Service: The staff were very friendly. Any question we had they were able to answer. The food was excellent and the environment very nice - very important for a Christmas lunch cruise. We would certainly book for another cruise in the future.
Product: It was very good value for money.

Service: Ease of access onto the vessel with plenty of staff assistance. Also the meals and drinks were dispatched in a timely fashion and nothing was too much trouble for the wonderful and attentive staff members.
Product: The food and alcohol we experienced were top shelf, as was the view from our table.

Service: Fantastic lunch for Xmas day, great food and great views, great staff who looked after us
Product: Easy to purchase on line and pay

Great day on the Harbour- our first Xmas without having to cook and clean up - a godsend . Quality of service excellent- food did not disappoint as this was my biggest concern.

Service: Great Xmas day with my 92 year old mum!

Food was excellent, drinks adequate and very enjoyable cruise on the greatest harbour in the world
Product: Great food, great views and we met some wonderful people

Service: Excellent
Product: Very Pleasant staff and very helpful

Service: Great service. On time, catering quality good.
Product: Great service, good quality catering, schedule on time.

Service: Food was very good
Service very efficient
Atmosphere added to a great day
Product: Excellent food service & atmospheres

Service: Excellent service, food and good value. A nice easy way to spend Christmas Day
Product: Great way to spend Christmas, however, would benefit from a Christmas option for the mains (ham and turkey).

Service: Everything was great
Product: We have done this cruise before and really enjoyed ourselves

Service: Friendly , attentive staff, delicious food and beverage selections, a lovely festive Christmas Day cruise.
Product: Lots of tasty options for food and beverage
Beautiful views

The Christmas cruise exceeded my expectations and we were treated like royalty, thank you to the wonderful staff for making our first family lunch so special *** we will certainly be coming back

Service: Excellent food, service and a wonderful time cruising the harbour. Excellent value for the price …. thank you !
This was the second time we cruised the harbour for lunch on Christmas Day and we will definitely do it again …. I highly recommend it!
Product: Excellent in every way

Went a few years ago and it was much better this time. Mutch better menus and improved quality.

Food was excellent and plentifully, excellent service and a lovely day out on the worlds best harbour for Xmas day

Service: The staff were fantastic right through from boarding to service on board. They were exceptionally welcoming, friendly, helpful and nothing was too much trouble. We loved our cruise on Christmas day and will definitely be back again. Thank you so much for a relaxing and memorable day.
Product: Fabulous food with lots of choice and even our daughter who is vegetarian had lots to choose from.

Service: Lovely to dine, wine and view the harbour. Food was good and staff friendly/ efficient. Key issue is lack of accessibility to the sky deck for people with limited or no mobility noting these people have paid a lot for their meal up there and I don't recall there being advice on the website about lack of lift to or lack of toilets on the sky deck (apologies if I am wrong). I do not have any mobility problems but my guest did. After struggling with her cane up the flights of stairs, she was only then told that the toilets were on the bottom deck and so she had to "hold on" until after the meal when we were leaving. I am pretty sure that you have responsibilities under the Disability Services Act about enabling access when providing services and can't see why a disability access toilet could not be built on each deck - including for the older/aged of which there were a fair few on the sky deck. I was really quite shocked that a company like Captain Cook did not provide for this. Sad to say, I will be checking out things further in the new year.
Product: See above. The vessel needs to be able to provide fair access - it is reasonable to expect an access toilet on each deck especially at the prices charged for the meals.

Service: Great experience
Product: Overpriced

Service: Great service, great food and a lovely way to spend Xmas lunch
Product: Friendly helpful staff. Easy to deal with, simple process, smooth service

Service: Boarding was again a shamble. Paying over $300.00 per head, we expect priority boarding for Sky Deck. Food, beverages & decor were 1st Class. Service was below par this year. Had to constantly seek / call staff for topping up drinks, extra bread rolls, spoons to eat our desert.as such, did not consider we got good value for money on The Sky Deck this year.
Product: Same comments as per Customer Experience

Service: The set up was god. Staff were very attentive. Could not fault the food or services. We all had a great day and highly recommend it.
Product: Easy transaction and value for money

Service: This was the 7th year that my brother and his family and I (5 people) have done the Christmas lunch on the Sky Deck and by far the most disappointing. We all agreed that the service wasn't as good as it had been in previous years. We felt quite rushed - although the cruise duration is from midday until 3.00 p.m., by 1.40 our first dessert (the trifle) was served before we had even finished with our main course. The Christmas pudding was delivered a few minutes later. We may have missed coffee as we went outside for a short time between about 2.00 and 2.30. Coffee wasn't offered but we also had the feeling that, given there was a card on the table with coffee prices, that coffee wasn't included in the price of the package. The food was fine except for the jelly in the trifle which was very rubbery. It's a great pity because we have always enjoyed our Christmas Day on the harbour, but we will probably look for an alternate option next year.
Product: Not as good as the previous six years. A little disappointing

Service: Purchased 4 Sky Deck tickets in July....Yes that far out!
Received emails regularly after explaining cruise etc etc
Monday 23rd visited Quay & staff gave me tickets and a very welcome plan to Whard area to board. Staff on board were a sheer delight. Prompt in serving - drinks and food. Happiness was the order of the day - gals were beautiful. Food served on the 5 course menu - excellent produce and all served hot . Thank you to all the chefs and services in the kitchen - well done.
Product: Excellent . Sky Deck terrific. We (4 in group) summary - 5 star in all areas.

Service: Oysters were bordering on rotten.I stopped eating them after I realised they would result in food poisoning.They tasted rotten & the smelt rotten.We will be coming next year but won’t be eating oysters.otherwise everything very nice.
Product: Oysters were rotten

Service: They were all great and very helpful.
Product: Great variety of food and wine selection. We have been coming on this cruise for 5 years and tried all levels, and club deck is our favourite.

Service: Excellence in everything. The decorations the service and the delicious food of top quality.
Most impressed.
Product: Perfection Cruising the glorious Harbour with wonderful service good and generous wines. Delicious food. Can’t fault it.

Service: Food, atmosphere, Service and staff excellent.
Product: Food, service, atmosphere and staff excellent. Booking no problem.

Service: Excellent service starting with a drink on arrival.
Product: Good value and great venue.

The entire Christmas Lunch Cruise was excellent! The staff were brilliant and couldn’t do enough to help my husband and I. I was on a mobility scooter due to my MS, the staff took me on board and I was seated in no time at all. Looking forward to rebooking Christmas Lunch for 2020!

Service: Your staff where so friendly and kind.. great service
Product: Great atmosphere and food

Service: This is our third year doing the Christmas lunch upon the Captain Cook cruises and I must say it just keeps getting better and better. This year there was a group of nine of us and we are still Ravi g about our awesome Christmas Day. The staff were absolutely amazing. The service was fantastic. The food was plentiful and of high quality and none of us could fault anything.
We will definitely be doing the lunch cruise again next year and truly looking forward to it.
Well Done Captain Cook Cruises. Above and beyond exceptional lunch experience on the water.
Product: Absolutely sensational in every aspect. The service, food and experience is like no other. Our third year doing this and look forward to next year. Highly recommended. Five star

Service was excellent, food was great

Service: Christmas with the Captain n crew is such an amazing way to spend an often stressful time. But not when relaxing with this gang n other travellers. Lunch, drinks, fantastic company, wonderful views: excellent. Catching up with ol' friends n making new ones. Everyone is up for a fun time n that's what you find...
Product: Value plus that bit extra