Service: Excellent service
Product: Great value, beautiful food
Was very disappointed that we were booked to finish an hour later on Friday night but it came in early and no one had informed us

Service: Average says it all.
No priority boarding as promised
Bar service slow, lots of drinks not available
Only 5 courses rather than the 6 advertised
Food nice enough, service fine
Closed bar half an hour before end.
Looks like they are preparing to close soon
Product: Expected better than Average.

kept us dangling on the wharf in the rain we were requested in promotional material to arrive early time given 4.30 food and serving staff for the dinner well done the rest I will take up with NRMA they advertise reduction what a joke

Service: The boat left late, see comments below
Product: I wad disappointed that there was only 1hour to eat a very nice three course meal.

Service: メインのお料理とデザートが美味しかったです❣️残念だったのは天気に恵まれなかったことです💦テーブルがもう少し広かったらゆったりお食事した気持ちになったと思います。サービスしてくれたスタッフさんは親切で丁寧でした🤗
Product: 料金的には日本と変わらないかなと思います。

Service: Captain Cook is the best dinner cruise.

The service was excellent.
Product: if u like drink, purchase premium bar package.

its worthy

Having your guests check on line for their departing quay puts a burden on your guests. And once going to your web site and then having to put in a booking number to find the quay, please remember that your guests come from many different countries and using phones to connect to the internet may not work the best. Also, not being familiar with Sydney and knowing the different quay locations when you’re jet lagged, creates stress. Your directions once you book on line can be hard to follow. We checked in at Quarry Quay and then we were told (rather rudely) that we were at the wrong place, should be at Darling Quay and the location was given to us on the website when we check in. We had to walk/run to get to the boat.

We do appreciate you holding the boat so we could enjoy the cruise. The food was good and we enjoyed the short time we had on top deck to see the views.

Suggestion would be to send email to guest 48 and then 24 hours before cruise letting guests know to check in and in bold letters a reminder to make sure of the departure quay.

Service: The food, cruise and staff were 5 stars but I was very disappointed I did not have time to start my dessert or drink the last 3 wines as we had to get off. If I was to do this again it would need to be at least half an hour longer so you can relax and enjoy eating and enjoying the wines.
Product: see above

Excellent cruise service was great I would recommend this cruise to all my friends and family

Service: They were very friendly and professional at all times.
My husband loved the food and entertainment especially the singer and the gentleman who played the piano.

Yes I would recommend the Captain Cook cruise my husband and I went on on Sydney Harbour.
Product: Quick, good size lovely meal.

Service of staff was excellent. Very friendly and observant. Dinner is ok , nothing fancy and the menu needs to changed at least once a year. Steak is good quality and well prepared. Presentation could easily be improved especially for the shrimps . Its still very good value for money but starting to get very dated.

The staff were friendly and helpful and the food was very good. The view from the ship was as expected. Sailing past the Opera house and under the bridge was great. The duo playing were also good and we managed to dance as well.

Service: All in all an amazing experience! Got a little stressed making sure we were boarding at the right place. Instructions are a little confusing. Once there, everything was great!
Product: Amazing!

Service: The service was great from the moment we boarded the ship.Our waitress was outstanding and we never had to wait for a drink.Her knowledge of the wine list was very good and her recommendations were spot on.The quality of the food was wonderful.Would happily recommend the cruise to others and would do it again if in Sydney.
Product: Great food and service.Wonderful night

Service: Excellent experience, friendly staff & great ambience
Product: Excellent experience, friendly staff & great ambience

Service: My Girlfriend flew in from the States and we wanted to see the Sydney Harbour. This dinner cruise provided us with a fantastic view Sydney’s iconic skyline, the Harbour Bridge and Opera House and a tasty meal and excellent service. We highly recommend this dining cruise experience to all like minded individuals and couples. Thank you and 🥂!
Product: Pleasant Experience and Good Dining

Service: A Captain Cook cruise will also give you some very special moments. The food and beverage are good, but when they get topped with the views from Sydney Harbour they can be unforgettable. Thanks for a great Sunday cruise!
Product: Everything went really well on the day

Service: Service was great, friendly and attentive
Product: Booked the Brialliant Dinner and The ticket mentioned that you may be upgraded complimentary based on availability to the entertainment area. Mum really wanted entertainment so called on the day of the cruise to see how this could be guaranteed. An upgrade fee was charged which is understandable if high in demand however, upon arrival to the vessel, there were many empty seats. I just found it a little disappointing that we were charged given there was room to move anyway.

Boat left without us

A great night all round. Excellent, food wine and service. Would definitely do it again.

Service: Service was great
Entertainment was ok
Product: Not the best value for money

Service: The food and service was fantastic!!
Product: The meat was cooked to perfection!!!

Service: As a group we all had an amazing time and we will all be back
Product: Great value

We did the same cruise 5 years ago and the service, food and experience were just as good this time around as it was then.

Service: We had a great time on the valentines cruise, the food was fantastic, the wine was amazing and the service top notch. Could not have asked for better!
Product: Food and wine was amazing

Service: Excellent service, flawless. From booking all the way to boarding and serving, it was spotless. Thanks to our waiter
Product: We’ve got the private room on top of the vessel. Definitely value for money! The views were amazing.

Service: We had excellent seats for viewing the harbour, food was very good, we had to flag down the waitress in order to ask for wine with our meal.
Product: 5 stars would have excellent service, communication prior to the event .

Service: Had an amazing dinner sunset cruise with Captain Cook Cruises. Everything was perfect and I would definitely recommend it! It’s a great way to see Sydney from the water, especially at night watching the city light up. The food was delicious and catered to vegetarians and vegans too. The service was fast and the live music was entertaining. I would do it again in a heart beat!
Product: Good value for the price, which includes music, food, drinks and a cruise.

We felt like special guests from the moment we stepped on board. The canapes and champagne on the top deck were delicious and there was much room to roam. Our servers were outstanding and fun too. The food and wine were outstanding.

Service: Good service. Good value.
Product: see previous notes

Service: The whole cruise time was too short and we felt rushed from the moment we got in especially as it was a surprise 50th b'day!
These sunset dinners should be 2hrs at least.
We didnt get to feel the whole enjoyment and experience.
The quality and quantity of food was average but not what you paid for in total for the lot per person
Product: Pretty standard nothing special
Disappointed unfortunately

Service: I booked the Captains dinner, premium wine package and window seats but did not find this value for money. People very close to us paid far less and their meal seemed very similar to ours. Service on entry was very slow.
Product: Food was good. Entry was quite small

Easy on-line purchase. Good value. Great crew and staff. Only two in party but full birthday service and great seating and food. Beautiful weather helped as well. Just love Sydney Harbour.

We had a lovely night with our relatives from the UK with excellent food and service

Service: Great views of the Harbour Bridge and Opera House. Good food and service.
Product: Good value for the money.

Service: Great
Product: Excellent

Service: Perfect setting , great food and friendly staff
Product: Great night

Service: We had a delicious meal, a good choice of vegetarian dishes. We paid extra for a window seat so we had a wonderful view throughout the meal. The staff were friendly and efficient and our waitress advised us to go out on deck between main and dessert course which was great for taking photos.
Product: An excellent vegetarian meal with a good choice of wine. A good way to end our stay in Sydney.

Service: Starting from the greeting the customer service was fantastic. Food and wine selection was of an excellent quality. I’ll be coming back onboard and recommending to others.
Product: Great customer service

Service: Excellent food, wonderful cruise, awesome scenery
Product: Excellent food, wonderful cruise, awesome scenery

Friendly staff, great band, great food, awesome atmosphere.

Amazing service by the lady assigned to our table. It was my mums birthday and they surprised us with some cute sparkles on her dessert and sung happy birthday. Food was delish & the view was amazing. Very happy overall. Will be defs booking again in the near future.

Excellent service. Comfortable. Great views.

Service: Good service food and drinks good experience
Product: Excellent service and food

Service: Lovely cruise with tasty food, great service.
Product: Very relaxing, good choice of beverages

Pick up was a bit late, so the beginning was rushed. However, he wait staff was exceptional.

Service: Heat service good views great value
Product: Good food and wine excellent service great views

Service: Everything is good except booked on Sydney 2000 cruise ship but on the night is not the same cruise ship turn up, a smaller one.
Product: Easy to purchase on internet, just a minute.

Service: We had a wonderful time aboard the Capital Cook Sunset Dinner Cruise. The staff was attentive and the dinner was delicious. The views of the Opera House and the Sydney Bridge were breathtaking. We would do this again when we’re in Sydney next time.
Product: The wine, dinner, and cruise of Sydney Harbour was wonderful. It's a good value.

My family did the captains table cruise as we figured it would be a nice way to see Sydney and have a meal. I was little hesitant when booking as the cost was high and I wasn't sure if my girls aged between 4 and 12 would enjoy it. So glad I did though our waitress was amazing she made sure everybody at the table (including the kids) were happy. The pianist and singer were amazing and when the girls weren't eating the delicious food they were dancing up a storm. The waitress saw my happy birthday badge I picked up earlier that day and brought my desert out with sparklers while the singer and pianist sang happy birthday to me. The night was finished off on the top deck overlooking the amazing views. PERFECT.

Service: Really great experience! Would do it again for sure! Only issue was that I felt there was a shortage of waiters attending tables
Product: Good but shortage of waiters

Service: Service was excellent. Staff were friendly and helpful.
The food and wine was perfect!!!
Product: Excellent!
Wines went perfectly with the meals.

The food was really nice great steak. Entertainment was very good.

Service: Great food, friendly staff, altogether a perfect way to celebrate two birthdays
Product: As previously set out

The Captain Cook Dinner cruise was great! The staff were super friendly and helpful. The food was delicious! However, the music was not so great. It was a bit too boring. Otherwise it was good and I would definitely recommend to other people. Thanks for the experience 😊

Have always found these cruises good value and totally enjoyable. This is now the fifth time we’ve used captain cook. This time it was with 2 children. The menu was great and the service fabulous. Will use again.

The service was good, but honestly, the food was a disappointment. Very bland, with little creative

Service: Great food and service also a great view excellent night
Product: As above

A very pleasant night. Staff were friendly, performance was great, and beautiful views. Our steak was a bit overcooked. Otherwise perfect.

Very enjoyable nigh on the harbour. The service was excellent, our waiter was very attentive.

Service: We purchased CAPTIANS DINNER which says uarenteed window seats but because we booked 5 we did not have a window seat.
We purchased Premium Drinks but twice I had to go to bar to ask for drinks to be delivered. I ordered and gave my card to pay and asked for them. Thery asked me why I was doing this and I said becuase it is the only way I can get the drinks to my table.
Product: Food was to expecatation.
Seating was not

La croisière était bien par contre j ai trouvé le menu très moyen, de piètre qualité pour le poisson que j avais choisi quant à l accompagnement il était quasiment absent

Service: Excellent customer service
Product: Customer service was excellent!

Service: All went well. Great cruise. We obtained our booked table. Ship left on time. All was what we expected
Product: All was what we expected Good food and entertainment.

The food, service, and cruise was very enjoyable. My family had a great time.

Pretty good and attentive table service

料理があまり美味しくなかった。。
スタッフの方々は感じがよくて素敵な対応でした。

Service: Booked it for our Anniversary. The ambiance was very classy, food was great too and staffs are very accomodating! The experience was amazing and definitely worth the cost.
Product: I totally love the food! From entree to main course and to desserts.

Service: Employees were friendly and very helpful. Food was very good. The cruise was too short. Called sunset cruise, but came back way before sunset. We felt rushed.
Product: Easy to reserve tickets

Service: Lovely modern boat. Exceptional staff. Our waitress Rosie was excellent
Product: Wagyu entree was very average and should be ditched from the menu. The other dishes were excellent. Particularly the steak which was perfectly cooked and very tender.
Strangely coffee was not included in either the dinner or the premium drinks package - this is just silly given the price paid for this dinner.

Windows could've been cleaned to ensure optimal experience and food is ok but not great. Overall, it was a nice experience amd enjoyed it. Would definitely recommend it for memorable moments.

Service: Wot can I say???
Such a fantastic way to celebrate an ol' blokes birthday...
Great food, wine and entertainment with such a friendly crew looking after you. And our lovely, talented song bird/ MC/adding that extra touch.
AND all on our famous harbour...
Could it get any better???
Well, try Christmas luncheon... Another incredible day; with the boat festively set up, the crew in Chrissie party mood, the atmosphere ready to celebrate, all the guests happily cheerful after wot, for many, had been a testing year.
Product: Always fantastic value for money

We had a wonderful night and a very good dinner. We will do it again soon

Fantastic views, we were extremely well looked after and the food/wine was very good. Perfect evening for a special birthday, highly recommend.

Service: Fast and efficient on board, less so when booking!
Product: Good food and choices

Service: I was happy with the captain dinner at all l paid all money out the food was not nice at all
Product: I didn't like at all

Service: Great crew, great dive guides, great food, great day. Turtles, Groupers, fish and coral
Product: Great choices including fresh shrimp

Was a perfect night out. Couldn’t fault anything

Service: While we had a great night there were some areas that should be improved to make it a sensational evening for the price we paid. It was the view of our party of 12 that the mains were exceptional but the entree was quiet small and desert was disappointing. The alcohol package was very limited with only one beer offered and not possible to pay the difference - more variety needs to be offered. The band/ vocalist failed to attract people to the dance floor and most went downstairs to dance - upstairs was deserted. The staff were very good and attentive and it should be noted that they did everything in their power to make it a great night.We have been attending these cruises for about 20 years and hope to continue but that will be up to the management to make it more attractive than this year.
Product: As above

Great food great service

Service: Quick boarding and seating. Table service was good.
Product: Value for money

I specifically chose this cruise because of their policy that supposedly accommodate specific dietary requirements. I followed up by email to check what they would provide for dessert as often it is something she doesn’t eat. After initially being told that fruit salad was the only option, I asked to speak to someone more senior. At this point they offered sorbet, which I said was fine. Although in my opinion still a poor effort given how many options are easily available.
When we actually went on they cruise, they gave her fruit salad!
This is just hopeless service considering we paid $200/head for our group. We could have paid much less to get the same lousy service.
Also, I couldn’t believe they charged me $3 for a cup of tea after paying $42 each for the drinks package.
On the plus side, the staff on the boat were very good as was the rest of the food and entertainment.

Service: After a delayed departure we were not expecting the best of experiences!! So we were surprised with the amazing service & friendly staff. We had a fantastic night & would highly recommend this cruise to anyone .
Product: Great choices & cooked perfectly

enjoyable food typical large scale style but was a well operated cruise

Service: The 2 staff members that looked after us were fabulous.
Product: Very nice..

Service: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
Customer service was easy and helpful.
Product: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
The initial feeling wasn't great as we lined up to board, although Im not sure how this could be improved.
Also we were on the 3rd floor with the only available bathrooms on the ground floor, and no lift, which was a problem for a couple of our older guests.

Great evening - excellent service

Service: The table service was excellent, and the food was delicious. It was a group Xmas party and the boys enjoyed the whole experience.
Product: Excellent meal

Service: The atmosphere, music, location, and ship were all first class. The food was okay. But the table service was terrible. We paid $340 for our dinner, but couldn't get a glass of wine to our table while we ate our mains, entres, or desert. We had to keep asking. If the floor was full I'd understand, but the restaurant was nowhere near capacity. This was disappointing.
Product: The food was reasonable. The table service was pretty ****

Service: Ein must für einen Sydney Aufenthalt!
Das Gold Penfolds Dinner ist absolut empfehlenswert.
Sowohl das Menu als auch der Service sind hervorragend.
Sehr haben wir uns für das Wiedertreffen mit der Servicemitarbeiterin
Frau Bella gefreut, die wir vor 2 Jahren bereits kennengelernt hatten.
Product: gerne wieder

Service: professional service , patient staff - made very rowdy party of 16 feel at home
Product: great food

Service was really nice. Great views and a lovely way to see Sydney

Service: We will highly recommend it to others.
Product: Good value for the money

Great service. A very nice restaurant setting on water. Highly recommend as a great tourist attraction.

The service was really good nice staff however our food arrived and it was cold. Paid for a window seat but we were right at the top near the door cold with no atmosphere. Entertainment was average nothing like we had previously ie. four years ago.

Get rid of the miserable so and so in your office where directions are advised near the wharfs at DH. If she cant be friendly when asking directions, she shouldn't be in that type of roll.

Had my cousin from overseas, we enjoyed the cruise immensely, food was just right and drinks were a great choice. I would off like for the whole experience to be a bit longer than just the 11/2 half hour.

Service: Very enjoyable. Great ambiance.
Product: Great Dinner.

Service: Fantastisk upplevelse, rekommenderar starkt till alla som tvekar.
Product: Utsikten, upplevelse och sällskapet är viktigt.

Service: Friendly welcoming and attentive staff
Product: The food was excellent and superbly matched with the accompanying wines

Service: The food was good but really not enough for the price
Product: again the food was really not enough for the price
paid for 6 persons aud 1.314.00 +aud 16,00 fee from my debet card
you got your money straight away?

Service: Great Staff members and excellent food!
Product: The dinner cruise had a lovely atmosphere and the food and view were amazing

Service: Service is at very minimal. The server appears not too happy working or serving our table.
Product: The quality and taste of food were below average.

Service: Customer service was fantastic and we enjoyed the food onboard Sydney 2000.
Product: Girl in ticket office gave service with a smile

Food not good.

Service: We had our Christmas party on board and the food & service was excellent. Everyone had a great time.
Product: Excellent food and service. Staff were friendly and helpful

Service: Service was outstanding.
Product: Good value for money experience.

Service: Excellent service
Product: Well worth it

Service: The staff was friendly, service was great,the meal was very nice.The cruise of the harbour at night was spectacular
Product: Good value for the price,very relaxing scenic tour of the harbour with live music and great food.

Service: The food and wine were great for a degustation. The staff was excellent too. The only thing that I didn’t particularly agree with it was the environment. We paid for a gold pass and we were all dressed up elegant as we were expecting a more “high class” experience. Instead we were in the same room as people that didn’t buy the gold pass, they were wearing jeans and tracksuits, it was very noisy and not at all romantic. Would’ve been better if there were separate rooms for gold pass and the rest. As we were celebrating our anniversary we were after a more romantic and relaxing atmosphere.
Product: We were expecting a more high class environment, but instead we were sharing the room with a lot of tourist that were very loud and not dressed up at all. Should have to seperate rooms for Gold and the rest!

Overall experience was fantastic

Service: Hilfsbereites freundliches Personal
Gute Organisation
Product: Gutes Personal, Essen in Ordnung, gute Organisation

The evening was a great experience from boarding the vessel right through to disembarking after the cruise. The food was fantastic and the service from all of the staff was excellent. It made our final night in Sydney exceptional.

Service: Good customer service.
Product: We had a great time. The dinner and entertainment were excellent!! And the views can’t be seen any other way. We highly recommend Captains Dinner Cruise. Best way to see the iconic sights in Sydney!!!

Excellent food and service. Interesting cruise

Service: Service and food were excellent. A real fun time!
Product: Reasonable price for this fun experience!

Service: The experience was amazing. The service was great and the food was delicious. The portion sizes, however are what you would expect. The live music and singer were amazing and we would definitely go again! Perfect way to spend an evening. :)
Product: Amazing food. Small portions, but amazing in taste!

Service: Food, entertainment and service was outstanding from start to finish.
Plan to do this again
Product: Not a cheap night out, but value for money

The food was amazing, and the staff were friendly and kept the wine coming as we had pre-booked a standard beverage package. Highly recommended!

Service: We were very pleased with the service, the food and especially the view on our dinner cruise.
Product: Very good value for the money.

Service: Beautiful food and so many choices. Awsome views such a good night
Product: Good value. Easy process, no hassles.

Service: Everything from booking , to boarding and an excellent meal made it a great night . Staff were very professional and pleasant
Product: Champagne on arrival , wonderful meal and the whole experience went like clockwork. 👏👍 staff were very pleasant and organised

Service: Great venue. Clean, classy, great service & wines.
Product: The appetizers were.cold and heavy. Scallops were good. Salad was good & steak was great. Cooked to perfection & tasty.Desert was good as well. Sparklers for our anniversary was a nice touch.

Service: The experience was good and the food was great
Product: The cruise was as expected and the food was good

Service: We did the Penfolds Dinner Cruise of Sydney Harbor. Would highly recommend! Boarded early for sparkling wine and appetizers on the top deck a Circle Quay. Beautiful views of the Opera House. Went downstairs to our table with a window view. Awesome. Large table for two with dedicated wait staff. The staff were exceptional. The food and wine pairings were absolutely delicious. There was also a small dance floor with pianist and vocalist so we took advantage and danced a bit. Lastly, they recognized our anniversary with a sparkling wine and sparkler. It was a fabulous night and a very good value for the money.
Product: Great value for excellent meal and well paired wines.

Service: Boarding was swift.
Directions were guided well by pleasant staff.
Waitress was wonderful.
Meals were delicious.
Plates were cleared away quickly.
Plenty of photo opportunities.
Photo guy for memories was great too
Product: Booking on line was easy and informative

Service: Meal and service were fine. Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.
Product: Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.

Service: well organized decent food and wine
Product: good experience well trained and courteous staff services

The staff were very attentive and the food was excellent.

A wonderful indulgent experience with matching service & entertainment. The setting was perfect, welcome drinks and canapes under the stars - an outstanding start. The boat was very well presented. Sparkling clean windows with beautiful uninterrupted Harbor views. The dining area & staff immaculately, the dinner was simply delicious with each course timed to perfection.

Service: very good service for the sunset cruise. unlimited drinks was nice. you can see many of sydney main attractions. very reccomended for a tourist as well as a local.
Product: very good and attentive staff.

We had a nice experience as using your service during our visit in Sydney. The staff was very nice and foods are just perfect for us.

Service: I would definitely recommend them.
Food was good. Wine was good. Service was excellent.
And to make it even better the music was not loud and not raucous!

And of course not forgetting the view that was provided.
Product: I just did that. Not sure what else you want me to say.
I said it all above

Service: The crew were friendly and very helpful, the food was fantastic. Overall a wonderful experience.
Product: Choices were great and the food was wonderful

Service: Amazing everything!
Product: Amazing experience and food

Service: very easy to book online, and excellent and responsive customer care, which is the most important thing to me.
Product: Great experience all around! Loved the food and the views.

Excellent~

Below average - we had paid for window seats but were first shown to an inside table. The lettuce in the salad was old and floppy and they couldn't even add icecream to the desert when asked as a special request - Overall the experience did not match the cost

Our group had a wonderful time. Thank you

Could have been a little longer, or maybe time just seemed to fly by because I had a good time ¯\_(ツ)_/¯

Service: good food, good service. Really enjoyable cruise
Product: I cant remember the purchase experience

Service: We really enjoyed our evening cruise &dinner. The staff were excellent, welcome very friendly & organised.
Product: Very helpful staff member.

Was a great experience, they did get my seat wrong and was allocated a non window seat , after showing the booking again , the seats were changed ..
other than this little mishap, was a great your

Service: service was prompt and efficient could of had more food on the plate for the price
window seating fee a bit excessive otherwise a very pleasant evening
Product: i have already rated the Captains dinner

Service: Amazing experience with great staff (thank you Ivan). Food was amazing and it was a memorable cruise seeing the highlights of Sydney at night. Thank you to all the staff who made my marriage proposal one to remember, greatly appreciated!
Product: Six course menu with a window table for dining made our experience perfect!

Service: very good service
Product: staff very good and helpful

Service: The whole experience was well above average. Food and table service was great and setting was excellent.
Product: We enjoyed the whole experience.

Service: Friendly, professional staff who went out of their way to meet requests.
Really nice food, especially for a “mass” dinner service.
The sunset dinner cruise is such a great idea for giving visitors an experience of the harbour in both daylight & evening when all the lights come on. We have taken a number of people on this cruise & they were all very impressed.
Product: I’ve already done that in previous question

個人で参加しました。サーキュラーキーから乗船して、ダーリングハーバーのお客様が乗船するより前に我々のテーブルは前菜が終わったいましたが、メインの料理はなかなかサーブされず、後から来たお客さんの前菜、メインが来た後に、こちらから指摘して初めて料理が来た。指摘したときも男性の給仕さんは我慢しろという高圧的な態度でした。
スタートが30分違うので、体感的には1時間待たされた感じで、非常につまらない食事となりました

Service: The whole experience was excellent. The wait people do a great job and the food was beautiful.
Product: Great experience. Food and service was great.

Sehr netter und aufmerksamer Service bei einer Tour vor herausragender Kulisse

I would say 4.5 Stars
The Premium Beverage Package we purchased was slightly deceiving as it did not state Premium Wine Package(which is really what it is) and because it stated Beverage we thought the bar would be included. any liquor drinks were not included. and so it was not any savings over purchasing the Premium package. The food and service were EXCELLENT!

Service: Excellent food and wine. Exceptional service. A class views.
Product: Amazing food and wine! Smooth cruising.

Was definitely not worth the money!!!!!! Entree consisted if 2 prawns and a lettuce leaf. Very underwhelming. Also the music was very old, not suitable for a younger crowd. We had a 21st birthday snd found the atmosphere boring and dull. Would not reccomemd

This about the 7th time we've done this dinner cruise. The food and wine were great but it felt very rushed. My own fault though, as I have done it so many times I didn't realise that it finished earlier during non-daylight savings time. I'll be sure to book during daylight savings for future dinners so we have time to enjoy the top deck.

Highly recommend, an unforgettable experience. Excellent service, great food, free flowing drinks. 10/10.

Service: The staff were wonderful and friendly, service excellent. Food lovely but disappointed with the vegetable portion - steak perfect. Disappointed with dessert. Overall, wonderful.
Product: Well presented, perfect steak but disappointing vegetable serve. Dessert well presented but not eye catching or indulgent end to a meal. It was disappointing but satisfactory.

Service: It is a wonderful cruise...fantastic views and photo ops. Food was very nice. Thought coffee should have been included in price....seemed a bit odd to pay for it !
Product: I think the coffee at end of meal was a bit of a let down...having to purchase it.

Fabulous service, great meal, a really special evening

Excellent experience!

Tutto. Bella esperienza

Service: We are gold members of Captain Cook and have done the Dinner Cruise numerous times. This time we were thoroughly disappointed with our experience.
Firstly, we paid extra a window seat and extra for standard bar drinks. Also at time of booking, my wifes food allergies were mentioned.
To our surprise, basic spirit drinks were not included in this package which previously they had. Even coffee and tea was not covered, which should be complimentary anyway considering the cost of the tickets.
Secondly, after being seated we studied the menu and selected our meals. When it came to ordering, my wife wanted to order the Salmon dishes for entree and main,however, the waitress looked perplex,and said there was no Salmon on the menu. After investigating with the kitchen staff it was discovered old menus were put out,not really good enough excuse from a professional organization.
Thirdly,when my wife's main meal came out it had potatoes on it which was one of her allergies again not good enough in this day and age.

We will now be very reluctant to do this dinner cruise again or recommend it to our family and friends.

Regards
Colin and Cheryl Badrock
Product: As stated above,we were very disappointed with the whole experience

Nice food, great views

The crew was not very attitude friendly that makes me feel he was rushing to do everything. It’s could be just his filipino service way.
The quality of food was average, small portion.

Service: We thought the evening ran very smoothly and efficiently. The staff were welcoming and friendly, but we did have to wait a while in the cold to board the cruise boat.
Product: The choice for each course was limited to one out of three, but the one choice we were able to make fortunately pleased us very much indeed. The food and presentation were excellent.

Service: service was great the food was cold entertainment poor
Product: service was great food was cold entainment was poor

Service: Good service but only entree not good
Product: Maybe more better 3 course meal but service was excellent

The crew members were very cheerful. The view from the top deck was nice. All the plates were also wonderful.

Service: The service was great. The food was excellent and the band was great. If I had to say anything at all, perhaps half an hour more of dancing would have been good.
My name is Georgie, you have spelt my name incorrectly.
Product: The food was great, happy with the service and entertainment.

Service: Lovely view from the upper floor of the cruise ship. Food and wine very good. Service excellent with dancing and the most gorgeous views of Sydney Harbour at night seen through large glass windows. A must for visitors. Very elegant ambience.
Product: I paid $277 for two with a guaranteed window seat excluding wine. I believe good value with a great backdrop of the harbour.

Highly recommended experience!

Service: I would recommend the cruise. Service was great.
Product: Wonderful time. Service was great

Service: While the MV Cadman was a nice vessel, the fact the lower deck was empty meant staff were lingering about down there on their phones and not appearing very helpful. Our waiter was not very good, service rushed and food not in line with what we would consider a Gold experience. Capatin Cook should reassess this cruise product to ensure it is value for money.
Product: As mentioned previously, our group did not feel the food matched the price tag.

Service: great meal, friendly professional service, a good way to see Sydney Harbour by night.
Product: perfect matches of wine with each course

They were really lovely. Great service and a great night out as a team. We really appreciate the experience and will remember it forever!

Overall it was a great experience. Done like clock work. Great views, great weather and good food.

Great experience. The staff where very friendly and very welcoming when we boarded.

The service was exceptional. The food was good and the view amazing. Will definitely do this again. Perfect for interstate and overseas visitors.

Service: My daughter and I would recommend the Captain Cook cruise without hesitation. Every aspect of the experience was truly amazing.
Product: Purchase price was very good for what we experienced

Service: Vivid on Captain Cook Cruises was a very poor experience and would not recommend that anyone take this dinner cruise in th e future.
The drink package whilst offering two styles of beer only offered one style of white and one style of red - unfortunately I enjoy Chardonnay not the sweet white offered and so was required to pay additional. Our main meal - table of 4 - did not arrive even after repeated requests to staff whose standard reply was “ not part of my order , you’ll just need to wait. Eventually as staff were clearing tables the “ light came on” - I’m terribly sorry your order must have been overlooked. “ . We eventually/got it but it was not what we ordered however accepted what was given as there was no other choice. As we were in a middle isle for seating we’re not able to see much in the Vivid lightshow - especially when all internal lighting was on full . Majority of passengers long finished their meal ventured on top deck for a better view. By the time we could do the same the boat was only doing cart wheels in middle Harbour - not much of Vivid was happening there.
Product: All said above -
Poor choice for drink package whilst meals OK however we had to ask at least 4 times before staff realised order had been lost in the system .

Given the lack lustre and very defensive response , obviously this company only wants to receive positive feedback . Unfortunately I am not able to reduce the rating to zero.

Service: Entree and main good was good, dessert average. No entertainment on board. Boat arrived back earlier than time stated. Tyrells wine nowhere in sight although advertised. Asked for second bread roll and my meal was almost finished before we got it.
Product: No Tyrells wine as adveryised, no entertainment, boat arrived back earlier than schedule. Dessert was ordinary.

Service: We were given excellent service from the time of boarding and departing would do it again.
Product: reasonable for the food and wine

Service: HAD a wonderful night excellent service would make one change a bit more variety with the meal. we have been having same menu for years
Product: Very good value good service

The food quality and Service on the cruise is good. But there not much view to see, since the harboure is too dark. Need more lights

Service: When we first got on the boat the food started coming never had a chance to drink our champagne and we had new glasses of wine then another entree another wine it was ridiculous. We had no time to try the wines so we were backed up on wine forgetting what they were. But our beautiful waitress saw we were struggling and she held back our main and dessert.
We felt it should have been more planned out and more time like till at least 10pm.
Very rushed Sad !!!!! As we were really looking forward to it.

Alan Joanne Benson 60th birthday gift ????
Product: Rushed 6 course over 2 hrs ridiculous.

Service was great, food was great, seemless experience that lived up to all our expectations.

Service: Good service at harbour desk.
Product: Great views from window table. Good service, Food was ok, nothing fancy, but good, drinks included.

Service: Was good as
Product: Was good! The entree wasn’t fantastic though... something a bit more exciting would have been good! We ain’t all rabbits haha!! Other than that it was real nice.

Service: Good service and complied quite promptly with requests.
Product: Good value nice food nice cruise boat good view of vivid lights - I chose a window seat and was very happy I did.

Overall excellent except it was a dinner cruise and they forgot to serve us our main course!

We were so looking forward to this Vivid dinner cruise.

I have already emailed Captain Cook Cruises 2 days after we arrived home from our Vivid dinner cruise to advised how unhappy we were with the night, especially as this was our 3rd dinner cruise with the company.

Firstly, the cruise boat left Darling Harbour and cruised around to Circular Quay where it sat at the Quay for a good 8-10 minutes. On our reservation ticket it did mention during Vivid no boardings etc would apply from the Quay. So how come after dinner we again stopped at the Quay to allow passengers to disembark.

Our table was a window table at the front of the boat (I paid an extra $50 for the table) and all we could see was the wharf. Secondly, the food served was not up to expectations. The entrée was cold couscous, a very few sultanas with kale, almost inedible. My husband had the chicken and said it was extremely tough, I had the salmon and it was under cooked. We do not complain as a rule, just like to let Captain Cook Cruises know how we saw the night and how our expectations were dashed.

Thanks for allowing us to review the service on the night.

Helen & Joss Jones

The table service was great from Circular Quay to Darling Harbour then the service went downhill. Try to get drinks and our main meal after receiving our entree almost as soon as the cruize began then 1 hour at leat to the main meal. Then when it come we had no mushroom sauce on our beef? Had to chase waiter again

Service: This was a wonderful experience that I will highly recommend. The atmosphere was lovely and having dinner and seeing the lights of vivid festival was very unique.
Product: This was a lovely experience although the food was fairly basic but the drinks were free flowing. It was very enjoyable.

The chicken meal was delicious. Beer and wine selection that was included was not good, but overall, everyone was happy with the experience and service of everyone onboard.

Everything was lovely - the setting, the view, the meal, the service and especially the live entertainment.

Service: The food was excellent and the service was courteous.
Product: The food was delicious no well presented.

Service: This was our third Vivid Cruise and we thoroughly recommend it. However, service on this occasion was not as thoughtful, or fast as in previous years.
Product: Everything was great, but a delay in the main meal somehow resulted in very overcooked, dry vegetables. There was also quite a wait for desert, so this was a bit disappointing. However, the experience was a good one, with an excellent table location.

Service: The service was good a little slow with drinks ,, The light beer was hot and sent it back. My husband and brother inlaw were diabetics so could not drink full strengh sparling wine prefect
Product: been on many captain cook cruise and they have a high standed , just the salmon was only warm not hot

Joeyie our waiter for the night was delightful. He made the entire experience unforgettable.

Table service was poor but travelling with a disabled person the other staff was really helpful

Service: Good, attentive service, without being intrusive.
Product: Excellent wines, and very good food.

Service: We were very lucky to win a competition through Sydney Weekender! Thank you to Captain Cook Cruises for a wonderful evening we enjoyed our delicious 3 course meal. Served by an accommodating waitress who made sure we had everything we needed.
We enjoyed the atmosphere of the boat and took fantastic photos of the vivid lights from the top deck. We talked to the couples closest to us who were visiting from Japan, New Zealand and Italy. The ride was smooth and the band entertainment were amazing.
We will be back next year and will pay for a ticket with our family highly recommend!!!
Product: We were emailed our gift voucher

Service: Always tending to our needs, constantly refilling our drinks, excellent service, excellent food, an absolutely fantastic experience for both my mum and myself. There is nothing I can fault from our cruise experience.
Product: An excellent dining experience, great views, beautiful tasty food, very relaxing and the staff were friendly and provided excellent service. I highly recommend doing this for everyone visiting Sydney for a truly memorable experience.

Service: Excellent, friendly and product knowledgable
Product: Excellent service and a wonderful experience.

Service: Very organised. Would do another cruise
Product: Booked 2 hours before departure time and it was very easy to book online.

Service: This is our first visit into the city during Vivid and what a wonderful experience. We thought the Vivid Sunset cruise was great value and weren't disappointed about any aspect. The 3 course set menu was excellent as were the staff who all did a great job. After a tour around the harbour while dinner was served we arrived in the Quay exactly as the lights came on at 6pm.
Product: We booked online for the Vivid Sunset Cruise and Whale Watching. Unfortunately the Tuesday we'd booked was cancelled due to atrocious weather. As we had come into the city especially for your Vivid Sunset Cruise we popped into your Darling Harbour shop and were able to change both bookings around. So many thanks for making what was appearing to be a disaster into an experience we thoroughly enjoyed.

Service: The staff all friendly and extremely professional.....great . Service flowed in a timely manner no panic at all. Staff very polite and willing to assist .
Product: Good evening for that special person in your life

Service: Food lovely, service excellent
Product: Wines matched food well and service good.

Service: We had a great night with friends and really enjoyed the experience. Only thing was that we were all crammed in very tight.
Product: We had a great night and would recommend to others.

Service: We thought that the staff where very nice especially the young girl that served us. the Women in charge of the placements we thought was a little sharp. We asked to be shifted to a window seat that was empty and they refused. Ok but we had asked when booking if this could happen as I have knee issues and didn't want to be outside all night. Of which we did do because stuck in the middle was visually blocked. The food was nice but I thought you could of done a bigger choice for the price. I understand you have to make it work for the price but it was a little minimal for the price that you pay. The wine selection was adequate even though the chardonnay was awful they willing exchange it. We where pleased with that. Disappointed with the Dunsborough Chardonnay as I come from that region and know the wonderful wines in that area. In say that we where very happy with the trip and thank you for giving us a wonderful night during Vivid. We will remember it and recommend it again to others and come ourselves again.
Product: No trouble just wanted a better seat but it all worked out anyway

Service: Excellent service
Product: Had a wonderful time.. Recommend it to everyone.

Vessel impeccable.
Food yummy.
Staff on the ball.

Service: Website ok. Quick, practical and empathetic response to special requirement. Food was cooked and served brilliantly - main course al dente, flavoursome, hot, and chicken perfect balance of not too wet/not too dry. Would seem impossible!
Product: You have to know to chevk in prior to boarding. Choosing among options on website good from a linear list point of view. I wanted to save/compare a number if options

Service: This is my 4th year in a row had the vivid sun set dinner cruise. Three course meal is the same every year. First two years we had salmon for entree but now only had salad ! Disappointed that coffee and tea still not be provided after dessert which feel like something missing. Overall still a very pleasant journal and the waitress served us is very polite.
Product: Keep the standard but can change the menu a bit every year or every two years

Service: Very friendly and helpful staff. Meals are served quickly and delicious.
Product: Excellent service and friendly staff

Service: Value for money. Great service and the food was excellent.
Product: Value for money and the food was excellent

Service: The service on our VIVID evening cruise was first class, our dinner was really good which included free drinks(not just the ONE lousy drink you often get) The staff service was extremely good and very courteous.
Well done Captain Cook cruises.
Product: Well done Captain Cook cruises, we will be back

Service: The Vivid Penfolds Gold cruise was amazing - worth paying the extra for window seat and premium wine package!!
Product: Worthwhile paying extra to get the premium wine package to match the food courses.

Service: It was very good with nice food, good table service and friendly waiteses until I got out to the deck after finishing our dinner.
There are cooks seating on the steps and smoking while I was passing by with my kids.
I don't know whether it is illegal but it is not right to smoke in front of customers. At least they could wait until we are off. It is only 1 and half hours.
Product: Nice meal and friendly staffs.

Service: the service was really good. food was excellent.
Product: great value and great food. staff were very friendly and helpful. it was our 2nd trip on the captains dinner cruise

Service: The evening was truly wonderful. The staff were pleasant and extremely helpful.
Even though it was raining most of the night being able to view the Vivid lights in comfort and enjoying a beautiful meal with friends and family was an experience I would love to do again next year on the Captain Cook Cruises.
Product: Great value for money and well presented.

Service: Pleasant staff, great service, easy to be seated, food was good for such a fast delivery.
Product: We were catching up with Sydney friends and it presented a good space, not too noisy and easy to hear and speak.

Service: For me, a great to see Vivid. However a solo person on the cruise, I was placed at a table by myself and for a vegetarian menu, I paid the same amount for the cruise as people who eat fish/meat.

Loved the photo the official photographer took, so much, I sent to my mum for her birthday
Product: Really easy, however no discount for being a vegetarian

Service: Very bad service
Product: The waiter/waitress do not know how to support.

Service: Very professionally organized with only the best quality of everything
Product: Could not ask for anything better

Service: The staff were friendly and attentive.
Product: Great value for money- highly recommend

Service: This was our first experience of a cruise of any kind, and we were absolutely blown away. The food service ran like a well oiled machine with fantastic, efficient service of quality food. We will definitely be back on board next time!
Product: The vivid Sydney festival was stunning from the water, and the food and drinks were fabulous.

Service: A very pleasant evening. Great way to see all the vivid displays.
Product: Good food plenty of wine. Great way to view the harbour.

Service: Would definately go Captain Cook Again. We did the Vivid lights dinner cruise, cruise was great length of time and food couldnt be faulted.
Product: Good price for Good service

Very well organized. we had paid extra for a window table & had an very good position.

Service: Excellent service, prompt and friendly
Product: Good value, easy to book, and easy to find the boarding point

Service: Boarding instructions to board were misleading on email.
Food was cold & NOT enjoyable.
Had to continually ask for drinks that took too long to be delivered to the table.
Not good value for money.
Staff were polite but NOT available.
Product: Dissatisfied by food temperature & quality.
Service almost non existent.
NOT good value for money.

Service: It's the first time I have viewed vivid from a craft and it certainly lived up to my expectations.I brought 10, people from my Rotary club in Gerringong and we had a great evening
Product: marvellous evening had by all

Loved the experience- well worth the price

Service: Excellent service - staff very obliging and attentive
Product: Silver service, excellent food and drinks included in cost

Staff were friendly

Just the boarding of boat, was a bit unsure
Probably didn’t help it was vivid so very busy

Overall very good value & I will be doing again next year

Service: Great services, from the kiosk, lovely ladies at the entrance and excellent service on the cruise.
Product: Great value for the cost, we all thought we were VIPs. Dinner was good and service was excellent.

Service: We had a wonderful evening with a fantastic front of boat window table, classy food and and engaging waitress who made us feel so special.

The missing star relates to some photography that was happening on the deck above. A very ‘important’ light holder decided that it was a good idea to hold a flood light in front of our table to illuminate the ‘special’ models being photographed. Consequently, for some time our view of vivid was totally obliterated by the light. My wife spoke to him - no apology, little change in how he held the light!
We wonder whether the photography was endorsed by Captain Cook. If yes, you need to consider your paying customers. If not, why did staff not intervene rather than leaving the spot light beaming into our seating area?
Product: Same as first comment....

Much better than I expected. Would recommend to visitors to Sydney

Food was great, enjoyed the ship and the view, overall it was very good value. Advance notice of what time the drinks package was finishing would have been nice, as we would have had the last half hour without any drinks, even though we'd asked our waiter earlier and thought they were on the way. A quick chat to the manager resolved the problem, but it was a bit frustrating at the time. We would travel with Captain Cook again though as overall it was good.

Service: The staff welcomed us on board and saw us to our table. Our waitress was charming and helpful throughout the night. She made several good suggestions about how we could make the most of our cruise.
Product: Our party came up to Sydney for 2 nights to see Vivid. We usually start off with the CCC Sunset Dinner. The food was very good, although portion size was a little small. The range of wines and drinks was excellent.

Service: Everything was brilliant.
Product: Easy purchase ++ No problems

Service: Excellent service, quick and efficiant
Product: A great "quick cruise" with excellent service and an adequate preset menu

Dinner was great but view of vivid was limited

Service: Service was excellent. Smooth process of boarding and service of dinner and drinks.
Product: This was a great way to see Vivid. It would be fantastic if the windows could be non reflective from the inside so you could take photos through the windows without the reflectiion of the restaurant. I was with my sister who is wobbly on her feet so going upstairs to the viewing deck was not possible.

Service: A warm welcome! Too crowded and the food was not the best. Our desert never arrived; tables around us had the desert served but they were unattended. We returned to our table but there was no offer for desert.
Product: Easy access, good directions!

Service: The staff were very efficient and started serving alcohol as soon as we boarded as we had purchased the drinks package
Product: While on the whole good value the meals were not particularly great as mass produced

Service: Service was excellent
Food excellent
Ease of booking excellent
Just a bit confusing at boarding time where to stand, people pushing
Product: Great way to see Vivid another 1/2 hour would have been great

Service: Service was Great
Staff really happy and helpful
Product: Plenty to eat and totally enough alcohol, water

Our server was Vivienne was so welcoming and courteous.
Great service ( i was in hospitality for 30+ yrs). Exceptional attention.

Service: Very attentive and helpful service
Product: Went on the cruise as a way to enjoy Viva without the crowds. Meal was very good, wines acceptable and the service excellent. Just need to organize the Darling Harbour pick up better. Was not clear which queue to be in and staff did not sort it out until you got to the head of one of the queues.

Service: ............
Product: ......,.....................

Service: Excellent servicie. Everything was awsome and all the staff was really kind.
Product: The price was just enough to what they offer. Couldn't expect less

Service: The service was quick and pleasant.
Product: The purchase was a little expensive but we enjoyed the evening.

Service: It was a great night but it was raining and had to wait to board the cruise in the rain
Product: The food was very good but felt the meal came out very quickly between courses and for the price we paid I felt the coffee at the end of the meal should be included as well as a bottle of wine

We (a group of4) enjoyed the experience. We were able to board on arrival, which was good as it was a rainy evening. Table service was professional and friendly. I think if there were slightly more choices of mains and entree I would have given 5 stars. We will probably cruise again.

Service: The waitresses were friendly and responsive
Product: It was overpriced for the duration of the trip and I didn’t feel that we got to see Vivid much, which was the point of the cruise

Service: The cruise was amazing, the staff were friendly and the food was delicious and we were able to view the lights of Vivid away from all the crowds which was great
Product: Beautiful food and the service was great

Service: The service was fantastic, quick and efficient at all times
Product: Great sunset cruise even though there was no sunset on the day but great seeing the Vivid lights being turned on.

Service: Yes I would
Product: Enjoyed it very much, thanks

Service: We enjoyed our Vivid dinner cruise very much. Our waitress was lovely and our entertainer played a range of music including a request for the song we danced to at our wedding which was lovely. Food was good and the view from our window seat was fabulous. Great way to enjoy the harbour. Thank you Captain Cook cruises!
Product: Easy to find and organise

Service: We did 2 cruises, the 5:30 pm Friday night Vivid dinner cruise was great, nice food, and they gave us a good table because it was my wife's birthday.
We then received a free harbor story cruise for her birthday, and though it was a cold, cloudy day, it was well worth it.
Product: Good food, great scenery, and you gave us a good table and a nice sparkling wine at the end for my birthday

Service: Excellent friendly and efficient staff
Product: Really good food and service

The staff were too rushed and you could not get anything you asked for unless she waited 15 minutes

The waitress forgot 5 times our order and we couldn’t drink much.

Service excellent food excellent. Wine excellent

Service: The staff are friendly.
Product: Easy to purchase through the internet

Service: Abosolutely perfect the Penfolds Degustation dinner was perfect delicious food excellent wine pairing 👌🏾
Product: Perfect in every way excellent attention to detail

Service: It was a great "cruise" with just the right amount of time to see the lights without rushing anything.
I know time may be short, but stretching the time between meal courses would be really great so that one do not feel rushed.
Product: It was a leisurely cruise with just the right amount of time to see the various light shows.
I know time may be short, but stretching the time between meal courses would be really great so that one do not feel rushed.

Service: Food was presented nice Food was tasty Drink service was quick and good When I asked for a second drink off 2 different waiters it never came When you consider we only had 2 glasses of white wine it was pretty miserable that I could not get another I thought lousy Sorry I had a Hahn Lite also
Product: Lights never came on till 6pm We only hsd 30 minutes and the boat was back under the bridge and virtually no lights I could not get a second drink The later cruise would have been so much better

Service: Staff were very friendly & attentive & we thoroughly enjoyed our dining experience.
Product: Excellent value.....with the combined cruise & dining option taking in the spectacular Vivid light show.

Service: Excellent evening with great food, wine & view. Service was amazing
Product: excellent food & wine & tour package

Service: Fabulous experience. It was a beautiful night, staff were excellent, food was just right!
Product: Excellent value and service.

Service: Very professional, quality service.
Product: Great service, excellent food quality, spacious dining room, lovely ambiance.

Service: booked a VIVID dinner cruise. Staff were friendly, food was great and we got great views of the lights. Excellent value for money
Product: Excellent value for money

Service: Everything was above expectations
Product: It was a great night for all

Service: The staff were good . Food drinks and vessel good = great night .
Product: good deal and worth the trip to Sydney

Service: We had an enjoyable experience - Boarding was easy. I paid for Windows Seatsf or our cruise, and this was a masterstroke. Our Waitress was great - she delivered our meals and when I reminded her of my son's allergy, she swapped out his meal for a suitable one. After that she was attentive, and the meal was great. After the meal we went upstairs to the top deck and enjoyed the Vivid lights.
Product: The Dinner Cruise was a great experience for my Son and Myself.

Service: Well, I am very disappointed and unhappy with our cruise me and my partner was expecting to see the light having to have purchase a vivid festival cruise we were not told that lights were not even on we had the 5:pm vivid cruise with dinner but I felt that we were mislead by the advertisement of Captain Cook Vivid lights Cruise we thought dinner will be serve and after that lights will be on by then. They should have been honest and make us inform that there will be no lights in that particular cruise so we could have chosen the much later time. We purchase twice as we’ve missed the originally scheduled date and have to re book the next day. We didn’t really enjoy as the highlights of the light festival for vivid 2019 experience we had with Captain Cruise me my partner and the whole group are all unhappy for not being told that in the 5pm vivid cruise will be not on yet or it’s very limited and should have extended the time at least for the 5pm cruisers so we can also witness the beautiful lights.
Product: I’m am not happy. We weren’t told that lights not on at 5:pm it’s false advertisement of Captain Ciook

Great service overall

Service: Lovely trip with easy access to the ship. Bobbing on the harbor for the lights was epic with plenty of time for enjoyment. Dinner was good however the carrots and beans on the chicken dish were inadequately cooked. Overall very enjoyable.
Product: Carrots and beans on the chicken dish inadequately cooked. Enjoyable overall.

Staff were friendly and the food was very good

Service: From boarding and to being seated was easy and found staff extremely friendly.
Product: Food and service very good

Service: This Dinner Cruise provided a wonderful means of taking in the Sydney Opera house at night during the Vivid Presentation. The picturesqe landscape seen from the top deck as the sun was setting is something I will never forget. The service was great and the food presentation & flavors were great. The opportunity to view the Sydney Opera house from the water was worth the cost alone. The exceptional service, food, and drinks were just a bonus. I am pleased to have booked this excursion. I would recommend it to others without hesitation. Thank you Captain Cook Cruises.
Product: The views of the Sydney Opera house at night were well worth the money spent. The Dinner, service, and cruise were all a bonus.

Asked four times for drinks which never came and had to go to the bar for service. Food was ok, small portions. Better view of the vivid lights from the $7.50 ferry into circular quay.

The Vivid Dinner Cruise on Sydney Harbour was most enjoyable for many reasons. Delicious food, nice music & smooth sailing viewing the Vivid spectacular. Highly recommend...

Food was great , service was terrific

Service: excellent food and well looked after by staff
Product: not your fault but was expecting more lights for money

Service: From the arrival for the Dinner Cruise to embarking the service was amazing.
All staff were very professional and welcoming.
High standard food and wine.
Product: High standard food and wine presented

Service: The service was brilliant and so so quick for drinks and meals to arrive.
Product: Excellent value for the price.

Service: Excellent service from all staff who were knowledgeable about all aspects of our experience and personalised the evening by being interested in answering our questions with proffesionalism.
Product: Ease of booking and enjoyment of the experience

excellent service, good food choices, silver service, attentive staff

This was my third Captain Cook Cruise and again it was excellent. The staff are helpful, friendly and do their best to ensure you have a wonderful time. The food is fantastic, the music great. I look forward to introducing another friend to Captain Cook cursing.

Service: The staff were friendly and attentive. The food was reasonably good. I was disappointed with the vivid lights and don’t think it should be advertised as same as there was only the Opera House and Museum of Contemporary Art that had light displays. Once it gets dark on the water you have no idea where you are. Some discreet commentary whilst Cruising would have be good to orientate to Sydney Harbour at night.
Product: Staff were friendly and attentive. Food was reasonably good.
I don’t think it should be advertised as a Vivid lights tour as the only lights shows that you could see were the Opera House and Museum of Contemporary Art. I also think some commentary of location during the Cruise would be beneficial to orientate to Sydney Harbour

Great dinner, views and customer service

Service: Everything was good, but just a suggestion when the live band is having breaks maybe have music playing in the background for ambiance.
Product: Food was good, but salmon was dry.

The cruise and staff on the boat were teriffic, but the boarding process leaves a lot to be desired. It was confusing where to line up and queueing for the boat blocked the traffic along the warf. It was enough to question whether to try a different operator next time.

Service: The service was superb. We were never rushed to finish a course. The food was wonderful and the wine matches just perfect. The cruise gave us great vantage points for the Vivid festival.

Yes, we would recommend this to friends.
Product: As previously stated..a wonderful eexperience.

Service: The wait staff was looking after too many tables so we didn’t receive too much attention. Our meals were rushed especially our dessert, we had to engulf it down while we were making King St. Wharf to disembark.
Product: Have done the gold dinner years ago, quality was not as great as before.

Service: Everybody we dealt with was pleasant, helpful and we had a fantastic time. The food was very nice and they were generous with the drinks.
Product: Loved the whole experience. Everyone we dealt with from start to finish was helpful and pleasant

Definitely recommended! One of my best night in Sydney was with the cruise. Thanks for showing me Vivid Sydney in the best way possible. Only wish there were more courses of meal though.

Service: The cruise was wonderful. The staff were attentive, food excellent and a lovely group of passengers.

We went with the whole family and I can honestly say the main downfall was the bathrooms were positioned downstairs. We had to go down two flights of small steep stairs to get to it. My mother in law was unable to manage the stairs with confidence and became very anxious navigating the stairs for departure. We all needed to help her down and reassure her she was OK. I think they should of had a lift to cater for the elderly, those with difficulty walking and perhaps a bathroom on each level.
Product: We were served our dessert and approx 2 minutes later the lady came up and asked if we heard the announcement that if you wanted to disembark we needed to do it now or stay on the boat for another hour. As my mother in law required to go to the bathroom we all disembarked and left our desserts. The staff waited for us as it took some time to help her down the steep stairs. Very rushed in the end which spoilt the night.

Service: The food was outstanding and easy process from booking to boarding. The service was quick and staff were professional and accommodating. The pacing of the meal was good and it gave you time to see the sights.
Product: Easy process to book online

Service: The Lasses that served us were impeccable and very well mannered . A delight to talk to nothing was a problem ..
Product: Dinner was rushed and understandably so with the next cruise to be catered for ...... mmmmmmmm

Always so accommodating and beautiful service

From the start to the finish, perfect.

% of us attended the Vivid Cruise. We enjoyed the meal we were given but found we were very rushed and plates taken from our table before all had finished eating. We asked that they be left until all finished however this did not happen and they were whisked away and next course on out table.
Waiters friendly Wine fine,
The display of lights was disappointing and our view was from afar.

친절한 직원들 좋은 뷰

Service: We travel from Darwin I was on business trip we book Friday the evening for the dinner cruise and we are happy choose the right choice we both had a great night on the cruise great food and the trip was excellent will do it again next time visit Sydney.
Product: Great food and service was not bad.

Service: We were both really looking forward to the experience, my husband's meal was very good the chicken, the vegetarian was not great at all, so much so that i did not eat anything much, i even handed it over to him to taste and he agreed it was awful too, such a shame, won't return to Captain Cook Cruises and couldn't get great pictures on an empty stomach, so disappointed with that, also we did not understand the hovering in nowhere land in the boat like they were waiting for a turn, really weird that. Have been on Cruises before and nothing like that ever happened. Maybe Vivid has become too into the future Vivid, would like my money back or an exchange, would never have replied, but here you are asking me, OK it's done, no more cruises.
Product: Not a fulfilling experience.

Service: Excellent service.
Product: Good value. Thanks a lot!

The whole experience was great from the boarding, service and great food and choices everything was exceptional. Would highly recommend it.

Service: Waiter Joey was very attentive and we didn't have to wait long for any food or drinks. He was very friendly and genuinly happy to look after us.
Product: Food was excellent. Wine was good and quantity adequate. Music/entertainment excellent. Good value for money.

Service: Service with a smile, quality food and not shy with the wine! Combined with a beautiful evening and the vivid lights it made for very memorable occasion
Product: Easy process and great value

Service: The ship was quite lovely, it was clean and presented nicely, the service was quite good with waiters coming to our table several times and the food was nice.
Although one issue I had was coffee not being included in the cruise, it cost extra and there wasn't non-dairy options.
Product: Quite easy to compare the cruises and select the right one

Service: Great customer servicr and food.
Product: Great menue choices. Would have liked to be as bletochoose window sitting

Crew were very attentive,helpful and efficient at all times.
Dinner was excellent

Excellent food, service, and a most enjoyable evening.

Service: Well organised. I will refer to my friends
Product: I am very like the service

Service: don't know if the can but shouldn't be hard having scored one star
Product: nothing more to say other than took remium drinks at $70 pr person and got $45 wine served????????????????

Service: Good service provided on board. Meals and drinks were delivered quickly.
Product: Good value for money, three-course meal, drinks and harbour cruise during Vivid.

Everything right from the start was excellent. Great experience inside the cruise and we enjoyed it thoroughly. However the food could have been better. Decent food but it's not that great, would have liked more flavour and other food options.

Service: Queuing was confusing with so many different cruises and people standing around. Would have been helpful to have more staff on the wharf advising people. Then people were pushing in.
Product: We enjoyed the cruise but the food was a little lacklustre.
Entree was couscous salad and dessert was simply cake. Mains were good.

Service: Excellent service and friendly staff
Product: Reasonable price and good food.

The welcome & service were seamless.

Service: The staff and meal's excellent.
Product: Very easy on line service.

Service: An absolutely outstanding dining experience with great food and matched wine that was further enhanced by great service, excellent entertainment and the Vivid spectacular.
Product: The Penfolds Gold Dinner was a great culinary experience with perfectly matched red and white wines.

Service: Good Service.
Product: Not enough selections of food.

Service: Very bad
The lady in call center can’t help me for booking or charge timetable anyway!
Product: Can’t refund if you can’t go in cruise

Excellent service, beautiful atmosphere, excellent entertainment, we love to come back.

Service: Great service and overall experience!
Product: I really enjoyed the cruise. It was a great experience!

Great cruise, great food. Loved it.

Service: By being more realistic with the wine package... 1/2 glass of sparkling Chardonnay as the wine package... ? It is aOur 3 rd and very last time on a captain cook cruise and we will advise another 13 couples not to book on your cruise .
Product: Ordinary food for money’s spent... and taking into account that we were on a cruise.

Service: OMG we got treated like queens...the service was fantastic...they were all so lovely.
Product: Just a really lovely way to spend the evening...great service great food. Nice boat.
Would recommend this too anyone who wants a really nice evening out.

Nothing to do with your service. We were unable to take our cruise because my husband was admitted to ICU with health issues. I rang to inform them that we would not be going and was told our places would be kept until June 14th. We were unable to go so our money has been put into consolidated revenue by the cruise company I presume.

Service: Excellent service food very good and great atmosphere
Product: All good lovely evening - no I don't like having to give feedback on everything one does - you go into Coles and they want to know your experience

Service: Welcome good, food good, visibility of Vivid good. Our particular waiter seemed new and less efficient than the other waiters. Lagged in serving drinks and food. Not very attentive again compared to the other waiters
Product: Good value to see the Vivid with little walking and lovely dinner

Service: Service was very efficient and friendly. All staff helpful - really enjoyed the cruise.
Product: Purchased online was quick and easy to use.

Service: Service was excellent. The staff and crew were extremely helpful and efficient. I would like to see a kids menu available, especially for cruises targeting families like the early Vivid Dinner Cruise.
Product: Good value for the price. Got a great table with only 2 hours to departure. Other operators were booked out.

Food and service was very good. Wines excellent. View of the Vivid lights very underwhelming.

Service: It was a fabulous experience from the moment we boarded to when we left. Great food and service. Would definitely book again.
Product: Every minute was great. Food and service exceptional

Service: Excellent food and service. Cost is quite high for product and length of experience.
Product: Easy to purchase via the website.

Service: Overall Great service, magnificent night. Will definitely do this again.
Product: Greta Food and great wine selction

Service: We had to continually ask for table water and wine.
Product: Easy to view online and book.

Service: so far so good
Product: great service and explanation

We enjoyed being shown to a window table - the outlook was great. The food was very enjoyable but could have been much hotter. The staff were excellent.

Service: Everything happened fuss free
Good value for money
But not a 5 star experience
Product: Good value for money
The process of booking worked well

Service: Fantastic service, fantastic food, enjoyable evening, only down fall was meal wasn't child friendly and no activities for children
Product: Awesome cruise and food, fantastic service, enjoyable evening. Not child friendly, no activities for children and meal wasn't child friendly, was either adult meal or a young child meal, my child was a tween

Service: All good, although the docks said to pick up the tickets at one point and when we walked there they told us we could have got them at an office nearer the boat. This could have been made more clear in the documentation we received.
Product: The service and food was excellent. However the cruise was advertised as 3 1/2 hours and it was not this long

Their services are great but I will not fill the rest of this out given that this request was directed to "McNeight"
If you are unable to even address me by my correct name then what would be the point of going any further.
My name is Glynis McNeight not just "McNeight" which is downright rude.

Service: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.
Product: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.

Service: The service was fantastic and the sightseeing was magnificent. The only thing was that the waiters were almost too efficient. I know it's a tight turnaround for the next cruise but I felt like they were hovering waiting for us to finish our meal. They were clearing our plates while the rest of the table was still eating. In saying that, they were nice and friendly.
Product: It was good value for money but it would be better if we had more time to view the lights. We only got 30 minutes of lights including the time it took to get back to King Street Wharf from CQ. Perhaps a 5.30pm to 7.00pm would be better. I found 5.00pm an early start to eat dinner.

Service: Very friendly staff
Product: Prompt service, attention to detail

Service: We had a great night cruising at Vivid enjoying the Captains Dinner cruise.
Product: It was a great didng experience and the very best way to see Vivid.

Service: Fabulous 1.5 hours on the Harbour to experience Vivid. Staff, ambience, food all lovely.
Product: Fab food, very impressed. We shared the chicken and salmon and it was delicious.

Service: The service was efficient and friendly.
Product: A very good dinner. The extra paid for a window seat was worth it.

Service: Drinks order was delayed up to 15min, the waiters forgot the order, they then brought the wrong wine.
Cutlery was not fully set
Would not recommend the cruise to family and friends for the price we had to pay
Product: For the poor service I would not recommend the cruise to friends and family. Over priced for poor service levels.

Service: boarding experience was poor - not very well organised; meal was pleasant although service was patchy at times during the night; unable to accommodate a basic food allergy request so one of the party went without dessert
Product: reasonable value for money

Service: Food and service was excellent!
Well done team.
Product: Food and service was excellent!
Well done team.

Service: Great service and food.
Product: Brilliant food and wonderful service

Service: Brilliant food and fantastic service
Product: fantastic service and food, our group thoroughly enjoyed it.

Service: Brilliant food, and service ! our group thoroughly enjoyed it
Product: Great service and fantastic food.

Service: It was a very pleasant experience. The staff were courteous and very obliging. We thoroughly enjoyed our trip
Product: The meal was very good and we all enjoyed the experience

Service: Cruise was good but as a Vivid experience disappointing - not much to see from the harbour.
Product: Menu, drinks and service good

Service: Excellent cruise, saw the Vivid lights quite nicely.
Pianist was enthusiastic but the cruise could have used more quiet moments.
The food was quite good, but not as good as some fine, five star restaurants. No specific complaints, just nothing truly outstanding.
Wait servers were very pleasant, but a little disorganised.
Product: Wish there was a less stringent no cancellation policy.

Service: Excellent friendly and attentive services. Great night out!
Product: Helpful, responsive and great support

Service: Great Customer Service!
Product: Customer Service was great. Seating and view were perfect.

Friendly attentive always a smile

Great experience, staff were friendly. Food was nice but could have been warmer. Had to ask for water and butter. Scenery was great although it was restricted by the roof from where we sat in the middle of the floor, esp when trying to see buildings during vivid. Wandering up on to the roof provided spectacular views.

Service: 5pm dinner cruise not the best one choice on the menu so if you dont like that you starve would of been better as a buffet apart from that not to bad
Product: Menu ****, no choice for the price abit ripped off

Organisation, service and food good

Service: Awesome boat, great service from our friendly waiter. Food was superbly presented and very tasty. It was one of the highlights of our family trip to Sydney to see the lights of Vivid Sydney.
Product: I would recommend getting the Captains Dinner - and paying extra for a window seat. The windows are very big and the views are great!! The Captain's Dinner is served on the top floor. You can also walk up to the very top level to take perfect photos. Our family was in Sydney in early June/19.

Service: What a great way to view Vivid and Sydney at its best on board this beautiful boat.
Our group of 13 thoroughly enjoyed the 5 course degustation with paired wines and the attentiveness of the staff on board. We would do it again in a heartbeat.
Product: The cost of cruise was certainly justified by the quality of food, the abundance of fine wine, the amazing staff and of course the spectacular views. The beef was superb and cooked perfectly

Service: Good customer service and the food was good. My husband had a surprised birthday when they severed a dessert with a candle.
We had a wonderful night. Thank you.
Product: Good deal with entertainment book member

Service: Great greeting, great food, great service and entertainment.
Will and have recommended this cruise to all family and friends.
Product: The quality was excellent

Service: Service was polite and efficient, meal and drinks service very good. Entrée and main course of salmon very well presented and cooked and vegetables cooked to perfection.
Product: Service, value for money and the experience of seeing Vivid from the water was much better tan I expected

The service was excellent, food was great and the cruise was spectacular.

Service: Great night - had a fantastic time - great value - piano player was excellent. This was our 4th Captain Cook cruise and will not be the last.
Product: Staff and service were excellent meal was good value, perhaps the beans served with the chicken could have been cooked a little longer

Plenty of staff on hand at all times, no waiting on anything

Service: We went along to the Penfolds dinner cruise during Vivid and the views, the wine and the service were absolutely amazing. The staff could not do enough. We hadn’t been before but we’re looking forward to the next dinner cruise.
Product: The wines were first class and the views to die for.

Nice environment. Nice food. The music is too oldies for young people.

Service: Very organised and friendly and attentive wait staff. Very good dinner, drinks and cruise to see VIVID.
Product: Excellent service, good views, lovely food and plenty of drinks with a nice ambiance. Only thing as we did have an 11 yr old with us, so a child's option in the food would have been great, he only ate his dessert.

Service: The service on board was first class with friendly staff whom paid great attention to making the experience wonderful. The food and beverage package was great value for money and the night scenes on the harbour was spectacular would fully recommend this product and definitely do this trip again.
Product: Great value with first class service, food and drinks.

Service: the staff were friendly but I feel spent too much time at certain tables where their were groups of people.
This was our 4th vivid cruise and we thought that the experience was not as good as previous,the food was not as good only one entree 2 mains and one dessert, not value for money, we also had to wait and ask for more drinks.
Product: This was our fourth vivid and we thought it had lost its wow factor, the staff were friendly but the service was not good we had to wait and ask for drinks, the waitress spent too much time at one table where their were a group of people. The food lacked quality with only the choice of 2 mains and only one entree and one dessert we also had to pay extra for a cup of coffee. The experience was not as good as previous. Also as passed captain cook club members we should have been given a window seat and not have had to pay extra.

Service: We had salmon as the main, it was served warm, also I purchased a coffee it was served luke warm, The experience was disappointing, not up to the standard of your normal service.
Product: Not good, the main was served warm. Also purchased a coffee, it es served luke warm. Not up to your normal good standard.

Service: ergwrtgwrtg
Product: boring iwosjcj mfhmhmfgfgn

Expensive trip and poor service . Food was only just ok. Everything felt rushed and unorganised. We had paid for the drinks package and never got offered any drinks only the complimentary ones. Seemed reluctant to give us a drink..had to show confirmation explaining this and waitress didn't seemed to understand a word! clearly language issues...whole experience embarrassing. Also would have preferred to have been in the same room as the entertainment..wouldn't recommend sorry