Taronga Zoo & Whale Watching Cruise

 Whale Watching Season 2020: 23 May - 28 October

Combine two amazing Sydney experiences with this cruise & attraction package. Cruise to Taronga Zoo aboard a Rocket Ferry, spend the morning exploring Taronga Zoo, then venture outside Sydney Harbour for an afternoon Whale Watching cruise during the annual migration.

Zoo & Whale Watching Combo - 13 May to 28 October 2020

Includes:

  • Rocket ferry to Taronga Zoo from Circular Quay (9.15am, 9:30am or 10.05am) or Darling Harbour (9.15am or 9:45am)
  • Zoo entry & Sky Safari cable car
  • Whale Watching Cruise departing Taronga Zoo Wharf (1.40pm)
  • Disembarking Circular Quay (4.15pm)
  • All travel must be completed on the same day

Whale Watching Cruise

  • What to bring
    • This is an open water cruise and you will experience sea motion. We recommend you eat lightly before and during the cruise. Travel sickness tablets are generally most effective if taken prior to the cruise. Selection of soft drinks and snacks available for purchase onboard, subject to change. Please dress according to the weather - it will often feel colder at sea. 
  • Whale Guarantee*
    • We have a 95%+ success rate. The Whale Guaranteed applies when a whale is not sighted during your cruise. Cruise again in the same season for free on Standby Basis confirmed 24 hours prior subject to availability
  • Reconfirmation & Cancellation
    • As this is an open water cruise, names of all passengers and their individual contact details are required for each passenger. Cruises are subject to cancellation due to weather & other operational requirements. Please ring (02) 8062 3623 from 7.15am on the day of your cruise for the latest information. If the whale watching cruise is cancelled, the total Taronga Zoo & Whale Watching package is cancelled. If your cruise is cancelled by us passengers may (1) rebook another for another date during the current season or (2) seek a refund from the original place of purchase or (3) a credit can be made with Captain Cook Cruises towards another cruise within 12 months of original date of travel. If purchased through an agent, please refer to the agent’s terms &conditions. 

Passengers must complete a Contact Information form prior to cruising in case of emergency - download the form here & return by email to [email protected] once you have made your booking.

Typical whale behaviour includes: Breaching, Spy Hop, Pectoral Fin Extension, Tail Slapping, Peduncle Slap, Tail Cocking, Tail Slash and Tail Swish, Pectoral Stroking and Pec Slapping all of which are explained on our About Whales - Whale Watching Guide.

Cruise operates subject to weather conditions and minimum numbers.

This Week's Predicted Comfort Levels & Weather
Waves, swell, winds & visibility can be very different outside the Harbour.

Daily Whale Sightings

Whale Images

IMPORTANT

  • Taronga Zoo Sky Safari cable car subject to closure due to weather and other operational requirements
  • All travel must be completed on the same day
  • Valid for afternoon Whale Watching departure only
  • Special reconfirmation and cancellation conditions apply to Whale Watching Cruises
  • Not valid with any other offer
  • Limited commission applies
  • Details subject to change

Special Conditions apply to all Special Offers

Inclusions

  • 23 May - 28 October 2020
  • Cruise to Taronga Zoo from Circular Quay or Darling Harbour
  • Taronga Zoo entry & Sky Safari cable car
  • Afternoon whale watching cruise
  • See Humpbacks & the occasional Southern Right whale
  • Whale sighting guaranteed or cruise again for FREE* (see more info for details)
  • Cruise commentary
  • Return cruise to Circular Quay

Need to know

Timetable

 

Departs Daily 23 May - 28 Oct 2020  
Rocket Ferry to Taronga Zoo Depart Circular Quay Wharf No.6 - 9.15am, 9:30 or 10.05am or
Depart Darling Harbour Pier 26 - 9.15am or 9:45am
Whale Watching Cruise  Depart Taronga Zoo Wharf - 1.40pm
Disembark Circular Quay - 4.15pm

Car Parking  Please check your date for road closures 

Find Us

YOUR SAY WHALE WATCHING - "(The whales) were magnificent, graceful, breathtakingly awesome and there were lots of them." Visit Lyn's blog to read her great post Whale Watching in Sydney with Captain Cook Cruises. Lyn Lindfield, Travel Blogger

View Special Offers

Availability & Price Calendar - Legend

Rack Rate Special Offer Agent Only Nett

 

 

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92 % approval from 50 responses

Date
Rating
1 month ago
5/5

Service: Safe vessel, friendly, professional, informative crew and glimpses of whales eventually. The boat stayed in the area of the sightings for longer in the hope we would see more.
Product: Booking was straight forward and full information was provided. I would definitively book again with Captain Cook Cruises.

Review for Whale Watching - Afternoon

1 month ago
2/5

Clarification around cost of things, I was charged $45 for two palartis classes and I $800 for what i thought was vitamins . Staff didn't speak very good english. Put that money together and i could have gone on another cruise.

Review for Whale Watching - Afternoon

1 month ago
5/5

Really appreciated that they honoured my clients companion card so his support worker could attend the cruise with him

Review for Whale Watching - Afternoon

1 month ago
2/5

Service: The whale watching cruise is too much bumpy when sailing and maybe we are in the end of the whale watching season and the sea is not so calm but we still manage to see some whale. The whale watching cruise crew is awesome and give us very good service.
Product: The sea is not calm and bumpy in the end of the whale watching season. I seen more than half of the passenger onboard was vomited but we still manage to see some whale. The cruise crew was awesome and giving us the best service they could. Like a vomit bag to each of us. lol

Review for Whale Watching - Afternoon

1 month ago
4/5

Service: nous avons bien aimé cette sortie en mer, afin de voir les baleines , avec la possibilité de revenir, pour une autre sortie si on ne voie pas de cétacés. je recommande...
bateau comfortable .
Product: bien sous tout rapport ,absolument rien à redire.

Review for Whale Watching - Afternoon

1 month ago
4/5

The cruise was on time. I saw many beautiful whales asnd dolphin. The only thing was that I bought ticket online. It was not mentioned on email that I need to exchange to paper ticket. It was a bit of a rush to go to the counter and exchanged it at last minute.

Review for Whale Watching - Afternoon

1 month ago
5/5

The boat was clean, the guide was excellent she had a lot of knowledge on the sea life and presented it in an interesting way. The crew went out of their way to find us a whale and they were successful. Thank you.

Review for Whale Watching - Morning

1 month ago
5/5

Great experience with caotain cook

Review for Whale Watching - Morning

1 month ago
5/5

Service: A fantastic journey with the humpback whales! Staff service was excellent n equally excited about spotting whales with us. At sea searching for 1hr plus and finally we were treated to a fantastic 30min show by the whales! Beautiful mother n baby whale, acompanied by a grand looking male humpback! So happy we got to join us in their journey. Thanks Captain Cook!
Product: Online booking was easy. Ticket collection was convenient. Thanks for the special price deal on that day.

Review for Whale Watching - Afternoon

1 month ago
5/5

Happy with everything

Review for Whale Watching - Afternoon

1 month ago
2/5

I was very disappointed with the fact that upon ordering no one asked about the age of my son and charged us for it only to find out he wasnt meant to pay as he is under 4.
No where on the email did it say we needed to go print the tickets and we waited in the wrong line for no reason.

I did contact the company post cruise and had the money for my son refunded but still left a bad taste so to speak

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Excellent experience, staff extremely cooperative. Would love to be in the cruise again.
Product: Fares are reasonable & fully satisfied with the trip.

Review for Whale Watching - Morning

1 month ago
5/5

Great service

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: Great experience. We saw whales, a baby calf, breaching, as well as seals. The tour guide, was excellent, enthusiastic and genuinely happy to share her knowledge. She has a PhD in Biology and whales are her thing :) . She is a star!
Product: Great experience and great value for money. A great day on the seas full stop! Highly recommended

Review for Whale Watching - Morning

1 month ago
1/5

Service: The crew was great. But the water was too choppy to go out in. Everyone was throwing up and it was disgusting. Had I known, I wouldn’t have gone. Also, people did. Oy take turns in the rail spaces like the crew said to do. They just stood there and didn’t let the shorter people see.
Product: I changed it below in my response.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that our vessels only operate when it is safe to do so. If there is inclement weather, our crews assess the conditions and reschedule any cruise where it is unsafe to operate. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.

Thank you once again for your feedback.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

1 month ago
5/5

Service: We had a great trip with plenty of whale action. The crew were excellent and very helpful.
Product: A great trip with plenty of whales to see.

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Great, friendly staff, always checking to see if everyone was ok. Nice clean boat. Couldn't hear what the captain was saying on the top deck of the boat
Product: Good value for money, very quick with response once booked online

Review for Whale Watching - Afternoon

2 months ago
2/5

Service: Cruise met its objective of seeing whales but crew onboard was lacking friendliness.
Product: Purchase via website was straightforward.

Review for Whale Watching and Taronga Zoo

2 months ago
5/5

Service: This was a great whale watching cruise especially for my first time. My Dad and i enjoyed viewing from the middle deck. The service was fantastic and the on board commentary from Vanessa was great. You could tell how passionate she was about marine life and ecology. We got to see a female humpback whale and baby whale and on the way back got to see a group of seals sunbaking off south heads. Exceeded my expectations and wpuld highly recommend. Was very peaceful and enjoyable experience that took usbout from Sydney Harbour pass south heads towards Bondi.
Product: We got a discount as we has previously booked through captain cook for a vivid lights cruise. We only paid $49 each

Review for Whale Watching - Morning

2 months ago
5/5

Service: Very organised and enthusiastic staff. Made it very exciting identifying the pods.
Product: Good value for money ....

Review for Whale Watching - Afternoon

2 months ago
4/5

The service provided and punctuality of the team is commendable.

Review for Whale Watching and Taronga Zoo

2 months ago
5/5

Saw lots of whales and enjoyed the narration - the guide was very enthusiastic and informative! Amazing to see so many whales so close to Sydney!

Review for Whale Watching - Afternoon

2 months ago
5/5

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Review for Whale Watching - Afternoon

2 months ago
5/5

Service: We went on a whale watching cruise, it was a really lovely afternoon outing. The captain, crew and commentator were all very knowledgeable.
Product: It was a lovely afternoon outing for the whole family

Review for Whale Watching - Afternoon

2 months ago
5/5

Staff were great and we saw a few whales. It was a lovely afternoon out on the water.

Review for Whale Watching - Afternoon

2 months ago
5/5

Informative tour. Nice whale watching experience.

Review for Whale Watching - Afternoon

2 months ago
4/5

very good!

Review for Whale Watching - Afternoon

2 months ago
5/5

Wonderful experience, informative guide and was lucky enough to see 3 whales and a dolphin at close distance

Review for Whale Watching - Afternoon

2 months ago
4/5

Service: Friendly knowledgeable crew.
Product: A cool windy overcast day, but we were prepared with warm jackets. We saw our first juvenile hump back whale before we left the harbour, and we continued to spot juveniles throughout the trip. The crew were pleasant and we enjoyed host Bob’s ongoing announcements about whales and their behaviour. All in all, a lovely way to spend the afternoon.

Review for Whale Watching - Afternoon

2 months ago
5/5

Service: こちらからの質問に対して、メールでも電話でも、対応がすばらしかった
Product: クジラが見れて満足でした
また機会があれば挑戦したい

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: Great reliable service, the whale watching cruise was fantastic. Was lucky enough to see a young whale and mum breaching, tail slapping and all the things whales do at play.
Product: Excellent day all round, very happy.

Review for Whale Watching and Taronga Zoo

3 months ago
1/5

Service: The man who was talking has been great,
anyway the boat was too big for a whales watching experience, the first 2 hours have been a complete waste of time as we have spent them randomly in the open see where there are not usually whales.
On the way back we have spotted a group of boats pisitioned in circle around 3 whales and finally we could have a look at it but being our boat too big, the whales didi not come closer neither we could get closer to them, because our time was out we had to leave in the middle of a whale jump which as been such a disappointment.
Overall a nice experience I would recomend it just if you have kids otherwise I would go for smaller companies that give you an authentic experience
Product: The purchase ticket should communicate clearly place and boarding time, I should not be going through website to understand where and when to board.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We always endeavor to get as close to the whales as possible, without harming the animals or disturbing them. As for the boarding location and time, our departure points and cruise times are clearly listed on our website, since boarding times and locations can change over time due to weather or construction work. Our reservation staff is also happy to help with any inquiries customers may have, and they are located at all departure points in ticket offices.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

3 months ago
5/5

Very professional crew. We spotted many whales. It was a great experience. Would definitely recommend captain cool crew!

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Excellent! First class from booking to customer service onboard. Captain and commentary extraordinary, always following laws and regulations.
Product: Saw 3 whales, one of them breaching all the time. Captain Cook really knows where to go to see these beautiful animals in their natural habitat.

Review for Whale Watching - Afternoon

3 months ago
2/5

クジラは見えました(*⌒▽⌒*)
もっと近くで見たかったけど

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience.

We always endeavour to get the best view of the whales as possible, without harming the animals or disturbing them. We hope that next time, you will be able to see them closer.

Thank you once again for your feedback.

Kind Regards,


Head of Customer ServiceCaptain Cook Cruises



お客様各位、

キャプテンクッククルーズの体験をレビューしていただきありがとうございます。

動物を傷つけたり、邪魔したりすることなく、できるだけクジラに近づけるように最善を尽くします。次回、あなたがそれらをより近くで見ることができることを願っています。

ご意見ありがとうございます。

敬具、


カスタマーサービス部長キャプテンクッククルーズ

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: A great cruise. The crew tried very hard to find the whale, the talk was funny and interesting. Lastly, we could see two whales which were very near to the boat. Thanks to the crew.
Product: Worth much more than its cost

Review for Whale Watching - Afternoon

3 months ago
2/5

Service: We had a mixed day with Captain Cook Cruises. We purposely timed our Zoo and Whale Watching day to start at 9:15 because their website listed departure times from Darling Harbor at 9:15 and 9:45. To get ample time at the zoo, we hoped to take the earlier boat. We arrived at the counter/dock at 9:05 and were told that the next boat left at 9:45 and the last one had just left at 9:00 (we watched it leave the dock). We were disappointed to have lost that 30 minutes and the woman working the counter was not at all apologetic (which really wouldn't change anything, but might have felt nice) nor did she make any effort to check the website and verify their error. We were given tickets each for the 9:45 boat, for the zoo, and for the 1:30 whale watching boat. We wasted time around the dock and got on the 9:45 boat and arrived at the zoo around 10:20. It would have been helpful if the CCC website would clarify both departure and arrival times. The zoo was great and we went to the dock to catch the whale watching boat at 1:30. Once at the dock we were told our boat would arrive at 1:45. Not a big deal because the timing was moot once we got on their boat, but frustrating. We headed out to sea, and though it was totally outside of CCC's hands, the wind was crazy and we were rocking back and forth at 45 degree angles. There were great guides/crew on the boat telling us what we should expect to see once we got out to our spot. Unfortunately about half way out, we were told we had to turn around and head back due to the weather. Again, not at all the fault of CCC, but disappointing. Back at Circular Quay we talked to the counter agent who quickly moved us all through the line and told us we'd be refunded the whale watching portion in the coming weeks. I'm not sure if we've been refunded yet (5 days later) but I'll keep watching our CC statement. I would give CCC a chance again, but might just call to verify timing of things and watch the weather a bit more closely.
Product: I purchased the zoo ferry and entrance as a package with whale watching and I might opt in the future to book it separately so that I didn't feel rushed to get through the zoo to get on the whale watching boat.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. As any other ferry operator in the harbour, we unfortunately depend on traffic and weather conditions to operate which can be affected by unforeseen circumstances. For that reason, we update our timetable daily to try to be as reliable as we can.


We always try to give our customers the best possible experience, however as you stated we unfortunately do not have any control over weather conditions. We do apologise sincerely for the inconvenience. As you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching and Taronga Zoo

3 months ago
4/5

though we did not see the whale and.have to.turn back, the team handled the situation very professionally. Refunded the cost to the trip and applogies for the situation.

Review for Whale Watching - Afternoon

3 months ago
5/5

staff is nice !!

Review for Whale Watching and Taronga Zoo

3 months ago
4/5

Service: A really informative cruise although the speaker spoke very softly and was not audible over the tanoy at times throughout the journey out to sea. The staff were knowledgeable, friendly and helpful but we were delayed leaving port by half and hour. However, despite the delay this was a fantastic experience and value for money with the discount we recieved. We would go again for sure!
Product: The commentary was hard to hear during our journey out to sea and boarding was delayed by half and hour but the experience overall was fantastic, staff were friendly and helpful and it was really good value for money.

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: Wish the HOHO Whale watching explorer passes were available at any of the wharfs for pickup and use instead of having to pay for one way passes to Circular Quay to get the tickets for 2 days. Also not explained very well that tickets don't have to be purchased on the dock and can be done on the ride to the destination. Also wish the locations of the pickup/drop offs were more clearly detailed for Darling Harbour- we walked and walked and walked and there weren't any banners or signs to see clearly where they were located.
Product: $7/person for one way rides is pretty steep.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have. You can start your Hop On Hop Off Harbour Explorer from the main tourist precincts of both Circular Quay or Darling Harbour.

Thank you once again for your feedback.

Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching Explorer

3 months ago
5/5

The whole trip was interesting although at first we could spot any whales but in the end we managed to see 2 wholes and a few dolphins. We learned a lot about whales and enjoyed the ride.

Review for Whale Watching - Afternoon

3 months ago
5/5

Excellent service from start to finish. Well done.
All staff members fully alert ,the guide was very passionate young lady very engaging. Although once out in the open waters it poured down it didn’t matter one bit once you see your first whale your hooked.

Review for SeaLife Aquarium & Whale Whale Watching Cruise

3 months ago
5/5

Service: We had an exciting whale watching trip coming across two pods of whales. The crew were very informative with information on the whales and knew where to go for possible sightings.
Product: The crew shared a lot of information about the whales and knew where to go for possible sightings. Was exciting to come across two pods.

Review for Whale Watching - Morning

3 months ago
5/5

Service: Detailed description of living and movement of Whale and Dolphin, help us to locate and snapshot them when they surface above the sea.
Product: Smooth process and clear communication.

Review for Whale Watching - Afternoon

3 months ago
5/5

Our safety was well taken care of!
The captain went beyond what was expected, constantly looking out for more wild life not limited to only whale.

I was previledged to have an close encounter with whale, dolphins and even a seal.

Much recommended for anyone who wish for a good wild life experience!

Review for Whale Watching and Taronga Zoo

3 months ago
2/5

A smaller boat would work better as the whales tends to get closer to small boats

Response from Captain Cook Cruises: Dear Customer,


Thank you for your review of your Captain Cook Cruises experience. The size of the boat makes no difference, as all vessels must turn off their engines when within 100 metres of a Whale. Unfortunately, whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible.

Thank you once again for your feedback.


Kind Regards,
Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Morning

3 months ago
4/5

Service: Very informative cruise and attentive crew. Crew did not give up searching for the whales to ensure that we were guaranteed our whale encounter.
Product: Worth every penny spent !!

Review for Whale Watching - Afternoon

3 months ago
5/5

Excellent service from the complete crew - I had a great afternoon

Review for Whale Watching - Afternoon

3 months ago
5/5

Amazing experience:)

Review for Whale Watching - Morning

3 months ago
4/5

Staff friendly

Review for Whale Watching - Afternoon

3 months ago
4/5

Service: Provided information about whales and their travels along our east coast. Were also entertaining when presenting this info.
Product: The purchase of tickets was easy to do. We did not buy anything else whilst on board though

Review for Whale Watching - Afternoon

3 months ago
5/5

Service: Fantastic!!
Product: This service was good value for money

Review for Whale Watching - Afternoon

4 months ago
2/5

I was unable to make my cruise and also unable to reach anyone to let them know. All your contact numbers were only for checking on the status of cruise/ weather.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We always ask the customers to let us know, at least a day before the cruise, if they are unable to make the cruise. However, our reservations lines are always available for your enquiries. All contact information can be found on our website or Google.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
5/5

Great experience, great staff, good price, very capable vessel and, not something you have much control over, but beautiful calm day/sea and close views of whales.

Review for Whale Watching - Morning

4 months ago
5/5

Service: There service was excellent, we were well informed of the event, right from the start as we queued up to the end of the event. I highly recommend them.
Product: Great event, great price.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: very good whale watching tour1
Product: it was very happy experiences

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The guide was very knowledgeable and kept us well entertained.
Product: The tour guide was very knowledgeable

Review for Whale Watching - Morning

4 months ago
5/5

This was a great value for money trip, with knowledgeable, helpful staff. Didn't feel rushed, we took the time to find whales and weren't afraid to leave a boring whale to look for more active ones! Marine biologist on board was great and you handled inattentive customers who weren't paying attention and talked through safety briefings very confidently and professionally.

Great day out, I've been recommending it to people already.

Review for Whale Watching - Morning

4 months ago
5/5

Service: Simply amazing tour. And ooohhh we saw some whales! Congratulations!!
Indeed the best value for a tourists money.
Product: Very easy to find and buy this tour. Great value by the way!

Review for Whale Watching - Afternoon

4 months ago
5/5

Really nice trip on a comfortable ferry. Both indoors and outdoors areas.
We saw plenty of whales - mum and baby, some teenagers and a few adult humpback whales. You can also see some albatrosses occasionally.

Review for Whale Watching - Morning

4 months ago
5/5

Service: Great and friendly service, did not end up seeing too much but that’s always a possibility. Crew and captain did their best to search and lookout for spots of activity despite bad weather and choppy conditions.
Product: No issues with purchase, efficient.

Review for Whale Watching - Afternoon

4 months ago
5/5

Mooie boottocht, met walvissen naast de boot die we goed konden zien. Tijdens het onderduiken van de dieren, kregen we prima uitleg over walvisgedrag, omstandigheden en wetenswaardigheden omtrent de dieren door Bob! Een zeer enthousiaste verteller!

Review for Whale Watching - Afternoon

4 months ago
5/5

Very informative and a wonderful experience

Review for Whale Watching - Afternoon

4 months ago
4/5

Easy to find the location to aboard. Staff are nice. Weather on that day was wonderful. Many whales were seen.
However the wind very strong, the ship shaking seriously. Most people got dizziness.

Review for Whale Watching - Afternoon

4 months ago
2/5

Service: Ensure small, elderly people can have an opportunity to a viewing position. I gave up trying to fight my way through the overcrowded boat and therefore saw very little whale. Most disappointing.
Product: As I stated , the boat too overbooked and not able to gain a viewing point.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that your experience on the Whale Watching Cruise wasn’t up to your standard. The Whale Watching Cruise is aboard a spacious ocean-going catamaran, limited to just 120 guests per departure. Both upper and lower decks are available for viewing advantage and to ensure everyone gets see the whales.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
2/5

Service: I joined two companies for whale watching at Sydney. However, I only saw whale once as we could only stand at the back of the ferry or inside the ferry and too many people on the ferry. Even there were several whales swimming close to the ferry. But all the view were blocked by people. Very disappointed with captain cook!
People can stand everywhere on the ferry of the other company!
Product: Not worth! Too expensive!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that your experience on the Whale Watching Cruise wasn’t up to your standard. The Whale Watching Cruise is aboard a spacious ocean-going catamaran, limited to just 120 guests per departure, both upper and lower decks are available for viewing advantage. It includes outdoor and indoor all-weather lounge. Please be assured that all of our captains are trained to give our customers the best possible chance to view whales.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Die Live Kommentare von Vanessa war super. Das allein war für mich schon ein Grund, 5 Sterne zu geben.
Product: Der Kauf war online erfolgt. Alles sehr einfach zu handhaben. Es fehlt leider der Hinweis, dass man noch das Papierticket am Büro abholen muss. Warum kann man hier nicht die Online Bestätigung als Nachweis anzeigen?Spart Papier.

Review for Whale Watching - Morning

4 months ago
5/5

Well organised and interesting cruise with several sitings of whales and dolphins.

Review for Whale Watching - Afternoon

4 months ago
5/5

Great experience! Good organisation, good food, great service and wonderful reef experience!

Review for Whale Watching - Morning

4 months ago
5/5

Service: Their service was great, it was easy purchasing the tickets for the cruise online.
Product: The cruise itself was enjoyable and we saw a few whales skimming the sea. However the winds & the waves were very strong, therefore making us feel rather seasick.

Review for Whale Watching - Afternoon

4 months ago
5/5

The weather is great on that day and everything is great from Captain Cook Cruises Whale watching; will recommended to anyone.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Very well organized cruise with amazing views and good stories. Crew was very helpful and found whales. Spent enough time to experience nature and sights.
Product: Good service and very helpful information on cruse and location.

Review for Whale Watching - Morning

4 months ago
5/5

Their great smiles and attitude~ their knowledge of the whales !

Review for Whale Watching - Afternoon

4 months ago
5/5

Awesome crew and funny tour guide

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: It was an amazing experience with delicious food and beautiful view. The decoration inside the cruise was also very pretty. Our whole family have warm and sweet memory in that afternoon.
Product: It was a great experience that we have seen dolphins and whales during the trip. And the introduction and explanatoin wasvery good. We have great and happy moment during the trip.

Review for Whale Watching - Afternoon

4 months ago
5/5

Located more than several whales which was a good start! Captain really knew how to sight them & judge how long they would take to resurface after diving. Commentary was good but probably a little too much of it.
Assistance for those suffering motion sickness & subsequent cleaning up was excellent.

Review for Whale Watching - Afternoon

4 months ago
1/5

Service: Seasick from the start to the end. If tides are 5m high and conditions bad, should have cancel and refund. See nothing much but just into vomit bags. Waste $ and time
Product: Seasick from beginning to end. See nothing much but into vomit bags. Was informed of high tides of 5m when onboard. If sea conditions are bad, could have given option to cancel and refund.a total waste of my money and time for our whole family of 4. Disappointing

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you weren’t completely satisfied with our Whale Watching Cruise. We cancel all cruises with conditions that may hinder our chance of viewing whales.


Thank you once again for your feedback.


Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
5/5

Great day out, friendly helpful staff on hand to answer any questions based on their very extensive knowledge of the local migratory whale population.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.
Product: The service was great, the cruise crew were extremely nice, friendly and full of knowledge. They were extremely accommodating. We saw multiple whales and dolphins.

Review for Whale Watching - Morning

4 months ago
4/5

The Whale cruise was amazing. I was surprised that we were able to see not only Whales, Dolphins but also Gannet birds and Albatross. The crew were terrific and really put in a lot of effort to turn the boat towards the whales when sighted and to provide information about them.

Review for Whale Watching - Morning

4 months ago
5/5

Service: It’s a good experience and they are provide a very good service
Product: They deserve it and I will recommmend to my friend

Review for Whale Watching - Morning

4 months ago
4/5

Service: Commendable service given by the sea crew. Thanks.
Product: Eye opening moment when you see the wildlife whale.

Review for Whale Watching - Morning

4 months ago
5/5

Service: Professional crew with a lot whale information and try best to find whales as much as close as possible. Amazing experience. Thank you.
Product: Love this experience. We can hear the whale breathing.

Review for Whale Watching - Morning

4 months ago
4/5

Service: They need to do some activities while waiting for the whales in addition to public knowledge.. However, they are super friendly. I had pleasant experience
Product: The whales started to jump in our way back.

Review for Whale Watching Explorer

4 months ago
5/5

Service: Great entertainer on board
Product: Great Crews, Entertain all along the trip, Educate about sea lifes

Review for Whale Watching - Morning

4 months ago
5/5

I liked the boat trip. Nice weather. Good guide who told very interesting about the life of the whales. It didn't take long before we saw the first whales. We got a lot of nice photos. I recommend whale watching. Really lovely.
Dont forget seasickness medicine!

Review for Whale Watching - Afternoon

4 months ago
5/5

Bob was a wonderful guide. His knowledge of the wildlife and harbor were wonderful, and he really conveyed his enthusiasm for the experience in his helpful chatter. Loved every bit of that trip, and so did my 6 and 8 year old. Well worth the money.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.
Product: I would definitely recommend this cruise to anyone who wants to see dolphins and whales. The crew was very dedicated and absolutely amazing. Thank you so much guys, you made this experience truly magical.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Beautiful day on the water - friendly and informative staff. Clean and modern boats. Easy check-in.
Product: Excellent value for money. Fun 3 hours for our family.

Review for Whale Watching - Morning

4 months ago
5/5

Our Whale Watching cruise was awesome. The commentary provided was informative as well as entertaining.

Review for Whale Watching - Afternoon

4 months ago
5/5

A very enjoyable experience with an interesting and informative commentary.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended
Product: Very nice experience - we saw some whales, dolphins and seals. Very friendly team, vessel is good. Highly reccomended

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: The crew were fabulous and attentive to the passengers needs
Product: The crew were helpful. Paul was very informative and knowledgable about the whales. He was also very humourous.

Review for Whale Watching - Afternoon

4 months ago
5/5

Good service and good staff.

Review for Whale Watching - Afternoon

4 months ago
5/5

Great service, excellent whale watching.

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: Ensured we got great sightings of whales, informative and safety conscious
Product: A wonderful trip for the nature lover, a peaceful and awe inspiring trip

Review for Whale Watching - Afternoon

4 months ago
5/5

We loved the guide who showed us around in the sea and made us familiar with the surroundings. Loved the experience!

Review for Whale Watching - Afternoon

4 months ago
2/5

Service: It was ok, saw maybe 4 whales from a distance
Product: Could have got it cheaper on Groupon

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you were not completely satisfied with your experience on our Whale Watching Cruise. We are experiencing these animals in their natural habitat, we therefore cannot make any guarantees on the activity levels of the whales. However, our crew are highly experience and trained to offer the best trip with the whales they spot that day. Also, we are currently in the peak whale watching season which is the reason for our pricing.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

4 months ago
5/5

In overall, it was an interesting experience since it was my first time to see whale directly. Crews were fantastic! They provided us with very clear information includes regarding the safety.

Although I kinda have sea sickness a little bit, but I was really enjoyed it.

Thanks!

Review for Whale Watching - Afternoon

4 months ago
4/5

Service: Good knowledge of whales, interesting commentary. We learned a lot. Staff and crew were helpful. We felt safe and looked after throughout.
Product: Really enjoyed the tour. Saw lots of whales and learned a lot.

Review for Whale Watching - Morning

4 months ago
5/5

The whale tour was well organized. The infos about whales was very interesting and well presented.

Review for Whale Watching - Morning

4 months ago
5/5

Service: The complete experience was first class from booking with Blair, then the Staff Bruce, Rob and Bob onboard the vessel seeing lots of whales, we all thoroughly enjoyed the day
Product: Excellent service from all the staff, the skipper first mate and commentator.

Review for Whale Watching - Afternoon

4 months ago
4/5

Service: Le personnel est agréable
Product: Animateur était intéressant.
L’équipage était sympa
Les baleines présentes

Review for Whale Watching - Afternoon

4 months ago
5/5

Would recommend and buy from them again. Good value. I liked how the crew kept checking up on everyone because of the swell

Review for Whale Watching - Afternoon

4 months ago
5/5

Service: We wanted whales and we got whales. We also got funny stories and some education about them.Very friendly, personable staff and would answer any questions.
Product: The crew was entertaining and knowledgeable. We got our whales and it was fantastic.

Review for Whale Watching - Afternoon

4 months ago
5/5

船上解說很有趣,也有看到很多鯨魚並捕捉到很多可愛的畫面!

Review for Whale Watching - Afternoon

5 months ago
5/5

Had a great trip, stay were really knowledgeable and friendly. Would definitely recommend to anyone! But wrap up warm it gets cold out at sea!

Review for Whale Watching - Morning

5 months ago
5/5

Great fun trip!! Very nice crew and very informative.

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: Good cruise, would've been cool to see a few more whales as they were hiding from us for a little while, but was awesome nonetheless!!
Product: Purchase was easy, and much cheaper than what we pay in NZ

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: Very friendly relaxed host with knowledgeable base. Crew all professional and never felt unsafe in any way. The whales were very beautiful and a spectacle. A must see.
Product: Excellent value for money. Catamaran clean and well run.

Review for Whale Watching - Afternoon

5 months ago
4/5

Service: The tour was well organised despite the seas which was outside their control. Bob told us interesting facts about whales and was caring of those on board. Our group of 4 enjoyed the trip.
Product: We enjoyed the experience

Review for Whale Watching - Afternoon

5 months ago
5/5

It was awesome and enjoyable ride! Very experience captain and staffs.

Review for Whale Watching - Afternoon

5 months ago
5/5

Good quality vessel, plenty of seating options
Staff were super - helpful and loads of interesting facts

Review for Whale Watching - Morning

5 months ago
5/5

Very helpful crew - especially in the rough seas. Commentary on the humpback whales was very informative.

Review for Whale Watching and Taronga Zoo

5 months ago
5/5

We got a great deal from here! Whole process was easy and pleasant! My boyfriend and I had fun seeing the whales! Only wish the boat we had, had more open space on both floors so everyone could get a chance to see as when a whale was spotted everyone was going to one side and trying to tiptoe to see. Other than that it was an amazing experience! :)

Review for Whale Watching - Afternoon

5 months ago
5/5

Great experience

Review for Whale Watching - Afternoon

5 months ago
2/5

Professional, safe. Hard to hear commentary especially from downstairs. No breaching but these are animal behaviour you cannot control.

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. Our cruise offers live, personalised commentary providing whale insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. Also, being on the open ocean can cause issues with volume due to external noise. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We are also disappointed to hear you did not witness a whale breach. However, as you mentioned, we are experiencing these animals in their natural habitat so we have no control over the activity level. Our staff are trained to provide the best experience with the whales they do spot. We also have a Whale Guarantee that provides a free Whale Watching Cruise to customers if no whales were spotted on the cruise.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

5 months ago
5/5

Fantastic experience! Great information and quite a bit of time spent looking for whales.

Review for Whale Watching and Taronga Zoo

5 months ago
4/5

船太晕了,海上风很大,看了次鲸回家还发烧了,真是花钱受罪。不过这次经历还是很值得的,看到了鲸鱼在彩虹下跃起,简直比画还美。

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: Amazing experience. I loved everything, the punctuality, the kindness of the crew, the professionalism. They have been checking for sick people every time, they were smiling, very kind. Someone explained the whole time about the whales, it was really interesting. I would advice the experience to everyone, it is really worth it, and I would certainly buy other services.
Product: Very easy to book and pay.

Review for Whale Watching - Morning

5 months ago
2/5

More whales but realise that's hard to deliver

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. We apologize that you were not completely satisfied with your experience on our Whale Watching Cruise. Unfortunately, because the whales are wild and we are experiencing them in their natural habitat, there is nothing we can do to control the activity level of the whales. However, our staff on board have been trained to locate the whales to the best of their ability and to provide the best cruising experience possible with the whales they spot. We also have a Whale Guarantee that provides a free Whale Watching Cruise to customers if no whales were spotted on the cruise.
Thank you once again for your feedback.
Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

5 months ago
5/5

Service: It is a fun trip. We did see the whales as advertised. Staffs are friendly and funny.
Product: Beautiful sun in the afternoon time. Good for taking photo.

Review for Whale Watching - Afternoon

5 months ago
4/5

Service: GOOD SERVICE GOOD KNOWLEDGE, INTERESTING COMMENTARY, SAW WHALES
Product: I always leave room for improvement lol

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: Excellent commentary throughout.
Safety talk was humorous but covered all the necessary procedures.
Product: Commentary was excellent. A lot of facts with no bs. 😊

Review for Whale Watching - Morning

5 months ago
4/5

Hi, saw lots of whales, commentary was excellent, Couldn't fault the crew.
Onsnorkelling boat trips in Queensland the crew have sold/given out sea sickness pills to avoid passengers getting ill. Maybe something you should consider?

Review for Whale Watching - Afternoon

5 months ago
2/5

Service: The commentary provided was friendly and interesting, and the staff on the boat were helpful.
When I first purchased my booking I was given a reservation, but not told that I had to exchange it for a ticket. I had to step out of line on the day of the cruise to get the actual ticket. This could have been avoided by just providing me with the ticket when I purchased my booking.
Product: Fun experience overall, but it really depends on what the whales are doing, which can't be controlled by tour company.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service– so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too. However, we are disappointed to hear you found our check in procedure challenging. We try to be as clear as possible about our boarding procedure at the time of booking. We apologize that you did not find this to be the case on this occassion. Please be assured we will send your feedback to our reservations manager for review.

Thank you once again for your feedback.

Kind Regards,Head of Customer Service

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: The crew was great and attentive. The boat was well-equiped and perfect for whale watching.
Product: It was a very rainy day and not the best to see some whales. The crew should cancel when it is too rainy because it doesn't give us the opportunity to see whales properly.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.
We are disappointed to hear that you were not satisfied with your experience on our Whale Watching experience. We can assure you that our Whale Watching Cruises only operate when we have extensively analysed that it is safe to do so dependent on swell and wind. The whales tend to enjoy the rain and are often more active during this time.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Morning

5 months ago
4/5

Service: Good discounted price of only AUD55 per pax, the cheapest whale watching cruise we found in Australia and North America. We did see a few whales on a number of occasions but a bit too far away though. Very nice weather and the sea was calm. Highly recommended.
Product: Staff not too polite and not informative. She didn't bother to explain to us how we could get free ferry transfer from Darling harbour to Circular Quay to join the whale watching cruise.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are glad you had a good time on our Whale Watching Cruise. However, we are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. Please be assured your feedback has been forwarded to our reservation and hospitality managers for review.

Thank you once again for your feedback.

Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

5 months ago
4/5

Service: Great cruise
Product: Good cruise entertaining staff

Review for Whale Watching - Morning

5 months ago
5/5

Service: Great commentary, saw many whales.
Product: It was a fun morning sailing & looking for whales.

Review for Whale Watching - Morning

5 months ago
4/5

The services was great and we had a wonderful time. But I wish the Captain would be more attentive or make more announcements when he decides to speed up the boat. Because I was fallen down on the deck when the boat accelerated suddenly, I still have a sore bottom after a few days

Review for Whale Watching - Morning

5 months ago
5/5

Awesome experience and Paul was an excellent guide and his knowledge and passion are the best

Review for Whale Watching - Afternoon

5 months ago
5/5

Very knowledgeable and approachable guide (Vanessa) and caring crew. The safety and well-being of all passengers was always their priority. Great value for money as well.

Review for Whale Watching - Afternoon

5 months ago
4/5

Service: Ze deden hun best om dicht bij de walvissen te komen. Lastig dat op het buitendek weinig ruimte was voor alle passagiers en dat de ramen van het binnendek nogal vies waren, zodat er lelijke vlekken op de foto's kwamen.
Product: We hebben walvissen en dolfijnen gezien. Het voldeed aan de verwachtingen, al hoop je altijd op een walvis heel dichtbij.

Review for Whale Watching - Afternoon

5 months ago
5/5

The crew were highly trained and knowledgeable with regards to the Whale Watching Cruise. They give insights and trivias while on the tour which is great. Definitely highly recommended. Had a wonderful time.

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: Very professional, knowledgeable and courteous staff.
Product: Great value for a wonderful afternoon

Review for Whale Watching - Afternoon

5 months ago
4/5

Good Whale watching experience. 1 issue was the boat was very crowded, but managed to see the whales

Review for Whale Watching - Afternoon

5 months ago
5/5

Service: Comfortable cruise. Commentator Ben was very knowledgable.
Product: Easy to book online and fuss-free

Review for Whale Watching - Afternoon

5 months ago
5/5

会推荐给其他人。船长非常有经验,我们去的那天下雨,风浪较大,以为看不到鲸鱼了,但是船一直在寻找等待,终于看到了!不虚此行!

Review for Whale Watching - Morning

5 months ago
5/5

Despite awful weather it was very nice trip, of course we've seen several whales.

Review for Whale Watching - Morning

6 months ago
5/5

Service: First time and what a great experience. Crew were fantastic and kept us entertained for the entire cruise. The whales weren't in a playful mood but we did see quite a few with some travelling in pairs which we were able to follow plus as a bonus a large pod of dolphins.
Product: We booked online but the Tuesday we'd booked was cancelled due to atrocious weather. As we had come into the city for your Vivid cruise we popped into your Darling Harbour shop and were able to change both bookings around. So many thanks for making what was appearing to be a disaster into an experience we thoroughly enjoyed.

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: Whale Watching Cruise (afternoon)
Saw lots of whales which made 3 little girls extremely happy.
Crew were professional and courteous. Happy to answer any questions and provided us with interesting facts throughout the cruise.
They treated the marine life with respect by following rules on distance for viewing (not like some other vessels that we witnessed).
Thankyou for a great experience.
Product: Process was easy and we felt the price was reasonable.

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: Everything was brilliant.! Staff the boat the whales everything! Couldn’t fault it! Thanks for a brilliant day out
Product: We had plenty of time to watch the whales the boat wasn’t over crowded we had very comfortable room it was great

Review for Whale Watching - Afternoon

6 months ago
5/5

Good job on the team! We saw some whales, a lot of dolphins and also sea lions.

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: The cruise was great and we saw quite a few whales breaching out there so a successful day. The crew were friendly and Paul, the commentator was great and very informative as well.
Product: Purchase online was easy, but the price is not so competitive compare to that of your competition being cheaper and some including catering in the price. Is there any special/voucher code for return customers should I wish to go again and probably take friends with me >

Response from Captain Cook Cruises: Dear Customer,
Thank you for your review of your Captain Cook Cruises experience. We are glad to hear you had a wonderful time on our Whale Watching Cruise. We believe our pricing to be equal to many other Whale Watching cruises on the Sydney Harbour. Pricing is subject to availability and as per our terms and conditions, our pricing can fluctuate at our discretion. Please contact us through our Whales Play Facebook page and submit your best photographs from your cruise for an opportunity to win a free whale watching cruise.

Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: On time. Nice boat. Went to a lot of effort to see whales. Also saw dolphins and sea lions. Not crowded so could see everything.
Product: We saw lots of whales. It was a great afternoon. Lovely scenic trip

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: The friendly and informed staff gave a running commentary that was very informative. The crew wasted no time in getting us to find a pod of whales quickly and managed to apply good judgment in navigating us to stay close to the course the whales have taken in their migration.
Product: Affordable, no fuss, no worries..

Review for Whale Watching - Morning

6 months ago
5/5

Great service and helpful crew

Review for Whale Watching and Taronga Zoo

6 months ago
4/5

Great professionalism in finding whales and take care of all participants. Great knowledge and experience on sea lives around Sydney ocean. Our experience could be better if waves were not that strong to make many of us threw out in the middle of the cruise excursion.

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: Thoroughly enjoyed our Whaling Cruise on Monday of the June long weekend. Staff were very professional & friendly and the commentary & scenery magnificent. Lots of whales spotted. Not disappointed :)
Product: The cruise delivered on many levels.....friendly courteous staff, excellent commentary and yes lots of whales spotted.

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: yes I would
Product: great service and commentary

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: Very nice to be greeted and farewelled,
The marine biologist was excellent and encouraged questions.
Product: I think grandparents should be given a seniors discount to enable them to afford to take their grandchildren.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are pleased to read that you enjoyed your time on our whale watching cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. We believe our pricing to be reasonable for the whale watching experience. Our pricing is as per our terms and conditions. However please be assured your suggestion will be forwarded to our management for review.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Morning

6 months ago
5/5

体验很好,看到了海豚和鲸鱼

Review for Whale Watching - Morning

6 months ago
5/5

Service: Staff were very good
Product: Very easy from start to finish

Review for Whale Watching - Morning

6 months ago
2/5

too dizzy in the ship !did not see many whales !too far away from the whales ,can not see clearly!but thanks !

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you found the cruise too dizzy and couldn’t see many whales. Unfortunately, whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible. There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. At all times, our cruises operate with the safety and enjoyment of both our passengers and the whales. We apologise that you were unable to get a close encounter with the Whales.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Whale Watching - Afternoon

6 months ago
2/5

Cruise was fine, even in rough seas that you warned us about. Getting on and off was a breeze, no issues there. Got to see whales that weren't exactly cooperating. What gets only 3 stars is Jessica, your whale biologist who presumably knows her stuff but couldn't communicate very well at all. She kept repeating the same information over and over.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that our cruise only operates when the conditions are favourable for viewing whales. We are disappointed to read that the commentary on your cruise wasn’t to your standards. Please be assured your concerns have been forwarded to the relevant department. Our cruise offers live, personalised commentary providing whale insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

6 months ago
5/5

The crew were great!

Review for Whale Watching - Afternoon

6 months ago
4/5

Service: Great experiences and easy to join the cruise.
Product: Simple to purchase online

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: Was a great cruise and Vanessa the marine biologist was excellent
Product: Was a great cruise and Vanessa the marine biologist was excellent

Review for Whale Watching - Morning

6 months ago
5/5

Service: Audience engagement was great. Lovely commentary by Vanessa. Captain and crew were very friendly and caring. Kudos to the whole crew 😊
Product: Audience engagement was great and lively commentary by Vanessa. Captain and crew were friendly and caring.

Review for Whale Watching - Morning

6 months ago
4/5

We booked the whale watching tour and saw a couple at a long distance away (200-300M away) but no breaches or other sea life activity. We knew it was early in the season and didn't expect much. It was a nice ride out to the Tasman Sea and some very nice scenery along the coast. The crew did the best they could. They did offer us a rain check that could be use between now and October but we were on our final day of vacation from the USA and wouldn't be returning to take advantage of it.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. There are strict guidelines on how close vessels of all kinds, from kayaks to cruise boats, can approach whales. It also depends if there are calves in the pod and the number of vessels in the area. As a guideline, the approach distance can range from 100m to 300m. At all times, our cruises operate with the safety and enjoyment of both our passengers and the whales. We apologise that you were unable to get a close encounter with the Whales. Whilst our crew try their best, whales are unfortunately very unpredictable. We apologise for the inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Morning

6 months ago
5/5

Service: What a great experience! We were lucky to see few whales- the commentator was excellent giving good info and the boat moved around close to the whales.
Will definitely do it again!
Product: Great experience, excellent commentator very knowledgeable!
Maybe a bigger choice of snacks on board would be nice as it is a 3hour cruise, kids got hungry and found the choice very limited.

Review for Whale Watching - Morning

6 months ago
5/5

Service: Loved the tour guide Bob, and the insightful notes about whales that we never knew.
Product: The captain drove to the open waters where we saw quite a few whales! Although the whales didn't do any fancy flip, they came near the cruise and we got to see them up close - amazing experience! Bob (tour guide) was also helpful to tell us what to look out for in order to spot whales. What a lovely experience we had in Sydney!

Review for Whale Watching - Afternoon

6 months ago
2/5

Service: nothing special
Product: the title should be "Whale fin watching" or "Whale water sprouting watching"

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. Unfortunately whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: We had an amazing trip looking for hump back whales. The crew were friendly and the captain explained details about the whales and their journey.
Product: Excellent whale watching experience.

Review for Whale Watching - Afternoon

6 months ago
5/5

Service: Great service, friendly and professional
Product: We didn’t manage to see humpbacks the first time we went out (only minkie whales) so were given a voucher for a free return. Went back the next day and say Humpbacks 🐋, minkie whales 🐳 and her calf, dolphins 🐬, albatross amd much more, fabulous!

Review for Whale Watching - Morning

6 months ago
2/5

Service: The sighting of whale is quite disappointing.

The speakers were not working in the lower deck thus unable to hear the narration
Product: Easy and straight forward

Response from Captain Cook Cruises: Dear Zaviour,

Thank you for your review of your Captain Cook Cruises experience. Unfortunately whales can be unpredictable, but please be assured that we endeavour to give our customers the best opportunity to see whales as possible. We apologise that the sound system wasn’t function for your cruise, and we will address this immediately. We are pleased to read that you found the service easy and straightforward.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Whale Watching and Taronga Zoo

6 months ago
5/5

Fabulous morning cruise. Vanessa, the guide was brilliant. We saw humpback whales, a mother and calf Minky whale, along with dolphins and albatross. Fantastic value for money, would highly recommend to anyone.

Review for Whale Watching - Morning

6 months ago
5/5

Service: Very good tour! Booked another trip!
Product: All good online, but then I had to go to the counter. Would prefer e-ticket.

Review for Whale Watching - Afternoon

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