Vivid Sydney Festival

VIVID SYDNEY CRUISES 24 MAY - 15 JUNE 2019

Last tickets just released! Vivid Sydney is the largest outdoor lighting, music and ideas festival in the Southern Hemisphere with 'lights on' nightly 24 May to 15 June 2019. This world famous festival invites aspiring artists from around the globe to put their best and brightest creative concepts on show, with Sydney Harbour as the centrepiece. Choose from a great range of cruising options from the family-friendly Vivid Lights cruise to the prestigious Gold Penfolds Dinner Cruise. Download flyer. Exclusive Vivid Private Charters also available for groups of 30 or more. 

Official Partner - Vivid Sydney `Harbour Lights'
Be part of Vivid Sydney and dine aboard MV Sydney 2000 displaying the official `Vivid Sydney' lighting installation or MV John Cadman with the ‘#ilovesydney’ installation. Both vessels travel through a spectrum of light as they cruise the Vivid Sydney Harbour precincts.

Download Vivid Map

Download Vivid Sydney Cruises timetable

Vivid 7.30pm Gold Penfolds Dinner & Drinks

  • Up to 3.5hr cruise aboard "Vivid Sydney" MV Sydney 2000
  • 6 course degustation dining
  • Penfolds gold selection of bin & vintage wines to accompany each course
  • House spirits, local & imported beers, liqueur coffee & soft drinks
  • Lounge entertainment
  • See the full canvas of Vivid Lights from the water
  • Menu
From $199.00

Vivid 7.30pm Captains Dinner

  • Up to 3.5hr cruise aboard "Vivid Sydney" MV Sydney 2000
  • 3 course Contemporary Australian a la carte dining
  • Great live music & dancing
  • See the full canvas of Vivid Lights from the water
  • Menu
From $129.00

Vivid 7.30pm Dinner & Drinks

  • Up to 3.5hr cruise aboard "Vivid Sydney" MV Sydney 2000
  • 3 course set menu with a choice of mains
  • Standard bar package of beer, wine & softdrinks
  • See the full canvas of Vivid Lights from the water
  • Menu
  • Vegetarian Menu 
From $99.00

Vivid 5pm Sunset Dinner & Drinks

  • 1.5hr cruise aboard "Vivid Sydney" MV Sydney 2000
  • 3-course set menu with choice of mains
  • Standard Bar Package or beer, wine and softdrinks
  • See the lights of Vivid turn on from the water approx. 6pm
  • Menu
From $89.00

Vivid 5pm Dinner & Drinks

  • 1.5hr cruise aboard "Vivid Sydney" MV Sydney 2000
  • 3-course set menu
  • Standard bar package of beer, wine and softdrinks
  • See the lights of Vivid turn on from the water approx. 6pm
  • Menu
  • Vegetarian Menu
From $69.00

Vivid Lights Cruises

  • One hour Vivid Lights cruise
  • Lights on nightly at 6.00pm
  • Up to 7 departures nightly
    - 9.15pm Cruise - Happy Hour half price house beer & wine
From $25.00

Select cruise and date below

VIVID SYDNEY 2019

The centrepieces to Vivid Sydney are the spectacular light installations along the harbour foreshore from the Sydney Opera House in Circular Quay to Darling Harbour. In 2019 the world's largest festival of light, music and ideas will shine bright with its biggest program yet. 

  • An exciting music program including International artists FKA Twigs and The Cure to homegrown talent RÜFÜS DU SOL, Paul Kelly and Stella Donnelly
  • Campbells Cove and Hickson Road Reserve rejoin Vivid Light Walk
  • Award-winning, Australian-first global speakers at Vivid Ideas, including Oscar winning film-maker Spike Lee
  • Over 40 brightly lit ferries and vessels including the Captain Cook Cruises fleet adorning the harbour offering passengers a view of the huge canvas of lights 

Check out this great Vivid Sydney 2018 highlights video or visit the official Vivid Sydney site

SYDNEY HARBOUR & FORESHORE 2019

  • Vivid Light Walk
    • The largest outdoor gallery of its kind in the Southern Hemisphere, more than 50 dazzling interactive light installations stretching over 3 kilometres will hug the foreshore nightly from 6.00pm to 11.00pm
  • Harbour Lights
    • A select number of vessels, including Captain Cook Cruises, will be illuminated by brilliant LED lights that change colour as the vessels travel into different harbour zones.These ‘colour precincts’ will create a dazzling spectacle 
  • Vivid from the Water - A great range of cruises to take in the Vivid Lights from a unique vantage point - on the water!

DARLING HARBOUR & BARANGAROO 2019

  • Cockle Bay
    • Robot SPACELand - imagined in a not-too-distant future, meet mind-boggling electro-automative super-bots (or Ecobots), sent to sow the seeds of a brighter greener tomorrow
  • Barangaroo
    • Exchange Place is set to become a wonderous Winter Camp each night with the glowing six-metre tall spirit Marri Dyin (Great Woman) visiting the area Thursday to Sunday and invite you to join her to hunt and gather through illuminated bushland precinct

CIRCULAR QUAY, THE ROCKS & SURROUNDS 2019

  • Sydney Opera House
    • Austral Flora Ballet, the work of the Los Angeles-based Chinese American artist-filmmaker Andrew Thomas Huang, will draw eyes to the sails of iconic Sydney Opera House through a hypnotic tribute to Australia's native plants and flowers, incorporating a dancers sensuous movements along the arcs of the Sydney Opera House. You can also begin the Vivid Light walk from the Sydney Opera House 
  • The Rocks
    • Sydney's heritage-listed Argyle Cut partners with Academy-Award winning Pixar Animation Studios with creative light projections featuing the beloved duo of Woody & Buzz Lightyear and many more
  • Sydney Harbour Bridge
    • Celebrating the International Year of Indigenous Languages, the powerful work of EORA - Broken Spear, curated by Rhonda Roberts AO, will be projected on the southern pylon of Sydney Harbour Bridge with a reminder to reflect on country
  • Customs House
    • Aquatic wonderland Under the Harbour, by Spinifex Group, will delight with neon sea creatures and botanical wonderlands, projected on the facade of Customs House

CITY PRECINCTS 2019

  • Royal Botanic Gardens - Wander through enchanting, nocturnal environment light installations, including this year's Firefly Field, a mesmerising installation glowing and hovering above the ground
  • Taronga Zoo - Lights for the Wild's new lantern installation Sumatran Tiger Cubs, marks the birth of 3 new tiger cubs and highlights the zoo's commitment to conservation. Please note this is a ticketed event. 
  • Chatswood - a family favourite precinct. The concourse in Chatswood will shine with Co-existence, a large-scale projections work by Hungarian artist Limelight 
  • Luna Park - Studded with thousands of LED Lights, Volaré, Sydney's fun park's newest ride, is sure to excite. 

VIVID SPECIAL EVENTS 2019

  • Vivid Music & Modulations @ the Carriageworks and City Recital Hall
  • Vivid Ideas Exchange @ the MCA
  • Vivid Live @ the Sydney Opera House

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
Order online & save 

85 % approval from 787 responses

Date
Rating
2 hours ago
5/5

Service: From boarding and to being seated was easy and found staff extremely friendly.
Product: Food and service very good

Review for Vivid Dinner and Drinks 7.30pm

4 hours ago
5/5

Service: This Dinner Cruise provided a wonderful means of taking in the Sydney Opera house at night during the Vivid Presentation. The picturesqe landscape seen from the top deck as the sun was setting is something I will never forget. The service was great and the food presentation & flavors were great. The opportunity to view the Sydney Opera house from the water was worth the cost alone. The exceptional service, food, and drinks were just a bonus. I am pleased to have booked this excursion. I would recommend it to others without hesitation. Thank you Captain Cook Cruises.
Product: The views of the Sydney Opera house at night were well worth the money spent. The Dinner, service, and cruise were all a bonus.

Review for Sunset Dinner

15 hours ago
2/5

Asked four times for drinks which never came and had to go to the bar for service. Food was ok, small portions. Better view of the vivid lights from the $7.50 ferry into circular quay.

Review for Vivid Dinner and Drinks 7.30pm

19 hours ago
5/5

The Vivid Dinner Cruise on Sydney Harbour was most enjoyable for many reasons. Delicious food, nice music & smooth sailing viewing the Vivid spectacular. Highly recommend...

Review for Vivid Dinner and Drinks 7.30pm

23 hours ago
5/5

Food was great , service was terrific

Review for Sunset Dinner

1 day ago
5/5

Service: excellent food and well looked after by staff
Product: not your fault but was expecting more lights for money

Review for Vivid Dinner and Drinks 7.30pm

1 day ago
5/5

Service: From the arrival for the Dinner Cruise to embarking the service was amazing.
All staff were very professional and welcoming.
High standard food and wine.
Product: High standard food and wine presented

Review for Gold Penfolds Dinner

1 day ago
5/5

Service: The service was brilliant and so so quick for drinks and meals to arrive.
Product: Excellent value for the price.

Review for Vivid Dinner and Drinks 5pm

1 day ago
5/5

Service: Excellent service from all staff who were knowledgeable about all aspects of our experience and personalised the evening by being interested in answering our questions with proffesionalism.
Product: Ease of booking and enjoyment of the experience

Review for Gold Penfolds Dinner

1 day ago
4/5

excellent service, good food choices, silver service, attentive staff

Review for Vivid Dinner and Drinks 7.30pm

1 day ago
5/5

This was my third Captain Cook Cruise and again it was excellent. The staff are helpful, friendly and do their best to ensure you have a wonderful time. The food is fantastic, the music great. I look forward to introducing another friend to Captain Cook cursing.

Review for Captains Dinner

1 day ago
4/5

Service: The staff were friendly and attentive. The food was reasonably good. I was disappointed with the vivid lights and don’t think it should be advertised as same as there was only the Opera House and Museum of Contemporary Art that had light displays. Once it gets dark on the water you have no idea where you are. Some discreet commentary whilst Cruising would have be good to orientate to Sydney Harbour at night.
Product: Staff were friendly and attentive. Food was reasonably good.
I don’t think it should be advertised as a Vivid lights tour as the only lights shows that you could see were the Opera House and Museum of Contemporary Art. I also think some commentary of location during the Cruise would be beneficial to orientate to Sydney Harbour

Review for Sunset Dinner

1 day ago
5/5

Great dinner, views and customer service

Review for Captains Dinner

2 days ago
4/5

Service: Everything was good, but just a suggestion when the live band is having breaks maybe have music playing in the background for ambiance.
Product: Food was good, but salmon was dry.

Review for Captains Dinner

2 days ago
2/5

The cruise and staff on the boat were teriffic, but the boarding process leaves a lot to be desired. It was confusing where to line up and queueing for the boat blocked the traffic along the warf. It was enough to question whether to try a different operator next time.

Review for Captains Dinner

2 days ago
5/5

Service: The service was superb. We were never rushed to finish a course. The food was wonderful and the wine matches just perfect. The cruise gave us great vantage points for the Vivid festival.

Yes, we would recommend this to friends.
Product: As previously stated..a wonderful eexperience.

Review for Gold Penfolds Dinner

2 days ago
2/5

Service: The wait staff was looking after too many tables so we didn’t receive too much attention. Our meals were rushed especially our dessert, we had to engulf it down while we were making King St. Wharf to disembark.
Product: Have done the gold dinner years ago, quality was not as great as before.

Review for Gold Penfolds Dinner

2 days ago
5/5

Service: Everybody we dealt with was pleasant, helpful and we had a fantastic time. The food was very nice and they were generous with the drinks.
Product: Loved the whole experience. Everyone we dealt with from start to finish was helpful and pleasant

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
4/5

Definitely recommended! One of my best night in Sydney was with the cruise. Thanks for showing me Vivid Sydney in the best way possible. Only wish there were more courses of meal though.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
4/5

Service: The cruise was wonderful. The staff were attentive, food excellent and a lovely group of passengers.

We went with the whole family and I can honestly say the main downfall was the bathrooms were positioned downstairs. We had to go down two flights of small steep stairs to get to it. My mother in law was unable to manage the stairs with confidence and became very anxious navigating the stairs for departure. We all needed to help her down and reassure her she was OK. I think they should of had a lift to cater for the elderly, those with difficulty walking and perhaps a bathroom on each level.
Product: We were served our dessert and approx 2 minutes later the lady came up and asked if we heard the announcement that if you wanted to disembark we needed to do it now or stay on the boat for another hour. As my mother in law required to go to the bathroom we all disembarked and left our desserts. The staff waited for us as it took some time to help her down the steep stairs. Very rushed in the end which spoilt the night.

Review for Gold Penfolds Dinner

2 days ago
5/5

Service: The food was outstanding and easy process from booking to boarding. The service was quick and staff were professional and accommodating. The pacing of the meal was good and it gave you time to see the sights.
Product: Easy process to book online

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: The Lasses that served us were impeccable and very well mannered . A delight to talk to nothing was a problem ..
Product: Dinner was rushed and understandably so with the next cruise to be catered for ...... mmmmmmmm

Review for Sunset Dinner

2 days ago
5/5

Always so accommodating and beautiful service

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

From the start to the finish, perfect.

Review for Gold Penfolds Dinner

2 days ago
2/5

% of us attended the Vivid Cruise. We enjoyed the meal we were given but found we were very rushed and plates taken from our table before all had finished eating. We asked that they be left until all finished however this did not happen and they were whisked away and next course on out table.
Waiters friendly Wine fine,
The display of lights was disappointing and our view was from afar.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

친절한 직원들 좋은 뷰

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: We travel from Darwin I was on business trip we book Friday the evening for the dinner cruise and we are happy choose the right choice we both had a great night on the cruise great food and the trip was excellent will do it again next time visit Sydney.
Product: Great food and service was not bad.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
1/5

Service: Vivid on Captain Cook Cruises was a very poor experience and would not recommend that anyone take this dinner cruise in th e future.
The drink package whilst offering two styles of beer only offered one style of white and one style of red - unfortunately I enjoy Chardonnay not the sweet white offered and so was required to pay additional. Our main meal - table of 4 - did not arrive even after repeated requests to staff whose standard reply was “ not part of my order , you’ll just need to wait. Eventually as staff were clearing tables the “ light came on” - I’m terribly sorry your order must have been overlooked. “ . We eventually/got it but it was not what we ordered however accepted what was given as there was no other choice. As we were in a middle isle for seating we’re not able to see much in the Vivid lightshow - especially when all internal lighting was on full . Majority of passengers long finished their meal ventured on top deck for a better view. By the time we could do the same the boat was only doing cart wheels in middle Harbour - not much of Vivid was happening there.
Product: All said above -
Poor choice for drink package whilst meals OK however we had to ask at least 4 times before staff realised order had been lost in the system .

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
2/5

Service: We were both really looking forward to the experience, my husband's meal was very good the chicken, the vegetarian was not great at all, so much so that i did not eat anything much, i even handed it over to him to taste and he agreed it was awful too, such a shame, won't return to Captain Cook Cruises and couldn't get great pictures on an empty stomach, so disappointed with that, also we did not understand the hovering in nowhere land in the boat like they were waiting for a turn, really weird that. Have been on Cruises before and nothing like that ever happened. Maybe Vivid has become too into the future Vivid, would like my money back or an exchange, would never have replied, but here you are asking me, OK it's done, no more cruises.
Product: Not a fulfilling experience.

Review for Vivid Dinner and Drinks 5pm

2 days ago
5/5

Service: Excellent service.
Product: Good value. Thanks a lot!

Review for Vivid Dinner and Drinks 5pm

2 days ago
5/5

The whole experience was great from the boarding, service and great food and choices everything was exceptional. Would highly recommend it.

Review for Captains Dinner

2 days ago
5/5

Service: Waiter Joey was very attentive and we didn't have to wait long for any food or drinks. He was very friendly and genuinly happy to look after us.
Product: Food was excellent. Wine was good and quantity adequate. Music/entertainment excellent. Good value for money.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: Service with a smile, quality food and not shy with the wine! Combined with a beautiful evening and the vivid lights it made for very memorable occasion
Product: Easy process and great value

Review for Vivid Dinner and Drinks 5pm

2 days ago
4/5

Service: The ship was quite lovely, it was clean and presented nicely, the service was quite good with waiters coming to our table several times and the food was nice.
Although one issue I had was coffee not being included in the cruise, it cost extra and there wasn't non-dairy options.
Product: Quite easy to compare the cruises and select the right one

Review for Sunset Dinner

2 days ago
4/5

Service: Great customer servicr and food.
Product: Great menue choices. Would have liked to be as bletochoose window sitting

Review for Captains Dinner

2 days ago
5/5

Crew were very attentive,helpful and efficient at all times.
Dinner was excellent

Review for Captains Dinner

2 days ago
5/5

Excellent food, service, and a most enjoyable evening.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: Well organised. I will refer to my friends
Product: I am very like the service

Review for Vivid Dinner and Drinks 5pm

2 days ago
1/5

Service: don't know if the can but shouldn't be hard having scored one star
Product: nothing more to say other than took remium drinks at $70 pr person and got $45 wine served????????????????

Review for Captains Dinner

2 days ago
4/5

Service: Good service provided on board. Meals and drinks were delivered quickly.
Product: Good value for money, three-course meal, drinks and harbour cruise during Vivid.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
4/5

Everything right from the start was excellent. Great experience inside the cruise and we enjoyed it thoroughly. However the food could have been better. Decent food but it's not that great, would have liked more flavour and other food options.

Review for Vivid Dinner and Drinks 5pm

2 days ago
4/5

Service: Queuing was confusing with so many different cruises and people standing around. Would have been helpful to have more staff on the wharf advising people. Then people were pushing in.
Product: We enjoyed the cruise but the food was a little lacklustre.
Entree was couscous salad and dessert was simply cake. Mains were good.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: Excellent service and friendly staff
Product: Reasonable price and good food.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

The welcome & service were seamless.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: The staff and meal's excellent.
Product: Very easy on line service.

Review for Captains Dinner

2 days ago
5/5

Service: An absolutely outstanding dining experience with great food and matched wine that was further enhanced by great service, excellent entertainment and the Vivid spectacular.
Product: The Penfolds Gold Dinner was a great culinary experience with perfectly matched red and white wines.

Review for Gold Penfolds Dinner

2 days ago
4/5

Service: Good Service.
Product: Not enough selections of food.

Review for Sunset Dinner

2 days ago
1/5

Service: Very bad
The lady in call center can’t help me for booking or charge timetable anyway!
Product: Can’t refund if you can’t go in cruise

Review for Vivid Dinner and Drinks 5pm

2 days ago
5/5

Excellent service, beautiful atmosphere, excellent entertainment, we love to come back.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: Great service and overall experience!
Product: I really enjoyed the cruise. It was a great experience!

Review for Vivid Dinner and Drinks 5pm

3 days ago
5/5

Great cruise, great food. Loved it.

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
1/5

Service: By being more realistic with the wine package... 1/2 glass of sparkling Chardonnay as the wine package... ? It is aOur 3 rd and very last time on a captain cook cruise and we will advise another 13 couples not to book on your cruise .
Product: Ordinary food for money’s spent... and taking into account that we were on a cruise.

Review for Captains Dinner

4 days ago
5/5

Service: OMG we got treated like queens...the service was fantastic...they were all so lovely.
Product: Just a really lovely way to spend the evening...great service great food. Nice boat.
Would recommend this too anyone who wants a really nice evening out.

Review for Gold Penfolds Dinner

4 days ago
1/5

Nothing to do with your service. We were unable to take our cruise because my husband was admitted to ICU with health issues. I rang to inform them that we would not be going and was told our places would be kept until June 14th. We were unable to go so our money has been put into consolidated revenue by the cruise company I presume.

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
5/5

Service: Excellent service food very good and great atmosphere
Product: All good lovely evening - no I don't like having to give feedback on everything one does - you go into Coles and they want to know your experience

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
4/5

Service: Welcome good, food good, visibility of Vivid good. Our particular waiter seemed new and less efficient than the other waiters. Lagged in serving drinks and food. Not very attentive again compared to the other waiters
Product: Good value to see the Vivid with little walking and lovely dinner

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
5/5

Service: Service was very efficient and friendly. All staff helpful - really enjoyed the cruise.
Product: Purchased online was quick and easy to use.

Review for Vivid Dinner and Drinks 5pm

4 days ago
4/5

Service: Service was excellent. The staff and crew were extremely helpful and efficient. I would like to see a kids menu available, especially for cruises targeting families like the early Vivid Dinner Cruise.
Product: Good value for the price. Got a great table with only 2 hours to departure. Other operators were booked out.

Review for Vivid Dinner and Drinks 5pm

4 days ago
4/5

Food and service was very good. Wines excellent. View of the Vivid lights very underwhelming.

Review for Gold Penfolds Dinner

4 days ago
5/5

Service: It was a fabulous experience from the moment we boarded to when we left. Great food and service. Would definitely book again.
Product: Every minute was great. Food and service exceptional

Review for Vivid Dinner and Drinks 5pm

4 days ago
4/5

Service: Excellent food and service. Cost is quite high for product and length of experience.
Product: Easy to purchase via the website.

Review for Gold Penfolds Dinner

4 days ago
4/5

Service: Overall Great service, magnificent night. Will definitely do this again.
Product: Greta Food and great wine selction

Review for Gold Penfolds Dinner

4 days ago
4/5

Service: We had to continually ask for table water and wine.
Product: Easy to view online and book.

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
5/5

Service: so far so good
Product: great service and explanation

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
4/5

We enjoyed being shown to a window table - the outlook was great. The food was very enjoyable but could have been much hotter. The staff were excellent.

Review for Vivid Dinner and Drinks 5pm

4 days ago
4/5

Service: Everything happened fuss free
Good value for money
But not a 5 star experience
Product: Good value for money
The process of booking worked well

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
4/5

Service: Fantastic service, fantastic food, enjoyable evening, only down fall was meal wasn't child friendly and no activities for children
Product: Awesome cruise and food, fantastic service, enjoyable evening. Not child friendly, no activities for children and meal wasn't child friendly, was either adult meal or a young child meal, my child was a tween

Review for Vivid Dinner and Drinks 5pm

4 days ago
4/5

Service: All good, although the docks said to pick up the tickets at one point and when we walked there they told us we could have got them at an office nearer the boat. This could have been made more clear in the documentation we received.
Product: The service and food was excellent. However the cruise was advertised as 3 1/2 hours and it was not this long

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
4/5

Their services are great but I will not fill the rest of this out given that this request was directed to "McNeight"
If you are unable to even address me by my correct name then what would be the point of going any further.
My name is Glynis McNeight not just "McNeight" which is downright rude.

Review for Sunset Dinner

4 days ago
1/5

Service: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.
Product: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.

Review for Captains Dinner

4 days ago
4/5

Service: The service was fantastic and the sightseeing was magnificent. The only thing was that the waiters were almost too efficient. I know it's a tight turnaround for the next cruise but I felt like they were hovering waiting for us to finish our meal. They were clearing our plates while the rest of the table was still eating. In saying that, they were nice and friendly.
Product: It was good value for money but it would be better if we had more time to view the lights. We only got 30 minutes of lights including the time it took to get back to King Street Wharf from CQ. Perhaps a 5.30pm to 7.00pm would be better. I found 5.00pm an early start to eat dinner.

Review for Vivid Dinner and Drinks 5pm

4 days ago
5/5

Service: Very friendly staff
Product: Prompt service, attention to detail

Review for Vivid Dinner and Drinks 7.30pm

4 days ago
5/5

Service: We had a great night cruising at Vivid enjoying the Captains Dinner cruise.
Product: It was a great didng experience and the very best way to see Vivid.

Review for Captains Dinner

4 days ago
5/5

Service: Fabulous 1.5 hours on the Harbour to experience Vivid. Staff, ambience, food all lovely.
Product: Fab food, very impressed. We shared the chicken and salmon and it was delicious.

Review for Sunset Dinner

4 days ago
4/5

Service: The service was efficient and friendly.
Product: A very good dinner. The extra paid for a window seat was worth it.

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
2/5

Service: Drinks order was delayed up to 15min, the waiters forgot the order, they then brought the wrong wine.
Cutlery was not fully set
Would not recommend the cruise to family and friends for the price we had to pay
Product: For the poor service I would not recommend the cruise to friends and family. Over priced for poor service levels.

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
2/5

Service: boarding experience was poor - not very well organised; meal was pleasant although service was patchy at times during the night; unable to accommodate a basic food allergy request so one of the party went without dessert
Product: reasonable value for money

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
5/5

Service: Food and service was excellent!
Well done team.
Product: Food and service was excellent!
Well done team.

Review for Vivid Dinner and Drinks 5pm

5 days ago
5/5

Service: Great service and food.
Product: Brilliant food and wonderful service

Review for Vivid Dinner and Drinks 5pm

5 days ago
5/5

Service: Brilliant food and fantastic service
Product: fantastic service and food, our group thoroughly enjoyed it.

Review for Vivid Dinner and Drinks 5pm

5 days ago
5/5

Service: Brilliant food, and service ! our group thoroughly enjoyed it
Product: Great service and fantastic food.

Review for Vivid Dinner and Drinks 5pm

6 days ago
4/5

Service: It was a very pleasant experience. The staff were courteous and very obliging. We thoroughly enjoyed our trip
Product: The meal was very good and we all enjoyed the experience

Review for Captains Dinner

7 days ago
2/5

Service: Cruise was good but as a Vivid experience disappointing - not much to see from the harbour.
Product: Menu, drinks and service good

Review for Captains Dinner

1 week ago
4/5

Service: Excellent cruise, saw the Vivid lights quite nicely.
Pianist was enthusiastic but the cruise could have used more quiet moments.
The food was quite good, but not as good as some fine, five star restaurants. No specific complaints, just nothing truly outstanding.
Wait servers were very pleasant, but a little disorganised.
Product: Wish there was a less stringent no cancellation policy.

Review for Gold Penfolds Dinner

1 week ago
5/5

Service: Excellent friendly and attentive services. Great night out!
Product: Helpful, responsive and great support

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Service: Great Customer Service!
Product: Customer Service was great. Seating and view were perfect.

Review for Sunset Dinner

1 week ago
5/5

Friendly attentive always a smile

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Great experience, staff were friendly. Food was nice but could have been warmer. Had to ask for water and butter. Scenery was great although it was restricted by the roof from where we sat in the middle of the floor, esp when trying to see buildings during vivid. Wandering up on to the roof provided spectacular views.

Review for Captains Dinner

1 week ago
2/5

Service: 5pm dinner cruise not the best one choice on the menu so if you dont like that you starve would of been better as a buffet apart from that not to bad
Product: Menu ****, no choice for the price abit ripped off

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Organisation, service and food good

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Awesome boat, great service from our friendly waiter. Food was superbly presented and very tasty. It was one of the highlights of our family trip to Sydney to see the lights of Vivid Sydney.
Product: I would recommend getting the Captains Dinner - and paying extra for a window seat. The windows are very big and the views are great!! The Captain's Dinner is served on the top floor. You can also walk up to the very top level to take perfect photos. Our family was in Sydney in early June/19.

Review for Captains Dinner

1 week ago
5/5

Service: What a great way to view Vivid and Sydney at its best on board this beautiful boat.
Our group of 13 thoroughly enjoyed the 5 course degustation with paired wines and the attentiveness of the staff on board. We would do it again in a heartbeat.
Product: The cost of cruise was certainly justified by the quality of food, the abundance of fine wine, the amazing staff and of course the spectacular views. The beef was superb and cooked perfectly

Review for Gold Penfolds Dinner

1 week ago
5/5

Service: Good customer service and the food was good. My husband had a surprised birthday when they severed a dessert with a candle.
We had a wonderful night. Thank you.
Product: Good deal with entertainment book member

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Great greeting, great food, great service and entertainment.
Will and have recommended this cruise to all family and friends.
Product: The quality was excellent

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Service was polite and efficient, meal and drinks service very good. Entrée and main course of salmon very well presented and cooked and vegetables cooked to perfection.
Product: Service, value for money and the experience of seeing Vivid from the water was much better tan I expected

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

The service was excellent, food was great and the cruise was spectacular.

Review for Captains Dinner

1 week ago
5/5

Service: Great night - had a fantastic time - great value - piano player was excellent. This was our 4th Captain Cook cruise and will not be the last.
Product: Staff and service were excellent meal was good value, perhaps the beans served with the chicken could have been cooked a little longer

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Plenty of staff on hand at all times, no waiting on anything

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Service: We went along to the Penfolds dinner cruise during Vivid and the views, the wine and the service were absolutely amazing. The staff could not do enough. We hadn’t been before but we’re looking forward to the next dinner cruise.
Product: The wines were first class and the views to die for.

Review for Gold Penfolds Dinner

1 week ago
4/5

Nice environment. Nice food. The music is too oldies for young people.

Review for Captains Dinner

1 week ago
4/5

Service: Very organised and friendly and attentive wait staff. Very good dinner, drinks and cruise to see VIVID.
Product: Excellent service, good views, lovely food and plenty of drinks with a nice ambiance. Only thing as we did have an 11 yr old with us, so a child's option in the food would have been great, he only ate his dessert.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: The service on board was first class with friendly staff whom paid great attention to making the experience wonderful. The food and beverage package was great value for money and the night scenes on the harbour was spectacular would fully recommend this product and definitely do this trip again.
Product: Great value with first class service, food and drinks.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
2/5

Service: the staff were friendly but I feel spent too much time at certain tables where their were groups of people.
This was our 4th vivid cruise and we thought that the experience was not as good as previous,the food was not as good only one entree 2 mains and one dessert, not value for money, we also had to wait and ask for more drinks.
Product: This was our fourth vivid and we thought it had lost its wow factor, the staff were friendly but the service was not good we had to wait and ask for drinks, the waitress spent too much time at one table where their were a group of people. The food lacked quality with only the choice of 2 mains and only one entree and one dessert we also had to pay extra for a cup of coffee. The experience was not as good as previous. Also as passed captain cook club members we should have been given a window seat and not have had to pay extra.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
2/5

Service: We had salmon as the main, it was served warm, also I purchased a coffee it was served luke warm, The experience was disappointing, not up to the standard of your normal service.
Product: Not good, the main was served warm. Also purchased a coffee, it es served luke warm. Not up to your normal good standard.

Review for Sunset Dinner

1 week ago
4/5

Service: ergwrtgwrtg
Product: boring iwosjcj mfhmhmfgfgn

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
2/5

Expensive trip and poor service . Food was only just ok. Everything felt rushed and unorganised. We had paid for the drinks package and never got offered any drinks only the complimentary ones. Seemed reluctant to give us a drink..had to show confirmation explaining this and waitress didn't seemed to understand a word! clearly language issues...whole experience embarrassing. Also would have preferred to have been in the same room as the entertainment..wouldn't recommend sorry

Review for Captains Dinner

1 week ago
2/5

Service: It was advertised as a 2hr cruise however the cruise went from 5pm and we were off the boat by 6.30pm.....
Product: Advertised as a 2hr cruise but only sailed for 1.5hrs

Review for Vivid Dinner and Drinks 5pm

1 week ago
2/5

We were so looking forward to this Vivid dinner cruise.

I have already emailed Captain Cook Cruises 2 days after we arrived home from our Vivid dinner cruise to advised how unhappy we were with the night, especially as this was our 3rd dinner cruise with the company.

Firstly, the cruise boat left Darling Harbour and cruised around to Circular Quay where it sat at the Quay for a good 8-10 minutes. On our reservation ticket it did mention during Vivid no boardings etc would apply from the Quay. So how come after dinner we again stopped at the Quay to allow passengers to disembark.

Our table was a window table at the front of the boat (I paid an extra $50 for the table) and all we could see was the wharf. Secondly, the food served was not up to expectations. The entrée was cold couscous, a very few sultanas with kale, almost inedible. My husband had the chicken and said it was extremely tough, I had the salmon and it was under cooked. We do not complain as a rule, just like to let Captain Cook Cruises know how we saw the night and how our expectations were dashed.

Thanks for allowing us to review the service on the night.

Helen & Joss Jones

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Delicious food & great entertainment from the singer & pianist.
Product: All good although not sure we saw the best of the lights from the ship.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Excellent service and wonderful Vivid experience!
Product: Great experience and meal good

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Service: Service was great , loved the food , and you can’t beat that Sydney harbour VIEW !!! I’ve been on several Sydney 2000 cruises , and I always recommend them .
Product: I thought it was good value , considering it was Vivid .

Review for Captains Dinner

1 week ago
5/5

The service and price were excellent. Great value for money. Atmosphere and outlook were wonderful.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

The food was delightful quality and served promptly to allow us to then go up and enjoy the deck and fabulous Vivid light show. We felt like we had the harbour to ourselves on a crystal clear Sydney night.

Review for Captains Dinner

1 week ago
4/5

Service: Really friendly staff and caring service from everyone from quayside to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price. Parents loved it, so did I.
Product: Really friendly staff and caring service from everyone from quayside staff to boat staff. Simple but perfectly cooked food. Clean bathrooms, reasonable price.

Review for Sunset Dinner

1 week ago
4/5

Service: We had a great night BUT we had bought the extra wine package with the dinner and there was no wine waiter and to get more than the first glass of sparkling wine required a lot of perseverance. The waiters available were all genuinely busy but the wine service or lack thereof let the whole experience down.
Product: As previously stated the wine extra inclusion let down the package purchased

Review for Captains Dinner

1 week ago
5/5

Service: Our Captain Cook dinner cruise was the perfect platform from which to view the coloured canvas of Vivid 2019. From boarding the boat, welcome drinks, entree and main meal the service was superb and our window seats placed us in perfect positions for the full Vivid experience.
Product: First class service, quality food and wine provided us with a very comfortable perspective from which to immerse ourselves in Vivid 2019

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Great food and entertainment

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Yes good night out
Product: Very good. ******** and don’t bother me or I’ll spend my money with that other mob.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Great food . Wines and services. Great way to see vivid lights

Review for Gold Penfolds Dinner

1 week ago
4/5

Staff were very friendly and helpful . Good way to see some of vivid lights without having the crowds .

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Courteous and polite. Cruise and meal as advertised. Would, and have, recommended Captain Cook Cruises to anyone. This is our second trip with them.

Review for Captains Dinner

1 week ago
5/5

Service: Good service
Product: Excellent food and bottomless drinks

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Wonderful experience
Product: It was beautiful and staff were wonderful too

Review for Captains Dinner

1 week ago
5/5

Service: We had the best service from all members of staff thank you
Product: We had the best food, wine & service on this stunning cruise. The Penfolds Gold Cruise during VIVID was one of the best Sydney experiences. From arrival to departure it was all very special. The chef needs a special mention especially for the most beautiful steak on the 6 course degustation menu.

Would recommend this cruise especially for a special occasion.

Review for Gold Penfolds Dinner

1 week ago
5/5

Service: The service, cruise and dinner was top notch and we were running late and literally arrived as they were pulling up the plank and they still let us on and for that we were grateful.
Product: Amazing experience and nothing else quite compares

Review for Sunset Dinner

1 week ago
5/5

Service: High quality harbour cruise experience. Staff are professional and curtious and the vessel is maintained to a high standard. Have done the top deck cruise several times and the food and total experience is always enjoyable. Highly recommend this experience.
Product: Easy to book with no hidden costs. Good value for what you get.

Review for Captains Dinner

1 week ago
4/5

Service: Online purchase, no hassles- no problem checking in. Cruise left on time. Meal was excellent, views of Sydney Harbour were great. Vivid show was disappointing.
Product: Great cruise and meal. Boat was less than half full though.

Review for Vivid Dinner and Drinks 5pm

1 week ago
4/5

Good to board a bit early as it was a cold night. Service good, Food good. Enjoyed the evening

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

The food was great and the wait staff very professional. The only complaint I have is that we didn’t get to see much of the Vivid Light show. The show started at 6pm but the ship had to return to the wharf by 6:30pm. So our Vivid experience was very short lived.

Review for Sunset Dinner

1 week ago
2/5

The cruise was to rushed, needed to wait until 6pm for the vivid lights, which if you weren't quick enough, you didn't see it.

Review for Sunset Dinner

1 week ago
4/5

Service: The staff was efficient and friendly
The food was excellent
Product: It was great value for money

Review for Vivid Dinner and Drinks 5pm

1 week ago
4/5

Service: Staff very helpful food great and had a great time in board
Product: Staff helpful food great and cruise great

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: They did it all so well. Lovely service. Great food.
Product: Lovely food Even got us lactose free food with no fuss

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Food was great and my visiting guest enjoyed the great customer service.

Review for Captains Dinner

1 week ago
4/5

Service: Food and service was great. Photographer missed our table though - half our group, which was a shame. Would also recommend a young children's menu for kid's under 4. Otherwise was a great night.
Product: Recommend it. Same as review above.

Review for Captains Dinner

1 week ago
2/5

Overall excellent except it was a dinner cruise and they forgot to serve us our main course!

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Had a lovely evening, service was great. Felt the menu was a bit ordinary, vegetables were very basic. If it was improved with a couple of options for a 3-course meal then they could possibly do an alternate drop rather than giving diners a choice.
Do not believe diners should have to pay for coffee.
Product: Meal wasn't as good as we hoped it would be.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Great night out. Jezella our waitress as fabulous.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Excellent cruise, wonderful food, service was good, staff very friendly.
Product: Wonderful meal, steak cooked perfectly!

Review for Captains Dinner

1 week ago
5/5

Service: C’était parfait 👍 le repas très bon, les boissons à volonté, la croisière vivid de plus de deux heures, l’accès au pont pour les photos, je recommande 👍🥂🎉
Product: Parfait , repas, boissons, spectacle vivid, je recommande

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Very organised. Highly professional wait staff.
Product: Food was great and drinks flowed.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: I am happy with the service.
Product: The exact time for dinner and evening time was very nice and pleasant. weather was good. no need to travel late night.perfect to show the foreign visitors how city looks at night time.

Review for Sunset Dinner

1 week ago
5/5

Salmon was perfectly cooked. Service was good. Not possible to see the Vivid Lights from inside the vessel, due to both seating and interior lights, with no announcement advising first timers that there was access to outside. Overall very enjoyable.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

service was excellent.food and drinks choices were above normal fixed type menus. really enjoyed being upstairs this time.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Great food, seating, entertainment...…...just perfect!
Product: Great value! We had a great evening!

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
4/5

Service: Well organised and good value cruise.
Product: Entertaining and good value. Plenty of food and drinks. Loved the music and dancing.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Everything was 10 out of 10
Product: Nice service great food and drinks

Review for Captains Dinner

2 weeks ago
5/5

Service: ..........
Product: ...................................

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: My husband and I did the vivid dinner and drinks cruise 25th May 19. The service was very good, live music, delicious food and drinks were plentiful. A great way to see the vivid lights....In style. We both thoroughly enjoyed it. Would we do it again? My oath! Would we recommend? We have!
Product: We ordered and paid online. Quick and easy process.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Great service; started on time. Dinner cruise was really enjoyable.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
4/5

Service: The staff were very good and attentive and we all had a great time
Product: We had a lovely meal and the view was good although I thought Vivid was not as good as last year

Review for Captains Dinner

2 weeks ago
4/5

Service: The staff were friendly, and attentive, nothing was too much trouble. The only thing was waiting and the staff letting people push in when waiting to board
A bit disappointed, we were Sat behind an advertising structure, not good for pics, neither was the dirty windows, they made reflectionss of internal onboard when trying to take pics. We couldnt go outside together for pics as this meant leaving our stuff at the table
Product: Food was great, not enough wine though, staff reluctant to give it away, I paid for bar tab

Review for Captains Dinner

2 weeks ago
4/5

Service: Great service
Product: Great service. Would have been good if there was a live performance upstairs as well

Review for Captains Dinner

2 weeks ago
5/5

We were looked after very well dinner service drinks very good

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
4/5

Service: The food was good and we had a great time. We liked the option to get off at Circular Quay to see Vivid on foot. Music was great and we enjoyed a dance.
Product: The only drawback was the boarding was a bit chaotic not being sure whether we were in the right line

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

It was fantastic feelings with someone you love in this experience. Thank you so much!

Review for Sunset Dinner

2 weeks ago
5/5

Service: Great service! Good outing!
Product: Food was a tad small. But the drinks were great!

Review for Vivid Dinner and Drinks 5pm

2 weeks ago
2/5

Service: My friend has a speech impediment so they assumed in a all drinks inclusive package he had too much to drink. We tried explaining but not worth the effort speaking to undertrained RSA staff
Product: Small portions of food and some staff were not able to elaborate on menu choices

Review for Captains Dinner

2 weeks ago
5/5

Service: Great check in at the wharf, very positive and friendly staff on arrival on board. As this dinner cruise was a 70th bithday celebration for my wife, I could not be happier with the way we were both treated on the night. Throw in the first night of Vivid and she was delighted with the entire night aboard.
Product: Great food, well presented, not rushed. The wine was also well balanced to the food. The waiter we had on the night was gracious and polite. We have recommended the experience to friends.

Review for Gold Penfolds Dinner

2 weeks ago
4/5

Service: Staff not aware what we bought ie choice of mains and that drinks were included
Product: Wish it was longer cruise, and that you let your staff know what’s included ie drinks choice of main

Review for Vivid Dinner and Drinks 5pm

2 weeks ago
5/5

Service: The Captain Cook Vivid lights dinner cruise was a memorable experience. Warm friendly service, meal well presented and delicious. Live music was perfect for the occasion.
Definitely recommend to locals and visitors a must do!!
Worth paying extra for window seat.
Product: Highly recommended and didn’t gdisappoint

Review for Captains Dinner

2 weeks ago
2/5

The cruise felt look it was put together at the last minute, our food came out 10 minutes after everyone else and we had to wait at least 30 minutes before people came around and offered us drinks. After the first drink we received we still had to wait a significant amount of time to be offered another drink.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Excellent service, food and evening in general.
Product: Very impressed with the total cruise, the food and service. Would definitely do it again.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Our sunset cruise was so well organised - great dinner and birthday drinks for me - special to see Vivid from the water - Love Sydney and you made it special
Product: as mentioned in customer experience

Review for Sunset Dinner

2 weeks ago
5/5

Service: The meal was lovely and served well. We had plenty of room at our window view table and the view was excellent. My husband is not as able as he once was on his feet so it was really good that he was able to see everything without leaving his seat.
Product: I went on a dinner cruise last year with a friend. Although the sunset cruise doesn't show the Vivid colours as well as the later one, it was still the best option for my husband as he wouldn't have been able to do the later one.

Review for Sunset Dinner

2 weeks ago
4/5

Service: The food and wine were great; we did indeed have priority, window seating. Nice service. Probably two suggestions which would have made our experience a 5 star.
- a small diagram/map showing exactly where Kings Wharf 1 is.

(We asked our hotel and were given directions to Captain Cook offices at Pyrmont Bridge. This means we missed our champagne up on deck from the extra ten min walk. Not CCC fault tho' a small map would have made the difference)

- The prompt/suggestion that to go up on the roof to view the lights

(Ok so this seems obvious tho' remembering we didn't get that drink time on the roof, it seriously only occurred to us when the ship was finally docking at Circular Quay. And CC was so good with bringing food and drink every few minutes that if our waiter had a moment to suggest it, we would have absolutely had an enhanced experience).

Otherwise, fab night, well done and live music pleasant too. Thank you!
Product: The waiter, while polite, was challenging to understand. The food, courses, matching wines etc., were all good, thank you.

Review for Gold Penfolds Dinner

2 weeks ago
4/5

Service: Good prompt service, very good food choice. Having booked , full price a long time ago ( feb) I would have been happier with a table away from bar and kitchen area. Hence the rating
Product: See above re the purchase. Disappointed about the location of table

Review for Captains Dinner

2 weeks ago
2/5

Warmly welcomed on board however, waiter didnt know that we had a dinner package which included drinks and wanted us to purchase our drinks (lucky I had my paperwork with me to confirm that we had drinks included!) also, had to keep asking to have water filled up during dinner.
Meals were nice however, 1 entree came that was wrong and had to be taken back and 1 dessert was wrong but we ate it instead of changing it as we had already done that with the entree.
Overall, disappointed with the meal and service :( as this was to be the highlight of our trip to Vivid in Sydney, cruising on the harbour with dinner on the first night of Vivid. It wasnt horrible - it just wasn't what we had hoped it would be.

Review for Captains Dinner

2 weeks ago
4/5

Service: We were boarded and seated well. Service was prompt and the food was lovely.
Product: Simply lovely night on Sydney harbour. Great service and food.

Review for Vivid Dinner and Drinks 5pm

2 weeks ago
2/5

Service: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience
Product: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
4/5

L’accueil est correct.
Le navire est superbe.
Notre table était située du côté de la baie vitrée permettant d’avoir une vue imprenable sur la baie de Sydney.
Le menu, composé de 3 entrées, 3 plats et 3 desserts au choix est très copieux et goûtu.
Tout le long du repas, une chanteuse accompagnée de son pianiste, nous fait part de son répertoire varié.

Un grand bravo pour l’organisation de cette croisière 🚢

Review for Captains Dinner

3 weeks ago
5/5

Service: We had a great night cruising Sydney harbour for the vivid lights night cruise. The staff were all very friendly and helpful. The cost was very reasonable.
Product: Had a wonderful night cruising Sydney harbour for the vivid lights night cruise. Staff were very helpful and friendly. Value of cruise amazing.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
4/5

Service: We asked for gluten free meals for 2 of our quests but there was difficulty for us to ensure this is what we
We’re going to get.Otherwise great value.
Product: Confusion with gluten free dinner requests

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Boat was well presented, staff were excellent and food was good.

Really enjoyed the experience and thought it was good value for money

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Everything was great, value,booking, food service, experience, entertainment, everything. Totally recommend it. Vivid in Sydney, on the harbour.
Product: Amazing value, great experience.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: The food was great and the service was wonderful.
A young lady named Zora attended our table and she is a credit to your business.
Product: Everything happened in a timely and efficient way.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Lovely meal, excellent view of Vivid and absolutely delightful young lady who was our waitress
Product: Quickly served, hot and ample

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: We took the sunset Cruise during the Vivid Festival. Great value for money. Great service, friendly efficient staff and great food.
Product: Great value for money. Great service, friendly and efficient staff and good food.

Review for Sunset Dinner

3 weeks ago
4/5

Service: Everything was good except for the drink service, we had to wait over 1/2 hour and also had to call someone whenever we wanted another.
Product: Good except for drinks service

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: great service, vivid staff support let alone the light show
Product: fantastic staff that made the trip unforgettable

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
2/5

lack of information on when and where to go on board

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: good service and excellent staff, lovely live music, delicious meal and birthday surprise.
Product: excellent food and wine ..

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: All round easy option for a great trip around the harbour.
Good food, expected quality of wine and other drinks.
Great service by everyone we came in contact with.
Product: All good and worked well.

Review for Sunset Dinner

3 weeks ago
5/5

An excellent experience, the staff were very polite & helpful, the meal was also very good with unlimited wines of a good standard. All in all very good value & well done.

Review for Sunset Dinner

3 weeks ago
5/5

Service: Food was great, and waiters very courteous and helpful
Product: Great food and service. All staff very curteous

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Would definitely go again. The whole experience was fantastic. The staff were friendly and accommodating, the live band and singer were great, food excellent. Would recommend Captain Cook Cruises to anyone
Product: Great, I've just explained everything in my last review. Would recommend the cruise to anyone

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Well run, overall very enjoyable evening but a bit pricey.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Everything was good, the Vivid light were great. didn't like the kale on the chicken.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Limited choice on the menu and the food is a little bland, bar service is poor and attendants rarely come out to serve drinks. Attentive service otherwise for a deck with full load of customers with only 4 servers, you can see they are getting absolutely hammered while still providing the best they can. Majority of the 3 hour cruise route is outside of the vivid zone so it totally missed the point of marketing as a ‘vivid’ cruise. Would still recommend captain Cook cruise but only on sunset routes.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
2/5

musician is average / food is good / service is very good. May be good to announce that we can go up to upper deck / will be good to make some announcement when the boat approaching vantage point for photos / would be good to be able to see a bit more lightings, closer. e.g. botanic gardens

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Very well organised and implemented, but why was the first stop at Circular Quay necessary, which wasted viewing time?

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Excellent in service, very organised and enjoyed the experience and great food
Product: Great value all round. For the food, entertainment and view

Review for Captains Dinner

3 weeks ago
4/5

Service: Boarding and seating was well organised. Entree and dessert of the meal were straight out of the fridge. Not so tasty.
Product: See previous comments .....

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: The food and staff provided a great experience as usual
Product: The dinner was of a very high standard, the cruise was not and especially in comparison to previous Vivid and other cruises

Review for Gold Penfolds Dinner

3 weeks ago
4/5

The meal was very nice. The vivid lights stunning. We loved our dinner cruise. The only reason i gave it 4/5 stars was because of the false advertising. “Up to 3.5hr cruise”.
I would accept anything 3+ hours to match that description, but just 2.5 hrs is quite a chunk short of the advertised description.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Staff were so friendly and welcoming, food was absolutely delicious and entertainment was great. We had a fantastic night, thank you!
Product: Absolutely amazing, thank you!

Review for Captains Dinner

3 weeks ago
5/5

Dinner was perfect, friendly staff and great atmosphere. My daughter and I loved it.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
2/5

No complaints about the staff......they were pleasant and did their job well, but the cruise of viewing the vivid displays was a let down with the boat just going from Darling Harbour to Qircular Quey and back again about 3 times.......the cruise of 3 hours was far too long for what was on offer.........with a lot of passengers wanting to get off after about 2 hours at one of the visits to Circular Quey wharf, but we’re not permitted to do so........all had to wait till the boat returned to CQ about 10.30!!! The cruise did not live up to the hype!!!

Review for Captains Dinner

3 weeks ago
5/5

Service: Great table service. Great window seat. Fantastic Vivid night,
Product: Great menu. Fabulous window seating

Review for Captains Dinner

3 weeks ago
5/5

Service: Very well organized, and executed perfectly from the greeting on the boat, the service, the food and drinks selection and the timing for the vivid lights. Would do it again.
Product: Well organized and Perfectly executed by a professional team.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Service: Good Value good service
Product: good value for money good service

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Attended to concerns promptly eg entree which was pasta was served cold...beef dish with mushroom sauce served without mushrooms and prompty provided with mushrooms
Product: Entree cold was pasta and had to adk for mushrooms that was surposed to be in a mushroom sauce otherwise meal delicioud

Review for Captains Dinner

3 weeks ago
5/5

Service: The cruise was fantastic and the staff were friendly and very professional the only thing was the meal was great but too quick a three course in less than an hour very rushed i realize you are under pressure but next time we probably would not go for a 5pm start.
Product: I have on the first question

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Service: Pleasant trip and staff
Product: Pleasant trip and staff lovely

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Everything was just as advertised. I would highly recommend them and would definitely book again
Product: Excellent meal and service

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

It was wonderful experience, couldn't fault a thing thanks

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

The crew staff are very friendly and the ground staff are very thoughtful and helping out with my arrival time issue. Highly recommend this cruise for their great service.

Review for Captains Dinner

3 weeks ago
4/5

Service: The event was well organised from receiving the email about the event to disembarking from the cruise. Two couples wanted to join us & all went without a hitch. We were allocated a table for 6. The staff were courteous, well presented and attentive. The food and drinks were genreous & service was prompt . Were were not aware that we could disembark at Circular Quay to explore more of the Vivid sites, which we would have liked to have done. Instead we were advised to upstairs to look at the view from there & disembarked at Wharf 1 King Street. We then caught the feet home & missed a lot of the lighting displays around Circular Quay & the Opera House..
Product: We felt the cost was money well spent for an enjoyable event and get together with friends.Everything wentbto plan without a hitch.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
5/5

Service: I brought a group of 25 college students who were studying abroad in Sydney and it was a great experience. The food and drinks were wonderful and the staff were very nice and accommodating to those students with dietary restrictions. Our cruise was the first night of Vivid so the views of the harbor area were even more spectacular. It exceeded my expectations!
Product: The food and drinks were excellent and the views were amazing. The price was very good for all that it included.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
5/5

Service: All the staff were extremely helpful and pleasant and service was great. The entertainment was beautiful and unobtrusive background music
Product: Was a great enjoyable experience. I don't know how it would work having dinner watching water feature show at Darling Harbour and then continuing on to Opera House etc as it was a bit disappointing not being able to see that as well. Opera House was a little disappointing this year

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Service was outstanding. Attentive and knowledgeable.
Product: Food was excellent as were the wines. Great value cruise.

Review for Gold Penfolds Dinner

3 weeks ago
2/5

The table service was great from Circular Quay to Darling Harbour then the service went downhill. Try to get drinks and our main meal after receiving our entree almost as soon as the cruize began then 1 hour at leat to the main meal. Then when it come we had no mushroom sauce on our beef? Had to chase waiter again

Review for Captains Dinner

3 weeks ago
4/5

The service was very good however some of our passengers had to ask for their entrée while the rest of the group were being served their mains.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Great Service, had a great time!

Review for Sunset Dinner

3 weeks ago
5/5

Absolutely top rate service and experience. We were treated like vips from the moment we boarded to when we hopped off.

Review for Gold Penfolds Dinner

1 month ago
2/5

Service: Having purchased the drinks package, I thought staff didn’t come round enough to check if we needed more drinks. Also the wine glasses were very small.
Product: Dinner was better the last time I went on the Harbour Cruise. Dinner was not hot enough. Drinks not free flowing enough with the drinks package.

Response from Captain Cook Cruises: Dear Lorraine,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
4/5

This is our 3rd sunset cruise as it’s a present for my niece’s birthday. Generally very happy with it & with the service. Staff are friendly & professional.
However my other niece is vegetarian & we thought the one (and only) vegetarian meal was quite unsatisfactory. It was basically some vegetables & nothing else. This in no way lives up to what is to be found in most restaurants now as a vegetarian meal. Recommend you address this gap in your menu.

Review for Sunset Dinner

1 month ago
5/5

Service: ............
Product: ...........................

Review for Sunset Dinner

1 month ago
5/5

Service: Penfolds gold dinner on Sydney Harbour, perfect for that special occasion- or a good excuse to have one
Product: Excellent food, matched wines and fantastic service

Review for Gold Penfolds Dinner

1 month ago
5/5

Service: Great hospitality , good food
Product: Lovely night , great people, staff friendly

Review for Sunset Dinner

1 month ago
5/5

Service: The service we had was amazing our steward attended to our every need.
Product: Great value for money and received everything we expected and more.

Review for Sunset Dinner

1 month ago
5/5

Service: Our dinner was fabulous.
Product: Perfect venue, perfect food.

Review for Captains Dinner

1 month ago
5/5

Service: Superb food, views and service. The Penfolds dinner was well worth the price, and the staff member who looked after us (if I remember correctly her name was Arina...?) was wonderful. This dinner was with my wife for our first wedding anniversary, and when Arina realised my wife is Japanese she quietly informed the piano player, who then played a Japanese classic for us to dance to - we were so touched, and that's the level of attentiveness we received the whole evening. A truly memorable experience.
Product: Delicious food and wine, and an all round memorable experience

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: Server was prompt and attentive to our needs
Product: Found the value for money pretty poor, expected a better selection of food/menu options and additional courses for the money spent.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Please be assured your concerns have been forwarded to our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
4/5

Addition of Pinot Gris to the wine selection would have been nice

Review for Sunset Dinner

2 months ago
4/5

Great service. Needed more variety with food

Review for Captains Dinner

2 months ago
5/5

Service: Outstanding food and service from start to end
Product: Easy and awesome thanks 👍🏻👍🏻👍🏻❤️

Review for Captains Dinner

2 months ago
2/5

Noting bad nothing good

Review for Captains Dinner

2 months ago
5/5

The whole crew was absolutely amazing! Everyone was so friendly and made this part of our honeymoon so awesome. They even brought out our dessert and sang to us! We would love to do this again!

Review for Sunset Dinner

2 months ago
4/5

Great food wine and service

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: We couldn't have felt more special
Product: Gorgeous food with amazing wine and even better service

Review for Gold Penfolds Dinner

2 months ago
5/5

Excellent service, excellent food and wine, couldn't recommend it highly enough.

Review for Gold Penfolds Dinner

2 months ago
5/5

Service: We could not fault the full range of services provided on our harbour cruise!
Product: Great value for money and the meals were all delicious.

Review for Captains Dinner

2 months ago
5/5

They did every thing well.the cruise took in all of the harbour, the meal was good and well presented, the drink just kept coming, and the staff were very professional. Great value for money.

Review for Sunset Dinner

3 months ago
5/5

Service: The sunset dinner cruise represented good value for money, and was well organised to fill the time nicely with the dinner and drinks. We received a pleasant surprise by being upgraded to window seats.

I would recommend the cruise to anyone.
Product: We phoned the purchase through as this was the easiest option to use.

Review for Sunset Dinner

3 months ago
5/5

Service: Courteously attentive. Prompt. Good food.
Yes we would recommend them.
They created a great atmosphere.
Product: 1 dessert item over-stated in menu.

Review for Captains Dinner

3 months ago
5/5

Service: The service was very attentive and faultless. The food was delicious and the entertainment was very nice. The view was absolutely amazing.
Product: The service was very attentive and faultless. The food was delicious and the entertainment was lovely. And the view was absolutely amazing!!

Review for Captains Dinner

3 months ago
5/5

Thoroughly enjoyed the cruise and the crew were extremely helpful. Would definitely recommend the Captains Dinner cruise.

Review for Captains Dinner

3 months ago
5/5

Service: Staff were very lovely and couldn’t help enough. Food was delicious and ship was very tidy and clean.
Product: Well worth the money. Loved every minute

Review for Sunset Dinner

3 months ago
5/5

Food and service was amazing!

Review for Captains Dinner

3 months ago
5/5

Service: It was amazing! Very professional and very caring. They even sang the Happy Birthday for me...
Product: Food was delicious and different wines were excellent

Review for Gold Penfolds Dinner

3 months ago
2/5

Service: The ride was smooth, despite windy conditions and storms in the area. However, I was very disappointed, and somewhat disturbed, that NO SAFETY announcements were made during the cruise! Nothing about what to do in case of emergency, where the life vests and life rafts are located, etc. This is a HUGE miss in my opinion.
Product: We had excellent vegetarian entrees, and a very friendly server who chatted with us during the cruise. Food was served hot, and the dessert was excellent.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are pleased to read that you enjoyed the food and service on your cruise. We can assure you that safety is of paramount importance to us and all our staff are highly trained to deal with emergency situations.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

3 months ago
5/5

Service: Pontualidade, otima infra estrutura de barco e de jantar e vista da cidade perfeita. @debbytour recomendou nao tem erro
Product: Toppppp, jantar otimo....

Review for Sunset Dinner

3 months ago
4/5

Service: Service and food was of an acceptable standard for the price.
Product: Food was of an acceptable service

Review for Captains Dinner

3 months ago
5/5

Service: Everything was top class
Product: Very easy and quick very efficient

Review for Sunset Dinner

3 months ago
5/5

Service: Excellent customer services though out the experience.
Product: Great value, wonderful experience, good food and great services.

Review for Captains Dinner

3 months ago
5/5

Service: I had to change the date by one day and it was done by phone well
Product: Very good but it could have gone another half hour

Review for Sunset Dinner

3 months ago
5/5

Service was great the views from our window seats were excellent for myself and my two daughters from England a must for anybody visiting Sydney. A great ship Sydney 2000

Review for Sunset Dinner

3 months ago
4/5

Service: Perfect services, staff very attentive and professionnal
Product: Simply perfect . Delicious dinner and beautiful cruise

Review for Gold Penfolds Dinner

3 months ago
4/5

Loved the dinner cruise. The food, service was good.

Review for Captains Dinner

3 months ago
4/5

Service: On the day service was great but trying to change a menu item due to alergy was a nightmare - and the whole booking depended upon it. In addition not sure what if any other drinks we could have had as part of the package. As a person with seafood alergies the nibbles as part of the package was limited. I am not sure this package represented as good a value as other food and matched wine meals we have had. Also matched wine for substituted course was not changed despite a virtually repeated course being provided for the food thus a wasted glass of wine.
Product: Not as good as other food and matched wine I have purchased. Nibbles at the start was limited as I dont eat seafood and salmon looms large on all menus.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our menu and inclusions for your cruise are listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, whilst catering to customer our needs. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: A lovely evening, where everyone was very attentive and pleasant. The end of a great birthday
Product: Expensive but special. thanks to all staff.

Review for Gold Penfolds Dinner

3 months ago
5/5

Service: Bloomin Lovely.
Everyone (Not just us) were made to feel special
Product: The whole experience is World Class

Review for Captains Dinner

3 months ago
2/5

Just a bit rushed to get on and then to get served. Entrée was just warm. But quality of food was excellent. Staff were rushed with the numbers on board but were very pleasant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Excellent service

Review for Gold Penfolds Dinner

3 months ago
2/5

Very poor service at start. We had a booking and it seemed when we boarded that they had no prior plan seat and just sat us wherever. We waited 10 minutes for a drink after order placed. My partner complained as to treatment and staff seemed to view it as a joke. The windows were extremely dirty, we paid money to have a window table. The automatic washer was activated and a third through cruise were then able to see through window. The waiter assigned after complaint was very attentive, but unfortunately we had already been subjected to bad service and were disappointed with experiece. We paid $350 for something and the $6 ferry service was equivalent in terms of view and harbour experience. Meal was average. Needless to say will not recommend.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
4/5

Service: Nice relaxed night, the person serving us was very attentive. If asked would i do it again, the answer would be yes. thanks again for the night.
Product: Dinner was basic but done well, the overall experience was well worth it.

Review for Captains Dinner

3 months ago
2/5

Service: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.
Product: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards on this occasion. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Service: Wonderfully delightful
Product: Delightfully wonderful...

Review for Captains Dinner

3 months ago
4/5

Service: Great hospitality and food! Would have liked a little more time on the upper deck. One of the group tables was very loud.
Product: Food and wine pairings were very good.

Review for Gold Penfolds Dinner

3 months ago
5/5

Great cruise! Great service! Loved the food!

Review for Sunset Dinner

3 months ago
5/5

Service: Very enjoyable comfortable dining cruise
Product: Very good good selection and well presented

Review for Captains Dinner

3 months ago
5/5

Service: The food, beverage, service and the cruise was excellent. We highly recommend this activity.
Product: It was recommend by the concierge and I am delighted he did.

Review for Gold Penfolds Dinner

3 months ago
4/5

Service: Food was 6 courses and definitely enough food. Penfolds wines were lovely and service was well presented and timely. But this is definitely overpriced for what you get. The views are amazing and there's lots of opportunity for photos from the top deck, but the inside of the ship smells a little musty and on a Sat night the ship was about one quarter full - I paid extra to get window seating and it wasn't necessary at all. I took my 67yo mum and she really enjoyed the night and the 3 piece band that covers lots of golden oldie tunes. Would recommend for a large group or party of 60+ years folk - there's a small dance floor for a boogie or a slow dance to Elton John :)
Product: Overpriced and it was unecessary to pay for the extra window charge - I'd expect you'd be able to predict based on yr bookings if this is required. Recommend changing this to a first in best dressed system so customers don't feel ripped off paying for something that they don't need.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This is not compulsory to purchase in any way. Our vessels are always reviewed to maintain a clean, modern image, including a recent renovation of the Sydney 2000; the vessel our lunch cruises operate on. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are glad that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

3 months ago
4/5

Nous avons choisi le Penfold gold Dinner.Le repas était de qualité moyenne (probablement correct dans un contexte anglo-saxon, mais pas au niveau du prix pour les habitudes d'un français...). Intéressant si on veut goûter les vins, sinon, trop cher pour ce que c'est, et donc une balade en bateau pour la ville depuis la baie est suffisante.

Review for Gold Penfolds Dinner

3 months ago
5/5

We were greeted at arrival on board and shown to our table and our waitress was very attentive, pleasant and looked after us. She even made a birthday hat for me and added sparkles to my dessert, a lovely gesture. My only thoughts were there was no salt container on the table, no butter for our bread rolls and a coffee to finish off the meal would have been lovely, it should be included in the price and not an extra cost. Otherwise a very pleasant cruise & dinner.

Review for Sunset Dinner

4 months ago
4/5

Service: We had a great time celebrating my husband's birthday. atmosphere was nice and intimate and the crew was lovely and helpful. the food was nice. I think it could be better. it's a bit dated. the vegetarian main coarse I ordered was not good. and the couple next to us didn't touch it at all (they ordered the same). the ravioli I had for entree was unseasoned. entertainment was also not so great. the views were amazing and beautiful and I would recommend this experience beacause we did have a good time.
Product: good experience. had no problems and got everything in the mail including all the explanations.

Review for Captains Dinner

4 months ago
5/5

Service: The staff were exceptional and five stars to t h e chef!
Product: Excellent. This was a gift which I will remember .

Review for Gold Penfolds Dinner

4 months ago
4/5

Service: Great friendly staff.
Product: Good food. Plenty of drinks.

Review for Gold Penfolds Dinner

4 months ago
2/5

Service: We were put on a corner table and i think forgotten about. We had to ask for drinks, chase coffee, no one came back to ask for extra drinks.
Product: no issues at all with bokking

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: 한국 직원의 서비스가 매우 만족스럽습니다. 너무 즐거운 크루즈여행이었고 잊지 못 할 여행이 되었습니다.
Product: 고민하지 않고 다음 번 여행때도 이용 할 거에요.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Excellent cruise and the food and service were first class.
Product: Excellent all round and fully recommended

Review for Captains Dinner

4 months ago
5/5

非常好👍

Review for Captains Dinner

4 months ago
5/5

This was a great sunset dinner cruise!
My mother was visiting from the US, and it was such a wonderful experience to see Sydney at night this way. I highly recommend this dinner cruise as it was definitely good value for the price.

Review for Sunset Dinner

4 months ago
2/5

Took too long to get a drink!! Also the meals were too small. Chicken meal for children were the same size as do adults which means the adults are overcharged or the children.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Loved everything from the service, food, wine and entertainment. Would highly recommend.
Product: Exceptional evening. Highly recommend.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: A wonderful dinner cruise under perfect conditions, great service, magical views, and excellent food.
Product: Good value on a lovely boat, with great food and fine service

Review for Captains Dinner

4 months ago
5/5

Service: The service was excellent and professional. Would definitely come back.
Product: I think it was a really good price for the service that was offered

Review for Sunset Dinner

4 months ago
5/5

Service: Welcoming, friendly and accommodating.
Product: Reasonable food & average wine.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: The service was fabulous I would like to make a special comment in regard to our waiter Joey who provided us with exceptional service in every way. Truly a wonderful experience.
Product: Exceptional way to celebrate our wedding anniversary. Spectacular evening.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: The cruise was fantastic as was the service and the food, An wonderful night. Congratulations.
Product: Everything was perfect. Friendly and knowledgeable staff. Excellent.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Everything was great. From boarding then the welcoming followed by the food and beverage service all the way to disembarking. Always loved the cruise.
A big thank you to all the staff.
Product: Excellent service and very helpful.

Review for Captains Dinner

4 months ago
5/5

Service: Service was excellent. My only complaint was just had our coffee and we were back. Could have been 10 minutes longer.
Product: Purchased on the internet and Jamie did it all for me as we were meeting up with friends from England who had already booked.

Review for Gold Penfolds Dinner

4 months ago
2/5

Service: The service was good. However, the band on the upper deck was really second rate to the point of almost painful, and we would rate the food as 3/5.
Product: A pretty average dinner experience for the price

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. As you’re aware, finding the right balance for entertainment can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Service was very good by friendly staff.
Product: Nice and easy website to use.

Review for Captains Dinner

4 months ago
5/5

Service: Friendly staff, meal 4 star, service 5 star
Great to unwind after a long week with views of harbour.
Would recommend highly.
Product: excellent value for money

Review for Sunset Dinner

4 months ago
5/5

It was an amazing experience, we have been in different dinner cruises but this one was the best of all.
High-quality food and beverages.
Best customer services
Highly recommended

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Crew were cheery and pleasant, out waitress was very polite and helpful
Product: Great value and very pleasant

Review for Sunset Dinner

4 months ago
5/5

Service: Everything was amazing! I’ll definitely do it again! And I’ll also recommend it to everyone!
Product: Because it was just perfect!

Review for Gold Penfolds Dinner

4 months ago
4/5

Service: Easy to book online and prompt receipt of tickets
Product: Food and wine were good. A little rushed though

Review for Gold Penfolds Dinner

4 months ago
5/5

My wife and I were made feel special from entering the upper deck to enjoy bubbly and canapés, throughout the meal by our considerate and helpful waitress. Meals were great and wine suited each course as promised. The view of the harbour was breathtaking. Highly recommend ⭐️

Review for Gold Penfolds Dinner

4 months ago
5/5

Perfect service and experience. Highly motivated and friendly staff. A nice dinner and excellent value for money. Beautiful harbour views from the biggest charter ship in the harbour. If you are looking to do something different this is a great option.

Review for Captains Dinner

4 months ago
2/5

Too many kids running around uncontrollably, food wasn’t what I expected. The welcome drink was a nice surprise and the views from the cruise where brilliant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Whilst we request that all passengers are respectful of their fellow passengers, including maintaining control of their children, this is unfortunately outside of our control. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: We decided to do this dinner for my dads 60th birthday. The whole experience was great and the crew were very attentive. Would recommend to everyone :)
Product: Was definitely 5 star service and food

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Excellent
Product: Very tasty and cooked to instructions

Review for Captains Dinner

4 months ago
5/5

Service: Excellent service and made my wife feel very special on her 60th birthday celebration. A fantastic evening which will be long remembered.
Product: Very good value with an excellent meal, good wines, catered for non drinkers with a selection of non alcoholic cocktail style drinks. All of this with the magnificent Sydney Harbour as a backdrop.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: We had a great dinner cruise, we planned it specially for our daughters 18th birthday. The wait staff were attentive, the food and drink service was great and they even sang our daughter 'happy birthday' which was lovely
Product: Value for money, the food, staff and harbour views didn'd disappoint. We had a great night!

Review for Captains Dinner

4 months ago
5/5

环境,服务,音乐都很好,物有所值

Review for Captains Dinner

4 months ago
5/5

Service: Excellent service, very nice staff, very good food, very comfortable. We enjoyed it all.
Product: Very good food and service. Very comfortable.

Review for Sunset Dinner

4 months ago
5/5

Service: The cruise was magnificent, especially the best the crew!!
Product: Really good quality of food and fast service!!

Review for Captains Dinner

4 months ago
5/5

Service: Service. Ambience.
Product: Service. Scheduling. Food. Music. Wine.

Review for Gold Penfolds Dinner

4 months ago
5/5

Excellent service, attentive staff & gorgeous views on a magnificent and well maintained ship made for an unforgettable experience.

Review for Captains Dinner

4 months ago
5/5

Service: The service was amazing. It felt like we had our own personal server. The food and Penfold wine pairing was exquisite. Delightful experience with great Harbor views.
Product: Excellent gourmet courses.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: The service was amazing, everyone was very attentive. Don't go on this cruise for the food though. It really wasn't very good, but the presentation was. We really just wanted the cruise experience under the harbour bridge and it was very romantic and the champagne, wine and beer were unending!
Product: The food really could have been higher quality. However, the beer wine and champagne were very good quality! That's mostly what we were looking forward to anyways.

Review for Sunset Dinner

4 months ago
4/5

Well looked after.

Review for Captains Dinner

4 months ago
5/5

We did this dinner cruise to show some visiting interstate relatives one of the best harbours in the world.
The ship provides good clean facilities, the food is terrific and the outside areas which are easy to get to allow a nice relaxed alternative viewing experience.
The standout for our party was the amazing friendly and professional service and welcome we received from the ships staff especially our waiter Joey. That's the sort of service that keeps you coming back.
Thank You Captain Cook Cruises.
Chris :)

Review for Captains Dinner

4 months ago
5/5

The food and service was excellent!

Review for Captains Dinner

4 months ago
5/5

Fantastic cruise and views. Excellent staff and service. Our meal was exceptional and David's steak was exactly how he ordered it to be cooked. I highly recommend this trip.

Review for Captains Dinner

4 months ago
4/5

Service: Very good lovely experience
Product: Wine, service and quality of food very good, excellent service from Vivian,
Lost a star as canepes were very mean told only one of each totalling 2 per person both seafood, very poor for the amount of cost,
Also food lacked heat and main course could have done with some vegetables.

Review for Gold Penfolds Dinner

4 months ago
5/5

Service: Everything was excellent! The private Sirius room was ideal for our family celebration of 14. It was also lovely to stroll out onto the adjacent private deck. All meals on the menu were first class and our waitress was ever so friendly and helpful. Couldn’t fault the service! All contributed to a perfect 80th Birthday celebration and would definitely use Capt Cook again!
Product: All meals excellent for both kids and adults

Review for Captains Dinner

5 months ago
4/5

Great cruise. Staff very attentive and entertainment easy to listen to and entertaining.

Review for Captains Dinner

5 months ago
4/5

Stewardess who served our meal was very friendly and attentive. Food was good with a reasonably varied menu.

Review for Captains Dinner

5 months ago
4/5

Service: The food was better then expected
Product: Good service & food quality

Review for Captains Dinner

5 months ago
5/5

We chose Captain Cook after a great experience in Fiji. Sydney did not let us down. The service, food, entertainment and views around the harbour exceeded our expectations. Thank you

Review for Captains Dinner

5 months ago
5/5

First class service, cuisine and wine. We were made to feel very special.

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: We had 12 people in our group and everyone thoroughly enjoyed the food, wine, service and the night overall
My wife and I had been on the dinner cruise several times previous but all the others ion the group were 1st timers, everyone had a great night
Product: Excellent value for money

Review for Captains Dinner

5 months ago
4/5

Service: We had a good experience. The staff was very good. The food was average.
Product: Steak was overcooked. Not a big fan of duck.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this aspect of your cruise wasn’t to your standards. Please be assured your comments have been forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

5 months ago
5/5

It was a great experience, good food, amazing views and entertainment! However it went on almost 3hrs, I think it is too 2hrs should be enough.

Review for Captains Dinner

5 months ago
5/5

The dinner was delicious, and the evening was delightful.

Review for Captains Dinner

5 months ago
4/5

Desert is one of the best I have eaten. The ambience is great, but would love it better if the window is changed to clear window instead of tinted.

Review for Captains Dinner

5 months ago
4/5

All good enjoyed experience would go again

Review for Sunset Dinner

5 months ago
4/5

Service: I made a mistake with order. Phoned captain Cook cruises and they fixed it in no time
Product: Amazing food with great views. Plenty of time to look around

Review for Sunset Dinner

5 months ago
4/5

the service was very good.i have been on several dinner cruises and staff are always good. good to see edward doing the cruises,he is a very good host

Review for Sunset Dinner

5 months ago
5/5

I would definitely spread a positive word about the Captains dinner because the service was fabulous and Olga our server was very charming. The food for every course was well balanced and unique in its taste. This made the whole experience worthwhile.

Review for Captains Dinner

5 months ago
5/5

Was a great experience and relaxing enjoyable evening

Review for Captains Dinner

5 months ago
4/5

Service: The cruise was lovely as was the food. The wait staff were distracted and not attentive. We had three children and the drinks were adult size glasses- which ended up being spilt. We had ask if there was a children’s meal which is odd given the booking request asking for details of ages.
Product: This is a great Sydney experience

Review for Sunset Dinner

5 months ago
5/5

Service: We chose the Gold Dinner with matching wines and the vibes were perfect for an intimate family dinner celebrating my dad’s birthday and business anniversary. Upon arrival, we were taken up to the top deck where we received champagne and canapés while having the opportunity to take pictures of the harbour bridge and opera house. Once we were seated, the atmosphere was calm, not too loud, with live music and impeccable service. The food was okay but the real selling point of this place was the atmosphere and service, the waitresses and waiters were very professional, explaining each dish and wine, whilst also being helpful and kind. Moreover, many high end restaurants these days are crowded and overly loud but this cruise provided such a pleasant, refined evening for us. We will definitely be doing more of these cruise dinners like these when we have guests over in Sydney as it was such a pleasant evening on the harbour, eating and drinking and listening to the live pianist with more intimacy and privacy than a regular restaurant.
Product: The service from the staff were incredible and the atmosphere was just perfect but some of the dishes (main course meat dish) did not wow us. Nevertheless, it was a really great experience and we were overall incredibly happy with this dining experience.

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: Excellent service. Boarding was easy and our wait staff were attentive. The meal was very nice.
Product: The meal was delicious and served very timely.

Review for Captains Dinner

5 months ago
5/5

Service: Great service, good food, spectacular scenery, awesome music. What more could you ask for?
Product: Great range of food, presented well.

Review for Captains Dinner

5 months ago
5/5

Service: Excellent service !
Accueil impeccable !
Délicieux plats !
Une très belle expérience !
Product: Excellent menu accord Mets-vins
Service 5 étoiles

Review for Gold Penfolds Dinner

5 months ago
5/5

Service: Brilliant cruise especially for families. Good commentary and we saw the Dolphins !
Would definitely recommend this cruise
Product: The children s choice for $75 was poor

Review for Captains Dinner

5 months ago
5/5

Service: Very enjoyable evening. Food was great and staff were very attentive.
Product: Food was great! Really enjoyed the meal

Review for Captains Dinner

5 months ago
5/5

Service: Great night
Product: Great evening seeing the sights

Review for Captains Dinner

5 months ago
4/5

Service: シドニー湾クルーズは絶景ポイントです。ただし、食事がかなり多量です。バイキング等の工夫があればいいと思います
Product: シートのグレードアップかなりあれば高級なムードになりそうです

Review for Captains Dinner

5 months ago
5/5

Very well organised with good menu. The shop is large and spacious with huge viewing deck. Staff is very helpful and accommodating.

Review for Captains Dinner

5 months ago
4/5

Service: Great service, Bibiana was amazing and looked after us well. Thank you! The entertainment was very good too. Overall great experience!
Product: The meal was just okay but we understand that the chef cooks for over a hundred people.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise if this aspect of your cruise wasn’t to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department manager. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
5/5

ウエルカムドリンクもあり、とても良かったです。

Review for Gold Penfolds Dinner

5 months ago
5/5

There was a mix up with our seating and you staff went out of there way to make sure we were happy with the result. They were extremely apologetic for the mix up and made sure we were happy. We enjoyed the experience and would do it again. Value for money was good. Maybe a little rushed at the end would have liked a bit more time to enjoy my coffee before we had to leave.

Review for Captains Dinner

5 months ago
5/5

They made us feel welcome polite nothing was too much

Review for Gold Penfolds Dinner

5 months ago
2/5

Service: The staff were fantastic. Did not enjoy the meal offered but the wine went down well. The cruise seemed to go very quickly.
Product: Would rather have paid more for a longer relaxed cruise

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this wasn’t to your standards on this occasion. Our Sunset Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

5 months ago
4/5

The service was good but please consider adding non-alcoholic beverages on the menu (aside from water).

Review for Sunset Dinner

5 months ago
4/5

Service: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.
Product: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.

Review for Captains Dinner

6 months ago
5/5

This was a fantastic cruise, even although the weather was not so good on the day the food was so incredible that no one noticed what it was like outside. Having the private room for our team was well worth the small additional charge. Would highly recommend the Penfolds dinner.

Review for Gold Penfolds Dinner

6 months ago
5/5

I would definitely come again. We thought the service was excellent and the meal paced very well.

Review for Captains Dinner

6 months ago
5/5

Service: It was a fortieth birthday months in the planning. And the service was exactly what I had expected. I thank the crew of the Sydney 2000 on the 12th of December for their fine service and the efforts they had made in the restricted timing available to them, to make this the most occasion the most important person my life could have expected - or dreamed of!
Product: Departure was prompt and the meal service well rehearsed in such a way that one would not say it was rushed. Timing was very well orchestrated.

Review for Sunset Dinner

6 months ago
5/5

Service: Food exceeded our expectations and service was excellent.
Product: Food exceeded our expectations and service was excellent. Fun experience.

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: We had our work Xmas party and it was fantastic the service was great and the food was great couldn't have asked for more we will be back.
Product: The food was absolutely fabulous really top grade.

Review for Captains Dinner

6 months ago
5/5

Service: I would highly recommend captain cook cruises to anyone and everyone from booking the cruise with Angelina right through to the night itself the process was flawless
Product: Everyone that I have talked to thought the food not only tasted amazing but loved the idea of being able to decide what they wanted

Review for Captains Dinner

6 months ago
2/5

It's OK overall.
But there was no organiser for queue, we bought the Gold Pass but were queuing just like normal, and it was busy btw.

On board services was excellence.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We always try to streamline and optimise our service procedures, including boarding. We apologise if you felt the boarding service wasn’t to your standards on this occasion. Please be assured your feedback has been forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: Great food and very friendly service.
Product: Superb view during dinner, the food was delicious and the service very friendly.

Review for Captains Dinner

6 months ago
5/5

Service: Very good
Boat was on time, food was good, drinks service was good
Staff were pleasant
Product: Everything went how it was supposed to

Review for Captains Dinner

6 months ago
4/5

Service: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.
Product: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.

Review for Captains Dinner

6 months ago
5/5

Service: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again
Product: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again

Review for Captains Dinner

6 months ago
5/5

Service: Was a really great night. The food was brilliant and the staff were helpful and kept our drinks full
Product: Great value! Really enjoyed the night.

The live band was a bit bland.

But the food was delish and he drinks just kept being poured

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: The staff were friendly and made sure we were well catered for in drink plus the food. With asking for a window seat we were able to enjoy the view of the harbour without moving away from our seats.
Product: Food was good and we were given a choice with our mains and dessert !

Review for Sunset Dinner

6 months ago
5/5

Service: They're great! Any Captain Cook cruise complements the end of a hard-working week, a special occasion, a family get-together, a night out with friends, a work function etc.....
Product: Great cuisine & equally stupendous dining/entertainment area.

Review for Captains Dinner

6 months ago
5/5

The Captains Dinner was great way to celebrate Christmas and the end of the year while experiencing Sydney Harbour at its very best.

Review for Captains Dinner

6 months ago
5/5

Great night, it went to quick another hour would have been wonderful, thank you

Review for Gold Penfolds Dinner

6 months ago
5/5

Yes I would recommend your cruise. We had a wonderful time celebrating my birthday. Our French waiter, Benny was fantastic.

Review for Captains Dinner

6 months ago
5/5

Service: Absolutely fantastic cruise. Topped off our wonderful Australian experience. The food and service was excellent.
Product: Great value for the money and experience.

Review for Sunset Dinner

6 months ago
5/5

The service was amazing. Staff were so lovely and the food was beautiful. Overall a really enjoyable experience.

Review for Captains Dinner

6 months ago
5/5

Great service with quality food and wine.

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: Excellent food & wines. Professional, courteous service by all staff & especially Bella our waitress for the evening. Only disappointment was that the windows were dirty & not clear to see through.
Product: As before in previous comments

Review for Gold Penfolds Dinner

6 months ago
4/5

Service: Service was very good. Wagyu beef wasn't wagyu otherwise the meals were very good also
Product: AS MENTIONED BEFORE ON FIRST QUESTION

Review for Gold Penfolds Dinner

6 months ago
5/5

Service: My wife and I had an amazing experience. The service was outstanding and the food superb. Great job.
Product: Food, Service and Wine - excellent

Review for Gold Penfolds Dinner

6 months ago
5/5

We had a wonderful night. The service was exceptional.

Review for Sunset Dinner

6 months ago
2/5

Service: Passable service. Slow to do refills, and slow to start.
Product: The food was okay, nothing bad, not great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this was not the case on this occasion. Sunset times are shown on our website as they do vary depending on the season and daylight saving times during summer each year. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

7 months ago
5/5

Food is great! The FA waa also nice. Celebrated My Bday at Captain cook cruise
It’s all Memorable.

Review for Captains Dinner

7 months ago
4/5

The sunset cruise was wonderful, I found the portion sizes perfect, others may find the size too small.
Staff were friendly and efficient

Review for Sunset Dinner

7 months ago
2/5

Service: I think I would take the harbor cruise without the meal. The food was okay but not great. The service was average, but I got tired of the waiter trying to force wine on us instead of bar drinks. For some reason he didn't like the fact that we wanted cocktails. In addition, they don't carry higher end liquor, just the minimum bar grade. On the positive, the boat was half empty so we had plenty of room to move around and enjoy the views from the upper deck. The music was a bit to "loungy", like it was trying to create some Love Boat image, but the singer was actually quite good.
Product: I initially purchased the Penfolds Gold but then realized that they would not accommodate dietary issues. I had to go back and forth with the office to get our cruise changed to the Captains dinner. Instead of a refund for the difference, we were given a bar credit. At the end of the night, we still had a credit which we consumed, but I was not happy with this.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. All menus and dietary information can be found on our website and all bookings made are in accordance to our terms and conditions. We apologise for this inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Everything is just perfect. My family loves it and quite enjoy the view. the service is good and food tastes good. well done

Review for Captains Dinner

7 months ago
4/5

Service: Yes . We would recommend Cpt.Cook universally.
Product: Excellent service. Satisfactory seating,

Review for Gold Penfolds Dinner

7 months ago
4/5

ok

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Amazing experience
Product: Good .........................

Review for Sunset Dinner

7 months ago
5/5

Service: very nice service, friendly stuff , wonderful view, and we love the music!
Product: good food,the stake was very juicy

Review for Captains Dinner

7 months ago
5/5

Service: The staff were fantastic, the food and wine exceptional and the views breathtaking. The live music, in the background, perfecty set th emood and the scene for a memorable evening.
Product: The food and wine were exceptional!

Review for Gold Penfolds Dinner

7 months ago
1/5

Service: the signage for the cruise was poor , we waited for for 30 mins and found out that the area for the departure site was different to the site on the invoice.
we missed the boat and have to pay $50 for rebooking,
Cant understand why so poor service of the dining cruise.

i want a refund???
Booking Reference Number: 279ZM9
Passenger/Group Name: Ganson Govender
Product: Rebooking fee too much , especially when it was no fault ours.

Response from Captain Cook Cruises: Dear customer,

Thank you for review of your experience of Captain Cook Cruises. Whilst we apologise for the inconvenience, our departure points are clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have. We always encourage customers to contact us regarding their booking if they are unsure of any cruise information provided.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: The service provided by the crew was excellent. They were very attentive and friendly, and made our party feel welcome. The menu was delicious and everyone loved the food. We would definitely recommend Captain Cook Cruises.
Product: Great value for money, perfect amount of time, really nice ship.

Review for Sunset Dinner

7 months ago
5/5

Service: I will definitly recommend them.
Food was great, service was very good and in general every thing was above my expectation.
Thank you.
Product: Proce was reasonable for this service.

Review for Captains Dinner

7 months ago
4/5

Service: Great trip, very good service
Product: Good value, drinks package great idea

Review for Captains Dinner

7 months ago
5/5

Service: I greatly recommend the Dinner Cruise. Wonderful food and a great experience cruising around the harbour at night.
Product: Dinner Cruise was a wonderful experience

Review for Captains Dinner

7 months ago
5/5

Service: The service was exceptional with the staff doing everything possible to make us feel comfortable and enjoy ourselves. We were never rushed like some other cruises we have had in Sydney harbour.
Product: Excellent and very helpful!!!!!

Review for Captains Dinner

7 months ago
5/5

Service: Service was excellent and food was superb
Product: Very enjoyable evening and great views

Review for Captains Dinner

7 months ago
5/5

Service: The service was fabulous - the food was great - our overseas visitors were blown away with the beautiful harbour views.
Product: Everything was lovely - from the service to the meal - it was exceptional.

Review for Captains Dinner

7 months ago
5/5

Service: Great food and wine!
Product: Great food and wine -beautiful cruise

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: The service was great me and my family really enjoyed the cruise and the dinner the views out on the deck are amazing couldn’t fault a thing I will definitely return
Product: Well worth the money I would happily pay to do it again

Review for Captains Dinner

7 months ago
5/5

Service: Got well looked after.
Product: Good value. Lovely view!!

Review for Captains Dinner

7 months ago
5/5

즐거웠습니다.

Review for Sunset Dinner

7 months ago
2/5

Service: Service was poor, not offered tra or coffee at end of meal
Product: Website was difficult to find information

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of Captain Cook Cruises. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. And as you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter. Thank you again for your feedback for us.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
2/5

Service: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. There were only a few minor details that detracted from the mark:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.
Product: Overall we enjoyed celebrating our first year wedding anniversary aboard the sunset cruise. It was an enjoyable cruise & the scenery was spectacular, but the experience was tarnished by a few small details:
* having to pay additionally onboard for tea or coffee.
* the starters or mezze share platter was a bit dissappointing, and the size of the main dishes were a little underwhelming.
* our server was not very well presented. Their pants were dirty with handprints on the backside & their shirt wasn't pressed.

While we acknowledge these are not big issues, in the grand scheme of things, it's doing the little things well that make a difference.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Sunset Dinner Cruise. The meze plate is designed to make the dining experience more efficient for our customers to enjoy the beautiful sunset over Sydney Harbour. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

7 months ago
5/5

Excellent food, service and overall a fun night

Review for Captains Dinner

7 months ago
4/5

Really nice experience, great food and nicely mannered service. Service to our table could have been more frequent/faster to follow-up on water/drinks, extra bread, etc. We had to chase them down a bit for that. Other than that, it was very enjoyable.

Review for Sunset Dinner

7 months ago
5/5

Bella was fantastic

Review for Gold Penfolds Dinner

7 months ago
4/5

Service: We had a very enjoyable evening. The service was very good, although we had to remind our waitress about one or two things. It wasn't anything major and wasn't really a problem, but it kept me from giving an excellent rating. I would definitely recommend the cruise. In fact, I have been on this cruise six or seven times previously.
Product: The food was very good, the service was good, the entertainment was also very good and of course who can complain about the view. The cruise is definitely value for money.

Review for Captains Dinner

7 months ago
5/5

Great experience. Good food. Very friendly staff

Review for Sunset Dinner

7 months ago
4/5

Great way to celebrate a Birthday cruising the Harbour. Delicious food, great drinks list and efficient service.

Review for Captains Dinner

7 months ago
5/5

Service: Great service, delicious food and wonderful atmosphere. Would recommend to family and friends
Product: Loved the accompaniment of wine and food

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Nous avons passés une agréable soirée. A faire.
Product: Très agréable soirée en amoureux.

Review for Gold Penfolds Dinner

7 months ago
2/5

Service: We had a family reunion dinner with Captain Cook Cruises, including a number of interstate visitors, only to find our guaranteed window seating only had 2 window seats and the table was positioned into the room, despite other tables that were longways across the windows, and was right next to the keyboard player and singer, thus making it impossible to communicate with each other.

As it was the smaller boat,which in itself was disappointing, moving our table was not possible. Very disappointing after highly recommending it after a prior cruise, and felt bad for some of our guests who had spent the money on our recommendation.
Product: The noise at our table was too loud, not the artists fault, but a flaw with the seating arrangements. We were not the only guests to request that they turn their amplifiers down, but it did not happen,

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. Our seating arrangement is designed to optimize our customers experience. When customers book a window table, the cruise director always strives to ensure the best possible views for the whole of the table. We apologise if this was not to your standards. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

I gave 5 stars just because that's the max I can give and also for the below reasons
1.Hospitality
2.Friendliness
3.Food
4.Well Organized
5.Ambiance
6.Each and every staff and especially people who helped to organize my friend surprise birthday celebration.

Review for Captains Dinner

7 months ago
5/5

Service and entertainment,

Review for Captains Dinner

8 months ago
5/5

Service: The entire crew was very attentive. The wait staff took excellent care of us. A real value for the money.
Product: Very well done! Wine pairings were very good.

Review for Gold Penfolds Dinner

8 months ago
5/5

Service: The service was excelent
Product: excelent No complaints all good

Review for Sunset Dinner

8 months ago
2/5

Service: Der Service war nett, aber nichts Besonderes.
Product: Die Bootstour war schön, aber nicht aussergewöhnlich. Vom Sunset war noch nichts zu sehen, die Tour ging zu früh los und wir waren noch einige Zeit vor dem Sonnenuntergang zurück. Das Essen war ok, für so viele Gäste ist es natürlich auch schwierig.

Review for Sunset Dinner

8 months ago
5/5

Service: It was a very very nice dinner cruise, and a good price.
Product: The woman, although I apologize to her for not remembering her name, who helped us with the purchase was extremely knowledgeable and very pleasant,especially on such short notices for the dinner she had to arrange. Thank you very much.....

Review for Sunset Dinner

8 months ago
5/5

Good food and wine, excellent service, great entertainment and wonderful staff. A fantastic experience.

Review for Gold Penfolds Dinner

8 months ago
5/5

Service: I love how they sang a birthday song for my partner as I have book this cruise on the occasion of my partner birthday... I love it
Thavjd
Product: Everything worth it
A lovely time spend together
Good memory

Review for Captains Dinner

8 months ago
5/5

Service: We did the sunset cruise last Saturday. The price was very good and included drinks for the duration of the cruise. The food was excellent. The staff were very attentive and of course the view was magnificent.
Product: Excellent value and there was plenty to drink if you wanted it

Review for Sunset Dinner

8 months ago
4/5

I often take visitors to dine on the harbour. Service and food are good.

Review for Sunset Dinner

8 months ago
5/5

Service: Great experience and the cruise was a pleasant with excellent food and facilities, will definitely be coming back
Product: Excellent, catered for Gluten free diet

Review for Sunset Dinner

8 months ago
5/5

Service: Five class service. Wait staff very pleasant, cruise ship lovely - modern and clean, food was top class.
Product: First Class dinner cruise in Sydney Harbour.

Review for Sunset Dinner

8 months ago
4/5

Service: Convenient purchase on-line, on time departure, courteous staff, good service, excellent food and good drink selection..
Product: Good food options but not broad menu. Well-presented, flavoursome food. Adequate drink selection. Friendly and efficient service.

Review for Captains Dinner

8 months ago
4/5

Service was prompt and courteous

Review for Captains Dinner

8 months ago
4/5

service was good
food was excellent
music was good

Review for Captains Dinner

8 months ago
5/5

Service: The service was excellent. Very warm and friendly staff that went out of their way to please.
Product: The night was really worth it. We did the Gold Penfolds Dinner and the wines were really good and the food was delicious. We were in a dreamland with the live singer - she was wonderful. The whole experience was gorgeous and I would highly recommend it, particularly for a romantic night out.

Review for Gold Penfolds Dinner

8 months ago
5/5

Fantastic experience cruising the Sydney Harbour! Great food, friendly and helpful staff.

Review for Captains Dinner

8 months ago
5/5

Service: I have nothing but praise for the crew of the Sydney 2000. When we missed our sunset cruise departure by literally 20 seconds I was devastated. But we waited for its return to find out if there might be a chance of getting on the dinner cruise. The crew were fantastic. They couldn't do enough to help us. Luckily there were seats available, and we were very happy with where we were seated. The band was fantastic and the food was delicious. I was crying tears of joy I was so happy. You could not have made our 32nd wedding anniversary any better! Thank you. Thank you. Thank you.
Product: The crew could not have been any more helpful. When we missed our booked sunset cruise, by about 20 seconds, and waved the Sydney 2000 off as it sailed away, I was devastated. But we knew the cruise would be back for a dinner cruise later that evening. So when it came back to the harbour we asked the crew if there was a chance we could pay the difference and join the dinner cruise, if there were seats available. Luckily there were seats. We had a great table, fantastic staff, delicious food, and the band was great! I was crying tears of joy because I was so happy. You could not have made our 32nd wedding anniversary any better. Thank you. Thank you. Thank you.

Review for Sunset Dinner

8 months ago
5/5

Great service and fantastic food.

Review for Gold Penfolds Dinner

8 months ago
5/5

Brilliant trip & fab time. Serving team brilliant, food really lovely & views from the boat terrific. An excellent way to catch up with friends on our visit to Australia

Review for Sunset Dinner

8 months ago
5/5

Service: Great service. Food was incredible. Boat was immaculate
Product: Dinner was beautiful. Beef tenderloin cooked to perfection. Great range in the menu

Review for Captains Dinner

8 months ago
5/5

good

Review for Captains Dinner

8 months ago
5/5

Great cruise with lovely food and staff.

Review for Captains Dinner

8 months ago
4/5

Service: Overall experience was great, Only improvement would be the selection of spirits available as the whiskey was average.
Product: Price and service was great

Review for Gold Penfolds Dinner

8 months ago
5/5

Excellent service
Really enjoyed the dinner


Would recommend more R & B music

Review for Captains Dinner

8 months ago
4/5

Service: The service was wonderful as was the menu and cruise the only reason not 5 stars we had to wait on a very cold wharf for over 30 minutes as the boat was late in picking passengers up
Product: Great staff and menu choices, good value

Review for Captains Dinner

8 months ago
4/5

Service: We enjoyed the service of the staff and the band was very good. The food was good but not excellent, the lamb shanks were very tough and not falling of the bone. They were not enjoyable to eat. A little more attention to detail would have made it a lot better. The photographer seemed like he was just doing a job and was not careful with the photos he was taking. If he had viewed the shots he had taken, he would have realized that they were not worth buying and he would have re taken the photos. we would have purchased more photos if the shots were decent.
Product: I felt the cost was a little high for the time we were on the dinner cruise. I expected the same amount of time as a Saturday evening. Our overseas guests enjoyed the cruise and the views but would have enjoyed a little more time on the harbour.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our Captains Dinner Cruise has a duration of 2.5 hours. If customers would prefer a longer duration, our Captains Dinner has a 3.5-hour cruise duration on Saturdays. The photographer onboard is an additional bonus for the cruise, not an actual inclusion. We apologise for this misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: Pleasant environment and great service with friendly staff. Well done
Product: easy to find and the staff was great on the phone when I asked to upgrade my purchase

Review for Captains Dinner

8 months ago
5/5

Fabulous

Review for Captains Dinner

9 months ago
2/5

The harbour was beautiful but the service made us feel like we were on a production line. There was not a lot of warmth or interest in customers other than to feed us and clear away the plates, in our opinion.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
1/5

Booked private room on 15th September to celebrate my father's 60th birthday. The room is beautiful however service slack. I asked for some birthday candles to be set up on desert, but nothing happened. On boarding a staff was relaxing in the Sirius room claiming to be working on the cruise. He's to be asked a few times to leave to give us some privacy. Go somewhere else if you are after just the view, surely more than half a grand for 1.5 hours will get you done decent service and courtesy.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Sunset Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

9 months ago
5/5

Service: The service was fantastic and the food and wines (Penfolds) excellent. Special consideration to mobility issues also much appreciated.
Product: The wines were perfect - loved the St. Henri

Review for Gold Penfolds Dinner

9 months ago
5/5

Great food and entertainment. Wonderful staff. Thank you.

Review for Captains Dinner

9 months ago
5/5

What a great evening. Couldn't have been any better. The food, service, drinks, and entertainment were outstanding.

Review for Gold Penfolds Dinner

9 months ago
5/5

Excellent, beautful views, great service and a fun night!

Review for Captains Dinner

9 months ago
2/5

They dinner was good but the instructions were leaving and the woman I spoke to on the phone and the woman at the booth were quite rude.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
2/5

The food and wine was excellent. I thought it was especially marketed towards tourists but I should have expected it. Overall a great night

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Gold Penfolds Dinner Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, regardless of nationality.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: Excellent 👍👍👍
Product: Excellent food 👍👍👍 the best

Review for Captains Dinner

9 months ago
4/5

Arrangement and services was good, gave my couple very surprises for birthday, thanks again !

Review for Captains Dinner

9 months ago
5/5

Service: Excellent service with the friendliness of staff!! Our waitress was very charismatic and made us laugh
Product: The food was amazing on the dinner cruise and they catered to our dietary needs exceptionally!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests.As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service and ambiance was excellent

Review for Captains Dinner

9 months ago
4/5

A good evening sailing around the harbour, we boarded at Darling Harbour to find people that had boarded at Circular Quay already eating their meals. Staff seemed rushed to get passengers to choose their food from the menu, service was also haphazard, we were nearly served our mains before our starters, had to ask for butter for our rolls.
Attention to detail and more of a structured approach would be great, I appreciate that there were quite a few aboard but not overbooked by any means.
Food was fine as again catering for a lot of people.

Review for Captains Dinner

9 months ago
5/5

Service: Our waitress, Laksmi, was very professional and so approachable. Her manners were impeccable. She made us feel at home and very special.
Product: The food presentation was great and the wine selection a perfect accompaniment.

Review for Gold Penfolds Dinner

9 months ago
1/5

Service: We paid $50 to have window seats, then the people on the next table asked to move to a window seat, sure enough they got moved to the table just behind us for $0. So I guess don’t pay $50 just take the chance and see if you can be moved.
Product: We paid $50 for window seats, when there was no need to all you need to do is asked to be moved.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of you Captains Dinner Cruise experience. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This option is always available as an upgrade and guarantees the window seating, as there is limited availability.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

My husband and I enjoyed a Captain's Dinner cruise in Sydney. We had amazing evening. Live music and food were great, staff was very friendly, exceptional service. I would defiantly recommend this cruise. I also recommend to pay extra for a guaranteed window seating, it worth is.
(Do not agree to have your photos taken if you are not going to buy them printed for $12 per picture).

Review for Captains Dinner

9 months ago
5/5

Service: Excellent night! Food was great and Edward was our amazing attendant, can't speak highly enough of him. Thanks!
Product: Excellent food, great wine, lovely atmosphere.

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: Service was excellent, also the singer and the choice of music was the best.
Product: Service was excellent, also the singer and the choice of music was the best

Review for Captains Dinner

9 months ago
5/5

Dinner Cruise (9/9/18): We had an amazing time, and want to in particular thank our waitress Cecelia. A few waitresses attended our table and all were great, but it seemed that Cecelia was our designated waitress and she was our main contact with the wait team. It was my mother’s 65th birthday and the whole crew (including the musicians) made it special, with the wait staff telling the band to sing happy birthday, and co-ordinating it with the kitchen to have a cake and candle brought out at the same time. I realise that this is probably standard operating procedure, but it was executed perfectly, and there were also a whole host of smaller details too numerous to catalogue that just made the night perfect. The drinks came to our table quickly, our questions were answered with a smile, and everything was just smooth and relaxed and the ambiance created by the staff was spot on. Thanks for a great night.

Review for Captains Dinner

9 months ago
5/5

Very good and with an excellent hostess ( V*** from Indonesia) made it a very enjoyable evening

Review for Gold Penfolds Dinner

9 months ago
5/5

a staff celebrated my friend's birthday. We were so moved. Thank you.

Review for Sunset Dinner

9 months ago
5/5

Service: 훌륭한 서빙과 음식은 좋았으나 충분한 설명과 선택권이 없는 사진촬영과 사진구매는 당황스러웠어요
Product: 허니문의 환상적인 이벤트로써 손색이 없었어요.

Response from Captain Cook Cruises: 안녕하세요 고객님^^캡틴 디너 경험에 대한 리뷰를 주셔서 감사드립니다.


저희 캡틴쿡 크루즈는 고객님들의 평생 잊지 못할 경험을 제공하고자 사진촬영을 진행하고 있습니다. 촬영된 사진은 고객님께서 원하신다면 선택적으로 구매가 가능합니다. 저희 스텝의 부족했던 사전 설명으로 인해 크루즈 여행에 부정적인 영향을 끼친 점 사과드립니다. 말씀해주신 의견은 스텝에게 전달되었습니다.


리뷰에 귀중한 시간을 내주신 점 다시 한번 감사드립니다.


고객 서비스 담당자
캡틴쿡 크루즈

Review for Captains Dinner

9 months ago
5/5

Service: Excellent service, friendly staff, and an awesome boat!
Product: The dinner was to die for! Absolutely amazing!

Review for Captains Dinner

9 months ago
5/5

Service: The service was first class. The staff were very friendly. I would recommend anyone to take the dinner cruise!
Product: The food was to die for. Thank u very much captain cook Cruises

Review for Captains Dinner

9 months ago
5/5

The food was great, the service was good and the view was on point!

Review for Sunset Dinner

9 months ago
2/5

Service: Service was reasonable although slow to renew drinks, possibly because we were on a pre-paid drinks package.
Product: The photos on your website display tables with white table linen and I thought the presentation of the table was much like a coffee shop or cafe rather than a premium dining experience that was advertised on the web page. It was overpriced for the food that was served. The pumpkin/sweet potato entree was quite plain with no flavour as was the beef noodle entree. The beef main was lovely, however the lamb shanks tasted so much like bottled mixed herbs that it was overpowering and my guest didn't eat it any of it. The dessert was coffee shop standard. The service was reasonable although service of drinks was slow (most likely because we were on a pre-paid bar package). We bought the premium drinks package and thought it included spirits - the website was a little confusing in that regard - that's the only reason we chose premium was because we thought it included spirits. So our drinks package really didn't cover the drinks we received as we ended up buying spirits because one guest has an allergy to wine. A few glasses of wine each for the rest of our party, I thought was overly expensive for the price of that package as well. The ladies toilets were dirty, with vomit in one toilet and no toilet paper in two of the three cubicles and the floor and area just looked dirty with water and toilet paper around the place on the floor. The views were amazing, but I must say I wish I had of chosen another cruise option. I feel it was advertised as a luxurious experience, which it was not.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. Our cruise items are listed and displayed on our website for complete transparency for our customers and we follow this as closely as possible. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We have a range of organic wines on our wine list for anyone with allergies to wine preservatives. Our vessels are cleaned thoroughly and regularly, so we apologise that you felt this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: We enjoyed our cruise, excellent service and beautiful cruise around the harbour.
Product: excellent service and easy to purchase.

Review for Sunset Dinner

9 months ago
2/5

1時間半と全体の時間が短いため、食事、飲み物のサーブが忙しい感じでした。担当のサービスは、良い方でスパークリング、ワインと一杯のめました。食事は、チキン、サーモンの2択で連れとシェアしましたが想像通りの品質。美味しいとは言えませんが、こちらの物価考えるとフェアではないでしょうか?久しぶりの良い天気できれいな日没が見えましたが、その時に特に良い辺りで止まる等もないので海に落ちるような感じではありません。全体には、良いスタッフさんもいたのでまあまあでした

Response from Captain Cook Cruises: Dear customer,

この度はキャプテンクッククルーズをご利用いただきまして、誠にありがとうございます。 料理をお出しするタイミングは、お客様がお食事と景色を十分にお楽しみいただけるように考慮されています。しかし短いクルーズ時間でも、お客さまにゆったりおくつろぎいただけるクルーズを提供できますようにサービスを改善していきたいと思います。また、お料理のお味も質を高め、オーストラリアならではの味を深くまで楽しんでいただけるよう、努力してまいります。 貴重なご意見誠にありがとうございました。

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

9 months ago
5/5

Service: Fabulous night. Delicious food and excellent service.
Product: Everything was excellent and well above expectations.

Review for Captains Dinner

9 months ago
1/5

Service: Was not on the ship scheduled. Cruise was late, ship was cold, food not very good. We were taken to a different dock than the original even though we were told by staff it was the same. Left us stranded. We had to find a taxi to take us to our hotel.
Product: It was really really not good since you want more characters

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. You are correct in that the original vessel was not available, however we are pleased to note that you were notified regarding this change 9 days prior to arrival, giving you ample time to review this change. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager. We do try to maintain a warm environment for our passengers onboard, however with it being winter in Sydney and passengers able to access the upper deck on top of our vessel, a cooler temperature can be expected with passengers recommended to wear warm clothing as appropriate for the season. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect, including where the cruise will depart and arrive to and from.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: We have been on many dinner cruises around the world and this has to be amongst the best, if not the best.

The food is sublime, it would not be out of place in a high quality restaurant.

The waiter was friendly and attentive, without being in your face.

The vessel is well appointed and the views stunning.

I would thoroughly recommend this dinner cruise
Product: Great food, great atmosphere brilliant staff.

Absolutely nothing to fault at all.

Review for Captains Dinner

9 months ago
4/5

Great cruise. Meals were tasty and the service was excellent.

Review for Sunset Dinner

9 months ago
4/5

Service: Food was fantastic, staff extremely friendly, views both from table and external are amazing, would recommend experience to friends and colleagues.
Only downfall was paying for drinks package and service of drinks was slow, paid for premium service which was lacking. Obviously also know now that Circular Quay is the location to start your cruise as Darling Harbour robs you of 1 hour cruise time, would of been nice to know this in advance or change the route so Darling Harbour is where the cruise finishes, therefore giving all passangers exactly the same cruise time !!!
Product: Food 5 Star
Drinks 3 Star, as above Premium service but lacked service, awaiting refills all night

Review for Captains Dinner

9 months ago
4/5

We were most impressed by this Cruise. Very tasty, well prepared and served food with finesse and style. Waitress was very friendly, attentive and gave excellent service. Accompanying Penfold wines were well matched with each food course. Lovely window seating. Only reservation was we felt that the evening meal with drinks was a little rushed. 2.5hrs was not enough time. Cruise should have been atleast another 1hour duration.
Music whilst dining with volcalist added to the evening cruise.
A really memorable and great experience.

Review for Gold Penfolds Dinner

9 months ago
5/5

excellent food, great service and a beautiful atmosphere

Review for Captains Dinner

9 months ago
5/5

Service: We had a lovely experience, our waiter Joey was very attentive.
Product: We had a lovely experience, our waiter Joey was very attentive, the live entertainment was great.

Review for Captains Dinner

9 months ago
5/5

The cruise was lovely... great food, great service, great atmosphere and great wine. Only think I could complain about is the weather outside... but that is certainly not something that could be controlled!

Review for Gold Penfolds Dinner

9 months ago
4/5

Service: The Harbor is beautiful at sunset, but the food could have been better.
Product: The food could have been better, and the cruise a little longer.

Review for Sunset Dinner

9 months ago
4/5

Service: The Synergy of this experience as was better than expected
Product: Dinner was well above average.

Review for Sunset Dinner

9 months ago
5/5

Excellent food...service!! Definitely recommended....

Review for Captains Dinner

10 months ago
5/5

Service: Top customer service and great food. It was well worth it and such a scenic way to see the city!
Product: The food and service was great. Also the spectacular views around the harbour were amazing

Review for Sunset Dinner

10 months ago
5/5

Service was great. Food was delicious.

Review for Captains Dinner

10 months ago
5/5

Service: Excellent staff service. Easily wheelchair accessible, which we required. Had the whole lower deck to ourselves but never once felt left out on the evenings events.
Product: Food was beautiful! Melt in your mouth!

Review for Captains Dinner

10 months ago
2/5

Service: We have been on many a Captain Cook dinner Cruise and this was a Monday night and was a smaller gathering than usual.
We didn't find the service as attentive as in the past and thought maybe because it was a Monday and a smaller group that there wasn't the same energy from the staff.

We also paid extra for a Window seat but also saw a lot of window seats not being used and remembered in the past as a couple that being offered a window seat as a lovely gesture.

We have lovely memories of the Captain Cook cruises as I proposed to my wife on the top deck on New Years Eve.

We will definitely be back we were just a little disappointed.
Product: I think it's great value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. We apologise that you felt that this cruise wasn’t to the great standards you have received in the past. We can assure you that our staff are trained to provide our customers devoted and efficient service at all times. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review and we look forward to welcoming you onboard in the future.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
4/5

Service was amazing, food was great and the view was perfect. Windows were not clean and this caused photos not to turn out great.

Review for Sunset Dinner

10 months ago
5/5

シドニーの夜景、船内ライブ、ディナー
すべて素敵でした。

Review for Captains Dinner

10 months ago
2/5

Service: It just wasn’t a pleasant experience. Had a guest from overseas. The waitress was lovely but the drinks waiter insisted we have a bottle not two glasses and of course we left wine behind because I had to drive. My fault for not standing my ground, but he did keep insisting so we said yes to shut him up. The singer was awful, the singing was out of tune and drove my guest to the point he had to go outside. We did a lot of things during his three week visit and the dinner cruise was our worst experience. Sorry to say these things, in the end we were laughing it was so unpleasant.
Product: The food was adequate....

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. There is absolutely no obligation to purchase any alcohol, or to purchase alcoholic beverages when desired in conjunction with responsible service of alcohol. It is the customers prerogative to purchase, and drink what they are comfortable with. We apologise for this miscommunication. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: The dinner cruise experience was very pleasing. The service was fast and efficient and the staff were very professional. The drinks and the food did not dissapoint.The view was awesome. Will go back.
Product: The visitor experience did not dissapoint.

Review for Sunset Dinner

10 months ago
5/5

Great service.

Review for Sunset Dinner

10 months ago
5/5

Service: Lovely views, food and service - thank you😀
Product: Worth every cent. Could be improved by providing brief narratives about key sights.

Review for Sunset Dinner

10 months ago
5/5

Service: The service was outstanding. Really enjoyable.
Product: Efficient in all aspects.

Review for Captains Dinner

10 months ago
2/5

Service: FOOD WAS NOT AS GOOD AS PREVIOUS TIME
Product: FOOD WAS NOT GOOD AS PREVIOUS CRUSIS
ENTRE WAS COLD

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain's Dinner experience. We can assure you that all our products are sourced and prepared fresh, so were disappointed to read that you felt this was not up to your standards compared to your previous experience with us.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Food was delicious and the singer was also excellent! I love a photographer as well! Unfortunately only the waitress was not friendly.

Review for Captains Dinner

10 months ago
2/5

Setting and Facilities were top notch
Qualilty of food was good, not great
Quality of service during dinner was mediocre

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain's Dinner experience. We pride ourselves in the excellent food and facilities we provide for our customers and we are happy to read that you had a great experience in this regard. We pride ourselves on our quality service provided to all customers, so we were disappointed to read that you felt the quality of the service during dinner was not up to your standards on this occasion. Please be assured your comments have been forwarded to our Hospitality Manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

11 months ago
2/5

Service: Service was great, staff friendly and setting spectacular. The only area where the experience was lacking was in the food department. The menu could have benefitted from more options, and preparation and presentation of the food could have been more adventurous.
Product: Food needs work, as mentioned previously.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner experience. We pride ourselves in the excellent service we provide for our customers and we are happy to read that you had a great experience in this regard. Our aim is always to provide an extensive variety of meal options while maintaining the highest standards of quality, so we apologise that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

11 months ago
4/5

Bon service et beau voyage mais on a trouvé les plats pas assez copieux,l'entrée en particulier
De plus le départ etait un peu tardif par rapport au coucher du soleil

Review for Sunset Dinner

11 months ago
4/5

It was my first time I went for dinner cruise, It was really nice. Will come back soon :)

Review for Captains Dinner

11 months ago
5/5

Overall service was excellent. Me and my family Would like to thank all the staff of Captain Cook Cruises for their excellent service and the band for their beautiful easy listening music We have a great time.
Ronnie Dandan

Review for Captains Dinner

11 months ago
5/5

service was very good, and the food was exceptionally good as well

Review for Sunset Dinner

11 months ago
4/5

Service: Mediocre food, and directions were not clear which harbor to go to it said to check in at circular quay but the boat was in darling harbor and we had to rush over really quickly to catch the cruise
Product: We bought our tickets ahead of time and the day of the tour there were signs around promoting the tour with the same company for cheaper

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Vivid Dinner experience. We always try to prepare and present our food to the highest standards and we are disappointed to read that this was not up to your standards. Our Vivid cruises departed from Darling Harbour, as wa s listed on our website and signage around Circular Quay. Our staff are always happy to insist with any inquiries that you may have. The price reflects the supply and demand of the product. The pricing reflects the guarantee of your booking, which assures you of your place onboard our cruise, as selected days and times are often sold out during this event.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 5pm

11 months ago
5/5

Service: Food was lovely. Staff were lovely
Product: We were given a gift voucher which was a lovely experience

Review for Captains Dinner

11 months ago
5/5

Service: The food, service and music were all good and the view was fantastic!
Product: The food, service and music were all good and the view was fantastic!

Review for Captains Dinner

11 months ago
5/5

Great service! Music was excellent. Food was great and atmosphere very good.

Review for Captains Dinner

11 months ago
5/5

Service: EXCELLENT SERVICE AND EXPERIENCE
Product: EXCELLENT FOOD AND DRINKS

Review for Sunset Dinner

11 months ago
5/5

Service: My fiance and I had a great experience on board, the service was great and the food was exceptional.
Product: The purchase was exceptional value for money.

Review for Captains Dinner

11 months ago
5/5

Service: Personalised customer service. Attentive but not intrusive. Appreciated the acknowledgement of our special requests.
Product: Good value for money with the discount applied. At full price this would have been prohibitive

Review for Captains Dinner

11 months ago
4/5

Service: service was good but not 1st class
Product: Good combination of good food and good wine.

Review for Gold Penfolds Dinner

11 months ago
4/5

Service: The meals and service were wonderful.
Product: The meals were superb and the entertainment was great!

Review for Captains Dinner

11 months ago
5/5

Service: The cruise and the service was amazing
Product: Dinner was delicious and service was great

Review for Sunset Dinner

11 months ago
4/5

On time, great service entree and main was delicious but the dessert (lemon tart) is so bad, its not even edible, please change the recipe. Othwerise everything else was very nice.

Review for Captains Dinner

11 months ago
5/5

We had a lovely dinner cruise with Captain Cook lines out of Circular Quay, Sydney. We had a window table and fantastic views. Food was good, service excellent!

Review for Captains Dinner

11 months ago
5/5

Service: We were welcomed onboard by friendly crew. The boat was beautifully presented and we were impressed with the paintings of the first fleet displayed on the staircase up to the dining area. We were given a window seat with a fantastic view of Sydney harbour and served an extremely tasty 3 course meal. Our food arrived at appropriate times throughout the trip and the food and beverage staff were very friendly and efficient. The boat travelled very smoothly and we barely felt like we were moving at all. The whole 2 hour trip was a truly great way to celebrate my birthday and I would recommend the cruise to everyone!
Product: I had salmon for starters, roast duck for main course and a delicious chocolate mouse for dessert. All theee courses were extremely tasty!

Review for Captains Dinner

11 months ago
5/5

Service: they treated everyone attentively,great service, smiley faces, good variety & well cooked meals.
Product: Good wine, very good food, great service, nothing more required.

Review for Sunset Dinner

11 months ago
5/5

Service: Booked this cruise for my parents. Everything went perfect. From initial enquiry to the cruise. Brilliant
Product: Great staff benefits absolutely awesome experience

Review for Captains Dinner

11 months ago
5/5

Great service!

Review for Captains Dinner

11 months ago
5/5

we had a great time and would come back to do it again love it very much service first class meals awesome

Review for Captains Dinner

11 months ago
5/5

The food was exceptional, we were pleasantly surprised by the size of the portions and it was delicious.

Review for Captains Dinner

11 months ago
5/5

It was the first time I was traveling with Captain Cook and it was really great. Had breathtaking views in Vivid Lights Festival.

Review for Vivid Lights 7.00pm

11 months ago
4/5

Service: The Welcome and service was great, however we were taken to the top of the ship with a welcome drink and left there by ourselves, (it was extremely cold) when the waitress bought canapes to us we asked to go down stairs.

Food was beautiful and the waitress was very friendly and lovely.

Dinner / night cruise was not what we expected, we couldn't see a lot as it was dark and the windows reflected the inside of the ship.

We would cruise again, but perhaps sunset.
Product: Very Nice, smaller meals sizes.

well thought out pairing with the wine. food cost at roughly $200.00 more for the cruise is a bit steep.

Review for Gold Penfolds Dinner

11 months ago
4/5

Friendly, approachable and good service

Review for Captains Dinner

11 months ago
4/5

Service: Fabulous service by the waitress, she was warm and welcoming and extremely attentive.
Product: The service, views and food were all amazing. The cruise would be better in daylight as you would see more. I would absolutely reccomend this to anyone looking for a night out to explore what Sydney has to offer.

Review for Captains Dinner

11 months ago
4/5

Service: The VIVID cruise run by Captain Cook cruises was lovely. We had inside table for 2 which was great as we both had a view of the VIVID lights. The larger tables were disadvantaged as some had their back to the view. I was pleasantly surprised that dinner was not a buffet and each table was served a 3 course meal. The food better than I expected on a large cruise vessel and would certainly come back again next year or even for another event. Well done Captain Cook Cruises.
Product: I bought my ticket via entertainment book so it was a good value purchase.

Review for Vivid Dinner and Drinks 7.30pm

11 months ago
5/5

Service: Great service, lovely food. Friendly staff perfect entertainment
Product: Great food and service, relaxing dinner on the harbour

Review for Captains Dinner

11 months ago
5/5

Service: Everyone was extremely helpful thoughtful - were there to ask what we would like all evening the level of service was great overall!
Product: the venue- with the added benefit of VIVID- and the meal and service - all excellent.

Review for Vivid Dinner and Drinks 7.30pm

11 months ago
5/5

Service: 特别好的体验。晚餐很好吃!景色很美!歌曲很好听!
Product: 特别好的体验。晚餐很好吃!景色很美!歌曲很好听!!

Review for Captains Dinner

11 months ago
4/5

Service: Very good overall value and service. Food was very good and unlimited drinks a great value. We did the harbor 5 PM evening light show dinner and overall had a great time. Outstanding food would have resulted in 5 stars.
Product: Easy reservation online process and good value.

Review for Sunset Dinner

12 months ago
4/5

Service: staff were friendly and very efficient
Product: good value, was a great way to experience VIVID !

Review for Captains Dinner

12 months ago
5/5

Good staff and great service

Review for Captains Dinner

12 months ago
4/5

Service: Our waiteress was lovely. Couldn’t have been more friendly and accomodating.
Product: We’ve been on this cruise a year ago and the food seemed to be better then than this time

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Gold Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

12 months ago
5/5

Everything was perfect!!

Review for Vivid Lights 8.00pm

12 months ago
5/5

Service: Excellent...nothing to complain about.
Product: Always room for small improvements.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Provide refunds when customers are unexpectedly hospitalised and unable to use tickets they had purchased in advance and fully paid for!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff were following our policy, which clearly states that we have a 100% cancellation policy for this cruise. However, as an act of empathy we are pleased to see that you were re-issued tickets for the subsequent week and were able to use the tickets to their full capacity on another evening. We hope the Vivid Lights were to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: The staff very friendly and helpful
Product: The food was warm, not hot, the vegetables were sad, one tiny carrot and two small potatoes , the entree was tasteless, the desert was lovely.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. Please be assured we have forwarded this to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Service: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised.
Product: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised

Response from Captain Cook Cruises: Dear Customer,

Thank you for your loyalty and for taking the time to review the Vivid Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We try to present Vivid Sydney in the best way possible to all our passengers. We also utilized the vessels that we felt gave the optimal views of Vivid Sydney, including inside and outside areas of the vessel. All our vessels are subject to availability when booking. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

12 months ago
2/5

The cruise was fine . The lining up and boarding procedure was chaotic!!
No defining lines for what style of cruise.
We were booked on the 7 o'clock cruise and were there the recommended prior time. By the time we were able to find somebody to speak to, who had any knowledge of which gate/line to be in, we almost missed boarding. Very disappointing as I have been on a number of your cruises and recommend them to many. We were a group of eight visiting from the country for the weekend and this was going to be one of our highlights

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers. We can assure you that our staff are trained to provide our customers devoted and efficient service if customers have any inquiries or any assistance is required. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: The service was for the seating, drinks and food was fast though limited to what one could have chosen to eat.
Product: It was over priced for what food and drinks we received. The fish my partner had was overcooked. though i was happy with my chicken it was a touch over cooked on the ends where it was thinner than the rest of the meat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Yes I would recommend Captain Cook Cruises's to my friends.
Everything was well done ie the tables were lovely, the food very nice.

the service was excellent I would like to complement a lady called Mckay I hope that is right so attentive and helpful for our birthday party.

I found the night to be so relaxing and our family enjoyed the dancing.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Good!!

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: From booking your tickets online to boarding the ship, the process was easy and stress free.
Product: It was the perfect way to see the lights of Vivid while relaxing with a drink

Review for Vivid Lights 9.15pm

12 months ago
4/5

Service: We had a great 1 hour cruise with drink - entertainment book special. Had fantastic views from the open deck and were able to move freely to take photos from all areas. Bar service was good, easily got our drink straight after we got on.
The only hiccup was a bit of lack of communication with our booking. Not sure from which end, but luckily I had checked it out in the afternoon - finally sorted and told to line up at counter, not boat (which guy in line didn't know about) and found I had been emailed the boarding pass only, not included drink voucher. Luckily I had taken my entertainment card in case with me to Sydney. All sorted and a great start to the vivid lights night
Product: $23 for an hour cruise and glass of bubbly seemed great value

Review for Vivid Lights 6.45pm

12 months ago
5/5

Really good better than i expected will go with caption cook cruises again for sure

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

We didn’t her Vivid lights one hour cruise . The cruise was an excellent way to see the lights , it was easy to find the wharf , staff were excellent , overall was a great night . We had dinner at one of the restaurants when we disembarked .

Review for Vivid Lights 6.45pm

12 months ago
5/5

The staff were friendly and helpful. The boat was clean and comfortable.
I would recommend them and cruise with them again.

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: It was terrific, very friendly, fast, food was delicious
Product: Great selections a lot of variety and was all very well prepared and delivered promptly

Review for Captains Dinner

12 months ago
5/5

Service: FANTASTIC What a time to cruise when THE VIVID FESTIVAL was on.
Took my mother in law now 88 and she enjoy the time and our Special harbour.
Great staff and crew.
Will go again.. thanks Peter.
Product: A MUST FOR EVERYONE FOR A CRUISE.

Review for Vivid Lights 6.15pm

12 months ago
4/5

the staff were friendly and helpful

Review for Vivid Lights 6.15pm

12 months ago
5/5

Well organized. Great staff! Excellent service and price. I would definatelly would do it again

Review for Vivid Lights 6.45pm

12 months ago
4/5

Everything was great. The reason a 4 rather than 5 staff didn’t know whether wines were dry or sweet. Requested a rose sparkling, and asked them to check first if it was dry / brut. If sweet bring the welcome sparkling. They brought the sweet but quickly changed it when I asked them.

I would definitely recommend captains dinner with upgraded wines.

Review for Captains Dinner

12 months ago
1/5

Service: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡
Product: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We try to present Vivid Sydney in the best way possible to all our passengers. We also utilized the vessels that we felt gave the optimal views of Vivid Sydney, including inside and outside areas of the vessel. All our vessels are subject to availability when booking. Like all reputable businesses, pricing is dependent on demand and can fluctuate both upwards or down dependent on this. It is the customers prerogative to purchase the cruise at an agreed price, and the company reserves the right to alter this as it sees fit. You are never under any obligation to purchase. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 9.15pm

12 months ago
5/5

Having not been in the City for 10 years, we had an amazing experience. The cruise was wonderful, and so were the staff.

Would recommend to all!! :)

Review for Vivid Lights 6.45pm

12 months ago
5/5

We had a fantastic experience. We were a party of 9. The food was great. The drinks were great. The service was fantastic. The only improvement we would suggest was that the music could have been a little better and modern. Otherwise through could not fault the experience. We had a ball!

Review for Captains Dinner

12 months ago
4/5

Service: We were very happy with most things with the exception of the price of $50 for a bottle of wine and the fact there was little or nothing in the line of chips, nuts or sandwiches
It was great seeing the lights. Next time we may do a dinner cruise.
Product: Prices could have been a little cheaper

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: The view from the boat was excellent. We were outside on the top deck and could see the light easy. The view of the Opera House and the Bridge were amazing. Had a great time.
Product: Ordered them online and got a great special deal.

Review for Vivid Lights 8.15pm

12 months ago
2/5

Service: My husband and I went to the sunset dinner with captain cook cruise and the whole trip was quite enjoyable. Eventhough it's winter time, we did not really get to see sunset but we were lucky that the vivid sydney lights were on half way of the trip. It was really romantic for us as couple. There was only one thing that we weren't happy about, and it was when we asked the staff who was supervising our table if she could take a photo of me and my husband on my phone at least, and she said she would do it but never happened. Lastly, there was a photographer and he took a photo in every table except us.
Product: Departing time in winter time should be earlier than 5pm, to get the perfect view for sunset. Food was okay. The only disappointment was the staff member who was surpervising our table, we asked her nicely if she could take a photo of my partner and I for the reason that date was special to us. We patiently waited but every time she comes back she never give an effort to do it. But my husband and I enjoyed most of our time on the trip and its all that matters.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. Unfortunately, our photography is outsourced and we therefore do not have any direct control over this. However please be assured that we will forward your comments onto the relevant parties. We always try to provide friendly and efficient service, including meeting customer inquiries and requests. We apologise this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

12 months ago
5/5

Service: Boat was on time, clean, friendly service, great trip
Product: easy online booking, prompt detailed return email

Review for Vivid Lights 8.00pm

12 months ago
2/5

The staff were courteous, the boat was great even in the rain!
There was a very brief description of our journey before we left the dock but for an event such as this a commentary would have been so good.
Nothing was available, no running voice commentary, no printed information, not even map of journey and where the vivid installations could be seen.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review on your Captain Cook Cruise experience. We always strive to provide excellent service and we are happy to read that you had a wonderful experience in this regard. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Once again, thank you for your review and we look forward to welcoming you onboard again in the future.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
2/5

Night time cruise to see vivid lights. Both levels fully closed in with glass & lights on inside meant you cannot see outside - just your own reflextion. The small outside area on top deck was too crowded so still unable to see much

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
5/5

Loved the friendly staff and the meal was wonderful.

Review for Sunset Dinner

12 months ago
1/5

Only cruises and charged me $39

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink, however drinks are available for purchase. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Ticket collection could have been done from the office near wharf 9 or 10 instead of collecting it from the office near wharf 1.
But the consultant based at the office near aquarium denied to issue the boarding pass.

Review for Vivid Lights 6.45pm

12 months ago
5/5

It was the fantastic experience in my life. My wife and 3 kids had a never-to-be-forgotten day, bacause of the beautiful scenery and dinner. Thank you for giving us good memory.

Review for Sunset Dinner

12 months ago
5/5

Service: We thoroughly enjoyed our harbour cruise to see Vivid and were very pleasantly surprised with an upgraded and much larger boat. I only interacted with the staff onshore and they were chatty and helpful.
Product: Easy and excellent value for money.

Review for Vivid Lights 8.15pm

12 months ago
2/5

Service: The cruise itself was a great way to see the vivid lights but i thought perhaps the projection screen could have been turned off as the lights/images from that were very distracting and made it hard to see out of some windows due to the reflexions - we were there to see outside the boat, not what was going on inside the boat.
I was also sure that my ticket when i booked it said a complementary drink but there was no mention of it on the actual ticket and so it wasn't honored.
Product: Great value when used in conjunction with an Entertainment Card, don't think i would pay full price though without being allocated a seat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink. Some of our other cruises including our Captains Dinner and Vivid Dinner and Drinks do provide a complimentary drink. We apologise for your misunderstanding. As you are aware, finding a balance between the brightness of our exterior lights that immerse our vessel into the Vivid Festival, and dimming lights completely to ensure magnificent views of the skyline is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
2/5

The entree and main courses were lukewarm

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Service: Great service, a truly lovely experience!
Product: Well priced and great experience. Looks like a very professional company with a massive suite of boats.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service is excellent. I do the Gold dinner cruise every time i am in Sydney and cannot recommend it highly enough.

Review for Gold Penfolds Dinner

12 months ago
5/5

We were a large group and we're welcomed on board the Starlight Dinner Cruise by friendly staff. The 3 course dinner was well presented and tasty. The vegetarian main could have been more interesting (quinoa veggie patties with steamed vegetables), but all other options were very good. Wait staff were very attentive for the first two hours of the cruise. Thanks for a great night.

Review for Captains Dinner

12 months ago
5/5

Service: Excellent 5 star experience, staff were great food was great would highly recommend.
Product: Excellent experience, great staff great food perfect location of beautiful views of Sydney. The drinks were great.

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: Check in was easy to find, food and beverages were delicious. Staff were very friendly.
Product: Great value service. Very delicious food.

Review for Sunset Dinner

12 months ago
5/5

Crew helped made a excellent experience, loved the whole trip and food just awesome!
I'll be back for sure!

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: The moment we went aboard we were treated with much courtesy and care. The staff handled everyone with efficiency and promptly attended to all requests. The unfortunate person who had to be taken off by ambulance was carried out with discretion and the episode hardly noticed.
The experience was just great and we have recommended the service to several friends already..
Product: I have done so already in the box above.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

Service: I would definitely recommend Captain Cook Cruises. I loved the service of one of the bar ladies. The other one was a bit grumpy.
Product: Well organised, great value for money and spacious and comfortable

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: I bought Vivid Sydney tickets for my aunt and her friend. They can't speak English fluently. But my aunt told me staffs were very friendly and helpful. They ship is spacious and clean. They had wonderful time and would love to go again next year.
Product: My aunt said foods were delicious!

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

We just got on wandered about took some photos and got off when the ship docked. No interaction with staff, no commentary, no guidance

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers. We can assure you that our staff are trained to provide our customers devoted and efficient service if customers have any inquiries or any assistance is required. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Cruise very organised left on time, drinks at the bar were a little bit too expensive , otherwise a very good experience
Product: A good way to see the light show

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Good harbour tour of vivid
Product: Good Value for money will use again

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: The service was good the cruise was on time the customer service staff at the inquiry desk on the wharf were very helpful.
Product: It would have been a lot more enjoyable if there were more vivid lights on display to see however, i think that there was more on display to see on foot.
Suggestion for next year increase the vivid lights for the people to see on the cruise.

Review for Vivid Lights 6.45pm

12 months ago
5/5

We thoughly enjoyed our one hour Vivid night cruise on the Captain Cook Cruises. Our first time in Sydney and this was a wonderful way to see the Vivid lighting display. It was amazing.
Would highly recommend this cruise.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Excellent service and food.

Review for Gold Penfolds Dinner

12 months ago
4/5

Pleasant and extremely helpful staff on the jetty. We only did a short Vivid Lights cruise so can't elaborate much more than that. Very enjoyable experience.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Great ship and left on time.

Review for Vivid Lights 7.00pm

12 months ago
4/5

Beau bateau, ponctuel, bonne organisation

Review for Vivid Lights 7.00pm

12 months ago
5/5

Service: Very fridndly and professional services, great meal in a comfortable and very pleasant atmosphere.
Product: Purchased tickets online very easily, and very informative

Review for Sunset Dinner

12 months ago
4/5

Service: Serviced us promptly and with good skills
Product: Found the access a bit of a fight on the internet had to have a couple of goes sorting it out.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. We always try to make our website as streamlined and user friendly as possible. Please be assured your comments have been forwarded to our IT department for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: It was a great experience onboard the cruise to see Vivid Sydney. Timing choices are great and cruise enable view of the lights on upper deck. Will definitely recommend this to anyone next year.
Product: Wonderful experience for Vivid Sydney and the cruise journey is smooth and able to view surrounding lights well.

Review for Vivid Lights 8.00pm

12 months ago
4/5

Yes the Vivid harbour cruise was good, glad it was not packed and we were able to get a seat and move around could have been a little longer and gone further up the harbour

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: The service was great by Captain Cook Cruises. Unfortunately on the night it was raining so vivid was not as vivid as it could off been.
Product: Due to rain on the evening of our cruise it was a bit disappointing. Not the cruise lines fault - cannot predict the weather.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, as you rightly pointed out we unfortunately do not have any control of this.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
5/5

Excellent experience and service. Thank you.

Review for Vivid Lights 7.00pm

12 months ago
5/5

it was easy to reach the cruise from king street wharf and on arrival we were quickly seated at a window to view vivid. meal service was quick and the staff were pleasant

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: I bought tickets for the family to enjoy the Vivid experience and we all enjoyed it.
Product: The cruise was really enjoyable for our family.

Review for Vivid Lights 5.45pm

12 months ago
4/5

Service: Yes I would do it again and use your services.
Product: lovely short cruise for business guests here for a meeting so they were able to one, enjoy our harbour and two see the lights

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: It was a nice, short cruise through the Harbor for the Vivid lights of Sydney.
Product: Good cruise, I enjoyed the sights along the harbor.

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: Excellent service and food and a very comprehensive view of the Vivid lights
Product: Excellent - good choice of dishes

Review for Captains Dinner

12 months ago
4/5

Yes I would we loved our seats and the meal was good staff need to better trained had water spilled over me

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: Was first rate service. The food was better than expected and we thoroughly enjoyed the Vivid light show from the harbour.
Product: The tapas was good and enjoyed the salmon. Dessert selection was good too.

Review for Sunset Dinner

12 months ago
5/5

Service: Great service, friendly staff, nice boat
Product: Great way to see the vivid lights in a short time

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: The food and friendliness of the staff during our VIVID Dinner cruise was excellent. Great value for the money we spent. Can highly recommend this cruise.
Product: Excellent food and very friendly staff. Great value for the money we spent.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

Coukdhave some snack food for children

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We aim to make customers relaxed and enjoy our cruises as much as possible, so we therefore allow customers to bring snacks for children onto our cruises if they desire.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: It was so good as the Captain make sure we saw absolutely everything, both sides
of the Harbour.
The only criticism was that a lot of us could not understand the accent of the
person speaking over the loudspeaker, but that was not a problem.
Product: see previous page for comments

Review for Vivid Lights 6.15pm

12 months ago
5/5

Service: Amazing
Product: Efficient,tasty,professional

Review for Gold Penfolds Dinner

12 months ago
4/5

Lovely flexible staff on boat and also before boarding.

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Very nice welcome, nice staff good music 10/10 for all that , but I noticed the other diners had almost finished their main meal and we had not been served ours .When I bought this to their attention our meal came out, nice and hot but, then they turned the lights right down and we had trouble eating in the dark. My 75 year old sister had just had an eye operation so this put a dampener on our night.
Product: Our main meal didn't arrive until I bought it to the staffs attention. Although hot and tasty, the lights were then dimmed. We are two elderly people so we had trouble with this.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

Service: Excellent service throughout the evening. Really enjoyed my first two courses however the dessert was a little disappointing - order the orange & chocolate flourless cake & it was well and truly more orange than chocolate which was disappointing.
Product: Good value. Disappointed the Vivid cruise didn't go in near the botanic gardens to see the Vivid lights in there, but the boat may have been too big.

Review for Captains Dinner

12 months ago
5/5

Service was great. Right from queueing when a customer service chap came along the line to ensure that we were all in the right queue. What a refreshing service.
Or meal was great and the service of the staff was exemplary. In light of the weather Sydney has been experiencing, you even ensured a glorious night for our Vivid cruise!

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Well organised, on time, safe and good arrangement on embarkation and disembarkation.
Product: Easy and simple online purchase and check in.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: The crew made us feel welcome and special guests.
Product: Wines were awesome and each course was yummy

Review for Gold Penfolds Dinner

12 months ago
5/5

Booking was very easy with variety of packages option, we will definetly come back. Staff was very professional and very attentive. Mika was incharged on our section and done exellent service

Review for Captains Dinner

12 months ago
5/5

Well organised, quietly efficient staff who helped make the evening a pleasurable experience.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

Service: The cruise was advertised as a Vivid Lights tour. Having done the walking tour the night before we were very disappointed with the light show from the cruise. The crew, however were helpful and professional.
Product: Did not live up to the expectations created by the advertising

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Very enjoyable,delightful food ,top service.
Product: Just right,nice food,I dont drink, but service was still bewt

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: Excellent service, friendly & meal was outstanding - better than expected. Highly recommended. Would do it again!
Product: Fantastic! Meal was amazing - better than expected. Well worth it. Vivid light show was amazing!

Review for Captains Dinner

12 months ago
4/5

Service: Staff were very friendly and courteous but were disappointed that the windows were not cleaned further back on the sides of the boat.
Product: Easy to use and confirmation by email was immediate.

Review for Vivid Lights 5.45pm

12 months ago
5/5

We enjoyed our Vivid dinner cruise very much. An enjoyable meal, excellent service & a well organized way to view the Vivid ligts.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Service: it Was my friends birthday, and i specified that it was important for me in the booking.

Well i bought the extras, and it said that we had guaranteed a table next to the window.

we arrived, they sat us next to a group of around 50 teenager girls, screaming, and we were sitting just in the middle of the boat i an a small table, i went to speak with the managers, that happily moved us to a nicer table, as in the booking said that we had a guaranteed window sit.

The Night was OK, we had a door to the exterior, where people constantly were opening and closing the door. leaving us exposed to the wind.

When the end of the night were close, they brought desert, which for my surprise, they did not did anything special for us but yes for the others birthday.

Which was very disappointing to be honest. as i though this was going to be an a amazing 5 * dinner, which ended in a OK dinner.
Product: This did not meet any of my expectations. OK dinner in an overpriced tag.

Response from Captain Cook Cruises: Dear Customer,

Thank you for taking the time to write review of your Vivid and Drinks Cruise. We were disappointed to read that you felt that the seating and service from one of our crew on your cruise wasn’t to your standards. We have a pre-planned seating arrangement prior to passengers boarding, and we apologise this misunderstanding occured. We are pleased that the issue regarding this was able to be resolved efficiently and effectively. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We hope you would accept our apologies for what may have been a breakdown of process on the night, not a lack of genuine care for our customers with their special occasions which we always strive to take care of. Your comments have been forwarded to our hospitality manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: The whole experience was enhanced by the prompt and friendly service from all staff. Boarding was very quick and smooth, and getting seated was simple. The attention we received all evening was first class.
Product: Value for money was very good and the cruise itself did not disapoint

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Everything from boarding to disembarking was perfect. My gluten-free meal was delicious. The dessert was probably the only low point.
Product: Meal was excellent, except for dessert, which we moticed mist people only partially ate. Drinks great!

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: Absolutely fantastic food, wine, service and environment, from the music to the port it was a fabulous experience. Obviously the vivid experience was AMAZING!! Cant think of a better way to experience the show!

Thanks you for a great evening!
Product: Fantastic. see previous comment.

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: We could not fault our experience with Captain Cook cruise.
Product: Magnificent dinner cruise

Review for Sunset Dinner

12 months ago
5/5

Service: The booking process was very easy... The customer service and hospitality on-board was excellent.. The 3 course dinner was excellent.. I will always book with Captain Cook Cruises for all my groups... Steve Gatland, Coach Tours Australia
Product: At Captain Cook, the Vivid Sydney 07.30pm Dinner Cruise is Perfect for our Coach Tours Australia Groups

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: So organised and friendly staff
Product: Friendly staff and excellent food

Review for Captains Dinner

12 months ago
5/5

Service: My wife and I were afforded excellent service all evening. We did the Australia Day cruise earlier this year and believe this cruise was of equal value.
Product: Great value for money. Excellent evening.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Good and friendly service.
Excellent food.
Lovely music.
Views to die for.

Review for Captains Dinner

12 months ago
5/5

The Vivid Cruise was well organised, well staffed and very enjoyable.

Review for Vivid Lights 7.00pm

12 months ago
5/5

Service: The total experience was excellent. We would do this again.
Food, wine and service were all excellent.
Our server (Edwin) I think was his name was absolutely wonderful and all praise goes to him.
We had South Australuan visitors and they were totally impressed by the entire experience.
Well done to all the crew and team.
Looking forward to next year.
Product: Refer to above comment.
Ian not best photographer but my husband and son' girlfriend have some brilliant photos. Sorry.

Review for Gold Penfolds Dinner

12 months ago
5/5

Service: Very friendly, efficient and accommodating
Product: Our meal was very nicely presented and tasty

Review for Captains Dinner

12 months ago
5/5

Service: Fabulous views, great service, great music and nice variety of tasty meals and drinks. Thoroughly enjoyable!
Product: Good variety of meals and drinks. All the meals and drinks we had tasted great; a better standard than we were expecting. Meals were nicely presented. Service was excellent. It was also a nice touch to be given a free glass of champagne at the beginning of the meal; it added a festive mood to the experience.

Review for Captains Dinner

12 months ago
4/5

Service: Efficient service re tickets boarding and disembarkation.
Product: Good view of Vivid from the water

Review for Vivid Lights 8.00pm

12 months ago
5/5

A lovely cruise to see Vivid around the harbour.

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: The service and food were very good
Product: The sunset cruise was lovely, but we were disappointed that when I booked it was advertised as a Vivid Sunset dinner cruise and the Vivid Festival ended the day before.

Review for Sunset Dinner

12 months ago
5/5

Totally recommend this cruise the staff were friendly and so organised to be able to serve everyone at the same time, a relaxed atmosphere where we could enjoy each other’s company and the entertainment The food was delicious my steak had amazing flavours and to top this cruise off The Vivid show was on ... perfect for us as we were celebrating 3 milestones my 60th & my 2 daughters 40ths

Review for Captains Dinner

12 months ago
5/5

Service: Friendly professional staff , lovely cruise
Product: Excellent service , priority entry with reserved seating

Review for Captains Dinner

12 months ago
4/5

Service: Cruise to see Vivid lights just the right length. Admired the girls out the front who spent a good 3/4 hour directing people to right departure point with a great deal of humour and good will. (Better signage with departure times and company would be much better).
Product: Enjoyed the trip and thought the price was reasonable. Drinks a little expensive though.

Review for Vivid Lights 7.00pm

12 months ago
2/5

Service: Ticketing staff was not friendly at all. The boat/ship/ferry was dated. We took the "John Cadman II" on 13 June 2018 @8pm. Queue was long and ground staffs were not very professional with dealing with the crowds. They need more trainings. The cruise itself was quite good with the Sydney sceneries. Should have more seats on the decks.
Product: Over priced with minimal hospitality on board. Even the river cruise in Singapore is better.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

12 months ago
5/5

Great experience, lovely staff and service.
Have recommended your cruise to other colleagues

Review for Vivid Dinner and Drinks 5pm

12 months ago
2/5

When bookings the cruise it started that I was paying for the cruise which included a drink on boatd. When we got there we had to pay for all drinks and there was no complimentary drink.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink, however drinks are available for purchase. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Good service the waitress was very good

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

Cruise itself was great. I would recommend more staff to serve refreshments as wait time was very lengthy.

Review for Vivid Lights 6.45pm

12 months ago
2/5

The cruise itself was fine and the staff were very pleasant. However, my food experience was disappointing. I had gone to the trouble of telephoning beforehand to explain that I am gluten and lactose intolerant, so was rather surprised when my bread was not gluten free. I pointed this out and was told they were baking gluten bread for me; this arrived at the same time as my main course which was rather too late, since they were clearing the entree by then! Incidentally the entree was the most inadequate mezze plate I have ever seen in my life (I used to live in Greece) and really doesn’t deserve that name.
My second frustration was the salmon which was very bland, and came with insufficient salsa. I could only eat half of it, and requested a takeaway container so I could give the rest to my cat. I was told this was against company policy. These days food wastage is widely frowned upon, so I really think it is time you reviewed this policy, to avoid bad press! I am sure that customers would be happy to sign a waiver if necessary. Finally, my dessert (orange chocolate pudding) was dry & tasteless; since there was no lactose free cream to moisten it, I could not eat it. Thank god the wine was drinkable!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. We appreciate the comments about the food and the opportunity given to us to improve. Please be assured we have forwarded this onto our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Sunset Dinner

12 months ago
1/5

High expectation, low delivery

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We provide this at what we feel to be great value.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
2/5

Thank you.

Review for Vivid Lights 6.15pm

12 months ago
5/5

One of the best things I've ever done! Couldnt have asked for a better night!

Review for Captains Dinner

12 months ago
5/5

Service: Great table service with great staff.
Product: Great table service with great staff.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Excellent service and incredible views of the Harbor Bridge and Oprea House.
Product: Great price for the excellent trip

Review for Vivid Lights 6.15pm

12 months ago
2/5

Service: I was very disappointed that we saw so little of the Vivid Lights,that was my main reason for going on the cruise, i have Arthritis in my hips and find it difficult walking a lot, the meal was nice and our waiter Tobias was very attentive, i wondered why we did not go into Farm Cove to view the lights from the Botanic Gardens,we stopped at a wharf in Circular Quay(why i do not know) i felt the time spent here could have taken us into Farm Cove instead.
Product: Won't go again, didn't see enough Lights

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 5pm

12 months ago
2/5

Food average and fast service, band absolutely awful and far too loud, strip lights on the Windows made viewing of the Vivid lights difficult (the only reason we booked the cruise) AND you should pre explain that the boat is available to board from 7pm and the Kings Wharf is different from Bangaroo as we found several people waiting at the wrong pier. All in all a complete waste of an evening.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The wharf location is listed on all Captain Cook Cruises correspondence throughout the booking. There is also a clear map to show customers a visual representation of the wharf location. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
4/5

Service: quitely charming
Product: while the mnagement response was fantastic, the actual wine selection was extremely poor. The meal in itself was adequate but not impressive

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. All wines are also available for purchase if customers desire something other than the included products for their package. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

12 months ago
2/5

Pleasant enough experience. Just frustrated at lack of visibility of customs house area from the boat. Rest of experience very good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: Fantastic, Had a great time. Food sensational, entertainment great and service was exceptional.Thanks
Product: Good value for a truly unique experience

Review for Captains Dinner

12 months ago
5/5

Very accessible for my disabled daughter to alight on to the boat.
Booking team more than helpful with credit to my account due to my over booking.
Boat was clean and well equipped
Length of cruise time perfect

Review for Vivid Lights 8.15pm

12 months ago
2/5

The bar option is a waste of money. The wines are terrible only the sav blanc is drinkable. Was expecting something better. Should've bought the Gold Penfold Dinner again instead.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. All wines are also available for purchase if customers desire something other than the included products for their package.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Service: Great experience, and great way to show visitors the VIVID lights without the crowds.
Product: Great price for tickets for this event.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Busy / lots of people event but loaded and disembarked efficiently with assistance of the shore crew. Cruise length about right for the purpose of viewing Vivid. Drinks on purchase basis available onboard as expected. Enjoyed the experience.
Product: Just the right length, got to view heaps of the lit areas, plenty of time at the opera house and in circular quay. Drinks were available for purchase.

Review for Vivid Lights 5.45pm

12 months ago
4/5

Excellent meal and very efficient staff

Review for Sunset Dinner

12 months ago
2/5

Service: Unless you were on the top deck, you couldn't really get a good view of the lights because the interior lights on the boat were reflecting on the windows. Because of this, the upper deck was overcrowded and our kids couldn't see past the adults anyway.
Product: The staff at checkin were friendly and the boat staff were friendly as well. The overall ease of booking was good & changing the booking was equally as painless.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Everything went like clockwork. We took the hour-long Vivid Sydney Cruise, and we had plenty of time to see and photograph all the sites.
Product: We got to see everything from a new vantage point.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Service: Had a perfect night on a vivid dinner and cruise. Food was perfect, the staff so friendly and nice background live music. Would highly recommend a Captain Cook Cruise.
Product: Great value, best night out

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

Poor experience when making the booking with a group. Original price to other members of the group was $29, however- due to a delicate family situation, I was unable to book until closer to the day and was forced to pay $39. Not worth even $19!!!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise is labelled as a Vivid Lights Cruise, which gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. Our pricing is clear and like many reputable businesses, subject to changes due to demand. Purchasing a product at a certain price is the customers prerogative, and a customer is under no obligation to pay if they do not agree with the pricing. We apologise for your misunderstanding regarding this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
2/5

..

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: WARM AND WELCOMING.
Product: PROMPT SERVICE. GOOD WINE AND FOOD MATCH AND NICE MENU

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: The staff were friendly and good at there jobs, the view was superb ( its hard to beat Vivid) and the food excellent.
My family had a great night - thankyou.
Product: Please see the comments above

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Great and affordable
Product: Affordable and amazing yay

Review for Vivid Lights 8.00pm

12 months ago
2/5

Service: The cruise was overpriced for what we got.
The service was poor - staff botched the order and gave my husband the wrong dish. They were intrusive and 'hovering' at the beginning when we were not ready to order and absent when we tried to order drinks later on. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.
Product: The cruise was overpriced for what we got. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise if you felt this wasn’t the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. The Captains Dinner includes more variety of food options, live entertainment and a longer cruise duration. We agree the live entertainment enhances the evening.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
4/5

Service: Staff were amazing - very attentive and patient in locating the whales.
Product: Loved it! Best way to enjoy Vivid. Plenty of room. Tables and chairs and no problems boarding etc

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: The cruise itself was amazing, the journey was great, although some details in certain locations should be added, for example like getting closer towards Sydney Opera House or Luna Park
Product: Great value of money and comfortable service

Review for Vivid Lights 8.15pm

12 months ago
2/5

Service: The food and table service were average (some aspects even below average) overall. I had a steak (which was quite good) but the vegetables were well below expectations. My wife also said that her meal was 'pretty unappealing'. The attendant on our table seemed 'distracted', although the young lady who brought out some of our meal was much more enthusiastic.
Based on our experience I would be unlikely to recommend the experience to friends. We were also looking forward to the Vivid experience but have to say our taxi driver was correct in that it was a 'bit over-rated'. Best of luck for future cruises.
Product: Refer to my previous comments!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Service: service
Product: excellent online communication

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

A spectacular night made all the better by fabulous service, good food & wine and an amazing view. Thanks Captain Cook for such a memorable experience.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

It was fantastic.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: First class operation. The ship was spotless and comfortable. The trip to view VIVID was wonderful; lots of camera moments particularly when inside the Quay area. Perhaps the highlight pics were of the Opera House and Luna Park.

We hope to do the Captain Cook Cruise next year, perhaps the "dinner' cruiser.
Product: Just Brilliant - Capt Cook would have been impressed.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Excellent food and wine selection and excellent service,, we had a top notch experience 👍👍

Review for Captains Dinner

12 months ago
5/5

Service: Well organised. Lovely friendly efficient service staff. Good value. Very pleasant evening. Love that it's 2 hour cruise not 3. Plenty of time for eating and viewing. Chosen specifically for that reason. Food and wine package looked good and it was. Lovely service lady came looking for us out on deck to let us know food on table. Definitely do it again just for fun.
Product: Good value Service staff attentive and friendly

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

We thoroughly enjoyed our evening, the staff were warm, friendly and efficient. The meal first class and the accompanying wines were suitably matched to all of the courses.
We appreciated the music and it added to the whole experience.

We look forward to our next cruise with your company.

Review for Gold Penfolds Dinner

12 months ago
1/5

Poor menu supposedly vivid cruise but pathetic display total waste of money

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

it was a very interesting experience. A beautiful cruise, sailed on time. However, the ticket security system. no one checked our tickets. It was rather strange. as if I could go to the ship without buying tickets

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: It was a great night, lovely vessel, warm and friendly crew. All was a beautiful experience. Thank you.
Product: All went smoothly and easily.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Food was very delicious and music was good. The sight fo Sydney was fantasitic.
Product: Food was very delicious and music was good. The sight fo Sydney was fantasitic.

Review for Captains Dinner

12 months ago
5/5

場所も分かりやすく、乗船やテーブルへの案内も無駄なくスムーズ、食事も美味しかったし満足できました。

Review for Sunset Dinner

12 months ago
5/5

Service: On a very rainy night, we thought our Vivid experience was going to be a wash out. However, the excellent service, great wine and amazing food absolutely made up for it all. In fact, we enjoyed viewing the slightly watery lights of our lovely city through the windows of a luxury vessel. Thank you Captain Cook Cruises for making our Vivid experience so special.
Product: The service was sensational, and the food was at least a 5 star experience, not to mention the nice wine.

Review for Sunset Dinner

12 months ago
4/5

The food and service was really good. The whole event was well prepared. Would have been good if the cruise was 2 hours and not 1.5 hours which felt a little short.

Review for Sunset Dinner

12 months ago
5/5

Service: Service was very good my daughter in a wheelchair and staff were very helpful and friendly with getting on and off the vessel even coming up and making sure she could see the vivid light property thank you will travel you guys again
Product: Staff very helpful with getting to the vessel

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: We enjoyed a one hour cruise to see Vivid. It was a terrific way to see everything and we thoroughly enjoyed it!
Product: It was a great way to see a lot of vivid at once. I’d definitely do that again.

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: Al good
Product: My friend hadn’t eaten and there was nothing behind the bar in terms of snacks. I had to dash to a neighbouring bar before departure to get some packets of crisps.

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: Everything was good about our experience I have recommended Captain Cook to other people already and if I get another opportunity I will cruise with you again
Product: My partner and myself had a great time thank you

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Fantastic from the start. Friendly crew and very attentive wait staff. Food was excellent, drinks were flowing, a great view for vivid. A band playing just outside out seating area was great too.
Product: Great service, great food, attentive staff. Great views. Fantastic from booking to conclusion

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service was amazing. Food was way better than expected. And the highlight was going to the outdoor balconies when they opened them up for the best vivid views! Would do again, highly recommend

Review for Vivid Dinner and Drinks 5pm

12 months ago
4/5

Service: It was very well organised.
Product: It was very well organised and staff were very friendly

Review for Vivid Lights 6.45pm

12 months ago
5/5

The services, food and ambience was excellent! Would definitely go again.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Awesome service and such lovely staff. We did the vivid light cruise and loved it.
Product: Fabulous! We did Vivid Light cruise and loved it. Great service.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Service: Staff were great, welcoming and organised serving and replenishing drinks promptly. Live music and dancing was an added bonus. Had a great night
Product: Great Value for money for a 3 Course Meal, all drinks and entertainment while cruising the harbour and watching Vivid Lights

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Vert friendly & efficient staff, first class service, great food & wine.
Product: See information described on previous comments.

Review for Gold Penfolds Dinner

12 months ago
4/5

It was a good overall experience. Crew and vessel were nice and drinks were of expected quality/value. Food was disappointing. My salad came dressed and hers did not, and my dessert was missing things hers had. Quality of food was ok but some more bread would have been good. Also...lighting made the lights tour hard to enjoy as the glare into the boat was bad...due to the glare people had to stand behind window seat tables and press their phones onto the glass. Overall ok...i would be willing to try a different cruise.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

気遣いもサービスも最高でした。何よりシドニーの夜景を一望できていい一日になりました。
また利用したいと思います。

Review for Captains Dinner

12 months ago
1/5

Service: It was not the boat/package that we booked. We were told over the phone the boat was a large boat fitting 200-300 people with a drink on arrival. We arrived to find it was a 30-40 person sized boat which made it very choppy and there was no free drink on arrival. Not sure I would use Captain Cook again
Product: Not the boat/package which was sold to us over the phone.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Lights Cruise. Our smallest vessel that operates the Vivid Lights Cruise has a limit of 140 passengers. All our vessels are subject to availability when booking. No Vivid Light Cruises offer a drink on arrival. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

12 months ago
5/5

Service: Amazing cruise, food and wine. Great way to see Vivid.
Product: Food on board is exceptional

Review for Captains Dinner

12 months ago
5/5

Service: My wife was in a wheelchair and the staff were absolutely brilliant,helping us onto the boat and making sure we had all we needed. The rain was a nuisance but the harbour cruise was excellent and slow enough for us to see everything we wanted to.
Product: Online purchase,no problems.

Review for Vivid Lights 8.00pm

12 months ago
2/5

Service: Pulled into circular quary & stayed there for no apparent reason. Not much in the way of beverages to purchase
Product: online purchase experience was good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Lights Cruise. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We stock a variety of beer, wine and spirits, as well as soft drinks available for purchase on this cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

12 months ago
2/5

Service: Cruise was fine. surprisingly plenty of room on board and seats availablle. Really need to work on improved organisation and easy identification of queues for customers trying to line up for their allotted cruise. King St wharf very dark during vivid, thousands of people in vicinity and multiple wharfs and cruises departing at different times creates confusion and people in wrong queues and some disgruntled customers. Recommend colour coding cruise times and provide some signage, setting up chicanes for queues for different cruise times and providing lots of elevated well lit temporary signposting that is visible above crowd. ie yellow 8.15pm captain cook cruise with at least 2 staff holding lollipop sign and guiding people to correct queue.
Product: Disorganisation for queues. Couldnt see which queue belonged to which wharf as they wrapped around each other. We started in wrong queue. Then got moved a few times to another queue whilst waiting for cruise. Nil to minimal lighting on wharf and no signage at all. You must install some chicanes to control queues and prevent overspill back up onto walkways and provide some signage.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: It was a wonderful experience - from the ease of booking on-line, the luxury of the cruise ship itself & then the staff who looked after us throughout the whole cruise.
I would definitely recommend Captain Cook Cruises.
Product: Excellent value & outstanding quality of service, food & drink.

Review for Sunset Dinner

12 months ago
5/5

Service: Excellent service from all of the staff, very friendly and efficient. I also appreciate the effort taken by the dining room staff to cater to my need for a totally gluten free diet, very much appreciated.
Product: Excellent dinner, service by staff, and attention to my need for gluten free dinner

Review for Vivid Dinner and Drinks 5pm

12 months ago
1/5

Service: Not as represented from website
Hard to find correct que at warf
Product: An announcement was made at start when we cast off. We were at back of boat and could not understand a word.

A cominarty of what we were viewing would have been appreciated.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We present the full canvas of Vivid Sydney from the water as advertised. We apologise if you felt that this wasn’t the case on this occasion. The announcement that you heard was the safety announcement. We do not include commentary on any of our Vivid Cruises.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
2/5

Service: We enjoyed the cruise once we got going. But boarding was just a huge mess. lines everywhere, people not knowing where to line up. Staff in the office just saying join a line. You need someone or several people on the ground helping people and several lines for each cruise, not all in together. As an event organiser, this was organised chaos. Nobody knew what to do or where to go and nobody was helping. Be there for 7pm leaving and we are still not onboard. I know vivid is a big money spinner for you, but you need to address the boarding issues. People pushing in once we were lined up, would not occur if you had it organised.
The cruise was great and we enjoyed it, but the rest was a disaster.
Product: I purchased online months before, which meant nothing on boarding. The cruise was nice and we enjoyed the views. But it wasn't a full hour as was stated on the ticket. Boat was clean and staff friendly onboard.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: Overall fair value for money. Service staff good, decor good. Music so, so
Product: Did the vivid dinner cruise. Good food but a complete lack of choice of entree and desert. If you didn't like the creations then stiff luck. Wine average.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Very pleased with our seating position, quality of food and the service levels.
Product: A great evening at a great event.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Our second time with Captain Cook Cruises, lovely experience.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Attention to detail and quality service. We thoroughly enjoyed our dinner cruise to enjoy the lights of Vivid! A great experience
Product: Lovely food options, prepared a little differently

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

The boar was clean and crew got us on and off the boat quickly

Review for Vivid Lights 7.00pm

12 months ago
5/5

Service: The whole Cruise was fantastic. Thanks you to everyone. Vivid Sydney coming alive at 6pm was amazing.
Product: Everything was great but the sun had already set when we left the dock

Review for Sunset Dinner

12 months ago
4/5

Service: Great reliable service. Shame the shelters near the wharf weren't bigger to protect one from the elements.
Product: Easy to book cruise & reasonable priced.

Review for Vivid Lights 7.00pm

12 months ago
2/5

Service: The cruise was easy to access, the route taken could have been better - taking in farm cove and focussing on Vivid more than a harbour cruise.
The prices was good - we had a discount coupon.
The boat also had plastic covers which should have been opened properly to allow better viewing.
Product: It was quite easy - the site is a little complicated and the paperwork provided was overly detailed and not that useful.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. The vessel is optimised between complying with Occupational Health and Safety, and optimising our passengers views.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Tour was well organised, stuck to schedule and gave us great views of the Vivid Sydney lights.

I think it would have been nice to have operated from Circular Quay as we could more easily get to see installations from the land in the one night we had available but with the numbers involved it obviously was not practical to do that.

An enjoyable cruise a d a few., y good look at the main Vivid lights. Thanks.
Product: See customer experience comment

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Beautiful Cruising Sydney harbour for vived festable
Product: Perfect way to see vived around the harbour

Review for Vivid Lights 7.00pm

12 months ago
4/5

Had a great Cruise, perfect weather, great views of Vivid from the water.

Couldn't hear the safety announcement on the top deck so luckily, there were no issues.

Review for Vivid Lights 8.15pm

View more reviews