Valentines Day

VALENTINE'S DAY 

Celebrate the most romantic day of the year, Valentine’s Day, and be seduced by the spectacular beauty of Sydney Harbour. By day sip champagne as some of the world's most beautiful bays and beaches glide by. In the evening discover the magic that is Sydney by night. Choose from our great range of Valentines dinner and lunch cruises that will impress from the moment you arrive. Download flyer

Valentine's Day Cruises 2021
- Details coming soon ...

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85 % approval from 271 responses

Date
Rating
5 months ago
4/5

Service: Excellent service
Product: Great value, beautiful food
Was very disappointed that we were booked to finish an hour later on Friday night but it came in early and no one had informed us

Review for Captains Dinner

6 months ago
2/5

Service: Average says it all.
No priority boarding as promised
Bar service slow, lots of drinks not available
Only 5 courses rather than the 6 advertised
Food nice enough, service fine
Closed bar half an hour before end.
Looks like they are preparing to close soon
Product: Expected better than Average.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our Gold Dinner does include 6 courses, including the canapes upon the Priority boarding & welcome reception, which as per the website is part of our Circular Quay departures only. We can assure you that our staff are trained to provide our customers devoted and efficient service. Each course is matched with a selected glass of Penfolds Wine, with additional beverages available at any time.
Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

6 months ago
5/5

We were very well looked after, we enjoyed our meal and the whole experience

Review for Long Lunch

6 months ago
2/5

On reaching the vessel, the ushers led us to a small table hardly enough to fit two adults, let alone with a three year old.
Later, another staff took us to larger table, thanks to her.
While other patrons were having the main course we had to call the attention of the crew for them to take our order. The whole experience was like having to wait for everyone before we are served. Food was good other wise my rating would be two star

Review for Long Lunch

6 months ago
2/5

We were extremely disappointed with the incompetent administration staff at the Captain Cook Pier 26 office. We missed our boat because the woman told us to wait at King St Wharf no 8. She drew the location on a map, but failed to give us the map. We waited 45 minutes at the wrong wharf and missed our boat, then had to walk to Circular quay. When phoning the office for options, they were also very unsympathetic and offered very little service except 'you'd better walk fast' .
We were a party of ten - including two seniors over 60, a heavily (9 months) pregnant young lady and a woman with a broken foot in a cam-boot, and two children. The walk was 1.5 kms and we only had 15 minutes until the boat left.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your feedback. We are pleased to note that we have already corresponded via email. We always encourage our customers to check the website concerning more information about your cruise. Our departure points are listed on our website, and on this occasion there may have been a miscommunication between you and your staff member. Please be assured your feedback has been forwarded to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

6 months ago
4/5

Service: メインのお料理とデザートが美味しかったです❣️残念だったのは天気に恵まれなかったことです💦テーブルがもう少し広かったらゆったりお食事した気持ちになったと思います。サービスしてくれたスタッフさんは親切で丁寧でした🤗
Product: 料金的には日本と変わらないかなと思います。

Review for Captains Dinner

6 months ago
5/5

Everything was perfect

Review for Long Lunch

6 months ago
5/5

Service: Service is always excellent which makes the whole experience very enjoyable
Product: Excellent food and friendly service

Review for Long Lunch

6 months ago
5/5

Excellent service. Great food and drink. Informative commentary. Exceptional value for money. Would highly recommend.

Review for Long Lunch

6 months ago
5/5

Service: Everything!! Superb service. Beautiful Food. We had friends from the USA and we found it the perfect way to show them around the harbour. Our table service was brilliant.
Product: We had a superb experience Lovely food.

Review for Long Lunch

6 months ago
5/5

Service: It was magic - Service was excellent and food was tops
Product: The personal service and food was fantastic

Review for Long Lunch

6 months ago
5/5

The service throughout the cruise was very good. As soon as we were seated, the wait-staff were already chasing gluten-free options for me. Everyone was welcoming and attentive.

Review for Long Lunch

6 months ago
5/5

Service: Captain Cook is the best dinner cruise.

The service was excellent.
Product: if u like drink, purchase premium bar package.

its worthy

Review for Captains Dinner

7 months ago
5/5

Service: Wonderful trip showcasing one if the worlds great harbours. 4 Hours including a 3 course meal of impecable quality. The Sydney Opera House and Bridge were best seen in this relaxed mode. Our American guest in her late 70's totally enjoyed it.
Product: It enabled us to relax and enjoy the scenery

Review for Long Lunch

7 months ago
5/5

Service: The lunch cruise was great from the moment we stepped onto the boat. The staff were very friendly and helpful. Having our 'own' table waitress made us feel more comfortable and more important.
Product: The price is very good for all the service and the time we spent on the boat. The food was delicious. A little disappointed that tea and coffee aren't included in the price even if that means raising the price a little.

Review for Long Lunch

7 months ago
5/5

We did the 3 hour Long Lunch to celebrate a Wedding Anniversary.
The food was very nice and well presented.
Staff were very professional, and gave us a special treat for our Anniversary.

Review for Long Lunch

7 months ago
5/5

Service: The food, cruise and staff were 5 stars but I was very disappointed I did not have time to start my dessert or drink the last 3 wines as we had to get off. If I was to do this again it would need to be at least half an hour longer so you can relax and enjoy eating and enjoying the wines.
Product: see above

Review for Gold Penfolds Dinner

7 months ago
5/5

Wonderful service from the moment we checked in. Our 3 course long lunch was excellent and I was so pleased that my American guests enjoyed our gorgeous harbour so much. Will certainly recommend this cruise to anyone

Review for Long Lunch

7 months ago
4/5

Service: They were very friendly and professional at all times.
My husband loved the food and entertainment especially the singer and the gentleman who played the piano.

Yes I would recommend the Captain Cook cruise my husband and I went on on Sydney Harbour.
Product: Quick, good size lovely meal.

Review for Captains Dinner

7 months ago
5/5

Service: The cruise and the service high class
Product: The food and hospitality

Review for Long Lunch

7 months ago
4/5

Service of staff was excellent. Very friendly and observant. Dinner is ok , nothing fancy and the menu needs to changed at least once a year. Steak is good quality and well prepared. Presentation could easily be improved especially for the shrimps . Its still very good value for money but starting to get very dated.

Review for Captains Dinner

7 months ago
4/5

good overall but a bit to exspansive

Review for Long Lunch

7 months ago
5/5

Service: We had a wonderful day on the Harbour Cruise.
The service was good, the wine was good and the food was good.
The boat was clean and maintained well.
Product: Same as above

Review for Long Lunch

7 months ago
5/5

The staff were friendly and helpful and the food was very good. The view from the ship was as expected. Sailing past the Opera house and under the bridge was great. The duo playing were also good and we managed to dance as well.

Review for Captains Dinner

7 months ago
5/5

Service: All in all an amazing experience! Got a little stressed making sure we were boarding at the right place. Instructions are a little confusing. Once there, everything was great!
Product: Amazing!

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: Yes I would recommend them. All the staff were lovely and very courteous. The food was excellent.
Product: Good menu excellent service excellent food

Review for Long Lunch

7 months ago
5/5

Service: Very pleasant ,relaxing with good menu and drinks on a special day.
Product: Quality, portions, faultless

Review for Long Lunch

7 months ago
5/5

Ji would certainly recommend.

Review for Long Lunch

7 months ago
4/5

Good food, informative cruise.

Review for Long Lunch

7 months ago
4/5

Service: The food and service was really good the overall experience was very enjoyable. It was nice not to be rushed just sit back enjoy view. The price of photos was also resonable as this sometimes is just out of the roof.
Product: It was just a great day on tbe harbour with good foof and good service

Review for Long Lunch

7 months ago
5/5

Service: The service was great from the moment we boarded the ship.Our waitress was outstanding and we never had to wait for a drink.Her knowledge of the wine list was very good and her recommendations were spot on.The quality of the food was wonderful.Would happily recommend the cruise to others and would do it again if in Sydney.
Product: Great food and service.Wonderful night

Review for Captains Dinner

7 months ago
5/5

Service: Good seating and good service with the drinks package
A good time had by all
Surprised by a vacancy at last minute as it was my Birthday as well as Valentine’s Day
We have done a number of Captain Cook cruises and have recommended to a lot of friends including from Overseas
Product: Internet would not work and had to phone but then all good

Review for Long Lunch

7 months ago
5/5

Service: Excellent experience, friendly staff & great ambience
Product: Excellent experience, friendly staff & great ambience

Review for Captains Dinner

7 months ago
5/5

Service: Excellent cruise, service and food made for the perfect day on the world's best harbour.
Product: The best way to spend an afternoon on Sydney Harbour. Great food, great service and exceptional value.

Review for Long Lunch

7 months ago
4/5

Good presentation and service. Quick, and tasty food. Great ambientation. Ok portion size.Suggest that people can request a window seat when booking.

Review for Long Lunch

7 months ago
5/5

Service: Service was great, friendly and attentive
Product: Booked the Brialliant Dinner and The ticket mentioned that you may be upgraded complimentary based on availability to the entertainment area. Mum really wanted entertainment so called on the day of the cruise to see how this could be guaranteed. An upgrade fee was charged which is understandable if high in demand however, upon arrival to the vessel, there were many empty seats. I just found it a little disappointing that we were charged given there was room to move anyway.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are glad that you had a great time with our cruise. You were upgraded to an entirely different cruise experience, being our Captains Dinner. This features additional menu options as well as live entertainment - hence the price difference. We do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

7 months ago
1/5

Boat left without us

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our departure locations and times are located clearly on our website. Unfortunately, our cruise has a schedule to keep for the hundreds of passengers, so we are unable to delay the departure.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Gold Penfolds Dinner

7 months ago
5/5

A great night all round. Excellent, food wine and service. Would definitely do it again.

Review for Gold Penfolds Dinner

7 months ago
2/5

Service: Service was great
Entertainment was ok
Product: Not the best value for money

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance for entertainment can be difficult as each customer has different tastes and preferences. We do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

7 months ago
5/5

Service: The food and service was fantastic!!
Product: The meat was cooked to perfection!!!

Review for Captains Dinner

7 months ago
5/5

Service: As a group we all had an amazing time and we will all be back
Product: Great value

Review for Gold Penfolds Dinner

7 months ago
5/5

We did the same cruise 5 years ago and the service, food and experience were just as good this time around as it was then.

Review for Gold Penfolds Dinner

7 months ago
5/5

Service: We had a great time on the valentines cruise, the food was fantastic, the wine was amazing and the service top notch. Could not have asked for better!
Product: Food and wine was amazing

Review for Gold Penfolds Dinner

7 months ago
4/5

Service: Service was great, friendly staff, loved the food.
Highly recommend..
Product: Highly recommend

Review for Long Lunch

7 months ago
5/5

Service: Excellent service, flawless. From booking all the way to boarding and serving, it was spotless. Thanks to our waiter
Product: We’ve got the private room on top of the vessel. Definitely value for money! The views were amazing.

Review for Gold Penfolds Dinner

7 months ago
4/5

Service: We had excellent seats for viewing the harbour, food was very good, we had to flag down the waitress in order to ask for wine with our meal.
Product: 5 stars would have excellent service, communication prior to the event .

Review for Captains Dinner

7 months ago
5/5

Service: Had an amazing dinner sunset cruise with Captain Cook Cruises. Everything was perfect and I would definitely recommend it! It’s a great way to see Sydney from the water, especially at night watching the city light up. The food was delicious and catered to vegetarians and vegans too. The service was fast and the live music was entertaining. I would do it again in a heart beat!
Product: Good value for the price, which includes music, food, drinks and a cruise.

Review for Captains Dinner

7 months ago
5/5

We felt like special guests from the moment we stepped on board. The canapes and champagne on the top deck were delicious and there was much room to roam. Our servers were outstanding and fun too. The food and wine were outstanding.

Review for Gold Penfolds Dinner

7 months ago
5/5

Very enjoyable trip and meal, the staff was great!

Review for Long Lunch

7 months ago
5/5

Service: Service before and during the Long Lunch Cruise was amazing. My work team unfortunately had to cancel our Xmas Lunch Cruise at the last minute in December 2019 (out of our control) and the service team understood and although the cost was not refundable, they provided a credit for a future cruise which we took in February when we were all back from leave. Re booking was no problem and the food and service onboard was fantastic.
Product: Amazing food and food choice. Very filling and tasted fantastic! Wine choice was also great and the option to get off earlier suited some of our work team and for those who didn't have to rush back to the office, we enjoyed the 4.5hours cruising around the harbour. Only fault was the coffee wasn't great.

Review for Long Lunch

7 months ago
5/5

Service: The booking was easy to make online. Easy pickup of tickets at the wharf. The waitstaff were courteous and efficient and the food was excellent. I did find the commentary hard to hear at times, however I don't know how this could be fixed without it being too loud.
Product: Excellent food and service.

Review for Long Lunch

7 months ago
5/5

Service: From the booking agent to the waiters the service was excellent
they were friendly and polite
Product: As this was a special lunch celebrating our wedding anniversary I would of like to have white table cloth on the tables...to look a bit more formal.

Review for Long Lunch

8 months ago
2/5

Service: I booked the Captains dinner, premium wine package and window seats but did not find this value for money. People very close to us paid far less and their meal seemed very similar to ours. Service on entry was very slow.
Product: Food was good. Entry was quite small

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Only customers on the Captain Dinner Cruise will receive the menu options you receive. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our window seating is an optional extra which gives our customers an opportunity to have unobstructed views out of our vessel. Customers are able to purchase drinks on board, and pay for this at the end of their cruise.

We do strive to deliver world best practice customer service from booking all the way through to the product, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

8 months ago
5/5

Service: service, booking, food and crew were all excellent
Product: I could not break down the drinks package to include 3 premium and one standard, not sure if this is an option but for the difference in price it didn't matter, easy to do online booking other than that, thankyou

Review for Long Lunch

8 months ago
4/5

Service: Good environment, good food and nice service. Only that staff need more attention in customers caring.
Product: Staff are helpful and nice.

Review for Long Lunch

8 months ago
1/5

Service: Would never go again terrible
Product: I hated the heat no air conditioning

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that you didn't enjoy your cruise experience. Our dining cruises do feature air conditioning. We always encourage guests to talk to the Cruise Director on board if they have any concerns, including the cruise temperature, as they will be able to solve the problem immediately. Please assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
4/5

Service: Overall as good as our past experiences. Idling at piers fills ship with diesel fumes which is unfortunate when you are enjoying dining.
Product: Good food and good service.

Review for Long Lunch

8 months ago
5/5

We had a lovely night with our relatives from the UK with excellent food and service

Review for Captains Dinner

8 months ago
5/5

Service: Great views of the Harbour Bridge and Opera House. Good food and service.
Product: Good value for the money.

Review for Captains Dinner

8 months ago
5/5

Service: The service was very good and staff were friendly
Product: The tiger prawn entrée was only made of 2 medium prawns and every person who order this was disappointed by this amount as it was not sufficient for an entrée, a few more would have made a difference in the rating

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Service: it was great food/service/view
Product: great value of money

Review for Long Lunch

8 months ago
5/5

Service: Perfect setting , great food and friendly staff
Product: Great night

Review for Captains Dinner

8 months ago
5/5

Service: We had a delicious meal, a good choice of vegetarian dishes. We paid extra for a window seat so we had a wonderful view throughout the meal. The staff were friendly and efficient and our waitress advised us to go out on deck between main and dessert course which was great for taking photos.
Product: An excellent vegetarian meal with a good choice of wine. A good way to end our stay in Sydney.

Review for Captains Dinner

8 months ago
5/5

Service: Starting from the greeting the customer service was fantastic. Food and wine selection was of an excellent quality. I’ll be coming back onboard and recommending to others.
Product: Great customer service

Review for Gold Penfolds Dinner

8 months ago
5/5

great customer service. good food.

Review for Long Lunch

8 months ago
5/5

Service: Excellent food, wonderful cruise, awesome scenery
Product: Excellent food, wonderful cruise, awesome scenery

Review for Captains Dinner

8 months ago
5/5

Service: Excellent food, plenty of time to eat, chat and go up deck to take in the views. Would certainly do it again, especially with international guests.
Product: Great food, very tasty and just the right portion sizes.

Review for Long Lunch

8 months ago
2/5

The cruise itself was great, and we took the long lunchtime cruise so went up on top for the second run around the harbour - this was quite entertaining and we enjoyed the narration that plays.

The lunch itself though was quite ordinary. The meat was dry, the food fairly tasteless, just not particularly enjoyable.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Service: Outstanding service, great food, nice wines, one of the best ways to spend a long lunch is to take a Captain Cook Long Lunch cruise on Sydney Harbour. The staff were happy, friendly and attentive, and they made our experience top notch.
Product: Good value for money, combining good food, great attentive service and outstanding comfort.

Review for Long Lunch

8 months ago
2/5

Service: I have been on the top deck cruise before and found our meals were not quite up to previous standards
Product: As above

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Excellent service. Comfortable. Great views.

Review for Captains Dinner

8 months ago
5/5

Service: Good service food and drinks good experience
Product: Excellent service and food

Review for Captains Dinner

8 months ago
4/5

Pick up was a bit late, so the beginning was rushed. However, he wait staff was exceptional.

Review for Gold Penfolds Dinner

8 months ago
5/5

Service: Heat service good views great value
Product: Good food and wine excellent service great views

Review for Captains Dinner

8 months ago
4/5

Service: Everything is good except booked on Sydney 2000 cruise ship but on the night is not the same cruise ship turn up, a smaller one.
Product: Easy to purchase on internet, just a minute.

Review for Captains Dinner

8 months ago
4/5

Service: My son and I enjoyed our lunchtime cruise on Sydney Harbour immensely. Our waitress, Enid, was lovely. She was polite, friendly and efficient and made sure all our needs were taken care of.

We had booked a window table, however our table was next to a large and very loud group booking. We asked to be moved and Enid arranged it quickly, with no fuss. She relocated us to another window table away from the group. The rest of our cruise was delightful.

The menu was small, however it had something for everyone. My son enjoyed the ravioli for entree, a perfectly cooked eye fillet for main and a 'stone' coconut concoction for desert which he said was delicious! I ordered the king prawn entree, the eggplant vegetarian dish for main and the chocolate caramel for desert. All were mouth-watering delicious.

We will definitely do this cruise again.
Product: Excellent food, excellent service, excellent views. A perfect way to spend the day on Sydney Harbour.

Review for Long Lunch

8 months ago
5/5

My family did the captains table cruise as we figured it would be a nice way to see Sydney and have a meal. I was little hesitant when booking as the cost was high and I wasn't sure if my girls aged between 4 and 12 would enjoy it. So glad I did though our waitress was amazing she made sure everybody at the table (including the kids) were happy. The pianist and singer were amazing and when the girls weren't eating the delicious food they were dancing up a storm. The waitress saw my happy birthday badge I picked up earlier that day and brought my desert out with sparklers while the singer and pianist sang happy birthday to me. The night was finished off on the top deck overlooking the amazing views. PERFECT.

Review for Captains Dinner

8 months ago
4/5

Service: The long lunch cruise was very enjoyable, meal was more than satisfactory although on the small size. My major disappointment was for the second half on the cruise there was practically no waiter service as all were too busy setting up for the dinner cruise. Trying to get a drink was an effort and we had prepaid for drinks.
Product: Think that the lack of waiter service spoilt what was a a very enjoyable cruise.

Review for Long Lunch

8 months ago
5/5

Service: Very good memories of a trip on the ship "Captain Cook".
Great lunch, polite staff, sunny and warm weather!
What more to wish!
Thanks for all.
Product: Buying lunch on your boat was very successful. We were fed an excellent dinner, we saw and photographed the sights of Sydney.

Review for Long Lunch

8 months ago
2/5

The service was great but the food wasn’t as good as I had hoped. The drinks were quite expensive and I think it‘a a shame that there’s no kids menu.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager for review. We believe our pricing to be equal to any contemporary dining establishment in Sydney.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Service: Service was excellent. Staff were friendly and helpful.
The food and wine was perfect!!!
Product: Excellent!
Wines went perfectly with the meals.

Review for Gold Penfolds Dinner

8 months ago
5/5

The food was really nice great steak. Entertainment was very good.

Review for Captains Dinner

8 months ago
5/5

Service: Great food, friendly staff, altogether a perfect way to celebrate two birthdays
Product: As previously set out

Review for Gold Penfolds Dinner

8 months ago
5/5

Unfortunately the day we had booked was very smoky but I think captain cook made an excellent day. We got to see all the tourist attractions very close and the staff was amazing. We got a beautiful window seat for 6 people, and we didn't pay extra for that. Big plus. I really recommend to book long lunch, and 3 course. The food was perfect, and also you will have more time to see things. :)

Review for Long Lunch

8 months ago
4/5

Nice harbour cruise with a good lunch menu

Review for Long Lunch

8 months ago
4/5

The Captain Cook Dinner cruise was great! The staff were super friendly and helpful. The food was delicious! However, the music was not so great. It was a bit too boring. Otherwise it was good and I would definitely recommend to other people. Thanks for the experience 😊

Review for Captains Dinner

8 months ago
4/5

Well run. Food good for this type of service. Staff well trained/friendly.

Review for Long Lunch

8 months ago
5/5

Service: We have dined on the Sydney 2000 several times for both Lunch and Dinner and the quality and service has been absolutely world class always from the booking thru to the welcome aboard, the table wait staff, the menu choice a d presentation all tops!
Product: Good value

Review for Long Lunch

8 months ago
5/5

Service: Outstanding food. Exceptional service. Thoroughly wonderful lunch.Three and a half hours of enjoyment.
Product: It was an outstanding experience - from start to finish.

Review for Long Lunch

8 months ago
5/5

Meal and service was fantastic would defiantly recommend.

Review for Long Lunch

8 months ago
2/5

The service was good, but honestly, the food was a disappointment. Very bland, with little creative

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback, We can assure you that all our products are sourced and prepared fresh. Our aim is to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. We always encourage guests to talk to the cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: The booking was done quickly and well. The Crew were very respectful and kept us informed. They looked for our well-being with getting on and off the vessel - saw us to our assigned places, made friendly comments and hoped that we would have a pleasant time on the Harbour.
Our table occupants next to us were very friendly and we found out that we had some connections with family previously unaware of. They found out that we were Religious Sisters celebrating our 65th Anniversary of becoming Sisters, and bought us our wine as a friendly gesture. One of the Staff (Laura) who was attending to us, noticed what was happening, and enquired the reason for our celebrating. At the end of our meal she brought us a beautiful ice-cold flute of champagne with a fizzing sparkler, and that was the most beautiful gesture we could imagine.
Thank you for the opportunity to enjoy the Harbour with your Captain Cook Cruises, and thank you to all the Crew who made the afternoon a time to remember.
Product: The food was delicious and beautifully set out. A sight for the eyes and the senses!

Review for Long Lunch

8 months ago
4/5

The food was delicious. It was a great experience to take my mum on who was visiting from the UK. The only recommendation I would make is some entertaining for those who have booked the long lunch.

Review for Long Lunch

8 months ago
5/5

Service: Great food and service also a great view excellent night
Product: As above

Review for Captains Dinner

8 months ago
5/5

A very pleasant night. Staff were friendly, performance was great, and beautiful views. Our steak was a bit overcooked. Otherwise perfect.

Review for Captains Dinner

8 months ago
5/5

Service: Have done this cruise twice last year and this year. The food and the service is fantastic. I took a friend with me this year a first time experience which exceeded her expectations. The long lunch three course cruise is the best way to experience the bay and relax. Would recommend to anyone visiting Sydney.
Product: It was an easy transaction.

Review for Long Lunch

8 months ago
4/5

Overall it was good, not great. Service was initially very slow-we ordered the drinks package and we were seated for 45 mins and had our entree before a glass of wine arrived. Service speed did improve after this. Food was good although not amazing-the fish was a little dry. Beautiful views of the harbour and a nice way to see it on a very hot day -I had visitors from Canada who loved being able to see our beautiful harbour in the comfort of air conditioning.

Review for Long Lunch

8 months ago
5/5

I live in the East Sydney and enjoy it’s harbour. My London friend wanted a boat experience w lunch. I chose a high end experience and was not disappointed. Service n staff very friendly. I say this even tho there was a mix up w my window seating. Yet problem solved w ease. Food was really Cook n my steak cooked to perfection. And the scenic views of our harbour is a delight.
Thank you and I will take all visitors on this cruise.

Review for Long Lunch

8 months ago
5/5

Service: Wonderful lunch cruise with our friends from the central coast spending a day on the harbour. Staff were very accommodating and courteous.
Product: Easy to purchase on the website

Review for Long Lunch

8 months ago
5/5

Very enjoyable nigh on the harbour. The service was excellent, our waiter was very attentive.

Review for Captains Dinner

8 months ago
5/5

A most enjoyable cruise on New Year's Day.
Food was excellent and the service great.
Definitely recommend. We will be back.

Review for Long Lunch

8 months ago
1/5

Service: We purchased CAPTIANS DINNER which says uarenteed window seats but because we booked 5 we did not have a window seat.
We purchased Premium Drinks but twice I had to go to bar to ask for drinks to be delivered. I ordered and gave my card to pay and asked for them. Thery asked me why I was doing this and I said becuase it is the only way I can get the drinks to my table.
Product: Food was to expecatation.
Seating was not

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager. Our window seating is an optional extra which gives our customers an opportunity to have unobstructed views out of our vessel. This option is available as an upgrade, not as a standard inclusions.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

8 months ago
2/5

Service: All staff were very polite. Our waitress Bibi was very attentive.
Product: We had guests from Chicago and quite frankly were embarrassed with the meal. Firstly, it wasn't the long leisurely lunch we thought it would be. Everything came out so fast and we were through the meal before we knew it. Three out of four of us ordered the barramundi and it was so dry. The fourth guest didn't eat much of her meal. I would have preferred to have fresh fruit than the desserts offered. For paying close to $100 per head I would have expected a better standard of food.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We apologise if you felt this was not the case on this occasion. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for our feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

8 months ago
5/5

Fantastic food and service!

Review for Long Lunch

8 months ago
2/5

Service: We boarded at Darling Harbour at midday and by 1.20 p.m. we had only had our entree and one drink, the waitress was extremely busy and did not have time to return to our table for orders. Our booking was for 6 with long lunch and premium drinks package. Every year we have friends from Germany and Melbourne who come to Sydney for a lunch harbour cruise with us. Normally we book with Majestic, but this year we felt that your cruise offer was superior, unfortunately this was not the case, as we were disappointed with the delay in service. We had to follow up on our main meals as other tables had received and finished their mains and we had not been served.
Product: Service of 3 course meal was very slow.

Review for Long Lunch

8 months ago
4/5

good

Review for Long Lunch

8 months ago
2/5

La croisière était bien par contre j ai trouvé le menu très moyen, de piètre qualité pour le poisson que j avais choisi quant à l accompagnement il était quasiment absent

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We can assure you that all our products are sourced and prepared fresh. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Captains Dinner

9 months ago
5/5

Service: Excellent customer service
Product: Customer service was excellent!

Review for Captains Dinner

9 months ago
5/5

Service: Very good
Product: Service and food excellent

Review for Long Lunch

9 months ago
4/5

Service: All went well. Great cruise. We obtained our booked table. Ship left on time. All was what we expected
Product: All was what we expected Good food and entertainment.

Review for Captains Dinner

9 months ago
5/5

Service: Booked it for our Anniversary. The ambiance was very classy, food was great too and staffs are very accomodating! The experience was amazing and definitely worth the cost.
Product: I totally love the food! From entree to main course and to desserts.

Review for Captains Dinner

9 months ago
4/5

Service: The on board service and on time departure
Product: Worth for the money

Review for Long Lunch

9 months ago
2/5

Service: two prawns, a small piece of fish, isn't really an entrée and main meal. Service was slow, in direct contrast to what we experienced last year on the xmas day cruise(hard to believe its the same company). Positive, was the young Chinese man Tomotero? who held the boat to wait for a couple of our stragglers, and then organised for a late arrival to join us at Circular Quay, he was very good.
Product: not enough to eat, no potato, chips, rice or pasta

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise if you felt this was not the case on this occasion. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

9 months ago
5/5

Service: everything was fantastic great way to spend our anniversary thankyou.. would recomend to our friends
Product: food was fantastic and wait service

Review for Long Lunch

9 months ago
5/5

The service was really professional. Food was deliciously awesome. I would use Captain Cook whenever I get a chance.

Review for Long Lunch

9 months ago
5/5

Service: Lovely modern boat. Exceptional staff. Our waitress Rosie was excellent
Product: Wagyu entree was very average and should be ditched from the menu. The other dishes were excellent. Particularly the steak which was perfectly cooked and very tender.
Strangely coffee was not included in either the dinner or the premium drinks package - this is just silly given the price paid for this dinner.

Review for Captains Dinner

9 months ago
2/5

To be honest we were a little disappointed. The food was great but there were issues with the service.

Our waiter had no idea what was going on. He gave us the wrong drinks menu and did t even know how long the cruise was for. He was slow and looked flustered.

Then we got held up getting back to Circular Quay due to a cruise ship leaving. While I appreciate it wasn’t the crew’s fault they didn’t provide us with information couldn’t tell is when we were getting in and wouldn’t let anyone even get a drink from the bar. The hold up was in the end close to an hour.

Also with the one boat trying to accommodate several different cruise options it didn’t feel personal we just kind of felt hearses through.

We have been on several cruises on the harbour in Sydney and other harbours around the world and this was left me a bit wanting.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Our Cruise Director should also relay any information provided regarding the any external situations, so we apologise for this inconvenience. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Long Lunch

9 months ago
5/5

Service: Wot can I say???
Such a fantastic way to celebrate an ol' blokes birthday...
Great food, wine and entertainment with such a friendly crew looking after you. And our lovely, talented song bird/ MC/adding that extra touch.
AND all on our famous harbour...
Could it get any better???
Well, try Christmas luncheon... Another incredible day; with the boat festively set up, the crew in Chrissie party mood, the atmosphere ready to celebrate, all the guests happily cheerful after wot, for many, had been a testing year.
Product: Always fantastic value for money

Review for Captains Dinner

9 months ago
5/5

We had a wonderful night and a very good dinner. We will do it again soon

Review for Captains Dinner

9 months ago
5/5

Fantastic views, we were extremely well looked after and the food/wine was very good. Perfect evening for a special birthday, highly recommend.

Review for Gold Penfolds Dinner

9 months ago
5/5

Service: Have been on the Long Lunch cruise many times, it’s that good! The food is lovely, and we love that it’s not a buffet, and the service is excellent also. A very pleasant and relaxing afternoon.
Product: Great lunch with excellent views and we love that it’s not a buffet lunch. Have been on this cruise many times and we will be back.

Review for Long Lunch

9 months ago
4/5

Service: Fast and efficient on board, less so when booking!
Product: Good food and choices

Review for Captains Dinner

9 months ago
1/5

Service: I was happy with the captain dinner at all l paid all money out the food was not nice at all
Product: I didn't like at all

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: Yes recommend them to anyone who asks. Very friendly and kept an eye on us in case we needed anything
Product: Delicious all of it very happy with the food and service

Review for Long Lunch

9 months ago
4/5

Service: Great crew, great dive guides, great food, great day. Turtles, Groupers, fish and coral
Product: Great choices including fresh shrimp

Review for Captains Dinner

9 months ago
4/5

Very good all round

Review for Long Lunch

9 months ago
5/5

Service: The staff and crew were very accommodating
Product: Wonderful food and choices

Review for Long Lunch

9 months ago
4/5

Service: Great service and it was a great day. Thank you
Product: Everything was great, thanks

Review for Long Lunch

9 months ago
5/5

Was a perfect night out. Couldn’t fault anything

Review for Captains Dinner

9 months ago
2/5

Service: While we had a great night there were some areas that should be improved to make it a sensational evening for the price we paid. It was the view of our party of 12 that the mains were exceptional but the entree was quiet small and desert was disappointing. The alcohol package was very limited with only one beer offered and not possible to pay the difference - more variety needs to be offered. The band/ vocalist failed to attract people to the dance floor and most went downstairs to dance - upstairs was deserted. The staff were very good and attentive and it should be noted that they did everything in their power to make it a great night.We have been attending these cruises for about 20 years and hope to continue but that will be up to the management to make it more attractive than this year.
Product: As above

Review for Captains Dinner

9 months ago
5/5

Great food great service

Review for Captains Dinner

9 months ago
4/5

Service: On the whole the service was very good except for one important request for my elderly parents to be near the bathroom and preferably have no stairs. They were on the second floor the furthest table from the entrance and bathroom with 2 flights of stairs. Mum didn't fall and break anything and they had a lovely lunch but it could have been disastrous as she's 80 with shocking balance and osteoporosis.
Product: the food, views and tour was lovely, my parents had a great day on the harbour

Review for Long Lunch

9 months ago
2/5

Service: Abit average. Waiter was hardly around or available. Service was below average. Meal was average. Overall i was disappointed this time and this is our third xmas cruise lunch with group
Product: Price is reasonable if it matched the service. Otherwise our group had a hood timr with our company.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are disappointed that you felt this was not the case on this occasion. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
2/5

I specifically chose this cruise because of their policy that supposedly accommodate specific dietary requirements. I followed up by email to check what they would provide for dessert as often it is something she doesn’t eat. After initially being told that fruit salad was the only option, I asked to speak to someone more senior. At this point they offered sorbet, which I said was fine. Although in my opinion still a poor effort given how many options are easily available.
When we actually went on they cruise, they gave her fruit salad!
This is just hopeless service considering we paid $200/head for our group. We could have paid much less to get the same lousy service.
Also, I couldn’t believe they charged me $3 for a cup of tea after paying $42 each for the drinks package.
On the plus side, the staff on the boat were very good as was the rest of the food and entertainment.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food and service as they will be able to solve the problem immediately.

Our aim is always to provide an extensive variety of options maintaining the highest standards of quality.

Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: Great overall service from all team members. Could not fault them whatsoever. I organised a 3 course lunch cruise for my work Christmas party. Great quality and friendly service. The food was very tasty and promptly served. The cruise itself was the perfect amount of time to enjoy all 3 courses and enjoy some sight seeing. I would definitely recommend.
Product: The 3 course long lunch was delicious. The boat was also very nice. The cruise itself was the perfect amount of time to allow us with time to enjoy the meal and spend some time on the deck enjoying the views. Overall, a very well organised and managed cruise.

Review for Long Lunch

9 months ago
5/5

Service: The service was very good, the staff who looked after us were polite and friendly.
Product: The food was very nice however the portion size was small for my group. My group can be described as hungry, thirsty men.

Review for Long Lunch

9 months ago
4/5

Service: Food was amazing! service a little slow towards the end. a person was left on-board after our Christmas party as they were in the toilets when we docked. Perhaps announcements on docking and leaving should be considered. We were docked for a long time in the middle of our cruise, again an announcement would have been appreciated. However, overall it was great!
Product: Food was amazing! service a little slow towards the end. a person was left on-board after our Christmas party as they were in the toilets when we docked. Perhaps announcements on docking and leaving should be considered. We were docked for a long time in the middle of our cruise, again an announcement would have been appreciated.

Review for Long Lunch

9 months ago
4/5

Service: Service was great however one of our tables did not get the same service as the other 4
Product: The food was excellent, everyone's meal was fabulous. Chicken tender and the beef was delicious.

Review for Long Lunch

9 months ago
5/5

Service: After a delayed departure we were not expecting the best of experiences!! So we were surprised with the amazing service & friendly staff. We had a fantastic night & would highly recommend this cruise to anyone .
Product: Great choices & cooked perfectly

Review for Captains Dinner

9 months ago
5/5

Amazing!!

Review for Long Lunch

9 months ago
4/5

Service: Service was very attentive and nothing was too much trouble for staff. We had a very enjoyable lunch
Product: Good value for very good food. Drinks a little expensive

Review for Long Lunch

9 months ago
5/5

Service: Great cruise with plenty of room for everyone. Wonderful staff and service and the food was fantastic.
Product: Great selection of refreshments and food

Review for Long Lunch

9 months ago
5/5

Service: The 2 staff members that looked after us were fabulous.
Product: Very nice..

Review for Captains Dinner

9 months ago
5/5

Service: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
Customer service was easy and helpful.
Product: We had a good evening for our office Christmas Party on the Sydney 2000. The food was great and service was good.
The initial feeling wasn't great as we lined up to board, although Im not sure how this could be improved.
Also we were on the 3rd floor with the only available bathrooms on the ground floor, and no lift, which was a problem for a couple of our older guests.

Review for Captains Dinner

9 months ago
5/5

Great evening - excellent service

Review for Captains Dinner

9 months ago
4/5

Service: The table service was excellent, and the food was delicious. It was a group Xmas party and the boys enjoyed the whole experience.
Product: Excellent meal

Review for Captains Dinner

9 months ago
2/5

Service: The atmosphere, music, location, and ship were all first class. The food was okay. But the table service was terrible. We paid $340 for our dinner, but couldn't get a glass of wine to our table while we ate our mains, entres, or desert. We had to keep asking. If the floor was full I'd understand, but the restaurant was nowhere near capacity. This was disappointing.
Product: The food was reasonable. The table service was pretty ****

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: Ein must für einen Sydney Aufenthalt!
Das Gold Penfolds Dinner ist absolut empfehlenswert.
Sowohl das Menu als auch der Service sind hervorragend.
Sehr haben wir uns für das Wiedertreffen mit der Servicemitarbeiterin
Frau Bella gefreut, die wir vor 2 Jahren bereits kennengelernt hatten.
Product: gerne wieder

Review for Gold Penfolds Dinner

9 months ago
4/5

Service: Enjoyable cruise. Nice cruise boat. Friendly and helpful staff.
Product: We enjoyed the cruise but were disappointed that there was no commentary at all in the dining room. No welcome aboard, no explanation of what was happening, and no indication of points of interest.

Review for Long Lunch

9 months ago
5/5

Service: professional service , patient staff - made very rowdy party of 16 feel at home
Product: great food

Review for Gold Penfolds Dinner

9 months ago
4/5

Very good waiter service. The wine was very expensive $50 a bottle!!! WHY

Review for Long Lunch

9 months ago
5/5

Service: Excellent service and value for money.
Product: Excellent value for money and great food

Review for Long Lunch

9 months ago
4/5

Service: pretty good service and food
Product: Not bad value for money

Review for Long Lunch

9 months ago
4/5

Service: Our team were rather impressed with the ship and the service.
The 3 course luncheon was great & the drinks were nice.
When cruising the harbour, we thought the cruise was over when the ship pulled up to the wharf, after a couple of minutes. The boat took off again. Would have been nice to know that the ship was pulling up a couple of times, so I could let staff aware if they wanted to leave early they could. Besides that we all had an amazing time.
Product: The payment side of things was really easy. We paid in two installments(deposit & final payment) via credit card, there is an additional charge but it was a rather easy process.

Review for Long Lunch

9 months ago
4/5

Service: .
Product: .

Review for Long Lunch

9 months ago
2/5

Service: Bigger meals and free coffee and tea
Product: Could be bigger meals, should have free coffee and tea available

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drink and service ass they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

Service: We will highly recommend it to others.
Product: Good value for the money

Review for Captains Dinner

9 months ago
2/5

Service: 1. The quality of the food has declined in the last 12 months. Also, smaller portions and not served piping hot.
2. We paid for a premium bar package, but it was not much different to a standard package.
Product: See above................

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
4/5

Service: Could do boarding arrangements better. Separate lines for each deck
Product: Good food and service

Review for Long Lunch

9 months ago
5/5

Service: Excellent service. Absolutely no complaints. Would thoroughly recommend Captain Cook Cruises.
Product: Thoroughly enjoyed a number of Long Lunches we've been on. Will continue to do so while ever the standard remains as it is.

Review for Long Lunch

9 months ago
2/5

The service was really good nice staff however our food arrived and it was cold. Paid for a window seat but we were right at the top near the door cold with no atmosphere. Entertainment was average nothing like we had previously ie. four years ago.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options and quantity of food, maintaining the highest standards of quality. As you're aware, finding the right balance between customer's preference in genres of music can be difficult as each customer has tastes and preferences. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our entertainment and hospitality manager.

Thank you once again for your feedback

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: Excellent cruise, great food, fabulous wait staff
Product: bit late getting onboard, but everything else was perfect

Review for Long Lunch

9 months ago
2/5

Get rid of the miserable so and so in your office where directions are advised near the wharfs at DH. If she cant be friendly when asking directions, she shouldn't be in that type of roll.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very disappointing to receive. Please be assured your feedback has been forwarded to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
5/5

Service: AAA service food was excellent
Product: I was given a voucher for a birthday present

Review for Long Lunch

9 months ago
5/5

Service: Very enjoyable. Great ambiance.
Product: Great Dinner.

Review for Captains Dinner

10 months ago
5/5

Service: Fantastisk upplevelse, rekommenderar starkt till alla som tvekar.
Product: Utsikten, upplevelse och sällskapet är viktigt.

Review for Captains Dinner

10 months ago
4/5

Service: Friendly welcoming and attentive staff
Product: The food was excellent and superbly matched with the accompanying wines

Review for Gold Penfolds Dinner

10 months ago
5/5

Service was great. Very professional and pleasant.. The cruise was a nice circuit to follow offering some iconic picture opportunities and facts along the way. Note, I could only hear the audio narrative when upstairs and outside. I think there should be screens inside with the audio and subtitles running.

Review for Long Lunch

10 months ago
2/5

Service: The food was good but really not enough for the price
Product: again the food was really not enough for the price
paid for 6 persons aud 1.314.00 +aud 16,00 fee from my debet card
you got your money straight away?

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Our aim is always to provide an extensive variety of options and quantity of food, maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: My whole group all had an excellent day. The food was great the service brilliant and tour
around the harbour could not have been any better - perfect !
Product: The staff especially Blaire were very helpful at all calls, even on Sunday morning

Review for Long Lunch

10 months ago
5/5

Service: The service was great. We had the best time for our work xmas party lunch and having our own waitress was brilliant.
Product: The selection of dishes on the menu was great and catered well for all dietary requirements.

Review for Long Lunch

10 months ago
5/5

Service: Thoroughly enjoyed the lunch cruise. Would recommend to anyone. Food was good. The wait staff very friendly. The only small negative was asking for some drinks a couple of times and they seem to have forgotten. In the end we got drinks so nothing too bad. Also, didn't realise the ship berthed twice at both docks. Was about to get off at Circular Quay the first time and then the ship left again. So nice to stay on but an announcement might have been good to let us know it was a choice to get off or not.
Product: Value for money.

Review for Long Lunch

10 months ago
5/5

Service: We have used Captain Cook many times with the same vessel and the same package. The quality of service and food seems to improve each year.
Product: Sometimes a cruise similar to this people are served up very ordinary food. This is not the case with Captain Cook. The food is of very high quality and the wine is from a very well respected vineyard in the Hunter Valley.
No skimping on cheap food by Captain Cook

Review for Long Lunch

10 months ago
5/5

The service was exceptional

Review for Long Lunch

10 months ago
1/5

Service: Service is at very minimal. The server appears not too happy working or serving our table.
Product: The quality and taste of food were below average.

Response from Captain Cook Cruises: Dear customer,

Thank you kindly for your review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of customer Service
Captain Cook Cruise

Review for Captains Dinner

10 months ago
4/5

Service: Customer service was fantastic and we enjoyed the food onboard Sydney 2000.
Product: Girl in ticket office gave service with a smile

Review for Captains Dinner

10 months ago
5/5

Service: Such a wonderful way to spend a cruising day on the harbour , clean and comfortable. The staff do a wonderful job.
Product: The food choices were great as we all have different tastes , the selection of wines and beers were wonderful.

Review for Long Lunch

10 months ago
5/5

Service: We had our Christmas party on board and the food & service was excellent. Everyone had a great time.
Product: Excellent food and service. Staff were friendly and helpful

Review for Captains Dinner

10 months ago
5/5

Service: Service was outstanding.
Product: Good value for money experience.

Review for Captains Dinner

10 months ago
5/5

We just loved our long lunch and were blown away by the great service and food. On a return trip we would definitely do this again.

Review for Long Lunch

10 months ago
4/5

Service: We had a great time on the cruise. Food was good and service was friendly.

Only negative was the delay from ordering a drink to receiving it. One order did not make it to the bar staff. I did have to go to the bar twice to order or receive the drinks myself.
Product: Overall happy with the long lunch.

Review for Long Lunch

10 months ago
5/5

Service: Excellent service
Product: Well worth it

Review for Gold Penfolds Dinner

10 months ago
5/5

Service: I had the most wonderful three course luncheon on the Captain Cook's Sydney Harbour. The service was friendly and considerate and the table settings immaculate.
The view was fabulous and the speed and direction of the cruise very suitable for sightseeing and photography. The food was five star. I'd do it again and recommend it highly.
Product: Fabulous food and presentation, timed well and generous portions.

Review for Long Lunch

10 months ago
5/5

Service: The staff was friendly, service was great,the meal was very nice.The cruise of the harbour at night was spectacular
Product: Good value for the price,very relaxing scenic tour of the harbour with live music and great food.

Review for Captains Dinner

10 months ago
2/5

Service: The food and wine were great for a degustation. The staff was excellent too. The only thing that I didn’t particularly agree with it was the environment. We paid for a gold pass and we were all dressed up elegant as we were expecting a more “high class” experience. Instead we were in the same room as people that didn’t buy the gold pass, they were wearing jeans and tracksuits, it was very noisy and not at all romantic. Would’ve been better if there were separate rooms for gold pass and the rest. As we were celebrating our anniversary we were after a more romantic and relaxing atmosphere.
Product: We were expecting a more high class environment, but instead we were sharing the room with a lot of tourist that were very loud and not dressed up at all. Should have to seperate rooms for Gold and the rest!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are delighted to read that the food and service was great! Our Gold Dinner Cruise inclusions are available on our website and reservation staff are always available to assist in anyway possible. We are sorry for not meeting your expectations in regards to the seating. Your comments have been forwarded to our Hospitably Manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Gold Penfolds Dinner

10 months ago
2/5

The lunch and service was good.
We didn't enjoy the fact that we spent a lot of time (around 40%) in the docks rather than actually cruising in the harbour.

Review for Long Lunch

10 months ago
5/5

Service: Great food, great service, excellent views, lovely atmosphere. Definitely recommend the 3 course long lunch
Product: Great service, food, atmosphere, and amazing views

Review for Long Lunch

10 months ago
4/5

Service: Good food and service, except for desserts which were a bit disappointing (not very tasty and looked like it might have been random mass produced frozen desserts). Overall a great experience with great views, but still on the expensive side. I would recommend for tourists but maybe not for Sydneysiders who are already familiar with harbour views and sights.
Product: Good food and service, except for desserts which were a bit disappointing (not very tasty and looked like it might have been random mass produced frozen desserts). Overall a great experience with great views, but still on the expensive side. I would recommend for tourists but maybe not for Sydneysiders who are already familiar with harbour views and sights.

Review for Long Lunch

10 months ago
5/5

Overall experience was fantastic

Review for Captains Dinner

10 months ago
4/5

Service: We had a very good experience food, service and tour. The 4 star rating is that there always room for improvement. E.G We were seated at a window seat however felt closed in because of the couple sitting right next to us. Otherwise a good experience
Product: The entrée was not what we expected. Just the 2 x Prawns. The Barra for mains was good as to the dessert.

Review for Long Lunch

10 months ago
5/5

The evening was a great experience from boarding the vessel right through to disembarking after the cruise. The food was fantastic and the service from all of the staff was excellent. It made our final night in Sydney exceptional.

Review for Captains Dinner

10 months ago
5/5

Service: Good customer service.
Product: We had a great time. The dinner and entertainment were excellent!! And the views can’t be seen any other way. We highly recommend Captains Dinner Cruise. Best way to see the iconic sights in Sydney!!!

Review for Captains Dinner

10 months ago
4/5

Excellent food and service. Interesting cruise

Review for Captains Dinner

10 months ago
1/5

Service: Very ordinary food - steak asked for rare instead fairly well-done
$50 for a bottle of very ordinary wine is a bit over the top
For 3 1/2 cruise a lot of the time spent going in and out of wharf
Product: See previous comment - not saying any more won't recommend to others

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide the best possible service and food, so we are disappointed the food on your cruise wasn't to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

10 months ago
4/5

Service: Food was amazing. drinks package was limited in what you could get for standard drinks and two of my group, ended up buying wine, because there was no choice of wine to their liking.
Product: The food was great, came out hot, tasty and we all loved the various meal choices. there were eight in our group.

Review for Long Lunch

10 months ago
4/5

Service: The experience was amazing. The service was great and the food was delicious. The portion sizes, however are what you would expect. The live music and singer were amazing and we would definitely go again! Perfect way to spend an evening. :)
Product: Amazing food. Small portions, but amazing in taste!

Review for Captains Dinner

10 months ago
5/5

Service: Food, entertainment and service was outstanding from start to finish.
Plan to do this again
Product: Not a cheap night out, but value for money

Review for Gold Penfolds Dinner

10 months ago
4/5

We had a German girl looking after our table ( Anne ). Had a good time, would definitely recommend.

Review for Long Lunch

10 months ago
2/5

Service: Service was rushed, missed one drink order
Product: Main and dessert was nice but entree was tasteless.

Response from Captain Cook Cruises: Dear customer,

Thank you very much for your review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

10 months ago
4/5

Good service and meal selections, but the servings size was a bit small for me

Review for Long Lunch

10 months ago
5/5

Service: Both food and drink service was great. Food was delicious!!
Product: ruise was beautiful.

Review for Long Lunch

10 months ago
5/5

Service: We had a guest with us who could only eat pureed food. Your staff did this and he was thrilled that he could eat the same as us. The food, service and cruise were all excellent and I have already recommended your company to friends.
Product: Excellent value for money. Will be doing this again

Review for Long Lunch

10 months ago
2/5

Service: The food was delicious and the scenery on the first half of the cruise was spectacular. We did not realize that the "long lunch" was a repeat of the first half. Also, the service was unbelievably slow. We had gotten the premium liquor package but it took us a half hour to get our first drink. If would have been preferable to do a different route on the second half, and if the server is being trained, have him/her shadow someone for at least a week or assign them initially to people who do not pay for premium liquor and window seats
Product: The purchase was quite easy. It would have been better to make it clear that you need to exchange your reservation confirmation for actual tickets and exactly where the transaction should be done, but everyone was so customer focused!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your kind review. We are disappointed to hear that the service on your cruise wasn't to your expectation. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are pleased that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

10 months ago
5/5

The food was amazing, and the staff were friendly and kept the wine coming as we had pre-booked a standard beverage package. Highly recommended!

Review for Captains Dinner

10 months ago
5/5

Service: Being six in our party, we were made so welcome and placed in full view of your glorious harbour. Our waiter was delightful and efficient as was the wine waiter. We didn,t want our cruise to end, but have been left with many happy memories of our Captain Cook Cruise.We are back in N. Z. but the photographs have widely displayed.
Product: We are not big eaters, but your food presentation was excellent and appetizing. The relatively short time from gathering the menu details until the food arrived was either very short or we were talking too much! Being with a friend with whom I grew up in England, was very special as we emigrated 60 years ago, with one going to Sydney eventually and the other to N.Z.

Review for Long Lunch

10 months ago
5/5

Service: We were very pleased with the service, the food and especially the view on our dinner cruise.
Product: Very good value for the money.

Review for Captains Dinner

11 months ago
5/5

Service: Beautiful food and so many choices. Awsome views such a good night
Product: Good value. Easy process, no hassles.

Review for Captains Dinner

11 months ago
5/5

Service: Everything the staff and food and perfect weather made the day very enjoyable I have booked for 27/11/2019 for lunch cruise for 16 people to celebrate a 80th birthday
Product: Good value and the launch was very impressive and also the staff

Review for Long Lunch

11 months ago
5/5

Service: Great food, great customer service, wonderful scenic cruise of Sydney harbour.
Product: Great food and customer service, and of course, a great scenic cruise around Sydney harbour.

Review for Long Lunch

11 months ago
5/5

Service: Everything from booking , to boarding and an excellent meal made it a great night . Staff were very professional and pleasant
Product: Champagne on arrival , wonderful meal and the whole experience went like clockwork. 👏👍 staff were very pleasant and organised

Review for Captains Dinner

11 months ago
4/5

Service: Great venue. Clean, classy, great service & wines.
Product: The appetizers were.cold and heavy. Scallops were good. Salad was good & steak was great. Cooked to perfection & tasty.Desert was good as well. Sparklers for our anniversary was a nice touch.

Review for Gold Penfolds Dinner

11 months ago
5/5

Lovely crew. Great experience from booking to disembarkation. Delicious food. We had a group of four friend and we all agreed we had a lovely experience.

Review for Long Lunch

11 months ago
5/5

Service: The experience was good and the food was great
Product: The cruise was as expected and the food was good

Review for Captains Dinner

11 months ago
5/5

Service: Service was excellent & we appreciated being moved to a window.
Product: This was a present & I would recommend this cruise.

Review for Long Lunch

11 months ago
1/5

The service was the worst I have ever experienced on a lunch cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
2/5

Service: Staff could have been more attentive, was not asked if we wanted refills on our drinks or whether we wanted coffee, fine by us by you would be missing lots on the up sells?
Product: the lunch is always good value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We always strive to deliver the best customer service possible, so we apologise if you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

Service: We had a nice time cruising the bay!
Product: Excellent food! Could have been longer!!

Review for Long Lunch

11 months ago
5/5

Service: We did the Penfolds Dinner Cruise of Sydney Harbor. Would highly recommend! Boarded early for sparkling wine and appetizers on the top deck a Circle Quay. Beautiful views of the Opera House. Went downstairs to our table with a window view. Awesome. Large table for two with dedicated wait staff. The staff were exceptional. The food and wine pairings were absolutely delicious. There was also a small dance floor with pianist and vocalist so we took advantage and danced a bit. Lastly, they recognized our anniversary with a sparkling wine and sparkler. It was a fabulous night and a very good value for the money.
Product: Great value for excellent meal and well paired wines.

Review for Gold Penfolds Dinner

11 months ago
2/5

Service: Service was fine
Product: the food although nice was a little sparce for the price

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
4/5

Service: Meal and service were fine. Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.
Product: Disapointed to be in the main cabin as opposed to the small cabin forward which is more private with an open area in front. This is what we have had on the past 2 Captains dinners we have enjoyed and expected the same this time.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

11 months ago
4/5

Service: nice cruise n food
Product: nice food and cruise food

Review for Long Lunch

11 months ago
5/5

The staff were very attentive and the food was excellent.

Review for Captains Dinner

11 months ago
5/5

A wonderful indulgent experience with matching service & entertainment. The setting was perfect, welcome drinks and canapes under the stars - an outstanding start. The boat was very well presented. Sparkling clean windows with beautiful uninterrupted Harbor views. The dining area & staff immaculately, the dinner was simply delicious with each course timed to perfection.

Review for Gold Penfolds Dinner

11 months ago
5/5

Service: A very enjoyable time was had. Staff were excellent and we couldn’t fault them. Meal was so great and there were no complaints about anything!!
Product: Great value for money.
Staff were excellent
Meal was most enjoyable.

Review for Long Lunch

11 months ago
5/5

Service: Friendly crew great service
Product: Nice meal good value. No rush to eat meal. The only recommendation to improve is you should include tea and coffee in the drinks package.

Review for Long Lunch

11 months ago
4/5

Cruise was amazing The meal was excellent. Staff were friendly
But disappointed they don't cater for the elderly. No lift and too many stairs.
Would have reconsidered if told about this prior to booking

Review for Long Lunch

11 months ago
5/5

Service: The crew were friendly and very helpful, the food was fantastic. Overall a wonderful experience.
Product: Choices were great and the food was wonderful

Review for Captains Dinner

11 months ago
5/5

Great cruise and meal. We would have liked it to continue longer.

Review for Long Lunch

11 months ago
5/5

Service: The service was prompt, polite and very friendly. I would recommend this cruise to anyone who love to see the harbour and eat amazing food.
Product: The food was well prepared, fresh and was promptly served.

Review for Long Lunch

11 months ago
5/5

Excellent~

Review for Captains Dinner

12 months ago
5/5

Service: Fantastic day on the harbour, great food, cold drinks and attentive service.

Highly recommended.
Product: Good value for money and the best views in the world.

Review for Long Lunch

12 months ago
2/5

Below average - we had paid for window seats but were first shown to an inside table. The lettuce in the salad was old and floppy and they couldn't even add icecream to the desert when asked as a special request - Overall the experience did not match the cost

Review for Captains Dinner

12 months ago
5/5

Our group had a wonderful time. Thank you

Review for Gold Penfolds Dinner

12 months ago
4/5

Food is good. Service is good. Multiple on off points are convenient. A little flyer showing the cruise route would be ideal.

Review for Long Lunch

12 months ago
5/5

Service: The service was excellent. The waitress we had was very attentive and professional. The food was good, although the prawn entrée was a little skimpy.
Product: All meals were tasty and well presented

Review for Long Lunch

12 months ago
2/5

Service: The food was delicious and the wine we ordered passable but exorbitantly priced for what it was. The waitress tried very hard but her English was almost non existent and she couldn't answer a single question we asked. Surely on a cruise of this nature, mostly for tourists, she should be able to identify what is out the window. I had been told there was a commentary on the second turn around the harbour. When there was silence, I asked again. No, no commentary I was told. Our visitors had to endure our commentary instead. And then someone went to the toilet and heard the commentary downstairs! We would have gone down had we known. All in all, I was very disappointed and would definitely not recommend this to visitors.
Product: The food was delicious. The wine was expensive.

Review for Long Lunch

12 months ago
5/5

I was not there physically but I was told it was really a great experience. Our guests enjoyed it.

Review for Long Lunch

12 months ago
4/5

Service: Meal was good and service was good as well
Product: Was not aware that 3 hour cruise went over the same route twice

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

12 months ago
5/5

Service: The service, the staff, the food and the amazing views from the boat, made for an awesome experience and a very different way to view the iconic bridge and opera house, plus all the million dollar homes .. would do it again!
Product: Great choices and delicious. Fast friendly service

Review for Long Lunch

12 months ago
5/5

Service: From start to finish ALL staff (especially Arina our waitress) were welcoming, friendly and attentive. Couldn’t fault a thing. Food was plentiful and very tasty. We were celebrating 2 special birthdays and had sparklers on our dessert which was great! The boat itself was very clean and tidy and decor etc was in great condition. Thought with the constant use it might be a bit shabby but it wasn’t at all. It truly is a top-class floating restaurant that could hold its own anywhere. One issue we could see was the lack of a lift to the top deck. My husband is recovering from a knee replacement and found it quite difficult to climb the stairs.
Product: Great value for money. Only disappointment was that we thought the boat could have cruised further than it did. It seemed to go very slow compared to every other boat (big and small) on the harbour. We all agreed that was the one and only thing we were slightly aggrieved with.

Review for Long Lunch

12 months ago
4/5

Service: We really enjoyed our evening cruise &dinner. The staff were excellent, welcome very friendly & organised.
Product: Very helpful staff member.

Review for Captains Dinner

12 months ago
4/5

Was a great experience, they did get my seat wrong and was allocated a non window seat , after showing the booking again , the seats were changed ..
other than this little mishap, was a great your

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We sincerely apologies for the inconvenience caused by this error. As you know we do strive to deliver world best practice customer service from booking all the way through to the product. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, itinerary, drinks and service as they will be able to solve the problem immediately. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind regards,

Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
2/5

Service: Better to get the buffet..more economical and more choices of fodd
Product: Better get the buffet..more choices and get more value on your money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. The Long Lunch consists of a 3-course a-la-carte menu. our menu is listed on our website and we always encourage customers to view this to understand the inclusion on their selected cruise. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

12 months ago
4/5

Service: service was prompt and efficient could of had more food on the plate for the price
window seating fee a bit excessive otherwise a very pleasant evening
Product: i have already rated the Captains dinner

Review for Captains Dinner

12 months ago
5/5

Great food and service.

Review for Long Lunch

12 months ago
5/5

Service: Amazing experience with great staff (thank you Ivan). Food was amazing and it was a memorable cruise seeing the highlights of Sydney at night. Thank you to all the staff who made my marriage proposal one to remember, greatly appreciated!
Product: Six course menu with a window table for dining made our experience perfect!

Review for Gold Penfolds Dinner

12 months ago
5/5

Staff were very friendly, professional and helpful on the day

Review for Long Lunch

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