Whale Watching Morning

Inclusions

  • Morning Whale Watching Cruise operates Sat & Sun
  • Afternoon Cruise operates daily
  • See Humpbacks & the occasional Southern Right whale during migration
  • Open water cruise through the entrance of Sydney Harbour aboard an ocean catamaran with open-air & all-weather lounge viewing
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • 2hr 45min cruise with live commentary

Need to know

Timetable

Departs 19 May - 31 Oct 2018 Circular Quay Wharf No.6 
Morning Cruise departs Sat & Sun  Depart 10.15am, return approx. 1.00pm
Afternoon Cruise operates daily Depart 1.30pm, return approx. 4.15pm

Car Parking  Please check your date for road closures 

Find Us

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Morning cruises operate Saturday and Sunday, while afternoon cruises depart daily. We had an amazing season last year! Humpback sightings have continued to increase every year and these amazing mammals just love to show off with breaches, tail slapping and even a close up wink when they are feeling extra curious. Don't miss this extraordinary opportunity to see the gentle giants of the sea on their annual migration. More Info ...

Whale Watching Cruises 19 May to 31 October 2018

Combine the sights of Sydney Harbour with an open water cruise through the entrance of Sydney Harbour to find the gentle giants of the sea.

Humpback Whales sightings have continued to increase over the last decade. In June and July these majestic marine mammals migrate north for breeding before returning south with their calves from September. Southern Right Whales do not migrate, instead move along the coast finding protected shelters for their young. Occasionally a mother and calf make Sydney Harbour their home for a short while and thousands of locals come out to wish them well. 

Spotters on the land help to direct our certified whale watching cruises and also assist whale researchers by recording sightings and ensuring approach distances are strictly adhered to. Very rarely a whale is not spotted during the cruise. In this case your Whale Guarantee entitles you to another free morning cruise during the same season on a standby basis. 

The approach distance for a vessel is 100m from a whale or 50m from a dolphin. When calves are in the pod, the approach distance increases to 300m from a whale or 150m from a dolphin. Helicopters must not get closer (in height or distance) than 500m to a whale or dolphin. Other planes must not get closer (in height or distance) than 300m to a whale or dolphin.

To the delight of passengers, whales and dolphins often approach the vessel. In these situations we are required to slow down gradually, stop and wait until the animal moves beyond the approach zone. Its the moments in between that make the cruise truly special.

Typical whale behaviour includes: Breaching, Spy Hop, Pectoral Fin Extension, Tail Slapping, Peduncle Slap, Tail Cocking, Tail Slash and Tail Swish, Pectoral Stroking and Pec Slapping all of which are explained on our About Whales - Whale Watching Guide.

What to bring
This is an open water cruise and you will experience sea motion.  We recommend you eat lightly before and during the cruise. Travel sickness tablets are generally most effective if taken prior to the cruise. Please dress according to the weather - it will often feel colder at sea.  Smoking is not permitted onboard.

Selection of soft drinks and snacks available for purchase onboard, subject to change.

Whale Guarantee
We have a 95%+ success rate. The Whale Guarantee applies when a whale is not sighted during your cruise. Cruise again in the same season for free on Standby Basis confirmed 24 hours prior, subject to availability.

Passengers must complete a Contact Information form prior to cruising in case of emergency - submit online or download the form here & return by email to [email protected] after you have made your booking.

This Week's Predicted Comfort Levels & Weather
Waves, swell, winds & visibility can be very different outside the Harbour.

Daily Whale Sightings

Whale Images

Reconfirmation & Cancellation: 
As this is an open water cruise, names of all passengers and their individual contact details are required for each passenger. Cruises are subject to cancellation due to weather & other operational requirements. Please ring (02) 8062 3623 between 7.15am & 9.00am on the day of your cruise for the latest information. If your cruise is cancelled by us passengers may (1) rebook another Captain Cook Whale Watching Cruise in the same season or (2) seek a refund from the original place of purchase or (3) a credit can be made with Captain Cook Cruises towards another cruise within 12 months of original date of travel. If purchased through an agent, please refer to the agent’s terms &conditions. 

Typical whale behaviour includes

Breaching: A much more spectacular way of announcing its presence is for a whale to breach. With 2 or 3 beats of its huge tail the creature hurls itself up through the surface sometimes clearing the water completely, and then falls on its back with a tremendous splash. Breaching is thought to communicate position to others. The splash can be heard for several kilometres.

Calves: A humpback calf normally swims along in close company with its mother.

Head Lunge: When a whale breaks the surface and falls forward instead of backward the action is called a head lunge.

Spy Hop: Humpbacks are curious, and often pop their head up above the waterline to look around. The creature raises its head vertically from the water until the eyes are exposed, maintains that position for a short period of time and then lowers its head back into the water. This common behaviour is thought to be used mainly for orientating themselves with the shoreline during migration.

Pectoral Fin Extension: Humpbacks are often seen waving their huge oar-like fins above the water. The creature lies on the surface and lifts one or both of its pectoral fins up out of the water depending on body position. Once extended, the fins can be waved about.

Tail Extension: Sometimes humpbacks are seen with their tail flukes extended above the water for up to 15 minutes at a time. This behaviour is rare but could be to do with feeding, as a calf is often seen bobbing around its mother's tail at this time.

Tail Slapping: Whales like to lift their huge tails high above the water and slap them down on the surface making a tremendous splash. This can be heard for great distances by others and is probably associated with marking position. Because of the formidable power of the tail, this behaviour should be interpreted as aggressive and the creature should be given plenty of room.

Peduncle Slap: The peduncle is the muscular part of the body nearest to the tail flukes. It is used in a variation of the tail slap where the tail is slapped in a sideways movement like a massive karate-chop. This movement is a sure sign that the creature could become aggressive.

Tail Cocking: Tail cocking is another sign of aggression that is used when stressed. An aggressor can cock its tail up in the air and then bring it down heavily on an opponent in a disagreement over territory. Humans should keep well clear.

Tail Slash and Tail Swish: Two further movements of the tail involve slashing from side to side in the water and swishing on the surface to create turbulence. Both these activities are also associated with aggression. Crews of whale watching boats watch for these behaviours as signs to move away.

Pectoral Stroking: Pectoral fins are the equivalent of human hands. They are frequently used to stroke the body of another of the same species, probably during courtship and mating. Mothers and calves also stroke one another as a display of closeness.

Pec Slapping: The humpback has the largest pectoral fins of any of the great whales. The fins alone can weigh up to several tonnes! When brought down onto the water from the extended position they create a forceful splash which can be heard from quite a distance, both above and below the surface. Pec slapping is a common behaviour among humpbacks, thought to be used as a form of communication. 

Special Conditions apply to all Special Offers

YOUR SAY WHALE WATCHING - "(The whales) were magnificent, graceful, breathtakingly awesome and there were lots of them." Visit Lyn's blog to read her great post Whale Watching in Sydney with Captain Cook Cruises. Lyn Lindfield, Travel Blogger

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Availability & Price Calendar - Legend

Rack Rate Special Offer Agent Only Nett

 

 

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84 % approval from 186 responses

Date
Rating
1 week ago
5/5

Service: Great afternoon out, we saw lots of Whales and the crew were so informative I would definetly recommend this trip.
Product: The crew were very good and told us so much information about the whales which added to our expierence.

Review for Whale Watching - Afternoon

1 week ago
5/5

Experience of a lifetime, seen two pods of whales up close and learned a lot about them. The guide was very friendly and helpful! Totally doing it again when back to Sydney. Thanks guys!!!!

Review for Whale Watching - Afternoon

1 week ago
4/5

Website and booking process could be a lot clearer from a purchasers perspective - the email that follows your booking contains way too many links that are irrelevant.

The trip itself was fantastic, as were all the staff - especially the academic.

Review for Whale Watching - Afternoon

1 week ago
5/5

Service: Well organized from the start and continuing
Product: The cruise was exciting; the presenter was well informed and easy to follow; the whales played their part.

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Very informative trip fabulous to see a large female with her calves.

Review for Whale Watching - Afternoon

2 weeks ago
5/5

Service: Bellissimo.
Product: Fantastico, tutto organizzato alla perfezione, i tempi sono perfetti.

Review for Whale Watching and Tarong Zoo

2 weeks ago
1/5

Service: No whale can watch. Bad experience and will not join thia tour again. Expensive and nothing to see but the tour guide said already have whale only we cant see because very far. Unbelievable. So mean cant watch right!
Product: No whale can watch. Bad experience and will not join thia tour again. Expensive and nothing to see but the tour guide said already have whale only we cant see because very far. Unbelievable. So mean cant watch right!

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As you know we cannot control the whales, however please be assured our staff always endeavour, in conjunction with their highly skilled and experienced judgement, to position customers with the best chance of seeing whales.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 weeks ago
2/5

we hardly saw a whale :(

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As you know we cannot control the whales, however please be assured our staff always endeavour, in conjunction with their highly skilled and experienced judgement, to position customers with the best chance of seeing whales.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 weeks ago
4/5

Foi tudo excelente! A única questão é que faltou informação e direcionamento para o embarque.

Review for Whale Watching - Afternoon

2 weeks ago
5/5

They waited in the Sea until we spotted the whale and made every effort to remain close enough to those whales for us to take some good shots. Amazing commentary and shared many things about the behaviour of whales which the kids enjoyed as their learning too.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

3 weeks ago
5/5

Service: What a wonderful afternoon we enjoyed cruising out through the harbour and into the open ocean. The commentary was informative, enthusiastic and very funny. Our Captain always made sure we had the best vantage point to observe the many many pods of whales we saw. The baby whales were so playful and provided us with thrilling entertainment. Don’t miss this great cruise.
Product: This was an easy online purchase and great value for money

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Très bon service !

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: It was a real nice adventure
Product: I enjoyed every minute of this trip

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: Great cruise seen a mother and baby whale. Fabulous day.
Product: Cruise was cheaper than expected

Review for Whale Watching - Afternoon

3 weeks ago
5/5

We were really lucky to see several whales doing multiple breeches, awesome trip

Review for Whale Watching - Afternoon

3 weeks ago
4/5

The staff were great and the experience was good. However, the boat was small and there wasn't enough room for many to stand along the open area. The result was that i was crushed by a boorish man who pushed from behind me to take photos. While waiting for our boat i saw 2 other companies going out in bigger boats which had more open space.

Review for Whale Watching - Afternoon

3 weeks ago
5/5

Service: 出海比较平稳,解说很有趣
Product: 出海很平稳,解说生动,救生示范和设施齐全,茫茫大海安静等待鲸出现

Review for Whale Watching - Afternoon

4 weeks ago
4/5

Service: The staff was friendly and were ready to answer questions.
Product: The boat was good and the staff, friendly. The only problem I faced was with sea sickness. Of course this is personal, but still affects the trip.

Review for Whale Watching - Afternoon

4 weeks ago
4/5

Service: Service was professional and guides knowledgable and entertaining. Good to see whales only 30 mins from Central Quay
Product: Very good. The quality of the sick bags was first class.

Review for Whale Watching - Morning

4 weeks ago
2/5

Service: Quick briefing before entering the boat not during the cruise as it is hard to listen.
Product: Not many whales at that time

Response from Captain Cook Cruises: Dear customer, Thank you for your review of your Whale Watching Cruise.

We present our safety onboard as this allows crew to point out safety equipment and allow customers to familiarise themselves with the vessel.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

4 weeks ago
1/5

The weather was windy and the sea was very choppy. A lot of customers got sea sick. No whale was in sight for most part of the journey, even though the captain decided to keep going to look for whale. I understand your company policy but shouldn't customers well being be your priority first?

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching Cruise. As any other operator in the harbour, we unfortunately depend on weather conditions to operate which can be affected by unforeseen circumstances. Our aim is to always try to satisfy our customers onboard, and as you know finding the balance between passenger’s needs can be difficult. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
4/5

Service: Good service. But the seas were rough and in the end, we didn't see any whales. We were given coupons for the next whale watching for free but we were only in town for a while and the coupons were only valid for 2018. We couldn't ask for a refund and frankly we were disappointed.
Product: Rough seas with no whales in sight. We were given coupons for another whale watching experience that were only valid for 2018 but we were already going back to our country the next day. No refunds were given. We were disappointed.

Review for Whale Watching - Afternoon

1 month ago
1/5

It’s the second time it gets cancelled... this kind of *****, especially when you have kids and you have to explain why we cannot go to see the whale AGAIN.

Response from Captain Cook Cruises: Dear customer,

Thank you for you review of your Whale Watching experience. As any other Whale Cruise operator, we unfortunately rely on weather conditions to operate which can be affected by unforeseen circumstances. For that reason, we update our cruise times daily to try to be as reliable as we can. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
5/5

Whales soaring through the skies seabirds, dolphins thanks captain Cook!

Review for Whale Watching and Tarong Zoo

1 month ago
5/5

15 whales wow!!!!

Review for Whale Watching and Tarong Zoo

1 month ago
5/5

Service: Fabulous afternoon! The whales didn’t let us down!
Product: The whales didn’t let us down!!

Review for Whale Watching - Afternoon

1 month ago
5/5

the crews are really funny and full of knowledge about whales!!!
besides, you can not only see the whale but also the spectacular view of Sydney via this trip!!! Really worth a try

Review for Whale Watching - Afternoon

1 month ago
5/5

It was an amazing cruise. Excellent experience. Cruise Crew very fantastic
And to top it off we saw over 20 whales

Review for Whale Watching - Morning

1 month ago
5/5

We felt very comfortable with all staff and secure on the boat. We were so excited to see 2 whales and even seen one of them breach high out of the ocean.

Review for Whale Watching - Afternoon

1 month ago
5/5

Enjoy the moment we can really saw the humpback, how excited!! Captain also funny and nice, we can saw the seal in the nature!

Review for Whale Watching - Afternoon

1 month ago
5/5

Knowledgeable and charming staff who did their utmost to make the experience enjoyable. And boy did they deliver on great whale sightings.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

1 month ago
2/5

It´s not so much the service as the staff attendance, both ashore and onboard was nice. The issue is that the weather was rally bad (big waves and 1/2 of the person on the boat got sick…) and in such a case, it would be better to cancel the trip than trying to pull it off....

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

1 month ago
2/5

Service: We really didn't get to see any whales. It's not their fault - you can't control nature or other people. But it was a bit disappointing. The crowd blocked the view when there were little splashes. Not Captain Cook Cruises fault. It was just one of those days. Would love to actually see some whales next time!
Product: Not sure it was worth the $85 ticket per person for the little we saw that day.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were disappointed to read that you felt that not enough whales were seen on your cruise. We were pleased to read the report from your cruise stated that two separate pods of whales, meaning a total of four humpback whales were seen in addition to the 3 fur seals spotted. These whales performed blows, arched backs, peduncle throws, fluke-up dives and tail-up dives in front of the vessel. We apologise if you felt this does not meet your expectations for the cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
1/5

The experience in general was very poor for the money paid. Lots of people on the boat fighting to get a glimpse of a whale, that the captain was not able to show. At the begining, we did not see any whales, after wandering for 20 min he decided to follow one of the other boats (different company) and finally we got to see somenthing, but the captain was chasing the whales as a headless chicken, so everytime we got a glimpse of one of them, he would change course and follow them instead of keeping steady so the passangers could see. Only the ones at the front of the boat were able to see somenthing, very little (we were at the viewing deck upstairs). After our complaints, he decided to mirror the movements of one of the boat of the other company (which obviously had more experience in the matter as they were waiting for the whales to emerge rather than moving constatntly in circles) and only then, we saw somenthing, but by that time it was too late and we had to had down to port again.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were disappointed to read that you felt that not enough whales were seen on your cruise. We were pleased to read the report from your cruise stated that two separate pods of whales, meaning a total of four humpback whales were seen in addition to the 3 fur seals spotted. These whales performed blows, arched backs, peduncle throws, fluke-up dives and tail-up dives in front of the vessel. We apologise if you felt this does not meet your expectations for the cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
4/5

Nette crew! Schönes schiff

Review for Whale Watching - Afternoon

1 month ago
4/5

Service: Good introduction and service.
Product: Interesting tour and it will be memorable

Review for Whale Watching - Afternoon

1 month ago
1/5

Service was Ok , but it was a bad experience as the weather was bad, the seas were pretty rough and everyone was scared, screaming kids and more than half of the people were vomiting, They should not have sail if they knew the weather was bad.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We always monitor the weather forecasts so that our cruises can view the whales when the weather is at its best, but at sea the weather can change unexpectedly. This appears to be the case in this instance, and we apologise for this unexpected development in your cruise. We hope that our whale guarantee can fulfil your hope of viewing these incredible creatures.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

1 month ago
4/5

Lobster and steak was great was staff were slow with our drinks and we were not asked if we would like any more

Review for Whale Watching - Morning

1 month ago
5/5

服务态度很好,如果有问题,工作人员会及时耐心回答。看到鲸鱼后,船长就关闭引擎,静静等待鲸鱼过来,回程的时候还有海豹看,很难忘的一次经历。

Review for Whale Watching - Morning

1 month ago
5/5

Service: The crew on the boat is amazing, friendly, knowledgeable. The whole experience was so much fun, we spent an hour watching the whale as he was so interested in our boat. Also saw dolphins and at the end of the trip the crew took us to see seals as well! Thank you and definitely recommended!
P.S. the only small thing that could be improved is phone booking experience. Long wait and the ******* the line was not really helpful.
Product: Great trip, fun and completely worth going!

Review for Whale Watching - Morning

1 month ago
5/5

Nice, helpful, capable staff. High quality, modern craft.

Review for Whale Watching and Tarong Zoo

2 months ago
5/5

Service: This is an amazing trip and manage to watch few whales on the open sea. My parents really enjoy it and it's highly recommended.
Product: Easy to purchase online and helpful staff as well.

Review for Whale Watching - Afternoon

2 months ago
4/5

Our family enjoyed the whale watching very much. Everything was great. Our only disappointing thing was that the guide who talked, talked way too much. There were a couple of times, he missed telling us which direction the whale was. He was talking about something else.

Review for Whale Watching and Tarong Zoo

2 months ago
4/5

Service: I expected to see more whales in action, but the trip overall was really pleasant. The beautiful view of Sydney harbour and the open sea that we were heading to already enjoyable. Even though it was very windy, the sun shines brightly. Our guide on the speaker really fun and gave a lot of useful information
Product: It was easy to purchase this tour

Review for Whale Watching - Afternoon

2 months ago
5/5

Not the best season for whale watching in mid-August but we spotted some none-the-less and the ride and information by the guide was well worth the tour. Very informative and a fun day on the water.

Review for Whale Watching - Afternoon

2 months ago
4/5

为什么经常取消出海呢?同一天的行程其他船公司都出海呀。

Review for Whale Watching - Afternoon

2 months ago
1/5

Very poor travel company, not responsible and helpful at all, never go again

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We always strive to ensure our customers enjoy their experience on our cruise and offer a whale guarantee for all cruises. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the whale commentator on board if they have any concerns, especially regarding service, as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
4/5

Great crew members and experienced guide. However the windows on our cruise were quite dirty that inhibited the viewing a little. The weather meant that standing in the elements, at the outdoor areas, was a slightly uncomfortable and crowded as it seemed a little small for the amount of people booked. However overall quite enjoyable.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Excellent service, from the front counter staff who helped us with a booking problem right thru to the staff on board who did a great job finding the whales and explaining everything. My sons loved it and we will definitely do it again one day
Product: AS a first time experience it was amazing to see them so close to Sydney. very memorable

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Tutto perfetto
Product: Tutto perfetto dall'inizio alla fine

Review for Whale Watching - Afternoon

2 months ago
4/5

Had a great day out on the water Nit too crowded , friendly professional staff unfortunately not many whales on the day but that’s the luck if the draw. On time there and back Thanks

Review for Whale Watching - Afternoon

2 months ago
4/5

Good explanation. Cannot see the head of the whale as pictured in leaflet!

Review for Whale Watching - Afternoon

2 months ago
5/5

Great afternoon out, thank you to the crew for a great job - commentary, but also keeping all guests safe, noticed they also made sure the international guests were safe in a really polite and respectful manner - great job.

Review for Whale Watching - Afternoon

2 months ago
2/5

Service: not much whale can be seen
Product: not much whale can be seen

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were disappointed to read that you felt that not enough whales were seen on your cruise. We were pleased to read the report from your cruise stated that two separate pods of whales, meaning a total of four humpback whales were seen. These whales performed blows, arched backs and tail-up dives in front of the vessel. We apologise if you felt this does not meet your expectations for the cruise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 months ago
5/5

Great staff, very good comments

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: Service level was good, the vessel was clean, and stable. We also left on time and made it back on time as well.
Product: Service level was good, the vessel was clean, and stable, and the commentary by the crew was important for us to understand what we were seeing, which was the migration of the whales. And what made it even better was the spotting of at least 2 pods of whales! Great cruise!

Review for Whale Watching - Afternoon

2 months ago
4/5

The boat was in very good shape and the tour started right on time. The person talking in the mic, I can't remember his name, provided a lot of very interesting information and was really funny.
It was our lucky day because the weather was beautiful and we saw many whale so my friend and I really thought the price we paid for this activity was totally worth it.

Review for Whale Watching - Afternoon

2 months ago
2/5

Service: Over all very good
Product: it was good a bit lumpy due to weather

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. We were happy to read that you had a great experience during the whale watching cruise despite the rough weather conditions. We always monitor the weather forecasts so that our cruises can view the whales when the weather is suitable for sightings.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 months ago
1/5

Service: Matig schip, safety instructie open water werd volstrekt niet serieus genomen, cruise te kort, half uur gedobberd net op open water tot het tijd was terug te gaan. Geen dier gezien, kan altijd voorkomen. Echter over de whale garantie geen woord en omdat de kaartjes volledig waren ingenomen bij boarden geen poot om op te staan.
Product: Voor de moeite!!!!!!!!!!!

Response from Captain Cook Cruises: Geachte klant,

Bedankt voor uw recensie van uw Whale Watching ervaring. Wij kunnen u verzekeren dat onze schepen en bemanningsleden volledig zijn uitgerust met veiligheid en comfort als prioriteit. Zoals u al zei, walvissen kunnen moeilijk te vinden zijn aangezien het wilde dieren zijn maar volgens ons rapport van die dag heeft de Whale Watching cruise een aantal walvissen gezien gedurende de cruise. En de Whale garantie wordt alleen gegeven als er geen enkele walvis is gezien gedurende de tocht.

Nogmaals, bedankt voor uw recensie.

Met vriendelijke groet,
Manager Klanten Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
2/5

Service: Took their 2.5-3 hour PM whale watching cruise on 10 August, 2018. The boat came late, then had to pick up more passengers from Taronga Zoo. Boat went out for about half hour, then stopped “in case some whales have been around and not wanting to miss them”. After about 15 minutes, saw other boats (except Whale Watching Sydney) and followed them. Saw some sprays from a couple of whales, waited then chased a bit, then saw more sprays. After about half an hour most of the boats left to other spots, but Captain Cooks stayed. After about half hour, boat turned back to view some seals!! Thought I paid $55 to see whales closeup, not a boat ride to see seals!! I paid $59 last year with Whale Watching Sydney and saw 2 whales closeup for at least half an hour. Thought I’ll bring some family members to see same this year unfortunately has been utterly disappointed. I felt the Captain Cooks crew hasn’t really tried or has experience looking for whales. Came back to shore the same time as Whale Watching Sydney who left 10-15 min before us. I asked some guests from Whale Watching Sydney who just got off their boat if they saw any Whales closeup, answer, “yes, 5 and up close”!
Product: Not worth the money. Crew either not experienced or just not bothered to find the whales when another boat could

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Whale Watching experience. Our staff are expertly trained to find whales during the cruise and go to spots where whales have been sighted. These are wild animals however, and we cannot crowd or control them. Whales are constantly on the move however, and this unpredictability can make whale sightings vary. In the event that the number of whales sighted during the cruise is low, the staff will attempt to find other wildlife, such as seals, for people to enjoy. We were disappointed to read that you felt that the amount of wildlife was not up to your standards.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: The purchasing procedure was easy and the crew were professional. Clear information was sent out prior to the trip.
Product: We had an excellent time out on the water and saw plenty of Whale activity. It was everything they promised and the crew were professional. I would definitely recommend this trip to others.

Review for Whale Watching - Morning

2 months ago
2/5

To many people this it's hard to get a good view of the whales

Response from Captain Cook Cruises: Dear customer,

Thank you for your Whale Watching Cruise. We have outdoor viewing areas on our boats during the whale watching cruise optimized to increase visibility for all customers.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

2 months ago
2/5

There were too many people and i did not get to see the whales properly.

You could not see outside the windows as they were too dirty

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Whale Watching experience. We have outdoor viewing areas on our boats during the whale watching cruise optimized to increase visibility for all customers. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

2 months ago
5/5

4.5 star

Review for Whale Watching - Afternoon

2 months ago
5/5

Excellent introduction and detailed explaination of whales. Crew were entertaining. Many whales were spotted during the 3 hours journey, the cruise was definitely valued for money!

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Generally, very well organized although a bit mess when waiting for embarkment. Nobody was present to tell people what ferry to embark on. Two ferries were present in the meantime - one competition, the second yours. People were running from one pier (within Wharf 6) to another and did not know what ferry to embark on. Your ferry logo is hidden below the pier and not visible to passengers waiting on the pier. Finally the third ferry was the right one.
Ferry crew very helpful and efficient in finding whales :)
I would recommed your services to others.
Product: Please see above explanation.

Review for Whale Watching and Tarong Zoo

2 months ago
4/5

Service: The staff did a very good job in spotting the whales.
Product: With the discount, the cruise is good value.

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: Commentary was excellent helping a rewarding experience. Found 2 pods of whales and provided excellent photographic opportunities.
Product: The price was a surprise and very good value

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: The cruise team was very kind and service was great.
Product: A must do in Sydney and watching whales was just amazing.

Review for Whale Watching and Tarong Zoo

3 months ago
4/5

Service: Hemos visto ballenas, delfines y focas. Lo pasamos muy bien! Lo único por lo que no pongo 5 estrellas es que en mi opinión hay demasiada gente amontonada en el puente de arriba (desde abajo no se ve nada porque tiene cristales y por tanto nadie se sienta allí)
Product: Muy facil comprar, ir al sitio y disfrutar de la experiencia.

Review for Whale Watching - Afternoon

3 months ago
5/5

Very well organised and young lady who did the commentary was excellent.

Review for Whale Watching - Afternoon

3 months ago
1/5

I have not seen even 1 whale in the entire tour

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Whale Watching experience. We are disappointed to read that you felt that you did not see any whales during your cruise. Whilst this is the mid-point between the northern migration and southern migration, we were pleased to read our Whale Report which stated that a pod of two Humpback whales were spotted and followed during this trip.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

3 months ago
5/5

员工非常友善,观鲸体验很棒

Review for Whale Watching - Afternoon

3 months ago
5/5

I had such an amazing time. it was a dream come true. we had humpbacks come right over to the boat. it was absolutely incredible. also, I actually missed my original booking because of crazy Sydney traffic and the staff were so kind and understanding, and gave me a voucher to come back. overall the ease of booking, the wonderful customer service and the experience left me raving about you guys to all my friends and fam. thank you so much! ill be back at the end of the season :)

Review for Whale Watching - Morning

3 months ago
4/5

Great tour !

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: It was all good, crew was nice and very friendly and good comments about the whales
Product: Captain found some nice whales and was able to keep up close to the whales to see them

Review for Whale Watching - Afternoon

3 months ago
5/5

Incredible family experience. Lots of whale sightings, even one breaching. Curtious knowledgable staff

Review for SeaLife Aquarium & Whale Whale Watching Cruise

3 months ago
5/5

It’s a greate journey with Captain Cook Cruises. The people are so nice!

Review for Whale Watching and Tarong Zoo

3 months ago
2/5

Service: Once got into Pacific Ocean, the voyage was very rough. We were severely affected by the motion. Didn't bother to leave our seats to see the back of the baby humpback.
Product: Rough journey and the return was only the back of 2 baby whales.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Whale Watching experience. We are disappointed to read that you felt that the whale watching cruise was not up to your standards. We review the weather conditions out at sea every day and we will cancel the cruise if we feel the weather is not suitable. We did not cancel the cruise on your day of travel as the weather conditions were fit to go out and see whales. We guarantee that you will see whales on our cruises, however they are still wild animals and we have no control over what they do.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

3 months ago
5/5

lovely introduction

Review for Whale Watching and Tarong Zoo

3 months ago
2/5

我觉得船员对亚洲面孔的乘客很不热情,甚至是冷漠。另外我订的是Captain Cook,可实际坐的船是另外一艘。唯一欣慰的是看到了在一起的两条鲸鱼。

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: We saw whales and the commentator was fantastic.
Product: It was Good value for money

Review for Whale Watching - Afternoon

3 months ago
4/5

Whale watching cruise was enjoyable for the older and the younger passengers. All the crew were enthusiastic and helpful. Thanks for a memorable day!

Review for Whale Watching - Afternoon

3 months ago
5/5

Had a great time - the staff were very considerate as my 13 year old was shoved to the back by some horrible tourists and they almost knocked her new digital DSLR skin camera out of her hands.... Staff came to the rescue and moved my 83 year old mum and my daughter who were on the cruise together back to the front where they were originally. THANK YOU! it made such a difference for them.

Review for Whale Watching - Afternoon

3 months ago
5/5

Great experience, would highly recommend. Crew were fantastic.

Review for Whale Watching - Afternoon

3 months ago
5/5

Awesome time viewing the whales! And dolphins!!

Review for Whale Watching and Tarong Zoo

3 months ago
5/5

Service: Had two cruises both professional and well run, delivered what was promised
Product: Went very well, was well run

Review for Whale Watching - Afternoon

3 months ago
4/5

Very professional & courteous staff

Review for Whale Watching - Afternoon

3 months ago
4/5

A very enjoyable whale watching cruise to see the beautiful creatures of the ocean.
There was a high swell but the crew were excellent. Gave great advice and help when required.

Review for Whale Watching - Morning

3 months ago
5/5

Informative and cautious

Review for Whale Watching - Afternoon

3 months ago
5/5

Great experience. Spotted couple of whales around 4-5 times. Great crew and Captain, they were waiting to show us the whales patiently.

Review for Whale Watching and Tarong Zoo

3 months ago
5/5

Service: Excellent experience with captain Cook cruises. We did the whale watching morning cruise and saw 3 humpbacks and even a little baby whale! Would recommend this to my friends.
Product: We got what we paid for: close-up whale watching!

Review for Whale Watching - Morning

3 months ago
4/5

Service: Friendly and informative commentary.
Skipper's focus on finding whales appreciated.
Boat handled swell effectively.
Product: Whales were not too playful on the day - not the fault of Captain Cook Tours

Review for Whale Watching - Afternoon

3 months ago
5/5

lovely trip

Review for Whale Watching - Morning

3 months ago
5/5

amazing trip and nice crew

Review for Whale Watching - Morning

3 months ago
5/5

Service: The cruise was excellently conducted. The information shared by the crew was extremely helpful, interesting.
Product: Excellent tour, interesting conversations, facts and trivia shared by the tour crew.

Review for Whale Watching - Afternoon

3 months ago
2/5

Service: A little over crowded on rear deck and not enough deck space. Would be better on a top deck boat where you can move freely.
Product: The prices vary from different operators for the same experience from $39 to $85?

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Whale Watching experience. Our whale watching vessels are specifically optimised for whale watching. The pricing differences are due to a number of variables, including duration, vessel comforts, staff service, whale knowledge, etc. during the trip.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

3 months ago
4/5

Service: It was a very pleasant Whale watching cruise the boat was clean and modern
Product: easy to book online and obtain tickets on the day

Review for Whale Watching - Morning

3 months ago
5/5

the whale watch cruise was awesome, great day all round.

Review for Whale Watching - Afternoon

3 months ago
5/5

It was a good day, we saw 5 whales not too far away. The MC on the boat was very informative about whales and Sydney

Review for Whale Watching - Morning

3 months ago
5/5

Service: Great
Product: Great experience and experienced staff

Review for Whale Watching - Morning

3 months ago
2/5

Service: The ship was a bit small and I could not see the whales because of the many people that were gathering on the the boats sides.
I also felt that the moderator was talking too much
Product: good and easy but too many documents to feel/

Review for Whale Watching - Morning

3 months ago
5/5

Service: The cruise was excellent and so were the staff, controling non english speaking passengers is not easy especially when they pretend not to understand however your staf were great and firm
Product: Very easy to navigate the website

Review for Whale Watching - Morning

3 months ago
5/5

very good service and entertainment! :)

Review for Whale Watching - Morning

3 months ago
5/5

Service: Definitely would go again, was amazing!
Product: Absolutely magnificent!
Definitely would go again.

Review for Whale Watching - Morning

4 months ago
4/5

Service: yes Would buy again.
It is a wonderful trip to take visitors on.
Product: Very surprised no water fountain on board 2-50 for a small bottle of water is outrageous.

Review for Whale Watching - Afternoon

4 months ago
4/5

Team members were very attentive and the cruise itself is of a very adequate length. We’ve spotted many humpbacks and moreover got to know some interesting facts about them. The only thing is that the boat was pretty crowded so it was hard to find a good watching spot.

Review for Whale Watching - Afternoon

4 months ago
4/5

Service: Boat ride was nice. We did see whales although they did not come out of the water too much.
Product: I think the price was affordable

Review for Whale Watching - Afternoon

4 months ago
5/5

Well organised. Good presenter on the boat. All round good experience. Would highly recommend it.

Review for Whale Watching - Morning

4 months ago
5/5

We were so lucky to have a great day and see some whales in the ocean. Everyone was happy.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Very well organised. Excellent commentary.
Product: Amazing! Well organised and excellent commentary

Review for Whale Watching - Afternoon

4 months ago
5/5

Problem-free from start to finish, with very knowledgable whale expert on board. We had a great day!

Review for Whale Watching - Afternoon

4 months ago
5/5

excellent commentary aboard the vessel and passionate crew that ensured we had the best views at all times. Fabulous experience!

Review for Whale Watching - Afternoon

4 months ago
5/5

Brilliant Day out

Review for Whale Watching - Morning

4 months ago
5/5

The Whales put on a great show, the commentary was interesting, fun and well delivered. Other crew were pleasant and engaging and the boat was very comfortable.

Review for Whale Watching - Morning

4 months ago
5/5

Wonderful crew and really value for money! If the relevant time table can be clearer instead of having to go through the whole webpage to look for it is provided would be even better!

Review for Whale Watching and Tarong Zoo

4 months ago
4/5

Service: The tour was outstanding. The host was very knowledgeable but did not stop talking....so any whale footage I have had her talking which kinda ruins it.
Product: Excellent. Everyone in my group loved it

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Wonderful day out watching the whales they were literally in sight for the full 2 hours breaching and playing. Best thing ive ever witnessed.
Product: Best day out! the whales put on a show for the full 2 hours was magic best thing ive witnessed.

Review for Whale Watching - Morning

4 months ago
5/5

Captain, crew and presenter were very friendly and only too willing to answer any questions. Would like to go on this again.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The commentary was second to none. Excellent commentary and excellent navigation skills from the captain (and crew) to achieve our goal of seeing quite a number of whales. Well done to all the crew.
Product: Absolute value for money. A tick on the bucket list but will do it again.

Review for Whale Watching - Morning

4 months ago
5/5

Great value for money for a full day out. Friendly knowledgable staff.

Review for Whale Watching and Tarong Zoo

4 months ago
5/5

Really enjoyed our cruise with captain cook and were very lucky to see lots of whales that day ... would highly recommend.

Review for Whale Watching - Morning

4 months ago
5/5

Service: Opp
Product: Aaaàaaaaaaaaaaaaaaaaaaaausjehjej

Review for Whale Watching - Afternoon

4 months ago
5/5

The team was really nice and professional!
It was magic to see whales!

Review for Whale Watching - Morning

4 months ago
1/5

Service: Incessant uneducated commentary that did not stop for even 1 minute so we could enjoy the view with a mic that was distorting and a man that did not finish high school
Product: Terrible terrible terrible contamination narration throughout that did not stop

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. Our Whale Cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
5/5

On time. Staff attitude dynamic and flexible meant all i bought were dealt with very well and all saw whales. We had awesome weather which was lucky but highly recommend the CC service.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The guide was amazing, really funny and provided a lot of information and just made the entire trip enjoyable. All the crew were really friendly. Highly recommend great day out :)
Product: Good value and great experience :)

Review for Whale Watching - Afternoon

4 months ago
5/5

It was a nice trip with a friendly crew. We saw whales very closely .

Review for Whale Watching - Morning

4 months ago
4/5

Service: Friendly and helpful staff
Product: Easy and customer friendly website

Review for Whale Watching - Morning

4 months ago
5/5

Service: excellent staff, very friendly and great commentary on the cruise
Product: Great value for money, saw plenty of whales and very informative commentary along the way

Review for Whale Watching - Morning

4 months ago
5/5

Belle expérience

Review for Whale Watching - Morning

4 months ago
4/5

Pity you needed a ticket . SO often these days we are asked to download our ticket. So many people were int eh queue only to be told their downloaded ticket was not sufficient - they had to leave the queue, go to the ticket office, then go back to queue. Thankfully I had forgotten our tickets, so had already been to the ticket office.

Review for Whale Watching - Afternoon

4 months ago
5/5

good job

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The crew were very helpful and informative.
Product: Helpful pleasant crew. Well presented craft and crew.

Review for Whale Watching - Afternoon

4 months ago
5/5

It was an amazing tour. The guides were very friendly. I will suggest everyone use this service.

Review for Whale Watching - Morning

4 months ago
5/5

Service: On time and the description was accurate.
Product: We watched whales, as they promised, and departed on time, which I always appreciate. I would only recommend to be more emphatic on costumers taking sea sickness pills, I saw a lot pucking (that's not company's fault, it's visitors')

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: it was good
Product: good....................................

Review for Whale Watching - Morning

4 months ago
4/5

good commentary, spacious steady ship.

Review for Whale Watching - Afternoon

4 months ago
5/5

Good clear communication, attention to safety issues, informative commentary.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The people were friendly and informative. A great sense of humour.
Product: Great experience, very informative.

Review for Whale Watching - Morning

4 months ago
5/5

Service: We went on the tour without much expectation of seeing Whales in the open water. We ended up with an amazing experience seeing 5 whales for a period of hour or more. The cruise personnel are very professional and friendly. We recommended it.
Product: Friendly and professional staff.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Fantastic trip. Guide was interesting and very knowledgeable.
Product: Awesome trip! Cant wait for next season

Review for Whale Watching - Afternoon

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