Vivid Sydney Festival

Vivid Update - 16 March 2020

Unfortunately, Vivid Sydney 2020 has been cancelled on the recommendations of the Australian Government and health authorities regarding organised gatherings of more than 500 people.

We are currently working through the implications of the decision. If you have any questions please contact us here. 

Vivid Sydney

Vivid Sydney is the largest outdoor lighting, music and ideas festival in the Southern Hemisphere with 'lights on' nightly from 6.00pm. This world famous festival invites aspiring artists from around the globe to put their best and brightest creative concepts on show, with Sydney Harbour as the centrepiece. Choose from a great range of cruising options from the family-friendly Vivid Lights cruise to the prestigious Gold Penfolds Dinner Cruise. Download flyer

Official Partner - Vivid Sydney `Harbour Lights'
Be part of Vivid Sydney and dine aboard MV Sydney 2000 displaying the official `Vivid Sydney' lighting installation or MV John Cadman with the ‘#ilovesydney’ installation. Both vessels travel through a spectrum of light as they cruise the Vivid Sydney Harbour precincts.

Vivid 7.30pm Dinner & Drinks

  • Nightly from 7.30pm, up to 3.5 hours
  • Cruise aboard "Vivid Sydney" MV Sydney 2000
  • 3-course Contemporary Australian set menu
  • House beer, wine & soft drinks
  • Reserved individual table seating
  • See the lights of Vivid from the water
  • Menu
From $105.00

Vivid 5pm Dinner & Drinks

  • Nightly from 5.00pm duing Vivid, up to 1.5 hours
  • Cruise aboard "Vivid Sydney" MV Sydney 2000
  • 3-course Contemporary Australian set menu
  • House beer, wine & softdrinks
  • Reserved individual table seating
  • See the lights of Vivid turn on approx. 6.00pm
  • Menu
From $79.00

Vivid Lights Cruises

  • One hour Vivid Lights cruise
  • Up to 7 departures nightly from 5.45pm - 9.15pm
    - 9.15pm Happy Hour Cruise - half price house beer & wine
  • 'Lights on' nightly at 6.00pm
From $25.00

Vivid Rocket Cruises

  • One hour Vivid Rocket cruise
  • Operates on selected dates
  • Please note licensed bar facilities may not be available on Rocket cruises
From $25.00

Select cruise and date below

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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84 % approval from 203 responses

Date
Rating
3 months ago
4/5

Service: Excellent service
Product: Great value, beautiful food
Was very disappointed that we were booked to finish an hour later on Friday night but it came in early and no one had informed us

Review for Captains Dinner

4 months ago
2/5

Service: Average says it all.
No priority boarding as promised
Bar service slow, lots of drinks not available
Only 5 courses rather than the 6 advertised
Food nice enough, service fine
Closed bar half an hour before end.
Looks like they are preparing to close soon
Product: Expected better than Average.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our Gold Dinner does include 6 courses, including the canapes upon the Priority boarding & welcome reception, which as per the website is part of our Circular Quay departures only. We can assure you that our staff are trained to provide our customers devoted and efficient service. Each course is matched with a selected glass of Penfolds Wine, with additional beverages available at any time.
Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

4 months ago
2/5

kept us dangling on the wharf in the rain we were requested in promotional material to arrive early time given 4.30 food and serving staff for the dinner well done the rest I will take up with NRMA they advertise reduction what a joke

Review for Sunset Dinner

4 months ago
2/5

Service: The boat left late, see comments below
Product: I wad disappointed that there was only 1hour to eat a very nice three course meal.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your feedback. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our cruise duration is also optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise if you felt this was not the case on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

4 months ago
4/5

Service: メインのお料理とデザートが美味しかったです❣️残念だったのは天気に恵まれなかったことです💦テーブルがもう少し広かったらゆったりお食事した気持ちになったと思います。サービスしてくれたスタッフさんは親切で丁寧でした🤗
Product: 料金的には日本と変わらないかなと思います。

Review for Captains Dinner

4 months ago
5/5

Service: Captain Cook is the best dinner cruise.

The service was excellent.
Product: if u like drink, purchase premium bar package.

its worthy

Review for Captains Dinner

4 months ago
2/5

Having your guests check on line for their departing quay puts a burden on your guests. And once going to your web site and then having to put in a booking number to find the quay, please remember that your guests come from many different countries and using phones to connect to the internet may not work the best. Also, not being familiar with Sydney and knowing the different quay locations when you’re jet lagged, creates stress. Your directions once you book on line can be hard to follow. We checked in at Quarry Quay and then we were told (rather rudely) that we were at the wrong place, should be at Darling Quay and the location was given to us on the website when we check in. We had to walk/run to get to the boat.

We do appreciate you holding the boat so we could enjoy the cruise. The food was good and we enjoyed the short time we had on top deck to see the views.

Suggestion would be to send email to guest 48 and then 24 hours before cruise letting guests know to check in and in bold letters a reminder to make sure of the departure quay.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are pleased to see that we have already corresponded via email, and as per our conversation we can see in our records that you contacted us via our Live Chat feature on our website, where our staff member explicitly stated the departure location would be Darling Harbour King Street Wharf No.1, which you acknowledged with thank you prior to your cruise. We apologise if you felt that our communications weren't clear enough, and please be assured your feedback will be forwarded to our reservations manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

4 months ago
5/5

Service: The food, cruise and staff were 5 stars but I was very disappointed I did not have time to start my dessert or drink the last 3 wines as we had to get off. If I was to do this again it would need to be at least half an hour longer so you can relax and enjoy eating and enjoying the wines.
Product: see above

Review for Gold Penfolds Dinner

4 months ago
5/5

Excellent cruise service was great I would recommend this cruise to all my friends and family

Review for Sunset Dinner

4 months ago
4/5

Service: They were very friendly and professional at all times.
My husband loved the food and entertainment especially the singer and the gentleman who played the piano.

Yes I would recommend the Captain Cook cruise my husband and I went on on Sydney Harbour.
Product: Quick, good size lovely meal.

Review for Captains Dinner

4 months ago
4/5

Service of staff was excellent. Very friendly and observant. Dinner is ok , nothing fancy and the menu needs to changed at least once a year. Steak is good quality and well prepared. Presentation could easily be improved especially for the shrimps . Its still very good value for money but starting to get very dated.

Review for Captains Dinner

4 months ago
5/5

The staff were friendly and helpful and the food was very good. The view from the ship was as expected. Sailing past the Opera house and under the bridge was great. The duo playing were also good and we managed to dance as well.

Review for Captains Dinner

4 months ago
5/5

Service: All in all an amazing experience! Got a little stressed making sure we were boarding at the right place. Instructions are a little confusing. Once there, everything was great!
Product: Amazing!

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: The service was great from the moment we boarded the ship.Our waitress was outstanding and we never had to wait for a drink.Her knowledge of the wine list was very good and her recommendations were spot on.The quality of the food was wonderful.Would happily recommend the cruise to others and would do it again if in Sydney.
Product: Great food and service.Wonderful night

Review for Captains Dinner

5 months ago
5/5

Service: Excellent experience, friendly staff & great ambience
Product: Excellent experience, friendly staff & great ambience

Review for Captains Dinner

5 months ago
5/5

Service: My Girlfriend flew in from the States and we wanted to see the Sydney Harbour. This dinner cruise provided us with a fantastic view Sydney’s iconic skyline, the Harbour Bridge and Opera House and a tasty meal and excellent service. We highly recommend this dining cruise experience to all like minded individuals and couples. Thank you and 🥂!
Product: Pleasant Experience and Good Dining

Review for Sunset Dinner

5 months ago
5/5

Service: A Captain Cook cruise will also give you some very special moments. The food and beverage are good, but when they get topped with the views from Sydney Harbour they can be unforgettable. Thanks for a great Sunday cruise!
Product: Everything went really well on the day

Review for Sunset Dinner

5 months ago
5/5

Service: Service was great, friendly and attentive
Product: Booked the Brialliant Dinner and The ticket mentioned that you may be upgraded complimentary based on availability to the entertainment area. Mum really wanted entertainment so called on the day of the cruise to see how this could be guaranteed. An upgrade fee was charged which is understandable if high in demand however, upon arrival to the vessel, there were many empty seats. I just found it a little disappointing that we were charged given there was room to move anyway.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are glad that you had a great time with our cruise. You were upgraded to an entirely different cruise experience, being our Captains Dinner. This features additional menu options as well as live entertainment - hence the price difference. We do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

5 months ago
1/5

Boat left without us

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our departure locations and times are located clearly on our website. Unfortunately, our cruise has a schedule to keep for the hundreds of passengers, so we are unable to delay the departure.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Gold Penfolds Dinner

5 months ago
5/5

A great night all round. Excellent, food wine and service. Would definitely do it again.

Review for Gold Penfolds Dinner

5 months ago
2/5

Service: Service was great
Entertainment was ok
Product: Not the best value for money

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance for entertainment can be difficult as each customer has different tastes and preferences. We do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

5 months ago
5/5

Service: The food and service was fantastic!!
Product: The meat was cooked to perfection!!!

Review for Captains Dinner

5 months ago
5/5

Service: As a group we all had an amazing time and we will all be back
Product: Great value

Review for Gold Penfolds Dinner

5 months ago
5/5

We did the same cruise 5 years ago and the service, food and experience were just as good this time around as it was then.

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: We had a great time on the valentines cruise, the food was fantastic, the wine was amazing and the service top notch. Could not have asked for better!
Product: Food and wine was amazing

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: Excellent service, flawless. From booking all the way to boarding and serving, it was spotless. Thanks to our waiter
Product: We’ve got the private room on top of the vessel. Definitely value for money! The views were amazing.

Review for Gold Penfolds Dinner

5 months ago
4/5

Service: We had excellent seats for viewing the harbour, food was very good, we had to flag down the waitress in order to ask for wine with our meal.
Product: 5 stars would have excellent service, communication prior to the event .

Review for Captains Dinner

5 months ago
5/5

Service: Had an amazing dinner sunset cruise with Captain Cook Cruises. Everything was perfect and I would definitely recommend it! It’s a great way to see Sydney from the water, especially at night watching the city light up. The food was delicious and catered to vegetarians and vegans too. The service was fast and the live music was entertaining. I would do it again in a heart beat!
Product: Good value for the price, which includes music, food, drinks and a cruise.

Review for Captains Dinner

5 months ago
5/5

We felt like special guests from the moment we stepped on board. The canapes and champagne on the top deck were delicious and there was much room to roam. Our servers were outstanding and fun too. The food and wine were outstanding.

Review for Gold Penfolds Dinner

5 months ago
4/5

Service: Good service. Good value.
Product: see previous notes

Review for Sunset Dinner

5 months ago
2/5

Service: The whole cruise time was too short and we felt rushed from the moment we got in especially as it was a surprise 50th b'day!
These sunset dinners should be 2hrs at least.
We didnt get to feel the whole enjoyment and experience.
The quality and quantity of food was average but not what you paid for in total for the lot per person
Product: Pretty standard nothing special
Disappointed unfortunately

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. We always encourage customers to view our website to understand the inclusuibs fir their selected cruise.

Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

5 months ago
2/5

Service: I booked the Captains dinner, premium wine package and window seats but did not find this value for money. People very close to us paid far less and their meal seemed very similar to ours. Service on entry was very slow.
Product: Food was good. Entry was quite small

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Only customers on the Captain Dinner Cruise will receive the menu options you receive. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our window seating is an optional extra which gives our customers an opportunity to have unobstructed views out of our vessel. Customers are able to purchase drinks on board, and pay for this at the end of their cruise.

We do strive to deliver world best practice customer service from booking all the way through to the product, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

5 months ago
5/5

Easy on-line purchase. Good value. Great crew and staff. Only two in party but full birthday service and great seating and food. Beautiful weather helped as well. Just love Sydney Harbour.

Review for Sunset Dinner

5 months ago
5/5

We had a lovely night with our relatives from the UK with excellent food and service

Review for Captains Dinner

5 months ago
5/5

Service: Great views of the Harbour Bridge and Opera House. Good food and service.
Product: Good value for the money.

Review for Captains Dinner

5 months ago
5/5

Service: Great
Product: Excellent

Review for Sunset Dinner

5 months ago
5/5

Service: Perfect setting , great food and friendly staff
Product: Great night

Review for Captains Dinner

5 months ago
5/5

Service: We had a delicious meal, a good choice of vegetarian dishes. We paid extra for a window seat so we had a wonderful view throughout the meal. The staff were friendly and efficient and our waitress advised us to go out on deck between main and dessert course which was great for taking photos.
Product: An excellent vegetarian meal with a good choice of wine. A good way to end our stay in Sydney.

Review for Captains Dinner

5 months ago
5/5

Service: Starting from the greeting the customer service was fantastic. Food and wine selection was of an excellent quality. I’ll be coming back onboard and recommending to others.
Product: Great customer service

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: Excellent food, wonderful cruise, awesome scenery
Product: Excellent food, wonderful cruise, awesome scenery

Review for Captains Dinner

5 months ago
5/5

Friendly staff, great band, great food, awesome atmosphere.

Review for Sunset Dinner

6 months ago
5/5

Amazing service by the lady assigned to our table. It was my mums birthday and they surprised us with some cute sparkles on her dessert and sung happy birthday. Food was delish & the view was amazing. Very happy overall. Will be defs booking again in the near future.

Review for Sunset Dinner

6 months ago
5/5

Excellent service. Comfortable. Great views.

Review for Captains Dinner

6 months ago
5/5

Service: Good service food and drinks good experience
Product: Excellent service and food

Review for Captains Dinner

6 months ago
5/5

Service: Lovely cruise with tasty food, great service.
Product: Very relaxing, good choice of beverages

Review for Sunset Dinner

6 months ago
4/5

Pick up was a bit late, so the beginning was rushed. However, he wait staff was exceptional.

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: Heat service good views great value
Product: Good food and wine excellent service great views

Review for Captains Dinner

6 months ago
4/5

Service: Everything is good except booked on Sydney 2000 cruise ship but on the night is not the same cruise ship turn up, a smaller one.
Product: Easy to purchase on internet, just a minute.

Review for Captains Dinner

6 months ago
5/5

Service: We had a wonderful time aboard the Capital Cook Sunset Dinner Cruise. The staff was attentive and the dinner was delicious. The views of the Opera House and the Sydney Bridge were breathtaking. We would do this again when we’re in Sydney next time.
Product: The wine, dinner, and cruise of Sydney Harbour was wonderful. It's a good value.

Review for Sunset Dinner

6 months ago
5/5

My family did the captains table cruise as we figured it would be a nice way to see Sydney and have a meal. I was little hesitant when booking as the cost was high and I wasn't sure if my girls aged between 4 and 12 would enjoy it. So glad I did though our waitress was amazing she made sure everybody at the table (including the kids) were happy. The pianist and singer were amazing and when the girls weren't eating the delicious food they were dancing up a storm. The waitress saw my happy birthday badge I picked up earlier that day and brought my desert out with sparklers while the singer and pianist sang happy birthday to me. The night was finished off on the top deck overlooking the amazing views. PERFECT.

Review for Captains Dinner

6 months ago
4/5

Service: Really great experience! Would do it again for sure! Only issue was that I felt there was a shortage of waiters attending tables
Product: Good but shortage of waiters

Review for Sunset Dinner

6 months ago
5/5

Service: Service was excellent. Staff were friendly and helpful.
The food and wine was perfect!!!
Product: Excellent!
Wines went perfectly with the meals.

Review for Gold Penfolds Dinner

6 months ago
5/5

The food was really nice great steak. Entertainment was very good.

Review for Captains Dinner

6 months ago
5/5

Service: Great food, friendly staff, altogether a perfect way to celebrate two birthdays
Product: As previously set out

Review for Gold Penfolds Dinner

6 months ago
4/5

The Captain Cook Dinner cruise was great! The staff were super friendly and helpful. The food was delicious! However, the music was not so great. It was a bit too boring. Otherwise it was good and I would definitely recommend to other people. Thanks for the experience 😊

Review for Captains Dinner

6 months ago
5/5

Have always found these cruises good value and totally enjoyable. This is now the fifth time we’ve used captain cook. This time it was with 2 children. The menu was great and the service fabulous. Will use again.

Review for Sunset Dinner

6 months ago
2/5

The service was good, but honestly, the food was a disappointment. Very bland, with little creative

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback, We can assure you that all our products are sourced and prepared fresh. Our aim is to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. We always encourage guests to talk to the cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
5/5

Service: Great food and service also a great view excellent night
Product: As above

Review for Captains Dinner

6 months ago
5/5

A very pleasant night. Staff were friendly, performance was great, and beautiful views. Our steak was a bit overcooked. Otherwise perfect.

Review for Captains Dinner

6 months ago
5/5

Very enjoyable nigh on the harbour. The service was excellent, our waiter was very attentive.

Review for Captains Dinner

6 months ago
1/5

Service: We purchased CAPTIANS DINNER which says uarenteed window seats but because we booked 5 we did not have a window seat.
We purchased Premium Drinks but twice I had to go to bar to ask for drinks to be delivered. I ordered and gave my card to pay and asked for them. Thery asked me why I was doing this and I said becuase it is the only way I can get the drinks to my table.
Product: Food was to expecatation.
Seating was not

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager. Our window seating is an optional extra which gives our customers an opportunity to have unobstructed views out of our vessel. This option is available as an upgrade, not as a standard inclusions.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

6 months ago
2/5

La croisière était bien par contre j ai trouvé le menu très moyen, de piètre qualité pour le poisson que j avais choisi quant à l accompagnement il était quasiment absent

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We can assure you that all our products are sourced and prepared fresh. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

6 months ago
5/5

Service: Excellent customer service
Product: Customer service was excellent!

Review for Captains Dinner

6 months ago
4/5

Service: All went well. Great cruise. We obtained our booked table. Ship left on time. All was what we expected
Product: All was what we expected Good food and entertainment.

Review for Captains Dinner

6 months ago
5/5

The food, service, and cruise was very enjoyable. My family had a great time.

Review for Sunset Dinner

6 months ago
4/5

Pretty good and attentive table service

Review for Sunset Dinner

6 months ago
2/5

料理があまり美味しくなかった。。
スタッフの方々は感じがよくて素敵な対応でした。

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sunset Dinner

6 months ago
5/5

Service: Booked it for our Anniversary. The ambiance was very classy, food was great too and staffs are very accomodating! The experience was amazing and definitely worth the cost.
Product: I totally love the food! From entree to main course and to desserts.

Review for Captains Dinner

6 months ago
4/5

Service: Employees were friendly and very helpful. Food was very good. The cruise was too short. Called sunset cruise, but came back way before sunset. We felt rushed.
Product: Easy to reserve tickets

Review for Sunset Dinner

6 months ago
5/5

Service: Lovely modern boat. Exceptional staff. Our waitress Rosie was excellent
Product: Wagyu entree was very average and should be ditched from the menu. The other dishes were excellent. Particularly the steak which was perfectly cooked and very tender.
Strangely coffee was not included in either the dinner or the premium drinks package - this is just silly given the price paid for this dinner.

Review for Captains Dinner

6 months ago
4/5

Windows could've been cleaned to ensure optimal experience and food is ok but not great. Overall, it was a nice experience amd enjoyed it. Would definitely recommend it for memorable moments.

Review for Sunset Dinner

6 months ago
5/5

Service: Wot can I say???
Such a fantastic way to celebrate an ol' blokes birthday...
Great food, wine and entertainment with such a friendly crew looking after you. And our lovely, talented song bird/ MC/adding that extra touch.
AND all on our famous harbour...
Could it get any better???
Well, try Christmas luncheon... Another incredible day; with the boat festively set up, the crew in Chrissie party mood, the atmosphere ready to celebrate, all the guests happily cheerful after wot, for many, had been a testing year.
Product: Always fantastic value for money

Review for Captains Dinner

6 months ago
5/5

We had a wonderful night and a very good dinner. We will do it again soon

Review for Captains Dinner

6 months ago
5/5

Fantastic views, we were extremely well looked after and the food/wine was very good. Perfect evening for a special birthday, highly recommend.

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: Fast and efficient on board, less so when booking!
Product: Good food and choices

Review for Captains Dinner

6 months ago
1/5

Service: I was happy with the captain dinner at all l paid all money out the food was not nice at all
Product: I didn't like at all

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
4/5

Service: Great crew, great dive guides, great food, great day. Turtles, Groupers, fish and coral
Product: Great choices including fresh shrimp

Review for Captains Dinner

6 months ago
5/5

Was a perfect night out. Couldn’t fault anything

Review for Captains Dinner

6 months ago
2/5

Service: While we had a great night there were some areas that should be improved to make it a sensational evening for the price we paid. It was the view of our party of 12 that the mains were exceptional but the entree was quiet small and desert was disappointing. The alcohol package was very limited with only one beer offered and not possible to pay the difference - more variety needs to be offered. The band/ vocalist failed to attract people to the dance floor and most went downstairs to dance - upstairs was deserted. The staff were very good and attentive and it should be noted that they did everything in their power to make it a great night.We have been attending these cruises for about 20 years and hope to continue but that will be up to the management to make it more attractive than this year.
Product: As above

Review for Captains Dinner

6 months ago
5/5

Great food great service

Review for Captains Dinner

7 months ago
5/5

Service: Quick boarding and seating. Table service was good.
Product: Value for money

Review for Sunset Dinner

7 months ago
2/5

I specifically chose this cruise because of their policy that supposedly accommodate specific dietary requirements. I followed up by email to check what they would provide for dessert as often it is something she doesn’t eat. After initially being told that fruit salad was the only option, I asked to speak to someone more senior. At this point they offered sorbet, which I said was fine. Although in my opinion still a poor effort given how many options are easily available.
When we actually went on they cruise, they gave her fruit salad!
This is just hopeless service considering we paid $200/head for our group. We could have paid much less to get the same lousy service.
Also, I couldn’t believe they charged me $3 for a cup of tea after paying $42 each for the drinks package.
On the plus side, the staff on the boat were very good as was the rest of the food and entertainment.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately.

Our aim is always to provide an extensive variety of options maintaining the highest standards of quality.

Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: After a delayed departure we were not expecting the best of experiences!! So we were surprised with the amazing service & friendly staff. We had a fantastic night & would highly recommend this cruise to anyone .
Product: Great choices & cooked perfectly

Review for Captains Dinner

7 months ago
5/5

enjoyable food typical large scale style but was a well operated cruise

Review for Sunset Dinner

7 months ago
5/5

Service: The 2 staff members that looked after us were fabulous.
Product: Very nice..

Review for Captains Dinner

7 months ago
5/5

Service: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
Customer service was easy and helpful.
Product: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
The initial feeling wasn't great as we lined up to board, although Im not sure how this could be improved.
Also we were on the 3rd floor with the only available bathrooms on the ground floor, and no lift, which was a problem for a couple of our older guests.

Review for Captains Dinner

7 months ago
5/5

Great evening - excellent service

Review for Captains Dinner

7 months ago
4/5

Service: The table service was excellent, and the food was delicious. It was a group Xmas party and the boys enjoyed the whole experience.
Product: Excellent meal

Review for Captains Dinner

7 months ago
2/5

Service: The atmosphere, music, location, and ship were all first class. The food was okay. But the table service was terrible. We paid $340 for our dinner, but couldn't get a glass of wine to our table while we ate our mains, entres, or desert. We had to keep asking. If the floor was full I'd understand, but the restaurant was nowhere near capacity. This was disappointing.
Product: The food was reasonable. The table service was pretty ****

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Ein must für einen Sydney Aufenthalt!
Das Gold Penfolds Dinner ist absolut empfehlenswert.
Sowohl das Menu als auch der Service sind hervorragend.
Sehr haben wir uns für das Wiedertreffen mit der Servicemitarbeiterin
Frau Bella gefreut, die wir vor 2 Jahren bereits kennengelernt hatten.
Product: gerne wieder

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: professional service , patient staff - made very rowdy party of 16 feel at home
Product: great food

Review for Gold Penfolds Dinner

7 months ago
4/5

Service was really nice. Great views and a lovely way to see Sydney

Review for Sunset Dinner

7 months ago
5/5

Service: We will highly recommend it to others.
Product: Good value for the money

Review for Captains Dinner

7 months ago
5/5

Great service. A very nice restaurant setting on water. Highly recommend as a great tourist attraction.

Review for Sunset Dinner

7 months ago
2/5

The service was really good nice staff however our food arrived and it was cold. Paid for a window seat but we were right at the top near the door cold with no atmosphere. Entertainment was average nothing like we had previously ie. four years ago.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options and quantity of food, maintaining the highest standards of quality. As you're aware, finding the right balance between customer's preference in genres of music can be difficult as each customer has tastes and preferences. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our entertainment and hospitality manager.

Thank you once again for your feedback

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
2/5

Get rid of the miserable so and so in your office where directions are advised near the wharfs at DH. If she cant be friendly when asking directions, she shouldn't be in that type of roll.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very disappointing to receive. Please be assured your feedback has been forwarded to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
4/5

Had my cousin from overseas, we enjoyed the cruise immensely, food was just right and drinks were a great choice. I would off like for the whole experience to be a bit longer than just the 11/2 half hour.

Review for Sunset Dinner

7 months ago
5/5

Service: Very enjoyable. Great ambiance.
Product: Great Dinner.

Review for Captains Dinner

7 months ago
5/5

Service: Fantastisk upplevelse, rekommenderar starkt till alla som tvekar.
Product: Utsikten, upplevelse och sällskapet är viktigt.

Review for Captains Dinner

7 months ago
4/5

Service: Friendly welcoming and attentive staff
Product: The food was excellent and superbly matched with the accompanying wines

Review for Gold Penfolds Dinner

7 months ago
2/5

Service: The food was good but really not enough for the price
Product: again the food was really not enough for the price
paid for 6 persons aud 1.314.00 +aud 16,00 fee from my debet card
you got your money straight away?

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options and quantity of food, maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Great Staff members and excellent food!
Product: The dinner cruise had a lovely atmosphere and the food and view were amazing

Review for Sunset Dinner

7 months ago
1/5

Service: Service is at very minimal. The server appears not too happy working or serving our table.
Product: The quality and taste of food were below average.

Response from Captain Cook Cruises: Dear customer,

Thank you kindly for your review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of customer Service
Captain Cook Cruise

Review for Captains Dinner

7 months ago
4/5

Service: Customer service was fantastic and we enjoyed the food onboard Sydney 2000.
Product: Girl in ticket office gave service with a smile

Review for Captains Dinner

7 months ago
2/5

Food not good.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review. Our aim is always to provide an extensive variety of options maintaining the highest of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured you concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

7 months ago
5/5

Service: We had our Christmas party on board and the food & service was excellent. Everyone had a great time.
Product: Excellent food and service. Staff were friendly and helpful

Review for Captains Dinner

7 months ago
5/5

Service: Service was outstanding.
Product: Good value for money experience.

Review for Captains Dinner

7 months ago
5/5

Service: Excellent service
Product: Well worth it

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: The staff was friendly, service was great,the meal was very nice.The cruise of the harbour at night was spectacular
Product: Good value for the price,very relaxing scenic tour of the harbour with live music and great food.

Review for Captains Dinner

8 months ago
2/5

Service: The food and wine were great for a degustation. The staff was excellent too. The only thing that I didn’t particularly agree with it was the environment. We paid for a gold pass and we were all dressed up elegant as we were expecting a more “high class” experience. Instead we were in the same room as people that didn’t buy the gold pass, they were wearing jeans and tracksuits, it was very noisy and not at all romantic. Would’ve been better if there were separate rooms for gold pass and the rest. As we were celebrating our anniversary we were after a more romantic and relaxing atmosphere.
Product: We were expecting a more high class environment, but instead we were sharing the room with a lot of tourist that were very loud and not dressed up at all. Should have to seperate rooms for Gold and the rest!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are delighted to read that the food and service was great! Our Gold Dinner Cruise inclusions are available on our website and reservation staff are always available to assist in anyway possible. We are sorry for not meeting your expectations in regards to the seating. Your comments have been forwarded to our Hospitably Manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

8 months ago
5/5

Overall experience was fantastic

Review for Captains Dinner

8 months ago
4/5

Service: Hilfsbereites freundliches Personal
Gute Organisation
Product: Gutes Personal, Essen in Ordnung, gute Organisation

Review for Sunset Dinner

8 months ago
5/5

The evening was a great experience from boarding the vessel right through to disembarking after the cruise. The food was fantastic and the service from all of the staff was excellent. It made our final night in Sydney exceptional.

Review for Captains Dinner

8 months ago
5/5

Service: Good customer service.
Product: We had a great time. The dinner and entertainment were excellent!! And the views can’t be seen any other way. We highly recommend Captains Dinner Cruise. Best way to see the iconic sights in Sydney!!!

Review for Captains Dinner

8 months ago
4/5

Excellent food and service. Interesting cruise

Review for Captains Dinner

8 months ago
5/5

Service: Service and food were excellent. A real fun time!
Product: Reasonable price for this fun experience!

Review for Sunset Dinner

8 months ago
4/5

Service: The experience was amazing. The service was great and the food was delicious. The portion sizes, however are what you would expect. The live music and singer were amazing and we would definitely go again! Perfect way to spend an evening. :)
Product: Amazing food. Small portions, but amazing in taste!

Review for Captains Dinner

8 months ago
5/5

Service: Food, entertainment and service was outstanding from start to finish.
Plan to do this again
Product: Not a cheap night out, but value for money

Review for Gold Penfolds Dinner

8 months ago
5/5

The food was amazing, and the staff were friendly and kept the wine coming as we had pre-booked a standard beverage package. Highly recommended!

Review for Captains Dinner

8 months ago
5/5

Service: We were very pleased with the service, the food and especially the view on our dinner cruise.
Product: Very good value for the money.

Review for Captains Dinner

8 months ago
5/5

Service: Beautiful food and so many choices. Awsome views such a good night
Product: Good value. Easy process, no hassles.

Review for Captains Dinner

8 months ago
5/5

Service: Everything from booking , to boarding and an excellent meal made it a great night . Staff were very professional and pleasant
Product: Champagne on arrival , wonderful meal and the whole experience went like clockwork. 👏👍 staff were very pleasant and organised

Review for Captains Dinner

8 months ago
4/5

Service: Great venue. Clean, classy, great service & wines.
Product: The appetizers were.cold and heavy. Scallops were good. Salad was good & steak was great. Cooked to perfection & tasty.Desert was good as well. Sparklers for our anniversary was a nice touch.

Review for Gold Penfolds Dinner

8 months ago
5/5

Service: The experience was good and the food was great
Product: The cruise was as expected and the food was good

Review for Captains Dinner

8 months ago
5/5

Service: We did the Penfolds Dinner Cruise of Sydney Harbor. Would highly recommend! Boarded early for sparkling wine and appetizers on the top deck a Circle Quay. Beautiful views of the Opera House. Went downstairs to our table with a window view. Awesome. Large table for two with dedicated wait staff. The staff were exceptional. The food and wine pairings were absolutely delicious. There was also a small dance floor with pianist and vocalist so we took advantage and danced a bit. Lastly, they recognized our anniversary with a sparkling wine and sparkler. It was a fabulous night and a very good value for the money.
Product: Great value for excellent meal and well paired wines.

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: Boarding was swift.
Directions were guided well by pleasant staff.
Waitress was wonderful.
Meals were delicious.
Plates were cleared away quickly.
Plenty of photo opportunities.
Photo guy for memories was great too
Product: Booking on line was easy and informative

Review for Sunset Dinner

9 months ago
4/5

Service: Meal and service were fine. Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.
Product: Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
4/5

Service: well organized decent food and wine
Product: good experience well trained and courteous staff services

Review for Sunset Dinner

9 months ago
5/5

The staff were very attentive and the food was excellent.

Review for Captains Dinner

9 months ago
5/5

A wonderful indulgent experience with matching service & entertainment. The setting was perfect, welcome drinks and canapes under the stars - an outstanding start. The boat was very well presented. Sparkling clean windows with beautiful uninterrupted Harbor views. The dining area & staff immaculately, the dinner was simply delicious with each course timed to perfection.

Review for Gold Penfolds Dinner

9 months ago
4/5

Service: very good service for the sunset cruise. unlimited drinks was nice. you can see many of sydney main attractions. very reccomended for a tourist as well as a local.
Product: very good and attentive staff.

Review for Sunset Dinner

9 months ago
4/5

We had a nice experience as using your service during our visit in Sydney. The staff was very nice and foods are just perfect for us.

Review for Sunset Dinner

9 months ago
5/5

Service: I would definitely recommend them.
Food was good. Wine was good. Service was excellent.
And to make it even better the music was not loud and not raucous!

And of course not forgetting the view that was provided.
Product: I just did that. Not sure what else you want me to say.
I said it all above

Review for Sunset Dinner

9 months ago
5/5

Service: The crew were friendly and very helpful, the food was fantastic. Overall a wonderful experience.
Product: Choices were great and the food was wonderful

Review for Captains Dinner

9 months ago
5/5

Service: Amazing everything!
Product: Amazing experience and food

Review for Sunset Dinner

9 months ago
5/5

Service: very easy to book online, and excellent and responsive customer care, which is the most important thing to me.
Product: Great experience all around! Loved the food and the views.

Review for Sunset Dinner

9 months ago
5/5

Excellent~

Review for Captains Dinner

9 months ago
2/5

Below average - we had paid for window seats but were first shown to an inside table. The lettuce in the salad was old and floppy and they couldn't even add icecream to the desert when asked as a special request - Overall the experience did not match the cost

Review for Captains Dinner

9 months ago
5/5

Our group had a wonderful time. Thank you

Review for Gold Penfolds Dinner

9 months ago
5/5

Could have been a little longer, or maybe time just seemed to fly by because I had a good time ¯\_(ツ)_/¯

Review for Sunset Dinner

9 months ago
5/5

Service: good food, good service. Really enjoyable cruise
Product: I cant remember the purchase experience

Review for Sunset Dinner

9 months ago
4/5

Service: We really enjoyed our evening cruise &dinner. The staff were excellent, welcome very friendly & organised.
Product: Very helpful staff member.

Review for Captains Dinner

9 months ago
4/5

Was a great experience, they did get my seat wrong and was allocated a non window seat , after showing the booking again , the seats were changed ..
other than this little mishap, was a great your

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We sincerely apologies for the inconvenience caused by this error. As you know we do strive to deliver world best practice customer service from booking all the way through to the product. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, itinerary, drinks and service as they will be able to solve the problem immediately. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind regards,

Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
4/5

Service: service was prompt and efficient could of had more food on the plate for the price
window seating fee a bit excessive otherwise a very pleasant evening
Product: i have already rated the Captains dinner

Review for Captains Dinner

10 months ago
5/5

Service: Amazing experience with great staff (thank you Ivan). Food was amazing and it was a memorable cruise seeing the highlights of Sydney at night. Thank you to all the staff who made my marriage proposal one to remember, greatly appreciated!
Product: Six course menu with a window table for dining made our experience perfect!

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: very good service
Product: staff very good and helpful

Review for Sunset Dinner

10 months ago
4/5

Service: The whole experience was well above average. Food and table service was great and setting was excellent.
Product: We enjoyed the whole experience.

Review for Captains Dinner

10 months ago
4/5

Service: Friendly, professional staff who went out of their way to meet requests.
Really nice food, especially for a “mass” dinner service.
The sunset dinner cruise is such a great idea for giving visitors an experience of the harbour in both daylight & evening when all the lights come on. We have taken a number of people on this cruise & they were all very impressed.
Product: I’ve already done that in previous question

Review for Sunset Dinner

10 months ago
1/5

個人で参加しました。サーキュラーキーから乗船して、ダーリングハーバーのお客様が乗船するより前に我々のテーブルは前菜が終わったいましたが、メインの料理はなかなかサーブされず、後から来たお客さんの前菜、メインが来た後に、こちらから指摘して初めて料理が来た。指摘したときも男性の給仕さんは我慢しろという高圧的な態度でした。
スタートが30分違うので、体感的には1時間待たされた感じで、非常につまらない食事となりました

Response from Captain Cook Cruises: お客様各位、

キャプテンクッククルーズの体験をレビューしていただきありがとうございます。

私たちのクルーズは、コース間の最適なタイミングを提供するように最適化されており、お客様が食べ物に遮られない雰囲気と景色を楽しむことができるようにしています。コースのタイミングは、お客様がシドニーハーバーの素晴らしい景色を鑑賞するのに十分な時間を残しながら、食事を楽しむのに十分な時間を提供するように設計されています。

お客様のクルーズのサービスがお客様の基準を満たしていないことを読んで失望しています。献身的で効率的なサービスをお客様に提供するためにスタッフが訓練されていることを保証できます。特に食べ物、飲み物、サービスに関して懸念がある場合は、すぐに問題を解決できるため、船内のクルーズディレクターと話すことをお勧めします。お客様の懸念はケータリングおよびホスピタリティマネージャーに転送されますのでご安心ください。

ご意見ありがとうございます。

敬具、

カスタマーサービス部長
キャプテンクッククルーズ

Dear customer,


Thank you for your review of your Captain Cook Cruises experience.


Our cruise is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. The timing of our courses is designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour.


We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: The whole experience was excellent. The wait people do a great job and the food was beautiful.
Product: Great experience. Food and service was great.

Review for Captains Dinner

10 months ago
5/5

Sehr netter und aufmerksamer Service bei einer Tour vor herausragender Kulisse

Review for Captains Dinner

10 months ago
4/5

I would say 4.5 Stars
The Premium Beverage Package we purchased was slightly deceiving as it did not state Premium Wine Package(which is really what it is) and because it stated Beverage we thought the bar would be included. any liquor drinks were not included. and so it was not any savings over purchasing the Premium package. The food and service were EXCELLENT!

Review for Captains Dinner

10 months ago
5/5

Service: Excellent food and wine. Exceptional service. A class views.
Product: Amazing food and wine! Smooth cruising.

Review for Gold Penfolds Dinner

10 months ago
2/5

Was definitely not worth the money!!!!!! Entree consisted if 2 prawns and a lettuce leaf. Very underwhelming. Also the music was very old, not suitable for a younger crowd. We had a 21st birthday snd found the atmosphere boring and dull. Would not reccomemd

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food and the entertainment on your cruise wasn’t to your standards. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

This about the 7th time we've done this dinner cruise. The food and wine were great but it felt very rushed. My own fault though, as I have done it so many times I didn't realise that it finished earlier during non-daylight savings time. I'll be sure to book during daylight savings for future dinners so we have time to enjoy the top deck.

Review for Gold Penfolds Dinner

10 months ago
5/5

Highly recommend, an unforgettable experience. Excellent service, great food, free flowing drinks. 10/10.

Review for Sunset Dinner

10 months ago
4/5

Service: The staff were wonderful and friendly, service excellent. Food lovely but disappointed with the vegetable portion - steak perfect. Disappointed with dessert. Overall, wonderful.
Product: Well presented, perfect steak but disappointing vegetable serve. Dessert well presented but not eye catching or indulgent end to a meal. It was disappointing but satisfactory.

Review for Captains Dinner

10 months ago
5/5

Service: It is a wonderful cruise...fantastic views and photo ops. Food was very nice. Thought coffee should have been included in price....seemed a bit odd to pay for it !
Product: I think the coffee at end of meal was a bit of a let down...having to purchase it.

Review for Captains Dinner

10 months ago
5/5

Fabulous service, great meal, a really special evening

Review for Captains Dinner

10 months ago
5/5

Excellent experience!

Review for Sunset Dinner

10 months ago
4/5

Tutto. Bella esperienza

Review for Captains Dinner

11 months ago
2/5

Service: We are gold members of Captain Cook and have done the Dinner Cruise numerous times. This time we were thoroughly disappointed with our experience.
Firstly, we paid extra a window seat and extra for standard bar drinks. Also at time of booking, my wifes food allergies were mentioned.
To our surprise, basic spirit drinks were not included in this package which previously they had. Even coffee and tea was not covered, which should be complimentary anyway considering the cost of the tickets.
Secondly, after being seated we studied the menu and selected our meals. When it came to ordering, my wife wanted to order the Salmon dishes for entree and main,however, the waitress looked perplex,and said there was no Salmon on the menu. After investigating with the kitchen staff it was discovered old menus were put out,not really good enough excuse from a professional organization.
Thirdly,when my wife's main meal came out it had potatoes on it which was one of her allergies again not good enough in this day and age.

We will now be very reluctant to do this dinner cruise again or recommend it to our family and friends.

Regards
Colin and Cheryl Badrock
Product: As stated above,we were very disappointed with the whole experience

Response from Captain Cook Cruises: Dear Customer,


Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We apologise that there was a communication error on your cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries.Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our beverage package menus are also listed to enable customers to know what they are receiving for each of a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Captains Dinner

11 months ago
5/5

Nice food, great views

Review for Captains Dinner

11 months ago
2/5

The crew was not very attitude friendly that makes me feel he was rushing to do everything. It’s could be just his filipino service way.
The quality of food was average, small portion.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We can assure you that all our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruise

Review for Captains Dinner

11 months ago
4/5

Service: We thought the evening ran very smoothly and efficiently. The staff were welcoming and friendly, but we did have to wait a while in the cold to board the cruise boat.
Product: The choice for each course was limited to one out of three, but the one choice we were able to make fortunately pleased us very much indeed. The food and presentation were excellent.

Review for Captains Dinner

11 months ago
2/5

Service: service was great the food was cold entertainment poor
Product: service was great food was cold entainment was poor

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are pleased to hear you were satisfied with the service on our Captains Dinner Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. However, we are we disappointed to read the food and entertainment weren’t up to your standard. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. With regards to food we continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise you felt this was not the case on this occasion. Please be assured we have forwarded your comments onto our entertainment and catering managers.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Captains Dinner

11 months ago
5/5

Service: Good service but only entree not good
Product: Maybe more better 3 course meal but service was excellent

Review for Sunset Dinner

11 months ago
5/5

The crew members were very cheerful. The view from the top deck was nice. All the plates were also wonderful.

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: The service was great. The food was excellent and the band was great. If I had to say anything at all, perhaps half an hour more of dancing would have been good.
My name is Georgie, you have spelt my name incorrectly.
Product: The food was great, happy with the service and entertainment.

Review for Captains Dinner

11 months ago
5/5

Service: Lovely view from the upper floor of the cruise ship. Food and wine very good. Service excellent with dancing and the most gorgeous views of Sydney Harbour at night seen through large glass windows. A must for visitors. Very elegant ambience.
Product: I paid $277 for two with a guaranteed window seat excluding wine. I believe good value with a great backdrop of the harbour.

Review for Captains Dinner

11 months ago
4/5

Highly recommended experience!

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: I would recommend the cruise. Service was great.
Product: Wonderful time. Service was great

Review for Sunset Dinner

11 months ago
2/5

Service: While the MV Cadman was a nice vessel, the fact the lower deck was empty meant staff were lingering about down there on their phones and not appearing very helpful. Our waiter was not very good, service rushed and food not in line with what we would consider a Gold experience. Capatin Cook should reassess this cruise product to ensure it is value for money.
Product: As mentioned previously, our group did not feel the food matched the price tag.

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you were not completely satisfied with your experience on our Gold Penfolds Dinner. We are disappointed to read that the service on your cruise wasn’t to your standards. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: great meal, friendly professional service, a good way to see Sydney Harbour by night.
Product: perfect matches of wine with each course

Review for Gold Penfolds Dinner

11 months ago
5/5

They were really lovely. Great service and a great night out as a team. We really appreciate the experience and will remember it forever!

Review for Captains Dinner

11 months ago
5/5

Overall it was a great experience. Done like clock work. Great views, great weather and good food.

Review for Sunset Dinner

11 months ago
5/5

Great experience. The staff where very friendly and very welcoming when we boarded.

Review for Captains Dinner

11 months ago
5/5

The service was exceptional. The food was good and the view amazing. Will definitely do this again. Perfect for interstate and overseas visitors.

Review for Captains Dinner

12 months ago
5/5

Service: My daughter and I would recommend the Captain Cook cruise without hesitation. Every aspect of the experience was truly amazing.
Product: Purchase price was very good for what we experienced

Review for Captains Dinner

12 months ago
4/5

Service: Entree and main good was good, dessert average. No entertainment on board. Boat arrived back earlier than time stated. Tyrells wine nowhere in sight although advertised. Asked for second bread roll and my meal was almost finished before we got it.
Product: No Tyrells wine as adveryised, no entertainment, boat arrived back earlier than schedule. Dessert was ordinary.

Review for Sunset Dinner

12 months ago
5/5

Service: We were given excellent service from the time of boarding and departing would do it again.
Product: reasonable for the food and wine

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: HAD a wonderful night excellent service would make one change a bit more variety with the meal. we have been having same menu for years
Product: Very good value good service

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

The food quality and Service on the cruise is good. But there not much view to see, since the harboure is too dark. Need more lights

Review for Captains Dinner

12 months ago
2/5

Service: When we first got on the boat the food started coming never had a chance to drink our champagne and we had new glasses of wine then another entree another wine it was ridiculous. We had no time to try the wines so we were backed up on wine forgetting what they were. But our beautiful waitress saw we were struggling and she held back our main and dessert.
We felt it should have been more planned out and more time like till at least 10pm.
Very rushed Sad !!!!! As we were really looking forward to it.

Alan Joanne Benson 60th birthday gift ????
Product: Rushed 6 course over 2 hrs ridiculous.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food so we are disappointed to hear you did not find this to be the case. The timing of our courses are also designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

12 months ago
5/5

Service was great, food was great, seemless experience that lived up to all our expectations.

Review for Sunset Dinner

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