Vivid Lights 6.15pm

Inclusions

  • One hour cruise
  • See the lights of Vivid from the water

Need to know

  • Selected dates during Vivid 25 May - 16 June 2018
  • Vivid Peak Nights
    - 25-27 May 2018
    - 01-03, 08-11 & 15-16 June 2018
  • Vivid Non-Peak Nights
    - 28-31 May 2018
    - 04-07 & 12-14 June 2018
  • Download Flyer
  • Special Event conditions

Timetable

Departs Darling Harbour King Street Wharf No.1
Selected dates 25 May - 16 June 2018 Departs 6.15pm. Disembark 7.15pm

Download the Vivid Cruises timetable

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Vivid Lights 6.15pm thumbnail

Secure your seats now for the best deals. Experience the full canvas of Vivid Lights from the water. This special Vivid Lights cruise departs at 6.15pm on selected dates. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

Vivid Highlights 25 May to 16 June 2018

2018 Vivid Light - more than 60 interactive light installations from 6.00pm to 11.00pm daily. 

Sydney Harbour Bridge - Eora-Dark Emu projection & Harbour Lights
Sydney Opera House - Metamathemagical 
Museum Contemporary Art Australia - Light projections
Customs House - Snugglepot & Cuddlepie
Darling Harbour - 'Ocean Fantastic'
Barangaroo - Experience the art of puppetry 
Royal Botanic Gardens - 3D Projections an enchanted,nocturnal environment made up of LED lights
Taronga Zoo - Lights for the Wild light sculptures 
Chatswood - NASA 360-degree projection 
Kings Cross - Vivid KX will see the Coca-Cola LED billboard light up in vibrant colours for the first time in 40 years
Vivid Music & Modulations @ the Carriageworks
Vivid Ideas Exchange @ the MCA
Vivid Live @ the Sydney Opera House

The Vivid festival includes the NSW June long weekend.

Dress: We recommend Smart Casual.

Special Diet? Most dietary requirements can be catered for with advance notice - Contact Us

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Accessibility for people with a Disability Policy

Other Options

Vivid 5pm Dinner & Drinks

Our popular early dinner option offers front row seats to “lights on” every evening at 6.00pm.  Cruise aboard Vivid Sydney vessel MV Sydney 2000 including contemporary Australian dining and drinks. This 1½ hour cruise is a favourite with families and those eager for an after dinner wander along the Vivid Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid 5pm Sunset Dinner & Drinks

Cruise aboard Vivid Sydney vessel MV Sydney 2000 including contemporary Australian dining with a choice of mains and desserts, plus house still, sparkling wines, beer and soft drinks. This 1½ hour cruise is a popular with early diners and those eager to see the lights of Vivid Sydney turn on every evening at 6.00pm. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid 7.30pm Dinner & Drinks

Amazing value, cruising aboard the aboard "Vivid Sydney" MV Sydney 2000., enjoying three-course dining and an open bar of house still and sparkling wine, beer and soft drinks. Experience the full canvas of Vivid Lights from the best vantage point - Sydney Harbour. Disembark at either Circular Quay or Darling Harbour where you can stroll along the anticipated Vivid Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid 7.30pm Captains Dinner

Our signature a la carte dining experience. The Vivid Captain's Dinner includes three-course contemporary Australian dining, great live music and dancing and a comprehensive list of wines available for purchase. Experience the full canvas of Vivid Sydney lights from the best vantage point - aboard "Vivid Sydney" MV Sydney 2000.  Disembark at either Circular Quay or Darling Harbour where you can stroll along the anticipated Vivid Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid 7.30pm Gold Penfolds Dinner & Drinks

When first and last impressions count, the Vivid Gold Penfolds Dinner will tick every box  Priority boarding, Sky Deck seating, live music, five-course degustation dining and Penfolds selection of private bin and vintage wines to complement each course, all accompanied by the spectacular back drop of Vivid Sydney. Disembark at either Circular Quay or Darling Harbour where you can stroll along the anticipated Vivid Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Lights 5.45pm

Secure your seats now for the best deals. Experience the full canvas of Vivid Lights from the water. This special Vivid Lights cruise departs at 5.45pm on selected dates, in time to see the lights turn on (normally 6.00pm). Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Lights 6.45pm

Secure your seats now for the best deals and experience the full canvas of Vivid Lights from the water. This special cruise departs at 6.45pm nightly during Vivid. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Lights 7pm

Book now to secure the best fares. Experience the full canvas of Vivid Lights from the water on this special cruise departing Darling Harbour 7.00pm on selected dates. Disembark at Darling Harbour and stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Lights 8pm

Secure your seats now for the best deals. Experience the full canvas of Vivid Lights from the water on this special Vivid Lights cruise departing every night at 8.00pm during Vivid. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Lights 8.15pm

Book early to secure the best deals. Experience the full canvas of Vivid Lights from the water aboard this special Vivid Lights cruise departing at 8.15pm on selected dates. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Lights 9.15pm

Secure your seats now for the best deals. Experience the full canvas of Vivid Lights from the water aboard this special Vivid Lights cruise departing 9.15pm on selected dates. Disembark at Darling Harbour where you can stroll along the anticipated Vivid Light Walk. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 5.45pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." The Vivid Loop departs every 30 minutes from 5.45pm on Saturday nights. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 6.15pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." The Vivid Loop departs 6.15pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 6.45pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." The Vivid Loop departs 6.45pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 7.15pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard the "the Little Red Vivid Rocket." The Vivid Loop Cruise departs 7.15pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 7.45pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket." Departing 7.45pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

Vivid Loop 8.15pm

Experience Vivid Lights from the water including the Harbour Bridge, Opera House and Botanic Gardens, aboard "the Little Red Vivid Rocket". Departs 8.15pm on selected dates. More Info ...

Vivid Sydney Cruises - 2019
- Details coming soon ...

More Info

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83 % approval from 310 responses

Date
Rating
5 days ago
5/5

It was the first time I was traveling with Captain Cook and it was really great. Had breathtaking views in Vivid Lights Festival.

Review for Vivid Lights 7.00pm

1 week ago
2/5

Service: Which particular service are you talking about - customer service on booking, on arriving, meal?
Product: Good value for money. xxxx

Review for VIVID 7.30PM DINNER + DRINKS

2 weeks ago
4/5

Service: The VIVID cruise run by Captain Cook cruises was lovely. We had inside table for 2 which was great as we both had a view of the VIVID lights. The larger tables were disadvantaged as some had their back to the view. I was pleasantly surprised that dinner was not a buffet and each table was served a 3 course meal. The food better than I expected on a large cruise vessel and would certainly come back again next year or even for another event. Well done Captain Cook Cruises.
Product: I bought my ticket via entertainment book so it was a good value purchase.

Review for Vivid Dinner and Drinks 7.30pm

2 weeks ago
5/5

Service: Everyone was extremely helpful thoughtful - were there to ask what we would like all evening the level of service was great overall!
Product: the venue- with the added benefit of VIVID- and the meal and service - all excellent.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Everything was perfect!!

Review for Vivid Lights 8.00pm

3 weeks ago
5/5

Service: Excellent...nothing to complain about.
Product: Always room for small improvements.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
1/5

Provide refunds when customers are unexpectedly hospitalised and unable to use tickets they had purchased in advance and fully paid for!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff were following our policy, which clearly states that we have a 100% cancellation policy for this cruise. However, as an act of empathy we are pleased to see that you were re-issued tickets for the subsequent week and were able to use the tickets to their full capacity on another evening. We hope the Vivid Lights were to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

3 weeks ago
4/5

Service: The staff very friendly and helpful
Product: The food was warm, not hot, the vegetables were sad, one tiny carrot and two small potatoes , the entree was tasteless, the desert was lovely.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we apologise that this wasn’t the case on this occasion. Please be assured we have forwarded this to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
1/5

Service: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised.
Product: Hi, I’m writing in regards to our vivid cruise booking no. 26W3XP. I have booked with captain cook cruises before for my mothers 60th birthday and found it very good which is why I booked again thinking the captain cook boats are good and when we arrived last night to board for our vivid light cruise and got on a ferry type boat to say I was disappointed would be an understatement. Firstly we sat inside as we had our 3 year old daughter with us but we could hardly see anything as the windows were dirty so we made our way upstairs with the other hundred people and there was no room for us to see anything, this is a sightseeing cruise and the boat was very unsuitable. I was under the impression when I booked that the boat would be a boat representing the boat in the advertisement online, if I knew that our boat would not be one of those boats there is no way I would have booked this cruise I would have booked with someone else with a $19 ticket, very disappointed I was mislead to think we would board a boat similar to what was advertised

Response from Captain Cook Cruises: Dear Customer,

Thank you for your loyalty and for taking the time to review the Vivid Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We try to present Vivid Sydney in the best way possible to all our passengers. We also utilized the vessels that we felt gave the optimal views of Vivid Sydney, including inside and outside areas of the vessel. All our vessels are subject to availability when booking. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

3 weeks ago
2/5

The cruise was fine . The lining up and boarding procedure was chaotic!!
No defining lines for what style of cruise.
We were booked on the 7 o'clock cruise and were there the recommended prior time. By the time we were able to find somebody to speak to, who had any knowledge of which gate/line to be in, we almost missed boarding. Very disappointing as I have been on a number of your cruises and recommend them to many. We were a group of eight visiting from the country for the weekend and this was going to be one of our highlights

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers. We can assure you that our staff are trained to provide our customers devoted and efficient service if customers have any inquiries or any assistance is required. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

3 weeks ago
4/5

Service: The service was for the seating, drinks and food was fast though limited to what one could have chosen to eat.
Product: It was over priced for what food and drinks we received. The fish my partner had was overcooked. though i was happy with my chicken it was a touch over cooked on the ends where it was thinner than the rest of the meat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

I thought this was a very good service, and I would be happy to use Captain Cook again when I am in Sydney.

The meal was excellent, well presented and it was an enjoyable night out.

Review for VIVID 7.30PM DINNER + DRINKS

3 weeks ago
5/5

Yes I would recommend Captain Cook Cruises's to my friends.
Everything was well done ie the tables were lovely, the food very nice.

the service was excellent I would like to complement a lady called Mckay I hope that is right so attentive and helpful for our birthday party.

I found the night to be so relaxing and our family enjoyed the dancing.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

Good!!

Review for Vivid Lights 6.45pm

3 weeks ago
5/5

Service: From booking your tickets online to boarding the ship, the process was easy and stress free.
Product: It was the perfect way to see the lights of Vivid while relaxing with a drink

Review for Vivid Lights 9.15pm

3 weeks ago
4/5

Service: We had a great 1 hour cruise with drink - entertainment book special. Had fantastic views from the open deck and were able to move freely to take photos from all areas. Bar service was good, easily got our drink straight after we got on.
The only hiccup was a bit of lack of communication with our booking. Not sure from which end, but luckily I had checked it out in the afternoon - finally sorted and told to line up at counter, not boat (which guy in line didn't know about) and found I had been emailed the boarding pass only, not included drink voucher. Luckily I had taken my entertainment card in case with me to Sydney. All sorted and a great start to the vivid lights night
Product: $23 for an hour cruise and glass of bubbly seemed great value

Review for Vivid Lights 6.45pm

3 weeks ago
5/5

Really good better than i expected will go with caption cook cruises again for sure

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
5/5

We didn’t her Vivid lights one hour cruise . The cruise was an excellent way to see the lights , it was easy to find the wharf , staff were excellent , overall was a great night . We had dinner at one of the restaurants when we disembarked .

Review for Vivid Lights 6.45pm

3 weeks ago
5/5

The staff were friendly and helpful. The boat was clean and comfortable.
I would recommend them and cruise with them again.

Review for Vivid Lights 5.45pm

3 weeks ago
5/5

Service: FANTASTIC What a time to cruise when THE VIVID FESTIVAL was on.
Took my mother in law now 88 and she enjoy the time and our Special harbour.
Great staff and crew.
Will go again.. thanks Peter.
Product: A MUST FOR EVERYONE FOR A CRUISE.

Review for Vivid Lights 6.15pm

3 weeks ago
4/5

the staff were friendly and helpful

Review for Vivid Lights 6.15pm

3 weeks ago
5/5

Well organized. Great staff! Excellent service and price. I would definatelly would do it again

Review for Vivid Lights 6.45pm

3 weeks ago
1/5

Service: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡
Product: Firstly it was “supposed” to be a cruise but ended up in a old manly ferry.

I’d booked tickets online for $29 but they were selling for $20 at box office.

Totally worthless.

Very disappointed. A total waste of money and worst experience ever. 😡

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We try to present Vivid Sydney in the best way possible to all our passengers. We also utilized the vessels that we felt gave the optimal views of Vivid Sydney, including inside and outside areas of the vessel. All our vessels are subject to availability when booking. Like all reputable businesses, pricing is dependent on demand and can fluctuate both upwards or down dependent on this. It is the customers prerogative to purchase the cruise at an agreed price, and the company reserves the right to alter this as it sees fit. You are never under any obligation to purchase. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 9.15pm

3 weeks ago
5/5

Having not been in the City for 10 years, we had an amazing experience. The cruise was wonderful, and so were the staff.

Would recommend to all!! :)

Review for Vivid Lights 6.45pm

3 weeks ago
4/5

Service: We were very happy with most things with the exception of the price of $50 for a bottle of wine and the fact there was little or nothing in the line of chips, nuts or sandwiches
It was great seeing the lights. Next time we may do a dinner cruise.
Product: Prices could have been a little cheaper

Review for Vivid Lights 6.45pm

3 weeks ago
5/5

Service: The view from the boat was excellent. We were outside on the top deck and could see the light easy. The view of the Opera House and the Bridge were amazing. Had a great time.
Product: Ordered them online and got a great special deal.

Review for Vivid Lights 8.15pm

3 weeks ago
5/5

Service: Boat was on time, clean, friendly service, great trip
Product: easy online booking, prompt detailed return email

Review for Vivid Lights 8.00pm

3 weeks ago
2/5

The staff were courteous, the boat was great even in the rain!
There was a very brief description of our journey before we left the dock but for an event such as this a commentary would have been so good.
Nothing was available, no running voice commentary, no printed information, not even map of journey and where the vivid installations could be seen.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review on your Captain Cook Cruise experience. We always strive to provide excellent service and we are happy to read that you had a wonderful experience in this regard. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Once again, thank you for your review and we look forward to welcoming you onboard again in the future.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

3 weeks ago
2/5

Night time cruise to see vivid lights. Both levels fully closed in with glass & lights on inside meant you cannot see outside - just your own reflextion. The small outside area on top deck was too crowded so still unable to see much

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

3 weeks ago
1/5

Only cruises and charged me $39

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink, however drinks are available for purchase. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

3 weeks ago
4/5

Ticket collection could have been done from the office near wharf 9 or 10 instead of collecting it from the office near wharf 1.
But the consultant based at the office near aquarium denied to issue the boarding pass.

Review for Vivid Lights 6.45pm

3 weeks ago
5/5

Service: We thoroughly enjoyed our harbour cruise to see Vivid and were very pleasantly surprised with an upgraded and much larger boat. I only interacted with the staff onshore and they were chatty and helpful.
Product: Easy and excellent value for money.

Review for Vivid Lights 8.15pm

3 weeks ago
2/5

Service: The cruise itself was a great way to see the vivid lights but i thought perhaps the projection screen could have been turned off as the lights/images from that were very distracting and made it hard to see out of some windows due to the reflexions - we were there to see outside the boat, not what was going on inside the boat.
I was also sure that my ticket when i booked it said a complementary drink but there was no mention of it on the actual ticket and so it wasn't honored.
Product: Great value when used in conjunction with an Entertainment Card, don't think i would pay full price though without being allocated a seat.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink. Some of our other cruises including our Captains Dinner and Vivid Dinner and Drinks do provide a complimentary drink. We apologise for your misunderstanding. As you are aware, finding a balance between the brightness of our exterior lights that immerse our vessel into the Vivid Festival, and dimming lights completely to ensure magnificent views of the skyline is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

3 weeks ago
5/5

Service: Great service, a truly lovely experience!
Product: Well priced and great experience. Looks like a very professional company with a massive suite of boats.

Review for Vivid Lights 6.45pm

3 weeks ago
5/5

Service: The moment we went aboard we were treated with much courtesy and care. The staff handled everyone with efficiency and promptly attended to all requests. The unfortunate person who had to be taken off by ambulance was carried out with discretion and the episode hardly noticed.
The experience was just great and we have recommended the service to several friends already..
Product: I have done so already in the box above.

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
4/5

Service: I would definitely recommend Captain Cook Cruises. I loved the service of one of the bar ladies. The other one was a bit grumpy.
Product: Well organised, great value for money and spacious and comfortable

Review for Vivid Lights 8.15pm

3 weeks ago
5/5

Service: I bought Vivid Sydney tickets for my aunt and her friend. They can't speak English fluently. But my aunt told me staffs were very friendly and helpful. They ship is spacious and clean. They had wonderful time and would love to go again next year.
Product: My aunt said foods were delicious!

Review for Vivid Dinner and Drinks 7.30pm

3 weeks ago
2/5

We just got on wandered about took some photos and got off when the ship docked. No interaction with staff, no commentary, no guidance

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers. We can assure you that our staff are trained to provide our customers devoted and efficient service if customers have any inquiries or any assistance is required. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

4 weeks ago
5/5

Service: Cruise very organised left on time, drinks at the bar were a little bit too expensive , otherwise a very good experience
Product: A good way to see the light show

Review for Vivid Lights 6.45pm

4 weeks ago
4/5

Service: Good harbour tour of vivid
Product: Good Value for money will use again

Review for Vivid Lights 6.45pm

4 weeks ago
4/5

Service: The service was good the cruise was on time the customer service staff at the inquiry desk on the wharf were very helpful.
Product: It would have been a lot more enjoyable if there were more vivid lights on display to see however, i think that there was more on display to see on foot.
Suggestion for next year increase the vivid lights for the people to see on the cruise.

Review for Vivid Lights 6.45pm

4 weeks ago
5/5

We thoughly enjoyed our one hour Vivid night cruise on the Captain Cook Cruises. Our first time in Sydney and this was a wonderful way to see the Vivid lighting display. It was amazing.
Would highly recommend this cruise.

Review for Vivid Lights 8.00pm

4 weeks ago
4/5

Pleasant and extremely helpful staff on the jetty. We only did a short Vivid Lights cruise so can't elaborate much more than that. Very enjoyable experience.

Review for Vivid Lights 8.00pm

4 weeks ago
5/5

Great ship and left on time.

Review for Vivid Lights 7.00pm

4 weeks ago
4/5

Beau bateau, ponctuel, bonne organisation

Review for Vivid Lights 7.00pm

4 weeks ago
4/5

Service: Serviced us promptly and with good skills
Product: Found the access a bit of a fight on the internet had to have a couple of goes sorting it out.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. We always try to make our website as streamlined and user friendly as possible. Please be assured your comments have been forwarded to our IT department for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
5/5

Service: It was a great experience onboard the cruise to see Vivid Sydney. Timing choices are great and cruise enable view of the lights on upper deck. Will definitely recommend this to anyone next year.
Product: Wonderful experience for Vivid Sydney and the cruise journey is smooth and able to view surrounding lights well.

Review for Vivid Lights 8.00pm

4 weeks ago
4/5

Yes the Vivid harbour cruise was good, glad it was not packed and we were able to get a seat and move around could have been a little longer and gone further up the harbour

Review for Vivid Lights 8.15pm

4 weeks ago
5/5

Service: The service was great by Captain Cook Cruises. Unfortunately on the night it was raining so vivid was not as vivid as it could off been.
Product: Due to rain on the evening of our cruise it was a bit disappointing. Not the cruise lines fault - cannot predict the weather.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, as you rightly pointed out we unfortunately do not have any control of this.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

4 weeks ago
5/5

Excellent experience and service. Thank you.

Review for Vivid Lights 7.00pm

4 weeks ago
5/5

it was easy to reach the cruise from king street wharf and on arrival we were quickly seated at a window to view vivid. meal service was quick and the staff were pleasant

Review for Vivid Dinner and Drinks 5pm

4 weeks ago
5/5

Service: I bought tickets for the family to enjoy the Vivid experience and we all enjoyed it.
Product: The cruise was really enjoyable for our family.

Review for Vivid Lights 5.45pm

4 weeks ago
4/5

Service: Yes I would do it again and use your services.
Product: lovely short cruise for business guests here for a meeting so they were able to one, enjoy our harbour and two see the lights

Review for Vivid Lights 6.45pm

4 weeks ago
5/5

Service: It was a nice, short cruise through the Harbor for the Vivid lights of Sydney.
Product: Good cruise, I enjoyed the sights along the harbor.

Review for Vivid Lights 8.15pm

4 weeks ago
4/5

Yes I would we loved our seats and the meal was good staff need to better trained had water spilled over me

Review for Vivid Dinner and Drinks 5pm

4 weeks ago
5/5

Service: Great service, friendly staff, nice boat
Product: Great way to see the vivid lights in a short time

Review for Vivid Lights 5.45pm

4 weeks ago
5/5

Service: The food and friendliness of the staff during our VIVID Dinner cruise was excellent. Great value for the money we spent. Can highly recommend this cruise.
Product: Excellent food and very friendly staff. Great value for the money we spent.

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
2/5

Coukdhave some snack food for children

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We aim to make customers relaxed and enjoy our cruises as much as possible, so we therefore allow customers to bring snacks for children onto our cruises if they desire.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

4 weeks ago
5/5

Service: It was so good as the Captain make sure we saw absolutely everything, both sides
of the Harbour.
The only criticism was that a lot of us could not understand the accent of the
person speaking over the loudspeaker, but that was not a problem.
Product: see previous page for comments

Review for Vivid Lights 6.15pm

4 weeks ago
4/5

Lovely flexible staff on boat and also before boarding.

Review for Vivid Lights 6.45pm

4 weeks ago
4/5

Service: Very nice welcome, nice staff good music 10/10 for all that , but I noticed the other diners had almost finished their main meal and we had not been served ours .When I bought this to their attention our meal came out, nice and hot but, then they turned the lights right down and we had trouble eating in the dark. My 75 year old sister had just had an eye operation so this put a dampener on our night.
Product: Our main meal didn't arrive until I bought it to the staffs attention. Although hot and tasty, the lights were then dimmed. We are two elderly people so we had trouble with this.

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
5/5

Service was great. Right from queueing when a customer service chap came along the line to ensure that we were all in the right queue. What a refreshing service.
Or meal was great and the service of the staff was exemplary. In light of the weather Sydney has been experiencing, you even ensured a glorious night for our Vivid cruise!

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
5/5

Service: Well organised, on time, safe and good arrangement on embarkation and disembarkation.
Product: Easy and simple online purchase and check in.

Review for Vivid Lights 6.45pm

4 weeks ago
5/5

Well organised, quietly efficient staff who helped make the evening a pleasurable experience.

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
2/5

Service: The cruise was advertised as a Vivid Lights tour. Having done the walking tour the night before we were very disappointed with the light show from the cruise. The crew, however were helpful and professional.
Product: Did not live up to the expectations created by the advertising

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. We pride ourselves on the service we provide to our customers and we are delighted to read that you have had wonderful experience with this aspect of our cruises. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

4 weeks ago
4/5

Service: Very enjoyable,delightful food ,top service.
Product: Just right,nice food,I dont drink, but service was still bewt

Review for Vivid Dinner and Drinks 5pm

4 weeks ago
4/5

Service: Staff were very friendly and courteous but were disappointed that the windows were not cleaned further back on the sides of the boat.
Product: Easy to use and confirmation by email was immediate.

Review for Vivid Lights 5.45pm

4 weeks ago
5/5

We enjoyed our Vivid dinner cruise very much. An enjoyable meal, excellent service & a well organized way to view the Vivid ligts.

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
1/5

Service: it Was my friends birthday, and i specified that it was important for me in the booking.

Well i bought the extras, and it said that we had guaranteed a table next to the window.

we arrived, they sat us next to a group of around 50 teenager girls, screaming, and we were sitting just in the middle of the boat i an a small table, i went to speak with the managers, that happily moved us to a nicer table, as in the booking said that we had a guaranteed window sit.

The Night was OK, we had a door to the exterior, where people constantly were opening and closing the door. leaving us exposed to the wind.

When the end of the night were close, they brought desert, which for my surprise, they did not did anything special for us but yes for the others birthday.

Which was very disappointing to be honest. as i though this was going to be an a amazing 5 * dinner, which ended in a OK dinner.
Product: This did not meet any of my expectations. OK dinner in an overpriced tag.

Response from Captain Cook Cruises: Dear Customer,

Thank you for taking the time to write review of your Vivid and Drinks Cruise. We were disappointed to read that you felt that the seating and service from one of our crew on your cruise wasn’t to your standards. We have a pre-planned seating arrangement prior to passengers boarding, and we apologise this misunderstanding occured. We are pleased that the issue regarding this was able to be resolved efficiently and effectively. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We hope you would accept our apologies for what may have been a breakdown of process on the night, not a lack of genuine care for our customers with their special occasions which we always strive to take care of. Your comments have been forwarded to our hospitality manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
5/5

Service: The whole experience was enhanced by the prompt and friendly service from all staff. Boarding was very quick and smooth, and getting seated was simple. The attention we received all evening was first class.
Product: Value for money was very good and the cruise itself did not disapoint

Review for Vivid Dinner and Drinks 7.30pm

4 weeks ago
5/5

Service: Everything from boarding to disembarking was perfect. My gluten-free meal was delicious. The dessert was probably the only low point.
Product: Meal was excellent, except for dessert, which we moticed mist people only partially ate. Drinks great!

Review for Vivid Dinner and Drinks 5pm

1 month ago
1/5

Service: On Sunday 10 June I took my mother (for her Mother's day present) and my daughter on the 5.45pm Vivid one hour cruise.

Based on our experience we'll not be going on any more trips with your company.

1. with such darkened windows it was impossible to see the lights clearly.

2. as it was a cool night we didn't want to sit upstairs so stood at the rear. The stench of fuel fumes made it impossible to stay out there too long.

3. I've no idea why we sat at Circular Quay. And moreso when the choking fumes meant it was difficult to stay out on the rear deck.

4. we weren't taken into the cove near the Botanical Gardens so saw little of the lights there.

There was absolutely nothing that I saw from the boat's perspective, that I couldn't have seen by land.

I wasted my money by buying these 3 tickets. My mother agreed.

I won't be recommending your company and nor will my mother.

I'd like my money refunded for an unsatisfactory experience that didn't meet expectations of what I read online.

NB: Beside the automatic reply I received after sending this email to their feedback address I haven't heard a thing.
Product: A massive waste of my hard earned money.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review about your Vivid Lights Cruise. We were disappointed to read that your Vivid Lights cruise experience was not up to your expectations. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. The windows are also tinted to protect our passenger’s eyes, so this may explain why you found the windows slightly darker. This, combined with the less than optimal weather likely made the windows look darker than usual. We apologize for the fuel fumes that permeated the rear end of the vessel in your experience. We do operate under strict environment controls for all our fuels used on our vessels, and like all vehicles using petroleum the fumes are funnelled via our exhaust. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We also adhere to strict rules of operating on the harbour, which is unfortunately outside our control. We apologise for this inconvenience.

Once again, thank you for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: The booking process was very easy... The customer service and hospitality on-board was excellent.. The 3 course dinner was excellent.. I will always book with Captain Cook Cruises for all my groups... Steve Gatland, Coach Tours Australia
Product: At Captain Cook, the Vivid Sydney 07.30pm Dinner Cruise is Perfect for our Coach Tours Australia Groups

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: My wife and I were afforded excellent service all evening. We did the Australia Day cruise earlier this year and believe this cruise was of equal value.
Product: Great value for money. Excellent evening.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

The Vivid Cruise was well organised, well staffed and very enjoyable.

Review for Vivid Lights 7.00pm

1 month ago
4/5

Service: Efficient service re tickets boarding and disembarkation.
Product: Good view of Vivid from the water

Review for Vivid Lights 8.00pm

1 month ago
5/5

A lovely cruise to see Vivid around the harbour.

Review for Vivid Lights 6.45pm

1 month ago
4/5

Service: Cruise to see Vivid lights just the right length. Admired the girls out the front who spent a good 3/4 hour directing people to right departure point with a great deal of humour and good will. (Better signage with departure times and company would be much better).
Product: Enjoyed the trip and thought the price was reasonable. Drinks a little expensive though.

Review for Vivid Lights 7.00pm

1 month ago
2/5

Service: Ticketing staff was not friendly at all. The boat/ship/ferry was dated. We took the "John Cadman II" on 13 June 2018 @8pm. Queue was long and ground staffs were not very professional with dealing with the crowds. They need more trainings. The cruise itself was quite good with the Sydney sceneries. Should have more seats on the decks.
Product: Over priced with minimal hospitality on board. Even the river cruise in Singapore is better.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
5/5

Great experience, lovely staff and service.
Have recommended your cruise to other colleagues

Review for Vivid Dinner and Drinks 5pm

1 month ago
2/5

When bookings the cruise it started that I was paying for the cruise which included a drink on boatd. When we got there we had to pay for all drinks and there was no complimentary drink.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. It is clearly stated on our Vivid Lights Cruise does not include a complimentary drink, however drinks are available for purchase. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

1 month ago
4/5

Good service the waitress was very good

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Cruise itself was great. I would recommend more staff to serve refreshments as wait time was very lengthy.

Review for Vivid Lights 6.45pm

1 month ago
1/5

High expectation, low delivery

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We provide this at what we feel to be great value.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

1 month ago
2/5

Thank you.

Review for Vivid Lights 6.15pm

1 month ago
5/5

Service: Great table service with great staff.
Product: Great table service with great staff.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Excellent service and incredible views of the Harbor Bridge and Oprea House.
Product: Great price for the excellent trip

Review for Vivid Lights 6.15pm

1 month ago
2/5

Service: I was very disappointed that we saw so little of the Vivid Lights,that was my main reason for going on the cruise, i have Arthritis in my hips and find it difficult walking a lot, the meal was nice and our waiter Tobias was very attentive, i wondered why we did not go into Farm Cove to view the lights from the Botanic Gardens,we stopped at a wharf in Circular Quay(why i do not know) i felt the time spent here could have taken us into Farm Cove instead.
Product: Won't go again, didn't see enough Lights

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Cruise. Whilst we enjoyed and admired Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 5pm

1 month ago
2/5

Pleasant enough experience. Just frustrated at lack of visibility of customs house area from the boat. Rest of experience very good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

1 month ago
5/5

Very accessible for my disabled daughter to alight on to the boat.
Booking team more than helpful with credit to my account due to my over booking.
Boat was clean and well equipped
Length of cruise time perfect

Review for Vivid Lights 8.15pm

1 month ago
5/5

Service: Great experience, and great way to show visitors the VIVID lights without the crowds.
Product: Great price for tickets for this event.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Busy / lots of people event but loaded and disembarked efficiently with assistance of the shore crew. Cruise length about right for the purpose of viewing Vivid. Drinks on purchase basis available onboard as expected. Enjoyed the experience.
Product: Just the right length, got to view heaps of the lit areas, plenty of time at the opera house and in circular quay. Drinks were available for purchase.

Review for Vivid Lights 5.45pm

1 month ago
2/5

Service: Unless you were on the top deck, you couldn't really get a good view of the lights because the interior lights on the boat were reflecting on the windows. Because of this, the upper deck was overcrowded and our kids couldn't see past the adults anyway.
Product: The staff at checkin were friendly and the boat staff were friendly as well. The overall ease of booking was good & changing the booking was equally as painless.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Everything went like clockwork. We took the hour-long Vivid Sydney Cruise, and we had plenty of time to see and photograph all the sites.
Product: We got to see everything from a new vantage point.

Review for Vivid Lights 8.00pm

1 month ago
5/5

Service: Had a perfect night on a vivid dinner and cruise. Food was perfect, the staff so friendly and nice background live music. Would highly recommend a Captain Cook Cruise.
Product: Great value, best night out

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
2/5

Service: Service was OK but we booked for an hour cruise and it was barely 50 minutes.
Could have gone further on the Harbor.
Product: Booked an hour cruise and barely got 50 minutes. Could have gone further on the Harbor

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the cruise itinerary of your cruise wasn’t to your standards. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
2/5

Poor experience when making the booking with a group. Original price to other members of the group was $29, however- due to a delicate family situation, I was unable to book until closer to the day and was forced to pay $39. Not worth even $19!!!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The cruise is labelled as a Vivid Lights Cruise, which gives all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We feel we have delivered this. Our pricing is clear and like many reputable businesses, subject to changes due to demand. Purchasing a product at a certain price is the customers prerogative, and a customer is under no obligation to pay if they do not agree with the pricing. We apologise for your misunderstanding regarding this.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

1 month ago
2/5

..

Review for Vivid Lights 6.45pm

1 month ago
4/5

Service: WARM AND WELCOMING.
Product: PROMPT SERVICE. GOOD WINE AND FOOD MATCH AND NICE MENU

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: The staff were friendly and good at there jobs, the view was superb ( its hard to beat Vivid) and the food excellent.
My family had a great night - thankyou.
Product: Please see the comments above

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Great and affordable
Product: Affordable and amazing yay

Review for Vivid Lights 8.00pm

1 month ago
4/5

Service: Staff were amazing - very attentive and patient in locating the whales.
Product: Loved it! Best way to enjoy Vivid. Plenty of room. Tables and chairs and no problems boarding etc

Review for Vivid Lights 7.00pm

1 month ago
4/5

Service: The cruise itself was amazing, the journey was great, although some details in certain locations should be added, for example like getting closer towards Sydney Opera House or Luna Park
Product: Great value of money and comfortable service

Review for Vivid Lights 8.15pm

1 month ago
5/5

Service: service
Product: excellent online communication

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

A spectacular night made all the better by fabulous service, good food & wine and an amazing view. Thanks Captain Cook for such a memorable experience.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

It was fantastic.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: First class operation. The ship was spotless and comfortable. The trip to view VIVID was wonderful; lots of camera moments particularly when inside the Quay area. Perhaps the highlight pics were of the Opera House and Luna Park.

We hope to do the Captain Cook Cruise next year, perhaps the "dinner' cruiser.
Product: Just Brilliant - Capt Cook would have been impressed.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Well organised. Lovely friendly efficient service staff. Good value. Very pleasant evening. Love that it's 2 hour cruise not 3. Plenty of time for eating and viewing. Chosen specifically for that reason. Food and wine package looked good and it was. Lovely service lady came looking for us out on deck to let us know food on table. Definitely do it again just for fun.
Product: Good value Service staff attentive and friendly

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
1/5

Poor menu supposedly vivid cruise but pathetic display total waste of money

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

it was a very interesting experience. A beautiful cruise, sailed on time. However, the ticket security system. no one checked our tickets. It was rather strange. as if I could go to the ship without buying tickets

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: It was a great night, lovely vessel, warm and friendly crew. All was a beautiful experience. Thank you.
Product: All went smoothly and easily.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Service was very good my daughter in a wheelchair and staff were very helpful and friendly with getting on and off the vessel even coming up and making sure she could see the vivid light property thank you will travel you guys again
Product: Staff very helpful with getting to the vessel

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: We enjoyed a one hour cruise to see Vivid. It was a terrific way to see everything and we thoroughly enjoyed it!
Product: It was a great way to see a lot of vivid at once. I’d definitely do that again.

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: Al good
Product: My friend hadn’t eaten and there was nothing behind the bar in terms of snacks. I had to dash to a neighbouring bar before departure to get some packets of crisps.

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: Everything was good about our experience I have recommended Captain Cook to other people already and if I get another opportunity I will cruise with you again
Product: My partner and myself had a great time thank you

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Fantastic from the start. Friendly crew and very attentive wait staff. Food was excellent, drinks were flowing, a great view for vivid. A band playing just outside out seating area was great too.
Product: Great service, great food, attentive staff. Great views. Fantastic from booking to conclusion

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service was amazing. Food was way better than expected. And the highlight was going to the outdoor balconies when they opened them up for the best vivid views! Would do again, highly recommend

Review for Vivid Dinner and Drinks 5pm

1 month ago
4/5

Service: It was very well organised.
Product: It was very well organised and staff were very friendly

Review for Vivid Lights 6.45pm

1 month ago
5/5

The services, food and ambience was excellent! Would definitely go again.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Awesome service and such lovely staff. We did the vivid light cruise and loved it.
Product: Fabulous! We did Vivid Light cruise and loved it. Great service.

Review for Vivid Lights 8.00pm

1 month ago
5/5

Service: Staff were great, welcoming and organised serving and replenishing drinks promptly. Live music and dancing was an added bonus. Had a great night
Product: Great Value for money for a 3 Course Meal, all drinks and entertainment while cruising the harbour and watching Vivid Lights

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

It was a good overall experience. Crew and vessel were nice and drinks were of expected quality/value. Food was disappointing. My salad came dressed and hers did not, and my dessert was missing things hers had. Quality of food was ok but some more bread would have been good. Also...lighting made the lights tour hard to enjoy as the glare into the boat was bad...due to the glare people had to stand behind window seat tables and press their phones onto the glass. Overall ok...i would be willing to try a different cruise.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
1/5

Service: It was not the boat/package that we booked. We were told over the phone the boat was a large boat fitting 200-300 people with a drink on arrival. We arrived to find it was a 30-40 person sized boat which made it very choppy and there was no free drink on arrival. Not sure I would use Captain Cook again
Product: Not the boat/package which was sold to us over the phone.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Lights Cruise. Our smallest vessel that operates the Vivid Lights Cruise has a limit of 140 passengers. All our vessels are subject to availability when booking. No Vivid Light Cruises offer a drink on arrival. We apologise for your misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
5/5

Service: My wife was in a wheelchair and the staff were absolutely brilliant,helping us onto the boat and making sure we had all we needed. The rain was a nuisance but the harbour cruise was excellent and slow enough for us to see everything we wanted to.
Product: Online purchase,no problems.

Review for Vivid Lights 8.00pm

1 month ago
2/5

Service: Pulled into circular quary & stayed there for no apparent reason. Not much in the way of beverages to purchase
Product: online purchase experience was good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Lights Cruise. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct. We stock a variety of beer, wine and spirits, as well as soft drinks available for purchase on this cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
2/5

Service: Cruise was fine. surprisingly plenty of room on board and seats availablle. Really need to work on improved organisation and easy identification of queues for customers trying to line up for their allotted cruise. King St wharf very dark during vivid, thousands of people in vicinity and multiple wharfs and cruises departing at different times creates confusion and people in wrong queues and some disgruntled customers. Recommend colour coding cruise times and provide some signage, setting up chicanes for queues for different cruise times and providing lots of elevated well lit temporary signposting that is visible above crowd. ie yellow 8.15pm captain cook cruise with at least 2 staff holding lollipop sign and guiding people to correct queue.
Product: Disorganisation for queues. Couldnt see which queue belonged to which wharf as they wrapped around each other. We started in wrong queue. Then got moved a few times to another queue whilst waiting for cruise. Nil to minimal lighting on wharf and no signage at all. You must install some chicanes to control queues and prevent overspill back up onto walkways and provide some signage.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.15pm

1 month ago
5/5

Service: Excellent service from all of the staff, very friendly and efficient. I also appreciate the effort taken by the dining room staff to cater to my need for a totally gluten free diet, very much appreciated.
Product: Excellent dinner, service by staff, and attention to my need for gluten free dinner

Review for Vivid Dinner and Drinks 5pm

1 month ago
1/5

Service: Not as represented from website
Hard to find correct que at warf
Product: An announcement was made at start when we cast off. We were at back of boat and could not understand a word.

A cominarty of what we were viewing would have been appreciated.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We present the full canvas of Vivid Sydney from the water as advertised. We apologise if you felt that this wasn’t the case on this occasion. The announcement that you heard was the safety announcement. We do not include commentary on any of our Vivid Cruises.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
2/5

Service: We enjoyed the cruise once we got going. But boarding was just a huge mess. lines everywhere, people not knowing where to line up. Staff in the office just saying join a line. You need someone or several people on the ground helping people and several lines for each cruise, not all in together. As an event organiser, this was organised chaos. Nobody knew what to do or where to go and nobody was helping. Be there for 7pm leaving and we are still not onboard. I know vivid is a big money spinner for you, but you need to address the boarding issues. People pushing in once we were lined up, would not occur if you had it organised.
The cruise was great and we enjoyed it, but the rest was a disaster.
Product: I purchased online months before, which meant nothing on boarding. The cruise was nice and we enjoyed the views. But it wasn't a full hour as was stated on the ticket. Boat was clean and staff friendly onboard.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

1 month ago
4/5

Service: Overall fair value for money. Service staff good, decor good. Music so, so
Product: Did the vivid dinner cruise. Good food but a complete lack of choice of entree and desert. If you didn't like the creations then stiff luck. Wine average.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Very pleased with our seating position, quality of food and the service levels.
Product: A great evening at a great event.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Our second time with Captain Cook Cruises, lovely experience.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Attention to detail and quality service. We thoroughly enjoyed our dinner cruise to enjoy the lights of Vivid! A great experience
Product: Lovely food options, prepared a little differently

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

The boar was clean and crew got us on and off the boat quickly

Review for Vivid Lights 7.00pm

1 month ago
4/5

Service: Great reliable service. Shame the shelters near the wharf weren't bigger to protect one from the elements.
Product: Easy to book cruise & reasonable priced.

Review for Vivid Lights 7.00pm

1 month ago
5/5

Left on time, well organised, great seating, polite happy waitress, good food, music

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Have taken several Captain Cook Harbour cruises over the years and every one has been excellent with wonderful attentive staff and good food not to mention the wonderful backdrop of the harbour, especially this time as it was VIVID time as well. It was my husbands birthday and we really appreciated the sparklers on the dessert and the message and birthday wishes from the entertainment maestro.
Product: Value for money and a great experience.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
2/5

Service: The cruise was easy to access, the route taken could have been better - taking in farm cove and focussing on Vivid more than a harbour cruise.
The prices was good - we had a discount coupon.
The boat also had plastic covers which should have been opened properly to allow better viewing.
Product: It was quite easy - the site is a little complicated and the paperwork provided was overly detailed and not that useful.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. The vessel is optimised between complying with Occupational Health and Safety, and optimising our passengers views.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
4/5

Service: Tour was well organised, stuck to schedule and gave us great views of the Vivid Sydney lights.

I think it would have been nice to have operated from Circular Quay as we could more easily get to see installations from the land in the one night we had available but with the numbers involved it obviously was not practical to do that.

An enjoyable cruise a d a few., y good look at the main Vivid lights. Thanks.
Product: See customer experience comment

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Beautiful Cruising Sydney harbour for vived festable
Product: Perfect way to see vived around the harbour

Review for Vivid Lights 7.00pm

1 month ago
4/5

Had a great Cruise, perfect weather, great views of Vivid from the water.

Couldn't hear the safety announcement on the top deck so luckily, there were no issues.

Review for Vivid Lights 8.15pm

1 month ago
5/5

Service: Meal was great.
Friendly service.
Product: Friendly staff. Allocated table was great. Excellent view.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Ambiance - The staff were obliging and the meal was excellent. wet outside but comfy inside for the sights of ViviD. had a wonderful evening
Product: Very tasty meal and drinks were kept up

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

FROM THE MOMENT BOARDING THE STAFF MADE YOU FEEL WELCOMED & MADE SURE EVERYTHIMG WAS TO OUR LIKING. THE FOOD WAS VERY NICE & LOVELY WINE TO ACCOMPANY IT.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Yes, would easily recommend, everything was so good, a very memorable experience for us, definitely the best way to do Vivid.
Product: Great Service, Great Food, beautiful experience.

Review for Vivid Dinner and Drinks 5pm

1 month ago
5/5

I would certainly purchase another cruise when the occasion arises. The check-in was efficient and the cruise itself was terrific.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Everything was superb. The food was divine, the boat lovely and clean. I made a point of speaking to the manager on the night because our waiter was first class. He looked after us so well.
Product: Well worth every cent. A fantastic night.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Well having been on your cruises over the years the service is still top class.
Product: the meals were great and the wine was something else

Review for Vivid Dinner and Drinks 5pm

1 month ago
2/5

Service: The cruise itself was fine, but I thought the advertising of it was a bit misleading. It was promoted as a Vivid Cruise but all you see is the Harbour Bridge and Opera House. I was expecting to see more lights.
Product: Good price for a one hour cruise.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We present the full canvas of Vivid Sydney from the water as advertised. We apologise if you felt that this wasn’t the case on this occasion.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
2/5

We had pre-purchased for the 6.45pm cruise, however, we were sent back to the end of the line to wait for no reason. After a long wait we were redirected back to the head of the queue by another CC person and boarded the 7.15pm cruise. Some staff seemed quite disorganised maybe because of the large line-up and needed a better plan to work by. Perhaps some large line-up signs with the boat boarding times that one could choose and line up behind. We were not in a hurry so didn't matter, however, I would've been upset if we had another engagement afterwards. A couple beside us, who were also herded back, boarded with us and they had booked for the 6.15pm!
The cruise itself was very enjoyable.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
2/5

line person arrogant.......

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled, therefore we do not have any input into this, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise if this wasn’t to your standards.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
5/5

Great experience, friendly staff. Clean and well presented veessel

Review for Vivid Lights 8.00pm

1 month ago
5/5

Yes I would recommend them. It was an excellent way to see Vivid lights. The crew were lovely and the outdoor deck worked really well despite the rain!
Well done folks.

Review for Vivid Lights 5.45pm

1 month ago
4/5

Service: Staffs were little busy but kind and professional.
Product: Although dishes were average, the music was great and very enjoyable.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
2/5

Service: More creative thinking on menu, service and direction of cruise during VIVID. Circling and stopping in Circular Quay several times, was not value for money.
Product: It was not value for money.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Vivid Dinner and Drinks Cruise. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360-degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Service: The atmosphere good the food is good the drinks is good only If they can go around and show more view will be perfect
Product: I think it's bit expensive

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Gold Dinner Cruise. Our aim is always to provide a world class experience and we believe the pricing is comparable to most waterfront restaurants on Sydney Harbour. We agree that the great service and amazing views of the Sydney make for an enjoyable experience.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Quick, smooth, easy & friendly
Product: Great views from every part of The boat & was not crowded. Heaps of space to move around down stairs & on open deck. Great, family atmosphere.

Review for Vivid Lights 5.45pm

1 month ago
4/5

Great Cruise. Staff were very friendly. Easy getting on and off vessel. Happy to recommend

Review for Vivid Lights 7.00pm

1 month ago
5/5

Great value, well organised and plenty of space to move around.

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: The cruise was great. Lots of opportunities to take photos on the Harbour Cruise and see the Vivid Lights. Embarking and disembarking was done efficiently and without fuss.
Product: No time wasted sitting eating when we just wanted to see the lights.

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: Excellent meal served by pleasant staff The whole experience was one to remember. VIVID is different when viewed from the harbour
Product: Good meal good value
Happy memories

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
2/5

Service: Not a welcoming service, usually good experience but not this time, dry dissappointing. Unprofessional service from start to finish
Product: Lights and entertainment on shore good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
5/5

Had a fabulous time on our Vivid Lights Cruise. It ran on time and was great for the kids too.

Review for Vivid Lights 7.00pm

1 month ago
5/5

Service: Booking online was easy. We arrived early and was put on an earlier cruise.
Product: Not as vibrant as I thought they would be.

Review for Vivid Lights 6.15pm

1 month ago
4/5

Enjoyable, well organised crew, prompt departure. As a visitor from country NSW I feel some commentary of voyage would have been an added bonus.

Review for Vivid Lights 5.45pm

1 month ago
2/5

Not enough outdoor standing area for vivid. The interior windows were all foggy so could not see out easily and the outdoor areas were too full to be able to see the sights without obstruction.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. As you can imagine, Vivid Sydney is a very busy time for us which can cause our boats to be fully booked during this time. Our windows are cleaned thoroughly and regularly, however the amount of people, combined with the weather during this time can lessen the visibility from the windows. We always try to make sure there is enough room for everyone on board and we are disappointed to read that this was not up to your standard.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
4/5

Service: Booking was easy, staff at counter were friendly
Product: Line up was very long, ships windows were fogged up from previous cruise making it hard to see

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We always strive to provide the most excellent service as possible and we are happy to read that you had a great experience in this regard. As you can imagine, Vivid Sydney is a very busy time for us which is why the lines were longer than usual. Our windows are cleaned thoroughly and regularly, however the amount of people, combined with the weather during this time can lessen the visibility from the windows. There are also outside viewing areas on the boat with which you can view Vivid Sydney.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
1/5

Service: Poorly organised, no one seemed to know what boat we were supposed to be on. The boat used was not optimal to see the vivid lights from and they docked us in circular quay for 10mins staring at nothing. Wouldn’t use them again.
Product: Badly organised and not worth the money. Boat used wasn’t great to see out of so you had to stand outside in the rain if you wanted to see anything.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. It was disappointing to read that there was some confusion regarding your questions for our staff, as we strive to ensure that they are well equipped to handle any questions you may have had. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360 degree, panoramic view of the full canvas of lights within the Circular Quay precinct.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
5/5

Vivid cruise departing at 5pm was great for little people - dinner was nice, views amazing!

Review for Vivid Dinner and Drinks 5pm

1 month ago
2/5

Service: The Vivid cruise was disappointing as we sat at circular quay looking at a couple of lights on buildings nothing on customs house. No Gumnut babies screened.
Product: Disappointed as we did not think sitting at circular quay for 20 minutes was not much of a cruise.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Vivid Lights Cruise. We were disappointed to read that you felt Vivid Sydney wasn’t to your standards. Our cruise stopped at Circular Quay give our passengers the option to disembark and to give all passengers an unobstructed, 360 degree, panoramic view of the full canvas of lights within the Circular Quay precinct. Vivid Sydney is a government run program that we do not have any input into. We also adhere to strict rules of operating on the harbour, which is outside our control. We apologise for this inconvenience.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

1 month ago
4/5

Service: Staff warmly welcomed us aboard, efficiently seated us and offered welcoming beverages. Menu selections taken and served in a timely manner.
Product: Value for money, amazing experience

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: very attentive staff and spacious environment.
Product: Lovely food and plenty of drink

Review for Vivid Dinner and Drinks 5pm

1 month ago
4/5

Service: The Vivid lights cruise was worth taking . It gave a different perspective to see the lights from the Harbour as opposed to being on the foreshore. Compared to lots of other vessels our ship had plenty of room to move around and good viewing positions
Product: Great value and not overcrowded

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: Good. Go back again
Product: Excellent , Very good! Time is good for us.

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: The cruise, food, wine and staff were amazing, we had an awesome night and thank you.
Product: Great value for money thanks

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Awsome
Product: Would not have gone to vivid if wasn't for your cruise

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: Yes
Product: Meal was better than we anticipated. Drinks good.

Review for Vivid Dinner and Drinks 5pm

1 month ago
4/5

Good service on the boat. Boarding was confusing with limited space to wait but understandable.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Service: We cruise on a wet night got upgraded to a window seat and where well look after with wine and food, even thou Vivid Lights was disappointing we had a fantastic night with the music provided for us. Thank You
Product: Made our night with excellent service

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Boat was beautiful and clean. Staff were attentive and friendly. Food and wine quality good. Would have liked more choices for entree and dessert. Boat spent a considerable time at Circular Quay. Didn’t get very close to vivid installations along Botanic Gardens.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Great experience if you were standing outside but the windows fogged up inside so you couldn't see a thing from inside.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Not overcrowded. Didn't queue for long. Quick one hour loop of the harbour during Vivid was exactly what we wanted.

Review for Vivid Lights 8.00pm

1 month ago
4/5

A very pleasant cruise. The boat stopped long enough for us to go outside and view the Vivid lights and the meals were held till we were back at our tables. Staff were most courteous and entertainment very good.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Service: crew were informative and friendly. We enjoyed the vivid tour
Product: Quite affordable and worth the money

Review for Vivid Lights 8.00pm

1 month ago
4/5

Service was good however it was raining and all the windows were fogged up so you couldn't see any vivid lights.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, we unfortunately do not have any control of this.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 9.15pm

1 month ago
5/5

Service: Really enjoyed my dinner cruise, will certainly go again when I’m back in Sydney next month. I’ve already recommended it to quite a few people. Excellent service and food, and well worth paying a few extra dollars for a window seat!
Product: Excellent value, lovely food and lots to drink.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Loved the cruise and the meal was great! Would recommend the 5pm departure, after that the lines are long...
Product: Great, would recommend!!!

Review for Vivid Dinner and Drinks 5pm

1 month ago
5/5

Service: Efficient and friendly
Product: Good experience;lovely weather

Review for Vivid Lights 7.00pm

1 month ago
5/5

Service: Great way to see the Vivid Lights
Product: Great value for a cruise to see what’s on for Vivid

Review for Vivid Lights 7.00pm

1 month ago
1/5

Service: I spoke with Captain Cook call centre to ask if it was accessible by wheelchair or walker as we hired a bus and driver to take a group of 24 people, I was informed it would be an easy walk down a ramp straight to the boat. On the night there was no parking as ranger told the bus driver to park 300 metres away which meant stairs where in the path, it proved too difficult. The 24 people where very disappointed and a lot of money spent and wasted due to misinformation
Product: I spoke with Captain Cook call centre to ask if it was accessible by wheelchair or walker as we hired a bus and driver to take a group of 24 people, I was informed it would be an easy walk down a ramp straight to the boat. On the night there was no parking as ranger told the bus driver to park 300 metres away which meant stairs where in the path, it proved too difficult. The 24 people where very disappointed and a lot of money spent and wasted due to misinformation

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the government ranger prior to your cruise wasn’t to your standards. The wharf is government controlled that we do not have any input into, including the government employees who control traffic in the surrounding area. All of our wharves and vessels are wheelchair accessible, however how a customer chooses to travel to our wharves is the customer’s prerogative.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Superb service with flavorsome and innovative food for dinner. The cruise into the Circular Quay basin provided a unique opportunity fo be amazing by the VIVID light shows.
All-in-all a highly memorable experience.
Product: All comments previously provided

Review for Vivid Dinner and Drinks 5pm

1 month ago
5/5

Helpful staff, well organised

Review for Vivid Lights 8.00pm

1 month ago
5/5

Service: Excellent service, great food, wine. Exceptional live performance, topped off by the stunning views of the Sydney Vivid exhibition.
Product: Great, we had a coupon, purchased online and redeemed at the kiosk next to Wharf 1.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
2/5

Some clearer signage would help enormously at the jetty. There is a wharf 1 then a wharf 2 at Bangaroo then another wharf 1 and wharf 2 for Captain Cook and assorted cruise boats but ir would make far more sense of all wharves could be numbered consecutively. The checking of tickets was farcical with staff struggling to read our tickets in the dark and why our tickets had to be checked 3 times by 3 members of the staff I have no idea . The cruise itself was fine once we got on board.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the organisation of passengers wasn’t to your standards. The wharf is government controlled that we do not have any input into, including the signage. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

1 month ago
5/5

Friendly couple who greeted us on the wharf and told us when to return for boarding. We just wanted to see the lights from the water so we stood up on the rear deck. As it was a short trip, we did not need to use the bar.

Review for Vivid Lights 8.00pm

1 month ago
2/5

Service: I really did not experience any service it was a one hour vivid cruise so other than the people moving the gang ways I did not meet any one whom worked for Captain cook. For the price I thought the event was a bit of a rip off we cruised from king street wharf to circular quay where we sat for a good 20 mins so I found it all a tad boring to be honest. Having said that the actually boat was in good repair and was conformable
Product: Yes I think it was over priced for what it was

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review about your Vivid Lights Cruise experience. We take pride in the high quality of our vessels and our vessels are always reviewed to maintain a modern image. Rest assured that there was plenty of staff onboard to make sure the cruise was safe and enjoyable. The cruise stayed around Circular Quay for a longer duration as the most spectacular aspects of the Vivid Light Festival is centred around that area.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

1 month ago
2/5

Service: The vivid cruise was actually just a ferry whereas last year it was a huge boat with much better views and comfort.
Product: It was actually a ferry disguised as a cruise

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the vessel wasn’t to your standards. A ferry can be described as a boat or ship for conveying passengers and goods from point A to point B, especially over a relatively short distance and as a regular service. We feel that we have provided a sightseeing loop to display unobstructed views of the fabulous Vivid display. We apologise if you felt this was not the case on this occasion.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
5/5

Service: Great service.
Product: A great way to see the vivid lights.

Review for Vivid Lights 8.00pm

1 month ago
5/5

The cruise was lovely and the staff were very pleasant.

Review for Vivid Lights 7.00pm

1 month ago
4/5

Service: The service was good under very wet conditions, not the best night for Harbour cruise, but we were happy with the event.
Product: Value for money and a great light show.

Review for Vivid Lights 8.00pm

1 month ago
5/5

Service: Excellent , caring , polite ,.We had a Wonderful "I love Shdney ' cruise . My two grown up children , and twin Grandsons (5) We have photos of all Vivid Lights , I enjoy looking at them .
Product: Documentation . Booking this too easy ,

Review for Vivid Lights 8.00pm

1 month ago
4/5

Kept me from getting wet, saved my feet and showed me the vivid lights from a different perspective.

Review for Vivid Lights 8.15pm

1 month ago
5/5

Service: Everything was really nice, especially the service. Really good value for money
Product: Nice and relaxing, excellent service

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: very efficient and well organised
Product: very easy and safe way to see the Vivid lights. Good to get away from the crowds

Review for Vivid Lights 7.00pm

1 month ago
4/5

Service: The VIVID dinner cruise we did we was very good and the service was excellent. The staff certainly went out of their way to ensure you were being well looked after. In regard to the actual menu the entrée of a quinoa and pumpkin salad dome was a little disappointing particularly given the cold weather. It wasn't very nice. The main courses were all as would be expected on a 'bulk produced' menu. Dessert was the same.
Product: The VIVID dinner cruise we did we was very good and the service was excellent. The staff certainly went out of their way to ensure you were being well looked after. In regard to the actual menu the entrée of a quinoa and pumpkin salad dome was a little disappointing particularly given the cold weather. It wasn't very nice. The main courses were all as would be expected on a 'bulk produced' menu. Dessert was the same

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Cruise was good. Dissapointed that it was difficult to take pictures because of the crush of people at the rail outside.

Review for Vivid Lights 8.00pm

1 month ago
5/5

Service: The whole experience exceeded our expectations. What a fantastic way to experience Vivid without the crush of the crowds, the long walks or the cold and rain. The food was better than expected, the drinks free-flowing (very limited range but what was available was fine) and the entertainer was unexpectated and a lot of fun. Thank you!
Product: The whole experience exceeded our expectations. What a fantastic way to experience Vivid without the crush of the crowds, the long walks or the cold and rain. The food was better than expected, the drinks free-flowing (very limited range but what was available was fine) and the entertainer was unexpectated and a lot of fun. Thank you!

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
2/5

While standing out on the top deck, it was very difficult to hear any of the announcements made by the captain. Cruise was late leaving, stopped for reasons unknown and not scheduled in circular quay and then the remainder of the cruise was rushed. On the whole, it was not a great experience.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the cruise itinerary wasn’t to your standards. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We apologise if you felt this was not the case on this occasion.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
1/5

Went for vivid. Was told to arrive half an hour before departure were not allowed to board until 10 minutes before departure.

Was a rainy night, windows all fogged. Boat was far away from lights. Pretty poor experience.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, we unfortunately do not have any control of this. The wharf is government controlled that we do not have any input into, including the shelter or lack of.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 7.00pm

1 month ago
5/5

Service: The cruise was really comfortable, we had great views from the deck.
We had a few drinks from the bar and really enjoyed the experience. It’s was great value!!
Product: Great views!! Loved the whole experience.

Review for Vivid Lights 5.45pm

1 month ago
2/5

Service: The cruise itself was fine but the pre-departure process was not well organised. There was no clear instruction what to do when we got to the wharf so many people were just hanging around at the wharf, in the rain. It was very wet and cold and there was almost no shelter. After a while someone showed up and told us we needed to pick up our tickets (at a counter hidden away) and wait at a different spot. It probably wouldn't have been so bad if the weather had been more forgiving, but really could have been avoided with some clear instructions on the booking confirmation (and sorry but having to search on your website only to find 'departure at Wharf 1' is not good enough - try waiting there on a cold wet winter night).
Product: The cruise itself was good, even though it was wet and cold we could still enjoy clear views of the harbour on the deck.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt Vivid Sydney wasn’t to your standards. The wharf location is listed on all Captain Cook Cruises correspondence throughout the booking. There is also a clear map to show customers a visual representation of the wharf location. Whilst we always try to make customers journey to us as convenient as possible, journeying to and from our vessel is completely out of our control. Our staff are present to control the large crowds for the convenience and fairness of our passengers as an additional courtesy. We apologise for this inconvenience.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
2/5

Service: I enjoyed the cruise, but there was nothing EXTRA about it.
Product: I was disappointed, but realise that Cpt Cook Cruises have no control over VIVID

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt Vivid Sydney wasn’t to your standards. Whilst we enjoy and admire Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, you are correct in that we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We also adhere to strict rules of operating on the harbour, which is outside our control. We apologise for this inconvenience.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.15pm

1 month ago
4/5

Service: We found the service to be very good on a very busy night. Boarding was slightly chaotic but handled very well.
Product: I thought it may have been slightly overpriced as we only had one alcoholic drink & one soft drink each (our choice, but more was available if desired). I like a coffee after dinner but that was extra. The meal was quite nice although my chicken could have been slightly hotter & the carrot a bit softer. The venue was well set out and tables nicely set although quite noisy with a large crowd during Vivid. We still enjoyed the evening. We also paid extra for a window seat.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Celebrating my boy 9th birthday and the staff n MC make him feel very special that night by announcing his name n singing happy birthday to him🎉🎉🎉🎉
Product: Nice n tasty. Plenty of wine to drink

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Great value for money. Not over loaded - still plenty of room to move around inside or on deck. Left on time. Great way to see Vivid highlights in one hour.

Review for Vivid Lights 6.45pm

1 month ago
4/5

Service: Easy booking website, user friendly and efficient.
Product: Easy check in, good food, great service

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
4/5

Service: Easy to follow and book online and also print out . The trip was wonderful and would recommend Captain Cook Cruises and will use them again
Product: The trip was fantastic took us to see everything and we had a great driver that new where to show us all the lights very impressed.

Review for Vivid Lights 5.45pm

1 month ago
5/5

Service: Outstanding! We had booked a cruise on a small boat but we were very fortunate to be upgraded to a larger one with heating, a bar, toilets and a fantastic rooftop which made Vivid even more enjoyable!
Product: Just great value for money!

Review for Vivid Lights 5.45pm

1 month ago
2/5

Service: Service was 5 star. Wish they could 1) turn off interior lights so you could see the lights without going outside and 2) control the crowds that gather in front of those of us that arrive early and get a seat. Late arrivers stand and crowd less than a foot from your legs while you are seated and totally block the view.
Product: Turn off interior lights. Block peopel from standing in front of people in seats

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the passenger numbers and interior lights on your cruise wasn’t to your standards. We provide views of the vivid lights to the optimal amount of passengers per cruise. We always ensure customers have access to the whole of the vessel and whilst we encourage our passengers to spread out throughout the entirety of our vessel, we unfortunately do not have any control of this. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. We will certainly forward your comments to our hospitality manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Excellent service. shame about the weather.
Product: bridge and circular quay great, opera house very ordinary, botanical gardens, not half as good as last year.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt Vivid Sydney wasn’t to your standards. Whilst we enjoy and admire Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We also adhere to strict rules of operating on the harbour, which is outside our control. We apologise for this inconvenience.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
4/5

Service: Service was very good. Staff very polite & helpful.
Product: I thought it was good value for the money.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Service: Clean deck, courteous staff, on time . Time and money spent well.
Product: Properly planned . Didn't rush and stopped at a good view of opera house for almost 10 minutes. Lot of happy faces on the deck.

Review for Vivid Lights 6.45pm

1 month ago
5/5

Service: Friendly staff, great time had by all.
Thank you
Product: Definitely value for money. Staff were friendly and we all had a brilliant night.
Thank you

Review for Vivid Lights 6.45pm

1 month ago
2/5

Service: Captain was informative, staff was friendly. Unfortunately it was a very rainy evening which made it difficult to see through the windows, and the top deck was too windy, can't change the weather, so no fault of the service.
Product: Again the vivid experience was overall ok, just not as exciting as we were expecting.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, we unfortunately do not have any control of this. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 5.45pm

1 month ago
4/5

The time we chose wasn’t too busy which made the boat ride to watch a Vivid lights more enjoyable. We were able to relax at our tables with our drinks and go up to the top when we wanted to. Staff were friendly and it was a nice 1 hr trip.

Review for Vivid Lights 5.45pm

1 month ago
4/5

Nice experience.

Review for Vivid Lights 7.00pm

1 month ago
4/5

Always a great night )

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Fantastic as always, would definitely use again :)

Review for Vivid Lights 6.45pm

1 month ago
4/5

Service: The line going into the boat is not organised. I saw people in the wrong queue and missed out their cruise.. I have to keep asking questions to where is our boat. and what time etc etc.. Inside the cruise, food, drinks & service is all perfect. Im hoping the outside service will improve.
Product: Foodwise you can do better. Salmon cook well but no flavour.

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Vivid dinner and drinks...Great food, great service, lovely decor, beautiful sights, will book again!

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

All of my 50 guests were up dancing on the dance floor... Dinner and bar package was great. Regards,

Steve Gatland

Steve Gatland
Owner Operator
Mid Coast Shuttle / Coach Tours Australia
The Bus & Coach Charter Specialists
PH 02 6552 9114
M 0411 568 022
E [email protected]
W www.coachtoursaustralia.net.au

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
5/5

Exceptional customer service, well done team

Review for Vivid Lights 5.45pm

1 month ago
5/5

The service was amazing & helpful staff.
We both enjoyed the creative 3 x course meals & the selection of beverages

Review for Vivid Dinner and Drinks 7.30pm

1 month ago
2/5

Service: We booked a cruise purely to get a better view of the vivid lights. Unfortunately the number of people on board made it impossible to see anything. Even after we moved from our seats, which we lined up for over 30 mins for, We couldn’t get anywhere near the edge to get a good view or even a photo without someone else’s head in the way. I understand the Vivid crowds are big but if you’re going to provide a service to see the lights perhaps put a more reasonable cap on the numbers
Product: Wouldn’t buy it again, disappointed

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the passenger numbers wasn’t to your standards. We provide views of the vivid lights to the optimal amount of passengers per cruise. We always ensure customers have access to the whole of the vessel and whilst we encourage our passengers to spread out throughout the entirety of our vessel, we unfortunately do not have any control of this.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 6.45pm

1 month ago
5/5

Absolutely I will recommend, very helpful great customer service and great deals.

Review for Vivid Lights 8.15pm

1 month ago
4/5

Service: the staff were very efficient getting us on board in the rain - but very disappointed in what we could see from the boat - very few lights - thought we would be closer to shore to see what was going on at the Botanical Gardens and the Opera House
Product: as we did not get our monies worth - did not see many lights -

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, we unfortunately do not have any control of this. The wharf is government controlled that we do not have any input into, including the shelter or lack of.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 8.00pm

1 month ago
5/5

Service: I purchased discounted tickets online through the Entertainment Book offer, the tickets were almost half price, it was a good deal.
Product: It started raining while we were queued at the quay (no cover), luckily we had umbrellas with us, a number of people queuing ran for cover. And unfortunately, because it was raining, the boat windows fogged up with condensation so we had to continuously wipe the windows to try and see out. If it had been a fine night and we could have gone up to the viewing deck, it would have been a lot better.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Lights Cruise. We were disappointed to read that you felt the weather wasn’t to your standards. Whilst we hope like all our passengers that the weather will stay fine, we unfortunately do not have any control of this. The wharf is government controlled that we do not have any input into, including the shelter or lack of.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Vivid Lights 9.15pm

1 month ago
5/5

Service: Total overall service was very high and professional.
Product: Felt a little rushed and would have been a little nicer to spread the time out.

Review for Vivid Dinner and Drinks 5pm

1 month ago
5/5

Great service, enjoyed the Cruise.

Review for Vivid Lights 7.00pm

1 month ago
5/5

Service was excellent as was the meals. Special attention given to celebrations and the live music was excellent.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: Excellent service and great night out
Product: Beautiful views of harbour and lights opera house

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Fast, efficient and friendly service. Good value for money.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Great date night. We had fun with dinner and drinks and the scenery was stunning. Great to see all the vivid lights without the crowds!

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Efficient boarding. Lovely atmosphere in restaurant. Good service and food on board.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Outstanding. The staff were courteous and prompt with their service
Product: Boarding was effortless. Seating allowed for a great view. Food was superb. View from the top deck was amazing!

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

It was very nice experience and the expectations were met

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: The whole experience - cruise, food and drinks was wonderful - great service and friendly staff both onboard and on the dock while waiting to board! We have already recommended the Vivid cruise to friends. Well done!
Product: Value for money and easy booking - thank you!

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Easy to book. staff were all fabulous
Product: Food was beautiful. We had a window seat that ensured great views

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Very organised.
Friendly staff.
Clean restrooms.
Lovely music.
Product: Very good. Could have more vegies.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: We did a Vivid dinner cruise, we had a great night, the service and food was excellent.
The boat had very large windows so everyone had a great view
Product: Great value and service

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Absolutely wonderful cruise. Staff attentive and helpful. Excellent food. Very good value for money.
Product: A positive experience in all aspects

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Lovely food and fantastic service. Thank you for the wonderful evening.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Would highly recommend the Sydney Harbour dinner cruise - staff were very attentive and service was very professional. The 3 course meal was delicious, and facilities really good. Had a wonderful experience. It was definitely the best way to see Vivid lights.
Product: Purchasing the tickets online was very easy and information supplied accurate and extensive. Just had to go to the CC Cruise booth at the dock to pick up boarding tickets. Staff were efficient and friendly.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: The staff were very good. Attentive and professional
Product: Comfortable relaxed setting with lovely surroundings

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

It was a fantastic experience. I had just broken my foot while visiting Sydney. I really wanted to see vivid as a bucket list thing. As I could not walk the cruise dinner and drinks was perfect and stunning. The food service drinks and view where fanominal. Have. Recommended to all my friends
Ga

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
2/5

Having been on your Australia Day lunch tour which was fantastic enjoyed by the eight people in my group
I . found this Vivid dinner cruise extremely disappointing a special treat for myself and my adult daughter travelling from Queensland and Northern NS W to attend Vivid. The food was terrible, salmon grossly over cooked the chicken dry. As for the welcome drinks waiter need heaps more training

Roslynn Mcdermott
,
,

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. We were disappointed to read that you felt the food and service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We apologise if you felt this was not the case on this instance. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.


Once again thank you for your feedback.


Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

We would definitely book again for another Captain Cook Cruise. The meal was excellent maybe the dessert a little too sweet but everything else was great.
Plenty of drinks offered which made us feel we were at home not like most pre paid dinners with drinks included.
Of course the Vivid light show was amazing so pleased we booked a window table😊👍

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: The food and wine were excellent. We also had a really good view of all the lights
Product: As before in the first appraisal

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Great service for a great price
Product: Great service for a great price

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: The entire experience was good quality. The meal was of a high standard and the drinks were poured freely and not limited to a glass on arrival.The keyboard / vocalist player was very enjoyable and not too loud.Staff were attentive and very pleasant.The trip was very relaxing and it was a perfect way to see the vivid lights festival. Congratulations
Product: Excellent value for money. The quality of the food and drinks was very good. Great service and attentive staff.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: efficient from ticketing to boarding and table service. we were made to feel special which enhanced our 2018 Vivid experience
Product: quality experience, great meal with drinks included and superb Vivid festival views

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: We missed our boat! A combination of getting lost abd elderly parents, one on a walking stick, meant that we were much later arriving at the wharf than planned. The staff were incredibly helpful in organising our passage on a later boat, at not too much more cost. All the staff on board were friendly, helpful and knowledgeable. Was a great experiences all round. Fantastic way to see Vivid.
Product: Food was great, staff were incredibly helpful and friendly. We had window seats so view was fabulous.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: Service very polite with a relaxed manner. We had a lovely night.. Food was good, drink was good.
Product: It was a gift from our family

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Staff were very helpful and courteous. Meal was lovely, dining room good and not overcrowded with room to move between tables. We enjoyed the experience and being able to see the Vivid installations from such a comfortable and easy to see location was great.
Product: Very enjoyable experience

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

The staff was amazing - they picked on things I had softly asked at point of booking and they were across it when I got there.

Again - Well done to the staff.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Fantastic way to spend your birthday great night out
Product: Great food and service and staff very friendly

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: Gisele the crew member that attended to us was helpful, courteous and friendly.
I notice she was o with other passengers on board as well, which tells me she is very good at her job

before boarding I made a couple of enquiries on where to board and what was included and everything was clarified/explained to me courteously and clearly.
Product: beautiful diner and drinks very appropriate for the time of the year and location

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Excellent service. Our waiter was very attentive.
Product: Food was good. Also although I was told on the wharf we didn’t have a window seat & would have to pay extra, this wasn’t the case when we boarded and were seated at a window. Thank you.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

They did everything very well and we would be happy to recommend.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: The staff were freindly efficient and extremely professional, the music was very enjoyable. A great night, thank you.
Product: We had a great night and the atmosphere was electric, thoroughly recommend it.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
2/5

The dinner was nice the experience of Vivid was poor in comparison to previous years.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner and Drinks Cruise. We were disappointed to read that you felt Vivid Sydney wasn’t to your standards. Whilst we enjoy and admire Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We also adhere to strict rules of operating on the harbour, which is outside our control. We apologise for this inconvenience. We agree that the great dinner makes for an enjoyable experience.


Once again thank you for your feedback.


Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Excellent food and service

Fabulous views of harbour and Opera House showing off Vividwould
Product: Everything was perfect from beginning to end

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Service, food, seating,and staff were excellent.my
Product: Value for money, my guests enjoyed it thoroughly. Will definitely cruise with you again very soon on a whale watching cruise.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Excellent food friendly waiting staff

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Good food and included drinks. Highlight for us was the piano player and being able to have a dance. A lovely evening!
Product: Perfect relaxed night. Great staff and bonus piano player who was fantastic - thoroughly enjoyed our night

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Good things:
Great service & tour for Sydney Vivid festival 2018.

Challenges:
Need to improve quality of diner set, especially dessert.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: It was Vivid Sydney so it was beautiful but it was my wifes birthday and when i told them they sent out a sparklers and sang happy birthday excellent...
Product: Excellent night thank you for the great experence.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: The cruise was excellent as was the meal and service, but since the cruise was mainly to see the lights of Vivid Sydney it was a little disappointing as they were not turned on until 6pm (cruise started at 5pm). Would go on the later cruise if we did it again.
Product: Dinner was good, except for the entrée. Quinoa not a favourite. Chicken dish for the main was excellent. Dessert was simple but nicely presented - vanilla/chocolate cake with sauce.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Everything was great, the meal, the service, the boat it self, the light show and even the weather was good.
Product: Excellent value for money.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
4/5

Service: allocation and direction to table. attentive wine and food wait staff.
Product: good views with slow passage turning so all sides could enjoy

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: We had a fabulous dinner cruise around Sydney Harbour during Vivid. The service was great and the staff couldn't do enough for us. We got to see the lights from the comfort of our dining table or we could go outside and see everything from the top deck. A wonderful experience and we'll definitely do it again.
Product: Great value for money. It was good to sit in comfort and be shown the lights of Vivid.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Once again our experience was fantastic. Boat is always on time, staff are friendly, efficient and know what they are doing. Our seats were all fantastically set. Food was great - (orange dessert maybe only 3 stars) All our guests loved it and we will be back on again soon. We love to organise a large group for the front private room. We take our kids and have a lovely family function. We even took our own music this time.
Product: WE love that the cruise is only for 1 and a half hours . Perfect time to catch up, eat and give the kids a harbour experience. Food and drinks are perfect

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Staff were really nice and welcoming - nothing was a problem - great cruise
Product: Great cruise - great time - great experience

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: It was a lovely cruise. There was plenty of space between tables, so not overcrowded. The food and drink were excellent and the service was equally good.
Product: Very good value for money. A great, relaxed way to enjoy Vivid with good food, wine and live music. Excellent service and well maintained vessel.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: I feel the main course was a bit small in quantity, whilst very good.
Product: No telephone contact with the office is poor customer service.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Everybody totally enjoyed and had a great time. Food and service was perfect.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Excellent service wonderful food wine and music - the lights were great too 👍
Product: Wonderful service food wine and music 👍

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

all the staff we’re welcoming and the food 🥘 was very good yummy😋. Looking forward this year again 😍🙏

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: good food . excellent service
Plenty of good wine
Product: all Ok no stinting
plenty of all sorts

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: I was amazed that the service was so top end; especially with so many people. We have traveled the world and this our second cruise with Captain Cook and both had excellent, happy servers.
Product: The price was really reasonable for dinner and unlimited wine.
Plus a cruise long enough to enjoy dinner without rushing.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
4/5

Service: Service was good but timing was bad. Meal brought to table while we were on sky deck looking at Vivid lights at Circular Quay, which was motivation for our cruise.
Product: Timing of serving meal was wrong.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

The services on the boat was excellent, my husband is confined to a wheel chair and all efforts were made to make sure he was comfortable and had what ever we needed.
our waitress for most of the cruise (Anna) was fabulous, wonderful customer service.
Thankyou

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: Boat was spacious, staff were polite and obliging, Food could have been of a higher quality at that price range food selection was bland.
Product: Vivid: enjoyed that the boat ventured into Circular Quay twice and at 2.5 hrs was ample time to view and dine

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Vivid. Food, wines,entertainment, and TSydney Harbour.....WOW!!!
Product: Sensational...a must do from the bucket list.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Loved the cruise and dinner. Easy boarding, great food and excellent staff. Whole experience was fantastic and Vivid as a backdrop was awesome. Would highly recommend this cruise.
Product: Great service and fantastic cruise

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Although my wife and I enjoyed the evening, the food was and the harbour cruise was good, we thought that the aim of the cruise of VIVID was lost. There was not much of an emphasis on the lights and atmosphere of VIVID. A small commentary would have been good especially for OS visitors.
We also felt a little rushed in terms of dinner. The main push was cleaning up for the next group to come in and have their turn.
Your waiters were nice and friendly although they added to the send of rush. They did not come and check if we wanted extra drinks, we had to go and get some from the bar.
A suggestion may also be to add some VIVID lights on board to add to the atmospher.
Thanks

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

The service, attention and friendliness of the staff was first class. A very enjoyable Vivid Cruise. Thoroughly recommend it.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
4/5

The service on board was excellent. Can’t fault it. It was sad to see that tables at the windows remained vacant throughout the cruise even though the cruise wasn’t booked out. I understand there was an extra cost for window seats but if they remained vacant those on board should have been able to use them.

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: The service aboard was excellent! We celebrated my mum’s birthday on that night. The waitress arranged the sparkling candle on the cake. The guy who played the keyboard organised the birthday song and also played a Chinese song for my mum.
Product: When I was booking I was so confused with window table option. I couldn’t find it:( On the night before boarding I went to one of your service centre near Sealife to see if I would have the chance to book the window table. Your staff ( a middle aged lady ) talked to me so impatiently. She didn’t address my question and pointed the map to tell me to go to wharf no 1. I had to ask the same question again. She told me impatiently that it meant the window table was sold out.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner + Drinks Cruise. We were disappointed to read that you felt the service in our ticket office wasn’t to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for our reservations is very disappointing to receive. A copy of your feedback has been forwarded onto our reservations manager. Our staff are trained to provide our customers devoted and efficient service on-board, so we’re pleased that you felt this was the case. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Wonderful evening on Captain Cook VIVID cruise. Staff so accomodating and very professional......meal was so delectable and as much wine, beer and soft drink that you requested. Unfortunately the table behind us took liberties and drank so much they were loud. Some people just cannot help themselves!!!

The boat is very smooth and able to bring us in close to every VIVID water attraction with great views from our lower deck window table.

Third time on Captain Cook cruises and this Company never disappoints. Perfect evening
Product: 5 star meal and boat at a very reasonable price

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: The cruise was great the service was very good.
Product: Very enjoyable for the whole family

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: The crew are very helpful and friendly and provided a very good service
Product: Lovely meal and very cooperative and friendly staff

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: Everyone was so lovely helpful and hospitable
The food was so much better than expected !
The music and ambience was fabulous
Product: It was a very professional operation

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service to tables around the windows seemed to get more attention

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: Efficient entry. Friendly staff. Champagne and wine and 3 course meal plus cruise for Vivid was good value. Clean ship.
Would book again and have told many people how impressive it was.
Product: See previous comment. Impressive.

Review for VIVID 5PM DINNER + DRINKS

1 month ago
5/5

Service: We loved everything about this evening, the food was excellent and the staff were very attentive. The vivid light festival was the icing on the cake.
Product: Excellent evening m, beautiful food

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

First class in every aspect

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
5/5

Service: What a great night at Vivid. $105.00 covered
2.5 hour cruise around Sydney Harbour, 3 course meal & selected alcohol/soft drinks. Weather was kind to us, music was enjoyable & people of all ages onboard. Have already recommended it to family & friends
Product: No complaints, great night, already recommended to family & friends

Review for VIVID 7.30PM DINNER + DRINKS

1 month ago
4/5

Service: Prompt table service
Product: Not enough focus on vivid

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Vivid Dinner + Drinks Cruise. We were disappointed to read that you felt the views on your cruise wasn’t to your standards. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. We also allow customers access to our sky deck at all times during cruises, presenting customers with 360 degree panoramic views of the Vivid skyline.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for VIVID 7.30PM DINNER + DRINKS

12 months ago
5/5

Great food and service. Amazing way to enjoy Vivid.

Review for VIVID 7.30PM DINNER + DRINKS

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