MOTHER'S DAY
The second Sunday in May is Mother's Day, one of our favourite days of the year. The challenge lies in where to spend it - at Nan's, Grandma's or Mum's place, or in the traffic going from one place to the next. Spoil all the mums in your life onboard one of our cruises this Mother's Day.
Mother's Day 2021
- Details coming soon ...
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Reviews
Service: The service and food were great. Not your fault that the weather clouded any view of the harbour and foreshore. Very impressed with the beautifully set table and thankyou for the birthday sparkler for our friend's 60th birthday. Would definitely recommend.
Product: Easy to book and no trouble getting tickets at wharf.
Review for Sydney Harbour Buffet Lunch
We were very well looked after, we enjoyed our meal and the whole experience
Review by AnonyomousReview for Long Lunch
On reaching the vessel, the ushers led us to a small table hardly enough to fit two adults, let alone with a three year old.
Later, another staff took us to larger table, thanks to her.
While other patrons were having the main course we had to call the attention of the crew for them to take our order. The whole experience was like having to wait for everyone before we are served. Food was good other wise my rating would be two star
Review for Long Lunch
We were extremely disappointed with the incompetent administration staff at the Captain Cook Pier 26 office. We missed our boat because the woman told us to wait at King St Wharf no 8. She drew the location on a map, but failed to give us the map. We waited 45 minutes at the wrong wharf and missed our boat, then had to walk to Circular quay. When phoning the office for options, they were also very unsympathetic and offered very little service except 'you'd better walk fast' .
We were a party of ten - including two seniors over 60, a heavily (9 months) pregnant young lady and a woman with a broken foot in a cam-boot, and two children. The walk was 1.5 kms and we only had 15 minutes until the boat left.
Response from Captain Cook Cruises:
Dear Customer,
Thank you for your feedback. We are pleased to note that we have already corresponded via email. We always encourage our customers to check the website concerning more information about your cruise. Our departure points are listed on our website, and on this occasion there may have been a miscommunication between you and your staff member. Please be assured your feedback has been forwarded to our reservations manager for review.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Long Lunch
Service: Service is always excellent which makes the whole experience very enjoyable
Product: Excellent food and friendly service
Review for Long Lunch
Excellent service. Great food and drink. Informative commentary. Exceptional value for money. Would highly recommend.
Review by AnonyomousReview for Long Lunch
Service: Everything!! Superb service. Beautiful Food. We had friends from the USA and we found it the perfect way to show them around the harbour. Our table service was brilliant.
Product: We had a superb experience Lovely food.
Review for Long Lunch
Service: It was magic - Service was excellent and food was tops
Product: The personal service and food was fantastic
Review for Long Lunch
The service throughout the cruise was very good. As soon as we were seated, the wait-staff were already chasing gluten-free options for me. Everyone was welcoming and attentive.
Review by AnonyomousReview for Long Lunch
Service: Wonderful trip showcasing one if the worlds great harbours. 4 Hours including a 3 course meal of impecable quality. The Sydney Opera House and Bridge were best seen in this relaxed mode. Our American guest in her late 70's totally enjoyed it.
Product: It enabled us to relax and enjoy the scenery
Review for Long Lunch
Service: The lunch cruise was great from the moment we stepped onto the boat. The staff were very friendly and helpful. Having our 'own' table waitress made us feel more comfortable and more important.
Product: The price is very good for all the service and the time we spent on the boat. The food was delicious. A little disappointed that tea and coffee aren't included in the price even if that means raising the price a little.
Review for Long Lunch
I would recommend Captain Cook Cruises to anyone and everyone. I have done the lunch buffet cruise 4 times. I have brought family from europe to sydney and have done the lunch buffet cruise with them. They all enjoyed the experience. The food is always fresh and plentiful. The service is excellent. The cruise always departs as scheduled.
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
Very friendly staff. Nice bar and good food.
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
Service: Absolutely fantastic the staff were so friendly and attentive. The food was lovely and the whole ambiance was a memorable experience. The views of the harbour opera house and the surrounding areas were exceptional. Well worth it would definately recommend.
Product: The high tea was lovely unlimited tea or coffee with scrumptious sandwiches pastries and cakes. Even had to leave a few as too full.
Review for High Tea
We did the 3 hour Long Lunch to celebrate a Wedding Anniversary.
The food was very nice and well presented.
Staff were very professional, and gave us a special treat for our Anniversary.
Review for Long Lunch
Wonderful service from the moment we checked in. Our 3 course long lunch was excellent and I was so pleased that my American guests enjoyed our gorgeous harbour so much. Will certainly recommend this cruise to anyone
Review by AnonyomousReview for Long Lunch
Overall we enjoyed our high tea and cruise but we had minor criticism in a couple of areas.
I felt the table area was too small for 3 persons. We felt that more sandwiches would be preferable and the general quality of the food was below 5 stars. We would recommend and do again. The price is acceptable in our opinion too!
Review for High Tea
Service: Excellent attention to detail. Lovely experience which felt very special. Food was good and gluten free well catered for.
Product: Nice selection of food. :) Gluten free well catered for.
Review for High Tea
Service: The cruise and the service high class
Product: The food and hospitality
Review for Long Lunch
Service: fantastic, staff could not do enough for us
Product: great, excellent variety, yummy
Review for Sydney Harbour Buffet Lunch
Was good value for money young ladies waiting at tables very helpful
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
Service: Friendly staff and the narrator of the cruise was informative. Clean and covers the beautiful Sydney Harbour.
Product: Recommend to my friends abroad.
Review for High Tea
Service: We had a wonderful day on the Harbour Cruise.
The service was good, the wine was good and the food was good.
The boat was clean and maintained well.
Product: Same as above
Review for Long Lunch
Service: Helpful friendly staff. Good food.
Product: Seniors special.
Review for Sydney Harbour Buffet Lunch
Service: Food was great
Product: Food really nice staff great
Review for High Tea
Service: All the staff treated us as their special guests. Nothing was too much or too difficult. My 8 year old granddaughter said it was the best day of her life. My 92 year old mother loved the cruise. The whole experience was easy and enjoyable even with my Mother’s limited mobility. Thank you to all the staff.
Product: Fresh seafood and salads. Something for everyone to choose from.
Review for Sydney Harbour Buffet Lunch
The buffet selection was average/limited and could not hear the commentary from allocated seat. Buffet was on lowest deck which I understand was not normal. Coffee in the urn ran out. Help with booking was excellent.
Review by Anonyomous
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. It is standard for our Buffet Lunch to either be on the Show Deck or Club Deck of our Super Cruise Sydney 2000. As you're aware, finding the right balance for volume for our GPS commentary can be difficult as each customer has different tastes and preferences. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Sydney Harbour Buffet Lunch
Service: Yes I would recommend them. All the staff were lovely and very courteous. The food was excellent.
Product: Good menu excellent service excellent food
Review for Long Lunch
Service: Service was quick and staff very helpful and happy
Product: Food was amazing for adults but i had a 4 and 6 year old they didn't eat anything for them it was not the sort of food they would
Review for Sydney Harbour Buffet Lunch
Service: Very pleasant ,relaxing with good menu and drinks on a special day.
Product: Quality, portions, faultless
Review for Long Lunch
Service: The food was plentiful and good quality, the service was Ok but it would have been better if the comprehension of English was better. Table and layout was excellent, we would look at this again for future cruises. It was great boarding at Darling Harbour as there were far less people than at Circular Quay.
Product: Reasonable value for money and good food.
Review for Sydney Harbour Buffet Lunch
Service: Cruise it’s self was lovely and clean.
Product: I didn’t feel the food was of value. No options for children and there desserts were very below average
Response from Captain Cook Cruises:
Dear customer,
Thank you very much for your feedback. We are disappointed to read that your cruise experience wasn't to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality - so your review for this is very disappointing to receive. Please be assured that your feedback will be forwarded to our hospitality and catering manager.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Sydney Harbour Buffet Lunch
Service: The food and service was really good the overall experience was very enjoyable. It was nice not to be rushed just sit back enjoy view. The price of photos was also resonable as this sometimes is just out of the roof.
Product: It was just a great day on tbe harbour with good foof and good service
Review for Long Lunch
Service: The service was great,loved the lady's knowledge telling us all what to look out for.
Product: Was a little disappointed at the quantity and quality of food on offer, Last year was much better but maybe a different chef. I felt uneasy that overseas guests would think the same
Review for Sydney Harbour Buffet Lunch
Service: Good seating and good service with the drinks package
A good time had by all
Surprised by a vacancy at last minute as it was my Birthday as well as Valentine’s Day
We have done a number of Captain Cook cruises and have recommended to a lot of friends including from Overseas
Product: Internet would not work and had to phone but then all good
Review for Long Lunch
We had a lovely afternoon sailing around the sights of Sydney Harbour whilst enjoying their High Tea package. Food was lovely, attentive service and would highly recommend this trip.
Review by AnonyomousReview for High Tea
Service: Excellent cruise, service and food made for the perfect day on the world's best harbour.
Product: The best way to spend an afternoon on Sydney Harbour. Great food, great service and exceptional value.
Review for Long Lunch
The service was good & the waitresses were very polite & helpful. The quality of food was also good but it would be better to have a more variety of seafood to choose from on the serving table.
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
Service: Booking was easy and staff were very helpful accommodating my requests. The family said the lunch and cruise was perfect in every way, a really enjoyable experience!
Product: The family all thought the buffet was great! Fresh, with a good variety to choose from and well presented.
Review for Sydney Harbour Buffet Lunch
Good presentation and service. Quick, and tasty food. Great ambientation. Ok portion size.Suggest that people can request a window seat when booking.
Review by AnonyomousReview for Long Lunch
Service: It was a lovely experience, great food, lovely people, great cruise ship,
Product: Great experience
Review for Sydney Harbour Buffet Lunch
Service: Once again a very enjoyable lunch and cruise. Excellent food and the attention to detail from the staff was excellent. As usual the ship was very clean.
Product: Purchase of tickets was easy with no problems.
Review for Sydney Harbour Buffet Lunch
Staff at all points were efficient and courteous. Food was excellent and plentiful. Commentary was measured and not intrusive. It was good to know that it was "live" and to meet Elizabeth.
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
Great service as always, such a pity to see so few people this time .
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
The service was excellant
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
Service: Service was great, friendly staff, loved the food.
Highly recommend..
Product: Highly recommend
Review for Long Lunch
Service: My second cruise both amazing received warm welcome on arrival food was delicious nice and clean. Fantastic surprise we were celebrating my aunties 80th and a cake was brought out and everyone sang happy birthday. Was brilliant to see her excitement so overall once again enjoyed our cruise thankyou 👌
Product: I look for presentation and of course taste and found a nice variety of food. Desert could of had less sugary sweets and didn’t enjoy the coffee machine however the brew was nice
Review for Sydney Harbour Buffet Lunch
I didn’t like that the food was already out and you were basically made to go up and get your food straight away. I was there to sight see I wasn’t interested in food the moment we stepped on board. I thought we would get on, someone would give us a run down of what to expect on the trip and then the food would come out and as we liked we could go up and get food. We got our food and went back to our table to finally start sight seeing and listening to commentary when someone came up and asked us if we would like drinks, which was nice but I had already got our drinks. Then just as we started eating again, a photographer came up and kept taking our photo not sure how we are meant to sight see or listen to commentary when we keep getting interrupted. About half way through the cruise I wanted another drink, of course no one would come near us then nor was anyone ever at the bar to go and get one myself, I never got another drink. Right at the end of the cruise I discovered that there was an outside deck you go out on, this would have been nice to be informed about at the start.
Review by Anonyomous
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. We always encourage customers to view the company website to understand the cruise product and inclusions on their selected cruise. The timings onboard our cruise is optimised to provide the best timing for food, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise you felt this was not the case on this occasion.
Thank you once again for your feedback.
Kind regards,
Head of Customer Service
Captain Cook Cruise
Review for Sydney Harbour Buffet Lunch
Very enjoyable trip and meal, the staff was great!
Review by AnonyomousReview for Long Lunch
Service: Service before and during the Long Lunch Cruise was amazing. My work team unfortunately had to cancel our Xmas Lunch Cruise at the last minute in December 2019 (out of our control) and the service team understood and although the cost was not refundable, they provided a credit for a future cruise which we took in February when we were all back from leave. Re booking was no problem and the food and service onboard was fantastic.
Product: Amazing food and food choice. Very filling and tasted fantastic! Wine choice was also great and the option to get off earlier suited some of our work team and for those who didn't have to rush back to the office, we enjoyed the 4.5hours cruising around the harbour. Only fault was the coffee wasn't great.
Review for Long Lunch
Service: The booking was easy to make online. Easy pickup of tickets at the wharf. The waitstaff were courteous and efficient and the food was excellent. I did find the commentary hard to hear at times, however I don't know how this could be fixed without it being too loud.
Product: Excellent food and service.
Review for Long Lunch
I thought it was good. we had a lovely time. We had a discussion afterwards and the main comment was.....Usually at a high tea when the food is placed on the table the server tells you what is on the plates. Nothing was said. It was an extremely hot day outside on that day we went. I had hoped the ship would've been cool. It wasn't. We come from the country for a weekend getaway. I asked one of the cabin crew a question about what was getting built out on the shore line. She, although very pleasant and had a great smile really didn't understand a word that I was saying. I thought that to be a little sad. However i would recommend it to other people. And may book it again myself.
Review by AnonyomousReview for High Tea
Service: From the booking agent to the waiters the service was excellent
they were friendly and polite
Product: As this was a special lunch celebrating our wedding anniversary I would of like to have white table cloth on the tables...to look a bit more formal.
Review for Long Lunch
Service: The staff, vessel and food were excellent & contributed to making it a very enjoyable harbour cruise.
Product: A great choice for a family harbour buffet lunch cruise with something for everyone (except for the limited soft drink/soda selection). Nice modern vessel and wonderful staff.
Review for Sydney Harbour Buffet Lunch
Service: service, booking, food and crew were all excellent
Product: I could not break down the drinks package to include 3 premium and one standard, not sure if this is an option but for the difference in price it didn't matter, easy to do online booking other than that, thankyou
Review for Long Lunch
Service: Left to our own devices as my friend was in a wheelchair . No one came near us after the tea was served . Commentary was to loud . To hot no air con .
Wouldn’t recommend
Product: Too hot .. didn’t enjoy
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very disappointing to receive. Please be assured your feedback will be forwarded to our hospitality manager for review.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for High Tea
Food and beverage service was excellent. The tour and areas pointed out were really good.
Review by AnonyomousReview for High Tea
Service: Good environment, good food and nice service. Only that staff need more attention in customers caring.
Product: Staff are helpful and nice.
Review for Long Lunch
Service: Would never go again terrible
Product: I hated the heat no air conditioning
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. We are disappointed to read that you didn't enjoy your cruise experience. Our dining cruises do feature air conditioning. We always encourage guests to talk to the Cruise Director on board if they have any concerns, including the cruise temperature, as they will be able to solve the problem immediately. Please assured your concerns have been forwarded to our hospitality manager.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Long Lunch
Service: The service was excellent. Our waitress was very friendly and helpful
Product: The buffet lunch was delicious. Thought there may have been mmore seafood, however the prawns, smoked salmon and oysters weretops and the roast meats were well cooked.
Desserts were fantastic and must admit 2nds were in order
Review for Sydney Harbour Buffet Lunch
Service: Overall as good as our past experiences. Idling at piers fills ship with diesel fumes which is unfortunate when you are enjoying dining.
Product: Good food and good service.
Review for Long Lunch
Absolutely fabulous trip , lovely food so chilled atmosphere lovely day
Review by AnonyomousReview for Sydney Harbour Buffet Lunch
We really enjoyed the cruise. The food was delicious. The route was fab. The space was perfect, it wasn't over crowded. Our only issue was that the air conditioning wasn't working too well and it was a very very hot day. Other than that, it was great!
Review by AnonyomousReview for High Tea
Service: Good service, most staff were friendly. Especially the lady who showed us to our seats. Very nice views
Product: We had the buffet lunch, we didn’t really like the food and wasn’t much variety but a lot of other people seemed to enjoy it. Otherwise it was a nice experience
Review for Sydney Harbour Buffet Lunch
Service: The service was very good and staff were friendly
Product: The tiger prawn entrée was only made of 2 medium prawns and every person who order this was disappointed by this amount as it was not sufficient for an entrée, a few more would have made a difference in the rating
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Long Lunch
Service: it was great food/service/view
Product: great value of money
Review for Long Lunch
Service: Excellent food, plenty of time to eat, chat and go up deck to take in the views. Would certainly do it again, especially with international guests.
Product: Great food, very tasty and just the right portion sizes.
Review for Long Lunch
The cruise itself was great, and we took the long lunchtime cruise so went up on top for the second run around the harbour - this was quite entertaining and we enjoyed the narration that plays.
The lunch itself though was quite ordinary. The meat was dry, the food fairly tasteless, just not particularly enjoyable.
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Long Lunch
Service: Good service, timely departure and arrival.
Product: Easy to purchase online and good customer service help
Review for Sydney Harbour Buffet Lunch
Service: Outstanding service, great food, nice wines, one of the best ways to spend a long lunch is to take a Captain Cook Long Lunch cruise on Sydney Harbour. The staff were happy, friendly and attentive, and they made our experience top notch.
Product: Good value for money, combining good food, great attentive service and outstanding comfort.
Review for Long Lunch
Service: I have been on the top deck cruise before and found our meals were not quite up to previous standards
Product: As above
Response from Captain Cook Cruises:
Dear Customer,
Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to our catering manager for review.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruise
Review for Long Lunch
I arranged this cruise for my mother’s birthday and the staff were fantastic and the food and atmosphere were great (not to mention the views)! Would definitely recommend this to anyone looking for a stylish way to celebrate or just to take time out.
Review by AnonyomousReview for High Tea