Seniors Festival Harbour Story Premium AM

Inclusions

  • Quality sightseeing cruise experience aboard premium sightseeing vessels
  • Glass of sparkling wine
  • Vittoria coffee or a selection of fine teas
  • Captain’s morning tea including a mixed sweet & savoury selection
  • Personalised commentary of the stories of Sydney
  • Duration approx 2 hours
  • Seniors Festival PM cruise also available

Need to know

Timetable

Departs Circular Quay Wharf No.6
Daily 04-15 April 2018 10.00am. Duration approx 2 hours

Find Us

Seniors Festival Harbour Story Premium AM thumbnail

Experience the beauty of Sydney Harbour aboard our premium sightseeing cruise at a great rate during Seniors Festival 4-15 April 2018. More Info ...

SENIORS FESTIVAL 04-15 APRIL 2018

NSW Seniors Festival is the largest celebration for people over 60 in the southern hemisphere. Captain Cook Cruises is proud to be a participant again this year with special fares for Seniors on some of our most popular Sydney Harbour cruises.

ELIGIBILITY
To be eligible, you must hold a NSW Seniors Card (New South Wales permanent residents aged 60 or over and work no more than 20 hours a week in paid employment) or hold an Australian Senior Pensioner Card (means tested). All guests in your booking must hold a valid Seniors Card, and present Card at check-in for verification.

HOW TO BOOK SENIORS FESTIVAL SPECIAL CRUISES

  • When booking online please enter the promotional code SEN-PEN at checkout. This will reduce the total price of the booking
  • Please note it is your responsibility to check the price is correct prior to entering your credit card/payment details
  • All payments made are final and non-refundable
  • Discounts cannot be applied after a booking is confirmed
  • If unsure please call Reservations on +61-2-9206 1111

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Responsible Service of Alcohol Policy

Accessibility for people with a Disability Policy

Other Options

Seniors Festival Harbour Story Premium PM

Enjoy a selection of sweet & savoury treats and a glass of sparkling wine as you take in the beauty of Sydney Harbour aboard our premium sightseeing cruise during Seniors Festival 4-15 April 2018. More Info ...

More Info

Seniors Festival Buffet Lunch

Sydney, sightseeing & seafood - a great way to celebrate Seniors Festival on our famous Harbour. Great fares available during Seniors Festival 04 - 15 April 2018. More Info ...

More Info

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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92 % approval from 198 responses

Date
Rating
1 hour ago
5/5

Service: I couldn't say anything bad. I thought the value for money was very high. The tea cakes were lovely, the champers & coffee was just fine, the tour was of the advertised length, the boat seemed to be piloted very well and safely, and the tour guide on the loudspeaker knew heaps and heaps about Sydney. Also, I don't think I saw one child, which was pure bonus.
Product: Rewrite your questionnaire so it doesn't require this much freaking effort. You have ****** me off now.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Service: The premium harbour story scenic cruise was excellent! Warm reception and very high quality refreshments were providered
Product: High quality refreshments and very interesting commentary of the journey

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Service: Really enjoyed the cruise, commentary and on-board service, facilities and experience. A great way to see Sydney!
Product: Good coffee and cake box provided

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Service: Have had many previous cruises on Captain Cook and have thoroughly enjoy ourselves
The ship crew provide an excellent service .Paul who conducted the Historical commentary was very informative. Looking forward to another Cruise in the near future
Product: Purcgased ticket on line,no problems

Review for Harbour Story Premium - Morning

2 weeks ago
1/5

Unfortunately I woke up that morning with a migraine and was quite ill... I tried to make it onto the boat but stepped into the platform and immediately started to feel sick... I walked up to the booking office to ask for a refund and explained how I was feeling and asked for a possible refund... they offered the next day but I had flown in from Brisbane so this was not an option... to which I was told sorry they could do nothing for me... I was not happy that I could not get a refund

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff were following our policy, which clearly states that we have a 100% cancellation policy for this cruise. However, as an act of empathy we are pleased to see that you were offered to have your tickets re-issued for a subsequent date.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

2 weeks ago
5/5

Loved the pacing of the cruise with the live commentary on the various landmarks around the harbor woven with Australian history. Most importantly loved the drinks and dessert that came with the premium tickets!!!!

Review for Harbour Story Premium - Afternoon

2 weeks ago
2/5

Overall the cruise is relaxing and informative. However, the temperature is too high inside. Four of us all felt uncomfortable.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Harbour Story experience. We are happy to read that you enjoyed the cruise. We believe it is the best and most informative way to experience the Sydney harbour. If customers feel that the temperature is not to their liking indoors, we also offer an upper deck which is outdoors. We also encourage customers to talk to the Cruise Director as he/she can address the issue immediately.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

3 weeks ago
4/5

It's a good choice having 2 hours cruise around sydney. however, the difference between premium and standard harbour story is not really worth it since it just give me a box of cookies and a cheese than the standard one

Review for Harbour Story Premium - Afternoon

3 weeks ago
5/5

Service: Commentary was excellent
Product: Great time with my overseas visitors

Review for Harbour Story - Afternoon

1 month ago
5/5

Service: Good service, clear commentary, lovely ady
Product: Top cruise, best intro to Sydney for visitors

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Buona esperienza, guida (solo in inglese) simpatica, competente ed esauriente nelle descrizioni dei luoghi e nelle informazioni. Navigazione tranquilla ma completa, un bel tour completo della baia.
Da fare.

Review for Harbour Story - Afternoon

1 month ago
4/5

We enjoyed our recent 2 hour afternoon cruise. Our commentator was very informative with his narration. This is my second time on Captain Cook Cruises and will we doing another one with friends in a few weeks.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

The staff were friendly and welcoming the lady on the mic who was giving the history and the information about the harbor did a great job she was fun and informative. You could sip wine on the inner deck and take in the full feeling of the sights on the outer top deck. Afternoon tea was served it was a wonderful way to spend the afternoon.

Review for Harbour Story - Afternoon

1 month ago
2/5

Service: The snack not
Good enough .
Product: With more variety of food is better

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Harbour Story Experience. We also offer our Harbour Story Premium Cruises, which include afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Service: Harbour cruise was good, quite informative. Nice boat. Perhaps a glass of wine/beer/cheese platter could be included with the price though.. I wouldnt pay $45 again for it. But it was a nice way to see the harbour.
Product: For the price I think a glass of wine/beer/light snack could be included.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Harbour Story experience. We believe that our Harbour Story cruise is one of the best ways to experience the Sydney Harbour and we are glad to read that you enjoyed it and found it informative. We also offer our Harbour Story Premium Cruises, which include afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

1 month ago
5/5

We took the two hour captain cook cruise hosted by, my apologies, as I cannot recall her name, english/lived Australia most of her life, ex teacher who was welcoming, knowledgeable, fun with a good sense of humour and frankly a great asset to your business!

Review for Harbour Story - Afternoon

1 month ago
5/5

Service: The crew on board and in the ticket office were very happy and friendly. The lady speaking on the tour was very informative and engaging
Product: The afternoon tea was yum!!

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

The whole experience was fantastic. The commentary was excellent and really interesting.
The staff in all sections were extremely helpful and fun and the Cruise route made for wonderdul photo opportunities. All in all will be a great highlight of our Sydney visit.

Review for Harbour Story - Afternoon

1 month ago
4/5

Service: Very good, well worth the money.
First cruise I have been on that goes into middle harbour as well.
Product: Great value, easy to organise on line

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: The service is always of the highest standard - crew on board friendly and helpful and the food and drink service is excellent.
Product: Great value! All the Captain Cook Cruise products are fantastic!

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Our tour guide was topnotch! Very knowledgeable on history of Sydney as well as lots of interesting information about the areas around the harbour. Really enjoyed the two hours.

Review for Harbour Story Premium - Morning

2 months ago
5/5

It was excellent. The only problem I had was with the ticket office, I paid for premium and the person gave me the normal tickets.

Review for Harbour Story - Afternoon

2 months ago
5/5

We took the PM story of the harbour tour. The issuing of boarding pass is quick and the narrator was great! History of the harbour, interesting facts and other bits and pieces made the trip wonderful for the family. The bridge and the opera house looks great in the setting sun when we return.

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Room, comfy boat with awesome tour commentary.
Product: Roomy, comfy boat with great views through large windows. Fantastic commentary by enthusiastic and friendly staff.

Review for Harbour Story - Afternoon

2 months ago
5/5

The premium 2hr cruise around Sydney harbour was fantastic.
Our host, Elizabeth, was brilliant - fantastic commentary.
Highly recommend.

Review for Harbour Story Premium - Morning

2 months ago
5/5

My brother who came from overseas enjoyed the cruise very much.
He also mentioned the coffee was good.

Review for HARBOUR STORY PM

3 months ago
5/5

We have lived in the Sydney region all our life and thought that we knew it all. The history tour provided a plethora of interesting information previously unknown to us.

Review for HARBOUR STORY PM

3 months ago
5/5

Service: Well organised although we didn’t have many other passengers other than our group of 12. Very good commentary on a perfect day in Sydney.
My only criticism would be the variety in the boxed morning tea.
Product: My previous answer covers this

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story Premium Cruise. We were disappointed to read that you felt the morning tea on your cruise wasn’t to your standards. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including morning tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. The variety of the morning tea is designed to reflect this in a high-quality way. Please be assured that your comments have been forwarded to our hospitality manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

3 months ago
5/5

Service: Very attentive staff, very informative and a thoroughly enjoyable cruise. Will definitely recommend it to friends and family.
Product: Very informative and entertaining.

Review for HARBOUR STORY PREMIUM AM

3 months ago
5/5

Service: Appreciated ease of ordering tickets online. Clear directions made it easy to locate where the tour would begin. Excellent price for two-hour tour on a comfortable boat with tea and snacks. Tour guide's narration was very informative. All employees encountered were pleasant and helpful.
Product: I thought it was a good price for all that was included: two-hour tour, narrated by guide, comfortable boat, tea/coffee and snacks.

Review for HARBOUR STORY PM

3 months ago
5/5

Service: Fabulous 2 hour sightseeing trip around the harbour. Good personalised commentary. Loads of sights seen. Plenty of photo opportunities. Clean boat. Plenty of tea, coffee and biscuits available. Really enjoyable afternoon.
Product: Fabulous 2 hour sightseeing trip around the harbour. Good personalised commentary. Loads of sights seen. Plenty of photo opportunities. Clean boat. Plenty of tea, coffee and biscuits available. Really enjoyable afternoon.

Review for HARBOUR STORY PM

3 months ago
4/5

Service: It was a really good experience, would recommend to anyone sight seeing in Sydney.
Product: It was excellent commentary.

Review for HARBOUR STORY PREMIUM PM

3 months ago
5/5

Service: What a glorious day out! we had so much fun and the quality of the cruise is amazing! you will not be disappointed!
Product: so much fun! loved the bubbles and cakes and the views to die for!!

Review for HARBOUR STORY PREMIUM PM

3 months ago
5/5

Value for money , staff were very accommodating

Review for HARBOUR STORY PREMIUM PM

3 months ago
5/5

Service: Everything went smoothly. The boat left on time, the woman giving the talk was wonderful - out thanks to Elizabeth! Our overseas guests really liked the leisurely and relaxing pace of the cruise, and the availability of drinks and food if you wanted them.
Product: I made the booking online, and it all went smoothly and easily.

Review for HARBOUR STORY PREMIUM AM

3 months ago
5/5

Service: Just wonderful my grandchildren and my self had a great time Bob was fantastic
Product: Great cruise and saw so much Bob was great

Review for HARBOUR STORY PREMIUM AM

3 months ago
5/5

Service: We had such a great time on the morning cruise around Sydney Harbour. Our guide was Elizabeth and she was lovely, great commentary and really friendly. We had a premium ticket and the glass of bubbly and refreshments were a real treat. We would highly recommend this tour - thank you.
Product: Really great commentary from our guide Elizabeth.

Review for HARBOUR STORY PREMIUM AM

3 months ago
5/5

Service: Very friendly and professional staff. Clean vessel and well chosen cruse course. I will recommend anybody who visits Sydney.
Product: Beautiful cruise, well explained. The guide was excellent.

Review for HARBOUR STORY PREMIUM AM

3 months ago
5/5

Service: Loved the Harbour Cruise with my grand daughter. The lady guide was very informative. Staff welcomed you on board . They were friendly and attentive to any of your needs .
Booking again for October
Product: Brilliant way to see Sydney Harbour . Commentary was informative and entertaining

Review for HARBOUR STORY PREMIUM PM

3 months ago
5/5

Service: Easy online booking, very helpful 'Captain Cook' at the wharf to make sure we were okay. Amazing commentary from the lady on the boat. Clean, modern boat a pleasure to be on.
Product: Have been to Sydney many times over the years but this was my first Harbour Cruise, I learned so much. Historical, modern day, about the people about the places about the communities around the harbour, an entertaining and informative cruise. Loved it.

Review for HARBOUR STORY PREMIUM AM

4 months ago
4/5

We take what you used to call the "Coffee Cruise" every time we have U.S. friends visit us in Sydney. It's still a must-do, and we appreciated the increased time on the Barangaroo side of the bridge, but the narration didn't have the same depth as in past years.

Review for HARBOUR STORY PM

4 months ago
2/5

Service: The cruise was good, but the premium tea was very disappointing. Poor quality, poor VFM and not as advertised. Service was also poor. Interestingly the extra for the tea was defiantly not worth paying. But the free Anzac biscuits were much appreciated by all passengers!
Product: The tea was over priced and poor quality. A significant disappointment.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Harbour Story Premium Cruise. We were disappointed to read that you felt the tea, value and service you received on your cruise weren’t to your standards. We use high quality, premium teas on our Harbour Story Premium Cruise including green, peppermint, English breakfast, lemon and early grey and is always served at the optimal temperature for brewing and infusion of flavour; with a hot refill always available on request. We apologise if you felt this was not the case on this occasion. Our Harbour Story Premium Cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Great service, affordable prices, friendly staff! Our overseas family were so impressed.
Many Thanks
Elvira

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

It was an excellent narrated tour of the harbor. The personnel aboard were very courteous and helpful.

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Excellent service and an informative commentary during the morning coffee cruise.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: The commentary was excellent! We enjoyed the whole thing.
I gave one of my friends a seafood cruise voucher for six (for that week-end) and they really enjoyed the day! They said the sparkling wine was rather expensive, but they enjoyed everything else.
Product: The coffee and cakes were lovely and also the sparkling wine.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: We enjoyed the leisurely tour. Definitely get the premium ticket if for no other reason than priority on seating. If the weather is nice sit on the top deck, starboard side. I would recommend the tour to anyone else visiting the city.
Product: Would recommend to anyone visiting Sydney

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Service: Great morning, great tour, very informative... the only, downside.. the tour guide was great, except, she got ahead of herself a couple of times. I as a Sydney sider, knew when she did, but the couple that were with us didn't, and it was only when they, pointed out the Quarantine Station was on Sth. Head, instead of Nth. Head. I suppose I should have got up and quietly said to her, but I let it slid.
Product: Our price was wonderful, because I had bought the tickets as part of Seniors week. otherwise we couldn't have afforded them

Review for HARBOUR STORY PREMIUM AM

4 months ago
4/5

Service: My Sister and I decided we should go on a cruise and we decided on the Captain Cook Cruise. We had such a great trip with the running commentary to add the thrill of the cruise.
Product: Great value for the cruise we enjoyed

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: Aunty Judy had a very good commentary of the Harbour & it was a nice atmosphere

Offer of 40% discount on another cruise was very good & has been booked
Product: Very good discount offered online for 2hr cruise

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Really enjoyed the Morning Cruise. Good commentary and interesting tour. Cakes on the Cruise could be improved though. Thank you.

Review for HARBOUR STORY PREMIUM AM

4 months ago
4/5

informative commentary about the harbour with a bit of humour thrown in.

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Service: comfortable cruise with excellent commentary; definitely recommend the premium option
Product: greta trip around the harbour

Review for HARBOUR STORY PREMIUM PM

4 months ago
4/5

Service: The cruise delivered what it advertised - a good commentary and good food.
Product: The boat was clean and staff friendly.

Review for HARBOUR STORY PREMIUM AM

4 months ago
4/5

I enjoyed the history, the sights and the service; I would recommend this cruise. Sarcasm as a form of humor though does not often work well.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

I was very happy with the service and the cruise was fabulous. I would recommend you to other people yes I have another booking with you on3/6/18.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Morning tea cakes and drinks were of a high standard and served by an obliging crew. Commentary was excellent and ship was roomy.

Review for HARBOUR STORY PREMIUM AM

4 months ago
4/5

Service: Excellent commentary. Cakes were a bit below expectation.
Product: The commentary was interesting.

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Service: I would certainly recommend them 4 of my party got the time mixed up although
I had paid for their tickets however they were able to use the tickets for
the next cruise.

As they were not able to go upstairs staff kindly brought their coffee ect.down
to them.
Product: great value for money well organised and plenty of seating

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Not too crowded. Excellent commentary. A price we could all afford. Everyone in my group had a wonderful morning.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: It was a fantastic way to see The Harbour Bridge and the Opera House for the first time! So informative and relaxed and the most amazing photo opportunities! I would definitely do it again 😊
Product: It was everything we had hoped it would be! Relaxed & informative with a great coffee! Plenty of room to move around and fabulous photo opportunities!

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: Yes I would recommend that cruise. The Staff were very nice. The young lady who did the commentary was very good. The tea and cakes,biscuits, very nice. The weather was perfect.
Could I recommend toilets for the disabled and elderly. Stairs are too difficult for them to negotiate.
Product: It was an enjoyable cruise. Spacious boat. the Staff were very good. The lady doing the commentary was excellent. would recommend the cruise.
Could I recommend toilets for the disabled and elderly. The stairs are too difficult to negotiate.

Review for HARBOUR STORY PREMIUM AM

4 months ago
4/5

Service: Good introduction / commentary to Sydney's history and the role of the harbour in that history. Time was good. Our overseas relatives enjoyed it.

As locals we would suggest that
a) A better explanation of how the food would be distributed would benefit .. the food itself was tasty but a sad presentation
b) the commentary could focus on the history and less on the expensive side of Sydney (this was a disappointing perspective to be heard so many times)
c) the windows of the boat were dirty (more than just the day's cruise) making photography hard.
Product: Easy to buy online,

Did think it strange (and is it necessary) to exchange the voucher for tickets at the gate.

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

A very pleasant morning during the entire cruise - the air-con was quite cool and the sound system was too loud to commence with but the staff rectified both issues promptly and efficiently to everyone's satisfaction . The staff were excellent and obliging in every way . Most enjoyable and the coffee was great .

Thanking you all , Billie Halpin

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: A great morning trip on the Harbour , Excellent commentary with humour , a beautifully appointed vessel.
A very enjoyable time , this is the third time for us on this trip.
THANKS
Product: Value for money , will do it again.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Excellent coffee and welcome aboard drink was a nice touch. The premium afternoon were delicious. The cruise was spectacular and the light for photos made it even better. That seniors week special was an amazing deal.

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Service: Staff were exceptionally friendly as was Judy, who ran commentary during the cruise. She spoke clearly and her knowledge of Sydney was amazing. Her humour, quick wit and friendliness made the cruise perfect. The places we saw on the way were interesting and the whole 2 hours seemed more like 3 because of the leisurely way the cruise happened.
Product: Staff, food, coffee, friendliness and mostly Judy made it a great day.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: all staff were so friendly and helpful, they couldn't do enough for you
Product: excellent commentary and very informative throughout the cruise

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

This was a terrific way to start our Sydney vacation. The woman who voiced our Harbour PM Tour did an excellent job-- she could read a phone book and still sound great.

Review for HARBOUR STORY PM

4 months ago
5/5

The service on the boat was excellent.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: We have done a similar cruise before and will probably do it again in the future.
Product: 1. Excellent weather
2. Excellent venue
3. Perfect boat
4. Great 'snacks'
5. Outstanding commentary by "Aunty" Judy

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Service: I was able to entertain a group of overseas visitors on Harbour Story and they were not disappointed. The combination of stunning harbour views and fascinating, factual commentary really impressed my guests. Refreshments were available, thrown in with the ticket price.All in all a great experience. Who would have thought that Sydney’s history was so incredibly interesting?
Product: The Harbour Story experience tells the fascinating history of “The Finest Harbour in The World” The views are stunning, the vessel is comfortable and the guide extremely engaging and passionate about her topic. The refreshments were readily available and quite adequate

Review for HARBOUR STORY PM

4 months ago
5/5

We had a lovely time on the cruise, quite comfortable and lots of room to move about. We were given a very informative commentary by staff throughout the cruise.

Review for HARBOUR STORY PM

4 months ago
4/5

Service: Elizabeth was warm and informative giving a wonderful insight into our history. This is the second year we have taken this trip and although it is a small detail the fact there were no Anzac biscuits was disappointing and the morning tea was not quite as good as last year.
Product: Not quite as good as last year regarding tge quality of the food

Review for HARBOUR STORY PREMIUM AM

4 months ago
2/5

Service: I took a group of 20 seniors for the "seniors special morning tea"'
I was very disappointed for my group as 2 biscuits tea/coffee juice is not what I would call a special morning tea.
the commentary was excellent but we were not there for that alone, I was looking forward to a delicious morning tea with scones, cake etc.
I would definitely not bother again.\

Given that I have been purchasing dinner cruises for our parish raffle I was very much let down.

Anne Manenti Social Committee Co-ordinator
Product: the commentary was very good - too long and not a chance to converse.

Response from Captain Cook Cruises:

Dear
Customer,


 

Thank
you for your recent review of our Harbour Story Premium Cruise. We were
disappointed to read that you felt the inclusions on your cruise weren’t to
your standards. Our Harbour Story Premium Cruise differs from our standard
Harbour Story Cruise by including afternoon tea including a mixed sweet &
savoury selection, Vittoria coffee or a selection of fine teas and a glass
of sparkling wine. As you’re aware, finding the
right balance between providing information, humour and interactions can be
difficult as each customer has tastes and preferences; so we’re glad that you
enjoyed this aspect of your cruise.


 

Once
again thank you for your feedback.


 

Kind
Regards,

Head of Customer Service

Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Was slower moving than I thought, but saw all of Sydney Harbor and learned lots about it. Great and informative experience!

Review for HARBOUR STORY PREMIUM PM

4 months ago
5/5

Service: polite, friendly staff - it all ran smoothly and the cruise was wonderful

my only suggestion would be some cover outside - we are the highest country in the world for melanoma - overseas visitors were getting burnt. We stayed inside.
Product: Easy and quick, staff were very helpful

Review for HARBOUR STORY PM

4 months ago
5/5

Fit for a Queen :)

Review for HARBOUR STORY PM

4 months ago
5/5

Service: Excellent service, good commentary and amazing Australian Humor.
Product: Amazing Service, great & humorous commentary and photo opps.

Review for HARBOUR STORY PREMIUM AM

4 months ago
5/5

Yes

Review for HARBOUR STORY PM

4 months ago
5/5

Great, informative commentary around the harbor on a beautiful afternoon.

Review for HARBOUR STORY PM

5 months ago
5/5

Service: Impressive Enjoyed a lot..
Product: nice commentary.. explained in detailed

Review for HARBOUR STORY PM

5 months ago
5/5

Service: Great
Product: Great, brilliant, loved it

Review for HARBOUR STORY PM

5 months ago
5/5

Great cruise and very informative. We were so glad we took the 2-hour Harbour Cruise.

Review for HARBOUR STORY PM

5 months ago
4/5

Service: The ship was right on time. The crew was friendly. The narrated voyage was very informative. Good trio.
Product: Small glass of champagne was nice. Priority boarding was very helpful.

Review for HARBOUR STORY PREMIUM PM

5 months ago
5/5

Great service with a lot of knowledge about the places and buildings around the Harbour.

Review for HARBOUR STORY PM

5 months ago
4/5

Enjoyed the cruise. Learned a lot about the harbour.

Review for HARBOUR STORY PREMIUM AM

5 months ago
4/5

Service: Well organised, polite and friendly. We enjoyed the wine and afternoon tea service too.
Product: Easy to purchase online. Prompt service and distribution of online tickets.

Review for HARBOUR STORY PREMIUM PM

5 months ago
2/5

The cruise would have been great, if not for a severe issue. Our tickets advised us to be at the pier 30 mins before departure of our Harbour Stories, which we followed. I asked someone working which gate for my specific cruise and they pointed me in the right direction. We were lead on a boat and our ticket was not checked. After the boat left 10 mins earlier than our scheduled time, we realized we were on the wrong cruise. We advised staff and were left at the Zoo for our correct boat to pick us up. We missed about 20 mins of our selected cruise- missing the Opera House and Harbour Bridge- the two stops I was most interested in hearing the history of. Staff was very accommodating and kind enough to turn correct cruise around for us- however this mix up could have easily been avoided if tickets were simply checked, as one would expect them to be.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Harbour Story PM Cruise. We were disappointed to read that you felt we were not able to communicate to our passengers effectively. We strive to communicate clearly and effectively with our customers from booking to the end product. Whilst we sincerely apologise that this was not the case on this occasion, we are pleased that we were able to able to rectify this issue on the day. Please be assured your feedback has been forwarded to our reservations manager for review.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for HARBOUR STORY PM

5 months ago
5/5

Service: The overall experience from purchasing the tickets to the cruise itself was first class. Would recommend the cruise to anybody
Product: The process was easy and would recommend the cruise to anybody

Review for HARBOUR STORY PM

5 months ago
2/5

Morning Harbor Cruise History Premium. Wed Mar 7
Sound system was atrocious. Lots of static - plus sound kept cutting in and out.
Hopeless for sustained commentary. Maybe just as well, as the lady with the mike prattled on, constantly repeating herself, and obviously thought of herself as a major personality, which she clearly wasn’t. She just happened to have the mike. // Did this trip previously last year and the commentary lady then was superb. // hence the poor rating this time - bad sound system and annoying self-focused commentary.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Harbour Story Premium AM Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the commentary on your cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has different tastes and preferences. However, please be assured your comments have been forwarded to our hospitality manager for review. Please be assured that this technical fault with the sound system has been rectified.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

5 months ago
5/5

Service: We thoroughly enjoyed the cruise - the team was friendly and professional, and they made the cruise so much fun. There was the formal cruise and then ad-hoc fun side trips and anecdotes. We certainly will be booking other trips that Captain Cook hosts!
Product: Great value for money! 2 hours cruising the Sydney harbour with awesome treats, great views and fun staff.

Review for HARBOUR STORY PREMIUM PM

5 months ago
5/5

Absolutely great cruise. Lady was very good and very knowledgeable

Could probably do with another few speakers on the upstairs outside deck

Review for HARBOUR STORY PREMIUM PM

5 months ago
4/5

Service: Good itinerary; friendly crew.
Too much talk over the microphone, though!
Product: Flawless online processing. However, exchanging voucher for tickets at the counter prior to boarding is an (unnecessary?) nuisance.

Review for HARBOUR STORY PREMIUM PM

5 months ago
5/5

Service: Trip was so easy and quite pleasant. The guide did a wonderful job explaining the site and the history!
Product: Money well spent for a great experience.

Review for HARBOUR STORY PREMIUM AM

5 months ago
5/5

Very nice boat

Review for HARBOUR STORY PM

5 months ago
5/5

Service: Amazing view. It was a fantastic cruise with a very nteresting storytelling experience.
Highly recommended for all.
Product: Helpful staff. Quick response. Polite.

Review for HARBOUR STORY PM

5 months ago
4/5

Service: Service was A1 and carried out in a pleasant manner. I was very impressed having booked cruise from Brisbane online and with no personal experience of your company. Will definately do again this time perhaps at night. Thankyou.
Product: Very worthwhile experience historically, geographically, service and lovely drinks/ eats. Will recommend to others.

Review for HARBOUR STORY PREMIUM PM

5 months ago
2/5

The host was boring, tried to be funny and just wasn’t. Everyone looked like they were falling asleep!

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Harbour Story Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the cruise commentary. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Once again thank you for your feedback. 

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

Review for HARBOUR STORY PM

6 months ago
5/5

Service: Well timed and the Narrator was excellent!!
Product: Covered the harbour extremely well

Review for HARBOUR STORY PM

6 months ago
4/5

Service: 整个游览的景色非常美,就是如果可以有中文的解说就更加好了!
Product: 风景非常美,如果可以有中文解说就更加好。时间长度非常合适,两个小时游览了足够的地方。

Review for HARBOUR STORY PM

6 months ago
4/5

Fantastic!
From the moment we presented to the wharf, we were greeted by lovely hostess. Boarding was easy and refreshments were supplied and available throughout cruise. Great morning with 8 family members including 3 children and 1 toddler. Was great for family visiting from UK to have commentary about Sydney and also great for children to learn about the history - very informative. Amenities were clean and not what I expected, multiple toilets and lovely sink and mirrors. Top deck was lovely but became windy - didn't dampen experience though. We sat inside at a large table on port side and was perfect viewing throughout whole cruise. Totally recommend.

Review for HARBOUR STORY PREMIUM AM

6 months ago
5/5

Service: Sarah was brilliant and knew her information well.
The boys served tea/coffee and champagne with a Smile and nothing was a bother.
Product: Staff friendly and helpful and efficient.

Review for HARBOUR STORY PM

6 months ago
5/5

Service: Very good program - bubbly, food, commentary.
Product: Excellent choice to learn about various neighborhoods of Sydney

Review for HARBOUR STORY PREMIUM AM

6 months ago
4/5

very humorous commentry made the trip more interesting!

Review for HARBOUR STORY PM

6 months ago
5/5

Very good service, well informed on history and trivia, polite and courteous hosts. Great coffee and delicious snacks and sweets.

Review for HARBOUR STORY PREMIUM PM

6 months ago
5/5

Timely, excellent narration, clean.

Review for HARBOUR STORY PREMIUM PM

6 months ago
5/5

Service: A first class tour with knowledgeable & helpful staff. We visited 3 sites, each one better than the last, and with the staff’s guidance we had the best snorkeling experience of our lives. Only wish we had time to do it all again before we left Cairns.
Product: Great value and a great snorkeling experience.

Review for HARBOUR STORY PM

6 months ago
5/5

Service: Great service and a super tour. Very informative.
Product: Great tour guide. Very informative.

Review for HARBOUR STORY PREMIUM PM

6 months ago
5/5

We had a great time on the cruise.

Review for HARBOUR STORY PREMIUM AM

6 months ago
5/5

Elizabeth the commentator was friendly and very informative.

It was a very plesent trip around the harbour. Would recommend

Review for HARBOUR STORY PREMIUM AM

6 months ago
5/5

A very good experience - good clear info/ history of the harbour - just right , not too long or too short. Plenty of room to move around on our trip and enough seats.

Review for HARBOUR STORY PM

6 months ago
4/5

Service: Actual cruise was great experience.
Had a tiring experience with you contact phone. I was trying to contact starting from 8:30am. The phone was advising to place chk a number to talk to someone. When you select the number the line does not take you anywhere. Finally the phone worked post 9:30am.
The company should address the phone system to avoid bad customer experience
Product: Excellent tour of Sydney Harbour

Review for HARBOUR STORY PM

6 months ago
5/5

Great experience & value for rmoney. Great boat & interesting commentary. Everything was spot on.

Review for HARBOUR STORY PREMIUM AM

6 months ago
5/5

Service: The experience was seamless. The commentator was great
Product: Very interesting and enough information provided and presented well

Review for HARBOUR STORY PREMIUM PM

6 months ago
5/5

Service: Very pleasant. Good service
Product: Very much enjoyed the cruise. It was a birthday present and the birthday boy loved it.

Review for HARBOUR STORY PREMIUM PM

6 months ago
5/5

Service: Brilliant river cruise, very enjoyable, infomative guide, (sorry can not remember the lady's name), who spoke for 2 hours without any notes, interesting story's of the harbours history and the people who have lived there over the last 250 years.
Would recommend it.
Product: Good value for money, booked on line, staightforward

Review for HARBOUR STORY PREMIUM PM

7 months ago
5/5

Service: Their service was excellent everything went smoothly. The cruise itself was wonderful everything that you wanted to see was shown. The gentleman narrating all the information about the sites did an excellent job very interesting our English visitors thought it was one of the highlights of their trip.
Product: As above everything went smoothly

Review for HARBOUR STORY PREMIUM AM

7 months ago
5/5

Service: Great tour. Friendly staff & very informative about the harbour- both past & present. Very well organisation.
Product: Great value for money. Easy process to book and check in.

Review for HARBOUR STORY PM

7 months ago
2/5

Friendly and efficient

Poor commentary

Booking on line fairly easy but it would be helpful if the confirmation included the time of cruise

Review for HARBOUR STORY PM

7 months ago
5/5

Service: Informative tour. The speaker assisted us to get on a transport boat to a different harbor
Product: Reasonable price. Informative speaker.

Review for HARBOUR STORY PREMIUM PM

7 months ago
4/5

We enjoyed cruising around Sydney Harbour on a beautiful sunny day. It was lovely to have tea and biscuits during our journey.
The commentary was very detailed and informative but strangely cynical. The commentator said many negative things about the giant cruise ship we had disembarked from early that day, some things were factually untrue. She continued to be cynical about many other things as we cruised around the harbour, which made the experience rather unpleasant.
Also, the commentary was geared towards international visitors, of which there were plenty on board. As interstate visitors, we did not feel the commentary was geared towards us.

Review for HARBOUR STORY PM

7 months ago
4/5

Service: It was a pleasant and informative tour, however the traditional owners of our land needs to be acknowledged in that way and not referred to as original occupants. your guide needs to work on that a little.
Product: It was a pleasant tour and slow enough to take in everything.

Review for HARBOUR STORY PM

7 months ago
5/5

Service: Very pleasant experience from this 2 hr premium cruise. Beautiful overview of Sydney Harbour, leant a lot from the story teller. Highly recommended!
Product: Great value for money, very smooth online booking system

Review for HARBOUR STORY PREMIUM PM

7 months ago
1/5

Service: Unfortunately my interstate family and I had a bad experience with the Cruise,
My family had flown from interstate for my birthday celebration and the Cruise was booked for the Saturday morning for our group of 15 people.
We were to have high tea with sweets, cakes and savories, Champagne, Juice and fresh coffee and twinnings teas etc.
We were looking forward to the fun and interactive educational commentary that I had read about in the reviews and the boat looked quite nice in the pictures.
Unfortunately the food never turned up and all that was on offer was a glass of champagne or juice on arrival. After I enquired I was told that we could have instant coffee/tea and a packet biscuit.
The boat was not as nice as the ones I had seen in the pictures, The commentary was just someone reading from a script and none of us could hear it at all if we sat outside. Eventually most of us gave up on straining to listen except my elderly parents who sat alone so they could hear.
Only After I had enquired again did I find out that:-
1. There was not going to be any food or fresh tea/coffee at all
1. we were not on the "usual cruise boat" as that one had been used for another private charity venue.
2. Their "usual commentator" was unavailable and they had someone else reading the information to us.
.
No one seemed appologetic except one man and I asked to speak to a manager. Only after she spoke to others at the main office did we get any offer of compensation.
I was so upset regarding the whole trip even though my family didnt complain at all.
Product: I have explained it in the review.
No food or drinks, wrong boat, poor commentary/unable to hear it

Review for HARBOUR STORY PREMIUM AM

7 months ago
4/5

Service: Staff were friendly and helpful. I'd suggest some written information be available for hearing impaired people. Boat sailed an returned on time. The boat was very clean. Food was plentiful, well presented and tasteful.
Product: We were happy with the Harbour Story. The Tour director spoke clearly and was easily understood. The time for the cruise was sufficient to see all point of interest

Review for HARBOUR STORY PREMIUM PM

7 months ago
5/5

Service: Excellent commentary and a while two hours !
Facilities on board very good
Product: So informative . Good facilities on board

Review for HARBOUR STORY PM

7 months ago
5/5

The narrator was good but sometimes hard to hear on upper deck. We were told cruise was leaving from one gate but really left from another. Tea service was really nice. Wild children running around. But overall nice cruise.

Review for HARBOUR STORY PM

7 months ago
4/5

Service: I was able to have a free afternoon on the Harbour for my birthday and the long cool glass of orange juice was appreicated.
Product: I was a little disappointed that the cake available to premium was not available to "birthday" customers. It looked really nice.

Review for HARBOUR STORY PM

7 months ago
5/5

We really enjoyed the trip - the boat was comfortable and the commentary was excellent. The way that it was delivered was particularly good and we appreciated the humour which kept it interesting - we leant so many things about Sydney that I don’t think we would have come across elsewhere.

Review for HARBOUR STORY PM

7 months ago
5/5

Service: Great commentary although did not recognise the Bondi Beach when it was pointed out. The crew were friendly and a credit to the company. The suggestion to wait until the return to get a picture of the bridge and Opera House was spot on.
Product: Very easy to book on-line and the confirmation was very quick.

Review for HARBOUR STORY PM

7 months ago
5/5

Service: All good! Very nice cruise.
Product: Bought tickets online but had to do the queue again to print the boarding tickets. Waste of time

Review for HARBOUR STORY PM

7 months ago
5/5

great vessel, good commentary, delicious catering. Clean and well maintained. Great all round experience.

Review for HARBOUR STORY PREMIUM AM

7 months ago
4/5

Service: Great service; a little confusing on the dock, just prior to embarking, on which boat to board. Went on the cruise of the harbor for a relaxing sight-seeing tour. Which it was; just thought the lady announcer talked too much. The information was interesting and informative but, we felt, too much. Otherwise it was great! Thanks!
Product: Prices are high in Australia

Review for HARBOUR STORY PM

7 months ago
5/5

Big fun! Must do!

Review for HARBOUR STORY PREMIUM AM

7 months ago
5/5

The Harbour Story cruise was very entertaining and informative with a wonderful commentary. The boat was very spacious and comfortable. Our overseas visitors had a lovely introduction to Sydney and were very impressed. After living in Sydney for more than 20 years; we learnt a few things as well.

Review for HARBOUR STORY PM

7 months ago
4/5

Wonderfull experience.

Review for HARBOUR STORY PREMIUM AM

7 months ago
5/5

The itinerary was great and the commentary on board by Sarah was fantastic and well prepared!

Review for HARBOUR STORY PM

7 months ago
5/5

The cruise was great. The narration was very informational and well done. Excellent time.

Review for HARBOUR STORY PM

7 months ago
5/5

Nice cruise and a very friendly staff. Loved it.

Review for HARBOUR STORY PM

7 months ago
2/5

Embarking the boat could have been more organised - it was a free for all which is challenging with young children.

The commentary predominantly covered real estate and property prices - it was as if we were being guided by an estate agent. More commentary on the history and landmarks (other than houses) would have been appreciated

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story Cruise. We were disappointed to read that the commentary wasn’t to your standards. The live commentary provided is intended to an overview of the Harbour, both current and historical. Our commentators focus the stories of the harbour and is tailored based on  their our experiences and backgrounds.

Once again we appreciate your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PM

7 months ago
5/5

Spacious, great views, informative commentary. Highly recommended. Took the whole family including kids aged 7 to 14 and grandparents from overseas; it was a hit with everyone.

Review for HARBOUR STORY PM

7 months ago
5/5

Yes, very good service. Commentary was excellent

Review for HARBOUR STORY PREMIUM AM

7 months ago
5/5

Easy Booking online
Great explaination on Board

Review for HARBOUR STORY PM

7 months ago
2/5

Service: We were disappointed with the sight seeing cruise for one simple reason. The windows were dirty and the sights were difficult to see through dirty windows. It was very hot on top in the open air and therefore most of the cruise was spent down below. I was assured over the phone the windows would be clean but alas this wasn't correct. 3 disappointed customers.
Product: The harbour is gorgeous but the cruise ship had very dirty windows. Not good for a sight seeing cruise

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story Cruise. We were disappointed to read that the window cleanliness wasn’t to your standards. We can assure you that the windows are cleaned thoroughly every day. However, sometimes due to weather and wind conditions during the day this does impact the viewing.

Once again thank you for your feedback and we apologise for the inconvenience.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PM

7 months ago
5/5

Bob was very knowledgeable and friendly. The ferry was smooth. The whole experience was memorable.

Review for HARBOUR STORY PREMIUM AM

7 months ago
5/5

Great trip and my best day in Sydney ! This day at the Harbour with a great Guide that told us the history for the town and all the places we passed wore amazing !
I love architecture and he knew a lot of all the houses we passed.
Great service and the boat wore clean and steady :-)
I recomend this trip to everyone !

Review for HARBOUR STORY PM

7 months ago
5/5

People were great, dives were great, food great, cleanliness, great

Review for HARBOUR STORY PM

7 months ago
5/5

Service: Really great trip. The guide was informative and funny. I’m a little sad he didn’t go into detail about the dark side of Sydney Harbour because of the amount of kids on board. But that’s more because I enjoy dark tourism. Our guide was good at using the activities being done in the harbour at the time to be worked into his performance. I especially liked the “thank you reckless youths” portion as well as the irony jokes and little trivia. My mum and I had been in Australia for 3 weeks, and she said that this was the best cup of tea she had had there. This trip was a spur of the moment decision, and it was well worth it. Great value. Great service.
Product: Our guide was phenomenal. Really informative and funny. He was able to take the current activities going on in the Harbour and use them in his performance. Beautiful views of Sydney. Our boat was not overcrowded, so it was nice and relaxing to be able to go on a tour that didn’t have a lot of people pushing to get a view. Tea and cookies were great.

Review for HARBOUR STORY PM

7 months ago
5/5

Yes. Fun easy and great insights into history.

Review for HARBOUR STORY PM

7 months ago
4/5

The presenter was awesome !

Comfortable seats . Perhaps an alternate to the sweet biscuits for people like me who suffer from Type 2 diabetes would go a long way !. All in all a great experience

Review for HARBOUR STORY PM

7 months ago
5/5

Service: An interesting and informative cruise of the beautiful Sydney Harbour complete with Friendly and professional staff. Perfect for guests visiting from near and afar!!
Product: Fast boarding together with a welcome drink and a delicious morning tea.

Response from Captain Cook Cruises: Dear Donna,

Thank you for your recent review of our Harbour Story Premium Cruise. We were pleased to read that you thoroughly enjoyed the commentary, service and inclusions in our premium package. We agree that the cruise is a wonderful way to view stunning Sydney in an informative and entertaining way for both locals and international visitors.

Once again thank you for your feedback, it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

8 months ago
5/5

Service: Exceptional cruise, food and commentary
Product: Every thing about it was a great experience

Review for HARBOUR STORY PREMIUM AM

8 months ago
2/5

Whilst the surroundings and boat were excellent the tnformation delivery was monotone and boring

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Harbour Story PM Cruise. Our commentators and trained to ensure we deliver facts and some fun information too. We are sorry that we were unable to me to meet your  expectations and your comments have been forwarded to our Hospitality Manager  to ensure all is in order. We agree that the surroundings and vessel make for a thoroughly enjoyable afternoon in the stunning Sydney Harbour. 

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for HARBOUR STORY PM

8 months ago
5/5

Service: The experience, the length of time, the commentator and value of money
Product: The voice of the commentator was clear and comfort, of course with effective stories on every corner of the harbour

Review for HARBOUR STORY PREMIUM AM

8 months ago
5/5

Service: Amazing ship and also loved the premium experience
Product: Loved it, the shop was new

Review for HARBOUR STORY PREMIUM PM

8 months ago
5/5

Service: Very informative tour and extremely humorous. Excellent way to see Sydney and the harbor.
Product: It was a fair price to pay for the history lesson and views.

Review for HARBOUR STORY PM

8 months ago
5/5

Service: Captain Cook Cruises Sydney Harbour Story PM was a great way to spend a couple of hours on the water. Our host was very entertaining and knowledgeable with lots of photo opportunities. The cruise staff are very organized and you feel safe well directed.

A great way to see the Harbour, especially the Opera House and the famous 'bridge' from the water.
Product: Captain Cook Cruises Sydney Harbour Story PM was a great way to spend a couple of hours on the water. Our host was very entertaining and knowledgeable with lots of photo opportunities. The cruise staff are very organized and you feel safe well directed.

A great way to see the Harbour, especially the Opera House and the famous 'bridge' from the water.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story PM Cruise. We were pleased to read that you enjoyed this fantastic cruise. We agree that the great commentary, views and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PM

8 months ago
5/5

Service: It was a great cruise, nice & relaxing...
Product: Great cruise & great commentary

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story Premium AM Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great commentary and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

8 months ago
5/5

Service: This was a great excursion around the harbour with a very informative speaker who gave an insight into unknown facts about everything that we saw.
The crew were helpful as we had to take our heavy luggage with us as we had disembarked a cruise ship that morning.
Product: Excellent value for money

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story Premium AM Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the great commentary and service makes for a wonderful day in the beautiful Sydney Harbour. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. 

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

8 months ago
5/5

Third Harbour cruise with you and it is always good to take visitors on.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Harbour Story Premium AM Cruise. We were pleased to read that you thoroughly enjoyed this fantastic cruise. We agree that the cruise is an excellent way to show visitors the beautiful Sydney Harbour.

Once again thank you for your feedback and recommendation it is greatly appreciated.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM AM

9 months ago
4/5

Service: Nice cruise, amusing commentator. The map of the route showed further into the western part of the harbour, which was not done, so was disappointed about that.
Product: There were no gluten free options.

Review for HARBOUR STORY PREMIUM PM

9 months ago
4/5

Service: Good commentary, good food service, good organization, clean vessel. Air conditioning was too cold on the high front deck. Would have been nice to be able to go outside into the fresh air occasionally.
Product: Cost was okay as the trip included commentary. Other competitors' cruises (without commentary) offer full meal specials for less than the cost of this afternoon tea cruise. We chose this one because it included commentary, but think $30 per head with tea and biscuits would be a more reasonable price. We paid $45 a head.

Review for HARBOUR STORY PM

9 months ago
5/5

Service: Our overseas visitors from NZ just loved it. We had a premium package and they made the most of it. The commentary was good and some of the pictures taken were great. Well done
Product: Our NZ visitors just loved it and coming from the Central coast of NSW this was our first and not our last

Review for HARBOUR STORY PREMIUM PM

9 months ago
4/5

Service: Excellent service. Very informative tour. Views are fantastic!
Product: Highly recommended! Will keep on coming back!

Review for HARBOUR STORY PREMIUM PM

9 months ago
5/5

Service: More than expected! Boat looks great with great facilities inside. Great staff and commentator was very knowledgeable. Great tasting bubbles and morning tea food was awesome! Clean and modern looking toilets as well. Will definitely recommend!
Product: Definitely worth the price!

Review for HARBOUR STORY PREMIUM AM

9 months ago
5/5

Recommend highly and would definitely buy again based on our experience.

Review for HARBOUR STORY PREMIUM PM

9 months ago
4/5

Really good services and the view is pretty awesome. The story is also very interesting.

Review for HARBOUR STORY PREMIUM AM

10 months ago
5/5

Service: This was a fantastic cruise. We received a great description of the harbour and the history of the harbour. The cruise went right around the harbour and gave us plenty of views of Sydney, the Opera House, the Sydney Harbour Bridge and various bays and harbours. We would definitely do another cruise with them and would definitely recommend Captain Cook Cruises to others.
Product: This was a great cruise. The Harbour Story cruise went for two hours and we received a wonderful description of the history of the harbour, various aspects of it and also stories about different people who had something to do with the harbour and its history. Well done!!

Review for HARBOUR STORY PM

10 months ago
5/5

Very informative. Friendly staff and detailed description presented by the hostess. Vessel was clean and well presented

Review for HARBOUR STORY PREMIUM AM

10 months ago
2/5

Service: The cruise narrator seemed much more interested in the nude beach than the partrons, the portion of the cruise at the halfway point in Neutral Bay was not particularly interesting, more information relating to the colonial history of Sydney would have been better, the narrator took an extended break after Neutral Bayand only resumed after we have passed a sailors ship mast monument missing an opportunity for a more complete explanation of what it was, and the cruise terminated without passing under the harbor bridge for other points of interest, e.g. the site of the year 2000 Olympic swimming events. My point of reference is a similar harbor cruise taken in 2015.
Product: Advance ticket purchase via the internet was very convenient.

Response from Captain Cook Cruises: Dear Customer,

Thank you for taking the time to write about your Harbour Story Afternoon Cruise with us on Sydney Harbour. We are disappointed to read that we did not reach your expectations as we usually receive good feedback on that cruise. Our live commentary on this cruise is tailored for each audience by our experienced commentators. We apologize if you felt that it was not to your standards and we value your feedback, that is why a copy of your comment has been forwarded onto their relevant manager. We encourage guests to speak and ask questions directly to the Cruise Director and Commentator on-board as they can always provide further information. As advertised on our website and brochures the route of the cruise does vary depending on traffic, weather and conditions on the day.  

Once again thank you for your feedback.
Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PM

10 months ago
5/5

Service: The cruise was great and the emcee for the day was marvellous. The passengers were not young and she appealed to us all.
Product: The little packet of goodies was quite good as was the champagne and tea and coffee. It was ideal for just an afternoon tea.

Review for HARBOUR STORY PREMIUM PM

10 months ago
5/5

It was a very professionally organised and smooth tour. The route through the harbour covered all the highlights and the commentary was understated and expertly delivered. The tour was much more enjoyable than I had anticipated and definitely woth. the value.

Review for HARBOUR STORY PREMIUM PM

10 months ago
5/5

We loved the commentary and the opportunity to see and experience the harbour

Review for HARBOUR STORY PREMIUM PM

10 months ago
5/5

Ver friendly and helpful steaa

Review for HARBOUR STORY PM

10 months ago
5/5

Its nice crew.. All the staff friendly and helpfull.. Since my mother use a wheelchair the cruise was very handy and easy acsess for disable person..

Review for HARBOUR STORY PM

10 months ago
5/5

Service: The service our family received was great. Good complimentary coffee with cakes and commentary was informative and fun. I would definitely recommend to others who are planning to visit Sydney.
Product: Fewer people, great view.

Review for HARBOUR STORY PREMIUM AM

10 months ago
2/5

I received my glass bubbly on arrival, not overly cold and shunted off upstairs, which was fine.

Couldn't hear a word of the commentary unless I sat right up the front.
What happened to my afternoon tea???

Not a crumb.

Response from Captain Cook Cruises: Dear Customer,

Thank you for the feedback of your Harbour Story Premium with us on Sydney Harbour. We are disappointed to read your comments as we usually receive good feedback on that cruise. The Premium package includes premium coffee or teas together with a mixed sweet & savoury selection of cakes upon showing your ticket at the bar. We encourage guests to speak directly to the Cruise Director onboard on the day as they can assist immediately.

Once again thank you for your feedback and we are sorry not to reach your expectations.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for HARBOUR STORY PREMIUM PM

10 months ago
4/5

Did the sightseeing afternoon cruise with some visitors to Sydney. It was very enjoyable and informative, even for us locals we always hear something new.

Review for HARBOUR STORY PM

10 months ago
5/5

Service: We are very happy with the service and food. Beautiful afternoon with family and friends. Really recommend to visitors coming to Australia, as our cousin & family were really happy and impressed
Product: Fantastic crew, especially the presenter.

Review for HARBOUR STORY PREMIUM PM

10 months ago
5/5

Service: the cruise was booked for visitors from Italy and two visitors from Perth to experience Sydney.We absolutely loved the cruise, the welcome on board drinks and the the morning tea provided. We also enjoyed the narration supplied by Brendan he was very eloquent and very approachable. The crew members were courteous and very obliging. We were given the wrong information by the information booth near berth 5 on the Saturday when we were originally supposed to cruise. We were sent to darling harbour instead but your lovely staff member there re booked our cruise we were very appreciative.
Captain Cook cruise was excellent, booking staff excellent, crew excellent
Great experience had by the five of us
Product: EXCELLENT
wonderful experience

Review for HARBOUR STORY PREMIUM AM

10 months ago
4/5

Service: Staff were pleasant and the cruze delivered what had been promised
Product: Narrator was informative without being boring

Review for HARBOUR STORY PM

10 months ago
4/5

Service: Easy to buy tickets...they were waiting in the system when we arrived to board...great service...excellent informative commentary...not quite loud enough on top deck outside...was a beautiful day which helped...enjoyed the bubbles...noticed lots of people drank coffee etc...G
Product: Easy way to be a tourist...

Review for HARBOUR STORY PREMIUM AM

10 months ago
5/5

The cruise was great. Very friendly helpful staff. Commetary was very informative and easy to listen to.

Review for HARBOUR STORY PM

10 months ago
5/5

The harbour story cruise was very relaxing. The commentary was excellent. The staff friendly and knowledgeable.

Review for HARBOUR STORY PREMIUM PM

11 months ago
4/5

Service: Friendly staff
Product: Good relaxing habour tour. Weekday tour was not full and provided a lot of open space to walk and sit around

Review for HARBOUR STORY PREMIUM AM

11 months ago
4/5

Great commentary and views
Very disappointed we became a taxi going to the zoo
Wasted about 20mins of our cruise

Review for HARBOUR STORY PREMIUM AM

11 months ago
4/5

Service: Organisation from the buying of tickets, embarking, commentary and overall presentation was good. Staff were incredibly helpful, polite and treated guests well. The down side was the coffee and cakes presented as part of the trip.
Product: Please see above regarding my thoughts.

Review for HARBOUR STORY PREMIUM PM

11 months ago
2/5

Service: Windows weren't clean. Can't see outside clearly.
Product: It's okay. Could've made premium level worths better.

Response from Captain Cook Cruises: Dear Tracy, 

Thank you so much for your feedback and we are sorry regarding our windows being not as clear as this is sometimes to due the windy or inclement weather. Our Premium Harbour story is rated very highly at 90% as our other feedback has showing and we are disappointed that we did not meet your expectations.



Best Regards,
Captain Cook Team

Review for HARBOUR STORY PREMIUM PM

11 months ago
5/5

Service: As always, service is paramount. The overall experience is something that my family and my overseas guests will always remember. Thank you to everyone especially your great staff.
Product: Excellent service and exceptional experience!

Review for HARBOUR STORY PREMIUM AM

11 months ago
4/5

Commentary great,perfect day with all staff helpful, especially the tour guide. She made us feel welcome

Review for HARBOUR STORY PREMIUM AM

11 months ago
5/5

The commentary that was given on the cruise was excellent! They shared really great information about the surrounding area of the harbour and the history of Sydney.

Review for HARBOUR STORY PREMIUM PM

11 months ago
5/5

Service: I just wanted to tell you that my shellharbour U3A group had a fantastic time on our cruise yesterday.
Most are already organising another cruise in the near future.
I would suggest that at the start of cruise passengers are told where life jackets are as many asked me and it was lucky I saw then on back deck.
Product: I just wanted to tell you that my shellharbour U3A group had a fantastic time on our cruise yesterday.
Most are already organising another cruise in the near future.
I would suggest that at the start of cruise passengers are told where life jackets are as many asked me and it was lucky I saw then on back deck.

Review for HARBOUR STORY PREMIUM AM

11 months ago
5/5

Very polite and knowledgeable crew
Good variety of drinks and great commentary

Review for HARBOUR STORY PM

11 months ago
5/5

Service: Wonderful cruise tour;
excellent story told by the lady crew!
Product: Wonderful cruise tour;
Excellent story told by the lady crew!

Review for HARBOUR STORY PREMIUM AM

11 months ago
4/5

Service: Friendly staff across the board.
Product: Had the premier package - the cakes were somewhat average

Review for HARBOUR STORY PREMIUM PM

12 months ago
5/5

The whole experience was excellent. The staff, the information given, the refreshments and of course the weather on the day!

Review for HARBOUR STORY PREMIUM PM

12 months ago
5/5

The relaxed experience, nice afternoon snacks, the space on the boat, the ability to wander outside were all fab. The best bit was the history tour and Peter the Narrator - interesting and very funny all rolled into one.

Review for HARBOUR STORY PREMIUM PM

12 months ago
5/5

Service: The crew are great, very friendly and professional.the information talk was enjoyable and informative.
Product: Relaxing, comfortable, time flew with so much to see and learn

Review for HARBOUR STORY PM

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