Very Goog!!!

Service: Easy to book online; great service; high standard of food and beverages.
Product: Food and beverages were a high standard, great service, comfortable surroundings.

Service: Good Afternoon,
I would just like to say that your customer service is above and beyond, from all levels of your staff from the waitresses, admin, chefs, doormen nothing was too much trouble.
Everything about booking this venue has been made trouble free, all of the staff that myself or our guest dealt with were more than competent.



Thanks much appreciated

Kym
Product: everything was perfect, great service and great staff

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Service: The overall experience was good but could have been great with the front desk experience from the pier and wharf desk. We had over 35+ guest for long lunch cruise and was placed in the private section of the ship. It was such a beautiful experience. Our staff complimented on the 3 course meal. It was delicious. We had a hiccup with guest seats but they quickly got that rectified and hassle free. They were accommodating.

The only bad experience I had was when the Pier desk only printed 25 onboard passes but I had increased the number of guests since my initial booking. The wharf 1 desk did not believe that I was supplied short and refused to provide the right number of boarding passes even after I have collected all 25 passes from all our staff to physically show her. Pier desk should have counted the passes to match what was on the amended record document. Luckily, I had the print out document. So she asked that I showed it to the staff onboard. Also, I was told that I could arrange the drink package when we get onboard but later asked to do so at the wharf 1 desk before the ship leaves so I had to run and pay this at wharf 1.

It would also be good to know when the desserts are being served. Most of us was on the deck and didnt realise that the dessert plates had been placed on our table.
Apart from that....It was good, and enjoyable experience.
Product: The food was delicious! Our staff compliment on the variety of choices. It was perfect!

Service: Attentive. Didn’t wait long for service even thigh they were very busy
Product: Perfect for our group Christmas celebration. Time to enjoy our meal and still be able to go up on deck

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

It was lovely - yummy food and a cruise of the harbour. We really felt spoiled.

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Service: Excellent cruise and staff. The meal and drinks package is highly recommended. Thank you for a great day.
Product: Great food and drinks package for the price

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Service: Service was great, wine selection was lovely, food was delicious (particularly the flourless orange cake dessert) and the scenery was perfect.
Product: Choices and food were both great.

Service: Staff were excellent food was delicious nothing was too much trouble !
Product: Easy to book awesome day everyone loved it !

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Service: Our cruise was lovely - food was great and very comfortable to be seated in air conditioned comfort. Would recommend highly
Product: GREAT SERVICE GREAT CREW GREAT EXPERIENCE

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Service: Good food good service good value. We have been on the lunch cruise 3 times now and have enjoyed it each time plus we are due to go on again this month with friends for our exmas get together.
Product: No problem we arranged it on the inter net

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Service: just a great idea.. High Tea on the harbour
Product: Awesome food , service and views

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

Service: This day was to be a special occasion for us and all the arrangements were to our real satisfaction.
Original booking was courteously handled; our personal table by the window was well selected by staff and both the meal and table service were professionally presented.
Product: four stars indicate a high standard anyway and as we all know, there is always room for improvement.
Perhaps some commentary on the later stages of the cruise (after lunch) would be appreciated by guests.

We arrived on time, the food was really good quality a nice price of stake the other dishes looked good to, we had the alcohol package, so we could just relax and enjoy, went for a last drink and they said the bar was closed when the cruise still some time left

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

Service: Excellent service and food. Would recommend this service.
Product: Service and food excellent.

Service: we enjoyed very much our cruise, the waitress that service us, Vivian was great , very helpful with my kids, she made our experience very lovely

the cons,
it was a bit disappointing no having help to take the pram up the stairs to the top level - as we have an infant 5 months old with us and she was asleep

it would make our experience more enjoyable if the cruise offer some extra service for the kids - also a different menu for kids under 10 year old, as my son 5 year old had only one third of the main meal
Product: Delicious food, great seat spot , want to do other cruise to enjoy the top of the boat, as this time was a bit harder as i had my 5 month old baby with us and was a bit windy day

Service: Had a very nice trip with Captain Cook Tours on the Harbour. The food was excellent and the cruise was so quiet and relaxing.
Product: Great food, although the tea could have been a bit hotter

always a great experience. staff very friendly

Service: The 3 course meal and service was fantastic however we didn’t get the commentary that the lower 2 decks received which was very disappointing
Product: Disappointed that we missed out on the commentary but the food and service was good

The food was great, but the kinds of food were less than I expected.

Service: Was great, delicious food and great presentation, an extra glass of wine would have been nice . Overall was fantastic, loved it , great views, venue, food, delicious.
Product: All perfect and delicious, an extra glass of wine only thing i could have asked for. Everything was delicious and presented beautifully.

Service: Excellent service. We didn't need to ask for anything. We were well looked after.
Product: It was enough time to enjoy our 3 course meal, have a few drinks, a chat and lots of laughs. Well worth every dollar.

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Helena, who took care of us were awesome! Food, ambience and view was good. It pays to pay for the premium package. Everyone had a good time. Thank you!

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Our waitress was awesome

Very warm welcome when we boarded. Excellent waiting staff' great food, would definitely travel again and would highly recommend to family and friends. We have previously travelled on board the Murray Princess and are happy to see the the same high level of service continues. Congratulations to all your staff!

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Had a great day out. Lunch lunch always good.

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Service: The entrance, the food, the drinks, view and ambience was amazing. However, I would recommend to wait with cleaning the tables after guests have left.

They started asking ''can I take the tray away'' 30 minutes before the end, and made us feel very rushed. Moreover they took our tea away shortly after, when we would have loved to drink some more. It felt a little rushed and I think it would add to the experience to wait.
Product: The high tea cruise was definitely worth the amount of money, really good value!

Service: Bookings were quick and easy. E-mails were concise and informative. Security regarding who I was when picking up the tickets was studious. Pleasant interactions with departure crew. Shipping crew were diligent in safety. Dining staff were friendly and fun to talk to. FOOD WAS DELIGHTFUL. Harbour in all it's splendor is to God's credit. ALL in ALL we would recommend these cruises to everyone. Thanks.
Product: Cost effective. Fun to do. Great way to see Sydney.

Service: Booking office staff great as we were running late , waiter staff were all brand new and being trained so was a little frustrating as they were doing some random stuff and we had to keep calling them over to ask for things . The meal was nice but felt very rushed - it could have easily been spread over the whole cruise rather than crammed into the first hour - especially as they were only 7 other tables on the deck .
Product: Not as good as expected especially with untrained waiters

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

Lovely food.. nice and fresh. Tbempink sparkling wine was sweet and very enjoyable. Pleasant staff.. a lovely treat for myself and my overseas guest!

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Service: Everything was great we really enjoyed it
Product: Reasonable we were happy with it just need pure blond beer on board

Service: Was a bit rushed for a long lunch
Product: Expensive but food was okay

Excellent service and friendly staff. We thoroughly enjoyed our meal and the trip on the harbour.

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Service: Service & food were fine. Particularly pleased that we could pay for the drink bill individually - those who drink less weren't subsidising those who drink more.
Product: Everyone in our party enjoyed their meal. Beer listing lacked imagination.

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

Service was good, view was great! This is the best way to do high tea and tour the Harbour.

Service: Went on the Long Lunch. We had a beautiful day food was good and the Service was excelent.
Product: Food was very nice a good selection. Had the table service. Wine a bit dear but very nice.

Service: We were made to feel very welcome. The service was exceptional. The food was exemplary. It was my sons 40th birthday. We all had a wonderful day out on the harbour.
Product: Please see the above comments.

Service: The vessel was well presented and the staff very courteous. Food was of a good stansard and well presented. We were on the Long Lunch cruise and we were disappointed that their was no commentary . We also paid for the drink package and found that once all course were served the staff seemed to slow down on the table service . We are not big drinkers but I don't think we should have to chase staff to ask for a drink.
Product: Refer above for all my comments.

Service: The one stand out feature of our trip on Wednesday 24th October was the young lady that looked after us that day. We were up on the top deck for a long lunch. As I do not remember the name of the young lady perhaps you could look at your roster and tell her what asset she is to your business. The food was of a very good standard and the cruise itself was very enjoyable. The only criticism we have would be the dessert. We feel that they should serve cream or ice cream with the slices as they are a little dry without anything. Once again our congratulations to the young lass that served us, WELL DONE.

Ron and Anita Mortimer.Excellent
Product: I have covered all our opinions in the last, RATE YOUR CUSTOMER EXPERIENCE.

Service: Everything about our experience with Captain Cook Cruises was just spot on.
The service, the high tea and the vessel itself provided a very enjoyable time.
Of course our beautiful Sydney Harbour was the perfect backdrop.
Product: Very easy to view options and book on line.

Service: The crew looked after us excellently on our lunch cruise for our 50th wedding anniversary.
Product: The team looked after special dietary needs very well.
Food was great and well prepared and very tasty.

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

Service: The wait staff were excellent very helpful and happy,
The food was 5 star, fresh and the meat was cooked perfectly to what we requested.
Product: Very good value for money

The cruise was lovely and the lunch was delicious!
We did a lot of research before selecting the Long Lunch Cruise which was supposed to have been about 3 1/2 hours, but in the end it was only 2 hours long. We could have stayed on board for another loop around the harbour, but that would have taken another two hours and we would have missed our collection time. We should rather have chosen a cruise with a proper commentary.

Service: Great cruise, wonderful staff, beautiful food.
Fantastic views what more could you want.
Product: Fantastic value, recommended.

Excellent lunch - great day out

We had booked our cruise for March. However, my wife suffered an illness just at that time which put her in a wheel-chair. Captain cook Cruises were very helpful in allowing us to postpone our cruise, which we then had two weeks ago. We are very grateful for the assistance we received getting on and off and for the personalised service given to us on the lower deck, by the lovely and friendly staff.

It is a big thing for us, that despite disability we can still enjoy so many things in life.

Thank you so much.

Bill and Ruth Thomas.

Service: The service was prompt and professional, good value for money.
Product: The food was excellent, presented and tested good.

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

Service: Awesome
Product: Easy process, purchased online.

Service: I asked for a nice table for my hubby who was celebrating his birthday and they even put a sparkle on his dessert. It was a lovely surprise.
Product: Meal was beautifully presented and a good selection.

The food was very good. The cruise enjoyable.
Staff attention to table service could have been better.

Service: The atmosphere during cruise was fantastic. Staff was very helpful and pleasant throughout our stay on board. A great choice of meals which catered for all tastes, cooked perfectly and presented well...Taste sensational. The length of cruise was such that you were not rushed to eat you meal and could take in all the sights and enjoy the whole experience. Loved every second of our anniversary cruise.
Product: Great value for money. Will recommend to our friends

Service: excellant
Product: Service was excellant, meal good

Service: Fit for a Queen
Product: Couldn't fault anything
The whole experience was marvelous
From the Master Chef onboard to All Staff, making our cruise very memorable

Beautiful harbour cruising - even on a rainy day - excellent food, friendly help for a person with mobility problems (2 flights of stairs ! ) wait staff most cordial ,but not too attentive to detail. The perfect place to see our harbour, thank you.

Food and service where wonderful, all with the beautiful back drop of Sydney Harbour - We had elderly people and children, all enjoyed it. Highly recommend

Service: Highly recommend.
Product: Delicious meal, and service.

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

From the moment on board our host V was good humoured and hospitable. The cruise was very comfortable, meal very good quality and the drinks flowed making this experience worth every cent. Brilliant Sydney!

Very enjoyable cruise, helpful and friendly staff. excellent qualiry and value 3 course lunch and wine.

Service: Excellent service provided by the staff. Friendly and approachable. They even waited an additional 5 mins so that one of the group members (who was delayed) was able to make it for the cruise on time.

The only area of improvement would be the choice for vegetarian options. The entrée and dessert was good, however the main was not very enjoyable. Maybe consider other options. Thank you
Product: Easy to book and great discounts provided for large groups

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Service: Was an absolutely beautiful high tea. The room out the front we were given was above expectations and the quality of the high tea would have been one of the best I have had.
Product: Was well worth the price even paying the extra for the private room

I wanted to acknowledge Elmer (our waiter) for his kindness towards my mother who was struggling up the stairs. He came to her assistance unsolicited, demonstrating care and courtesy and helping an old lady feel respected. Thank you Elmer.

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

It was awesome! The service was also great! Thank you!!!

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Service: If you could have many different kind of tea...like not only one which you choose first, would be much nicer.
Product: If you could have many different kinds of tea...like not only one you chose, would be much better value.

It was a very relaxing afternoon. The food was delicious and l would have expected the same dish in a 5 star restaurant.
Great value! Wonderful views!

Ended up missing our cruise after arriving at darling harbor instead of circular quay

Service: The staff were excellent and looked after us for the 3 hours we were on board. Would recommend the trip to everyone.
Product: A few extra vegetables would have been nice.

Ensure that the waiters don’t get the order wrong as he did with me on more than one occasion. If cooking beef tenderloin to a medium request, that it is cooked right through and not raw in the middle as was mine. I actually fainted and vomited my food because of my inability to digest the raw meat.

Service: La comida ha sido excelente. Hubiese deseado tener más información sobre los beneficios de cada una de las opciones disponibles para el momento de la compra de los boletos.

Aún cuando he quedado muy satisfecho con la experiencia, en general, estoy muy seguro que de haber optado por el almuerzo en la parte superior de la embarcación, hubiese sido una experiencia aún más grata.
Product: Muy buena experiencia, pero hubiese deseado tener mayor información sobre las opciones disponibles al momento de comprar.

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Service: Celebrating my mother’s 90th birthday - overall we had a great day, once we were on! The info on the website was a bit hard to follow and finding the actual wharf where the boat left could have been better communicated. We only just made it onto the boat in time.
Product: Celebrating my mother’s 90th birthday - overall we had a great day. Could have had a really awesome day!.

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Excellent delicious food promptly delivered.
Very comfortable dining setting with great views from every angle.

Service: Enjoyed the cruise and service.
Product: Yummy food. Just need a better kids menu

Perfect lunch cruise.

Service: Wonderful, food was great, service superb and a fabulous view
Product: Greta, all went swimmingly

Food was good and service was good but lunch was rushed.

Service: Great experience, great staff, great boat, great food. Would definitely do again!
Product: Great experience, great staff, great boat, great food. Would definitely do again!

Service: The staff were very attentive without being intrusive. We could not fault our Long Lunch cruise with Captain Cook Cruises. From the food to the service it was a most enjoyable day. Thank you.
Product: It's great value for money.

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Service: Staff were excellent, menu was great, cruise was fantastic, day was the best.
Product: It was a perfect day with good friends.

Service: Very easy to make and manage booking with responsive online and text updates.
Product: Lovely food, well presented and quite tasty. Had booked for buffet but was changed to Long Lunch by Captain Cook Cruises. This ok by us. Service was competent and will likely get better with increasingly experienced staff.

Service: absolutely Awesome
Product: Great service great staff

Service: We didn’t like:
The beer was flat and warm.
The Champagne was Unpalatable.
The entree of ravioli was under cooked.
We did like:
The steak, it was good.
Product: We didn’t like:
The beer was flat and warm.
The Champagne was Unpalatable.
The entree of ravioli was under cooked.
We did like:
The steak, it was good.

According to my passengers the cruise, meals and service could not be faulted, Well Done . Regards Washington Vinoles Mobile Manager Itravel

it was a great experience with my family and the food was good, service was excellent.
would definitely be doing this again on my next visit to sydney

Service: Very good
Product: I appreciated the fact that due to my wife being unable to join the Cruise, the cost of her ticket was transferred to the Bar Tab. A splendid outcome.

Service: The food was great and customer service was friendly and attentive.
Product: High tea was great experience. Over all everything was super!

Service: The visual experience was spectacular but the dining experience was underwhelming.The medium rare steak was overdone and quite dry.I commented about this to the lady who served us but there was no offer to rectify the situation.Her English was poor and she may not have understood.Cooking a steak is not rocket science and I am surprised that the task was beyond the so called chef.I thought that a coffee would be supplied in the cost of the meal.It was not.I received an instant coffee for $4.00.That's right...an instant coffee!If I was rating this on the food alone it would probably rate 1.5 stars.
Product: I already did.To summarise the medium rare steak was closer to well done and was dry and the coffee was an extra charge when it arrived was intant coffee not brewed.Also all staf should be able to communicate well in English.

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Service: It was such a lovely occasion and the High Tea was delicious. Very nice staff and service. Lovely cruise vessel. The only complaint is that the cruise was too short, only 1hr15min!!
Product: Beautiful selection of food and was great for the kids too, they loved it.

Service: Couldn’t find fault- staff, service & food was excellent. Would buy again & would certainly recommend to others for a special event.
Product: Everything was perfect - would buy again and recommend to others

Service: Personnel takes care of the passengers, meal was outstanding, boat was clean, the guide was very good, a marvelous experience for my wife and me
Product: We had an excellent lunch

The quality of the food was excellent as was the service. Very happy with the cruise.

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Service: Would definitely recommend this high Tea cruise. The boat was very clean and well presented. The High Tea was delicious, the staff were very friendly and courteous, the only downside was that the cruise was for 1hr 15mins and we spent 15mins at Cockle not going anywhere.
Product: Better than expected and very good

Service: We bought the lunchtime cruise for Louise and Marty as a special gift for them, visiting from Adelaide for their birthdays. They were overwhelmed with the excellent service they received from all the friendly staff on board. We wanted to do something special for them considering they'd never been on a harbour cruise in Sydney before and the experience was everything we could have hoped for. They also appreciated the insights provided by the commentary and felt it was a great addition to their experience. Definitely recommend for anyone looking for a great way to experience the beauty that Sydney has to offer.
Product: Decent value, our parents really enjoyed the food and remarked on the great quality of each course.

Best best best. Food has really improved and its better than before. The service was greaaaaat.

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Service was poor. Had to ask for bread rolls and main course. We disembarked the boat an hour earlier as the experience was not enjoyable due to poor service.

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

Service: Nice meal, nice views, nice trip
Product: Nice meal. Nice location.

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Service: Staff were okay
Product: Food was so so..paying for view not quality.

Service: We had a lovely relaxing day cruising the harbour with excellent service and fabulous food when we purchased the long lunch option from the Captain Cook cruise website. Highly recommend!
Product: Lovely menu choices and perfectly presented

Service: From my ticket purchase to our greeting on boarding to the beautiful food and friendly staff . It was an amazing afternoon.
Product: I did a phone booking with immediate email acknowledgment.
I also receive a very quick response to a special request .

Service: i would recommend them
Product: The little cakes were a bit dry; thought the tomato sauce sachets a bit out of place among table cloths and sparkling wine

Lovelt high tea and great service from the crew. Would have been good to know that we were on our downstairs due to inability of a wheelchair user in our party however the good service and quality high tea made up for it. Thanks we would happily go on another captain cook cruise

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Lovely staff and fillet was tender and cooked to perfection

Service: Long lunch menu was value for money - 3 courses X 3 choices is in line with Sheraton / Westin/ Intercontinental.
Staff attentive, efficient & courteous - went the extra yard not only for my wife's birthday ( sparkler on her desert & sang happy birthday to her) but also to the couples either side celebrating wedding anniversaries ( sparklers on both dessert & verbal congratulations).
As I am still recovering from pulling both hamstrings they could see my wife's concern about the 24 steps down the toilet. They took the effort to check on me , without my being aware, & then advised her I was OK.
Product: As indicated above the standard of the 3 courses X 3 choices was comparable to Sheraton/ Westin / Intercontinental main restaurants & at discounted $79 PP good value while the full price of $99 PP is of comparable value.

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

I had to call to make a booking as the is no option for infants online. I was assured that I could have a highchair for my 8 month old only to be told that they only offer a booster seat which was far too small for her to reach the table.
Whilst this was unpleasant, the service we received was great. They offered to move our table due to a large rowdy group next to us and the food was superb. Despite a rocky start, the whole 3.5hr cruise was a lovely day out.

Service: Wonderful day absolutely will be recommending to all. Specially recommend the service it was fantastic.
Product: Excellent day and well worth the price. Would do it again without hesitation

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Service: We really enjoyed the 3 course meal and a lovely cruise around the harbour
Would recommend it to anyone
Cheers
Product: A great experience one for the memory bank!!

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Service: Very friendly informative service. The wait staff explained the extra time on the cruise well which gave us the opportunity to have a rest before desert was served. Decaffinated coffee was found and served. We got some nice photos taken.
Product: Enjoyed the salmon. It was great to have a vegetarian option for our guests.

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Once again we were not disappointed! From friendly check- in staff to professional boarding crew and great food, and of course beautiful view, we had a lovely time!
Thank you

Excellent service

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

High Tea was deluxe!

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Service: Have purchased long lunch tickets for my mother and I on line three times now and have had no issues . The on line discount is also a bonus, food delicious - so thanks.
Product: Experience & Price are both great

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Service: Our long lunch was FANTASTIC, the food & service was great, best Stakes we have had in Australia in the last 10 years, the whole cruise from start to finish was perfect, we will do it again and recommend the cruise to all our friends.
Product: Fantastic Sydney 2000 cruiser, followed by the food & staff, making it a wonderful day out.

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Punctual, nice food, good service, window seats and did well in catering for my group.

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Excellent cruise. Great service.

Wonderful staff, thank you for a great day.

The food was nice, but I felt like because I rode alone, the wait staff didn’t pay as much attention to me. I also thought the music (80s hits) didn’t match the vibe of the cruise and was a little obnoxious. The views were nice and I liked that rode past places multiple times so I could get plenty of pictures.

Service: Vivienne our was wonderful and entertained our grandchildren and provided excellent service to our family.
Product: Food was nice although serving adult size food to our grandchildren was a waste.

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

The food, service and music were all good and the view was fantastic!

friendly and prompt service

Service: Excellent service, excellent food, catered very well to our dietary requirements. Good clear audio commentary. Staff were wonderful. Great having a photographer to take our photos
Product: Excellent food - woukd donthus high tea cruise again.

Sydney turned on the warm weather for our High Tea cruise. The Harbour was calm, the sky was blue, the cruise was so enjoyable. We skipped lunch and thoroughly enjoyed working our way through the delicious cuisine. The staff welcomed us with a glass of champagne and were polite, happy and attentive throughout the cruise.

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Service: The staff was very helpful and engaging. The restaurant was clean and the food was excellent. When we travel to Sydney next we will book again.
Product: The food was excellent. Wi down seating is essential to take photos of the harbor. Staff was very friendly.

We had a wonderful time. The food and the service were great.

Service: I am unsure of the lady's name who served our table but she went above and beyond to accomodate our group of 10 people for my mums 60th birthday. I can't fault any of the staff on the day please pass on my thanks to your team for making our day better than we could have imagined. We will definitely be back! Thanks again
Chris
Product: Food portions were a good size and the main meal steak was unbelievable

Good service, good environment and a pleasant journey

Service: The meal was excellent, but the service was a bit slow. Some of the staff were hard to understand.
A wonderful way to spend an afternoon on the world's best harbour
Product: A good choice, and the meal was cooked perfectly. The steak was very tender, and the lemon and lime tart really finished off the meal

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite

Service: Lack of directions getting on board
Windows in dining area dirty hampering view of harbour
The prawns on buffet were old and below par
Product: The prawns were very average

we had a marvoulous day, thank you

Service: Great experience thank you!
Product: Very nice yummy thanks.....

Service: The table settings were good, the staff were friendly and efficient and it was lovely to be on the harbour. We enjoyed the afternoon tea which was yummy. A great way to spend time in Sydney when we are from the country. Thankyou.
Product: Lovely afternoon tea in a perfect setting on the harbour.

Service: Staff were very helpful and polite. Food was delicious.
Unfortunately we had to go up and down 2 flights of stairs to get to the toilets. They were crowded and filthy. i advised a staff member so hopefully this was dealt with promptly.
Product: Excellent food and service.

Presentation and service was excellent

Service: The food could have been better in terms of presentation, taste and quality.
Product: The tea that i ordered was great

Great service, excellent food. Thumbs up!

good service

Service: It was absolutely fantastic, and would do it again tomorrow.
Product: The whole experience was great

Service: Best experience to view the harbour.
Product: The plating was topnotch and service was supperb.

Service: Everything was perfect except I would have liked commentary on the top floor.
Product: The meal was perfect, also catered for a fussy eater.

Service: Friendly staff, on time, lovely meal, good service.
Product: Meal was really great, good presentation, very tasty

Service: Staff were very pleasent
Product: relaxed and peaceful time

We booked the steak and lobster dinner cruise. Was disappointed that the lobster was cold and not tender at all. Steak over cooked. Not worth the price we paid.

Great service, the commentary was good and seaffod buffet w

FOOD AND SERVICE VERY GOOD.PERHAPS CRUISE COULD HAVE GONE FURTHER DOWN THE HARBOUR INSTEAD ON DOING 2 LAPS.

Service: What they did wrong.

Communication, MINUS ONE.
Tired to organise a birthday cake, seemed impossible, as no communication back from answer phone, and COMPLETE INABILITY to talk to anyone.

Food better than expected.

Shuffle between pick up and drop offs, longer and more than expected, but not a complaint Reality I guess.
Product: iN ADVANCE 100 PERCENT TOO LONG, ESPECIALLY AS BOAT HALF EMPTY, ON OUR LEVEL.

Service: We had a most amazing experience - given that my daughter and I were the only two people on the High Tea Cruise on that day we were given excellent service and made to feel really special. The food was beautiful and we thoroughly enjoyed our peaceful cruise around the harbour. Being personally escorted to the upper deck made us feel like royalty … but seriously it was nice to find that despite there being no other people we still received excellent service. It was a one in a million opportunity.
Product: Excellent variety of food and tea with plenty to choose from. Enjoyed the welcome champagne - a nice touch. Having a window seat was perfect.

Service: Service is OK. I booked a seafood buffet but didn't really meet our expectation of a seafood buffet. It's like a normal buffet in a 2-3 star hotel with seafood on the side.... The duration seems to be a bit short considering guests need to eat and see the views. We were mostly rushing up and rushing down.... Overall, it is good for a one-time experience.
Product: Not the seafoos buffet I was expecting. And the little seafood that was there don't taste very good.

Service: Should have some entertainment in place
Photographer should tell the customer that their will be a cost of photo before taking the photos.
Product: Food was okay, served very quickly

Service: only 2 choices of dessert and cheeses and very small
Product: very small dessert and cheees

Service: 친절한 서비스 그리고 런치 크루즈 좋았 습니다
Product: 조금더 다양한 요리가 있었으면 좋았을 것입니다

Service: It was absolutely fantastic will recommend this cruise to all my friends & family!
Product: Great value for the money

Service: Great
Product: Great steak no cheese available

Although we booked a LONG LUNCH, we had completed our meal and been given our drinks bill by the end of the first round. We got the feeling that they wanted us off the boat then, rather than provide service for the second round.

Service: Yes I would recommend the High Tea,in fact we may all go again.The whole function went well from booking on line, boarding separately from the sightseers,plenty and variety of tasty food. It was a dark ,cloudy and light daily afternoon, and we were not even aware of this until we landed and found it was raining
Product: Great customer service,sufficient and delicious variety of food, no loud music a d all staff were courteous grom boarding to landing

Service: I did the high tea cruise next time id like to do the dinner cruise
Product: All the food was really yummy, there wasnt one thing that I didnt like the taste of