Service: Easy to book online and prompt receipt of tickets
Product: Food and wine were good. A little rushed though

My wife and I were made feel special from entering the upper deck to enjoy bubbly and canapés, throughout the meal by our considerate and helpful waitress. Meals were great and wine suited each course as promised. The view of the harbour was breathtaking. Highly recommend ⭐️

Perfect service and experience. Highly motivated and friendly staff. A nice dinner and excellent value for money. Beautiful harbour views from the biggest charter ship in the harbour. If you are looking to do something different this is a great option.

Too many kids running around uncontrollably, food wasn’t what I expected. The welcome drink was a nice surprise and the views from the cruise where brilliant

Service: We decided to do this dinner for my dads 60th birthday. The whole experience was great and the crew were very attentive. Would recommend to everyone :)
Product: Was definitely 5 star service and food

Service: Excellent
Product: Very tasty and cooked to instructions

Service: Excellent service and made my wife feel very special on her 60th birthday celebration. A fantastic evening which will be long remembered.
Product: Very good value with an excellent meal, good wines, catered for non drinkers with a selection of non alcoholic cocktail style drinks. All of this with the magnificent Sydney Harbour as a backdrop.

Service: We had a great dinner cruise, we planned it specially for our daughters 18th birthday. The wait staff were attentive, the food and drink service was great and they even sang our daughter 'happy birthday' which was lovely
Product: Value for money, the food, staff and harbour views didn'd disappoint. We had a great night!

环境，服务，音乐都很好，物有所值

Service: Excellent service, very nice staff, very good food, very comfortable. We enjoyed it all.
Product: Very good food and service. Very comfortable.

Service: The cruise was magnificent, especially the best the crew!!
Product: Really good quality of food and fast service!!

Service: Service. Ambience.
Product: Service. Scheduling. Food. Music. Wine.

Excellent service, attentive staff & gorgeous views on a magnificent and well maintained ship made for an unforgettable experience.

Service: The service was amazing. It felt like we had our own personal server. The food and Penfold wine pairing was exquisite. Delightful experience with great Harbor views.
Product: Excellent gourmet courses.

Service: The service was amazing, everyone was very attentive. Don't go on this cruise for the food though. It really wasn't very good, but the presentation was. We really just wanted the cruise experience under the harbour bridge and it was very romantic and the champagne, wine and beer were unending!
Product: The food really could have been higher quality. However, the beer wine and champagne were very good quality! That's mostly what we were looking forward to anyways.

Well looked after.

We did this dinner cruise to show some visiting interstate relatives one of the best harbours in the world.
The ship provides good clean facilities, the food is terrific and the outside areas which are easy to get to allow a nice relaxed alternative viewing experience.
The standout for our party was the amazing friendly and professional service and welcome we received from the ships staff especially our waiter Joey. That's the sort of service that keeps you coming back.
Thank You Captain Cook Cruises.
Chris :)

The food and service was excellent!

Fantastic cruise and views. Excellent staff and service. Our meal was exceptional and David's steak was exactly how he ordered it to be cooked. I highly recommend this trip.

Service: Very good lovely experience
Product: Wine, service and quality of food very good, excellent service from Vivian,
Lost a star as canepes were very mean told only one of each totalling 2 per person both seafood, very poor for the amount of cost,
Also food lacked heat and main course could have done with some vegetables.

Service: Everything was excellent! The private Sirius room was ideal for our family celebration of 14. It was also lovely to stroll out onto the adjacent private deck. All meals on the menu were first class and our waitress was ever so friendly and helpful. Couldn’t fault the service! All contributed to a perfect 80th Birthday celebration and would definitely use Capt Cook again!
Product: All meals excellent for both kids and adults

Great cruise. Staff very attentive and entertainment easy to listen to and entertaining.

Stewardess who served our meal was very friendly and attentive. Food was good with a reasonably varied menu.

Service: The food was better then expected
Product: Good service & food quality

We chose Captain Cook after a great experience in Fiji. Sydney did not let us down. The service, food, entertainment and views around the harbour exceeded our expectations. Thank you

First class service, cuisine and wine. We were made to feel very special.

Service: We had 12 people in our group and everyone thoroughly enjoyed the food, wine, service and the night overall
My wife and I had been on the dinner cruise several times previous but all the others ion the group were 1st timers, everyone had a great night
Product: Excellent value for money

Service: We had a good experience. The staff was very good. The food was average.
Product: Steak was overcooked. Not a big fan of duck.

It was a great experience, good food, amazing views and entertainment! However it went on almost 3hrs, I think it is too 2hrs should be enough.

The dinner was delicious, and the evening was delightful.

Desert is one of the best I have eaten. The ambience is great, but would love it better if the window is changed to clear window instead of tinted.

All good enjoyed experience would go again

Service: I made a mistake with order. Phoned captain Cook cruises and they fixed it in no time
Product: Amazing food with great views. Plenty of time to look around

the service was very good.i have been on several dinner cruises and staff are always good. good to see edward doing the cruises,he is a very good host

I would definitely spread a positive word about the Captains dinner because the service was fabulous and Olga our server was very charming. The food for every course was well balanced and unique in its taste. This made the whole experience worthwhile.

Was a great experience and relaxing enjoyable evening

Service: The cruise was lovely as was the food. The wait staff were distracted and not attentive. We had three children and the drinks were adult size glasses- which ended up being spilt. We had ask if there was a children’s meal which is odd given the booking request asking for details of ages.
Product: This is a great Sydney experience

Service: We chose the Gold Dinner with matching wines and the vibes were perfect for an intimate family dinner celebrating my dad’s birthday and business anniversary. Upon arrival, we were taken up to the top deck where we received champagne and canapés while having the opportunity to take pictures of the harbour bridge and opera house. Once we were seated, the atmosphere was calm, not too loud, with live music and impeccable service. The food was okay but the real selling point of this place was the atmosphere and service, the waitresses and waiters were very professional, explaining each dish and wine, whilst also being helpful and kind. Moreover, many high end restaurants these days are crowded and overly loud but this cruise provided such a pleasant, refined evening for us. We will definitely be doing more of these cruise dinners like these when we have guests over in Sydney as it was such a pleasant evening on the harbour, eating and drinking and listening to the live pianist with more intimacy and privacy than a regular restaurant.
Product: The service from the staff were incredible and the atmosphere was just perfect but some of the dishes (main course meat dish) did not wow us. Nevertheless, it was a really great experience and we were overall incredibly happy with this dining experience.

Service: Excellent service. Boarding was easy and our wait staff were attentive. The meal was very nice.
Product: The meal was delicious and served very timely.

Service: Great service, good food, spectacular scenery, awesome music. What more could you ask for?
Product: Great range of food, presented well.

Service: Excellent service !
Accueil impeccable !
Délicieux plats !
Une très belle expérience !
Product: Excellent menu accord Mets-vins
Service 5 étoiles

Service: Brilliant cruise especially for families. Good commentary and we saw the Dolphins !
Would definitely recommend this cruise
Product: The children s choice for $75 was poor

Service: Very enjoyable evening. Food was great and staff were very attentive.
Product: Food was great! Really enjoyed the meal

Service: Great night
Product: Great evening seeing the sights

Service: シドニー湾クルーズは絶景ポイントです。ただし、食事がかなり多量です。バイキング等の工夫があればいいと思います
Product: シートのグレードアップかなりあれば高級なムードになりそうです

Very well organised with good menu. The shop is large and spacious with huge viewing deck. Staff is very helpful and accommodating.

Service: Great service, Bibiana was amazing and looked after us well. Thank you! The entertainment was very good too. Overall great experience!
Product: The meal was just okay but we understand that the chef cooks for over a hundred people.

ウエルカムドリンクもあり、とても良かったです。

There was a mix up with our seating and you staff went out of there way to make sure we were happy with the result. They were extremely apologetic for the mix up and made sure we were happy. We enjoyed the experience and would do it again. Value for money was good. Maybe a little rushed at the end would have liked a bit more time to enjoy my coffee before we had to leave.

They made us feel welcome polite nothing was too much

Service: The staff were fantastic. Did not enjoy the meal offered but the wine went down well. The cruise seemed to go very quickly.
Product: Would rather have paid more for a longer relaxed cruise

The service was good but please consider adding non-alcoholic beverages on the menu (aside from water).

Service: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.
Product: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.

This was a fantastic cruise, even although the weather was not so good on the day the food was so incredible that no one noticed what it was like outside. Having the private room for our team was well worth the small additional charge. Would highly recommend the Penfolds dinner.

I would definitely come again. We thought the service was excellent and the meal paced very well.

Service: It was a fortieth birthday months in the planning. And the service was exactly what I had expected. I thank the crew of the Sydney 2000 on the 12th of December for their fine service and the efforts they had made in the restricted timing available to them, to make this the most occasion the most important person my life could have expected - or dreamed of!
Product: Departure was prompt and the meal service well rehearsed in such a way that one would not say it was rushed. Timing was very well orchestrated.

Service: Food exceeded our expectations and service was excellent.
Product: Food exceeded our expectations and service was excellent. Fun experience.

Service: We had our work Xmas party and it was fantastic the service was great and the food was great couldn't have asked for more we will be back.
Product: The food was absolutely fabulous really top grade.

Service: I would highly recommend captain cook cruises to anyone and everyone from booking the cruise with Angelina right through to the night itself the process was flawless
Product: Everyone that I have talked to thought the food not only tasted amazing but loved the idea of being able to decide what they wanted

It's OK overall.
But there was no organiser for queue, we bought the Gold Pass but were queuing just like normal, and it was busy btw.

On board services was excellence.

Service: Great food and very friendly service.
Product: Superb view during dinner, the food was delicious and the service very friendly.

Service: Very good
Boat was on time, food was good, drinks service was good
Staff were pleasant
Product: Everything went how it was supposed to

Service: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.
Product: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.

Service: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again
Product: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again

Service: Was a really great night. The food was brilliant and the staff were helpful and kept our drinks full
Product: Great value! Really enjoyed the night.

The live band was a bit bland.

But the food was delish and he drinks just kept being poured

Service: The staff were friendly and made sure we were well catered for in drink plus the food. With asking for a window seat we were able to enjoy the view of the harbour without moving away from our seats.
Product: Food was good and we were given a choice with our mains and dessert !

Service: They're great! Any Captain Cook cruise complements the end of a hard-working week, a special occasion, a family get-together, a night out with friends, a work function etc.....
Product: Great cuisine & equally stupendous dining/entertainment area.

The Captains Dinner was great way to celebrate Christmas and the end of the year while experiencing Sydney Harbour at its very best.

Great night, it went to quick another hour would have been wonderful, thank you

Yes I would recommend your cruise. We had a wonderful time celebrating my birthday. Our French waiter, Benny was fantastic.

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

The service was amazing. Staff were so lovely and the food was beautiful. Overall a really enjoyable experience.

Great service with quality food and wine.

Service: Excellent food & wines. Professional, courteous service by all staff & especially Bella our waitress for the evening. Only disappointment was that the windows were dirty & not clear to see through.
Product: As before in previous comments

Service: Service was very good. Wagyu beef wasn't wagyu otherwise the meals were very good also
Product: AS MENTIONED BEFORE ON FIRST QUESTION

Service: My wife and I had an amazing experience. The service was outstanding and the food superb. Great job.
Product: Food, Service and Wine - excellent

We had a wonderful night. The service was exceptional.

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Food is great! The FA waa also nice. Celebrated My Bday at Captain cook cruise
It’s all Memorable.

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Service: I think I would take the harbor cruise without the meal. The food was okay but not great. The service was average, but I got tired of the waiter trying to force wine on us instead of bar drinks. For some reason he didn't like the fact that we wanted cocktails. In addition, they don't carry higher end liquor, just the minimum bar grade. On the positive, the boat was half empty so we had plenty of room to move around and enjoy the views from the upper deck. The music was a bit to "loungy", like it was trying to create some Love Boat image, but the singer was actually quite good.
Product: I initially purchased the Penfolds Gold but then realized that they would not accommodate dietary issues. I had to go back and forth with the office to get our cruise changed to the Captains dinner. Instead of a refund for the difference, we were given a bar credit. At the end of the night, we still had a credit which we consumed, but I was not happy with this.

Everything is just perfect. My family loves it and quite enjoy the view. the service is good and food tastes good. well done

Service: Yes . We would recommend Cpt.Cook universally.
Product: Excellent service. Satisfactory seating,

ok

Service: Amazing experience
Product: Good .........................

Service: very nice service, friendly stuff , wonderful view, and we love the music!
Product: good food,the stake was very juicy

Service: The staff were fantastic, the food and wine exceptional and the views breathtaking. The live music, in the background, perfecty set th emood and the scene for a memorable evening.
Product: The food and wine were exceptional!

Service: the signage for the cruise was poor , we waited for for 30 mins and found out that the area for the departure site was different to the site on the invoice.
we missed the boat and have to pay $50 for rebooking,
Cant understand why so poor service of the dining cruise.

i want a refund???
Booking Reference Number: 279ZM9
Passenger/Group Name: Ganson Govender
Product: Rebooking fee too much , especially when it was no fault ours.

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Service: I will definitly recommend them.
Food was great, service was very good and in general every thing was above my expectation.
Thank you.
Product: Proce was reasonable for this service.

Service: Great trip, very good service
Product: Good value, drinks package great idea

Service: I greatly recommend the Dinner Cruise. Wonderful food and a great experience cruising around the harbour at night.
Product: Dinner Cruise was a wonderful experience

Service: The service was exceptional with the staff doing everything possible to make us feel comfortable and enjoy ourselves. We were never rushed like some other cruises we have had in Sydney harbour.
Product: Excellent and very helpful!!!!!

Service: Service was excellent and food was superb
Product: Very enjoyable evening and great views

Service: The service was fabulous - the food was great - our overseas visitors were blown away with the beautiful harbour views.
Product: Everything was lovely - from the service to the meal - it was exceptional.

Service: Great food and wine!
Product: Great food and wine -beautiful cruise

Service: The service was great me and my family really enjoyed the cruise and the dinner the views out on the deck are amazing couldn’t fault a thing I will definitely return
Product: Well worth the money I would happily pay to do it again

Service: Got well looked after.
Product: Good value. Lovely view!!

즐거웠습니다.

Service: Service was poor, not offered tra or coffee at end of meal
Product: Website was difficult to find information

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Excellent food, service and overall a fun night

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Bella was fantastic

Service: We had a very enjoyable evening. The service was very good, although we had to remind our waitress about one or two things. It wasn't anything major and wasn't really a problem, but it kept me from giving an excellent rating. I would definitely recommend the cruise. In fact, I have been on this cruise six or seven times previously.
Product: The food was very good, the service was good, the entertainment was also very good and of course who can complain about the view. The cruise is definitely value for money.

Great experience. Good food. Very friendly staff

Great way to celebrate a Birthday cruising the Harbour. Delicious food, great drinks list and efficient service.

Service: Great service, delicious food and wonderful atmosphere. Would recommend to family and friends
Product: Loved the accompaniment of wine and food

Service: Nous avons passés une agréable soirée. A faire.
Product: Très agréable soirée en amoureux.

Service: We had a family reunion dinner with Captain Cook Cruises, including a number of interstate visitors, only to find our guaranteed window seating only had 2 window seats and the table was positioned into the room, despite other tables that were longways across the windows, and was right next to the keyboard player and singer, thus making it impossible to communicate with each other.

As it was the smaller boat,which in itself was disappointing, moving our table was not possible. Very disappointing after highly recommending it after a prior cruise, and felt bad for some of our guests who had spent the money on our recommendation.
Product: The noise at our table was too loud, not the artists fault, but a flaw with the seating arrangements. We were not the only guests to request that they turn their amplifiers down, but it did not happen,

I gave 5 stars just because that's the max I can give and also for the below reasons
1.Hospitality
2.Friendliness
3.Food
4.Well Organized
5.Ambiance
6.Each and every staff and especially people who helped to organize my friend surprise birthday celebration.

Service and entertainment,

Service: The entire crew was very attentive. The wait staff took excellent care of us. A real value for the money.
Product: Very well done! Wine pairings were very good.

Service: The service was excelent
Product: excelent No complaints all good

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Good food and wine, excellent service, great entertainment and wonderful staff. A fantastic experience.

Service: I love how they sang a birthday song for my partner as I have book this cruise on the occasion of my partner birthday... I love it
Thavjd
Product: Everything worth it
A lovely time spend together
Good memory

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

I often take visitors to dine on the harbour. Service and food are good.

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Service: Convenient purchase on-line, on time departure, courteous staff, good service, excellent food and good drink selection..
Product: Good food options but not broad menu. Well-presented, flavoursome food. Adequate drink selection. Friendly and efficient service.

Service was prompt and courteous

service was good
food was excellent
music was good

Service: The service was excellent. Very warm and friendly staff that went out of their way to please.
Product: The night was really worth it. We did the Gold Penfolds Dinner and the wines were really good and the food was delicious. We were in a dreamland with the live singer - she was wonderful. The whole experience was gorgeous and I would highly recommend it, particularly for a romantic night out.

Fantastic experience cruising the Sydney Harbour! Great food, friendly and helpful staff.

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Great service and fantastic food.

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Service: Great service. Food was incredible. Boat was immaculate
Product: Dinner was beautiful. Beef tenderloin cooked to perfection. Great range in the menu

good

Great cruise with lovely food and staff.

Service: Overall experience was great, Only improvement would be the selection of spirits available as the whiskey was average.
Product: Price and service was great

Excellent service
Really enjoyed the dinner


Would recommend more R & B music

Service: The service was wonderful as was the menu and cruise the only reason not 5 stars we had to wait on a very cold wharf for over 30 minutes as the boat was late in picking passengers up
Product: Great staff and menu choices, good value

Service: We enjoyed the service of the staff and the band was very good. The food was good but not excellent, the lamb shanks were very tough and not falling of the bone. They were not enjoyable to eat. A little more attention to detail would have made it a lot better. The photographer seemed like he was just doing a job and was not careful with the photos he was taking. If he had viewed the shots he had taken, he would have realized that they were not worth buying and he would have re taken the photos. we would have purchased more photos if the shots were decent.
Product: I felt the cost was a little high for the time we were on the dinner cruise. I expected the same amount of time as a Saturday evening. Our overseas guests enjoyed the cruise and the views but would have enjoyed a little more time on the harbour.

Service: Pleasant environment and great service with friendly staff. Well done
Product: easy to find and the staff was great on the phone when I asked to upgrade my purchase

Fabulous

The harbour was beautiful but the service made us feel like we were on a production line. There was not a lot of warmth or interest in customers other than to feed us and clear away the plates, in our opinion.

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Service: The service was fantastic and the food and wines (Penfolds) excellent. Special consideration to mobility issues also much appreciated.
Product: The wines were perfect - loved the St. Henri

Great food and entertainment. Wonderful staff. Thank you.

What a great evening. Couldn't have been any better. The food, service, drinks, and entertainment were outstanding.

Excellent, beautful views, great service and a fun night!

They dinner was good but the instructions were leaving and the woman I spoke to on the phone and the woman at the booth were quite rude.

The food and wine was excellent. I thought it was especially marketed towards tourists but I should have expected it. Overall a great night

Service: Excellent 👍👍👍
Product: Excellent food 👍👍👍 the best

Arrangement and services was good, gave my couple very surprises for birthday, thanks again !

Service: Excellent service with the friendliness of staff!! Our waitress was very charismatic and made us laugh
Product: The food was amazing on the dinner cruise and they catered to our dietary needs exceptionally!

Service and ambiance was excellent

A good evening sailing around the harbour, we boarded at Darling Harbour to find people that had boarded at Circular Quay already eating their meals. Staff seemed rushed to get passengers to choose their food from the menu, service was also haphazard, we were nearly served our mains before our starters, had to ask for butter for our rolls.
Attention to detail and more of a structured approach would be great, I appreciate that there were quite a few aboard but not overbooked by any means.
Food was fine as again catering for a lot of people.

Service: Our waitress, Laksmi, was very professional and so approachable. Her manners were impeccable. She made us feel at home and very special.
Product: The food presentation was great and the wine selection a perfect accompaniment.

Service: We paid $50 to have window seats, then the people on the next table asked to move to a window seat, sure enough they got moved to the table just behind us for $0. So I guess don’t pay $50 just take the chance and see if you can be moved.
Product: We paid $50 for window seats, when there was no need to all you need to do is asked to be moved.

My husband and I enjoyed a Captain's Dinner cruise in Sydney. We had amazing evening. Live music and food were great, staff was very friendly, exceptional service. I would defiantly recommend this cruise. I also recommend to pay extra for a guaranteed window seating, it worth is.
(Do not agree to have your photos taken if you are not going to buy them printed for $12 per picture).

Service: Excellent night! Food was great and Edward was our amazing attendant, can't speak highly enough of him. Thanks!
Product: Excellent food, great wine, lovely atmosphere.

Service: Service was excellent, also the singer and the choice of music was the best.
Product: Service was excellent, also the singer and the choice of music was the best

Dinner Cruise (9/9/18): We had an amazing time, and want to in particular thank our waitress Cecelia. A few waitresses attended our table and all were great, but it seemed that Cecelia was our designated waitress and she was our main contact with the wait team. It was my mother’s 65th birthday and the whole crew (including the musicians) made it special, with the wait staff telling the band to sing happy birthday, and co-ordinating it with the kitchen to have a cake and candle brought out at the same time. I realise that this is probably standard operating procedure, but it was executed perfectly, and there were also a whole host of smaller details too numerous to catalogue that just made the night perfect. The drinks came to our table quickly, our questions were answered with a smile, and everything was just smooth and relaxed and the ambiance created by the staff was spot on. Thanks for a great night.

Very good and with an excellent hostess ( V*** from Indonesia) made it a very enjoyable evening

a staff celebrated my friend's birthday. We were so moved. Thank you.

Service: 훌륭한 서빙과 음식은 좋았으나 충분한 설명과 선택권이 없는 사진촬영과 사진구매는 당황스러웠어요
Product: 허니문의 환상적인 이벤트로써 손색이 없었어요.

Service: Excellent service, friendly staff, and an awesome boat!
Product: The dinner was to die for! Absolutely amazing!

Service: The service was first class. The staff were very friendly. I would recommend anyone to take the dinner cruise!
Product: The food was to die for. Thank u very much captain cook Cruises

The food was great, the service was good and the view was on point!

Service: Service was reasonable although slow to renew drinks, possibly because we were on a pre-paid drinks package.
Product: The photos on your website display tables with white table linen and I thought the presentation of the table was much like a coffee shop or cafe rather than a premium dining experience that was advertised on the web page. It was overpriced for the food that was served. The pumpkin/sweet potato entree was quite plain with no flavour as was the beef noodle entree. The beef main was lovely, however the lamb shanks tasted so much like bottled mixed herbs that it was overpowering and my guest didn't eat it any of it. The dessert was coffee shop standard. The service was reasonable although service of drinks was slow (most likely because we were on a pre-paid bar package). We bought the premium drinks package and thought it included spirits - the website was a little confusing in that regard - that's the only reason we chose premium was because we thought it included spirits. So our drinks package really didn't cover the drinks we received as we ended up buying spirits because one guest has an allergy to wine. A few glasses of wine each for the rest of our party, I thought was overly expensive for the price of that package as well. The ladies toilets were dirty, with vomit in one toilet and no toilet paper in two of the three cubicles and the floor and area just looked dirty with water and toilet paper around the place on the floor. The views were amazing, but I must say I wish I had of chosen another cruise option. I feel it was advertised as a luxurious experience, which it was not.

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか？久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Service: Fabulous night. Delicious food and excellent service.
Product: Everything was excellent and well above expectations.

Service: Was not on the ship scheduled. Cruise was late, ship was cold, food not very good. We were taken to a different dock than the original even though we were told by staff it was the same. Left us stranded. We had to find a taxi to take us to our hotel.
Product: It was really really not good since you want more characters

Service: We have been on many dinner cruises around the world and this has to be amongst the best, if not the best.

The food is sublime, it would not be out of place in a high quality restaurant.

The waiter was friendly and attentive, without being in your face.

The vessel is well appointed and the views stunning.

I would thoroughly recommend this dinner cruise
Product: Great food, great atmosphere brilliant staff.

Absolutely nothing to fault at all.

Great cruise. Meals were tasty and the service was excellent.

Service: Food was fantastic, staff extremely friendly, views both from table and external are amazing, would recommend experience to friends and colleagues.
Only downfall was paying for drinks package and service of drinks was slow, paid for premium service which was lacking. Obviously also know now that Circular Quay is the location to start your cruise as Darling Harbour robs you of 1 hour cruise time, would of been nice to know this in advance or change the route so Darling Harbour is where the cruise finishes, therefore giving all passangers exactly the same cruise time !!!
Product: Food 5 Star
Drinks 3 Star, as above Premium service but lacked service, awaiting refills all night

We were most impressed by this Cruise. Very tasty, well prepared and served food with finesse and style. Waitress was very friendly, attentive and gave excellent service. Accompanying Penfold wines were well matched with each food course. Lovely window seating. Only reservation was we felt that the evening meal with drinks was a little rushed. 2.5hrs was not enough time. Cruise should have been atleast another 1hour duration.
Music whilst dining with volcalist added to the evening cruise.
A really memorable and great experience.

excellent food, great service and a beautiful atmosphere

Service: We had a lovely experience, our waiter Joey was very attentive.
Product: We had a lovely experience, our waiter Joey was very attentive, the live entertainment was great.

The cruise was lovely... great food, great service, great atmosphere and great wine. Only think I could complain about is the weather outside... but that is certainly not something that could be controlled!

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Excellent food...service!! Definitely recommended....

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Service was great. Food was delicious.

Service: Excellent staff service. Easily wheelchair accessible, which we required. Had the whole lower deck to ourselves but never once felt left out on the evenings events.
Product: Food was beautiful! Melt in your mouth!

Service: We have been on many a Captain Cook dinner Cruise and this was a Monday night and was a smaller gathering than usual.
We didn't find the service as attentive as in the past and thought maybe because it was a Monday and a smaller group that there wasn't the same energy from the staff.

We also paid extra for a Window seat but also saw a lot of window seats not being used and remembered in the past as a couple that being offered a window seat as a lovely gesture.

We have lovely memories of the Captain Cook cruises as I proposed to my wife on the top deck on New Years Eve.

We will definitely be back we were just a little disappointed.
Product: I think it's great value for money

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

シドニーの夜景、船内ライブ、ディナー
すべて素敵でした。

Service: It just wasn’t a pleasant experience. Had a guest from overseas. The waitress was lovely but the drinks waiter insisted we have a bottle not two glasses and of course we left wine behind because I had to drive. My fault for not standing my ground, but he did keep insisting so we said yes to shut him up. The singer was awful, the singing was out of tune and drove my guest to the point he had to go outside. We did a lot of things during his three week visit and the dinner cruise was our worst experience. Sorry to say these things, in the end we were laughing it was so unpleasant.
Product: The food was adequate....

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Great service.

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Service: The service was outstanding. Really enjoyable.
Product: Efficient in all aspects.

Service: FOOD WAS NOT AS GOOD AS PREVIOUS TIME
Product: FOOD WAS NOT GOOD AS PREVIOUS CRUSIS
ENTRE WAS COLD

Food was delicious and the singer was also excellent! I love a photographer as well! Unfortunately only the waitress was not friendly.

Setting and Facilities were top notch
Qualilty of food was good, not great
Quality of service during dinner was mediocre

Service: Service was great, staff friendly and setting spectacular. The only area where the experience was lacking was in the food department. The menu could have benefitted from more options, and preparation and presentation of the food could have been more adventurous.
Product: Food needs work, as mentioned previously.

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

It was my first time I went for dinner cruise, It was really nice. Will come back soon :)

Overall service was excellent. Me and my family Would like to thank all the staff of Captain Cook Cruises for their excellent service and the band for their beautiful easy listening music We have a great time.
Ronnie Dandan

service was very good, and the food was exceptionally good as well

Service: Mediocre food, and directions were not clear which harbor to go to it said to check in at circular quay but the boat was in darling harbor and we had to rush over really quickly to catch the cruise
Product: We bought our tickets ahead of time and the day of the tour there were signs around promoting the tour with the same company for cheaper

Service: Food was lovely. Staff were lovely
Product: We were given a gift voucher which was a lovely experience

Service: The food, service and music were all good and the view was fantastic!
Product: The food, service and music were all good and the view was fantastic!

Great service! Music was excellent. Food was great and atmosphere very good.

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Service: My fiance and I had a great experience on board, the service was great and the food was exceptional.
Product: The purchase was exceptional value for money.

Service: Personalised customer service. Attentive but not intrusive. Appreciated the acknowledgement of our special requests.
Product: Good value for money with the discount applied. At full price this would have been prohibitive

Service: service was good but not 1st class
Product: Good combination of good food and good wine.

Service: The meals and service were wonderful.
Product: The meals were superb and the entertainment was great!

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

On time, great service entree and main was delicious but the dessert (lemon tart) is so bad, its not even edible, please change the recipe. Othwerise everything else was very nice.

We had a lovely dinner cruise with Captain Cook lines out of Circular Quay, Sydney. We had a window table and fantastic views. Food was good, service excellent!

Service: We were welcomed onboard by friendly crew. The boat was beautifully presented and we were impressed with the paintings of the first fleet displayed on the staircase up to the dining area. We were given a window seat with a fantastic view of Sydney harbour and served an extremely tasty 3 course meal. Our food arrived at appropriate times throughout the trip and the food and beverage staff were very friendly and efficient. The boat travelled very smoothly and we barely felt like we were moving at all. The whole 2 hour trip was a truly great way to celebrate my birthday and I would recommend the cruise to everyone!
Product: I had salmon for starters, roast duck for main course and a delicious chocolate mouse for dessert. All theee courses were extremely tasty!

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Service: Booked this cruise for my parents. Everything went perfect. From initial enquiry to the cruise. Brilliant
Product: Great staff benefits absolutely awesome experience

Great service!

we had a great time and would come back to do it again love it very much service first class meals awesome

The food was exceptional, we were pleasantly surprised by the size of the portions and it was delicious.

It was the first time I was traveling with Captain Cook and it was really great. Had breathtaking views in Vivid Lights Festival.

Service: The Welcome and service was great, however we were taken to the top of the ship with a welcome drink and left there by ourselves, (it was extremely cold) when the waitress bought canapes to us we asked to go down stairs.

Food was beautiful and the waitress was very friendly and lovely.

Dinner / night cruise was not what we expected, we couldn't see a lot as it was dark and the windows reflected the inside of the ship.

We would cruise again, but perhaps sunset.
Product: Very Nice, smaller meals sizes.

well thought out pairing with the wine. food cost at roughly $200.00 more for the cruise is a bit steep.

Friendly, approachable and good service

Service: Fabulous service by the waitress, she was warm and welcoming and extremely attentive.
Product: The service, views and food were all amazing. The cruise would be better in daylight as you would see more. I would absolutely reccomend this to anyone looking for a night out to explore what Sydney has to offer.

Service: The VIVID cruise run by Captain Cook cruises was lovely. We had inside table for 2 which was great as we both had a view of the VIVID lights. The larger tables were disadvantaged as some had their back to the view. I was pleasantly surprised that dinner was not a buffet and each table was served a 3 course meal. The food better than I expected on a large cruise vessel and would certainly come back again next year or even for another event. Well done Captain Cook Cruises.
Product: I bought my ticket via entertainment book so it was a good value purchase.

Service: Great service, lovely food. Friendly staff perfect entertainment
Product: Great food and service, relaxing dinner on the harbour

Service: Everyone was extremely helpful thoughtful - were there to ask what we would like all evening the level of service was great overall!
Product: the venue- with the added benefit of VIVID- and the meal and service - all excellent.

Service: 特别好的体验。晚餐很好吃！景色很美！歌曲很好听！
Product: 特别好的体验。晚餐很好吃！景色很美！歌曲很好听！！

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Service: staff were friendly and very efficient
Product: good value, was a great way to experience VIVID !

Good staff and great service

Service: Our waiteress was lovely. Couldn’t have been more friendly and accomodating.
Product: We’ve been on this cruise a year ago and the food seemed to be better then than this time

Everything was perfect!!

Service: Excellent...nothing to complain about.
Product: Always room for small improvements.

Provide refunds when customers are unexpectedly hospitalised and unable to use tickets they had purchased in advance and fully paid for!

Service: The staff very friendly and helpful
Product: The food was warm, not hot, the vegetables were sad, one tiny carrot and two small potatoes , the entree was tasteless, the desert was lovely.

Service: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised.
Product: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised

The cruise was fine . The lining up and boarding procedure was chaotic!!
No defining lines for what style of cruise.
We were booked on the 7 o'clock cruise and were there the recommended prior time. By the time we were able to find somebody to speak to, who had any knowledge of which gate/line to be in, we almost missed boarding. Very disappointing as I have been on a number of your cruises and recommend them to many. We were a group of eight visiting from the country for the weekend and this was going to be one of our highlights

Service: The service was for the seating, drinks and food was fast though limited to what one could have chosen to eat.
Product: It was over priced for what food and drinks we received. The fish my partner had was overcooked. though i was happy with my chicken it was a touch over cooked on the ends where it was thinner than the rest of the meat.

Yes I would recommend Captain Cook Cruises's to my friends.
Everything was well done ie the tables were lovely, the food very nice.

the service was excellent I would like to complement a lady called Mckay I hope that is right so attentive and helpful for our birthday party.

I found the night to be so relaxing and our family enjoyed the dancing.

Good!!

Service: From booking your tickets online to boarding the ship, the process was easy and stress free.
Product: It was the perfect way to see the lights of Vivid while relaxing with a drink

Service: We had a great 1 hour cruise with drink - entertainment book special. Had fantastic views from the open deck and were able to move freely to take photos from all areas. Bar service was good, easily got our drink straight after we got on.
The only hiccup was a bit of lack of communication with our booking. Not sure from which end, but luckily I had checked it out in the afternoon - finally sorted and told to line up at counter, not boat (which guy in line didn't know about) and found I had been emailed the boarding pass only, not included drink voucher. Luckily I had taken my entertainment card in case with me to Sydney. All sorted and a great start to the vivid lights night
Product: $23 for an hour cruise and glass of bubbly seemed great value

Really good better than i expected will go with caption cook cruises again for sure

We didn’t her Vivid lights one hour cruise . The cruise was an excellent way to see the lights , it was easy to find the wharf , staff were excellent , overall was a great night . We had dinner at one of the restaurants when we disembarked .

The staff were friendly and helpful. The boat was clean and comfortable.
I would recommend them and cruise with them again.

Service: It was terrific, very friendly, fast, food was delicious
Product: Great selections a lot of variety and was all very well prepared and delivered promptly

Service: FANTASTIC What a time to cruise when THE VIVID FESTIVAL was on.
Took my mother in law now 88 and she enjoy the time and our Special harbour.
Great staff and crew.
Will go again.. thanks Peter.
Product: A MUST FOR EVERYONE FOR A CRUISE.

the staff were friendly and helpful

Well organized. Great staff! Excellent service and price. I would definatelly would do it again

Everything was great. The reason a 4 rather than 5 staff didn’t know whether wines were dry or sweet. Requested a rose sparkling, and asked them to check first if it was dry / brut. If sweet bring the welcome sparkling. They brought the sweet but quickly changed it when I asked them.

I would definitely recommend captains dinner with upgraded wines.

Service: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡
Product: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡

Having not been in the City for 10 years, we had an amazing experience. The cruise was wonderful, and so were the staff.

Would recommend to all!! :)

We had a fantastic experience. We were a party of 9. The food was great. The drinks were great. The service was fantastic. The only improvement we would suggest was that the music could have been a little better and modern. Otherwise through could not fault the experience. We had a ball!

Service: We were very happy with most things with the exception of the price of $50 for a bottle of wine and the fact there was little or nothing in the line of chips, nuts or sandwiches
It was great seeing the lights. Next time we may do a dinner cruise.
Product: Prices could have been a little cheaper

Service: The view from the boat was excellent. We were outside on the top deck and could see the light easy. The view of the Opera House and the Bridge were amazing. Had a great time.
Product: Ordered them online and got a great special deal.

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Service: Boat was on time, clean, friendly service, great trip
Product: easy online booking, prompt detailed return email

The staff were courteous, the boat was great even in the rain!
There was a very brief description of our journey before we left the dock but for an event such as this a commentary would have been so good.
Nothing was available, no running voice commentary, no printed information, not even map of journey and where the vivid installations could be seen.

Night time cruise to see vivid lights. Both levels fully closed in with glass & lights on inside meant you cannot see outside - just your own reflextion. The small outside area on top deck was too crowded so still unable to see much

Loved the friendly staff and the meal was wonderful.

Only cruises and charged me $39

Ticket collection could have been done from the office near wharf 9 or 10 instead of collecting it from the office near wharf 1.
But the consultant based at the office near aquarium denied to issue the boarding pass.

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Service: We thoroughly enjoyed our harbour cruise to see Vivid and were very pleasantly surprised with an upgraded and much larger boat. I only interacted with the staff onshore and they were chatty and helpful.
Product: Easy and excellent value for money.

Service: The cruise itself was a great way to see the vivid lights but i thought perhaps the projection screen could have been turned off as the lights/images from that were very distracting and made it hard to see out of some windows due to the reflexions - we were there to see outside the boat, not what was going on inside the boat.
I was also sure that my ticket when i booked it said a complementary drink but there was no mention of it on the actual ticket and so it wasn't honored.
Product: Great value when used in conjunction with an Entertainment Card, don't think i would pay full price though without being allocated a seat.

The entree and main courses were lukewarm

Service: Great service, a truly lovely experience!
Product: Well priced and great experience. Looks like a very professional company with a massive suite of boats.

Service is excellent. I do the Gold dinner cruise every time i am in Sydney and cannot recommend it highly enough.

We were a large group and we're welcomed on board the Starlight Dinner Cruise by friendly staff. The 3 course dinner was well presented and tasty. The vegetarian main could have been more interesting (quinoa veggie patties with steamed vegetables), but all other options were very good. Wait staff were very attentive for the first two hours of the cruise. Thanks for a great night.

Service: Excellent 5 star experience, staff were great food was great would highly recommend.
Product: Excellent experience, great staff great food perfect location of beautiful views of Sydney. The drinks were great.

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Service: I was very dissapointed with the Captains Dinner Cruise we went on during the vivid festival. I took my elderly mother who is slow and gets tired but the staff loading the passengers were inconsiderate and just rude. I asked for assistance with my mother and was told that no help was available. The same when we entered the boat and realised we needed to go up two flights of very steep stairs - again no help offered and one staff member actually rolled their eyes. T he cruise is clearly not accessible for anyone with limited mobility - this should be made clear on the web page.
The singer was so loud it was really hard to hear ourselves talking - she was also relentless. There is only so many Celine Dion covers that can be sung before it just becomes annoying.
The dinner itself was also very dissapointing. Our main meals came out at different times (not just a few minutes) and when mine and my mothers came out it was stone cold. The senior waiter did take them back and gave us a new hot meal and a complimentary glass of wine and was apologetic but by then the evening was pretty much ruined.
This is not an inexpensive evening with gthe dinner and cruise costing $155 per headplus drinks.
Overall a really dissapointing evening on what was meant to be a really special occasion for my mother.
Product: Overpriced. Cold dinner, rude staff at loading and annoying singer.

Crew helped made a excellent experience, loved the whole trip and food just awesome!
I'll be back for sure!

Service: The moment we went aboard we were treated with much courtesy and care. The staff handled everyone with efficiency and promptly attended to all requests. The unfortunate person who had to be taken off by ambulance was carried out with discretion and the episode hardly noticed.
The experience was just great and we have recommended the service to several friends already..
Product: I have done so already in the box above.

Service: I would definitely recommend Captain Cook Cruises. I loved the service of one of the bar ladies. The other one was a bit grumpy.
Product: Well organised, great value for money and spacious and comfortable

Service: I bought Vivid Sydney tickets for my aunt and her friend. They can't speak English fluently. But my aunt told me staffs were very friendly and helpful. They ship is spacious and clean. They had wonderful time and would love to go again next year.
Product: My aunt said foods were delicious!

We just got on wandered about took some photos and got off when the ship docked. No interaction with staff, no commentary, no guidance

Service: Cruise very organised left on time, drinks at the bar were a little bit too expensive , otherwise a very good experience
Product: A good way to see the light show

Service: Good harbour tour of vivid
Product: Good Value for money will use again

Service: The service was good the cruise was on time the customer service staff at the inquiry desk on the wharf were very helpful.
Product: It would have been a lot more enjoyable if there were more vivid lights on display to see however, i think that there was more on display to see on foot.
Suggestion for next year increase the vivid lights for the people to see on the cruise.

We thoughly enjoyed our one hour Vivid night cruise on the Captain Cook Cruises. Our first time in Sydney and this was a wonderful way to see the Vivid lighting display. It was amazing.
Would highly recommend this cruise.

Excellent service and food.

Pleasant and extremely helpful staff on the jetty. We only did a short Vivid Lights cruise so can't elaborate much more than that. Very enjoyable experience.

Great ship and left on time.

Beau bateau, ponctuel, bonne organisation

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Service: Lovely food though had to ask for bread and more water.
The wine we selected was "unavailable" offered a bottle $10 more.
$69 for a ONE year old wine!!
Product: Good food, VERY expensive (one year old) wine.

Service: Serviced us promptly and with good skills
Product: Found the access a bit of a fight on the internet had to have a couple of goes sorting it out.

Service: It was a great experience onboard the cruise to see Vivid Sydney. Timing choices are great and cruise enable view of the lights on upper deck. Will definitely recommend this to anyone next year.
Product: Wonderful experience for Vivid Sydney and the cruise journey is smooth and able to view surrounding lights well.

Yes the Vivid harbour cruise was good, glad it was not packed and we were able to get a seat and move around could have been a little longer and gone further up the harbour

Service: The service was great by Captain Cook Cruises. Unfortunately on the night it was raining so vivid was not as vivid as it could off been.
Product: Due to rain on the evening of our cruise it was a bit disappointing. Not the cruise lines fault - cannot predict the weather.

Excellent experience and service. Thank you.

it was easy to reach the cruise from king street wharf and on arrival we were quickly seated at a window to view vivid. meal service was quick and the staff were pleasant

Service: I bought tickets for the family to enjoy the Vivid experience and we all enjoyed it.
Product: The cruise was really enjoyable for our family.

Service: Yes I would do it again and use your services.
Product: lovely short cruise for business guests here for a meeting so they were able to one, enjoy our harbour and two see the lights

Service: It was a nice, short cruise through the Harbor for the Vivid lights of Sydney.
Product: Good cruise, I enjoyed the sights along the harbor.

Service: Excellent service and food and a very comprehensive view of the Vivid lights
Product: Excellent - good choice of dishes

Yes I would we loved our seats and the meal was good staff need to better trained had water spilled over me

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Service: Great service, friendly staff, nice boat
Product: Great way to see the vivid lights in a short time

Service: The food and friendliness of the staff during our VIVID Dinner cruise was excellent. Great value for the money we spent. Can highly recommend this cruise.
Product: Excellent food and very friendly staff. Great value for the money we spent.

Coukdhave some snack food for children

Service: It was so good as the Captain make sure we saw absolutely everything, both sides
of the Harbour.
The only criticism was that a lot of us could not understand the accent of the
person speaking over the loudspeaker, but that was not a problem.
Product: see previous page for comments

Service: Amazing
Product: Efficient,tasty,professional

Lovely flexible staff on boat and also before boarding.

Service: Very nice welcome, nice staff good music 10/10 for all that , but I noticed the other diners had almost finished their main meal and we had not been served ours .When I bought this to their attention our meal came out, nice and hot but, then they turned the lights right down and we had trouble eating in the dark. My 75 year old sister had just had an eye operation so this put a dampener on our night.
Product: Our main meal didn't arrive until I bought it to the staffs attention. Although hot and tasty, the lights were then dimmed. We are two elderly people so we had trouble with this.

Service: Excellent service throughout the evening. Really enjoyed my first two courses however the dessert was a little disappointing - order the orange & chocolate flourless cake & it was well and truly more orange than chocolate which was disappointing.
Product: Good value. Disappointed the Vivid cruise didn't go in near the botanic gardens to see the Vivid lights in there, but the boat may have been too big.

Service was great. Right from queueing when a customer service chap came along the line to ensure that we were all in the right queue. What a refreshing service.
Or meal was great and the service of the staff was exemplary. In light of the weather Sydney has been experiencing, you even ensured a glorious night for our Vivid cruise!

Service: Well organised, on time, safe and good arrangement on embarkation and disembarkation.
Product: Easy and simple online purchase and check in.

Service: The crew made us feel welcome and special guests.
Product: Wines were awesome and each course was yummy

Booking was very easy with variety of packages option, we will definetly come back. Staff was very professional and very attentive. Mika was incharged on our section and done exellent service

Well organised, quietly efficient staff who helped make the evening a pleasurable experience.

Service: The cruise was advertised as a Vivid Lights tour. Having done the walking tour the night before we were very disappointed with the light show from the cruise. The crew, however were helpful and professional.
Product: Did not live up to the expectations created by the advertising

Service: Very enjoyable,delightful food ,top service.
Product: Just right,nice food,I dont drink, but service was still bewt

Service: Excellent service, friendly & meal was outstanding - better than expected. Highly recommended. Would do it again!
Product: Fantastic! Meal was amazing - better than expected. Well worth it. Vivid light show was amazing!

Service: Staff were very friendly and courteous but were disappointed that the windows were not cleaned further back on the sides of the boat.
Product: Easy to use and confirmation by email was immediate.

We enjoyed our Vivid dinner cruise very much. An enjoyable meal, excellent service & a well organized way to view the Vivid ligts.

Service: it Was my friends birthday, and i specified that it was important for me in the booking.

Well i bought the extras, and it said that we had guaranteed a table next to the window.

we arrived, they sat us next to a group of around 50 teenager girls, screaming, and we were sitting just in the middle of the boat i an a small table, i went to speak with the managers, that happily moved us to a nicer table, as in the booking said that we had a guaranteed window sit.

The Night was OK, we had a door to the exterior, where people constantly were opening and closing the door. leaving us exposed to the wind.

When the end of the night were close, they brought desert, which for my surprise, they did not did anything special for us but yes for the others birthday.

Which was very disappointing to be honest. as i though this was going to be an a amazing 5 * dinner, which ended in a OK dinner.
Product: This did not meet any of my expectations. OK dinner in an overpriced tag.

Service: The whole experience was enhanced by the prompt and friendly service from all staff. Boarding was very quick and smooth, and getting seated was simple. The attention we received all evening was first class.
Product: Value for money was very good and the cruise itself did not disapoint

Service: Everything from boarding to disembarking was perfect. My gluten-free meal was delicious. The dessert was probably the only low point.
Product: Meal was excellent, except for dessert, which we moticed mist people only partially ate. Drinks great!

Service: Absolutely fantastic food, wine, service and environment, from the music to the port it was a fabulous experience. Obviously the vivid experience was AMAZING!! Cant think of a better way to experience the show!

Thanks you for a great evening!
Product: Fantastic. see previous comment.

Service: On Sunday 10 June I took my mother (for her Mother's day present) and my daughter on the 5.45pm Vivid one hour cruise.

Based on our experience we'll not be going on any more trips with your company.

1. with such darkened windows it was impossible to see the lights clearly.

2. as it was a cool night we didn't want to sit upstairs so stood at the rear. The stench of fuel fumes made it impossible to stay out there too long.

3. I've no idea why we sat at Circular Quay. And moreso when the choking fumes meant it was difficult to stay out on the rear deck.

4. we weren't taken into the cove near the Botanical Gardens so saw little of the lights there.

There was absolutely nothing that I saw from the boat's perspective, that I couldn't have seen by land.

I wasted my money by buying these 3 tickets. My mother agreed.

I won't be recommending your company and nor will my mother.

I'd like my money refunded for an unsatisfactory experience that didn't meet expectations of what I read online.

NB: Beside the automatic reply I received after sending this email to their feedback address I haven't heard a thing.
Product: A massive waste of my hard earned money.

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Service: The booking process was very easy... The customer service and hospitality on-board was excellent.. The 3 course dinner was excellent.. I will always book with Captain Cook Cruises for all my groups... Steve Gatland, Coach Tours Australia
Product: At Captain Cook, the Vivid Sydney 07.30pm Dinner Cruise is Perfect for our Coach Tours Australia Groups

Service: So organised and friendly staff
Product: Friendly staff and excellent food

Service: My wife and I were afforded excellent service all evening. We did the Australia Day cruise earlier this year and believe this cruise was of equal value.
Product: Great value for money. Excellent evening.

Good and friendly service.
Excellent food.
Lovely music.
Views to die for.

The Vivid Cruise was well organised, well staffed and very enjoyable.

Service: The total experience was excellent. We would do this again.
Food, wine and service were all excellent.
Our server (Edwin) I think was his name was absolutely wonderful and all praise goes to him.
We had South Australuan visitors and they were totally impressed by the entire experience.
Well done to all the crew and team.
Looking forward to next year.
Product: Refer to above comment.
Ian not best photographer but my husband and son' girlfriend have some brilliant photos. Sorry.

Service: Very friendly, efficient and accommodating
Product: Our meal was very nicely presented and tasty

Service: Fabulous views, great service, great music and nice variety of tasty meals and drinks. Thoroughly enjoyable!
Product: Good variety of meals and drinks. All the meals and drinks we had tasted great; a better standard than we were expecting. Meals were nicely presented. Service was excellent. It was also a nice touch to be given a free glass of champagne at the beginning of the meal; it added a festive mood to the experience.

Service: Efficient service re tickets boarding and disembarkation.
Product: Good view of Vivid from the water

A lovely cruise to see Vivid around the harbour.

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Totally recommend this cruise the staff were friendly and so organised to be able to serve everyone at the same time, a relaxed atmosphere where we could enjoy each other’s company and the entertainment The food was delicious my steak had amazing flavours and to top this cruise off The Vivid show was on ... perfect for us as we were celebrating 3 milestones my 60th & my 2 daughters 40ths

Service: Friendly professional staff , lovely cruise
Product: Excellent service , priority entry with reserved seating

Service: Cruise to see Vivid lights just the right length. Admired the girls out the front who spent a good 3/4 hour directing people to right departure point with a great deal of humour and good will. (Better signage with departure times and company would be much better).
Product: Enjoyed the trip and thought the price was reasonable. Drinks a little expensive though.

Service: Ticketing staff was not friendly at all. The boat/ship/ferry was dated. We took the "John Cadman II" on 13 June 2018 @8pm. Queue was long and ground staffs were not very professional with dealing with the crowds. They need more trainings. The cruise itself was quite good with the Sydney sceneries. Should have more seats on the decks.
Product: Over priced with minimal hospitality on board. Even the river cruise in Singapore is better.

Great experience, lovely staff and service.
Have recommended your cruise to other colleagues

When bookings the cruise it started that I was paying for the cruise which included a drink on boatd. When we got there we had to pay for all drinks and there was no complimentary drink.

Good service the waitress was very good

Cruise itself was great. I would recommend more staff to serve refreshments as wait time was very lengthy.

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

High expectation, low delivery

Thank you.

One of the best things I've ever done! Couldnt have asked for a better night!

Service: Great table service with great staff.
Product: Great table service with great staff.

Service: Excellent service and incredible views of the Harbor Bridge and Oprea House.
Product: Great price for the excellent trip

Service: I was very disappointed that we saw so little of the Vivid Lights,that was my main reason for going on the cruise, i have Arthritis in my hips and find it difficult walking a lot, the meal was nice and our waiter Tobias was very attentive, i wondered why we did not go into Farm Cove to view the lights from the Botanic Gardens,we stopped at a wharf in Circular Quay(why i do not know) i felt the time spent here could have taken us into Farm Cove instead.
Product: Won't go again, didn't see enough Lights

Food average and fast service, band absolutely awful and far too loud, strip lights on the Windows made viewing of the Vivid lights difficult (the only reason we booked the cruise) AND you should pre explain that the boat is available to board from 7pm and the Kings Wharf is different from Bangaroo as we found several people waiting at the wrong pier. All in all a complete waste of an evening.

Service: quitely charming
Product: while the mnagement response was fantastic, the actual wine selection was extremely poor. The meal in itself was adequate but not impressive

Pleasant enough experience. Just frustrated at lack of visibility of customs house area from the boat. Rest of experience very good

Service: Fantastic, Had a great time. Food sensational, entertainment great and service was exceptional.Thanks
Product: Good value for a truly unique experience

Very accessible for my disabled daughter to alight on to the boat.
Booking team more than helpful with credit to my account due to my over booking.
Boat was clean and well equipped
Length of cruise time perfect

The bar option is a waste of money. The wines are terrible only the sav blanc is drinkable. Was expecting something better. Should've bought the Gold Penfold Dinner again instead.

Service: Great experience, and great way to show visitors the VIVID lights without the crowds.
Product: Great price for tickets for this event.

Service: Busy / lots of people event but loaded and disembarked efficiently with assistance of the shore crew. Cruise length about right for the purpose of viewing Vivid. Drinks on purchase basis available onboard as expected. Enjoyed the experience.
Product: Just the right length, got to view heaps of the lit areas, plenty of time at the opera house and in circular quay. Drinks were available for purchase.

Excellent meal and very efficient staff

Service: Unless you were on the top deck, you couldn't really get a good view of the lights because the interior lights on the boat were reflecting on the windows. Because of this, the upper deck was overcrowded and our kids couldn't see past the adults anyway.
Product: The staff at checkin were friendly and the boat staff were friendly as well. The overall ease of booking was good & changing the booking was equally as painless.

Service: Everything went like clockwork. We took the hour-long Vivid Sydney Cruise, and we had plenty of time to see and photograph all the sites.
Product: We got to see everything from a new vantage point.

Service: Had a perfect night on a vivid dinner and cruise. Food was perfect, the staff so friendly and nice background live music. Would highly recommend a Captain Cook Cruise.
Product: Great value, best night out

Service: Service was OK but we booked for an hour cruise and it was barely 50 minutes.
Could have gone further on the Harbor.
Product: Booked an hour cruise and barely got 50 minutes. Could have gone further on the Harbor

Poor experience when making the booking with a group. Original price to other members of the group was $29, however- due to a delicate family situation, I was unable to book until closer to the day and was forced to pay $39. Not worth even $19!!!

..

Service: WARM AND WELCOMING.
Product: PROMPT SERVICE. GOOD WINE AND FOOD MATCH AND NICE MENU

Service: The staff were friendly and good at there jobs, the view was superb ( its hard to beat Vivid) and the food excellent.
My family had a great night - thankyou.
Product: Please see the comments above

Service: Great and affordable
Product: Affordable and amazing yay

Service: The cruise was overpriced for what we got.
The service was poor - staff botched the order and gave my husband the wrong dish. They were intrusive and 'hovering' at the beginning when we were not ready to order and absent when we tried to order drinks later on. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.
Product: The cruise was overpriced for what we got. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.

Service: Staff were amazing - very attentive and patient in locating the whales.
Product: Loved it! Best way to enjoy Vivid. Plenty of room. Tables and chairs and no problems boarding etc

Service: The cruise itself was amazing, the journey was great, although some details in certain locations should be added, for example like getting closer towards Sydney Opera House or Luna Park
Product: Great value of money and comfortable service

Service: The food and table service were average (some aspects even below average) overall. I had a steak (which was quite good) but the vegetables were well below expectations. My wife also said that her meal was 'pretty unappealing'. The attendant on our table seemed 'distracted', although the young lady who brought out some of our meal was much more enthusiastic.
Based on our experience I would be unlikely to recommend the experience to friends. We were also looking forward to the Vivid experience but have to say our taxi driver was correct in that it was a 'bit over-rated'. Best of luck for future cruises.
Product: Refer to my previous comments!

Service: service
Product: excellent online communication

A spectacular night made all the better by fabulous service, good food & wine and an amazing view. Thanks Captain Cook for such a memorable experience.

It was fantastic.

Service: First class operation. The ship was spotless and comfortable. The trip to view VIVID was wonderful; lots of camera moments particularly when inside the Quay area. Perhaps the highlight pics were of the Opera House and Luna Park.

We hope to do the Captain Cook Cruise next year, perhaps the "dinner' cruiser.
Product: Just Brilliant - Capt Cook would have been impressed.

Excellent food and wine selection and excellent service,, we had a top notch experience 👍👍

Service: Well organised. Lovely friendly efficient service staff. Good value. Very pleasant evening. Love that it's 2 hour cruise not 3. Plenty of time for eating and viewing. Chosen specifically for that reason. Food and wine package looked good and it was. Lovely service lady came looking for us out on deck to let us know food on table. Definitely do it again just for fun.
Product: Good value Service staff attentive and friendly

We thoroughly enjoyed our evening, the staff were warm, friendly and efficient. The meal first class and the accompanying wines were suitably matched to all of the courses.
We appreciated the music and it added to the whole experience.

We look forward to our next cruise with your company.

Poor menu supposedly vivid cruise but pathetic display total waste of money

it was a very interesting experience. A beautiful cruise, sailed on time. However, the ticket security system. no one checked our tickets. It was rather strange. as if I could go to the ship without buying tickets

Service: It was a great night, lovely vessel, warm and friendly crew. All was a beautiful experience. Thank you.
Product: All went smoothly and easily.

Service: Food was very delicious and music was good. The sight fo Sydney was fantasitic.
Product: Food was very delicious and music was good. The sight fo Sydney was fantasitic.