Service: The customer service at Captain Cook Cruises is second to none. The staff in the office were so incredibly helpful, while the staff on board were fantastic, friendly, knowledgeable.
Product: Definitely worth the price.

Service: Good service
Product: Nice scenery really good experience

Service: Professional
Product: Great trip, have recommended and will do another whale watching trip myself

Overall it’s been a nice experience on board Captain Cook’s whale watching cruise, but we have returned to Darking Harbour about 20 minutes earlier, which we could use to track the whales a little bit longer.

Service: The crew were friendly but seemed to lack information about birds seen. I thought the MC talked too much. The facilities were clean
Product: Reasonable value for the experience

Service: The boat was clean and the crew told us what to expect on a wet Sunday AM cruise. the weather did ruin the day with rain at 45 degrees in exposed areas for viewing and windows blurred by the rain but it was the experience and did see only a few tails and missed the breach while trying to get a better look. Dylan commentated on the cruise and was very informative.
Product: Easy online booking with all info re parking etc.

Service: Thank you for the tour! It was my Birthday and I had a great time! Captains' comments were interesting and informative. great job!
Product: The weather was perfect and we saw whales.

Service: Easy to book, friendly staff and the cruise was organised well. We were able to see many whales during our experience.

One thing which could be improved was better communication about where to meet for the cruise as there are two check-in offices. This was not made overtly clear.
Product: Easy to purchase and good deal!

Good safety. Great knowledge from Paul commentating. Good views up top. Not crowded. To make better a sunny day and would have loved to buy a cuppa tea and biscuit. Let people know to bring own snacks and drinks. Overall a great experience.

Service: - friendly and attentive staff throughout the trip (office and boat)
- easy booking online with offers for booking in advance
Product: - Great audio guidance on board
- safe and comfortable ride offshore
- change of route when there were no more wales to see to make the cruise enjoyable

Service: Friendly. Good information. Covid safety easy booking great value.
Product: Great value The experience was live giving

Service: It was a wonderful occasion for both my grandson, whose surname is actually WHALE, and myself. Even though I live part of the time on the oceanfront where whales regularly pass, here you were seeing them at close hand which was amazing. A great experience!
Product: It was 3 hours for a little over $100 for two. The time length was getting a little hohum by the end of the tour but I still feel it was worth it. Whether I would repeat the exercise is questionable.

Friendly and informative crew. Very still conditions. Our Family really enjoyed the afternoon sailing off the coast of Sydney and seeing the many whales, some quite close.

Service: We took four of our grandkids on this cruise and we all had a great time. Very close to an inquisitive whale. Very enjoyable day.
Product: Smooth process and good value for money.

Service: Great boat trip, excellent guid with good explanation and funny too.
All services on board, bar with drinks and snacks, toilets, seats on 3 levels, both inside as outside.
Seen a lot of whales!
Have great follow up on current COVID standards/obligations.
Product: Great boat trip, excellent guid with good explanation and funny too.
All services on board, bar with drinks and snacks, toilets, seats on 3 levels, both inside as outside.
Seen a lot of whales!
Have great follow up on current COVID standards/obligations.

Service: Fantastic! day out on the water. We did the afternoon cruise and was lucky enough to have still waters and plenty of whales around! Crew were fantastic
Product: Fantastic! day out on the water. We did the afternoon cruise and was lucky enough to have still waters and plenty of whales around! Crew were fantastic

Great experience, would definitely go again next season! Nice and friendly crew, loved their enthusiasm! Thanks guys!

Service: the crew were friendly and knowledgeable, I thought the trip was good value.
Product: Good Value for money, comfortable boat

Service: very enjoyable cruise, lovely to see the whales. staff very friendly, informative & all covid 19 measures were in place. happy to recommend the cruise
Product: very enjoyable day, friendly staff, good information, observed all covid19 precautions

Service: Safe vessel, friendly, professional, informative crew and glimpses of whales eventually. The boat stayed in the area of the sightings for longer in the hope we would see more.
Product: Booking was straight forward and full information was provided. I would definitively book again with Captain Cook Cruises.

Clarification around cost of things, I was charged $45 for two palartis classes and I $800 for what i thought was vitamins . Staff didn't speak very good english. Put that money together and i could have gone on another cruise.

Really appreciated that they honoured my clients companion card so his support worker could attend the cruise with him

Service: The whale watching cruise is too much bumpy when sailing and maybe we are in the end of the whale watching season and the sea is not so calm but we still manage to see some whale. The whale watching cruise crew is awesome and give us very good service.
Product: The sea is not calm and bumpy in the end of the whale watching season. I seen more than half of the passenger onboard was vomited but we still manage to see some whale. The cruise crew was awesome and giving us the best service they could. Like a vomit bag to each of us. lol

Service: nous avons bien aimé cette sortie en mer, afin de voir les baleines , avec la possibilité de revenir, pour une autre sortie si on ne voie pas de cétacés. je recommande...
bateau comfortable .
Product: bien sous tout rapport ,absolument rien à redire.

The cruise was on time. I saw many beautiful whales asnd dolphin. The only thing was that I bought ticket online. It was not mentioned on email that I need to exchange to paper ticket. It was a bit of a rush to go to the counter and exchanged it at last minute.

The boat was clean, the guide was excellent she had a lot of knowledge on the sea life and presented it in an interesting way. The crew went out of their way to find us a whale and they were successful. Thank you.

Great experience with caotain cook

Service: A fantastic journey with the humpback whales! Staff service was excellent n equally excited about spotting whales with us. At sea searching for 1hr plus and finally we were treated to a fantastic 30min show by the whales! Beautiful mother n baby whale, acompanied by a grand looking male humpback! So happy we got to join us in their journey. Thanks Captain Cook!
Product: Online booking was easy. Ticket collection was convenient. Thanks for the special price deal on that day.

Happy with everything

I was very disappointed with the fact that upon ordering no one asked about the age of my son and charged us for it only to find out he wasnt meant to pay as he is under 4.
No where on the email did it say we needed to go print the tickets and we waited in the wrong line for no reason.

I did contact the company post cruise and had the money for my son refunded but still left a bad taste so to speak

Service: Excellent experience, staff extremely cooperative. Would love to be in the cruise again.
Product: Fares are reasonable & fully satisfied with the trip.

Great service

Service: Great experience. We saw whales, a baby calf, breaching, as well as seals. The tour guide, was excellent, enthusiastic and genuinely happy to share her knowledge. She has a PhD in Biology and whales are her thing :) . She is a star!
Product: Great experience and great value for money. A great day on the seas full stop! Highly recommended

Service: The crew was great. But the water was too choppy to go out in. Everyone was throwing up and it was disgusting. Had I known, I wouldn’t have gone. Also, people did. Oy take turns in the rail spaces like the crew said to do. They just stood there and didn’t let the shorter people see.
Product: I changed it below in my response.

Service: We had a great trip with plenty of whale action. The crew were excellent and very helpful.
Product: A great trip with plenty of whales to see.

Service: Great, friendly staff, always checking to see if everyone was ok. Nice clean boat. Couldn't hear what the captain was saying on the top deck of the boat
Product: Good value for money, very quick with response once booked online

Service: Cruise met its objective of seeing whales but crew onboard was lacking friendliness.
Product: Purchase via website was straightforward.

Service: This was a great whale watching cruise especially for my first time. My Dad and i enjoyed viewing from the middle deck. The service was fantastic and the on board commentary from Vanessa was great. You could tell how passionate she was about marine life and ecology. We got to see a female humpback whale and baby whale and on the way back got to see a group of seals sunbaking off south heads. Exceeded my expectations and wpuld highly recommend. Was very peaceful and enjoyable experience that took usbout from Sydney Harbour pass south heads towards Bondi.
Product: We got a discount as we has previously booked through captain cook for a vivid lights cruise. We only paid $49 each

Service: Very organised and enthusiastic staff. Made it very exciting identifying the pods.
Product: Good value for money ....

The service provided and punctuality of the team is commendable.

Saw lots of whales and enjoyed the narration - the guide was very enthusiastic and informative! Amazing to see so many whales so close to Sydney!

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Service: We went on a whale watching cruise, it was a really lovely afternoon outing. The captain, crew and commentator were all very knowledgeable.
Product: It was a lovely afternoon outing for the whole family

Staff were great and we saw a few whales. It was a lovely afternoon out on the water.

Informative tour. Nice whale watching experience.

very good!

Wonderful experience, informative guide and was lucky enough to see 3 whales and a dolphin at close distance

Service: Friendly knowledgeable crew.
Product: A cool windy overcast day, but we were prepared with warm jackets. We saw our first juvenile hump back whale before we left the harbour, and we continued to spot juveniles throughout the trip. The crew were pleasant and we enjoyed host Bob’s ongoing announcements about whales and their behaviour. All in all, a lovely way to spend the afternoon.

Service: こちらからの質問に対して、メールでも電話でも、対応がすばらしかった
Product: クジラが見れて満足でした
また機会があれば挑戦したい

Service: Great reliable service, the whale watching cruise was fantastic. Was lucky enough to see a young whale and mum breaching, tail slapping and all the things whales do at play.
Product: Excellent day all round, very happy.

Service: The man who was talking has been great,
anyway the boat was too big for a whales watching experience, the first 2 hours have been a complete waste of time as we have spent them randomly in the open see where there are not usually whales.
On the way back we have spotted a group of boats pisitioned in circle around 3 whales and finally we could have a look at it but being our boat too big, the whales didi not come closer neither we could get closer to them, because our time was out we had to leave in the middle of a whale jump which as been such a disappointment.
Overall a nice experience I would recomend it just if you have kids otherwise I would go for smaller companies that give you an authentic experience
Product: The purchase ticket should communicate clearly place and boarding time, I should not be going through website to understand where and when to board.

Very professional crew. We spotted many whales. It was a great experience. Would definitely recommend captain cool crew!

Service: Excellent! First class from booking to customer service onboard. Captain and commentary extraordinary, always following laws and regulations.
Product: Saw 3 whales, one of them breaching all the time. Captain Cook really knows where to go to see these beautiful animals in their natural habitat.

クジラは見えました(*⌒▽⌒*)
もっと近くで見たかったけど

Service: A great cruise. The crew tried very hard to find the whale, the talk was funny and interesting. Lastly, we could see two whales which were very near to the boat. Thanks to the crew.
Product: Worth much more than its cost

Service: We had a mixed day with Captain Cook Cruises. We purposely timed our Zoo and Whale Watching day to start at 9:15 because their website listed departure times from Darling Harbor at 9:15 and 9:45. To get ample time at the zoo, we hoped to take the earlier boat. We arrived at the counter/dock at 9:05 and were told that the next boat left at 9:45 and the last one had just left at 9:00 (we watched it leave the dock). We were disappointed to have lost that 30 minutes and the woman working the counter was not at all apologetic (which really wouldn't change anything, but might have felt nice) nor did she make any effort to check the website and verify their error. We were given tickets each for the 9:45 boat, for the zoo, and for the 1:30 whale watching boat. We wasted time around the dock and got on the 9:45 boat and arrived at the zoo around 10:20. It would have been helpful if the CCC website would clarify both departure and arrival times. The zoo was great and we went to the dock to catch the whale watching boat at 1:30. Once at the dock we were told our boat would arrive at 1:45. Not a big deal because the timing was moot once we got on their boat, but frustrating. We headed out to sea, and though it was totally outside of CCC's hands, the wind was crazy and we were rocking back and forth at 45 degree angles. There were great guides/crew on the boat telling us what we should expect to see once we got out to our spot. Unfortunately about half way out, we were told we had to turn around and head back due to the weather. Again, not at all the fault of CCC, but disappointing. Back at Circular Quay we talked to the counter agent who quickly moved us all through the line and told us we'd be refunded the whale watching portion in the coming weeks. I'm not sure if we've been refunded yet (5 days later) but I'll keep watching our CC statement. I would give CCC a chance again, but might just call to verify timing of things and watch the weather a bit more closely.
Product: I purchased the zoo ferry and entrance as a package with whale watching and I might opt in the future to book it separately so that I didn't feel rushed to get through the zoo to get on the whale watching boat.

though we did not see the whale and.have to.turn back, the team handled the situation very professionally. Refunded the cost to the trip and applogies for the situation.

staff is nice !!

Service: A really informative cruise although the speaker spoke very softly and was not audible over the tanoy at times throughout the journey out to sea. The staff were knowledgeable, friendly and helpful but we were delayed leaving port by half and hour. However, despite the delay this was a fantastic experience and value for money with the discount we recieved. We would go again for sure!
Product: The commentary was hard to hear during our journey out to sea and boarding was delayed by half and hour but the experience overall was fantastic, staff were friendly and helpful and it was really good value for money.

Service: Wish the HOHO Whale watching explorer passes were available at any of the wharfs for pickup and use instead of having to pay for one way passes to Circular Quay to get the tickets for 2 days. Also not explained very well that tickets don't have to be purchased on the dock and can be done on the ride to the destination. Also wish the locations of the pickup/drop offs were more clearly detailed for Darling Harbour- we walked and walked and walked and there weren't any banners or signs to see clearly where they were located.
Product: $7/person for one way rides is pretty steep.

The whole trip was interesting although at first we could spot any whales but in the end we managed to see 2 wholes and a few dolphins. We learned a lot about whales and enjoyed the ride.

Excellent service from start to finish. Well done.
All staff members fully alert ,the guide was very passionate young lady very engaging. Although once out in the open waters it poured down it didn’t matter one bit once you see your first whale your hooked.

Service: We had an exciting whale watching trip coming across two pods of whales. The crew were very informative with information on the whales and knew where to go for possible sightings.
Product: The crew shared a lot of information about the whales and knew where to go for possible sightings. Was exciting to come across two pods.

Service: Detailed description of living and movement of Whale and Dolphin, help us to locate and snapshot them when they surface above the sea.
Product: Smooth process and clear communication.

Our safety was well taken care of!
The captain went beyond what was expected, constantly looking out for more wild life not limited to only whale.

I was previledged to have an close encounter with whale, dolphins and even a seal.

Much recommended for anyone who wish for a good wild life experience!

A smaller boat would work better as the whales tends to get closer to small boats

Service: Very informative cruise and attentive crew. Crew did not give up searching for the whales to ensure that we were guaranteed our whale encounter.
Product: Worth every penny spent !!

Excellent service from the complete crew - I had a great afternoon

Amazing experience:)

Staff friendly

Service: Provided information about whales and their travels along our east coast. Were also entertaining when presenting this info.
Product: The purchase of tickets was easy to do. We did not buy anything else whilst on board though

Service: Fantastic!!
Product: This service was good value for money

I was unable to make my cruise and also unable to reach anyone to let them know. All your contact numbers were only for checking on the status of cruise/ weather.

Great experience, great staff, good price, very capable vessel and, not something you have much control over, but beautiful calm day/sea and close views of whales.

Service: There service was excellent, we were well informed of the event, right from the start as we queued up to the end of the event. I highly recommend them.
Product: Great event, great price.

Service: very good whale watching tour1
Product: it was very happy experiences

Service: The guide was very knowledgeable and kept us well entertained.
Product: The tour guide was very knowledgeable

This was a great value for money trip, with knowledgeable, helpful staff. Didn't feel rushed, we took the time to find whales and weren't afraid to leave a boring whale to look for more active ones! Marine biologist on board was great and you handled inattentive customers who weren't paying attention and talked through safety briefings very confidently and professionally.

Great day out, I've been recommending it to people already.

Service: Simply amazing tour. And ooohhh we saw some whales! Congratulations!!
Indeed the best value for a tourists money.
Product: Very easy to find and buy this tour. Great value by the way!

Really nice trip on a comfortable ferry. Both indoors and outdoors areas.
We saw plenty of whales - mum and baby, some teenagers and a few adult humpback whales. You can also see some albatrosses occasionally.

Service: Great and friendly service, did not end up seeing too much but that’s always a possibility. Crew and captain did their best to search and lookout for spots of activity despite bad weather and choppy conditions.
Product: No issues with purchase, efficient.

Mooie boottocht, met walvissen naast de boot die we goed konden zien. Tijdens het onderduiken van de dieren, kregen we prima uitleg over walvisgedrag, omstandigheden en wetenswaardigheden omtrent de dieren door Bob! Een zeer enthousiaste verteller!

Very informative and a wonderful experience

Easy to find the location to aboard. Staff are nice. Weather on that day was wonderful. Many whales were seen.
However the wind very strong, the ship shaking seriously. Most people got dizziness.

Service: Ensure small, elderly people can have an opportunity to a viewing position. I gave up trying to fight my way through the overcrowded boat and therefore saw very little whale. Most disappointing.
Product: As I stated , the boat too overbooked and not able to gain a viewing point.

Service: I joined two companies for whale watching at Sydney. However, I only saw whale once as we could only stand at the back of the ferry or inside the ferry and too many people on the ferry. Even there were several whales swimming close to the ferry. But all the view were blocked by people. Very disappointed with captain cook!
People can stand everywhere on the ferry of the other company!
Product: Not worth! Too expensive!

Service: Die Live Kommentare von Vanessa war super. Das allein war für mich schon ein Grund, 5 Sterne zu geben.
Product: Der Kauf war online erfolgt. Alles sehr einfach zu handhaben. Es fehlt leider der Hinweis, dass man noch das Papierticket am Büro abholen muss. Warum kann man hier nicht die Online Bestätigung als Nachweis anzeigen?Spart Papier.

Well organised and interesting cruise with several sitings of whales and dolphins.

Great experience! Good organisation, good food, great service and wonderful reef experience!

Service: Their service was great, it was easy purchasing the tickets for the cruise online.
Product: The cruise itself was enjoyable and we saw a few whales skimming the sea. However the winds & the waves were very strong, therefore making us feel rather seasick.

The weather is great on that day and everything is great from Captain Cook Cruises Whale watching; will recommended to anyone.

Service: Very well organized cruise with amazing views and good stories. Crew was very helpful and found whales. Spent enough time to experience nature and sights.
Product: Good service and very helpful information on cruse and location.

Their great smiles and attitude~ their knowledge of the whales !

Awesome crew and funny tour guide

Service: It was an amazing experience with delicious food and beautiful view. The decoration inside the cruise was also very pretty. Our whole family have warm and sweet memory in that afternoon.
Product: It was a great experience that we have seen dolphins and whales during the trip. And the introduction and explanatoin wasvery good. We have great and happy moment during the trip.

Located more than several whales which was a good start! Captain really knew how to sight them & judge how long they would take to resurface after diving. Commentary was good but probably a little too much of it.
Assistance for those suffering motion sickness & subsequent cleaning up was excellent.

Service: Seasick from the start to the end. If tides are 5m high and conditions bad, should have cancel and refund. See nothing much but just into vomit bags. Waste $ and time
Product: Seasick from beginning to end. See nothing much but into vomit bags. Was informed of high tides of 5m when onboard. If sea conditions are bad, could have given option to cancel and refund.a total waste of my money and time for our whole family of 4. Disappointing

Great day out, friendly helpful staff on hand to answer any questions based on their very extensive knowledge of the local migratory whale population.

Service: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.
Product: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.

The Whale cruise was amazing. I was surprised that we were able to see not only Whales, Dolphins but also Gannet birds and Albatross. The crew were terrific and really put in a lot of effort to turn the boat towards the whales when sighted and to provide information about them.