Seniors Festival Harbour Story Premium

Experience the beauty of Sydney Harbour aboard our premium sightseeing cruise at a great rate during Seniors Festival 12-23 February 2020.

SENIORS FESTIVAL 12-23 FEBRUARY 2020

NSW Seniors Festival is the largest celebration for people over 60 in the southern hemisphere. Captain Cook Cruises is proud to be a participant again this year with special fares for Seniors on some of our most popular Sydney Harbour cruises.

ELIGIBILITY
To be eligible, you must hold a NSW Seniors Card (New South Wales permanent residents aged 60 or over and work no more than 20 hours a week in paid employment) or hold an Australian Senior Pensioner Card (means tested). All guests in your booking must hold a valid Seniors Card, and present Card at check-in for verification.

HOW TO BOOK SENIORS FESTIVAL SPECIAL CRUISES

  • When booking online please enter the promotional code SEN-PEN at checkout. This will reduce the total price of the booking
  • Please note it is your responsibility to check the price is correct prior to entering your credit card/payment details
  • All payments made are final and non-refundable
  • Discounts cannot be applied after a booking is confirmed
  • If unsure please call Reservations on +61-2-9206 1111

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

*From time to time, due to maintenance and scheduling, vessels may change. Vessels may include John Cadman 2 or Captain Cook 3.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Responsible Service of Alcohol Policy

Accessibility for people with a Disability Policy

Inclusions

  • Quality sightseeing cruise experience aboard premium sightseeing vessels
  • Glass of sparkling wine
  • Vittoria coffee or a selection of fine teas
  • Captain’s morning or afternoon tea box selection
  • Personalised commentary of the stories of Sydney
  • Daily from 10.00am or 2.15pm, up to 2.25 hours

Need to know

  • Seniors Festival 12-23 February 2020
  • Event Special from $29.50 per senior
    - Normally $59
    - Limited availability 
    - Enter promo code SEN-PEN at check-out 
    - See More Info for Eligibility & How to Book
    - Terms & Conditions
  • To book: Select AM or PM in the 'Book this cruise' box
  • Special Event Conditions
  • Download flyer

Timetable

Departs Circular Quay Wharf No.6
Daily 12-23 February 2020 Depart 10.00am, return approx 2.15pm. Depart 2.15pm, return approx 4.00pm

Car Parking  Please check your date for road closures 

Find Us

YOUR SAY VIVID DINNER & DRINKS - Captain Cook staff just keep getting better the more we sail with them. The meal was very good and the lights were magnificent. This company and this tour are highly recommended. Thank you Captain Cook Cruises for a great night. Anonymous, NSW

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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95 % approval from 205 responses

Date
Rating
15 hours ago
5/5

Service: Every aspect of the service was excellent. From check-in and boarding it was easy. The food was well presented and very tasty.
Product: We were lucky enough to get our tickets for half price through the Seniors website

Review for Harbour Story Premium - Morning

17 hours ago
4/5

Service: Staff looked after us well and commentary interesting but our cruise appeared to be shortened when we called into Darling Harbour to pick up provisions and luncheon people .
Product: Cruise was not as informative as usual on western side of The Sydney Harbour Bridge .

Review for Harbour Story Premium - Morning

18 hours ago
5/5

The service and professionalism was excellent all round.
Pity the whales chose not to appear but that’s of course not your fault.
My only comment is that you are extremely generous to refund 80% of the cost when the passengers don’t see any whales. Particularly on the day I went when we had a magnificent display by, we were told, 200 dolphins!

Review for Harbour Story - Afternoon

2 days ago
5/5

Service: We really enjoyed the harbour cruise having not been to Sydney before. The commentary was great and we learnt a lot of Sydney history. The harbour is a wonderful beauty.
Product: The service was great and we enjoyed the commentary.

Review for Harbour Story Premium - Morning

2 days ago
4/5

Service: Très bon service
Product: Bon moment dans la baie de Sydney. Personnel sympathique.

Review for Harbour Story Premium - Morning

3 days ago
5/5

Service: The lady who provided the commentary of our Sydney harbour cruise was excellent. Clear concise and very knowledgeable.
Product: Nice coffee and good morning tea selection

Review for Harbour Story Premium - Morning

7 days ago
2/5

NA

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Excellent commentary and it was a nice touch having a drink when we walked on board. Those cakes were also delicious! Speakers were a little hard to hear when sitting outside but was able to hear most of it.

Review for Harbour Story Premium - Morning

2 weeks ago
4/5

Service: I would definitely go again. enjoyed the cruise.
Product: enjoyable and interesting cruise

Review for Harbour Story Premium - Afternoon

3 weeks ago
5/5

很棒的巡航线路,沿途风景都很棒。
船上提供的茶点和咖啡都不错。
唯一的不足是解说,或者干脆不要解说也可以。

Review for Harbour Story Premium - Morning

3 weeks ago
5/5

Service: Excellent service and commentary. Great value
Product: As above

Review for Harbour Story Premium - Morning

3 weeks ago
5/5

Service: Yes would recommend to others, and have done. Always enjoy the commentary and the company of others enjoying the same thing. Get to meet O/S visitors. I like that you have birthday prices/ and up to more fancy bookings. So everyone can enjoy the harbour.
Product: A/A

Review for Harbour Story Premium - Morning

4 weeks ago
4/5

This cruise is always a highlight when we have American friends visit us in Sydney. The narration is a good combination of sights and history. The glass of sparkling to start is a very nice touch, but the package of food boxes in mid-afternoon is overkill.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: Sarah was awesome
Product: Sarah was awesome

Review for Harbour Story Premium - Morning

1 month ago
2/5

Service: Horrible vessel. Ugly, and only few seats outside. I remember booking with matilda cruises years back. Such a nice boat. And tables and chairs on the deck and it departed from darling Harbour which is much nicer location. The 'cruise' now was worse than the Manly Ferry which is an iconic. It spoiled my birthday to be honest and did not impress my guests either
Product: See above

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Value for money Standard cruise on the harbour suited to tourists but the sound system needs improvement

Review for Harbour Story - Afternoon

1 month ago
5/5

This was an excellent cruise. We went into parts of the harbour we had never seen. Your commentator (Elizabeth?) was really knowledgeable. She spoke clearly and with some humour. Other staff were also very efficient and courteous. With the added bonus of a bar, and tea/coffee I consider this to be a good value cruise.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

The staff are amazing and a big salute to the skippers in both vessels as we arrived at the wrong wharf and only had 15min to get to the vessel , we were transported from one wharf to the other without any fuss , we did the science cruise and enjoyed 2 hours on the most beautiful harbour in the world
What a way to show off our beautiful city to visitors

Review for Harbour Story Premium - Morning

1 month ago
5/5

It was enjoyable to sit back and relax with a wine, coffee and snacks and see the views of Sydney Harbour. Commentary was informative but not over-bearing. Crew were polite and helpful from start to finish.

Review for Harbour Story Premium - Morning

1 month ago
5/5

Staff was pleasant and service was excellent

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Excellent trip, very informative

Review for Harbour Story Premium - Morning

1 month ago
5/5

Relaxing day

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

The cruise was excellent, we took our friends from South Africa on the harbour and they loved it, the champagne was a great touch to start the day and the quality of the coffee and cakes simply added to the occasion. Bob gave information which our friends soaked up , a great morning, couldn't recommend highly enough. Thanks, and a good price !

Review for Harbour Story Premium - Morning

1 month ago
4/5

Great cruise and commentary. Unfortunately if you are seated on the outside deck right at the rear of the boat it is really hard to hear.
The cruise combined premium and standard tour. There was no information provided with regards to receiving your complimentary afternoon tea. So, without asking would not have known the procedure.

Review for Harbour Story Premium - Morning

1 month ago
5/5

Service: It was a wonderful experience to explore Sydney by cruising. I definitely recommend Captain Cook's Sight Seeing Cruise for those who visiting Sydney or want to explore Sydney.
Product: The view of Sydney popular places amazed me!

Review for Harbour Story - Afternoon

1 month ago
5/5

Service: Great value for money, good commentary.
Product: Great story telling

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Service: Enjoyed the cruise, very relaxing
Product: Good value

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: Professional service, very organised. Boat was clean and tidy with plenty of space. Staff were friendly and helpful. Commentary was relevant, interesting and fun. We saw the main points around the harbour and had additional places pointed out to us along the way.
Product: Good value cruise which was easy to book online.

Review for Harbour Story - Afternoon

1 month ago
2/5

We could hardly hear the speaker outside on the ship. Missed a lot of information.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance between providing information, humor and interactions, as well as volume - can be difficult as each customer has tastes and preferences. However, Please be assured your thoughts will be forwarded to our hospitality manager for review

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story - Afternoon

1 month ago
4/5

Service: Trevlig tur och guidning.
Product: Bra information av trevlig personal

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Service: Excellent
Product: Informative and relaxing

Review for Harbour Story - Afternoon

1 month ago
5/5

My family's really enjoying the long two hours harbour story cruises. Journey through the harbour while we relaxing enjoying biscuits and coffee. The Cruises look very modern had clean. Great service from all Captain Cook.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: Fantastic Cruise. It was guided tour around Sydney harbor. Nothing to add. A+.
Product: Easy on line booking.

Review for Harbour Story - Afternoon

2 months ago
5/5

This cruise was perfect for our overseas guests, was very enjoyable and Educational with the history of Sydney harbour. The champagne and food was also very nice,highly recommend. Thank you

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Excellent service and really good value for money
Product: Good value for money

Review for Harbour Story Premium - Morning

2 months ago
5/5

Service: Very informative commentary and the gentleman was easy and clear to understand. Would highly recommend to anyone.
Product: Easy to obtain

Review for Harbour Story Premium - Morning

2 months ago
4/5

Service: I thought it was very good and reasonably priced the tour guide was knowledgeable and informative and aware of his surroundings and past on about it getting rough as we past through the wake of other boats.
The only fly in the ointment is if you don’t drink tea and coffee you have to pay extra for soft drinks.
Product: Definitely value for money especially as we paid for the coffee and biscuits up grade for the normal tour price.

Review for Harbour Story Premium - Afternoon

2 months ago
1/5

Service: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.
Product: The volume of the audio was too low to hear out in the harbour with the noise of the winds and waves. On the other hand, the catering was very poor. We booked a “premium” experience which included sweet and savoury treats and tea and coffee. We had to ask for them at least 3 times until someone brought them to our table unpleasantly. The sweet and savoury snacks were served in 4 carton boxes for each of us and mine was all sweet - did not have anything savoury in it whereas my mum and dad had 3 sweet and 1 savoury snack each. The staff were rude and it definitely WAS NOT WORTH THE MONEY overall. Sydney ferries are very cheap and you can have a great time seeing the same everything on them. Plus staff are very friendly.

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. As you're aware, finding the right balance between for volume can be difficult as each customer has tastes and preferences. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again your your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruise

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Good day with the family! Nice commentary on a great day.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: The cruise fulfilled our expectations and we were pleased just how close to the shore it actually went. Even though we are locals, we had an overseas visitor with us and she just loved it despite the smoke haze.
Product: We selected our cruise and found we had a discounted rate - bonus!

Review for Harbour Story Premium - Morning

2 months ago
4/5

Staff were delightful. Very relaxing afternoon. Will do it again. History as well as harbour voyage around this beautiful harbour. Perfect for all age groups.

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Efficient and helpful
Product: Great commentary and sight seeing

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Very good all round. Would have rated 5 stars -maybe it was me but I seem to have missed commentary on/ close up/stop @ Fort Denison/Pinchgut Is. Could have also given us a look down towards Darling Harbour.

Review for Harbour Story Premium - Morning

2 months ago
4/5

Nice and friendly service with interesting information along the cruise.
As a tourist to Sydney, the harbour cruise is the ideal start of your visit.
Without it, you don't realise how big and beautiful the city is around the harbour.
On our next trip we will be using the 2 day Hop-on-Hop-off cruise.
Perfect to explore the city.

Review for Harbour Story Premium - Morning

2 months ago
5/5

Service: We was in Sydney Australia for my wife’s 75th Birthday, we book the cruise and my wife is one not likely to travel on water but she really liked the two hours going around the Sydney Harbour and the lady telling us what happened all them years ago.
We thank you and your team for a very enjoyable time.
Product: Just grate it was a wander full time.

We was inside and at the front so as we are told what we are looking at we could see it clearly.

Review for Harbour Story - Afternoon

3 months ago
5/5

Excellent service, friendly staff

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

We loved the cruise - it was a fantastic way to see Sydney Harbour. The tour commentary was excellent, and Elizabeth was a wonderful host. Really enjoyed the yummy afternoon tea.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Fantastic service, friendly staff and the tour guide was very knowledgeable and a very lovely lady
Product: Fantastic cruise great value and very friendly knowledgeable tour guide

Review for Harbour Story Premium - Morning

3 months ago
5/5

Thought the overall experience was excellent, our tour guide was excellent and personable - gave out so much information suggested googling after the trip. The information was faultless. The ride smooth. The food left a bit to be desired thought the boxes couldn't have been nicer.

Review for Harbour Story Premium - Morning

3 months ago
5/5

Good service, left on time very informative

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Excellent storiestold on trip around Sydney Harbor ! Great views.

Review for Harbour Story Premium - Morning

4 months ago
5/5

スタッフの方は皆親切で、素晴らしい接客を受けました。スパークリングワインや紅茶、クッキーをいただきながら、気持ちよくクルーズを楽しめました。船から見るオペラハウスやハーバーブリッジをはじめ、どの景色も最高でした。また、他の乗客もフレンドリーな方が多く、写真の撮り合いや会話を楽しみました。素敵な時間をありがとうございました。次は夜景クルーズに乗りたいです。

Review for Harbour Story Premium - Morning

4 months ago
2/5

Zelfbediening !had hogere

Response from Captain Cook Cruises: Geachte klant,

Bedankt voor uw recensie. Wij vinden het jammer dat onze diensten niet voldaan aan uw standaard. We kunnen u verzekeren dat ons personeel is getrained om onze klanten efficiente en juiste diensten te verlenen. Wij moedigen klanten altijd aan om met de Cruise Directeur te spreken wanneer er bezorgdheden ontstaan ten opzichte van eten, drinken en onze diensten, omdat zij deze problemen direct kunnen verhelpen. Wees alstublieft gerust dat uw bezorgdheden zijn overgebracht naar onze catering- en hospitaliteitsmanagers.

Nogmaals bedankt voor uw recensie.

Met vriendelijke groet,
Hoofd Klantenservice
Captain Cook Cruises

Review for Harbour Story - Afternoon

4 months ago
4/5

Service: The cruise was smooth and staff helpful. The commentary was interesting and we learned a alot It was a very pleasant way to spend some time on the harbour.
However, booking the tickets online was not easy. We nearly gave up. In the end I still did it wrong!
I would not recommend using your online booking service. You really need to ensure it meets the needs of all digital users.
Product: as above, I have explained it.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the product. Please be assured your concerns have been forwarded to our web manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

4 months ago
5/5

Service: Great vessel - friendly staff and live commentary
Product: Great vessel, friendly staff, live commentary and not too crowded

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: My cousin visited from New York so I wanted an explanatory experience for her. Elizabeth, on the microphone, was fantastic I even learnt a few things.
Product: Excellent commentary by Elizabeth.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: The service was excellent and staff very professional and approachable
Elizabeth who talked us through the tour was absolutely brilliant. Full of interesting information about the area from pre white immigration up to present day. A very interesting introduction to Sydney Bay.
Product: Booked on line it was quick and easy

Review for Harbour Story Premium - Morning

4 months ago
4/5

It was difficult to hear the guide on the rear deck. Great in all other respects.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Excellent cruise. The guide was very knowledgeable.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: Awesome sight seeing trip. We did the premium package and was worth it. Lovely muffins. The narrative along the way was interesting and the guide very knowledgable.
Product: We all had a relaxing time on an amazing boat.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: The cruise it self was fantastic. The guide was very informative and engaging. When due to plane issues traveling to Sydney from Uluru we missed our cruise, Captain Cook Cruises was very helpful in rescheduling our cruise.
Product: The cruise was a great value

Review for Harbour Story Premium - Morning

4 months ago
5/5

Service: Good price and great service
Product: Very enjoyable time, picturesque views of Sydney, great guide and service in general

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: A great experience, tour commentary was very informative, all staff very helpful
Product: Straight forward booking process, ticket collection was easy and efficient

Review for Harbour Story - Afternoon

4 months ago
5/5

Captain Cook delivered an experience equal to the description. Believe what you read about the tour.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Great boat and the commentary supplied was informative and well presented. Enjoyable for all the family.

Review for Harbour Story - Afternoon

4 months ago
5/5

Service: Just the right amount of time and information to get a great overview of Sydney Harbour.
Product: Good value for the experience.

Review for Harbour Story - Afternoon

4 months ago
4/5

Elizabeth was amazing. Bright, friendly and a mine of really useful information.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

The cruise was great; the boat was great; the narration was excellent. We had a great time. Well worth it!

Review for Harbour Story - Afternoon

5 months ago
4/5

Service: Pleasant service but certainly not overly engaging on any special level to warrant 5 stars. There was a very noisy and disrespectful school group from WA onboard and the neither commentator nor crew did anything to ask the teacher to rein the youngsters in to the detriment of everyone else's enjoyment.
Product: The noisy school group the staff/crew did nothing about. Very disruptive.

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Great experience with the cruise over 2 hours with the interesting story about the habour and scenery around. Great drinks, great snacks and great people.

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

The story of the discovery, the presenter and her impeccable knowledge, friendly staff

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Great trip around Sydney harbour. Bruce, Bob, Brandon and Judy did a superb job as captain, crew and compere.
Our only concern - the captains morning tea selection - nearly everything had nuts in it. Please include some lamingtons back in the pack
Product: Cruise was awesome. Judy did a brilliant commentary. As I said our only concern was that 2 out of 4 of us have nut intolerance. The box didn't name the product we were eating and then it was a challenge to read the side of the pack. Ultimately we paid for premium and couldn't eat and we don't drink alcohol so a few soft drinks, coffee and a fight between us for the cheese and bickies. Still a wonderful day on the harbour

Review for Harbour Story Premium - Morning

5 months ago
5/5

Fantastico

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Really professional outfit and very well valued! A must-do Sydney experience - thank you! Commentary was second to none!
Product: Brilliant commentary and wonderful experience! Thank you for a lovely afternoon

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Most enjoyable afternoon cruise that went further down and upstream than expected. A delightful commentary. As an avid rrader of early settlement history, I was amazed by how much new information I gleaned from our tour guide. Most highly recommended.
Product: Fantastic afternoon cruise. Very informative and enjoyable.

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Great attention to customers, personable service and much fun!
Product: Easy and straightforward to book

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Friendly, efficient and the commentary was very clear to understand.
Product: Thought a better choice of afternoon tea would improve the experience.

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: The cruise was relaxing.
Product: The cruise was amazing. Will go back!

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Tour guide was excellent

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Nice shop and superb narration around the bay.
Product: Efficient processing for tickets

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

A wonderful day on the Harbour and very informative. It was a for my fathers 82nd Birthday and he absolutely loved it

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Nice Cookies onboard
Product: Could have been better if the price is more affordable

Review for HARBOUR STORY PM

5 months ago
5/5

It was great. Well paced, timely, informative, and fun. I do recommend this tour.

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Great commentary about Sydney Harbour
Product: Great commentary about Sydney Harbour

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: We always take visitors to Sydney on a Captain Cook cruise. Love them!
Product: Very informative and interesting

Review for Harbour Story Premium - Afternoon

5 months ago
2/5

Impressive boat and courteous staff dampened only by the cruise' narrator (Aug 31 cruise) - she was neither engaging nor entertaining, boring us almost to sleep. Weather was dreary as it had been raining but that was beyond control. Would have been memorable for our foreign guests (friends visiting Sydney for the first time)- had we at least had a lively narrator.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the commentator on your cruise was not up to your standards. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Very pleased journey from ticket booking, getting on board, presentation in the cruise.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Lots of viewing areas on the ship! The tea was delicious!! The ship’s guide was very pleasant and informative!!!

Review for Harbour Story - Afternoon

6 months ago
5/5

Service: Very efficient ticketing system Excellent commentary on board. Friendly crew and capable captain!
Very enjoyable and learnt a lot about the history of Sydney
Product: See comments in my review

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

We had a wonderful experience. The accommodation, food and service was amazing. Alex our waiter could not do enough for us. The tour of the caves was very interesting and worthwhile exploring.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Excellent. The guide is extremely passionate and knowledgeable.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Good price for the value

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Good value for the price. Interesting commentary as you go through the tour. Easy to find your way on board at wharf 6. Enjoyable way to see the sights and get your bearings in Sydney.

Review for Harbour Story - Afternoon

6 months ago
5/5

Service: We joined The Harbour Story Tour in early August 2019.
Easy booking! Detailed commentary!
Served with Tea & Coffee, chewy and crunchy cookies
Awesome harbour view on rooftop where you can capture the spectacular shots of
Sydney Harbour
Superb!
Product: Value for money! Good bargain! Highly recommended!!

Review for Harbour Story - Afternoon

6 months ago
5/5

El recorrido, las explicaciones, la cortesía, magníficos.
Solo cambiaría la composición de los cakes and cheeses que ofrecen con el ticket premium, ya que 3 pasteles son demasiado, vs un solo pedacito pequeño de queso.
Por lo demás, todo perfecto!!!

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Very simple to book, friendly and helpful staff. Great way for a couple of Pommies to get a feel for Oz.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Great Sites. Great information & stories. First Class

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

We enjoyed the harbour cruise and found the guide to be informative and knowledgeable.

Review for Harbour Story - Afternoon

6 months ago
5/5

Service: Very good..
Product: Amazing life experience on cruise and very nice sight-seeing. The Premium option was very good with Commentary and other things.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Service was great.
Product: Very relaxing and informative.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Easy to book, the guide was fantastic and the bubbly and afternoon tea were lovely

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Well organised

Review for Harbour Story - Afternoon

7 months ago
5/5

Service: Excellent informative commentary. Beautiful vessel and facilities. A perfect Sydney experience for a short-stay overseas visitor.
Product: Excellent value for the cost.

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Service: Enjoyed the ~2 hour harbor cruise.
>What you did well: Boarded and departed on time; did not rush; provided enough refreshment to satisfy even finicky people.
>What you might consider for improvement: Place additional loudspeakers around the ship so I don't have to choose between concentrating on hearing the narration and taking photographs/video.
Product: already did in previous panel

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: The Captain Cook Cruise's staff are very friendly and professional from booking the cruise, picking up the tickets and on the boat.
Product: The Harbour Story Premium cruise is great value. Not only did I receive a fantastic cruise on Sydney Harbour, but the welcome champagne was a relaxing way to begin, the cruise commentator was excellent, and the afternoon tea was very thoughtful and extremely delicious.

Review for Harbour Story Premium - Afternoon

8 months ago
1/5

Service: 14:30 departure means 14:15. I was there at 14:00 but the ticket counter lady told me “next boat at A2” at 14:12 minutes. So guess what, I missed it for queuing and not very wise advice.
Product: Did it online, no advantage at all but risk of missing the bot

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: The tour was great! left the dock on time and the commentary was informative and to the point.
A good way to see Sydney Harbour.
Product: Commentary very informative and agoodway to see a different side of Sydney.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Interesting and entertaining commentary re Sydney harbour and Australia history

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Friendly service from all of the employees. The tour itself was very relaxing and informative. The tour guide told us about the interesting history of the harbor, all with a relaxed and soothing voice. He was even mindful of the residents living in the nearby houses and stopped his speaking when we neared their homes. The boat was a large one that had plenty of space to sit on the top deck or downstairs out of the cold.
Product: Very well priced. Booking online was easy. I wasn't able to print my tickets before I went, but it wasn't a problem when I got there.

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: The tour was superb with the narrator providing detail about different aspects of the harbor.
Product: The tour contributed to my understanding of the city, why it is where it is and how it came to be so important.

Review for Harbour Story - Afternoon

8 months ago
5/5

Thank you for my complimentary birthday afternoon tea cruise. It was wonderful!
Going on a weekday afternoon, June 12th, it wasn't crowded and the lady doing the commentary was great. A beautiful 2 hours on our wonderful harbour!
Thank you

Review for Harbour Story - Afternoon

8 months ago
5/5

Paid bit extra for Premium - well worth it
Thoroughly recommend

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great service, comfortable boat with plenty of room. Very informative tour, loved it.
Product: Very informative, enjoyed it very much

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Service: Relaxed and informative but needs some shade rather than having to go indoors.
Product: Fabulous views around the harbour.

Review for Harbour Story - Afternoon

8 months ago
5/5

Wonderful complementary cruise for both my partner and me on our birthdays. Thanks!

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: Great commentary. Exactly what we wanted in touring Sydney Harbour
Product: Nice afternoon tea well presented

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Had a wonderful time on Sydney Harbour with my wife. Enjoyed the premium check in and bubbles on arrival. Even bought several more rounds when the bar opened. Tour was excellent and really enjoyed the commentary. What we weren’t expecting however was the afternoon tea to arrive in ‘boxes’. Literally, mini slices of cake in boxes wrapped in plastic. Seemed very cheap and tacky.

Would have been nice to have a table with tea/coffee and cake on it to help ourselves rather than mini boxes of cake...

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: From the initial online booking experience to being greeted as we boarded the cruise, the friendliness of staff and ease of navigating the website was ooutstanding!
Product: The commentary was well delivered and the service was excellent.

Review for Harbour Story Premium - Morning

9 months ago
5/5

It was excellent. The staff were friendly and very helpful. The cruise was lovely and relaxing. Everything was clean, neat and not rushed.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: The cruise was on time and the staff we friendly friendly. The commentary was very informative and delivered in a very easy listening format. The morning tea was absolutely delicious.
Product: Absolutely good value for money.

Review for Harbour Story Premium - Morning

9 months ago
5/5

A very comfortable cruise and well worth the discounted price we received from What's On .

Review for Harbour Story - Afternoon

9 months ago
4/5

Service: I enjoyed the commentary
Product: The commentary was engaging

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Would have good to have told of our canapés. I thought they were a bit pedestrian

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: The commentary was fantastic. Best Sydney Harbour cruise I have been on (this was probably the sixth, showing visitors the sights)
Product: Couldn't have been better

Review for Harbour Story Premium - Morning

10 months ago
5/5

Service: Service was great.
Product: Service was great. Learned a lot from listening to the lady guide.

Review for Harbour Story - Afternoon

10 months ago
4/5

Service: Excellent route around beautiful harbour sites.
Product: Beautiful harbour views, nice route. Very unimpressed with smoking being allowed in close proximity to other passengers.

Review for Harbour Story - Afternoon

10 months ago
5/5

Our tour guide was very good. He was very informative and mixed in a lot of humor with it. The boat was nice,as was the staff.

Review for Harbour Story Premium - Afternoon

10 months ago
4/5

Service: Couldn’t hear commentary that well. fortunately, I’d heard it before having worked for CCC in 1991
The savory/sweet snacks included were all pretty sweet.
Product: Good value, long enough tour to see both the main and middle harbor.

Review for Harbour Story Premium - Afternoon

10 months ago
4/5

Service: love the commentary
Product: good value , good choice of options

Review for Harbour Story Premium - Afternoon

10 months ago
4/5

Service: The Sydney Harbour Story cruise was very good and informative and I could recommend it to anyone visiting Sydney .
Product: Very easy to book online and to collect the tickets at the office on the wharf before the cruise .

Review for Harbour Story - Afternoon

10 months ago
4/5

Service: Good trip, exceptional speaker
, good service on board with great staff attending
poor premium tickets in relation with price
Product: good in general, poor in relation prices and service

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Cozy and comfortable cruises. Large area of open upper deck allows you to enjoy the excellent harbour view. Nice weather also made my day.
Product: Simple and clear website to book my trip.

Review for Harbour Story - Afternoon

10 months ago
5/5

Service: Fantastic tour and Tour Guide was very knowledgeable. Good snacks
Product: Good value for money and excellent tour. Tour Guide very knowledgeable,

Review for Harbour Story Premium - Morning

10 months ago
5/5

Service: This was a very well run operation. Loved the narration. Very informative. Smooth ride. Clean, comfortable
Product: Great value. Wonderful guided tour.

Review for Harbour Story - Afternoon

10 months ago
5/5

Service: Excellent - from ease of booking online to the actual cruise. A very relaxing way to experience Sydney harbour with an enjoyable commentary and plenty of room on board to move around. Fun morning tea. Excellent introduction to Sydney for visiting friends.
Product: No issues - easy to book on line and collect tickets on day of cruise. comprehensive instructions provided.

Review for Harbour Story Premium - Morning

10 months ago
5/5

Overall service and facilities were great. Commentary was also nice.

Review for Harbour Story Premium - Morning

10 months ago
4/5

Service: The service provided was amazing.
Product: Was registered for a Premium cruise but couldn't reach there on time. They swapped my ticket with the Normal story cruise instead but provided me all the services and food which I registered for, for the premium version. It was a pretty good gesture.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Very good boat trip, interesting stories and good service.
Product: straightforward booking procedure with easy paypal payment

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Great experience

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!
Product: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Great service and a beautiful vessel.
Product: Great service and a very great price

Review for Harbour Story Premium - Morning

11 months ago
2/5

My wife and I took the Premiym HarbourCruise at 2:15 on Mar 29th. Cruise itself was good. However, the female tour guide was very hard to hear especially when she lowered her voice throughout her presentation. Struggling to hear her took a lot of work (and often not successsful) and greatly diminished our enjoyment of the cruise. One of your staff members raised the volume a bit at my request but it only helped slightly.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour, interactions and volume can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Enjoyed ourselves. Commentary was excellent. Would definitely recommend this cruise to anyone.

Review for Harbour Story - Afternoon

11 months ago
4/5

Service: The cruise and the ship are good. The narrator was considerably less informative than on previous cruises. His humor attempts got in the way of the information. And his comments were usually about what we had just passed, rather than what we, looking forward, were looking at.
Product: Food and beverage were minimal, besides the bubbly. The "flat white" was a short balck with a little milk.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We also offer customers the option to purchase a coffee made by a barista on board. This can be made to order and customised to your convenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

I was taking O/S relatives on the trip and being elderly they were able to experience Sydney Harbour without too much walking and as the day was sunny they were able to get a good view. The following day was heavy rain and I hate to think what a very different experience it would have been with rain crashing against the windows,

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: great experience in general
Product: The Harbour Story experience was wonderful. We boarded easily, the staff were super friendly and efficient. We cruised around the magnificent harbour, enjoying coffee and Anzac biscuits, whilst listening to first class commentary. The guide pointed out important points and sites. She told us stories of pre-colonial, colonial and post colonial times. It was utterly fascinating, and excellent value for $45.00. The cruise lasted for two full hours and I could not recommend it more highly

Review for Harbour Story Premium - Morning

11 months ago
5/5

Loved it all!

Review for Harbour Story Premium - Morning

11 months ago
5/5

Service: Enjoyed immensely the commentary
Product: A very good value cruise .

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

The cruise is fantastic, all our guest enjoyed it very much!

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Great service first time I had seen the Sydney harbour by boat very memorable
Product: Worth every penny my wife and I loved seeing the harbour from the water

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Comfortable boat and good afternoon tea. Even in the rain it was a great trip, well commentated

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

All round great experience. Staff helpful and polite. We had an American visitor with us and he was impressed by the knowledgeable presentation.

Review for Harbour Story Premium - Morning

11 months ago
5/5

Service: Very professional and friendly. Informative about Sydney Harbour. Perfect length for the tour. Got a sense of the history and current use of the area.
Product: Was happy to have preferred boarding and glass of sparkling wine. However no choice of biscuits and had impression there were more choices for Premium tour

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Very comfortable seating and pleasant staff. We did the 2hr premium Harbour cruise and had a lovely afternoon tea and sparkling wine on arrival on board. The P.A. system needs to be a bit louder as it was difficult to hear commentary at times.
Product: Excellent cruise. Interesting commentary

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Harbour story premium is what we got tickets for online. I bought it for my parents and they had a good time! 👍

Review for Harbour Story Premium - Morning

11 months ago
5/5

Service: The information given of Sydney harbour was excellent, we both enjoyed the company of other like minded people and the service from staff was great. Wendy especially enjoyed the cheese and biscuits washed down with the wine.
Product: Most reasonable in what you got for your dollar.

Review for Harbour Story Premium - Morning

11 months ago
5/5

Nice greeting on boarding, lovely glass of champagne what a great beginning.
My friends & I enjoyed the morning on the harbor , great commentary we learned a lot .
would highly recommend!

Review for Harbour Story Premium - Morning

11 months ago
5/5

I needed to change my reservation as a visitor from US was delayed. No problem.
The commentary was most informative, I would not hesitate to take the cruise again

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: very well organised,plenty of room to move about the boat
Product: good commentary on all the land marks and history of Sydnet Harbour

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

We had a relaxed afternoon with an excellent commentary. Everything was easy and comfortable from the on line booking to the boat, with very helpful staff to make sure things went smoothly. I recommend it completely.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Great trip with lots of interesting local color.
Product: Great views of harbors and sites. Good way to spend a hoy Sydney afternoon.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Very welcoming - great cruise narrator.
Product: Great value. Enjoyed the food box and beverages. The ride was smooth and the narration was entertaining and informative.

Review for Harbour Story Premium - Morning

11 months ago
5/5

Great tour of the harbor. Big boat...attentive bar-tenders...fantastic tour guide...and at 2 hours the perfect amount of time to see some Sydney's best sights from the water!

Review for Harbour Story - Afternoon

11 months ago
5/5

Service: We all thought that it was excellent, the commentary was spot on and the views were stunning. Nice morning tea and welcome glass of sparkling wine. Altogether a very worth while trip.
Product: Everything was very satisfying

Review for Harbour Story Premium - Morning

11 months ago
5/5

Lovely cruise and friendly staff!

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Great description of the harbour as we travelled in the afternoon premium cruise.

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Excellent service, friendly crew and great commentary
Product: Easy to book and extremely informative

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: Form the minute we walked onboard we were treated with respect and care. The staff were friendly and helpful. The onboard hostess was brilliant with her knowledge of Sydney's history. A great job all round.
Product: The onboard commentary was superb. The service was great.

Review for Harbour Story Premium - Morning

12 months ago
4/5

A great harbour cruise, with lovely morning refreshments. Well recommended.

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: Everything was very well organised and staff extremely friendly, made you feel welcome on board.
Yes would recommend to friends and family. Certainly will be looking at other outings for ourselves.
Product: Ordered on line and printed the said docs. However, there was no mention of having to go to the office at C.Q to pick up a boarding pass. Paperwork said to have copy of the email confirmation.
Whilst we found this out from a fellow passenger whilst waiting for the boat, others had to rush up at the last minute to get theirs.

Review for Harbour Story Premium - Morning

12 months ago
2/5

Outside speakers were not working so people on the deck of the boat could not hear the guide.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We always endeavour to ensure passengers are able to hear our commentary effectively on our vessels. However customers are encouraged to access all areas of the deck when cruising and when experiencing technical difficulties, are able to go to our inner decks to hear our experienced commentator.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Great boat with choice of seats so we had front window seats. We had priority boarding with a glass of champagne, cappuccino coffees and lovely cakes and snacks for morning tea. Good tour of the harbour. Staff were very friendly and helpful.
Product: Very good. Comments as before.

Review for Harbour Story Premium - Morning

12 months ago
5/5

We were welcomed aboard by SARAH who delivered an excellent and friendly commentary and were well looked after by ? Aresh . My husband and I learn something different or new each time we are with Captain Cook cruises . Overall everything was enjoyable barring the rude ,talkative and loud AAT travellers unfortunately sitting nearby.
My friends who took the cruise on the Monday were also delighted I had informed them of the cruise .

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: The crew were very good. The English/ Australian guide was excellent.
The food and drinks were also very good.
Captain Cook provides great tours and this one is up there at the top
Product: We were able to tour in seniors week and we were comfortable with the cost for all we received. Once again I would emphasise the interesting commentary

Review for Harbour Story Premium - Morning

12 months ago
5/5

Value for money

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Absolutely loved the engaging storytelling! We enjoyed it so much, that we will definitely be bringing the kids next time!
Product: With whats included definitely worth the price!

Review for Harbour Story Premium - Afternoon

12 months ago
4/5

Service: Left on time and the information presented was interesting
Product: the price was right and it was relaxing

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: The Sydney Harbour story cruise was great, full of information past and present, presented well and appropriate for all ages. The staff were lovely, kind and considerate.


I would be happy to take the cruise again and hopefully bring friends and relatives next time.
Product: The trip had a special price for Seniors to celebrate the 2019 Seniors Festival. The reduced price was very good value for money.

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: The commentary was first class and very informative. Learnt a lot about the history of our harbour
Product: I would do the trip again

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

The personnel experience was excellent from the person selling the tickets in the booth to the staff on the boat. The stories and feedback given during the cruise was informative and interesting.
I would recommend the experience.

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: Excellent staff. Great service on board and a very interesting commentary which focused on the history of the harbour. Previous cruises have concentrated on tourist sites most of which are self evident. EG: We don't need to be told "that is the Opera House".
Product: Good value; comfortable vessel

Review for Harbour Story Premium - Morning

12 months ago
2/5

Service: Terrible food all frozen in boxes NOT WORTH the money . The Boat ride was good but way way over priced for what you get not what it advertised at all
Product: The afternoon tea food was frozen and we couldn't eat it and it wasn't what is advertised at all

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

The lady who did the commentary was fabulous. We really enjoyed ourselves. Can highly recommend!

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: The cruise and staff very nice, lunch light on!!
Product: Enjoyed the morning, interesting commentary, enjoyed the champagne, lunch not great

Review for Harbour Story Premium - Morning

12 months ago
4/5

Very interesting & informative, friendly crew.

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: Very friendly and good value
Product: lots of information I did not know which added to the cruise experience

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Absolutely wonderful - very courteous and helpful. The morning tea served was sensational. A most enjoyable morning spent with Captain Cook Cruises.
Product: Wonderful. Most enjoyable - would love to do it again sometime soonl

Review for Harbour Story Premium - Morning

12 months ago
5/5

Our cruise was really enjoyable, the service from staff was friendly and very efficient. Particularly good was the commentary which was informative and funny at times adding hugely to the cruise. (was it Judy?)

Review for Harbour Story Premium - Morning

12 months ago
2/5

Service: It was a lovely day and my group enjoyed the cruise on the bay very much but all eight of us were dismayed about the quality of the food on offer.
We were expecting freshly baked scones, sandwiches or some other quality snack instead we were offer awful and unhealthy food inside a carton box!!.
We were ashamed on behalf of the tourists on the boat and starved instead of eating the rubbish.
Product: Not very easy to find what we were looking for

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

12 months ago
4/5

Service: The commentary was excellent
Product: Purchased tickets for overseas guests online for $45 per person and when we arrived at the wharf the cost was $22.50 what a rip off - not impressed

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our pricing is subject to availability and as per our terms and conditions, our pricing can fluctuate at our discretion. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences, so we’re pleased that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

12 months ago
5/5

Very nice and interesting trip with a knowledgeable and friendly guide.
I would recommend the tour (I chose the premium variation) to anyone.
I think it’s a must do, to get a better understanding about history and the impressive dimensions of the harbor.

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: From beginning to end, it was a most enjoyable experience for two Senior Citizens, both religious Sisters. Enthusiasm was high as we awaited the opening of the gate to board the vessel. The staff were friendly and welcoming, anticipating our needs. The commentary was clearly spoken, and gave great insights of our harbour with past and present history of places and of people.
The afternoon tea was delightfully presented in the shape of a gift which contained delicious treats from savoury to sweet. The staff here were also so helpful in carrying our teas and coffees to our table to prevent one or the other of us falling. It really was a most enjoyable experience. Thank you for the organizing of this event.
Product: The voyage was good value for money.

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

The cruise and service was excellent, but the lady work and Darling Harbour shop is terrible, we went to the wrong Harbour, so we are in hurry to run back to circular quay, we just ask for if she can provide a fastest way for us, she just keep giving us attitude and dunno for everything, not helpful and with a bad attitude

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Very friendly!
Enjoyable!
Product: Relaxing!it is wonderful time!

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Fabulous narrator
Product: Fabulous narrator well informed

Review for Harbour Story Premium - Morning

12 months ago
4/5

Service: Great commentary. Thanks Elizabeth. A great start to a Monday. Sparkling wine ,coffee and nibbles. All served with a smile. Vessel on time and a wonderful tour of Sydney's iconic harbour. Only thing that could have been improved was the windows should have been cleaned, but that could have been a result of the weather.
Product: Good value. Commentary, wine, food and the best harbour in the world, what more could you want

Review for Harbour Story Premium - Morning

12 months ago
5/5

Excellent we had a great day and the afternoon tea package was great.

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

Service: Nice cruise, pity I’m deaf, I couldn’t hear a commentary if there was one, as I would have liked to hear stuff....I didn’t take the advantage of the free tea coffee and biscuits because I didn’t want to lose my seat on the top deck as I have limited mobility and can’t stand for long periods so it was lucky I got a seat, so couldn’t leave the seat...as I travelled alone as I’ve come from Scotland and didn’t know anyone in Sydney to come with me on the boat but I enjoyed the views....
Product: Easy to do online.....than telephone because I’m deaf so it was straightforward.

Review for Harbour Story - Afternoon

12 months ago
4/5

Service: Nice morning informative
Product: We had to ask for our morning tea on our premium package wasn't told beforehand we had to collect it even when I ask bar staff what was happening and it was everyone on
our level it was 11 30 before we found out

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise you felt that our premium additions weren’t communicated effectively on your cruise. We can assure you that this may have been breakdown in process on the day not a genuine lack of care for our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

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