Mothers Day

MOTHER'S DAY

The second Sunday in May is Mother's Day, one of our favourite days of the year. The challenge lies in where to spend it - at Nan's, Grandma's or Mum's place, or in the traffic going from one place to the next. Spoil all the mums in your life onboard one of our cruises this Mother's Day. 

Mother's Day 2021
- Details coming soon ...

Select cruise and date below

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85 % approval from 273 responses

Date
Rating
7 months ago
4/5

Service: The service and food were great. Not your fault that the weather clouded any view of the harbour and foreshore. Very impressed with the beautifully set table and thankyou for the birthday sparkler for our friend's 60th birthday. Would definitely recommend.
Product: Easy to book and no trouble getting tickets at wharf.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

We were very well looked after, we enjoyed our meal and the whole experience

Review for Long Lunch

7 months ago
2/5

On reaching the vessel, the ushers led us to a small table hardly enough to fit two adults, let alone with a three year old.
Later, another staff took us to larger table, thanks to her.
While other patrons were having the main course we had to call the attention of the crew for them to take our order. The whole experience was like having to wait for everyone before we are served. Food was good other wise my rating would be two star

Review for Long Lunch

7 months ago
5/5

Brilliant views

Review for High Tea

7 months ago
2/5

We were extremely disappointed with the incompetent administration staff at the Captain Cook Pier 26 office. We missed our boat because the woman told us to wait at King St Wharf no 8. She drew the location on a map, but failed to give us the map. We waited 45 minutes at the wrong wharf and missed our boat, then had to walk to Circular quay. When phoning the office for options, they were also very unsympathetic and offered very little service except 'you'd better walk fast' .
We were a party of ten - including two seniors over 60, a heavily (9 months) pregnant young lady and a woman with a broken foot in a cam-boot, and two children. The walk was 1.5 kms and we only had 15 minutes until the boat left.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your feedback. We are pleased to note that we have already corresponded via email. We always encourage our customers to check the website concerning more information about your cruise. Our departure points are listed on our website, and on this occasion there may have been a miscommunication between you and your staff member. Please be assured your feedback has been forwarded to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

7 months ago
5/5

Everything was perfect

Review for Long Lunch

7 months ago
5/5

Service: Service is always excellent which makes the whole experience very enjoyable
Product: Excellent food and friendly service

Review for Long Lunch

7 months ago
5/5

Excellent service. Great food and drink. Informative commentary. Exceptional value for money. Would highly recommend.

Review for Long Lunch

7 months ago
5/5

Service: Everything!! Superb service. Beautiful Food. We had friends from the USA and we found it the perfect way to show them around the harbour. Our table service was brilliant.
Product: We had a superb experience Lovely food.

Review for Long Lunch

7 months ago
5/5

Service: It was magic - Service was excellent and food was tops
Product: The personal service and food was fantastic

Review for Long Lunch

7 months ago
5/5

The service throughout the cruise was very good. As soon as we were seated, the wait-staff were already chasing gluten-free options for me. Everyone was welcoming and attentive.

Review for Long Lunch

7 months ago
5/5

Service: Wonderful trip showcasing one if the worlds great harbours. 4 Hours including a 3 course meal of impecable quality. The Sydney Opera House and Bridge were best seen in this relaxed mode. Our American guest in her late 70's totally enjoyed it.
Product: It enabled us to relax and enjoy the scenery

Review for Long Lunch

7 months ago
5/5

Service: The lunch cruise was great from the moment we stepped onto the boat. The staff were very friendly and helpful. Having our 'own' table waitress made us feel more comfortable and more important.
Product: The price is very good for all the service and the time we spent on the boat. The food was delicious. A little disappointed that tea and coffee aren't included in the price even if that means raising the price a little.

Review for Long Lunch

7 months ago
5/5

I would recommend Captain Cook Cruises to anyone and everyone. I have done the lunch buffet cruise 4 times. I have brought family from europe to sydney and have done the lunch buffet cruise with them. They all enjoyed the experience. The food is always fresh and plentiful. The service is excellent. The cruise always departs as scheduled.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Very friendly staff. Nice bar and good food.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Absolutely fantastic the staff were so friendly and attentive. The food was lovely and the whole ambiance was a memorable experience. The views of the harbour opera house and the surrounding areas were exceptional. Well worth it would definately recommend.
Product: The high tea was lovely unlimited tea or coffee with scrumptious sandwiches pastries and cakes. Even had to leave a few as too full.

Review for High Tea

7 months ago
5/5

We did the 3 hour Long Lunch to celebrate a Wedding Anniversary.
The food was very nice and well presented.
Staff were very professional, and gave us a special treat for our Anniversary.

Review for Long Lunch

7 months ago
5/5

Great

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Wonderful service from the moment we checked in. Our 3 course long lunch was excellent and I was so pleased that my American guests enjoyed our gorgeous harbour so much. Will certainly recommend this cruise to anyone

Review for Long Lunch

7 months ago
4/5

Overall we enjoyed our high tea and cruise but we had minor criticism in a couple of areas.
I felt the table area was too small for 3 persons. We felt that more sandwiches would be preferable and the general quality of the food was below 5 stars. We would recommend and do again. The price is acceptable in our opinion too!

Review for High Tea

7 months ago
5/5

Service: Excellent attention to detail. Lovely experience which felt very special. Food was good and gluten free well catered for.
Product: Nice selection of food. :) Gluten free well catered for.

Review for High Tea

7 months ago
5/5

Service: The cruise and the service high class
Product: The food and hospitality

Review for Long Lunch

7 months ago
5/5

Service: fantastic, staff could not do enough for us
Product: great, excellent variety, yummy

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Was good value for money young ladies waiting at tables very helpful

Review for Sydney Harbour Buffet Lunch

7 months ago
4/5

good overall but a bit to exspansive

Review for Long Lunch

7 months ago
5/5

Service: Friendly staff and the narrator of the cruise was informative. Clean and covers the beautiful Sydney Harbour.
Product: Recommend to my friends abroad.

Review for High Tea

7 months ago
5/5

Service: We had a wonderful day on the Harbour Cruise.
The service was good, the wine was good and the food was good.
The boat was clean and maintained well.
Product: Same as above

Review for Long Lunch

7 months ago
5/5

Service: Helpful friendly staff. Good food.
Product: Seniors special.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Food was great
Product: Food really nice staff great

Review for High Tea

7 months ago
5/5

Service: All the staff treated us as their special guests. Nothing was too much or too difficult. My 8 year old granddaughter said it was the best day of her life. My 92 year old mother loved the cruise. The whole experience was easy and enjoyable even with my Mother’s limited mobility. Thank you to all the staff.
Product: Fresh seafood and salads. Something for everyone to choose from.

Review for Sydney Harbour Buffet Lunch

7 months ago
2/5

The buffet selection was average/limited and could not hear the commentary from allocated seat. Buffet was on lowest deck which I understand was not normal. Coffee in the urn ran out. Help with booking was excellent.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. It is standard for our Buffet Lunch to either be on the Show Deck or Club Deck of our Super Cruise Sydney 2000. As you're aware, finding the right balance for volume for our GPS commentary can be difficult as each customer has different tastes and preferences. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Yes I would recommend them. All the staff were lovely and very courteous. The food was excellent.
Product: Good menu excellent service excellent food

Review for Long Lunch

7 months ago
5/5

Service: Service was quick and staff very helpful and happy
Product: Food was amazing for adults but i had a 4 and 6 year old they didn't eat anything for them it was not the sort of food they would

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Very pleasant ,relaxing with good menu and drinks on a special day.
Product: Quality, portions, faultless

Review for Long Lunch

7 months ago
5/5

Ji would certainly recommend.

Review for Long Lunch

7 months ago
4/5

Service: The food was plentiful and good quality, the service was Ok but it would have been better if the comprehension of English was better. Table and layout was excellent, we would look at this again for future cruises. It was great boarding at Darling Harbour as there were far less people than at Circular Quay.
Product: Reasonable value for money and good food.

Review for Sydney Harbour Buffet Lunch

7 months ago
4/5

Good food, informative cruise.

Review for Long Lunch

7 months ago
2/5

Service: Cruise it’s self was lovely and clean.
Product: I didn’t feel the food was of value. No options for children and there desserts were very below average

Response from Captain Cook Cruises: Dear customer,

Thank you very much for your feedback. We are disappointed to read that your cruise experience wasn't to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality - so your review for this is very disappointing to receive. Please be assured that your feedback will be forwarded to our hospitality and catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sydney Harbour Buffet Lunch

7 months ago
4/5

Service: The food and service was really good the overall experience was very enjoyable. It was nice not to be rushed just sit back enjoy view. The price of photos was also resonable as this sometimes is just out of the roof.
Product: It was just a great day on tbe harbour with good foof and good service

Review for Long Lunch

7 months ago
5/5

Service: The service was great,loved the lady's knowledge telling us all what to look out for.
Product: Was a little disappointed at the quantity and quality of food on offer, Last year was much better but maybe a different chef. I felt uneasy that overseas guests would think the same

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Good seating and good service with the drinks package
A good time had by all
Surprised by a vacancy at last minute as it was my Birthday as well as Valentine’s Day
We have done a number of Captain Cook cruises and have recommended to a lot of friends including from Overseas
Product: Internet would not work and had to phone but then all good

Review for Long Lunch

7 months ago
5/5

We had a lovely afternoon sailing around the sights of Sydney Harbour whilst enjoying their High Tea package. Food was lovely, attentive service and would highly recommend this trip.

Review for High Tea

7 months ago
5/5

Service: Excellent cruise, service and food made for the perfect day on the world's best harbour.
Product: The best way to spend an afternoon on Sydney Harbour. Great food, great service and exceptional value.

Review for Long Lunch

7 months ago
4/5

The service was good & the waitresses were very polite & helpful. The quality of food was also good but it would be better to have a more variety of seafood to choose from on the serving table.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Booking was easy and staff were very helpful accommodating my requests. The family said the lunch and cruise was perfect in every way, a really enjoyable experience!
Product: The family all thought the buffet was great! Fresh, with a good variety to choose from and well presented.

Review for Sydney Harbour Buffet Lunch

7 months ago
4/5

Good presentation and service. Quick, and tasty food. Great ambientation. Ok portion size.Suggest that people can request a window seat when booking.

Review for Long Lunch

7 months ago
5/5

Service: It was a lovely experience, great food, lovely people, great cruise ship,
Product: Great experience

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Service: Once again a very enjoyable lunch and cruise. Excellent food and the attention to detail from the staff was excellent. As usual the ship was very clean.
Product: Purchase of tickets was easy with no problems.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Staff at all points were efficient and courteous. Food was excellent and plentiful. Commentary was measured and not intrusive. It was good to know that it was "live" and to meet Elizabeth.

Review for Sydney Harbour Buffet Lunch

7 months ago
5/5

Great service as always, such a pity to see so few people this time .

Review for Sydney Harbour Buffet Lunch

8 months ago
5/5

The service was excellant

Review for Sydney Harbour Buffet Lunch

8 months ago
4/5

Service: Service was great, friendly staff, loved the food.
Highly recommend..
Product: Highly recommend

Review for Long Lunch

8 months ago
5/5

Service: My second cruise both amazing received warm welcome on arrival food was delicious nice and clean. Fantastic surprise we were celebrating my aunties 80th and a cake was brought out and everyone sang happy birthday. Was brilliant to see her excitement so overall once again enjoyed our cruise thankyou 👌
Product: I look for presentation and of course taste and found a nice variety of food. Desert could of had less sugary sweets and didn’t enjoy the coffee machine however the brew was nice

Review for Sydney Harbour Buffet Lunch

8 months ago
2/5

I didn’t like that the food was already out and you were basically made to go up and get your food straight away. I was there to sight see I wasn’t interested in food the moment we stepped on board. I thought we would get on, someone would give us a run down of what to expect on the trip and then the food would come out and as we liked we could go up and get food. We got our food and went back to our table to finally start sight seeing and listening to commentary when someone came up and asked us if we would like drinks, which was nice but I had already got our drinks. Then just as we started eating again, a photographer came up and kept taking our photo not sure how we are meant to sight see or listen to commentary when we keep getting interrupted. About half way through the cruise I wanted another drink, of course no one would come near us then nor was anyone ever at the bar to go and get one myself, I never got another drink. Right at the end of the cruise I discovered that there was an outside deck you go out on, this would have been nice to be informed about at the start.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We always encourage customers to view the company website to understand the cruise product and inclusions on their selected cruise. The timings onboard our cruise is optimised to provide the best timing for food, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise you felt this was not the case on this occasion.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruise

Review for Sydney Harbour Buffet Lunch

8 months ago
5/5

Very enjoyable trip and meal, the staff was great!

Review for Long Lunch

8 months ago
5/5

Service: Service before and during the Long Lunch Cruise was amazing. My work team unfortunately had to cancel our Xmas Lunch Cruise at the last minute in December 2019 (out of our control) and the service team understood and although the cost was not refundable, they provided a credit for a future cruise which we took in February when we were all back from leave. Re booking was no problem and the food and service onboard was fantastic.
Product: Amazing food and food choice. Very filling and tasted fantastic! Wine choice was also great and the option to get off earlier suited some of our work team and for those who didn't have to rush back to the office, we enjoyed the 4.5hours cruising around the harbour. Only fault was the coffee wasn't great.

Review for Long Lunch

8 months ago
5/5

Service: The booking was easy to make online. Easy pickup of tickets at the wharf. The waitstaff were courteous and efficient and the food was excellent. I did find the commentary hard to hear at times, however I don't know how this could be fixed without it being too loud.
Product: Excellent food and service.

Review for Long Lunch

8 months ago
4/5

I thought it was good. we had a lovely time. We had a discussion afterwards and the main comment was.....Usually at a high tea when the food is placed on the table the server tells you what is on the plates. Nothing was said. It was an extremely hot day outside on that day we went. I had hoped the ship would've been cool. It wasn't. We come from the country for a weekend getaway. I asked one of the cabin crew a question about what was getting built out on the shore line. She, although very pleasant and had a great smile really didn't understand a word that I was saying. I thought that to be a little sad. However i would recommend it to other people. And may book it again myself.

Review for High Tea

8 months ago
5/5

Service: From the booking agent to the waiters the service was excellent
they were friendly and polite
Product: As this was a special lunch celebrating our wedding anniversary I would of like to have white table cloth on the tables...to look a bit more formal.

Review for Long Lunch

8 months ago
5/5

Service: The staff, vessel and food were excellent & contributed to making it a very enjoyable harbour cruise.
Product: A great choice for a family harbour buffet lunch cruise with something for everyone (except for the limited soft drink/soda selection). Nice modern vessel and wonderful staff.

Review for Sydney Harbour Buffet Lunch

8 months ago
5/5

Service: service, booking, food and crew were all excellent
Product: I could not break down the drinks package to include 3 premium and one standard, not sure if this is an option but for the difference in price it didn't matter, easy to do online booking other than that, thankyou

Review for Long Lunch

8 months ago
2/5

Service: Left to our own devices as my friend was in a wheelchair . No one came near us after the tea was served . Commentary was to loud . To hot no air con .
Wouldn’t recommend
Product: Too hot .. didn’t enjoy

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very disappointing to receive. Please be assured your feedback will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for High Tea

8 months ago
5/5

Food and beverage service was excellent. The tour and areas pointed out were really good.

Review for High Tea

8 months ago
4/5

Service: Good environment, good food and nice service. Only that staff need more attention in customers caring.
Product: Staff are helpful and nice.

Review for Long Lunch

8 months ago
1/5

Service: Would never go again terrible
Product: I hated the heat no air conditioning

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that you didn't enjoy your cruise experience. Our dining cruises do feature air conditioning. We always encourage guests to talk to the Cruise Director on board if they have any concerns, including the cruise temperature, as they will be able to solve the problem immediately. Please assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
4/5

Service: The service was excellent. Our waitress was very friendly and helpful
Product: The buffet lunch was delicious. Thought there may have been mmore seafood, however the prawns, smoked salmon and oysters weretops and the roast meats were well cooked.
Desserts were fantastic and must admit 2nds were in order

Review for Sydney Harbour Buffet Lunch

8 months ago
4/5

Service: Overall as good as our past experiences. Idling at piers fills ship with diesel fumes which is unfortunate when you are enjoying dining.
Product: Good food and good service.

Review for Long Lunch

8 months ago
5/5

Absolutely fabulous trip , lovely food so chilled atmosphere lovely day

Review for Sydney Harbour Buffet Lunch

8 months ago
4/5

We really enjoyed the cruise. The food was delicious. The route was fab. The space was perfect, it wasn't over crowded. Our only issue was that the air conditioning wasn't working too well and it was a very very hot day. Other than that, it was great!

Review for High Tea

8 months ago
5/5

Service: Good service, most staff were friendly. Especially the lady who showed us to our seats. Very nice views
Product: We had the buffet lunch, we didn’t really like the food and wasn’t much variety but a lot of other people seemed to enjoy it. Otherwise it was a nice experience

Review for Sydney Harbour Buffet Lunch

8 months ago
5/5

Service: The service was very good and staff were friendly
Product: The tiger prawn entrée was only made of 2 medium prawns and every person who order this was disappointed by this amount as it was not sufficient for an entrée, a few more would have made a difference in the rating

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Service: it was great food/service/view
Product: great value of money

Review for Long Lunch

8 months ago
5/5

great customer service. good food.

Review for Long Lunch

8 months ago
5/5

Service: Excellent food, plenty of time to eat, chat and go up deck to take in the views. Would certainly do it again, especially with international guests.
Product: Great food, very tasty and just the right portion sizes.

Review for Long Lunch

8 months ago
2/5

The cruise itself was great, and we took the long lunchtime cruise so went up on top for the second run around the harbour - this was quite entertaining and we enjoyed the narration that plays.

The lunch itself though was quite ordinary. The meat was dry, the food fairly tasteless, just not particularly enjoyable.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Service: Good service, timely departure and arrival.
Product: Easy to purchase online and good customer service help

Review for Sydney Harbour Buffet Lunch

8 months ago
5/5

Service: Outstanding service, great food, nice wines, one of the best ways to spend a long lunch is to take a Captain Cook Long Lunch cruise on Sydney Harbour. The staff were happy, friendly and attentive, and they made our experience top notch.
Product: Good value for money, combining good food, great attentive service and outstanding comfort.

Review for Long Lunch

8 months ago
2/5

Service: I have been on the top deck cruise before and found our meals were not quite up to previous standards
Product: As above

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

I arranged this cruise for my mother’s birthday and the staff were fantastic and the food and atmosphere were great (not to mention the views)! Would definitely recommend this to anyone looking for a stylish way to celebrate or just to take time out.

Review for High Tea

8 months ago
5/5

Service: That's what we meant, you guys are just 5 star service, excellent all round, from the ease of booking online, to getting there by train, to getting tickets to boarding to table to lunch (AMAZING!) to the cruising and the sight seeing, on top of good price offer on Wednesday! I can't wait for my next trip, given half a chance in Sydney again.
Product: We don't see any reasons you and your cruise should be rated any less.

Review for Sydney Harbour Buffet Lunch

8 months ago
4/5

Service: My son and I enjoyed our lunchtime cruise on Sydney Harbour immensely. Our waitress, Enid, was lovely. She was polite, friendly and efficient and made sure all our needs were taken care of.

We had booked a window table, however our table was next to a large and very loud group booking. We asked to be moved and Enid arranged it quickly, with no fuss. She relocated us to another window table away from the group. The rest of our cruise was delightful.

The menu was small, however it had something for everyone. My son enjoyed the ravioli for entree, a perfectly cooked eye fillet for main and a 'stone' coconut concoction for desert which he said was delicious! I ordered the king prawn entree, the eggplant vegetarian dish for main and the chocolate caramel for desert. All were mouth-watering delicious.

We will definitely do this cruise again.
Product: Excellent food, excellent service, excellent views. A perfect way to spend the day on Sydney Harbour.

Review for Long Lunch

8 months ago
5/5

Service: We had a wheel and disabled clients the staff were excellent. Staff were helpful and accommodating. The food was served at the table to a large group and was amazing
Product: Will definitely book more events

Review for Sydney Harbour Buffet Lunch

8 months ago
4/5

Absolutely fantastic

Review for High Tea

8 months ago
5/5

Service: The Captain Cook Buffet Lunch / Harbour Cruise was a wonderful, low-key way for us to celebrate a wedding anniversary - enjoying the iconic views of the harbour, while enjoying a delicious meal, all for a very reasonable price!
Product: The meal was exceptional value, the cruise was very enjoyable, and we enjoyed the sights of the harbour.

Review for Sydney Harbour Buffet Lunch

8 months ago
4/5

Service: The long lunch cruise was very enjoyable, meal was more than satisfactory although on the small size. My major disappointment was for the second half on the cruise there was practically no waiter service as all were too busy setting up for the dinner cruise. Trying to get a drink was an effort and we had prepaid for drinks.
Product: Think that the lack of waiter service spoilt what was a a very enjoyable cruise.

Review for Long Lunch

8 months ago
5/5

Service: Very good memories of a trip on the ship "Captain Cook".
Great lunch, polite staff, sunny and warm weather!
What more to wish!
Thanks for all.
Product: Buying lunch on your boat was very successful. We were fed an excellent dinner, we saw and photographed the sights of Sydney.

Review for Long Lunch

8 months ago
2/5

The service was great but the food wasn’t as good as I had hoped. The drinks were quite expensive and I think it‘a a shame that there’s no kids menu.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager for review. We believe our pricing to be equal to any contemporary dining establishment in Sydney.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Service: Service was wonderful
Product: Not enough variety

Review for Sydney Harbour Buffet Lunch

8 months ago
2/5

Service: The tea was very poor in presentation, selection and nothing seemed very fresh.
Tea was luke warm with water that had come from an urn. This disappointing as I had experienced this Cruise some years ago and was very happy with it.
Product: As per my review disappointing food and presentation

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We can assure you that all our products are sourced and prepared fresh. We always encourage guest to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

It is always our intention that everyone who cruises with us leaves with a long lasting positive impression of cruising on Sydney Harbour. To this end we would like to offer you a complimentary Harbour Story Cruise for 2 adults valid until June 2020. It is a 2 hour sightseeing cruise taking in some of the most beautiful parts of our wonderful harbour, including live commentary coffee and tea. To make a booking please provide a copy of this email and send your request to [email protected]

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for High Tea

9 months ago
5/5

Service: excellent ship and staff
Product: great seafood and plentiful salads

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Unfortunately the day we had booked was very smoky but I think captain cook made an excellent day. We got to see all the tourist attractions very close and the staff was amazing. We got a beautiful window seat for 6 people, and we didn't pay extra for that. Big plus. I really recommend to book long lunch, and 3 course. The food was perfect, and also you will have more time to see things. :)

Review for Long Lunch

9 months ago
4/5

Nice harbour cruise with a good lunch menu

Review for Long Lunch

9 months ago
4/5

Well run. Food good for this type of service. Staff well trained/friendly.

Review for Long Lunch

9 months ago
5/5

Service: We have dined on the Sydney 2000 several times for both Lunch and Dinner and the quality and service has been absolutely world class always from the booking thru to the welcome aboard, the table wait staff, the menu choice a d presentation all tops!
Product: Good value

Review for Long Lunch

9 months ago
5/5

Service: Outstanding food. Exceptional service. Thoroughly wonderful lunch.Three and a half hours of enjoyment.
Product: It was an outstanding experience - from start to finish.

Review for Long Lunch

9 months ago
5/5

Meal and service was fantastic would defiantly recommend.

Review for Long Lunch

9 months ago
5/5

White table cloths, champagne on arrival, attentive friendly staff, tasty and generous high tea - I wish I hadn't eaten lunch earlier! Great views as well. The three of us really enjoyed ourselves, thank you.

Review for High Tea

9 months ago
5/5

Service: The booking was done quickly and well. The Crew were very respectful and kept us informed. They looked for our well-being with getting on and off the vessel - saw us to our assigned places, made friendly comments and hoped that we would have a pleasant time on the Harbour.
Our table occupants next to us were very friendly and we found out that we had some connections with family previously unaware of. They found out that we were Religious Sisters celebrating our 65th Anniversary of becoming Sisters, and bought us our wine as a friendly gesture. One of the Staff (Laura) who was attending to us, noticed what was happening, and enquired the reason for our celebrating. At the end of our meal she brought us a beautiful ice-cold flute of champagne with a fizzing sparkler, and that was the most beautiful gesture we could imagine.
Thank you for the opportunity to enjoy the Harbour with your Captain Cook Cruises, and thank you to all the Crew who made the afternoon a time to remember.
Product: The food was delicious and beautifully set out. A sight for the eyes and the senses!

Review for Long Lunch

9 months ago
4/5

The food was delicious. It was a great experience to take my mum on who was visiting from the UK. The only recommendation I would make is some entertaining for those who have booked the long lunch.

Review for Long Lunch

9 months ago
5/5

Service: Have done this cruise twice last year and this year. The food and the service is fantastic. I took a friend with me this year a first time experience which exceeded her expectations. The long lunch three course cruise is the best way to experience the bay and relax. Would recommend to anyone visiting Sydney.
Product: It was an easy transaction.

Review for Long Lunch

9 months ago
4/5

Overall it was good, not great. Service was initially very slow-we ordered the drinks package and we were seated for 45 mins and had our entree before a glass of wine arrived. Service speed did improve after this. Food was good although not amazing-the fish was a little dry. Beautiful views of the harbour and a nice way to see it on a very hot day -I had visitors from Canada who loved being able to see our beautiful harbour in the comfort of air conditioning.

Review for Long Lunch

9 months ago
5/5

I live in the East Sydney and enjoy it’s harbour. My London friend wanted a boat experience w lunch. I chose a high end experience and was not disappointed. Service n staff very friendly. I say this even tho there was a mix up w my window seating. Yet problem solved w ease. Food was really Cook n my steak cooked to perfection. And the scenic views of our harbour is a delight.
Thank you and I will take all visitors on this cruise.

Review for Long Lunch

9 months ago
5/5

Service: The service was very good, we had purchased a drinks package. The waitress was very attentive and organised. The food was presented well and delicious.
Product: Great service and value for money.

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Service: Wonderful lunch cruise with our friends from the central coast spending a day on the harbour. Staff were very accommodating and courteous.
Product: Easy to purchase on the website

Review for Long Lunch

9 months ago
5/5

Service: Staff was lovely
Product: Initial purchade was a la carte but downgraded to buffet bad choice

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

A most enjoyable cruise on New Year's Day.
Food was excellent and the service great.
Definitely recommend. We will be back.

Review for Long Lunch

9 months ago
5/5

Wonderful way to see our beautiful harbour...very relaxing and the food was amazing....l will be recommending this cruise to my friends.

Review for Sydney Harbour Buffet Lunch

9 months ago
2/5

Service: All staff were very polite. Our waitress Bibi was very attentive.
Product: We had guests from Chicago and quite frankly were embarrassed with the meal. Firstly, it wasn't the long leisurely lunch we thought it would be. Everything came out so fast and we were through the meal before we knew it. Three out of four of us ordered the barramundi and it was so dry. The fourth guest didn't eat much of her meal. I would have preferred to have fresh fruit than the desserts offered. For paying close to $100 per head I would have expected a better standard of food.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise if you felt this was not the case on this occasion. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for our feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

9 months ago
5/5

Service: Service was friendly and caring.
Product: Great experience. Good food, good service, lovely tour around the Harbour. If i really had to be critical, I might say that the mini cupcakes weren’t the greatest addition to an otherwise outstanding selection of treats. But that’s only a super minor gripe.

Review for High Tea

9 months ago
4/5

Good tour, food was great.

Review for High Tea

9 months ago
4/5

Service: The food and service was very good. We have recommended the cruise to other people and we want to try another one one day
Product: Nothing is perfect

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Fantastic food and service!

Review for Long Lunch

9 months ago
2/5

Service: We boarded at Darling Harbour at midday and by 1.20 p.m. we had only had our entree and one drink, the waitress was extremely busy and did not have time to return to our table for orders. Our booking was for 6 with long lunch and premium drinks package. Every year we have friends from Germany and Melbourne who come to Sydney for a lunch harbour cruise with us. Normally we book with Majestic, but this year we felt that your cruise offer was superior, unfortunately this was not the case, as we were disappointed with the delay in service. We had to follow up on our main meals as other tables had received and finished their mains and we had not been served.
Product: Service of 3 course meal was very slow.

Review for Long Lunch

9 months ago
4/5

Service: Service and environment, view is very good. Food need to upgrade a little bit will help 😀😀
Product: Good price

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

good

Review for Long Lunch

9 months ago
4/5

Service: Okay
Product: The food wasn't that nice and it mainly catered for people who can eat seafood. It also didn't cater for people with food allergies.

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

My Mom has a very hard time with stairs so I told Captain Cook about her disability and they said no dramas they could help out. When we got there we were told she had to go.up the stairs 1 level so after a struggled up we were told our table was on the first level and she had to go back down the stairs. After we finally got settled in our table the food, ride and service was amazing from then on.

Review for High Tea

9 months ago
5/5

Service: Very good
Product: Service and food excellent

Review for Long Lunch

9 months ago
5/5

The Service was excellent , Michelle books these lunch cruises every year with the support from her carer.
Michelle is wheel chair bound and the staff went over and beyond to make us comfortable.
Helping us out getting our meals and drinks

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

Love the cruise and the high tea food. i would do it again for the next time to fully enjoy the atmosphere and the service they provide.

Review for High Tea

9 months ago
4/5

Service: The service at the ticket booth were just ridiculous. No advantages of purchase tickets online, had to join the same queue for a very slow service. Booth staff were un friendly. However the other crew were fabulous from boarding to onboard. 4 of my international guests were impressed with service, the food and how engaging the crew were.
Product: The crew onboard were friendly, high tea was well presented and we had a fabulous time

Review for High Tea

9 months ago
4/5

Service: The on board service and on time departure
Product: Worth for the money

Review for Long Lunch

9 months ago
4/5

Service: Entry to the boat was great with staff awaiting to take us to our allocated seat as soon as we arrived on the club deck. The staff were extremely polite and friendly. The welcome bubbly was delicious and the food was plentiful and of great quality.

My only gripe was the photographer who took some very amateurish pictures and kept having to take them again & again. In the end she tried to sell us two photos, one of which contained another guest clearly in the background the other was of my wife and I, but as she had been asked to sit next to me, we could have been anywhere? From a pub to in a hotel? When we said that we didn’t want either of them, the photographer seemed annoyed and walked off in a huff!

Please get a better photographer!
Product: Great food, wine and staff. Good value for money.

Review for High Tea

9 months ago
2/5

Service: two prawns, a small piece of fish, isn't really an entrée and main meal. Service was slow, in direct contrast to what we experienced last year on the xmas day cruise(hard to believe its the same company). Positive, was the young Chinese man Tomotero? who held the boat to wait for a couple of our stragglers, and then organised for a late arrival to join us at Circular Quay, he was very good.
Product: not enough to eat, no potato, chips, rice or pasta

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

9 months ago
4/5

Was good food, table service staff were friendly & helpful, however a bit tardy, had to refill our water glasses several times ourselves. Was a good cruise just the sane

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Service: everything was fantastic great way to spend our anniversary thankyou.. would recomend to our friends
Product: food was fantastic and wait service

Review for Long Lunch

9 months ago
4/5

Service: Service is good but can you add more menu to choose from in the buffett?
Product: More menu to choose from please...

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

The service was really professional. Food was deliciously awesome. I would use Captain Cook whenever I get a chance.

Review for Long Lunch

9 months ago
5/5

Service: Very good service, great experience, well suited as a birthday treat.
Product: see above.

Review for High Tea

9 months ago
2/5

To be honest we were a little disappointed. The food was great but there were issues with the service.

Our waiter had no idea what was going on. He gave us the wrong drinks menu and did t even know how long the cruise was for. He was slow and looked flustered.

Then we got held up getting back to Circular Quay due to a cruise ship leaving. While I appreciate it wasn’t the crew’s fault they didn’t provide us with information couldn’t tell is when we were getting in and wouldn’t let anyone even get a drink from the bar. The hold up was in the end close to an hour.

Also with the one boat trying to accommodate several different cruise options it didn’t feel personal we just kind of felt hearses through.

We have been on several cruises on the harbour in Sydney and other harbours around the world and this was left me a bit wanting.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Our Cruise Director should also relay any information provided regarding the any external situations, so we apologise for this inconvenience. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

9 months ago
1/5

I cancelled my travel to NSW/Sydney because of cathastrophic bush fire. I already cancelled a week before the trip but they said no refund. They should have an option for refund in case of an act of nature because it is not my fault that I cancelled for the safety of my family.

Thank you

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As per our terms and conditions, all cancellations incur a $20 per person cancellation fee. Cancellations notified less than 24 hours prior to sailing incur a 100% cancellation fee. In special circumstances such as the one you have listed, if notified in advance we will change the booking to another date that suits the customer. We always encourage customers to contact our reservations regarding any issues or enquiries.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Service: Everything about the lunchtime trip was excellent. At the last minute we decided to take our brother-in-law out for his birthday as he had never been on this type of cruise before and everything was so good with the staff and the food was delicious. We are planing to use the Captain Cook service again very soon.
Product: Excellent on every point of the cruise

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Service: Have been on the Long Lunch cruise many times, it’s that good! The food is lovely, and we love that it’s not a buffet, and the service is excellent also. A very pleasant and relaxing afternoon.
Product: Great lunch with excellent views and we love that it’s not a buffet lunch. Have been on this cruise many times and we will be back.

Review for Long Lunch

9 months ago
2/5

Service: The main thing lacking was that there was no commentary and tourists would not know any better on where the Cruise was going
Product: Generally good

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. the High Tea Cruise has a focus on creating a friendly, relaxed ambience. Therefore, commentary is not used for this cruise. We always encourage guests to thoroughly read our website regarding the inclusions involved with their cruise. Our reservation staff are always happy to assist with any enquiries you may have regarding your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for High Tea

9 months ago
5/5

Service: Yes recommend them to anyone who asks. Very friendly and kept an eye on us in case we needed anything
Product: Delicious all of it very happy with the food and service

Review for Long Lunch

9 months ago
4/5

Very good all round

Review for Long Lunch

9 months ago
5/5

Service: The staff and crew were very accommodating
Product: Wonderful food and choices

Review for Long Lunch

9 months ago
5/5

Service: The waiter Hugo was very attentive & polite and was a fine young man. The food service was prompt with staff refilling the dishes promptly as required.
The Seafood Buffet had all my favourites. There were generous amounts of all the food, hot and cold salads .........ennough for having more. The dining area was spacious & the buffet area not crowded. The choice for dessert, if you still had room was limited but l enjoyed the cheese platter. The commentary was excelent, l would highly recommend this cruise and was surprised there were so few tourists
Product: Quality of food , good service & not crowded.Pleasant staff

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

Service: Great service and it was a great day. Thank you
Product: Everything was great, thanks

Review for Long Lunch

9 months ago
2/5

Service: Great atmosphere. Not much of a food selection though. No music or entertainment. Service from waiters was great.
Product: Great atmosphere. Not much of a food selection though. No music or entertainment. Service from waiters was great.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Selected cruises offer entertainment; however, the buffet lunch features our GPS commentary giving highlights of Sydney Harbour. Our aim is always to provide extensive variety of options maintaining the highest standards of quality Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

Service: On the whole the service was very good except for one important request for my elderly parents to be near the bathroom and preferably have no stairs. They were on the second floor the furthest table from the entrance and bathroom with 2 flights of stairs. Mum didn't fall and break anything and they had a lovely lunch but it could have been disastrous as she's 80 with shocking balance and osteoporosis.
Product: the food, views and tour was lovely, my parents had a great day on the harbour

Review for Long Lunch

9 months ago
5/5

Excellent. Really enjoyed the service and hospitality

Review for High Tea

9 months ago
2/5

Service: Abit average. Waiter was hardly around or available. Service was below average. Meal was average. Overall i was disappointed this time and this is our third xmas cruise lunch with group
Product: Price is reasonable if it matched the service. Otherwise our group had a hood timr with our company.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are disappointed that you felt this was not the case on this occasion. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

Service: Great time and food
Product: value for money

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

Service: enjoyed the experience
Product: Good price

Review for High Tea

9 months ago
5/5

Service: Great overall service from all team members. Could not fault them whatsoever. I organised a 3 course lunch cruise for my work Christmas party. Great quality and friendly service. The food was very tasty and promptly served. The cruise itself was the perfect amount of time to enjoy all 3 courses and enjoy some sight seeing. I would definitely recommend.
Product: The 3 course long lunch was delicious. The boat was also very nice. The cruise itself was the perfect amount of time to allow us with time to enjoy the meal and spend some time on the deck enjoying the views. Overall, a very well organised and managed cruise.

Review for Long Lunch

9 months ago
2/5

Service was ok but the variety of food wasn’t like before especially dessert. Don’t feel like coming back or recommending to friends.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sydney Harbour Buffet Lunch

9 months ago
5/5

Service: The service was very good, the staff who looked after us were polite and friendly.
Product: The food was very nice however the portion size was small for my group. My group can be described as hungry, thirsty men.

Review for Long Lunch

9 months ago
4/5

Service: Food was amazing! service a little slow towards the end. a person was left on-board after our Christmas party as they were in the toilets when we docked. Perhaps announcements on docking and leaving should be considered. We were docked for a long time in the middle of our cruise, again an announcement would have been appreciated. However, overall it was great!
Product: Food was amazing! service a little slow towards the end. a person was left on-board after our Christmas party as they were in the toilets when we docked. Perhaps announcements on docking and leaving should be considered. We were docked for a long time in the middle of our cruise, again an announcement would have been appreciated.

Review for Long Lunch

9 months ago
5/5

friendly service

Review for Sydney Harbour Buffet Lunch

9 months ago
4/5

Service: Service was great however one of our tables did not get the same service as the other 4
Product: The food was excellent, everyone's meal was fabulous. Chicken tender and the beef was delicious.

Review for Long Lunch

9 months ago
5/5

Amazing!!

Review for Long Lunch

10 months ago
4/5

Service: Service was very attentive and nothing was too much trouble for staff. We had a very enjoyable lunch
Product: Good value for very good food. Drinks a little expensive

Review for Long Lunch

10 months ago
5/5

Service: Great cruise with plenty of room for everyone. Wonderful staff and service and the food was fantastic.
Product: Great selection of refreshments and food

Review for Long Lunch

10 months ago
5/5

Service: Cruise on time, food excellent, commentary great
Product: Excellent choices and plenty of it

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: the lady that waited on us was so polite and nothing was to much trouble at all I would give her a 10 out of 10 The service was excellent
Product: food a bit of a disappointment but the harbour cruise was excelent

Review for Sydney Harbour Buffet Lunch

10 months ago
2/5

Service: The food was very average. Nothing special in it! The rice was awful.
Product: Food was very average.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are very disappointed to read that this aspect of your cruise was no to our standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: The staff were great and really went the extra yards for my Mum's 80th (14th December 2019). Couldn't fault the cruise itself.
Product: Thought that there might have been more options for kids on the buffet

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: Even though the smoke was bad and a crazy storm hit while out on the boat it was still great and the food was fantastic
Product: Excellent

Review for Sydney Harbour Buffet Lunch

10 months ago
4/5

Really enjoyed the High Tea cruise with Captain Cook yesterday. Service was prompt and friendly and the quality of the bubbles, tea and both sweets and savoury items was very good! A few small suggestions would be;
- To provide a shaded area (perhaps some weighted umbrellas?) in the area where people wait to board as it was very hot and would have been most appreciated.
- Include 1 glass of bubbles in the base price of this tour with the option to upgrade to unlimited, even if you raise the base price to allow for this. Most High Teas will include one glass of bubbles.
- Label the sauces served on the buffet (one of our party is allergic to very hot chilli and wasn't aware there was a very hot chilli sauce). While not a tragedy, if someone had a very sever allergic reaction, this could become a Duty of Care issue.
Overall, we had a lovely afternoon out and have posted about it on social media with the #captaincookcruises hashtag will recommend it to friends. Just always looking at how to maximise the experience for people. Many thanks.

Review for High Tea

10 months ago
4/5

Service: Enjoyable cruise. Nice cruise boat. Friendly and helpful staff.
Product: We enjoyed the cruise but were disappointed that there was no commentary at all in the dining room. No welcome aboard, no explanation of what was happening, and no indication of points of interest.

Review for Long Lunch

10 months ago
4/5

Very good waiter service. The wine was very expensive $50 a bottle!!! WHY

Review for Long Lunch

10 months ago
5/5

Service: Excellent service and value for money.
Product: Excellent value for money and great food

Review for Long Lunch

10 months ago
4/5

Service: pretty good service and food
Product: Not bad value for money

Review for Long Lunch

10 months ago
5/5

Service: Service was incredible. The food was varied and well presented. None of our group was disappointed. The table service was excellent and the staff could not do enough for us. It was an incredible day for the family to celebrate an important birthday. Thank you.
Product: Great value for money. Could not fault the experience when arranging the tickets.

Review for Sydney Harbour Buffet Lunch

10 months ago
4/5

Service: Our team were rather impressed with the ship and the service.
The 3 course luncheon was great & the drinks were nice.
When cruising the harbour, we thought the cruise was over when the ship pulled up to the wharf, after a couple of minutes. The boat took off again. Would have been nice to know that the ship was pulling up a couple of times, so I could let staff aware if they wanted to leave early they could. Besides that we all had an amazing time.
Product: The payment side of things was really easy. We paid in two installments(deposit & final payment) via credit card, there is an additional charge but it was a rather easy process.

Review for Long Lunch

10 months ago
4/5

Service: .
Product: .

Review for Long Lunch

10 months ago
5/5

Service: fabulous helpful and hardworking staff, plenty of seafood constantly restocked. Great experience
Scott the manager on the jetty was very funny, comforting and helpful
Product: great value, easy booking process

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: Easy to book with, vessel was very sleak and smart. Staff boarded you well and seated you quickly. Buffet was very good plenty of selection and topped continusly. Service to table very attentive and helpful. Excellent cruise around harbour area. First Glass lunch.
Product: Value for money and was as it said

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: Great service, food and boat!
Product: Good value.

Review for Sydney Harbour Buffet Lunch

10 months ago
2/5

Service: Bigger meals and free coffee and tea
Product: Could be bigger meals, should have free coffee and tea available

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drink and service ass they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

10 months ago
2/5

Service: 1. The quality of the food has declined in the last 12 months. Also, smaller portions and not served piping hot.
2. We paid for a premium bar package, but it was not much different to a standard package.
Product: See above................

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

10 months ago
4/5

Service: Easy booking process with helpful polite call service. Enjoyed the commentary & delicious plentiful food.
Product: Enjoyable harbour cruise. Value for money.

Review for Sydney Harbour Buffet Lunch

10 months ago
4/5

Service: Could do boarding arrangements better. Separate lines for each deck
Product: Good food and service

Review for Long Lunch

10 months ago
5/5

Service: Excellent service. Absolutely no complaints. Would thoroughly recommend Captain Cook Cruises.
Product: Thoroughly enjoyed a number of Long Lunches we've been on. Will continue to do so while ever the standard remains as it is.

Review for Long Lunch

10 months ago
5/5

Service: Excellent cruise, great food, fabulous wait staff
Product: bit late getting onboard, but everything else was perfect

Review for Long Lunch

10 months ago
5/5

Service: AAA service food was excellent
Product: I was given a voucher for a birthday present

Review for Long Lunch

10 months ago
5/5

Service: The residents really enjoyed the meal and said the service was fantastic
Product: Great meal with a good range of food choices

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service was great. Very professional and pleasant.. The cruise was a nice circuit to follow offering some iconic picture opportunities and facts along the way. Note, I could only hear the audio narrative when upstairs and outside. I think there should be screens inside with the audio and subtitles running.

Review for Long Lunch

10 months ago
4/5

Service: Plenty seafood on menu , sure I got money's worth with prawns & oysters , while our group observed the Ovation of the seas , our next trip next year .
Product: Enough seafood to satisfy us all , got my money's worth of prawns & oyster , with couple drinks each ,.

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: My whole group all had an excellent day. The food was great the service brilliant and tour
around the harbour could not have been any better - perfect !
Product: The staff especially Blaire were very helpful at all calls, even on Sunday morning

Review for Long Lunch

10 months ago
5/5

Service: The service was great. We had the best time for our work xmas party lunch and having our own waitress was brilliant.
Product: The selection of dishes on the menu was great and catered well for all dietary requirements.

Review for Long Lunch

10 months ago
5/5

Service: Thoroughly enjoyed the lunch cruise. Would recommend to anyone. Food was good. The wait staff very friendly. The only small negative was asking for some drinks a couple of times and they seem to have forgotten. In the end we got drinks so nothing too bad. Also, didn't realise the ship berthed twice at both docks. Was about to get off at Circular Quay the first time and then the ship left again. So nice to stay on but an announcement might have been good to let us know it was a choice to get off or not.
Product: Value for money.

Review for Long Lunch

10 months ago
4/5

Service: The experience and service was worth 4 star but the selection of hot food such sausage roll was cold and very dry and was not enjoyed any one of my party. The sweet selection were fine.
Product: At the discounted price it was well worth what we paid.

Review for High Tea

10 months ago
5/5

Service: Thank you so much for all of your assistance, with help sourcing food and drinks, being in a wheelchair made it difficult to do this on the day, but your staff were fantastic in helping.
Product: Food was amazing

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: We have used Captain Cook many times with the same vessel and the same package. The quality of service and food seems to improve each year.
Product: Sometimes a cruise similar to this people are served up very ordinary food. This is not the case with Captain Cook. The food is of very high quality and the wine is from a very well respected vineyard in the Hunter Valley.
No skimping on cheap food by Captain Cook

Review for Long Lunch

10 months ago
5/5

The service was exceptional

Review for Long Lunch

10 months ago
4/5

Service: The high tea harbour cruise was excellent value for money including the additional amount for a window seat. The food and service was very good but the thing that missed the 'excellent' rating was a delay in a second pot of tea being offered. Not sure if there was a reason but in any event, there needs to be an awareness of clients' situation and be ready to respond. Having said that would not hesitate to do it again and we have already recommended that friends consider this if/when is Sydney. The cruise route was also very good.
Product: Excellent value for money which was perfect on an afternoon cruise. Cruise route was good and we saw the main attractions in the harbour and around to Darling Harbour.

Review for High Tea

10 months ago
4/5

The service was wonderful!
And the food was amazing.
It was just a shame that the cruise was so short. It should last a minimum of 2 hrs.

Review for High Tea

10 months ago
5/5

It was lovely 😊

Review for High Tea

10 months ago
5/5

Service: Such a wonderful way to spend a cruising day on the harbour , clean and comfortable. The staff do a wonderful job.
Product: The food choices were great as we all have different tastes , the selection of wines and beers were wonderful.

Review for Long Lunch

10 months ago
4/5

Service: The food was lovely, the drink service could have been better though, when we initially ordered our drinks, the bubbly, they asked did we just want it by the glass,
we said ok but then after the first one I couldn't get another, I should have asked for the bottle to be left at the table! Also after ordering our drinks they were left at the bar and not brought to the table! Other than that everything else was good.
Product: The food was great.

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

We just loved our long lunch and were blown away by the great service and food. On a return trip we would definitely do this again.

Review for Long Lunch

10 months ago
4/5

Service: We had a great time on the cruise. Food was good and service was friendly.

Only negative was the delay from ordering a drink to receiving it. One order did not make it to the bar staff. I did have to go to the bar twice to order or receive the drinks myself.
Product: Overall happy with the long lunch.

Review for Long Lunch

10 months ago
5/5

Service: I had the most wonderful three course luncheon on the Captain Cook's Sydney Harbour. The service was friendly and considerate and the table settings immaculate.
The view was fabulous and the speed and direction of the cruise very suitable for sightseeing and photography. The food was five star. I'd do it again and recommend it highly.
Product: Fabulous food and presentation, timed well and generous portions.

Review for Long Lunch

10 months ago
4/5

Service: Great service!
Product: The buffet was good and include deserts. The drinks are not included.

Review for Sydney Harbour Buffet Lunch

10 months ago
5/5

Service: Excellent Crew and Service.
Product: Excellent allround

Review for Sydney Harbour Buffet Lunch

10 months ago
2/5

The lunch and service was good.
We didn't enjoy the fact that we spent a lot of time (around 40%) in the docks rather than actually cruising in the harbour.

Review for Long Lunch

11 months ago
4/5

Service: Very pleasant and comfortable trip around the harbour
Product: Good value

Review for Sydney Harbour Buffet Lunch

11 months ago
5/5

Service: Very enjoyable, courteous staff, the food was excellent and thoroughly enjoyed the tour of Sydney harbour.
Product: Nice selection of sandwiches and cake, with a choice of teas

Review for High Tea

11 months ago
5/5

Service: Great food, great service, excellent views, lovely atmosphere. Definitely recommend the 3 course long lunch
Product: Great service, food, atmosphere, and amazing views

Review for Long Lunch

11 months ago
4/5

Service: Good food and service, except for desserts which were a bit disappointing (not very tasty and looked like it might have been random mass produced frozen desserts). Overall a great experience with great views, but still on the expensive side. I would recommend for tourists but maybe not for Sydneysiders who are already familiar with harbour views and sights.
Product: Good food and service, except for desserts which were a bit disappointing (not very tasty and looked like it might have been random mass produced frozen desserts). Overall a great experience with great views, but still on the expensive side. I would recommend for tourists but maybe not for Sydneysiders who are already familiar with harbour views and sights.

Review for Long Lunch

11 months ago
5/5

Service: The service was excellent,especially that the team leader saw there was ten grandchildren so we were allocated the whole lower deck for the cruise and lunch, the food was very very good also the service with lovely staff. We had previously been on a Vivid cruise and when we decided to hold the 70th birthday party for Carole we decided why would you go elsewhere
Product: Very very good food and service

Review for Sydney Harbour Buffet Lunch

11 months ago
4/5

Service: We had a very good experience food, service and tour. The 4 star rating is that there always room for improvement. E.G We were seated at a window seat however felt closed in because of the couple sitting right next to us. Otherwise a good experience
Product: The entrée was not what we expected. Just the 2 x Prawns. The Barra for mains was good as to the dessert.

Review for Long Lunch

11 months ago
5/5

Service: Excellent service, excellent food, excellent scenery
Product: I purchased on line and it was a little confusing

Review for High Tea

11 months ago
4/5

Service: excellent service, food presentation was good. and plenty of it.
Product: good service good food and plenty of it, I like to put my seafood on separate plates and eat that first before going back for my other dishes which was a plus for me.

Review for Sydney Harbour Buffet Lunch

11 months ago
1/5

Service: Very ordinary food - steak asked for rare instead fairly well-done
$50 for a bottle of very ordinary wine is a bit over the top
For 3 1/2 cruise a lot of the time spent going in and out of wharf
Product: See previous comment - not saying any more won't recommend to others

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide the best possible service and food, so we are disappointed the food on your cruise wasn't to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

What a beautiful afternoon we had on Sydney Habour enjoying a High Tea. The food was delicious & the bubbles refreshing. Highly recommended

Review for High Tea

11 months ago
2/5

Service: The tea was revolting and cold and there needed to be a larger pot .Lack of personality of staff, no interaction or local knowledge . Could not hear the commentary and there was no music or atmosphere. We stopped at Darling Harbor with no view at a port while staff reloaded and restocked for almost 25 minutes. This was 1 third of the cruise. I don't think that was appropriate at all. Food was very average. 1 very small portion of a sandwich and semi warm pastry and dry cakes.
Product: I called to make an inquiry before booking. I wanted to know if the date we wanted was worth booking a window seat . I was told absolutely . The boat was almost empty so it was pointless paying extra.\. Felt ripped off.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Whilst commentary is not normally included for this cruise it is available on the open viewing deck. We always encourage guests to thoroughly read our website regarding the inclusions involved with their cruise. Our reservation staff are always happy to assist with any inquiries you may have regarding your cruise.

It is always our intention that everyone who cruises with us leaves with a long lasting positive impression of cruising on Sydney harbour. To this end we would like to offer you a complimentary Harbour Story Cruise for 2 adults valid until June 2020. It is a 2 hour sightseeing cruise taking in some of the most beautiful pars of our wonderful harbour, including live commentary coffee and tea. to make a booking please provide a copy of this email and send your request to [email protected]

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for High Tea

11 months ago
4/5

Service: Food was amazing. drinks package was limited in what you could get for standard drinks and two of my group, ended up buying wine, because there was no choice of wine to their liking.
Product: The food was great, came out hot, tasty and we all loved the various meal choices. there were eight in our group.

Review for Long Lunch

11 months ago
4/5

We had a German girl looking after our table ( Anne ). Had a good time, would definitely recommend.

Review for Long Lunch

11 months ago
2/5

Service: Service was rushed, missed one drink order
Product: Main and dessert was nice but entree was tasteless.

Response from Captain Cook Cruises: Dear customer,

Thank you very much for your review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

Nice cruise, good service and good buffet. I took along older relatives from Canada and they thoroughly enjoyed it

Review for Seafood Buffet Lunch

11 months ago
4/5

Good service and meal selections, but the servings size was a bit small for me

Review for Long Lunch

11 months ago
5/5

Service: Both food and drink service was great. Food was delicious!!
Product: ruise was beautiful.

Review for Long Lunch

11 months ago
5/5

Service: We had a guest with us who could only eat pureed food. Your staff did this and he was thrilled that he could eat the same as us. The food, service and cruise were all excellent and I have already recommended your company to friends.
Product: Excellent value for money. Will be doing this again

Review for Long Lunch

11 months ago
2/5

Service: The food was delicious and the scenery on the first half of the cruise was spectacular. We did not realize that the "long lunch" was a repeat of the first half. Also, the service was unbelievably slow. We had gotten the premium liquor package but it took us a half hour to get our first drink. If would have been preferable to do a different route on the second half, and if the server is being trained, have him/her shadow someone for at least a week or assign them initially to people who do not pay for premium liquor and window seats
Product: The purchase was quite easy. It would have been better to make it clear that you need to exchange your reservation confirmation for actual tickets and exactly where the transaction should be done, but everyone was so customer focused!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your kind review. We are disappointed to hear that the service on your cruise wasn't to your expectation. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are pleased that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
2/5

Service: I have been to a few high teas around Sydney. Some of which I have to say were a little more better. The food was quite nicely done and served well.The tea could have been a little hotter for my personal taste. We did not finish all of the portions /cakes and politely asked if we could take home 3 items that were not consumed but were refused on account the chef did not allow food to be taken home. As I had actually paid for this service I was quite annoyed by this ruling.Other venues have no issues with this request.Nevertheless it was still an enjoyable afternoon and it is a wonderful way to view our beautiful harbour.
Product: It is quite good value but I think the extra $10 for a window seat is a little excessive as the area is quite small and you do have reasonable access to the window regardless of where you are sitting.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your kind review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the cruise director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind regards,
Head of customer Service
Captain Cook Cruises

Review for High Tea

11 months ago
5/5

Service: Being six in our party, we were made so welcome and placed in full view of your glorious harbour. Our waiter was delightful and efficient as was the wine waiter. We didn,t want our cruise to end, but have been left with many happy memories of our Captain Cook Cruise.We are back in N. Z. but the photographs have widely displayed.
Product: We are not big eaters, but your food presentation was excellent and appetizing. The relatively short time from gathering the menu details until the food arrived was either very short or we were talking too much! Being with a friend with whom I grew up in England, was very special as we emigrated 60 years ago, with one going to Sydney eventually and the other to N.Z.

Review for Long Lunch

11 months ago
5/5

Service: Beautiful boat, lovely staff all dressed in crisp clean uniforms. The food, although there wasn't a lot of choices what they did have was good quality and everything was very tasty, sometimes at a buffet everything is bland but this was delicious and the flavour in the deserts was amazing, probably the nicest and tastiest deserts I have ever had at a buffet, can't wait to go again!
Product: One of the best buffets !!

Review for Seafood Buffet Lunch

11 months ago
5/5

We thoroughly enjoyed the food and scenery whilst cruising around the Harbour. The staff were attentive and the whole event ran smoothly.
I would recommend this Lunch Cruise.

Review for Seafood Buffet Lunch

11 months ago
5/5

We often use the Capt Cook Harbour Cruise that include meals, always a pleasant outing

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: Everything the staff and food and perfect weather made the day very enjoyable I have booked for 27/11/2019 for lunch cruise for 16 people to celebrate a 80th birthday
Product: Good value and the launch was very impressive and also the staff

Review for Long Lunch

11 months ago
4/5

Service: Staff were great and friendly. Food was average. Not bad, but average. The sparkling rose on arrival was a little rough going down and it’s probably important to have the first thing you taste to be good to set the tone for the rest of the experience. The high tea tasting plate was very mid-range. Again, definitely not bad, but not great either. It feels a bit like the company is relying on the harbour experience as the selling point at the cost of the quality of the food. I was happy with the experience, but if that food was served somewhere that didn’t bob along the harbour I’d be pretty disappointed with it.
Product: Staff were great and friendly. Food was average. Not bad, but average. The sparkling rose on arrival was a little rough going down and it’s probably important to have the first thing you taste to be good to set the tone for the rest of the experience. The high tea tasting plate was very mid-range. Again, definitely not bad, but not great either. It feels a bit like the company is relying on the harbour experience as the selling point at the cost of the quality of the food. I was happy with the experience, but if that food was served somewhere that didn’t bob along the harbour I’d be pretty disappointed with it.

Review for High Tea

11 months ago
5/5

Service: Great food, great customer service, wonderful scenic cruise of Sydney harbour.
Product: Great food and customer service, and of course, a great scenic cruise around Sydney harbour.

Review for Long Lunch

11 months ago
5/5

Lovely crew. Great experience from booking to disembarkation. Delicious food. We had a group of four friend and we all agreed we had a lovely experience.

Review for Long Lunch

11 months ago
5/5

amazing! Food was delicious, service was excellent

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: Service was excellent & we appreciated being moved to a window.
Product: This was a present & I would recommend this cruise.

Review for Long Lunch

11 months ago
1/5

The service was the worst I have ever experienced on a lunch cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

Good value. Excellent staff, great food, it was my birthday present to a friend from overseas. He was stoked :)

Review for Seafood Buffet Lunch

11 months ago
2/5

Service: The view was amazing but food was average could improve but better especially the mini cup cakes...
Product: Could improve bit better with desert.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Please be assured your feedback has been forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for High Tea

11 months ago
2/5

Service: Staff could have been more attentive, was not asked if we wanted refills on our drinks or whether we wanted coffee, fine by us by you would be missing lots on the up sells?
Product: the lunch is always good value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We always strive to deliver the best customer service possible, so we apologise if you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
2/5

Service: It was average. I booked the cruise for a Hens but there was no special decoration or anything of the sort to acknowledge the bride to be. I found the waitresses to not be very friendly either, I had paid for limitless alcohol but they seemed to be hesitant to serve us more when we asked for it. Also a photographer took photos of us on the cruise without first asking us if we were happy to pay for them and how much it would cost.
Product: Food was average and they wouldn't let us take some home that was left over .

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for High Tea

11 months ago
2/5

Firstly the instructions regarding the service of the food were not clear and not spoken loud enough for all to hear. There were some ‘nibbles’ type food but no mention of their provision. The hot food was not labelled to indicate the name of the dish and its contents or wether it was vegetarian or non-vegetarian. Admittedly we did not specify any special needs but that would not negate the need for food labelling.
The commentary and other services were satisfactory.
The assistance given to me in the organisation of our Bus travel and Cruise has been very helpful and greatly appreciated.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We apologise for not having some of the items on our Buffet Lunch Cruise listed. We always encourage customers to bring this to the attention of staff, to allow us to rectify any issues such as this. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

11 months ago
5/5

Service: We had a nice time cruising the bay!
Product: Excellent food! Could have been longer!!

Review for Long Lunch

11 months ago
5/5

Service: Everyone was very helpful. From the people taking the booking, to those assisting with extra requests for tickets, the people at the wharf as well as all the staff on board.
Product: Everyone in the group enjoyed the seafood buffet.

Review for Seafood Buffet Lunch

11 months ago
2/5

Service: Service was fine
Product: the food although nice was a little sparce for the price

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

We enjoyed our high tea cruise. I am dairy free and I was given some lovely food that was dairy free.

Review for High Tea

11 months ago
4/5

Service: nice cruise n food
Product: nice food and cruise food

Review for Long Lunch

11 months ago
4/5

The High Tea was lovely, service a bit hit and miss. We were disappointed at the long stop at Kings Street wharf, however.

Review for High Tea

12 months ago
4/5

We enjoyed the cruise, one of the group had an allergy but her food was just put on the table with no explanation so that was a little confusing.

Review for High Tea

12 months ago
5/5

Service: A very enjoyable time was had. Staff were excellent and we couldn’t fault them. Meal was so great and there were no complaints about anything!!
Product: Great value for money.
Staff were excellent
Meal was most enjoyable.

Review for Long Lunch

12 months ago
5/5

Service: Friendly crew great service
Product: Nice meal good value. No rush to eat meal. The only recommendation to improve is you should include tea and coffee in the drinks package.

Review for Long Lunch

12 months ago
4/5

Cruise was amazing The meal was excellent. Staff were friendly
But disappointed they don't cater for the elderly. No lift and too many stairs.
Would have reconsidered if told about this prior to booking

Review for Long Lunch

12 months ago
5/5

Great cruise and meal. We would have liked it to continue longer.

Review for Long Lunch

12 months ago
2/5

Service: Very poor service, the food portions were small and the buffet didnt even last an hour. The staff were packing up after 40 minutes and the remainder of the journey was practically site seeing. For the amount paid its not worth it at all.
Product: The buffet was mediocre every thing was average. Felt like being served at a cheap style wedding. Also the buffet only lasted 40 minutes and the staff were packing everything away. The remainder of the time was practically site seeing.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food on your cruise wasn't to your standards. Our buffet Lunch is designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We do apologise for the misunderstanding. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Thank you once again for you feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

12 months ago
5/5

Service: The service was prompt, polite and very friendly. I would recommend this cruise to anyone who love to see the harbour and eat amazing food.
Product: The food was well prepared, fresh and was promptly served.

Review for Long Lunch

12 months ago
5/5

Service: Fantastic day on the harbour, great food, cold drinks and attentive service.

Highly recommended.
Product: Good value for money and the best views in the world.

Review for Long Lunch

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