Service: Great day, food, and service from the crew.
Product: Great help of adding a surprise booking to t he table

There was no music on the boat so no atmosphere... They should have streamed the Aussie day fireworks music to enhance the experience...

Service: We thoroughly enjoyed our Cruise. The service was excellent and the food superb….
Product: everything was just perfect...

The service, food and wine provided were excellent and we thoroughly enjoyed our Australia Day evening cruise.

Service: Food was great!
This was a very hot day, and a rather long queue to get seated.
Alcohol service was poor. Took way too long to get a drink when we were first seated. Got a glass of sparkling wine within 10 minutes. After asking twice for a beer I was eventually served with a flat, warm glass of beer, which was one of many glasses of beer which had been sitting on the bar since we sat down.

Not worth the money we paid considering it included the "premium" bar package which didnt allow me to drink "wild Turkey" bourbon. That was going to cost me an extra $10 per glass.

Toilets are 2 levels down. Not good.
Product: Food was great.

This was a very hot day and an uncomfortable long and hot wait to be seated. Once seated took way too long to get something to drink. Not even cold water at the table!! Finally served a glass of sparkling wine 10 minutes later. Asked twice for a glass of beer, twenty minutes after being seated I was given a glass of warm, flat beer. One of many glasses of beer which had been pre-poured and sitting on a side table for who knows how long. Finally got a cold bottle of beer. Then it was painful to get waitress attention to get further drinks. And this was the "premium" bar package.
People were initially discouraged from getting drinks direct from the bar, myself included. In the end it was the only way to get a drink.

View for fireworks was excellent.

Toilets were 2 decks down. Not good!

Service: The staff area typically very good which is well known about Captain Cook.
Than again you are in a service industry as well as being in a competitive environment .Your staff seem to like their job as as I believe most are from overseas and are willing to please
Product: For the price I paid I couldn’t expect too much but I was surprised there wasn’t more people on board. And I noticed that closer to the date of cruise the price came down . I don’t know why this was except the heat and maybe plenty of options for people to spend their day elsewhere.

the cruise itself was wonderful, stopping at all the right places for a full view of the activities on the harbour.
Only down side was the poor starting line up, we were told to line up at one wharf and then moved to another wharf. Instructions on where exactly the cruise would leave from was not exact, and the race to secure a table for 7 people after standing in the sun for quiet a while was not appreciated.
Although we took our own food the sausage and beard roll for $5.00 was grossly overpriced.

Waitress did a wonderful job.
However when we boarded at 10am they then said no alcohol till 11.30, and we spend $200 each.
After 500 complaints they open the bar at 10.30, shouldn’t try and play shifties on your guest.

Service: Great service thanks
Product: Enjoyed the cruise thanks

Service: Very good ambience.
Product: Value for money surely good to join.

Service: It was a fun to participate in the Australia Day parade! The crew was good, but ran out of wine :(
Product: Good value for this trip!

Service: It was a awesome afternoon cruise my mum and i really enjoyed it alot.
Product: It was okay but not as good as the afternoon cruise

Service: The service and value of the Australia Day Cruise on the harbour was FANTASTIC! Great value for money, we could see all the fireworks and events on water and we were very close to it all. I would do it again.
Product: Good value for money for the 4 hours and fireworks spectacular.

Service: Wonderful time, service food highly recommend
Product: Excellent! Service, food and experience

Service: Enjoyed the cruise which placed us right at the heart of the action. Could have better signage at the wharf to identify which cruise is departing from each wharf.
Product: The cruise was really good and would recommend to others

Service: Excellent cruise, great staff, comfortable boat. I found it easy to access the 2nd Deck even though I have difficulty walking.
Product: Great way to see the action on the Harbour on Australia Day.

We had a group of 17 this is the second time we have been on the Captain Cook Cruise it was just as fantastic this time as it was last time. A massive thank you to Victoria for her help during the process of organizing our large group she was fantastic.

Service: The service was slow to start and in the end we were having desert and cheese and biscuits 20 mins before the cruise finished. They seemed very understaffed.
Product: We have been on many Captain Cook Cruises but this one was not up to their normal high standard.

Service: Exceptional day, food service views all excellent
Product: The value compared to price was right on the money.

Service: The service was very good.
Product: I enjoyed the cruise to watch the fireworks. Would have liked to have watched the ABC coverage as well.

Service: Purchased tickets through website which was informative and easy to use.
Took dinner harbour cruise and everything ran smoothly, easy boarding, allocated wait staff member who was exceptional from the moment we sat down throughout the evening. Food was simple but great, fantastic position for fireworks on Australia Day.
Product: Highlight of our weekend in Sydney....book in advance

From the easy booking site to boarding and the fantastic positions to be able to enjoy the various activities on the Harbour was 1st class The lunch was not to our liking The Staff was super and friendly.

Service: We loved everything about the experience. I was concerned beforehand because the cruise was quite expensive (especially for our children) but it was definitely worth it. The service was excellent and the food was fantastic
Product: Amazing experience!! So close to the action, easy to move around the boat to get a better view. Food was fantastic and the staff were wonderful

Service: This is our second Australia Day lunch cruise which was just as enjoyable and special as the last one in 2016. The itinerary varied to last time so we saw different things this time including lunch under the bridge alongside the 21 gun salute. Food, drink and staff were all excellent. Weather was perfect and where better to have spent 4+ hours than on Sydney Harbour. Will definitely plan to come along again. Thank you to everyone that made this such an enjoyable day for us.
Product: Great value and worth every cent.

Service: They did everything well. The food was good the service was good and the the drinks went down well. The cruise was a great day out.
Product: This lunch cruise was the best.

Service: We had a great trip... couldn’t be better
Product: It was more than we expected. A wonderful day.

Service: Food was excellent and the evening well enjoyed by our visiting relatives from Italy
Product: Wonderful atmosphere and service was great

Only thing wrong was no soft drink water was hot

Service: It was a great cruise but could of been better there was no commentary ran out of beverages and there was no music at all they had the tennis on the TV
Product: A lot of money for a family to sit on the harbour with no drinks

Entertaining, comfortable...great air conditioning

Service: Brilliant dinner cruise round the Harbour on Australia Day. Excellent opportunity to get photos of the bridge and opera house. Prime location for the fireworks. Just amazing.
The food was excellent and the atmosphere perfect with the live band. Highly recommend.
Product: Brilliant dinner cruise round the Harbour on Australia Day. Excellent opportunity to get photos of the bridge and opera house. Prime location for the fireworks. Just amazing.
The food was excellent and the atmosphere perfect with the live band. Highly recommend.

Service: good service is good business - the experience you provided for us was absolutely excellent
Product: more than i could have expected

Service: Extremely enjoyable trip in the harbour to watch the Fireworks ,Australia Day.
Sydney 2000 was part of the flotilla circling Circular Quay.Great views of the Opera house and Bridge.Service was very good ,plenty of water ,good menu and attentive steward.
Product: Good food, Great Service .Fun party atmosphere.Best view of the Fireworks.

Service: The skydeck experience was terrific on Australia day, great service, friendly staff and prime position for the fireworks display. The experience delivered on every level.
Product: The experience delivered on every level.

Service: The cruise itself was great and the people on the boat did their best however to not have the items as advertised on the boat was not acceptable - there was no BBQ as per the information I saw and the fridge was not restocked between cruises hence we ran out of the drinks that we wanted to purchase and this took a shine off the night
Product: The cruise itself was great and the people on the boat did their best however to not have the items as advertised on the boat was not acceptable - there was no BBQ as per the information I saw and the fridge was not restocked between cruises hence we ran out of the drinks that we wanted to purchase and this took a shine off the night

Service: Food was superb, staff friendly and obliging. The musical numbers early in the evening were disappointing to me. The positioning of the boat at Circular Quay was not as good as 2018.
Product: Food and service superb with a nice atmosphere.

Service: Couldnt fault the evening. Food, wine, service, ambiance all excellent. A fabulous night.
Product: Sensational night! Amazing views. Loved every moment

Service: Excellent way to spend Australia Day. It was relaxing, not over crowded which was wonderful and a day full of things to see and hear. The captain was witty with her commentary and very entertaining while still full of information. There were 6 of us who took our own snacks, we went upstairs when we felt like it or sat with a drink and some snacks as we pleased. With no real formalities like eating a set meal at a set time made it more relaxing. We've already decided it will be how we spend Australia Day again, next year!
Product: Excellent! We saw the ferrython and parade and many other events during the day in a very relaxed and friendly environment. A great day had by all!

Well catered for and plenty of room to move around.

Service: The boat was on time and they delivered what they promised. The boat was very clean.
Product: The fireworks cruise was worth every cent

Service: Service was exceptional
Food and beverage was excellent
View of fireworks and attractions was wonderful
Getting on and off was done with extreme ease
Product: Overall a wonderful night with excellent service and food

Service: You had a non published start off policy of board at 1000 and wait until 1130 to get a drink which are all included.
Thankfully, the Women in charge decide after a couple of complaints to over-ride that decision and then everyone was happy.
Product: We have sailed before and this time, the window add on cost was a bit excessive even though we did pay for it.

Fabulous! Boat was closest to the fireworks and we were in the parade around circular Quay. Would highly recommend.

Service: This was a fantastic experience. The staff were excellent, food was good. We had a great view of the fireworks and festivities on the harbour. Highly recommend.
Product: Everything was as advertised. It was a really great experience. Food was good and the staff were excellent particularly the wait staff.

Service: Informative guide
Great positioning of craft to see events
Product: 4.5hr cruising great value

Service: We thought the food & service was excellent.
Product: The excellent service by the young Brazilian lady was well beyond what you would expect. Made our day special. Good value for the cost involved.

Service: Cruise was good food was good amazing to watch the fireworks on the water
Product: Good value for money & ideal length of time on water

The cruise set up where we could bring on board our own food was refreshing. Low stress cruise but still got to see the highlights on the harbour for Australia Day

Service: The staff was very freindly , the boat was clean and comfortable. The view was fantastic
Product: A great day out , the staff where great , the boat was clean and comfortable . Bar staff and food was great

Service: Staff very friendly,food wonderful.

The only disappointment was the windows were not clean on Australia Day lunch cruise and my photos can out with dirty rain drop. It diod not rain in the morning and I would think on such a big day the Windows would have been cleaned.
Product: Excellent service, food very good.

Service: The captain had us in a great position on the harbour for all the main events. All the service personnel were friendly and helpful. Nothing was too much trouble for Mickey. Our table with a window was excellent as was the food. A great adventure!
Product: I was very happy with this purchase, refer to previous comments.

Service: Great welcome from all crew. Our waitress was very attentive and smiled all day. Food as always brilliant.
Product: Best harbour experience ever.

Service: I would highly recommend a Captain Cook Cruise to all of my friends as every single one we have done we have thoroughly enjoyed. Will be back again & again .
Product: Amazing great service staff excel.

Service: Excellent night with first hand experience of Sydney Australia Day night fireworks and other activities. The food and drinks were very good.
Product: Fantastic service and occasion.

Liked commentary.
Thought sausage sizzle was bit small!!!!!!!!!!!!for $5

Service: Seating was great, not overly squashed in, a/c worked well, hosts very attentive and efficient, food was plentiful and of good quality
Product: Fresh and plentiful with a good variety

Service: We had the best service with Joe he was fantastic!!! We highly recommend him and want him to serve us next year!! Was a bit different from last years Australia Day as when we got on the boat last year we were offered food and drink when walking in the room this year we had to wait 45min for the bar to open upstairs. We noticed people going down stair for drinks and they were being served alcoholic beverages. We paid more so I think we should have had the bar open upstairs as well. I also think if we don’t like the food or some of the food being served upstairs we should be able to go downstairs and get some of the food! Some of the people on the table didn’t like some of the food upstairs and tried to go downstairs to get food and was told if they wanted there food then we had to pay more. We were already paying $229 a person so why should we have to pay more? Maybe a seafood/roast/salad buffet should be considered for upstairs. We really like that spirits are included in upstairs though as not many drink wine! We were a table of 10.. we will be going again next year as we did last year maybe a big group discount could also help.. thank you for the experience,
Product: Please see my review earlier in this survey!!

Service: Lovely day on the harbour.
Australia Day cruise, beautiful seafood lunch with wines included.
Beautiful weather & commentary from cruise team on harbour events during the day
Product: Perfect day with seafood lunch with wines

Service: From the minute step on board Sydney 2000 we were welcome and served spotlessly from drink order to our dinner .
No waiting time at all very well organized for direction where we should be.
The firework were so beautiful .Love it
Product: The price is ok for people who drink a lot
For us it is a bit expensive as we do not drink much alcohol at all .
is there any way to compensate for those who do not drink ???

Service: Service was excellent. Meals came out orderly, cooked as ordered, drinks supplied all night
Product: Definitely value for dollar. 4 hour cruise, 4 course meal, front row position for fireworks, thoroughly recommended

We had a fantastic Australia Day aboard MV Sydney 2000 on Sydney Harbour. The day was complimented by being right in the heart of all the Australia Day activities with great commentary, a superb buffet lunch and outstanding service.

Very helpful and attentive

Service: The table and location of our table was excellent The service and the food and presentation also much appreciated WE love this sirius room and always request this
Product: 😊We always p[refer and request the Sirius Room The staff are excellent and well trained and the food and service excellent

Service: We do several dinner cruises a year, have tried all available from Sydney harbour, and rate the Captain Cook Sydney 2000 dinner cruise the best.
Product: Completely enjoyable experience.

Food was good, service a bit slow at times. Our area seemed to get neglected. As an experience in the whole, was disappointing compared to last time. We could not hear anything the commentator was saying, and there didn't seem to be much for those who could. This does lessen the experience when you don't know what is happening and when.

every things come fabulus, only the air con too cool on our deck.

Service: Was a lovely day. Enjoyed every minute of it.
Very relaxed but saw everything we wanted to see.
Love Australia Day on our beautiful harbour
Product: Easy to purchase but lucky I distracted the first time I went to buy as went I went back later that night they were on special.

we had a great night. better than any other cruise.

Service: Service was first class. Food was delicious. Thank You.
Product: The priority position in the Harbour made for a truly special evening. The food was beautifully prepared and the service was outstanding.

Service: The cruise was great but getting to Kings Wharf from the Quay is not easy early in the morning there are no transfer services
Product: Super lunch and great view. A/c on the boat was struggling

Service: Have been on many Captain Cook harbour cruises over the years. Always pleased with the service!
Product: Good value. Number of visitors on island limited. Would have liked to stay longer till around 4pm or later. Would be great if there were 2 possible return trips so that those who wish to stay longer can.

Service: Excellent Food, excellent wine ( loved the Shaw &Smith ) ; great service and loved the fireworks
Product: Excellent meal and wine . Great selection

Service: We had a great time. The dinner was first class. Individual seating was great. We will definitely be doing it again. Australia Day 2020 or sooner.
Product: Loved the Fireworks. Dinner was first class.

Confusion as to when alcoholic beverages were to commence. Arrived at 10am and told no service until 11.30am. Decision was reversed at 10.30am. Very odd and poor that this was not advise at time of booking.

Service: Amazing service - great crew, clean vessel and a well-behaved crowd!!
Product: Up close to the fireworks, well inside the exclusion zone. Great view!