What a great experience!

The crew was so excited to share their love of the sea and all creatures in it! Their delight and exuberance at spotting and watching the whales was contagious. Very knowledgeable and fun to listen to. The whales were magnificent! Playful and interactive. I'm so glad we booked with them!

Service: I was disappointed with the trip getting cut short due to 1/2 of the boat getting sea sick. The trip was advertised to be three hours long. After only seeing one whale 1.5 hours into the trip, the boat immediately turned around. Additionally, it was difficult for those passengers who were not sea sick to have a clear view of the whale due to sea sick passengers at the outside railings. There should be a designated area for sea sick passengers so that they do not ruin an experience for other passengers.

Customer service representatives refused to give any sort of a refund because they satisfied one portion of the trip by seeing "a" whale.

Product: See previous section for additional details.

Very good. Had a great time :-)

Lovely customer service. It was the perfect day for whale watching, sunny, not too windy. However, the sound was terrible on the boat, we couldn't hear the comments. We also think that the boat wasn't really suitable. If you're not sitting upstairs on the sides, it's hard to see the whales.

Service: Its was a wonderful experience... easy to talk to and easy to buy tickets. Would be better if the guy in a british captain uniform could take photos with

Product: the ship waited a while in search of whales. although only we saw just the back of the whales, it was really cool

The service is perfect. The crew was very kind. We saw whales but they were quite far (100meters) so the maximum we saw: whale backs. I guess that is the maximum possibility.

The information session delivered right thru was really good

Excellent cruise!

if you are in Sydney and have some free time, don't hesitate to go for whales cruise.

Great fun either for kids or adults. you can breath fresh sea air and learn something about nature. I strongly reccomend this tour.

Service: Comfortable ship. Good commentary and explanations. Good value for money.

Product: Excellent communication with customers. Comfortable seating

Awesome whale watching cruise. We saw so many whales and everything was so professional. The cruise was knowledgeable and we spent 4 awesome hours

Service: Good

Product: Enjoyable trip nice weather

The staff on the cruise were very pleasant but, unfortunately , the whales were not very cooperative on this day.

Service: It was a great trip seeing the common dolphins and humpback whales. The staff were great and very helpful. It would be nice to have been a bit closer to the whales however it is understandable that it is for their safety.

Only the weather made it a bit difficult but that was no error of the cruise.

Product: Great cruise considering the weather

Very nice experience

Service: Trip was expertly managed, well run and would happily recommend them

Product: A well run trip, safe travel and great experience

I didn't expect to see whales breaching on this wonderful cruise.

Service: The crew did a good job explaining everything, lots of information on the animals and made us feel safe

They didn't take long to find whales either

Product: I would recommend this trip

Service: I found it nothing special I have done one before and it was a lot nicer cruise I went on. The staff was very good but I would not do one again .

Product: I did not find it anything special as I been on one before and it was a very nice trip I don't think I will do one again .

Service: Todo fue perfecto , en especial las vistas y el confort del barco.

Lo recomendaría.

It was an unforgettable experience that I recommend.

I miss that among the language of the website there is not Spanish with 1000 million people who speak it in the world. It is just a suggestion.

Ahhh! The first to see Australia was the spaniard Luis Váez de Torres, It wasnt Captain Cook.

Dont forget it.

Kind Regards

Product: Todo fue perfecto , en especial las vistas y el confort del barco.

Lo recomendaría.

It was an unforgettable experience that I recommend.

I miss that among the language of the website there is not Spanish with 1000 million people who speak it in the world. It is just a suggestion.

Ahhh! The first to see Australia was the spaniard Luis Váez de Torres, It wasnt Captain Cook.

Dont forget it.

Kind Regards

we got to see 6 whale breeches. Amazing mind bending life changing experience. Apparently very rare to see. We were very happy.

Service: very patient and informative guide. i would recommend and buy their services again.

Product: imformative and great staff who pa attention to detail.

Great cruise. Saw heaps of whales. The crew was very good.

Service: Clean boat, good commentary

Product: The relatively small viewing side areas restricted acces as there were quite a few on the boat

Service: A perfect day on the water! Calm and sunny. Humpback whales lazily active - no breaching, sadly. Friendly staff. Not crowded. Most enjoyable family outing. Could have cleaned windows on upper deck, my only complaint.

Product: Easy to navigate to website online in response to email. Ordering a cinch. Check in went smoothly - friendly, helpful lady at the desk.

Service: I booked the cruise at good price but had to cancel this morning of the event as my husband fell it.. I left a message to this affect and didn't even get a call back from anyone.

Product: It too a very long time for someone to come back and make contact with me,

Service: A good cruise but the boat had limited outdoor space which meant you were competing to get by a rail to see the whales. The Captain Cook whale watching cruise that left 15 minutes earlier was in a much better boat (like the one in their advertising)..

Product: Even when you pay and book online for a whale watching cruise you still have to queue at Circular Quay to then get a ticket.

On Saturday we enjoyed an afternoon Whale watching cruise. Everyone was very professional & informative. I recommend Captain Cook Cruises. I will definitely be using this company again.

Boat could have more outside areas for whale watching like other whale watching boats

Service: Good value. Informative commentary.

Product: Enjoyable cruise. Good commentary.

Service: Made every effort to find whales to view, boat was clean and comfortable and an excellent commentary on the whales and other sightings dolphins and sea birds

Product: Booking was very easy online

Service: After we tracked some pods down we had about 20+ sightings with a number of breaches. There were many encounters close to our boat (50-100mtrs)

Product: A great day but might have been better with a better kiosk

Service: Would by again. Flat ocean made it difficult for the whales to want to breach, but the commentary was good,

Did not hear if tea or coffee was available which would have been a nice touch.

thanks for the experience.

Product: Calm ocean, pleasant time. tea, Coffee or water would have been good.

its good

Service: The whole crew was so helpful, it was not just whale watching, but more informative about the characteristics of humpback whale, sperm whale and the cruise ride was a roller coaster! (The crew had indeed informed us well upfront about the rough tides in the ocean even before we had started and we wanted to experience those rough tides! :-))

Would strongly recommend!

Product: Value for money and worth every penny!

Service: Ich kann diese Fahrt nur bestens empfehlen.

Die Crew ist mega freundlich, hilfsbereit und bestens gelaunt.

Was mir am Besten gefallen hat war, dass der Captain länger auf See blieb als alle anderen, da wir erst sehr spät Wale entdecken. Er hat uns dankenswerterweise genug Zeit gelassen, diesen doch sehr seltenen Moment mit unseren Kameras und Smartphones festzuhalten.

Die Mannschaft ist super bemüht, kann aber gegen Seekrankheit kann auch sie nichts ausrichten.

Bitte lest euch Ratschläge durch, um zu vermeiden, dass ihr nur über einem Beutel hängt..... man ist immerhin auf einem Ozean....

Herzlichen Dank an die Crew

Martina

Product: Wie zuvor beschrieben war es ein unvergesslicher Moment....

Fun cruise and well organized

Service: the whole experience was first class

Product: very informotive and good value

Service: I took the time to fill in the Emergency Contact form online for my 2 bookings for 6 adults and 3 children, but on the day of collecting the boarding tickets from your booth, your staff said she could not find my completed online form and made me do a handwritten one on the spot. Why should that happen? I even received an email acknowledgement thanking me for filling in the online form - I just didn't think to print that out!

Product: Half of my passengers vomited, some of them a few times. Yes, we understand there's nothing anyone can do about the weather/tides but after the cruise we spoke with some other fellow passengers who were NOT sea sick during the cruise, and most admitted that the catamaran was too small for the open sea, and this was made worse by the waves. Well, while the waves are beyond anyone's control, at least with that forecast in mind, Captain Cook should have considered a bigger vessel. So busy vomiting and sitting very still in the open deck that most of us just couldn't even think about watching the whales (though from the commentator's speech we know he found a few).

Service: 开始看到了几条鲸鱼，后来吐的已经没力气看了，如果你没有seasick的问题的话尽管来看好了:)

Product: 观鲸的经历很难得，值得去一趟，一定要提前备好seasick的药，一定

Service: Service great Commentary great Weather turned poor hard to view any whale movements through the windows Needed WIPERS

Product: commentary great .weather turned poor visibility through windows poor need wipers

convenient with good service !!

Prepared staff, interesting and organized cruises.

I can't imagine a better way to visit Sydney Harbor

Service: Commentary was really throughout the whole whale watching. Several whales were seen but waters was quite choppy in big sea.

Product: Smooth purchase but slight hiccup on submitting details. I have sent it online but not captured on system.

Service: The staff in the night were exceptional- very friendly and quick with the food. Our waitress overheard that it was my mothers birthday and made the night extra special. The music was also lovely. Getting a drink was a little difficult as the staff were so busy serving food. Overall the night would have been a 4/5. The reason I rated a 3 is the online booking staff member. I sent an enquiry regarding a non alcoholic package for the designated driver and a few other questions regarding view and children packages. We went back and forth a few times but I felt the responses were very generic and I did not feel I was listened too. It felt like a generic computer response. The only reason I decided to give you a go was a previous experience with your company otherwise I would have went else where based on that experience. I hope this feedback helps.

Product: Staff were wonderful- informative and very caring (one of my party was not well). We saw lots of whales and I felt my comfort and experience was the crews main priority. Thank you.

My only suggestion would be to include an afternoon tea service (even for an extra few dolllars). There were a few other companies that do this.

Service: On time and good services

Product: First experience watching whales during cruise. It's worthy!

Service: Friendly, knowledgeable crew. The boat was clean and the trip was punctual and just the right length of time

Product: As already stated above. Same feedback

Service: we thought that he hole whalewatchig experince was great the comentry was excellent and the crew were helpful at all times

Product: day all together was excellent comentry was very good and crew was very helpful

Service: Commentator was good but the cruise was just average. Didnt see much whales and only from afar. A little boring.

Product: Boring cruise. Hardly saw any whales.

Service: The trip was the second day of the whale watching season. We were a little bummed that only one whale was seen. I awarded a good rating as the captain and crew were professional and did everything in their power to provide a good experience. The tour guide was well informed and entertaining. On the trip out and back he provided more information on Sydney harbor's history and features than the guide on the harbor tour we took two days before.

Product: Value was great. We booked on-line in advanced for a 50% discount.

Service: The captian/commentator was very charismatic. Reminded me of jack nicholson. Great guy :D. The experts picked up from Taronga zoo were also very friendly. Shame we only saw one lazy whale, but you can't help that.

Product: Good package; good value!

Service: We bought tickets for the Vivid 1 hour cruise . The organisation on the night was dreadful . We stood in the queue for a good 20 minutes begore we realised we were in the wrong queue and had then missed our departure @ 6.45. When I collected the tickets I was never told they're were 4 separate queue's.

Luckily we managed to get on the 7pm departure but we had to wait until everyone had boarded.

Product: Very well organised and amazed that we actually saw the whales . I have definitely recommended this trip

Service: My husband and I loved the whale watching cruise , as we did get to see 3 whales swimming together, but as the swell was alittle rough, so by the time we got back to Circular Quays we were feeling alittle green, as in off colour. But besides that, we did enjoy our time. :)

Product: We had an awesome time whale watching and seeing 3 whales swimming together. It was a part of my husbands 50th birthday present, as it was something we both had always wanted to do. The only negative(s) was the rough swell which by the end of the cruise we were feeling a little green around the gills ourselves, plus the inside of the cabin was too warm with the central heating been set to high. Besides that...it was great and I would thoroughly recommend it to everyone..and we would love to do it again ourselves.