Service: FOOD WAS NOT AS GOOD AS PREVIOUS TIME
Product: FOOD WAS NOT GOOD AS PREVIOUS CRUSIS
ENTRE WAS COLD

Food was delicious and the singer was also excellent! I love a photographer as well! Unfortunately only the waitress was not friendly.

Setting and Facilities were top notch
Qualilty of food was good, not great
Quality of service during dinner was mediocre

Service: Service was great, staff friendly and setting spectacular. The only area where the experience was lacking was in the food department. The menu could have benefitted from more options, and preparation and presentation of the food could have been more adventurous.
Product: Food needs work, as mentioned previously.

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

It was my first time I went for dinner cruise, It was really nice. Will come back soon :)

Overall service was excellent. Me and my family Would like to thank all the staff of Captain Cook Cruises for their excellent service and the band for their beautiful easy listening music We have a great time.
Ronnie Dandan

service was very good, and the food was exceptionally good as well

Service: Mediocre food, and directions were not clear which harbor to go to it said to check in at circular quay but the boat was in darling harbor and we had to rush over really quickly to catch the cruise
Product: We bought our tickets ahead of time and the day of the tour there were signs around promoting the tour with the same company for cheaper

Service: Food was lovely. Staff were lovely
Product: We were given a gift voucher which was a lovely experience

Service: The food, service and music were all good and the view was fantastic!
Product: The food, service and music were all good and the view was fantastic!

Great service! Music was excellent. Food was great and atmosphere very good.

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Service: My fiance and I had a great experience on board, the service was great and the food was exceptional.
Product: The purchase was exceptional value for money.

Service: Personalised customer service. Attentive but not intrusive. Appreciated the acknowledgement of our special requests.
Product: Good value for money with the discount applied. At full price this would have been prohibitive

Service: service was good but not 1st class
Product: Good combination of good food and good wine.

Service: The meals and service were wonderful.
Product: The meals were superb and the entertainment was great!

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

On time, great service entree and main was delicious but the dessert (lemon tart) is so bad, its not even edible, please change the recipe. Othwerise everything else was very nice.

We had a lovely dinner cruise with Captain Cook lines out of Circular Quay, Sydney. We had a window table and fantastic views. Food was good, service excellent!

Service: We were welcomed onboard by friendly crew. The boat was beautifully presented and we were impressed with the paintings of the first fleet displayed on the staircase up to the dining area. We were given a window seat with a fantastic view of Sydney harbour and served an extremely tasty 3 course meal. Our food arrived at appropriate times throughout the trip and the food and beverage staff were very friendly and efficient. The boat travelled very smoothly and we barely felt like we were moving at all. The whole 2 hour trip was a truly great way to celebrate my birthday and I would recommend the cruise to everyone!
Product: I had salmon for starters, roast duck for main course and a delicious chocolate mouse for dessert. All theee courses were extremely tasty!

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Service: Booked this cruise for my parents. Everything went perfect. From initial enquiry to the cruise. Brilliant
Product: Great staff benefits absolutely awesome experience

Great service!

we had a great time and would come back to do it again love it very much service first class meals awesome

The food was exceptional, we were pleasantly surprised by the size of the portions and it was delicious.

It was the first time I was traveling with Captain Cook and it was really great. Had breathtaking views in Vivid Lights Festival.

Service: The Welcome and service was great, however we were taken to the top of the ship with a welcome drink and left there by ourselves, (it was extremely cold) when the waitress bought canapes to us we asked to go down stairs.

Food was beautiful and the waitress was very friendly and lovely.

Dinner / night cruise was not what we expected, we couldn't see a lot as it was dark and the windows reflected the inside of the ship.

We would cruise again, but perhaps sunset.
Product: Very Nice, smaller meals sizes.

well thought out pairing with the wine. food cost at roughly $200.00 more for the cruise is a bit steep.

Friendly, approachable and good service

Service: Fabulous service by the waitress, she was warm and welcoming and extremely attentive.
Product: The service, views and food were all amazing. The cruise would be better in daylight as you would see more. I would absolutely reccomend this to anyone looking for a night out to explore what Sydney has to offer.

Service: The VIVID cruise run by Captain Cook cruises was lovely. We had inside table for 2 which was great as we both had a view of the VIVID lights. The larger tables were disadvantaged as some had their back to the view. I was pleasantly surprised that dinner was not a buffet and each table was served a 3 course meal. The food better than I expected on a large cruise vessel and would certainly come back again next year or even for another event. Well done Captain Cook Cruises.
Product: I bought my ticket via entertainment book so it was a good value purchase.

Service: Great service, lovely food. Friendly staff perfect entertainment
Product: Great food and service, relaxing dinner on the harbour

Service: Everyone was extremely helpful thoughtful - were there to ask what we would like all evening the level of service was great overall!
Product: the venue- with the added benefit of VIVID- and the meal and service - all excellent.

Service: 特别好的体验。晚餐很好吃！景色很美！歌曲很好听！
Product: 特别好的体验。晚餐很好吃！景色很美！歌曲很好听！！

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Service: staff were friendly and very efficient
Product: good value, was a great way to experience VIVID !

Good staff and great service

Service: Our waiteress was lovely. Couldn’t have been more friendly and accomodating.
Product: We’ve been on this cruise a year ago and the food seemed to be better then than this time

Everything was perfect!!

Service: Excellent...nothing to complain about.
Product: Always room for small improvements.

Provide refunds when customers are unexpectedly hospitalised and unable to use tickets they had purchased in advance and fully paid for!

Service: The staff very friendly and helpful
Product: The food was warm, not hot, the vegetables were sad, one tiny carrot and two small potatoes , the entree was tasteless, the desert was lovely.

Service: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised.
Product: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised

The cruise was fine . The lining up and boarding procedure was chaotic!!
No defining lines for what style of cruise.
We were booked on the 7 o'clock cruise and were there the recommended prior time. By the time we were able to find somebody to speak to, who had any knowledge of which gate/line to be in, we almost missed boarding. Very disappointing as I have been on a number of your cruises and recommend them to many. We were a group of eight visiting from the country for the weekend and this was going to be one of our highlights

Service: The service was for the seating, drinks and food was fast though limited to what one could have chosen to eat.
Product: It was over priced for what food and drinks we received. The fish my partner had was overcooked. though i was happy with my chicken it was a touch over cooked on the ends where it was thinner than the rest of the meat.

Yes I would recommend Captain Cook Cruises's to my friends.
Everything was well done ie the tables were lovely, the food very nice.

the service was excellent I would like to complement a lady called Mckay I hope that is right so attentive and helpful for our birthday party.

I found the night to be so relaxing and our family enjoyed the dancing.

Good!!

Service: From booking your tickets online to boarding the ship, the process was easy and stress free.
Product: It was the perfect way to see the lights of Vivid while relaxing with a drink

Service: We had a great 1 hour cruise with drink - entertainment book special. Had fantastic views from the open deck and were able to move freely to take photos from all areas. Bar service was good, easily got our drink straight after we got on.
The only hiccup was a bit of lack of communication with our booking. Not sure from which end, but luckily I had checked it out in the afternoon - finally sorted and told to line up at counter, not boat (which guy in line didn't know about) and found I had been emailed the boarding pass only, not included drink voucher. Luckily I had taken my entertainment card in case with me to Sydney. All sorted and a great start to the vivid lights night
Product: $23 for an hour cruise and glass of bubbly seemed great value

Really good better than i expected will go with caption cook cruises again for sure

We didn’t her Vivid lights one hour cruise . The cruise was an excellent way to see the lights , it was easy to find the wharf , staff were excellent , overall was a great night . We had dinner at one of the restaurants when we disembarked .

The staff were friendly and helpful. The boat was clean and comfortable.
I would recommend them and cruise with them again.

Service: It was terrific, very friendly, fast, food was delicious
Product: Great selections a lot of variety and was all very well prepared and delivered promptly

Service: FANTASTIC What a time to cruise when THE VIVID FESTIVAL was on.
Took my mother in law now 88 and she enjoy the time and our Special harbour.
Great staff and crew.
Will go again.. thanks Peter.
Product: A MUST FOR EVERYONE FOR A CRUISE.

the staff were friendly and helpful

Well organized. Great staff! Excellent service and price. I would definatelly would do it again

Everything was great. The reason a 4 rather than 5 staff didn’t know whether wines were dry or sweet. Requested a rose sparkling, and asked them to check first if it was dry / brut. If sweet bring the welcome sparkling. They brought the sweet but quickly changed it when I asked them.

I would definitely recommend captains dinner with upgraded wines.

Service: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡
Product: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡

Having not been in the City for 10 years, we had an amazing experience. The cruise was wonderful, and so were the staff.

Would recommend to all!! :)

We had a fantastic experience. We were a party of 9. The food was great. The drinks were great. The service was fantastic. The only improvement we would suggest was that the music could have been a little better and modern. Otherwise through could not fault the experience. We had a ball!

Service: We were very happy with most things with the exception of the price of $50 for a bottle of wine and the fact there was little or nothing in the line of chips, nuts or sandwiches
It was great seeing the lights. Next time we may do a dinner cruise.
Product: Prices could have been a little cheaper

Service: The view from the boat was excellent. We were outside on the top deck and could see the light easy. The view of the Opera House and the Bridge were amazing. Had a great time.
Product: Ordered them online and got a great special deal.

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Service: Boat was on time, clean, friendly service, great trip
Product: easy online booking, prompt detailed return email

The staff were courteous, the boat was great even in the rain!
There was a very brief description of our journey before we left the dock but for an event such as this a commentary would have been so good.
Nothing was available, no running voice commentary, no printed information, not even map of journey and where the vivid installations could be seen.

Night time cruise to see vivid lights. Both levels fully closed in with glass & lights on inside meant you cannot see outside - just your own reflextion. The small outside area on top deck was too crowded so still unable to see much

Loved the friendly staff and the meal was wonderful.

Only cruises and charged me $39

Ticket collection could have been done from the office near wharf 9 or 10 instead of collecting it from the office near wharf 1.
But the consultant based at the office near aquarium denied to issue the boarding pass.

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Service: We thoroughly enjoyed our harbour cruise to see Vivid and were very pleasantly surprised with an upgraded and much larger boat. I only interacted with the staff onshore and they were chatty and helpful.
Product: Easy and excellent value for money.

Service: The cruise itself was a great way to see the vivid lights but i thought perhaps the projection screen could have been turned off as the lights/images from that were very distracting and made it hard to see out of some windows due to the reflexions - we were there to see outside the boat, not what was going on inside the boat.
I was also sure that my ticket when i booked it said a complementary drink but there was no mention of it on the actual ticket and so it wasn't honored.
Product: Great value when used in conjunction with an Entertainment Card, don't think i would pay full price though without being allocated a seat.

The entree and main courses were lukewarm

Service: Great service, a truly lovely experience!
Product: Well priced and great experience. Looks like a very professional company with a massive suite of boats.

Service is excellent. I do the Gold dinner cruise every time i am in Sydney and cannot recommend it highly enough.

We were a large group and we're welcomed on board the Starlight Dinner Cruise by friendly staff. The 3 course dinner was well presented and tasty. The vegetarian main could have been more interesting (quinoa veggie patties with steamed vegetables), but all other options were very good. Wait staff were very attentive for the first two hours of the cruise. Thanks for a great night.

Service: Excellent 5 star experience, staff were great food was great would highly recommend.
Product: Excellent experience, great staff great food perfect location of beautiful views of Sydney. The drinks were great.

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Service: I was very dissapointed with the Captains Dinner Cruise we went on during the vivid festival. I took my elderly mother who is slow and gets tired but the staff loading the passengers were inconsiderate and just rude. I asked for assistance with my mother and was told that no help was available. The same when we entered the boat and realised we needed to go up two flights of very steep stairs - again no help offered and one staff member actually rolled their eyes. T he cruise is clearly not accessible for anyone with limited mobility - this should be made clear on the web page.
The singer was so loud it was really hard to hear ourselves talking - she was also relentless. There is only so many Celine Dion covers that can be sung before it just becomes annoying.
The dinner itself was also very dissapointing. Our main meals came out at different times (not just a few minutes) and when mine and my mothers came out it was stone cold. The senior waiter did take them back and gave us a new hot meal and a complimentary glass of wine and was apologetic but by then the evening was pretty much ruined.
This is not an inexpensive evening with gthe dinner and cruise costing $155 per headplus drinks.
Overall a really dissapointing evening on what was meant to be a really special occasion for my mother.
Product: Overpriced. Cold dinner, rude staff at loading and annoying singer.

Crew helped made a excellent experience, loved the whole trip and food just awesome!
I'll be back for sure!

Service: The moment we went aboard we were treated with much courtesy and care. The staff handled everyone with efficiency and promptly attended to all requests. The unfortunate person who had to be taken off by ambulance was carried out with discretion and the episode hardly noticed.
The experience was just great and we have recommended the service to several friends already..
Product: I have done so already in the box above.

Service: I would definitely recommend Captain Cook Cruises. I loved the service of one of the bar ladies. The other one was a bit grumpy.
Product: Well organised, great value for money and spacious and comfortable

Service: I bought Vivid Sydney tickets for my aunt and her friend. They can't speak English fluently. But my aunt told me staffs were very friendly and helpful. They ship is spacious and clean. They had wonderful time and would love to go again next year.
Product: My aunt said foods were delicious!

We just got on wandered about took some photos and got off when the ship docked. No interaction with staff, no commentary, no guidance

Service: Cruise very organised left on time, drinks at the bar were a little bit too expensive , otherwise a very good experience
Product: A good way to see the light show

Service: Good harbour tour of vivid
Product: Good Value for money will use again

Service: The service was good the cruise was on time the customer service staff at the inquiry desk on the wharf were very helpful.
Product: It would have been a lot more enjoyable if there were more vivid lights on display to see however, i think that there was more on display to see on foot.
Suggestion for next year increase the vivid lights for the people to see on the cruise.

We thoughly enjoyed our one hour Vivid night cruise on the Captain Cook Cruises. Our first time in Sydney and this was a wonderful way to see the Vivid lighting display. It was amazing.
Would highly recommend this cruise.

Excellent service and food.

Pleasant and extremely helpful staff on the jetty. We only did a short Vivid Lights cruise so can't elaborate much more than that. Very enjoyable experience.

Great ship and left on time.

Beau bateau, ponctuel, bonne organisation

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Service: Lovely food though had to ask for bread and more water.
The wine we selected was "unavailable" offered a bottle $10 more.
$69 for a ONE year old wine!!
Product: Good food, VERY expensive (one year old) wine.

Service: Serviced us promptly and with good skills
Product: Found the access a bit of a fight on the internet had to have a couple of goes sorting it out.

Service: It was a great experience onboard the cruise to see Vivid Sydney. Timing choices are great and cruise enable view of the lights on upper deck. Will definitely recommend this to anyone next year.
Product: Wonderful experience for Vivid Sydney and the cruise journey is smooth and able to view surrounding lights well.

Yes the Vivid harbour cruise was good, glad it was not packed and we were able to get a seat and move around could have been a little longer and gone further up the harbour

Service: The service was great by Captain Cook Cruises. Unfortunately on the night it was raining so vivid was not as vivid as it could off been.
Product: Due to rain on the evening of our cruise it was a bit disappointing. Not the cruise lines fault - cannot predict the weather.

Excellent experience and service. Thank you.

it was easy to reach the cruise from king street wharf and on arrival we were quickly seated at a window to view vivid. meal service was quick and the staff were pleasant

Service: I bought tickets for the family to enjoy the Vivid experience and we all enjoyed it.
Product: The cruise was really enjoyable for our family.

Service: Yes I would do it again and use your services.
Product: lovely short cruise for business guests here for a meeting so they were able to one, enjoy our harbour and two see the lights

Service: It was a nice, short cruise through the Harbor for the Vivid lights of Sydney.
Product: Good cruise, I enjoyed the sights along the harbor.

Service: Excellent service and food and a very comprehensive view of the Vivid lights
Product: Excellent - good choice of dishes

Yes I would we loved our seats and the meal was good staff need to better trained had water spilled over me

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Service: Great service, friendly staff, nice boat
Product: Great way to see the vivid lights in a short time

Service: The food and friendliness of the staff during our VIVID Dinner cruise was excellent. Great value for the money we spent. Can highly recommend this cruise.
Product: Excellent food and very friendly staff. Great value for the money we spent.

Coukdhave some snack food for children

Service: It was so good as the Captain make sure we saw absolutely everything, both sides
of the Harbour.
The only criticism was that a lot of us could not understand the accent of the
person speaking over the loudspeaker, but that was not a problem.
Product: see previous page for comments

Service: Amazing
Product: Efficient,tasty,professional

Lovely flexible staff on boat and also before boarding.

Service: Very nice welcome, nice staff good music 10/10 for all that , but I noticed the other diners had almost finished their main meal and we had not been served ours .When I bought this to their attention our meal came out, nice and hot but, then they turned the lights right down and we had trouble eating in the dark. My 75 year old sister had just had an eye operation so this put a dampener on our night.
Product: Our main meal didn't arrive until I bought it to the staffs attention. Although hot and tasty, the lights were then dimmed. We are two elderly people so we had trouble with this.

Service: Excellent service throughout the evening. Really enjoyed my first two courses however the dessert was a little disappointing - order the orange & chocolate flourless cake & it was well and truly more orange than chocolate which was disappointing.
Product: Good value. Disappointed the Vivid cruise didn't go in near the botanic gardens to see the Vivid lights in there, but the boat may have been too big.

Service was great. Right from queueing when a customer service chap came along the line to ensure that we were all in the right queue. What a refreshing service.
Or meal was great and the service of the staff was exemplary. In light of the weather Sydney has been experiencing, you even ensured a glorious night for our Vivid cruise!

Service: Well organised, on time, safe and good arrangement on embarkation and disembarkation.
Product: Easy and simple online purchase and check in.

Service: The crew made us feel welcome and special guests.
Product: Wines were awesome and each course was yummy

Booking was very easy with variety of packages option, we will definetly come back. Staff was very professional and very attentive. Mika was incharged on our section and done exellent service

Well organised, quietly efficient staff who helped make the evening a pleasurable experience.

Service: The cruise was advertised as a Vivid Lights tour. Having done the walking tour the night before we were very disappointed with the light show from the cruise. The crew, however were helpful and professional.
Product: Did not live up to the expectations created by the advertising

Service: Very enjoyable,delightful food ,top service.
Product: Just right,nice food,I dont drink, but service was still bewt

Service: Excellent service, friendly & meal was outstanding - better than expected. Highly recommended. Would do it again!
Product: Fantastic! Meal was amazing - better than expected. Well worth it. Vivid light show was amazing!

Service: Staff were very friendly and courteous but were disappointed that the windows were not cleaned further back on the sides of the boat.
Product: Easy to use and confirmation by email was immediate.

We enjoyed our Vivid dinner cruise very much. An enjoyable meal, excellent service & a well organized way to view the Vivid ligts.

Service: it Was my friends birthday, and i specified that it was important for me in the booking.

Well i bought the extras, and it said that we had guaranteed a table next to the window.

we arrived, they sat us next to a group of around 50 teenager girls, screaming, and we were sitting just in the middle of the boat i an a small table, i went to speak with the managers, that happily moved us to a nicer table, as in the booking said that we had a guaranteed window sit.

The Night was OK, we had a door to the exterior, where people constantly were opening and closing the door. leaving us exposed to the wind.

When the end of the night were close, they brought desert, which for my surprise, they did not did anything special for us but yes for the others birthday.

Which was very disappointing to be honest. as i though this was going to be an a amazing 5 * dinner, which ended in a OK dinner.
Product: This did not meet any of my expectations. OK dinner in an overpriced tag.

Service: The whole experience was enhanced by the prompt and friendly service from all staff. Boarding was very quick and smooth, and getting seated was simple. The attention we received all evening was first class.
Product: Value for money was very good and the cruise itself did not disapoint

Service: Everything from boarding to disembarking was perfect. My gluten-free meal was delicious. The dessert was probably the only low point.
Product: Meal was excellent, except for dessert, which we moticed mist people only partially ate. Drinks great!

Service: Absolutely fantastic food, wine, service and environment, from the music to the port it was a fabulous experience. Obviously the vivid experience was AMAZING!! Cant think of a better way to experience the show!

Thanks you for a great evening!
Product: Fantastic. see previous comment.

Service: On Sunday 10 June I took my mother (for her Mother's day present) and my daughter on the 5.45pm Vivid one hour cruise.

Based on our experience we'll not be going on any more trips with your company.

1. with such darkened windows it was impossible to see the lights clearly.

2. as it was a cool night we didn't want to sit upstairs so stood at the rear. The stench of fuel fumes made it impossible to stay out there too long.

3. I've no idea why we sat at Circular Quay. And moreso when the choking fumes meant it was difficult to stay out on the rear deck.

4. we weren't taken into the cove near the Botanical Gardens so saw little of the lights there.

There was absolutely nothing that I saw from the boat's perspective, that I couldn't have seen by land.

I wasted my money by buying these 3 tickets. My mother agreed.

I won't be recommending your company and nor will my mother.

I'd like my money refunded for an unsatisfactory experience that didn't meet expectations of what I read online.

NB: Beside the automatic reply I received after sending this email to their feedback address I haven't heard a thing.
Product: A massive waste of my hard earned money.

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Service: The booking process was very easy... The customer service and hospitality on-board was excellent.. The 3 course dinner was excellent.. I will always book with Captain Cook Cruises for all my groups... Steve Gatland, Coach Tours Australia
Product: At Captain Cook, the Vivid Sydney 07.30pm Dinner Cruise is Perfect for our Coach Tours Australia Groups

Service: So organised and friendly staff
Product: Friendly staff and excellent food

Service: My wife and I were afforded excellent service all evening. We did the Australia Day cruise earlier this year and believe this cruise was of equal value.
Product: Great value for money. Excellent evening.

Good and friendly service.
Excellent food.
Lovely music.
Views to die for.

The Vivid Cruise was well organised, well staffed and very enjoyable.

Service: The total experience was excellent. We would do this again.
Food, wine and service were all excellent.
Our server (Edwin) I think was his name was absolutely wonderful and all praise goes to him.
We had South Australuan visitors and they were totally impressed by the entire experience.
Well done to all the crew and team.
Looking forward to next year.
Product: Refer to above comment.
Ian not best photographer but my husband and son' girlfriend have some brilliant photos. Sorry.

Service: Very friendly, efficient and accommodating
Product: Our meal was very nicely presented and tasty

Service: Fabulous views, great service, great music and nice variety of tasty meals and drinks. Thoroughly enjoyable!
Product: Good variety of meals and drinks. All the meals and drinks we had tasted great; a better standard than we were expecting. Meals were nicely presented. Service was excellent. It was also a nice touch to be given a free glass of champagne at the beginning of the meal; it added a festive mood to the experience.

Service: Efficient service re tickets boarding and disembarkation.
Product: Good view of Vivid from the water

A lovely cruise to see Vivid around the harbour.

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Totally recommend this cruise the staff were friendly and so organised to be able to serve everyone at the same time, a relaxed atmosphere where we could enjoy each other’s company and the entertainment The food was delicious my steak had amazing flavours and to top this cruise off The Vivid show was on ... perfect for us as we were celebrating 3 milestones my 60th & my 2 daughters 40ths

Service: Friendly professional staff , lovely cruise
Product: Excellent service , priority entry with reserved seating

Service: Cruise to see Vivid lights just the right length. Admired the girls out the front who spent a good 3/4 hour directing people to right departure point with a great deal of humour and good will. (Better signage with departure times and company would be much better).
Product: Enjoyed the trip and thought the price was reasonable. Drinks a little expensive though.

Service: Ticketing staff was not friendly at all. The boat/ship/ferry was dated. We took the "John Cadman II" on 13 June 2018 @8pm. Queue was long and ground staffs were not very professional with dealing with the crowds. They need more trainings. The cruise itself was quite good with the Sydney sceneries. Should have more seats on the decks.
Product: Over priced with minimal hospitality on board. Even the river cruise in Singapore is better.

Great experience, lovely staff and service.
Have recommended your cruise to other colleagues

When bookings the cruise it started that I was paying for the cruise which included a drink on boatd. When we got there we had to pay for all drinks and there was no complimentary drink.

Good service the waitress was very good

Cruise itself was great. I would recommend more staff to serve refreshments as wait time was very lengthy.

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

High expectation, low delivery

Thank you.

One of the best things I've ever done! Couldnt have asked for a better night!

Service: Great table service with great staff.
Product: Great table service with great staff.

Service: Excellent service and incredible views of the Harbor Bridge and Oprea House.
Product: Great price for the excellent trip

Service: I was very disappointed that we saw so little of the Vivid Lights,that was my main reason for going on the cruise, i have Arthritis in my hips and find it difficult walking a lot, the meal was nice and our waiter Tobias was very attentive, i wondered why we did not go into Farm Cove to view the lights from the Botanic Gardens,we stopped at a wharf in Circular Quay(why i do not know) i felt the time spent here could have taken us into Farm Cove instead.
Product: Won't go again, didn't see enough Lights

Food average and fast service, band absolutely awful and far too loud, strip lights on the Windows made viewing of the Vivid lights difficult (the only reason we booked the cruise) AND you should pre explain that the boat is available to board from 7pm and the Kings Wharf is different from Bangaroo as we found several people waiting at the wrong pier. All in all a complete waste of an evening.

Service: quitely charming
Product: while the mnagement response was fantastic, the actual wine selection was extremely poor. The meal in itself was adequate but not impressive

Pleasant enough experience. Just frustrated at lack of visibility of customs house area from the boat. Rest of experience very good

Service: Fantastic, Had a great time. Food sensational, entertainment great and service was exceptional.Thanks
Product: Good value for a truly unique experience

Very accessible for my disabled daughter to alight on to the boat.
Booking team more than helpful with credit to my account due to my over booking.
Boat was clean and well equipped
Length of cruise time perfect

The bar option is a waste of money. The wines are terrible only the sav blanc is drinkable. Was expecting something better. Should've bought the Gold Penfold Dinner again instead.

Service: Great experience, and great way to show visitors the VIVID lights without the crowds.
Product: Great price for tickets for this event.

Service: Busy / lots of people event but loaded and disembarked efficiently with assistance of the shore crew. Cruise length about right for the purpose of viewing Vivid. Drinks on purchase basis available onboard as expected. Enjoyed the experience.
Product: Just the right length, got to view heaps of the lit areas, plenty of time at the opera house and in circular quay. Drinks were available for purchase.

Excellent meal and very efficient staff

Service: Unless you were on the top deck, you couldn't really get a good view of the lights because the interior lights on the boat were reflecting on the windows. Because of this, the upper deck was overcrowded and our kids couldn't see past the adults anyway.
Product: The staff at checkin were friendly and the boat staff were friendly as well. The overall ease of booking was good & changing the booking was equally as painless.

Service: Everything went like clockwork. We took the hour-long Vivid Sydney Cruise, and we had plenty of time to see and photograph all the sites.
Product: We got to see everything from a new vantage point.

Service: Had a perfect night on a vivid dinner and cruise. Food was perfect, the staff so friendly and nice background live music. Would highly recommend a Captain Cook Cruise.
Product: Great value, best night out

Service: Service was OK but we booked for an hour cruise and it was barely 50 minutes.
Could have gone further on the Harbor.
Product: Booked an hour cruise and barely got 50 minutes. Could have gone further on the Harbor

Poor experience when making the booking with a group. Original price to other members of the group was $29, however- due to a delicate family situation, I was unable to book until closer to the day and was forced to pay $39. Not worth even $19!!!

..

Service: WARM AND WELCOMING.
Product: PROMPT SERVICE. GOOD WINE AND FOOD MATCH AND NICE MENU

Service: The staff were friendly and good at there jobs, the view was superb ( its hard to beat Vivid) and the food excellent.
My family had a great night - thankyou.
Product: Please see the comments above

Service: Great and affordable
Product: Affordable and amazing yay

Service: The cruise was overpriced for what we got.
The service was poor - staff botched the order and gave my husband the wrong dish. They were intrusive and 'hovering' at the beginning when we were not ready to order and absent when we tried to order drinks later on. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.
Product: The cruise was overpriced for what we got. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.

Service: Staff were amazing - very attentive and patient in locating the whales.
Product: Loved it! Best way to enjoy Vivid. Plenty of room. Tables and chairs and no problems boarding etc

Service: The cruise itself was amazing, the journey was great, although some details in certain locations should be added, for example like getting closer towards Sydney Opera House or Luna Park
Product: Great value of money and comfortable service

Service: The food and table service were average (some aspects even below average) overall. I had a steak (which was quite good) but the vegetables were well below expectations. My wife also said that her meal was 'pretty unappealing'. The attendant on our table seemed 'distracted', although the young lady who brought out some of our meal was much more enthusiastic.
Based on our experience I would be unlikely to recommend the experience to friends. We were also looking forward to the Vivid experience but have to say our taxi driver was correct in that it was a 'bit over-rated'. Best of luck for future cruises.
Product: Refer to my previous comments!

Service: service
Product: excellent online communication

A spectacular night made all the better by fabulous service, good food & wine and an amazing view. Thanks Captain Cook for such a memorable experience.

It was fantastic.

Service: First class operation. The ship was spotless and comfortable. The trip to view VIVID was wonderful; lots of camera moments particularly when inside the Quay area. Perhaps the highlight pics were of the Opera House and Luna Park.

We hope to do the Captain Cook Cruise next year, perhaps the "dinner' cruiser.
Product: Just Brilliant - Capt Cook would have been impressed.

Excellent food and wine selection and excellent service,, we had a top notch experience 👍👍

Service: Well organised. Lovely friendly efficient service staff. Good value. Very pleasant evening. Love that it's 2 hour cruise not 3. Plenty of time for eating and viewing. Chosen specifically for that reason. Food and wine package looked good and it was. Lovely service lady came looking for us out on deck to let us know food on table. Definitely do it again just for fun.
Product: Good value Service staff attentive and friendly

We thoroughly enjoyed our evening, the staff were warm, friendly and efficient. The meal first class and the accompanying wines were suitably matched to all of the courses.
We appreciated the music and it added to the whole experience.

We look forward to our next cruise with your company.

Poor menu supposedly vivid cruise but pathetic display total waste of money

it was a very interesting experience. A beautiful cruise, sailed on time. However, the ticket security system. no one checked our tickets. It was rather strange. as if I could go to the ship without buying tickets

Service: It was a great night, lovely vessel, warm and friendly crew. All was a beautiful experience. Thank you.
Product: All went smoothly and easily.

Service: Food was very delicious and music was good. The sight fo Sydney was fantasitic.
Product: Food was very delicious and music was good. The sight fo Sydney was fantasitic.

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Service: Service was very good my daughter in a wheelchair and staff were very helpful and friendly with getting on and off the vessel even coming up and making sure she could see the vivid light property thank you will travel you guys again
Product: Staff very helpful with getting to the vessel

Service: We enjoyed a one hour cruise to see Vivid. It was a terrific way to see everything and we thoroughly enjoyed it!
Product: It was a great way to see a lot of vivid at once. I’d definitely do that again.

Service: Al good
Product: My friend hadn’t eaten and there was nothing behind the bar in terms of snacks. I had to dash to a neighbouring bar before departure to get some packets of crisps.

Service: Everything was good about our experience I have recommended Captain Cook to other people already and if I get another opportunity I will cruise with you again
Product: My partner and myself had a great time thank you

Service: Fantastic from the start. Friendly crew and very attentive wait staff. Food was excellent, drinks were flowing, a great view for vivid. A band playing just outside out seating area was great too.
Product: Great service, great food, attentive staff. Great views. Fantastic from booking to conclusion

Service was amazing. Food was way better than expected. And the highlight was going to the outdoor balconies when they opened them up for the best vivid views! Would do again, highly recommend

Service: It was very well organised.
Product: It was very well organised and staff were very friendly

The services, food and ambience was excellent! Would definitely go again.

Service: Awesome service and such lovely staff. We did the vivid light cruise and loved it.
Product: Fabulous! We did Vivid Light cruise and loved it. Great service.

Service: Staff were great, welcoming and organised serving and replenishing drinks promptly. Live music and dancing was an added bonus. Had a great night
Product: Great Value for money for a 3 Course Meal, all drinks and entertainment while cruising the harbour and watching Vivid Lights

Service: Vert friendly & efficient staff, first class service, great food & wine.
Product: See information described on previous comments.

It was a good overall experience. Crew and vessel were nice and drinks were of expected quality/value. Food was disappointing. My salad came dressed and hers did not, and my dessert was missing things hers had. Quality of food was ok but some more bread would have been good. Also...lighting made the lights tour hard to enjoy as the glare into the boat was bad...due to the glare people had to stand behind window seat tables and press their phones onto the glass. Overall ok...i would be willing to try a different cruise.

気遣いもサービスも最高でした。何よりシドニーの夜景を一望できていい一日になりました。
また利用したいと思います。

Service: It was not the boat/package that we booked. We were told over the phone the boat was a large boat fitting 200-300 people with a drink on arrival. We arrived to find it was a 30-40 person sized boat which made it very choppy and there was no free drink on arrival. Not sure I would use Captain Cook again
Product: Not the boat/package which was sold to us over the phone.

Service: Amazing cruise, food and wine. Great way to see Vivid.
Product: Food on board is exceptional

Service: My wife was in a wheelchair and the staff were absolutely brilliant,helping us onto the boat and making sure we had all we needed. The rain was a nuisance but the harbour cruise was excellent and slow enough for us to see everything we wanted to.
Product: Online purchase,no problems.

Service: Pulled into circular quary & stayed there for no apparent reason. Not much in the way of beverages to purchase
Product: online purchase experience was good

Service: Cruise was fine. surprisingly plenty of room on board and seats availablle. Really need to work on improved organisation and easy identification of queues for customers trying to line up for their allotted cruise. King St wharf very dark during vivid, thousands of people in vicinity and multiple wharfs and cruises departing at different times creates confusion and people in wrong queues and some disgruntled customers. Recommend colour coding cruise times and provide some signage, setting up chicanes for queues for different cruise times and providing lots of elevated well lit temporary signposting that is visible above crowd. ie yellow 8.15pm captain cook cruise with at least 2 staff holding lollipop sign and guiding people to correct queue.
Product: Disorganisation for queues. Couldnt see which queue belonged to which wharf as they wrapped around each other. We started in wrong queue. Then got moved a few times to another queue whilst waiting for cruise. Nil to minimal lighting on wharf and no signage at all. You must install some chicanes to control queues and prevent overspill back up onto walkways and provide some signage.

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Service: Excellent service from all of the staff, very friendly and efficient. I also appreciate the effort taken by the dining room staff to cater to my need for a totally gluten free diet, very much appreciated.
Product: Excellent dinner, service by staff, and attention to my need for gluten free dinner

Service: Not as represented from website
Hard to find correct que at warf
Product: An announcement was made at start when we cast off. We were at back of boat and could not understand a word.

A cominarty of what we were viewing would have been appreciated.

Service: We enjoyed the cruise once we got going. But boarding was just a huge mess. lines everywhere, people not knowing where to line up. Staff in the office just saying join a line. You need someone or several people on the ground helping people and several lines for each cruise, not all in together. As an event organiser, this was organised chaos. Nobody knew what to do or where to go and nobody was helping. Be there for 7pm leaving and we are still not onboard. I know vivid is a big money spinner for you, but you need to address the boarding issues. People pushing in once we were lined up, would not occur if you had it organised.
The cruise was great and we enjoyed it, but the rest was a disaster.
Product: I purchased online months before, which meant nothing on boarding. The cruise was nice and we enjoyed the views. But it wasn't a full hour as was stated on the ticket. Boat was clean and staff friendly onboard.

Service: Overall fair value for money. Service staff good, decor good. Music so, so
Product: Did the vivid dinner cruise. Good food but a complete lack of choice of entree and desert. If you didn't like the creations then stiff luck. Wine average.

Service: Very pleased with our seating position, quality of food and the service levels.
Product: A great evening at a great event.

Our second time with Captain Cook Cruises, lovely experience.

Service: Attention to detail and quality service. We thoroughly enjoyed our dinner cruise to enjoy the lights of Vivid! A great experience
Product: Lovely food options, prepared a little differently

The boar was clean and crew got us on and off the boat quickly

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Service: Great reliable service. Shame the shelters near the wharf weren't bigger to protect one from the elements.
Product: Easy to book cruise & reasonable priced.

Service: The cruise was easy to access, the route taken could have been better - taking in farm cove and focussing on Vivid more than a harbour cruise.
The prices was good - we had a discount coupon.
The boat also had plastic covers which should have been opened properly to allow better viewing.
Product: It was quite easy - the site is a little complicated and the paperwork provided was overly detailed and not that useful.

Service: Tour was well organised, stuck to schedule and gave us great views of the Vivid Sydney lights.

I think it would have been nice to have operated from Circular Quay as we could more easily get to see installations from the land in the one night we had available but with the numbers involved it obviously was not practical to do that.

An enjoyable cruise a d a few., y good look at the main Vivid lights. Thanks.
Product: See customer experience comment

Service: Beautiful Cruising Sydney harbour for vived festable
Product: Perfect way to see vived around the harbour

Had a great Cruise, perfect weather, great views of Vivid from the water.

Couldn't hear the safety announcement on the top deck so luckily, there were no issues.

Service: Meal was great.
Friendly service.
Product: Friendly staff. Allocated table was great. Excellent view.

Service: Ambiance - The staff were obliging and the meal was excellent. wet outside but comfy inside for the sights of ViviD. had a wonderful evening
Product: Very tasty meal and drinks were kept up

FROM THE MOMENT BOARDING THE STAFF MADE YOU FEEL WELCOMED & MADE SURE EVERYTHIMG WAS TO OUR LIKING. THE FOOD WAS VERY NICE & LOVELY WINE TO ACCOMPANY IT.

Service: Yes, would easily recommend, everything was so good, a very memorable experience for us, definitely the best way to do Vivid.
Product: Great Service, Great Food, beautiful experience.

Service: We enjoyed the harbour cruise and dinner. Window seats for Vivid, food was of good quality and served quickly. Staff efficient. Liquor prices a bit high.
Product: As a one-off experience price was not a major consideration and we considered it good value.

I would certainly purchase another cruise when the occasion arises. The check-in was efficient and the cruise itself was terrific.

Service: Excellent service, friendly staff and great food....value for money
Product: Excellent service, friendly staff....value for money

Service: Well having been on your cruises over the years the service is still top class.
Product: the meals were great and the wine was something else

Service: The cruise itself was fine, but I thought the advertising of it was a bit misleading. It was promoted as a Vivid Cruise but all you see is the Harbour Bridge and Opera House. I was expecting to see more lights.
Product: Good price for a one hour cruise.

We had pre-purchased for the 6.45pm cruise, however, we were sent back to the end of the line to wait for no reason. After a long wait we were redirected back to the head of the queue by another CC person and boarded the 7.15pm cruise. Some staff seemed quite disorganised maybe because of the large line-up and needed a better plan to work by. Perhaps some large line-up signs with the boat boarding times that one could choose and line up behind. We were not in a hurry so didn't matter, however, I would've been upset if we had another engagement afterwards. A couple beside us, who were also herded back, boarded with us and they had booked for the 6.15pm!
The cruise itself was very enjoyable.

line person arrogant.......

Service: From the very start to the completion of the cruise, the enthusiastic service, entertainment and attention to detail was absolutely first class.
Product: A culinary delight that was perfectly matched with some superb Penfolds wine.

Great experience, friendly staff. Clean and well presented veessel

Yes I would recommend them. It was an excellent way to see Vivid lights. The crew were lovely and the outdoor deck worked really well despite the rain!
Well done folks.

Service: Staffs were little busy but kind and professional.
Product: Although dishes were average, the music was great and very enjoyable.

Service: More creative thinking on menu, service and direction of cruise during VIVID. Circling and stopping in Circular Quay several times, was not value for money.
Product: It was not value for money.

Service: The atmosphere good the food is good the drinks is good only If they can go around and show more view will be perfect
Product: I think it's bit expensive

Service: Quick, smooth, easy & friendly
Product: Great views from every part of The boat & was not crowded. Heaps of space to move around down stairs & on open deck. Great, family atmosphere.

Great Cruise. Staff were very friendly. Easy getting on and off vessel. Happy to recommend

Service: The service was good. But the food was out of shape - the people on the table next to us had stake as well I had steak - but the size of his was more end twice of mine. But food was good in taste - no way I would had been happy with the steak size if that was the only food I would get for the night.
Product: It was easy to book on the net and only a little slow getting on board the boat

Service: Professional and very customer focused.
Product: Value for money was exceptional.

Great value, well organised and plenty of space to move around.

Service: The cruise was great. Lots of opportunities to take photos on the Harbour Cruise and see the Vivid Lights. Embarking and disembarking was done efficiently and without fuss.
Product: No time wasted sitting eating when we just wanted to see the lights.

Service: Excellent meal served by pleasant staff The whole experience was one to remember. VIVID is different when viewed from the harbour
Product: Good meal good value
Happy memories

Service: Not a welcoming service, usually good experience but not this time, dry dissappointing. Unprofessional service from start to finish
Product: Lights and entertainment on shore good

Had a fabulous time on our Vivid Lights Cruise. It ran on time and was great for the kids too.

Service: Booking online was easy. We arrived early and was put on an earlier cruise.
Product: Not as vibrant as I thought they would be.

Enjoyable, well organised crew, prompt departure. As a visitor from country NSW I feel some commentary of voyage would have been an added bonus.

Not enough outdoor standing area for vivid. The interior windows were all foggy so could not see out easily and the outdoor areas were too full to be able to see the sights without obstruction.

Service: We enjoyed our Vivid dinner cruise so much last time we had to do it again with Captain Cook. This was our 2nd time for Vivid. The food was lovely and the service on board was great. I would recommend the MV Sydney 2000 to anyone. It rained but we stayed dry and enjoyed the views.
Product: Food was really good and service was great.

We had a lovely time, thank you.

Service: Booking was easy, staff at counter were friendly
Product: Line up was very long, ships windows were fogged up from previous cruise making it hard to see

Service: Poorly organised, no one seemed to know what boat we were supposed to be on. The boat used was not optimal to see the vivid lights from and they docked us in circular quay for 10mins staring at nothing. Wouldn’t use them again.
Product: Badly organised and not worth the money. Boat used wasn’t great to see out of so you had to stand outside in the rain if you wanted to see anything.

Good Morning,

I have been misinformed about the service, while booking the 'Sunset Cruise'. The refreshments were pathetic, and unlike anything I was told they would be. To make up and give my guest a consolation price, I wasted more money, purchasing a second cruise, immediately following the Sunset Cruise - on the same boat.

As an example; please consider the behaviour of the waiter who foisted on us a second bottle of wine, with only a short time before the end of the 2nd cruise. I then had to argue with the stuff about sitting a few more minutes, finishing the drink while there were cleaning and cluttering around us.

In short, I feel cheated

Service: My friends and I joined a Vivid Cruise on the 9th June, as we are all over 60 we enjoy seeing Vivid via a dinner cruise.
The menu consisted of excellent choices, (4) four entree, (4) four main, (4) dessert. Our choices were delicious, and enjoyed by all.
The on board entertainment, was our era of music, which made dinner all the more enjoyable.
The view of the harbour was clear and all lite up attractions were visible from our seats.
We could not fault the service of our waitress, she was polite and obliging and sorted any minor problems that arose.
We did have one complaint, that tea and coffee were not included in our meal and had to be paid for at the end of the night, as seniors we all enjoy a “cuppa” at the end of a meal.
Product: Need to include tea and coffee as part of the meal not an extra that has to be paid for separately

Vivid cruise departing at 5pm was great for little people - dinner was nice, views amazing!

Service: The Vivid cruise was disappointing as we sat at circular quay looking at a couple of lights on buildings nothing on customs house. No Gumnut babies screened.
Product: Disappointed as we did not think sitting at circular quay for 20 minutes was not much of a cruise.

A terrific way to enjoy Vivid over a lovely meal with great service.

Service: Staff warmly welcomed us aboard, efficiently seated us and offered welcoming beverages. Menu selections taken and served in a timely manner.
Product: Value for money, amazing experience

Service: very attentive staff and spacious environment.
Product: Lovely food and plenty of drink

Service: The Vivid lights cruise was worth taking . It gave a different perspective to see the lights from the Harbour as opposed to being on the foreshore. Compared to lots of other vessels our ship had plenty of room to move around and good viewing positions
Product: Great value and not overcrowded

Service: the staff were excellent and looked after us the cruise was great travelling around harbor the meals had a great variety and very well prepared and presented
Product: well prepared and delivered

Service: Good. Go back again
Product: Excellent , Very good! Time is good for us.

Service: The cruise, food, wine and staff were amazing, we had an awesome night and thank you.
Product: Great value for money thanks

Service: Awsome
Product: Would not have gone to vivid if wasn't for your cruise

Service: Yes
Product: Meal was better than we anticipated. Drinks good.

Good service on the boat. Boarding was confusing with limited space to wait but understandable.

Service: We cruise on a wet night got upgraded to a window seat and where well look after with wine and food, even thou Vivid Lights was disappointing we had a fantastic night with the music provided for us. Thank You
Product: Made our night with excellent service

Service: The food was brilliant & the service faultless. We had a really wonderful evening & would recommend it to anyone.
Product: We all thought the food was very good & the service excellent. It certainly wasn’t cheap, but it surpassed our expectations.

Boat was beautiful and clean. Staff were attentive and friendly. Food and wine quality good. Would have liked more choices for entree and dessert. Boat spent a considerable time at Circular Quay. Didn’t get very close to vivid installations along Botanic Gardens.

Great experience if you were standing outside but the windows fogged up inside so you couldn't see a thing from inside.

Not overcrowded. Didn't queue for long. Quick one hour loop of the harbour during Vivid was exactly what we wanted.

A very pleasant cruise. The boat stopped long enough for us to go outside and view the Vivid lights and the meals were held till we were back at our tables. Staff were most courteous and entertainment very good.

Service: crew were informative and friendly. We enjoyed the vivid tour
Product: Quite affordable and worth the money

Service: I would most certainly would recommend this cruise to friends and family. The service we received was excellent!
Product: This was wonderful! Excellent service the best views!

Service was good however it was raining and all the windows were fogged up so you couldn't see any vivid lights.

Service: Really enjoyed my dinner cruise, will certainly go again when I’m back in Sydney next month. I’ve already recommended it to quite a few people. Excellent service and food, and well worth paying a few extra dollars for a window seat!
Product: Excellent value, lovely food and lots to drink.

Service: Loved the cruise and the meal was great! Would recommend the 5pm departure, after that the lines are long...
Product: Great, would recommend!!!

Service: Efficient and friendly
Product: Good experience;lovely weather

Service: Great way to see the Vivid Lights
Product: Great value for a cruise to see what’s on for Vivid

Service: I spoke with Captain Cook call centre to ask if it was accessible by wheelchair or walker as we hired a bus and driver to take a group of 24 people, I was informed it would be an easy walk down a ramp straight to the boat. On the night there was no parking as ranger told the bus driver to park 300 metres away which meant stairs where in the path, it proved too difficult. The 24 people where very disappointed and a lot of money spent and wasted due to misinformation
Product: I spoke with Captain Cook call centre to ask if it was accessible by wheelchair or walker as we hired a bus and driver to take a group of 24 people, I was informed it would be an easy walk down a ramp straight to the boat. On the night there was no parking as ranger told the bus driver to park 300 metres away which meant stairs where in the path, it proved too difficult. The 24 people where very disappointed and a lot of money spent and wasted due to misinformation

Service: Superb service with flavorsome and innovative food for dinner. The cruise into the Circular Quay basin provided a unique opportunity fo be amazing by the VIVID light shows.
All-in-all a highly memorable experience.
Product: All comments previously provided

Helpful staff, well organised

Some clearer signage would help enormously at the jetty. There is a wharf 1 then a wharf 2 at Bangaroo then another wharf 1 and wharf 2 for Captain Cook and assorted cruise boats but ir would make far more sense of all wharves could be numbered consecutively. The checking of tickets was farcical with staff struggling to read our tickets in the dark and why our tickets had to be checked 3 times by 3 members of the staff I have no idea . The cruise itself was fine once we got on board.

Friendly couple who greeted us on the wharf and told us when to return for boarding. We just wanted to see the lights from the water so we stood up on the rear deck. As it was a short trip, we did not need to use the bar.

Service: Fabulous experience, felt special from the moment we boarded. Food was restaurant quality and service impeccable.
Product: Great wines paired beautifully with the meal

Service: I really did not experience any service it was a one hour vivid cruise so other than the people moving the gang ways I did not meet any one whom worked for Captain cook. For the price I thought the event was a bit of a rip off we cruised from king street wharf to circular quay where we sat for a good 20 mins so I found it all a tad boring to be honest. Having said that the actually boat was in good repair and was conformable
Product: Yes I think it was over priced for what it was

Service: The vivid cruise was actually just a ferry whereas last year it was a huge boat with much better views and comfort.
Product: It was actually a ferry disguised as a cruise

Service: Great service.
Product: A great way to see the vivid lights.

The cruise was lovely and the staff were very pleasant.

Service: The service was good under very wet conditions, not the best night for Harbour cruise, but we were happy with the event.
Product: Value for money and a great light show.

Service: Excellent , caring , polite ,.We had a Wonderful "I love Shdney ' cruise . My two grown up children , and twin Grandsons (5) We have photos of all Vivid Lights , I enjoy looking at them .
Product: Documentation . Booking this too easy ,

Kept me from getting wet, saved my feet and showed me the vivid lights from a different perspective.

Service: Everything was really nice, especially the service. Really good value for money
Product: Nice and relaxing, excellent service

Service: very efficient and well organised
Product: very easy and safe way to see the Vivid lights. Good to get away from the crowds

Service: The VIVID dinner cruise we did we was very good and the service was excellent. The staff certainly went out of their way to ensure you were being well looked after. In regard to the actual menu the entrée of a quinoa and pumpkin salad dome was a little disappointing particularly given the cold weather. It wasn't very nice. The main courses were all as would be expected on a 'bulk produced' menu. Dessert was the same.
Product: The VIVID dinner cruise we did we was very good and the service was excellent. The staff certainly went out of their way to ensure you were being well looked after. In regard to the actual menu the entrée of a quinoa and pumpkin salad dome was a little disappointing particularly given the cold weather. It wasn't very nice. The main courses were all as would be expected on a 'bulk produced' menu. Dessert was the same

Cruise was good. Dissapointed that it was difficult to take pictures because of the crush of people at the rail outside.

Service: The whole experience exceeded our expectations. What a fantastic way to experience Vivid without the crush of the crowds, the long walks or the cold and rain. The food was better than expected, the drinks free-flowing (very limited range but what was available was fine) and the entertainer was unexpectated and a lot of fun. Thank you!
Product: The whole experience exceeded our expectations. What a fantastic way to experience Vivid without the crush of the crowds, the long walks or the cold and rain. The food was better than expected, the drinks free-flowing (very limited range but what was available was fine) and the entertainer was unexpectated and a lot of fun. Thank you!

Service: We were on the Penfolds cruise in 2017 and found the atmosphere was so much better. We also had a band which was great because we could get up to dance. This year we only had 20 people in total and a piano was all the entertainment we had. I would have preferred to pay less and be down stairs. The staff, however and the meals were amazing.
Product: Food and wines were awesome.

While standing out on the top deck, it was very difficult to hear any of the announcements made by the captain. Cruise was late leaving, stopped for reasons unknown and not scheduled in circular quay and then the remainder of the cruise was rushed. On the whole, it was not a great experience.

Great service

Service: The service was excellent and meal was delicious
Product: A delightful night on the harbour

Went for vivid. Was told to arrive half an hour before departure were not allowed to board until 10 minutes before departure.

Was a rainy night, windows all fogged. Boat was far away from lights. Pretty poor experience.

Service: The cruise was really comfortable, we had great views from the deck.
We had a few drinks from the bar and really enjoyed the experience. It’s was great value!!
Product: Great views!! Loved the whole experience.

Service: The cruise itself was fine but the pre-departure process was not well organised. There was no clear instruction what to do when we got to the wharf so many people were just hanging around at the wharf, in the rain. It was very wet and cold and there was almost no shelter. After a while someone showed up and told us we needed to pick up our tickets (at a counter hidden away) and wait at a different spot. It probably wouldn't have been so bad if the weather had been more forgiving, but really could have been avoided with some clear instructions on the booking confirmation (and sorry but having to search on your website only to find 'departure at Wharf 1' is not good enough - try waiting there on a cold wet winter night).
Product: The cruise itself was good, even though it was wet and cold we could still enjoy clear views of the harbour on the deck.

Service: I enjoyed the cruise, but there was nothing EXTRA about it.
Product: I was disappointed, but realise that Cpt Cook Cruises have no control over VIVID

Service: We found the service to be very good on a very busy night. Boarding was slightly chaotic but handled very well.
Product: I thought it may have been slightly overpriced as we only had one alcoholic drink & one soft drink each (our choice, but more was available if desired). I like a coffee after dinner but that was extra. The meal was quite nice although my chicken could have been slightly hotter & the carrot a bit softer. The venue was well set out and tables nicely set although quite noisy with a large crowd during Vivid. We still enjoyed the evening. We also paid extra for a window seat.

Service: Celebrating my boy 9th birthday and the staff n MC make him feel very special that night by announcing his name n singing happy birthday to him🎉🎉🎉🎉
Product: Nice n tasty. Plenty of wine to drink

Helt enkelt underbart.

Great value for money. Not over loaded - still plenty of room to move around inside or on deck. Left on time. Great way to see Vivid highlights in one hour.

Service: Easy booking website, user friendly and efficient.
Product: Easy check in, good food, great service

Service: We have been three times previous and it has always been excellent. This time they didnt have a table ready for us. It is only a small thing, but the boat wasnt full. Great staff,
Product: No ones perfect, but it was pretty good value for money

Service: Good service.
Product: Overall we enjoyed the cruise. My only suggestion would be a more well presented meze platter. A few olives, artichoke hearts and sundried tomatoes was quite disappointing.

The meal was great. Good choices. Loved having musicians employed for the night plus dance for those who love dancing. The crew were friendly and helpful.

Service: Easy to follow and book online and also print out . The trip was wonderful and would recommend Captain Cook Cruises and will use them again
Product: The trip was fantastic took us to see everything and we had a great driver that new where to show us all the lights very impressed.

Service: Wonderful evening excellent food and service. Very well looked after
Product: Excellent food and service

Service: Outstanding! We had booked a cruise on a small boat but we were very fortunate to be upgraded to a larger one with heating, a bar, toilets and a fantastic rooftop which made Vivid even more enjoyable!
Product: Just great value for money!

Service: Service was 5 star. Wish they could 1) turn off interior lights so you could see the lights without going outside and 2) control the crowds that gather in front of those of us that arrive early and get a seat. Late arrivers stand and crowd less than a foot from your legs while you are seated and totally block the view.
Product: Turn off interior lights. Block peopel from standing in front of people in seats

Service: Excellent service. shame about the weather.
Product: bridge and circular quay great, opera house very ordinary, botanical gardens, not half as good as last year.

Service: Service was very good. Staff very polite & helpful.
Product: I thought it was good value for the money.

Service: Clean deck, courteous staff, on time . Time and money spent well.
Product: Properly planned . Didn't rush and stopped at a good view of opera house for almost 10 minutes. Lot of happy faces on the deck.

Service: Friendly staff, great time had by all.
Thank you
Product: Definitely value for money. Staff were friendly and we all had a brilliant night.
Thank you

Service: This was my second vivid cruise. Last year’s was such fun that I invited friends along to experience it. What a disaster! We paid more than last year simply to have a choice of the same food as was served last year. When I asked for more wine, the service staff were rude and dismissive, almost to the point of contempt that we thought paying more was worth more than a choice of meals at each course.
Further, the lights were turned down so we could barely see what we were eating.
I could have save a lot of money and caught the ferry to Manly, had a nice dinner with wine and come home with money spare compared with the poor experience last weekend.
Sadly, it will be never again and I won’t be recommending anyone else does it, either.
Product: Not worth the money. Better food staying on shore and eating at a restaurant.

Service: Captain was informative, staff was friendly. Unfortunately it was a very rainy evening which made it difficult to see through the windows, and the top deck was too windy, can't change the weather, so no fault of the service.
Product: Again the vivid experience was overall ok, just not as exciting as we were expecting.

The time we chose wasn’t too busy which made the boat ride to watch a Vivid lights more enjoyable. We were able to relax at our tables with our drinks and go up to the top when we wanted to. Staff were friendly and it was a nice 1 hr trip.

Nice experience.

Always a great night )

Fantastic as always, would definitely use again :)

Service: The line going into the boat is not organised. I saw people in the wrong queue and missed out their cruise.. I have to keep asking questions to where is our boat. and what time etc etc.. Inside the cruise, food, drinks & service is all perfect. Im hoping the outside service will improve.
Product: Foodwise you can do better. Salmon cook well but no flavour.

Vivid dinner and drinks...Great food, great service, lovely decor, beautiful sights, will book again!

Excellent food and attention from the waiters/waitresses. Music was appropriate and not too loud. Vivid was spectacular despite the drizzly evening.

All of my 50 guests were up dancing on the dance floor... Dinner and bar package was great. Regards,

Steve Gatland

Steve Gatland
Owner Operator
Mid Coast Shuttle / Coach Tours Australia
The Bus & Coach Charter Specialists
PH 02 6552 9114
M 0411 568 022
E [email protected]
W www.coachtoursaustralia.net.au

Exceptional customer service, well done team

The service was amazing & helpful staff.
We both enjoyed the creative 3 x course meals & the selection of beverages

Service: Very helpful and respectful of our needs.
Product: Great food, well presented and just enough choice.

The staff were extremely nice and welcoming.
The food quality was excellent.
The place was very neat and clean including bathrooms.
The sailing was smooth and was appropriate with location in regards to VIVID Sydney Festival.
Will recommend it to others.

Service: We booked a cruise purely to get a better view of the vivid lights. Unfortunately the number of people on board made it impossible to see anything. Even after we moved from our seats, which we lined up for over 30 mins for, We couldn’t get anywhere near the edge to get a good view or even a photo without someone else’s head in the way. I understand the Vivid crowds are big but if you’re going to provide a service to see the lights perhaps put a more reasonable cap on the numbers
Product: Wouldn’t buy it again, disappointed

Absolutely I will recommend, very helpful great customer service and great deals.

Service: the staff were very efficient getting us on board in the rain - but very disappointed in what we could see from the boat - very few lights - thought we would be closer to shore to see what was going on at the Botanical Gardens and the Opera House
Product: as we did not get our monies worth - did not see many lights -

Service: I purchased discounted tickets online through the Entertainment Book offer, the tickets were almost half price, it was a good deal.
Product: It started raining while we were queued at the quay (no cover), luckily we had umbrellas with us, a number of people queuing ran for cover. And unfortunately, because it was raining, the boat windows fogged up with condensation so we had to continuously wipe the windows to try and see out. If it had been a fine night and we could have gone up to the viewing deck, it would have been a lot better.

The service staff were great, the barman on duty Mark, was very helpful with choosing cocktails.

Service: Total overall service was very high and professional.
Product: Felt a little rushed and would have been a little nicer to spread the time out.

Great service, enjoyed the Cruise.

Service: We absolutely loved the Dinner and Cruise. The service was excellent! All staff were very friendly. We celebrated our 5 year anniversary and it was lovely. The food was amazing and the pianist played a very nice selection of music. Thank you!
Product: It was amazing! It went beyond our expectations!