Service: It was the day before Easter weekend and it was as if the staff were non existent. No-one came to take an order for drinks, we had to ask for water and go to the bar ourselves for our drinks.
We also thought that the seafood was tasteless. We invited a friend for his 80th Birthday and have been on these lunch cruises before and really enjoyed the food but this time it was very bland. So disappointing.
Product: All the seafood was very poor - completely lacked taste.

Service: Great Cruise, Great Service, could not ask for a better experience.
Product: Long Cruise, Bar package, Great Day

Spot on, beautiful attentive Staff

Service was great. Food was also really good! :)

Service: Friendly helpful staff
Product: Beautiful prawns and oysters,and a selection of other tasty foods.

All very organised, clean and modern boat, staff helpful and friendly, nice relaxing tour.

Lovely lunch, the seafood was so fresh which is amazing!
But 1.45hrs can be a bit of rushed if it's your (your guest's) 1st visit to Sydney. 2.15hrs would be more realistic to allow passengers/visitors to better enjoy the ambience.

Service: We had an excellent day, the food was very good as was the service, we also enjoyed the commentary as we floated along it was very interesting and we learnt history of Australia that we didn't know about .
Product: It was worth the expense, food was wonderful but meals could have been bigger, for a long lunch we expected a 4 course.

Service: the service was great the food was great. but we were very disappointed that the cruise only lasted 1 hour 50 minutes when we were informed that the cruise would be 3 hours 30 minutes. we did not get what we paid for.
Product: as mentioned, we were very disappointed about the length of the cruise

Staff were very friendly and helpful, our waitress was Mickey. Food was delicious and very good value for money.

Service: Your booking staff was easy to deal with and informative. Upon arrival it was suggested to take photos first up on deck and then sit down to a leisurely lunch which we did and enjoyed. The only negative was I thought a bit more time would be good.
Product: The food was fresh and delicious.

Service: The high tea experience was amazing. The food was really good and fresh. The servers were very friendly and accommodating. Would definitely recommend to all.
Product: The high tea experience was amazing. The food was really good and fresh. The servers were very friendly and accommodating. Would definitely recommend to all.

From the original booking for our group to going on the lunch cruise, the attention of the staff was fantastic.

Service: Food was great. Best views in the world. Ship was also great. Only thought with the drinks service, they forgot us. Only had 1 round of drinks and not offered any further. Then they gave us the bill. We finally had to ask and also ask for coffees.
Product: Great Value. Highly recommend a Long Lunch on the seas.

Service: We would definitely be back! We chose to do this cruise the same day we arrived in Australia for the first time-I was a little nervous about how my near 8 year old would do but according to her this cruise "Was AMAZING!!!!" and "I will remember it for the rest of my LIFE!!!". Her first high tea and the crew was tops. We were welcomed with (me)-yummy pink bubbly (kiddo)- fizzy drink of her choice. I took a time lapse of the entire trip which turned out quite well. I did feel the savoury nibbles might have been more towards adult tastes--was it onion/beetroot chutney mini pies??? (menu is online--readers can double check on their own)-- just keep that in mind if you are pondering going with a youngster--I traded my daughter some of the adulty food tastes for more kiddie one (so I missed out on a sausage roll)---was definitely not a direct mirrored plating (ie: 1 each of something for each guest it felt like- at least on our table). Not a complaint just an observation in case someone is expecting a 1:1 plating. Anyway.... High tea is up several flights of boat stairs--level up before top deck, a nice well windowed room. If you are facing the front of the boat I would definitely choose to sit on the RIGHT side as majority of what is being commentated will be out that side of the boat for most of the time. We sat front left and still was able to see quite a bit. We are allowed time out on the deck--take photos, lots of opera house and bridge opportunities. There was a professional photographer taking photos of us at our table for an extra fee per photo-- thankful for that opportunity to purchase those as it's hard to do so traveling alone with a youngster. I would suggest to the boat, that possibly not all speakers were functioning at 100% in the high tea area? I felt like sound was coming / aimed more towards the (facing front) right side of the boat--it might be beneficial to have small helper speakers scattered more towards the sides where the boat curves--I felt maybe we missed quite a bit of commentary- especially when the larger groups on the (facing front) right side of the boat were chit chatting all at once. I can imagine with a full tour commentary might be extremely hard to hear with the entire area chit chatting away. that said for other passengers...maybe keep that in mind... if you are wanting a cruise with tea for a tour commentary-and the tea is packed full...be aware you might not hear everything...the actual harbour tour might be a better fit.
Product: ease of purchase was 5 stars! booked online a few weeks before our trip overseas... printed confirmation out... got tix in hand after checking in at bookings on dock 6. easy peasy!

Service: Very attentive staff
I would suggest not presenting the bar bill 1 1/2 hours into the 3 1/2 hour cruise though
Product: Food was better than I would have expected, very relaxing

Service: We enjoyed the meal and the service. we paid more for a window seat which was well worth it.
Product: enjoyed the meal and the service. Paid more for the window seat but it was worth it. first lap around we ate our meal and the second lap we took our drinks onto the deck.

Service: The staff were very friendly and caring and couldn't do enough to assist my mother in her wheelchair.
Product: Food was enjoyable but I would expect a more spectacular buffet on a cruise, particularly the desserts which were very ordinary slices.

Service: Very friendly & helpful staff.Food was good & plenty of variety.Boat was very spacious & comfortable but a little tired & could do with a revamp inside.
Product: Food was good & plenty of it but not excellent

Service: The staff were lovely. We had been 12 months prior and enjoyed our time so much we booked again. However this time I felt the variety of food was not as much and there was no commentary as we cruised around the harbour. I was disappointed with that as we took our daughter this time and there were foreign visitors also enjoying the lunch, but had no idea what they were looking at.
Product: It would have been nice to know what we were eating. There was a vegetable curry, that was a bit too spicey for my daughter. She put it on her plate not knowing exactly what it was. It would also have been nice to know what cheese was on the board. Tags please.

Service: The cruise was extremely well organized. The service provided by Servers and Crew was first class and the food was of high (restaurant) standard.
Product: Very pleased with the purchase

Service: My boyfriend took me for my birthday, I loved it and would recommend the long lunch to anyone. Had the best day ever. Perfect present for the young and old. Had champagne for the first time and the 3course meals were amazing. Especially the desert that was Malibu and coconut slice with a birthday sparkler along with the whole staff and other patrons all singing happy birthday. Perfect for a beautiful day on the harbour. Plus as a smoker the top deck was allowed smokers to enjoy the views of Sydney Harbour with interesting audio of the harbours history
Product: Food was amazing. Best ever 3course meal. Birthday surprise, most amazing and friendly staff. Other patrons friendly and approachable to chat with.

Service: Great service from staff at King St Wharf. Even after they made an error, they were very apologetic and went to a lot of trouble to ensure the error was corrected.
Product: A nice buffet that I really enjoyed but it did not have any WOW factor.

Service: Excellent service from the staff on the cruise
Product: Good food and plenty of it

Service: The cruise left right on time. The staff were welcoming, friendly and professional. The buffet was fresh, delicious and plentiful. Overall the dining room was comfortable and clean. The ladies toilets were modern and clean. We had a lovely time. Thank you!
Product: A great variety of fresh and delicious food including the seafood. The amount of dessert choices were just right.

Service: Friends travelled and were thrilled at the experience and most definitely will spread the word
Product: Made to feel Special OWZAT!

Service: Friends travelled and will spread the word. They were delighted
Product: Friends travelled and even though the cruise was explained, they were more than delighted

Service: Customer service could have been improved. The waiters were more busy cleaning up for later events than coming to follow up with coffee requests or drinks or whether things were oK. Need better staff training in hospitality. It was good not to have people/ tables too close. The cruise was nice. We appreciated the 3 yr old twins being invited to see the captain. It was nice to have our birthday cake delivered by staff.
Product: My husband's pasta dish had something hard, a piece of ravioli or pastry. He complained to the waitress. The children's meals were good. In general the meal was good and enjoyed. 2 guests wanted soft drinks but told there were none only juice. Disappointment for them.

Everything was well organised, the boat was clean the food was excellent and the service was very good.

Service: We chose the Captain Cook Cruise Long Lunch to celebrate the retirement of one of our long serving employees. The cruise did not disappoint. We were a party of 15 and the service and food were both excellent. We will not hesitate to book again in the future.
Product: The long lunch was exceptional value for money. We booked early and due to the size of the party, received a discount on the fee. There was also the option to board and disembark at two different locations which meant that people could leave at a time that suited them.

Service: Perfect Lunch cruise

Fantastic experience for my Mothers 70th birthday. Service and food was excellent.
Yes, I would recommend the service. Cannot think of any complaints.
Product: Perfect Lunch cruise

Fantastic experience for my Mothers 70th birthday. Service and food was excellent.
Yes, I would recommend the service. Cannot think of any complaints.

Service: Excellent service from staff and very good buffet
Product: Good variety but desserts were limited

Service: Wonderful
Product: Not a seafood eater but enjoyed the other food

Service was great. Meals where very good we all enjoyed what we had.
Just only thing i would complain is you need a proper coffee machine to make good coffee and cappuccino's. Its nice to finish a meal with good coffee.

Service: The food was average, sausage rolls were overcooked and dry, the mini cupcakes were dry, the mini fruit flans were sour. The commentary was not good for the hearing impaired
Product: I bought online but then had to go through the process again at the wharf, showing my credit card and signing forms. What is the point of buying on line to save time?

Very attentive

Service: Excellent service, food and wine was great, no probs there.

My only disappointment and also my fellow interstate travellers was the actual cruise, basically all you do is keep going back picking up and dropping off, I have seen more of Sydney Harbour on every other cruise I have done, no out to Watson Bay, into Rushcutters bay, nothing really, it is the actual cruise journey that lets your company down big time, it was universal that none would cruise with you again if that is your attempt at showing off the worlds best harbour,
Product: Food and wine no probs all good there as was the service

Service: Very professional and helpful
Product: The seafood was fresh and plentiful

Service: The cruise was good, the service personnel very friendly and helpful. The only thing we were missing was the fish and the mussels, as noted in the pre-cruise pamphlet. Also, we would have wished for a bit more variety in the cheeses. Other than that, the food was very good, in particular the prawns and oysters
Product: The advertised fish and mussels were missing from the food on offer. Also, there was not much variety in the types of cheeses on offer. Everything else was fine.

Great personalized experience!

Service: Value for money. Had friends from Canada with me and it gave good tour of harbour while enjoying a lovely meal
Product: Had an allergic reaction to the curry. But all other food excellent

Service: the buffet lunch was good and we were seated at window table which was very nice. We would have liked to have seen more of the harbour and less of Bangaroo
Product: the oysters were better than the prawns and the rest was good

Service: Service was excellent
Product: yes the steak was cooked to my liking and the other two courses were great.

Service: This was my second lunch cruise so I was more delighted than surprised by the friendly professionalism of all crew members.The food was excellent and abundant. I will be dining again.
Product: The range and quality of food were excellent. Table service was professional and unobtrusive.

Service: Excellent in all aspects
Product: Excellent food and service

Service: We appreciated that the tea service was flexible to be able to use soy milk and give us a vegetarian spread! The lightening bolts over the harbour made for an exciting cruise!
Product: Please See other paragraph

We had a fabulous time aboard Sydney 2000. It was our wedding anniversary. The staff made us very welcome and even organised for our fellow passengers to give us a round of applause. The bar staff shouted us mocktails with sparklers. We also met another couple sitting near us from Tasmania and by the end of the cruise we were organising to visit them for a holiday.

The service was great but not exceptional

We had a long lunch harbour cruise on the MV2000 for our anniversary. the food and service was first -class.

Service: Fantastic experience for my Father’s 80th birthday. Service and food was excellent.
Product: Food and service was excellent.

Great afternoon for the hi tea cruise will be back when we are in sydney again . Regards from new Zealand.

Service: Yes, I would recommend the service. Cannot think of any complaints.
Product: The coffee options which printed on a card at one end of the table and not obvious, were not pointed out to us.

Service: Food availability - no dessert when went to eat and drink service non existent not even water
Product: As mentioned on previous comments

Service: Excellent service. A bit shocked we were not told that the coffee was extra - $8 a cup was too high.
Product: Excellent lunch, service and position of table

Service: Wonderful welcome at wharf and on board the ship. Staff with a great attitude who enjoy their jobs and working with their customers. Seafood plus included in buffet with deserts n tea/coffee/ hot choc... and on our fabulous harbour. What amazing views. Met the blokes with the best jobs in Sydney...
Product: The picture says 100 words... and the food was so fresh and the supply continued. Excellent value for money.

Service: The service exceeded expectations. Staff were incredibly attentive and polite.
Product: The lunch was delicious and good size servings. Also had a drinks package and was well worth it.

Service: Yes had a wonderful time service and food great would come back again for sure. Would recommend to anyone.
Product: Lovely fresh and delicious

Service: Amazed by the efficiency of the movement of ferries in and out of the terminal. It seems to run like clockwork. The help at the ticket office was very much appreciated. The lunch cruise was very good from beginning to end.
Product: Very good value for money

LOVLEY DAY , GREAT SERVICE

Service: I had booked for 36 people for my mums 60th birthday party. We have been on the Captain Cruise for the Seafood buffet lunch before which I was very impressed with, however, unfortunately this time I was extremely disappointed with the quality of food and the poor variety of food. I was extremely embarrassed in front of my friends and family making them pay $85 per head for terrible quality and terrible variety. A seafood buffet should include grilled fish, cold crabs or bugs, smoked salmon, oysters, and cold prawns. Unfortunately at this event, the only seafood offered was smoked salmon prawns and oysters. Also the non seafood options were terrible. The vegetable curry was awful, it was so obvious the veggies were from the frozen variety and their texture was tasteless and resembled cardboard. The salads were lacking substance and the roast ham was sliced roughly and was so salty.
I have enjoyed RSL food for 1/4 of the price over this buffet. It was so sad that mum didn't enjoy the food at her 60th birthday and I will never book an event or take the gamble that the quality will be as good as it used to be. It was way too expensive for the poor variety and so embarrassing for your lovely staff to be serving such a boring lunch.
Product: My above feedback will explain.

Service: We were greeted by friendly staff before we even boarded the ship! Onboard the staff were all smiles and the service was great.
Product: This was a surprise gift for 2 special girlfriends and they told me several times that this experience was the best hi-tea they have had

Service: Good variety of food. Pleasant crew. Good information for the tour.
Product: Great variety . Nice and hot.

Service: Our Waitress was great
Product: It was fine..........,................

Service: Very good experience!
Product: Good service..! I loved it..

Service: Nice food and a pleasant experience, the team had a good time. Thanks!
Product: Service and food were both great.

When I did the online booking it kept reverting back to the current date instead of the planned date. I changed it twice but when I checked, I was booked on a long lunch cruise that day even though the start time had already elapsed. A quick phone call and his was rectified.

Service and food was amazing just wished the actual cruise was a bit longer.

Service: We both thoroughly enjoyed ourselves, and the food was wonderful lots of choices.
Product: Absolutly fabulous seafood lunch

Every Captain Cook cruise we have been on have given us exemplary service

Service: Good buffet, helpful friendly staff
Product: No shortage of food. Well stocked buffet good selection

Service: The service at the table was good but not exceptional. More help with drink service would have enhanced the experience.
Product: The quality of the seafood was first rate, although some people in our group felt that the replenishment of the serving plates was slow to happen, considering that the cruise only lasted two hours.

The full complement of desserts was not available to all of our group as these were not in great abundance and not replenished.

We were really looked after. The space was perfect. I would recommend the experience.

Service: Everything was well done and the staff were friendly and very attentive,we will back!,
Product: Easy booking friendly web site

Service: Food was great, staff were fabulous. We very much appreciated the staff making my cousin's birthday special by bringing out a cake and singing happy birthday to him.
Product: I would have liked the option to add a beverage package onboard.

We enjoyed our cruise, and the food was great. We would do it again. The long lunch cruise goes over some parts of the harbour twice. We would have preferred travelling further instead.

Service: Good ambience great food
Product: Good ambience great food continue

Service: Not up to expectation
Long Lunch Cruise was very short on cruising the best harbour in the world.
Three times into Darling Harbour and not much further than Elizabeth Bay can hardly be called a SYDNEY HARBOUR CRUISE!!!!
The food was average and the wine prices were expensive.
Product: Not up to scratch when you are trying to impress visitors

Food and service was great but the commentary was very hard to hear

Service: The food was excellent. The groups that attended were interesting to talk with, and the harbour spectacle is always worth raving about.
Product: Good food, very well presented

Service: The cruise around the harbour was good, but we could have been inform in regards to the lunch arrangement.
Product: Seafood lunch was o.k., but we could have been informed of proceedings for getting our lunch.

Most Definitely would recommend, service was excellent

Service: I’ve been to captin Cook high tea cruise before and I really enjoy it howevery this time I booked it to my family who were visiting from oversease, the experiene was really really bad, they were very laye in serving us food, all the table got their high tea except us almost 30 min after the cruise started. We also requested for all the food that has Pork to be removed and they brought it only fruite and vegtable which is a vegeterian menue we did not ask for. They took another 30 min to provide the food and we had less that 30 min to finish our food it was ruched, we also needed water but could not find anyone to ask there were no service till the end of the cruise they arrived and we asked them for water and coffe and they replyed that the cruise ended. It was soo bad we did not enjoye it
Product: The cruise was not worth the money at all

Service: Really good food very clean. Staff terrific!
Product: Good food well presented and staff were so nice

We were a group of 10 relatives looking for somewhere different for lunch around Circular Quay and decided instead to try your "long Lunch" cruise. Apart from our table to be somewhat crowded we all had a great time. Personally, because of my age I found it difficult to traverse the steep stairs onboard. The food was better than expected and enjoyed by all.

Service was excellent as was the food. Wine list could be improved. Do feel that having a top food and premium beverage package that we were charged for tea and coffees! Really.!! Staff felt embarrassed at having to ask for $$$ form tea and coffees. We had spent over $300 per couple on the day.

Service: Booking for 35 was a simple process and the seating was perfect. The food was very delicious and plentiful.
Product: See previous comments as menu and quality was first class

Service: Well organized. The buffet luncheon was very good, food plentiful.
Product: Plenty of choice ang good quality.

Service: Bar staff were slow at serving& seemed I bit confused regarding people’s drink orders.
Product: Seafood was great. It did not run out as well.

Service: Yes i certainly would,the service was fantastic.
Product: The food was beautiful and plentiful.

Did not complete my request to wish my parents on their anniversary or add a sparkle to their dessert. Bad!! To state long lunch cruise is deceptive when the lunch is finished well before time only to repeat another round of dropping and picking passengers. What’s the point taking two rounds of the harbour??
Pathetic for it’s worth.

Lovely cruise. Beautiful boat and friendly staff with delicious cocktails.
It was advertised as a seafood buffet however there was only smoked salmon and cold prawns as the seafood - no fresh fish or scallops or any other seafood. Only chicken and curry and rice and salad. I was disappointed, as I’m pescatarian (I don’t eat meat, only fish) and also celiac so I can’t have gluten - which meant I was limited to smoked salmon and salad and a couple prawns.

Service: The food was good, service for drinks was a bite slow
Product: My wife enjoyed herself, priceless.

Service: Wonderful experience with friendly staff n variety food
Product: Excellent food nice service

Service: The service on the cruise by the buffet staff was excellent - the bar staff seemed a little lost at first - could not find drink lists and had to wait for someone to come and help when we paid cash. The greeting staff were good but allowed large groups of overseas tourist on before others who were in the queue. All tables see allocated so I couldn’t see why they had to have precedence over other guests.
Product: Good variety, continuously replenished know one would have gone hungry.

Very courteous staff and very obliging when asked for assistance.

Service: A perfect lunch cruise on valentines day.

Only reason I did not give 5 stars is that I was unable to upgrade to the drinks package once on board (had to be done before).
Product: A perfect lunch cruise on valentines day.

Only reason I did not give 5 stars is that I was unable to upgrade to the drinks package once on board (had to be done before).

Extremely good value for money. We had an overseas visitor so the commentary was also a good option, as well as the diverse meal.

At the time of booking there was a question of special diatery requierments.
We specified gluten free and lactose free. But unfortunately there was no lactose free and then we sent our feed back with full explanation.

Service: Good.
Product: Good service and choice of food.

Food good but main course things like oysters (superb) ran out a little too quickly.

I thoroughly enjoyed the lunch experience on board. Everything was as I was expecting it to be! Beautifully presented with helpful waiters/waitresses. The commentary was most interesting giving me information I had not known about. It was a beautiful day and the sailing was very smooth.

Everything was really done well - boarding was smooth, food and beverages done well and nicely presented, staff all very accommodating. My only reservation, speaking as a tourist, is that it would have been nice to have a nice-but-limited commentary as to what we were seeing on the shores. We passed some interesting looking things and it would have been nice to know what they were. Again, we had a very nice time and I'd say we received good value-for-money.

Service: From purchasing tickets online to the lovely food and quick service to our seats once on board, this was very good.

The only down side was the 'circus' in getting aboard. Signage was not available to say that seafood buffet patrons were to gather at the bow of the vessel, and the other type of cruise were to gather towards the stern. An employee of the company (who was patient and trying his best) was assailed by many patrons requiring clarification with lots of shouting of directions and inability to be heard. Felt like being herded like animals...this could have been better handled to have a better experience.
Product: The seafood was very fresh, and there was lots of it, near empty trays were replenished regularly, there was a good choice of other food to pick from. The vegetable curry was particularly good.
Was not made aware that there was a coffee machine and filtered coffee available in another area.

Had a lovely afternoon and the food was amazing we had to go for a walk after it as we ate far too much....3rd time and will be back for a 4th...

Value for money and great service from the staff

Great service and the food was delicious!
This is a great way to celebrate a birthday.
Our waitress was very attentive and efficient.
Thankyou Captain Cook Cruises!

Service: The service was very good but there could have been more plates ready for people to use.
Product: The seafood was great but the rest of the food was nice but pretty ordinary.

Service: Easy on line booking experience. We boarded on time and were shown to our window table which had great views of Sydney harbour. We were served drinks quickly by a friendly and helpful member of staff. The buffet lunch was exceptional - great choice of seafood and salads. There was also a hot option (did not sample) as love seafood. Nice range of desserts, cheese and crackers. Coffee/tea available. Enjoyed informative and entertaining commentary about the harbour and it’s history. Great views of the Opera House and bridge. Would strongly recommend.
Product: Brilliant food and plenty of choice

The buffet was very limited, however what little choice was there it was quite good

Service: The service provided was friendly and professional
Product: We bought this at a special rate and thought it was great value for money

Service: Easy boarding, good food,drink and service..definetly would do again
Product: great afternoon, good food and wine

Service: The staff went out of their way to ensure that all went well and I was impressed with the way your staff reacted to a great influx of people especially at boarding time.
Your bar and waitress staff were exemplary offering top up drinks without having to wait until the drinks were finished.
It was my wife's birthday and the cabin waitress, without any request being made, produced a small cake with a sparkler - very thoughtful and to the delight of my wife.
The buffet food was good but somewhat frantic due to the number of guests at the buffet table.
All in all the buffet cruise was great value and I would recommend anyone to take the cruise.
Product: Could have been spread out to minimise activity in a small serving area

Seniors Seafood Buffet Cruise – Captain Cook Cruises 17/02/2019 Review
The staff in the booking office were very pleasant and courteous as usual.This was the 5th or 6th year that 3 of my friends and I have been on the Seniors Seafood Buffet Cruise. Last year I complained about the absence of crab on the buffet and also that the price had risen by another $5.00. This year again there wasn't any crab on the buffet. In previous years there was a couple of meat dishes and a vegetable curry which was quite nice but there wasn't any meat except for some ham swimming in some kind of liquid and some chicken drumsticks also swimming in some kind of liquid. Also the price had risen by another $4.00 making it $59.00. I don't believe that the food was up to standard and there wasn’t much of it. Next year the price will probably be well into the $60s mark and I will be seriously considering if it is worth attending again. The quality and variety of the food was even lower than last year and I’m sorry but I can only give 3 stars as the standard has dropped since 2017 when I would have given 5 stars.

Service: Very friendly staff extremely efficient and helpful as my husband is disabled !
Product: Great meal nice wine!! Fantastic trip !

Service: Staff was very helpful and efficient; and the food was delicious. But drinks were expensive and we had to ask for salt. I left my credit card behind but nobody bothered to email/phone me about it.
Product: It was all fresh and very nice

All the staffs are hard-working.

Service: All the waiting girls were exceptional, lovely personalties,

Boat was well presented, windows cleaned,
Product: Food and content all exceptional, no complaints here

Service: Very clean boat/ship, Lovely friendly polite staff and excellent staff. Sorry not on my mobile.
Product: We were very satisfied and loved the fresh oysters, the pork was excellent as was the chicken legs and all salads.

Service: Our waitress, Kellie, gave us exceptional service in a friendly caring manner. The meal was delicious and my food allergy was catered for.
Product: I had to cancel one ticket and a refund was arranged without problems.

Service: really good buffet
Product: good and nice staff, great view

Service: The best part was meeting Captain Cook at the departure!!
We were greeted in a warm and friendly manner and during the Long Lunch Cruise we were treated with great respect, friendliness, warmth and in a very professional way. The staff were most obliging and we could not fault them. We were celebrating a birthday and the dessert arrived with sparklers and candles and the staff sang Happy Birthday. 10/10
Product: Everything was done professionally and in a warm and caring manner

Service: Yes, we would certainly buy another cruise with you. The service was friendly and more than adequate.
Product: The service was excellent though initially we were waiting at the wharf to board the ferry not having been told that we needed to get a boarding pass at the entrance counter. This was fortunately rectified in time to board when necessary.

Service: The catering was excellent with a friendly and experienced staff.
Product: Good value for the money.

Service: The service and the food were great. The staffs were nice and friendly. I’d have a wonderful lunch and beautiful view with my family.
Product: Oysters were fresh and sweet. The prawns were great too.

The route was too short. On the booking it was shown 3.5 hours but was about 2 hrs.

Very professional and well organised. Food was good too.

Service: friendly and professional
Product: good variety of food served
presentation lovely

Service: All staff were efficient, polite, and welcoming
Product: I expected more choice. Salmon was over cooked. Too few vegetables. Really nothing special, which is surely what you should be aiming for.

Service: Fantastic staff , we just love the whole lunch experience . We have been on a few now and will be in many more in future .
Product: Excellent value, great day

Service: Good service, good food. Great views.
Product: Good service, good food. Great views.

Staff very pleasant and professional. Boat on time and clean.
Food was very tasty service was not rushed!
As I had overseas visitors they were as impressed as I was.
Another complement on your toilets.( something you probably don't get very often but is part of the service)
As we had two Wedding Anniversaries to celebrate(40 & 50) it was a most enjoyable afternoon and would recommend your cruises.

Service: Lance was very attentive and helpful .
His understanding of different wine varieties was limited but he just needs experience
Product: I’m a Sydney boy, born and bred.
My brother worked with you guys for years so I know the product well.
I know the harbour, it’s beautiful.
Food was great .
Lance’s service was great .
Wine was disappointing .
I took and paid for myself and 3 guests . I paid for the premium drinks package . I tried every red and two whites .
The Tyrells moon mountain which I buy on special at Dan Murphys for 20 dollars a bottle was the only average / decent quality wine available .
Such a disappointment .
A little embarrassing actually.
We hoped for better.
One glass of the Mawson had to be taken away . Obviously the bottle was open too long.
As I said , everything else was so good. Why let yourselves down with the wine list, especially today when so many people enjoy food and wine matching .
Anyway we will be back , but I hope this aspect improves . I’m happy to help with the wine selection if u ever want help.
Thankyou

Service: The service was lovely and very wonderfulAnd we can really enjoyed the lunch The food was wonderful and amazing
Product: The lunch was fantastic and amazing the cruise could’ve gone out to see a bit further

Yes definetly recommend After the horrible storm on the Friday they accomadated us by giving us a Lunch cruise Thank youMy friend has wanted to do a Harbour cruise for 30 years so it was wonderful she had the chance Both Res on chat and the girl the next day were so helpful and very polite

Great Service, Great food and atmosphere

Service: The service was first rate from the moment we stepped onto the vessel to the moment we left. Fabulous way to spend an afternoon.
Product: Great experience, the food was amazing! The views to die for. The highlight of our trip.

Staff were friendly and professional. The cruise ran to schedule and the High Tea was delicious. I booked this cruise to give a relative from overseas a Sydney experience but I enjoyed it just as much being a local.

Service: Great value for money & exceptional service!
Product: Great value for money!!!!

Service: Cruise OK but a bit repetitive. Lunch disappointing - grilled salmon with a bit of salad poor value for money. Coffee extra - not particularly good.
Product: Cruise OK, lunch disappointing: not good value for money

Service: Would definitely take this cruise again. Great way to show visitors our beautiful harbour. The food on the buffet was lovely.
Product: There was a very good choice of food. Very enjoyable.

Service: 1st class very happy with staff and food.we will come back and tell our friends about Captain Cook Cruise's..We had a great day..Thank you
Product: Food was so good love it all

Service: Their greeting and the afternoon tea provided were very good. My only complaint would be the lack of a commentary which would make the cruise much more meaningful for tourists.
Product: The high tea was great, but I would have like more sandwiches instead of cakes.

Service: Staff were absolutely fabulous, very friendly, very attentive. Bent over backwards to make sure we were entirely happy. "We" being a group of 4 senior ladies.
Product: Enjoyed the lunch but to be honest not the best I have ever had.

I booked for a 70th birthday party - all who attended had a lovely day and we are likely to do again. Crew were attentive, asked was it a special occasion and added sparklers to the birthday girls dessert. Thank you for making such a memorable experience

Service: Outstanding food quality and excellent service
Product: Great value, especially the Bar package

Service: This is our second 'meal' cruise and the food and service was just as good as the first time. We took some American friends and they too were impressed
Product: Excellent food and service

Service: As always Captain Cook has done it again!
I've been to another harbour cruise with Cook but this was my first with the seafood buffet.
The food was fresh and delicious, customer service excellent and the cruise itself awesome.
Flew from Melbourne for a special occasion and am so glad I did.
Product: For the price of a buffet excellent.

Good service with a nice trip

Service: It was a great service. Nice food and ambiance.
Product: Easy online booking. Very good

Service: The service was excellent and could not be faulted. Your Seafood Buffet Lunch was one of the best that I have had and compared favourably with any seafood buffet that I have had in restaurant's onshore and who most probably have greater facility's than what you have on board. I can only say on behalf of myself and the company I was with, Thank You for a most pleasant day on the harbour.
Product: Drinks a little expensive, but there again it was Sydney Harbour. seafood was excellent and very fresh definitely value for money.

Great service, well done to the team, a very relaxed and enjoyable experience

Service: From boarding to being seated by a friendly courteous staff member to enjoying the food and interesting commentary the whole cruise was excellent
Product: The lunch was good with enough choice

Service: Late start, waiting in sun for 15 minutes to board. When set sail, food was not ready/ organised, waiters running around looking disorganised and frantic, not knowing what each was doing. Nobody replenished our water the whole trip.
Product: Not enough variety, deserts ran out quickly, not replenished quickly enough for such a short trip.

Service: Well organised, good service, excellent cold seafood, good salads. Less than perfect was the hot food selection where the only really attractive dish was the chicken which was off the menu for one of us because it contained chilli.
Product: Easy to book, irritating to have to look up starting times. I should not have purchaes the drinks package, one of us is a non-drinker. Purchasing individual drink would have been cheaper.

Service: The cruise was a good overview of Sydney Harbour and the food served was delicious.
Product: The food was delicious with excellent variety

Service: Personnel agréable et disponible. Beau buffet. Croisière sympathique.
Product: Bon et beau buffet. Croisière agréable

Service: Had friends from Canada they loved it lunch was great as well
Product: all good oysters and salmon prawns what more could you want ?

环境优美舒适。
游览景点超值。
餐食用料优质。
品种丰富可口。

Service: the service was really good and the food was excellent
Product: food was excellent but seeing as it was a long lunch, was disappointed that coffee & tea was not included in the price

Service was great, staffs were very helpful and friendly, we booked the 3 course long lunch, very classy set up, very relaxing. Food was average thou，but dessert was the highlight, overall we we’re quite happy, it was myself and a friends family from overseas. Would recommend to my other overseas friends if they visit Sydney

Great service, great views, great food.

Meal was fine, however there really wasn't a gap between the courses

Being from the US, I found the food very delicious and the service was excellent

An excellent day on the magnificent Sydney Harbour was experienced by our group of seven, on board the equally magnificent Captain Cook Cruise boat (ship?).
The weather was wonderful, the food was wonderful and the outlook was equally wonderful. Will definitely book again.

Service: The service was excellent. The food was great. We took visitors from the UK on the cruise and they were very impressed. You can't improve on the scenery, but you did show it off very well.
Product: We took visitors from the UK on the cruise and they were very impressed. You can't improve on the scenery, but you did show it off very well.

Service: Excellent food and services
Product: Excellent foods and services

It was great! Very good experience for couples, friends or family. Delicious and exquisite desserts.

Service: the information the history provided on the tour was good. what i didnt enjoy was the few options for the buffet lunch especially for halal eating guests.
Product: wouldve gotten excellent if the food had more halal options

Service: I will definitely recommend this cruise, great for the family but also for special event with your partner
Product: Food was delicious, everybody can find something they enjoy

Service: We thought the service was very good. The staff were all pleasant, the food was plentiful and fresh. However the coffee wasn't hot enough or tasteful. We used this cruise to celebrate our 40th wedding anniversary!
Product: It was good value for money, very relaxing.

Service: Excellent
Product: Could have more variety..

Service from the time we boarded to disembark was excellent. Staff were very friendly
Food choice was beautiful

Service: A very pleasant experience,boarding was flawless and quick, window seat, good commentary, only downsize, there could have been more non seafood options on the buffet.
Product: Easy to book, I preferred it when the ticket was on =line rather than having to queue to get tickets at wharf.

Service: Food and service all ok. Found the area hot at times, lack of air con.
Product: Cruise interrupted by returning to dock. Not all on harbour.

Service: Very good service. Coffee machine wasnt working very well. Otherwise all goof
Product: Good lunch and cruise. Couldnt hear commentary very well

Service: Great staff an service good harbour cruise
Product: Great cruise an service was tops

Service: ランチクルーズで窓側の席を選びました。別料金がかかりますが、それだけの価値あると思います。お料理も美味しく、窓からの景色も堪能できました。お勧めです！
Product: スタッフのサービスも良く、料理も美味しく、窓側からの景色もとても綺麗でした！

we had a great time

Service: The service was friendly and the food was fabulous
Product: The crew, the boat, the food, the view, the company all fabulous

Service: The cruise, the setting and the 3 course meal were all excellent. If I were to be critical it would be the slight evidence of confusion among the staff early in the cruise with their approach to addressing the drinks arrangements, the selection of the menu choice and then the actual bringing to the table. We seemed to sit for a long while with no contact on any front while some other tables were into their second course. There seemed to be a need for someone calling the shots and organising who was to go to which table etc. Another minor point, it is a pity there isn't a lift up to the top deck floor. I am having mobility problems currently and the steep steps presented some slight problems.
Product: I said all I needed to in the previous page

Check in and boarding smooth and we’ll organised. Staff on the ship were courteous and attentive. The 3 course meal was delicious. The ship was clean and well maintained. I would come again and highly recommend it.

Service: I had read a lot of the negative reviews before booking and was a bit nervous I’d picked the wrong company but our experience was awesome! The service was great, very attentive and we had absolutely no problems getting drink service. The food was really nice and there was plenty of it. The Staff were really friendly and good with my 2 kids (3 and 8 years old). The views of course amazing. Overall totally worth it! And would definitely recommend.
Product: Great food, variety and plenty of it.

................ ................

Very attentive & friendly service. Three course luncheon was delicious. Cruise ship
was very clean & our table had amazing views.

We took my elderly parents on the lunch cruise. Everyone was helpful. Very relaxed atmosphere with the right amount of commentary.

Service: Excellent cruise on a very clean vessel with happy and courteous Staff. The buffet lunch was plentiful and tasty with good selection. Enjoyed it all
Product: Lovely lunch with good selection

Service: Excellent service from booking right upto the seating arrangement of our small group of 12. The food and selection was fresh and delicious. Everyone was extremely happy and cannot wait to return.
Product: Great service and food was fresh

Service: Meals were serviced at a good pace. Staff were friendly.
Product: I enjoyed the long lunch, however; I was disappointed that my booking for the the buffet lunch was changed due to low numbers. I had specifically booked with Captain Cook Cruises because of the seafood offered at the buffet.

Service: Food and Staff were Excellent. Marketing was confusing and ultimately a let-down. In buying the premier tickets, we expected we were going on a 3 hr full harbour cruise with commentary and a nice lunch. Instead we were going for a nice lunch (it was) on the harbour and getting shuttled between stops for the convenience of others, so we got off an hour early. That there was going to be no commentary was not evident until the money had been paid and it was on the receipt. It is all about managing expectations - if we had known what we were going to be in for we would have had lunch somewhere else and bought a 'proper' cruise, with commentary.
Product: Food and service was great, plus the venue.

Service: Second time I've dined with Captain Cook Cruises and enjoyed it just as much this time round. The cruise itself was informative and provided great views of iconic landmarks and the food was delicious with a good range considering it was only for lunch. Service staff were professional and friendly.
Product: Worth every penny - loved the lunch! Enjoyed our time on the boat and would do it again.

Service: Very easy to book and very clear.
Product: Food was good, but expected soft drinks were offered, not only tap water.

Service: Great service, friendly staff.
Product: Lovely food, great atmosphere.

Absolutely wondrous. My family had a great time. Best way to see Sydney. Food was generous (and I’m a biggish dude).

Absolutely loved it and the food and service were excellent!

Service: Yes
Product: Delicious food, sea food are fresh

Service: 食物還可以，有一道椰子甜點很好吃，可惜另外兩個人的甜點上錯了。風景非常棒，尤其是好天氣時，吃晚飯後可以好好到頂層去欣賞風景。很難忘的回憶
Product: 整體來說很不錯，但是食物部分可能需要加強，比較可惜。

Lovely helpful staff from start to finish. From the order point on the phone, to meeting and serving our lunch. Couldn't be nicer. Food was great and arrived promptly.

The only comment I would make is to change your menu advertised on the website, as it was the 2017 menu and I thought it hadn't changed, but when the day came it was a bit different which was a good thing.

Good service good food friendly staff I recommend to everyone. I will come back again my friends from Melbourne enjoyed thank you ❤️

great experience

Arina was the lady who looked after us all afternoon during our celebration and she did a superb job! She was very friendly, professional and helpful throughout the cruise. We would highly recommend for people to have their celebrations on The Long Lunch private dining area - Sirus Roomwith Captain Cook Cruises!

Service: Food was excellent,table service could have been a little better but overall great experience
Product: Loved the oysters and prawns

Service: Received what we felt like royalty treatment!
Friendly
Welcoming
Constantly checking to see if we were ok for drinks and food
Product: Foodwas amazing and provided at a timely manner

Service: All staff were extremely pleasant and efficient and well presented. Food was good but could have been hotter.
Our waitress, Eesha (sp) was especially efficient and attentive to our requests.
Ship was very well presented and clean.
Our guest was celebrating his 80th birthday and thoroughly enjoyed the experience.
Product: Cruise was 3 1/2 hours and we thought that the route would include more of Sydney Harbour than it did.
The route was repetitive with time spent at Circular Quay and King Street Wharf. Last 1 1/2 hours a waste. Cruise to Manly, Balmoral, Hunters Hill & Parramatta River would improve experience.
We had no commentary in the top restaurant.

Service: Excellent in every respect & value for money. I would highly recommend
Product: Value for money, great food, wine & service

Service: Absolutely fantastic! Great food, excellent service, awesome day, my third trip.
Product: It is the best way afternoon.

The best service

Service: It was 5 star service and good hospitality.
Product: Food was nice and more than enough on the tables.

Great service and variety of food!

会推荐

5 of us had a fabulous day. Weather wise it was a good day only made better by the excellent food and attention to detail by the staff.
Lovely to just be able to put your feet under the table and be treated with respect.

Service: Nice food and service but the extra $15 per person for a window seat is too much. $10 per person would be reasonable.
Product: Food and service is good. Extra $15 per person for window seat is too much. $10 per person would be reasonable. I booked table for eight. Only four are facing the window the way the table was set up.

Service: This is one of the best valued packages, and always a favourite, the food is top notch, (love the salmon) great service from the attentive staff, and the views are a million dollars.
Product: Best value for money tour.

Good view

Service: Staff and food good
Product: Food good and service good

Service: excellent service and food. We thought the cruise was too long for the children, they got bored on the last leg.
Product: Good value for lunch on the harbour

Service: We chose the 4 hour package and charged drinks back to our bill.
Every one commented how good the food is! The young girl looking after us made us feel very welcome. The cruise vessel is amazing what a superb way to view Sydney harbor and its surrounds!
Product: Well priced and worth every dollar paid to see the smiles on the faces of our team!

The service was excellent... Really enjoyed the food ..
The cruise around the harbour was very good well worth the money...

The Service was great, it was well organised and the meal was lovely. Yes we would recommend the cruise to friends.
Boarding process was very disorganised - not explained Seafood lunch same boat, different level.
Also option to stay onboard for extra hour was not conveyed to us or many others. 😌 However we quickly reboarded at Darling Harbour and enjoyed the views. Lunch was very tasty 😋

Service: Wait staff Keiiie was fabulous . Food was amazing. Will definitely book any long lunch cruise when we are in Sydney again
Product: Excellent value for money

The service was fantastic, however the price for new year's was too expensive.

Service: Good food. Good service. Fantastic View.
Product: Fish dish can be improved

Food is very fresh and enough to get full. Fantastic views for the whole harbour. It is worth to try.

Service: Superb. A very enjoyable experience. The service excellent, polite and very professional.
Product: The food was first class and plentiful.

Staff very helpful, food very good and commentary interesting.
Sights on harbour great

Service: Had a great time, I would rate 4 1/2 star rating. Service was a little slow in getting drinks once ordered, but food was great. Maybe some live entertainment would have been good even a solo guitarist singing songs for an hour or so . Other than that no complaints & would certainly recommend to others :)
Product: Food was excellent & plenty of it, drink service was a little slow

Would absolutely recommend this cruise to anyone. The price was reasonable. The food was lovely and the service was great. The assistance we received for the member of our party with mobility issues was also fantastic. Thank you for a memorable afternoon.

Service: Excellent information delivery over speaker system perfectly timed with arriving at locations. We liked our window seat and the servers. The only downside was the food - it was initially served upon boarding and then food service stopped within an hour of our two hour cruise. More food would have been nice as we didn't get to eat everything we wanted...
Product: Needed more continual bringing out of food. Ran out of Ham and not replenished. Delicious food otherwise.

Service: Captain Cook Cruise have always accommodated me and my carer with access onto the boat as I'm wheelchair bound.
they are friendly and helpful.
I always book for the dinner cruises every year, however this was my first lunch cruise and will continue to choose Captain Cook Cruises for my annual end of Christmas celebrations.
Product: Very helpful , always help my care with my wheel chair

On the whole an excellent outing. We would have liked our table cleared a little earlier. In the end I approached an attendant to clear the first course of plates so we could enjoy the rest of our meal. We were celebrating my son's 50th birthday.

from the beginning to the end everything was great, wonderful experience

Service: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.
Product: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.

Service: Drinks waiter confused our order and brought us a $55 bottle of wine (after charging our credit card) instead of a glass! Disappointed not to have the crab salad we had last year. Having said that we had a great outing, food was excellent and the trip was good value. Would certainly recommend it to friends. We have done the buffet lunch around Christmas 2 years in a row and would do it again next year.
Product: Excellent value, fresh food.

Whole experience was very good and have recommended to other family members. Staff were helpful and friendly.
One small disappointment- we were surprised that the dessert buffet did not have a Christmas theme, considering this was just two days before Christmas and I am sure that many of your customers were enjoying the event as part of their extended Christmas celebrations.

Thank you

Ship was clean and beautiful, food was brought out straight away and constantly topped up - so no-one went hungry and the bar service excellent. We picked a terrific day and the boat was only about half full. Great commentary even for locals to learn more about our beautiful harbour. Only down side was the cost of a bottle of wine - $60 was a bit over the top for a $13 bottle

Very good, maybe because we were on a smaller vessel which had less customers on it.

Easy to book online: seamless admin: cheery staff from ticket collection to wait staff

Service: I made a mistake in booking the cruise (wrong date) but the booking team were very helpful in correcting the error and sending out the corrected information. This was our second cruise with CCC ( first only a few weeks before) and we were delighted with every aspect of the organisation.
Product: A great family experience as we celebrated an early Christmas lunch. Great cruise with quality food and service.

Service: -1st class service and attention to our group
-food was of good quality
-and 👍👍 for overall rating
Product: -1st class service and attention to our group
-food was of high quality
-👍👍for overall rating

Attentive.

Service: Our group have taken this buffet lunch cruise 4 times over the past 5 years and this year were very disappointed with the experience. The buffet was quite limited, and not a lot of choice. One of our group had been on the exact same cruise 2 weeks earlier and the choice was better. The desserts were very poor with limited variety of fruit (the cheapest available it seemed) and the drinks were extremely expensive........$11-$12 for a glass of wine is highway robbery. On top of all that, the section was only half full and we were still crammed in with barely room to move, especially eating with no room to move your arms. Whilst we appreciated the window seating, we could not move from our seats backing on to the window as there was no room to move the seat back even a few centimetres to get out !! The staff came around taking our serviettes 45 minutes before the end of the cruise, like they were stopping guests from further eating. We will seriously not consider this again next year for our group.
Product: Very disappointing choice, limited compared to previous cruises with same company. Expensive drinks.

Service: The food was very good and the service was excellent. The cruise itself was disappointing as we only had a short cruise before we went back to port to drop off the people who had the seafood buffet and picked up the high tea customers. Consequently the advertised 3 h cruise turned out to be 2 by 75 min cruises interrupted by 30 min at the wharf.
Product: Lunch and service good. Cruise disappointing

Boat was comfortable but VERY noisy. Food was good and staff were friendly, polite and helpful.

What an amazing time, the service was fantastic and the food was delicious

attentive friendly staff, plenty of space around our tables, good food.

Service: We booked the Sirius private room for a group of 21 and had a very relaxed and enjoyable day. We were well attended throughout the cruise and I couldn't really fault it for the amount we paid. Amenities were all very clean and modern. We did however choose the premium drinks package which everyone had to be on (although about four in our group did not drink alcohol) - and on the day there "was not" Little Creatures beer on the menu as is advertised in the example drink menu on their website. Nor was there a suitable replacement for this. That was the only disappointment.
Product: Food was good although a few of us had meat slightly overcooked (not medium rare).

Service: Friendly staff who were polite and helpful. Ensured we had a memorable occasion.
Product: Great variety of foods and appropriate sized cake portions to enable more variety. Plenty of fresh fruit. Delicious ham. Water for tea not hot enough to enjoy.

Service: We received poor customer service. There was only one food station for the busy cruise and we needed to wait I. Long lines. Food ran out and wasn’t replaced quickly or left completely. Staff were in attentive and needed to be ask for assistance. Not good enough!
Product: Very ordinary and long waits not enough vegetarian food or assistance from staff at the buffet.

Service: Nice trip for older and younger in particular for family with babies or toddler. Your can have together a beautiful trip on the Sydney Harbour with guide and also taste an excellent Australian Long Dinner (Fish or Meat or Vegetarian as you prefer).
Product: Nice trip for older and younger in particular for family with babies or toddler. Your can have together a beautiful trip on the Sydney Harbour with guide and also taste an excellent Australian Long Dinner (Fish or Meat or Vegetarian as you prefer).

Service: Food service, wait staff fantastic and addressed our group requests. Food was great, but appears same menu from one year ago. Desert menu seemed to be the only new variety. However food quality was beautiful.
Product: Food fantastic, this is second year attending. Believe menu was the same entree and main a year ago. Would like something new for next year.

Service: Lovely food, good price,
Product: Good price, great scenery

Service: The service was outstanding and food was amazing such a variety and seafood was so fresh, Totall recommended and I am going to book again for the new year as we enjoyed it so much.
Product: Food and sea food was so fresh and just beautiful.

Service: On time, food was good, service good.
Product: Good choices and plenty available, hot food was hot and cold food cold, as they should be.

Service: Doing the same circuit twice didn’t make much sense.
Product: Easy to book online even the day before.

Service: The cruise was well organised, table seating was perfect - spaced so each table had ample space - , general atmosphere was quiet enough to talk and our waitress was genuinely lovely. The food options covered many dietary requirements and the food was really delicious. My friends can be hard to please but raved about the food.
The long lunch option is recommended as the shorter option would have meant we would have been rushing our meal. I would definitely recommend this option even to Sydney siders.
Product: Easy to do online and we got a 6 or more discount

Service: Perhaps you could charge less for alcholol
Product: Expensive salad and expensive booze

Service: This tour was amazing for the views, the service and the food. It was amazing to see Sydney Harbour. I would highly recommend it to others for all it included
Product: It was yummy with good food and choice and great value for money

Our only disappointment was that it was meant to be a Christmas Cruise and there was no decorations or music.
The food was beautiful.
There was limited information on where to get on or off as we were given our drinks bill an hour before we departed.

Everything went smoothly

Service: A great experience, thank you. Could have had vegetables with our lunch...
Product: Vegetables would have been good

I would definitely recommend this cruise. The tea and food were amazing and the service was great.

Very Goog!!!

Service: Easy to book online; great service; high standard of food and beverages.
Product: Food and beverages were a high standard, great service, comfortable surroundings.

Service: Good Afternoon,
I would just like to say that your customer service is above and beyond, from all levels of your staff from the waitresses, admin, chefs, doormen nothing was too much trouble.
Everything about booking this venue has been made trouble free, all of the staff that myself or our guest dealt with were more than competent.



Thanks much appreciated

Kym
Product: everything was perfect, great service and great staff

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Service: The overall experience was good but could have been great with the front desk experience from the pier and wharf desk. We had over 35+ guest for long lunch cruise and was placed in the private section of the ship. It was such a beautiful experience. Our staff complimented on the 3 course meal. It was delicious. We had a hiccup with guest seats but they quickly got that rectified and hassle free. They were accommodating.

The only bad experience I had was when the Pier desk only printed 25 onboard passes but I had increased the number of guests since my initial booking. The wharf 1 desk did not believe that I was supplied short and refused to provide the right number of boarding passes even after I have collected all 25 passes from all our staff to physically show her. Pier desk should have counted the passes to match what was on the amended record document. Luckily, I had the print out document. So she asked that I showed it to the staff onboard. Also, I was told that I could arrange the drink package when we get onboard but later asked to do so at the wharf 1 desk before the ship leaves so I had to run and pay this at wharf 1.

It would also be good to know when the desserts are being served. Most of us was on the deck and didnt realise that the dessert plates had been placed on our table.
Apart from that....It was good, and enjoyable experience.
Product: The food was delicious! Our staff compliment on the variety of choices. It was perfect!

Service: Attentive. Didn’t wait long for service even thigh they were very busy
Product: Perfect for our group Christmas celebration. Time to enjoy our meal and still be able to go up on deck

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

It was lovely - yummy food and a cruise of the harbour. We really felt spoiled.

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Service: Excellent cruise and staff. The meal and drinks package is highly recommended. Thank you for a great day.
Product: Great food and drinks package for the price

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Service: Service was great, wine selection was lovely, food was delicious (particularly the flourless orange cake dessert) and the scenery was perfect.
Product: Choices and food were both great.

Service: Staff were excellent food was delicious nothing was too much trouble !
Product: Easy to book awesome day everyone loved it !

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Service: Our cruise was lovely - food was great and very comfortable to be seated in air conditioned comfort. Would recommend highly
Product: GREAT SERVICE GREAT CREW GREAT EXPERIENCE

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Service: Good food good service good value. We have been on the lunch cruise 3 times now and have enjoyed it each time plus we are due to go on again this month with friends for our exmas get together.
Product: No problem we arranged it on the inter net

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Service: just a great idea.. High Tea on the harbour
Product: Awesome food , service and views

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

Service: This day was to be a special occasion for us and all the arrangements were to our real satisfaction.
Original booking was courteously handled; our personal table by the window was well selected by staff and both the meal and table service were professionally presented.
Product: four stars indicate a high standard anyway and as we all know, there is always room for improvement.
Perhaps some commentary on the later stages of the cruise (after lunch) would be appreciated by guests.

We arrived on time, the food was really good quality a nice price of stake the other dishes looked good to, we had the alcohol package, so we could just relax and enjoy, went for a last drink and they said the bar was closed when the cruise still some time left

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

Service: Excellent service and food. Would recommend this service.
Product: Service and food excellent.

Service: we enjoyed very much our cruise, the waitress that service us, Vivian was great , very helpful with my kids, she made our experience very lovely

the cons,
it was a bit disappointing no having help to take the pram up the stairs to the top level - as we have an infant 5 months old with us and she was asleep

it would make our experience more enjoyable if the cruise offer some extra service for the kids - also a different menu for kids under 10 year old, as my son 5 year old had only one third of the main meal
Product: Delicious food, great seat spot , want to do other cruise to enjoy the top of the boat, as this time was a bit harder as i had my 5 month old baby with us and was a bit windy day

Service: Had a very nice trip with Captain Cook Tours on the Harbour. The food was excellent and the cruise was so quiet and relaxing.
Product: Great food, although the tea could have been a bit hotter

always a great experience. staff very friendly

Service: The 3 course meal and service was fantastic however we didn’t get the commentary that the lower 2 decks received which was very disappointing
Product: Disappointed that we missed out on the commentary but the food and service was good

The food was great, but the kinds of food were less than I expected.

Service: Was great, delicious food and great presentation, an extra glass of wine would have been nice . Overall was fantastic, loved it , great views, venue, food, delicious.
Product: All perfect and delicious, an extra glass of wine only thing i could have asked for. Everything was delicious and presented beautifully.

Service: Excellent service. We didn't need to ask for anything. We were well looked after.
Product: It was enough time to enjoy our 3 course meal, have a few drinks, a chat and lots of laughs. Well worth every dollar.

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Helena, who took care of us were awesome! Food, ambience and view was good. It pays to pay for the premium package. Everyone had a good time. Thank you!

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Our waitress was awesome

Very warm welcome when we boarded. Excellent waiting staff' great food, would definitely travel again and would highly recommend to family and friends. We have previously travelled on board the Murray Princess and are happy to see the the same high level of service continues. Congratulations to all your staff!

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Had a great day out. Lunch lunch always good.

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Service: The entrance, the food, the drinks, view and ambience was amazing. However, I would recommend to wait with cleaning the tables after guests have left.

They started asking ''can I take the tray away'' 30 minutes before the end, and made us feel very rushed. Moreover they took our tea away shortly after, when we would have loved to drink some more. It felt a little rushed and I think it would add to the experience to wait.
Product: The high tea cruise was definitely worth the amount of money, really good value!

Service: Bookings were quick and easy. E-mails were concise and informative. Security regarding who I was when picking up the tickets was studious. Pleasant interactions with departure crew. Shipping crew were diligent in safety. Dining staff were friendly and fun to talk to. FOOD WAS DELIGHTFUL. Harbour in all it's splendor is to God's credit. ALL in ALL we would recommend these cruises to everyone. Thanks.
Product: Cost effective. Fun to do. Great way to see Sydney.

Service: Booking office staff great as we were running late , waiter staff were all brand new and being trained so was a little frustrating as they were doing some random stuff and we had to keep calling them over to ask for things . The meal was nice but felt very rushed - it could have easily been spread over the whole cruise rather than crammed into the first hour - especially as they were only 7 other tables on the deck .
Product: Not as good as expected especially with untrained waiters

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

Lovely food.. nice and fresh. Tbempink sparkling wine was sweet and very enjoyable. Pleasant staff.. a lovely treat for myself and my overseas guest!

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Service: Everything was great we really enjoyed it
Product: Reasonable we were happy with it just need pure blond beer on board

Service: Was a bit rushed for a long lunch
Product: Expensive but food was okay

Excellent service and friendly staff. We thoroughly enjoyed our meal and the trip on the harbour.

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Service: Service & food were fine. Particularly pleased that we could pay for the drink bill individually - those who drink less weren't subsidising those who drink more.
Product: Everyone in our party enjoyed their meal. Beer listing lacked imagination.

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

Service was good, view was great! This is the best way to do high tea and tour the Harbour.

Service: Went on the Long Lunch. We had a beautiful day food was good and the Service was excelent.
Product: Food was very nice a good selection. Had the table service. Wine a bit dear but very nice.

Service: We were made to feel very welcome. The service was exceptional. The food was exemplary. It was my sons 40th birthday. We all had a wonderful day out on the harbour.
Product: Please see the above comments.

Service: The vessel was well presented and the staff very courteous. Food was of a good stansard and well presented. We were on the Long Lunch cruise and we were disappointed that their was no commentary . We also paid for the drink package and found that once all course were served the staff seemed to slow down on the table service . We are not big drinkers but I don't think we should have to chase staff to ask for a drink.
Product: Refer above for all my comments.

Service: The one stand out feature of our trip on Wednesday 24th October was the young lady that looked after us that day. We were up on the top deck for a long lunch. As I do not remember the name of the young lady perhaps you could look at your roster and tell her what asset she is to your business. The food was of a very good standard and the cruise itself was very enjoyable. The only criticism we have would be the dessert. We feel that they should serve cream or ice cream with the slices as they are a little dry without anything. Once again our congratulations to the young lass that served us, WELL DONE.

Ron and Anita Mortimer.Excellent
Product: I have covered all our opinions in the last, RATE YOUR CUSTOMER EXPERIENCE.

Service: Everything about our experience with Captain Cook Cruises was just spot on.
The service, the high tea and the vessel itself provided a very enjoyable time.
Of course our beautiful Sydney Harbour was the perfect backdrop.
Product: Very easy to view options and book on line.

Service: The crew looked after us excellently on our lunch cruise for our 50th wedding anniversary.
Product: The team looked after special dietary needs very well.
Food was great and well prepared and very tasty.

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

Service: The wait staff were excellent very helpful and happy,
The food was 5 star, fresh and the meat was cooked perfectly to what we requested.
Product: Very good value for money

The cruise was lovely and the lunch was delicious!
We did a lot of research before selecting the Long Lunch Cruise which was supposed to have been about 3 1/2 hours, but in the end it was only 2 hours long. We could have stayed on board for another loop around the harbour, but that would have taken another two hours and we would have missed our collection time. We should rather have chosen a cruise with a proper commentary.

Service: Great cruise, wonderful staff, beautiful food.
Fantastic views what more could you want.
Product: Fantastic value, recommended.

Excellent lunch - great day out

We had booked our cruise for March. However, my wife suffered an illness just at that time which put her in a wheel-chair. Captain cook Cruises were very helpful in allowing us to postpone our cruise, which we then had two weeks ago. We are very grateful for the assistance we received getting on and off and for the personalised service given to us on the lower deck, by the lovely and friendly staff.

It is a big thing for us, that despite disability we can still enjoy so many things in life.

Thank you so much.

Bill and Ruth Thomas.

Service: The service was prompt and professional, good value for money.
Product: The food was excellent, presented and tested good.

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

Service: Awesome
Product: Easy process, purchased online.

Service: I asked for a nice table for my hubby who was celebrating his birthday and they even put a sparkle on his dessert. It was a lovely surprise.
Product: Meal was beautifully presented and a good selection.

The food was very good. The cruise enjoyable.
Staff attention to table service could have been better.

Service: The atmosphere during cruise was fantastic. Staff was very helpful and pleasant throughout our stay on board. A great choice of meals which catered for all tastes, cooked perfectly and presented well...Taste sensational. The length of cruise was such that you were not rushed to eat you meal and could take in all the sights and enjoy the whole experience. Loved every second of our anniversary cruise.
Product: Great value for money. Will recommend to our friends

Service: excellant
Product: Service was excellant, meal good

Service: Fit for a Queen
Product: Couldn't fault anything
The whole experience was marvelous
From the Master Chef onboard to All Staff, making our cruise very memorable

Beautiful harbour cruising - even on a rainy day - excellent food, friendly help for a person with mobility problems (2 flights of stairs ! ) wait staff most cordial ,but not too attentive to detail. The perfect place to see our harbour, thank you.

Food and service where wonderful, all with the beautiful back drop of Sydney Harbour - We had elderly people and children, all enjoyed it. Highly recommend

Service: Highly recommend.
Product: Delicious meal, and service.

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

From the moment on board our host V was good humoured and hospitable. The cruise was very comfortable, meal very good quality and the drinks flowed making this experience worth every cent. Brilliant Sydney!

Very enjoyable cruise, helpful and friendly staff. excellent qualiry and value 3 course lunch and wine.

Service: Excellent service provided by the staff. Friendly and approachable. They even waited an additional 5 mins so that one of the group members (who was delayed) was able to make it for the cruise on time.

The only area of improvement would be the choice for vegetarian options. The entrée and dessert was good, however the main was not very enjoyable. Maybe consider other options. Thank you
Product: Easy to book and great discounts provided for large groups

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Service: Was an absolutely beautiful high tea. The room out the front we were given was above expectations and the quality of the high tea would have been one of the best I have had.
Product: Was well worth the price even paying the extra for the private room

I wanted to acknowledge Elmer (our waiter) for his kindness towards my mother who was struggling up the stairs. He came to her assistance unsolicited, demonstrating care and courtesy and helping an old lady feel respected. Thank you Elmer.

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

It was awesome! The service was also great! Thank you!!!

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Service: If you could have many different kind of tea...like not only one which you choose first, would be much nicer.
Product: If you could have many different kinds of tea...like not only one you chose, would be much better value.

It was a very relaxing afternoon. The food was delicious and l would have expected the same dish in a 5 star restaurant.
Great value! Wonderful views!

Ended up missing our cruise after arriving at darling harbor instead of circular quay

Service: The staff were excellent and looked after us for the 3 hours we were on board. Would recommend the trip to everyone.
Product: A few extra vegetables would have been nice.

Ensure that the waiters don’t get the order wrong as he did with me on more than one occasion. If cooking beef tenderloin to a medium request, that it is cooked right through and not raw in the middle as was mine. I actually fainted and vomited my food because of my inability to digest the raw meat.

Service: La comida ha sido excelente. Hubiese deseado tener más información sobre los beneficios de cada una de las opciones disponibles para el momento de la compra de los boletos.

Aún cuando he quedado muy satisfecho con la experiencia, en general, estoy muy seguro que de haber optado por el almuerzo en la parte superior de la embarcación, hubiese sido una experiencia aún más grata.
Product: Muy buena experiencia, pero hubiese deseado tener mayor información sobre las opciones disponibles al momento de comprar.

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Service: Celebrating my mother’s 90th birthday - overall we had a great day, once we were on! The info on the website was a bit hard to follow and finding the actual wharf where the boat left could have been better communicated. We only just made it onto the boat in time.
Product: Celebrating my mother’s 90th birthday - overall we had a great day. Could have had a really awesome day!.

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Excellent delicious food promptly delivered.
Very comfortable dining setting with great views from every angle.

Service: Enjoyed the cruise and service.
Product: Yummy food. Just need a better kids menu

Perfect lunch cruise.

Service: Wonderful, food was great, service superb and a fabulous view
Product: Greta, all went swimmingly

Food was good and service was good but lunch was rushed.

Service: Great experience, great staff, great boat, great food. Would definitely do again!
Product: Great experience, great staff, great boat, great food. Would definitely do again!

Service: The staff were very attentive without being intrusive. We could not fault our Long Lunch cruise with Captain Cook Cruises. From the food to the service it was a most enjoyable day. Thank you.
Product: It's great value for money.

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Service: Staff were excellent, menu was great, cruise was fantastic, day was the best.
Product: It was a perfect day with good friends.

Service: Very easy to make and manage booking with responsive online and text updates.
Product: Lovely food, well presented and quite tasty. Had booked for buffet but was changed to Long Lunch by Captain Cook Cruises. This ok by us. Service was competent and will likely get better with increasingly experienced staff.

Service: absolutely Awesome
Product: Great service great staff

Service: We didn’t like:
The beer was flat and warm.
The Champagne was Unpalatable.
The entree of ravioli was under cooked.
We did like:
The steak, it was good.
Product: We didn’t like:
The beer was flat and warm.
The Champagne was Unpalatable.
The entree of ravioli was under cooked.
We did like:
The steak, it was good.

According to my passengers the cruise, meals and service could not be faulted, Well Done . Regards Washington Vinoles Mobile Manager Itravel

it was a great experience with my family and the food was good, service was excellent.
would definitely be doing this again on my next visit to sydney

Service: Very good
Product: I appreciated the fact that due to my wife being unable to join the Cruise, the cost of her ticket was transferred to the Bar Tab. A splendid outcome.

Service: The food was great and customer service was friendly and attentive.
Product: High tea was great experience. Over all everything was super!

Service: The visual experience was spectacular but the dining experience was underwhelming.The medium rare steak was overdone and quite dry.I commented about this to the lady who served us but there was no offer to rectify the situation.Her English was poor and she may not have understood.Cooking a steak is not rocket science and I am surprised that the task was beyond the so called chef.I thought that a coffee would be supplied in the cost of the meal.It was not.I received an instant coffee for $4.00.That's right...an instant coffee!If I was rating this on the food alone it would probably rate 1.5 stars.
Product: I already did.To summarise the medium rare steak was closer to well done and was dry and the coffee was an extra charge when it arrived was intant coffee not brewed.Also all staf should be able to communicate well in English.

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Service: It was such a lovely occasion and the High Tea was delicious. Very nice staff and service. Lovely cruise vessel. The only complaint is that the cruise was too short, only 1hr15min!!
Product: Beautiful selection of food and was great for the kids too, they loved it.

Service: Couldn’t find fault- staff, service & food was excellent. Would buy again & would certainly recommend to others for a special event.
Product: Everything was perfect - would buy again and recommend to others

Service: Personnel takes care of the passengers, meal was outstanding, boat was clean, the guide was very good, a marvelous experience for my wife and me
Product: We had an excellent lunch

The quality of the food was excellent as was the service. Very happy with the cruise.

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Service: Would definitely recommend this high Tea cruise. The boat was very clean and well presented. The High Tea was delicious, the staff were very friendly and courteous, the only downside was that the cruise was for 1hr 15mins and we spent 15mins at Cockle not going anywhere.
Product: Better than expected and very good

Service: We bought the lunchtime cruise for Louise and Marty as a special gift for them, visiting from Adelaide for their birthdays. They were overwhelmed with the excellent service they received from all the friendly staff on board. We wanted to do something special for them considering they'd never been on a harbour cruise in Sydney before and the experience was everything we could have hoped for. They also appreciated the insights provided by the commentary and felt it was a great addition to their experience. Definitely recommend for anyone looking for a great way to experience the beauty that Sydney has to offer.
Product: Decent value, our parents really enjoyed the food and remarked on the great quality of each course.