Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Unfortunately for safety reasons we have a maximum passenger limit for our vessels. Our cruise is a participant of the Harbour of Light Parade, meaning that all passengers onboard are cruising inside the exclusion zone as a part of the parade. This allows us to get as close to the Harbour Bridge and Opera House as possible whilst conforming to rules as well as dependent on harbour traffic. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this wasn’t to your standards on this occasion. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise is a participant of the Harbour of Light Parade, meaning that all passengers onboard are cruising inside the exclusion zone as a part of the parade. This allows us to get as close to the Harbour Bridge and Opera House as possible whilst conforming to rules as well as dependent on harbour traffic. As you’re aware, finding the right balance can be difficult as each customer has tastes and preferences. Please be assured your comments have been forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that you felt this wasn’t the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, seating, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Your credit card is used as an added security to ensure that in the case that there were any issues with your booking, we can easily identify and rectify the situation immediately.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises