Long Lunch

What better way to spoil Mum on this special day than over a leisurely lunch while taking in the sights of beautiful Sydney Harbour. Celebrate Mother's Day with us on Sunday 12th May 2019. More Info ...

Children Under 18 Years

Please note children under 18 years must be accompanied by an adult on all dining cruises.

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

​​Dress: We recommend Smart Casual

IMPORTANT 

Accessibility for people with a Disability Policy

Responsible Service of Alcohol Policy

Inclusions

  • Cruise aboard MV Sydney 2000*
  • 3 course a la carte lunch 
  • Upper deck seating
  • Main Harbour sights
  • Menu

Need to know

Timetable

Departs Circular Quay Wharf No.6 Darling Harbour King Street Wharf No.1
Sunday 12 May 2019 12.30pm. Disembark 3.45pm 12noon. Disembark 3.30pm

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Car Parking  Please check your date for road closures 

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Other Options

Sydney Harbour Buffet Lunch

Sydney, seafood, sightseeing & sunshine. Spoil Mum on the world's most beautiful harbour this Mother's Day Sunday 12 May 2019. More Info ...

More Info

Top Deck 2 course

Treat mum this Mother's Day to a sophisticated dining experience with a premium a la carte lunch, with sensational views of Sydney. More Info ...

More Info

High Tea

Treat mum with a fabulous High Tea Cruise with amazing views, a glass of pink bubbly and a delicious selection of sweet and savoury treats and a choice of fine teas, this Mother's Day Sunday 12 May 2019. More Info ...

More Info

Sunset Dinner 5pm

Celebrate Mother's Day with us on Sunday 12th May 2019 on our 5pm Sunset Dinner Cruise and experience all the colours of an autumn sunset. Start your evening with a glass of sparkling wine and seasonal salad, followed by a choice of mains and dessert, with wine and beer included. More Info ...

More Info

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0 % approval from 0 responses

Date
Rating
17 hours ago
2/5

The cruise itself was great, and we took the long lunchtime cruise so went up on top for the second run around the harbour - this was quite entertaining and we enjoyed the narration that plays.

The lunch itself though was quite ordinary. The meat was dry, the food fairly tasteless, just not particularly enjoyable.

Review for Long Lunch

2 days ago
5/5

Service: Outstanding service, great food, nice wines, one of the best ways to spend a long lunch is to take a Captain Cook Long Lunch cruise on Sydney Harbour. The staff were happy, friendly and attentive, and they made our experience top notch.
Product: Good value for money, combining good food, great attentive service and outstanding comfort.

Review for Long Lunch

3 days ago
2/5

Service: I have been on the top deck cruise before and found our meals were not quite up to previous standards
Product: As above

Review for Long Lunch

1 week ago
4/5

Service: My son and I enjoyed our lunchtime cruise on Sydney Harbour immensely. Our waitress, Enid, was lovely. She was polite, friendly and efficient and made sure all our needs were taken care of.

We had booked a window table, however our table was next to a large and very loud group booking. We asked to be moved and Enid arranged it quickly, with no fuss. She relocated us to another window table away from the group. The rest of our cruise was delightful.

The menu was small, however it had something for everyone. My son enjoyed the ravioli for entree, a perfectly cooked eye fillet for main and a 'stone' coconut concoction for desert which he said was delicious! I ordered the king prawn entree, the eggplant vegetarian dish for main and the chocolate caramel for desert. All were mouth-watering delicious.

We will definitely do this cruise again.
Product: Excellent food, excellent service, excellent views. A perfect way to spend the day on Sydney Harbour.

Review for Long Lunch

1 week ago
4/5

Service: The long lunch cruise was very enjoyable, meal was more than satisfactory although on the small size. My major disappointment was for the second half on the cruise there was practically no waiter service as all were too busy setting up for the dinner cruise. Trying to get a drink was an effort and we had prepaid for drinks.
Product: Think that the lack of waiter service spoilt what was a a very enjoyable cruise.

Review for Long Lunch

1 week ago
5/5

Service: Very good memories of a trip on the ship "Captain Cook".
Great lunch, polite staff, sunny and warm weather!
What more to wish!
Thanks for all.
Product: Buying lunch on your boat was very successful. We were fed an excellent dinner, we saw and photographed the sights of Sydney.

Review for Long Lunch

2 weeks ago
2/5

The service was great but the food wasn’t as good as I had hoped. The drinks were quite expensive and I think it‘a a shame that there’s no kids menu.

Review for Long Lunch

2 weeks ago
5/5

Unfortunately the day we had booked was very smoky but I think captain cook made an excellent day. We got to see all the tourist attractions very close and the staff was amazing. We got a beautiful window seat for 6 people, and we didn't pay extra for that. Big plus. I really recommend to book long lunch, and 3 course. The food was perfect, and also you will have more time to see things. :)

Review for Long Lunch

2 weeks ago
4/5

Nice harbour cruise with a good lunch menu

Review for Long Lunch

2 weeks ago
4/5

Well run. Food good for this type of service. Staff well trained/friendly.

Review for Long Lunch

2 weeks ago
5/5

Service: We have dined on the Sydney 2000 several times for both Lunch and Dinner and the quality and service has been absolutely world class always from the booking thru to the welcome aboard, the table wait staff, the menu choice a d presentation all tops!
Product: Good value

Review for Long Lunch

2 weeks ago
5/5

Service: Outstanding food. Exceptional service. Thoroughly wonderful lunch.Three and a half hours of enjoyment.
Product: It was an outstanding experience - from start to finish.

Review for Long Lunch

2 weeks ago
5/5

Meal and service was fantastic would defiantly recommend.

Review for Long Lunch

2 weeks ago
5/5

Service: The booking was done quickly and well. The Crew were very respectful and kept us informed. They looked for our well-being with getting on and off the vessel - saw us to our assigned places, made friendly comments and hoped that we would have a pleasant time on the Harbour.
Our table occupants next to us were very friendly and we found out that we had some connections with family previously unaware of. They found out that we were Religious Sisters celebrating our 65th Anniversary of becoming Sisters, and bought us our wine as a friendly gesture. One of the Staff (Laura) who was attending to us, noticed what was happening, and enquired the reason for our celebrating. At the end of our meal she brought us a beautiful ice-cold flute of champagne with a fizzing sparkler, and that was the most beautiful gesture we could imagine.
Thank you for the opportunity to enjoy the Harbour with your Captain Cook Cruises, and thank you to all the Crew who made the afternoon a time to remember.
Product: The food was delicious and beautifully set out. A sight for the eyes and the senses!

Review for Long Lunch

2 weeks ago
4/5

The food was delicious. It was a great experience to take my mum on who was visiting from the UK. The only recommendation I would make is some entertaining for those who have booked the long lunch.

Review for Long Lunch

2 weeks ago
5/5

Service: Have done this cruise twice last year and this year. The food and the service is fantastic. I took a friend with me this year a first time experience which exceeded her expectations. The long lunch three course cruise is the best way to experience the bay and relax. Would recommend to anyone visiting Sydney.
Product: It was an easy transaction.

Review for Long Lunch

2 weeks ago
4/5

Overall it was good, not great. Service was initially very slow-we ordered the drinks package and we were seated for 45 mins and had our entree before a glass of wine arrived. Service speed did improve after this. Food was good although not amazing-the fish was a little dry. Beautiful views of the harbour and a nice way to see it on a very hot day -I had visitors from Canada who loved being able to see our beautiful harbour in the comfort of air conditioning.

Review for Long Lunch

3 weeks ago
5/5

I live in the East Sydney and enjoy it’s harbour. My London friend wanted a boat experience w lunch. I chose a high end experience and was not disappointed. Service n staff very friendly. I say this even tho there was a mix up w my window seating. Yet problem solved w ease. Food was really Cook n my steak cooked to perfection. And the scenic views of our harbour is a delight.
Thank you and I will take all visitors on this cruise.

Review for Long Lunch

3 weeks ago
5/5

Service: Wonderful lunch cruise with our friends from the central coast spending a day on the harbour. Staff were very accommodating and courteous.
Product: Easy to purchase on the website

Review for Long Lunch

3 weeks ago
5/5

A most enjoyable cruise on New Year's Day.
Food was excellent and the service great.
Definitely recommend. We will be back.

Review for Long Lunch

3 weeks ago
2/5

Service: All staff were very polite. Our waitress Bibi was very attentive.
Product: We had guests from Chicago and quite frankly were embarrassed with the meal. Firstly, it wasn't the long leisurely lunch we thought it would be. Everything came out so fast and we were through the meal before we knew it. Three out of four of us ordered the barramundi and it was so dry. The fourth guest didn't eat much of her meal. I would have preferred to have fresh fruit than the desserts offered. For paying close to $100 per head I would have expected a better standard of food.

Review for Long Lunch

3 weeks ago
5/5

Fantastic food and service!

Review for Long Lunch

3 weeks ago
2/5

Service: We boarded at Darling Harbour at midday and by 1.20 p.m. we had only had our entree and one drink, the waitress was extremely busy and did not have time to return to our table for orders. Our booking was for 6 with long lunch and premium drinks package. Every year we have friends from Germany and Melbourne who come to Sydney for a lunch harbour cruise with us. Normally we book with Majestic, but this year we felt that your cruise offer was superior, unfortunately this was not the case, as we were disappointed with the delay in service. We had to follow up on our main meals as other tables had received and finished their mains and we had not been served.
Product: Service of 3 course meal was very slow.

Review for Long Lunch

3 weeks ago
4/5

good

Review for Long Lunch

3 weeks ago
5/5

Service: Very good
Product: Service and food excellent

Review for Long Lunch

1 month ago
4/5

Service: The on board service and on time departure
Product: Worth for the money

Review for Long Lunch

1 month ago
2/5

Service: two prawns, a small piece of fish, isn't really an entrée and main meal. Service was slow, in direct contrast to what we experienced last year on the xmas day cruise(hard to believe its the same company). Positive, was the young Chinese man Tomotero? who held the boat to wait for a couple of our stragglers, and then organised for a late arrival to join us at Circular Quay, he was very good.
Product: not enough to eat, no potato, chips, rice or pasta

Review for Long Lunch

1 month ago
5/5

Service: everything was fantastic great way to spend our anniversary thankyou.. would recomend to our friends
Product: food was fantastic and wait service

Review for Long Lunch

1 month ago
5/5

The service was really professional. Food was deliciously awesome. I would use Captain Cook whenever I get a chance.

Review for Long Lunch

1 month ago
2/5

To be honest we were a little disappointed. The food was great but there were issues with the service.

Our waiter had no idea what was going on. He gave us the wrong drinks menu and did t even know how long the cruise was for. He was slow and looked flustered.

Then we got held up getting back to Circular Quay due to a cruise ship leaving. While I appreciate it wasn’t the crew’s fault they didn’t provide us with information couldn’t tell is when we were getting in and wouldn’t let anyone even get a drink from the bar. The hold up was in the end close to an hour.

Also with the one boat trying to accommodate several different cruise options it didn’t feel personal we just kind of felt hearses through.

We have been on several cruises on the harbour in Sydney and other harbours around the world and this was left me a bit wanting.

Review for Long Lunch

1 month ago
5/5

Service: Have been on the Long Lunch cruise many times, it’s that good! The food is lovely, and we love that it’s not a buffet, and the service is excellent also. A very pleasant and relaxing afternoon.
Product: Great lunch with excellent views and we love that it’s not a buffet lunch. Have been on this cruise many times and we will be back.

Review for Long Lunch

1 month ago
5/5

Service: Yes recommend them to anyone who asks. Very friendly and kept an eye on us in case we needed anything
Product: Delicious all of it very happy with the food and service

Review for Long Lunch

1 month ago
4/5

Very good all round

Review for Long Lunch

1 month ago
5/5

Service: The staff and crew were very accommodating
Product: Wonderful food and choices

Review for Long Lunch

1 month ago
4/5

Service: Great service and it was a great day. Thank you
Product: Everything was great, thanks

Review for Long Lunch

1 month ago
4/5

Service: On the whole the service was very good except for one important request for my elderly parents to be near the bathroom and preferably have no stairs. They were on the second floor the furthest table from the entrance and bathroom with 2 flights of stairs. Mum didn't fall and break anything and they had a lovely lunch but it could have been disastrous as she's 80 with shocking balance and osteoporosis.
Product: the food, views and tour was lovely, my parents had a great day on the harbour

Review for Long Lunch

1 month ago
2/5

Service: Abit average. Waiter was hardly around or available. Service was below average. Meal was average. Overall i was disappointed this time and this is our third xmas cruise lunch with group
Product: Price is reasonable if it matched the service. Otherwise our group had a hood timr with our company.

Review for Long Lunch

1 month ago
5/5

Service: Great overall service from all team members. Could not fault them whatsoever. I organised a 3 course lunch cruise for my work Christmas party. Great quality and friendly service. The food was very tasty and promptly served. The cruise itself was the perfect amount of time to enjoy all 3 courses and enjoy some sight seeing. I would definitely recommend.
Product: The 3 course long lunch was delicious. The boat was also very nice. The cruise itself was the perfect amount of time to allow us with time to enjoy the meal and spend some time on the deck enjoying the views. Overall, a very well organised and managed cruise.

Review for Long Lunch

1 month ago
5/5

Service: The service was very good, the staff who looked after us were polite and friendly.
Product: The food was very nice however the portion size was small for my group. My group can be described as hungry, thirsty men.

Review for Long Lunch

1 month ago
4/5

Service: Food was amazing! service a little slow towards the end. a person was left on-board after our Christmas party as they were in the toilets when we docked. Perhaps announcements on docking and leaving should be considered. We were docked for a long time in the middle of our cruise, again an announcement would have been appreciated. However, overall it was great!
Product: Food was amazing! service a little slow towards the end. a person was left on-board after our Christmas party as they were in the toilets when we docked. Perhaps announcements on docking and leaving should be considered. We were docked for a long time in the middle of our cruise, again an announcement would have been appreciated.

Review for Long Lunch

1 month ago
4/5

Service: Service was great however one of our tables did not get the same service as the other 4
Product: The food was excellent, everyone's meal was fabulous. Chicken tender and the beef was delicious.

Review for Long Lunch

1 month ago
5/5

Amazing!!

Review for Long Lunch

1 month ago
4/5

Service: Service was very attentive and nothing was too much trouble for staff. We had a very enjoyable lunch
Product: Good value for very good food. Drinks a little expensive

Review for Long Lunch

1 month ago
5/5

Service: Great cruise with plenty of room for everyone. Wonderful staff and service and the food was fantastic.
Product: Great selection of refreshments and food

Review for Long Lunch

1 month ago
4/5

Service: Enjoyable cruise. Nice cruise boat. Friendly and helpful staff.
Product: We enjoyed the cruise but were disappointed that there was no commentary at all in the dining room. No welcome aboard, no explanation of what was happening, and no indication of points of interest.

Review for Long Lunch

2 months ago
4/5

Very good waiter service. The wine was very expensive $50 a bottle!!! WHY

Review for Long Lunch

2 months ago
5/5

Service: Excellent service and value for money.
Product: Excellent value for money and great food

Review for Long Lunch

2 months ago
4/5

Service: pretty good service and food
Product: Not bad value for money

Review for Long Lunch

2 months ago
4/5

Service: Our team were rather impressed with the ship and the service.
The 3 course luncheon was great & the drinks were nice.
When cruising the harbour, we thought the cruise was over when the ship pulled up to the wharf, after a couple of minutes. The boat took off again. Would have been nice to know that the ship was pulling up a couple of times, so I could let staff aware if they wanted to leave early they could. Besides that we all had an amazing time.
Product: The payment side of things was really easy. We paid in two installments(deposit & final payment) via credit card, there is an additional charge but it was a rather easy process.

Review for Long Lunch

2 months ago
4/5

Service: .
Product: .

Review for Long Lunch

2 months ago
2/5

Service: Bigger meals and free coffee and tea
Product: Could be bigger meals, should have free coffee and tea available

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drink and service ass they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

2 months ago
2/5

Service: 1. The quality of the food has declined in the last 12 months. Also, smaller portions and not served piping hot.
2. We paid for a premium bar package, but it was not much different to a standard package.
Product: See above................

Response from Captain Cook Cruises: Dear Customer,

Thank you very much for your feedback. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are disappointed that you felt this was not the case on this occasion. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

2 months ago
4/5

Service: Could do boarding arrangements better. Separate lines for each deck
Product: Good food and service

Review for Long Lunch

2 months ago
5/5

Service: Excellent service. Absolutely no complaints. Would thoroughly recommend Captain Cook Cruises.
Product: Thoroughly enjoyed a number of Long Lunches we've been on. Will continue to do so while ever the standard remains as it is.

Review for Long Lunch

2 months ago
5/5

Service: Excellent cruise, great food, fabulous wait staff
Product: bit late getting onboard, but everything else was perfect

Review for Long Lunch

2 months ago
5/5

Service: AAA service food was excellent
Product: I was given a voucher for a birthday present

Review for Long Lunch

2 months ago
5/5

Service was great. Very professional and pleasant.. The cruise was a nice circuit to follow offering some iconic picture opportunities and facts along the way. Note, I could only hear the audio narrative when upstairs and outside. I think there should be screens inside with the audio and subtitles running.

Review for Long Lunch

2 months ago
5/5

Service: My whole group all had an excellent day. The food was great the service brilliant and tour
around the harbour could not have been any better - perfect !
Product: The staff especially Blaire were very helpful at all calls, even on Sunday morning

Review for Long Lunch

2 months ago
5/5

Service: The service was great. We had the best time for our work xmas party lunch and having our own waitress was brilliant.
Product: The selection of dishes on the menu was great and catered well for all dietary requirements.

Review for Long Lunch

2 months ago
5/5

Service: Thoroughly enjoyed the lunch cruise. Would recommend to anyone. Food was good. The wait staff very friendly. The only small negative was asking for some drinks a couple of times and they seem to have forgotten. In the end we got drinks so nothing too bad. Also, didn't realise the ship berthed twice at both docks. Was about to get off at Circular Quay the first time and then the ship left again. So nice to stay on but an announcement might have been good to let us know it was a choice to get off or not.
Product: Value for money.

Review for Long Lunch

2 months ago
5/5

Service: We have used Captain Cook many times with the same vessel and the same package. The quality of service and food seems to improve each year.
Product: Sometimes a cruise similar to this people are served up very ordinary food. This is not the case with Captain Cook. The food is of very high quality and the wine is from a very well respected vineyard in the Hunter Valley.
No skimping on cheap food by Captain Cook

Review for Long Lunch

2 months ago
5/5

The service was exceptional

Review for Long Lunch

2 months ago
5/5

Service: Such a wonderful way to spend a cruising day on the harbour , clean and comfortable. The staff do a wonderful job.
Product: The food choices were great as we all have different tastes , the selection of wines and beers were wonderful.

Review for Long Lunch

2 months ago
5/5

We just loved our long lunch and were blown away by the great service and food. On a return trip we would definitely do this again.

Review for Long Lunch

2 months ago
4/5

Service: We had a great time on the cruise. Food was good and service was friendly.

Only negative was the delay from ordering a drink to receiving it. One order did not make it to the bar staff. I did have to go to the bar twice to order or receive the drinks myself.
Product: Overall happy with the long lunch.

Review for Long Lunch

2 months ago
5/5

Service: I had the most wonderful three course luncheon on the Captain Cook's Sydney Harbour. The service was friendly and considerate and the table settings immaculate.
The view was fabulous and the speed and direction of the cruise very suitable for sightseeing and photography. The food was five star. I'd do it again and recommend it highly.
Product: Fabulous food and presentation, timed well and generous portions.

Review for Long Lunch

2 months ago
2/5

The lunch and service was good.
We didn't enjoy the fact that we spent a lot of time (around 40%) in the docks rather than actually cruising in the harbour.

Review for Long Lunch

2 months ago
5/5

Service: Great food, great service, excellent views, lovely atmosphere. Definitely recommend the 3 course long lunch
Product: Great service, food, atmosphere, and amazing views

Review for Long Lunch

3 months ago
4/5

Service: Good food and service, except for desserts which were a bit disappointing (not very tasty and looked like it might have been random mass produced frozen desserts). Overall a great experience with great views, but still on the expensive side. I would recommend for tourists but maybe not for Sydneysiders who are already familiar with harbour views and sights.
Product: Good food and service, except for desserts which were a bit disappointing (not very tasty and looked like it might have been random mass produced frozen desserts). Overall a great experience with great views, but still on the expensive side. I would recommend for tourists but maybe not for Sydneysiders who are already familiar with harbour views and sights.

Review for Long Lunch

3 months ago
4/5

Service: We had a very good experience food, service and tour. The 4 star rating is that there always room for improvement. E.G We were seated at a window seat however felt closed in because of the couple sitting right next to us. Otherwise a good experience
Product: The entrée was not what we expected. Just the 2 x Prawns. The Barra for mains was good as to the dessert.

Review for Long Lunch

3 months ago
1/5

Service: Very ordinary food - steak asked for rare instead fairly well-done
$50 for a bottle of very ordinary wine is a bit over the top
For 3 1/2 cruise a lot of the time spent going in and out of wharf
Product: See previous comment - not saying any more won't recommend to others

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide the best possible service and food, so we are disappointed the food on your cruise wasn't to your standards. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
4/5

Service: Food was amazing. drinks package was limited in what you could get for standard drinks and two of my group, ended up buying wine, because there was no choice of wine to their liking.
Product: The food was great, came out hot, tasty and we all loved the various meal choices. there were eight in our group.

Review for Long Lunch

3 months ago
4/5

We had a German girl looking after our table ( Anne ). Had a good time, would definitely recommend.

Review for Long Lunch

3 months ago
2/5

Service: Service was rushed, missed one drink order
Product: Main and dessert was nice but entree was tasteless.

Response from Captain Cook Cruises: Dear customer,

Thank you very much for your review. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
4/5

Good service and meal selections, but the servings size was a bit small for me

Review for Long Lunch

3 months ago
5/5

Service: Both food and drink service was great. Food was delicious!!
Product: ruise was beautiful.

Review for Long Lunch

3 months ago
5/5

Service: We had a guest with us who could only eat pureed food. Your staff did this and he was thrilled that he could eat the same as us. The food, service and cruise were all excellent and I have already recommended your company to friends.
Product: Excellent value for money. Will be doing this again

Review for Long Lunch

3 months ago
2/5

Service: The food was delicious and the scenery on the first half of the cruise was spectacular. We did not realize that the "long lunch" was a repeat of the first half. Also, the service was unbelievably slow. We had gotten the premium liquor package but it took us a half hour to get our first drink. If would have been preferable to do a different route on the second half, and if the server is being trained, have him/her shadow someone for at least a week or assign them initially to people who do not pay for premium liquor and window seats
Product: The purchase was quite easy. It would have been better to make it clear that you need to exchange your reservation confirmation for actual tickets and exactly where the transaction should be done, but everyone was so customer focused!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your kind review. We are disappointed to hear that the service on your cruise wasn't to your expectation. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we are pleased that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
5/5

Service: Being six in our party, we were made so welcome and placed in full view of your glorious harbour. Our waiter was delightful and efficient as was the wine waiter. We didn,t want our cruise to end, but have been left with many happy memories of our Captain Cook Cruise.We are back in N. Z. but the photographs have widely displayed.
Product: We are not big eaters, but your food presentation was excellent and appetizing. The relatively short time from gathering the menu details until the food arrived was either very short or we were talking too much! Being with a friend with whom I grew up in England, was very special as we emigrated 60 years ago, with one going to Sydney eventually and the other to N.Z.

Review for Long Lunch

3 months ago
5/5

Service: Everything the staff and food and perfect weather made the day very enjoyable I have booked for 27/11/2019 for lunch cruise for 16 people to celebrate a 80th birthday
Product: Good value and the launch was very impressive and also the staff

Review for Long Lunch

3 months ago
5/5

Service: Great food, great customer service, wonderful scenic cruise of Sydney harbour.
Product: Great food and customer service, and of course, a great scenic cruise around Sydney harbour.

Review for Long Lunch

3 months ago
5/5

Lovely crew. Great experience from booking to disembarkation. Delicious food. We had a group of four friend and we all agreed we had a lovely experience.

Review for Long Lunch

3 months ago
5/5

Service: Service was excellent & we appreciated being moved to a window.
Product: This was a present & I would recommend this cruise.

Review for Long Lunch

3 months ago
1/5

The service was the worst I have ever experienced on a lunch cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
2/5

Service: Staff could have been more attentive, was not asked if we wanted refills on our drinks or whether we wanted coffee, fine by us by you would be missing lots on the up sells?
Product: the lunch is always good value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We always strive to deliver the best customer service possible, so we apologise if you felt this was not the case on this occasion. Please be assured your feedback has been forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
5/5

Service: We had a nice time cruising the bay!
Product: Excellent food! Could have been longer!!

Review for Long Lunch

3 months ago
2/5

Service: Service was fine
Product: the food although nice was a little sparce for the price

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We believe our pricing to be equal to any contemporary dining establishment in Sydney. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

3 months ago
4/5

Service: nice cruise n food
Product: nice food and cruise food

Review for Long Lunch

3 months ago
5/5

Service: A very enjoyable time was had. Staff were excellent and we couldn’t fault them. Meal was so great and there were no complaints about anything!!
Product: Great value for money.
Staff were excellent
Meal was most enjoyable.

Review for Long Lunch

3 months ago
5/5

Service: Friendly crew great service
Product: Nice meal good value. No rush to eat meal. The only recommendation to improve is you should include tea and coffee in the drinks package.

Review for Long Lunch

3 months ago
4/5

Cruise was amazing The meal was excellent. Staff were friendly
But disappointed they don't cater for the elderly. No lift and too many stairs.
Would have reconsidered if told about this prior to booking

Review for Long Lunch

3 months ago
5/5

Great cruise and meal. We would have liked it to continue longer.

Review for Long Lunch

4 months ago
5/5

Service: The service was prompt, polite and very friendly. I would recommend this cruise to anyone who love to see the harbour and eat amazing food.
Product: The food was well prepared, fresh and was promptly served.

Review for Long Lunch

4 months ago
5/5

Service: Fantastic day on the harbour, great food, cold drinks and attentive service.

Highly recommended.
Product: Good value for money and the best views in the world.

Review for Long Lunch

4 months ago
4/5

Food is good. Service is good. Multiple on off points are convenient. A little flyer showing the cruise route would be ideal.

Review for Long Lunch

4 months ago
5/5

Service: The service was excellent. The waitress we had was very attentive and professional. The food was good, although the prawn entrée was a little skimpy.
Product: All meals were tasty and well presented

Review for Long Lunch

4 months ago
2/5

Service: The food was delicious and the wine we ordered passable but exorbitantly priced for what it was. The waitress tried very hard but her English was almost non existent and she couldn't answer a single question we asked. Surely on a cruise of this nature, mostly for tourists, she should be able to identify what is out the window. I had been told there was a commentary on the second turn around the harbour. When there was silence, I asked again. No, no commentary I was told. Our visitors had to endure our commentary instead. And then someone went to the toilet and heard the commentary downstairs! We would have gone down had we known. All in all, I was very disappointed and would definitely not recommend this to visitors.
Product: The food was delicious. The wine was expensive.

Review for Long Lunch

4 months ago
5/5

I was not there physically but I was told it was really a great experience. Our guests enjoyed it.

Review for Long Lunch

4 months ago
4/5

Service: Meal was good and service was good as well
Product: Was not aware that 3 hour cruise went over the same route twice

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the product - so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
5/5

Service: The service, the staff, the food and the amazing views from the boat, made for an awesome experience and a very different way to view the iconic bridge and opera house, plus all the million dollar homes .. would do it again!
Product: Great choices and delicious. Fast friendly service

Review for Long Lunch

4 months ago
5/5

Service: From start to finish ALL staff (especially Arina our waitress) were welcoming, friendly and attentive. Couldn’t fault a thing. Food was plentiful and very tasty. We were celebrating 2 special birthdays and had sparklers on our dessert which was great! The boat itself was very clean and tidy and decor etc was in great condition. Thought with the constant use it might be a bit shabby but it wasn’t at all. It truly is a top-class floating restaurant that could hold its own anywhere. One issue we could see was the lack of a lift to the top deck. My husband is recovering from a knee replacement and found it quite difficult to climb the stairs.
Product: Great value for money. Only disappointment was that we thought the boat could have cruised further than it did. It seemed to go very slow compared to every other boat (big and small) on the harbour. We all agreed that was the one and only thing we were slightly aggrieved with.

Review for Long Lunch

4 months ago
2/5

Service: Better to get the buffet..more economical and more choices of fodd
Product: Better get the buffet..more choices and get more value on your money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. The Long Lunch consists of a 3-course a-la-carte menu. our menu is listed on our website and we always encourage customers to view this to understand the inclusion on their selected cruise. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

4 months ago
5/5

Great food and service.

Review for Long Lunch

4 months ago
5/5

Staff were very friendly, professional and helpful on the day

Review for Long Lunch

4 months ago
5/5

Service: The cruise itself was great. The food was really good and the staff were excellent - professional, helpful and friendly. I can't fault this cruise at all.
Product: The menu on this cruise provided good options and everyone loved their meal. The drinks were reasonably priced as well. At over 3 hours cruising, this was great value for money.

Review for Long Lunch

4 months ago
5/5

Service: The service was fantastic. The harbour experience was breath taking.
Product: The food selection was terific. Complementary tea and coffee would be a great addition.

Review for Long Lunch

4 months ago
5/5

Service: The whole experience on the ship was excellent from the very start to the very end. I could not have asked for better service
Product: Meal was excellent. Nicely cooked and presented. Just a wonderful all round experience

Review for Long Lunch

4 months ago
4/5

Service: A warm heartfelt welcome, service was great, my family enjoyed the lunch menu.

The harbour view was fantastic, the weather was good, nice cruise.
Product: Menu was fantastic, enjoyed by the family

Review for Long Lunch

4 months ago
4/5

Service and food was very good.

Review for Long Lunch

5 months ago
4/5

We had a party of 23 for a long lunch. Janaki looked after us in a private room on level 3 at the front of the boat. Excellent room with a balcony for a large group. The food was very good, meal sizes not large. I highly recommend this experience whether a group or a couple. Thank you

Review for Long Lunch

5 months ago
4/5

Service: Very good cruise staff were very efficient and friendly. Meal was excellent very tasty and filling.
Product: Was great good variety for all

Review for Long Lunch

5 months ago
2/5

Food was good but the quality of the boat and interior was very average. It wasn't organised and they kept changing to the boarding location without any notice. We had to go and find out.. We rang and they told us to board on one pier but then we found out it was wrong. The speakers were terrible and they went very loud we had to block our ears.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. Our cruise departure locations are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our vessels are always reviewed to maintain a modern image, including a recent renovation of the Sydney 2000; the vessel our lunch cruises operate on. The wharf and its sound system is managed by the government, and therefore outside of our control. We apologise for the inconvenience.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

5 months ago
5/5

Very attentive. Positive customer feedback. The wait staff had smiles on their faces the whole trip. Friendly and helpful.

Review for Long Lunch

5 months ago
5/5

Service: The service on board was good the staff were very polite and well presented.
the staff on the booking desk were amazing and very informative of all the criuse packages.
Product: food amazing definate value for money

Review for Long Lunch

5 months ago
5/5

Service: My husband and i had an absolutely lovely time on the lunch cruise, food and wine were superb. Staff were so helpful and polite. Would highly recommend you do this cruise.
Only criticism is that i thought it was a guided tour with someone explaining the sites. A little disappointed that we didn't know exactly what we were looking at.
Product: Food and wine was superb.
Purchased tickets with ease and emailed Captain Cook Cruises asking for a window seat, was emailed back within an hour with a reply

Review for Long Lunch

5 months ago
1/5

Service: We had enjoyed the Captain Cook Top Deck Lunch for almost 15 plus years and only had one bad experience when the Air Conditioning broke down on a very hot day.
However our recent experience was pathetic and I put it down to cost cutting at the expense of quality of service.
We booked a TOP DECK LUNCH expecting to be seated on the Top Deck as we had the last 10 or 12 times, with very intimate service, lovely offering of a variety of breads with olive oil etc,and after lunch coffee and top ups on the extended long lunch.
However we did not get a TOP DECK LONG LUNCH instead we were "coralled into the 2nd deck along with everyone else on board" those that had ordered Asian Lunch, High Tea, etc, we were sent to the front of the boat along with about 40 other patrons and given a table Number 61 in the corner with timber pannelling almost completely blocking our view. we requested to be relocated to the usual seating on the Top Deck and were told it was not available. Even to be relocated into the centre of the ship would have been a more pleasant position however it appeared to be allocated to those patrons having High Tea??.
The only reason I can see why this situation arose was that the manager decided to position everyone on the one deck so that he required less staff to cater for the day.
Cost cutting at the expense of the customer.
NOT GOOD ENOUGH !!!
You cannot sell someone something called a TOP DECK LONG LUNCH and give them a MIDDLE DECK SLAP UP TUCKED IN THE CORNER.
Captain Cook Cruises have changed for the worse and the only positive thing is that you gave me the opportunity to tell you what we thought of your changes before I went onto facebook to warn others of your new practices.
Product: Cost cutting at the expense of the customer experience.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. We are pleased to note that our hospitality manager has resolved this issue with you already via email. As explained, unfortunately we had to undertake urgent repair work to the bar on the Top Level on this day and we certainly regret that we did not meet your expectations on this occasion.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

5 months ago
2/5

The food are average, i order the long lunch cruise, maybe the route can be further more, not only in circular and darling Harbour only. maybe is the weather keep raining, so the view also average.

Response from Captain Cook Cruises: Dear customer,



Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that our Long Lunch Cruise wasn’t up to your standard and you were unable to enjoy the view due to bad weather. However, weather is not something we can control. Regarding the cruise route, we display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.



Thank you once again for your feedback.



Kind Regards,



Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

5 months ago
5/5

The food quality was excellent for a fixed menu deal. Both the food and beverage service by Olga were also excellent.

Review for Long Lunch

5 months ago
2/5

Service: We boarded at Circular Quay and were shown to our table. Not long after we were offered water from the carafe - this was the last time we were offered water. Our entrees were served very quickly and they asked if we would like to wait to our mains-we said yes. They then came out not so long after. We pulled into Darling Harbour for the first time and the waitress asked if we would like our dessert now or did we want to wait. We said we'd wait. As we got around to the harbour bridge, we were given our dessert. We said, when asked at Circular Quay, that we were staying on board as we had booked the Long Lunch Cruise 3 1/2 hours. In retrospect, we should have got off. The food was great, but the drink service was virtually non-existent. No one asked if we would like coffee or offered to replenish our water and having already been on the first outbound trip, we did an even shorter version - not sure why you sell it as a 3 1/2 hour cruise.
Product: Please read all my comments re the service, or lack thereof. From where the boat turned around and started heading back to the wharf at Darling Harbour, the staff were more preoccupied with moving tables, chairs and setting up, presumably for the evening cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. The timing of our courses is designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.


Thank you once again for your feedback.


Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Long Lunch

5 months ago
5/5

The staff were very friendly and the food and service were without fault.I would definitely recommend the long lunch to family and friends.

Review for Long Lunch

5 months ago
5/5

Service: The staff were attentive, the food was excellent and the drink (with a drinks package) was frequent and available when requested. The views around the harbour were spectacular and the cruise was at a pace where everything could be taken in.
Product: The food was well presented, very tasty and extremely enjoyable

Review for Long Lunch

5 months ago
5/5

Service: Always fantastic cruising on Sydney Harbour and Captain Cook give so many options for a great time. Staff are very friendly and professional and always make sure you are happy. The food is very good.
Product: Very good value for 3 course dining on Sydney Harbour

Review for Long Lunch

5 months ago
5/5

My fiancé and I enjoyed the service, the food, the views & the entire experience- an amazing day.

Review for Long Lunch

5 months ago
4/5

Service: Overall the experience was very good and the food and the service excellent.
However the were a few minor issues that were a little off putting - We had a couple of older people in our group and all the stairs to get up to the dining level and then up and down to the toilets was problematical and it was a reasonably hot day and the air conditioning was not fantastic and it was difficult to get out side to get some fresh air as there seemed to be a couple of private functions going which limited access to the deck areas.
Product: The food, service and drinks package was excellent

Review for Long Lunch

5 months ago
1/5

Service: When we booked onto the cruise, there was no indication that the lunch was to be conducted upstairs. On arrival to the boat we were directed to go up the stairs where lunch was to be served. My wife is disabled and could not climb up the stairs. We were seated on main deck level, a table was prepared for us. We were seated alone in a rather large room with a window seat. To travel all the way from south west Victoria to see the Harbour on a luncheon cruise was on our to do list. Our experience was disappointing to say the least. There was no ambience to the occasion. We will not be recommending any of your services to any of our friends.
Product: Should we have received the service you advertised it was good value. however in our case your advertised experience fell way short of expectation.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Long Lunch

5 months ago
4/5

Service: Our waiter didn’t seem to understand English, so you missed out on five stars.
Apart from that, all was very good, a great afternoon.
Product: $59 for a bottle of sparkling wine was atrocious.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We can assure you that all our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Long Lunch

5 months ago
5/5

Service: The service was excellent. We had a lovely table. The food was good and it took into account that I couldn't have dairy
Product: It was certainly a good experience and matched the previous time

Review for Long Lunch

5 months ago
5/5

Service: Waitress was very attentive. Food came with good spacing between courses. Staff pleasant.
Product: Service was very good, food was good, but could be a bit better. Seating was excellent. Drink package and single bottles excessively priced.

Review for Long Lunch

6 months ago
4/5

Service: We had a lovely cruise the food was good the service good and the wine was good.
The boat was clean and tidy. On the voyage we did see a lot of the harbour but could have gone a bit closer to see manly wharf as we had friends form South Australia with us.I am not sure if they did tell us but we were not aware for a while that the information was only on the top deck. Would tell anybody to do this trip thoroughly enjoyed it..
Product: Food and wine good fair value

Review for Long Lunch

6 months ago
2/5

Service: Please play the music at least to make the atmosphere better as we just felt too empty when we were having our lunch.
Product: The foods just average, still need more improvement.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear your experience on our long lunch cruise wasn’t up to your standard. The Long Lunch Cruise includes ambient music with no commentary. If customers would prefer live entertainment, we offer a variety of dinner cruises featuring live music including our Captains and Gold Dinner Cruises. With food our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise.

Thank you once again for your feedback.

Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

6 months ago
5/5

Everything worked out as planned and the venue is how I imagined my wedding to be, intimate and fun. I would also like to call out the event coordinator and the crew who looked out for us during the event. Everything is lovely, the food is delicious and words cant express our gratitude.

Review for Long Lunch

6 months ago
2/5

The 2 entrees we had were both very ordinary - Tiger prawns, and the Ravioli pasta.
The Tenderloin main course was very good.
The desserts were pretty small and looked like they had been out for a while.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you weren’t completely satisfied with the food on our Long Lunch Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your feedback has been sent to our catering manager for review.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Long Lunch

6 months ago
2/5

We had a party of 9 - the food was fine and the waiter service was fine, except our 'fine' waiter advised us the cruise was over once we had returned to Circular Quay at approx 2.15pm and we all disembarked. Upon later research we realised we had been short changed by an hour and half! The issue was also mentioned by another of our party members via on line complaint . - The situation was an obvious misunderstanding by the staff member of the cruise length, we are sure he did not knowingly mislead us. Some of our party were quite satisfied with the cruise to that point anyway and had basically seen enough. Overall the experience was enjoyable
however we have missed an opportunity to enjoy more of Sydney Harbour !

Response from Captain Cook Cruises: Dear customer,
Thank you for your review of your Captain Cook Cruises experience. We are pleased to read that your experience on our Long Lunch Cruise was up to your standard. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. With our Long Lunch Cruise customers have the option to disembark early at 1.45pm King St Wharf No.1 or at 2.20pm Circular Quay. We apologize for the miscommunication. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible.
Thank you once again for your feedback.

Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

6 months ago
4/5

Service: Good food and group experience that is a little more special than the usual waterfront dining
Product: Lunch was great. Good to see vegetarian options on the menu. Sides as an option and /or bigger servings would have made it better.

Review for Long Lunch

6 months ago
5/5

Service: Booked the top deck long lunch cruise to catch up with friends in a space with good food and service. The cruise met all our expectations and as a bonus the Pianist provided just the perfect accompaniment to the the views.
Product: Excellent value package. The standard bar selection offered good quality wines delivered without fuss.

Review for Long Lunch

6 months ago
2/5

Service: Service was good, but the food could have been better
Product: Entree was good, mains lacked flavour, dessert was quite basic and underwhelming

Response from Captain Cook Cruises: Dear customer, Thank you for your review of your Captain Cook Cruises experience. We are happy to hear the service was up to your standard. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. However, we are disappointed to hear that you weren’t completely satisfied with the food options available on our Long Lunch Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Please be assured your feedback has been forwarded to our catering manager for review. Thank you once again for your feedback. Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

6 months ago
4/5

Service: We spent a lovely long lunch cruising Sydney Harbour. The meal was enjoyed by all. We all felt that it would have been a lot more enjoyable if the 2nd part of the cruise went to different part of the harbour and not back around the exact same area.
Product: Due to the time of year of our booking it was hard to contact via the phone, but all emails were answered promptly and with all the relevent information.

Review for Long Lunch

6 months ago
4/5

Overall everything was done well.Would have been nice to have been informed that we needed to collect boarding passes before we boarded Nobody asked us after boarding whether we would like drinks. Once this was asked for the drinks kept coming. Food was great. A great afternoon out.

Review for Long Lunch

6 months ago
5/5

My wife and I booked on the Long Lunch Cruise to celebrate my wife's 80th birthday.We were welcomed on board by a very pleasant waitress and then served with an excellent 3 course meal while taking in the sights of Sydney Harbor.My wife said this was the highlight of her birthday holiday in Sydney and would highly recommend it to visitors to your city.

Review for Long Lunch

6 months ago
5/5

Service: Service was excellent
Product: Food was excellent but I thought the main and the entree could have been a bigger portion

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are glad to hear you were pleased with the service you experienced on our Long Lunch Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are glad you enjoyed your food. However, we are disappointed to hear you were not satisfied with the sizing of the food. We try to find a balance with our portions so that we are able to efficiently serve everyone on board.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

6 months ago
5/5

Service: All the staff that served the meal were great happy to help and nothing was too much trouble
Product: Food was average, if the focus of the experience was the lunch it was disappointing, I treated myself to a cocktail but was less than impressed with what i got they didn’t even have a umbrella! This was a once in a lifetime experience for me but i felt letdown there was no flare no special touches what i got was a boat trip around the harbour and lunch there is so much scope for that to be turned into something special but it wasn’t and the trip gave itself an early mark, i realise there wasn’t supposed to be commentary but that too would have made the experience better, considering lots of people on the cruise would have been visitors to Sydney some explanation of what we were seeing would have been good, the dressed up “captain cook” seemed to be trying to blend in rather than sell the product I’m sure if he was more vocal he could attract more business fo you

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you were not completely satisfied with your Long Lunch Cruise. All of our cocktails and inclusions are clearly listed on our website. The Long Lunch Cruise has a focus on creating a friendly, relaxed ambience. Therefore, commentary is not used for this cruise. We always encourage guests to thoroughly read our website regarding the inclusions involved with their cruise. Our reservation staff are always happy to assist with any enquiries you may have regarding your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

6 months ago
5/5

Fantastic service, great food. We had a thoroughly enjoyable cruise.

Review for Long Lunch

6 months ago
5/5

Service: Service was faultless. Friendly, requests were sorted immediately. Lovely people.
Product: The welcome on board was friendly. The vessel was superb. Very comfortable. Not squishy. Everything accessible.

Review for Long Lunch

6 months ago
5/5

Very Good !
Thank You for your service & Smile !!

Review for Long Lunch

7 months ago
5/5

Yes, I would recommend them and use them again

Review for Long Lunch

7 months ago
4/5

Service: The entire Long Lunch Cruise is conducted professionally, from the boarding of the boat to the disembarking. Location of tables, service by staff and the range of food are all very good. This was about the 8th cruise we have done and all were good. Recently we were on the smaller boat than before and I would probably lean towards the larger one for experience. One little issue which I'll mention, without a solution is, the issue of the double trip which we have taken every time and enjoyed. Perhaps a clearer explanation to guests as to their options and the procedure would be helpful. We have felt , on a couple of occasions that we were not welcome to stay on for the second tour around the harbour, when the Afternoon tea group boards. Could I suggest a possibility that you consider some token addition to the Long Lunch guests who stay on for the second run of the harbour. Perhaps a glass of bubbly at the same time as the high Tea guests get theirs, or a cup of tea or coffee simultaneously. We took our daughter on the last Long Lunch recently , which was her first time, she enjoyed it very much. But she was puzzled as we set out on the second tour around, all the guests on the other side were getting their high tea and we were sitting watching the harbour views. I just think, if you offer the second tour around, then some form of inclusion would not go astray. I know everything costs money but you do really want all the guests to feel they are part of the trip for the whole of the experience.
Product: I have just written a fairly complete comment in which I said we enjoyed the Long Lunch and this is about our 8th such trip over the last 2 or 3 years. I also suggested some attempt to include the Long lunch guests on the second Harbour trip for the afternoon with the High Tea guests would not go astray.

Review for Long Lunch

7 months ago
4/5

Wonderful afternoon

Review for Long Lunch

7 months ago
5/5

Service: The crew could not have been more courteous and helpful.
Product: Great food, excellent service great ambience

Review for Long Lunch

7 months ago
4/5

Service: very professional and genuine Great vibe
Product: very good food just a little hesitant with serving drinks Cruise trip perfect just a touch rushed from customer perspective when there was plenty of time

Review for Long Lunch

7 months ago
5/5

Service: Thought it was an excellent experience.
Food was good plenty of choice with Premium Drinks Package.
Service was good and very friendly
Product: Value for money - great food and drinks package

Review for Long Lunch

7 months ago
2/5

Service: Although there were a very small number of people booked for lunch the service provided by staff was very poor. They confused the initial drinks order and forgot the coffee order at the end of the meal. We were given a basket of bread rolls for 4 people but no butter. When I asked for butter it took a long time to deliver and there were only 3 pieces of butter
Product: We were upgraded to the long lunch as not enough people had booked the buffet. We would have preferred the buffet as I assume there would have been a greater choice of dishes.
Also I paid extra for window seating but on the day there were so few customers that everyone had a window seat.

On a positive note the food was beautifully cooked and presented

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

7 months ago
5/5

Service: I had 9 other friends join me on the cruise on 22 June 2019 and they all praised the quality of the food and the presentation, the staff and the overall cruise experience - we had a ball and thank you Captain Cook, we will be back.
Product: Lunch was superb, the food well presented and my friends are now raving about the fantastic cruise

Review for Long Lunch

7 months ago
2/5

Service: thought it was meant to be a relaxed long lunch..
after boarding some people had boarded earlier & were half way through lunch which meant we were neglected a little as staff we busy serving .. I had to get up & get water myself as we were not offered any drinks & were looking for a drink
Product: easy enough to make booking with accurate date & seating options

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are happy to read that you found the booking process easy. However, we are disappointed to read that you felt neglected. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We can assure you that our staff are trained to provide our customers devoted and efficient service.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

7 months ago
4/5

Service: Friendly staff - and quick responses to queries on email re arranging a birthday cake
Product: Nice lunch - lots of food. vegetarians well catered for

Review for Long Lunch

7 months ago
1/5

Service: We expected more of the cruising AND expect to get coffee or tea with this expensive menu.
Very disappointed.
When we order a drink I saw waiter squeeze small lemon pieces into jug and then tossing the lemon in the jug. Not very hygienic.
Product: Disappointing with cruise, lunch and no coffee with this expensive menu. Cruise should go further

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We are disappointed to hear you did not find this to be the case. Also, like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. Finally, our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

7 months ago
2/5

Service: - Table service was average. Water had to be self filled as we didn't order additional drinks so were ignored.

- Food arrived promptly which was good. Food was above average in quality, except for the desserts which were on the smaller food court like appearance side.
Product: Value for money was debatable. Probably better for tourists who want good views.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Long Lunch

7 months ago
4/5

Food was excellent but served a bit too quickly for the "long lunch" cruise. It was a long cruise with a quick lunch. Also the 'long cruise' was two circuits of the same route so we disembarked after the first circuit. Others stayed on for the second loop. However, a very enjoyable experience.

Review for Long Lunch

7 months ago
5/5

Service: Great experience and really good food, my steak was cooked to perfection. Crew were friendly and knowledgeable. Would definitely do this cruise again, if we are ever we are back in Sydney.
Product: Service and food was great, steak was done to perfection, and on such a beautiful harbour. Loved it.

Review for Long Lunch

8 months ago
5/5

Service: Yes would recommend this cruise to my friends in WA. Service was great with friendly staff - it was a perfect way on a wet afternoon as a visitor to Sydney to enjoy and see the famous Harbour landmarks while being dry, comfortable and enjoying lovely food at the same time.
Product: All the food was excellent very enjoyable.

Review for Long Lunch

8 months ago
5/5

Service: Second cruise we have done. Food excellent, staff even better. Great value.
Product: Second cruise we have done. Excellent food and even better staff. Great value

Review for Long Lunch

8 months ago
5/5

Service: Friendly and helpful crew. Very good with some difficult passengers
Product: Scrumptious and just enough

Review for Long Lunch

8 months ago
5/5

Service: very very good... the staff are so poLite and Looking after me and my famiLy...
Product: very easy onLine, safe and hassLe free

Review for Long Lunch

8 months ago
4/5

Service: Service and meals were without fault. Staff were congenial, well spoken and attired.
My only disappointment was the photographer did not advise of costs prior to unudertaking photography.
Product: Cost per capita and time pleasing

Review for Long Lunch

8 months ago
5/5

The staff were extremely friendly and made us feel comfortable. The 3 course meal was outstanding. We couldn’t rate it more highly

Review for Long Lunch

8 months ago
5/5

Service: Our waitress, Vivien if I remember correctly, was lovely and made our afternoon delightful. We felt very welcome.
Product: The price we paid for the cruise and three delicious courses was remarkably cheaper than what I would have expected!

Review for Long Lunch

8 months ago
5/5

Service: Everything was wonderful. The staff, the food and the views were of a very high standard.
Product: Food, staff and cruise were great.

Review for Long Lunch

8 months ago
5/5

Everything was perfect...didn't want to get off...

Review for Long Lunch

8 months ago
5/5

Service: A great day on the World's best Harbor
Product: Good service showing Empathy to oue requests.

Review for Long Lunch

8 months ago
5/5

Service: What they did well ? EVERYTHING.
Product: Excellent value for money. 1st rate meal, excellent table service together with the best harbour in the world. It's worth doing again and again and again.

Review for Long Lunch

8 months ago
5/5

Service: the ship is excellent, it was easy to book, the food and staff were excellent
Product: great menu choices and a lovely cruise

Review for Long Lunch

8 months ago
5/5

Service: Awesome service great location great food
Product: Sufficient amount of time to enjoy

Review for Long Lunch

8 months ago
5/5

From the moment we stepped on board everything was brilliant! I’d recommend anyone wanting a great long lunch in the most beautiful harbour in the world to book now...

Review for Long Lunch

8 months ago
5/5

Service: Friendly staff. Nice foods!
Product: Best value for money. Long lunch cruise allow me to have lots of time to entertain my guests.

Review for Long Lunch

8 months ago
5/5

Service: We both have been twice once on an evening dinner cruise . This time we had a long lunch. Boarded at Circular Quay your staff we marvellous, dressed very smart clean & professional. Lunch was very enjoyable my steak was perfect I could cut it with a plastic knife if needed it was tender.

Thank you
Product: Value for money, easy to book, very courteous.

Review for Long Lunch

8 months ago
2/5

Service: The experience was very disappointing! We were on the same "mother's day cruise" 2 years ago and we spent the entire afternoon cruising the harbour and it was great day! This year we spent most of the day docked at darling harbour 2X and Circular Quay 2X - We spent at least 1.5 hours stopped at the dock than cruising the harbour. When I asked the lady she said its not a special cruise but a normal afternoon cruise which differ from what i was told when i booked over the phone.
Product: pricey for spending the day docked at darling harbour and circular Quay

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.We can assure you that the majority of the time is spent cruising.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

Service: The food was delicious,the staff (malik) young lady asian looking served us quite well.I cant remember her name but i can see the smile.The people are good.We are definitely coming back for another activity,
Product: Excellent service.The staff were very good.

Review for Long Lunch

9 months ago
5/5

Service: could not have been better, staff meal and quality of the boat were first class.
Product: great food, we had the drinks package and it could not have been better.

Review for Long Lunch

9 months ago
2/5

Service: Staff was really nice.
Product: Absolute rip off. Make sure you pay the minimal amount for this.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed to read that this wasn’t to your standards. We believe our pricing to be equal to any contemporary dining establishment in Sydney. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

Service: Excellent service. Very nice meal.
Friendly and efficient staff
Easy website to use. Friendly staff at check in.
Beautiful day out on a beautiful harbour.
Product: Excellent food and service

Review for Long Lunch

9 months ago
5/5

Service: Absolutely wonderful day. Boat is amazing and so comfortable. Food delicious and staff very friendly. My party of 13 all loved our luncheon cruise.
Product: Good value for money.
Would recommend.

Review for Long Lunch

9 months ago
5/5

Service: Excellent service and a beautifully presented meal.
Product: Excellent value for money.

Review for Long Lunch

9 months ago
5/5

Service: Great Cruise, Great Service, could not ask for a better experience.
Product: Long Cruise, Bar package, Great Day

Review for Long Lunch

9 months ago
5/5

Spot on, beautiful attentive Staff

Review for Long Lunch

9 months ago
5/5

All very organised, clean and modern boat, staff helpful and friendly, nice relaxing tour.

Review for Long Lunch

9 months ago
5/5

Service: We had an excellent day, the food was very good as was the service, we also enjoyed the commentary as we floated along it was very interesting and we learnt history of Australia that we didn't know about .
Product: It was worth the expense, food was wonderful but meals could have been bigger, for a long lunch we expected a 4 course.

Review for Long Lunch

9 months ago
5/5

Service: the service was great the food was great. but we were very disappointed that the cruise only lasted 1 hour 50 minutes when we were informed that the cruise would be 3 hours 30 minutes. we did not get what we paid for.
Product: as mentioned, we were very disappointed about the length of the cruise

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our Top Deck Lunch customers depart our vessel early as our Long Lunch Cruise continues. We believe in this instance, you have mistakenly departed the vessel with out Top Deck Lunch passengers. We always encourage customers to listen to all announcements and to speak to our staff with any inquiries you may have.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

9 months ago
5/5

Staff were very friendly and helpful, our waitress was Mickey. Food was delicious and very good value for money.

Review for Long Lunch

10 months ago
4/5

Service: Food was great. Best views in the world. Ship was also great. Only thought with the drinks service, they forgot us. Only had 1 round of drinks and not offered any further. Then they gave us the bill. We finally had to ask and also ask for coffees.
Product: Great Value. Highly recommend a Long Lunch on the seas.

Review for Long Lunch

10 months ago
5/5

Service: Very attentive staff
I would suggest not presenting the bar bill 1 1/2 hours into the 3 1/2 hour cruise though
Product: Food was better than I would have expected, very relaxing

Review for Long Lunch

10 months ago
5/5

Service: We enjoyed the meal and the service. we paid more for a window seat which was well worth it.
Product: enjoyed the meal and the service. Paid more for the window seat but it was worth it. first lap around we ate our meal and the second lap we took our drinks onto the deck.

Review for Long Lunch

10 months ago
5/5

Service: The cruise was extremely well organized. The service provided by Servers and Crew was first class and the food was of high (restaurant) standard.
Product: Very pleased with the purchase

Review for Long Lunch

10 months ago
5/5

Service: My boyfriend took me for my birthday, I loved it and would recommend the long lunch to anyone. Had the best day ever. Perfect present for the young and old. Had champagne for the first time and the 3course meals were amazing. Especially the desert that was Malibu and coconut slice with a birthday sparkler along with the whole staff and other patrons all singing happy birthday. Perfect for a beautiful day on the harbour. Plus as a smoker the top deck was allowed smokers to enjoy the views of Sydney Harbour with interesting audio of the harbours history
Product: Food was amazing. Best ever 3course meal. Birthday surprise, most amazing and friendly staff. Other patrons friendly and approachable to chat with.

Review for Long Lunch

10 months ago
5/5

Service: Friends travelled and were thrilled at the experience and most definitely will spread the word
Product: Made to feel Special OWZAT!

Review for Long Lunch

10 months ago
5/5

Service: Friends travelled and will spread the word. They were delighted
Product: Friends travelled and even though the cruise was explained, they were more than delighted

Review for Long Lunch

10 months ago
2/5

Service: Customer service could have been improved. The waiters were more busy cleaning up for later events than coming to follow up with coffee requests or drinks or whether things were oK. Need better staff training in hospitality. It was good not to have people/ tables too close. The cruise was nice. We appreciated the 3 yr old twins being invited to see the captain. It was nice to have our birthday cake delivered by staff.
Product: My husband's pasta dish had something hard, a piece of ravioli or pastry. He complained to the waitress. The children's meals were good. In general the meal was good and enjoyed. 2 guests wanted soft drinks but told there were none only juice. Disappointment for them.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

10 months ago
5/5

Everything was well organised, the boat was clean the food was excellent and the service was very good.

Review for Long Lunch

10 months ago
5/5

Service: We chose the Captain Cook Cruise Long Lunch to celebrate the retirement of one of our long serving employees. The cruise did not disappoint. We were a party of 15 and the service and food were both excellent. We will not hesitate to book again in the future.
Product: The long lunch was exceptional value for money. We booked early and due to the size of the party, received a discount on the fee. There was also the option to board and disembark at two different locations which meant that people could leave at a time that suited them.

Review for Long Lunch

10 months ago
5/5

Service: Perfect Lunch cruise

Fantastic experience for my Mothers 70th birthday. Service and food was excellent.
Yes, I would recommend the service. Cannot think of any complaints.
Product: Perfect Lunch cruise

Fantastic experience for my Mothers 70th birthday. Service and food was excellent.
Yes, I would recommend the service. Cannot think of any complaints.

Review for Long Lunch

10 months ago
4/5

Service was great. Meals where very good we all enjoyed what we had.
Just only thing i would complain is you need a proper coffee machine to make good coffee and cappuccino's. Its nice to finish a meal with good coffee.

Review for Long Lunch

10 months ago
5/5

Very attentive

Review for Long Lunch

10 months ago
5/5

Service: Excellent service, food and wine was great, no probs there.

My only disappointment and also my fellow interstate travellers was the actual cruise, basically all you do is keep going back picking up and dropping off, I have seen more of Sydney Harbour on every other cruise I have done, no out to Watson Bay, into Rushcutters bay, nothing really, it is the actual cruise journey that lets your company down big time, it was universal that none would cruise with you again if that is your attempt at showing off the worlds best harbour,
Product: Food and wine no probs all good there as was the service

Review for Long Lunch

11 months ago
5/5

Great personalized experience!

Review for Long Lunch

11 months ago
4/5

Service: Service was excellent
Product: yes the steak was cooked to my liking and the other two courses were great.

Review for Long Lunch

11 months ago
5/5

Service: Excellent in all aspects
Product: Excellent food and service

Review for Long Lunch

11 months ago
5/5

We had a fabulous time aboard Sydney 2000. It was our wedding anniversary. The staff made us very welcome and even organised for our fellow passengers to give us a round of applause. The bar staff shouted us mocktails with sparklers. We also met another couple sitting near us from Tasmania and by the end of the cruise we were organising to visit them for a holiday.

Review for Long Lunch

11 months ago
4/5

The service was great but not exceptional

Review for Long Lunch

11 months ago
5/5

We had a long lunch harbour cruise on the MV2000 for our anniversary. the food and service was first -class.

Review for Long Lunch

11 months ago
5/5

Service: Fantastic experience for my Father’s 80th birthday. Service and food was excellent.
Product: Food and service was excellent.

Review for Long Lunch

11 months ago
5/5

Service: Excellent service. A bit shocked we were not told that the coffee was extra - $8 a cup was too high.
Product: Excellent lunch, service and position of table

Review for Long Lunch

11 months ago
5/5

Service: The service exceeded expectations. Staff were incredibly attentive and polite.
Product: The lunch was delicious and good size servings. Also had a drinks package and was well worth it.

Review for Long Lunch

11 months ago
5/5

Service: Our Waitress was great
Product: It was fine..........,................

Review for Long Lunch

11 months ago
5/5

Service: Very good experience!
Product: Good service..! I loved it..

Review for Long Lunch

11 months ago
5/5

Service: Nice food and a pleasant experience, the team had a good time. Thanks!
Product: Service and food were both great.

Review for Long Lunch

11 months ago
4/5

When I did the online booking it kept reverting back to the current date instead of the planned date. I changed it twice but when I checked, I was booked on a long lunch cruise that day even though the start time had already elapsed. A quick phone call and his was rectified.

Review for Long Lunch

11 months ago
5/5

We were really looked after. The space was perfect. I would recommend the experience.

Review for Long Lunch

11 months ago
5/5

We enjoyed our cruise, and the food was great. We would do it again. The long lunch cruise goes over some parts of the harbour twice. We would have preferred travelling further instead.

Review for Long Lunch

11 months ago
5/5

Service: Good ambience great food
Product: Good ambience great food continue

Review for Long Lunch

11 months ago
2/5

Service: Not up to expectation
Long Lunch Cruise was very short on cruising the best harbour in the world.
Three times into Darling Harbour and not much further than Elizabeth Bay can hardly be called a SYDNEY HARBOUR CRUISE!!!!
The food was average and the wine prices were expensive.
Product: Not up to scratch when you are trying to impress visitors

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
4/5

Service: Really good food very clean. Staff terrific!
Product: Good food well presented and staff were so nice

Review for Long Lunch

11 months ago
5/5

We were a group of 10 relatives looking for somewhere different for lunch around Circular Quay and decided instead to try your "long Lunch" cruise. Apart from our table to be somewhat crowded we all had a great time. Personally, because of my age I found it difficult to traverse the steep stairs onboard. The food was better than expected and enjoyed by all.

Review for Long Lunch

11 months ago
4/5

Service was excellent as was the food. Wine list could be improved. Do feel that having a top food and premium beverage package that we were charged for tea and coffees! Really.!! Staff felt embarrassed at having to ask for $$$ form tea and coffees. We had spent over $300 per couple on the day.

Review for Long Lunch

11 months ago
1/5

Did not complete my request to wish my parents on their anniversary or add a sparkle to their dessert. Bad!! To state long lunch cruise is deceptive when the lunch is finished well before time only to repeat another round of dropping and picking passengers. What’s the point taking two rounds of the harbour??
Pathetic for it’s worth.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service, and will endeavour to fulfil all requests made by our customers. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
4/5

Service: The food was good, service for drinks was a bite slow
Product: My wife enjoyed herself, priceless.

Review for Long Lunch

11 months ago
4/5

Service: A perfect lunch cruise on valentines day.

Only reason I did not give 5 stars is that I was unable to upgrade to the drinks package once on board (had to be done before).
Product: A perfect lunch cruise on valentines day.

Only reason I did not give 5 stars is that I was unable to upgrade to the drinks package once on board (had to be done before).

Review for Long Lunch

11 months ago
2/5

At the time of booking there was a question of special diatery requierments.
We specified gluten free and lactose free. But unfortunately there was no lactose free and then we sent our feed back with full explanation.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We appreciate your honest and straightforward comments regarding your experience on the Lunch Cruise on 14th February 2019. I can assure you we have taken the necessary steps to address the issues you have raised. We certainly regret that we did not meet your expectations and appreciate the opportunity you have given us to improve. We are pleased to note that we have provided compensation to rectify these issues you experienced.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

Great service and the food was delicious!
This is a great way to celebrate a birthday.
Our waitress was very attentive and efficient.
Thankyou Captain Cook Cruises!

Review for Long Lunch

11 months ago
5/5

Service: The service provided was friendly and professional
Product: We bought this at a special rate and thought it was great value for money

Review for Long Lunch

11 months ago
5/5

Service: Easy boarding, good food,drink and service..definetly would do again
Product: great afternoon, good food and wine

Review for Long Lunch

11 months ago
5/5

Service: Very friendly staff extremely efficient and helpful as my husband is disabled !
Product: Great meal nice wine!! Fantastic trip !

Review for Long Lunch

11 months ago
5/5

Service: All the waiting girls were exceptional, lovely personalties,

Boat was well presented, windows cleaned,
Product: Food and content all exceptional, no complaints here

Review for Long Lunch

11 months ago
5/5

Service: Our waitress, Kellie, gave us exceptional service in a friendly caring manner. The meal was delicious and my food allergy was catered for.
Product: I had to cancel one ticket and a refund was arranged without problems.

Review for Long Lunch

11 months ago
5/5

Service: The best part was meeting Captain Cook at the departure!!
We were greeted in a warm and friendly manner and during the Long Lunch Cruise we were treated with great respect, friendliness, warmth and in a very professional way. The staff were most obliging and we could not fault them. We were celebrating a birthday and the dessert arrived with sparklers and candles and the staff sang Happy Birthday. 10/10
Product: Everything was done professionally and in a warm and caring manner

Review for Long Lunch

11 months ago
5/5

Service: The catering was excellent with a friendly and experienced staff.
Product: Good value for the money.

Review for Long Lunch

11 months ago
2/5

The route was too short. On the booking it was shown 3.5 hours but was about 2 hrs.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise times and routes are listed on our website for complete transparency for our customers and we follow this as closely as possible.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

Very professional and well organised. Food was good too.

Review for Long Lunch

11 months ago
5/5

Service: All staff were efficient, polite, and welcoming
Product: I expected more choice. Salmon was over cooked. Too few vegetables. Really nothing special, which is surely what you should be aiming for.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

11 months ago
5/5

Service: Fantastic staff , we just love the whole lunch experience . We have been on a few now and will be in many more in future .
Product: Excellent value, great day

Review for Long Lunch

11 months ago
5/5

Staff very pleasant and professional. Boat on time and clean.
Food was very tasty service was not rushed!
As I had overseas visitors they were as impressed as I was.
Another complement on your toilets.( something you probably don't get very often but is part of the service)
As we had two Wedding Anniversaries to celebrate(40 & 50) it was a most enjoyable afternoon and would recommend your cruises.

Review for Long Lunch

12 months ago
5/5

Service: Lance was very attentive and helpful .
His understanding of different wine varieties was limited but he just needs experience
Product: I’m a Sydney boy, born and bred.
My brother worked with you guys for years so I know the product well.
I know the harbour, it’s beautiful.
Food was great .
Lance’s service was great .
Wine was disappointing .
I took and paid for myself and 3 guests . I paid for the premium drinks package . I tried every red and two whites .
The Tyrells moon mountain which I buy on special at Dan Murphys for 20 dollars a bottle was the only average / decent quality wine available .
Such a disappointment .
A little embarrassing actually.
We hoped for better.
One glass of the Mawson had to be taken away . Obviously the bottle was open too long.
As I said , everything else was so good. Why let yourselves down with the wine list, especially today when so many people enjoy food and wine matching .
Anyway we will be back , but I hope this aspect improves . I’m happy to help with the wine selection if u ever want help.
Thankyou

Review for Long Lunch

12 months ago
4/5

Service: The service was lovely and very wonderfulAnd we can really enjoyed the lunch The food was wonderful and amazing
Product: The lunch was fantastic and amazing the cruise could’ve gone out to see a bit further

Review for Long Lunch

12 months ago
5/5

Yes definetly recommend After the horrible storm on the Friday they accomadated us by giving us a Lunch cruise Thank youMy friend has wanted to do a Harbour cruise for 30 years so it was wonderful she had the chance Both Res on chat and the girl the next day were so helpful and very polite

Review for Long Lunch

12 months ago
5/5

Great Service, Great food and atmosphere

Review for Long Lunch

12 months ago
5/5

Service: The service was first rate from the moment we stepped onto the vessel to the moment we left. Fabulous way to spend an afternoon.
Product: Great experience, the food was amazing! The views to die for. The highlight of our trip.

Review for Long Lunch

12 months ago
5/5

Service: Great value for money & exceptional service!
Product: Great value for money!!!!

Review for Long Lunch

12 months ago
2/5

Service: Cruise OK but a bit repetitive. Lunch disappointing - grilled salmon with a bit of salad poor value for money. Coffee extra - not particularly good.
Product: Cruise OK, lunch disappointing: not good value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we’re disappointed that this did not meet your standards on this occasion. Please be assured your concerns have been forwarded to our catering manager. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Long Lunch

12 months ago
5/5

Service: 1st class very happy with staff and food.we will come back and tell our friends about Captain Cook Cruise's..We had a great day..Thank you
Product: Food was so good love it all

Review for Long Lunch

12 months ago
5/5

I booked for a 70th birthday party - all who attended had a lovely day and we are likely to do again. Crew were attentive, asked was it a special occasion and added sparklers to the birthday girls dessert. Thank you for making such a memorable experience

Review for Long Lunch

12 months ago
5/5

Service: Outstanding food quality and excellent service
Product: Great value, especially the Bar package

Review for Long Lunch

12 months ago
5/5

Service: This is our second 'meal' cruise and the food and service was just as good as the first time. We took some American friends and they too were impressed
Product: Excellent food and service

Review for Long Lunch

12 months ago
4/5

Good service with a nice trip

Review for Long Lunch

12 months ago
5/5

Service: It was a great service. Nice food and ambiance.
Product: Easy online booking. Very good

Review for Long Lunch

12 months ago
4/5

Service: the service was really good and the food was excellent
Product: food was excellent but seeing as it was a long lunch, was disappointed that coffee & tea was not included in the price

Review for Long Lunch

12 months ago
4/5

Service was great, staffs were very helpful and friendly, we booked the 3 course long lunch, very classy set up, very relaxing. Food was average thou,but dessert was the highlight, overall we we’re quite happy, it was myself and a friends family from overseas. Would recommend to my other overseas friends if they visit Sydney

Review for Long Lunch

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