Service: Safe vessel, friendly, professional, informative crew and glimpses of whales eventually. The boat stayed in the area of the sightings for longer in the hope we would see more.
Product: Booking was straight forward and full information was provided. I would definitively book again with Captain Cook Cruises.

Clarification around cost of things, I was charged $45 for two palartis classes and I $800 for what i thought was vitamins . Staff didn't speak very good english. Put that money together and i could have gone on another cruise.

Really appreciated that they honoured my clients companion card so his support worker could attend the cruise with him

Service: The whale watching cruise is too much bumpy when sailing and maybe we are in the end of the whale watching season and the sea is not so calm but we still manage to see some whale. The whale watching cruise crew is awesome and give us very good service.
Product: The sea is not calm and bumpy in the end of the whale watching season. I seen more than half of the passenger onboard was vomited but we still manage to see some whale. The cruise crew was awesome and giving us the best service they could. Like a vomit bag to each of us. lol

Service: nous avons bien aimé cette sortie en mer, afin de voir les baleines , avec la possibilité de revenir, pour une autre sortie si on ne voie pas de cétacés. je recommande...
bateau comfortable .
Product: bien sous tout rapport ,absolument rien à redire.

The cruise was on time. I saw many beautiful whales asnd dolphin. The only thing was that I bought ticket online. It was not mentioned on email that I need to exchange to paper ticket. It was a bit of a rush to go to the counter and exchanged it at last minute.

The boat was clean, the guide was excellent she had a lot of knowledge on the sea life and presented it in an interesting way. The crew went out of their way to find us a whale and they were successful. Thank you.

Great experience with caotain cook

Service: A fantastic journey with the humpback whales! Staff service was excellent n equally excited about spotting whales with us. At sea searching for 1hr plus and finally we were treated to a fantastic 30min show by the whales! Beautiful mother n baby whale, acompanied by a grand looking male humpback! So happy we got to join us in their journey. Thanks Captain Cook!
Product: Online booking was easy. Ticket collection was convenient. Thanks for the special price deal on that day.

Happy with everything

I was very disappointed with the fact that upon ordering no one asked about the age of my son and charged us for it only to find out he wasnt meant to pay as he is under 4.
No where on the email did it say we needed to go print the tickets and we waited in the wrong line for no reason.

I did contact the company post cruise and had the money for my son refunded but still left a bad taste so to speak

Service: Excellent experience, staff extremely cooperative. Would love to be in the cruise again.
Product: Fares are reasonable & fully satisfied with the trip.

Great service

Service: Great experience. We saw whales, a baby calf, breaching, as well as seals. The tour guide, was excellent, enthusiastic and genuinely happy to share her knowledge. She has a PhD in Biology and whales are her thing :) . She is a star!
Product: Great experience and great value for money. A great day on the seas full stop! Highly recommended

Service: The crew was great. But the water was too choppy to go out in. Everyone was throwing up and it was disgusting. Had I known, I wouldn’t have gone. Also, people did. Oy take turns in the rail spaces like the crew said to do. They just stood there and didn’t let the shorter people see.
Product: I changed it below in my response.

Service: We had a great trip with plenty of whale action. The crew were excellent and very helpful.
Product: A great trip with plenty of whales to see.

Service: Great, friendly staff, always checking to see if everyone was ok. Nice clean boat. Couldn't hear what the captain was saying on the top deck of the boat
Product: Good value for money, very quick with response once booked online

Service: Cruise met its objective of seeing whales but crew onboard was lacking friendliness.
Product: Purchase via website was straightforward.

Service: This was a great whale watching cruise especially for my first time. My Dad and i enjoyed viewing from the middle deck. The service was fantastic and the on board commentary from Vanessa was great. You could tell how passionate she was about marine life and ecology. We got to see a female humpback whale and baby whale and on the way back got to see a group of seals sunbaking off south heads. Exceeded my expectations and wpuld highly recommend. Was very peaceful and enjoyable experience that took usbout from Sydney Harbour pass south heads towards Bondi.
Product: We got a discount as we has previously booked through captain cook for a vivid lights cruise. We only paid $49 each

Service: Very organised and enthusiastic staff. Made it very exciting identifying the pods.
Product: Good value for money ....

The service provided and punctuality of the team is commendable.

Saw lots of whales and enjoyed the narration - the guide was very enthusiastic and informative! Amazing to see so many whales so close to Sydney!

xxxxxxxxxx

Service: We went on a whale watching cruise, it was a really lovely afternoon outing. The captain, crew and commentator were all very knowledgeable.
Product: It was a lovely afternoon outing for the whole family

Staff were great and we saw a few whales. It was a lovely afternoon out on the water.

Informative tour. Nice whale watching experience.

very good!

Wonderful experience, informative guide and was lucky enough to see 3 whales and a dolphin at close distance

Service: Friendly knowledgeable crew.
Product: A cool windy overcast day, but we were prepared with warm jackets. We saw our first juvenile hump back whale before we left the harbour, and we continued to spot juveniles throughout the trip. The crew were pleasant and we enjoyed host Bob’s ongoing announcements about whales and their behaviour. All in all, a lovely way to spend the afternoon.

Service: こちらからの質問に対して、メールでも電話でも、対応がすばらしかった
Product: クジラが見れて満足でした
また機会があれば挑戦したい

Service: Great reliable service, the whale watching cruise was fantastic. Was lucky enough to see a young whale and mum breaching, tail slapping and all the things whales do at play.
Product: Excellent day all round, very happy.

Service: The man who was talking has been great,
anyway the boat was too big for a whales watching experience, the first 2 hours have been a complete waste of time as we have spent them randomly in the open see where there are not usually whales.
On the way back we have spotted a group of boats pisitioned in circle around 3 whales and finally we could have a look at it but being our boat too big, the whales didi not come closer neither we could get closer to them, because our time was out we had to leave in the middle of a whale jump which as been such a disappointment.
Overall a nice experience I would recomend it just if you have kids otherwise I would go for smaller companies that give you an authentic experience
Product: The purchase ticket should communicate clearly place and boarding time, I should not be going through website to understand where and when to board.

Very professional crew. We spotted many whales. It was a great experience. Would definitely recommend captain cool crew!

Service: Excellent! First class from booking to customer service onboard. Captain and commentary extraordinary, always following laws and regulations.
Product: Saw 3 whales, one of them breaching all the time. Captain Cook really knows where to go to see these beautiful animals in their natural habitat.

クジラは見えました(*⌒▽⌒*)
もっと近くで見たかったけど

Service: A great cruise. The crew tried very hard to find the whale, the talk was funny and interesting. Lastly, we could see two whales which were very near to the boat. Thanks to the crew.
Product: Worth much more than its cost

Service: We had a mixed day with Captain Cook Cruises. We purposely timed our Zoo and Whale Watching day to start at 9:15 because their website listed departure times from Darling Harbor at 9:15 and 9:45. To get ample time at the zoo, we hoped to take the earlier boat. We arrived at the counter/dock at 9:05 and were told that the next boat left at 9:45 and the last one had just left at 9:00 (we watched it leave the dock). We were disappointed to have lost that 30 minutes and the woman working the counter was not at all apologetic (which really wouldn't change anything, but might have felt nice) nor did she make any effort to check the website and verify their error. We were given tickets each for the 9:45 boat, for the zoo, and for the 1:30 whale watching boat. We wasted time around the dock and got on the 9:45 boat and arrived at the zoo around 10:20. It would have been helpful if the CCC website would clarify both departure and arrival times. The zoo was great and we went to the dock to catch the whale watching boat at 1:30. Once at the dock we were told our boat would arrive at 1:45. Not a big deal because the timing was moot once we got on their boat, but frustrating. We headed out to sea, and though it was totally outside of CCC's hands, the wind was crazy and we were rocking back and forth at 45 degree angles. There were great guides/crew on the boat telling us what we should expect to see once we got out to our spot. Unfortunately about half way out, we were told we had to turn around and head back due to the weather. Again, not at all the fault of CCC, but disappointing. Back at Circular Quay we talked to the counter agent who quickly moved us all through the line and told us we'd be refunded the whale watching portion in the coming weeks. I'm not sure if we've been refunded yet (5 days later) but I'll keep watching our CC statement. I would give CCC a chance again, but might just call to verify timing of things and watch the weather a bit more closely.
Product: I purchased the zoo ferry and entrance as a package with whale watching and I might opt in the future to book it separately so that I didn't feel rushed to get through the zoo to get on the whale watching boat.

though we did not see the whale and.have to.turn back, the team handled the situation very professionally. Refunded the cost to the trip and applogies for the situation.

staff is nice !!

Service: A really informative cruise although the speaker spoke very softly and was not audible over the tanoy at times throughout the journey out to sea. The staff were knowledgeable, friendly and helpful but we were delayed leaving port by half and hour. However, despite the delay this was a fantastic experience and value for money with the discount we recieved. We would go again for sure!
Product: The commentary was hard to hear during our journey out to sea and boarding was delayed by half and hour but the experience overall was fantastic, staff were friendly and helpful and it was really good value for money.

Service: Wish the HOHO Whale watching explorer passes were available at any of the wharfs for pickup and use instead of having to pay for one way passes to Circular Quay to get the tickets for 2 days. Also not explained very well that tickets don't have to be purchased on the dock and can be done on the ride to the destination. Also wish the locations of the pickup/drop offs were more clearly detailed for Darling Harbour- we walked and walked and walked and there weren't any banners or signs to see clearly where they were located.
Product: $7/person for one way rides is pretty steep.

The whole trip was interesting although at first we could spot any whales but in the end we managed to see 2 wholes and a few dolphins. We learned a lot about whales and enjoyed the ride.

Excellent service from start to finish. Well done.
All staff members fully alert ,the guide was very passionate young lady very engaging. Although once out in the open waters it poured down it didn’t matter one bit once you see your first whale your hooked.

Service: We had an exciting whale watching trip coming across two pods of whales. The crew were very informative with information on the whales and knew where to go for possible sightings.
Product: The crew shared a lot of information about the whales and knew where to go for possible sightings. Was exciting to come across two pods.

Service: Detailed description of living and movement of Whale and Dolphin, help us to locate and snapshot them when they surface above the sea.
Product: Smooth process and clear communication.

Our safety was well taken care of!
The captain went beyond what was expected, constantly looking out for more wild life not limited to only whale.

I was previledged to have an close encounter with whale, dolphins and even a seal.

Much recommended for anyone who wish for a good wild life experience!

A smaller boat would work better as the whales tends to get closer to small boats

Service: Very informative cruise and attentive crew. Crew did not give up searching for the whales to ensure that we were guaranteed our whale encounter.
Product: Worth every penny spent !!

Excellent service from the complete crew - I had a great afternoon

Amazing experience:)

Staff friendly

Service: Provided information about whales and their travels along our east coast. Were also entertaining when presenting this info.
Product: The purchase of tickets was easy to do. We did not buy anything else whilst on board though

Service: Fantastic!!
Product: This service was good value for money

I was unable to make my cruise and also unable to reach anyone to let them know. All your contact numbers were only for checking on the status of cruise/ weather.

Great experience, great staff, good price, very capable vessel and, not something you have much control over, but beautiful calm day/sea and close views of whales.

Service: There service was excellent, we were well informed of the event, right from the start as we queued up to the end of the event. I highly recommend them.
Product: Great event, great price.

Service: very good whale watching tour1
Product: it was very happy experiences

Service: The guide was very knowledgeable and kept us well entertained.
Product: The tour guide was very knowledgeable

This was a great value for money trip, with knowledgeable, helpful staff. Didn't feel rushed, we took the time to find whales and weren't afraid to leave a boring whale to look for more active ones! Marine biologist on board was great and you handled inattentive customers who weren't paying attention and talked through safety briefings very confidently and professionally.

Great day out, I've been recommending it to people already.

Service: Simply amazing tour. And ooohhh we saw some whales! Congratulations!!
Indeed the best value for a tourists money.
Product: Very easy to find and buy this tour. Great value by the way!

Really nice trip on a comfortable ferry. Both indoors and outdoors areas.
We saw plenty of whales - mum and baby, some teenagers and a few adult humpback whales. You can also see some albatrosses occasionally.

Service: Great and friendly service, did not end up seeing too much but that’s always a possibility. Crew and captain did their best to search and lookout for spots of activity despite bad weather and choppy conditions.
Product: No issues with purchase, efficient.

Mooie boottocht, met walvissen naast de boot die we goed konden zien. Tijdens het onderduiken van de dieren, kregen we prima uitleg over walvisgedrag, omstandigheden en wetenswaardigheden omtrent de dieren door Bob! Een zeer enthousiaste verteller!

Very informative and a wonderful experience

Easy to find the location to aboard. Staff are nice. Weather on that day was wonderful. Many whales were seen.
However the wind very strong, the ship shaking seriously. Most people got dizziness.

Service: Ensure small, elderly people can have an opportunity to a viewing position. I gave up trying to fight my way through the overcrowded boat and therefore saw very little whale. Most disappointing.
Product: As I stated , the boat too overbooked and not able to gain a viewing point.

Service: I joined two companies for whale watching at Sydney. However, I only saw whale once as we could only stand at the back of the ferry or inside the ferry and too many people on the ferry. Even there were several whales swimming close to the ferry. But all the view were blocked by people. Very disappointed with captain cook!
People can stand everywhere on the ferry of the other company!
Product: Not worth! Too expensive!

Service: Die Live Kommentare von Vanessa war super. Das allein war für mich schon ein Grund, 5 Sterne zu geben.
Product: Der Kauf war online erfolgt. Alles sehr einfach zu handhaben. Es fehlt leider der Hinweis, dass man noch das Papierticket am Büro abholen muss. Warum kann man hier nicht die Online Bestätigung als Nachweis anzeigen?Spart Papier.

Well organised and interesting cruise with several sitings of whales and dolphins.

Great experience! Good organisation, good food, great service and wonderful reef experience!

Service: Their service was great, it was easy purchasing the tickets for the cruise online.
Product: The cruise itself was enjoyable and we saw a few whales skimming the sea. However the winds & the waves were very strong, therefore making us feel rather seasick.

The weather is great on that day and everything is great from Captain Cook Cruises Whale watching; will recommended to anyone.

Service: Very well organized cruise with amazing views and good stories. Crew was very helpful and found whales. Spent enough time to experience nature and sights.
Product: Good service and very helpful information on cruse and location.

Their great smiles and attitude~ their knowledge of the whales !

Awesome crew and funny tour guide

Service: It was an amazing experience with delicious food and beautiful view. The decoration inside the cruise was also very pretty. Our whole family have warm and sweet memory in that afternoon.
Product: It was a great experience that we have seen dolphins and whales during the trip. And the introduction and explanatoin wasvery good. We have great and happy moment during the trip.

Located more than several whales which was a good start! Captain really knew how to sight them & judge how long they would take to resurface after diving. Commentary was good but probably a little too much of it.
Assistance for those suffering motion sickness & subsequent cleaning up was excellent.

Service: Seasick from the start to the end. If tides are 5m high and conditions bad, should have cancel and refund. See nothing much but just into vomit bags. Waste $ and time
Product: Seasick from beginning to end. See nothing much but into vomit bags. Was informed of high tides of 5m when onboard. If sea conditions are bad, could have given option to cancel and refund.a total waste of my money and time for our whole family of 4. Disappointing

Great day out, friendly helpful staff on hand to answer any questions based on their very extensive knowledge of the local migratory whale population.

Service: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.
Product: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.

The Whale cruise was amazing. I was surprised that we were able to see not only Whales, Dolphins but also Gannet birds and Albatross. The crew were terrific and really put in a lot of effort to turn the boat towards the whales when sighted and to provide information about them.

Service: It’s a good experience and they are provide a very good service
Product: They deserve it and I will recommmend to my friend

Service: Commendable service given by the sea crew. Thanks.
Product: Eye opening moment when you see the wildlife whale.

Service: Professional crew with a lot whale information and try best to find whales as much as close as possible. Amazing experience. Thank you.
Product: Love this experience. We can hear the whale breathing.

Service: They need to do some activities while waiting for the whales in addition to public knowledge.. However, they are super friendly. I had pleasant experience
Product: The whales started to jump in our way back.

Service: Great entertainer on board
Product: Great Crews, Entertain all along the trip, Educate about sea lifes

I liked the boat trip. Nice weather. Good guide who told very interesting about the life of the whales. It didn't take long before we saw the first whales. We got a lot of nice photos. I recommend whale watching. Really lovely.
Dont forget seasickness medicine!

Bob was a wonderful guide. His knowledge of the wildlife and harbor were wonderful, and he really conveyed his enthusiasm for the experience in his helpful chatter. Loved every bit of that trip, and so did my 6 and 8 year old. Well worth the money.

Service: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.
Product: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.

Service: Beautiful day on the water - friendly and informative staff. Clean and modern boats. Easy check-in.
Product: Excellent value for money. Fun 3 hours for our family.

Our Whale Watching cruise was awesome. The commentary provided was informative as well as entertaining.

A very enjoyable experience with an interesting and informative commentary.

Service: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended
Product: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended

Service: The crew were fabulous and attentive to the passengers needs
Product: The crew were helpful. Paul was very informative and knowledgable about the whales. He was also very humourous.

Good service and good staff.

Great service, excellent whale watching.

Service: Ensured we got great sightings of whales, informative and safety conscious
Product: A wonderful trip for the nature lover, a peaceful and awe inspiring trip

We loved the guide who showed us around in the sea and made us familiar with the surroundings. Loved the experience!

Service: It was ok, saw maybe 4 whales from a distance
Product: Could have got it cheaper on Groupon

In overall, it was an interesting experience since it was my first time to see whale directly. Crews were fantastic! They provided us with very clear information includes regarding the safety.

Although I kinda have sea sickness a little bit, but I was really enjoyed it.

Thanks!

Service: Good knowledge of whales, interesting commentary. We learned a lot. Staff and crew were helpful. We felt safe and looked after throughout.
Product: Really enjoyed the tour. Saw lots of whales and learned a lot.

The whale tour was well organized. The infos about whales was very interesting and well presented.

Service: The complete experience was first class from booking with Blair, then the Staff Bruce, Rob and Bob onboard the vessel seeing lots of whales, we all thoroughly enjoyed the day
Product: Excellent service from all the staff, the skipper first mate and commentator.

Service: Le personnel est agréable
Product: Animateur était intéressant.
L’équipage était sympa
Les baleines présentes

Would recommend and buy from them again. Good value. I liked how the crew kept checking up on everyone because of the swell

Service: We wanted whales and we got whales. We also got funny stories and some education about them.Very friendly, personable staff and would answer any questions.
Product: The crew was entertaining and knowledgeable. We got our whales and it was fantastic.

船上解說很有趣，也有看到很多鯨魚並捕捉到很多可愛的畫面！

Had a great trip, stay were really knowledgeable and friendly. Would definitely recommend to anyone! But wrap up warm it gets cold out at sea!

Great fun trip!! Very nice crew and very informative.

Service: Good cruise, would've been cool to see a few more whales as they were hiding from us for a little while, but was awesome nonetheless!!
Product: Purchase was easy, and much cheaper than what we pay in NZ

Service: Very friendly relaxed host with knowledgeable base. Crew all professional and never felt unsafe in any way. The whales were very beautiful and a spectacle. A must see.
Product: Excellent value for money. Catamaran clean and well run.

Service: The tour was well organised despite the seas which was outside their control. Bob told us interesting facts about whales and was caring of those on board. Our group of 4 enjoyed the trip.
Product: We enjoyed the experience

It was awesome and enjoyable ride! Very experience captain and staffs.

Good quality vessel, plenty of seating options
Staff were super - helpful and loads of interesting facts

Very helpful crew - especially in the rough seas. Commentary on the humpback whales was very informative.

We got a great deal from here! Whole process was easy and pleasant! My boyfriend and I had fun seeing the whales! Only wish the boat we had, had more open space on both floors so everyone could get a chance to see as when a whale was spotted everyone was going to one side and trying to tiptoe to see. Other than that it was an amazing experience! :)

Great experience

Professional, safe. Hard to hear commentary especially from downstairs. No breaching but these are animal behaviour you cannot control.

Fantastic experience! Great information and quite a bit of time spent looking for whales.

船太晕了，海上风很大，看了次鲸回家还发烧了，真是花钱受罪。不过这次经历还是很值得的，看到了鲸鱼在彩虹下跃起，简直比画还美。

Service: Amazing experience. I loved everything, the punctuality, the kindness of the crew, the professionalism. They have been checking for sick people every time, they were smiling, very kind. Someone explained the whole time about the whales, it was really interesting. I would advice the experience to everyone, it is really worth it, and I would certainly buy other services.
Product: Very easy to book and pay.

More whales but realise that's hard to deliver

Service: It is a fun trip. We did see the whales as advertised. Staffs are friendly and funny.
Product: Beautiful sun in the afternoon time. Good for taking photo.

Service: GOOD SERVICE GOOD KNOWLEDGE, INTERESTING COMMENTARY, SAW WHALES
Product: I always leave room for improvement lol

Service: Excellent commentary throughout.
Safety talk was humorous but covered all the necessary procedures.
Product: Commentary was excellent. A lot of facts with no bs. 😊

Hi, saw lots of whales, commentary was excellent, Couldn't fault the crew.
Onsnorkelling boat trips in Queensland the crew have sold/given out sea sickness pills to avoid passengers getting ill. Maybe something you should consider?

Service: The commentary provided was friendly and interesting, and the staff on the boat were helpful.
When I first purchased my booking I was given a reservation, but not told that I had to exchange it for a ticket. I had to step out of line on the day of the cruise to get the actual ticket. This could have been avoided by just providing me with the ticket when I purchased my booking.
Product: Fun experience overall, but it really depends on what the whales are doing, which can't be controlled by tour company.

Service: The crew was great and attentive. The boat was well-equiped and perfect for whale watching.
Product: It was a very rainy day and not the best to see some whales. The crew should cancel when it is too rainy because it doesn't give us the opportunity to see whales properly.

Service: Good discounted price of only AUD55 per pax, the cheapest whale watching cruise we found in Australia and North America. We did see a few whales on a number of occasions but a bit too far away though. Very nice weather and the sea was calm. Highly recommended.
Product: Staff not too polite and not informative. She didn't bother to explain to us how we could get free ferry transfer from Darling harbour to Circular Quay to join the whale watching cruise.

Service: Great cruise
Product: Good cruise entertaining staff

Service: Great commentary, saw many whales.
Product: It was a fun morning sailing & looking for whales.

The services was great and we had a wonderful time. But I wish the Captain would be more attentive or make more announcements when he decides to speed up the boat. Because I was fallen down on the deck when the boat accelerated suddenly, I still have a sore bottom after a few days

Awesome experience and Paul was an excellent guide and his knowledge and passion are the best

Very knowledgeable and approachable guide (Vanessa) and caring crew. The safety and well-being of all passengers was always their priority. Great value for money as well.

Service: Ze deden hun best om dicht bij de walvissen te komen. Lastig dat op het buitendek weinig ruimte was voor alle passagiers en dat de ramen van het binnendek nogal vies waren, zodat er lelijke vlekken op de foto's kwamen.
Product: We hebben walvissen en dolfijnen gezien. Het voldeed aan de verwachtingen, al hoop je altijd op een walvis heel dichtbij.

The crew were highly trained and knowledgeable with regards to the Whale Watching Cruise. They give insights and trivias while on the tour which is great. Definitely highly recommended. Had a wonderful time.

Service: Very professional, knowledgeable and courteous staff.
Product: Great value for a wonderful afternoon

Good Whale watching experience. 1 issue was the boat was very crowded, but managed to see the whales

Service: Comfortable cruise. Commentator Ben was very knowledgable.
Product: Easy to book online and fuss-free

会推荐给其他人。船长非常有经验，我们去的那天下雨，风浪较大，以为看不到鲸鱼了，但是船一直在寻找等待，终于看到了！不虚此行！

Despite awful weather it was very nice trip, of course we've seen several whales.

Service: First time and what a great experience. Crew were fantastic and kept us entertained for the entire cruise. The whales weren't in a playful mood but we did see quite a few with some travelling in pairs which we were able to follow plus as a bonus a large pod of dolphins.
Product: We booked online but the Tuesday we'd booked was cancelled due to atrocious weather. As we had come into the city for your Vivid cruise we popped into your Darling Harbour shop and were able to change both bookings around. So many thanks for making what was appearing to be a disaster into an experience we thoroughly enjoyed.

Service: Whale Watching Cruise (afternoon)
Saw lots of whales which made 3 little girls extremely happy.
Crew were professional and courteous. Happy to answer any questions and provided us with interesting facts throughout the cruise.
They treated the marine life with respect by following rules on distance for viewing (not like some other vessels that we witnessed).
Thankyou for a great experience.
Product: Process was easy and we felt the price was reasonable.

Service: Everything was brilliant.! Staff the boat the whales everything! Couldn’t fault it! Thanks for a brilliant day out
Product: We had plenty of time to watch the whales the boat wasn’t over crowded we had very comfortable room it was great

Good job on the team! We saw some whales, a lot of dolphins and also sea lions.

Service: The cruise was great and we saw quite a few whales breaching out there so a successful day. The crew were friendly and Paul, the commentator was great and very informative as well.
Product: Purchase online was easy, but the price is not so competitive compare to that of your competition being cheaper and some including catering in the price. Is there any special/voucher code for return customers should I wish to go again and probably take friends with me >

Service: On time. Nice boat. Went to a lot of effort to see whales. Also saw dolphins and sea lions. Not crowded so could see everything.
Product: We saw lots of whales. It was a great afternoon. Lovely scenic trip

Service: The friendly and informed staff gave a running commentary that was very informative. The crew wasted no time in getting us to find a pod of whales quickly and managed to apply good judgment in navigating us to stay close to the course the whales have taken in their migration.
Product: Affordable, no fuss, no worries..

Great service and helpful crew

Great professionalism in finding whales and take care of all participants. Great knowledge and experience on sea lives around Sydney ocean. Our experience could be better if waves were not that strong to make many of us threw out in the middle of the cruise excursion.

Service: Thoroughly enjoyed our Whaling Cruise on Monday of the June long weekend. Staff were very professional & friendly and the commentary & scenery magnificent. Lots of whales spotted. Not disappointed :)
Product: The cruise delivered on many levels.....friendly courteous staff, excellent commentary and yes lots of whales spotted.

Service: yes I would
Product: great service and commentary

Service: Very nice to be greeted and farewelled,
The marine biologist was excellent and encouraged questions.
Product: I think grandparents should be given a seniors discount to enable them to afford to take their grandchildren.

体验很好，看到了海豚和鲸鱼

Service: Staff were very good
Product: Very easy from start to finish

too dizzy in the ship ！did not see many whales ！too far away from the whales ，can not see clearly！but thanks ！

Cruise was fine, even in rough seas that you warned us about. Getting on and off was a breeze, no issues there. Got to see whales that weren't exactly cooperating. What gets only 3 stars is Jessica, your whale biologist who presumably knows her stuff but couldn't communicate very well at all. She kept repeating the same information over and over.

The crew were great!

Service: Great experiences and easy to join the cruise.
Product: Simple to purchase online

Service: Was a great cruise and Vanessa the marine biologist was excellent
Product: Was a great cruise and Vanessa the marine biologist was excellent

Service: Audience engagement was great. Lovely commentary by Vanessa. Captain and crew were very friendly and caring. Kudos to the whole crew 😊
Product: Audience engagement was great and lively commentary by Vanessa. Captain and crew were friendly and caring.

We booked the whale watching tour and saw a couple at a long distance away (200-300M away) but no breaches or other sea life activity. We knew it was early in the season and didn't expect much. It was a nice ride out to the Tasman Sea and some very nice scenery along the coast. The crew did the best they could. They did offer us a rain check that could be use between now and October but we were on our final day of vacation from the USA and wouldn't be returning to take advantage of it.

Service: What a great experience! We were lucky to see few whales- the commentator was excellent giving good info and the boat moved around close to the whales.
Will definitely do it again!
Product: Great experience, excellent commentator very knowledgeable!
Maybe a bigger choice of snacks on board would be nice as it is a 3hour cruise, kids got hungry and found the choice very limited.

Service: Loved the tour guide Bob, and the insightful notes about whales that we never knew.
Product: The captain drove to the open waters where we saw quite a few whales! Although the whales didn't do any fancy flip, they came near the cruise and we got to see them up close - amazing experience! Bob (tour guide) was also helpful to tell us what to look out for in order to spot whales. What a lovely experience we had in Sydney!

Service: nothing special
Product: the title should be "Whale fin watching" or "Whale water sprouting watching"

Service: We had an amazing trip looking for hump back whales. The crew were friendly and the captain explained details about the whales and their journey.
Product: Excellent whale watching experience.

Service: Great service, friendly and professional
Product: We didn’t manage to see humpbacks the first time we went out (only minkie whales) so were given a voucher for a free return. Went back the next day and say Humpbacks 🐋, minkie whales 🐳 and her calf, dolphins 🐬, albatross amd much more, fabulous!

Service: The sighting of whale is quite disappointing.

The speakers were not working in the lower deck thus unable to hear the narration
Product: Easy and straight forward

Fabulous morning cruise. Vanessa, the guide was brilliant. We saw humpback whales, a mother and calf Minky whale, along with dolphins and albatross. Fantastic value for money, would highly recommend to anyone.

Service: Very good tour! Booked another trip!
Product: All good online, but then I had to go to the counter. Would prefer e-ticket.