Whale Watching Cruises

Afternoon cruises operate daily, while morning cruises depart on weekends only. We had an amazing season last year, and this season is set to outshine previous years! Humpback sightings have continued to increase every year and these amazing mammals just love to show off with tail slapping, breaches, and even a close up wink when they are feeling extra curious. Don't miss this extraordinary opportunity to experience the gentle giants of the sea on their annual migration. More Info ...

Combine the sights of Sydney Harbour with an open water cruise through the entrance of Sydney Harbour to find the gentle giants of the sea.

Humpback Whale sightings have continued to increase over the last decade. In June and July these majestic marine mammals migrate north for breeding before returning south with their calves from September to November. Southern Right Whales do not migrate, instead moving along the coast finding protected shelters for their young. Occasionally a mother and calf make Sydney Harbour their home for a short while and thousands of locals come out to wish them well. 

Spotters on the land help to direct our certified whale watching cruises and also assist whale researchers by recording sightings and ensuring approach distances are strictly adhered to. Very rarely a whale is not spotted during the cruise. In this case your Whale Guarantee entitles you to another free cruise during the same season on a standby basis. 

In addition to Humpbacks and Southern Right Whales, other species you may see include:

  • Minke Whale
  • Blue Whale
  • Sei Whale
  • Fin Whale
  • False Killer Whale
  • Orca or Killer Whale
  • Sperm Whale
  • Pygmy Right Whale
  • Pygmy Sperm Whale
  • Bryde’s Whale

Whales are highly social and intelligent mammals that have graced our oceans for our fifty million years.  They breath air, give birth to live young and suckle their calves through mammary glands.  Their streamlined bodies are insulated from the cold by thick layers of blubber. The largest species of whales were hunted almost to extinction and have survived only thanks to conservation and protection efforts. There are 86 recognised whale species. The largest animal on earth is the gigantic blue whale.  

Whales can travel immense distances to meet their food, mating and calving needs. Many make annual migrations from cold to warm climates for calving.

The Whales close cousin, the dolphin is second only to humans in intelligence. The degree of intelligence of whales and porpoises is still to be determined however, their sophisticated behaviour and ability to learn suggest they have a capacity for complex thinking.

To the delight of passengers, whales and dolphins often approach the vessel. In these situations we are required to slow down gradually, stop and wait until the animal moves beyond the approach zone. Its the moments in between that make the cruise truly special.

Typical whale behaviour includes: Breaching, Spy Hop, Pectoral Fin Extension, Tail Slapping, Peduncle Slap, Tail Cocking, Tail Slash and Tail Swish, Pectoral Stroking and Pec Slapping all of which are explained on our About Whales - Whale Watching Guide.

What to bring
This is an open water cruise and you will experience sea motion. We recommend you eat lightly before and during the cruise. A selection of soft drinks and snacks are available for purchase on board, subject to change. Travel sickness tablets are generally most effective if taken prior to the cruise. Please dress according to the weather - it will often feel colder at sea. Smoking is not permitted onboard.

Whale Guarantee
We have a 95%+ success rate. The Whale Guarantee applies when a whale is not sighted during your cruise. Cruise again in the same season for free on Standby Basis confirmed 24 hours prior, subject to availability.

How close can we get to whales?
There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. This however does not stop whales from taking matters into their own hands for a close look of us! At all times, Captain Cook Cruises operates with the safety and enjoyment of both our passengers and the whales. 

Is commentary included?
All whale watching cruises include expert commentary from marine specialists with a passion for whales. We carry some of the most experienced commentators on Sydney Harbour.

Are there facilities for children?
All children must be escorted by adults. Children are welcome to cruise, however please keep in mind that you are on the vessel for up to 3 hours and sometimes children do get restless. Infants under 4 years are free of charge but not recommended on open water cruises. 

Will I get seasick?
This is an open water cruise and you will experience sea motion. We recommend you eat lightly before and during the cruise. Travel sickness tablets are generally most effective if taken prior to the cruise. Please refer to our Predicted Comfort Levels & Weather web page for a 7-day forecast.

Are there bathrooms on board?
Yes, all vessels are fitted with toilets.

Check-in & Boarding
Boarding passes must be collected at least 30 minutes prior to departure from the company’s ticket offices. To ensure speedy and efficient check-in, please ensure you have completed the Passenger Contact form prior to arrival as this is a legal requirement of all open water cruises.

Are seats assigned?
Seating is not assigned for sightseeing cruises. All vessels feature spacious outdoor and indoor seating. The starboard side is usually closest to the shore and the port side closest to the harbour action.

Reconfirmation & Cancellation
As this is an open water cruise, names of all passengers and their individual contact details are required for each passenger. Cruises are subject to cancellation due to weather & other operational requirements. Please ring (02) 8062 3623 from 7.15am on the day of your cruise for the latest information. If your cruise is cancelled by us passengers may (1) rebook another afternoon Captain Cook Whale Watching Cruise in the same season or (2) seek a refund from the original place of purchase or (3) a credit can be made with Captain Cook Cruises towards another cruise within 12 months of original date of travel. If purchased through an agent, please refer to the agent’s terms &conditions. 

This Week's Predicted Comfort Levels & Weather
Waves, swell, winds & visibility can be very different outside the Harbour. 

Passengers must complete a Contact Information form prior to cruising in case of emergency - submit online or download the form here & return by email to [email protected] after you have made your booking.

Daily Whale Sightings

Whale Images

Special Conditions apply to all Special Offers

Inclusions

  • See Humpbacks & the occasional Southern Right whale during migration
  • Open water cruise through the entrance of Sydney Harbour aboard an ocean catamaran with open-air & all-weather lounge viewing
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • Afternoon Whale Watching Cruise operates daily
  • Morning cruise operates Sat-Sun
  • 2hr 45min cruise with commentary

Need to know

Timetable

Departs 18 May - 30 Oct 2019 Circular Quay Wharf No.6
Afternoon Cruise departs daily Depart 1.30pm, return approx. 4.15pm
Morning Cruise departs Sat-Sun Depart 10.15am, return approx. 1.00pm

Car Parking  Please check your date for road closures 

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YOUR SAY CHRISTMAS DAY LUNCH - As Sydney-siders, this was a memorable occasion for us. We love Captain Cook Cruises & have done many of your cruises. We just wanted to congratulate you on your high standard of service, food & attention to detail. It is a credit to all involved. Natalie & Warren, NSW

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86 % approval from 182 responses

Date
Rating
7 hours ago
5/5

Very professional crew. We spotted many whales. It was a great experience. Would definitely recommend captain cool crew!

Review for Whale Watching - Afternoon

1 day ago
5/5

Service: Excellent! First class from booking to customer service onboard. Captain and commentary extraordinary, always following laws and regulations.
Product: Saw 3 whales, one of them breaching all the time. Captain Cook really knows where to go to see these beautiful animals in their natural habitat.

Review for Whale Watching - Afternoon

1 day ago
2/5

クジラは見えました(*⌒▽⌒*)
もっと近くで見たかったけど

Review for Whale Watching - Afternoon

7 days ago
5/5

Service: A great cruise. The crew tried very hard to find the whale, the talk was funny and interesting. Lastly, we could see two whales which were very near to the boat. Thanks to the crew.
Product: Worth much more than its cost

Review for Whale Watching - Afternoon

1 week ago
2/5

Service: We had a mixed day with Captain Cook Cruises. We purposely timed our Zoo and Whale Watching day to start at 9:15 because their website listed departure times from Darling Harbor at 9:15 and 9:45. To get ample time at the zoo, we hoped to take the earlier boat. We arrived at the counter/dock at 9:05 and were told that the next boat left at 9:45 and the last one had just left at 9:00 (we watched it leave the dock). We were disappointed to have lost that 30 minutes and the woman working the counter was not at all apologetic (which really wouldn't change anything, but might have felt nice) nor did she make any effort to check the website and verify their error. We were given tickets each for the 9:45 boat, for the zoo, and for the 1:30 whale watching boat. We wasted time around the dock and got on the 9:45 boat and arrived at the zoo around 10:20. It would have been helpful if the CCC website would clarify both departure and arrival times. The zoo was great and we went to the dock to catch the whale watching boat at 1:30. Once at the dock we were told our boat would arrive at 1:45. Not a big deal because the timing was moot once we got on their boat, but frustrating. We headed out to sea, and though it was totally outside of CCC's hands, the wind was crazy and we were rocking back and forth at 45 degree angles. There were great guides/crew on the boat telling us what we should expect to see once we got out to our spot. Unfortunately about half way out, we were told we had to turn around and head back due to the weather. Again, not at all the fault of CCC, but disappointing. Back at Circular Quay we talked to the counter agent who quickly moved us all through the line and told us we'd be refunded the whale watching portion in the coming weeks. I'm not sure if we've been refunded yet (5 days later) but I'll keep watching our CC statement. I would give CCC a chance again, but might just call to verify timing of things and watch the weather a bit more closely.
Product: I purchased the zoo ferry and entrance as a package with whale watching and I might opt in the future to book it separately so that I didn't feel rushed to get through the zoo to get on the whale watching boat.

Review for Whale Watching and Taronga Zoo

1 week ago
4/5

though we did not see the whale and.have to.turn back, the team handled the situation very professionally. Refunded the cost to the trip and applogies for the situation.

Review for Whale Watching - Afternoon

1 week ago
5/5

staff is nice !!

Review for Whale Watching and Taronga Zoo

1 week ago
4/5

Service: A really informative cruise although the speaker spoke very softly and was not audible over the tanoy at times throughout the journey out to sea. The staff were knowledgeable, friendly and helpful but we were delayed leaving port by half and hour. However, despite the delay this was a fantastic experience and value for money with the discount we recieved. We would go again for sure!
Product: The commentary was hard to hear during our journey out to sea and boarding was delayed by half and hour but the experience overall was fantastic, staff were friendly and helpful and it was really good value for money.

Review for Whale Watching - Afternoon

2 weeks ago
4/5

Service: Wish the HOHO Whale watching explorer passes were available at any of the wharfs for pickup and use instead of having to pay for one way passes to Circular Quay to get the tickets for 2 days. Also not explained very well that tickets don't have to be purchased on the dock and can be done on the ride to the destination. Also wish the locations of the pickup/drop offs were more clearly detailed for Darling Harbour- we walked and walked and walked and there weren't any banners or signs to see clearly where they were located.
Product: $7/person for one way rides is pretty steep.

Review for Whale Watching Explorer

2 weeks ago
5/5

The whole trip was interesting although at first we could spot any whales but in the end we managed to see 2 wholes and a few dolphins. We learned a lot about whales and enjoyed the ride.

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Excellent service from start to finish. Well done.
All staff members fully alert ,the guide was very passionate young lady very engaging. Although once out in the open waters it poured down it didn’t matter one bit once you see your first whale your hooked.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

2 weeks ago
5/5

Service: We had an exciting whale watching trip coming across two pods of whales. The crew were very informative with information on the whales and knew where to go for possible sightings.
Product: The crew shared a lot of information about the whales and knew where to go for possible sightings. Was exciting to come across two pods.

Review for Whale Watching - Morning

3 weeks ago
5/5

Service: Detailed description of living and movement of Whale and Dolphin, help us to locate and snapshot them when they surface above the sea.
Product: Smooth process and clear communication.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Our safety was well taken care of!
The captain went beyond what was expected, constantly looking out for more wild life not limited to only whale.

I was previledged to have an close encounter with whale, dolphins and even a seal.

Much recommended for anyone who wish for a good wild life experience!

Review for Whale Watching and Taronga Zoo

3 weeks ago
2/5

A smaller boat would work better as the whales tends to get closer to small boats

Response from Captain Cook Cruises: Dear Customer,


Thank you for your review of your Captain Cook Cruises experience. The size of the boat makes no difference, as all vessels must turn off their engines when within 100 metres of a Whale. Unfortunately, whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible.

Thank you once again for your feedback.


Kind Regards,
Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Morning

3 weeks ago
4/5

Service: Very informative cruise and attentive crew. Crew did not give up searching for the whales to ensure that we were guaranteed our whale encounter.
Product: Worth every penny spent !!

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Excellent service from the complete crew - I had a great afternoon

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Amazing experience:)

Review for Whale Watching - Morning

3 weeks ago
4/5

Staff friendly

Review for Whale Watching - Afternoon

3 weeks ago
4/5

Service: Provided information about whales and their travels along our east coast. Were also entertaining when presenting this info.
Product: The purchase of tickets was easy to do. We did not buy anything else whilst on board though

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: Fantastic!!
Product: This service was good value for money

Review for Whale Watching - Afternoon

4 weeks ago
2/5

I was unable to make my cruise and also unable to reach anyone to let them know. All your contact numbers were only for checking on the status of cruise/ weather.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We always ask the customers to let us know, at least a day before the cruise, if they are unable to make the cruise. However, our reservations lines are always available for your enquiries. All contact information can be found on our website or Google.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Afternoon

4 weeks ago
5/5

Great experience, great staff, good price, very capable vessel and, not something you have much control over, but beautiful calm day/sea and close views of whales.

Review for Whale Watching - Morning

4 weeks ago
5/5

Service: There service was excellent, we were well informed of the event, right from the start as we queued up to the end of the event. I highly recommend them.
Product: Great event, great price.

Review for Whale Watching - Afternoon

4 weeks ago
5/5

Service: very good whale watching tour1
Product: it was very happy experiences

Review for Whale Watching - Afternoon

4 weeks ago
5/5

Service: The guide was very knowledgeable and kept us well entertained.
Product: The tour guide was very knowledgeable

Review for Whale Watching - Morning

4 weeks ago
5/5

This was a great value for money trip, with knowledgeable, helpful staff. Didn't feel rushed, we took the time to find whales and weren't afraid to leave a boring whale to look for more active ones! Marine biologist on board was great and you handled inattentive customers who weren't paying attention and talked through safety briefings very confidently and professionally.

Great day out, I've been recommending it to people already.

Review for Whale Watching - Morning

1 month ago
5/5

Service: Simply amazing tour. And ooohhh we saw some whales! Congratulations!!
Indeed the best value for a tourists money.
Product: Very easy to find and buy this tour. Great value by the way!

Review for Whale Watching - Afternoon

1 month ago
5/5

Really nice trip on a comfortable ferry. Both indoors and outdoors areas.
We saw plenty of whales - mum and baby, some teenagers and a few adult humpback whales. You can also see some albatrosses occasionally.

Review for Whale Watching - Morning

1 month ago
5/5

Service: Great and friendly service, did not end up seeing too much but that’s always a possibility. Crew and captain did their best to search and lookout for spots of activity despite bad weather and choppy conditions.
Product: No issues with purchase, efficient.

Review for Whale Watching - Afternoon

1 month ago
5/5

Mooie boottocht, met walvissen naast de boot die we goed konden zien. Tijdens het onderduiken van de dieren, kregen we prima uitleg over walvisgedrag, omstandigheden en wetenswaardigheden omtrent de dieren door Bob! Een zeer enthousiaste verteller!

Review for Whale Watching - Afternoon

1 month ago
5/5

Very informative and a wonderful experience

Review for Whale Watching - Afternoon

1 month ago
4/5

Easy to find the location to aboard. Staff are nice. Weather on that day was wonderful. Many whales were seen.
However the wind very strong, the ship shaking seriously. Most people got dizziness.

Review for Whale Watching - Afternoon

1 month ago
2/5

Service: Ensure small, elderly people can have an opportunity to a viewing position. I gave up trying to fight my way through the overcrowded boat and therefore saw very little whale. Most disappointing.
Product: As I stated , the boat too overbooked and not able to gain a viewing point.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that your experience on the Whale Watching Cruise wasn’t up to your standard. The Whale Watching Cruise is aboard a spacious ocean-going catamaran, limited to just 120 guests per departure. Both upper and lower decks are available for viewing advantage and to ensure everyone gets see the whales.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
2/5

Service: I joined two companies for whale watching at Sydney. However, I only saw whale once as we could only stand at the back of the ferry or inside the ferry and too many people on the ferry. Even there were several whales swimming close to the ferry. But all the view were blocked by people. Very disappointed with captain cook!
People can stand everywhere on the ferry of the other company!
Product: Not worth! Too expensive!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that your experience on the Whale Watching Cruise wasn’t up to your standard. The Whale Watching Cruise is aboard a spacious ocean-going catamaran, limited to just 120 guests per departure, both upper and lower decks are available for viewing advantage. It includes outdoor and indoor all-weather lounge. Please be assured that all of our captains are trained to give our customers the best possible chance to view whales.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Die Live Kommentare von Vanessa war super. Das allein war für mich schon ein Grund, 5 Sterne zu geben.
Product: Der Kauf war online erfolgt. Alles sehr einfach zu handhaben. Es fehlt leider der Hinweis, dass man noch das Papierticket am Büro abholen muss. Warum kann man hier nicht die Online Bestätigung als Nachweis anzeigen?Spart Papier.

Review for Whale Watching - Morning

1 month ago
5/5

Well organised and interesting cruise with several sitings of whales and dolphins.

Review for Whale Watching - Afternoon

1 month ago
5/5

Great experience! Good organisation, good food, great service and wonderful reef experience!

Review for Whale Watching - Morning

1 month ago
5/5

Service: Their service was great, it was easy purchasing the tickets for the cruise online.
Product: The cruise itself was enjoyable and we saw a few whales skimming the sea. However the winds & the waves were very strong, therefore making us feel rather seasick.

Review for Whale Watching - Afternoon

1 month ago
5/5

The weather is great on that day and everything is great from Captain Cook Cruises Whale watching; will recommended to anyone.

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Very well organized cruise with amazing views and good stories. Crew was very helpful and found whales. Spent enough time to experience nature and sights.
Product: Good service and very helpful information on cruse and location.

Review for Whale Watching - Morning

1 month ago
5/5

Their great smiles and attitude~ their knowledge of the whales !

Review for Whale Watching - Afternoon

1 month ago
5/5

Awesome crew and funny tour guide

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: It was an amazing experience with delicious food and beautiful view. The decoration inside the cruise was also very pretty. Our whole family have warm and sweet memory in that afternoon.
Product: It was a great experience that we have seen dolphins and whales during the trip. And the introduction and explanatoin wasvery good. We have great and happy moment during the trip.

Review for Whale Watching - Afternoon

1 month ago
5/5

Located more than several whales which was a good start! Captain really knew how to sight them & judge how long they would take to resurface after diving. Commentary was good but probably a little too much of it.
Assistance for those suffering motion sickness & subsequent cleaning up was excellent.

Review for Whale Watching - Afternoon

1 month ago
1/5

Service: Seasick from the start to the end. If tides are 5m high and conditions bad, should have cancel and refund. See nothing much but just into vomit bags. Waste $ and time
Product: Seasick from beginning to end. See nothing much but into vomit bags. Was informed of high tides of 5m when onboard. If sea conditions are bad, could have given option to cancel and refund.a total waste of my money and time for our whole family of 4. Disappointing

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you weren’t completely satisfied with our Whale Watching Cruise. We cancel all cruises with conditions that may hinder our chance of viewing whales.


Thank you once again for your feedback.


Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
5/5

Great day out, friendly helpful staff on hand to answer any questions based on their very extensive knowledge of the local migratory whale population.

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.
Product: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.

Review for Whale Watching - Morning

1 month ago
4/5

The Whale cruise was amazing. I was surprised that we were able to see not only Whales, Dolphins but also Gannet birds and Albatross. The crew were terrific and really put in a lot of effort to turn the boat towards the whales when sighted and to provide information about them.

Review for Whale Watching - Morning

1 month ago
5/5

Service: It’s a good experience and they are provide a very good service
Product: They deserve it and I will recommmend to my friend

Review for Whale Watching - Morning

2 months ago
4/5

Service: Commendable service given by the sea crew. Thanks.
Product: Eye opening moment when you see the wildlife whale.

Review for Whale Watching - Morning

2 months ago
5/5

Service: Professional crew with a lot whale information and try best to find whales as much as close as possible. Amazing experience. Thank you.
Product: Love this experience. We can hear the whale breathing.

Review for Whale Watching - Morning

2 months ago
4/5

Service: They need to do some activities while waiting for the whales in addition to public knowledge.. However, they are super friendly. I had pleasant experience
Product: The whales started to jump in our way back.

Review for Whale Watching Explorer

2 months ago
5/5

Service: Great entertainer on board
Product: Great Crews, Entertain all along the trip, Educate about sea lifes

Review for Whale Watching - Morning

2 months ago
5/5

I liked the boat trip. Nice weather. Good guide who told very interesting about the life of the whales. It didn't take long before we saw the first whales. We got a lot of nice photos. I recommend whale watching. Really lovely.
Dont forget seasickness medicine!

Review for Whale Watching - Afternoon

2 months ago
5/5

Bob was a wonderful guide. His knowledge of the wildlife and harbor were wonderful, and he really conveyed his enthusiasm for the experience in his helpful chatter. Loved every bit of that trip, and so did my 6 and 8 year old. Well worth the money.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.
Product: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Beautiful day on the water - friendly and informative staff. Clean and modern boats. Easy check-in.
Product: Excellent value for money. Fun 3 hours for our family.

Review for Whale Watching - Morning

2 months ago
5/5

Our Whale Watching cruise was awesome. The commentary provided was informative as well as entertaining.

Review for Whale Watching - Afternoon

2 months ago
5/5

A very enjoyable experience with an interesting and informative commentary.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended
Product: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: The crew were fabulous and attentive to the passengers needs
Product: The crew were helpful. Paul was very informative and knowledgable about the whales. He was also very humourous.

Review for Whale Watching - Afternoon

2 months ago
5/5

Good service and good staff.

Review for Whale Watching - Afternoon

2 months ago
5/5

Great service, excellent whale watching.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Ensured we got great sightings of whales, informative and safety conscious
Product: A wonderful trip for the nature lover, a peaceful and awe inspiring trip

Review for Whale Watching - Afternoon

2 months ago
5/5

We loved the guide who showed us around in the sea and made us familiar with the surroundings. Loved the experience!

Review for Whale Watching - Afternoon

2 months ago
2/5

Service: It was ok, saw maybe 4 whales from a distance
Product: Could have got it cheaper on Groupon

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you were not completely satisfied with your experience on our Whale Watching Cruise. We are experiencing these animals in their natural habitat, we therefore cannot make any guarantees on the activity levels of the whales. However, our crew are highly experience and trained to offer the best trip with the whales they spot that day. Also, we are currently in the peak whale watching season which is the reason for our pricing.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
5/5

In overall, it was an interesting experience since it was my first time to see whale directly. Crews were fantastic! They provided us with very clear information includes regarding the safety.

Although I kinda have sea sickness a little bit, but I was really enjoyed it.

Thanks!

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Good knowledge of whales, interesting commentary. We learned a lot. Staff and crew were helpful. We felt safe and looked after throughout.
Product: Really enjoyed the tour. Saw lots of whales and learned a lot.

Review for Whale Watching - Morning

2 months ago
5/5

The whale tour was well organized. The infos about whales was very interesting and well presented.

Review for Whale Watching - Morning

2 months ago
5/5

Service: The complete experience was first class from booking with Blair, then the Staff Bruce, Rob and Bob onboard the vessel seeing lots of whales, we all thoroughly enjoyed the day
Product: Excellent service from all the staff, the skipper first mate and commentator.

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Le personnel est agréable
Product: Animateur était intéressant.
L’équipage était sympa
Les baleines présentes

Review for Whale Watching - Afternoon

2 months ago
5/5

Would recommend and buy from them again. Good value. I liked how the crew kept checking up on everyone because of the swell

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: We wanted whales and we got whales. We also got funny stories and some education about them.Very friendly, personable staff and would answer any questions.
Product: The crew was entertaining and knowledgeable. We got our whales and it was fantastic.

Review for Whale Watching - Afternoon

2 months ago
5/5

船上解說很有趣,也有看到很多鯨魚並捕捉到很多可愛的畫面!

Review for Whale Watching - Afternoon

2 months ago
5/5

Had a great trip, stay were really knowledgeable and friendly. Would definitely recommend to anyone! But wrap up warm it gets cold out at sea!

Review for Whale Watching - Morning

2 months ago
5/5

Great fun trip!! Very nice crew and very informative.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Good cruise, would've been cool to see a few more whales as they were hiding from us for a little while, but was awesome nonetheless!!
Product: Purchase was easy, and much cheaper than what we pay in NZ

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Very friendly relaxed host with knowledgeable base. Crew all professional and never felt unsafe in any way. The whales were very beautiful and a spectacle. A must see.
Product: Excellent value for money. Catamaran clean and well run.

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: The tour was well organised despite the seas which was outside their control. Bob told us interesting facts about whales and was caring of those on board. Our group of 4 enjoyed the trip.
Product: We enjoyed the experience

Review for Whale Watching - Afternoon

2 months ago
5/5

It was awesome and enjoyable ride! Very experience captain and staffs.

Review for Whale Watching - Afternoon

2 months ago
5/5

Good quality vessel, plenty of seating options
Staff were super - helpful and loads of interesting facts

Review for Whale Watching - Morning

2 months ago
5/5

Very helpful crew - especially in the rough seas. Commentary on the humpback whales was very informative.

Review for Whale Watching and Taronga Zoo

2 months ago
5/5

We got a great deal from here! Whole process was easy and pleasant! My boyfriend and I had fun seeing the whales! Only wish the boat we had, had more open space on both floors so everyone could get a chance to see as when a whale was spotted everyone was going to one side and trying to tiptoe to see. Other than that it was an amazing experience! :)

Review for Whale Watching - Afternoon

2 months ago
5/5

Great experience

Review for Whale Watching - Afternoon

2 months ago
2/5

Professional, safe. Hard to hear commentary especially from downstairs. No breaching but these are animal behaviour you cannot control.

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. Our cruise offers live, personalised commentary providing whale insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. Also, being on the open ocean can cause issues with volume due to external noise. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We are also disappointed to hear you did not witness a whale breach. However, as you mentioned, we are experiencing these animals in their natural habitat so we have no control over the activity level. Our staff are trained to provide the best experience with the whales they do spot. We also have a Whale Guarantee that provides a free Whale Watching Cruise to customers if no whales were spotted on the cruise.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
5/5

Fantastic experience! Great information and quite a bit of time spent looking for whales.

Review for Whale Watching and Taronga Zoo

2 months ago
4/5

船太晕了,海上风很大,看了次鲸回家还发烧了,真是花钱受罪。不过这次经历还是很值得的,看到了鲸鱼在彩虹下跃起,简直比画还美。

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Amazing experience. I loved everything, the punctuality, the kindness of the crew, the professionalism. They have been checking for sick people every time, they were smiling, very kind. Someone explained the whole time about the whales, it was really interesting. I would advice the experience to everyone, it is really worth it, and I would certainly buy other services.
Product: Very easy to book and pay.

Review for Whale Watching - Morning

2 months ago
2/5

More whales but realise that's hard to deliver

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. We apologize that you were not completely satisfied with your experience on our Whale Watching Cruise. Unfortunately, because the whales are wild and we are experiencing them in their natural habitat, there is nothing we can do to control the activity level of the whales. However, our staff on board have been trained to locate the whales to the best of their ability and to provide the best cruising experience possible with the whales they spot. We also have a Whale Guarantee that provides a free Whale Watching Cruise to customers if no whales were spotted on the cruise.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 months ago
5/5

Service: It is a fun trip. We did see the whales as advertised. Staffs are friendly and funny.
Product: Beautiful sun in the afternoon time. Good for taking photo.

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: GOOD SERVICE GOOD KNOWLEDGE, INTERESTING COMMENTARY, SAW WHALES
Product: I always leave room for improvement lol

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Excellent commentary throughout.
Safety talk was humorous but covered all the necessary procedures.
Product: Commentary was excellent. A lot of facts with no bs. 😊

Review for Whale Watching - Morning

2 months ago
4/5

Hi, saw lots of whales, commentary was excellent, Couldn't fault the crew.
Onsnorkelling boat trips in Queensland the crew have sold/given out sea sickness pills to avoid passengers getting ill. Maybe something you should consider?

Review for Whale Watching - Afternoon

2 months ago
2/5

Service: The commentary provided was friendly and interesting, and the staff on the boat were helpful.
When I first purchased my booking I was given a reservation, but not told that I had to exchange it for a ticket. I had to step out of line on the day of the cruise to get the actual ticket. This could have been avoided by just providing me with the ticket when I purchased my booking.
Product: Fun experience overall, but it really depends on what the whales are doing, which can't be controlled by tour company.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service– so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. However, we are disappointed to hear you found our check in procedure challenging. We try to be as clear as possible about our boarding procedure at the time of booking. We apologize that you did not find this to be the case on this occassion. Please be assured we will send your feedback to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,Head of Customer Service

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: The crew was great and attentive. The boat was well-equiped and perfect for whale watching.
Product: It was a very rainy day and not the best to see some whales. The crew should cancel when it is too rainy because it doesn't give us the opportunity to see whales properly.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.
We are disappointed to hear that you were not satisfied with your experience on our Whale Watching experience. We can assure you that our Whale Watching Cruises only operate when we have extensively analysed that it is safe to do so dependent on swell and wind. The whales tend to enjoy the rain and are often more active during this time.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Morning

2 months ago
4/5

Service: Good discounted price of only AUD55 per pax, the cheapest whale watching cruise we found in Australia and North America. We did see a few whales on a number of occasions but a bit too far away though. Very nice weather and the sea was calm. Highly recommended.
Product: Staff not too polite and not informative. She didn't bother to explain to us how we could get free ferry transfer from Darling harbour to Circular Quay to join the whale watching cruise.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are glad you had a good time on our Whale Watching Cruise. However, we are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. Please be assured your feedback has been forwarded to our reservation and hospitality managers for review.

Thank you once again for your feedback.

Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Great cruise
Product: Good cruise entertaining staff

Review for Whale Watching - Morning

2 months ago
5/5

Service: Great commentary, saw many whales.
Product: It was a fun morning sailing & looking for whales.

Review for Whale Watching - Morning

2 months ago
4/5

The services was great and we had a wonderful time. But I wish the Captain would be more attentive or make more announcements when he decides to speed up the boat. Because I was fallen down on the deck when the boat accelerated suddenly, I still have a sore bottom after a few days

Review for Whale Watching - Morning

2 months ago
5/5

Awesome experience and Paul was an excellent guide and his knowledge and passion are the best

Review for Whale Watching - Afternoon

2 months ago
5/5

Very knowledgeable and approachable guide (Vanessa) and caring crew. The safety and well-being of all passengers was always their priority. Great value for money as well.

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: Ze deden hun best om dicht bij de walvissen te komen. Lastig dat op het buitendek weinig ruimte was voor alle passagiers en dat de ramen van het binnendek nogal vies waren, zodat er lelijke vlekken op de foto's kwamen.
Product: We hebben walvissen en dolfijnen gezien. Het voldeed aan de verwachtingen, al hoop je altijd op een walvis heel dichtbij.

Review for Whale Watching - Afternoon

3 months ago
5/5

The crew were highly trained and knowledgeable with regards to the Whale Watching Cruise. They give insights and trivias while on the tour which is great. Definitely highly recommended. Had a wonderful time.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Very professional, knowledgeable and courteous staff.
Product: Great value for a wonderful afternoon

Review for Whale Watching - Afternoon

3 months ago
4/5

Good Whale watching experience. 1 issue was the boat was very crowded, but managed to see the whales

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Comfortable cruise. Commentator Ben was very knowledgable.
Product: Easy to book online and fuss-free

Review for Whale Watching - Afternoon

3 months ago
5/5

会推荐给其他人。船长非常有经验,我们去的那天下雨,风浪较大,以为看不到鲸鱼了,但是船一直在寻找等待,终于看到了!不虚此行!

Review for Whale Watching - Morning

3 months ago
5/5

Despite awful weather it was very nice trip, of course we've seen several whales.

Review for Whale Watching - Morning

3 months ago
5/5

Service: First time and what a great experience. Crew were fantastic and kept us entertained for the entire cruise. The whales weren't in a playful mood but we did see quite a few with some travelling in pairs which we were able to follow plus as a bonus a large pod of dolphins.
Product: We booked online but the Tuesday we'd booked was cancelled due to atrocious weather. As we had come into the city for your Vivid cruise we popped into your Darling Harbour shop and were able to change both bookings around. So many thanks for making what was appearing to be a disaster into an experience we thoroughly enjoyed.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Whale Watching Cruise (afternoon)
Saw lots of whales which made 3 little girls extremely happy.
Crew were professional and courteous. Happy to answer any questions and provided us with interesting facts throughout the cruise.
They treated the marine life with respect by following rules on distance for viewing (not like some other vessels that we witnessed).
Thankyou for a great experience.
Product: Process was easy and we felt the price was reasonable.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Everything was brilliant.! Staff the boat the whales everything! Couldn’t fault it! Thanks for a brilliant day out
Product: We had plenty of time to watch the whales the boat wasn’t over crowded we had very comfortable room it was great

Review for Whale Watching - Afternoon

3 months ago
5/5

Good job on the team! We saw some whales, a lot of dolphins and also sea lions.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: The cruise was great and we saw quite a few whales breaching out there so a successful day. The crew were friendly and Paul, the commentator was great and very informative as well.
Product: Purchase online was easy, but the price is not so competitive compare to that of your competition being cheaper and some including catering in the price. Is there any special/voucher code for return customers should I wish to go again and probably take friends with me >

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. We are glad to hear you had a wonderful time on our Whale Watching Cruise. We believe our pricing to be equal to many other Whale Watching cruises on the Sydney Harbour. Pricing is subject to availability and as per our terms and conditions, our pricing can fluctuate at our discretion. Please contact us through our Whales Play Facebook page and submit your best photographs from your cruise for an opportunity to win a free whale watching cruise.

Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: On time. Nice boat. Went to a lot of effort to see whales. Also saw dolphins and sea lions. Not crowded so could see everything.
Product: We saw lots of whales. It was a great afternoon. Lovely scenic trip

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: The friendly and informed staff gave a running commentary that was very informative. The crew wasted no time in getting us to find a pod of whales quickly and managed to apply good judgment in navigating us to stay close to the course the whales have taken in their migration.
Product: Affordable, no fuss, no worries..

Review for Whale Watching - Morning

3 months ago
5/5

Great service and helpful crew

Review for Whale Watching and Taronga Zoo

3 months ago
4/5

Great professionalism in finding whales and take care of all participants. Great knowledge and experience on sea lives around Sydney ocean. Our experience could be better if waves were not that strong to make many of us threw out in the middle of the cruise excursion.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Thoroughly enjoyed our Whaling Cruise on Monday of the June long weekend. Staff were very professional & friendly and the commentary & scenery magnificent. Lots of whales spotted. Not disappointed :)
Product: The cruise delivered on many levels.....friendly courteous staff, excellent commentary and yes lots of whales spotted.

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: yes I would
Product: great service and commentary

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Very nice to be greeted and farewelled,
The marine biologist was excellent and encouraged questions.
Product: I think grandparents should be given a seniors discount to enable them to afford to take their grandchildren.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are pleased to read that you enjoyed your time on our whale watching cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. We believe our pricing to be reasonable for the whale watching experience. Our pricing is as per our terms and conditions. However please be assured your suggestion will be forwarded to our management for review.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Morning

3 months ago
5/5

体验很好,看到了海豚和鲸鱼

Review for Whale Watching - Morning

3 months ago
5/5

Service: Staff were very good
Product: Very easy from start to finish

Review for Whale Watching - Morning

3 months ago
2/5

too dizzy in the ship !did not see many whales !too far away from the whales ,can not see clearly!but thanks !

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you found the cruise too dizzy and couldn’t see many whales. Unfortunately, whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible. There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. At all times, our cruises operate with the safety and enjoyment of both our passengers and the whales. We apologise that you were unable to get a close encounter with the Whales.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

3 months ago
2/5

Cruise was fine, even in rough seas that you warned us about. Getting on and off was a breeze, no issues there. Got to see whales that weren't exactly cooperating. What gets only 3 stars is Jessica, your whale biologist who presumably knows her stuff but couldn't communicate very well at all. She kept repeating the same information over and over.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that our cruise only operates when the conditions are favourable for viewing whales. We are disappointed to read that the commentary on your cruise wasn’t to your standards. Please be assured your concerns have been forwarded to the relevant department. Our cruise offers live, personalised commentary providing whale insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

3 months ago
5/5

The crew were great!

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: Great experiences and easy to join the cruise.
Product: Simple to purchase online

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Was a great cruise and Vanessa the marine biologist was excellent
Product: Was a great cruise and Vanessa the marine biologist was excellent

Review for Whale Watching - Morning

3 months ago
5/5

Service: Audience engagement was great. Lovely commentary by Vanessa. Captain and crew were very friendly and caring. Kudos to the whole crew 😊
Product: Audience engagement was great and lively commentary by Vanessa. Captain and crew were friendly and caring.

Review for Whale Watching - Morning

4 months ago
4/5

We booked the whale watching tour and saw a couple at a long distance away (200-300M away) but no breaches or other sea life activity. We knew it was early in the season and didn't expect much. It was a nice ride out to the Tasman Sea and some very nice scenery along the coast. The crew did the best they could. They did offer us a rain check that could be use between now and October but we were on our final day of vacation from the USA and wouldn't be returning to take advantage of it.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. At all times, our cruises operate with the safety and enjoyment of both our passengers and the whales. We apologise that you were unable to get a close encounter with the Whales. Whilst our crew try their best, whales are unfortunately very unpredictable. We apologise for the inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

4 months ago
5/5

Service: What a great experience! We were lucky to see few whales- the commentator was excellent giving good info and the boat moved around close to the whales.
Will definitely do it again!
Product: Great experience, excellent commentator very knowledgeable!
Maybe a bigger choice of snacks on board would be nice as it is a 3hour cruise, kids got hungry and found the choice very limited.

Review for Whale Watching - Morning

4 months ago
5/5

Service: Loved the tour guide Bob, and the insightful notes about whales that we never knew.
Product: The captain drove to the open waters where we saw quite a few whales! Although the whales didn't do any fancy flip, they came near the cruise and we got to see them up close - amazing experience! Bob (tour guide) was also helpful to tell us what to look out for in order to spot whales. What a lovely experience we had in Sydney!

Review for Whale Watching - Afternoon

4 months ago
2/5

Service: nothing special
Product: the title should be "Whale fin watching" or "Whale water sprouting watching"

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. Unfortunately whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: We had an amazing trip looking for hump back whales. The crew were friendly and the captain explained details about the whales and their journey.
Product: Excellent whale watching experience.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Great service, friendly and professional
Product: We didn’t manage to see humpbacks the first time we went out (only minkie whales) so were given a voucher for a free return. Went back the next day and say Humpbacks 🐋, minkie whales 🐳 and her calf, dolphins 🐬, albatross amd much more, fabulous!

Review for Whale Watching - Morning

4 months ago
2/5

Service: The sighting of whale is quite disappointing.

The speakers were not working in the lower deck thus unable to hear the narration
Product: Easy and straight forward

Response from Captain Cook Cruises: Dear Zaviour,

Thank you for your review of your Captain Cook Cruises experience. Unfortunately whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible. We apologise that the sound system wasn’t function for your cruise, and we will address this immediately. We are pleased to read that you found the service easy and straightforward.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching and Taronga Zoo

4 months ago
5/5

Fabulous morning cruise. Vanessa, the guide was brilliant. We saw humpback whales, a mother and calf Minky whale, along with dolphins and albatross. Fantastic value for money, would highly recommend to anyone.

Review for Whale Watching - Morning

4 months ago
5/5

Service: Very good tour! Booked another trip!
Product: All good online, but then I had to go to the counter. Would prefer e-ticket.

Review for Whale Watching - Afternoon

10 months ago
2/5

You need to set your expectations for this trip. As you are going in the wild, the whales may or may not show up and if they do, you will only see them far far away (if you are lucky than near your boat) and only tiny bits of this huge animal.
The reason I have given them a three start is because the cruise wasted a lot of time pretending to collect people from other places, went into deep sea on a very slow pace, resulting in relatively less time to be in open seas. They could have managed the time properly.

Review for Whale Watching - Afternoon

10 months ago
5/5

Knowledgeable commentary, good job finding the whales so late in the season!

Review for Whale Watching - Afternoon

10 months ago
5/5

The Staff and Crew provided excellent service. We had a great time on the whale watching cruise! Highly recommended for their exceptional service. In fact, I booked two more cruises when I got home--Sydney Harbour History and the New Years Eve cruise! Looking forward to our future cruises with Captain Cook!

Review for Whale Watching - Afternoon

10 months ago
4/5

Service: yes, of course i would buy from them again.
Product: other than being dizzy due to sea sickness, the rest was great,just a little crowded when we wanted to take pictures of videos

Review for Whale Watching - Afternoon

10 months ago
5/5

Service: commentary was very informative. staff were friendly and showed concern for safety of passengers on board.
Product: Accomplished details for two passengers online but information for second passenger was not received at Capt Cook's end.

Review for Whale Watching - Afternoon

10 months ago
5/5

Service: time punctuatuin, very clean ship, good hospitality by the crew, hospitable guide during the whale watching
Product: value for money.............

Review for Whale Watching - Afternoon

10 months ago
1/5

Während unserer Tour hat die Crew sich leider bei der Zeit vertan und gerade also wir einen Spot gefunden hatten, an dem wir Wale sehen konnten, hieß es dass wir umdrehen müssen.... ein paar Minuten später hieß es dann, sie hätten sich vertan und es wäre doch noch Zeit... nur leider haben wir dann die Wale nicht mehr gesehen.
Sehr enttäuschend.

Review for Whale Watching - Afternoon

10 months ago
5/5

Service: Amazing! Amazing! Amazing experience! Not only did we see whales, but seals & dolphins too! The crew was amazing! Explained everything throughly with what we were going to see & how. Although, if you have a paper ticket, make sure you arrive at least half an hour before to exchange it for an actual ticket to get on the ferry/cruise. I was there early & showed the guy my paper ticket & he told me I had to go exchange it. Not even 3 minutes & he left me🙄. Luckily there was another ferry in half an hour which is what I originally showed up for. I did the combination with Taronga Zoo & everything was just perfectly timed with enough time to get around the zoo, see 2 shows then head out to see to spot some whales 🐳
Product: I was able to catch the seal show & bird show with enough time to explore everywhere else & grab a bite to eat! Captain Cook tours made everything easy but just be sure to arrive half an hour early fo exchange your paper ticket for an actual ticket or the ferry will leave you. Overall worth the visit! Especially the climb(lift) up when you first arrive.

Review for Whale Watching and Tarong Zoo

10 months ago
5/5

Service: The crew was really nice, especially the guide, who shared her passion for her job and for whales.
We got to see a mum and her calf really close and it was a very especial experience to me.
On the way back, the boat crossed Harbour Bridge to get great views of it with the Opera House.
I would totally recommend this cruise!
Product: Very easy to book online and to get the ticket at the booth.

Review for Whale Watching - Afternoon

11 months ago
5/5

Service: Great afternoon out, we saw lots of Whales and the crew were so informative I would definetly recommend this trip.
Product: The crew were very good and told us so much information about the whales which added to our expierence.

Review for Whale Watching - Afternoon

11 months ago
5/5

Experience of a lifetime, seen two pods of whales up close and learned a lot about them. The guide was very friendly and helpful! Totally doing it again when back to Sydney. Thanks guys!!!!

Review for Whale Watching - Afternoon

11 months ago
4/5

Website and booking process could be a lot clearer from a purchasers perspective - the email that follows your booking contains way too many links that are irrelevant.

The trip itself was fantastic, as were all the staff - especially the academic.

Review for Whale Watching - Afternoon

11 months ago
5/5

Service: Well organized from the start and continuing
Product: The cruise was exciting; the presenter was well informed and easy to follow; the whales played their part.

Review for Whale Watching - Afternoon

11 months ago
5/5

Very informative trip fabulous to see a large female with her calves.

Review for Whale Watching - Afternoon

11 months ago
5/5

Service: Bellissimo.
Product: Fantastico, tutto organizzato alla perfezione, i tempi sono perfetti.

Review for Whale Watching and Tarong Zoo

11 months ago
1/5

Service: No whale can watch. Bad experience and will not join thia tour again. Expensive and nothing to see but the tour guide said already have whale only we cant see because very far. Unbelievable. So mean cant watch right!
Product: No whale can watch. Bad experience and will not join thia tour again. Expensive and nothing to see but the tour guide said already have whale only we cant see because very far. Unbelievable. So mean cant watch right!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As you know we cannot control the whales, however please be assured our staff always endeavour, in conjunction with their highly skilled and experienced judgement, to position customers with the best chance of seeing whales.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

11 months ago
2/5

we hardly saw a whale :(

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As you know we cannot control the whales, however please be assured our staff always endeavour, in conjunction with their highly skilled and experienced judgement, to position customers with the best chance of seeing whales.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

11 months ago
4/5

Foi tudo excelente! A única questão é que faltou informação e direcionamento para o embarque.

Review for Whale Watching - Afternoon

12 months ago
5/5

They waited in the Sea until we spotted the whale and made every effort to remain close enough to those whales for us to take some good shots. Amazing commentary and shared many things about the behaviour of whales which the kids enjoyed as their learning too.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

12 months ago
5/5

Service: What a wonderful afternoon we enjoyed cruising out through the harbour and into the open ocean. The commentary was informative, enthusiastic and very funny. Our Captain always made sure we had the best vantage point to observe the many many pods of whales we saw. The baby whales were so playful and provided us with thrilling entertainment. Don’t miss this great cruise.
Product: This was an easy online purchase and great value for money

Review for Whale Watching - Afternoon

12 months ago
5/5

Très bon service !

Review for Whale Watching - Afternoon

12 months ago
5/5

Service: It was a real nice adventure
Product: I enjoyed every minute of this trip

Review for Whale Watching - Afternoon

12 months ago
5/5

Service: Great cruise seen a mother and baby whale. Fabulous day.
Product: Cruise was cheaper than expected

Review for Whale Watching - Afternoon

12 months ago
5/5

We were really lucky to see several whales doing multiple breeches, awesome trip

Review for Whale Watching - Afternoon

12 months ago
4/5

The staff were great and the experience was good. However, the boat was small and there wasn't enough room for many to stand along the open area. The result was that i was crushed by a boorish man who pushed from behind me to take photos. While waiting for our boat i saw 2 other companies going out in bigger boats which had more open space.

Review for Whale Watching - Afternoon

12 months ago
5/5

Service: 出海比较平稳,解说很有趣
Product: 出海很平稳,解说生动,救生示范和设施齐全,茫茫大海安静等待鲸出现

Review for Whale Watching - Afternoon

12 months ago
4/5

Service: The staff was friendly and were ready to answer questions.
Product: The boat was good and the staff, friendly. The only problem I faced was with sea sickness. Of course this is personal, but still affects the trip.

Review for Whale Watching - Afternoon

12 months ago
4/5

Service: Service was professional and guides knowledgable and entertaining. Good to see whales only 30 mins from Central Quay
Product: Very good. The quality of the sick bags was first class.

Review for Whale Watching - Morning

12 months ago
2/5

Service: Quick briefing before entering the boat not during the cruise as it is hard to listen.
Product: Not many whales at that time

Response from Captain Cook Cruises: Dear customer, Thank you for your review of your Whale Watching Cruise.

We present our safety onboard as this allows crew to point out safety equipment and allow customers to familiarise themselves with the vessel.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

12 months ago
1/5

The weather was windy and the sea was very choppy. A lot of customers got sea sick. No whale was in sight for most part of the journey, even though the captain decided to keep going to look for whale. I understand your company policy but shouldn't customers well being be your priority first?

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As any other operator in the harbour, we unfortunately depend on weather conditions to operate which can be affected by unforeseen circumstances. Our aim is to always try to satisfy our customers onboard, and as you know finding the balance between passenger’s needs can be difficult. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

12 months ago
4/5

Service: Good service. But the seas were rough and in the end, we didn't see any whales. We were given coupons for the next whale watching for free but we were only in town for a while and the coupons were only valid for 2018. We couldn't ask for a refund and frankly we were disappointed.
Product: Rough seas with no whales in sight. We were given coupons for another whale watching experience that were only valid for 2018 but we were already going back to our country the next day. No refunds were given. We were disappointed.

Review for Whale Watching - Afternoon

12 months ago
1/5

It’s the second time it gets cancelled... this kind of *****, especially when you have kids and you have to explain why we cannot go to see the whale AGAIN.

Response from Captain Cook Cruises: Dear customer,

Thank you for you review of your Whale Watching experience. As any other Whale Cruise operator, we unfortunately rely on weather conditions to operate which can be affected by unforeseen circumstances. For that reason, we update our cruise times daily to try to be as reliable as we can. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

12 months ago
5/5

Whales soaring through the skies seabirds, dolphins thanks captain Cook!

Review for Whale Watching and Tarong Zoo

12 months ago
5/5

15 whales wow!!!!

Review for Whale Watching and Tarong Zoo

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