Vivid Festival

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Vivid Sydney is Sydney's most spectacular outdoor lighting, music and ideas festival, and the largest of its kind in the Southern Hemisphere. A staggering 2.31 million people attended the 23 day event in 2016, an increase of over 35% on the previous year. 2017 is bound to be even bigger and more impressive, and we just can't wait! Pencil tentative dates 26 May to 17 June 2017 in your diary and we'll keep you updated as details are released. See More Info ...

Vivid Sydney tentative dates 26 May - 17 June 2017
- Until then, check out this great Vivid Sydney 2016 timelapse video

Vivid Sydney 2017 - tentative dates 26 May - 17 June 2017

Vivid Sydney 2017 details coming soon. 

Vivid Sydney 2016

Download Vivid Sydney 2016 - Flyer

Vivid Lights Cruises - One hour cruises 27 May - 18 June 2016 from Darling Harbour King St No.1

Vivid Dinner Cruises - Nightly from Darling Harbour King St No.1

Vivid Sydney 2016 

The centrepieces to Vivid Sydney are the spectacular light installations along the harbour foreshore from the Sydney Opera House and Circular Quay to Darling Harbour. In 2016 the world's largest festival of light, music and ideas will shine bright with its biggest program yet.

  • Over 80 light installations and 200 artists
  • An expanded and exciting music program including Björk, New Order and Bon Iver
  • Expansion into new city precincts The Royal Botanic Gardens and Taronga Zoo
  • Award-winning, Australian-first global speakers at Vivid Ideas
  • Over 40 brightly lit ferries and vessels including the Captain Cook Cruises fleet adorning the harbour offering passengers a view of the huge canvas of lights 

SYDNEY HARBOUR & FORESHORE

  • Vivid Light Walk
    • More than 80 interactive light installations hugging the foreshore nightly from 6.00pm to 11.00pm
  • Harbour Lights
    • A select number of vessels, including Captain Cook Cruises, will be illuminated by brilliant LED lights that change colour as the vessels travel into different harbour zones.These ‘colour precincts’ will create a dazzling spectacle 
  • Vivid from the Water - A great range of cruises to take in the Vivid Lights from a unique vantage point - on the water!

DARLING HARBOUR & PYRMONT

  • Cockle Bay
    • Vivid Laser Dragon Water Theatre: This spectacular audio visual display will wow spectators with four viedo-projected water-screens, 56 fountains and an abundance of flame jets and powerful lasers, creating awe-inspiring effects featuring ferocious dragons and laughing clowns. Performances nightly from 6.00pm to 11.00pm throughout Vivid
    • Fireworks displays in Cockle Bay will continue throughout Vivid Sydney on Saturday Nights at 8:30pm and from 7pm on selected Sundays, Wednesdays, Thursdays and Fridays
  • Australian National Maritime Museum
    • Nautilus and the Sea - The maritime museum’s expansive 1,700m2 rooftop transforms into an under the sea fantasy cool, bold light show. Influenced by the journey of Norbert the Nautilus

CIRCULAR QUAY, THE ROCKS & SURROUNDS

  • This year's highlight is "Dress Circle" - a cutting-edge, interactive illumination of the Sydney skyline and for the first time ever, the eastern side of the Sydney Harbour Bridge
  • Sydney Opera House
    • "Songlines" will depict Australian Indigenous art and culture and is one of Vivid's Sydney's all time favourite displays as the sails of the Opera House explode in a cascade of colour. You can also begin the Vivid Light walk from the Opera House with two lighting installations onsite
  • The Rocks
    • The birthplace of Vivid Sydney will feature two of Sydney's iconic buildings, the MCA, a Vivid Sydney favourite, and Cadman's Cottage will again feature spectacular projections
  • Sydney Harbour Bridge
    • State-of-the-art software and 100,000 individually programmed low-energy LED lights in 1,600 LED tubes to paint the Bridge in a fantastic array of colours, movements and effects
  • Customs House
    • The face of this historic building will once again come to life this time through adventurous blue-tounge lizard, Bluey, who will explore "Sydney's Hidden Stories"

CITY PRECINCTS

  • Royal Botanic Gardens - 3D mapped projections and a 60-metre long tunnel of tens of thousands LED lights
  • Taronga Zoo - Be the Light for the Wild is comprised of giant multimedia light sculptures. Please note this is a ticketed event. 
  • The Galeries - Video projections and light installations 
  • Martin Place - Light installations, code-driven light shows and divine fare from Sydney’s hippest purveyors of food and beverage
  • Central Park - Light Projections and silent disco on selected nights
  • Chatswood - WildLight - The Bio-Kinetic City a 3D Projections 

VIVID SPECIAL EVENTS

  • Vivid Music & Modulations @ the Carriageworks
  • Vivid Ideas Exchange @ the MCA
  • Vivid Live @ the Sydney Opera House

 

IMPORTANT

Accessibility for people with a Disability Policy


Select cruise and date below

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Other Cruises - Special Events

Christmas Day
25 December
Valentines Day
14 February
Vivid Festival
May - June
Seniors Week
March
Whale Watching
May - November
Boxing Day
26 December
Christmas in July
July
Football Transfers
June - October
Earth Hour
March
Food Festival
Good Food Month High Tea
New Years Eve
31 December
Christmas Parties
November - December
Mothers Day
May
Syd Intl Boat Show
August
Easter Show
Sydney Royal Easter Show
Australia Day
26 January
Melbourne Cup
November
Fathers Day
September
Biennale
March - June 
School Holiday Fun
Great Offers for Kids

88 % approval from 652 responses

Date
Rating
04-Aug-2016
5/5

very good

Review for VIVID 7.30PM DINNER + DRINKS

08-Jul-2016
5/5

Service: We received exactly what was advertised. We weren't on a window table but we still had excellent views. The staff were very helpful, friendly and organised. I would definitely go on another Captain Cook cruise and I've told all of my friends about the great time we had.

Product: The food was excellent. The only comment I would make is that I missed out on having the main that I wanted and I could not have the dessert as both contained nuts (or traces of nuts). Could I suggest that removing nuts from the menu due to the amount of people of people with nut allergies. The vegetarian option was very delicious but as a meataholic I would have preferred the chicken.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jul-2016
4/5

Service: The boat was lovely and clean and staff were friendly and helpful.

Product: I didn't realise we wouldn't see much from the water, but it was a very nice start to the night.

Review for VIVID LIGHTS 5.30PM

04-Jul-2016
5/5

nice view in Sydney harbour

Review for VIVID LIGHTS 7.00PM

03-Jul-2016
5/5

Service: Cruise was good, would have liked to go around again to see more of the Opera House

Product: Had a lovely cruise viewing Vivid light show, would do again.

Review for VIVID LIGHTS 5.30PM

01-Jul-2016
4/5

Service: ..

Product: Was value to for money - any higher cost and would not have taken the trip. Thank you

Review for VIVID LIGHTS 8.00PM

30-Jun-2016
2/5

Service: Not happy .

Product: Not happy

Review for VIVID LIGHTS 8.15PM

29-Jun-2016
5/5

Service: Great!

Product: Service was fabulous, food delicious and entertainment great. We all had a terrific night,

Review for VIVID 7.30PM DINNER + DRINKS

29-Jun-2016
5/5

Service: Terrific Vivid Cruise with a "top class" meal. The staff were friendly and accommodating throughout the evening. The live band provided a great atmosphere and there was ample room to dance

Product: The meal,drinks and entertainment were very good value - would definitely book this cruise again

Review for VIVID 7.30PM DINNER + DRINKS

29-Jun-2016
4/5

Service: Good

Product: Bit short

Review for VIVID LIGHTS 5.30PM

28-Jun-2016
4/5

Service: simple online booking system and felt we had a good value night, except for our table location

Product: Lovely meal and drinks, great Vivid light show, attentive staff, unfortunately, our table was right beside the door leading out to the foredeck, where other passengers went outside to take photos. which spoilt the evening for us

Review for VIVID 7.30PM DINNER + DRINKS

28-Jun-2016
4/5

Service: Good views of Sydney

Product: Good food.Attentive waiters

Review for VIVID 7.30PM DINNER + DRINKS

28-Jun-2016
5/5

Service: the cruise was great the staff were great the boat wasn't over crouded

Product: the food was excellent, the staff were very friendly and took care of us

Review for VIVID 5PM DINNER + DRINKS

27-Jun-2016
4/5

Service: it was good but still a little dirty.

Product: it was a great cruise seen all the sites

Review for VIVID LIGHTS 8.00PM

27-Jun-2016
5/5

Service: wonderful staff well organised

Product: best way to see vivid

Review for VIVID LIGHTS 8.15PM

27-Jun-2016
5/5

Service: Service was amazing and everybody thoroughly enjoyed the cruise.

Product: Meals were very nice, no complaints what so ever

Review for VIVID 5PM DINNER + DRINKS

27-Jun-2016
4/5

Service: Everything was good, food, service. The only slight improvement I'd suggest working on is the volume of people and the time it took to board (which I would expect). Also the upstairs seemed to be quite empty, perhaps it would have been nice to upgrade some people from downstairs? But these are very minor gripes.

Product: Everything about the cruise was great. The only thing I would add is to somehow find a better way to incorporate the Vivid element. For example, stopping longer at the key attractions, talking about the installations meaning, artists etc. It did just feel like a nice harbour cruise, Vivid was in the background.

Review for VIVID 7.30PM DINNER + DRINKS

27-Jun-2016
5/5

Service: It was perfect

Product: Service was outstanding

Review for VIVID 7.30PM DINNER + DRINKS

27-Jun-2016
5/5

Service: All staff were very pleasant and attentive. To have to pay for a cup of tea seemed petty considering I could have kept drinking endless glasses of wine, I did only have one glass of wine in fact, my choice.

Product: The music was ridiculously old-fashioned needed to be brought into the 21st century! I'm 60 so if I thought it was old....

Review for VIVID 7.30PM DINNER + DRINKS

26-Jun-2016
4/5

Service: Staff very professional and friendly

Product: Would have like another choice of white wine .. Not a fan of Savingon Blanc . Also second option for starter especially when salmon is a choice for the main . Quality of the Food was excellent

Review for VIVID 7.30PM DINNER + DRINKS

26-Jun-2016
5/5

Service: attentive staff

Product: Cruise could have been 30min later, ie 530pm.

fresh and delicious food.

good quality wine.

Review for VIVID 5PM DINNER + DRINKS

26-Jun-2016
5/5

Service: Food was good location of where we had dinner excellent and the crew were fantastic nothing was a problem

Product: Food was good location of where we had dinner excellent and the crew were fantastic nothing was a problem

Review for VIVID 7.30PM DINNER + DRINKS

26-Jun-2016
5/5

Service: excellent trip

Product: excellent trip

Review for VIVID LIGHTS 6.45PM

25-Jun-2016
4/5

Service: The service was good and everything ran smoothly.

Product: We had a very enjoyable evening. Staff were helpful, the food was good and the service was quick.

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
5/5

Service: every thing was excellent

Product: food was hot and very tasty

Review for VIVID 5PM DINNER + DRINKS

25-Jun-2016
5/5

Service: Absolutely amazing. We all thoroughly enjoyed every single minute.

Product: Meals were beautifully prepared and of high standard which was a bonus considering the mass production necessary with catering for a large number.

The only small complaint was no other option with entrees or desserts.

Wait staff were efficient and friendly and selection of alcohol was very good.

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
5/5

Service: See below

Product: Staff friendly and helpful. Views of the harbour spectacular. Very accommodating with wheelchair access

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
5/5

Service: Only draw back, could have slightly better markers/directions for boarding( but it was Vivid)

Product: Service was excellent

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
5/5

Service: Service was good

Product: Cruise was excellent but my vegetarian meal was well below average.

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
5/5

Service: Good Customer Service.

Product: Very good customer service from ships crew and dining room.

Review for VIVID 5PM DINNER + DRINKS

25-Jun-2016
4/5

Service: Excellent

Product: There needs to be a bit more time between the "dinner" and the "looking". If you ate your dinner warm you missed out on the best of vivid. If you looked at vivid you had a cold dinner...

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
5/5

Service: Great cruise - very well organised. Staff are very attentive.

Product: Wonderful dinner cruise for Vivid. Staff were very friendly, attentive and efficient. Dinner was delicious. The cruise ran smoothly on a very busy evening. We were taken to all the highlights that we could see from the water - Harbour Bridge, Opera House, Circular Quay, etc. Highly recommend!

Review for VIVID 5PM DINNER + DRINKS

25-Jun-2016
4/5

Service: This is the second cruise that I have done throuh Captain Cook and they have been enjoyable but not excellent.

Product: The dinner drinks and service was good although only one choice of entree was disappointing for someone who doesn't like smoked salmon. The vivid lights from the cruise was not all that good they were much better from walking around.

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
1/5

Service: See below

Product: Dangerous ship, no safety announcement or indication of muster point, gangway lifebuoy obstructed by door. No clear indication as to location of lifejackets. Staff jumping on and off the quay to the boat without lifejackets or buoyancy aids.

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
1/5

Service: The most appalling product i have tried. Service bad,food bad.

Product: Bad bad. Just so bad...service and food was horrible

Review for VIVID 7.30PM DINNER + DRINKS

25-Jun-2016
1/5

Service: Terrible

Product: I booked a window seat and was placed a table away, then when I advised wait staff they didn't want to know and told me there was nothing that could be done.

I want a refund or another cruise window seat like I PAID.!!!

Review for VIVID 7.30PM DINNER + DRINKS

24-Jun-2016
4/5

food was good but a choice of entrée would have helped our non smoked salmon eating member

Review for VIVID 7.30PM DINNER + DRINKS

24-Jun-2016
4/5

Service: For size of boat felt as if we were all cramped into space.

Product: Meal was fresh and tasty though did not realy enjoy entree.

Review for VIVID 7.30PM DINNER + DRINKS

24-Jun-2016
4/5

Service: Very amazing service. Lovely lady and very outgoing.

Product: Food could have been a bit better (more things to offer) but other than that, cocktails were overpriced ($16 each) for which they added too much alcohol (very strong alcohol taste when you expected a fruity taste.

Review for VIVID 5PM DINNER + DRINKS

24-Jun-2016
5/5

Service: Service was excellent and food fantastic!

Product: Plenty of room on top deck to go out and enjoy the lights.

Review for VIVID 5PM DINNER + DRINKS

24-Jun-2016
4/5

Service: Great journey with a hospitality of the waiters

Product: I have to admit that the food was not suitable for me. salmon is too salty.

Review for VIVID 7.30PM DINNER + DRINKS

24-Jun-2016
5/5

Everything was excellent, staff food, table setting, big windows, lots of room to move, Wow - Can't believe the price - it was very reasonably priced for such a lovely cruise.

What a wonderful staff aboard. Thank you. Cant wait to take all my visitors on this cruise. Didn't need Vivid to be on as the City lights were just as spectacular.

Review for VIVID 5PM DINNER + DRINKS

24-Jun-2016
5/5

Service: Excellent

Product: Awesome

Review for VIVID LIGHTS 8.15PM

23-Jun-2016
5/5

Waiter very polite and attentive happy to help

Review for VIVID 7.30PM DINNER + DRINKS

23-Jun-2016
4/5

Service: We wondered where the life jackets actually were, as the captain said they are under your seats. Everyone I saw reaching under their seats found no life vest. Hmm.

Product: This was a no-frills, simple cruise. Good value.

Review for VIVID LIGHTS 9.15PM

23-Jun-2016
4/5

Service: Streamlined from booking to boarding. Well done!

Product: Food was excellent, portion size just right. Frequency of wine top ups was non-existant unless asked for. We only had the inital glass as trying to catch waitress eye for top up was impossible. (I think she avoided eye contact at all times)

Review for VIVID 7.30PM DINNER + DRINKS

23-Jun-2016
4/5

Service: NICE FOOD PROMPTLY SERVED AND GREAT SERVICE

Product: ENJOYED THE FOOD AND WINE BUT THIS YEAR THE VIVID LIGHTS ON HARBOUR NOT SO GOOD (NOT YOUR ISSUE)

Review for VIVID 5PM DINNER + DRINKS

23-Jun-2016
5/5

Service: Good organising of crowd to board vessel.

Product: Friendly & efficient staff as well as enjoyed the beautiful meal

Review for VIVID 7.30PM DINNER + DRINKS

23-Jun-2016
5/5

Service: Excellent in every way, service, food, drink, hospitality.

Product: Experience was wonderful.

It was also my birthday...which was acknowledged

Review for VIVID 7.30PM DINNER + DRINKS

23-Jun-2016
2/5

Service: Food and service was extremley average.

Product: We bookded specifically for the Vivid tour but the lightswere so high in the cabin that it was impossible to get full Vivid effect.

Review for VIVID 7.30PM DINNER + DRINKS

23-Jun-2016
1/5

Service: Appalling service. Clearly you are just a money hungry corporation that does not care for your consumers and their safety. The storm that hit Sydney saw the ferries stop running, the police issue warnings to the public to stay indoors and yet, you expected our family to travel three hours to hop on a cruise to see VIVID when all the lights and activations were shut down due to winds and rain. What was I paying my money for then? To vomit? I heard from your staff that worked that shift that majority of your consumers were sick because the swells were so bad. After paying money to move our cruise to another weekend, I was keen to get this experience over and done with.

Customer service is key to the success of a business and your service was appalling. We obviously will not be paying for a Captain Cook cruise again.

*profanity removed by Feefo*.

Product: You may as well have fed us in a trough. 3 courses in 40 minutes - what a joke.

Response from Captain Cook Cruises: Thank you for your feedback. It was certainly a challenging weekend with the weather and we are glad you were able to re-book.

We operate in a very safety conscious environment and comply with all the required marine regulations especially during inclement weather. We operate in a highly regulated risk conscious regime and never falter from our duty of care for our passengers at all times. On all nights during VIVID and especially over this weekend, senior management were fully involved in our risk assessments for each night to ensure we operated in a safe environment for all our guests. On this weekend we operated there no case of any seasickness at all reported by our staff.

We are sorry that we were unable to meet your expectations.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID 5PM DINNER + DRINKS

22-Jun-2016
2/5

Service: Didn't feel it was worth the money spent!

Product: I didn't understand the need to leave the King St. wharf and go around to Circular Quay and dock there. The amount of time this took detracted from the time we could have been on the harbour. Also, and this isn't the company's fault, the light show just wasn't that impressive!

Review for VIVID LIGHTS 7.00PM

22-Jun-2016
5/5

Service: great , easy to book and nice girl on phone

Product: It was fantastic. great food drink and service. We loved it. Also like to mention special help we got from young chap at entry point to help us sit with friends. that made the night for us.

Review for VIVID 5PM DINNER + DRINKS

22-Jun-2016
5/5

Very pleasant evenning staff very friendly and helpful, food very nice atmosphere relaxing. We enjoyed the cruise very much.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
5/5

Service: white table cloth service was an unexpected touch. waiter very attentive

Product: Really enjoyable to see from the water in the comfort of indoors enjoying a wine!

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
4/5

Service: I enjoyed my experience. Did not have much interactions with staff. They did not greet us upon boarding and departing the cruise.

Product: I would have liked a complimentary drink to go with the view.

Review for VIVID LIGHTS 7.00PM

22-Jun-2016
5/5

Service: booking online was easy

Product: food excellent, &table service was very good, we had a lovely cruise & dinner.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
5/5

Service: had a great night the view of the lights from the cruiser was amazing

Product: very good displays the opera house was something esle

Review for VIVID LIGHTS 7.00PM

22-Jun-2016
5/5

Service: Excellent service from all staff

Product: Great value and meal was superb

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
4/5

Service: Drink & dinner service was great.

Product: Dinner was a bit ordinary, & if you dislike Salmon you were in big trouble. I would have liked a choice for entree & dessert as well as the main.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
5/5

Service: The cruise was excellent.

Product: Found the ship to be exceptional and the staff were wonderful. We had an excellent evening and saw the lovely vivid lights.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
2/5

Service: Cruise was excellent - but too early & short.

Product: The product set off too early, by the time we were at the vantage point it was time to head back, so I think a later start and a longer cruise would have pleased everyone.

Review for VIVID LIGHTS 5.30PM

22-Jun-2016
2/5

Service: The cruise was good, food OK. The choice of salmon or chicken for mains would have been improved if it wasn't for the entrée being salmon as well. Perhaps an additional choice for entrée would have been better.

Product: We paid for a window seat, this more or less made us close to invisible to the wait staff. Last year's cruise was better for us.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
4/5

Service: Enjoyed the views from the boat but would see more from walking the lights

Product: Food,drinks and service were good,pleasant waiters and waitresses.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
5/5

Service: Everything was perfect.

Product: The staff, the boat. the crew, the meal and the wine were all excellent. To top it off the Vivid lights were spectacular.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
5/5

Service: Very good will do it again another year.

Product: Service was great and the entertainment was great and the food was good.

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
5/5

Service: Can't fault it really.

Product: Perfect amount of time and not too many people on the boat so easy to get the photos and move around.

Review for VIVID LIGHTS 6.45PM

22-Jun-2016
4/5

Service: Always good service

Product: Excellent cruise but didn't see much of the vivid lights until approaching Circular Quay

Review for VIVID 7.30PM DINNER + DRINKS

22-Jun-2016
4/5

The service was excellent

Review for VIVID 5PM DINNER + DRINKS

21-Jun-2016
1/5

Service: Very bad experience with captain cook! Will never ever get onboard! Bought 4 tickets and for unexpect reason, 2 person unable to attend! Was soooo surprised and shock cannot get refund even as credit for other trips! Was told vivid is special event and cannot claim compensation!

Product: Dinner was extremely bad! Only 3 dishes include 1 smoked salmon that makes me feel sick and vomit! Dessert was bought from supermarket ha?! Cannot eat at all! And wine on table cannot be taken home even didn't drink! Ha,that's such a smart way to earn huge profit! Such silly"policies"! U don't have money u don't run this business!

Response from Captain Cook Cruises: We were disappointed to read your feedback and unfortunately our special events cruises tickets are non-refundable or unable to be changed once booked. Our booking and payments conditions are clearly stated on all our web pages and again at checkout. These are also stated a on our reservations record that is emailed to you. Our 5pm VIVID Dinner and drinks was a set 3 course dinner and this was promoted on the special flyer and website and we are sorry this did not meet your expectations.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID 5PM DINNER + DRINKS

21-Jun-2016
5/5

Evening was everything we expected, staff great and food wonderful

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
4/5

Service: Having used you last year, we again booked and although utilised the long weekend and the better weather, were disappointed with the lack of seating and crowding of the upper deck and poor intercom messages.

Product: The points of interest were the same. Went back on foot later to see the missed sights. Mixed reactions as some lights were better viewed by boat and others by foot. Feedback from friends, dinner cruise not worth the value - overrated and poor selection.

Review for VIVID LIGHTS 8.00PM

21-Jun-2016
4/5

Service: Our first cruise with Captain Cook and would recommend to friends.

Product: Great night. Only comment husband and sister found the chicken slightly undercooked. Staff were attentive, friendly and nothing was too much trouble.

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
5/5

Service: Boarding process could have been a bit better organised but otherwise the atmosphere, cruise staff and meal were very good.

Product: AS ABOVE

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
4/5

Service: The 5 course degustation dinner cruise together with accompanying wines and entertainment was fabulous - no complaints. We had a thoroughly enjoyable night.

Product: Enjoyed this thoroughly as well. One thing it would have been nice to have some more choices with the entree and dessert but overall considering value for money I think it was pretty good and the staff were excellent, service efficient. I would definitely recommend Captain Cook cruises - good job.

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
5/5

Service: My friends and I found the staff helpful and informative before boarding for our cruise.We were welcomed on board and had room to move in the down stairs area as we cruised the harbour.

Product: It was an excellent way to see Vivid. I have recommneded the cruise to friends.

Review for VIVID LIGHTS 6.45PM

21-Jun-2016
5/5

Service: We loved the vivid light cruise. the boat was nicely presented and we were pleased we paid extra for the window seating. The service was great.

Product: The food was nice and served in a timely manner with staff tentative. The drinks were fine and staff obliging with our drink orders.

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
5/5

Service: The service was absolutely amazing. The gentleman that was serving our table was always so prompt and polite.

Product: Wow. The food choice was excellent and the quality was even better. I was quite surprised that the food was that good, always thought I should eat beforehand so I'm not left hungry but so glad I didn't eat beforehand on this occasion and enjoyed the food that was served.

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
5/5

Service: Interesting seeing Vivid from the harbour, good route that gave us an opportunity to see many aspects. Highly recommend the upgrade to window seats.

Product: French waitress very good, not intrusive but very attentive AAA Food delicious, perhaps do not have salmon entree then choice of two mains, one which is salmon. Very minor criticism as everything was delicious and well presented.

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
5/5

Service: Loved the cruise (the weather was beautiful the night of 14/6/16) but didn't feel we saw a lot of Vivid, i.e. we saw Harbour Bridge, Opera House and lit-up craft on the water but had to disembark at Circular Quay to see Customs House, etc. Wasn't quite sure what else we were supposed to see but imagined there would have been more to look at on the Harbour.

Product: The 3-course meal was lovely, the wait staff excellent and we just loved the music.

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
4/5

Good service and a good tour of vivid sydney

Review for VIVID 5PM DINNER + DRINKS

21-Jun-2016
5/5

Service: All well organised. Staff friendly. Not too crowded which is vital on something like this.

Product: Brilliant. Vivid well beyond expectations.

Review for VIVID LIGHTS 5.30PM

21-Jun-2016
5/5

Service: outstanding

Product: fantastic the best way to see Vivid

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
5/5

Service: Easy and efficient. Thank u

Product: fantastic...what a great way for young and old to see the harbour and lights.

Review for VIVID LIGHTS 7.00PM

21-Jun-2016
2/5

Service: Online purchase was trouble-free. However there was no ticket check upon boarding so we wondered about the likelihood of free-loaders.

Product: An over-priced ferry trip. The on-board audio was too soft and could have been louder. The sights were underwhelming from King St Wharf to Darling Harbour so we disembarked at Darling Harbour and forfeited our return trip. We would not recommend this cruise to our family and friends.

Review for VIVID LIGHTS 9.15PM

21-Jun-2016
2/5

Service: This scale is biased. I've said POOR but actually, it was just OK and I've rated it poor because I ordered a gluten free meal and was given a meal containing gluten!

It was a bit chaotic getting on board and trying to get served. There was no recognition of my having requested a Gluten Free meal and the food was not appropriate for my 3 year old son. But the night was saved by the attentiveness of a young waiter called Brandon went above and beyond to ensure our night was enjoyable. He should be commended and rewarded because he was truly caring and engaged with all the guests under his charge.

My experience at trying to book my tickets online multiple times was a disaster - it meant that I missed out on a window seat for my family who was celebrating my father's 90th birthday. You really need to engaged a User Experience consultant to redesign the look and feel of the interface, especially if you're going to force people to use it. I ended up having to call in and the customer service representative was helpful but could not answer all of my questions.

Product: This scale is biased. I've said POOR but actually, it was just OK and I've rated it poor because I ordered a gluten free meal and was given a meal containing gluten! I almost started to eat it when Brandon "saved me". That is REALLY BAD!

The dinner was adequate and presented reasonable value. The wines are pretty bad - you should offer an upgrade package.

But serving the same meal for adults to children is not really acceptable especially when kid friendly food is on board.

Review for VIVID 5PM DINNER + DRINKS

21-Jun-2016
4/5

Service: good

Product: good

Review for VIVID LIGHTS 7.00PM

21-Jun-2016
4/5

We had to reschedule twice due to weather and then unexpected friends arriving wanting to attend Vivid with us. Capt Cook Cruises were extremely accommodating which we greatly appreciated.

Review for VIVID LIGHTS 5.30PM

21-Jun-2016
5/5

Professional service, we felt very well looked after

Review for VIVID 7.30PM DINNER + DRINKS

21-Jun-2016
4/5

Service: I was surprised that no one checked wether we had tickets to board the boat? Anyone could have got on

Product: Limited vivid lights to see but I suppose on the Harbour you can only see what is visible

Review for VIVID LIGHTS 8.00PM

21-Jun-2016
4/5

Service: we were pleased we paid extra for the window seats

Product: service and drinks were excellent, However the main course was not up to the quality of the entree and the desert. The vegetables were the fare of a soup kitchen. not good enough.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Service: Wonderful!

Product: Our 3 course meal was absolutely fantastic. Worth every cent. Endless drinks was awesome. Service was wonderful plus vivid equalled the best night I've had in such a long time.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
4/5

Service: The service was efficient and friendly.

Product: Dinner was very good and it was especially great to have a gluten free offering!

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
2/5

Service: Staffs was so friendly =)

Product: It just like travel to another destination.

Review for VIVID LIGHTS 7.00PM

20-Jun-2016
4/5

The cruise itself was good. The only problem was that the vivid lights itself were not many only 4 things.

Review for VIVID LIGHTS 8.00PM

20-Jun-2016
4/5

Service: Poor service and explanation displayed or given for where to queue we were sent to the wrong flag to queue it was dark then ssent to a different spot to the rear of the queue.

Product: Only one choice of entree which was the same meat as the main was boring and if you did not like salmon a lousy salad for the price was not value for money.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
4/5

Service: Service was great !

Product: Food was great !

Review for VIVID 5PM DINNER + DRINKS

20-Jun-2016
5/5

Service: Loved the cruise and the service... we only booked the day before and had the best table - thanks!

Product: Loved it. While it was simple - eg not much choice - the food was lovely and there was enough choice of drinks

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
4/5

Service: Easy service

Product: Enjoyed the cruise

Review for VIVID LIGHTS 6.45PM

20-Jun-2016
4/5

Service: Though i was a little disappointed that I had written in my booking that it was my daughter's 12th birthday and it was acknowledge at all. there was another person on the cruise that had a birthday cake.

Product: We went on the same cruise last year and we were disappointed that we didn't spend as much time in Circular Quay as last year.

Review for VIVID 5PM DINNER + DRINKS

20-Jun-2016
4/5

Service: Service was satisfactory.

Product: I would have liked lemon or orange soft drink, nothing else was satisfactory as I don't drink much alcohol.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Service: Friendly and family atmosphere.

Product: A very colourful night.

Review for VIVID LIGHTS 7.00PM

20-Jun-2016
5/5

Service: Exellent service , very kind people who care after us.

Product: A very good food, and nice drinks.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
4/5

Very pleased with the customer service received. We had to postpone our cruise as there was severe rain on the night we originally booked for. The staff were happy to help and very pleasant.

Review for VIVID LIGHTS 6.45PM

20-Jun-2016
4/5

Service: The ship was of good quality and condition. Staff appeared efficient.Disappointed that the Vivid cruise we went on spent SOOO much time in Circular Quay dropping people off - we were under the impression that we would have an hour harbour cruise incorporating the Vivid display.

Product: Disappointed that the Vivid cruise we went on spent SOOO much time in Circular Quay dropping people off - we were under the impression that we would have an hour harbour cruise incorporating the Vivid display. We were not expecting it to be a transport ferry!!

Review for VIVID LIGHTS 7.00PM

20-Jun-2016
4/5

Service: We had to change our on-line booking and the staff were very help full. We had to leave our contact number and they did return our call and helped us.

Product: The view of the Vivid light show was great from the boat. We went to the top deck it was good.

Review for VIVID LIGHTS 7.00PM

20-Jun-2016
2/5

Service: We have previously been very impressed with our Captain Cook Cruises but this time we felt the standards had dropped considerably and failed to meet our expectations. The staff who greeted us and the waiting staff, whilst generally friendly, were untidily dressed. Our outdoor experience was very unpleasant as the back of the boat was quite dirty with lots of exposed gas bottles and other obstacles to get around and we were always mindful of where we stepped. Later in the evening we went upstairs, to avoid the lower level, where we found the staff sitting on the stairs and just waiting for the cruise to finish. The kitchen door was also left open where we would hear the clatter of trays etc, and walking past this to get outdoors was not a good look.

Product: We would rate the food as very good however the service was very poor. The poor English of some of your staff made communication difficult and we got the impression that they were not well trained. We had to ask for wine and water and at one stage we had to go to the bar to get some more water as there were no staff available.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Service: Very good

Product: Very enjoyable

Review for VIVID LIGHTS 6.45PM

20-Jun-2016
5/5

Service: well organised

Product: very good value for money, cruise was longer than I expected which was great

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Service: Verypleasant staff on shore and on board. Easy access to vessel. on time. Would look forward to doing another cruise in the future.

Product: Marvellous experience. Plenty of time to view all the points of interest. It was the highlight of our trip to Sydney and Vivid.

Review for VIVID LIGHTS 6.45PM

20-Jun-2016
4/5

Very professional company to deal with.

Review for VIVID LIGHTS 5.30PM

20-Jun-2016
5/5

Service: Helpful staff. High standard.

Product: We actually got on the 8pm. We mucked up bookings with friends and all wanted to be on same boat/time. Your staff were accommodating and helpful.

Review for VIVID LIGHTS 8.15PM

20-Jun-2016
4/5

Service: This year the boat did not have as many seats so it was difficult to sit and also see the lights. Also although I brought 4 pieces of paper and photo ID, no one even looked at it.

Product: As above.

Review for VIVID LIGHTS 7.00PM

20-Jun-2016
5/5

Service: CREW CONSIDERATE

Product: GREAT SEVICE

Review for VIVID LIGHTS 8.00PM

20-Jun-2016
5/5

Service: everything was fine

Product: lovely time was had on the boat

Review for VIVID LIGHTS 5.30PM

20-Jun-2016
2/5

Service: The value for money was poor. Small amount of food(variety and selection) and poor onboard announcements of any of the vivid attractions

Product: facilities were good. The cruise was good. There should have been a better childrens menu and a better price structure for children i.e. $10 under 10years, $2 per year or something and age appropriate menu. $100 for nuggets, you have to be kidding. Get your act together. People do not mind paying for things but they expect better range and quality, not just another rip off.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Service: Our experience with the dinner cruise with Captain cook Cruises was very positive. Things were well organised and staff did their best to provide great service and a great experience.

Product: With less mobile companions, this was a great way to see the spectacular lights of Vivid, around the whole of the harbour. The route was a great idea (option to get off at either Darling Harbour or Circular Quay). The food was nice (in fact we were pleasantly surprised). It was a lovely thing to do, being a tourist in your own city!

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Service: The staff were friendly and accommodating.

Product: Fantastic way to view vivid! We'd happily do it again.

Review for VIVID LIGHTS 5.30PM

20-Jun-2016
5/5

Service: Professional organisation that delivers what one pays for.

Product: Excellent food, brilliant views of the Vivid displays, friendly and efficient service. We will be back next year.

Review for VIVID 7.30PM DINNER + DRINKS

20-Jun-2016
5/5

Music that was played on the boat wasn't really appropriate for families

Review for VIVID LIGHTS 6.45PM

20-Jun-2016
5/5

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Review for VIVID 5PM DINNER + DRINKS

20-Jun-2016
2/5

Service: There was no service whatsoever. Somewhat alarming particularly in today's heightened security

Product: V concerned that No one checked tickets or counted us onto the boat. No safety announcements. The boat could have been overloaded.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

Service: Staff were very friendly and helpful with our elderly parents.

Product: Would definitely do this again.

Review for VIVID LIGHTS 9.15PM

19-Jun-2016
5/5

Service: Extremely helpful booking staff

Product: Highly enjoyable evening

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
5/5

Service: Staff member on phone was extremely helpful in getting us last minute tickets for cruise.

Product: Great experience

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
4/5

Service: Enjoyed the cruise. I found the crew to be very helpful and courteous. The land based staff were also excellent. I would certainly recommend Captain Cook cruises.

Product: A good cruise it is probably the best way to get an overall feel for vivid without being caught in the crush. Next year we will be upgrading to a longer dinner cruise.

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
1/5

As most of the lights were not operating we should have been able to change our cruise date.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

Service: There were plenty of team members available to help and assist with where you needed to board and what you needed to do. Very well organised.

Product: Perfect way to see the lights .

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
4/5

Service: Good service

Product: Food cooked well. Nice choice

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
4/5

Service: Service was on time and route enabled you to see the vivid lights very clearly.

Product: A little disappointed with the number of

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
2/5

Service: Service was excellent.

Product: Adequate for what was paid for - chicken a bit dry and portions small.

Review for VIVID 5PM DINNER + DRINKS

19-Jun-2016
5/5

Service: Great friendly service. Thoroughly enjoed the cruise around harbour.

Product: Wonderful staff, good ship. A few more seats up stairs out on deck would be great. The start and finish location was great. Cruising slowly and stopping at the Opera house was wonderful!! Perfect. Would definitely sail with you again ! Thank you

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
1/5

Service: All the booking process was good.

Product: I was disappointed with the 5.30pm cruise I was on. Given the boat leaves at 5.30 and the lights go on at 6.00pm you don't get much time to see anything before the boat is returning to darling harbour. Not only that, due to the small viewing area outside on the top deck, we were left to look through dark tinted windows or try and stand on tip toes to look out an open window. Quite bad. Also the inside lights flickered on and off for the whole trip. Very distracting. Probably would have made it easier to see if they had been left off. We drove from Newcastle for this trip and was very disappointed. We would not recommend it. For some reason this trip was $39 and later ones $25. Basically got 20 minutes of Vivid.

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
1/5

Service: Overpriced in comparison to Sydney ferry service for basically the same thing

Product: no explanation of what house drinks were included in ticket - until drinks were opened

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

Service: We originally booked our vivid cruise for the 5th of June , due to the severe weather that weekend we asked if this could be swapped for a different weekend , after the discussion with the customer service officer that they don't normally change the date I was a disappointed this was at a cost and the cruises for that night was cancelled anyway . Also my friend who had booked the same cruise didn't have to pay to change . Where was the goodwill gesture ??

Product: The cruise was excellent , it wasn't to full so you could walk around taking pictures and also get a seat . The staff was very helpful and pointed out the different spots on the harbour .

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
5/5

Service: Very organised and friendly staff.

Product: Excellent, wonderful night. The food and drinks were very good making for a great night. The entertainment also made the night.

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
4/5

Service: Easy booking process. On time, both in leaving and returning from the cruise.

Product: Many people standing outside so the view was sometimes obstructed. Would be good to have the seats around the edge on the back deck facing outwards so that the views were more easily seen.

Review for VIVID LIGHTS 9.15PM

19-Jun-2016
5/5

Very enjoyable slick service

Review for VIVID 5PM DINNER + DRINKS

19-Jun-2016
5/5

Service: Outstanding service already another cruise for September

Product: Great night friendly crew

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

could have placed more seats across the top of the ship.

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
4/5

Service: Good service. On time

Product: Great viewing

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
4/5

Service: The business of queueing, marking and disembarking was handled efficiently, and without fuss.

Product: We all thoroughly enjoyed the Vivid Cruise as a relaxing way to see some of the light show. However, we were not enamoured of the accompaniment of was it ABC double J? I thought that the lights were accompanied by special music. If that was not the case, maybe silence would have been preferable.

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
4/5

Due to it being a VIVID cruise I understand that it was busy for that reason but we were a bit disappointed that it was 1hr to get on and get off. Not 1hr on the actual boat and that it went from Darling Harbour around to Circular Quay stopped there for a bit and back again. Though it might have gone on the other side of the Opera House or closer to Luna Park.

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
5/5

Everything was great. The only thing I found unusual was that no one checked the boarding tickets that we had purchased. You would not have a definite record of the passengers since anyone could have joined the line and boarded

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

Service: Fabulous evening - great way to see Vivid

Product: Wonderful food and service - I always worry about these "cruise packages". I needn't a have worried. Service was great, food more than adequate and well presented. Staff very helpful in boarding us quickly - my 95 year old father was with us. Have no regrets about spending the extra for a window seat. We will be doing it again next year. Thanks Captain Cook Cruises.

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
5/5

Service: Staff kept us informed about where to line up etc prior to the cruise which was good.

Product: All good.

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
2/5

Service: Boat ok

Product: It was very basic, no cruising around the harbour

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
5/5

Service: Good service

Product: Great trip, good value for money

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
5/5

Service: Very efficient and easy to book. Had a quick question for the office at Circular Quay beforehand and they were very helpful.

Product: A great way to see Vivid, as it was not too crowded.

Review for VIVID LIGHTS 8.00PM

19-Jun-2016
5/5

The cruise was great, though there was an uneven amount of time for each side of the boat to look at and get photos the opera house, meaning half the boat didn't get to see all the patterns and lights properly

Review for VIVID LIGHTS 8.00PM

19-Jun-2016
4/5

Service: I wanted to change my booking day and people via email refuse to do so and when i called the lady helped me and did it for me

Product: Have more main course options for vegetarians

Review for VIVID 5PM DINNER + DRINKS

19-Jun-2016
4/5

On arrival after booking a table for 4 we were shown to our table only to have another couple sitting at our table. Staff then had to shuffle us and them about to accommodate us all. We also had to ask for our fourth person entree and desert

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
4/5

Service: Clean, well organized, friendly staff, tasty food slow to get a drink...

Product: As above

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
5/5

Service: excellent service

Product: Excellent light show

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
4/5

Service: Fantastic service!

Product: Food was not very good. Excellent service though.

Review for VIVID 5PM DINNER + DRINKS

19-Jun-2016
5/5

Service: The ship was clean

The only down side was 2 young boys probably aged 10 or so were not being supervised by adults and were running around the ship causing quite a bit of disturbance.

Product: We got close enough to the landmarks to take some nice photos

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
5/5

Service: Great value for the whole family

Product: Stunning

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
4/5

Service: The staff seemed fine, we didn't really interact with them at all.

Product: The cruise was fun, but the lights kept flickering when the engine was going on or off I think, and it was very annoying. I thought the music was too loud. It was great to see the opera house vivid lights.

Review for VIVID LIGHTS 9.15PM

19-Jun-2016
5/5

Service: Easily booked on internet and great service from the wharf staff.

Product: Thank you to the friendly, happy staff. A very nice cruise

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
4/5

Service: Think slightly short staffed in our area was rather slow to receive our drinks and meal

Product: At the start it took a while to any water to drink etc we had only finished our desert when it was time to depart

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
5/5

Service: Good service, polite, friendly and professional staff

Product: Good cruise. Not too crowded. Stopped at the best places.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

Service: Great experience!

Product: Best time to be on the water in Sydney.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
4/5

Service: I was surprised that they only had the upstairs bar open. That was an inconvenience.

Product: A lot of people there but we got onboard quite quickly. I would suggest that while looking at the lights the lights inside the Vessel get dimmed down for a better view.

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
5/5

Service: easy quick and reasonably priced

Product: Service was great. Boat was the perfect way to see vivd.

Review for VIVID 5PM DINNER + DRINKS

19-Jun-2016
2/5

Service: Always found Captain Cook Cruises good but dont go on the 5.30pm Vivid cruise as lights not on until 6pm.

Product: We were sitting in Circular Quay for 20mins until the lights came on. Better views to be had walking from MCA to Opera house which would also encompass Customs House. The Vivid cruise would be good if you dont like crowds or have physical impairment or very young children. The boat was comfortable but I did not feel there was enough time to view the Vivid lights on the Opera House.

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
5/5

Service: Very good way to have a great experience

Product: Do it again

Review for VIVID LIGHTS 8.00PM

19-Jun-2016
5/5

Service: good service

Product: good service

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
4/5

Service: Good entertainment

Product: Food fine

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
5/5

As you can expect there was 10"s of thousands of people at Darling Harbour. We got to the jetty at 7.20PM and was told to line up. The place had seats so we sat down to line up. THEN the other line from another boat was near ours so we had to move and we lost our place. More people arrived and they said behind the flag but never showed them where to stand so they would just stand in front of us. Your crowd control people need to make sure that people don't line up in front of others.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
1/5

Service: Very very disappointed and upset at Captain Cook Cruises. We had booked Vivid Cruise about 3 months ago. Unfortunately our cruise was on the weekend of the torrential rain and storm. I rang Captain Cook Cruises and was expecting that the cruise would be called off. They said no the cruise was going ahead and if I wanted to change I would have to upgrade and pay $15 extra a person. Obviously no one in their right mind would be on the harbour in that weather so we lost our money, we had 4 people going. It was very poor service and very upsetting from Captain Cook Cruises. I won't be looking at ever going with them again.

Product: Please see comments above

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
5/5

friendly staff , easy to get a drink at the bar

Review for VIVID LIGHTS 6.45PM

19-Jun-2016
4/5

Service: Have done a few captain cook cruises now. They are always good value. Staff are friendly and helpful

Product: Cruise aspect was good we had a 2 year old and chose this cruise for that reason. I thought Vivid was not as good as last year

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
5/5

Service: Great service. Well organised on such a busy night in Sydney.

Product: What a great spectacle. The lights were fantastic.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
4/5

Excellent

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
4/5

Service: Needs big improvement for wheelchairs access for getting on the boat not safe WHS but thanks the guys for all the help

Product: Need more space for people Iin wheelchairs to see more

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
5/5

Service: Great service. Staff organising and confirming with people who were unsure of exactly which cruise they were on, as the lines were long and it was very dark. They did a great job. Cruise was very comfortable and enjoyable. Good value.

Product: The coverage from the harbour was great. We saw much more than we would have in our short time in Sydney on the night. Brilliant.

Review for VIVID LIGHTS 8.15PM

19-Jun-2016
5/5

Service: it was very good

Product: it was very good

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
4/5

Service: Good

Product: Good

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
4/5

Very friendly staff welcoming us on board. Little assistance was given to the elderly.

Review for VIVID LIGHTS 5.30PM

19-Jun-2016
5/5

Service: Very good

Product: Nice cruise

Review for VIVID LIGHTS 7.00PM

19-Jun-2016
5/5

Service: Exceptional service, quality food and drink,a most pleasant experience.

Product: See above. Staff are obviously well trained and very professional

Review for VIVID 5PM DINNER + DRINKS

19-Jun-2016
5/5

Service: excellent service ,great cruise will recommend to family and friends, really enjoyed it

Product: food very nice and good wine too

Review for VIVID 7.30PM DINNER + DRINKS

19-Jun-2016
4/5

Service: always very good I have been on Captain Cook Cruises several times & always great

Product: I thought I may have seen more lights But I was told we should have walked around more

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
4/5

Service: Staff provided a good customer service

Product: Would be better lights in the next departure. Almost gone when from Circular Quay when the lights went on

Review for VIVID LIGHTS 5.30PM

18-Jun-2016
4/5

Service: There wasn't much in terms of service on this 1hr cruise as it was just a hop on hop off 1hr cruise. Please see comment for Question 2.

Product: Not much commentary about Sydney Vivid. A little commentary about some vivid features would have made it much more interesting eg. Why certain themes & lights were used this year; the history behind it etc.

Review for VIVID LIGHTS 6.45PM

18-Jun-2016
4/5

Great

Review for VIVID LIGHTS 8.15PM

18-Jun-2016
4/5

Service: Our waitress was very friendly

Product: Our seats were perfect. I think the choices for the set menu were very limited only having a single choice for entree & dessert. On our cruise the entree was salmon & one of the mains was too. I think this is a strange choice when there is a limited choice. I specifically noted no seafood so my entree was a very small side salad. I had to tell the waitress of my dietary request. Thus I also had an even more limted choice.

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
4/5

Service: The service was great

Product: The eving was great thou you had a fellow taking photos , he took photos of the people on the tables ether side of us but did not come near us as if we were not good enough to be there .

Review for VIVID 5PM DINNER + DRINKS

18-Jun-2016
5/5

Service: Good

Product: Enjoyed it

Review for VIVID LIGHTS 8.00PM

18-Jun-2016
4/5

Service: Great cruise, great on board service, very responsive staff. Boarding system however was a little unorganised and poorly signposted with different lines for different ticket holders but Captain Cook shore staff sent us to the wrong line twice !!!

Product: Drinks were good, service was great and very responsive, however the food quality was only average.

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
4/5

Service: More info on where the cruise is departing from would be helpful like a map.

Product: More info on how Much off vivid you can see from the cruise.

Review for VIVID LIGHTS 6.45PM

18-Jun-2016
4/5

Service: Ok

Product: Ok.

Review for VIVID LIGHTS 5.30PM

18-Jun-2016
5/5

We loved it

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
4/5

Service: Na

Product: I am happy with food service

Review for VIVID 5PM DINNER + DRINKS

18-Jun-2016
5/5

Service: Very good

Product: Perhaps a bit overbooked but good experience

Review for VIVID LIGHTS 5.30PM

18-Jun-2016
4/5

Service: Did not like being the furthest pier away. Long walk ( elderly with walking stick)

Product: Thought there would be a water display as well..

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
4/5

Service: We all enjoyed a very well run evening. The seating and food were very good. Our waiter Brendan did an excellent job and was very attentive.

Product: The range of beer available in the inclusive price was a bit limited.

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
5/5

Service: Good service music a little loud

Product: Excellent cruise

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
4/5

Service: Hard to hear announcement at the upper level.

Product: Longer time for the view of the Opera house would be better.

Review for VIVID LIGHTS 8.00PM

18-Jun-2016
5/5

Wonderful food , service overall experiece 10 out of ten we are already planning our next trip with you thank you for good work Sharon Cotten

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
5/5

Service: It would have been good if time of arrival was clearer.

Product: Would have been good if commentary had been included instead of Triple J with explicit lyrics.

Review for VIVID LIGHTS 6.45PM

18-Jun-2016
4/5

Service: Vessel was comfortable

Product: Left on time however no ticket or security checking upon embarkation

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
4/5

Very good, not crowded so you could walk around and see the lights from each side of the boat

Review for VIVID LIGHTS 9.15PM

18-Jun-2016
4/5

Service: Would give the food a 6 out of ten. Entertainment was good. Views of the vivid lights were great!

Very slow process to get on board the boat though.

Product: I was very disappointed that I used the special request section when booking to advise that I have a allergy to fish. The man looking after our table asked our choices for meals and I again advised of my allergies.

5 mins later my entree arrived.....it was fish!! My plate was untouched when he came back to collect and he asked if I was finished and I advised I didn't even start it due to my allergies. He just took the plate away without comment.

Disappointed that I made the effort to advise months in advance when I booked and no effort was made to substitute my food due to allergies!

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
5/5

Service: Really enjoyed the cruise. Staff were helpful and polite.

Product: Saw a different side of Vivid from the water.

Review for VIVID LIGHTS 6.45PM

18-Jun-2016
4/5

Service: Expensive drinks

Product: Should start at 5.45

Review for VIVID LIGHTS 5.30PM

18-Jun-2016
2/5

Service: Very helpful staff when boarding Peter who is in a wheelchair.

Product: I should have realised that the lights would not be so vivid when viewed through tinted windows. Everyone downstairs was trying to view the colour and spectacle through a couple of open doors and the few windows that could be slid open. Of course some went upstairs but the wheelchair made that impossible for us.

Review for VIVID LIGHTS 6.45PM

18-Jun-2016
5/5

Service: Staff were magnificent, but cruise wasn't long enough

Product: cruise could have been a little longer - but overall I enjoyed my evening

Review for VIVID 5PM DINNER + DRINKS

18-Jun-2016
4/5

Service: The phone staff are very helpful (even when you have to ring and ask for a new sailing date because you made an error with the booking!) and the Vivid Cruise was enjoyable. It was a good way to see the Vivid Event. The website isn't easy to use and could do with some "tweeking".

Product: Very acceptable dinner cruise which was served by friendly staff. Table water could have been more plentiful and predinner bubbles could have been colder, otherwise a good experience.

Review for VIVID 5PM DINNER + DRINKS

18-Jun-2016
5/5

Service: A very well run and enjoyable cruise - based on the number of people and the number of boats leaving very close together it was extremely well organised.

Product: I would take this cruise again another year for Vivid. Very well run particularly with the large number of people it all seemed to flow relatively seemlessly.

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
2/5

Service: Staff were fine but the cruise itself didn't live up to advertisement of seeing lights of VIVID. Thinking of doing the Whale Watching Cruise so hope it lives up to expectations and actually see some whales!

Product: I thought the cruise very much a non-event for viewing lights of VIVID. Basically seemed to do a run from DH to CQ then straight out and up to Pinch Gut then back to DH. Didn't spend much time between MCA and Opera House out from CQ then didn't go anywhere near the Botanical Gardens. That's my opinion, however, my sister-in-law visiting from the ACT said she really enjoyed just seeing the lights around Sydney as she hasn't ever been on the harbour at night.

Review for VIVID LIGHTS 9.15PM

18-Jun-2016
2/5

Service: staff were nice and boarding the ship was quick.

Product: The staff were lovely and efficient. Food was basic and not much to choose from and overall boring experience. Didnt stay in the harbour long and were in the middle of no where floating around with no lights in sight.

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
4/5

Service: The ship was impressive and so was the service

Product: the food and service were of a good standard

Review for VIVID 7.30PM DINNER + DRINKS

18-Jun-2016
2/5

Cruise time was supposed to be an hour and 20 minutes but you include boarding time in that so essentially the cruise is 45 minutes.. i will never cruise with you again and i will be informing others not to aswell

Review for VIVID LIGHTS 8.00PM

18-Jun-2016
4/5

Service: Nice and friendly staff. On time service

Product: Enjoyed

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
4/5

Service: Staff pleasant & helpful.

Product: We were told that the cruise would go Around past Opera House to see Botanical Gardens Lights and so we were disappointed when we did not & could not see any of lights in Botanical Gardens. Disappointed too that people came & continually stood in front of our seat obscuring our view of lights. Recommend people are asked to be considerate of others when taking photos. Otherwise cruise pleasant. Thank you.

Review for VIVID LIGHTS 7.00PM

18-Jun-2016
4/5

Service: Found the cruise very good

Product: Found early a little disappointing given not many lights were on

Review for VIVID LIGHTS 5.30PM

18-Jun-2016
4/5

food was good

Review for VIVID 7.30PM DINNER + DRINKS

17-Jun-2016
4/5

fabulous friendly service thank you

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
4/5

Service: Good service

Product: Excellent show

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
2/5

Service: Good to see the lights of Sydney from the water. No commentary noting land marks or what we could expect to see?

Product: Where were the Vivid lights, harbour bridge had coloured lights, but didn't,t see anything that resembled the brochure or advertised images. Would not recommend this vivid light cruise.

Review for VIVID LIGHTS 5.30PM

17-Jun-2016
5/5

Friendly

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
5/5

Service: Staff were brilliant

Product: Staff were brilliant

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
5/5

Service: The cruise was exceptional and very well organised. Could not fault at all. We have already recommended it to friends and we will return again.

Product: The meal was first class quality as was the service. It was a most memorable night.

Review for VIVID 5PM DINNER + DRINKS

17-Jun-2016
5/5

Service: For the first time I could see the Sydney Harbour Bridge from beneath

Product: Spectacular views of the lights from the ocean

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
4/5

Service: Was a good view of the lights. Could be extended to maybe see Taronga Zoo Vivid Lights from the water if possible.

Product: Something other than tablecloths and serviettes would have been better to wipe all the wet seats down. Also it could have been done before we boarded.

Review for VIVID LIGHTS 6.45PM

17-Jun-2016
4/5

Service: It will be good if darling harbour light show is also covered.

Product: Overall its ok.

Review for VIVID LIGHTS 7.00PM

17-Jun-2016
5/5

Service: Good experience

Product: Helpful staff

Review for VIVID LIGHTS 5.30PM

17-Jun-2016
5/5

Service: Service helped make a great night.

Product: Cruise and dinner matched what we expected.

Review for VIVID 7.30PM DINNER + DRINKS

17-Jun-2016
4/5

Service: The efficiency in boarding and disembarking was great. The cruise was good.

Product: Would have been better with more seating on the top deck as I stood for the whole trip and someone to point and explain what we were seeing, but was wonderful.

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
5/5

Service: An excellent cruise with very helpful ground staff

Product: it is the best way to view the lights and installations

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
5/5

Service: Great cruise and best way to see the lights

Product: Good food and wine

Review for VIVID 7.30PM DINNER + DRINKS

17-Jun-2016
5/5

Service: Easy to book online, well signposted at darling harbour to get tickets and then good instructions given to get to wharf. Staff unobtrusive on the boat.

Product: Amazing for viewing Vivid Sydney from both on deck and down below. Very much enjoyed by our group.

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
5/5

Spectacular way to see the harbour - all staff were lovely!

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
4/5

Service: pretty good

Product: pretty good

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
4/5

Service: Overall an excellent night out

Product: Maybe should have been another main course option other than salmon (though it was good) as there had already been a smoked salmon entree. If you didn't like fish, choice as very restricted.

Review for VIVID 7.30PM DINNER + DRINKS

17-Jun-2016
5/5

Service: A roomy, peaceful cruise of an otherwise hectic festival for Sydney

Product: We enjoyed hvaing a comfy seat with unbelievable views of Vivid.

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
4/5

Service: Easy to book the tickets. Friendly staff

Product: Seeing vivid was great! liked how we pulled up at circular quay to see the opera house and museum up close.

Thought it was odd offering salmon for both entree and main. The main dish (chicken) was lovely. Waiters/waitresses were friendly and helpful. The entertainment wasn't that great (wasn't expecting entertainment). The guy singing was obviously trying his best - just found it a little drab.

Review for VIVID 7.30PM DINNER + DRINKS

17-Jun-2016
4/5

Service: Service ok coffee machine broken drinks expensive

Product: Good

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
5/5

The staff were very friendly, the whole night was enjoy by my partner and myself. I would go again.

Review for VIVID 7.30PM DINNER + DRINKS

17-Jun-2016
1/5

Service: Nice men helping my elderly grandmother on and off the ship. Ticket lady at the front of the line wasn't very hospitable.

Product: Terrible cruise! Vivid ought to be ashamed of themselves. Hardly anything to see. Might as well have just gone to Opera Bar.

Review for VIVID LIGHTS 7.00PM

17-Jun-2016
4/5

Service: When tickets were booked it was mentioned that arrival drinks will be provided. But when I boarded the cruise, no drink was served. And when I asked the crew members, they told me it's not written on your ticket so they can't serve. That was really unethical and unprofessional.

Product: Lights were amazing, but there were too many people on the cruise. Cruise was also awesome but I think cruise should allow a little less people for a particular ship as many of them are not able to enjoy.

Review for VIVID LIGHTS 8.00PM

17-Jun-2016
5/5

Service: Getting everyone on board was quick and efficient without being too overloaded.

Product: We saw some great sights and the cruise length was just perfect.

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
5/5

Service: Lights were beautiful & a cruise was the perfect way to see them while staying away from the crowds. I was extremely impressed that the boat was in no way overcrowded and we could comfortably wander around on board & take photos without getting in the way of each other

Product: Lights were beautiful & a cruise was the perfect way to see them while staying away from the crowds. I was extremely impressed that the boat was in no way overcrowded and we could comfortably wander around on board & take photos without getting in the way of each other

Review for VIVID LIGHTS 8.15PM

17-Jun-2016
4/5

Service: difficult to book on line as ads for whale watch kept obscuring the book now panel

also final cost listed was dearer than quoted. but sorted by phone eventually.

Product: one hour 7pm vivid cruise was great.

Review for VIVID LIGHTS 7.00PM

17-Jun-2016
5/5

Service: The instructions via e-mail were very clear and the boarding process was very orderly. The dining area was clean and nicely decorated. The wait staff were efficient and personable. A most enjoyable experience.

Product: A food allergy accommodation was made on the spot and greatly appreciated! Great service and the tour of the harbor during Vivid was wonderful. We were able to see all the beautiful lights and displays. Thanks for a wonderfully memorable evening!

Review for VIVID 5PM DINNER + DRINKS

16-Jun-2016
4/5

Service: Do not understand why we were escorted to top deck and then sent back to middle deck. Did the same cruise last year on top deck.

Product: Food was good but drink service was bad. Had one champagne and one glass of wine, but then drinks service ceased. Had to go to bar for following drinks.

Review for VIVID 5PM DINNER + DRINKS

16-Jun-2016
4/5

Service: I would suggest that if you are charging $25 extra for a window seat on top of $119 dinner, the window should be clean and not salt encrusted. Ruined all of the photos.

Product: The Vivid dinner cruise was wonderful and the cruise plan allowed both sides of the boat to get a good view. The food was actually quite ordinary, not really the fine dining standard we were expecting for the money. House wine red was also not that great either.

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
4/5

Service: Cruise great but it was hard to hear what the Captain was saying.

Product: Great lights and evening

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
2/5

Service: They could of had some snacks on board plus a slightly better bar offer. Everything else on there part was fine

Product: Not a reflection of capt cook more just a reflection of vivid. Not that impressive i suppose when you live in Syd and see it every year. I could almost have seen the same thing from land just as easy.

Review for VIVID LIGHTS 5.30PM

16-Jun-2016
5/5

Service: Enjoyed the boat and the cruise on the harbour and met our expectations

Product: Sydney's "Vivid Lights" show was spectacular ... jawdroppingly so... seeing the Opera House with a full artshow from the water was excellent, as was the additional 'drone show'.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Service: We had a very enjoyable Vivid Lights Cruise experience in which we were provided with an excellent level of service. Well done Captain Cook Cruises!

Product: The dinner and beverages provided were also excellent.

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
4/5

Left on time and well organised

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Service: Great service

Product: Great service food was awesome

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
5/5

An excellent experience wonderful staff and atmosphere

Review for VIVID 5PM DINNER + DRINKS

16-Jun-2016
4/5

Service: Plenty of space to move around and sit in a desirable spot.

Product: It was a shame it can't leave from Circular Quay. Otherwise good.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
4/5

Service: The Boats gears were extremely noisy, when manouvering

Product: Unfortunately, the Drone display did not take place that night. I feel the Vivid Lights

display is spread over too large an area and looses some of its impact.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Service: Great roomy and clean boat

Product: We received a bonus of taking an extra 20 minutes to see the amazing drone aerial display! Thanks Captain Cook Cruises for this added non-cost EXTRA. Great skipper as well!!!

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Service: very pleasant and smooth trip around the harbour however I thought the drinks were a bit expensive $10 for a glass of wine is way over the top

Product: Had a wonderful time seeing the Vivid lights from the boat thankyou

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Excellent Service, Food & Staff

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
4/5

Service: Service was friendly and happy.

Product: Lights were pretty but we thought there could have been more. Buildings around Darling Harbour made a great effort but other area's could have been more. Opera House, Bridfge and Luna Park were lovely but some buildings could have done more. Ibis at Pyrmont looked very nice but around the area between Bridge and Opera house could have done more. All boats looked terrific. Botanical Gardens was lovely.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Service: It was really good, would have appreciated a better wine selection or better prices for alcohol

Product: the cruise was great around the lights

Review for VIVID LIGHTS 5.30PM

16-Jun-2016
5/5

Service: The friendly service provided by the Captain Cook staff made our special birthday celebrations one to remember.

Product: Great value for money.

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
5/5

Service: Well organsied, followed the schedule and made us feel welcome on board

Product: Throughly enjoyed the Vivid Dinner cruise, meal quality and service was excellent together with quality wines made for a most memorable night. Only comment is that there should also be some choice in the entree's.

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
5/5

Service: We've cruised the North Yasawa Islands and undertaken a number of dinner cruises with Captain Cook Cruises and have never had anything to complain about. Staff, food, accommodation etc have all been excellent.

Product: From the moment we boarded for our Vivid Dinner Cruise we knew we were in for a treat. The staff were particularly attentive and the setting, food, wine and scenery thoroughly enjoyable.

Review for VIVID 7.30PM DINNER + DRINKS

16-Jun-2016
5/5

Service: We travelled from the North West of NSW 900Klms round trip for this

evening. It was fantastic, thank you so much.

We had a lovely time on board your Captain Cook Ship.

Product: Just perfect.

Thank you so much. We will definitely tell our COUNTRY friends.

Review for VIVID 5PM DINNER + DRINKS

16-Jun-2016
5/5

Service: Very efficient.

Product: Pleasant small cruise. Not overcrowded so could walk around boat and see lights from different points with ease. Captain did excellent job bringing boat alongside wharf in 30 knot broadside wind.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
1/5

Service: Sitting inside it was impossible to see any lights because of reflections . but your boarding process was good

Product: I Sadly was disappointed having really seen more from the normal ferries and had at least expected some sort of commentary of various places.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
2/5

Service: The bartender gave me his phone charger to borrow :)

Product: I think you should have stopped in front of the opera house for a bit of the light show for photo opportunities.

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
4/5

it's good

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

Service: Cabin Crew were excellent & helpful!

Product: Great view , great staff!

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
5/5

all brilliant except i was charged twice, could i please have a contact so i can be refunded

Response from Captain Cook Cruises: Thank you for your very positive feedback. Could you kindly please email [email protected] and we will check if you have been charged twice for your booking.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
4/5

I bought my tickets online as a special and needed to change the date as my partner had to work on the original date. Captain cook cruises were not sympathetic to my circumstances at all and required me to pay the full amount due to terms and conditions. I needed to change other plans as well like my accommodation and had no problems with these companies. I think it is bad practice treating customers like this and I will not book with them again for this reason.

Response from Captain Cook Cruises: Thank you for your feedback as our booking conditions are noted that all special event cruises are subject to 100% fees and are non-changeable or refundable. As you had purchased a hot deal the fares was subject to these terms and conditions. To take into your changed circumstances we waivered these conditions to enable to re-book your vivid lights cruises and pay the higher fare. We do hope the explains why you were changed the higher fare.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 7.00PM

16-Jun-2016
4/5

Service: The singer was average

Product: Dinner menu was the same as last year, bit disappointing

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
4/5

Poor facilities on board

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
5/5

Service: Service was great, didn't know any passengers but age group was all very similar so that was good. Music on the night was fantastic........very suitable for age group on board

Product: Fairly expensive compared to other companies but was good value for dinner/dance cruise along with great views of Vivid Sydney.

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
4/5

Service: Very nice staff. They helped us take the baby pram on board.

Product: Good products

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
5/5

Service: We missed our boat by one minute and the company allowed us to rebook the following night. So wonderful to book with a company that understands that despite a customer's best laid plans, they sometimes just cannot get to the dock on time!

Product: beautiful tour!

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
5/5

Service: The cruise was well organised and the staff were friendly and efficient.

Product: we enjoy the cruise and thought it was good value for money.

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
5/5

Service: Very organised excellent service

Product: Very enjoyable dinner

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
5/5

Service: We've always enjoyed our dinner cruises & have a great night. vivid cruise was lovely, unfortunately the weather was not kind to us, but it didn't spoil our beautiful dinner.

Product: It was a birthday & anniversary celebration, great night.

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
5/5

Could not fault any of the staff

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
4/5

Service: It would be good to know what exact boat you will get when you're making your booking.

Product: Canopy over the top deck viewing area blocked much of the views available. Last year the boat had a completely open top and the views were unobstructed.

Review for VIVID LIGHTS 6.45PM

15-Jun-2016
5/5

Service: Easy to book online

Product: Weather wasn't good but did not impact on the cruise

Review for VIVID LIGHTS 6.45PM

15-Jun-2016
4/5

Corteous

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
5/5

Service: I was concerned about some of the feedback on other cruises during vivid and i had been on a captain cook cruise before so i decided to book thru yourself. I wanted it social for my 8 year old granddaughter. Thank you to the staff for making it just that. Very special. She is telling everyone she has been on her first cruise and didnt get sea sick.

Product: My granddaughter said next year can we just park at the opera house!! We missed the drones because we didnt know where they were and i thought we would be able to see them from the front of the boat. The opera house was our favorite. First time to vivid and we both loved it.

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
4/5

The cruise was a great way to see vivid.

Review for VIVID LIGHTS 7.00PM

15-Jun-2016
5/5

Service: Thoroughly enjoyed the cruise, music, and lights. Also enough time to take photos too.

Product: Nice choice of foods and drinks. Staff very attentive and cheerful.

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
2/5

Service: waiters needs to be more attentive. spent too long trying to get the attention of the waiters for water/drink. had to go up to the bar myself to order.

Product: waiters needs to be more attentive. spent too long trying to get the attention of the waiters for water/drink. had to go up to the bar myself to order.

- food was average.

1.entree: could of made it myself by buying smoked salmon and sauce at woolworths.

2. main meal: salmon dish was too salty. good thing it was an open bar if there was attentive staff...

3. dessert: had enough after one spoonful. lemon tarts? yeah nah. chocolate icecream would of been better.

Review for VIVID 7.30PM DINNER + DRINKS

15-Jun-2016
4/5

Service: Good

Product: Inside, everything was good, except the music shouldn't be so loud. I think for vivid, people want to enjoy the sights and talk quietly with their partner/friends. The music was loud enough for it to be a nightclub, for vivid cruises, given the nature of it all, the music should be something in the background and not a "main feature".

Review for VIVID LIGHTS 5.30PM

15-Jun-2016
2/5

Service: no problems with booking. Staff onboard were very pleasant

Product: food very ordinary. Wish there was more indication as to what was happening and when. a schedule of service would have been good to know/have

Review for VIVID 5PM DINNER + DRINKS

15-Jun-2016
5/5

Staff were very helpful, as we had to people with wheelie walkers

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
5/5

Will be doing this experience real soon ,

We loved it !!!

Review for VIVID LIGHTS 9.15PM

14-Jun-2016
1/5

Service: Adequate at best.

Product: Queued for ages - fine, it's prime family time during Vivid. However - the lights were either on (ruining the view of Vivid!) or flashing like someone was messing with a dimmer. The inside of the boat was dismal and cracked. The seating was inadequate. There were cracks to the glass. The microphone was so low you could barely hear the announcements. All this and the screaming children just wore out my nerves. It was a pleasure to leave. Never again.

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
2/5

Service: Bad music,

A better view can be had from harbor ferries or on foot than the cruise boat.

Product: Although the vivid lights are excellent from the shore and around the quay, viewing them from a cruise boat was poor, the tinted windows bounce the interior light back which makes it difficult to see the view.

As I said, the Sydney Vivid Lights are excellent and worth seeing ( we travelled from Adelaide to see them )

The Captain Cook Cruise was a waste of time and money. It was much better to be amongst the lights on foot at Circular Quay.

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
5/5

Service: Excellent

Product: Nice

Review for VIVID LIGHTS 9.15PM

14-Jun-2016
2/5

Service: Unfortunately my meal was cold and I was missed on a few occasions for service, I also missed desert

Product: When we went to get off, they said too late and we ending up getting off at the next stop over

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
4/5

Service: Boat full of people for Vivid in a Sydney thought staff did well to cope.

Product: Thought the menu items were the same as previously provided on a dinner cruise in 2015?

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
5/5

Service: Service was very good

Product: Staff were friendly and meal was excellent

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
4/5

Service: Service was very good. Our waiters were polite and professional.

Product: it was a very pleasant experience gliding around Sydney Harbour.

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
4/5

Service: Was good

Product: Not bad good

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
5/5

Service: Staff were great

Product: Waiters were great

Review for VIVID 5PM DINNER + DRINKS

14-Jun-2016
5/5

Service: The staff were very friendly and helpfully

Product: We had a very nice dinner and watching the vivid light show also good value for money

Review for VIVID 5PM DINNER + DRINKS

14-Jun-2016
4/5

Service: Staff were helpful in making sure people were in the correct queue as there were several lines for different cruises.

Product: As it is a special event, not just "Sydney Lights" cruise we expected a longer time close to the Opera House which is the main spectacle. Time wasted going around the other side of the Opera house where nothing much to view.

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
4/5

Service: ok service, nothing worth mentioning

Product: I didn´t like that the only open space was at the back of the cruise... couldn´t see anything until the boat had already passed it.

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
2/5

Service: I love Captain Cook Cruises - alway have

Product: The planning and the queuing for this was very poorly organised. People didn't know where to go - which line related to which event and more confusion was caused by having to show tickets twice. Was disappointing

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
5/5

Service: First class, had a wonderful night.

Product: Food excellent, staff were prompt and friendly,

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
2/5

Service: My paperwork stated we got a complimentary wine or soft drink apon boarding the boat,I went and ordered a wine,was a little bit shocked when I was charged $10.00 for a small glass,and I asked for a cup of juice for my 8 year old daughter and was told that would be $6.00 what a rip off..I ended up pouring her a glass or water.I won't use captain cook cruises again.

Product: Cruise didn't get us that close to the lights,could have seen more from a ferry for less,and had people stand over the top of us sitting on deck to take pictures,they were quite rude,pushing us in our chairs.We got off at circular quay so we could see more on foot

Response from Captain Cook Cruises: Thank you for feedback regarding our Lights Cruises. We are unsure how your paperwork stated that a complimentary drink as included as all our VIVID lights cruises just included the cruise with the option to purchase on-board. Our cruise took you right into Circular Quay to view all the lights with an option to alight which we have seen you have taken. We are sorry we did not meet your expectations as our feedback has been very positive for our cruises.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 7.00PM

14-Jun-2016
5/5

Service: The whole experience was fantastic

Product: Fantastic - food was good too

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
5/5

Service: I had difficulty making the booking on the internet, but your assistance over the phone was great

Product: same as above

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
5/5

Service: excellent

Product: the whole experience was great thank you

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
5/5

Service: Been on 2 cruises in two weeks, last one with my son and daughter in law from Melbourne, absolutely

perfect service, food and cruise

Product: Pity , cruise during storm, no Vivid lights on except Opera House, windows steamed up, but this was my wife's birthday treat. She still enjoyed the warm of your staff.

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
5/5

Service: staff very friendly

Product: it was a pity vivid lights were cancelled for the night but that happens sometimes. I believe some customers were upset and took it out on the staff but as I said to one of your staff its not up to Captain Cook Cruises to have anything to do with the lights

Review for VIVID 5PM DINNER + DRINKS

14-Jun-2016
4/5

Service: Everything went smoothly. Crew & service personnel were attentive.

Product: For the price everything was good.

Review for VIVID 7.30PM DINNER + DRINKS

14-Jun-2016
2/5

Showing us more of the vivid lights would be nice, instead of just sitting on the outside harbour.After all its called s vivid cruise

Response from Captain Cook Cruises: Thank you for review of our Vivid Dinner and Drinks and we were disappointed to read your comments as our Vivid cruise enters into Circular Quay area twice during the 7.30pm dinner cruises. Circular Quay is one of the key areas to view Vivid and many of the installations. Our guests are also given the option to disembark at 9.30pm to view around Circular Quay.

The menu for our special vivid cruises are made to offer great value and we are sorry this do meet your expectations. For a wider choice of menu we offer the Captains Dinner each night which gives a number of choices.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

Service: A great cruise

Product: As above

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

Service: A very interesting cruise, with very good service.

Product: The dinner was also very good – an excellent meal, nicely served.

Review for VIVID 5PM DINNER + DRINKS

13-Jun-2016
5/5

Enjoyed the experience and appreciated that as I'd asked if it was possible to be dropped of at Circular Quay they made it happen.

Review for VIVID LIGHTS 5.30PM

13-Jun-2016
5/5

Service: Myself and 2 friends could not be happier with the dinner and service given to us while we enjoyed Vivid Thank you for a most enjoyable evening. Most certainly will be returning next year

Product: Excellent, see you next year

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
4/5

Service: enjoyed the evening. food average.

Product: average food but good service

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
1/5

Service: Would have been nice if vivid was on weather bad everything cancelled tried to change booking due to weather but told no not good disappointing

Product: As above not happy

Review for VIVID LIGHTS 8.00PM

13-Jun-2016
4/5

bOOKING EFFICIENT AND GOOD TO HAVE RECORDED MESSAGE TELLING US THAT THE VIVID CRUISE WAS ON ON THE MONDAY AFTER WEEKEND OF SEVERE BAD WEATHER). cruise left on time and good facilities on board.

Review for VIVID LIGHTS 5.30PM

13-Jun-2016
1/5

Service: I didn't not the trip at all

Product: The whole thing was a rip off and didn't even do one loop of the main quay harbour are. Could NOT see any display on the Opera House sails .... Waste of time, money and energy . Very poorly thought out and a from a cynical point of view. A revenue exercise to waste time till dinner cruise .

Review for VIVID LIGHTS 5.30PM

13-Jun-2016
1/5

appalling - everything that could be seen from a ferry trip

Response from Captain Cook Cruises: We are very sorry to read that we did not meet your expectations for our Vivid Lights Cruise. We believe we offered value for money from $25 to $39 per person and all our cruises entered and exited Circular Quay to view the lights of Vivid, giving passengers the opportunity to view from the land and from the water.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 7.00PM

13-Jun-2016
4/5

customer service poor overall

Review for VIVID LIGHTS 7.00PM

13-Jun-2016
5/5

Great service from Clair and the rest of the crew.

Review for VIVID 5PM DINNER + DRINKS

13-Jun-2016
5/5

Service: as below

Product: Boat was clean, refreshments available. Staff was friendly and courteous

Review for VIVID LIGHTS 5.30PM

13-Jun-2016
5/5

Service: Service has always been great. This was our 3rs visit.

Product: Awesome!!!

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

We expected a tour of some of the Vivid displays. What we were given was a very expensive ferry trip from King Street Wharf to Circular Quay. There was no commentary, no diversions; it was NOT a Vivid Cruise at all! We treated ourselves to a glass of wine and then were charged $10 per glass for ordinary Tyrrell's wine. We regarded the whole experience as nothing but a gigantic tourist rip-off! We will never engage in another Capt Cook Cruise, and we intend to discourage any overseas visitors we might have from the same.

Review for VIVID LIGHTS 7.00PM

13-Jun-2016
5/5

Service: The staff was friendly.

Product: The view of Vivid Sydney was great!

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

Service: The ship was immaculate. Boarding was a breeze. The whole operation was excellent.

Product: The waiting staff were absolutely fantastic, catering to our special dietary needs (Coeliac and Vegan - not the same diner), and ensuring everyone was having a good time. The best dining experience I've had on the harbour. Food and drink were excellent and entertainment was just that - entertaining. Everyone had a ball.

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

Service: Clear booking procedure, staff welcoming and helpful and reasonably priced.

Product: Will do again next year.

Review for VIVID 5PM DINNER + DRINKS

13-Jun-2016
5/5

Very enjoyable. music great, food good

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
1/5

Service: we asked for a refund and got it in a timely manner

Product: we saw more on the ferry getting to Darling Harbour than we did on the cruise

Review for VIVID LIGHTS 5.30PM

13-Jun-2016
2/5

Service: service was fine. cruise wasn't great.

Product: see above

Review for VIVID LIGHTS 8.00PM

13-Jun-2016
5/5

Service: Very good - staff very pleasant and efficient

Product: Enjoyable evening - food good and staff efficient and very pleasant.

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

Service: All staff were very friendly and helpful.

Product: as above

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
1/5

Service: Only refreshement was VERY expensive wine

Product: See above

Review for VIVID LIGHTS 7.00PM

13-Jun-2016
5/5

Service: Thank you for letting us reschedule our ticket free of charge as we had booked the night of the storms last weekend.

Product: It was excellent. I know it is hard, but it would be great if the windows could be cleaner to see through. But overal we had a great time. Very friendly staff.

Review for VIVID 5PM DINNER + DRINKS

13-Jun-2016
1/5

Service: Good service

Product: We went on the 5th of june, the day vivid lights were shutdown due to weather.

The only lights we saw were the opera house so it was very disappointing.

We were soaked as soon as we got on top of the boat.

We decided to get off at circular quay to end the trip early, due to rain on the tracks, the trains were delayed it took us more then 45min to get to central, thus missing our train home making us wait an hour to catch the next one home while soaking wet

Review for VIVID LIGHTS 8.00PM

13-Jun-2016
1/5

Service: very poor

Product: Not worth price charged

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
5/5

Service: Was in time ,excellent vessel.

Product: The views,very good and the tour around excellent.

Don't forget the music .all was very internment .

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
4/5

Service: Satff friendly and welcoming

Product: perhaps a boat that has more cover on deck would have been beneficial considering the weather was extremely bad that night

Review for VIVID LIGHTS 8.00PM

13-Jun-2016
4/5

Service: Staff were very good

Product: The cruise and dinner was good, I was disappointing by the vivid lights

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
1/5

Service: You could not hear the onboard safety message. We were NOT told that the Vivid Event had been scaled back due to weather.

Product: Not advised of Vivd Event scaled back.

Review for VIVID LIGHTS 6.45PM

13-Jun-2016
5/5

Service: Well organized.

Product: Great. Would consider other CCC when next in Sydney

Review for VIVID 7.30PM DINNER + DRINKS

13-Jun-2016
1/5

Very difficult to reach CCC by phone

Review for VIVID LIGHTS 6.45PM

13-Jun-2016
2/5

Vivid lights were cancelled due to a storm the night we cruised . Surely the cruise company knew this (we didn't know), yet they didn't offer to reschedule our Vivid cruise. Disappointing.

Review for VIVID LIGHTS 8.00PM

12-Jun-2016
1/5

Service: I have taken many overseas friends & relatives on the captain cook cruises & really was enjoyable leaving from ferry area. But unfortunately on this occasion & location at Darling Harbour did not have enough service staff supporting many confused & frustrating people trying to find location to board cruises, myself being one of them!! We had staff giving confusing directions also information which was not relevant . Came across rude staff lacking good customer service skills which made us more frustrated & angry. Well overall Staff on board were wonderful!! We all tried to make the most of a shocker night.

Product: Read above comments

Review for VIVID LIGHTS 7.00PM

12-Jun-2016
4/5

Service was good

Review for VIVID 5PM DINNER + DRINKS

12-Jun-2016
4/5

Service: Well organised but a terrible range of wines.

Product: Did a good job giving everyone a good look at the lights no matter where you were seated.

Review for VIVID LIGHTS 6.45PM

12-Jun-2016
2/5

The only "service" we experienced was the help to get on and off the boat.

Response from Captain Cook Cruises: Thank you for your feedback. Our vivid lights cruises concentrate on viewing the lights in and around Circular Quay, Opera House and Harbour Bridge. The $10 lights poster you saw actually relates to the souvenir lights bands or wands we had for sale, not our cruises.

We are sorry we did meet your expectations.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 7.00PM

12-Jun-2016
5/5

Service: Please service and friendly, helpful staff

Product: We enjoyed the night in spite of the rain. Thank you for a well organised cruise on the Harbour with a great view of the lights. Loved the Opera House.

Review for VIVID LIGHTS 6.45PM

12-Jun-2016
2/5

Very unimpressed that the cruise was not cancelled considering weather warning was issued - highly suggesting not to come to the city that majority of the lights were not on display. Your company made no contact to cancel these cruise on this evening.

Review for VIVID LIGHTS 8.15PM

12-Jun-2016
1/5

Unfortunately we had booked for the wet vivid weekend when most of vivid was cancelled. Tried to contact Captain Cook about rescheduling (even though their terms said we couldn't ), but they didn't answer their phones, Facebook messaging didn't work, so totally lost our money. They have to remember that everyone was asked to stay at home that weekend, and we were travelling some distance to Sydney.

Review for VIVID LIGHTS 6.45PM

12-Jun-2016
2/5

Service: Everyone was polite and trip nice except for no vivid lights except the opera house

Product: The lights were not on only the opera house, which was due to the weather but would of been nice to be told that before we went on the trip

Review for VIVID LIGHTS 6.45PM

12-Jun-2016
2/5

Service: No problem with the company.

Product: As above

Review for VIVID 7.30PM DINNER + DRINKS

12-Jun-2016
2/5

Service: A bit tacky, I'm afraid.

Product: The fact that this same question is repeated twice in this survey is indicative of the lack of care taken by this company and/or its partners. More awareness needs to be given to the small things, which will add up to a big impression for your customers.

Review for VIVID 7.30PM DINNER + DRINKS

12-Jun-2016
1/5

Service: You probably should have cancelled this cruise since Vivid was effectively shut down on this night. While your large boats were probably OK - our smaller boat with very little outside area that didn't leak or mean we were drenched from the sideways rain meant we were all trapped indoors and it was a pretty miserable experience. I'd also taken along 4 other guests on holiday from NZ - and they too were not impressed with the cruise. I've always had great experiences with Captain Cook - and recommended you as the best operator on the harbour. No longer convinced.

Product: You probably should have cancelled this cruise since Vivid was effectively shut down on this night. While your large boats were probably OK - our smaller boat with very little outside area that didn't leak or mean we were drenched from the sideways rain meant we were all trapped indoors and it was a pretty miserable experience. I'd also taken along 4 other guests on holiday from NZ - and they too were not impressed with the cruise. I've always had great experiences with Captain Cook - and recommended you as the best operator on the harbour. No longer convinced.

Review for VIVID LIGHTS 8.00PM

12-Jun-2016
4/5

Service: we were disappointed that your web site showed no info on the effects of the storm on the lights on Sunday and we never knew the cruise was still on until we turned up. also you should have given a discount or opportunity to rebook as the cruise showed no vivid lights except the opera house.

Product: same as above

Review for VIVID 7.30PM DINNER + DRINKS

12-Jun-2016
1/5

Service: Not interested in giving a refund even though we were being told not to go out because of appalling weather. Difficult for me to reschedule as I live in regional NSW.

Product: Appalling as only Opera House Lights were working due to atrocious weather.

Review for VIVID LIGHTS 7.00PM

12-Jun-2016
2/5

Service: as good as expected

Product: I don't think the Sydney Vivid LIghts were anything like as good as last year. However this was not Captain Cooks responsibility so doesn't detract from the cruise.

Review for VIVID LIGHTS 7.00PM

12-Jun-2016
1/5

Service: The pricing was fantastic, the hop on/off was easy as. The boat was clean and tidy.

Product: All of the lights were out due to bad weather, whilst this is obviously not any ones fault, it would have been nice to have been told. We would not have went on the cruise and requested a refund. Very disappointing.

Review for VIVID LIGHTS 8.00PM

12-Jun-2016
4/5

Service: The boarding of the boat was quite slow in the rain but once we were on board the wait was forgotten. the sparkling wine on arrival was nice. the lack of choice in the meal was disappointing. for a set menu it would have been preferable to have a choice for each course. Also having a salmon starter and a salmon main is poor menu planning. I don't eat smoked salmon so I requested an entrée without the salmon, I was then given the salmon and had to tell the waiter that i had already asked for an entrée without salmon and I was then given a

bowl of salad with a nice dressing which was ok. On a cold winters day a warm entrée would have been preferable. for the 2nd course I had the chicken as this was stuffed with a cheese and spinach it didn't have any sauce, this made the whole dish very dry and boring, it was also not very filling (the chicken came with two small roast potato quarters, one Dutch carrot and a piece of tender stem broccoli). The desert ( a baked lemon tart) and the bread roll were the highlight of the meal ( although butter was only given for the first roll and not the 2nd served with dinner). The waiters filled our wine glasses up frequently and we only had to ask for a drink once. This made the meal better value as the food was very much like cafeteria food. Because of the overall experience of seeing the vivid lights I would rate the cruise as good. If this was just a regular dinner cruise I would have been very disappointed with the food and average service and the below average musician.

Product: see above

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
2/5

Service: The welcoming staff were nice and website was easy to use

Product: Unfortunately the lights in the bottom cabin of the ship kept turning on and off the entire time, making it very annoying and also hard to see out the windows. Very disappointing when we were trying to look out the window. The drinks were also very pricey.

Review for VIVID LIGHTS 6.45PM

11-Jun-2016
2/5

Service: The food wasnt as good as last year at least we had two choices.

Product: The Sydney 2000 boat is great, service was good from the staff, but no VIVID LIGHTS ON A VIVIID CRUISE was poor. You need a couple of choices for food as some people dont eat salmon,, the thick lemon tart was sickly with a teaspoon of cream - very lame

Review for VIVID 5PM DINNER + DRINKS

11-Jun-2016
4/5

Lovely experience

But it will be wonderful if they start food kiosk inside.

Review for VIVID LIGHTS 8.00PM

11-Jun-2016
5/5

The service and staff were great.

Review for VIVID LIGHTS 6.45PM

11-Jun-2016
5/5

Loved our night staff lovely food exceptional atmosphere wonderful would recommend to friends

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
1/5

Service: A complete waste of time and money. We waited around for an hour to board, The boat was late arriving and consequently late leaving for the lights. It all felt extremely rushed and stressful. Then when we finally set sail, we sailed into Circular Quay and returned straight back to Darling Harbour. We had all day tickets for the ferry that day as we were visiting Sydney from interstate, and in hind sight should have just got a ferry to and from Circular Quay from Darling Harbour which would have effectively been free of charge and a lot let hasstle, with no difference in our viewing of the Vivid lights. Very poor Captain Cook.

Product: A complete waste of time and money. We waited around for an hour to board, The boat was late arriving and consequently late leaving for the lights. It all felt extremely rushed and stressful. Then when we finally set sail, we sailed into Circular Quay and returned straight back to Darling Harbour. We had all day tickets for the ferry that day as we were visiting Sydney from interstate, and in hind sight should have just got a ferry to and from Circular Quay from Darling Harbour which would have effectively been free of charge and a lot let hasstle, with no difference in our viewing of the Vivid lights. Very poor Captain Cook.

Review for VIVID LIGHTS 5.30PM

11-Jun-2016
2/5

Service: For same fare in Captain cook I would get other cruises on welcome drinks,not sure why Cap.cook not provided this time beer for the fare compare to last year.

I felt disappointed this time.I cruise last 4 yrs with cook on vivid.

Thanks,

Sri

Product: For same fare in Captain cook I would get other cruises on welcome drinks,not sure why Cap.cook not provided this time beer for the fare compare to last year.

I felt disappointed this time.I cruise last 4 yrs with cook on vivid.

Thanks,

Sri

Review for VIVID LIGHTS 5.30PM

11-Jun-2016
1/5

Directions on where to catch boat were confusing

Bar staff couldn't understand orders.

Staff on board unaware of what vivid lights were available

Stopped at circular quay wharf for 15 minutes with nothing to look at and no information

Review for VIVID LIGHTS 7.00PM

11-Jun-2016
5/5

Service: Had a great time.

Product: Food was great and the drinks kept coming. Well done.

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
2/5

Service: Overall, poor customer service received when try to make safe travel arrangements during poor weather & not great onboard experience for what was paid & received.

Product: From what little onboard commentary existed, it was hard to know where and when to look for various lights that were actually turned on, as the only audible commentary was when the cruise came back to dock at King Street Wharf, which meant that we think we missed some of the few at Circular Quay that we could have seen.

Review for VIVID LIGHTS 5.30PM

11-Jun-2016
5/5

Service: Easy to find and well organised

Product: Amazing and fun for kids and adults alike! Thank goodness no tour groups!

Review for VIVID LIGHTS 5.30PM

11-Jun-2016
2/5

The boat was not as nice as the one pictured, no commentary and it basically followed the route of the standard ferries. Would recommend saving money and riding a ferry instead...

Review for VIVID LIGHTS 8.00PM

11-Jun-2016
5/5

Service: Fantastic

Product: Fantastic

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
5/5

Very well organised

Review for VIVID LIGHTS 7.00PM

11-Jun-2016
2/5

Service: We called at approximately 11:45am to see if the cruise was still going ahead due to the bad weather. Our call was returned at about 5pm. Given we had a 7pm cruise, that's not really acceptable.

Product: Most of the lights were cancelled due to bad weather but the cruise still went ahead. We were very disappointed.

Review for VIVID LIGHTS 7.00PM

11-Jun-2016
1/5

Service: It was an hour cruise so not much to mention. Would not have booked if I had known you can purchase tickets there. I think charging an extra $25 for a seat is steep, considering half the boat was empty.

Product: The lights would have been good if they were all on. I know the weather was bad and it couldn't be helped, but why run the cruise then....

Review for VIVID LIGHTS 8.15PM

11-Jun-2016
5/5

Unfortunately due to the inclement weather only 2 of our party of 6 made their way into the city last Saturday. The other 4 people are elderly and did not want to make the journey. It was very disappointing....Is it possible to get our money back....4 X $29.00. I will excellent on this basis

Review for VIVID LIGHTS 7.00PM

11-Jun-2016
5/5

Service: Great

Product: Good

Review for VIVID LIGHTS 8.00PM

11-Jun-2016
2/5

Service: Staff were curtious, ship was clean, head was a bit smelly but that was to be expected as boat had been running back to back cruises.

Product: Captain Cook should have advised passengers that mist of Vivid was down and there would not be much to see. This vivid experience out me off going again on a cruise to see vivid.

Review for VIVID LIGHTS 9.15PM

11-Jun-2016
2/5

Service: Easy to book and well run. Staff friendly and helpful.

Product: as above

Review for VIVID LIGHTS 5.30PM

11-Jun-2016
1/5

Service: The Boat was nice with reasonably priced drinks

Product: The boat did not get very close to the Opera House which is the focal point of Vivid. spent too much time at the back side of the Opera a House so it became more of a general Hsrbour Cruise.

Review for VIVID LIGHTS 8.15PM

11-Jun-2016
4/5

Service: Should provide light snacks

Product: Cruise is just ok

Review for VIVID LIGHTS 6.45PM

11-Jun-2016
5/5

Great service

Review for VIVID LIGHTS 8.15PM

11-Jun-2016
2/5

Service: Wasn't too bad.

Product: As above.

Review for VIVID LIGHTS 9.15PM

11-Jun-2016
2/5

Service: Enjoyed the cruise enough space to sit then walk around. Missed out on the food and drink special for the same price but the night was enjoyable

Product: Lack of lighting along the Harbour should have lit up both sides of the bridge and other buildings etc

Response from Captain Cook Cruises: Thank you for your positive feedback, just to let you know that our Vivid Lights cruises did not include food or drink but our 7.30pm or 5pm VIVID Dinner and drinks does include both items.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 8.00PM

11-Jun-2016
2/5

Service: The service for the night was generally good. The checkin was fantastic and very efficient. Wait staff quite good- did their best, was pretty busy.

Product: Disappointing for what should've been a memorable night. Not CC fault the weather so bad, or only half the lights working but seriously, you guys need to look at food, options and wines. In saying all that, staff were great and only too happy to oblige anything and our checkin girl at the office on the wharf- amazingly good! Our table paid $870 and we just didn't feel the value was there.

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
5/5

Service: Had a great night. Staff were excellent and helpful.

Product: The drinks included were fine. But could be a abetter quality.

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
5/5

Service: always good service and from staff

Product: same as above

Review for VIVID 5PM DINNER + DRINKS

11-Jun-2016
5/5

Service: Great ship and great experience!

Product: Highly recommend this to anyone, got to capture some incredible pictures from the top level. Great experience. Thanks again Captain Cook Cruises!

Review for VIVID LIGHTS 8.15PM

11-Jun-2016
1/5

Food was awful and entertainment was awful

Review for VIVID 7.30PM DINNER + DRINKS

11-Jun-2016
4/5

Service: Yes

Product: Nicer

Review for VIVID LIGHTS 8.00PM

11-Jun-2016
1/5

Vessel needed significant repair (Captain Cook III). Internal electrics (lights) shut down when reverse applied and the rest of the time fluxuated in strength to the point of being annoying and nauseous. On boarding noted lots of rust with main bar eaten out leaving a hole. Setup was not conducive to the type of cruise (tables & chairs in the way for viewing Sydney lights). There was no commentary for the Pax to highlight what they were viewing, where to look, or the significance of and display.

Review for VIVID LIGHTS 8.00PM

11-Jun-2016
5/5

Service: Booked on line was user friendly

Product: Great close up view of opera house lights

Review for VIVID LIGHTS 7.00PM

11-Jun-2016
4/5

Clean boat, nicely kept. Good food for the dinner cruise.

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
1/5

Service: The service was below average. Very disappointed.

Product: The staff was not ready for a rainy night and left all the seats on the desk wet. The tour/service was not worth $25 per person.

Review for VIVID LIGHTS 6.45PM

10-Jun-2016
4/5

Cruise was fine but weather very wet! Not that this is the fault of your cruise line. BUT the piped music was a little annoying and the quality of the sound was not good. Also the boat's internal lights kept flickering.

Review for VIVID LIGHTS 8.00PM

10-Jun-2016
4/5

Staff very attentive and food excellent. Could have had a second choice for entree.

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
5/5

Friendly staff on the boat, good sized boat so it wasn't crowded.

Review for VIVID LIGHTS 7.00PM

10-Jun-2016
5/5

We had to change nights, and they were very accommodating and we had a great seat.

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
5/5

Really enjoyable cruise around the harbour.

Review for VIVID LIGHTS 8.15PM

10-Jun-2016
5/5

Service: Great food, great service

Product: Great food and service. Enjoyed the slow passage around the harbour

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
4/5

Service: Great way to see the lights. Have also enjoyed a cruise previously.

Product: Great value except for spot light that shone directly on us and into our window making it impossible to take any photographs. Asked twice to have light turn off. Finally staff turned it away but reflection still came out in the window in all photographs. Very disappointing. Staff and food were very good

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
5/5

Service: Have never been let down.

Product: Same as above but that's not your fault.

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
5/5

Everything was great

Review for VIVID LIGHTS 6.45PM

10-Jun-2016
4/5

Very busy night, the loading of passengers was efficient, and the cruise on a whole was good....too bad about the weather.

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
4/5

Service: Friendly efficient service

Product: Good embarkation and disembarkation routine

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
4/5

Service: The cruise was excellent started on time. Good handling on reception

Product: Drinks were good. Food looked of the healthy kind, needed something more substantial and tasty for this occassion

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
5/5

Service: Very professional and friendly staff, overall great experience. Will chose them again and recommend to my family and friends. The only negative thing was the "weather", I guess you can not control that

Product: Variety of drinks with excellent service

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
5/5

Very pleasant and friendly crew! Prompt service!

Review for VIVID 7.30PM DINNER + DRINKS

10-Jun-2016
2/5

Service: Crew were good informed us of what was going on eg. rough seas, be careful, toilet vicinity, drinks etc The boat was a different story. Boat didn't seem to be great. Interior lights flashed on and off the whole trip which was really annoying. Very noisy engine. Nowhere near as good as journies I have had with you previously. I was disappointed. I had a group of 12 and we all thought it very ordinary. Left me wondering if maybe someone else could provide a better time

Product: The route was fine and the staff on both nights were friendly and organised but the boat journey itself was nowhere near your usual standard.

Review for VIVID LIGHTS 6.45PM

10-Jun-2016
5/5

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Review for VIVID LIGHTS 6.45PM

10-Jun-2016
4/5

It would have been good to at least have a welcome on board and a couple of announcements re the different sights.

The music was also a bit loud.

Review for VIVID LIGHTS 7.00PM

10-Jun-2016
4/5

Service: Cruise was nice and the watching vivid show on the cruise was so amazing.

Product: Welcome drink and smoked salmon was so good. Chicken breast was over cooked and dessert tasted like buying in convenince store.

Review for VIVID 5PM DINNER + DRINKS

10-Jun-2016
5/5

Very helpful when i had to alter our booking time. Staff on board also very pleasent. Got to see the lights from a great perspective. Thanks

Review for VIVID LIGHTS 8.15PM

10-Jun-2016
5/5

The service was excellent. Unfortunately the night was very wet which was not their fault. The staff were very friendly and professional. Your couldn't see much from inside the boat due to the rain but when you went on deck between showers it was great.

Review for VIVID LIGHTS 8.00PM

10-Jun-2016
4/5

Service: The cruise and the crew are good, although it was wet weather that day and we had to stay inside to enjoy the lights.

Product: Same as above.

Review for VIVID LIGHTS 8.00PM

10-Jun-2016
5/5

Service: Was easy to sort out and the cruise was the right length of time

Product: Great views of the lights from the harbour - may need more displays along the harbour next year to make it worth our while but still reasonably priced at $29

Review for VIVID LIGHTS 8.00PM

10-Jun-2016
5/5

Service: Well done

Product: All well done and thoroughly enjoyed the experience

Review for VIVID LIGHTS 5.30PM

09-Jun-2016
4/5

Could have used a few more servers on our deck.

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Service: Excellent service from very friendly and efficient staff.Was a very relaxing cruise.

Product: As above

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Service: Excellent

Product: Excellent

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Fantastic service from booking the tickets, to wait staff and music.

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Service: Good service

Product: More variation for the meal/entree would be good

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Service: Excellent

Product: Excellent food and excellent service. Friendly and helpful staff and an overall brilliant experience

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Good cruise.

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
2/5

Service: The woman at the main counter lied to us and told us The Vivid show was still on so we went ahead with the cruise. The show was not being displayed and we went back to the dock.

Product: They lied to us just to get the money. I wouldn't have taken the cruise if I had known it was just a dinner cruise. We wanted to see the lights of Vivid, that was the whole reason for the cruise. When we went to ask why we were lied to the woman in the office wouldn't open the door.

Response from Captain Cook Cruises: Thank you for your feedback and we are unsure about your comments as the VIVID Lights Show commences every night at 6.00pm. All our dining cruises enter Circular Quay at 6.00pm to view the Lights and we have confirmation from senior staff on board that all Vivid installations were operating. The start time for Vivid is clearly communicated on our website and by our highly trained staff. We are sorry if you misunderstood the starting time of VIVID.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID 5PM DINNER + DRINKS

09-Jun-2016
2/5

Service: saw the lights of vivd as described. A bit floating RSL. Old music. Good but old style.

Product: see above

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Service: Well above expectations and have recommended the evening to family members.

Product: As above

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Pleasant, friendly staff.

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
5/5

Service: service great good job

Product: cruise went great with nice views around bay

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
4/5

Service: Only saw the staff who boarded us and staff behind the bar.

Product: Only a cruise not a dinner.

Review for VIVID LIGHTS 5.30PM

09-Jun-2016
4/5

Service: We all had a lovely night

Product: We all had a lovely night

Review for VIVID 7.30PM DINNER + DRINKS

09-Jun-2016
5/5

Service: Have been on 2 of your cruises in last 3 months and can highly recommend

Product: As above

Review for VIVID LIGHTS 5.30PM

09-Jun-2016
4/5

Service: For the price paid, it was a good night. Passengers enjoyed themselves etc. Visitors to the area should be specially told where the boat departs from. Not all visitors know the difference between kings wharf and darling harbour.

Product: This is exactly the same as above. Maybe ask something else???

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
4/5

I'm in a wheelchair & they went out of their way to make it easy for me & my husband

Review for VIVID LIGHTS 5.30PM

09-Jun-2016
5/5

It was a great experience doing this Harbour cruise, the service was very professional.

Review for VIVID LIGHTS 5.30PM

09-Jun-2016
5/5

Service: Good service

Product: Great cruise. Long enough to see the lights

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
5/5

Service: Good but a little confusing booking details

Product: Brilliant

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
4/5

Service: It was a birthday treat for an elderly person. When I called prior I was told by CC couldn't do anything special by way of announcement or anything & I was told there weren't any beverages available on board. Both were incorrect. The windows on the boat were quite dirty as were the tables.

Product: We stayed a long time docked at Circular Quay which wasted part of the hour.

Review for VIVID LIGHTS 7.00PM

09-Jun-2016
4/5

Service: Polite and unobtrusive.

Product: It was great to see the lights but I didn't like the way the cruise was organised. We had 3 children with us and we had a seat on the deck but people just stood in front of us. There was also a noisy group of women who insisted on playing songs on their phones which was really annoying and intrusive. The seating on the deck could have been better organised to ensure that everyone had a better view and an enjoyable experience.

Review for VIVID LIGHTS 8.00PM

09-Jun-2016
2/5

Service: All services were OK

Product: same as above

Review for VIVID LIGHTS 7.00PM

08-Jun-2016
5/5

Service: polite and friendly staff member at the office at King Street Wharf.

Product: The food was great and so were the drinks.

Excellent quick service and it was fantastic to have a window seat.

Review for VIVID 5PM DINNER + DRINKS

08-Jun-2016
1/5

Service: See below

Product: Compete rip off. Could have caught a Sydney ferry & seen exactly the same thing. Not worth the money spent.

Review for VIVID LIGHTS 7.00PM

08-Jun-2016
4/5

Service: Courteous staff, cruise left on time

Product: As above

Review for VIVID LIGHTS 5.30PM

08-Jun-2016
4/5

There are many empty seats but we have been allocated to a table with very limit views. Don't know why not give us a better seat to enjoy the Vivid.

Though we have allowed to move to an empty table close by, the waiter seems to forget us and the food and drink were all delayed.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
5/5

Service: Well organised

Product: We will certainly use your services again.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
1/5

Service: The service was good

Product: Not worth the trouble could do as good on the ferry

Review for VIVID LIGHTS 5.30PM

08-Jun-2016
5/5

Service: Staff friendly

Product: Amazing

Review for VIVID LIGHTS 5.30PM

08-Jun-2016
4/5

Service: No problems with the cruise. We left on time, made one stop & then cruised around. Only one problem - it wasn't long enough.

Product: I think that the lights should be turned on at 5.30 not 6. Would be great for the younger children.

Review for VIVID LIGHTS 5.30PM

08-Jun-2016
4/5

Service: Very enjoyable.

Product: As above

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
5/5

Service: Previous year for Vivid we were seated on the top deck. This year we were seated on the bottom floor. Thee were a big group of people, maybe from a cruise, that were seated above and that was disappointing. Last year the background music was excellent this the background music was not good at all.

Product: The dinner, drinks and service were excellent.

Review for VIVID 5PM DINNER + DRINKS

08-Jun-2016
5/5

The staff on the wharf and on board were very polite and very attentive, they were most concerned with our comfort and were genuinely concerned with our enjoyment of the evening. We would willingly recommend Captain Cook Cruises to anyone.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
5/5

Excellent service provided

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
4/5

Service: Very friendly

Product: We had a fun night. The entertainment was excellent.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
5/5

Everything was great. Loved it.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
4/5

Service was fine I guess. Bar tender was slow.

Review for VIVID LIGHTS 7.00PM

08-Jun-2016
5/5

Service: Easy to book, comfortable ship

Product: Very straightforward and good value

Review for VIVID LIGHTS 5.30PM

08-Jun-2016
4/5

Service: As visitors to Sydney for a brief time our Dinner & Drinks cruise was an excellent way to see a great deal of the VIVID displays in one night.

Product: Having a table by a window was worth the extra cost for a VIVID cruise. Our dinner was a little marred by our particular waiter forgetting to bring our dessert. Otherwise we thought the meal was delicious and well presented.

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
4/5

Service: Booked online - easy process

Product: Although the weather was lousy - the cruise was good.

Review for VIVID LIGHTS 7.00PM

08-Jun-2016
5/5

Service: Great value great night shame about weather

But out of your control

Product: Was far better than I expected well done

Review for VIVID 7.30PM DINNER + DRINKS

08-Jun-2016
1/5

Service: Long line, boarding time not consistent with instructions on ticket, no snack bar staffed,

Product: Not able to see many lights

Nothing more than what you could already see on the ferries

Review for VIVID LIGHTS 5.30PM

07-Jun-2016
5/5

Service: Staff were very friendly and professional

Product: Staff were very efficient and pro-active in addressing the needs of the hungry passengers - offered extra bread rolls to cover the extra time taken to deliver the meals. Friendly and helpful staff. Great way to view Vivid and lovely ship!

Review for VIVID 7.30PM DINNER + DRINKS

07-Jun-2016
5/5

Service: The boat was in excellent condition, clean and well maintained. Staff were very friendly. Plenty of room to move around on the boat.

Product: Great time. lights where awesome.

Review for VIVID LIGHTS 8.00PM

07-Jun-2016
4/5

Service: boarding arrangements were disorganised

Product: Too long spent going from Kings Wharf to the show at the Opera House and Circular Quay

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
5/5

Service: Great service

Product: Happy with the cruise

Review for VIVID 7.30PM DINNER + DRINKS

07-Jun-2016
4/5

Service: The service was not as good as I expected.

Product: The service was not as good as I expected.

Review for VIVID 5PM DINNER + DRINKS

07-Jun-2016
4/5

Service: Very good service, pleasant and helpful staff

Product: Very good cruise but not long enough viewing the lights

Review for VIVID LIGHTS 5.30PM

07-Jun-2016
5/5

Service: Despite the rain we enjoyed the experience

Product: Couldnt fault food or service

Review for VIVID 5PM DINNER + DRINKS

07-Jun-2016
4/5

Service: Enjoyed the cruise

Product: It would be nice if there were wipers on some of the second deck front windows to assist with views when raining. Also there needs to be someone to assist the elderly on & off the boats. One gentleman in front of me fell.

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
4/5

Service: good

Product: good

Review for VIVID 7.30PM DINNER + DRINKS

07-Jun-2016
5/5

Service: We had a fabulous time. All was great

Product: We enjoyed vivid lights, it made it even more special viewing from the habour

Review for VIVID LIGHTS 9.15PM

07-Jun-2016
5/5

Service: The harbour cruise left on time and the crew were helpful.

Product: There was a lot of time given to enjoy Vivid Lighting Festival aboard the boat.

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
4/5

Service: service was great, just a shame we were kept out in the pouring rain until the usual boarding time, perhaps in really bad weather, and it was dreadful weather people could be let on a little early

Product: food lovely but light show was disappointing, but could have been because of atrocious weather . some displays did not seem to be operating or not operating fully. We still had a lovely night.

Review for VIVID 7.30PM DINNER + DRINKS

07-Jun-2016
4/5

Service: Well organised for online purchasing, ticketing and well signed for cruise. Staff polite and helpful.

Product: Unfortunately a wet night for the cruise and because of tinted windows on boat the only way to see the lights was from uncovered roof level. Great when the rain stopped but otherwise boat would have been better to be fully covered over.

Great views in Circular quay but would have liked to go all g to botanic gardens and into Darling harbour too. But thanks, we enjoyed it!

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
5/5

Service: The Australian experience was great, however the Fiji cruise was unforgettable for all the wrong reasons. Our opinion was shared by every other guest we spoke to.

Product: We had a fantastic evening on the cruise. The staff were fantastic and attentive, the menu catered for a change due to allergy, the food was wonderful and the wine was great. There was plenty of both and the musician added a lovely touch. Value for money outstanding, can't wait to visit next year.

Response from Captain Cook Cruises: Thank you for your feedback relating to your Vivid Cruise with us and we are so glad you enjoyed it. We are sorry to read about your cruise in Fiji and wish to let you know that Captain Cook Cruises Fiji is not part of the SeaLink Travel group which owns Captain Cook Cruises Australia.

Once again many thank you for your recommendation and we look forward to seeing you next year.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID 7.30PM DINNER + DRINKS

07-Jun-2016
5/5

Service: Staff were brilliant - very helpful, friendly and informative. Thank you all.

Product: Actually caught a ferry from Circular Quay to cruise departure point, so would have liked the cruise to cover more of the harbour (less time moored at Circular Quay perhaps), so was pleased when we went to the other side of the Opera House.

Review for VIVID LIGHTS 5.30PM

07-Jun-2016
5/5

Service: Very good. Keep it up!

Product: Great service good food and after the discount great value.

Review for VIVID 7.30PM DINNER + DRINKS

07-Jun-2016
5/5

Service: Boarding and departing was organised and the ship was comfortable

Product: Wonderful light show and the cruise positioned itself so I had good views of VIVID

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
1/5

Service: Plenty of varieties offered for specific sightsee. The cruise condition is well-managed and organized.

Product: The overall experience is rather short-lived. The dinner course was fairly rushed and there are no consistency in terms of the food plating. Some ingredients are missing at some of our plates. We are not able to enjoy the meal as the waiting staffs approached us from time-to-time to remove our plates, cutleries and begin serving us the next course while we are still eating. With the rushed meals, we are unable to enjoy the view and the overall cruise experience. Also in the package there was a mention of open-bar but it turns out that we have to pay for the drinks at the bar. That is a very misguided information.

Review for VIVID 5PM DINNER + DRINKS

07-Jun-2016
5/5

Our group thoroughly enjoyed their dinner and cruise. The staff both on the boat and at the wharf were very accommodating and polite.

Review for VIVID 5PM DINNER + DRINKS

07-Jun-2016
1/5

Service: Really nothing special, particularly for the high price tag

Product: $39 to see what a Ferry would see for less than half the price.

Response from Captain Cook Cruises: Thank you for your feedback are were disappointed to read that we did not meet your expectations as most of our customer feedback about Vivid Lights Cruises has been very very positive.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
5/5

Service: Pleasant way to see lights

Product: Easy

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
5/5

Service: We had an excellent evening viewing the Vivid lights, which were spectacular and their was plenty of room on the boad to view the lights from which ever level we wanted to view the show.

Thank you Captain Cook.

Product: It was a perfect evening,and the stops gave us plenty of time to relax and enjoy the light display. It was magic.

Thank you Captain Cook.

Review for VIVID LIGHTS 7.00PM

07-Jun-2016
4/5

Service: Efficient from booking clerk to all staff on board .

Product: Could include more time seeing the lights - perhaps time spent going to Tarraonga to see the lights - first hour is simply eating rather than viewing .

Review for VIVID 5PM DINNER + DRINKS

07-Jun-2016
5/5

Service: Friendly, helpful staff.

Product: Awesome way to see the lights properly.

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
4/5

Service: Nice attentive staff.

Product: Salmon entree and salmon mains? I like salmon but this was too much.

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
4/5

Didn't realise the Vivid lights didn't come on until 6.00 pm so didn't really see much.

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
5/5

Excellent would do it again

Review for VIVID LIGHTS 8.00PM

06-Jun-2016
4/5

Service: Company and service was good overall. However, it was disappointing not being able to buy any snack food at the bar - drinks only.

Product: The Vivid lights were spectacular and the cruise was OK but to be honest we could have seen nearly as much from a Manly ferry for a tenth of the price of the cruise. It was very puzzling as to why, when we arrived at Circular Quay, there were two announcements encouraging passengers to disembark - half way through the cruise! This would have been fine if there was an option to return to King Street Wharf on a later cruise but nothing like this was offered. Why throw away half the cruise that you have paid for?? We wouldn't do the cruise again. Next year it will be a ferry.

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
4/5

Service: good

Product: great

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
4/5

Service: Always enjoyable, that's why we return so often.

Staff friendly n helpful. Renewed acquaintances from our previous cruises.

Was some confusion at boarding. But promptly resolved.

Great touch, doing a couple of turns in Circular Quay and returning again to ensure everyone had the opportunity of enjoying their meals and the lights.

Product: Come on fellas; it was Dinner AND Drinks. Your option with the included wine is getting a bit sad... You have done better...

The meal was yummy, as usual...

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
5/5

Enjoyable meal, variety of beverages and good friendly service

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
5/5

Service: Great service

Product: We missed the warf1. I went to Circular quay at 7:15. A taxi driver on the ocean connected to Captain cook! And Captain cook picked us up at Circular Quay. This Vivid was the last one for us. We must have left Aus on 3. Jun, and now I'm in Japan. We enjoyed beautiful Vivid, however we were really impressed with the taxi driver and Captain cook! They were much more beautiful than Vivid.

I'll never forget this fantastic memory.

Appreciate!

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
5/5

Service: The experience was unbelievable. It was really good.

Product: It was extra ordinary will come back every year

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
5/5

Service: Easy on line booking.

Product: Pleasant smiling staff. Everything went to clock work. Many thanks.

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
5/5

Service: Very kind

Product: Amazing

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
5/5

Service: Efficient and friendly service

Product: Good value for a short light show

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
4/5

Service: Ok

Product: OK

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
5/5

Service: Well organised.

Product: Unique exhibition.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
4/5

Service: Online booking a breeze.

Product: Only negative was that with dirty windows, we needed to open them in order to better both see and photograph the lights. Glad we had a fine night!

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
5/5

Service: Well Done, no complaints

Product: again well done and organised

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
4/5

Service: The area to line up could have been sign posted clearer.

Product: Good coverage

Review for VIVID LIGHTS 8.00PM

06-Jun-2016
1/5

Service: Booking and confirming was fine

Product: For $100 for family I thought it was a waste of money. We got on at darling harbour and the boast vibrations and fuel smell made us feel sick we got off at circular quay. Very expensive ride. I also felt vivid was more visible from land and it was more just a look at the bridge and opera house.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
5/5

Better signage on the Wharf especially when coming from Darling Harbour area

Review for VIVID LIGHTS 9.15PM

06-Jun-2016
5/5

Service: Have enjoyed cruises for many years with Captain Cook and been very satisfied

Product: Excellent 1 hour cruise to see Viv'd. Thoroughly recommend. The only suggestion is that when being asked to fill in survey (which nobody minds), just make sure when handed a pen it works! Thank you for the memories.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
5/5

Service: Friendly staff

Product: Enjoyed the stop opposite the Opera House. The highlight of the trip.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
5/5

Service: The service was good.

Product: This is a wonderful way to see Vivid Sydney, far away from the crowds.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
2/5

Service: Sometimes it is a bit difficult to decide which line you should join before boarding the cruise. A person came along, checked our ticket and redirected us to another line. A couple were in our line and I think they missed their boat. Onboard staff were excellent.

Product: Even though the food and service was good, the trip was advertised as a Vivid trip. This implied it had a Vivid focus, which it did not except for the LED logo on the side of the ship. I feel that it needed a map of the harbour to show which lights or show we were seeing, synced music / commentary to match the section we saw or at least a commentary / information (like the columns onshore which explain the sections). It was just 'spot the lights'. I really enjoy your dinner harbour cruises which I have done before but did expect more from this cruise.

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
4/5

Service: The cruise was on time and showcased the sights of Vivid very well

Product: Good to very good

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
5/5

Service: We could not fault any part of the night!

Product: Dinner drinks and atmosphere were great.

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
5/5

Service: Excellent service from start to finish.

Product: Couldn't have been better! Our table was situated on the lower deck as requested to accommodate an elderly guest with limited mobility. The window by our table gave brilliant views of the lights. Our waitress, Diana was a delight and the quality of food and wine exceeded expectations. Excellent value for money. Thank you for making our Vivid Dinner cruise one that we remember fondly.

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
2/5

Service: Reasonable entertainment, nice views

Product: Drinks were good, but slow to start in our area.

Average food for price - 'salad' just salmon on roquette; more salmon for main, pastry undercooked on dessert...

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
4/5

Service: Excellent Service

Product: Vivid lights tour could be improved, perhaps some commentary on-baord to talk about buildings etc. it was boarding

Review for VIVID LIGHTS 6.45PM

06-Jun-2016
5/5

Service: Very enjoyable, left on time, friendly staff

Product: Great way to see the lights of Vivid

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
4/5

Service: staff were very friendly, boat left on time

Product: Cruise was ok, the vivd displays seemed more spread out this year so there weren't as many to see from the harbour

Review for VIVID LIGHTS 6.45PM

06-Jun-2016
5/5

You're forcing me to write something here when I already graded it.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
4/5

Service: Ther service provided was great. no faults

Product: Thought we got to see a reasonable amount.

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
1/5

Service: Very poor set up. Packaging included 1 drink per person. Spent 25 mins in line at the bar because there was only 1 person serving. Missed 1/2 cruise as a result

Product: Saw the same as what we saw on ferry earlier in the evening. Ferry was only $6. Cruise didn't go via all lights. Ferry actually got closer. Very disappointing. Would never cruise with captain cook again

Review for VIVID LIGHTS 8.15PM

06-Jun-2016
4/5

Service: great boat and great service

Product: it was good! just one hour was a short time to enjoy completely the lights (as it is really just half an hour)

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
2/5

Service: a little disappointed with the choice of food, an alternative choice between two meals would of been good as my partner does not eat salmon.

As a listed vivid cruise we did not get to see much of the lights.

Service was great, just a bit disappointing with the food.

Product: a little disappointed with the choice of food, an alternative choice between two meals would of been good as my partner does not eat salmon.

As a listed vivid cruise we did not get to see much of the lights.

Service was great, just a bit disappointing with the food.

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
2/5

Service: No problem with the staff.

Product: I went on this cruise thinking I could show my teenage daughters the Vivid lights on the Harbour. The Harbour Bridge lights were not on and the other lights around the Harbour were rather dull. My daughters had to go into town by foot, alone, (which I was trying to avoid by going on the cruise) just so they could say they saw the lights.

Review for VIVID LIGHTS 5.30PM

06-Jun-2016
5/5

Service: Excellent service from friendly staff. Food was great.

Product: Only comment I would make is that a seat at the window would have made the night just that bit more special.

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
5/5

Service: Excellent service from all the staff - a well organised company, great boat and can't wait to take all the family next year!

Product: Loved the lights and the view from the boat. A great night out!

Review for VIVID LIGHTS 8.00PM

06-Jun-2016
5/5

Service: Would have been good to be able to get off at circular qauy.

Product: Light show was excellent.

Review for VIVID LIGHTS 6.45PM

06-Jun-2016
4/5

It was nice to have the option of non-alcoholic drinks for purchase on board.

Review for VIVID LIGHTS 8.00PM

06-Jun-2016
5/5

Service: Very happy with the Vivid cruise.

Product: The service was excellent. The food was very good. The night was fabulous.

We will do it again for sure!

Review for VIVID 5PM DINNER + DRINKS

06-Jun-2016
5/5

Service: Good service

Product: Great night

Review for VIVID LIGHTS 7.00PM

06-Jun-2016
5/5

Service: Plrasant service

Product: Enjoyable evening.

Review for VIVID 7.30PM DINNER + DRINKS

06-Jun-2016
4/5

Service: Booking system was efficient. Queuing system for the boat ride was not well organised, although embarking and disembarking was in an orderly fashion.

Product: Consider having some form of commentary for the vivid tour. The price paid was higher than other cruises and should have had an edge to make it distinctive above the others, eg a complimentary drink or a map guide of the sights with some explanation.

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
4/5

Service: I was disappointed because I expected to see more of the lights. Instead we cruised in the near dark for one hour until the vivid lights came on and then we just flitted around to the opera house and back to darling harbour. I could have seen as much and probably more if I had taken a bus to circular quay and walked around.

Product: The food was quite good and no complaints about the drinks.

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
4/5

Service: nice ship, left on time. Initially it was a little confusion to know which queue to join, but found an attendant and was soon directed to the right place.

Product: good view of vivid from the ship. Everything ran smoothly.

Review for VIVID LIGHTS 6.45PM

05-Jun-2016
5/5

Helpful staff!

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
4/5

It was very good and comfortable.

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
4/5

Service: Overpriced for the time of Vivid cruise starting time - see comments below.

Product: Cruise should not commence so early as later would enable us to see more light - Vivid does not commence until 1730, or especially 1800.

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
5/5

Left on time, went to all the good spots. It wa easy to get a good viewing spot. We got our one hour's worth.

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
4/5

Service: Great price!

Product: We were lined up in the wrong lane. No indication which was the correct one!

Review for VIVID LIGHTS 6.45PM

05-Jun-2016
5/5

Prior to the 8pm departure, the ground crew gave the passengers conflicting advice in regard where they had to line up for the queues for dinner and non dinner. The consequence of this resulted in us losing our places in the queue. There was a lack of communication amongst the staff and most of the passengers were confused, having spent several hours in the cold weather conditions. There were overseas and interstate visitors - this is clearly not the way to prevent our beautiful City. This situation can be improved by having signage depicting where passengers have to queue.

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
5/5

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Review for VIVID LIGHTS 6.45PM

05-Jun-2016
5/5

Service: easy on line purchase, polite staff on board.

Product: very good cruise, comfortable interior and stability of the vessel.

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
4/5

Service: Bit of queue

Product: Insufficient seating soace

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
5/5

Service: Staff on dinner cruise were lovely, very full cruise, but staff more than delivered great service with smiles. Lovely to see.

Product: Food and service were both great, food requests were supplied without a problem.

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Had an amazing night, it was perfect

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
5/5

Good service, relaible now after several crusies this would be my first choice

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
5/5

Service: Execellent!

Product: Awesome

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
4/5

Service: friendly staff at pier

Product: would have been better if the internal lights were dimmed very low in order to see the vivid lights better

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
5/5

A photo option on boarding with the vivid lights superimposed on the background might be a great option for customers if not over priced

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
5/5

Service: We only had a short wait for the boat to arrive and we got a seat on the top deck, with a short walk outside in the covered area to view the lights.

Product: Yes, everything was very good. We had a lovely evening.

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
4/5

Service: Although crowded - embarking/disembarking was very efficient

Product: There was plenty of room inside and outside of the boat to view the lights.

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
5/5

Service: Well run even though our cruise was busy

Product: We followed your instructions and we lucky to get a good spot at the back of the boat

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
4/5

Service: Still happy with the customer service, staff are nice and friendly

Product: A bit disappointed we were not arranged to be sitted by the window on the upper deck as we did last year, also, the proportion of the entree (salmon) seems smaller than last year. Last year the cruise was stopped in the middle of the sea facing opera house for over 15-20 minutes which allowed us taking plenty of pictures but this year wasn't. By sitting on the lower deck without window seat, we can't see much vivid lighting at all. Overall $70 for 3 course meal still value for money.

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
5/5

Service: Great on time friendly staff clean helpfully staff. All round very professional recommended it to all our friends going to vivid and well priced

Product: Great view from the boat. Fantastic will definitely go again next year

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
5/5

Service: we were in the wrong line for our cruise and missed our boarding ,but the lady there(don't know her name )was fabulous she put us on the 8pm which was great

Product: vivid was great as was the cruise

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
4/5

Service: A good quality product which is well organised and quite good value for money.

Product: Cruise and food were very good. Unfortunately, the waitress, whilst quite pleasant, was not up to standard. We had to constantly ask for drink refills.

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Service: Good staff & friendly

Product: Wonderful near Opera House

Review for VIVID LIGHTS 6.45PM

05-Jun-2016
4/5

Service: Something was amiss when nearing the end of the cruise, but the passengers were not advised. We were all told via a public announcement that we would disembark through the door that we entered, and be ready at that door, but we were nowhere near docking and they appeared to be having engine trouble.

Product: The Main meal did not come served with the tomatoes or the jus. I had ordered a Gluten free meal for my daughter. They appeared to not be ready to serve that or were taken unawares. She ended up with Salmon for entree and main.

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
4/5

Service: Enjoyed it.

Product: Well done.

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
5/5

The Vivid Lights cruise was fantastic. Being able to dock in at Circular Quay for a while was great.. The crew were very helpful with my 87 year old mother.

Review for VIVID LIGHTS 6.45PM

05-Jun-2016
4/5

Service: Econo year on this cruise, still great value.

Product: Drinks service a bit slow to start, but overall a great evening on the Harbour.

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Service: It has been a long time since I have been on a cruise. We would definitely think of taking one again as we often have overseas guests.

Product: We really enjoyed it. We thought the food was very good quality plus the salmon was cooked to perfection. The wait staff were very attentive. Great views of Vivid.

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Dinner cruise was great but the chicken could have been done more.

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
5/5

Quality service & great atmosphere.

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
4/5

Service: Good.

Product: The boat seemed a bit old compared to others moored at King Street Wharf.

Otherwise it was fine to be in for the hour.

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
4/5

Service: no problems

Product: good

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
5/5

Service: Great value for money!

Product: It was the most amazing experience, especially for my mum from overseas. Efficient service, good food & drinks, thoughtful harbour 'circling' to see the Vivid lights. Definitely worth the $$. Will do it again!

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
5/5

Service: Very nice and easy to book with.

Product: Very enjoyable cruise.

Review for VIVID LIGHTS 6.45PM

05-Jun-2016
5/5

Service: Very easy to make booking and very friendly staff when contacted

Product: Cruise great - older boat this cruise but due to demand at time we understand. However not able to fault when only a 1 hour cruise. Lots of staff to assist on and off process making it seamless

Review for VIVID LIGHTS 7.00PM

05-Jun-2016
5/5

Service: Service before and during the trip was very good.

Product: Not being from Sydney it would have been good to know where the boat would travel during the 3 hours for vivid, maybe a flyer on the table with the menu.

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Service: Staff at Darling Harbour were fantastic.

Product: We'll run, great excursion, good value for money etc etc.

Review for VIVID LIGHTS 8.00PM

05-Jun-2016
5/5

Service: Fantastic night thoroughly enjoyed ourselves.

Product: Food and service was faultless!!

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Service: The crew were wonderful and looked after us very well. We really enjoyed the cruise and would recommend it.

Product: The meal was delicious, the crew were always on hand to top up our drinks if needed.

Review for VIVID 7.30PM DINNER + DRINKS

05-Jun-2016
5/5

Service: From start to finish Captain Cook Cruises were excellent with immaculate service and staff

Product: Great food and constantly topping up our drinks.

Review for VIVID 5PM DINNER + DRINKS

05-Jun-2016
5/5

Excellent cruise, and phenomenal view or Vivid!

Review for VIVID LIGHTS 5.30PM

05-Jun-2016
4/5

Boat left wharf nearly 10mins late.

Red wine terrible and too expensive at $10 per glass.

Review for VIVID LIGHTS 5.30PM

04-Jun-2016
2/5

Service: Told to be at wharf by 6:30 pm for boarding.. Crowds were lining up at 5pm...was not impressed..

Product: Would of seen as much if we caught the ferry from darling harbour to circular quay

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
4/5

Service: We were boarded on time and professionally treated.We returned on time and believe it was value for money outplayed.

Product: We had excellent views of the vivid lights spectacular.

Review for VIVID LIGHTS 7.00PM

04-Jun-2016
5/5

Service: Service good but staff didn't realise that the ticket incorporated a drink with it so they need to know this but service otherwise good

Product: Wonderful trip but the internal lights of the ship just needed to be a bit dimmer so it doesn't reflect to much on the window whilst trying to peer out but a fabulous way to see Vivid!

Review for VIVID LIGHTS 8.15PM

04-Jun-2016
5/5

Service: Great cruise, left on time, loved how we sat still so you could get some great photos.

Product: Groupon Deal was great value

Review for VIVID LIGHTS 5.30PM

04-Jun-2016
4/5

Service: Good service

Product: Was good for the price

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
4/5

Service: Friendly hosts.. Too bad that there weren't enough chairs for everyone to sit on. Would have been nice to have a warning that we'd have to bring out chairs onto the deck.

Product: Great. Only issue was the chairs.

Review for VIVID LIGHTS 9.15PM

04-Jun-2016
1/5

Service: It was very hard to see any of the vivid lights as the internal lights on the boat were left on, when we moved to a darker end of the boat the lights kept coming on & off all cruise making it hard to see anything but your own reflection.

Product: As above, technical sound system kept playing up, very disruptive,

Review for VIVID LIGHTS 9.15PM

04-Jun-2016
5/5

Service: The staff was very friendly.

Product: It was excellent choice. We will definitely come back. Many thanks .

Review for VIVID LIGHTS 7.00PM

04-Jun-2016
5/5

Service: Refer below

Product: Above and beyond our expectations, your staff are amazing! Thank you for a fabulous night

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
5/5

Service: ��

Product: happy

Review for VIVID LIGHTS 5.30PM

04-Jun-2016
5/5

Great way to see the Vivid Lights without the crowds!! Many photo opportunities.

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
5/5

Service: No issues

Product: Had a great time and it wasn't too crowded on the top deck!

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
5/5

Service: Staff very friendly

Product: Staff were very friendly & accommodating

Review for VIVID 5PM DINNER + DRINKS

04-Jun-2016
5/5

Service: Great food and service ! Love it will recommend everyone.

Product: Food and drinks were good value.

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
5/5

Service: Lovely staff, very helpful and informative

Product: Amazing!

Review for VIVID LIGHTS 8.15PM

04-Jun-2016
2/5

Service: Have been on Sydney 2000 six times now & thoroughly enjoyed each occasion......until the vivid cruise.

Product: As above.

Food on this occasion was a big let down. No entrée choice, only two choices for main(one the same as entrée,being salmon) & served only warm.Dessert fine.

I had recommended Captain Cook to 9 friends who joined us for the vived cruise & I felt I had let them down.Food on past cruises was very good.

Response from Captain Cook Cruises: Thank you for your feedback and welcome back.

Our VIVID diner and drinks cruises have a set menu which is different to our standard Captains Dinner or Long lunch menus. The set menu is done to enable us to offer excellent value for money inclusive menus for these special event cruises.

We are sorry that you felt we did not meet your expectations as the majority of feedback for our VIVID cruises has been very positive.

Best Regards,
Customer Service Team
Captain Cook Cruises

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
4/5

Service: I enjoy the cruise very much.

Product: Overall is good.

Review for VIVID LIGHTS 8.15PM

04-Jun-2016
5/5

Service: Fantastic service

Product: Food was excellent. Thank you

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
4/5

Service: Everything perfect!

Product: I little bit longer, better ;)

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
5/5

It was a beautiful cruise and good service

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
2/5

Service: No complaints with regard to the service as the staff were extremely courteous.

Product: Vivid cruise was very over priced and disappointing.

I would have thought at the very least a cruise past the Zoo for their 100th anniversary would have been in order.

Quite frankly we would have been better placed and viewed more catching the ferry too Manly.

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
2/5

Service: We were allotted dining in general cabin when in infact it was described as 'captains table'

Not sur why it was described as above

Product: Drinks were fine but the chicken dish was very much over cooked with little sauce to moisten the pallet - it was not eaten

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
5/5

Service: The service was just AWESOME and BOAT was just as good AAA+

Product: The Welcome on board was Excellent the crew were just as good the trip to see the VIVID lights on the SYDNEY Harbour was AWESOME AAA+

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
5/5

Unfortunately we were unable to go on the vivid lights harbour cruise. We were coming down to Sydney with a local bus company to see We Will Rock You on the Saturday afternoon and as we had the nite free in Sydney we had booked the cruise. The bus company cancelled our trip as they cldnt get a full bus. It was very disappointing for us but we had done a harbour cruise with yr company a few years ago and were very happy and that's why we had booked again with captain cook cruises

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
2/5

Service: Booking experience and boarding was good

Product: My party of 5 viewed the lights from the lower deck as the upper deck was crowded. the internal lighting up forward was too bright and we could not see the lights clearly. While the lnternal lighting down aft was lower it was still difficult to see the lights. Please provide a darker environment while the cruise is at sea. My children also asked for two hot chocolates but the staff had run out of supplies.

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
5/5

Service: Always excellent

Product: Great start to our evening.

Review for VIVID 5PM DINNER + DRINKS

04-Jun-2016
2/5

Service: The booking confirmation was unclear as to whether we had to call 48 hours ahead to confirm, or get a boarding pass from the booking office or just turn up 30 minutes prior to the cruise departure. The boat was clean and there was plenty of room downstairs where we stayed mainly. The staff were polite and helpful.

Product: We could not see the view through the tinted windows at night! We opened the small upper windows to get a better view, but only went upstairs to the outside deck for a short time because it was so crowded with people and cold.

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
4/5

Service: Your staff were very nice

Product: Our meal was also good . Our only problem was the table next to us , was a group of very load drunk adults ( not young ) that used discusting language. The cruise was for my mum and dad's birthday. Both elderly 85 and 88 years old and it made us feel very uncomfortable.

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
4/5

Service: We were overlooked for providing drinks upon being seated and had to ask a number of staff a number of times before someone actually served us a drink. And also during the night. Understand it was a very busy evening but would still not expect to be ignored on many occasions. Perhaps additional staff required on full house evenings??? We feel tea and coffee should be included in price, not an extra. Esp in regard to responsible service of alcohol. Smoked salmon salad a bit bland, perhaps addition of small amount of cream/goats/soft/etc cheese. Lighting to bright reflected on window and hindered view. Softer lighting required. Whole point of going for dinner cruise is to see the harbour either at vivid or other evenings. May as well go to any other restaurant on land if can't see out due to telection on glass. Hope these comments are helpful in prividinv better product and service in future.

Product: Enjoyable night but could have been better if above issues addressed

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
5/5

Service: It was a very good service by staff and crew.

Product: The lights was fantastic esp from boat

Review for VIVID LIGHTS 8.00PM

04-Jun-2016
4/5

Service: Disappointed with staff, we requested a table next to the window as it was our daughters Birthday, staff said there wasn't, they didn't even bothered checking as we were across from an empty table all evening. The cruise & ships interior were lovely, table settings, atmosphere & over all nice friendly staff.

Product: Poor menu, no selection choice for entree, smoked salmon (very fishy) not sure what brand was used, only 2 selection of main course which was fish or chicken, however we did see other people having beef. The chicken tasted like rubber like it was microwaved on too high & you had just about to tackle a waitress for a drink including water. We were served 3 drinks each so we settled for water for the last hour & half. Service & Menu, lacked quality.

Nice selection of wines. Over all reasonably priced for package.

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
4/5

Service: Drinks were a little slow getting out and way expensive

Product: Would go again

Review for VIVID LIGHTS 7.00PM

04-Jun-2016
5/5

Service: Very accommodating especially for young kids.

Product: Great setup

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
4/5

Service: Just enough staff on board to cover the service. All friendly and efficient with nothing forgotten or overlooked.

Product: Ordered a $4 coffee at end of night which was the WORST - bitter, burnt, less than half a glass...disgusting! Let staff member know that they need to clean their coffee machine at the very least. Otherwise, all good, but left bitter taste. Husband agreed.

Review for VIVID 7.30PM DINNER + DRINKS

04-Jun-2016
5/5

Service: We were well looked after, it was easy getting on and off on a busy day.

Product: The boat was well positioned to view the light shows around the Oprah House.

Review for VIVID LIGHTS 5.30PM

04-Jun-2016
5/5

Service: Good value for money

Product: Excellent

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
4/5

On time

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
5/5

Service: Professional staff

Product: excellent cruise of the harbour to see the lights

Review for VIVID LIGHTS 7.00PM

04-Jun-2016
5/5

We were very impressed with how two young women from your company handled two people attempting to join the line at the front. These people were politely spoken to the first time and ignored your worker. Your company kept etching these people refusing to go to the back of the line, and intervened a second time. They were polite, respectful but fun as to where the line began. As we were at the front of the line, they checked with us after this to ensure we were ok. Big congratulations on employing on employing these two women.

Review for VIVID LIGHTS 6.45PM

04-Jun-2016
4/5

Service: We queued for the 8:00 vivid light cruise and no one told us where to queue and we ended up standing in the queue for the 8:15 sailing

Product: It was very enjoyable but I assumed that there would have been a commentary about the show which would have been very informative

Review for VIVID LIGHTS 8.00PM

03-Jun-2016
5/5

Service: Did exactly what was advertised - departed promptly, showed us the sights, and returned us at the right time. Safety briefing was appreciated - some boats don't bother with that.

Product: Excellent - great to have such a good view of the lights at Circular Quay and the Opera House without having to jostle with the thousands of people in the Overseas Passenger Terminal!

Having been on a longer dinner cruise with a different company last year, I found this more enjoyable, as it covered everything without doing slow loops of the same circuit for hours on end.

Review for VIVID LIGHTS 7.00PM

03-Jun-2016
5/5

Service: A perfect night on our wonderful harbor - we've already recommended it to our friends

Product: Food was great, excellent service

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
5/5

Service: Left on time and arrived under the bridge in good time for the light show.

Product: Nice slow cruise around the Opera house and back to Darling Harbour. Well timed with great opportunities from the boat to view VIVID.

Review for VIVID LIGHTS 5.30PM

03-Jun-2016
5/5

Well organised and great atmosphere

Review for VIVID LIGHTS 8.15PM

03-Jun-2016
5/5

Great thank you

Review for VIVID LIGHTS 8.15PM

03-Jun-2016
5/5

Service: Staff and all who served us were excellent, for some it was their first time, so well done.

Product: Food and drinks very good, i felt it was good value for the money,no problem getting to our seats, would recommend Captain Cook Cruises to my friends

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
5/5

We arrived early and stood beside the appropriately coloured flag. At boarding time, latecomers were not directed by staff to the back of the queue but instead were allowed to push ahead.

Review for VIVID LIGHTS 7.00PM

03-Jun-2016
5/5

Service: everything was fantastic

Product: excellent

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
4/5

Service: Service was fab!

Product: Food was ok but for price was perhaps lacking. Salmon only for entree unusual as many people don't like smoked salmon

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
4/5

Service: The original person I met to get tickets was a bit cranky

Product: Was a great experience

Review for VIVID LIGHTS 7.00PM

03-Jun-2016
5/5

Service: We all a wonderful time. Food and service was excellent and nothing was a problem when asking thing from the waitress.

Product: Vivid could be viewed from many areas and although we didn't have a window seat we could see everything.

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
4/5

Service: Good service. Friendly staff.

Product: Nice food. Plenty of drinks.

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
5/5

Service: Very well organised with ample staff.

Far more professional than I was expecting!

Product: Food was excellent (especially for the price) and drinks were generously provided.

Well done

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
5/5

Service: Great way to see our city!

Product: Fast and smooth hop on/hop off service with the trip a relaxing way to see the lights and see so much more than walking the harbour.

Review for VIVID LIGHTS 7.00PM

03-Jun-2016
4/5

Service: good

Product: good

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
5/5

Service: Service was good.

Product: Loved that the cruise boat stopped at the Opera House to give everyone a good look.

Review for VIVID LIGHTS 8.00PM

03-Jun-2016
5/5

Service: Good food, pleasant service.

Their dinner cruises have become shorter over the last couple of years, but we still enjoy them.

Product: Again, good food and smiling service. They managed to make my wife's birthday a happy occasion.

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
2/5

Dullest cruise ever. We could hardly see the lights at Opera House at all. Some announcements or music would have been good.

Review for VIVID LIGHTS 5.30PM

03-Jun-2016
4/5

Service: Good and the staff are very helpful

Product: Nice view of the Opera House

Review for VIVID LIGHTS 6.45PM

03-Jun-2016
4/5

Service: Staff were great.

Product: Enjoyed it.

Review for VIVID LIGHTS 6.45PM

03-Jun-2016
5/5

Service: Good servce

Product: Amazing

Review for VIVID LIGHTS 6.45PM

03-Jun-2016
5/5

Service: The staff were fantastic & helped with stroller and other small child

Product: Food & drinks were excellent & very tasty. Gluten free wasn't a problem, which was great!

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
4/5

interior of boat a little run down

Review for VIVID LIGHTS 6.45PM

03-Jun-2016
5/5

Service: very well organised

Product: food was great as well as the presentation

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
5/5

Service: On line service was very quck and the site easy to manage.

Product: We had a very good trip and got close o everything that we needed to see. Great service and well worth the money. Stunning views of a lot of the Vivid Light show.

Review for VIVID LIGHTS 7.00PM

03-Jun-2016
4/5

Service: Nice trip

Product: All very nice

Review for VIVID LIGHTS 7.00PM

03-Jun-2016
5/5

Service: Organised well, staff checked tickets efficiently, orderly queue etc.

Product: First night, plenty room upper deck for viewing. Icy cold, but well rugged up in anticipation. Value for money. Enjoyed the experience. Thank you CCC.

Review for VIVID LIGHTS 8.00PM

03-Jun-2016
5/5

Service: Very efficient and easy to book.

Product: Excellent staff and great food on the cruise.

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
5/5

Was most enjoyable, all your staff are very pleasant and looked after us extremely well.

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
2/5

Service: Staff were lovely

Product: I would have expected the drink and bar quality to be better, the wine available was awful which was a pity as everything else was quite pleasant

Review for VIVID LIGHTS 8.00PM

03-Jun-2016
2/5

Service: This was my second vivid cruise and it was quite poor compared to the previous year. The boat was sub par, there was no promotion of added services such as tea coffe etc

There was no ambient music - You need heaters on the top deck and lights should be dimmed inside to help with the veiw

Product: The lights themselves were great - the Captain Cook cruise can only get so close and I understand that - but last year was much better service

Review for VIVID LIGHTS 6.45PM

03-Jun-2016
5/5

Service: The dinner cruise was wonderful.

Product: The dinner and service was faultless. The drinks flowed and they were most professional. There was no room for complaint. My whole group (7) absolutely enjoyed it. Steve - Auckland

Review for VIVID 7.30PM DINNER + DRINKS

03-Jun-2016
2/5

Service: I think you did a great job of getting ppl on board and off. Your staff were all very lovely.

Product: It was very short... then again it was cheap. Maybe use the music that is for the opera house installation might help with the mood on boat, or some sort of commentation on the festival so we know what we're looking at?

Review for VIVID LIGHTS 8.15PM

03-Jun-2016
5/5

Service: The staff were incredibly professional, made us feel like VIPs and tended to our every need. The only criticism was that I indicated when booking that we didn't eat salmon or tuna yet the entree was smoked salmon. It didn't bother us though as we're not big eaters so were just happy to enjoy the main and dessert.

Product: The Vivid Dinner cruise was fabulous value for money. We would have happily paid $10 extra to have had someone singing while we were enjoying dinner, but other than that it was a perfect night.

Review for VIVID 5PM DINNER + DRINKS

03-Jun-2016
4/5

Service: NA

Product: Service wasn't very friendly on the boat/behind the bar.

Review for VIVID LIGHTS 6.45PM

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