Seniors Festival Buffet Lunch

Inclusions

  • Cruise aboard MV Sydney 2000
  • Delicious hot & cold buffet lunch featuring seafood, non-seafood & vegetarian dishes, dessert & cheeses
  • Main Harbour sights
  • Harbour commentary 
  • Up to 1hr 45min cruise from 12noon 

Need to know

  • Seniors Festival 13-24 February 2019
  • Event Special $59 per senior
    - Normally $95
    - Limited availability
    - Not valid Valentines Day 14 February 2019
    - Enter promo code SEN-PEN at check-out 
    - See More Info for Eligibility & How to Book
    - Terms & Conditions
  • Special Event Conditions
  • Download flyer
  • Credit Card Fraud Prevention
    - At check-in you will be required to present the credit card used to purchase your cruise online

Timetable

Departs Circular Quay Wharf No.6 Darling Harbour King Street Wharf No.1
Daily 13-24 February 2019 12.30pm. Disembark 2.15pm 12.00pm. Disembark 1.45pm

Car Parking  Please check your date for road closures 

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Sydney, sightseeing & seafood - a great way to celebrate Seniors Festival on our famous Harbour. Great fares available during Seniors Festival 13 - 24 February 2019. More Info ...

SENIORS FESTIVAL 13-24 FEBRUARY 2019

NSW Seniors Festival is the largest celebration for people over 60 in the southern hemisphere. Captain Cook Cruises is proud to be a participant again this year with special fares for Seniors on some of our most popular Sydney Harbour cruises.

ELIGIBILITY
To be eligible, you must hold a NSW Seniors Card (New South Wales permanent residents aged 60 or over and work no more than 20 hours a week in paid employment) or hold an Australian Senior Pensioner Card (means tested). All guests in your booking must hold a valid Seniors Card, and present Card at check-in for verification.

HOW TO BOOK SENIORS FESTIVAL SPECIAL CRUISES

  • When booking online please enter the promotional code SEN-PEN at checkout. This will reduce the total price of the booking
  • Please note it is your responsibility to check the price is correct prior to entering your credit card/payment details
  • All payments made are final and non-refundable
  • Discounts cannot be applied after a booking is confirmed
  • If unsure please call Reservations on +61-2-9206 1111

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

IMPORTANT 

Responsible Service of Alcohol Policy

Accessibility for people with a Disability Policy

YOUR SAY NEW YEARS EVE - I was on John Cadman II on NYE and I couldn’t have had a better time. Everything about the cruise was perfect, the staff were polite and all retained their sense of fun and humour. Thanks to the crew for a great way to see in the New Year. Sallie-Ann, VIC

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
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84 % approval from 321 responses

Date
Rating
3 hours ago
5/5

Service: really good buffet
Product: good and nice staff, great view

Review for Seafood Buffet Lunch

23 hours ago
4/5

Service: The service and the food were great. The staffs were nice and friendly. I’d have a wonderful lunch and beautiful view with my family.
Product: Oysters were fresh and sweet. The prawns were great too.

Review for Seafood Buffet Lunch

2 weeks ago
5/5

Service: Would definitely take this cruise again. Great way to show visitors our beautiful harbour. The food on the buffet was lovely.
Product: There was a very good choice of food. Very enjoyable.

Review for Seafood Buffet Lunch

2 weeks ago
4/5

Service: Staff were absolutely fabulous, very friendly, very attentive. Bent over backwards to make sure we were entirely happy. "We" being a group of 4 senior ladies.
Product: Enjoyed the lunch but to be honest not the best I have ever had.

Review for Seafood Buffet Lunch

2 weeks ago
5/5

Service: As always Captain Cook has done it again!
I've been to another harbour cruise with Cook but this was my first with the seafood buffet.
The food was fresh and delicious, customer service excellent and the cruise itself awesome.
Flew from Melbourne for a special occasion and am so glad I did.
Product: For the price of a buffet excellent.

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: The service was excellent and could not be faulted. Your Seafood Buffet Lunch was one of the best that I have had and compared favourably with any seafood buffet that I have had in restaurant's onshore and who most probably have greater facility's than what you have on board. I can only say on behalf of myself and the company I was with, Thank You for a most pleasant day on the harbour.
Product: Drinks a little expensive, but there again it was Sydney Harbour. seafood was excellent and very fresh definitely value for money.

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Great service, well done to the team, a very relaxed and enjoyable experience

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: From boarding to being seated by a friendly courteous staff member to enjoying the food and interesting commentary the whole cruise was excellent
Product: The lunch was good with enough choice

Review for Seafood Buffet Lunch

3 weeks ago
1/5

Service: Late start, waiting in sun for 15 minutes to board. When set sail, food was not ready/ organised, waiters running around looking disorganised and frantic, not knowing what each was doing. Nobody replenished our water the whole trip.
Product: Not enough variety, deserts ran out quickly, not replenished quickly enough for such a short trip.

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: Well organised, good service, excellent cold seafood, good salads. Less than perfect was the hot food selection where the only really attractive dish was the chicken which was off the menu for one of us because it contained chilli.
Product: Easy to book, irritating to have to look up starting times. I should not have purchaes the drinks package, one of us is a non-drinker. Purchasing individual drink would have been cheaper.

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: The cruise was a good overview of Sydney Harbour and the food served was delicious.
Product: The food was delicious with excellent variety

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Service: Personnel agréable et disponible. Beau buffet. Croisière sympathique.
Product: Bon et beau buffet. Croisière agréable

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: Had friends from Canada they loved it lunch was great as well
Product: all good oysters and salmon prawns what more could you want ?

Review for Seafood Buffet Lunch

3 weeks ago
5/5

环境优美舒适。
游览景点超值。
餐食用料优质。
品种丰富可口。

Review for Seafood Buffet Lunch

3 weeks ago
4/5

Being from the US, I found the food very delicious and the service was excellent

Review for Seafood Buffet Lunch

3 weeks ago
5/5

Service: Excellent food and services
Product: Excellent foods and services

Review for Seafood Buffet Lunch

4 weeks ago
4/5

Service: the information the history provided on the tour was good. what i didnt enjoy was the few options for the buffet lunch especially for halal eating guests.
Product: wouldve gotten excellent if the food had more halal options

Review for Seafood Buffet Lunch

4 weeks ago
5/5

Service: I will definitely recommend this cruise, great for the family but also for special event with your partner
Product: Food was delicious, everybody can find something they enjoy

Review for Seafood Buffet Lunch

4 weeks ago
4/5

Service: We thought the service was very good. The staff were all pleasant, the food was plentiful and fresh. However the coffee wasn't hot enough or tasteful. We used this cruise to celebrate our 40th wedding anniversary!
Product: It was good value for money, very relaxing.

Review for Seafood Buffet Lunch

4 weeks ago
5/5

Service: Excellent
Product: Could have more variety..

Review for Seafood Buffet Lunch

4 weeks ago
5/5

Service from the time we boarded to disembark was excellent. Staff were very friendly
Food choice was beautiful

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: A very pleasant experience,boarding was flawless and quick, window seat, good commentary, only downsize, there could have been more non seafood options on the buffet.
Product: Easy to book, I preferred it when the ticket was on =line rather than having to queue to get tickets at wharf.

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Very good service. Coffee machine wasnt working very well. Otherwise all goof
Product: Good lunch and cruise. Couldnt hear commentary very well

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: I had read a lot of the negative reviews before booking and was a bit nervous I’d picked the wrong company but our experience was awesome! The service was great, very attentive and we had absolutely no problems getting drink service. The food was really nice and there was plenty of it. The Staff were really friendly and good with my 2 kids (3 and 8 years old). The views of course amazing. Overall totally worth it! And would definitely recommend.
Product: Great food, variety and plenty of it.

Review for Seafood Buffet Lunch

1 month ago
4/5

................ ................

Review for Seafood Buffet Lunch

1 month ago
5/5

We took my elderly parents on the lunch cruise. Everyone was helpful. Very relaxed atmosphere with the right amount of commentary.

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Excellent cruise on a very clean vessel with happy and courteous Staff. The buffet lunch was plentiful and tasty with good selection. Enjoyed it all
Product: Lovely lunch with good selection

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Excellent service from booking right upto the seating arrangement of our small group of 12. The food and selection was fresh and delicious. Everyone was extremely happy and cannot wait to return.
Product: Great service and food was fresh

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: Second time I've dined with Captain Cook Cruises and enjoyed it just as much this time round. The cruise itself was informative and provided great views of iconic landmarks and the food was delicious with a good range considering it was only for lunch. Service staff were professional and friendly.
Product: Worth every penny - loved the lunch! Enjoyed our time on the boat and would do it again.

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Yes
Product: Delicious food, sea food are fresh

Review for Seafood Buffet Lunch

1 month ago
5/5

great experience

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Food was excellent,table service could have been a little better but overall great experience
Product: Loved the oysters and prawns

Review for Seafood Buffet Lunch

1 month ago
5/5

Service: It was 5 star service and good hospitality.
Product: Food was nice and more than enough on the tables.

Review for Seafood Buffet Lunch

1 month ago
5/5

会推荐

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Nice food and service but the extra $15 per person for a window seat is too much. $10 per person would be reasonable.
Product: Food and service is good. Extra $15 per person for window seat is too much. $10 per person would be reasonable. I booked table for eight. Only four are facing the window the way the table was set up.

Review for Seafood Buffet Lunch

1 month ago
5/5

Good view

Review for Seafood Buffet Lunch

1 month ago
4/5

Service: Staff and food good
Product: Food good and service good

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Good food. Good service. Fantastic View.
Product: Fish dish can be improved

Review for Seafood Buffet Lunch

2 months ago
4/5

Food is very fresh and enough to get full. Fantastic views for the whole harbour. It is worth to try.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Superb. A very enjoyable experience. The service excellent, polite and very professional.
Product: The food was first class and plentiful.

Review for Seafood Buffet Lunch

2 months ago
5/5

Staff very helpful, food very good and commentary interesting.
Sights on harbour great

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Had a great time, I would rate 4 1/2 star rating. Service was a little slow in getting drinks once ordered, but food was great. Maybe some live entertainment would have been good even a solo guitarist singing songs for an hour or so . Other than that no complaints & would certainly recommend to others :)
Product: Food was excellent & plenty of it, drink service was a little slow

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Excellent information delivery over speaker system perfectly timed with arriving at locations. We liked our window seat and the servers. The only downside was the food - it was initially served upon boarding and then food service stopped within an hour of our two hour cruise. More food would have been nice as we didn't get to eat everything we wanted...
Product: Needed more continual bringing out of food. Ran out of Ham and not replenished. Delicious food otherwise.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are pleased that you enjoyed the views, commentary and service on your cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise if you felt this wasn’t the case on this occasion. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Captain Cook Cruise have always accommodated me and my carer with access onto the boat as I'm wheelchair bound.
they are friendly and helpful.
I always book for the dinner cruises every year, however this was my first lunch cruise and will continue to choose Captain Cook Cruises for my annual end of Christmas celebrations.
Product: Very helpful , always help my care with my wheel chair

Review for Seafood Buffet Lunch

2 months ago
4/5

On the whole an excellent outing. We would have liked our table cleared a little earlier. In the end I approached an attendant to clear the first course of plates so we could enjoy the rest of our meal. We were celebrating my son's 50th birthday.

Review for Seafood Buffet Lunch

2 months ago
5/5

from the beginning to the end everything was great, wonderful experience

Review for Seafood Buffet Lunch

2 months ago
2/5

Service: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.
Product: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise that our buffet didn’t meet your expectations on this occasion. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Drinks waiter confused our order and brought us a $55 bottle of wine (after charging our credit card) instead of a glass! Disappointed not to have the crab salad we had last year. Having said that we had a great outing, food was excellent and the trip was good value. Would certainly recommend it to friends. We have done the buffet lunch around Christmas 2 years in a row and would do it again next year.
Product: Excellent value, fresh food.

Review for Seafood Buffet Lunch

2 months ago
4/5

Whole experience was very good and have recommended to other family members. Staff were helpful and friendly.
One small disappointment- we were surprised that the dessert buffet did not have a Christmas theme, considering this was just two days before Christmas and I am sure that many of your customers were enjoying the event as part of their extended Christmas celebrations.

Thank you

Review for Seafood Buffet Lunch

2 months ago
5/5

Ship was clean and beautiful, food was brought out straight away and constantly topped up - so no-one went hungry and the bar service excellent. We picked a terrific day and the boat was only about half full. Great commentary even for locals to learn more about our beautiful harbour. Only down side was the cost of a bottle of wine - $60 was a bit over the top for a $13 bottle

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: -1st class service and attention to our group
-food was of good quality
-and 👍👍 for overall rating
Product: -1st class service and attention to our group
-food was of high quality
-👍👍for overall rating

Review for Seafood Buffet Lunch

2 months ago
2/5

Service: Our group have taken this buffet lunch cruise 4 times over the past 5 years and this year were very disappointed with the experience. The buffet was quite limited, and not a lot of choice. One of our group had been on the exact same cruise 2 weeks earlier and the choice was better. The desserts were very poor with limited variety of fruit (the cheapest available it seemed) and the drinks were extremely expensive........$11-$12 for a glass of wine is highway robbery. On top of all that, the section was only half full and we were still crammed in with barely room to move, especially eating with no room to move your arms. Whilst we appreciated the window seating, we could not move from our seats backing on to the window as there was no room to move the seat back even a few centimetres to get out !! The staff came around taking our serviettes 45 minutes before the end of the cruise, like they were stopping guests from further eating. We will seriously not consider this again next year for our group.
Product: Very disappointing choice, limited compared to previous cruises with same company. Expensive drinks.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

attentive friendly staff, plenty of space around our tables, good food.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Friendly staff who were polite and helpful. Ensured we had a memorable occasion.
Product: Great variety of foods and appropriate sized cake portions to enable more variety. Plenty of fresh fruit. Delicious ham. Water for tea not hot enough to enjoy.

Review for Seafood Buffet Lunch

2 months ago
1/5

Service: We received poor customer service. There was only one food station for the busy cruise and we needed to wait I. Long lines. Food ran out and wasn’t replaced quickly or left completely. Staff were in attentive and needed to be ask for assistance. Not good enough!
Product: Very ordinary and long waits not enough vegetarian food or assistance from staff at the buffet.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: The service was outstanding and food was amazing such a variety and seafood was so fresh, Totall recommended and I am going to book again for the new year as we enjoyed it so much.
Product: Food and sea food was so fresh and just beautiful.

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: On time, food was good, service good.
Product: Good choices and plenty available, hot food was hot and cold food cold, as they should be.

Review for Seafood Buffet Lunch

2 months ago
2/5

Service: Perhaps you could charge less for alcholol
Product: Expensive salad and expensive booze

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We believe our drinks pricing to be equal to any contemporary dining establishment in Sydney. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your comments have been forwarded to the catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Everything went smoothly

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: A great experience, thank you. Could have had vegetables with our lunch...
Product: Vegetables would have been good

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your comments have been forwarded to the catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
2/5

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

2 months ago
5/5

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Review for Seafood Buffet Lunch

2 months ago
5/5

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Review for Seafood Buffet Lunch

2 months ago
4/5

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We can assure you that our drinks prices reflect the majority of establishments in Sydney. We also offer a range of bar packages which provide an unlimited number of beverages for the duration of the cruise which may be a suitable alternative. A child's ticket price is more than 45% less than a full adult fare.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Review for Seafood Buffet Lunch

3 months ago
2/5

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Seafood Buffet Lunch Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

Review for Seafood Buffet Lunch

3 months ago
5/5

always a great experience. staff very friendly

Review for Seafood Buffet Lunch

3 months ago
4/5

The food was great, but the kinds of food were less than I expected.

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Review for Seafood Buffet Lunch

3 months ago
4/5

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Review for Seafood Buffet Lunch

3 months ago
4/5

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

Review for Seafood Buffet Lunch

3 months ago
5/5

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Review for Seafood Buffet Lunch

3 months ago
5/5

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Review for Seafood Buffet Lunch

3 months ago
2/5

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

Review for Seafood Buffet Lunch

3 months ago
5/5

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Buffet Lunch Cruise. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

4 months ago
5/5

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Review for Seafood Buffet Lunch

4 months ago
5/5

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Review for Seafood Buffet Lunch

4 months ago
4/5

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Review for Seafood Buffet Lunch

5 months ago
2/5

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Review for Seafood Buffet Lunch

5 months ago
5/5

Perfect lunch cruise.

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Review for Seafood Buffet Lunch

5 months ago
1/5

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch Cruise experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

Review for Seafood Buffet Lunch

5 months ago
2/5

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

5 months ago
4/5

Service: Staff were okay
Product: Food was so so..paying for view not quality.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

5 months ago
5/5

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Review for Seafood Buffet Lunch

5 months ago
5/5

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Review for Seafood Buffet Lunch

6 months ago
4/5

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Seafood Buffet Lunch experience. We pride ourselves in the service we provide to all our customers and we are happy to read that you had a good experience in this regard. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

6 months ago
5/5

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Review for Seafood Buffet Lunch

6 months ago
5/5

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Review for Seafood Buffet Lunch

7 months ago
4/5

Punctual, nice food, good service, window seats and did well in catering for my group.

Review for Seafood Buffet Lunch

7 months ago
2/5

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We were delighted to read that you found the service staff to be friendly and helpful. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests and we were disappointed to read that this was not up to your standard.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

7 months ago
2/5

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet experience. We are happy to read that you enjoyed our wonderful seafood buffet. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. If you experience any negative behaviour from other customers, we encourage customers to talk to the Cruise Director as he/she can address the issue immediately.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

7 months ago
5/5

The food, service and music were all good and the view was fantastic!

Review for Seafood Buffet Lunch

7 months ago
4/5

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Review for Seafood Buffet Lunch

7 months ago
5/5

Good service, good environment and a pleasant journey

Review for Seafood Buffet Lunch

7 months ago
4/5

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite

Review for Seafood Buffet Lunch

7 months ago
2/5

Service: Lack of directions getting on board
Windows in dining area dirty hampering view of harbour
The prawns on buffet were old and below par
Product: The prawns were very average

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Seafood Buffet Lunch Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can also assure you that all our food is sourced and prepared fresh.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

7 months ago
5/5

we had a marvoulous day, thank you

Review for Seafood Buffet Lunch

7 months ago
5/5

Service: Great experience thank you!
Product: Very nice yummy thanks.....

Review for Seafood Buffet Lunch

8 months ago
2/5

We booked the steak and lobster dinner cruise. Was disappointed that the lobster was cold and not tender at all. Steak over cooked. Not worth the price we paid.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Sunset Steak and Lobster Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

8 months ago
5/5

Great service, the commentary was good and seaffod buffet w

Review for Seafood Buffet Lunch

8 months ago
2/5

Service: Service is OK. I booked a seafood buffet but didn't really meet our expectation of a seafood buffet. It's like a normal buffet in a 2-3 star hotel with seafood on the side.... The duration seems to be a bit short considering guests need to eat and see the views. We were mostly rushing up and rushing down.... Overall, it is good for a one-time experience.
Product: Not the seafoos buffet I was expecting. And the little seafood that was there don't taste very good.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Seafood Buffet Lunch Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality – so we’re very disappointed that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager for review. Our Seafood Buffet Lunch Cruise operates for 1 hour and 30 minutes. If customers would prefer a longer duration of cruising, then we also offer a variety of dinner cruises that cruise for a duration of 2 hours and 30 mins, to 3 hours and 30 mins.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch

8 months ago
4/5

Service: only 2 choices of dessert and cheeses and very small
Product: very small dessert and cheees

Review for Seafood Buffet Lunch

8 months ago
4/5

Service: 친절한 서비스 그리고 런치 크루즈 좋았 습니다
Product: 조금더 다양한 요리가 있었으면 좋았을 것입니다

Review for Seafood Buffet Lunch

8 months ago
4/5

Service: Service was very good but seafood buffet is very ordinary
Product: Seafood buffet lunch is very ordinary

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the food on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: Excellent services, all staffs are friendly and helpful with all everything.
Product: Excellent foods Excellent services, nice view.

Review for Seafood Buffet Lunch Cruise

9 months ago
2/5

Service: Seafood buffet with not much seafood & no red meat !! Dessert was very poor too & top ups were slow. Drink service was very slow had to ask for our wine 3 times, by the time we got it we had almost finished eating.
Product: not much seafood at a seafood buffet no red meat & service slow

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the food and beverage service on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is dissappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality managers.

Once again thank you for your feedback. 

Kind Regards,
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
2/5

Service: I didn’t like the food.
Product: I didn’t like the food that was served

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the of food on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback. 

Kind Regards,
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
4/5

Staff waited for a couple joining us who was late by at least 10mins. Thank you.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of your Seafood Buffet Lunch Cruise. We were pleased to read that you found the service on your cruise was to your standards. We always endeavour to cater for all our passenger’s needs, so we’re pleased that you found this on this occasion.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Setup

Review for Seafood Buffet Lunch Cruise

9 months ago
4/5

Overall the service is good, and I did enjoy the lunch with my girlfriend on Captain Cook Cruises. The recorded audio introduced all the iconic buildings (e.g. Sydney Opera House & Harbour Bridge) and spots in detail. Yet, I think the frequency of staff collecting plates could be faster so that customers do not need to try and manage the table's space so hard.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: From the time we stepped onto the boat the crew/staff were extremely friendly and attentive. Food was great, table was great, the whole experience was wonderful. We couldn’t fault anything
Product: Excellent value for money

Review for Seafood Buffet Lunch Cruise

9 months ago
1/5

Service: the food set up was very tacky and unhygienic, the staff were not familiar with the drinks menu they had to keep going back and forwards asking questions and we had to wait too long for drinks, not a pleasant experience at all for the price very disappointed considering it was mothers day
Product: very cheap, clustered setup

Review for Seafood Buffet Lunch Cruise

9 months ago
4/5

Service: The food was O.K. but not much left after the locusts had descended. Next time we'll get on at Barangaroo and not Circular Quay, before most of the food is gone. There could have been more dessert options.

The drinks service was very slow. I didn't get my wine until I had finished my lunch.
Product: Not bad value for a couple of hours on the harbour.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: Booked the Harbour Cruise for Mother's Day Lunch. Everyone thoroughly enjoyed the cruise and the buffet lunch. The staff were also attentive and very accomodating. Thank you.
Product: The buffet was great value for money for the adults. However the price for the children was quite high and there wasn't much for young children to eat. Considering it was Mother's Day, and obviously children would be celebrating with their mothers, I think there should be some consideration in the menu for children.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: Well organised embarkation and seating procedure.
Great wait staff.
Good buffet selection.
Product: Good selection but not a big variety

Review for Seafood Buffet Lunch Cruise

9 months ago
2/5

Variety of food when compared to other Sydney Harbour lunch cruises was sub par

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the food on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback. 

Kind Regards,
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: We booked a Mother's Day cruise for the seafood buffet lunch, It was a delicious lunch with a gorgeous view around Sydney Harbour. I had an amazing day thank you! I highly recommend Captain Cook Cruises, the staff are friendly, the cruise is clean, food and cocktails are delicious. My next booking will be a whale watch cruise 😁
Product: I highly recommend Captain Cook Cruises, we booked a Mother's Day cruise for the seafood lunch buffet, the food and cocktails are delicious, the cruise was clean and the staff are very friendly. Thanks for my great day!!

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Staffs are very friendly, food was great and the scenery is amazing!!

Review for Seafood Buffet Lunch Cruise

9 months ago
4/5

Service: It was a good experience but there were a couple of things that could be improved. The quality of the complimentary coffee/tea provided is pretty ordinary. Even the purchased latte was pretty ordinary. At this time and age of coffee machines, surely some quality good coffee can be offered. The other point to note is that the windows of the boat was dirty. It was really not that great to go on a viewing cruise with dirty windows.
Product: It was a good experience but there were a couple of things that could be improved. The quality of the complimentary coffee/tea provided is pretty ordinary. Even the purchased latte was pretty ordinary. At this time and age of coffee machines, surely some quality good coffee can be offered. The other point to note is that the windows of the boat was dirty. It was really not that great to

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: Excellent service. Excellent food. Excellent experience. Just don't increase the prices.
Product: Beautiful food. Fresh seafood. Yummy oysters.

Review for Seafood Buffet Lunch Cruise

9 months ago
4/5

I took my parents on the cruise and they were impressed. That alone made me really happy and the reason why I'm giving this a four star. :)

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Wait staff and greeting staff were very friendly combined with professional appearance and service.

Review for Seafood Buffet Lunch Cruise

9 months ago
2/5

Service: The seafood buffet was not very good with only 3 options of seafood and the deserts picked over without replenishment. However, the cruise around the bay was nice. I would check out some other options first if you want to have this type of experience.
Product: The seafood buffet was not very good with only 3 options of seafood and the deserts picked over without replenishment. However, the cruise around the bay was nice. I would check out some other options first if you want to have this type of experience.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the food on your cruise wasn’t to your standards. Our Seafood buffet offers: Chilled oysters, Ocean prawns, Mussels, Smoked salmon and Steamed Barramundi. The menu is available on our website so our customers can make an informed decision prior to booking. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback. 

Kind Regards,
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: Professional and attentive.
Product: Good quality food. OK variety to choose from.

Review for Seafood Buffet Lunch Cruise

9 months ago
2/5

Table service average. No bread and butter plates. Tired looking place mats on table. Cutlery not wrapped. Food ok. Probably would not go for the buffet next time. Might be better with the 2 course meal. Could not hear the recorded female commentator in the early part. Noisy customers. Cold coffee. Beautiful Sydney Harbour.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the service and commentary volume on your cruise weren’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. The Sydney 2000 has undergone a recent refurbishment to reflect a contemporary and modern look, remaining aesthetically pleasing allowing guests uninterrupted views of magnificent Sydney Harbour. Please be assured your comments have been forwarded to management and your feedback is greatly appreciated. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Once again thank you for your feedback. 

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: Food was good and staff were friendly. Definitely would recommend
Product: You pay for what you get.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: The staff were friendly, very informative and prompt.
Product: The meal was very disspointing

Review for Seafood Buffet Lunch Cruise

9 months ago
4/5

Service: A most enjoyable cruise - nice and leisurely. And the seafood buffet was wonderful.
Product: Delicious food, a good variety and nicely presented.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

The harbour cruise, the lunch it was excellent. We are planning an evening dinner cruise, thumbs up.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Lovely, relaxing and informative cruise around the harbour with a delicious lunch as well. We took our elderly parents who thoroughly enjoyed it also.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Pleasant courteous staff. The buffet was pleasant and you just can’t beat the scenery. Great value for money. A must if you’re a visitor to Sydney or a resident.

Review for Seafood Buffet Lunch Cruise

9 months ago
5/5

Service: excellent service all the way.
Product: fabulous food, well done, thanks

Review for Seafood Buffet Lunch Cruise

9 months ago
1/5

Was gifted a Seafood Buffet Lunch Cruise last year form my son and had a great time. Decided to take my mother on the same cruise. Apart from the food it was like comparing chalk to cheese. The vessel was not as good, the staff were not as good or as welcoming as the previous cruise. And the biggest disappointment though was the commentary. A third of the commentary was not played, and what was played was inaudible.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the vessel, service and commentary you received on your cruise weren’t to your standards. Our vessels are always reviewed to maintain a modern image, including a recent renovation of the Sydney 2000; the vessel our lunch cruises operate on. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises.

Once again thank you for your feedback. 

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Yes it was a great way to finish our time in Sydney.

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service: Service was very nice and pleasant.
Product: Value for money was average

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of your Seafood Buffet Lunch Cruise. We were pleased to read that you enjoyed service on your cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney so we apologise you felt this wasn’t the case. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Great day. Staff were friendly and helpful. Food was amazing and there was plenty to choose from and it was always topped up.
Product: Fantastic and lazy Sunday afternoon

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Five star food and service. Thanks for a great day to help celebrate my wife's birthday
Product: Easy to complete using online booking system

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Was excellent food was amazing would defiantly go again
Product: The food was amazing and the view was excellent

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service was great. Food was good.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Friendly, polite and informative. Wonderful day and have spread the word!
Product: Just loved everything, food,staff and a beautiful day on our beautiful harbour

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Attentive, polite and friendly. Didn't have to ask for anything. Food was good. While the commentary (recorded) was informative, sometimes it was wrong.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Everything, it was great
Product: Plenty off everything, all fresh

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service was very good and was pleased to see the buffet being replenished with more food in particular the prawns.
Especially given there was no crab in offer even though advertised

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: ..
Product: aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: The food was amazing. The staff were friendly and efficient. Very pleasant day.
Product: The food was good. We really enjoyed the quality and variety.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: The whole experience was pleasant well organized and courteous crew.
The food was very nice.
Product: Nice variety good food very tasty

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Excellent service and food
Product: Excellent food and service

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

good

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Everything was excellent and we enjoyed window seating and. Thoroughly enjoyable cruise
Product: All food was great and a good choice

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Three of my friends and I have been on this cruise for the past 5 years. The staff in the booking office are always very helpful and pleasant. Once on board the wait staff are also very helpful and pleasant and this year was no exception. Unfortunately this year the seafood was very disappointing. Although the price went up by $5.00 there wasn't any crab on the buffet and the prawns were not up to standard. They were very watery and not very flavoursome. I have seen the price of this cruise rise from $39.00 to $55.00 over the past 5 years and one would expect that the quality of the food should be maintained. If the food had been the same standard as it has been in the past 5 years I would have given 5 stars.
Product: Please refer to the previous page.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

excellent service and foods

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: My group of older ladies had a great day. The staff were very helpful and pleasant. The food was replenished regularly. The only thing the group thought we needed more time, say from 12.30 departure to arriving back and circular quay at 2.30pm. Everyone dining out really needs at least 2 hours to sit, eat and chat. that's what dining out it is all about, ..one and half hours was just not enough time, it was a little rushed. We will certainly go again when the special offer is on.
Product: all great! needed more time.

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

I was disappointed with the Buffet , not enough variety , however the cruise was good , commentary was a bit hard to hear .

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the commentary volume and food on your cruise weren’t to your standards. Our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we’re disappointed that you felt that this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

GREAT FOOD, LOVELY STAFF, PLEASANT CRUISE

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: We thoroughly enjoyed ourselves food was very good the ship was very clean and the staff were very pleasant
Product: The young lady on the phone was very efficient and helpful

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service: Ordered a beer. Waited a long time. Half way thru the meal ordered again with another staff. That came pretty fast. Later on the first order arrived.
Product: Lacked presentation, no wow factor in my opinion.

Smoked salmon was nice. Food was good.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the beverage service and food on your cruise weren’t to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service: the way everyone was crowded over serving table while others were still boarding there was only scrappy left food by the time i got there and was only a small amount of seafood didn`t look appetising at all so i didn`t have any seafood and only a little of the other on offer, and it was cleared away very quickly the desserts really need to be looked at there are extremely poor we were a party of four and paid $421 two of our party were visitors from new zealand quite disappointing although the trip was nice on the harbour i was really looking forward to this special time
Product: i think i have said it all

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the food on your cruise wasn’t to your standards. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. The offered food is constantly replenished for guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Food, aervice, view and weather all perfect!
Product: All very fresh and well presented

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Clean and comfortable vessel

Excellent food
Product: Everything was great,the vessel, the food and the service

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: excellent service friendly staff
Product: Fresh Seafood great tasting
Barramundi great salads

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service, hospitality, food all good it was nice to have a meal on Sydney harbour with nice surroundings

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Just such a loverly day and the food great
Product: Gret food and a wounderful day

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Friendly and excellent customer service
Product: good choice but mussels a little tough

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: When we arrived at the wharf, I mentally groaned, there was so many people I thought this is going to be one Hugh chrush. But no, we were ushered to our window table, and all was well. The buffet table worked well, the food was great, just as advertised, we went back for seconds!
Product: The oysters were just wonderful and plenty of them, just what we wanted.

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

The cruise was very enjoyable - food was excellent - service very good - one issue was that the cruise was for 2 hours and I was disappointed that we called into Darling Harbour wharf within that time frame when we would have preferred to see more of the Harbour, perhaps further up the Parramatta River, especially when my husband & I paid more for a window seat X 5 people!!

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the itinerary on your cruise wasn’t to your standards. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. We agree that the excellent food and service makes for a very enjoyable cruise on the magnificent Sydney Harbour.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service: Replenished the food
They took plates away quickly and then there weren't any more for more food, cutlery too.
Product: Poor quality seafood when that was the highlight

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Cruise. We were disappointed to read that you felt the service and food on your cruise weren’t to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: The greeting on land by (Captain Cook look alike) was friendly and welcoming.To make the trip more authentic a big screen depicticting the HX of sydney harbour would give a more visually perceptive view of the past.The crew were very friendly and interactive with the customers,The food was ok,a bush band playing softly and intermittendly in the background????
Product: Salads not enough variety, mundane and did not excite the taste buds

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Cruise. We were disappointed to read that you felt the food on your cruise wasn’t to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service was good.

Would have liked more choices in the buffet

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: We were a group of 14 guests and all enjoyed their meal and commentary. Thank-you.
Product: We took advantage of the Seniors discount. Thank you.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: the entire experience from service to food.
Product: Took advantage of last minute special which made it an affordable day out

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Very good
Product: Excellent food, would recommend.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

I thought their service and table service was very good I do not believe in excellence as there is no more room for improvement and whatever you do you can always improve. I would certainly recommend to my friends.

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service was efficient, polite and very friendly. Food was fairly average with a limited selection. Bread rolls however were divine.

Response from Captain Cook Cruises:

Dear Customer,




Thank
you for your recent review of our Seafood Buffet Lunch Cruise. We were pleased
to read that you enjoyed the service on your cruise. As you know we do strive to deliver world best practice customer service
from booking all the way through to the end product – so your review for this
is very satisfying to receive. Your comments are very much appreciated by all
our hospitality and catering staff and a copy of your email has been forwarded
onto their department managers. We are sure they will value the positive
feedback too. We continually monitor all aspects of the production chain including
receipt, storage, distribution, cooking and presentation to ensure a top
quality and consistent product is presented to our guests
. We apologise
that you felt this wasn’t the case on this occasion.




 

Once again thank you for your feedback.




Kind
Regards,

Head of Customer Service

Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

The service was very good

Response from Captain Cook Cruises:

Dear Customer,




Thank you for your recent review of our
Seafood Buffet Lunch Cruise. We were pleased to read that you enjoyed the
service on your cruise. As you know we do strive
to deliver world best practice customer service from booking all the way
through to the end product – so your review for this is very satisfying to
receive. Your comments are very much appreciated by all our hospitality and
catering staff and a copy of your email has been forwarded onto their
department managers. We are sure they will value the positive feedback too.




Once again thank you for your feedback.




Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Friendly service and lovely food. Well organized. Time table was spot on.
Commentary was excellent.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Love their service from start to finish. Dishes & desserts were very delicious , they kept on filling up , nice & comfortable seats we had. They have full of smiles & services. Dad wants to go again.
Product: Delicious food & services. Friendly service s.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: We were happy with the service, staff were polite and cleaned table up promptly when we had finished food and drinks.
Product: I enjoyed the food but relatives would have liked more of a selection of roast meats and standard veg as they are not seafood lovers but chose this cruise because it fitted in our schedule but they enjoyed the cruise regardless and the weather was fantastic on the day. Must say it was good value for money.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Crew were good.
Product: Food was average to below average. I am unable to think of anything I'd go back for. Long queues, desert was empty for about 30 minutes. Mussels had no flavor (frozen) oyster poor quality. As bad as it sound the best was an overly processed surimi salad. That's not a compliment.

Response from Captain Cook Cruises:

Dear Customer,

Thank you for your recent review of our
Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the
food wasn’t to your standards. We continually
monitor all aspects of the production chain including receipt, storage,
distribution, cooking and presentation to ensure a top quality and consistent
product is presented to our guests
. We apologise that you felt this
wasn’t the case on this occasion.


Once again thank you for your feedback.

Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-AU;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Good all around, On time, good service and the lunch was above average.
Product: Good quality of food and well presented

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

I had a group of 55 over 50's for seniors week. The entire group had a wonderful time and are still talking about it a week later. The staff were very friendly and helpful and the food was delicious and plenty of it. Would recommend this trip to anyone. Thanks very much for a wonderful day.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: The crew were terrific and the service was extremely good. I loved the food variation and the sea food was very fresh and tastety.
Thanks a lot it was worth doing and you will see me again
Product: Because it was worthed. The food was finger licking

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Everything about the cruise was excellent. The staff were all friendly and helpful. Food quality and quantity was also good.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Great except given table right beside the food.Had people hanging over our table in the line waiting for their food..
I thought it was fine however my guest from overseas was not impressed.
We did join at King Street and of cause at that stage there were a very large number of tables vacant.
Product: Good selection and plently of everything.

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Every one was most helpful
Product: Cruise was good, Buffet was average, Sweets were poor

Response from Captain Cook Cruises:

Dear Customer,

Thank you for your recent review of our
Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the
food wasn’t to your standards. We continually
monitor all aspects of the production chain including receipt, storage,
distribution, cooking and presentation to ensure a top quality and consistent
product is presented to our guests
. We apologise that you felt this
wasn’t the case on this occasion.


Once again thank you for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Staff were lovely, harbour scenery amazing, but dining chairs somewhat uncomfortable after an hour of sitting.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: I joined under the senior's discount with the bar added. I thought it was extremely good value for money, the food was excellent and fresh with plenty of choices. The bar supplement was reasonable and the staff were all courteous and friendly
Product: Great value, very fresh with lots or choices

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service: Very long queue at buffet. It would be better if some organisation table by table could take place. The food itself was average for the main course and dessert was below a reasonable standard.
The self serve tea/coffee was appalling. The sign said both tea and were on the hot plate, but both jugs had teabags. There was no coffee there, and the coffee from the machine could only be described as coloured hot water.
We have been on this cruise before and felt its standard has declined to the extent that we are unlikely to go again.
Product: Very long queue at buffet. It would be better if some organisation table by table could take place. The food itself was average for the main course and dessert was below a reasonable standard.
The self serve tea/coffee was appalling. The sign said both tea and were on the hot plate, but both jugs had teabags. There was no coffee there, and the coffee from the machine could only be described as coloured hot water.
We have been on this cruise before and felt its standard has declined to the extent that we are unlikely to go again.

Response from Captain Cook Cruises:

Dear Customer,

Thank you for your recent review of our
Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the
food, beverages on your cruise weren’t to your standards. As well as free tea
and coffee offered on our Seafood Buffet Lunch Cruise
.2pt;mso-fareast-language:EN-AU">we also offer customers the option to purchase
an espresso coffee from Vittoria Coffee. This can be made to order and
customised to your convenience.
We
continually monitor all aspects of the production chain including receipt,
storage, distribution, cooking and presentation to ensure a top quality and
consistent product is presented to our guests
. We apologise that
you felt this wasn’t the case on this occasion.


Once again thank you for your feedback.

Kind
Regards,

Head of Customer Service

Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Very friendly welcome and prompt table allocation.Great service and smiles from all the crew.
Product: Great value for money and a good selection to choose from.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Enjoyed the lunch cruise, food was very good, staff was very friendly
Product: Good Value for the buffet lunch and cruise

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Our group had a wonderful time. The ship itself was beautiful, staff were very patient and accommodating with our sometimes fussy seniors. Buffet was kept topped up at all times and checking food levels, she was very nice and efficient. Was also impressed by how clean and spacious the toilets were. Fantastic experience ,however our clients wish that it was a longer trip around the harbour. Big compliment to the frontline staff, definitely recommend it to family and friends. Thanks so much Team !

Review for Seafood Buffet Lunch Cruise

10 months ago
4/5

Service: Would recommend cruises again.
Product: Some prawns could be fresher. First bowl prawns were old and unperged. Were they Australian prawns? Second bowl a lot better.

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Excellent table waiter
Product: excellant boat, service and commentary

Review for Seafood Buffet Lunch Cruise

10 months ago
5/5

Service: Great food. Informative commentary. Approachable and courteous staff. Hifhly recommended.
Product: Great food. Great commentary.

Response from Captain Cook Cruises: Dear Customers,

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were pleased to read that you enjoyed the commentary, service and food on your cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. We agree that this fantastic cruise is a wonderful way to experience and capture Sydney’s magnificent harbour.

Once again thank you for your feedback and recommendation.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

10 months ago
2/5

Service: Service was ok. Had to wait awhile to get a waiter to order drinks and to have the used/dirty plates removed from table. But the waiters were pleasant and obliging.
Product: Ok but not something I’d rave about. And food that I can throw together myself and I’m not the world’s best cook

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food and service on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise if you felt this was not the case on this occasion. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
4/5

Service: I found the young steward SERGIO very helpful and engaging with conversation relating to on board requests.
Product: the food selection was quite good- we had 3 adults plus 3 x teenagers and 1 x child.
Everyone found something to eat and all reported that they had a lovely meal.

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Great service
Kind staff and very professional. Good food with a good variety.

Review for Seafood Buffet Lunch Cruise

11 months ago
1/5

Very disappointed. Only in Sydney for Easter break and lunch cruise cancelled on Monday.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the your cruise. The cruise did operate on Easter Monday, with other passengers travelling. You contacted us on Tuesday 3rd of April regarding you not travelling, and we provided the equivalent value in cruise credit for you to travel on a date of your choice in the next 6 months.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Everything was well organized. Food was great too.

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Food was delicious. Service excellent and commentary informative

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Staff were friendly and the lunch was excellent and well organised. There was plenty of food and it was really tasty
The cruise took us close to shore so we could really see the Sydney waterfront properties

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: I would gladly tell lots of friends about what a fine service i could speak highly of from start to finish
Product: So much to choose from delightful

Review for Seafood Buffet Lunch Cruise

11 months ago
4/5

Service: Cruise was great until we stopped at circular quay then a horde or asians acame on board and TOTALLY blocked food access for lunch, we were so glad we got on board at Darling Harbour
Product: Food was average and could have been more adventurous

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food variety and fellow passengers on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. The timing of our buffet is designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to enjoy the stunning views of Sydney Harbour. As you can appreciate the Seafood Buffet is a popular choice with guests and the food stations can get busy at times, however our chefs are on hand to continually replenish the food.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
4/5

NIce lunch, informative tour of the Sydney Harbour!

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: Great atmosphere , informative information and wonderful food .
Product: Great variety and quality

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Great service great food

Review for Seafood Buffet Lunch Cruise

11 months ago
2/5

We have large group of 44 , boarding at Circular quay, half an hour later than Darling Harbour boarding. It seamed like the food serving is not enough. When the cruise come to Darling Harbour , the staff hurried clean up all the food, we thought that we would be served until the end of the trip. So some of our group members had not finished their meal. The menu did not have many selections as in advertising

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food and cruise itinerary on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our advertising material displays crab; however this is currently unavailable due to quality issues regarding our suppliers. Please be assured that this is currently under review. The buffet is open to our customers for the duration of the cruise, however closes for passenger disembarkation. This allows customers ample time to visit the buffet multiple times in a relaxed manner, whilst also allowing for opportunity to view Sydney’s iconic views. Please be assured your feedback has been forwarded to our hospitality and catering managers for review.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
2/5

Service: We thought the seafood buffet was only adequate.

As we had been shown around Sydney by a local we thought the canned commentary was very lacking in information about recent changes to the Sydney landscape. Namely the new development in Barangaro and the new casino.
To much about wartime history .i.e. wins in WW1 and 2 when you are hosting visitors from Japan and Germany.
Product: Very Basic selection offered

Review for Seafood Buffet Lunch Cruise

11 months ago
2/5

Service: Boring food
Difficult to find staff once they had seated you, especially for a second drink that you have paid through the nose for.
Wouldn’t do it again
Everyone, yes everyone was Asian
Couldn’t understand our waitress
There is nowhere to get out of the lashing rain while you wait to board.
Product: Boring food
Frozen mussels
Cheap Chinese meal
Coleslaw
Frozen Sara Lee cakes
Yuk

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food and service on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We can assure you that our staff are trained to provide our customers devoted and efficient service and that all of our hospitality and catering staff are all fluent in English. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
2/5

The ship is lovely and views are amazing. However the food served at the buffet is very poor and quite expensive for what is on offer. Not much variety, not a lot of it, and not the best quality. I also got the Premium Bar package which doesn’t include spirits so I had to buy my drinks. Overall very disappointing.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food and beverages on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. The included drinks are listed on our website and we always encourage customers to view this to understand the inclusions on their selected package. Please be assured your feedback has been forwarded to our hospitality and catering managers for review. We agree that the vessel and views are amazing.

Once again thank you for your feedback.

Kind Regards, 
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: Very enjoyable, friendly staff and delicious food. Kids enjoyed it thoroughly. We will book again in the future.
Product: Delicious food, very fresh and well presented

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: Very courteous and efficient service. Delicious food provided. Allover, a magnificent cruise.
Product: This was a wonderful gift from friends on the occasion of our 60th wedding anniversary.

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: We took the Captain Cook seafood buffet lunch cruise and it was wonderful. The views alone were worth the trip, with everyone snapping shots of the Opera House and Harbor Bridge.

We were pleasantly surprised at how good the buffet was. There was ample seafood, including prawns, mussels and oysters and all were very fresh. They had other items as well and excellent bread to go with the meal. There is a surcharge to be seated at one of the window tables and I highly recommend coughing up the difference in price. The seating is well worth it.

We opted to have a few glasses of Prosecco and it was a nice accompaniment to our meal. The narration over the loudspeakers was generally excellent, except that it was quite difficult to hear while people chattered in the dining room. Outdoors on the decks it was much easier to hear.
Product: We took the Captain Cook seafood buffet lunch cruise and it was wonderful. The views alone were worth the trip, with everyone snapping shots of the Opera House and Harbor Bridge.

We were pleasantly surprised at how good the buffet was. There was ample seafood, including prawns, mussels and oysters and all were very fresh. They had other items as well and excellent bread to go with the meal. There is a surcharge to be seated at one of the window tables and I highly recommend coughing up the difference in price. The seating is well worth it.

We opted to have a few glasses of Prosecco and it was a nice accompaniment to our meal. The narration over the loudspeakers was generally excellent, except that it was quite difficult to hear while people chattered in the dining room. Outdoors on the decks it was much easier to hear.

Review for Seafood Buffet Lunch Cruise

11 months ago
1/5

Service: Extremely poor
Product: You advertised a SEAFOOD buffet, not unedabile rice, chicken stew, pototoes, sliced over cooked ham, seafood extender with mayo!!
Prawns disgraceful, mussels ok, oysters ok.
Cheese grated( who does that) . Seriously embarrassed of offering to international visitors.

Response from Captain Cook Cruises: Dear Customer,

Thank you for the review of your Seafood Buffet Lunch Cruise with us on Sydney Harbour. We are disappointed to read that we did not meet your expectations with our food. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: Food and service was top notch.Thedining area was very clean and the waiters were great
Product: Plenty of food and great quality

Review for Seafood Buffet Lunch Cruise

11 months ago
4/5

Service: Definitely recommend to friends.
Product: More variety of food. Perhaps more seafood

Response from Captain Cook Cruises: Dear Customer,

Thank you for the review of your Seafood Buffet Lunch Cruise with us on Sydney Harbour. We are disappointed to read that we did not meet your expectations with our food. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your feedback and recommendation to your friends, it is greatly appreciated.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

we all felt very welcome. the service was excellent

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

The service, food and surroundings are amazing. This cruise is a must do if your in Sydney

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

The service was the best we experienced in Sydney and the food was also amazing

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Exceptional Customer Service extended to our group and an ample, fresh seafood buffet. Yes, I would promote and book again.

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: The food and the service was excellent. The staff were most helpful.
Product: Good value. The food was plentiful and excellent.

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: very good service. great food.
Product: great food. very good service. lovely scenery.

Review for Seafood Buffet Lunch Cruise

11 months ago
2/5

Service: The bar tender was so rude and sarcastic it was disgusting. The wait staff were friendly. Other guests were using hands to serve food on cheese area. Prawns on Buffett were over cooked and looked like they were from previous days lunch. Cruise itself was lovely and really the only thing of value. Paid $19 for drink package and only beer available was Tooheys or a Hahn light - disappointing. Can’t say I’d recommend the lunch cruise with the current standard
Product: Food was below average - prawns looked like they were from previous days lunch and had no flavour. Other guests used hands to serve cheese and biscuits

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food and drinks service on your cruise. Our aim is always to provide the highest standards of quality for both our food and service. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager and hospitality manager.

Once again thank you for your feedback.

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Great young staff full of smiles and very helpful
Food was pretty good and plentiful
Commentary was ok but a bit too much emphasis on aborigines

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: Definitely would recommend. Had a wonderful day. Staff great. Food excellent. Fantastic service!
Product: Great food and excellent service by staff.

Review for Seafood Buffet Lunch Cruise

11 months ago
5/5

Service: service was great. attendants were very receptive and professional
Product: food was good. plenty of varety

Review for Seafood Buffet Lunch Cruise

12 months ago
4/5

Staffs were friendly, good food

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: Always someone close by to help/clean dishes away
Product: We had overseas family with us and I thought it may have been easier to hear the information about the harbour better. I also was disappointed we didn’t go more north, maybe an extra half hour would have been better.

Review for Seafood Buffet Lunch Cruise

12 months ago
4/5

Service: Service was great.
Product: Lunch was nice & fresh, good variety.

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: THE STAFF WERE REALLY LOVELY AND VERY HELPFUL. MUM HAS A WALKER AND THEY WERE GREAT. VERY RELAXING AND THE BUFFET WAS NICE.
Product: EASY TO PURCHASE OVER THE PHONE.

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: Excellent service!
Product: Fresh and nice food on buffet!

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Excellent service and staff very helpful. Buffet was exceptional.

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: The cruise was a delight from start to finish. It began with the efficient and courteous segregation of passengers and their conduct to their allotted tables.
There was an extensive range of food. Its quality and quantity were excellent .Margaret would have liked the prawns to have been shelled and gutted. Table service was attentive and pleasant. The commentary was clear and interesting. You need to delete reference to the harbour control tower.
Product: See my previous comment. It was an excellent experience and confirmed my decision to invite guests from overseas.

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: The table hostess was excellent. She saw to our every request cheerfully and promptly. She looked after my dietary requirements fetching me bread and desert and enquiring if I required extra. She was very polite and couldn't do enough for us. We were all very impressed with her service.
Product: Food was good and varied. Seafood could have been a bit fresher.

Review for Seafood Buffet Lunch Cruise

12 months ago
4/5

Service: Quality and variety of food was good. Plenty of food available. Staff were friendly and courteous.
Product: Same comment as i have written above

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: The food was good. The views of the harbour were great. We had 20 overseas guests with us and it was a great way to show off Sydney
Product: The food was great and the cruise was not too crowded

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: Punctual, pleasant helpful staff. Interesting and informative commentary. Nice facilities
Product: Generally pretty good and the fish was excellent

Review for Seafood Buffet Lunch Cruise

12 months ago
2/5

The service was good. The food was nice but there wasn't enough of the fresh fruit platter. Maybe a few extra platters next time? But overall we had a good time.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food variety on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager. 

Once again thank you for your feedback.

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

12 months ago
2/5

service at the bar was not friendly

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the drinks service on your cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager. 

Once again thank you for your feedback. 

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

12 months ago
1/5

The experience was lacking in all the sparkle that the advert/listing promises. They provide beautiful pictures of the food and the harbor and you get none of that. I took my wife and mother in law on a Seafood buffet lunch for my mil's 50th birthday. We were promised crab and an assortment of salads which weren't available. We got on an older looking worn out ship with outdated decor to find two food stations with poor presentation set up on two separate sides of the ship. There was no variety, just the same selections (which were less than the promised menu but they got away with it because there's a tiny little * subject to change/availability on the menu listing). We weren't even able to finish our first plate of food before we saw them pack up the station on our end and we were advised we had to walk over to the other side to get anything additional. What we ended up with was mediocre food in both presentation and taste on a mediocre ship and some nice views of the harbor. There are so many other spectacular restaurants in the vicinity, don't waste your time or money on this.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt we were not able to meet your expectations regarding the food variety and vessel on your cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering manager. Our vessels are always reviewed to maintain a modern image, including a recent renovation of the Sydney 2000; the vessel our lunch cruises operate on.  

Once again thank you for your feedback. 

Kind Regards,   
Head of Customer Service   
Captain Cook Cruises

Review for Seafood Buffet Lunch Cruise

12 months ago
4/5

I thought the food and service was good for the Seafood buffet lunch,
Once the food became available, there was no annoucement or explanation
of when to come forward and the process to obtain your meal, eg
line up ,on one side of the table or both sides, there should have been some staff
at the table to explain this situation.
The service for refreshments (drinks) was well done, waiting on the tables
and at the bar.
On entry at the ship the greatings and explanations on where to go, deck levels
and the ammenties should have been explained.
I believe we got value for our money especially the actual cruise and explanation of the harbour sites and history.

Regards
Ray Smiles

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Fantastic experience cruising the harbour whilst dining fine seafood on a luxurious vessel!

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: Brilliant ! professional, yet warm and friendly. Everything ran according to schedule and our comfort was their priority.
Product: Very good value. First class food and plenty of it. A wonderful variety of local produce.

Review for Seafood Buffet Lunch Cruise

12 months ago
5/5

Service: They did everything well from food to service to commentary, we enjoyed the complete experience. Big thumbs up !!
Product: Food was excellent , plenty of it and quality was outstanding

Review for Seafood Buffet Lunch Cruise

12 months ago
4/5

Service: Wonderful customer service - very pleasant manner & responsive to requests.
Product: Good selection of seafood. Other dishes yummy too.

Review for Seafood Buffet Lunch Cruise

12 months ago
4/5

Service: Friendly staff, good service.
Product: Tasty selection, well presented and plenty for all

Review for Seafood Buffet Lunch Cruise

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