Whale Watching

WHALE WATCHING 18 MAY - 30 OCTOBER 2019

An extraordinary opportunity to see the annual whale migration. More pods are travelling closer together with more social interaction between the pods. Where there is interaction, there's action! Breaches, muggings and spy hopping - all fully explained by your commentator. Plus our Whale Guarantee, or cruise again for free*

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Whale Watching Cruises

  • See Humpbacks & the occasional Southern Right whale during migration
  • Open water cruise through the entrance of Sydney Harbour aboard an ocean catamaran with open-air & all-weather lounge viewing
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • Afternoon Whale Watching Cruise operates daily
  • Morning cruise operates Sat-Sun
  • 2hr 45min cruise with commentary
From $55

Whale Watching Explorer

  • 2-Day Hop On Hop Off Harbour Explorer
  • Afternoon Whale Watching Cruise
  • See Humpbacks & the occasional Southern Right whale
  • Whale sighting guaranteed or cruise again for FREE*
    (see more info for details)
  • Cruise commentary
From $89

Taronga Zoo & Whale Watching Cruise

  • Cruise to Taronga Zoo from Circular Quay or Darling Harbour
  • Taronga Zoo entry & Sky Safari cable car
  • Afternoon Whale Watching Cruise
  • See Humpbacks & the occasional Southern Right whale
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • Cruise commentary
  • Return cruise to Circular Quay

SeaLife Aquarium & Whale Watching Cruise

  • SeaLife Aquarium entry at Darling Harbour 
  • One-way rocket ferry to Circular Quay from Darling Harbour
  • Afternoon Whale Watching Cruise
  • See Humpbacks & the occasional Southern Right whale
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • Cruise commentary
  • Return cruise to Circular Quay
$109.00

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100 % approval from 2 responses

Date
Rating
12 minutes ago
5/5

Really nice trip on a comfortable ferry. Both indoors and outdoors areas.
We saw plenty of whales - mum and baby, some teenagers and a few adult humpback whales. You can also see some albatrosses occasionally.

Review for Whale Watching - Morning

43 minutes ago
5/5

Service: Great and friendly service, did not end up seeing too much but that’s always a possibility. Crew and captain did their best to search and lookout for spots of activity despite bad weather and choppy conditions.
Product: No issues with purchase, efficient.

Review for Whale Watching - Afternoon

4 hours ago
5/5

Mooie boottocht, met walvissen naast de boot die we goed konden zien. Tijdens het onderduiken van de dieren, kregen we prima uitleg over walvisgedrag, omstandigheden en wetenswaardigheden omtrent de dieren door Bob! Een zeer enthousiaste verteller!

Review for Whale Watching - Afternoon

15 hours ago
5/5

Very informative and a wonderful experience

Review for Whale Watching - Afternoon

24 hours ago
4/5

Easy to find the location to aboard. Staff are nice. Weather on that day was wonderful. Many whales were seen.
However the wind very strong, the ship shaking seriously. Most people got dizziness.

Review for Whale Watching - Afternoon

1 day ago
2/5

Service: Ensure small, elderly people can have an opportunity to a viewing position. I gave up trying to fight my way through the overcrowded boat and therefore saw very little whale. Most disappointing.
Product: As I stated , the boat too overbooked and not able to gain a viewing point.

Review for Whale Watching - Afternoon

6 days ago
2/5

Service: I joined two companies for whale watching at Sydney. However, I only saw whale once as we could only stand at the back of the ferry or inside the ferry and too many people on the ferry. Even there were several whales swimming close to the ferry. But all the view were blocked by people. Very disappointed with captain cook!
People can stand everywhere on the ferry of the other company!
Product: Not worth! Too expensive!

Review for Whale Watching - Afternoon

6 days ago
5/5

Service: Die Live Kommentare von Vanessa war super. Das allein war für mich schon ein Grund, 5 Sterne zu geben.
Product: Der Kauf war online erfolgt. Alles sehr einfach zu handhaben. Es fehlt leider der Hinweis, dass man noch das Papierticket am Büro abholen muss. Warum kann man hier nicht die Online Bestätigung als Nachweis anzeigen?Spart Papier.

Review for Whale Watching - Morning

6 days ago
5/5

Well organised and interesting cruise with several sitings of whales and dolphins.

Review for Whale Watching - Afternoon

6 days ago
5/5

Great experience! Good organisation, good food, great service and wonderful reef experience!

Review for Whale Watching - Morning

6 days ago
5/5

Service: Their service was great, it was easy purchasing the tickets for the cruise online.
Product: The cruise itself was enjoyable and we saw a few whales skimming the sea. However the winds & the waves were very strong, therefore making us feel rather seasick.

Review for Whale Watching - Afternoon

6 days ago
5/5

The weather is great on that day and everything is great from Captain Cook Cruises Whale watching; will recommended to anyone.

Review for Whale Watching - Afternoon

1 week ago
5/5

Service: Very well organized cruise with amazing views and good stories. Crew was very helpful and found whales. Spent enough time to experience nature and sights.
Product: Good service and very helpful information on cruse and location.

Review for Whale Watching - Morning

1 week ago
5/5

Their great smiles and attitude~ their knowledge of the whales !

Review for Whale Watching - Afternoon

1 week ago
5/5

Awesome crew and funny tour guide

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Service: It was an amazing experience with delicious food and beautiful view. The decoration inside the cruise was also very pretty. Our whole family have warm and sweet memory in that afternoon.
Product: It was a great experience that we have seen dolphins and whales during the trip. And the introduction and explanatoin wasvery good. We have great and happy moment during the trip.

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Located more than several whales which was a good start! Captain really knew how to sight them & judge how long they would take to resurface after diving. Commentary was good but probably a little too much of it.
Assistance for those suffering motion sickness & subsequent cleaning up was excellent.

Review for Whale Watching - Afternoon

2 weeks ago
1/5

Service: Seasick from the start to the end. If tides are 5m high and conditions bad, should have cancel and refund. See nothing much but just into vomit bags. Waste $ and time
Product: Seasick from beginning to end. See nothing much but into vomit bags. Was informed of high tides of 5m when onboard. If sea conditions are bad, could have given option to cancel and refund.a total waste of my money and time for our whole family of 4. Disappointing

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Great day out, friendly helpful staff on hand to answer any questions based on their very extensive knowledge of the local migratory whale population.

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Service: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.
Product: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.

Review for Whale Watching - Morning

2 weeks ago
4/5

The Whale cruise was amazing. I was surprised that we were able to see not only Whales, Dolphins but also Gannet birds and Albatross. The crew were terrific and really put in a lot of effort to turn the boat towards the whales when sighted and to provide information about them.

Review for Whale Watching - Morning

2 weeks ago
5/5

Service: It’s a good experience and they are provide a very good service
Product: They deserve it and I will recommmend to my friend

Review for Whale Watching - Morning

2 weeks ago
4/5

Service: Commendable service given by the sea crew. Thanks.
Product: Eye opening moment when you see the wildlife whale.

Review for Whale Watching - Morning

2 weeks ago
5/5

Service: Professional crew with a lot whale information and try best to find whales as much as close as possible. Amazing experience. Thank you.
Product: Love this experience. We can hear the whale breathing.

Review for Whale Watching - Morning

2 weeks ago
4/5

Service: They need to do some activities while waiting for the whales in addition to public knowledge.. However, they are super friendly. I had pleasant experience
Product: The whales started to jump in our way back.

Review for Whale Watching Explorer

2 weeks ago
5/5

Service: Great entertainer on board
Product: Great Crews, Entertain all along the trip, Educate about sea lifes

Review for Whale Watching - Morning

2 weeks ago
5/5

I liked the boat trip. Nice weather. Good guide who told very interesting about the life of the whales. It didn't take long before we saw the first whales. We got a lot of nice photos. I recommend whale watching. Really lovely.
Dont forget seasickness medicine!

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Bob was a wonderful guide. His knowledge of the wildlife and harbor were wonderful, and he really conveyed his enthusiasm for the experience in his helpful chatter. Loved every bit of that trip, and so did my 6 and 8 year old. Well worth the money.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.
Product: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: Beautiful day on the water - friendly and informative staff. Clean and modern boats. Easy check-in.
Product: Excellent value for money. Fun 3 hours for our family.

Review for Whale Watching - Morning

3 weeks ago
5/5

Our Whale Watching cruise was awesome. The commentary provided was informative as well as entertaining.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

A very enjoyable experience with an interesting and informative commentary.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended
Product: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: The crew were fabulous and attentive to the passengers needs
Product: The crew were helpful. Paul was very informative and knowledgable about the whales. He was also very humourous.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Good service and good staff.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Great service, excellent whale watching.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: Ensured we got great sightings of whales, informative and safety conscious
Product: A wonderful trip for the nature lover, a peaceful and awe inspiring trip

Review for Whale Watching - Afternoon

3 weeks ago
5/5

We loved the guide who showed us around in the sea and made us familiar with the surroundings. Loved the experience!

Review for Whale Watching - Afternoon

3 weeks ago
2/5

Service: It was ok, saw maybe 4 whales from a distance
Product: Could have got it cheaper on Groupon

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you were not completely satisfied with your experience on our Whale Watching Cruise. We are experiencing these animals in their natural habitat, we therefore cannot make any guarantees on the activity levels of the whales. However, our crew are highly experience and trained to offer the best trip with the whales they spot that day. Also, we are currently in the peak whale watching season which is the reason for our pricing.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

3 weeks ago
5/5

In overall, it was an interesting experience since it was my first time to see whale directly. Crews were fantastic! They provided us with very clear information includes regarding the safety.

Although I kinda have sea sickness a little bit, but I was really enjoyed it.

Thanks!

Review for Whale Watching - Afternoon

3 weeks ago
4/5

Service: Good knowledge of whales, interesting commentary. We learned a lot. Staff and crew were helpful. We felt safe and looked after throughout.
Product: Really enjoyed the tour. Saw lots of whales and learned a lot.

Review for Whale Watching - Morning

3 weeks ago
5/5

The whale tour was well organized. The infos about whales was very interesting and well presented.

Review for Whale Watching - Morning

3 weeks ago
5/5

Service: The complete experience was first class from booking with Blair, then the Staff Bruce, Rob and Bob onboard the vessel seeing lots of whales, we all thoroughly enjoyed the day
Product: Excellent service from all the staff, the skipper first mate and commentator.

Review for Whale Watching - Afternoon

3 weeks ago
4/5

Service: Le personnel est agréable
Product: Animateur était intéressant.
L’équipage était sympa
Les baleines présentes

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Would recommend and buy from them again. Good value. I liked how the crew kept checking up on everyone because of the swell

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: We wanted whales and we got whales. We also got funny stories and some education about them.Very friendly, personable staff and would answer any questions.
Product: The crew was entertaining and knowledgeable. We got our whales and it was fantastic.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

船上解說很有趣,也有看到很多鯨魚並捕捉到很多可愛的畫面!

Review for Whale Watching - Afternoon

1 month ago
5/5

Had a great trip, stay were really knowledgeable and friendly. Would definitely recommend to anyone! But wrap up warm it gets cold out at sea!

Review for Whale Watching - Morning

1 month ago
5/5

Great fun trip!! Very nice crew and very informative.

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Good cruise, would've been cool to see a few more whales as they were hiding from us for a little while, but was awesome nonetheless!!
Product: Purchase was easy, and much cheaper than what we pay in NZ

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Very friendly relaxed host with knowledgeable base. Crew all professional and never felt unsafe in any way. The whales were very beautiful and a spectacle. A must see.
Product: Excellent value for money. Catamaran clean and well run.

Review for Whale Watching - Afternoon

1 month ago
4/5

Service: The tour was well organised despite the seas which was outside their control. Bob told us interesting facts about whales and was caring of those on board. Our group of 4 enjoyed the trip.
Product: We enjoyed the experience

Review for Whale Watching - Afternoon

1 month ago
5/5

It was awesome and enjoyable ride! Very experience captain and staffs.

Review for Whale Watching - Afternoon

1 month ago
5/5

Good quality vessel, plenty of seating options
Staff were super - helpful and loads of interesting facts

Review for Whale Watching - Morning

1 month ago
5/5

Very helpful crew - especially in the rough seas. Commentary on the humpback whales was very informative.

Review for Whale Watching and Taronga Zoo

1 month ago
5/5

We got a great deal from here! Whole process was easy and pleasant! My boyfriend and I had fun seeing the whales! Only wish the boat we had, had more open space on both floors so everyone could get a chance to see as when a whale was spotted everyone was going to one side and trying to tiptoe to see. Other than that it was an amazing experience! :)

Review for Whale Watching - Afternoon

1 month ago
5/5

Great experience

Review for Whale Watching - Afternoon

1 month ago
2/5

Professional, safe. Hard to hear commentary especially from downstairs. No breaching but these are animal behaviour you cannot control.

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. Our cruise offers live, personalised commentary providing whale insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. Also, being on the open ocean can cause issues with volume due to external noise. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We are also disappointed to hear you did not witness a whale breach. However, as you mentioned, we are experiencing these animals in their natural habitat so we have no control over the activity level. Our staff are trained to provide the best experience with the whales they do spot. We also have a Whale Guarantee that provides a free Whale Watching Cruise to customers if no whales were spotted on the cruise.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
5/5

Fantastic experience! Great information and quite a bit of time spent looking for whales.

Review for Whale Watching and Taronga Zoo

1 month ago
4/5

船太晕了,海上风很大,看了次鲸回家还发烧了,真是花钱受罪。不过这次经历还是很值得的,看到了鲸鱼在彩虹下跃起,简直比画还美。

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Amazing experience. I loved everything, the punctuality, the kindness of the crew, the professionalism. They have been checking for sick people every time, they were smiling, very kind. Someone explained the whole time about the whales, it was really interesting. I would advice the experience to everyone, it is really worth it, and I would certainly buy other services.
Product: Very easy to book and pay.

Review for Whale Watching - Morning

1 month ago
2/5

More whales but realise that's hard to deliver

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. We apologize that you were not completely satisfied with your experience on our Whale Watching Cruise. Unfortunately, because the whales are wild and we are experiencing them in their natural habitat, there is nothing we can do to control the activity level of the whales. However, our staff on board have been trained to locate the whales to the best of their ability and to provide the best cruising experience possible with the whales they spot. We also have a Whale Guarantee that provides a free Whale Watching Cruise to customers if no whales were spotted on the cruise.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

1 month ago
5/5

Service: It is a fun trip. We did see the whales as advertised. Staffs are friendly and funny.
Product: Beautiful sun in the afternoon time. Good for taking photo.

Review for Whale Watching - Afternoon

1 month ago
4/5

Service: GOOD SERVICE GOOD KNOWLEDGE, INTERESTING COMMENTARY, SAW WHALES
Product: I always leave room for improvement lol

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Excellent commentary throughout.
Safety talk was humorous but covered all the necessary procedures.
Product: Commentary was excellent. A lot of facts with no bs. 😊

Review for Whale Watching - Morning

1 month ago
4/5

Hi, saw lots of whales, commentary was excellent, Couldn't fault the crew.
Onsnorkelling boat trips in Queensland the crew have sold/given out sea sickness pills to avoid passengers getting ill. Maybe something you should consider?

Review for Whale Watching - Afternoon

1 month ago
2/5

Service: The commentary provided was friendly and interesting, and the staff on the boat were helpful.
When I first purchased my booking I was given a reservation, but not told that I had to exchange it for a ticket. I had to step out of line on the day of the cruise to get the actual ticket. This could have been avoided by just providing me with the ticket when I purchased my booking.
Product: Fun experience overall, but it really depends on what the whales are doing, which can't be controlled by tour company.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service– so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. However, we are disappointed to hear you found our check in procedure challenging. We try to be as clear as possible about our boarding procedure at the time of booking. We apologize that you did not find this to be the case on this occassion. Please be assured we will send your feedback to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,Head of Customer Service

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: The crew was great and attentive. The boat was well-equiped and perfect for whale watching.
Product: It was a very rainy day and not the best to see some whales. The crew should cancel when it is too rainy because it doesn't give us the opportunity to see whales properly.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.
We are disappointed to hear that you were not satisfied with your experience on our Whale Watching experience. We can assure you that our Whale Watching Cruises only operate when we have extensively analysed that it is safe to do so dependent on swell and wind. The whales tend to enjoy the rain and are often more active during this time.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Morning

1 month ago
4/5

Service: Good discounted price of only AUD55 per pax, the cheapest whale watching cruise we found in Australia and North America. We did see a few whales on a number of occasions but a bit too far away though. Very nice weather and the sea was calm. Highly recommended.
Product: Staff not too polite and not informative. She didn't bother to explain to us how we could get free ferry transfer from Darling harbour to Circular Quay to join the whale watching cruise.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are glad you had a good time on our Whale Watching Cruise. However, we are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. Please be assured your feedback has been forwarded to our reservation and hospitality managers for review.

Thank you once again for your feedback.

Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Great cruise
Product: Good cruise entertaining staff

Review for Whale Watching - Morning

2 months ago
5/5

Service: Great commentary, saw many whales.
Product: It was a fun morning sailing & looking for whales.

Review for Whale Watching - Morning

2 months ago
4/5

The services was great and we had a wonderful time. But I wish the Captain would be more attentive or make more announcements when he decides to speed up the boat. Because I was fallen down on the deck when the boat accelerated suddenly, I still have a sore bottom after a few days

Review for Whale Watching - Morning

2 months ago
5/5

Awesome experience and Paul was an excellent guide and his knowledge and passion are the best

Review for Whale Watching - Afternoon

2 months ago
5/5

Very knowledgeable and approachable guide (Vanessa) and caring crew. The safety and well-being of all passengers was always their priority. Great value for money as well.

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Ze deden hun best om dicht bij de walvissen te komen. Lastig dat op het buitendek weinig ruimte was voor alle passagiers en dat de ramen van het binnendek nogal vies waren, zodat er lelijke vlekken op de foto's kwamen.
Product: We hebben walvissen en dolfijnen gezien. Het voldeed aan de verwachtingen, al hoop je altijd op een walvis heel dichtbij.

Review for Whale Watching - Afternoon

2 months ago
5/5

The crew were highly trained and knowledgeable with regards to the Whale Watching Cruise. They give insights and trivias while on the tour which is great. Definitely highly recommended. Had a wonderful time.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Very professional, knowledgeable and courteous staff.
Product: Great value for a wonderful afternoon

Review for Whale Watching - Afternoon

2 months ago
4/5

Good Whale watching experience. 1 issue was the boat was very crowded, but managed to see the whales

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Comfortable cruise. Commentator Ben was very knowledgable.
Product: Easy to book online and fuss-free

Review for Whale Watching - Afternoon

2 months ago
5/5

会推荐给其他人。船长非常有经验,我们去的那天下雨,风浪较大,以为看不到鲸鱼了,但是船一直在寻找等待,终于看到了!不虚此行!

Review for Whale Watching - Morning

2 months ago
5/5

Despite awful weather it was very nice trip, of course we've seen several whales.

Review for Whale Watching - Morning

2 months ago
5/5

Service: First time and what a great experience. Crew were fantastic and kept us entertained for the entire cruise. The whales weren't in a playful mood but we did see quite a few with some travelling in pairs which we were able to follow plus as a bonus a large pod of dolphins.
Product: We booked online but the Tuesday we'd booked was cancelled due to atrocious weather. As we had come into the city for your Vivid cruise we popped into your Darling Harbour shop and were able to change both bookings around. So many thanks for making what was appearing to be a disaster into an experience we thoroughly enjoyed.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Whale Watching Cruise (afternoon)
Saw lots of whales which made 3 little girls extremely happy.
Crew were professional and courteous. Happy to answer any questions and provided us with interesting facts throughout the cruise.
They treated the marine life with respect by following rules on distance for viewing (not like some other vessels that we witnessed).
Thankyou for a great experience.
Product: Process was easy and we felt the price was reasonable.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Everything was brilliant.! Staff the boat the whales everything! Couldn’t fault it! Thanks for a brilliant day out
Product: We had plenty of time to watch the whales the boat wasn’t over crowded we had very comfortable room it was great

Review for Whale Watching - Afternoon

2 months ago
5/5

Good job on the team! We saw some whales, a lot of dolphins and also sea lions.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: The cruise was great and we saw quite a few whales breaching out there so a successful day. The crew were friendly and Paul, the commentator was great and very informative as well.
Product: Purchase online was easy, but the price is not so competitive compare to that of your competition being cheaper and some including catering in the price. Is there any special/voucher code for return customers should I wish to go again and probably take friends with me >

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. We are glad to hear you had a wonderful time on our Whale Watching Cruise. We believe our pricing to be equal to many other Whale Watching cruises on the Sydney Harbour. Pricing is subject to availability and as per our terms and conditions, our pricing can fluctuate at our discretion. Please contact us through our Whales Play Facebook page and submit your best photographs from your cruise for an opportunity to win a free whale watching cruise.

Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: On time. Nice boat. Went to a lot of effort to see whales. Also saw dolphins and sea lions. Not crowded so could see everything.
Product: We saw lots of whales. It was a great afternoon. Lovely scenic trip

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: The friendly and informed staff gave a running commentary that was very informative. The crew wasted no time in getting us to find a pod of whales quickly and managed to apply good judgment in navigating us to stay close to the course the whales have taken in their migration.
Product: Affordable, no fuss, no worries..

Review for Whale Watching - Morning

2 months ago
5/5

Great service and helpful crew

Review for Whale Watching and Taronga Zoo

2 months ago
4/5

Great professionalism in finding whales and take care of all participants. Great knowledge and experience on sea lives around Sydney ocean. Our experience could be better if waves were not that strong to make many of us threw out in the middle of the cruise excursion.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Thoroughly enjoyed our Whaling Cruise on Monday of the June long weekend. Staff were very professional & friendly and the commentary & scenery magnificent. Lots of whales spotted. Not disappointed :)
Product: The cruise delivered on many levels.....friendly courteous staff, excellent commentary and yes lots of whales spotted.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: yes I would
Product: great service and commentary

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Very nice to be greeted and farewelled,
The marine biologist was excellent and encouraged questions.
Product: I think grandparents should be given a seniors discount to enable them to afford to take their grandchildren.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are pleased to read that you enjoyed your time on our whale watching cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. We believe our pricing to be reasonable for the whale watching experience. Our pricing is as per our terms and conditions. However please be assured your suggestion will be forwarded to our management for review.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Morning

2 months ago
5/5

体验很好,看到了海豚和鲸鱼

Review for Whale Watching - Morning

2 months ago
5/5

Service: Staff were very good
Product: Very easy from start to finish

Review for Whale Watching - Morning

2 months ago
2/5

too dizzy in the ship !did not see many whales !too far away from the whales ,can not see clearly!but thanks !

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you found the cruise too dizzy and couldn’t see many whales. Unfortunately, whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible. There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. At all times, our cruises operate with the safety and enjoyment of both our passengers and the whales. We apologise that you were unable to get a close encounter with the Whales.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
2/5

Cruise was fine, even in rough seas that you warned us about. Getting on and off was a breeze, no issues there. Got to see whales that weren't exactly cooperating. What gets only 3 stars is Jessica, your whale biologist who presumably knows her stuff but couldn't communicate very well at all. She kept repeating the same information over and over.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that our cruise only operates when the conditions are favourable for viewing whales. We are disappointed to read that the commentary on your cruise wasn’t to your standards. Please be assured your concerns have been forwarded to the relevant department. Our cruise offers live, personalised commentary providing whale insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 months ago
5/5

The crew were great!

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Great experiences and easy to join the cruise.
Product: Simple to purchase online

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Was a great cruise and Vanessa the marine biologist was excellent
Product: Was a great cruise and Vanessa the marine biologist was excellent

Review for Whale Watching - Morning

2 months ago
5/5

Service: Audience engagement was great. Lovely commentary by Vanessa. Captain and crew were very friendly and caring. Kudos to the whole crew 😊
Product: Audience engagement was great and lively commentary by Vanessa. Captain and crew were friendly and caring.

Review for Whale Watching - Morning

3 months ago
4/5

We booked the whale watching tour and saw a couple at a long distance away (200-300M away) but no breaches or other sea life activity. We knew it was early in the season and didn't expect much. It was a nice ride out to the Tasman Sea and some very nice scenery along the coast. The crew did the best they could. They did offer us a rain check that could be use between now and October but we were on our final day of vacation from the USA and wouldn't be returning to take advantage of it.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. At all times, our cruises operate with the safety and enjoyment of both our passengers and the whales. We apologise that you were unable to get a close encounter with the Whales. Whilst our crew try their best, whales are unfortunately very unpredictable. We apologise for the inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

3 months ago
5/5

Service: What a great experience! We were lucky to see few whales- the commentator was excellent giving good info and the boat moved around close to the whales.
Will definitely do it again!
Product: Great experience, excellent commentator very knowledgeable!
Maybe a bigger choice of snacks on board would be nice as it is a 3hour cruise, kids got hungry and found the choice very limited.

Review for Whale Watching - Morning

3 months ago
5/5

Service: Loved the tour guide Bob, and the insightful notes about whales that we never knew.
Product: The captain drove to the open waters where we saw quite a few whales! Although the whales didn't do any fancy flip, they came near the cruise and we got to see them up close - amazing experience! Bob (tour guide) was also helpful to tell us what to look out for in order to spot whales. What a lovely experience we had in Sydney!

Review for Whale Watching - Afternoon

3 months ago
2/5

Service: nothing special
Product: the title should be "Whale fin watching" or "Whale water sprouting watching"

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. Unfortunately whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: We had an amazing trip looking for hump back whales. The crew were friendly and the captain explained details about the whales and their journey.
Product: Excellent whale watching experience.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Great service, friendly and professional
Product: We didn’t manage to see humpbacks the first time we went out (only minkie whales) so were given a voucher for a free return. Went back the next day and say Humpbacks 🐋, minkie whales 🐳 and her calf, dolphins 🐬, albatross amd much more, fabulous!

Review for Whale Watching - Morning

3 months ago
2/5

Service: The sighting of whale is quite disappointing.

The speakers were not working in the lower deck thus unable to hear the narration
Product: Easy and straight forward

Response from Captain Cook Cruises: Dear Zaviour,

Thank you for your review of your Captain Cook Cruises experience. Unfortunately whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible. We apologise that the sound system wasn’t function for your cruise, and we will address this immediately. We are pleased to read that you found the service easy and straightforward.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching and Taronga Zoo

3 months ago
5/5

Fabulous morning cruise. Vanessa, the guide was brilliant. We saw humpback whales, a mother and calf Minky whale, along with dolphins and albatross. Fantastic value for money, would highly recommend to anyone.

Review for Whale Watching - Morning

3 months ago
5/5

Service: Very good tour! Booked another trip!
Product: All good online, but then I had to go to the counter. Would prefer e-ticket.

Review for Whale Watching - Afternoon

9 months ago
2/5

You need to set your expectations for this trip. As you are going in the wild, the whales may or may not show up and if they do, you will only see them far far away (if you are lucky than near your boat) and only tiny bits of this huge animal.
The reason I have given them a three start is because the cruise wasted a lot of time pretending to collect people from other places, went into deep sea on a very slow pace, resulting in relatively less time to be in open seas. They could have managed the time properly.

Review for Whale Watching - Afternoon

9 months ago
5/5

Knowledgeable commentary, good job finding the whales so late in the season!

Review for Whale Watching - Afternoon

9 months ago
5/5

The Staff and Crew provided excellent service. We had a great time on the whale watching cruise! Highly recommended for their exceptional service. In fact, I booked two more cruises when I got home--Sydney Harbour History and the New Years Eve cruise! Looking forward to our future cruises with Captain Cook!

Review for Whale Watching - Afternoon

9 months ago
4/5

Service: yes, of course i would buy from them again.
Product: other than being dizzy due to sea sickness, the rest was great,just a little crowded when we wanted to take pictures of videos

Review for Whale Watching - Afternoon

9 months ago
5/5

Service: commentary was very informative. staff were friendly and showed concern for safety of passengers on board.
Product: Accomplished details for two passengers online but information for second passenger was not received at Capt Cook's end.

Review for Whale Watching - Afternoon

9 months ago
5/5

Service: time punctuatuin, very clean ship, good hospitality by the crew, hospitable guide during the whale watching
Product: value for money.............

Review for Whale Watching - Afternoon

9 months ago
1/5

Während unserer Tour hat die Crew sich leider bei der Zeit vertan und gerade also wir einen Spot gefunden hatten, an dem wir Wale sehen konnten, hieß es dass wir umdrehen müssen.... ein paar Minuten später hieß es dann, sie hätten sich vertan und es wäre doch noch Zeit... nur leider haben wir dann die Wale nicht mehr gesehen.
Sehr enttäuschend.

Review for Whale Watching - Afternoon

9 months ago
5/5

Service: Amazing! Amazing! Amazing experience! Not only did we see whales, but seals & dolphins too! The crew was amazing! Explained everything throughly with what we were going to see & how. Although, if you have a paper ticket, make sure you arrive at least half an hour before to exchange it for an actual ticket to get on the ferry/cruise. I was there early & showed the guy my paper ticket & he told me I had to go exchange it. Not even 3 minutes & he left me🙄. Luckily there was another ferry in half an hour which is what I originally showed up for. I did the combination with Taronga Zoo & everything was just perfectly timed with enough time to get around the zoo, see 2 shows then head out to see to spot some whales 🐳
Product: I was able to catch the seal show & bird show with enough time to explore everywhere else & grab a bite to eat! Captain Cook tours made everything easy but just be sure to arrive half an hour early fo exchange your paper ticket for an actual ticket or the ferry will leave you. Overall worth the visit! Especially the climb(lift) up when you first arrive.

Review for Whale Watching and Tarong Zoo

9 months ago
5/5

Service: The crew was really nice, especially the guide, who shared her passion for her job and for whales.
We got to see a mum and her calf really close and it was a very especial experience to me.
On the way back, the boat crossed Harbour Bridge to get great views of it with the Opera House.
I would totally recommend this cruise!
Product: Very easy to book online and to get the ticket at the booth.

Review for Whale Watching - Afternoon

10 months ago
5/5

Service: Great afternoon out, we saw lots of Whales and the crew were so informative I would definetly recommend this trip.
Product: The crew were very good and told us so much information about the whales which added to our expierence.

Review for Whale Watching - Afternoon

10 months ago
5/5

Experience of a lifetime, seen two pods of whales up close and learned a lot about them. The guide was very friendly and helpful! Totally doing it again when back to Sydney. Thanks guys!!!!

Review for Whale Watching - Afternoon

10 months ago
4/5

Website and booking process could be a lot clearer from a purchasers perspective - the email that follows your booking contains way too many links that are irrelevant.

The trip itself was fantastic, as were all the staff - especially the academic.

Review for Whale Watching - Afternoon

10 months ago
5/5

Service: Well organized from the start and continuing
Product: The cruise was exciting; the presenter was well informed and easy to follow; the whales played their part.

Review for Whale Watching - Afternoon

10 months ago
5/5

Very informative trip fabulous to see a large female with her calves.

Review for Whale Watching - Afternoon

10 months ago
5/5

Service: Bellissimo.
Product: Fantastico, tutto organizzato alla perfezione, i tempi sono perfetti.

Review for Whale Watching and Tarong Zoo

10 months ago
1/5

Service: No whale can watch. Bad experience and will not join thia tour again. Expensive and nothing to see but the tour guide said already have whale only we cant see because very far. Unbelievable. So mean cant watch right!
Product: No whale can watch. Bad experience and will not join thia tour again. Expensive and nothing to see but the tour guide said already have whale only we cant see because very far. Unbelievable. So mean cant watch right!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As you know we cannot control the whales, however please be assured our staff always endeavour, in conjunction with their highly skilled and experienced judgement, to position customers with the best chance of seeing whales.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

10 months ago
2/5

we hardly saw a whale :(

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As you know we cannot control the whales, however please be assured our staff always endeavour, in conjunction with their highly skilled and experienced judgement, to position customers with the best chance of seeing whales.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

10 months ago
4/5

Foi tudo excelente! A única questão é que faltou informação e direcionamento para o embarque.

Review for Whale Watching - Afternoon

11 months ago
5/5

They waited in the Sea until we spotted the whale and made every effort to remain close enough to those whales for us to take some good shots. Amazing commentary and shared many things about the behaviour of whales which the kids enjoyed as their learning too.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

11 months ago
5/5

Service: What a wonderful afternoon we enjoyed cruising out through the harbour and into the open ocean. The commentary was informative, enthusiastic and very funny. Our Captain always made sure we had the best vantage point to observe the many many pods of whales we saw. The baby whales were so playful and provided us with thrilling entertainment. Don’t miss this great cruise.
Product: This was an easy online purchase and great value for money

Review for Whale Watching - Afternoon

11 months ago
5/5

Très bon service !

Review for Whale Watching - Afternoon

11 months ago
5/5

Service: It was a real nice adventure
Product: I enjoyed every minute of this trip

Review for Whale Watching - Afternoon

11 months ago
5/5

Service: Great cruise seen a mother and baby whale. Fabulous day.
Product: Cruise was cheaper than expected

Review for Whale Watching - Afternoon

11 months ago
5/5

We were really lucky to see several whales doing multiple breeches, awesome trip

Review for Whale Watching - Afternoon

11 months ago
4/5

The staff were great and the experience was good. However, the boat was small and there wasn't enough room for many to stand along the open area. The result was that i was crushed by a boorish man who pushed from behind me to take photos. While waiting for our boat i saw 2 other companies going out in bigger boats which had more open space.

Review for Whale Watching - Afternoon

11 months ago
5/5

Service: 出海比较平稳,解说很有趣
Product: 出海很平稳,解说生动,救生示范和设施齐全,茫茫大海安静等待鲸出现

Review for Whale Watching - Afternoon

11 months ago
4/5

Service: The staff was friendly and were ready to answer questions.
Product: The boat was good and the staff, friendly. The only problem I faced was with sea sickness. Of course this is personal, but still affects the trip.

Review for Whale Watching - Afternoon

11 months ago
4/5

Service: Service was professional and guides knowledgable and entertaining. Good to see whales only 30 mins from Central Quay
Product: Very good. The quality of the sick bags was first class.

Review for Whale Watching - Morning

11 months ago
2/5

Service: Quick briefing before entering the boat not during the cruise as it is hard to listen.
Product: Not many whales at that time

Response from Captain Cook Cruises: Dear customer, Thank you for your review of your Whale Watching Cruise.

We present our safety onboard as this allows crew to point out safety equipment and allow customers to familiarise themselves with the vessel.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

11 months ago
1/5

The weather was windy and the sea was very choppy. A lot of customers got sea sick. No whale was in sight for most part of the journey, even though the captain decided to keep going to look for whale. I understand your company policy but shouldn't customers well being be your priority first?

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As any other operator in the harbour, we unfortunately depend on weather conditions to operate which can be affected by unforeseen circumstances. Our aim is to always try to satisfy our customers onboard, and as you know finding the balance between passenger’s needs can be difficult. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

11 months ago
4/5

Service: Good service. But the seas were rough and in the end, we didn't see any whales. We were given coupons for the next whale watching for free but we were only in town for a while and the coupons were only valid for 2018. We couldn't ask for a refund and frankly we were disappointed.
Product: Rough seas with no whales in sight. We were given coupons for another whale watching experience that were only valid for 2018 but we were already going back to our country the next day. No refunds were given. We were disappointed.

Review for Whale Watching - Afternoon

11 months ago
1/5

It’s the second time it gets cancelled... this kind of *****, especially when you have kids and you have to explain why we cannot go to see the whale AGAIN.

Response from Captain Cook Cruises: Dear customer,

Thank you for you review of your Whale Watching experience. As any other Whale Cruise operator, we unfortunately rely on weather conditions to operate which can be affected by unforeseen circumstances. For that reason, we update our cruise times daily to try to be as reliable as we can. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

11 months ago
5/5

Whales soaring through the skies seabirds, dolphins thanks captain Cook!

Review for Whale Watching and Tarong Zoo

11 months ago
5/5

15 whales wow!!!!

Review for Whale Watching and Tarong Zoo

11 months ago
5/5

Service: Fabulous afternoon! The whales didn’t let us down!
Product: The whales didn’t let us down!!

Review for Whale Watching - Afternoon

11 months ago
5/5

the crews are really funny and full of knowledge about whales!!!
besides, you can not only see the whale but also the spectacular view of Sydney via this trip!!! Really worth a try

Review for Whale Watching - Afternoon

11 months ago
5/5

It was an amazing cruise. Excellent experience. Cruise Crew very fantastic
And to top it off we saw over 20 whales

Review for Whale Watching - Morning

11 months ago
5/5

We felt very comfortable with all staff and secure on the boat. We were so excited to see 2 whales and even seen one of them breach high out of the ocean.

Review for Whale Watching - Afternoon

11 months ago
5/5

Enjoy the moment we can really saw the humpback, how excited!! Captain also funny and nice, we can saw the seal in the nature!

Review for Whale Watching - Afternoon

11 months ago
5/5

Knowledgeable and charming staff who did their utmost to make the experience enjoyable. And boy did they deliver on great whale sightings.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

11 months ago
2/5

It´s not so much the service as the staff attendance, both ashore and onboard was nice. The issue is that the weather was rally bad (big waves and 1/2 of the person on the boat got sick…) and in such a case, it would be better to cancel the trip than trying to pull it off....

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

11 months ago
2/5

Service: We really didn't get to see any whales. It's not their fault - you can't control nature or other people. But it was a bit disappointing. The crowd blocked the view when there were little splashes. Not Captain Cook Cruises fault. It was just one of those days. Would love to actually see some whales next time!
Product: Not sure it was worth the $85 ticket per person for the little we saw that day.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were disappointed to read that you felt that not enough whales were seen on your cruise. We were pleased to read the report from your cruise stated that two separate pods of whales, meaning a total of four humpback whales were seen in addition to the 3 fur seals spotted. These whales performed blows, arched backs, peduncle throws, fluke-up dives and tail-up dives in front of the vessel. We apologise if you felt this does not meet your expectations for the cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

11 months ago
1/5

The experience in general was very poor for the money paid. Lots of people on the boat fighting to get a glimpse of a whale, that the captain was not able to show. At the begining, we did not see any whales, after wandering for 20 min he decided to follow one of the other boats (different company) and finally we got to see somenthing, but the captain was chasing the whales as a headless chicken, so everytime we got a glimpse of one of them, he would change course and follow them instead of keeping steady so the passangers could see. Only the ones at the front of the boat were able to see somenthing, very little (we were at the viewing deck upstairs). After our complaints, he decided to mirror the movements of one of the boat of the other company (which obviously had more experience in the matter as they were waiting for the whales to emerge rather than moving constatntly in circles) and only then, we saw somenthing, but by that time it was too late and we had to had down to port again.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were disappointed to read that you felt that not enough whales were seen on your cruise. We were pleased to read the report from your cruise stated that two separate pods of whales, meaning a total of four humpback whales were seen in addition to the 3 fur seals spotted. These whales performed blows, arched backs, peduncle throws, fluke-up dives and tail-up dives in front of the vessel. We apologise if you felt this does not meet your expectations for the cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

11 months ago
4/5

Nette crew! Schönes schiff

Review for Whale Watching - Afternoon

11 months ago
4/5

Service: Good introduction and service.
Product: Interesting tour and it will be memorable

Review for Whale Watching - Afternoon

11 months ago
1/5

Service was Ok , but it was a bad experience as the weather was bad, the seas were pretty rough and everyone was scared, screaming kids and more than half of the people were vomiting, They should not have sail if they knew the weather was bad.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

11 months ago
4/5

Lobster and steak was great was staff were slow with our drinks and we were not asked if we would like any more

Review for Whale Watching - Morning

11 months ago
5/5

服务态度很好,如果有问题,工作人员会及时耐心回答。看到鲸鱼后,船长就关闭引擎,静静等待鲸鱼过来,回程的时候还有海豹看,很难忘的一次经历。

Review for Whale Watching - Morning

11 months ago
5/5

Service: The crew on the boat is amazing, friendly, knowledgeable. The whole experience was so much fun, we spent an hour watching the whale as he was so interested in our boat. Also saw dolphins and at the end of the trip the crew took us to see seals as well! Thank you and definitely recommended!
P.S. the only small thing that could be improved is phone booking experience. Long wait and the ******* the line was not really helpful.
Product: Great trip, fun and completely worth going!

Review for Whale Watching - Morning

11 months ago
5/5

Nice, helpful, capable staff. High quality, modern craft.

Review for Whale Watching and Tarong Zoo

12 months ago
5/5

Service: This is an amazing trip and manage to watch few whales on the open sea. My parents really enjoy it and it's highly recommended.
Product: Easy to purchase online and helpful staff as well.

Review for Whale Watching - Afternoon

12 months ago
4/5

Our family enjoyed the whale watching very much. Everything was great. Our only disappointing thing was that the guide who talked, talked way too much. There were a couple of times, he missed telling us which direction the whale was. He was talking about something else.

Review for Whale Watching and Tarong Zoo

12 months ago
4/5

Service: I expected to see more whales in action, but the trip overall was really pleasant. The beautiful view of Sydney harbour and the open sea that we were heading to already enjoyable. Even though it was very windy, the sun shines brightly. Our guide on the speaker really fun and gave a lot of useful information
Product: It was easy to purchase this tour

Review for Whale Watching - Afternoon

12 months ago
5/5

Not the best season for whale watching in mid-August but we spotted some none-the-less and the ride and information by the guide was well worth the tour. Very informative and a fun day on the water.

Review for Whale Watching - Afternoon

12 months ago
4/5

为什么经常取消出海呢?同一天的行程其他船公司都出海呀。

Review for Whale Watching - Afternoon

12 months ago
1/5

Very poor travel company, not responsible and helpful at all, never go again

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We always strive to ensure our customers enjoy their experience on our cruise and offer a whale guarantee for all cruises. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the whale commentator on board if they have any concerns, especially regarding service, as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

12 months ago
4/5

Great crew members and experienced guide. However the windows on our cruise were quite dirty that inhibited the viewing a little. The weather meant that standing in the elements, at the outdoor areas, was a slightly uncomfortable and crowded as it seemed a little small for the amount of people booked. However overall quite enjoyable.

Review for Whale Watching - Afternoon

12 months ago
5/5

Service: Excellent service, from the front counter staff who helped us with a booking problem right thru to the staff on board who did a great job finding the whales and explaining everything. My sons loved it and we will definitely do it again one day
Product: AS a first time experience it was amazing to see them so close to Sydney. very memorable

Review for Whale Watching - Afternoon

12 months ago
5/5

Service: Tutto perfetto
Product: Tutto perfetto dall'inizio alla fine

Review for Whale Watching - Afternoon

12 months ago
4/5

Had a great day out on the water Nit too crowded , friendly professional staff unfortunately not many whales on the day but that’s the luck if the draw. On time there and back Thanks

Review for Whale Watching - Afternoon

12 months ago
4/5

Good explanation. Cannot see the head of the whale as pictured in leaflet!

Review for Whale Watching - Afternoon

12 months ago
5/5

Great afternoon out, thank you to the crew for a great job - commentary, but also keeping all guests safe, noticed they also made sure the international guests were safe in a really polite and respectful manner - great job.

Review for Whale Watching - Afternoon

12 months ago
2/5

Service: not much whale can be seen
Product: not much whale can be seen

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were disappointed to read that you felt that not enough whales were seen on your cruise. We were pleased to read the report from your cruise stated that two separate pods of whales, meaning a total of four humpback whales were seen. These whales performed blows, arched backs and tail-up dives in front of the vessel. We apologise if you felt this does not meet your expectations for the cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

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