Excellent experience, service and food!

Service: Good food, good service
Product: Plenty of good food and choice available

Service: very enjoyable, great food . helpful & engaging staff
Product: very enjoyable, friendly & helpful staff. great food

The food was great. Thumbs Up

Service: Needs improvement. Food has not been good this time around and the commentary was not available at this trip which was available in previous trips.
Product: Food has gone downhill since.

Friendly staff & great food

Would thoroughly recommend. The service, food and history of Sydney was great. The view from the boat was terrific and the weather was kind to us. Boat was clean and tidy.

good attentive service, not over top, easy to move around, window option is worth it if you just want to sit and enjoy the views

Service: We were seated promptly by smiling staff. Food was plentiful and delicious, and serving staff very efficient and friendly.
Product: Delicious and varied. Plenty of food .

Service: Everything was good. I will come back.
Product: Last time about 3 years ago the buffet lunch had more variety.

Service: It was a very good itinerary as they didn’t speak all the time.
Product: It was value for money. It was good how they kept topping the dishes

Service: Done very well, kind staff, Delicious food well presented. Amazing views of harbour
Product: I dont eat seafood but the salads were amazing.

Service: Everyone on board was on their best behavior and will definitely come back
Product: Great selection of choice

Service: Not much variety with the food selection. The vegetarian option was a curry and it was way too spicy!
Product: Not enough variety in food. Food was nice though.

Beautiful Mothers Day Cruise.

Service: Pleasant staff, well- appointed boat and seating arrangements.
Product: Good value for money and easy to pay online.

Service: I loved the cruise. Its the perfect way to see Sydney. The food was good and I enjoyed the commentary about the history of Sydney!
Product: Great food and wine. All round enjoyable!

Service: Booking and service was great
Product: The food was great and plenty of it, the prawns and oysters were fresh, really enjoyed lunch on lovely Sydney Harbour.
The commentary was a little hard to hear at times, particularly the female voice.

Service: service was very good, nice to see edward was working that day.
food was good
Product: all good,fresh food and good variety

Great service, the team were able to provide us with a last minute birthday request and surprised us with a cake, it was really sweet and the family had a great time! My dad especially enjoyed himself celebrating his 80th birthday

Service: We took our Aunt out for a seafood lunch cruise for her 90th birthday. We could not have asked for a better day. The harbour was superb in all it's a glory on a picture perfect day. The food was excellent and plentiful and the staff were wonderful. Nothing was too much trouble. They went above and beyond to make our aunt's day very memorable. They brought out the cake after lunch and even sang Happy Birthday to our aunt. She loved it and said it was the best birthday she had ever had. I cannot recommend this venue highly enough.
Product: The seafood as well as the other food was wonderful. Very fresh, tasty and more than enough.

Service: The staff were all smiles, attentive, approachable and lovely.
However this being my 3rd time on the boat within 3 years I wasn't impressed with the food variety and quantity avaliable.

My previous visits the buffet had a much larger variety of options and serving sizes much larger

Desserts and fruit salad was disappointing.

To be honest i dont think I would choose this cruise again once seeing the other buffet lunch cruise options on offer for same price.

Thank you for the opportunity to give feedback and your staff once again were amazing hosts.
Product: IFood not great, limited options

One person pulled out on the spot. So Captain Cook cruises gave us the credit to use at bar which was really nice from them. We enjoyed the lunch. Vegetarian curry was very delicious. We would definitely be back again. Staff was really friendly and nice. Great customer service.

Service: My daughter on the day ordered a window seat costing her $30.00 when we got on board there was hardly anyone on board and plenty of window seats left. I felt that the lady who sold it to her should have advised that there would be no problem getting a window seat!
Product: A good selection with friendly service!

Service: Window side table charge is too expensive as it's charged to each person. All other services and foods quality were good.
Product: It's good but a bit expensive

Service: The restaurant servers and restaurant managers were very nice and accommodating to my allergic needs . The food was terrible and we were unable to hear the commentator speak about the landmarks throughout the entire cruise. I would not recommend this cruise to anyone.
Product: The only seafood was rubber shrimp. The food was terrible and we were unable to hear the commentator speak about the landmarks throughout the entire cruise. I would not recommend this cruise to anyone.

The food was fresh and varied. We paid extra for window seating and the window was very dirty making it difficult to see through. We were hosting friends from overseas and were embarrassed with how the staff discussed the drinks bill at the table. We didn’t request NRMA discount voucher for the online lunch reservation because it was difficult to know how to do this and the staff on board did not know how to apply on the drinks bill - a $5 discount on a $60 bottle of wine was not 20% discount. We were not as fast as others lining up for food so there was little left which was also disappointing. The seafood was fresh and tasty though.

Great service!

With food, there wasn't enough for everyone.. we missed out on desert but other than that it was great

Service: It was the day before Easter weekend and it was as if the staff were non existent. No-one came to take an order for drinks, we had to ask for water and go to the bar ourselves for our drinks.
We also thought that the seafood was tasteless. We invited a friend for his 80th Birthday and have been on these lunch cruises before and really enjoyed the food but this time it was very bland. So disappointing.
Product: All the seafood was very poor - completely lacked taste.

Service: Friendly helpful staff
Product: Beautiful prawns and oysters,and a selection of other tasty foods.

Lovely lunch, the seafood was so fresh which is amazing!
But 1.45hrs can be a bit of rushed if it's your (your guest's) 1st visit to Sydney. 2.15hrs would be more realistic to allow passengers/visitors to better enjoy the ambience.

Service: Your booking staff was easy to deal with and informative. Upon arrival it was suggested to take photos first up on deck and then sit down to a leisurely lunch which we did and enjoyed. The only negative was I thought a bit more time would be good.
Product: The food was fresh and delicious.

From the original booking for our group to going on the lunch cruise, the attention of the staff was fantastic.

Service: The staff were very friendly and caring and couldn't do enough to assist my mother in her wheelchair.
Product: Food was enjoyable but I would expect a more spectacular buffet on a cruise, particularly the desserts which were very ordinary slices.

Service: Very friendly & helpful staff.Food was good & plenty of variety.Boat was very spacious & comfortable but a little tired & could do with a revamp inside.
Product: Food was good & plenty of it but not excellent

Service: The staff were lovely. We had been 12 months prior and enjoyed our time so much we booked again. However this time I felt the variety of food was not as much and there was no commentary as we cruised around the harbour. I was disappointed with that as we took our daughter this time and there were foreign visitors also enjoying the lunch, but had no idea what they were looking at.
Product: It would have been nice to know what we were eating. There was a vegetable curry, that was a bit too spicey for my daughter. She put it on her plate not knowing exactly what it was. It would also have been nice to know what cheese was on the board. Tags please.

Service: Great service from staff at King St Wharf. Even after they made an error, they were very apologetic and went to a lot of trouble to ensure the error was corrected.
Product: A nice buffet that I really enjoyed but it did not have any WOW factor.

Service: Excellent service from the staff on the cruise
Product: Good food and plenty of it

Service: The cruise left right on time. The staff were welcoming, friendly and professional. The buffet was fresh, delicious and plentiful. Overall the dining room was comfortable and clean. The ladies toilets were modern and clean. We had a lovely time. Thank you!
Product: A great variety of fresh and delicious food including the seafood. The amount of dessert choices were just right.

Service: Excellent service from staff and very good buffet
Product: Good variety but desserts were limited

Service: Wonderful
Product: Not a seafood eater but enjoyed the other food

Service: Very professional and helpful
Product: The seafood was fresh and plentiful

Service: The cruise was good, the service personnel very friendly and helpful. The only thing we were missing was the fish and the mussels, as noted in the pre-cruise pamphlet. Also, we would have wished for a bit more variety in the cheeses. Other than that, the food was very good, in particular the prawns and oysters
Product: The advertised fish and mussels were missing from the food on offer. Also, there was not much variety in the types of cheeses on offer. Everything else was fine.

Service: Value for money. Had friends from Canada with me and it gave good tour of harbour while enjoying a lovely meal
Product: Had an allergic reaction to the curry. But all other food excellent

Service: the buffet lunch was good and we were seated at window table which was very nice. We would have liked to have seen more of the harbour and less of Bangaroo
Product: the oysters were better than the prawns and the rest was good

Service: This was my second lunch cruise so I was more delighted than surprised by the friendly professionalism of all crew members.The food was excellent and abundant. I will be dining again.
Product: The range and quality of food were excellent. Table service was professional and unobtrusive.

Service: Food availability - no dessert when went to eat and drink service non existent not even water
Product: As mentioned on previous comments

Service: Wonderful welcome at wharf and on board the ship. Staff with a great attitude who enjoy their jobs and working with their customers. Seafood plus included in buffet with deserts n tea/coffee/ hot choc... and on our fabulous harbour. What amazing views. Met the blokes with the best jobs in Sydney...
Product: The picture says 100 words... and the food was so fresh and the supply continued. Excellent value for money.

Service: Yes had a wonderful time service and food great would come back again for sure. Would recommend to anyone.
Product: Lovely fresh and delicious

Service: Amazed by the efficiency of the movement of ferries in and out of the terminal. It seems to run like clockwork. The help at the ticket office was very much appreciated. The lunch cruise was very good from beginning to end.
Product: Very good value for money

Service: I had booked for 36 people for my mums 60th birthday party. We have been on the Captain Cruise for the Seafood buffet lunch before which I was very impressed with, however, unfortunately this time I was extremely disappointed with the quality of food and the poor variety of food. I was extremely embarrassed in front of my friends and family making them pay $85 per head for terrible quality and terrible variety. A seafood buffet should include grilled fish, cold crabs or bugs, smoked salmon, oysters, and cold prawns. Unfortunately at this event, the only seafood offered was smoked salmon prawns and oysters. Also the non seafood options were terrible. The vegetable curry was awful, it was so obvious the veggies were from the frozen variety and their texture was tasteless and resembled cardboard. The salads were lacking substance and the roast ham was sliced roughly and was so salty.
I have enjoyed RSL food for 1/4 of the price over this buffet. It was so sad that mum didn't enjoy the food at her 60th birthday and I will never book an event or take the gamble that the quality will be as good as it used to be. It was way too expensive for the poor variety and so embarrassing for your lovely staff to be serving such a boring lunch.
Product: My above feedback will explain.

Service: Good variety of food. Pleasant crew. Good information for the tour.
Product: Great variety . Nice and hot.

Service: We both thoroughly enjoyed ourselves, and the food was wonderful lots of choices.
Product: Absolutly fabulous seafood lunch

Every Captain Cook cruise we have been on have given us exemplary service

Service: Good buffet, helpful friendly staff
Product: No shortage of food. Well stocked buffet good selection

Service: The service at the table was good but not exceptional. More help with drink service would have enhanced the experience.
Product: The quality of the seafood was first rate, although some people in our group felt that the replenishment of the serving plates was slow to happen, considering that the cruise only lasted two hours.

The full complement of desserts was not available to all of our group as these were not in great abundance and not replenished.

Service: Everything was well done and the staff were friendly and very attentive,we will back!,
Product: Easy booking friendly web site

Service: Food was great, staff were fabulous. We very much appreciated the staff making my cousin's birthday special by bringing out a cake and singing happy birthday to him.
Product: I would have liked the option to add a beverage package onboard.

Food and service was great but the commentary was very hard to hear

Service: The food was excellent. The groups that attended were interesting to talk with, and the harbour spectacle is always worth raving about.
Product: Good food, very well presented

Service: The cruise around the harbour was good, but we could have been inform in regards to the lunch arrangement.
Product: Seafood lunch was o.k., but we could have been informed of proceedings for getting our lunch.

Most Definitely would recommend, service was excellent

Service: Booking for 35 was a simple process and the seating was perfect. The food was very delicious and plentiful.
Product: See previous comments as menu and quality was first class

Service: Well organized. The buffet luncheon was very good, food plentiful.
Product: Plenty of choice ang good quality.

Service: Bar staff were slow at serving& seemed I bit confused regarding people’s drink orders.
Product: Seafood was great. It did not run out as well.

Service: Yes i certainly would,the service was fantastic.
Product: The food was beautiful and plentiful.

Lovely cruise. Beautiful boat and friendly staff with delicious cocktails.
It was advertised as a seafood buffet however there was only smoked salmon and cold prawns as the seafood - no fresh fish or scallops or any other seafood. Only chicken and curry and rice and salad. I was disappointed, as I’m pescatarian (I don’t eat meat, only fish) and also celiac so I can’t have gluten - which meant I was limited to smoked salmon and salad and a couple prawns.

Service: Wonderful experience with friendly staff n variety food
Product: Excellent food nice service

Service: The service on the cruise by the buffet staff was excellent - the bar staff seemed a little lost at first - could not find drink lists and had to wait for someone to come and help when we paid cash. The greeting staff were good but allowed large groups of overseas tourist on before others who were in the queue. All tables see allocated so I couldn’t see why they had to have precedence over other guests.
Product: Good variety, continuously replenished know one would have gone hungry.

Very courteous staff and very obliging when asked for assistance.

Extremely good value for money. We had an overseas visitor so the commentary was also a good option, as well as the diverse meal.

Service: Good.
Product: Good service and choice of food.

Food good but main course things like oysters (superb) ran out a little too quickly.

I thoroughly enjoyed the lunch experience on board. Everything was as I was expecting it to be! Beautifully presented with helpful waiters/waitresses. The commentary was most interesting giving me information I had not known about. It was a beautiful day and the sailing was very smooth.

Service: From purchasing tickets online to the lovely food and quick service to our seats once on board, this was very good.

The only down side was the 'circus' in getting aboard. Signage was not available to say that seafood buffet patrons were to gather at the bow of the vessel, and the other type of cruise were to gather towards the stern. An employee of the company (who was patient and trying his best) was assailed by many patrons requiring clarification with lots of shouting of directions and inability to be heard. Felt like being herded like animals...this could have been better handled to have a better experience.
Product: The seafood was very fresh, and there was lots of it, near empty trays were replenished regularly, there was a good choice of other food to pick from. The vegetable curry was particularly good.
Was not made aware that there was a coffee machine and filtered coffee available in another area.

Value for money and great service from the staff

Service: The service was very good but there could have been more plates ready for people to use.
Product: The seafood was great but the rest of the food was nice but pretty ordinary.

Service: Easy on line booking experience. We boarded on time and were shown to our window table which had great views of Sydney harbour. We were served drinks quickly by a friendly and helpful member of staff. The buffet lunch was exceptional - great choice of seafood and salads. There was also a hot option (did not sample) as love seafood. Nice range of desserts, cheese and crackers. Coffee/tea available. Enjoyed informative and entertaining commentary about the harbour and it’s history. Great views of the Opera House and bridge. Would strongly recommend.
Product: Brilliant food and plenty of choice

The buffet was very limited, however what little choice was there it was quite good

Service: The staff went out of their way to ensure that all went well and I was impressed with the way your staff reacted to a great influx of people especially at boarding time.
Your bar and waitress staff were exemplary offering top up drinks without having to wait until the drinks were finished.
It was my wife's birthday and the cabin waitress, without any request being made, produced a small cake with a sparkler - very thoughtful and to the delight of my wife.
The buffet food was good but somewhat frantic due to the number of guests at the buffet table.
All in all the buffet cruise was great value and I would recommend anyone to take the cruise.
Product: Could have been spread out to minimise activity in a small serving area

Seniors Seafood Buffet Cruise – Captain Cook Cruises 17/02/2019 Review
The staff in the booking office were very pleasant and courteous as usual.This was the 5th or 6th year that 3 of my friends and I have been on the Seniors Seafood Buffet Cruise. Last year I complained about the absence of crab on the buffet and also that the price had risen by another $5.00. This year again there wasn't any crab on the buffet. In previous years there was a couple of meat dishes and a vegetable curry which was quite nice but there wasn't any meat except for some ham swimming in some kind of liquid and some chicken drumsticks also swimming in some kind of liquid. Also the price had risen by another $4.00 making it $59.00. I don't believe that the food was up to standard and there wasn’t much of it. Next year the price will probably be well into the $60s mark and I will be seriously considering if it is worth attending again. The quality and variety of the food was even lower than last year and I’m sorry but I can only give 3 stars as the standard has dropped since 2017 when I would have given 5 stars.

Service: Staff was very helpful and efficient; and the food was delicious. But drinks were expensive and we had to ask for salt. I left my credit card behind but nobody bothered to email/phone me about it.
Product: It was all fresh and very nice

All the staffs are hard-working.

Service: Very clean boat/ship, Lovely friendly polite staff and excellent staff. Sorry not on my mobile.
Product: We were very satisfied and loved the fresh oysters, the pork was excellent as was the chicken legs and all salads.

Service: really good buffet
Product: good and nice staff, great view

Service: The service and the food were great. The staffs were nice and friendly. I’d have a wonderful lunch and beautiful view with my family.
Product: Oysters were fresh and sweet. The prawns were great too.

Service: Would definitely take this cruise again. Great way to show visitors our beautiful harbour. The food on the buffet was lovely.
Product: There was a very good choice of food. Very enjoyable.

Service: Staff were absolutely fabulous, very friendly, very attentive. Bent over backwards to make sure we were entirely happy. "We" being a group of 4 senior ladies.
Product: Enjoyed the lunch but to be honest not the best I have ever had.

Service: As always Captain Cook has done it again!
I've been to another harbour cruise with Cook but this was my first with the seafood buffet.
The food was fresh and delicious, customer service excellent and the cruise itself awesome.
Flew from Melbourne for a special occasion and am so glad I did.
Product: For the price of a buffet excellent.

Service: The service was excellent and could not be faulted. Your Seafood Buffet Lunch was one of the best that I have had and compared favourably with any seafood buffet that I have had in restaurant's onshore and who most probably have greater facility's than what you have on board. I can only say on behalf of myself and the company I was with, Thank You for a most pleasant day on the harbour.
Product: Drinks a little expensive, but there again it was Sydney Harbour. seafood was excellent and very fresh definitely value for money.

Great service, well done to the team, a very relaxed and enjoyable experience

Service: From boarding to being seated by a friendly courteous staff member to enjoying the food and interesting commentary the whole cruise was excellent
Product: The lunch was good with enough choice

Service: Late start, waiting in sun for 15 minutes to board. When set sail, food was not ready/ organised, waiters running around looking disorganised and frantic, not knowing what each was doing. Nobody replenished our water the whole trip.
Product: Not enough variety, deserts ran out quickly, not replenished quickly enough for such a short trip.

Service: Well organised, good service, excellent cold seafood, good salads. Less than perfect was the hot food selection where the only really attractive dish was the chicken which was off the menu for one of us because it contained chilli.
Product: Easy to book, irritating to have to look up starting times. I should not have purchaes the drinks package, one of us is a non-drinker. Purchasing individual drink would have been cheaper.

Service: The cruise was a good overview of Sydney Harbour and the food served was delicious.
Product: The food was delicious with excellent variety

Service: Personnel agréable et disponible. Beau buffet. Croisière sympathique.
Product: Bon et beau buffet. Croisière agréable

Service: Had friends from Canada they loved it lunch was great as well
Product: all good oysters and salmon prawns what more could you want ?

环境优美舒适。
游览景点超值。
餐食用料优质。
品种丰富可口。

Being from the US, I found the food very delicious and the service was excellent

Service: Excellent food and services
Product: Excellent foods and services

Service: the information the history provided on the tour was good. what i didnt enjoy was the few options for the buffet lunch especially for halal eating guests.
Product: wouldve gotten excellent if the food had more halal options

Service: I will definitely recommend this cruise, great for the family but also for special event with your partner
Product: Food was delicious, everybody can find something they enjoy

Service: We thought the service was very good. The staff were all pleasant, the food was plentiful and fresh. However the coffee wasn't hot enough or tasteful. We used this cruise to celebrate our 40th wedding anniversary!
Product: It was good value for money, very relaxing.

Service: Excellent
Product: Could have more variety..

Service from the time we boarded to disembark was excellent. Staff were very friendly
Food choice was beautiful

Service: A very pleasant experience,boarding was flawless and quick, window seat, good commentary, only downsize, there could have been more non seafood options on the buffet.
Product: Easy to book, I preferred it when the ticket was on =line rather than having to queue to get tickets at wharf.

Service: Very good service. Coffee machine wasnt working very well. Otherwise all goof
Product: Good lunch and cruise. Couldnt hear commentary very well

Service: I had read a lot of the negative reviews before booking and was a bit nervous I’d picked the wrong company but our experience was awesome! The service was great, very attentive and we had absolutely no problems getting drink service. The food was really nice and there was plenty of it. The Staff were really friendly and good with my 2 kids (3 and 8 years old). The views of course amazing. Overall totally worth it! And would definitely recommend.
Product: Great food, variety and plenty of it.

................ ................

We took my elderly parents on the lunch cruise. Everyone was helpful. Very relaxed atmosphere with the right amount of commentary.

Service: Excellent cruise on a very clean vessel with happy and courteous Staff. The buffet lunch was plentiful and tasty with good selection. Enjoyed it all
Product: Lovely lunch with good selection

Service: Excellent service from booking right upto the seating arrangement of our small group of 12. The food and selection was fresh and delicious. Everyone was extremely happy and cannot wait to return.
Product: Great service and food was fresh

Service: Second time I've dined with Captain Cook Cruises and enjoyed it just as much this time round. The cruise itself was informative and provided great views of iconic landmarks and the food was delicious with a good range considering it was only for lunch. Service staff were professional and friendly.
Product: Worth every penny - loved the lunch! Enjoyed our time on the boat and would do it again.

Service: Yes
Product: Delicious food, sea food are fresh

great experience

Service: Food was excellent,table service could have been a little better but overall great experience
Product: Loved the oysters and prawns

Service: It was 5 star service and good hospitality.
Product: Food was nice and more than enough on the tables.

会推荐

Service: Nice food and service but the extra $15 per person for a window seat is too much. $10 per person would be reasonable.
Product: Food and service is good. Extra $15 per person for window seat is too much. $10 per person would be reasonable. I booked table for eight. Only four are facing the window the way the table was set up.

Good view

Service: Staff and food good
Product: Food good and service good

Service: Good food. Good service. Fantastic View.
Product: Fish dish can be improved

Food is very fresh and enough to get full. Fantastic views for the whole harbour. It is worth to try.

Service: Superb. A very enjoyable experience. The service excellent, polite and very professional.
Product: The food was first class and plentiful.

Staff very helpful, food very good and commentary interesting.
Sights on harbour great

Service: Had a great time, I would rate 4 1/2 star rating. Service was a little slow in getting drinks once ordered, but food was great. Maybe some live entertainment would have been good even a solo guitarist singing songs for an hour or so . Other than that no complaints & would certainly recommend to others :)
Product: Food was excellent & plenty of it, drink service was a little slow

Service: Excellent information delivery over speaker system perfectly timed with arriving at locations. We liked our window seat and the servers. The only downside was the food - it was initially served upon boarding and then food service stopped within an hour of our two hour cruise. More food would have been nice as we didn't get to eat everything we wanted...
Product: Needed more continual bringing out of food. Ran out of Ham and not replenished. Delicious food otherwise.

Service: Captain Cook Cruise have always accommodated me and my carer with access onto the boat as I'm wheelchair bound.
they are friendly and helpful.
I always book for the dinner cruises every year, however this was my first lunch cruise and will continue to choose Captain Cook Cruises for my annual end of Christmas celebrations.
Product: Very helpful , always help my care with my wheel chair

On the whole an excellent outing. We would have liked our table cleared a little earlier. In the end I approached an attendant to clear the first course of plates so we could enjoy the rest of our meal. We were celebrating my son's 50th birthday.

from the beginning to the end everything was great, wonderful experience

Service: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.
Product: For a buffet, there was far too few options. For vegetarians, there was only a spicy vegetable curry which contained no protein. For vegans, the salads had cheese. There was no non-dairy milk for coffee to purchase (i requested soy milk, a standard at all places now). The ham, one of only 2 meat options separate from the seafood, ran out an hour into the cruise. It took the chef over half an hour to produce more, by which time you had to be quick to collect dessert because eveything began to be packed up 20mins before arriving at circular quay. The automated coffee machine started to produce watery hot chocolate with minimal cocoa (compared to earlier in the cruise) towards the end. A stunning boat, friendly attentive staff, but terrible food options given the cost.

Service: Drinks waiter confused our order and brought us a $55 bottle of wine (after charging our credit card) instead of a glass! Disappointed not to have the crab salad we had last year. Having said that we had a great outing, food was excellent and the trip was good value. Would certainly recommend it to friends. We have done the buffet lunch around Christmas 2 years in a row and would do it again next year.
Product: Excellent value, fresh food.

Whole experience was very good and have recommended to other family members. Staff were helpful and friendly.
One small disappointment- we were surprised that the dessert buffet did not have a Christmas theme, considering this was just two days before Christmas and I am sure that many of your customers were enjoying the event as part of their extended Christmas celebrations.

Thank you

Ship was clean and beautiful, food was brought out straight away and constantly topped up - so no-one went hungry and the bar service excellent. We picked a terrific day and the boat was only about half full. Great commentary even for locals to learn more about our beautiful harbour. Only down side was the cost of a bottle of wine - $60 was a bit over the top for a $13 bottle

Service: -1st class service and attention to our group
-food was of good quality
-and 👍👍 for overall rating
Product: -1st class service and attention to our group
-food was of high quality
-👍👍for overall rating

Service: Our group have taken this buffet lunch cruise 4 times over the past 5 years and this year were very disappointed with the experience. The buffet was quite limited, and not a lot of choice. One of our group had been on the exact same cruise 2 weeks earlier and the choice was better. The desserts were very poor with limited variety of fruit (the cheapest available it seemed) and the drinks were extremely expensive........$11-$12 for a glass of wine is highway robbery. On top of all that, the section was only half full and we were still crammed in with barely room to move, especially eating with no room to move your arms. Whilst we appreciated the window seating, we could not move from our seats backing on to the window as there was no room to move the seat back even a few centimetres to get out !! The staff came around taking our serviettes 45 minutes before the end of the cruise, like they were stopping guests from further eating. We will seriously not consider this again next year for our group.
Product: Very disappointing choice, limited compared to previous cruises with same company. Expensive drinks.

attentive friendly staff, plenty of space around our tables, good food.

Service: Friendly staff who were polite and helpful. Ensured we had a memorable occasion.
Product: Great variety of foods and appropriate sized cake portions to enable more variety. Plenty of fresh fruit. Delicious ham. Water for tea not hot enough to enjoy.

Service: We received poor customer service. There was only one food station for the busy cruise and we needed to wait I. Long lines. Food ran out and wasn’t replaced quickly or left completely. Staff were in attentive and needed to be ask for assistance. Not good enough!
Product: Very ordinary and long waits not enough vegetarian food or assistance from staff at the buffet.

Service: The service was outstanding and food was amazing such a variety and seafood was so fresh, Totall recommended and I am going to book again for the new year as we enjoyed it so much.
Product: Food and sea food was so fresh and just beautiful.

Service: On time, food was good, service good.
Product: Good choices and plenty available, hot food was hot and cold food cold, as they should be.

Service: Perhaps you could charge less for alcholol
Product: Expensive salad and expensive booze

Everything went smoothly

Service: A great experience, thank you. Could have had vegetables with our lunch...
Product: Vegetables would have been good

The actual cruise was great. The food was also good also maybe a little more variety would be better. I would have rated it 4.5- 5 stars stars however the manager was very rude, it was a lady, we explained we booked a buffet lunch and was told by Olivia the person we booked with that it would be 3.5hr cruise and after 2.5 hrs we were asked to get off the boat. when i tried to explain this manager was extremely rude did not want to listen.She just wanted to know why we didnt get off when she asked. Her service was absolutely discussing. Its a shame she ruined the experience for our group of 15. The manager needs to work on the people skills and service. The rest was just great.

Service was great, food was of a high standard and the setting was lovely. Overall, a great experience for us (my mother-in-law is 90yo and she had a wonderful time)

Service: Service was great. Food was ok but thought seafood would of been better was on the small side. Sights on the cruise was great. Would recommend the window seat option. Overall t the cruise was great.
Product: Cruise was great. Food could of been better

Service: Food excellent. So was commentary though rather hard to hear at times because of raucous group at next table.
Product: Food varied and of excellent quality.

Service: Food and service was impeccable!
Product: Food was amazing fresh and yummy good selections

Service: The day was a surprise for my mums 70th and was a perfect day thanks to the beautiful weather and high standard of service delivered. The food was good although a few more choices in cheeses would of been perfect but the deserts more than made up for this
Product: The food was good with a variety however the only seafood was prawns and oysters

Service: Yes would i recomend them,
What you can do is have more varieties of food, More desert it ran out fast, the coffee, chocolate machine side of things didnt work, Drinks too expensive, boat was late
Product: well if a child that is 10, should be cheaper as they dont eat anything, drinks too expensive

Service: From booking the lunch and dinner cruise's we found every thing to be very professional and special thanks to all your staff who were very helpful.
Product: The selection of food was excellent.

Service: Service by staff was excellent. Access to food and quality of food would be considered ordinary.
Product: Comments on food are applicable as well as access to!
Found that commentary was not totally audible and at times we had already passed what they were describing.

Service: Excellent, staff were friendly and attentive. Food was delicious.
Product: Seafood buffet was delicious, lots of variety.

always a great experience. staff very friendly

The food was great, but the kinds of food were less than I expected.

Service: The staff on board were exceptional, making my Mum’s 90th birthday amazing. Our table placement was good. Also the surprise birthday cake and the singing was really great. My Mum was so surprised. There was a good variety of good food and was replaced as soon as the plates were empty. A very pleasant day seeing the sights on the harbour.
Product: Plenty and good variety. Could go back as many times as you want. The staff were always replenishing the empty places.

Service: Fantastic food & wonderful service by staff that made us feel very welcomed which made this experience one to remember
Product: Excellent choice of food for a buffet lunch many choices

Service: The cruise for my Dad & Mums wedding anniversary was a great experience & were given the best service to make it s very romantic & enjoyable day. My gift to them was perfect thank you captain cook cruisers. 😀
Product: My father loved the oysters , my mum said she also enjoyed her meal.

Lovely Lunch cruise. Shame about the frozen prawns and lack of dessert for most. Nice trip around the harbour. Also took the Taronga Park tour ...Great service schedule and crew.

Service: Wonderful experience we had for our staff Xmas party. Food are nice and fresh. We were really enjoyed.
Product: Seafood buffet are very nice and fresh

Service: We had a family celebration and we got the premium package well it was fantastic. They really looked after us . Would highly recommend
Product: Had plenty of beautiful food

Service: Food was very good, would have preferred a roast meat instead of ham. Seafood was very fresh and tasty. Good variety of salads and breads. Dessert was average, but did love coconut slice and mini fruit cups.
Wines are quite expensive.
Product: Very enjoyable lunch and friendly crew. Money well spent.

Service: Beautifully laid out seafood lunch with friendly and efficient staff
Product: Great variety of both seafood and other options

Service: Polite staff willing to help.
Product: Buffet had good variety and at no time was there a plate which was empty

Service: good service all around nice cean windows to me thats important nice friendly crew ,it could be improofed on the coffee deparment,all and all we were happy thak you
Product: we were happy we the service thats all thankyou.

I enjoyed the young lady introducing herself as our “waitress “ for our cruise and she was always just a wave away when evoneeded for service to our table

Service: The service was excellent,food was fresh and the cruise well timed and took in Sydney Harbour perfectly. My group had a wonderfull time and would recommend the cruise to anyone.
Product: Faultless,wonderful service and a great experience.

Service & staff were excellent, welcomed on board and shown to our table.
Softdrinks for kids a little expensive but I'm sure that would be the case with most similar services.

Service: Great service and well organized.
Product: Great selection of food to cater for all members of the family.

Service: Staff were without exception attentive, professional, friendly and accomodating. Food and beverages were plentiful and of great quality. The entire experience was very impressive - we enjoyed the relatively casual lunch cruise buffet. The decor was stylish and well maintained. Commentary about the harbour and attractions was welcome but not intrusive, we listened at times and ignored it easily when in our own conversation.
Product: Seafood was plentiful, nicely presented and topped up promptly by staff as required. We thought the quality of shellfish was very very good. Salads and Warm dishes were also appealing and tasty.
Tea and Coffee freely available and dessert with cheese and crackers also attractive and tasty, with staff kindly ensuring we knew about it (we were seated near to main buffet, well away from dessert station).

Could not fault the staff and crew. Very friendly and attentive and a very informative cruise with great food. My Pomme visitors loved it. Our waitress from St Albans UK was so friendly and helpful a little gem. Would highly recommend this cruise

Service: Food was great but desert ran out before we got there alchol was a little on the high side staff were ok a little more diretion on what to do would of been good commentary good but most of it you couldn't hear
Product: Was great selection fresh and hot food could not fault

Service: We spent a good time with beautiful scenery and fantastic food. I strongly recommend this course.
Product: All the food was fresh and tasted good.

Service: leavening on time and very friendly staff thank you for the very nice day
Product: I am happy I can not wait to my 50 birthday next year in August 2019

Service: We booked a bar package. The service was a bit slow at first, we had no drinks for 15 mins after boarding. Felt like we were being rationed. Eventually we got served but I would buy my own next time. Very relaxing.
Product: I would give 3.75. It was just not very exciting. I liked deserts and coffee

The two young women who served our table were amazing. friendly and helpful throughout the cruise.

Service: Very friendly, helpful staff
Product: Good selection of food and plenty of it, coffee although available was not very good

Service: We experienced very efficient service on arrival and during the luncheon. The charm and warm greeting by our attendant during the lunch, especially her extra effort made by Mickie when she learnt that it was to celebrate my husband's birthday by creating a small cake from the dessert, complete with candle and brought to our table with 'Happy Birthday' song. This just completed the wonderful experience we enjoyed.
Product: The seafood, plus additional salads was excellent - fresh and nicely served.

Service: Well organised. The food was great although we did run out of desert but it was replenished a bit later. The drinks were very expensive!
Product: The actual cruise and buffet lunch was good value, but the drinks were very expensive - $54 for 3 jugs of softdrink and about $55 for one bottle of wine.

Service: Excellent service and cruise,the buffet lunch was very good,food lovely and fresh,
Commentary was very informative,our overseas visitors really enjoyed their Sydney Harbour Cruise
Product: The food was fresh and well presented

Service: Disappointed...we have been on lots of Captain Cook cruises and have loved them. This cruise was well below par. Food was sloppy and cold even though we were one of the first tables to eat after leaving Darling Harbour Wharf. Staff were standing around chatting and looking totally fed up, no energy or engaging with customers. The ship looked very untidy, items thrown in corners and just general mess. There was no music or running commentary. I took my husband for his birthday as we have many times before for family celebrations ( Xmas, Mothersday, Easter and Vivid also), but I am sad to say we will probably not be returning after the sad and disappointing cruise we had on Sunday.
Product: Hot food was cold even though it was on the bain maree...Curry and chicken dishes were sloppy and unappetising.

Service: We celebrated my mum’s 70th on the boat for a seafood luncheon for 26 people. It was a wonderful experience. A little short time wise could of gone and extra 1/2 hour but the food and service was lovely. Thank you for allowing us to celebrate this special day with you.
Product: Food was lovely and plenty to go around.

Service: We staff were wonderful and at your service (not that we required much service).
Product: It was delicious, I feel one extra dish would of been great.

Perfect lunch cruise.

Service: Service was exceptional, from welcome us onboard, during the cruise and when we left.
Product: Excellent service from start to finish

Service: Lovely seating with a large window. Friendly crew. Exceptional food over and above what was expected. Nice timing. Not too long. Very happy experience for a 60th birthday with a number of youngies.

kind regards
Brian Jepsen
Product: excellend food- over and above expectations

Service: The food and trip was great but your head chef cracked up quite loud about a few different things one being people weren’t lining up right. We were only told go help yourself no directions were given that there is a proper way to leave me up.
Product: Food was lovely but don’t put ice on top of fresh seafood takes always the flavour

Service: The service? You mainly service yourself at a buffet.
Product: It was all average food to me. Nothing stood out or was particularly special. The views were good... that’s it.

Service: overall pleasant experience though we would have wanted more mint brownies and it was not replenished.
Glad we availed of the Father's day promo
Product: expected more variety in food

The buffet table was small for the amount of people on the cruise. The prawns were small & you could tell they had been frozen and defrosted as the quality of the prawns was poor for a ‘seafood buffet’. Service was good though & the staff were very friendly.

Service: Staff were okay
Product: Food was so so..paying for view not quality.

The seafood buffet luncheon cruise was perfect. It's not just for tourists, it's great for locals too. The food was delicious with a great selection and the service was professional, friendly and efficient. It's a lovely way to spend an afternoon sailing on the harbour.

Service: Very enjoying cruise around Sydney Harbour - highly recommend
Product: Enjoyable lunch - very well done

Service: They did everything very well. I would recommend it to anyone who is thinking of taking a lunch cruise on Captain Cook cruise. God bless you all.
Product: all good and fresh and delicious

Service: Great thing to do for sightseeing Sydney from the harbour areas..
Food was just Ok bit worth of having it with a reasonable paid price...
Product: Minimal varities but worth of selection based on the price paid...
Taste was acceptable...

Service: I would have given 5 stars except because of the train fiasco, i rang ahead as I didn't think my friend and would make it even though we managed to get a taxi from Turella train station it was touch and go. I asked the reception if they could still let my niece and husband board ( as they were over from Perth and i wanted to shout them the cruise )and if we didn't make it so be it that we would forfeit those fares. The answer I got was no even though i quoted the booking number etc. My email address was the same name as my credit card. I think in those circumstances with the rail network going down there could have been some understanding shown. We did make the cruise with a few minutes to spare and thoroughly enjoyed it as did my Niece and Husband.
Product: It's just always a wonderful way to see the harbour and enjoy a lovely lunch.

Service: Good cruise. Enjoyed it. Staff we’re all good. Only negative was the barramundi was extremely over cooked. (Dry)
Other food was good.
Product: Barramundi was dry, over cooked

Service: The ship was enormous, seating and views spectacular, staff so friendly and helpful, food was amazing! Would definitely recommend to anyone and would totally visit again.
Product: Amazing food, fresh and delicious and a great variety and selection

Service: Friendly staff made for a great experience
Product: Food was good and more than enough to satisfy any hunger

Service: Fresh seafood. Friendly staff. Have been on this cruise twice and will definitely go again!
Product: Seafood variety and freshness!

Service: I would definitely recommend Captain Cook cruises. We had a lovely day and found the staff outstanding. What a beautiful harbour to cruise around.

We did start out with a small problem where my daughter bought along an ice cream cake for my birthday and asked the staff to put it into the freezer. The cake was only put in the fridge and it melted. Your staff not only replaced our cake with another one but also gave us a free bottle of wine. And not only that we were given an extra trip around the harbour - just our little group on our own. We were more than impressed with the exceptional attention the staff on board provided us with. Every one left the boat so happy and loved the day. I don't think I have every been treated so well by staff anywhere. They were so lovely. Thanks again for a lovely day.
Product: A fantastic day with Captain Cook cruises on our beautiful harbour. Only one complaint the food does not cater enough for children. We had a 9 year old with us and not much appealed to him even though we'd paid a lot for his meal. We all thought there could have at least been fish and chips or chicken and chips or even pasta that appeals to children. Maybe worth looking into.

Service: Service was good,plenty of food but the seafood was poor quality.
Product: Poor quality, too expensive

The crew could not have been more attentive and helpful. We loved the glass of whisky with sparklers to celebrate my husband's birthday, The seafood was plentiful and fresh. All in all a very enjoyable day.

Service: The lady who helped serve us during our cruise was fabulous!! Forgot her name but she was lovely!
Product: It was good although I was dealt with by a few representatives & sometimes had to repeat myself because the last person had no idea what I was querying.

Punctual, nice food, good service, window seats and did well in catering for my group.

Service: The service staff were friendly and helpful. The quality of the seafood buffet was very ordinary, quite disappointed.
Product: Small seafood and very little choice.

Service: Very tasty seafood buffet BUT windows need washing please?
Product: Very high price.

rude customers (group) around without their manners

The food, service and music were all good and the view was fantastic!

Service: It was fantastic experience, friendly staff very helpful
Product: Great way to have lunch and explore Sydney water

Good service, good environment and a pleasant journey

Service: We have been on this cruise at least four times now and have always enjoyed it very much .the only problem I could say we had was we would have liked a window seat and was told that we couldn't and yet there where tables at the window with no one at them also one waitress said she would organise our drinks and we are still waiting for her. luckily for us there was a lovely young man who helped us .yes we will go on the cruise again and yes we will be recommending it to others
Product: Beautiful enjoyed every bite