid 2019 experience we had with Captain Cruise me my partner and the whole group are all unhappy for not being told that in the 5pm vivid cruise will be not on yet or it’s very limited and should have extended the time at least for the 5pm cruisers so we can also witness the beautiful lights.
Product: I’m am not happy. We weren’t told that lights not on at 5:pm it’s false advertisement of Captain Ciook

Great service overall

Service: Lovely trip with easy access to the ship. Bobbing on the harbor for the lights was epic with plenty of time for enjoyment. Dinner was good however the carrots and beans on the chicken dish were inadequately cooked. Overall very enjoyable.
Product: Carrots and beans on the chicken dish inadequately cooked. Enjoyable overall.

Staff were friendly and the food was very good

Service: From boarding and to being seated was easy and found staff extremely friendly.
Product: Food and service very good

Service: This Dinner Cruise provided a wonderful means of taking in the Sydney Opera house at night during the Vivid Presentation. The picturesqe landscape seen from the top deck as the sun was setting is something I will never forget. The service was great and the food presentation & flavors were great. The opportunity to view the Sydney Opera house from the water was worth the cost alone. The exceptional service, food, and drinks were just a bonus. I am pleased to have booked this excursion. I would recommend it to others without hesitation. Thank you Captain Cook Cruises.
Product: The views of the Sydney Opera house at night were well worth the money spent. The Dinner, service, and cruise were all a bonus.

Asked four times for drinks which never came and had to go to the bar for service. Food was ok, small portions. Better view of the vivid lights from the $7.50 ferry into circular quay.

The Vivid Dinner Cruise on Sydney Harbour was most enjoyable for many reasons. Delicious food, nice music & smooth sailing viewing the Vivid spectacular. Highly recommend...

Food was great , service was terrific

Service: excellent food and well looked after by staff
Product: not your fault but was expecting more lights for money

Service: From the arrival for the Dinner Cruise to embarking the service was amazing.
All staff were very professional and welcoming.
High standard food and wine.
Product: High standard food and wine presented

Service: The service was brilliant and so so quick for drinks and meals to arrive.
Product: Excellent value for the price.

Service: Excellent service from all staff who were knowledgeable about all aspects of our experience and personalised the evening by being interested in answering our questions with proffesionalism.
Product: Ease of booking and enjoyment of the experience

excellent service, good food choices, silver service, attentive staff

This was my third Captain Cook Cruise and again it was excellent. The staff are helpful, friendly and do their best to ensure you have a wonderful time. The food is fantastic, the music great. I look forward to introducing another friend to Captain Cook cursing.

Service: The staff were friendly and attentive. The food was reasonably good. I was disappointed with the vivid lights and don’t think it should be advertised as same as there was only the Opera House and Museum of Contemporary Art that had light displays. Once it gets dark on the water you have no idea where you are. Some discreet commentary whilst Cruising would have be good to orientate to Sydney Harbour at night.
Product: Staff were friendly and attentive. Food was reasonably good.
I don’t think it should be advertised as a Vivid lights tour as the only lights shows that you could see were the Opera House and Museum of Contemporary Art. I also think some commentary of location during the Cruise would be beneficial to orientate to Sydney Harbour

Great dinner, views and customer service

Service: Everything was good, but just a suggestion when the live band is having breaks maybe have music playing in the background for ambiance.
Product: Food was good, but salmon was dry.

The cruise and staff on the boat were teriffic, but the boarding process leaves a lot to be desired. It was confusing where to line up and queueing for the boat blocked the traffic along the warf. It was enough to question whether to try a different operator next time.

Service: The service was superb. We were never rushed to finish a course. The food was wonderful and the wine matches just perfect. The cruise gave us great vantage points for the Vivid festival.

Yes, we would recommend this to friends.
Product: As previously stated..a wonderful eexperience.

Service: The wait staff was looking after too many tables so we didn’t receive too much attention. Our meals were rushed especially our dessert, we had to engulf it down while we were making King St. Wharf to disembark.
Product: Have done the gold dinner years ago, quality was not as great as before.

Service: Everybody we dealt with was pleasant, helpful and we had a fantastic time. The food was very nice and they were generous with the drinks.
Product: Loved the whole experience. Everyone we dealt with from start to finish was helpful and pleasant

Definitely recommended! One of my best night in Sydney was with the cruise. Thanks for showing me Vivid Sydney in the best way possible. Only wish there were more courses of meal though.

Service: The cruise was wonderful. The staff were attentive, food excellent and a lovely group of passengers.

We went with the whole family and I can honestly say the main downfall was the bathrooms were positioned downstairs. We had to go down two flights of small steep stairs to get to it. My mother in law was unable to manage the stairs with confidence and became very anxious navigating the stairs for departure. We all needed to help her down and reassure her she was OK. I think they should of had a lift to cater for the elderly, those with difficulty walking and perhaps a bathroom on each level.
Product: We were served our dessert and approx 2 minutes later the lady came up and asked if we heard the announcement that if you wanted to disembark we needed to do it now or stay on the boat for another hour. As my mother in law required to go to the bathroom we all disembarked and left our desserts. The staff waited for us as it took some time to help her down the steep stairs. Very rushed in the end which spoilt the night.

Service: The food was outstanding and easy process from booking to boarding. The service was quick and staff were professional and accommodating. The pacing of the meal was good and it gave you time to see the sights.
Product: Easy process to book online

Service: The Lasses that served us were impeccable and very well mannered . A delight to talk to nothing was a problem ..
Product: Dinner was rushed and understandably so with the next cruise to be catered for ...... mmmmmmmm

Always so accommodating and beautiful service

From the start to the finish, perfect.

% of us attended the Vivid Cruise. We enjoyed the meal we were given but found we were very rushed and plates taken from our table before all had finished eating. We asked that they be left until all finished however this did not happen and they were whisked away and next course on out table.
Waiters friendly Wine fine,
The display of lights was disappointing and our view was from afar.

친절한 직원들 좋은 뷰

Service: We travel from Darwin I was on business trip we book Friday the evening for the dinner cruise and we are happy choose the right choice we both had a great night on the cruise great food and the trip was excellent will do it again next time visit Sydney.
Product: Great food and service was not bad.

Service: We were both really looking forward to the experience, my husband's meal was very good the chicken, the vegetarian was not great at all, so much so that i did not eat anything much, i even handed it over to him to taste and he agreed it was awful too, such a shame, won't return to Captain Cook Cruises and couldn't get great pictures on an empty stomach, so disappointed with that, also we did not understand the hovering in nowhere land in the boat like they were waiting for a turn, really weird that. Have been on Cruises before and nothing like that ever happened. Maybe Vivid has become too into the future Vivid, would like my money back or an exchange, would never have replied, but here you are asking me, OK it's done, no more cruises.
Product: Not a fulfilling experience.

Service: Excellent service.
Product: Good value. Thanks a lot!

The whole experience was great from the boarding, service and great food and choices everything was exceptional. Would highly recommend it.

Service: Waiter Joey was very attentive and we didn't have to wait long for any food or drinks. He was very friendly and genuinly happy to look after us.
Product: Food was excellent. Wine was good and quantity adequate. Music/entertainment excellent. Good value for money.

Service: Service with a smile, quality food and not shy with the wine! Combined with a beautiful evening and the vivid lights it made for very memorable occasion
Product: Easy process and great value

Service: The ship was quite lovely, it was clean and presented nicely, the service was quite good with waiters coming to our table several times and the food was nice.
Although one issue I had was coffee not being included in the cruise, it cost extra and there wasn't non-dairy options.
Product: Quite easy to compare the cruises and select the right one

Service: Great customer servicr and food.
Product: Great menue choices. Would have liked to be as bletochoose window sitting

Crew were very attentive,helpful and efficient at all times.
Dinner was excellent

Excellent food, service, and a most enjoyable evening.

Service: Well organised. I will refer to my friends
Product: I am very like the service

Service: don't know if the can but shouldn't be hard having scored one star
Product: nothing more to say other than took remium drinks at $70 pr person and got $45 wine served????????????????

Service: Good service provided on board. Meals and drinks were delivered quickly.
Product: Good value for money, three-course meal, drinks and harbour cruise during Vivid.

Everything right from the start was excellent. Great experience inside the cruise and we enjoyed it thoroughly. However the food could have been better. Decent food but it's not that great, would have liked more flavour and other food options.

Service: Queuing was confusing with so many different cruises and people standing around. Would have been helpful to have more staff on the wharf advising people. Then people were pushing in.
Product: We enjoyed the cruise but the food was a little lacklustre.
Entree was couscous salad and dessert was simply cake. Mains were good.

Service: Excellent service and friendly staff
Product: Reasonable price and good food.

The welcome & service were seamless.

Service: The staff and meal's excellent.
Product: Very easy on line service.

Service: An absolutely outstanding dining experience with great food and matched wine that was further enhanced by great service, excellent entertainment and the Vivid spectacular.
Product: The Penfolds Gold Dinner was a great culinary experience with perfectly matched red and white wines.

Service: Good Service.
Product: Not enough selections of food.

Service: Very bad
The lady in call center can’t help me for booking or charge timetable anyway!
Product: Can’t refund if you can’t go in cruise

Excellent service, beautiful atmosphere, excellent entertainment, we love to come back.

Service: Great service and overall experience!
Product: I really enjoyed the cruise. It was a great experience!

Great cruise, great food. Loved it.

Service: By being more realistic with the wine package... 1/2 glass of sparkling Chardonnay as the wine package... ? It is aOur 3 rd and very last time on a captain cook cruise and we will advise another 13 couples not to book on your cruise .
Product: Ordinary food for money’s spent... and taking into account that we were on a cruise.

Service: OMG we got treated like queens...the service was fantastic...they were all so lovely.
Product: Just a really lovely way to spend the evening...great service great food. Nice boat.
Would recommend this too anyone who wants a really nice evening out.

Nothing to do with your service. We were unable to take our cruise because my husband was admitted to ICU with health issues. I rang to inform them that we would not be going and was told our places would be kept until June 14th. We were unable to go so our money has been put into consolidated revenue by the cruise company I presume.

Service: Excellent service food very good and great atmosphere
Product: All good lovely evening - no I don't like having to give feedback on everything one does - you go into Coles and they want to know your experience

Service: Welcome good, food good, visibility of Vivid good. Our particular waiter seemed new and less efficient than the other waiters. Lagged in serving drinks and food. Not very attentive again compared to the other waiters
Product: Good value to see the Vivid with little walking and lovely dinner

Service: Service was very efficient and friendly. All staff helpful - really enjoyed the cruise.
Product: Purchased online was quick and easy to use.

Service: Service was excellent. The staff and crew were extremely helpful and efficient. I would like to see a kids menu available, especially for cruises targeting families like the early Vivid Dinner Cruise.
Product: Good value for the price. Got a great table with only 2 hours to departure. Other operators were booked out.

Food and service was very good. Wines excellent. View of the Vivid lights very underwhelming.

Service: It was a fabulous experience from the moment we boarded to when we left. Great food and service. Would definitely book again.
Product: Every minute was great. Food and service exceptional

Service: Excellent food and service. Cost is quite high for product and length of experience.
Product: Easy to purchase via the website.

Service: Overall Great service, magnificent night. Will definitely do this again.
Product: Greta Food and great wine selction

Service: We had to continually ask for table water and wine.
Product: Easy to view online and book.

Service: so far so good
Product: great service and explanation

We enjoyed being shown to a window table - the outlook was great. The food was very enjoyable but could have been much hotter. The staff were excellent.

Service: Everything happened fuss free
Good value for money
But not a 5 star experience
Product: Good value for money
The process of booking worked well

Service: Fantastic service, fantastic food, enjoyable evening, only down fall was meal wasn't child friendly and no activities for children
Product: Awesome cruise and food, fantastic service, enjoyable evening. Not child friendly, no activities for children and meal wasn't child friendly, was either adult meal or a young child meal, my child was a tween

Service: All good, although the docks said to pick up the tickets at one point and when we walked there they told us we could have got them at an office nearer the boat. This could have been made more clear in the documentation we received.
Product: The service and food was excellent. However the cruise was advertised as 3 1/2 hours and it was not this long

Their services are great but I will not fill the rest of this out given that this request was directed to "McNeight"
If you are unable to even address me by my correct name then what would be the point of going any further.
My name is Glynis McNeight not just "McNeight" which is downright rude.

Service: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.
Product: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.

Service: The service was fantastic and the sightseeing was magnificent. The only thing was that the waiters were almost too efficient. I know it's a tight turnaround for the next cruise but I felt like they were hovering waiting for us to finish our meal. They were clearing our plates while the rest of the table was still eating. In saying that, they were nice and friendly.
Product: It was good value for money but it would be better if we had more time to view the lights. We only got 30 minutes of lights including the time it took to get back to King Street Wharf from CQ. Perhaps a 5.30pm to 7.00pm would be better. I found 5.00pm an early start to eat dinner.

Service: Very friendly staff
Product: Prompt service, attention to detail

Service: We had a great night cruising at Vivid enjoying the Captains Dinner cruise.
Product: It was a great didng experience and the very best way to see Vivid.

Service: Fabulous 1.5 hours on the Harbour to experience Vivid. Staff, ambience, food all lovely.
Product: Fab food, very impressed. We shared the chicken and salmon and it was delicious.

Service: The service was efficient and friendly.
Product: A very good dinner. The extra paid for a window seat was worth it.

Service: Drinks order was delayed up to 15min, the waiters forgot the order, they then brought the wrong wine.
Cutlery was not fully set
Would not recommend the cruise to family and friends for the price we had to pay
Product: For the poor service I would not recommend the cruise to friends and family. Over priced for poor service levels.

Service: boarding experience was poor - not very well organised; meal was pleasant although service was patchy at times during the night; unable to accommodate a basic food allergy request so one of the party went without dessert
Product: reasonable value for money

Service: Food and service was excellent!
Well done team.
Product: Food and service was excellent!
Well done team.

Service: Great service and food.
Product: Brilliant food and wonderful service

Service: Brilliant food and fantastic service
Product: fantastic service and food, our group thoroughly enjoyed it.

Service: Brilliant food, and service ! our group thoroughly enjoyed it
Product: Great service and fantastic food.

Service: It was a very pleasant experience. The staff were courteous and very obliging. We thoroughly enjoyed our trip
Product: The meal was very good and we all enjoyed the experience

Service: Cruise was good but as a Vivid experience disappointing - not much to see from the harbour.
Product: Menu, drinks and service good

Service: Excellent cruise, saw the Vivid lights quite nicely.
Pianist was enthusiastic but the cruise could have used more quiet moments.
The food was quite good, but not as good as some fine, five star restaurants. No specific complaints, just nothing truly outstanding.
Wait servers were very pleasant, but a little disorganised.
Product: Wish there was a less stringent no cancellation policy.

Service: Excellent friendly and attentive services. Great night out!
Product: Helpful, responsive and great support

Service: Great Customer Service!
Product: Customer Service was great. Seating and view were perfect.

Friendly attentive always a smile

Great experience, staff were friendly. Food was nice but could have been warmer. Had to ask for water and butter. Scenery was great although it was restricted by the roof from where we sat in the middle of the floor, esp when trying to see buildings during vivid. Wandering up on to the roof provided spectacular views.

Service: 5pm dinner cruise not the best one choice on the menu so if you dont like that you starve would of been better as a buffet apart from that not to bad
Product: Menu ****, no choice for the price abit ripped off

Organisation, service and food good

Service: Awesome boat, great service from our friendly waiter. Food was superbly presented and very tasty. It was one of the highlights of our family trip to Sydney to see the lights of Vivid Sydney.
Product: I would recommend getting the Captains Dinner - and paying extra for a window seat. The windows are very big and the views are great!! The Captain's Dinner is served on the top floor. You can also walk up to the very top level to take perfect photos. Our family was in Sydney in early June/19.

Service: What a great way to view Vivid and Sydney at its best on board this beautiful boat.
Our group of 13 thoroughly enjoyed the 5 course degustation with paired wines and the attentiveness of the staff on board. We would do it again in a heartbeat.
Product: The cost of cruise was certainly justified by the quality of food, the abundance of fine wine, the amazing staff and of course the spectacular views. The beef was superb and cooked perfectly

Service: Good customer service and the food was good. My husband had a surprised birthday when they severed a dessert with a candle.
We had a wonderful night. Thank you.
Product: Good deal with entertainment book member

Service: Great greeting, great food, great service and entertainment.
Will and have recommended this cruise to all family and friends.
Product: The quality was excellent

Service: Service was polite and efficient, meal and drinks service very good. Entrée and main course of salmon very well presented and cooked and vegetables cooked to perfection.
Product: Service, value for money and the experience of seeing Vivid from the water was much better tan I expected

The service was excellent, food was great and the cruise was spectacular.

Service: Great night - had a fantastic time - great value - piano player was excellent. This was our 4th Captain Cook cruise and will not be the last.
Product: Staff and service were excellent meal was good value, perhaps the beans served with the chicken could have been cooked a little longer

Plenty of staff on hand at all times, no waiting on anything

Service: We went along to the Penfolds dinner cruise during Vivid and the views, the wine and the service were absolutely amazing. The staff could not do enough. We hadn’t been before but we’re looking forward to the next dinner cruise.
Product: The wines were first class and the views to die for.

Nice environment. Nice food. The music is too oldies for young people.

Service: Very organised and friendly and attentive wait staff. Very good dinner, drinks and cruise to see VIVID.
Product: Excellent service, good views, lovely food and plenty of drinks with a nice ambiance. Only thing as we did have an 11 yr old with us, so a child's option in the food would have been great, he only ate his dessert.

Service: The service on board was first class with friendly staff whom paid great attention to making the experience wonderful. The food and beverage package was great value for money and the night scenes on the harbour was spectacular would fully recommend this product and definitely do this trip again.
Product: Great value with first class service, food and drinks.

Service: the staff were friendly but I feel spent too much time at certain tables where their were groups of people.
This was our 4th vivid cruise and we thought that the experience was not as good as previous,the food was not as good only one entree 2 mains and one dessert, not value for money, we also had to wait and ask for more drinks.
Product: This was our fourth vivid and we thought it had lost its wow factor, the staff were friendly but the service was not good we had to wait and ask for drinks, the waitress spent too much time at one table where their were a group of people. The food lacked quality with only the choice of 2 mains and only one entree and one dessert we also had to pay extra for a cup of coffee. The experience was not as good as previous. Also as passed captain cook club members we should have been given a window seat and not have had to pay extra.

Service: We had salmon as the main, it was served warm, also I purchased a coffee it was served luke warm, The experience was disappointing, not up to the standard of your normal service.
Product: Not good, the main was served warm. Also purchased a coffee, it es served luke warm. Not up to your normal good standard.

Service: ergwrtgwrtg
Product: boring iwosjcj mfhmhmfgfgn

Expensive trip and poor service . Food was only just ok. Everything felt rushed and unorganised. We had paid for the drinks package and never got offered any drinks only the complimentary ones. Seemed reluctant to give us a drink..had to show confirmation explaining this and waitress didn't seemed to understand a word! clearly language issues...whole experience embarrassing. Also would have preferred to have been in the same room as the entertainment..wouldn't recommend sorry

Service: It was advertised as a 2hr cruise however the cruise went from 5pm and we were off the boat by 6.30pm.....
Product: Advertised as a 2hr cruise but only sailed for 1.5hrs

Service: Delicious food & great entertainment from the singer & pianist.
Product: All good although not sure we saw the best of the lights from the ship.

Service: Excellent service and wonderful Vivid experience!
Product: Great experience and meal good

Service: Service was great , loved the food , and you can’t beat that Sydney harbour VIEW !!! I’ve been on several Sydney 2000 cruises , and I always recommend them .
Product: I thought it was good value , considering it was Vivid .

The service and price were excellent. Great value for money. Atmosphere and outlook were wonderful.

The food was delightful quality and served promptly to allow us to then go up and enjoy the deck and fabulous Vivid light show. We felt like we had the harbour to ourselves on a crystal clear Sydney night.

Service: Really friendly staff and caring service from everyone from quayside to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price. Parents loved it, so did I.
Product: Really friendly staff and caring service from everyone from quayside staff to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price.

Service: We had a great night BUT we had bought the extra wine package with the dinner and there was no wine waiter and to get more than the first glass of sparkling wine required a lot of perseverance. The waiters available were all genuinely busy but the wine service or lack thereof let the whole experience down.
Product: As previously stated the wine extra inclusion let down the package purchased

Service: Our Captain Cook dinner cruise was the perfect platform from which to view the coloured canvas of Vivid 2019. From boarding the boat, welcome drinks, entree and main meal the service was superb and our window seats placed us in perfect positions for the full Vivid experience.
Product: First class service, quality food and wine provided us with a very comfortable perspective from which to immerse ourselves in Vivid 2019

Great food and entertainment

Service: Yes good night out
Product: Very good. ******** and don’t bother me or I’ll spend my money with that other mob.

Great food . Wines and services. Great way to see vivid lights

Staff were very friendly and helpful . Good way to see some of vivid lights without having the crowds .

Courteous and polite. Cruise and meal as advertised. Would, and have, recommended Captain Cook Cruises to anyone. This is our second trip with them.

Service: Good service
Product: Excellent food and bottomless drinks

Service: Wonderful experience
Product: It was beautiful and staff were wonderful too

Service: We had the best service from all members of staff thank you
Product: We had the best food, wine & service on this stunning cruise. The Penfolds Gold Cruise during VIVID was one of the best Sydney experiences. From arrival to departure it was all very special. The chef needs a special mention especially for the most beautiful steak on the 6 course degustation menu.

Would recommend this cruise especially for a special occasion.

Service: The service, cruise and dinner was top notch and we were running late and literally arrived as they were pulling up the plank and they still let us on and for that we were grateful.
Product: Amazing experience and nothing else quite compares

Service: High quality harbour cruise experience. Staff are professional and curtious and the vessel is maintained to a high standard. Have done the top deck cruise several times and the food and total experience is always enjoyable. Highly recommend this experience.
Product: Easy to book with no hidden costs. Good value for what you get.

Service: Online purchase, no hassles- no problem checking in. Cruise left on time. Meal was excellent, views of Sydney Harbour were great. Vivid show was disappointing.
Product: Great cruise and meal. Boat was less than half full though.

Good to board a bit early as it was a cold night. Service good, Food good. Enjoyed the evening

The food was great and the wait staff very professional. The only complaint I have is that we didn’t get to see much of the Vivid Light show. The show started at 6pm but the ship had to return to the wharf by 6:30pm. So our Vivid experience was very short lived.

The cruise was to rushed, needed to wait until 6pm for the vivid lights, which if you weren't quick enough, you didn't see it.

Service: The staff was efficient and friendly
The food was excellent
Product: It was great value for money

Service: Staff very helpful food great and had a great time in board
Product: Staff helpful food great and cruise great

Service: They did it all so well. Lovely service. Great food.
Product: Lovely food Even got us lactose free food with no fuss

Food was great and my visiting guest enjoyed the great customer service.

Service: Food and service was great. Photographer missed our table though - half our group, which was a shame. Would also recommend a young children's menu for kid's under 4. Otherwise was a great night.
Product: Recommend it. Same as review above.

Service: Had a lovely evening, service was great. Felt the menu was a bit ordinary, vegetables were very basic. If it was improved with a couple of options for a 3-course meal then they could possibly do an alternate drop rather than giving diners a choice.
Do not believe diners should have to pay for coffee.
Product: Meal wasn't as good as we hoped it would be.

Great night out. Jezella our waitress as fabulous.

Service: Excellent cruise, wonderful food, service was good, staff very friendly.
Product: Wonderful meal, steak cooked perfectly!

Service: C’était parfait 👍 le repas très bon, les boissons à volonté, la croisière vivid de plus de deux heures, l’accès au pont pour les photos, je recommande 👍🥂🎉
Product: Parfait , repas, boissons, spectacle vivid, je recommande

Service: Very organised. Highly professional wait staff.
Product: Food was great and drinks flowed.

Service: I am happy with the service.
Product: The exact time for dinner and evening time was very nice and pleasant. weather was good. no need to travel late night.perfect to show the foreign visitors how city looks at night time.

Salmon was perfectly cooked. Service was good. Not possible to see the Vivid Lights from inside the vessel, due to both seating and interior lights, with no announcement advising first timers that there was access to outside. Overall very enjoyable.

service was excellent.food and drinks choices were above normal fixed type menus. really enjoyed being upstairs this time.

Service: Great food, seating, entertainment...…...just perfect!
Product: Great value! We had a great evening!

Service: Well organised and good value cruise.
Product: Entertaining and good value. Plenty of food and drinks. Loved the music and dancing.

Service: Everything was 10 out of 10
Product: Nice service great food and drinks

Service: ..........
Product: ...................................

Service: My husband and I did the vivid dinner and drinks cruise 25th May 19. The service was very good, live music, delicious food and drinks were plentiful. A great way to see the vivid lights....In style. We both thoroughly enjoyed it. Would we do it again? My oath! Would we recommend? We have!
Product: We ordered and paid online. Quick and easy process.

Great service; started on time. Dinner cruise was really enjoyable.

Service: The staff were very good and attentive and we all had a great time
Product: We had a lovely meal and the view was good although I thought Vivid was not as good as last year

Service: The staff were friendly, and attentive, nothing was too much trouble. The only thing was waiting and the staff letting people push in when waiting to board
A bit disappointed, we were Sat behind an advertising structure, not good for pics, neither was the dirty windows, they made reflectionss of internal onboard when trying to take pics. We couldnt go outside together for pics as this meant leaving our stuff at the table
Product: Food was great, not enough wine though, staff reluctant to give it away, I paid for bar tab

Service: Great service
Product: Great service. Would have been good if there was a live performance upstairs as well

We were looked after very well dinner service drinks very good

Service: The food was good and we had a great time. We liked the option to get off at Circular Quay to see Vivid on foot. Music was great and we enjoyed a dance.
Product: The only drawback was the boarding was a bit chaotic not being sure whether we were in the right line

It was fantastic feelings with someone you love in this experience. Thank you so much!

Service: Great service! Good outing!
Product: Food was a tad small. But the drinks were great!

Service: My friend has a speech impediment so they assumed in a all drinks inclusive package he had too much to drink. We tried explaining but not worth the effort speaking to undertrained RSA staff
Product: Small portions of food and some staff were not able to elaborate on menu choices

Service: Great check in at the wharf, very positive and friendly staff on arrival on board. As this dinner cruise was a 70th bithday celebration for my wife, I could not be happier with the way we were both treated on the night. Throw in the first night of Vivid and she was delighted with the entire night aboard.
Product: Great food, well presented, not rushed. The wine was also well balanced to the food. The waiter we had on the night was gracious and polite. We have recommended the experience to friends.

Service: Staff not aware what we bought ie choice of mains and that drinks were included
Product: Wish it was longer cruise, and that you let your staff know what’s included ie drinks choice of main

Service: The Captain Cook Vivid lights dinner cruise was a memorable experience. Warm friendly service, meal well presented and delicious. Live music was perfect for the occasion.
Definitely recommend to locals and visitors a must do!!
Worth paying extra for window seat.
Product: Highly recommended and didn’t gdisappoint

The cruise felt look it was put together at the last minute, our food came out 10 minutes after everyone else and we had to wait at least 30 minutes before people came around and offered us drinks. After the first drink we received we still had to wait a significant amount of time to be offered another drink.

Service: Excellent service, food and evening in general.
Product: Very impressed with the total cruise, the food and service. Would definitely do it again.

Service: Our sunset cruise was so well organised - great dinner and birthday drinks for me - special to see Vivid from the water - Love Sydney and you made it special
Product: as mentioned in customer experience

Service: The meal was lovely and served well. We had plenty of room at our window view table and the view was excellent. My husband is not as able as he once was on his feet so it was really good that he was able to see everything without leaving his seat.
Product: I went on a dinner cruise last year with a friend. Although the sunset cruise doesn't show the Vivid colours as well as the later one, it was still the best option for my husband as he wouldn't have been able to do the later one.

Service: The food and wine were great; we did indeed have priority, window seating. Nice service. Probably two suggestions which would have made our experience a 5 star.
- a small diagram/map showing exactly where Kings Wharf 1 is.

(We asked our hotel and were given directions to Captain Cook offices at Pyrmont Bridge. This means we missed our champagne up on deck from the extra ten min walk. Not CCC fault tho' a small map would have made the difference)

- The prompt/suggestion that to go up on the roof to view the lights

(Ok so this seems obvious tho' remembering we didn't get that drink time on the roof, it seriously only occurred to us when the ship was finally docking at Circular Quay. And CC was so good with bringing food and drink every few minutes that if our waiter had a moment to suggest it, we would have absolutely had an enhanced experience).

Otherwise, fab night, well done and live music pleasant too. Thank you!
Product: The waiter, while polite, was challenging to understand. The food, courses, matching wines etc., were all good, thank you.

Service: Good prompt service, very good food choice. Having booked , full price a long time ago ( feb) I would have been happier with a table away from bar and kitchen area. Hence the rating
Product: See above re the purchase. Disappointed about the location of table

Warmly welcomed on board however, waiter didnt know that we had a dinner package which included drinks and wanted us to purchase our drinks (lucky I had my paperwork with me to confirm that we had drinks included!) also, had to keep asking to have water filled up during dinner.
Meals were nice however, 1 entree came that was wrong and had to be taken back and 1 dessert was wrong but we ate it instead of changing it as we had already done that with the entree.
Overall, disappointed with the meal and service :( as this was to be the highlight of our trip to Vivid in Sydney, cruising on the harbour with dinner on the first night of Vivid. It wasnt horrible - it just wasn't what we had hoped it would be.

Service: We were boarded and seated well. Service was prompt and the food was lovely.
Product: Simply lovely night on Sydney harbour. Great service and food.

Service: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience
Product: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience

L’accueil est correct.
Le navire est superbe.
Notre table était située du côté de la baie vitrée permettant d’avoir une vue imprenable sur la baie de Sydney.
Le menu, composé de 3 entrées, 3 plats et 3 desserts au choix est très copieux et goûtu.
Tout le long du repas, une chanteuse accompagnée de son pianiste, nous fait part de son répertoire varié.

Un grand bravo pour l’organisation de cette croisière 🚢

Service: We had a great night cruising Sydney harbour for the vivid lights night cruise. The staff were all very friendly and helpful. The cost was very reasonable.
Product: Had a wonderful night cruising Sydney harbour for the vivid lights night cruise. Staff were very helpful and friendly. Value of cruise amazing.

Service: We asked for gluten free meals for 2 of our quests but there was difficulty for us to ensure this is what we
We’re going to get.Otherwise great value.
Product: Confusion with gluten free dinner requests

Boat was well presented, staff were excellent and food was good.

Really enjoyed the experience and thought it was good value for money

Service: Everything was great, value,booking, food service, experience, entertainment, everything. Totally recommend it. Vivid in Sydney, on the harbour.
Product: Amazing value, great experience.

Service: The food was great and the service was wonderful.
A young lady named Zora attended our table and she is a credit to your business.
Product: Everything happened in a timely and efficient way.

Service: Lovely meal, excellent view of Vivid and absolutely delightful young lady who was our waitress
Product: Quickly served, hot and ample

Service: We took the sunset Cruise during the Vivid Festival. Great value for money. Great service, friendly efficient staff and great food.
Product: Great value for money. Great service, friendly and efficient staff and good food.

Service: Everything was good except for the drink service, we had to wait over 1/2 hour and also had to call someone whenever we wanted another.
Product: Good except for drinks service

Service: great service, vivid staff support let alone the light show
Product: fantastic staff that made the trip unforgettable

lack of information on when and where to go on board

Service: good service and excellent staff, lovely live music, delicious meal and birthday surprise.
Product: excellent food and wine ..

Service: All round easy option for a great trip around the harbour.
Good food, expected quality of wine and other drinks.
Great service by everyone we came in contact with.
Product: All good and worked well.

An excellent experience, the staff were very polite & helpful, the meal was also very good with unlimited wines of a good standard. All in all very good value & well done.

Service: Food was great, and waiters very courteous and helpful
Product: Great food and service. All staff very curteous

Service: Would definitely go again. The whole experience was fantastic. The staff were friendly and accommodating, the live band and singer were great, food excellent. Would recommend Captain Cook Cruises to anyone
Product: Great, I've just explained everything in my last review. Would recommend the cruise to anyone

Well run, overall very enjoyable evening but a bit pricey.

Everything was good, the Vivid light were great. didn't like the kale on the chicken.

Limited choice on the menu and the food is a little bland, bar service is poor and attendants rarely come out to serve drinks. Attentive service otherwise for a deck with full load of customers with only 4 servers, you can see they are getting absolutely hammered while still providing the best they can. Majority of the 3 hour cruise route is outside of the vivid zone so it totally missed the point of marketing as a ‘vivid’ cruise. Would still recommend captain Cook cruise but only on sunset routes.

musician is average / food is good / service is very good. May be good to announce that we can go up to upper deck / will be good to make some announcement when the boat approaching vantage point for photos / would be good to be able to see a bit more lightings, closer. e.g. botanic gardens

Very well organised and implemented, but why was the first stop at Circular Quay necessary, which wasted viewing time?

Service: Excellent in service, very organised and enjoyed the experience and great food
Product: Great value all round. For the food, entertainment and view

Service: Boarding and seating was well organised. Entree and dessert of the meal were straight out of the fridge. Not so tasty.
Product: See previous comments .....

Service: The food and staff provided a great experience as usual
Product: The dinner was of a very high standard, the cruise was not and especially in comparison to previous Vivid and other cruises

The meal was very nice. The vivid lights stunning. We loved our dinner cruise. The only reason i gave it 4/5 stars was because of the false advertising. “Up to 3.5hr cruise”.
I would accept anything 3+ hours to match that description, but just 2.5 hrs is quite a chunk short of the advertised description.

Service: Staff were so friendly and welcoming, food was absolutely delicious and entertainment was great. We had a fantastic night, thank you!
Product: Absolutely amazing, thank you!

Dinner was perfect, friendly staff and great atmosphere. My daughter and I loved it.

No complaints about the staff......they were pleasant and did their job well, but the cruise of viewing the vivid displays was a let down with the boat just going from Darling Harbour to Qircular Quey and back again about 3 times.......the cruise of 3 hours was far too long for what was on offer.........with a lot of passengers wanting to get off after about 2 hours at one of the visits to Circular Quey wharf, but we’re not permitted to do so........all had to wait till the boat returned to CQ about 10.30!!! The cruise did not live up to the hype!!!

Service: Great table service. Great window seat. Fantastic Vivid night,
Product: Great menu. Fabulous window seating

Service: Very well organized, and executed perfectly from the greeting on the boat, the service, the food and drinks selection and the timing for the vivid lights. Would do it again.
Product: Well organized and Perfectly executed by a professional team.

Service: Good Value good service
Product: good value for money good service

Service: Attended to concerns promptly eg entree which was pasta was served cold...beef dish with mushroom sauce served without mushrooms and prompty provided with mushrooms
Product: Entree cold was pasta and had to adk for mushrooms that was surposed to be in a mushroom sauce otherwise meal delicioud

Service: The cruise was fantastic and the staff were friendly and very professional the only thing was the meal was great but too quick a three course in less than an hour very rushed i realize you are under pressure but next time we probably would not go for a 5pm start.
Product: I have on the first question

Service: Pleasant trip and staff
Product: Pleasant trip and staff lovely

Service: Everything was just as advertised. I would highly recommend them and would definitely book again
Product: Excellent meal and service

It was wonderful experience, couldn't fault a thing thanks

The crew staff are very friendly and the ground staff are very thoughtful and helping out with my arrival time issue. Highly recommend this cruise for their great service.

Service: The event was well organised from receiving the email about the event to disembarking from the cruise. Two couples wanted to join us & all went without a hitch. We were allocated a table for 6. The staff were courteous, well presented and attentive. The food and drinks were genreous & service was prompt . Were were not aware that we could disembark at Circular Quay to explore more of the Vivid sites, which we would have liked to have done. Instead we were advised to upstairs to look at the view from there & disembarked at Wharf 1 King Street. We then caught the feet home & missed a lot of the lighting displays around Circular Quay & the Opera House..
Product: We felt the cost was money well spent for an enjoyable event and get together with friends.Everything wentbto plan without a hitch.

Service: I brought a group of 25 college students who were studying abroad in Sydney and it was a great experience. The food and drinks were wonderful and the staff were very nice and accommodating to those students with dietary restrictions. Our cruise was the first night of Vivid so the views of the harbor area were even more spectacular. It exceeded my expectations!
Product: The food and drinks were excellent and the views were amazing. The price was very good for all that it included.

Service: All the staff were extremely helpful and pleasant and service was great. The entertainment was beautiful and unobtrusive background music
Product: Was a great enjoyable experience. I don't know how it would work having dinner watching water feature show at Darling Harbour and then continuing on to Opera House etc as it was a bit disappointing not being able to see that as well. Opera House was a little disappointing this year

Service: Service was outstanding. Attentive and knowledgeable.
Product: Food was excellent as were the wines. Great value cruise.

The service was very good however some of our passengers had to ask for their entrée while the rest of the group were being served their mains.

Great Service, had a great time!

Absolutely top rate service and experience. We were treated like vips from the moment we boarded to when we hopped off.

Service: Having purchased the drinks package, I thought staff didn’t come round enough to check if we needed more drinks. Also the wine glasses were very small.
Product: Dinner was better the last time I went on the Harbour Cruise. Dinner was not hot enough. Drinks not free flowing enough with the drinks package.