Vivid Lights Cruises

Inclusions

  • One hour Vivid Lights cruise
  • Lights on nightly at 6.00pm
  • Up to 7 departures nightly

Need to know

  • Selected dates during Vivid 24 May - 15 June 2019
  • Vivid Peak Nights - Saturdays
    - 25 May 2019
    - 01, 08 & 15 June 2019
  • To book: Select Cruise time on the right
  • Download Flyer
  • Special Event conditions

Timetable

Vivid Sydney 24May - 15Jun 2019

One-hour Vivid Lights Cruises depart Darling Harbour King Street Wharf No.1

  • 6.45pm Vivid Lights (nightly)
  • 8.00pm Vivid Lights (nightly)
  • 5.45pm Vivid Lights (Fri, Sat & Sun plus Long Weekend Mon)
  • 6.15pm Vivid Lights (Selected dates)
  • 7.00pm Vivid Lights (Fri, Sat & Sun plus Long Weekend Mon)
  • 8.15pm Vivid Lights (Fri & Sat plus Long Weekend Sun)
  • 9.15pm Vivid Lights (Sat plus Long Weekend Sun)

Car Parking  Please check your date for road closures 

Find Us

Vivid Lights Cruises thumbnail

Be part of the Vivid Sydney Harbour Lights and experience the full canvas of lights from the water. This special one-hour Vivid Lights cruise departs to up seven times nightly from Darling Harbour King St Wharf No.1. `Lights On'  from 6.00pm nightly 24 May - 15 June 2019. Book now to secure the best times and dates. More Info ...

Vivid Sydney Cruises - 2020
- Details coming soon ...

Details for 2020 coming soon. Refer 2019 details below as a guide ...

Vivid Highlights 24 May to 15 June 2019

2019 Vivid Light - more than 50 interactive light installations from 6.00pm to 11.00pm daily. 

Sydney Harbour Bridge - 'Eora-Broken Spear' projection & Harbour Lights
Sydney Opera House - 'Austral Flora Ballet'
Museum Contemporary Art Australia - Light projections
Customs House - 'Under the Harbour'
Darling Harbour - Robot SPACELand
Barangaroo - 'Winter Camp'
Royal Botanic Gardens - 'Firefly field' 
Taronga Zoo - Lights for the Wild light sculptures with new Sumatran Tiger Cubs lantern
Chatswood - 'Co-existence' 
Luna Park - new ride 'Volaré' makes its sparkling debut for Vivid 2019 
Vivid Music & Modulations @ the Carriageworks
Vivid Ideas Exchange @ the MCA
Vivid Live @ the Sydney Opera House

The Vivid festival includes the NSW June long weekend.

Dress: We recommend Smart Casual.

Special Diet? Most dietary requirements can be catered for with advance notice - Contact Us

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Accessibility for people with a Disability Policy

Other Options

Vivid 7.30pm Gold Penfolds Dinner & Drinks

When first and last impressions count, the Vivid Gold Penfolds Dinner will tick every box. Priority boarding, Sky Deck seating, live music, five-course degustation dining and Penfolds selection of private bin and vintage wines to complement each course, all accompanied by the spectacular back drop of Vivid Sydney. Disembark at either Circular Quay or Darling Harbour where you can stroll along the anticipated Vivid Walk. More Info ...

Vivid Sydney Cruises - 2020
- Details coming soon ... 

More Info

Vivid 7.30pm Captains Dinner

Our signature a la carte dining experience. The Vivid Captain's Dinner includes three-course contemporary Australian dining, great live music and dancing and a comprehensive list of wines available for purchase. Experience the full canvas of Vivid Sydney lights from the best vantage point - aboard "Vivid Sydney" MV Sydney 2000.  Disembark at either Circular Quay or Darling Harbour where you can stroll along the anticipated Vivid Walk. More Info ...

Vivid Sydney Cruises - 2020
- Details coming soon ...

More Info

Vivid 7.30pm Dinner & Drinks

Amazing value, cruising aboard the aboard "Vivid Sydney" MV Sydney 2000, enjoying three-course dining and an open bar of house still and sparkling wine, beer and soft drinks. Experience the full canvas of Vivid Lights from the best vantage point - Sydney Harbour. Disembark at either Circular Quay or Darling Harbour where you can stroll along the anticipated Vivid Walk. More Info ...

Vivid Sydney Cruises - 2020
- Details coming soon ...

More Info

Vivid 5pm Sunset Dinner & Drinks

Cruise aboard Vivid Sydney vessel MV Sydney 2000 including contemporary Australian dining with a choice of mains and desserts, plus house still, sparkling wines, beer and soft drinks. This 1½ hour cruise is a popular with early diners and those eager to see the lights of Vivid Sydney turn on every evening at 6.00pm. More Info ...

Vivid Sydney Cruises - 2020 
- Details coming soon ...

More Info

Vivid 5pm Dinner & Drinks

Our popular early dinner option offers front row seats to “lights on” every evening at 6.00pm.  Cruise aboard Vivid Sydney vessel MV Sydney 2000 including contemporary Australian dining and drinks. This 1½ hour cruise is a favourite with families and those eager for an after dinner wander along the Vivid Walk. More Info ...

Vivid Sydney Cruises - 2020
- Details coming soon ...

More Info

Vivid Lights 6.15pm - 302 Redirect

Experience the full canvas of Vivid Lights from the water. This special Vivid Lights cruise departs at 6.15pm on selected dates. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

More Info

Vivid Lights 6.45pm - 302 Redirect

Experience the full canvas of Vivid Lights from the water. This special cruise departs at 6.45pm nightly during Vivid. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

More Info

Vivid Lights 7pm - 302 Redirect

Book now to secure the best fares. Experience the full canvas of Vivid Lights from the water on this special cruise departing Darling Harbour 7.00pm on selected dates. Disembark at Darling Harbour and stroll along the anticipated Vivid Light Walk. More Info ...

More Info

Vivid Lights 8pm - 302 Redirect

Experience the full canvas of Vivid Lights from the water on this special Vivid Lights cruise departing every night at 8.00pm during Vivid. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

More Info

Vivid Lights 8.15pm - 302 Redirect

Experience the full canvas of Vivid Lights from the water aboard this special Vivid Lights cruise departing at 8.15pm on selected dates. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

More Info

Vivid Lights 9.15pm - 302 Redirect

Experience the full canvas of Vivid Lights from the water aboard this special Vivid Lights cruise departing 9.15pm on selected dates. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

More Info

Vivid Loop 5.45pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." The Vivid Loop departs every 30 minutes from 5.45pm on Saturday nights. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 6.15pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." The Vivid Loop departs 6.15pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 6.45pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." The Vivid Loop departs 6.45pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 7.15pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard the "the Little Red Vivid Rocket." The Vivid Loop Cruise departs 7.15pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 7.45pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." Departing 7.45pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 8.15pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket". Departs 8.15pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
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83 % approval from 191 responses

Date
Rating
1 hour ago
4/5

Service: Food was presented nice Food was tasty Drink service was quick and good When I asked for a second drink off 2 different waiters it never came When you consider we only had 2 glasses of white wine it was pretty miserable that I could not get another I thought lousy Sorry I had a Hahn Lite also
Product: Lights never came on till 6pm We only hsd 30 minutes and the boat was back under the bridge and virtually no lights I could not get a second drink The later cruise would have been so much better

Review for Vivid Dinner and Drinks 5pm

1 hour ago
5/5

Service: Staff were very friendly & attentive & we thoroughly enjoyed our dining experience.
Product: Excellent value.....with the combined cruise & dining option taking in the spectacular Vivid light show.

Review for Vivid Dinner and Drinks 7.30pm

5 hours ago
5/5

Service: Fabulous experience. It was a beautiful night, staff were excellent, food was just right!
Product: Excellent value and service.

Review for Vivid Dinner and Drinks 7.30pm

6 hours ago
5/5

Service: Very professional, quality service.
Product: Great service, excellent food quality, spacious dining room, lovely ambiance.

Review for Vivid Dinner and Drinks 7.30pm

8 hours ago
5/5

Service: booked a VIVID dinner cruise. Staff were friendly, food was great and we got great views of the lights. Excellent value for money
Product: Excellent value for money

Review for Vivid Dinner and Drinks 5pm

9 hours ago
5/5

Service: Everything was above expectations
Product: It was a great night for all

Review for Vivid Dinner and Drinks 7.30pm

9 hours ago
5/5

Service: The staff were good . Food drinks and vessel good = great night .
Product: good deal and worth the trip to Sydney

Review for Vivid Dinner and Drinks 7.30pm

9 hours ago
5/5

Service: We had an enjoyable experience - Boarding was easy. I paid for Windows Seatsf or our cruise, and this was a masterstroke. Our Waitress was great - she delivered our meals and when I reminded her of my son's allergy, she swapped out his meal for a suitable one. After that she was attentive, and the meal was great. After the meal we went upstairs to the top deck and enjoyed the Vivid lights.
Product: The Dinner Cruise was a great experience for my Son and Myself.

Review for Vivid Dinner and Drinks 5pm

21 hours ago
2/5

Service: Well, I am very disappointed and unhappy with our cruise me and my partner was expecting to see the light having to have purchase a vivid festival cruise we were not told that lights were not even on we had the 5:pm vivid cruise with dinner but I felt that we were mislead by the advertisement of Captain Cook Vivid lights Cruise we thought dinner will be serve and after that lights will be on by then. They should have been honest and make us inform that there will be no lights in that particular cruise so we could have chosen the much later time. We purchase twice as we’ve missed the originally scheduled date and have to re book the next day. We didn’t really enjoy as the highlights of the light festival for vivid 2019 experience we had with Captain Cruise me my partner and the whole group are all unhappy for not being told that in the 5pm vivid cruise will be not on yet or it’s very limited and should have extended the time at least for the 5pm cruisers so we can also witness the beautiful lights.
Product: I’m am not happy. We weren’t told that lights not on at 5:pm it’s false advertisement of Captain Ciook

Review for Vivid Dinner and Drinks 5pm

1 day ago
5/5

Staff were friendly and the food was very good

Review for Vivid Dinner and Drinks 7.30pm

1 day ago
5/5

Service: From boarding and to being seated was easy and found staff extremely friendly.
Product: Food and service very good

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
2/5

Asked four times for drinks which never came and had to go to the bar for service. Food was ok, small portions. Better view of the vivid lights from the $7.50 ferry into circular quay.

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

The Vivid Dinner Cruise on Sydney Harbour was most enjoyable for many reasons. Delicious food, nice music & smooth sailing viewing the Vivid spectacular. Highly recommend...

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: excellent food and well looked after by staff
Product: not your fault but was expecting more lights for money

Review for Vivid Dinner and Drinks 7.30pm

2 days ago
5/5

Service: The service was brilliant and so so quick for drinks and meals to arrive.
Product: Excellent value for the price.

Review for Vivid Dinner and Drinks 5pm

2 days ago
4/5

excellent service, good food choices, silver service, attentive staff

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: Everybody we dealt with was pleasant, helpful and we had a fantastic time. The food was very nice and they were generous with the drinks.
Product: Loved the whole experience. Everyone we dealt with from start to finish was helpful and pleasant

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
4/5

Definitely recommended! One of my best night in Sydney was with the cruise. Thanks for showing me Vivid Sydney in the best way possible. Only wish there were more courses of meal though.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: The food was outstanding and easy process from booking to boarding. The service was quick and staff were professional and accommodating. The pacing of the meal was good and it gave you time to see the sights.
Product: Easy process to book online

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Always so accommodating and beautiful service

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
2/5

% of us attended the Vivid Cruise. We enjoyed the meal we were given but found we were very rushed and plates taken from our table before all had finished eating. We asked that they be left until all finished however this did not happen and they were whisked away and next course on out table.
Waiters friendly Wine fine,
The display of lights was disappointing and our view was from afar.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

친절한 직원들 좋은 뷰

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: We travel from Darwin I was on business trip we book Friday the evening for the dinner cruise and we are happy choose the right choice we both had a great night on the cruise great food and the trip was excellent will do it again next time visit Sydney.
Product: Great food and service was not bad.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
1/5

Service: Vivid on Captain Cook Cruises was a very poor experience and would not recommend that anyone take this dinner cruise in th e future.
The drink package whilst offering two styles of beer only offered one style of white and one style of red - unfortunately I enjoy Chardonnay not the sweet white offered and so was required to pay additional. Our main meal - table of 4 - did not arrive even after repeated requests to staff whose standard reply was “ not part of my order , you’ll just need to wait. Eventually as staff were clearing tables the “ light came on” - I’m terribly sorry your order must have been overlooked. “ . We eventually/got it but it was not what we ordered however accepted what was given as there was no other choice. As we were in a middle isle for seating we’re not able to see much in the Vivid lightshow - especially when all internal lighting was on full . Majority of passengers long finished their meal ventured on top deck for a better view. By the time we could do the same the boat was only doing cart wheels in middle Harbour - not much of Vivid was happening there.
Product: All said above -
Poor choice for drink package whilst meals OK however we had to ask at least 4 times before staff realised order had been lost in the system .

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
2/5

Service: We were both really looking forward to the experience, my husband's meal was very good the chicken, the vegetarian was not great at all, so much so that i did not eat anything much, i even handed it over to him to taste and he agreed it was awful too, such a shame, won't return to Captain Cook Cruises and couldn't get great pictures on an empty stomach, so disappointed with that, also we did not understand the hovering in nowhere land in the boat like they were waiting for a turn, really weird that. Have been on Cruises before and nothing like that ever happened. Maybe Vivid has become too into the future Vivid, would like my money back or an exchange, would never have replied, but here you are asking me, OK it's done, no more cruises.
Product: Not a fulfilling experience.

Review for Vivid Dinner and Drinks 5pm

3 days ago
5/5

Service: Excellent service.
Product: Good value. Thanks a lot!

Review for Vivid Dinner and Drinks 5pm

3 days ago
5/5

Service: Waiter Joey was very attentive and we didn't have to wait long for any food or drinks. He was very friendly and genuinly happy to look after us.
Product: Food was excellent. Wine was good and quantity adequate. Music/entertainment excellent. Good value for money.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: Service with a smile, quality food and not shy with the wine! Combined with a beautiful evening and the vivid lights it made for very memorable occasion
Product: Easy process and great value

Review for Vivid Dinner and Drinks 5pm

3 days ago
5/5

Excellent food, service, and a most enjoyable evening.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: Well organised. I will refer to my friends
Product: I am very like the service

Review for Vivid Dinner and Drinks 5pm

3 days ago
4/5

Service: Good service provided on board. Meals and drinks were delivered quickly.
Product: Good value for money, three-course meal, drinks and harbour cruise during Vivid.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
4/5

Everything right from the start was excellent. Great experience inside the cruise and we enjoyed it thoroughly. However the food could have been better. Decent food but it's not that great, would have liked more flavour and other food options.

Review for Vivid Dinner and Drinks 5pm

3 days ago
4/5

Service: Queuing was confusing with so many different cruises and people standing around. Would have been helpful to have more staff on the wharf advising people. Then people were pushing in.
Product: We enjoyed the cruise but the food was a little lacklustre.
Entree was couscous salad and dessert was simply cake. Mains were good.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: Excellent service and friendly staff
Product: Reasonable price and good food.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

The welcome & service were seamless.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
1/5

Service: Very bad
The lady in call center can’t help me for booking or charge timetable anyway!
Product: Can’t refund if you can’t go in cruise

Review for Vivid Dinner and Drinks 5pm

3 days ago
5/5

Excellent service, beautiful atmosphere, excellent entertainment, we love to come back.

Review for Vivid Dinner and Drinks 7.30pm

3 days ago
5/5

Service: Great service and overall experience!
Product: I really enjoyed the cruise. It was a great experience!

Review for Vivid Dinner and Drinks 5pm

4 days ago
5/5

Great cruise, great food. Loved it.

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
1/5

Nothing to do with your service. We were unable to take our cruise because my husband was admitted to ICU with health issues. I rang to inform them that we would not be going and was told our places would be kept until June 14th. We were unable to go so our money has been put into consolidated revenue by the cruise company I presume.

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
5/5

Service: Excellent service food very good and great atmosphere
Product: All good lovely evening - no I don't like having to give feedback on everything one does - you go into Coles and they want to know your experience

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
4/5

Service: Welcome good, food good, visibility of Vivid good. Our particular waiter seemed new and less efficient than the other waiters. Lagged in serving drinks and food. Not very attentive again compared to the other waiters
Product: Good value to see the Vivid with little walking and lovely dinner

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
5/5

Service: Service was very efficient and friendly. All staff helpful - really enjoyed the cruise.
Product: Purchased online was quick and easy to use.

Review for Vivid Dinner and Drinks 5pm

5 days ago
4/5

Service: Service was excellent. The staff and crew were extremely helpful and efficient. I would like to see a kids menu available, especially for cruises targeting families like the early Vivid Dinner Cruise.
Product: Good value for the price. Got a great table with only 2 hours to departure. Other operators were booked out.

Review for Vivid Dinner and Drinks 5pm

5 days ago
5/5

Service: It was a fabulous experience from the moment we boarded to when we left. Great food and service. Would definitely book again.
Product: Every minute was great. Food and service exceptional

Review for Vivid Dinner and Drinks 5pm

5 days ago
4/5

Service: We had to continually ask for table water and wine.
Product: Easy to view online and book.

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
5/5

Service: so far so good
Product: great service and explanation

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
4/5

We enjoyed being shown to a window table - the outlook was great. The food was very enjoyable but could have been much hotter. The staff were excellent.

Review for Vivid Dinner and Drinks 5pm

5 days ago
4/5

Service: Everything happened fuss free
Good value for money
But not a 5 star experience
Product: Good value for money
The process of booking worked well

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
4/5

Service: Fantastic service, fantastic food, enjoyable evening, only down fall was meal wasn't child friendly and no activities for children
Product: Awesome cruise and food, fantastic service, enjoyable evening. Not child friendly, no activities for children and meal wasn't child friendly, was either adult meal or a young child meal, my child was a tween

Review for Vivid Dinner and Drinks 5pm

5 days ago
4/5

Service: All good, although the docks said to pick up the tickets at one point and when we walked there they told us we could have got them at an office nearer the boat. This could have been made more clear in the documentation we received.
Product: The service and food was excellent. However the cruise was advertised as 3 1/2 hours and it was not this long

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
4/5

Service: The service was fantastic and the sightseeing was magnificent. The only thing was that the waiters were almost too efficient. I know it's a tight turnaround for the next cruise but I felt like they were hovering waiting for us to finish our meal. They were clearing our plates while the rest of the table was still eating. In saying that, they were nice and friendly.
Product: It was good value for money but it would be better if we had more time to view the lights. We only got 30 minutes of lights including the time it took to get back to King Street Wharf from CQ. Perhaps a 5.30pm to 7.00pm would be better. I found 5.00pm an early start to eat dinner.

Review for Vivid Dinner and Drinks 5pm

5 days ago
5/5

Service: Very friendly staff
Product: Prompt service, attention to detail

Review for Vivid Dinner and Drinks 7.30pm

5 days ago
4/5

Service: The service was efficient and friendly.
Product: A very good dinner. The extra paid for a window seat was worth it.

Review for Vivid Dinner and Drinks 7.30pm

6 days ago
2/5

Service: Drinks order was delayed up to 15min, the waiters forgot the order, they then brought the wrong wine.
Cutlery was not fully set
Would not recommend the cruise to family and friends for the price we had to pay
Product: For the poor service I would not recommend the cruise to friends and family. Over priced for poor service levels.

Review for Vivid Dinner and Drinks 7.30pm

6 days ago
2/5

Service: boarding experience was poor - not very well organised; meal was pleasant although service was patchy at times during the night; unable to accommodate a basic food allergy request so one of the party went without dessert
Product: reasonable value for money

Review for Vivid Dinner and Drinks 7.30pm

6 days ago
5/5

Service: Food and service was excellent!
Well done team.
Product: Food and service was excellent!
Well done team.

Review for Vivid Dinner and Drinks 5pm

6 days ago
5/5

Service: Great service and food.
Product: Brilliant food and wonderful service

Review for Vivid Dinner and Drinks 5pm

6 days ago
5/5

Service: Brilliant food and fantastic service
Product: fantastic service and food, our group thoroughly enjoyed it.

Review for Vivid Dinner and Drinks 5pm

6 days ago
5/5

Service: Brilliant food, and service ! our group thoroughly enjoyed it
Product: Great service and fantastic food.

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Service: Excellent friendly and attentive services. Great night out!
Product: Helpful, responsive and great support

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Friendly attentive always a smile

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
2/5

Service: 5pm dinner cruise not the best one choice on the menu so if you dont like that you starve would of been better as a buffet apart from that not to bad
Product: Menu ****, no choice for the price abit ripped off

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Organisation, service and food good

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Good customer service and the food was good. My husband had a surprised birthday when they severed a dessert with a candle.
We had a wonderful night. Thank you.
Product: Good deal with entertainment book member

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Great greeting, great food, great service and entertainment.
Will and have recommended this cruise to all family and friends.
Product: The quality was excellent

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Service was polite and efficient, meal and drinks service very good. Entrée and main course of salmon very well presented and cooked and vegetables cooked to perfection.
Product: Service, value for money and the experience of seeing Vivid from the water was much better tan I expected

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Great night - had a fantastic time - great value - piano player was excellent. This was our 4th Captain Cook cruise and will not be the last.
Product: Staff and service were excellent meal was good value, perhaps the beans served with the chicken could have been cooked a little longer

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Plenty of staff on hand at all times, no waiting on anything

Review for Vivid Dinner and Drinks 5pm

1 week ago
4/5

Service: Very organised and friendly and attentive wait staff. Very good dinner, drinks and cruise to see VIVID.
Product: Excellent service, good views, lovely food and plenty of drinks with a nice ambiance. Only thing as we did have an 11 yr old with us, so a child's option in the food would have been great, he only ate his dessert.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: The service on board was first class with friendly staff whom paid great attention to making the experience wonderful. The food and beverage package was great value for money and the night scenes on the harbour was spectacular would fully recommend this product and definitely do this trip again.
Product: Great value with first class service, food and drinks.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
2/5

Service: the staff were friendly but I feel spent too much time at certain tables where their were groups of people.
This was our 4th vivid cruise and we thought that the experience was not as good as previous,the food was not as good only one entree 2 mains and one dessert, not value for money, we also had to wait and ask for more drinks.
Product: This was our fourth vivid and we thought it had lost its wow factor, the staff were friendly but the service was not good we had to wait and ask for drinks, the waitress spent too much time at one table where their were a group of people. The food lacked quality with only the choice of 2 mains and only one entree and one dessert we also had to pay extra for a cup of coffee. The experience was not as good as previous. Also as passed captain cook club members we should have been given a window seat and not have had to pay extra.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: ergwrtgwrtg
Product: boring iwosjcj mfhmhmfgfgn

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
2/5

Service: It was advertised as a 2hr cruise however the cruise went from 5pm and we were off the boat by 6.30pm.....
Product: Advertised as a 2hr cruise but only sailed for 1.5hrs

Review for Vivid Dinner and Drinks 5pm

1 week ago
2/5

We were so looking forward to this Vivid dinner cruise.

I have already emailed Captain Cook Cruises 2 days after we arrived home from our Vivid dinner cruise to advised how unhappy we were with the night, especially as this was our 3rd dinner cruise with the company.

Firstly, the cruise boat left Darling Harbour and cruised around to Circular Quay where it sat at the Quay for a good 8-10 minutes. On our reservation ticket it did mention during Vivid no boardings etc would apply from the Quay. So how come after dinner we again stopped at the Quay to allow passengers to disembark.

Our table was a window table at the front of the boat (I paid an extra $50 for the table) and all we could see was the wharf. Secondly, the food served was not up to expectations. The entrée was cold couscous, a very few sultanas with kale, almost inedible. My husband had the chicken and said it was extremely tough, I had the salmon and it was under cooked. We do not complain as a rule, just like to let Captain Cook Cruises know how we saw the night and how our expectations were dashed.

Thanks for allowing us to review the service on the night.

Helen & Joss Jones

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Delicious food & great entertainment from the singer & pianist.
Product: All good although not sure we saw the best of the lights from the ship.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Excellent service and wonderful Vivid experience!
Product: Great experience and meal good

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

The service and price were excellent. Great value for money. Atmosphere and outlook were wonderful.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Our Captain Cook dinner cruise was the perfect platform from which to view the coloured canvas of Vivid 2019. From boarding the boat, welcome drinks, entree and main meal the service was superb and our window seats placed us in perfect positions for the full Vivid experience.
Product: First class service, quality food and wine provided us with a very comfortable perspective from which to immerse ourselves in Vivid 2019

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Great food and entertainment

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Yes good night out
Product: Very good. ******** and don’t bother me or I’ll spend my money with that other mob.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Staff were very friendly and helpful . Good way to see some of vivid lights without having the crowds .

Review for Vivid Dinner and Drinks 5pm

1 week ago
5/5

Service: Good service
Product: Excellent food and bottomless drinks

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Online purchase, no hassles- no problem checking in. Cruise left on time. Meal was excellent, views of Sydney Harbour were great. Vivid show was disappointing.
Product: Great cruise and meal. Boat was less than half full though.

Review for Vivid Dinner and Drinks 5pm

1 week ago
4/5

Good to board a bit early as it was a cold night. Service good, Food good. Enjoyed the evening

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: The staff was efficient and friendly
The food was excellent
Product: It was great value for money

Review for Vivid Dinner and Drinks 5pm

1 week ago
4/5

Service: Staff very helpful food great and had a great time in board
Product: Staff helpful food great and cruise great

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: They did it all so well. Lovely service. Great food.
Product: Lovely food Even got us lactose free food with no fuss

Review for Vivid Dinner and Drinks 5pm

1 week ago
2/5

Overall excellent except it was a dinner cruise and they forgot to serve us our main course!

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Service: Had a lovely evening, service was great. Felt the menu was a bit ordinary, vegetables were very basic. If it was improved with a couple of options for a 3-course meal then they could possibly do an alternate drop rather than giving diners a choice.
Do not believe diners should have to pay for coffee.
Product: Meal wasn't as good as we hoped it would be.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
4/5

Great night out. Jezella our waitress as fabulous.

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: C’était parfait 👍 le repas très bon, les boissons à volonté, la croisière vivid de plus de deux heures, l’accès au pont pour les photos, je recommande 👍🥂🎉
Product: Parfait , repas, boissons, spectacle vivid, je recommande

Review for Vivid Dinner and Drinks 7.30pm

1 week ago
5/5

Service: Very organised. Highly professional wait staff.
Product: Food was great and drinks flowed.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Salmon was perfectly cooked. Service was good. Not possible to see the Vivid Lights from inside the vessel, due to both seating and interior lights, with no announcement advising first timers that there was access to outside. Overall very enjoyable.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

service was excellent.food and drinks choices were above normal fixed type menus. really enjoyed being upstairs this time.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Great food, seating, entertainment...…...just perfect!
Product: Great value! We had a great evening!

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
4/5

Service: Well organised and good value cruise.
Product: Entertaining and good value. Plenty of food and drinks. Loved the music and dancing.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: ..........
Product: ...................................

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: My husband and I did the vivid dinner and drinks cruise 25th May 19. The service was very good, live music, delicious food and drinks were plentiful. A great way to see the vivid lights....In style. We both thoroughly enjoyed it. Would we do it again? My oath! Would we recommend? We have!
Product: We ordered and paid online. Quick and easy process.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Great service; started on time. Dinner cruise was really enjoyable.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

We were looked after very well dinner service drinks very good

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
4/5

Service: The food was good and we had a great time. We liked the option to get off at Circular Quay to see Vivid on foot. Music was great and we enjoyed a dance.
Product: The only drawback was the boarding was a bit chaotic not being sure whether we were in the right line

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Great service! Good outing!
Product: Food was a tad small. But the drinks were great!

Review for Vivid Dinner and Drinks 5pm

2 weeks ago
4/5

Service: Staff not aware what we bought ie choice of mains and that drinks were included
Product: Wish it was longer cruise, and that you let your staff know what’s included ie drinks choice of main

Review for Vivid Dinner and Drinks 5pm

2 weeks ago
2/5

The cruise felt look it was put together at the last minute, our food came out 10 minutes after everyone else and we had to wait at least 30 minutes before people came around and offered us drinks. After the first drink we received we still had to wait a significant amount of time to be offered another drink.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Excellent service, food and evening in general.
Product: Very impressed with the total cruise, the food and service. Would definitely do it again.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: We were boarded and seated well. Service was prompt and the food was lovely.
Product: Simply lovely night on Sydney harbour. Great service and food.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Service: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience
Product: The seating, i had to turn around to see everything that was uncomfortable the drinks I dont drink beer or wine, I was not allowed spirits like my first harbour cruise with you and it was the same cruise, and the dinner was nice but very small I needed to go and get something else afterwards because I was still hungry. Over all I was quite disappointed with the cruise and unfortunately would not do another from this experience

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: We had a great night cruising Sydney harbour for the vivid lights night cruise. The staff were all very friendly and helpful. The cost was very reasonable.
Product: Had a wonderful night cruising Sydney harbour for the vivid lights night cruise. Staff were very helpful and friendly. Value of cruise amazing.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
4/5

Service: We asked for gluten free meals for 2 of our quests but there was difficulty for us to ensure this is what we
We’re going to get.Otherwise great value.
Product: Confusion with gluten free dinner requests

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Boat was well presented, staff were excellent and food was good.

Really enjoyed the experience and thought it was good value for money

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Everything was great, value,booking, food service, experience, entertainment, everything. Totally recommend it. Vivid in Sydney, on the harbour.
Product: Amazing value, great experience.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: The food was great and the service was wonderful.
A young lady named Zora attended our table and she is a credit to your business.
Product: Everything happened in a timely and efficient way.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Lovely meal, excellent view of Vivid and absolutely delightful young lady who was our waitress
Product: Quickly served, hot and ample

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: Everything was good except for the drink service, we had to wait over 1/2 hour and also had to call someone whenever we wanted another.
Product: Good except for drinks service

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: great service, vivid staff support let alone the light show
Product: fantastic staff that made the trip unforgettable

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
2/5

lack of information on when and where to go on board

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: good service and excellent staff, lovely live music, delicious meal and birthday surprise.
Product: excellent food and wine ..

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Food was great, and waiters very courteous and helpful
Product: Great food and service. All staff very curteous

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Would definitely go again. The whole experience was fantastic. The staff were friendly and accommodating, the live band and singer were great, food excellent. Would recommend Captain Cook Cruises to anyone
Product: Great, I've just explained everything in my last review. Would recommend the cruise to anyone

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Well run, overall very enjoyable evening but a bit pricey.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Everything was good, the Vivid light were great. didn't like the kale on the chicken.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Limited choice on the menu and the food is a little bland, bar service is poor and attendants rarely come out to serve drinks. Attentive service otherwise for a deck with full load of customers with only 4 servers, you can see they are getting absolutely hammered while still providing the best they can. Majority of the 3 hour cruise route is outside of the vivid zone so it totally missed the point of marketing as a ‘vivid’ cruise. Would still recommend captain Cook cruise but only on sunset routes.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
2/5

musician is average / food is good / service is very good. May be good to announce that we can go up to upper deck / will be good to make some announcement when the boat approaching vantage point for photos / would be good to be able to see a bit more lightings, closer. e.g. botanic gardens

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Very well organised and implemented, but why was the first stop at Circular Quay necessary, which wasted viewing time?

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: Boarding and seating was well organised. Entree and dessert of the meal were straight out of the fridge. Not so tasty.
Product: See previous comments .....

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

The meal was very nice. The vivid lights stunning. We loved our dinner cruise. The only reason i gave it 4/5 stars was because of the false advertising. “Up to 3.5hr cruise”.
I would accept anything 3+ hours to match that description, but just 2.5 hrs is quite a chunk short of the advertised description.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Dinner was perfect, friendly staff and great atmosphere. My daughter and I loved it.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Very well organized, and executed perfectly from the greeting on the boat, the service, the food and drinks selection and the timing for the vivid lights. Would do it again.
Product: Well organized and Perfectly executed by a professional team.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Service: Good Value good service
Product: good value for money good service

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: The cruise was fantastic and the staff were friendly and very professional the only thing was the meal was great but too quick a three course in less than an hour very rushed i realize you are under pressure but next time we probably would not go for a 5pm start.
Product: I have on the first question

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
2/5

Service: Pleasant trip and staff
Product: Pleasant trip and staff lovely

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Service: Everything was just as advertised. I would highly recommend them and would definitely book again
Product: Excellent meal and service

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

It was wonderful experience, couldn't fault a thing thanks

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: The event was well organised from receiving the email about the event to disembarking from the cruise. Two couples wanted to join us & all went without a hitch. We were allocated a table for 6. The staff were courteous, well presented and attentive. The food and drinks were genreous & service was prompt . Were were not aware that we could disembark at Circular Quay to explore more of the Vivid sites, which we would have liked to have done. Instead we were advised to upstairs to look at the view from there & disembarked at Wharf 1 King Street. We then caught the feet home & missed a lot of the lighting displays around Circular Quay & the Opera House..
Product: We felt the cost was money well spent for an enjoyable event and get together with friends.Everything wentbto plan without a hitch.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
5/5

Service: I brought a group of 25 college students who were studying abroad in Sydney and it was a great experience. The food and drinks were wonderful and the staff were very nice and accommodating to those students with dietary restrictions. Our cruise was the first night of Vivid so the views of the harbor area were even more spectacular. It exceeded my expectations!
Product: The food and drinks were excellent and the views were amazing. The price was very good for all that it included.

Review for Vivid Dinner and Drinks 5pm

3 weeks ago
5/5

Service: All the staff were extremely helpful and pleasant and service was great. The entertainment was beautiful and unobtrusive background music
Product: Was a great enjoyable experience. I don't know how it would work having dinner watching water feature show at Darling Harbour and then continuing on to Opera House etc as it was a bit disappointing not being able to see that as well. Opera House was a little disappointing this year

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

The service was very good however some of our passengers had to ask for their entrée while the rest of the group were being served their mains.

Review for Vivid Dinner and Drinks 7.30pm

9 months ago
5/5

Great way to see and experience Vivid especially as you avoid the massive crowds at Circular Quay

Review for VIVID 7.30PM DINNER + DRINKS

11 months ago
4/5

Service: Mediocre food, and directions were not clear which harbor to go to it said to check in at circular quay but the boat was in darling harbor and we had to rush over really quickly to catch the cruise
Product: We bought our tickets ahead of time and the day of the tour there were signs around promoting the tour with the same company for cheaper

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Vivid Dinner experience. We always try to prepare and present our food to the highest standards and we are disappointed to read that this was not up to your standards. Our Vivid cruises departed from Darling Harbour, as wa s listed on our website and signage around Circular Quay. Our staff are always happy to insist with any inquiries that you may have. The price reflects the supply and demand of the product. The pricing reflects the guarantee of your booking, which assures you of your place onboard our cruise, as selected days and times are often sold out during this event.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 5pm

11 months ago
5/5

It was the first time I was traveling with Captain Cook and it was really great. Had breathtaking views in Vivid Lights Festival.

Review for Vivid Lights 7.00pm

11 months ago
2/5

Service: Which particular service are you talking about - customer service on booking, on arriving, meal?
Product: Good value for money. xxxx

Review for VIVID 7.30PM DINNER + DRINKS

11 months ago
4/5

Service: The VIVID cruise run by Captain Cook cruises was lovely. We had inside table for 2 which was great as we both had a view of the VIVID lights. The larger tables were disadvantaged as some had their back to the view. I was pleasantly surprised that dinner was not a buffet and each table was served a 3 course meal. The food better than I expected on a large cruise vessel and would certainly come back again next year or even for another event. Well done Captain Cook Cruises.
Product: I bought my ticket via entertainment book so it was a good value purchase.

Review for Vivid Dinner and Drinks 7.30pm

11 months ago
5/5

Service: Everyone was extremely helpful thoughtful - were there to ask what we would like all evening the level of service was great overall!
Product: the venue- with the added benefit of VIVID- and the meal and service - all excellent.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Everything was perfect!!

Review for Vivid Lights 8.00pm

12 months ago
5/5

Service: Excellent...nothing to complain about.
Product: Always room for small improvements.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Provide refunds when customers are unexpectedly hospitalised and unable to use tickets they had purchased in advance and fully paid for!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff were following our policy, which clearly states that we have a 100% cancellation policy for this cruise. However, as an act of empathy we are pleased to see that you were re-issued tickets for the subsequent week and were able to use the tickets to their full capacity on another evening. We hope the Vivid Lights were to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: The staff very friendly and helpful
Product: The food was warm, not hot, the vegetables were sad, one tiny carrot and two small potatoes , the entree was tasteless, the desert was lovely.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. Please be assured we have forwarded this to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Service: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised.
Product: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised

Response from Captain Cook Cruises: Dear Customer,

Thank you for your loyalty and for taking the time to review the Vivid Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We try to present Vivid Sydney in the best way possible to all our passengers. We also utilized the vessels that we felt gave the optimal views of Vivid Sydney, including inside and outside areas of the vessel. All our vessels are subject to availability when booking. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

12 months ago
2/5

The cruise was fine . The lining up and boarding procedure was chaotic!!
No defining lines for what style of cruise.
We were booked on the 7 o'clock cruise and were there the recommended prior time. By the time we were able to find somebody to speak to, who had any knowledge of which gate/line to be in, we almost missed boarding. Very disappointing as I have been on a number of your cruises and recommend them to many. We were a group of eight visiting from the country for the weekend and this was going to be one of our highlights

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers. We can assure you that our staff are trained to provide our customers devoted and efficient service if customers have any inquiries or any assistance is required. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: The service was for the seating, drinks and food was fast though limited to what one could have chosen to eat.
Product: It was over priced for what food and drinks we received. The fish my partner had was overcooked. though i was happy with my chicken it was a touch over cooked on the ends where it was thinner than the rest of the meat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

I thought this was a very good service, and I would be happy to use Captain Cook again when I am in Sydney.

The meal was excellent, well presented and it was an enjoyable night out.

Review for VIVID 7.30PM DINNER + DRINKS

12 months ago
5/5

Yes I would recommend Captain Cook Cruises's to my friends.
Everything was well done ie the tables were lovely, the food very nice.

the service was excellent I would like to complement a lady called Mckay I hope that is right so attentive and helpful for our birthday party.

I found the night to be so relaxing and our family enjoyed the dancing.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Good!!

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: From booking your tickets online to boarding the ship, the process was easy and stress free.
Product: It was the perfect way to see the lights of Vivid while relaxing with a drink

Review for Vivid Lights 9.15pm

12 months ago
4/5

Service: We had a great 1 hour cruise with drink - entertainment book special. Had fantastic views from the open deck and were able to move freely to take photos from all areas. Bar service was good, easily got our drink straight after we got on.
The only hiccup was a bit of lack of communication with our booking. Not sure from which end, but luckily I had checked it out in the afternoon - finally sorted and told to line up at counter, not boat (which guy in line didn't know about) and found I had been emailed the boarding pass only, not included drink voucher. Luckily I had taken my entertainment card in case with me to Sydney. All sorted and a great start to the vivid lights night
Product: $23 for an hour cruise and glass of bubbly seemed great value

Review for Vivid Lights 6.45pm

12 months ago
5/5

Really good better than i expected will go with caption cook cruises again for sure

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

We didn’t her Vivid lights one hour cruise . The cruise was an excellent way to see the lights , it was easy to find the wharf , staff were excellent , overall was a great night . We had dinner at one of the restaurants when we disembarked .

Review for Vivid Lights 6.45pm

12 months ago
5/5

The staff were friendly and helpful. The boat was clean and comfortable.
I would recommend them and cruise with them again.

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: FANTASTIC What a time to cruise when THE VIVID FESTIVAL was on.
Took my mother in law now 88 and she enjoy the time and our Special harbour.
Great staff and crew.
Will go again.. thanks Peter.
Product: A MUST FOR EVERYONE FOR A CRUISE.

Review for Vivid Lights 6.15pm

12 months ago
4/5

the staff were friendly and helpful

Review for Vivid Lights 6.15pm

12 months ago
5/5

Well organized. Great staff! Excellent service and price. I would definatelly would do it again

Review for Vivid Lights 6.45pm

12 months ago
1/5

Service: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡
Product: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We try to present Vivid Sydney in the best way possible to all our passengers. We also utilized the vessels that we felt gave the optimal views of Vivid Sydney, including inside and outside areas of the vessel. All our vessels are subject to availability when booking. Like all reputable businesses, pricing is dependent on demand and can fluctuate both upwards or down dependent on this. It is the customers prerogative to purchase the cruise at an agreed price, and the company reserves the right to alter this as it sees fit. You are never under any obligation to purchase. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 9.15pm

12 months ago
5/5

Having not been in the City for 10 years, we had an amazing experience. The cruise was wonderful, and so were the staff.

Would recommend to all!! :)

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: We were very happy with most things with the exception of the price of $50 for a bottle of wine and the fact there was little or nothing in the line of chips, nuts or sandwiches
It was great seeing the lights. Next time we may do a dinner cruise.
Product: Prices could have been a little cheaper

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: The view from the boat was excellent. We were outside on the top deck and could see the light easy. The view of the Opera House and the Bridge were amazing. Had a great time.
Product: Ordered them online and got a great special deal.

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: Boat was on time, clean, friendly service, great trip
Product: easy online booking, prompt detailed return email

Review for Vivid Lights 8.00pm

12 months ago
2/5

The staff were courteous, the boat was great even in the rain!
There was a very brief description of our journey before we left the dock but for an event such as this a commentary would have been so good.
Nothing was available, no running voice commentary, no printed information, not even map of journey and where the vivid installations could be seen.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review on your Captain Cook Cruise experience. We always strive to provide excellent service and we are happy to read that you had a wonderful experience in this regard. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Once again, thank you for your review and we look forward to welcoming you onboard again in the future.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
2/5

Night time cruise to see vivid lights. Both levels fully closed in with glass & lights on inside meant you cannot see outside - just your own reflextion. The small outside area on top deck was too crowded so still unable to see much

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
1/5

Only cruises and charged me $39

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink, however drinks are available for purchase. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Ticket collection could have been done from the office near wharf 9 or 10 instead of collecting it from the office near wharf 1.
But the consultant based at the office near aquarium denied to issue the boarding pass.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: We thoroughly enjoyed our harbour cruise to see Vivid and were very pleasantly surprised with an upgraded and much larger boat. I only interacted with the staff onshore and they were chatty and helpful.
Product: Easy and excellent value for money.

Review for Vivid Lights 8.15pm

12 months ago
2/5

Service: The cruise itself was a great way to see the vivid lights but i thought perhaps the projection screen could have been turned off as the lights/images from that were very distracting and made it hard to see out of some windows due to the reflexions - we were there to see outside the boat, not what was going on inside the boat.
I was also sure that my ticket when i booked it said a complementary drink but there was no mention of it on the actual ticket and so it wasn't honored.
Product: Great value when used in conjunction with an Entertainment Card, don't think i would pay full price though without being allocated a seat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink. Some of our other cruises including our Captains Dinner and Vivid Dinner and Drinks do provide a complimentary drink. We apologise for your misunderstanding. As you are aware, finding a balance between the brightness of our exterior lights that immerse our vessel into the Vivid Festival, and dimming lights completely to ensure magnificent views of the skyline is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: Great service, a truly lovely experience!
Product: Well priced and great experience. Looks like a very professional company with a massive suite of boats.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: The moment we went aboard we were treated with much courtesy and care. The staff handled everyone with efficiency and promptly attended to all requests. The unfortunate person who had to be taken off by ambulance was carried out with discretion and the episode hardly noticed.
The experience was just great and we have recommended the service to several friends already..
Product: I have done so already in the box above.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

Service: I would definitely recommend Captain Cook Cruises. I loved the service of one of the bar ladies. The other one was a bit grumpy.
Product: Well organised, great value for money and spacious and comfortable

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: I bought Vivid Sydney tickets for my aunt and her friend. They can't speak English fluently. But my aunt told me staffs were very friendly and helpful. They ship is spacious and clean. They had wonderful time and would love to go again next year.
Product: My aunt said foods were delicious!

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

We just got on wandered about took some photos and got off when the ship docked. No interaction with staff, no commentary, no guidance

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers. We can assure you that our staff are trained to provide our customers devoted and efficient service if customers have any inquiries or any assistance is required. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Cruise very organised left on time, drinks at the bar were a little bit too expensive , otherwise a very good experience
Product: A good way to see the light show

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Good harbour tour of vivid
Product: Good Value for money will use again

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: The service was good the cruise was on time the customer service staff at the inquiry desk on the wharf were very helpful.
Product: It would have been a lot more enjoyable if there were more vivid lights on display to see however, i think that there was more on display to see on foot.
Suggestion for next year increase the vivid lights for the people to see on the cruise.

Review for Vivid Lights 6.45pm

12 months ago
5/5

We thoughly enjoyed our one hour Vivid night cruise on the Captain Cook Cruises. Our first time in Sydney and this was a wonderful way to see the Vivid lighting display. It was amazing.
Would highly recommend this cruise.

Review for Vivid Lights 8.00pm

12 months ago
4/5

Pleasant and extremely helpful staff on the jetty. We only did a short Vivid Lights cruise so can't elaborate much more than that. Very enjoyable experience.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Great ship and left on time.

Review for Vivid Lights 7.00pm

12 months ago
4/5

Beau bateau, ponctuel, bonne organisation

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: Serviced us promptly and with good skills
Product: Found the access a bit of a fight on the internet had to have a couple of goes sorting it out.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. We always try to make our website as streamlined and user friendly as possible. Please be assured your comments have been forwarded to our IT department for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: It was a great experience onboard the cruise to see Vivid Sydney. Timing choices are great and cruise enable view of the lights on upper deck. Will definitely recommend this to anyone next year.
Product: Wonderful experience for Vivid Sydney and the cruise journey is smooth and able to view surrounding lights well.

Review for Vivid Lights 8.00pm

12 months ago
4/5

Yes the Vivid harbour cruise was good, glad it was not packed and we were able to get a seat and move around could have been a little longer and gone further up the harbour

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: The service was great by Captain Cook Cruises. Unfortunately on the night it was raining so vivid was not as vivid as it could off been.
Product: Due to rain on the evening of our cruise it was a bit disappointing. Not the cruise lines fault - cannot predict the weather.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, as you rightly pointed out we unfortunately do not have any control of this.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
5/5

Excellent experience and service. Thank you.

Review for Vivid Lights 7.00pm

12 months ago
5/5

it was easy to reach the cruise from king street wharf and on arrival we were quickly seated at a window to view vivid. meal service was quick and the staff were pleasant

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: I bought tickets for the family to enjoy the Vivid experience and we all enjoyed it.
Product: The cruise was really enjoyable for our family.

Review for Vivid Lights 5.45pm

12 months ago
4/5

Service: Yes I would do it again and use your services.
Product: lovely short cruise for business guests here for a meeting so they were able to one, enjoy our harbour and two see the lights

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: It was a nice, short cruise through the Harbor for the Vivid lights of Sydney.
Product: Good cruise, I enjoyed the sights along the harbor.

Review for Vivid Lights 8.15pm

12 months ago
4/5

Yes I would we loved our seats and the meal was good staff need to better trained had water spilled over me

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: Great service, friendly staff, nice boat
Product: Great way to see the vivid lights in a short time

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: The food and friendliness of the staff during our VIVID Dinner cruise was excellent. Great value for the money we spent. Can highly recommend this cruise.
Product: Excellent food and very friendly staff. Great value for the money we spent.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

Coukdhave some snack food for children

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We aim to make customers relaxed and enjoy our cruises as much as possible, so we therefore allow customers to bring snacks for children onto our cruises if they desire.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: It was so good as the Captain make sure we saw absolutely everything, both sides
of the Harbour.
The only criticism was that a lot of us could not understand the accent of the
person speaking over the loudspeaker, but that was not a problem.
Product: see previous page for comments

Review for Vivid Lights 6.15pm

12 months ago
4/5

Lovely flexible staff on boat and also before boarding.

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Very nice welcome, nice staff good music 10/10 for all that , but I noticed the other diners had almost finished their main meal and we had not been served ours .When I bought this to their attention our meal came out, nice and hot but, then they turned the lights right down and we had trouble eating in the dark. My 75 year old sister had just had an eye operation so this put a dampener on our night.
Product: Our main meal didn't arrive until I bought it to the staffs attention. Although hot and tasty, the lights were then dimmed. We are two elderly people so we had trouble with this.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service was great. Right from queueing when a customer service chap came along the line to ensure that we were all in the right queue. What a refreshing service.
Or meal was great and the service of the staff was exemplary. In light of the weather Sydney has been experiencing, you even ensured a glorious night for our Vivid cruise!

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Well organised, on time, safe and good arrangement on embarkation and disembarkation.
Product: Easy and simple online purchase and check in.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Well organised, quietly efficient staff who helped make the evening a pleasurable experience.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

Service: The cruise was advertised as a Vivid Lights tour. Having done the walking tour the night before we were very disappointed with the light show from the cruise. The crew, however were helpful and professional.
Product: Did not live up to the expectations created by the advertising

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Very enjoyable,delightful food ,top service.
Product: Just right,nice food,I dont drink, but service was still bewt

Review for Vivid Dinner and Drinks 5pm

12 months ago
4/5

Service: Staff were very friendly and courteous but were disappointed that the windows were not cleaned further back on the sides of the boat.
Product: Easy to use and confirmation by email was immediate.

Review for Vivid Lights 5.45pm

12 months ago
5/5

We enjoyed our Vivid dinner cruise very much. An enjoyable meal, excellent service & a well organized way to view the Vivid ligts.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Service: it Was my friends birthday, and i specified that it was important for me in the booking.

Well i bought the extras, and it said that we had guaranteed a table next to the window.

we arrived, they sat us next to a group of around 50 teenager girls, screaming, and we were sitting just in the middle of the boat i an a small table, i went to speak with the managers, that happily moved us to a nicer table, as in the booking said that we had a guaranteed window sit.

The Night was OK, we had a door to the exterior, where people constantly were opening and closing the door. leaving us exposed to the wind.

When the end of the night were close, they brought desert, which for my surprise, they did not did anything special for us but yes for the others birthday.

Which was very disappointing to be honest. as i though this was going to be an a amazing 5 * dinner, which ended in a OK dinner.
Product: This did not meet any of my expectations. OK dinner in an overpriced tag.

Response from Captain Cook Cruises: Dear Customer,

Thank you for taking the time to write review of your Vivid and Drinks Cruise. We were disappointed to read that you felt that the seating and service from one of our crew on your cruise wasn’t to your standards. We have a pre-planned seating arrangement prior to passengers boarding, and we apologise this misunderstanding occured. We are pleased that the issue regarding this was able to be resolved efficiently and effectively. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We hope you would accept our apologies for what may have been a breakdown of process on the night, not a lack of genuine care for our customers with their special occasions which we always strive to take care of. Your comments have been forwarded to our hospitality manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: The whole experience was enhanced by the prompt and friendly service from all staff. Boarding was very quick and smooth, and getting seated was simple. The attention we received all evening was first class.
Product: Value for money was very good and the cruise itself did not disapoint

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Everything from boarding to disembarking was perfect. My gluten-free meal was delicious. The dessert was probably the only low point.
Product: Meal was excellent, except for dessert, which we moticed mist people only partially ate. Drinks great!

Review for Vivid Dinner and Drinks 5pm

12 months ago
5/5

Service: The booking process was very easy... The customer service and hospitality on-board was excellent.. The 3 course dinner was excellent.. I will always book with Captain Cook Cruises for all my groups... Steve Gatland, Coach Tours Australia
Product: At Captain Cook, the Vivid Sydney 07.30pm Dinner Cruise is Perfect for our Coach Tours Australia Groups

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: My wife and I were afforded excellent service all evening. We did the Australia Day cruise earlier this year and believe this cruise was of equal value.
Product: Great value for money. Excellent evening.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

The Vivid Cruise was well organised, well staffed and very enjoyable.

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: Efficient service re tickets boarding and disembarkation.
Product: Good view of Vivid from the water

Review for Vivid Lights 8.00pm

12 months ago
5/5

A lovely cruise to see Vivid around the harbour.

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: Cruise to see Vivid lights just the right length. Admired the girls out the front who spent a good 3/4 hour directing people to right departure point with a great deal of humour and good will. (Better signage with departure times and company would be much better).
Product: Enjoyed the trip and thought the price was reasonable. Drinks a little expensive though.

Review for Vivid Lights 7.00pm

12 months ago
2/5

Service: Ticketing staff was not friendly at all. The boat/ship/ferry was dated. We took the "John Cadman II" on 13 June 2018 @8pm. Queue was long and ground staffs were not very professional with dealing with the crowds. They need more trainings. The cruise itself was quite good with the Sydney sceneries. Should have more seats on the decks.
Product: Over priced with minimal hospitality on board. Even the river cruise in Singapore is better.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

12 months ago
5/5

Great experience, lovely staff and service.
Have recommended your cruise to other colleagues

Review for Vivid Dinner and Drinks 5pm

12 months ago
2/5

When bookings the cruise it started that I was paying for the cruise which included a drink on boatd. When we got there we had to pay for all drinks and there was no complimentary drink.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink, however drinks are available for purchase. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Good service the waitress was very good

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

Cruise itself was great. I would recommend more staff to serve refreshments as wait time was very lengthy.

Review for Vivid Lights 6.45pm

12 months ago
1/5

High expectation, low delivery

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We provide this at what we feel to be great value.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
2/5

Thank you.

Review for Vivid Lights 6.15pm

12 months ago
5/5

Service: Great table service with great staff.
Product: Great table service with great staff.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Excellent service and incredible views of the Harbor Bridge and Oprea House.
Product: Great price for the excellent trip

Review for Vivid Lights 6.15pm

12 months ago
2/5

Service: I was very disappointed that we saw so little of the Vivid Lights,that was my main reason for going on the cruise, i have Arthritis in my hips and find it difficult walking a lot, the meal was nice and our waiter Tobias was very attentive, i wondered why we did not go into Farm Cove to view the lights from the Botanic Gardens,we stopped at a wharf in Circular Quay(why i do not know) i felt the time spent here could have taken us into Farm Cove instead.
Product: Won't go again, didn't see enough Lights

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 5pm

12 months ago
2/5

Pleasant enough experience. Just frustrated at lack of visibility of customs house area from the boat. Rest of experience very good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

12 months ago
5/5

Very accessible for my disabled daughter to alight on to the boat.
Booking team more than helpful with credit to my account due to my over booking.
Boat was clean and well equipped
Length of cruise time perfect

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: Great experience, and great way to show visitors the VIVID lights without the crowds.
Product: Great price for tickets for this event.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Busy / lots of people event but loaded and disembarked efficiently with assistance of the shore crew. Cruise length about right for the purpose of viewing Vivid. Drinks on purchase basis available onboard as expected. Enjoyed the experience.
Product: Just the right length, got to view heaps of the lit areas, plenty of time at the opera house and in circular quay. Drinks were available for purchase.

Review for Vivid Lights 5.45pm

12 months ago
2/5

Service: Unless you were on the top deck, you couldn't really get a good view of the lights because the interior lights on the boat were reflecting on the windows. Because of this, the upper deck was overcrowded and our kids couldn't see past the adults anyway.
Product: The staff at checkin were friendly and the boat staff were friendly as well. The overall ease of booking was good & changing the booking was equally as painless.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Everything went like clockwork. We took the hour-long Vivid Sydney Cruise, and we had plenty of time to see and photograph all the sites.
Product: We got to see everything from a new vantage point.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Service: Had a perfect night on a vivid dinner and cruise. Food was perfect, the staff so friendly and nice background live music. Would highly recommend a Captain Cook Cruise.
Product: Great value, best night out

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
2/5

Poor experience when making the booking with a group. Original price to other members of the group was $29, however- due to a delicate family situation, I was unable to book until closer to the day and was forced to pay $39. Not worth even $19!!!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise is labelled as a Vivid Lights Cruise, which gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. Our pricing is clear and like many reputable businesses, subject to changes due to demand. Purchasing a product at a certain price is the customers prerogative, and a customer is under no obligation to pay if they do not agree with the pricing. We apologise for your misunderstanding regarding this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
2/5

..

Review for Vivid Lights 6.45pm

12 months ago
4/5

Service: WARM AND WELCOMING.
Product: PROMPT SERVICE. GOOD WINE AND FOOD MATCH AND NICE MENU

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: The staff were friendly and good at there jobs, the view was superb ( its hard to beat Vivid) and the food excellent.
My family had a great night - thankyou.
Product: Please see the comments above

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Great and affordable
Product: Affordable and amazing yay

Review for Vivid Lights 8.00pm

12 months ago
4/5

Service: Staff were amazing - very attentive and patient in locating the whales.
Product: Loved it! Best way to enjoy Vivid. Plenty of room. Tables and chairs and no problems boarding etc

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: The cruise itself was amazing, the journey was great, although some details in certain locations should be added, for example like getting closer towards Sydney Opera House or Luna Park
Product: Great value of money and comfortable service

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: service
Product: excellent online communication

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

A spectacular night made all the better by fabulous service, good food & wine and an amazing view. Thanks Captain Cook for such a memorable experience.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

It was fantastic.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: First class operation. The ship was spotless and comfortable. The trip to view VIVID was wonderful; lots of camera moments particularly when inside the Quay area. Perhaps the highlight pics were of the Opera House and Luna Park.

We hope to do the Captain Cook Cruise next year, perhaps the "dinner' cruiser.
Product: Just Brilliant - Capt Cook would have been impressed.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Well organised. Lovely friendly efficient service staff. Good value. Very pleasant evening. Love that it's 2 hour cruise not 3. Plenty of time for eating and viewing. Chosen specifically for that reason. Food and wine package looked good and it was. Lovely service lady came looking for us out on deck to let us know food on table. Definitely do it again just for fun.
Product: Good value Service staff attentive and friendly

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Poor menu supposedly vivid cruise but pathetic display total waste of money

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

it was a very interesting experience. A beautiful cruise, sailed on time. However, the ticket security system. no one checked our tickets. It was rather strange. as if I could go to the ship without buying tickets

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: It was a great night, lovely vessel, warm and friendly crew. All was a beautiful experience. Thank you.
Product: All went smoothly and easily.

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: Service was very good my daughter in a wheelchair and staff were very helpful and friendly with getting on and off the vessel even coming up and making sure she could see the vivid light property thank you will travel you guys again
Product: Staff very helpful with getting to the vessel

Review for Vivid Lights 6.45pm

12 months ago
5/5

Service: We enjoyed a one hour cruise to see Vivid. It was a terrific way to see everything and we thoroughly enjoyed it!
Product: It was a great way to see a lot of vivid at once. I’d definitely do that again.

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: Al good
Product: My friend hadn’t eaten and there was nothing behind the bar in terms of snacks. I had to dash to a neighbouring bar before departure to get some packets of crisps.

Review for Vivid Lights 5.45pm

12 months ago
5/5

Service: Everything was good about our experience I have recommended Captain Cook to other people already and if I get another opportunity I will cruise with you again
Product: My partner and myself had a great time thank you

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Fantastic from the start. Friendly crew and very attentive wait staff. Food was excellent, drinks were flowing, a great view for vivid. A band playing just outside out seating area was great too.
Product: Great service, great food, attentive staff. Great views. Fantastic from booking to conclusion

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service was amazing. Food was way better than expected. And the highlight was going to the outdoor balconies when they opened them up for the best vivid views! Would do again, highly recommend

Review for Vivid Dinner and Drinks 5pm

12 months ago
4/5

Service: It was very well organised.
Product: It was very well organised and staff were very friendly

Review for Vivid Lights 6.45pm

12 months ago
5/5

The services, food and ambience was excellent! Would definitely go again.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Awesome service and such lovely staff. We did the vivid light cruise and loved it.
Product: Fabulous! We did Vivid Light cruise and loved it. Great service.

Review for Vivid Lights 8.00pm

12 months ago
5/5

Service: Staff were great, welcoming and organised serving and replenishing drinks promptly. Live music and dancing was an added bonus. Had a great night
Product: Great Value for money for a 3 Course Meal, all drinks and entertainment while cruising the harbour and watching Vivid Lights

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
4/5

It was a good overall experience. Crew and vessel were nice and drinks were of expected quality/value. Food was disappointing. My salad came dressed and hers did not, and my dessert was missing things hers had. Quality of food was ok but some more bread would have been good. Also...lighting made the lights tour hard to enjoy as the glare into the boat was bad...due to the glare people had to stand behind window seat tables and press their phones onto the glass. Overall ok...i would be willing to try a different cruise.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
1/5

Service: It was not the boat/package that we booked. We were told over the phone the boat was a large boat fitting 200-300 people with a drink on arrival. We arrived to find it was a 30-40 person sized boat which made it very choppy and there was no free drink on arrival. Not sure I would use Captain Cook again
Product: Not the boat/package which was sold to us over the phone.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Lights Cruise. Our smallest vessel that operates the Vivid Lights Cruise has a limit of 140 passengers. All our vessels are subject to availability when booking. No Vivid Light Cruises offer a drink on arrival. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

12 months ago
5/5

Service: My wife was in a wheelchair and the staff were absolutely brilliant,helping us onto the boat and making sure we had all we needed. The rain was a nuisance but the harbour cruise was excellent and slow enough for us to see everything we wanted to.
Product: Online purchase,no problems.

Review for Vivid Lights 8.00pm

12 months ago
2/5

Service: Pulled into circular quary & stayed there for no apparent reason. Not much in the way of beverages to purchase
Product: online purchase experience was good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Lights Cruise. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We stock a variety of beer, wine and spirits, as well as soft drinks available for purchase on this cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

12 months ago
2/5

Service: Cruise was fine. surprisingly plenty of room on board and seats availablle. Really need to work on improved organisation and easy identification of queues for customers trying to line up for their allotted cruise. King St wharf very dark during vivid, thousands of people in vicinity and multiple wharfs and cruises departing at different times creates confusion and people in wrong queues and some disgruntled customers. Recommend colour coding cruise times and provide some signage, setting up chicanes for queues for different cruise times and providing lots of elevated well lit temporary signposting that is visible above crowd. ie yellow 8.15pm captain cook cruise with at least 2 staff holding lollipop sign and guiding people to correct queue.
Product: Disorganisation for queues. Couldnt see which queue belonged to which wharf as they wrapped around each other. We started in wrong queue. Then got moved a few times to another queue whilst waiting for cruise. Nil to minimal lighting on wharf and no signage at all. You must install some chicanes to control queues and prevent overspill back up onto walkways and provide some signage.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.15pm

12 months ago
5/5

Service: Excellent service from all of the staff, very friendly and efficient. I also appreciate the effort taken by the dining room staff to cater to my need for a totally gluten free diet, very much appreciated.
Product: Excellent dinner, service by staff, and attention to my need for gluten free dinner

Review for Vivid Dinner and Drinks 5pm

12 months ago
1/5

Service: Not as represented from website
Hard to find correct que at warf
Product: An announcement was made at start when we cast off. We were at back of boat and could not understand a word.

A cominarty of what we were viewing would have been appreciated.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We present the full canvas of Vivid Sydney from the water as advertised. We apologise if you felt that this wasn’t the case on this occasion. The announcement that you heard was the safety announcement. We do not include commentary on any of our Vivid Cruises.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

12 months ago
2/5

Service: We enjoyed the cruise once we got going. But boarding was just a huge mess. lines everywhere, people not knowing where to line up. Staff in the office just saying join a line. You need someone or several people on the ground helping people and several lines for each cruise, not all in together. As an event organiser, this was organised chaos. Nobody knew what to do or where to go and nobody was helping. Be there for 7pm leaving and we are still not onboard. I know vivid is a big money spinner for you, but you need to address the boarding issues. People pushing in once we were lined up, would not occur if you had it organised.
The cruise was great and we enjoyed it, but the rest was a disaster.
Product: I purchased online months before, which meant nothing on boarding. The cruise was nice and we enjoyed the views. But it wasn't a full hour as was stated on the ticket. Boat was clean and staff friendly onboard.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: Overall fair value for money. Service staff good, decor good. Music so, so
Product: Did the vivid dinner cruise. Good food but a complete lack of choice of entree and desert. If you didn't like the creations then stiff luck. Wine average.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Very pleased with our seating position, quality of food and the service levels.
Product: A great evening at a great event.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Our second time with Captain Cook Cruises, lovely experience.

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

Service: Attention to detail and quality service. We thoroughly enjoyed our dinner cruise to enjoy the lights of Vivid! A great experience
Product: Lovely food options, prepared a little differently

Review for Vivid Dinner and Drinks 7.30pm

12 months ago
5/5

The boar was clean and crew got us on and off the boat quickly

Review for Vivid Lights 7.00pm

12 months ago
4/5

Service: Great reliable service. Shame the shelters near the wharf weren't bigger to protect one from the elements.
Product: Easy to book cruise & reasonable priced.

Review for Vivid Lights 7.00pm

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