Service: The service was good the cruise was on time the customer service staff at the inquiry desk on the wharf were very helpful.
Product: It would have been a lot more enjoyable if there were more vivid lights on display to see however, i think that there was more on display to see on foot.
Suggestion for next year increase the vivid lights for the people to see on the cruise.

We thoughly enjoyed our one hour Vivid night cruise on the Captain Cook Cruises. Our first time in Sydney and this was a wonderful way to see the Vivid lighting display. It was amazing.
Would highly recommend this cruise.

Pleasant and extremely helpful staff on the jetty. We only did a short Vivid Lights cruise so can't elaborate much more than that. Very enjoyable experience.

Great ship and left on time.

Beau bateau, ponctuel, bonne organisation

Service: Serviced us promptly and with good skills
Product: Found the access a bit of a fight on the internet had to have a couple of goes sorting it out.

Service: It was a great experience onboard the cruise to see Vivid Sydney. Timing choices are great and cruise enable view of the lights on upper deck. Will definitely recommend this to anyone next year.
Product: Wonderful experience for Vivid Sydney and the cruise journey is smooth and able to view surrounding lights well.

Yes the Vivid harbour cruise was good, glad it was not packed and we were able to get a seat and move around could have been a little longer and gone further up the harbour

Service: The service was great by Captain Cook Cruises. Unfortunately on the night it was raining so vivid was not as vivid as it could off been.
Product: Due to rain on the evening of our cruise it was a bit disappointing. Not the cruise lines fault - cannot predict the weather.

Excellent experience and service. Thank you.

it was easy to reach the cruise from king street wharf and on arrival we were quickly seated at a window to view vivid. meal service was quick and the staff were pleasant

Service: I bought tickets for the family to enjoy the Vivid experience and we all enjoyed it.
Product: The cruise was really enjoyable for our family.

Service: Yes I would do it again and use your services.
Product: lovely short cruise for business guests here for a meeting so they were able to one, enjoy our harbour and two see the lights

Service: It was a nice, short cruise through the Harbor for the Vivid lights of Sydney.
Product: Good cruise, I enjoyed the sights along the harbor.

Yes I would we loved our seats and the meal was good staff need to better trained had water spilled over me

Service: Great service, friendly staff, nice boat
Product: Great way to see the vivid lights in a short time

Service: The food and friendliness of the staff during our VIVID Dinner cruise was excellent. Great value for the money we spent. Can highly recommend this cruise.
Product: Excellent food and very friendly staff. Great value for the money we spent.

Coukdhave some snack food for children

Service: It was so good as the Captain make sure we saw absolutely everything, both sides
of the Harbour.
The only criticism was that a lot of us could not understand the accent of the
person speaking over the loudspeaker, but that was not a problem.
Product: see previous page for comments

Lovely flexible staff on boat and also before boarding.

Service: Very nice welcome, nice staff good music 10/10 for all that , but I noticed the other diners had almost finished their main meal and we had not been served ours .When I bought this to their attention our meal came out, nice and hot but, then they turned the lights right down and we had trouble eating in the dark. My 75 year old sister had just had an eye operation so this put a dampener on our night.
Product: Our main meal didn't arrive until I bought it to the staffs attention. Although hot and tasty, the lights were then dimmed. We are two elderly people so we had trouble with this.

Service was great. Right from queueing when a customer service chap came along the line to ensure that we were all in the right queue. What a refreshing service.
Or meal was great and the service of the staff was exemplary. In light of the weather Sydney has been experiencing, you even ensured a glorious night for our Vivid cruise!

Service: Well organised, on time, safe and good arrangement on embarkation and disembarkation.
Product: Easy and simple online purchase and check in.

Well organised, quietly efficient staff who helped make the evening a pleasurable experience.

Service: The cruise was advertised as a Vivid Lights tour. Having done the walking tour the night before we were very disappointed with the light show from the cruise. The crew, however were helpful and professional.
Product: Did not live up to the expectations created by the advertising

Service: Very enjoyable,delightful food ,top service.
Product: Just right,nice food,I dont drink, but service was still bewt

Service: Staff were very friendly and courteous but were disappointed that the windows were not cleaned further back on the sides of the boat.
Product: Easy to use and confirmation by email was immediate.

We enjoyed our Vivid dinner cruise very much. An enjoyable meal, excellent service & a well organized way to view the Vivid ligts.

Service: it Was my friends birthday, and i specified that it was important for me in the booking.

Well i bought the extras, and it said that we had guaranteed a table next to the window.

we arrived, they sat us next to a group of around 50 teenager girls, screaming, and we were sitting just in the middle of the boat i an a small table, i went to speak with the managers, that happily moved us to a nicer table, as in the booking said that we had a guaranteed window sit.

The Night was OK, we had a door to the exterior, where people constantly were opening and closing the door. leaving us exposed to the wind.

When the end of the night were close, they brought desert, which for my surprise, they did not did anything special for us but yes for the others birthday.

Which was very disappointing to be honest. as i though this was going to be an a amazing 5 * dinner, which ended in a OK dinner.
Product: This did not meet any of my expectations. OK dinner in an overpriced tag.

Service: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised.
Product: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised

Service: The whole experience was enhanced by the prompt and friendly service from all staff. Boarding was very quick and smooth, and getting seated was simple. The attention we received all evening was first class.
Product: Value for money was very good and the cruise itself did not disapoint

Service: Everything from boarding to disembarking was perfect. My gluten-free meal was delicious. The dessert was probably the only low point.
Product: Meal was excellent, except for dessert, which we moticed mist people only partially ate. Drinks great!

Service: On Sunday 10 June I took my mother (for her Mother's day present) and my daughter on the 5.45pm Vivid one hour cruise.

Based on our experience we'll not be going on any more trips with your company.

1. with such darkened windows it was impossible to see the lights clearly.

2. as it was a cool night we didn't want to sit upstairs so stood at the rear. The stench of fuel fumes made it impossible to stay out there too long.

3. I've no idea why we sat at Circular Quay. And moreso when the choking fumes meant it was difficult to stay out on the rear deck.

4. we weren't taken into the cove near the Botanical Gardens so saw little of the lights there.

There was absolutely nothing that I saw from the boat's perspective, that I couldn't have seen by land.

I wasted my money by buying these 3 tickets. My mother agreed.

I won't be recommending your company and nor will my mother.

I'd like my money refunded for an unsatisfactory experience that didn't meet expectations of what I read online.

NB: Beside the automatic reply I received after sending this email to their feedback address I haven't heard a thing.
Product: A massive waste of my hard earned money.

Service: The booking process was very easy... The customer service and hospitality on-board was excellent.. The 3 course dinner was excellent.. I will always book with Captain Cook Cruises for all my groups... Steve Gatland, Coach Tours Australia
Product: At Captain Cook, the Vivid Sydney 07.30pm Dinner Cruise is Perfect for our Coach Tours Australia Groups

Service: My wife and I were afforded excellent service all evening. We did the Australia Day cruise earlier this year and believe this cruise was of equal value.
Product: Great value for money. Excellent evening.

The Vivid Cruise was well organised, well staffed and very enjoyable.

The staff very friendly and helpful

Service: Efficient service re tickets boarding and disembarkation.
Product: Good view of Vivid from the water

A lovely cruise to see Vivid around the harbour.

Provide refunds when customers are unexpectedly hospitalised and unable to use tickets they had purchased in advance and fully paid for!

Service: Cruise to see Vivid lights just the right length. Admired the girls out the front who spent a good 3/4 hour directing people to right departure point with a great deal of humour and good will. (Better signage with departure times and company would be much better).
Product: Enjoyed the trip and thought the price was reasonable. Drinks a little expensive though.

Service: Ticketing staff was not friendly at all. The boat/ship/ferry was dated. We took the "John Cadman II" on 13 June 2018 @8pm. Queue was long and ground staffs were not very professional with dealing with the crowds. They need more trainings. The cruise itself was quite good with the Sydney sceneries. Should have more seats on the decks.
Product: Over priced with minimal hospitality on board. Even the river cruise in Singapore is better.

Great experience, lovely staff and service.
Have recommended your cruise to other colleagues

When bookings the cruise it started that I was paying for the cruise which included a drink on boatd. When we got there we had to pay for all drinks and there was no complimentary drink.

Good service the waitress was very good

Cruise itself was great. I would recommend more staff to serve refreshments as wait time was very lengthy.

High expectation, low delivery

Thank you.

Service: Great table service with great staff.
Product: Great table service with great staff.

Service: Excellent service and incredible views of the Harbor Bridge and Oprea House.
Product: Great price for the excellent trip

Service: I was very disappointed that we saw so little of the Vivid Lights,that was my main reason for going on the cruise, i have Arthritis in my hips and find it difficult walking a lot, the meal was nice and our waiter Tobias was very attentive, i wondered why we did not go into Farm Cove to view the lights from the Botanic Gardens,we stopped at a wharf in Circular Quay(why i do not know) i felt the time spent here could have taken us into Farm Cove instead.
Product: Won't go again, didn't see enough Lights

Pleasant enough experience. Just frustrated at lack of visibility of customs house area from the boat. Rest of experience very good

Very accessible for my disabled daughter to alight on to the boat.
Booking team more than helpful with credit to my account due to my over booking.
Boat was clean and well equipped
Length of cruise time perfect

Service: Great experience, and great way to show visitors the VIVID lights without the crowds.
Product: Great price for tickets for this event.

Service: Busy / lots of people event but loaded and disembarked efficiently with assistance of the shore crew. Cruise length about right for the purpose of viewing Vivid. Drinks on purchase basis available onboard as expected. Enjoyed the experience.
Product: Just the right length, got to view heaps of the lit areas, plenty of time at the opera house and in circular quay. Drinks were available for purchase.

Service: Unless you were on the top deck, you couldn't really get a good view of the lights because the interior lights on the boat were reflecting on the windows. Because of this, the upper deck was overcrowded and our kids couldn't see past the adults anyway.
Product: The staff at checkin were friendly and the boat staff were friendly as well. The overall ease of booking was good & changing the booking was equally as painless.

Service: Everything went like clockwork. We took the hour-long Vivid Sydney Cruise, and we had plenty of time to see and photograph all the sites.
Product: We got to see everything from a new vantage point.

Service: Had a perfect night on a vivid dinner and cruise. Food was perfect, the staff so friendly and nice background live music. Would highly recommend a Captain Cook Cruise.
Product: Great value, best night out

Service: Service was OK but we booked for an hour cruise and it was barely 50 minutes.
Could have gone further on the Harbor.
Product: Booked an hour cruise and barely got 50 minutes. Could have gone further on the Harbor

Poor experience when making the booking with a group. Original price to other members of the group was $29, however- due to a delicate family situation, I was unable to book until closer to the day and was forced to pay $39. Not worth even $19!!!

..

Service: WARM AND WELCOMING.
Product: PROMPT SERVICE. GOOD WINE AND FOOD MATCH AND NICE MENU

Service: The staff were friendly and good at there jobs, the view was superb ( its hard to beat Vivid) and the food excellent.
My family had a great night - thankyou.
Product: Please see the comments above

The staff were courteous, the boat was great even in the rain!
There was a very brief description of our journey before we left the dock but for an event such as this a commentary would have been so good.
Nothing was available, no running voice commentary, no printed information, not even map of journey and where the vivid installations could be seen.

Service: Great and affordable
Product: Affordable and amazing yay

Service: Staff were amazing - very attentive and patient in locating the whales.
Product: Loved it! Best way to enjoy Vivid. Plenty of room. Tables and chairs and no problems boarding etc

Service: The cruise itself was amazing, the journey was great, although some details in certain locations should be added, for example like getting closer towards Sydney Opera House or Luna Park
Product: Great value of money and comfortable service

Service: service
Product: excellent online communication

A spectacular night made all the better by fabulous service, good food & wine and an amazing view. Thanks Captain Cook for such a memorable experience.

It was fantastic.

Service: First class operation. The ship was spotless and comfortable. The trip to view VIVID was wonderful; lots of camera moments particularly when inside the Quay area. Perhaps the highlight pics were of the Opera House and Luna Park.

We hope to do the Captain Cook Cruise next year, perhaps the "dinner' cruiser.
Product: Just Brilliant - Capt Cook would have been impressed.

Service: Well organised. Lovely friendly efficient service staff. Good value. Very pleasant evening. Love that it's 2 hour cruise not 3. Plenty of time for eating and viewing. Chosen specifically for that reason. Food and wine package looked good and it was. Lovely service lady came looking for us out on deck to let us know food on table. Definitely do it again just for fun.
Product: Good value Service staff attentive and friendly

Poor menu supposedly vivid cruise but pathetic display total waste of money

it was a very interesting experience. A beautiful cruise, sailed on time. However, the ticket security system. no one checked our tickets. It was rather strange. as if I could go to the ship without buying tickets

Service: It was a great night, lovely vessel, warm and friendly crew. All was a beautiful experience. Thank you.
Product: All went smoothly and easily.

Service: Service was very good my daughter in a wheelchair and staff were very helpful and friendly with getting on and off the vessel even coming up and making sure she could see the vivid light property thank you will travel you guys again
Product: Staff very helpful with getting to the vessel

Service: We enjoyed a one hour cruise to see Vivid. It was a terrific way to see everything and we thoroughly enjoyed it!
Product: It was a great way to see a lot of vivid at once. I’d definitely do that again.

Service: Al good
Product: My friend hadn’t eaten and there was nothing behind the bar in terms of snacks. I had to dash to a neighbouring bar before departure to get some packets of crisps.

Service: Everything was good about our experience I have recommended Captain Cook to other people already and if I get another opportunity I will cruise with you again
Product: My partner and myself had a great time thank you

Service: Fantastic from the start. Friendly crew and very attentive wait staff. Food was excellent, drinks were flowing, a great view for vivid. A band playing just outside out seating area was great too.
Product: Great service, great food, attentive staff. Great views. Fantastic from booking to conclusion

Service was amazing. Food was way better than expected. And the highlight was going to the outdoor balconies when they opened them up for the best vivid views! Would do again, highly recommend

Service: It was very well organised.
Product: It was very well organised and staff were very friendly

The services, food and ambience was excellent! Would definitely go again.

Service: Awesome service and such lovely staff. We did the vivid light cruise and loved it.
Product: Fabulous! We did Vivid Light cruise and loved it. Great service.

Service: Staff were great, welcoming and organised serving and replenishing drinks promptly. Live music and dancing was an added bonus. Had a great night
Product: Great Value for money for a 3 Course Meal, all drinks and entertainment while cruising the harbour and watching Vivid Lights

It was a good overall experience. Crew and vessel were nice and drinks were of expected quality/value. Food was disappointing. My salad came dressed and hers did not, and my dessert was missing things hers had. Quality of food was ok but some more bread would have been good. Also...lighting made the lights tour hard to enjoy as the glare into the boat was bad...due to the glare people had to stand behind window seat tables and press their phones onto the glass. Overall ok...i would be willing to try a different cruise.

Service: It was not the boat/package that we booked. We were told over the phone the boat was a large boat fitting 200-300 people with a drink on arrival. We arrived to find it was a 30-40 person sized boat which made it very choppy and there was no free drink on arrival. Not sure I would use Captain Cook again
Product: Not the boat/package which was sold to us over the phone.

Service: My wife was in a wheelchair and the staff were absolutely brilliant,helping us onto the boat and making sure we had all we needed. The rain was a nuisance but the harbour cruise was excellent and slow enough for us to see everything we wanted to.
Product: Online purchase,no problems.

Service: Pulled into circular quary & stayed there for no apparent reason. Not much in the way of beverages to purchase
Product: online purchase experience was good

Service: Cruise was fine. surprisingly plenty of room on board and seats availablle. Really need to work on improved organisation and easy identification of queues for customers trying to line up for their allotted cruise. King St wharf very dark during vivid, thousands of people in vicinity and multiple wharfs and cruises departing at different times creates confusion and people in wrong queues and some disgruntled customers. Recommend colour coding cruise times and provide some signage, setting up chicanes for queues for different cruise times and providing lots of elevated well lit temporary signposting that is visible above crowd. ie yellow 8.15pm captain cook cruise with at least 2 staff holding lollipop sign and guiding people to correct queue.
Product: Disorganisation for queues. Couldnt see which queue belonged to which wharf as they wrapped around each other. We started in wrong queue. Then got moved a few times to another queue whilst waiting for cruise. Nil to minimal lighting on wharf and no signage at all. You must install some chicanes to control queues and prevent overspill back up onto walkways and provide some signage.

Service: Excellent service from all of the staff, very friendly and efficient. I also appreciate the effort taken by the dining room staff to cater to my need for a totally gluten free diet, very much appreciated.
Product: Excellent dinner, service by staff, and attention to my need for gluten free dinner

Service: Not as represented from website
Hard to find correct que at warf
Product: An announcement was made at start when we cast off. We were at back of boat and could not understand a word.

A cominarty of what we were viewing would have been appreciated.

Service: We enjoyed the cruise once we got going. But boarding was just a huge mess. lines everywhere, people not knowing where to line up. Staff in the office just saying join a line. You need someone or several people on the ground helping people and several lines for each cruise, not all in together. As an event organiser, this was organised chaos. Nobody knew what to do or where to go and nobody was helping. Be there for 7pm leaving and we are still not onboard. I know vivid is a big money spinner for you, but you need to address the boarding issues. People pushing in once we were lined up, would not occur if you had it organised.
The cruise was great and we enjoyed it, but the rest was a disaster.
Product: I purchased online months before, which meant nothing on boarding. The cruise was nice and we enjoyed the views. But it wasn't a full hour as was stated on the ticket. Boat was clean and staff friendly onboard.

Service: Overall fair value for money. Service staff good, decor good. Music so, so
Product: Did the vivid dinner cruise. Good food but a complete lack of choice of entree and desert. If you didn't like the creations then stiff luck. Wine average.

Service: Very pleased with our seating position, quality of food and the service levels.
Product: A great evening at a great event.

Our second time with Captain Cook Cruises, lovely experience.

Service: Attention to detail and quality service. We thoroughly enjoyed our dinner cruise to enjoy the lights of Vivid! A great experience
Product: Lovely food options, prepared a little differently

The boar was clean and crew got us on and off the boat quickly

Service: Great reliable service. Shame the shelters near the wharf weren't bigger to protect one from the elements.
Product: Easy to book cruise & reasonable priced.

Service: The cruise was easy to access, the route taken could have been better - taking in farm cove and focussing on Vivid more than a harbour cruise.
The prices was good - we had a discount coupon.
The boat also had plastic covers which should have been opened properly to allow better viewing.
Product: It was quite easy - the site is a little complicated and the paperwork provided was overly detailed and not that useful.

Service: Tour was well organised, stuck to schedule and gave us great views of the Vivid Sydney lights.

I think it would have been nice to have operated from Circular Quay as we could more easily get to see installations from the land in the one night we had available but with the numbers involved it obviously was not practical to do that.

An enjoyable cruise a d a few., y good look at the main Vivid lights. Thanks.
Product: See customer experience comment

Service: Beautiful Cruising Sydney harbour for vived festable
Product: Perfect way to see vived around the harbour

Had a great Cruise, perfect weather, great views of Vivid from the water.

Couldn't hear the safety announcement on the top deck so luckily, there were no issues.

Service: Meal was great.
Friendly service.
Product: Friendly staff. Allocated table was great. Excellent view.

Service: Ambiance - The staff were obliging and the meal was excellent. wet outside but comfy inside for the sights of ViviD. had a wonderful evening
Product: Very tasty meal and drinks were kept up

FROM THE MOMENT BOARDING THE STAFF MADE YOU FEEL WELCOMED & MADE SURE EVERYTHIMG WAS TO OUR LIKING. THE FOOD WAS VERY NICE & LOVELY WINE TO ACCOMPANY IT.

Service: Yes, would easily recommend, everything was so good, a very memorable experience for us, definitely the best way to do Vivid.
Product: Great Service, Great Food, beautiful experience.

I would certainly purchase another cruise when the occasion arises. The check-in was efficient and the cruise itself was terrific.

Service: Well having been on your cruises over the years the service is still top class.
Product: the meals were great and the wine was something else

Service: The cruise itself was fine, but I thought the advertising of it was a bit misleading. It was promoted as a Vivid Cruise but all you see is the Harbour Bridge and Opera House. I was expecting to see more lights.
Product: Good price for a one hour cruise.

We had pre-purchased for the 6.45pm cruise, however, we were sent back to the end of the line to wait for no reason. After a long wait we were redirected back to the head of the queue by another CC person and boarded the 7.15pm cruise. Some staff seemed quite disorganised maybe because of the large line-up and needed a better plan to work by. Perhaps some large line-up signs with the boat boarding times that one could choose and line up behind. We were not in a hurry so didn't matter, however, I would've been upset if we had another engagement afterwards. A couple beside us, who were also herded back, boarded with us and they had booked for the 6.15pm!
The cruise itself was very enjoyable.

line person arrogant.......

Great experience, friendly staff. Clean and well presented veessel

Yes I would recommend them. It was an excellent way to see Vivid lights. The crew were lovely and the outdoor deck worked really well despite the rain!
Well done folks.

Service: Staffs were little busy but kind and professional.
Product: Although dishes were average, the music was great and very enjoyable.

Service: More creative thinking on menu, service and direction of cruise during VIVID. Circling and stopping in Circular Quay several times, was not value for money.
Product: It was not value for money.

Service: The atmosphere good the food is good the drinks is good only If they can go around and show more view will be perfect
Product: I think it's bit expensive

Service: Quick, smooth, easy & friendly
Product: Great views from every part of The boat & was not crowded. Heaps of space to move around down stairs & on open deck. Great, family atmosphere.

Great Cruise. Staff were very friendly. Easy getting on and off vessel. Happy to recommend

Great value, well organised and plenty of space to move around.

Service: The cruise was great. Lots of opportunities to take photos on the Harbour Cruise and see the Vivid Lights. Embarking and disembarking was done efficiently and without fuss.
Product: No time wasted sitting eating when we just wanted to see the lights.

Service: Excellent meal served by pleasant staff The whole experience was one to remember. VIVID is different when viewed from the harbour
Product: Good meal good value
Happy memories

Service: Not a welcoming service, usually good experience but not this time, dry dissappointing. Unprofessional service from start to finish
Product: Lights and entertainment on shore good

Had a fabulous time on our Vivid Lights Cruise. It ran on time and was great for the kids too.

Service: Booking online was easy. We arrived early and was put on an earlier cruise.
Product: Not as vibrant as I thought they would be.

Enjoyable, well organised crew, prompt departure. As a visitor from country NSW I feel some commentary of voyage would have been an added bonus.

Not enough outdoor standing area for vivid. The interior windows were all foggy so could not see out easily and the outdoor areas were too full to be able to see the sights without obstruction.

Service: Booking was easy, staff at counter were friendly
Product: Line up was very long, ships windows were fogged up from previous cruise making it hard to see

Service: Poorly organised, no one seemed to know what boat we were supposed to be on. The boat used was not optimal to see the vivid lights from and they docked us in circular quay for 10mins staring at nothing. Wouldn’t use them again.
Product: Badly organised and not worth the money. Boat used wasn’t great to see out of so you had to stand outside in the rain if you wanted to see anything.

Vivid cruise departing at 5pm was great for little people - dinner was nice, views amazing!

Service: The Vivid cruise was disappointing as we sat at circular quay looking at a couple of lights on buildings nothing on customs house. No Gumnut babies screened.
Product: Disappointed as we did not think sitting at circular quay for 20 minutes was not much of a cruise.

Service: Staff warmly welcomed us aboard, efficiently seated us and offered welcoming beverages. Menu selections taken and served in a timely manner.
Product: Value for money, amazing experience

Service: very attentive staff and spacious environment.
Product: Lovely food and plenty of drink

Service: The Vivid lights cruise was worth taking . It gave a different perspective to see the lights from the Harbour as opposed to being on the foreshore. Compared to lots of other vessels our ship had plenty of room to move around and good viewing positions
Product: Great value and not overcrowded

Service: Good. Go back again
Product: Excellent , Very good! Time is good for us.

Service: The cruise, food, wine and staff were amazing, we had an awesome night and thank you.
Product: Great value for money thanks

Service: Awsome
Product: Would not have gone to vivid if wasn't for your cruise

Service: Yes
Product: Meal was better than we anticipated. Drinks good.

Good service on the boat. Boarding was confusing with limited space to wait but understandable.

Service: We cruise on a wet night got upgraded to a window seat and where well look after with wine and food, even thou Vivid Lights was disappointing we had a fantastic night with the music provided for us. Thank You
Product: Made our night with excellent service

Boat was beautiful and clean. Staff were attentive and friendly. Food and wine quality good. Would have liked more choices for entree and dessert. Boat spent a considerable time at Circular Quay. Didn’t get very close to vivid installations along Botanic Gardens.

Great experience if you were standing outside but the windows fogged up inside so you couldn't see a thing from inside.

Not overcrowded. Didn't queue for long. Quick one hour loop of the harbour during Vivid was exactly what we wanted.

A very pleasant cruise. The boat stopped long enough for us to go outside and view the Vivid lights and the meals were held till we were back at our tables. Staff were most courteous and entertainment very good.

Service: crew were informative and friendly. We enjoyed the vivid tour
Product: Quite affordable and worth the money

Service was good however it was raining and all the windows were fogged up so you couldn't see any vivid lights.

Service: Really enjoyed my dinner cruise, will certainly go again when I’m back in Sydney next month. I’ve already recommended it to quite a few people. Excellent service and food, and well worth paying a few extra dollars for a window seat!
Product: Excellent value, lovely food and lots to drink.

Service: Loved the cruise and the meal was great! Would recommend the 5pm departure, after that the lines are long...
Product: Great, would recommend!!!

Service: Efficient and friendly
Product: Good experience;lovely weather

Service: Great way to see the Vivid Lights
Product: Great value for a cruise to see what’s on for Vivid

Service: I spoke with Captain Cook call centre to ask if it was accessible by wheelchair or walker as we hired a bus and driver to take a group of 24 people, I was informed it would be an easy walk down a ramp straight to the boat. On the night there was no parking as ranger told the bus driver to park 300 metres away which meant stairs where in the path, it proved too difficult. The 24 people where very disappointed and a lot of money spent and wasted due to misinformation
Product: I spoke with Captain Cook call centre to ask if it was accessible by wheelchair or walker as we hired a bus and driver to take a group of 24 people, I was informed it would be an easy walk down a ramp straight to the boat. On the night there was no parking as ranger told the bus driver to park 300 metres away which meant stairs where in the path, it proved too difficult. The 24 people where very disappointed and a lot of money spent and wasted due to misinformation

Service: Superb service with flavorsome and innovative food for dinner. The cruise into the Circular Quay basin provided a unique opportunity fo be amazing by the VIVID light shows.
All-in-all a highly memorable experience.
Product: All comments previously provided

Helpful staff, well organised

Some clearer signage would help enormously at the jetty. There is a wharf 1 then a wharf 2 at Bangaroo then another wharf 1 and wharf 2 for Captain Cook and assorted cruise boats but ir would make far more sense of all wharves could be numbered consecutively. The checking of tickets was farcical with staff struggling to read our tickets in the dark and why our tickets had to be checked 3 times by 3 members of the staff I have no idea . The cruise itself was fine once we got on board.

Friendly couple who greeted us on the wharf and told us when to return for boarding. We just wanted to see the lights from the water so we stood up on the rear deck. As it was a short trip, we did not need to use the bar.

Service: I really did not experience any service it was a one hour vivid cruise so other than the people moving the gang ways I did not meet any one whom worked for Captain cook. For the price I thought the event was a bit of a rip off we cruised from king street wharf to circular quay where we sat for a good 20 mins so I found it all a tad boring to be honest. Having said that the actually boat was in good repair and was conformable
Product: Yes I think it was over priced for what it was

Service: The vivid cruise was actually just a ferry whereas last year it was a huge boat with much better views and comfort.
Product: It was actually a ferry disguised as a cruise

Service: Great service.
Product: A great way to see the vivid lights.

The cruise was lovely and the staff were very pleasant.

Service: The service was good under very wet conditions, not the best night for Harbour cruise, but we were happy with the event.
Product: Value for money and a great light show.

Service: Excellent , caring , polite ,.We had a Wonderful "I love Shdney ' cruise . My two grown up children , and twin Grandsons (5) We have photos of all Vivid Lights , I enjoy looking at them .
Product: Documentation . Booking this too easy ,

Kept me from getting wet, saved my feet and showed me the vivid lights from a different perspective.

Service: Everything was really nice, especially the service. Really good value for money
Product: Nice and relaxing, excellent service

Service: very efficient and well organised
Product: very easy and safe way to see the Vivid lights. Good to get away from the crowds

Service: The VIVID dinner cruise we did we was very good and the service was excellent. The staff certainly went out of their way to ensure you were being well looked after. In regard to the actual menu the entrée of a quinoa and pumpkin salad dome was a little disappointing particularly given the cold weather. It wasn't very nice. The main courses were all as would be expected on a 'bulk produced' menu. Dessert was the same.
Product: The VIVID dinner cruise we did we was very good and the service was excellent. The staff certainly went out of their way to ensure you were being well looked after. In regard to the actual menu the entrée of a quinoa and pumpkin salad dome was a little disappointing particularly given the cold weather. It wasn't very nice. The main courses were all as would be expected on a 'bulk produced' menu. Dessert was the same

Cruise was good. Dissapointed that it was difficult to take pictures because of the crush of people at the rail outside.

Service: The whole experience exceeded our expectations. What a fantastic way to experience Vivid without the crush of the crowds, the long walks or the cold and rain. The food was better than expected, the drinks free-flowing (very limited range but what was available was fine) and the entertainer was unexpectated and a lot of fun. Thank you!
Product: The whole experience exceeded our expectations. What a fantastic way to experience Vivid without the crush of the crowds, the long walks or the cold and rain. The food was better than expected, the drinks free-flowing (very limited range but what was available was fine) and the entertainer was unexpectated and a lot of fun. Thank you!

While standing out on the top deck, it was very difficult to hear any of the announcements made by the captain. Cruise was late leaving, stopped for reasons unknown and not scheduled in circular quay and then the remainder of the cruise was rushed. On the whole, it was not a great experience.

Went for vivid. Was told to arrive half an hour before departure were not allowed to board until 10 minutes before departure.

Was a rainy night, windows all fogged. Boat was far away from lights. Pretty poor experience.

Service: The cruise was really comfortable, we had great views from the deck.
We had a few drinks from the bar and really enjoyed the experience. It’s was great value!!
Product: Great views!! Loved the whole experience.

Service: The cruise itself was fine but the pre-departure process was not well organised. There was no clear instruction what to do when we got to the wharf so many people were just hanging around at the wharf, in the rain. It was very wet and cold and there was almost no shelter. After a while someone showed up and told us we needed to pick up our tickets (at a counter hidden away) and wait at a different spot. It probably wouldn't have been so bad if the weather had been more forgiving, but really could have been avoided with some clear instructions on the booking confirmation (and sorry but having to search on your website only to find 'departure at Wharf 1' is not good enough - try waiting there on a cold wet winter night).
Product: The cruise itself was good, even though it was wet and cold we could still enjoy clear views of the harbour on the deck.

Service: I enjoyed the cruise, but there was nothing EXTRA about it.
Product: I was disappointed, but realise that Cpt Cook Cruises have no control over VIVID

Service: We found the service to be very good on a very busy night. Boarding was slightly chaotic but handled very well.
Product: I thought it may have been slightly overpriced as we only had one alcoholic drink & one soft drink each (our choice, but more was available if desired). I like a coffee after dinner but that was extra. The meal was quite nice although my chicken could have been slightly hotter & the carrot a bit softer. The venue was well set out and tables nicely set although quite noisy with a large crowd during Vivid. We still enjoyed the evening. We also paid extra for a window seat.

Service: Celebrating my boy 9th birthday and the staff n MC make him feel very special that night by announcing his name n singing happy birthday to him🎉🎉🎉🎉
Product: Nice n tasty. Plenty of wine to drink

Great value for money. Not over loaded - still plenty of room to move around inside or on deck. Left on time. Great way to see Vivid highlights in one hour.

Service: Easy booking website, user friendly and efficient.
Product: Easy check in, good food, great service

Service: Easy to follow and book online and also print out . The trip was wonderful and would recommend Captain Cook Cruises and will use them again
Product: The trip was fantastic took us to see everything and we had a great driver that new where to show us all the lights very impressed.

Service: Outstanding! We had booked a cruise on a small boat but we were very fortunate to be upgraded to a larger one with heating, a bar, toilets and a fantastic rooftop which made Vivid even more enjoyable!
Product: Just great value for money!

Service: Service was 5 star. Wish they could 1) turn off interior lights so you could see the lights without going outside and 2) control the crowds that gather in front of those of us that arrive early and get a seat. Late arrivers stand and crowd less than a foot from your legs while you are seated and totally block the view.
Product: Turn off interior lights. Block peopel from standing in front of people in seats

Service: Excellent service. shame about the weather.
Product: bridge and circular quay great, opera house very ordinary, botanical gardens, not half as good as last year.

Service: Service was very good. Staff very polite & helpful.
Product: I thought it was good value for the money.

Service: Clean deck, courteous staff, on time . Time and money spent well.
Product: Properly planned . Didn't rush and stopped at a good view of opera house for almost 10 minutes. Lot of happy faces on the deck.

Service: Friendly staff, great time had by all.
Thank you
Product: Definitely value for money. Staff were friendly and we all had a brilliant night.
Thank you

Service: Captain was informative, staff was friendly. Unfortunately it was a very rainy evening which made it difficult to see through the windows, and the top deck was too windy, can't change the weather, so no fault of the service.
Product: Again the vivid experience was overall ok, just not as exciting as we were expecting.

The time we chose wasn’t too busy which made the boat ride to watch a Vivid lights more enjoyable. We were able to relax at our tables with our drinks and go up to the top when we wanted to. Staff were friendly and it was a nice 1 hr trip.

Nice experience.

Always a great night )

Fantastic as always, would definitely use again :)

Service: The line going into the boat is not organised. I saw people in the wrong queue and missed out their cruise.. I have to keep asking questions to where is our boat. and what time etc etc.. Inside the cruise, food, drinks & service is all perfect. Im hoping the outside service will improve.
Product: Foodwise you can do better. Salmon cook well but no flavour.

Vivid dinner and drinks...Great food, great service, lovely decor, beautiful sights, will book again!

All of my 50 guests were up dancing on the dance floor... Dinner and bar package was great. Regards,

Steve Gatland

Steve Gatland
Owner Operator
Mid Coast Shuttle / Coach Tours Australia
The Bus & Coach Charter Specialists
PH 02 6552 9114
M 0411 568 022
E [email protected]
W www.coachtoursaustralia.net.au

Exceptional customer service, well done team

The service was amazing & helpful staff.
We both enjoyed the creative 3 x course meals & the selection of beverages

Service: We booked a cruise purely to get a better view of the vivid lights. Unfortunately the number of people on board made it impossible to see anything. Even after we moved from our seats, which we lined up for over 30 mins for, We couldn’t get anywhere near the edge to get a good view or even a photo without someone else’s head in the way. I understand the Vivid crowds are big but if you’re going to provide a service to see the lights perhaps put a more reasonable cap on the numbers
Product: Wouldn’t buy it again, disappointed

Absolutely I will recommend, very helpful great customer service and great deals.

Service: the staff were very efficient getting us on board in the rain - but very disappointed in what we could see from the boat - very few lights - thought we would be closer to shore to see what was going on at the Botanical Gardens and the Opera House
Product: as we did not get our monies worth - did not see many lights -

Service: I purchased discounted tickets online through the Entertainment Book offer, the tickets were almost half price, it was a good deal.
Product: It started raining while we were queued at the quay (no cover), luckily we had umbrellas with us, a number of people queuing ran for cover. And unfortunately, because it was raining, the boat windows fogged up with condensation so we had to continuously wipe the windows to try and see out. If it had been a fine night and we could have gone up to the viewing deck, it would have been a lot better.

Service: Total overall service was very high and professional.
Product: Felt a little rushed and would have been a little nicer to spread the time out.

Great service, enjoyed the Cruise.