Service: It was truly a fantastic day all round! The crew were welcoming, the boat was fun, the buffet was exceptional (love all the seafood) and my family loved the rest of the selection, drinks were great, my wife and daughter loved the wine, and the experience was unbelievable!
Product: Everything was fantastic! Boat, crew, food, service, experience were all first class! This will become our new Christmas lunch!

Service: Was very happy with experience on Boxing Day viewing of fleet etc
Product: Enjoyed the experience

Service: Yes great day out, excellent service, very good food.
Product: Very good value for money.

We where disappointed at being positioned near the side door as we are regular travellers on this vessel twice a year The service was good Meals good Yes we would have liked to be closer to the actual race Also this vessel should have a TV on this top deck rather than travel down a deck.

Great food and great service. Very surprised with boat.

Service: We had wonderful time, the boat was good the conditions excellent will do it again next year hopefully.
Product: The price was good and a wonderful time

1. We were not well positioned to see the race start.
2. We then stayed close to the race leader, and it was difficult to see the other maxis as they headed South.
3. The captain said he could not slow down so we could see the others, "due to traffc behind".
4. Not as good as last year...

Calm, pleasant patient and efficient

Service: A great experience seeing the start of the Sydney to Hobart Yacht Race on Boxing Day.
Product: Very good facilities on board, great informative, interesting and entertaining commentary.

Service: Great service - always willing and eager to assist
Product: The food ran out quickly and it was difficult to keep everything up at all times however we waited no more than 2 minutes for the food to be topped upagain

Service: Service was very good. Guide was very informative and Captain positioned boat well.
Product: Efficient service and professional manner

Service: Bright efficient personnel. However when I booked I stated I needed to eat gluten free. The staff did not know I had this requirement. OK the entrée and main course was. The morning tea had 6 pretty cakes, only 1 was obviously GF. The dessert pf a mousse was on a biscuit base which is not GF. The cheese board came with no GF biscuits I had to ask for some. I feel for top deck this sort of detail should be improved.
Product: see previous statement

Service: Staff were very pleasant and courteous,
Product: Service was very slow. To get a first drink on such a hot day wasvery long

Service: Excellent table as requested upon booking. Food wine and service were 1st class!
Product: Excellent in every aspect. Food, service and boat.

Service: Just a great day. Highly recommended. The only complaint was the lack of properly controlled boarding procedures.
Product: See previous.

Book a last minute cruise on Sydney Harbour with Captain Cook Cruises. Food as absolutely perfect, wait staff very courteous and helpful and the ship was very clean and well appointed.
I would highly recommend captain cook cruises

Excellent from beginning to end. Good food, good service and an extremely nice boat. Couldn’t fault it.

We have been on the Boxing Day Picnic cruise with Captain Cook for 20 + years and we have been a little disappointed the last couple of years because the vessel no longer follows the fleet out towards the heads; that used to be the highlight. We have been on the Bondi alternative which I thought was good fun. The staff are always wonderful on the picnic cruise. It would also be great if CC could employ the use of 'airport' line queuing as it is very annoying when people arrive at the last minute and expect to get on with all those who have waited for at least 1 hour.

Service: The day was absolutely perfect. I have already recommended this cruise to many friends who were all envious of our marvelous day. Thanks Captain Cook for the best trip ever. We'll certainly be back next year, perhaps with a few extra people.
Product: Well worth the money spent

Service: OUTSTANDING Captain, OUTSTANDING information over the speaker system, FANTASTIC experience - if it’s not on your Bucket List, PUT IT ON!
The Sydney to Hobart.
Just Do It.
Product: Absolutely outstanding in every way. I brought 12 people on this experience and every one of them said it was one of the best experiences they’ve had in their life. And they’re all world travellers.

Service: Fantastic value for money and service exceptional Would recommend to everyone!
Product: Great value

Fantastic cruise and great commentary on the vessel, will highly recommend to friends/family. The only negative was the queues to get on, it should be roped to stop people turning up the last minute and pushing in. We arrived early, did the right thing to queue and were practically the last to get on the boat, this was not a great experience for myself and older parents. Other than that we will definitely do this again.

Service: BOOKING WAS EASY.
SAFE.
DELIVERED WHAT WAS EXPECTED.

Off the record:
Two of the toilets showed "ENGAGED', but were in fact vacant. An inconvenient queue formed.
Product: Easy Booking. Delivered what was expected.

Service: The ship was comfortable and not over crowded.

The commentary was excellent and friendly

The Captain positioned the ship in a prime position for the beginning of the race.

The morning tea was generous (but the coffee was ordinary)
Product: It was easy to make the booking on line and details of what was included in the ticket price were quite clear.

Service: We loved our experience on the Captain Cook Boxing Day Luncheon Cruise. The food and service was excellent and the opportunity to see the start of the Sydney to Hobart Yacht race was great. Thank you.
Product: The online purchasing process was smooth and efficient with no issues encountered. The price was affordable and value for money.

Service: Since the 28/08 this was my fourth lunch time cruise one of the cruises was for 16 people and there is only one word to describe each cruise EXCELLENT
Product: excellent

Service: A fabulous way to spend Boxing Day is out on the harbour to watch the start of the Sydney to Hobart Yacht Race. So many yachts racing this year and great to be up close as they sail by heading for Hobart. My third year in a row on the Captain Cook Boxing Picnic Cruise and definitely plan to do it all again on Boxing Day this year. Friendly and helpful crew and comfortable boat with lots of people enjoying the cruise but lots of room to move about and no overcrowding. Just perfect!
Product: Very good value for the price for a fabulous experience on Sydney Harbour.

Service: the cruise was great and the captain's positioning of the boat enabled us to get a great view of the start of the race and a clear view down the harbour.
Product: the morning tea pick up was very easy and water was provided for the entire trip.

Service: The crew were professional and entertaining, the boat was well kept, the skipper got us into great spots to see the race
Product: Nice clean and comfortable boat, professional and entertaining crew, the skipper got us into great positions to see the most we could see

Service: Fantastic service .great day. Very helpfull
Product: Lovely food

Service: Staff as usual were excellent, attentive and well mannered. Buffet food was fantastic, especially the large king prawns. Bar service great as always. The only disappointment was how far away we were from the race fleet.
Product: Staff as usual were excellent, attentive and well mannered. Buffet food was fantastic, especially the large king prawns. Bar service great as always. The only disappointment was how far away we were from the race fleet.

Service: Great day out, great food. Can't wait to do it all again next year
Product: Great spot on the harbour

Service: Ship was clean. Seafood buffett was excellent - kept topping up prawns etc. Beautiful day on the harbour.
Product: Plenty of seafood. Kept topping up prawns etc

We took our adult son daughter in-law and grandchildren. We all enjoyed the experience. The picnic lunch was suitable for us. We did not feel Overcrowded. There was plenty of room. The position of the vessel was great for seeing the boats.

Service: Great day out, and great boat. Good number of people for the size. Would not want anymore.
One request, would be to have a more orderly boarding procedure. Perhaps use ropes and poles to set up a line. People came early to line up and those at the last minute, just rolled up late and pushed in the front to get the best seats. Online booking and being able to pick seating would be even better.
Product: Loved the day and would do it again.

Service: The embarking & disembarking with 4 children 6 & inder was made very easy.
The spaces available whether they be around our table , the front deck or the upper deck were all fabulous.
Product: All food chpices were great & access was very easy.

Very good table service.
Left Kings Wharf right on time and returned at the advertised time.
The food was very good.```` Hot food was hot and Cold food was cold.
Very relaxed commentary along the way with some fun triva.and door prizes..

Service: The trip was great fun. This was our first trip out to sea in the ferry. For a gold medal Paralympian (which I am) it was a great way to get up close to the boats.
Not only did we follow the leading boats out but also catched up with the smaller boats (shame we could not find our friend's boat who was in the race somewhere). The commentator was also informative and congenial. Will definitely go again.
Product: Refer to Customer Experience :))

Service: Got up ciose to some of the main competitors.
Product: good experience ………………...

Crew did an excellent job getting us up close to the Sydney to Hobart Race action.

Food was substandard if you didnt eat sesfood. Drinks held back 1 hr but not in next level up.deserts were pretty bad. Service was goid. Boxing day cruise, could hardly see the racing yachts as moored too far away.

Service: Great service food excellent enjoyed everything Would highly recommend
Product: It was good value

Service: Very efficient. Attentive staff. Great day on the harbour.
Product: Great day on the harbour. Plenty of food and drinks.

BAR SHOULD HAVE OPENED EARLIER

If you want an up close experience, this is it! We got right in the heat of the battle!

Service: We thought that the commentary from Auntie Judy was worth the price of the trip alone.
What impressed us most was the trip provided everything it promised in a very professional way, we would highly recommend Captain Cook Cruises.
Product: Brilliant in every way, no complaints whatsoever

Eassy, enjoyable and value for money

Service: Great work by the crew to stay up with the action - fabulous commentary too
Product: easy and quick last minute purchase

Service: They were great. The occasion was ideal, with seats and tables comfortable. Staff on Deck 4 had a large number of people to serve.
Product: All very good for both of us.