Sightseeing Cruises

A must do experience for every visitor to Sydney. Discover the most beautiful harbour in the world on a sightseeing cruise that takes you leisurely into the most beautiful and fascinating coves of Sydney Harbour with commentary. Cocktails or afternoon tea, outer harbour whale watching or education cruises. All at great value prices.

ALSO AVAILABLE

  • Hop On Hop Off 2-Day Harbour Explorer - All the freedom of a ferry with the helpful guidance of a sightseeing cruise. Visit up to 11 famous attractions with one easy pass and save up to 45%
  • Whale Watching Cruises - See Humpback whales playing off Sydney during the annual migration May-October

Harbour Story Premium

  • Quality sightseeing cruise experience aboard premium sightseeing vessels
  • Captain’s morning or afternoon tea box selection
  • Glass of sparkling wine
  • Vittoria coffee or a selection of fine teas
  • Personalised commentary of the stories of Sydney
  • Million dollar views
  • Daily from 10.00am & 2.15pm, up to 2 hours
  • Menu
From $49.00

Harbour Story

  • Sydney's best sightseeing cruise experience aboard premium sightseeing vessels
  • Unlimited self-serve coffee, tea & biscuits
  • Personalised commentary of the stories of Sydney
  • Million dollar views
  • Daily from 10.00am & 2.15pm, up to 2 hours
  • Menu
$49.00

Cocktail Cruise

  • Daily from 5.00pm, up to 1.5 hours
  • Cruise on MV Sydney 2000*
  • One complimentary house cocktail or glass of wine or beer or softdrink 
  • Million dollar views

Harbour Highlights

  • Daily from 2.30pm, up to 1hr 15min
  • Cruise on MV Sydney 2000*
  • GPS commentary
  • Main Harbour sights
$39.00

Inner Harbour Loop

  • Daily departures, approx. 1 hour cruise
  • One single Inner Harbour Loop between Circular Quay & Darling Harbour
  • See the Opera House, Darling Harbour & cruise under the Harbour Bridge
  • Valid on any single departure throughout the day

Outer Harbour Loop

  • Daily departures, approx. 1 hour cruise
  • One single Outer Harbour Loop from Circular Quay
  • Main Harbour sights with million dollar views
  • Live commentary on most departures
  • Valid on any single departure throughout the day 

Inner & Outer Harbour Loop

  • Daily departures, approx. 1.5 hour cruise
  • One single Inner Harbour & Outer Harbour Loop departing from Circular Quay & Darling Harbour 
  • Main Harbour sights 
  • Live commentary on most departures
  • Valid for any single departure on each loop throughout the day 

Sydney Flexi Pass 3 Attractions

$125.00

Sydney Flexi Pass 5 Attractions

$185.00

Select cruise and date below View Special Offers

Cruises do not operate Christmas Day. Special or limited timetables operate on 26 & 31 December, 26 January and selected special events.

Accessibility for people with a Disability Policy 

Special Conditions apply to all Special Offers

Other Cruises - Special Events

New Years Eve
December 31
Australia Day
January 26
Valentines Day
February 14
Christmas Day
December 25
Boxing Day
December 26
Vivid Festival
May - June
Melbourne Cup
November
Mothers Day
May
Fathers Day
September
Seniors Festival
March
Christmas Parties
November - December
Christmas in July
July
Big Ships in Sydney
Year Round
Food Festival
Good Food Month
School Holiday Fun
Great Offers for Kids
Whale Watching
May - November
Earth Hour
March
Biennale
March - June 
Sydney Royal Easter Show
March - April
Gift Certificates
Order online & save 

91 % approval from 303 responses

Date
Rating
20 hours ago
5/5

Thought the overall experience was excellent, our tour guide was excellent and personable - gave out so much information suggested googling after the trip. The information was faultless. The ride smooth. The food left a bit to be desired thought the boxes couldn't have been nicer.

Review for Harbour Story Premium - Morning

24 hours ago
5/5

Service: This was a wonderful day with great service and a very clear guide.
Product: Enjoyed this very much

Review for Harbour Story - Morning

6 days ago
5/5

Good service, left on time very informative

Review for Harbour Story Premium - Afternoon

1 week ago
2/5

Service: The whale watching cruise is too much bumpy when sailing and maybe we are in the end of the whale watching season and the sea is not so calm but we still manage to see some whale. The whale watching cruise crew is awesome and give us very good service.
Product: Cruise window is dusty and not clear enough to view the scenes along the cruise. Probably it’s caused by a cloudy day. Kind of bored for us and we might enjoy more if on a open air boat.

Review for Cocktail Cruise

2 weeks ago
5/5

Excellent storiestold on trip around Sydney Harbor ! Great views.

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

スタッフの方は皆親切で、素晴らしい接客を受けました。スパークリングワインや紅茶、クッキーをいただきながら、気持ちよくクルーズを楽しめました。船から見るオペラハウスやハーバーブリッジをはじめ、どの景色も最高でした。また、他の乗客もフレンドリーな方が多く、写真の撮り合いや会話を楽しみました。素敵な時間をありがとうございました。次は夜景クルーズに乗りたいです。

Review for Harbour Story Premium - Morning

2 weeks ago
2/5

Zelfbediening !had hogere

Review for Harbour Story - Afternoon

2 weeks ago
4/5

Service: The cruise was smooth and staff helpful. The commentary was interesting and we learned a alot It was a very pleasant way to spend some time on the harbour.
However, booking the tickets online was not easy. We nearly gave up. In the end I still did it wrong!
I would not recommend using your online booking service. You really need to ensure it meets the needs of all digital users.
Product: as above, I have explained it.

Review for Harbour Story - Afternoon

2 weeks ago
4/5

Service: Commentary was thorough & exceptional.
Tea & coffee appreciated.
Product: Good value for the length of time on the water.

Review for Harbour Story - Morning

2 weeks ago
5/5

Service: Great vessel - friendly staff and live commentary
Product: Great vessel, friendly staff, live commentary and not too crowded

Review for Harbour Story Premium - Morning

2 weeks ago
5/5

Service: My cousin visited from New York so I wanted an explanatory experience for her. Elizabeth, on the microphone, was fantastic I even learnt a few things.
Product: Excellent commentary by Elizabeth.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Service: The service was excellent and staff very professional and approachable
Elizabeth who talked us through the tour was absolutely brilliant. Full of interesting information about the area from pre white immigration up to present day. A very interesting introduction to Sydney Bay.
Product: Booked on line it was quick and easy

Review for Harbour Story Premium - Morning

2 weeks ago
4/5

It was difficult to hear the guide on the rear deck. Great in all other respects.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

Excellent cruise. The guide was very knowledgeable.

Review for Harbour Story Premium - Afternoon

2 weeks ago
5/5

素晴らしい眺め
説明が面白い
ゆとりある空間
ティーとクッキーがフリー

Review for Harbour Story - Morning

2 weeks ago
5/5

Service: Awesome sight seeing trip. We did the premium package and was worth it. Lovely muffins. The narrative along the way was interesting and the guide very knowledgable.
Product: We all had a relaxing time on an amazing boat.

Review for Harbour Story Premium - Afternoon

3 weeks ago
5/5

Service: The cruise it self was fantastic. The guide was very informative and engaging. When due to plane issues traveling to Sydney from Uluru we missed our cruise, Captain Cook Cruises was very helpful in rescheduling our cruise.
Product: The cruise was a great value

Review for Harbour Story Premium - Morning

4 weeks ago
5/5

Service: Good price and great service
Product: Very enjoyable time, picturesque views of Sydney, great guide and service in general

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

Service: Great cruise, not very crowded when we went. Knowledgeable guide. Highly recommend for those interested in a thorough ride around the harbours of Sydney (beyond just a ferry ride).
Product: Highly recommend this tour for those interested in a thorough ride around Sydney's harbours (beyond just a ferry ride).

Review for Harbour Story - Morning

1 month ago
5/5

Service: A great experience, tour commentary was very informative, all staff very helpful
Product: Straight forward booking process, ticket collection was easy and efficient

Review for Harbour Story - Afternoon

1 month ago
5/5

Captain Cook delivered an experience equal to the description. Believe what you read about the tour.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Great boat and the commentary supplied was informative and well presented. Enjoyable for all the family.

Review for Harbour Story - Afternoon

1 month ago
4/5

2時間という時間も適切だったし、スタッフの対応も良かったです。

Review for Harbour Story - Morning

1 month ago
5/5

Service: Just the right amount of time and information to get a great overview of Sydney Harbour.
Product: Good value for the experience.

Review for Harbour Story - Afternoon

1 month ago
4/5

Elizabeth was amazing. Bright, friendly and a mine of really useful information.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

The cruise was great; the boat was great; the narration was excellent. We had a great time. Well worth it!

Review for Harbour Story - Afternoon

1 month ago
4/5

Service: Pleasant service but certainly not overly engaging on any special level to warrant 5 stars. There was a very noisy and disrespectful school group from WA onboard and the neither commentator nor crew did anything to ask the teacher to rein the youngsters in to the detriment of everyone else's enjoyment.
Product: The noisy school group the staff/crew did nothing about. Very disruptive.

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Great experience with the cruise over 2 hours with the interesting story about the habour and scenery around. Great drinks, great snacks and great people.

Review for Harbour Story Premium - Afternoon

1 month ago
4/5

The story of the discovery, the presenter and her impeccable knowledge, friendly staff

Review for Harbour Story - Afternoon

1 month ago
5/5

Service: Great trip around Sydney harbour. Bruce, Bob, Brandon and Judy did a superb job as captain, crew and compere.
Our only concern - the captains morning tea selection - nearly everything had nuts in it. Please include some lamingtons back in the pack
Product: Cruise was awesome. Judy did a brilliant commentary. As I said our only concern was that 2 out of 4 of us have nut intolerance. The box didn't name the product we were eating and then it was a challenge to read the side of the pack. Ultimately we paid for premium and couldn't eat and we don't drink alcohol so a few soft drinks, coffee and a fight between us for the cheese and bickies. Still a wonderful day on the harbour

Review for Harbour Story Premium - Morning

1 month ago
5/5

Fantastico

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: Really professional outfit and very well valued! A must-do Sydney experience - thank you! Commentary was second to none!
Product: Brilliant commentary and wonderful experience! Thank you for a lovely afternoon

Review for Harbour Story Premium - Afternoon

1 month ago
5/5

Service: Most enjoyable afternoon cruise that went further down and upstream than expected. A delightful commentary. As an avid rrader of early settlement history, I was amazed by how much new information I gleaned from our tour guide. Most highly recommended.
Product: Fantastic afternoon cruise. Very informative and enjoyable.

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Great attention to customers, personable service and much fun!
Product: Easy and straightforward to book

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Friendly, efficient and the commentary was very clear to understand.
Product: Thought a better choice of afternoon tea would improve the experience.

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: The cruise was relaxing.
Product: The cruise was amazing. Will go back!

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Tour guide was excellent

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Nice shop and superb narration around the bay.
Product: Efficient processing for tickets

Review for Harbour Story Premium - Afternoon

2 months ago
4/5

Service: Relaxing cruise to see the nice sydney harbour
Product: Relaxing cruise with opportunity to learn more about Sydney

Review for Harbour Story - Morning

2 months ago
5/5

Fabulous staff from the boat entry to the end of the tour. Lovely drinks and snacks.

Review for Cocktail Cruise

2 months ago
5/5

A wonderful day on the Harbour and very informative. It was a for my fathers 82nd Birthday and he absolutely loved it

Review for Harbour Story - Afternoon

2 months ago
5/5

It was great. Well paced, timely, informative, and fun. I do recommend this tour.

Review for Harbour Story - Afternoon

2 months ago
5/5

Service: Great commentary about Sydney Harbour
Product: Great commentary about Sydney Harbour

Review for Harbour Story Premium - Afternoon

2 months ago
5/5

Service: Informative and engaging presentation. Gave us an awareness the history and sites of Sydney.
Product: Straight forward online booking

Review for Harbour Story - Morning

2 months ago
5/5

Service: We always take visitors to Sydney on a Captain Cook cruise. Love them!
Product: Very informative and interesting

Review for Harbour Story Premium - Afternoon

2 months ago
2/5

Impressive boat and courteous staff dampened only by the cruise' narrator (Aug 31 cruise) - she was neither engaging nor entertaining, boring us almost to sleep. Weather was dreary as it had been raining but that was beyond control. Would have been memorable for our foreign guests (friends visiting Sydney for the first time)- had we at least had a lively narrator.

Response from Captain Cook Cruises: Dear customer,


Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the commentator on your cruise was not up to your standards. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.


Thank you once again for your feedback.


Kind Regards,


Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story Premium - Afternoon

3 months ago
4/5

Very pleased journey from ticket booking, getting on board, presentation in the cruise.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Lots of viewing areas on the ship! The tea was delicious!! The ship’s guide was very pleasant and informative!!!

Review for Harbour Story - Afternoon

3 months ago
5/5

Service: Very efficient ticketing system Excellent commentary on board. Friendly crew and capable captain!
Very enjoyable and learnt a lot about the history of Sydney
Product: See comments in my review

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

We had a wonderful experience. The accommodation, food and service was amazing. Alex our waiter could not do enough for us. The tour of the caves was very interesting and worthwhile exploring.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Excellent. The guide is extremely passionate and knowledgeable.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Good price for the value

Review for Harbour Story Premium - Afternoon

3 months ago
2/5

It was hard to hear the commentary as there were too many people on board and many of them were chatting.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. As you’re aware, finding the right balance of volume can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards, Head of Customer Service Captain Cook Cruises

Review for Harbour Highlights

3 months ago
4/5

Good value for the price. Interesting commentary as you go through the tour. Easy to find your way on board at wharf 6. Enjoyable way to see the sights and get your bearings in Sydney.

Review for Harbour Story - Afternoon

3 months ago
5/5

Service: We joined The Harbour Story Tour in early August 2019.
Easy booking! Detailed commentary!
Served with Tea & Coffee, chewy and crunchy cookies
Awesome harbour view on rooftop where you can capture the spectacular shots of
Sydney Harbour
Superb!
Product: Value for money! Good bargain! Highly recommended!!

Review for Harbour Story - Afternoon

3 months ago
5/5

El recorrido, las explicaciones, la cortesía, magníficos.
Solo cambiaría la composición de los cakes and cheeses que ofrecen con el ticket premium, ya que 3 pasteles son demasiado, vs un solo pedacito pequeño de queso.
Por lo demás, todo perfecto!!!

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Very simple to book, friendly and helpful staff. Great way for a couple of Pommies to get a feel for Oz.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Great Sites. Great information & stories. First Class

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

We enjoyed the harbour cruise and found the guide to be informative and knowledgeable.

Review for Harbour Story - Afternoon

3 months ago
5/5

Service: Very good..
Product: Amazing life experience on cruise and very nice sight-seeing. The Premium option was very good with Commentary and other things.

Review for Harbour Story Premium - Afternoon

3 months ago
5/5

Service: Service was great.
Product: Very relaxing and informative.

Review for Harbour Story Premium - Afternoon

4 months ago
4/5

Service: Table service was good. Bar person was a little arrogant
Product: The cruise was ok the staff seemed busy setting up tables for the next cruise which destroyed the atmosphere

Review for Cocktail Cruise

4 months ago
5/5

Easy to book, the guide was fantastic and the bubbly and afternoon tea were lovely

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Well organised

Review for Harbour Story - Afternoon

4 months ago
5/5

Service: Excellent informative commentary. Beautiful vessel and facilities. A perfect Sydney experience for a short-stay overseas visitor.
Product: Excellent value for the cost.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Whenever I visit Sydney I always factor in the Captain Cook Cocktail Cruise that leaves from Darling Harbour. I never tire of it. I find that it is at a convenient time of day (I've done all my day activities and it doesn't interrupt dinner plans), it's affordable, I get a free beer and nibblies (which is quite enough for the hour and a half), the staff are always super friendly...and just look at that view! Whether it's summer and I can see everything, or whether it's winter and you watch the sun set and the lights turn on....I just love it. See you next time

Review for Cocktail Cruise

4 months ago
5/5

Service: Very interesting. Must join this activity. I love it.
Product: Good price. Quick confirmation.

Review for Harbour Highlights

4 months ago
2/5

Service: I was on the top deck, should have been more seating as there were many elderly people who were Chinese visitors. There was no comnetery
Product: It was good value for money

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are disappointed to hear you did not have a wonderful time on our Harbour Highlights Cruise. On this cruise, our GPS commentary is used to provide a general insight into the history and fun facts of the harbour. This is set at a volume so as to not interrupt or be obtrusive to the conversations and ambience of fellow passengers, whilst still at an appropriate volume for customers to listen to at their leisure. If customers prefer a live, personalised and interactive commentary, we provide live commentary on our Harbour Story cruises. Also, we attempt to provide as much seating as possible on board our cruises and we apologise that you did not find this to be the case on this occasion. Thank you once again for your feedback. Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Highlights

4 months ago
4/5

Service: Enjoyed the ~2 hour harbor cruise.
>What you did well: Boarded and departed on time; did not rush; provided enough refreshment to satisfy even finicky people.
>What you might consider for improvement: Place additional loudspeakers around the ship so I don't have to choose between concentrating on hearing the narration and taking photographs/video.
Product: already did in previous panel

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Beautiful cruise around the Harbour, lovely ending to our trip! Friendly and helpful staff

Review for Cocktail Cruise

4 months ago
5/5

Service: The Captain Cook Cruise's staff are very friendly and professional from booking the cruise, picking up the tickets and on the boat.
Product: The Harbour Story Premium cruise is great value. Not only did I receive a fantastic cruise on Sydney Harbour, but the welcome champagne was a relaxing way to begin, the cruise commentator was excellent, and the afternoon tea was very thoughtful and extremely delicious.

Review for Harbour Story Premium - Afternoon

4 months ago
1/5

Service: 14:30 departure means 14:15. I was there at 14:00 but the ticket counter lady told me “next boat at A2” at 14:12 minutes. So guess what, I missed it for queuing and not very wise advice.
Product: Did it online, no advantage at all but risk of missing the bot

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our cruise times are listed on our website for complete transparency for our customers and we follow this as closely as possible. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Harbour Story - Afternoon

4 months ago
5/5

Service: The tour was great! left the dock on time and the commentary was informative and to the point.
A good way to see Sydney Harbour.
Product: Commentary very informative and agoodway to see a different side of Sydney.

Review for Harbour Story Premium - Afternoon

4 months ago
5/5

Service: From the very start, booking a special charter and also booking people on the Lunch Buffet Cruise, the team at CCC's couldn't have been more helpful. Dealing with last minute changes, they were helpful and happy always.
Product: Private Charter easy to organise last minute and Lunch Buffet Cruise had those who did this proclaiming the meal was fabulous.

Review for Harbour Highlights

5 months ago
5/5

Interesting and entertaining commentary re Sydney harbour and Australia history

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Friendly service from all of the employees. The tour itself was very relaxing and informative. The tour guide told us about the interesting history of the harbor, all with a relaxed and soothing voice. He was even mindful of the residents living in the nearby houses and stopped his speaking when we neared their homes. The boat was a large one that had plenty of space to sit on the top deck or downstairs out of the cold.
Product: Very well priced. Booking online was easy. I wasn't able to print my tickets before I went, but it wasn't a problem when I got there.

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: The tour was superb with the narrator providing detail about different aspects of the harbor.
Product: The tour contributed to my understanding of the city, why it is where it is and how it came to be so important.

Review for Harbour Story - Afternoon

5 months ago
5/5

Thank you for my complimentary birthday afternoon tea cruise. It was wonderful!
Going on a weekday afternoon, June 12th, it wasn't crowded and the lady doing the commentary was great. A beautiful 2 hours on our wonderful harbour!
Thank you

Review for Harbour Story - Afternoon

5 months ago
5/5

Paid bit extra for Premium - well worth it
Thoroughly recommend

Review for Harbour Story Premium - Afternoon

5 months ago
5/5

Service: Great service, comfortable boat with plenty of room. Very informative tour, loved it.
Product: Very informative, enjoyed it very much

Review for Harbour Story Premium - Afternoon

5 months ago
4/5

Service: Relaxed and informative but needs some shade rather than having to go indoors.
Product: Fabulous views around the harbour.

Review for Harbour Story - Afternoon

5 months ago
5/5

Wonderful complementary cruise for both my partner and me on our birthdays. Thanks!

Review for Harbour Story - Afternoon

5 months ago
5/5

Service: Great commentary. Exactly what we wanted in touring Sydney Harbour
Product: Nice afternoon tea well presented

Review for Harbour Story Premium - Afternoon

6 months ago
4/5

Had a wonderful time on Sydney Harbour with my wife. Enjoyed the premium check in and bubbles on arrival. Even bought several more rounds when the bar opened. Tour was excellent and really enjoyed the commentary. What we weren’t expecting however was the afternoon tea to arrive in ‘boxes’. Literally, mini slices of cake in boxes wrapped in plastic. Seemed very cheap and tacky.

Would have been nice to have a table with tea/coffee and cake on it to help ourselves rather than mini boxes of cake...

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: Informative and a great way to spend a morning in Sydney, learned so much and staff was very friendly.
Product: Easy and fair for the experience, same day

Review for Harbour Story - Morning

6 months ago
4/5

Quasiment parfait ...

Review for Cocktail Cruise

6 months ago
5/5

Service: Very friendly and efficient service.
Product: Very enjoyable and lovely end to the day

Review for Cocktail Cruise

6 months ago
5/5

Service: From the initial online booking experience to being greeted as we boarded the cruise, the friendliness of staff and ease of navigating the website was ooutstanding!
Product: The commentary was well delivered and the service was excellent.

Review for Harbour Story Premium - Morning

6 months ago
5/5

It was excellent. The staff were friendly and very helpful. The cruise was lovely and relaxing. Everything was clean, neat and not rushed.

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Service: The cruise was on time and the staff we friendly friendly. The commentary was very informative and delivered in a very easy listening format. The morning tea was absolutely delicious.
Product: Absolutely good value for money.

Review for Harbour Story Premium - Morning

6 months ago
5/5

A very comfortable cruise and well worth the discounted price we received from What's On .

Review for Harbour Story - Afternoon

6 months ago
4/5

Service: I enjoyed the commentary
Product: The commentary was engaging

Review for Harbour Story Premium - Afternoon

6 months ago
5/5

Would have good to have told of our canapés. I thought they were a bit pedestrian

Review for Harbour Story Premium - Afternoon

6 months ago
2/5

I had booked the cruise as a present from my parents who were over from the UK and my son and I were visiting Sydney from Perth. I checked the accessibility of the vessel as my mother uses a mobility scooter and all looked great. On the ship we went up one level so we could sit in the sun and listen to the commentary. I got seats from inside so my mum could sit down. We couldn't hear any commentary so queried it with staff who said it was only on the lower inside deck or the top outside deck. This was disappointing as the top deck was a huge climb for my mum to do. I went up to the top deck on three occasions and the commentary was not on. I queried this and was told there was a problem with it. When it finally did work I could hear that it was also playing on the front deck on the level we were on but the doors to the inside were locked so we could not access this. This would have been so helpful to have got to as my mum could have sat there and listened to it. We had seen people in this area when the boat came in so was confused as to why we couldn't get to it. Finally my mum made the huge effort to get to the top of the boat so she could enjoy the last 15 minutes of commentary but this upset my Dad so much as he was worried about her falling that he sat on the bottom deck. Overall I felt the whole experience was really disappointing and not the cruise I was expecting to enjoy.

Kind regards

Lindsey

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance of volume can be difficult as each customer has tastes and preferences. We always encourage guests to talk to the Cruise Director on board if they have any concerns. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Highlights

6 months ago
5/5

Service: The commentary was fantastic. Best Sydney Harbour cruise I have been on (this was probably the sixth, showing visitors the sights)
Product: Couldn't have been better

Review for Harbour Story Premium - Morning

6 months ago
5/5

Service: Service was great.
Product: Service was great. Learned a lot from listening to the lady guide.

Review for Harbour Story - Afternoon

6 months ago
4/5

Service: Excellent route around beautiful harbour sites.
Product: Beautiful harbour views, nice route. Very unimpressed with smoking being allowed in close proximity to other passengers.

Review for Harbour Story - Afternoon

6 months ago
5/5

Our tour guide was very good. He was very informative and mixed in a lot of humor with it. The boat was nice,as was the staff.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

The cruise is fanatics, it tour around the Sydney harbour and manage to see the harbour bridge and opera house very clearly. Biscuits and drink are provided through the whole cruise. We enjoy it very much.

Review for Harbour Story - Morning

7 months ago
4/5

Service: Couldn’t hear commentary that well. fortunately, I’d heard it before having worked for CCC in 1991
The savory/sweet snacks included were all pretty sweet.
Product: Good value, long enough tour to see both the main and middle harbor.

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Service: love the commentary
Product: good value , good choice of options

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Service: The Sydney Harbour Story cruise was very good and informative and I could recommend it to anyone visiting Sydney .
Product: Very easy to book online and to collect the tickets at the office on the wharf before the cruise .

Review for Harbour Story - Afternoon

7 months ago
4/5

Service: Good trip, exceptional speaker
, good service on board with great staff attending
poor premium tickets in relation with price
Product: good in general, poor in relation prices and service

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Cozy and comfortable cruises. Large area of open upper deck allows you to enjoy the excellent harbour view. Nice weather also made my day.
Product: Simple and clear website to book my trip.

Review for Harbour Story - Afternoon

7 months ago
5/5

Fantastic cruise and friendly staff

Review for Cocktail Cruise

7 months ago
4/5

Very good. Would take the sightseeing trip again. Covered a lot of historical places

Review for Harbour Highlights

7 months ago
4/5

Service: good commentary
Product: it worked as expected and emailed the ticket

Review for Harbour Story - Morning

7 months ago
2/5

Service: Sound quality of the commentary was very poor. Also the actual commentary was very poor, sounded like the guy was either a little tipsy or in fact suffering with a hangover. Whilst I did enjoy the actual cruise around the harbour, I was left disappointed with the commentary.
Product: Purchase was easily done online with no problems whatsoever.

Response from Captain Cook Cruises: Dear customer, Thank you for your review of your Captain Cook Cruises experience. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour, volume and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruises

Review for Harbour Story - Morning

7 months ago
5/5

Service: Fantastic tour and Tour Guide was very knowledgeable. Good snacks
Product: Good value for money and excellent tour. Tour Guide very knowledgeable,

Review for Harbour Story Premium - Morning

7 months ago
5/5

Service: This was a very well run operation. Loved the narration. Very informative. Smooth ride. Clean, comfortable
Product: Great value. Wonderful guided tour.

Review for Harbour Story - Afternoon

7 months ago
1/5

Terrible service, from ticketing we were sold adult tickets only to reach the cruise to find out that it was already leaving. I then got onboard credit and took a shorter cruise. No one knew how to use that credit onboard. There was milk in the fridge but the bar dude said there is no milk for tea when I went to buy tea. I said there is milk in the fridge behind you, and he just rolled his eyes and said go upstairs I will bring it....the lack of professionalism and service is mind boggling for such a know cruising name.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very disappointing to receive. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Highlights

7 months ago
5/5

Service: Excellent - from ease of booking online to the actual cruise. A very relaxing way to experience Sydney harbour with an enjoyable commentary and plenty of room on board to move around. Fun morning tea. Excellent introduction to Sydney for visiting friends.
Product: No issues - easy to book on line and collect tickets on day of cruise. comprehensive instructions provided.

Review for Harbour Story Premium - Morning

7 months ago
5/5

Overall service and facilities were great. Commentary was also nice.

Review for Harbour Story Premium - Morning

7 months ago
4/5

Service: The service provided was amazing.
Product: Was registered for a Premium cruise but couldn't reach there on time. They swapped my ticket with the Normal story cruise instead but provided me all the services and food which I registered for, for the premium version. It was a pretty good gesture.

Review for Harbour Story Premium - Afternoon

7 months ago
5/5

Service: Very good boat trip, interesting stories and good service.
Product: straightforward booking procedure with easy paypal payment

Review for Harbour Story Premium - Afternoon

7 months ago
4/5

Great experience

Review for Harbour Story - Afternoon

7 months ago
4/5

Service: All smooth and good and courteous service. Easy to book. Good vessel. Comfortable journey.
Only disappointment was the commentary which was pitched to the American tour group, and not to the domestic audience. It was entertainment with a light scattering of information compared with your tours of previous years which were encyclopaedic by comparison. We found the jokes a bit tedious cf the wealth of good stories and history left untold.
Product: All good service but the commentary was disappointing.

Review for Harbour Story - Morning

7 months ago
5/5

Service: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!
Product: Arrived/departed in a timely manner, the vessel was clean and tidy, good service by staff and they were polite, great commentary by the lady and was very thoughtful in suggesting seats. Great pace in sightseeing allowing plenty of chances for photos. Had a great time thanks!

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great service and a beautiful vessel.
Product: Great service and a very great price

Review for Harbour Story Premium - Morning

8 months ago
2/5

My wife and I took the Premiym HarbourCruise at 2:15 on Mar 29th. Cruise itself was good. However, the female tour guide was very hard to hear especially when she lowered her voice throughout her presentation. Struggling to hear her took a lot of work (and often not successsful) and greatly diminished our enjoyment of the cruise. One of your staff members raised the volume a bit at my request but it only helped slightly.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour, interactions and volume can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Enjoyed ourselves. Commentary was excellent. Would definitely recommend this cruise to anyone.

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: I absolutely loved it! it was my birthday and staff was really lovely especially the gentleman who did the commentary was fantastic! really enjoyed it
Product: it was free as it was my birthday! wonderful concept

Review for Harbour Story - Morning

8 months ago
4/5

Service: The cruise and the ship are good. The narrator was considerably less informative than on previous cruises. His humor attempts got in the way of the information. And his comments were usually about what we had just passed, rather than what we, looking forward, were looking at.
Product: Food and beverage were minimal, besides the bubbly. The "flat white" was a short balck with a little milk.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review. We also offer customers the option to purchase a coffee made by a barista on board. This can be made to order and customised to your convenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Staff were friendly, efficient and helpful.

Review for Cocktail Cruise

8 months ago
5/5

I was taking O/S relatives on the trip and being elderly they were able to experience Sydney Harbour without too much walking and as the day was sunny they were able to get a good view. The following day was heavy rain and I hate to think what a very different experience it would have been with rain crashing against the windows,

Review for Harbour Story Premium - Afternoon

8 months ago
2/5

Service: While the price was fine, it would have helped if we knew we weren't allowed on the second or third deck of the boat. We went all the way up to get a seat with a view. I wanted to get something to drink and was told we couldn't be in on the third deck, so I went to the second deck and was told the same thing. So I had to climb down three flights of stairs and back up three flights of stairs, just to get something to drink. And the crew wasn't nice about it at all. I wouldn't recommend your harbor cruise to anyone.
Product: I already stated- we weren't told that we weren't allowed on the second or third decks, so after going to the top of the boat (fourth deck), I had to go all the way to the bottom deck to fer a drink.

Response from Captain Cook Cruises: Dear customer, Thank you for the review of your experience of your Cruise. When you are boarding an announcement is made of the available decks to your selected cruise. We apologise if this was not communicated clearly to you on this occasion.

Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruises

Review for Harbour Highlights

8 months ago
5/5

Service: great experience in general
Product: The Harbour Story experience was wonderful. We boarded easily, the staff were super friendly and efficient. We cruised around the magnificent harbour, enjoying coffee and Anzac biscuits, whilst listening to first class commentary. The guide pointed out important points and sites. She told us stories of pre-colonial, colonial and post colonial times. It was utterly fascinating, and excellent value for $45.00. The cruise lasted for two full hours and I could not recommend it more highly

Review for Harbour Story Premium - Morning

8 months ago
5/5

Loved it all!

Review for Harbour Story Premium - Morning

8 months ago
4/5

This ia a wonderful way to spend a couple of relaxing hours on Sydney Harbour, relaxing and seeing a lot of Sydney you wouldn't normally see.

Review for Harbour Story - Morning

8 months ago
5/5

Service: Enjoyed immensely the commentary
Product: A very good value cruise .

Review for Harbour Story Premium - Afternoon

8 months ago
1/5

We have been arranged to Table 191 and isolated with the rest of the guest.

I have booked it to my friends from Melbourne , it was so embarrassing.

Response from Captain Cook Cruises: Dear customer, Thank you for the review of your experience of your Cruise. We always encourage customers to let us know prior to their cruise if they have any requests, such as seating, as this allows us to make relevant preparations. Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruises

Review for Cocktail Cruise

8 months ago
5/5

The cruise is fantastic, all our guest enjoyed it very much!

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great service first time I had seen the Sydney harbour by boat very memorable
Product: Worth every penny my wife and I loved seeing the harbour from the water

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Comfortable boat and good afternoon tea. Even in the rain it was a great trip, well commentated

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Service: 特別なサービスは受けていないが、クルーズ会社として良いと思う。
Product: シドニー港の主要部を周遊するクルーズとして良いコース設定だと思います。

Review for Harbour Highlights

8 months ago
5/5

All round great experience. Staff helpful and polite. We had an American visitor with us and he was impressed by the knowledgeable presentation.

Review for Harbour Story Premium - Morning

8 months ago
5/5

Great

Review for Harbour Story - Morning

8 months ago
5/5

Service: Very professional and friendly. Informative about Sydney Harbour. Perfect length for the tour. Got a sense of the history and current use of the area.
Product: Was happy to have preferred boarding and glass of sparkling wine. However no choice of biscuits and had impression there were more choices for Premium tour

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Very comfortable seating and pleasant staff. We did the 2hr premium Harbour cruise and had a lovely afternoon tea and sparkling wine on arrival on board. The P.A. system needs to be a bit louder as it was difficult to hear commentary at times.
Product: Excellent cruise. Interesting commentary

Review for Harbour Story Premium - Afternoon

8 months ago
4/5

Harbour story premium is what we got tickets for online. I bought it for my parents and they had a good time! 👍

Review for Harbour Story Premium - Morning

8 months ago
5/5

Service: The information given of Sydney harbour was excellent, we both enjoyed the company of other like minded people and the service from staff was great. Wendy especially enjoyed the cheese and biscuits washed down with the wine.
Product: Most reasonable in what you got for your dollar.

Review for Harbour Story Premium - Morning

8 months ago
2/5

Service: The staff were very friendly and once you could gain their attention were more than happy to help in anyway. Unfortunately the staff were very focussed on serving meals that we were forgotten a lot of the time when we wanted a drink. It would be nice to be ‘checked on’ during the cruise for new drink orders as we felt as though we couldn’t go up to the bar to order. There was only one free drink option even though it was a cocktail cruise. The free drink should be a drink of choice from the cocktail menu. A bar menu on the table would also be helpful as we had no idea what drinks were available.
Product: It was a lot of money for not much in return. The free choice of cocktail is just one drink option and the staff weee so busy serving dinner to their guests they forgot to check in us for new drinks. It’s much cheaper to get the manly ferry and buy a drink at their kiosk on board.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality, so we are disappointed that you felt this was not the case on this occasion. Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Cocktail Cruise

8 months ago
5/5

Nice greeting on boarding, lovely glass of champagne what a great beginning.
My friends & I enjoyed the morning on the harbor , great commentary we learned a lot .
would highly recommend!

Review for Harbour Story Premium - Morning

8 months ago
5/5

I needed to change my reservation as a visitor from US was delayed. No problem.
The commentary was most informative, I would not hesitate to take the cruise again

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: very well organised,plenty of room to move about the boat
Product: good commentary on all the land marks and history of Sydnet Harbour

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

We had a relaxed afternoon with an excellent commentary. Everything was easy and comfortable from the on line booking to the boat, with very helpful staff to make sure things went smoothly. I recommend it completely.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great trip with lots of interesting local color.
Product: Great views of harbors and sites. Good way to spend a hoy Sydney afternoon.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Very welcoming - great cruise narrator.
Product: Great value. Enjoyed the food box and beverages. The ride was smooth and the narration was entertaining and informative.

Review for Harbour Story Premium - Morning

8 months ago
4/5

Tour was excellent. But when I purchased tickets on line, I did not see that you could get a different ticket that provided champagne and a cake. Maybe that could be made clearer.

Review for Harbour Story - Morning

8 months ago
5/5

Great tour of the harbor. Big boat...attentive bar-tenders...fantastic tour guide...and at 2 hours the perfect amount of time to see some Sydney's best sights from the water!

Review for Harbour Story - Afternoon

8 months ago
5/5

Service: We all thought that it was excellent, the commentary was spot on and the views were stunning. Nice morning tea and welcome glass of sparkling wine. Altogether a very worth while trip.
Product: Everything was very satisfying

Review for Harbour Story Premium - Morning

8 months ago
5/5

Lovely cruise and friendly staff!

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Great description of the harbour as we travelled in the afternoon premium cruise.

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Excellent service, friendly crew and great commentary
Product: Easy to book and extremely informative

Review for Harbour Story Premium - Morning

8 months ago
5/5

Service: Form the minute we walked onboard we were treated with respect and care. The staff were friendly and helpful. The onboard hostess was brilliant with her knowledge of Sydney's history. A great job all round.
Product: The onboard commentary was superb. The service was great.

Review for Harbour Story Premium - Morning

8 months ago
4/5

A great harbour cruise, with lovely morning refreshments. Well recommended.

Review for Harbour Story Premium - Morning

8 months ago
5/5

Service: Everything was very well organised and staff extremely friendly, made you feel welcome on board.
Yes would recommend to friends and family. Certainly will be looking at other outings for ourselves.
Product: Ordered on line and printed the said docs. However, there was no mention of having to go to the office at C.Q to pick up a boarding pass. Paperwork said to have copy of the email confirmation.
Whilst we found this out from a fellow passenger whilst waiting for the boat, others had to rush up at the last minute to get theirs.

Review for Harbour Story Premium - Morning

8 months ago
2/5

Outside speakers were not working so people on the deck of the boat could not hear the guide.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We always endeavour to ensure passengers are able to hear our commentary effectively on our vessels. However customers are encouraged to access all areas of the deck when cruising and when experiencing technical difficulties, are able to go to our inner decks to hear our experienced commentator.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

8 months ago
5/5

Service: Great boat with choice of seats so we had front window seats. We had priority boarding with a glass of champagne, cappuccino coffees and lovely cakes and snacks for morning tea. Good tour of the harbour. Staff were very friendly and helpful.
Product: Very good. Comments as before.

Review for Harbour Story Premium - Morning

9 months ago
5/5

We were welcomed aboard by SARAH who delivered an excellent and friendly commentary and were well looked after by ? Aresh . My husband and I learn something different or new each time we are with Captain Cook cruises . Overall everything was enjoyable barring the rude ,talkative and loud AAT travellers unfortunately sitting nearby.
My friends who took the cruise on the Monday were also delighted I had informed them of the cruise .

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: The crew were very good. The English/ Australian guide was excellent.
The food and drinks were also very good.
Captain Cook provides great tours and this one is up there at the top
Product: We were able to tour in seniors week and we were comfortable with the cost for all we received. Once again I would emphasise the interesting commentary

Review for Harbour Story Premium - Morning

9 months ago
4/5

Comprehensive scan of the various Sydney waterfronts. Informative narrative throughout the cruise.

Had to move to a location that had better acoustics - in part because of noisy neighbours and in part because of the PA system.

Review for Harbour Story - Morning

9 months ago
5/5

Value for money

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Absolutely loved the engaging storytelling! We enjoyed it so much, that we will definitely be bringing the kids next time!
Product: With whats included definitely worth the price!

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Service: Left on time and the information presented was interesting
Product: the price was right and it was relaxing

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: The Sydney Harbour story cruise was great, full of information past and present, presented well and appropriate for all ages. The staff were lovely, kind and considerate.


I would be happy to take the cruise again and hopefully bring friends and relatives next time.
Product: The trip had a special price for Seniors to celebrate the 2019 Seniors Festival. The reduced price was very good value for money.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: The commentary was first class and very informative. Learnt a lot about the history of our harbour
Product: I would do the trip again

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

The personnel experience was excellent from the person selling the tickets in the booth to the staff on the boat. The stories and feedback given during the cruise was informative and interesting.
I would recommend the experience.

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: Excellent staff. Great service on board and a very interesting commentary which focused on the history of the harbour. Previous cruises have concentrated on tourist sites most of which are self evident. EG: We don't need to be told "that is the Opera House".
Product: Good value; comfortable vessel

Review for Harbour Story Premium - Morning

9 months ago
2/5

Service: Terrible food all frozen in boxes NOT WORTH the money . The Boat ride was good but way way over priced for what you get not what it advertised at all
Product: The afternoon tea food was frozen and we couldn't eat it and it wasn't what is advertised at all

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

The lady who did the commentary was fabulous. We really enjoyed ourselves. Can highly recommend!

Review for Harbour Story Premium - Morning

9 months ago
4/5

Service: Well organised
Product: Would have been better if it was slightly later to see sunset!

Review for Cocktail Cruise

9 months ago
5/5

Service: The cruise and staff very nice, lunch light on!!
Product: Enjoyed the morning, interesting commentary, enjoyed the champagne, lunch not great

Review for Harbour Story Premium - Morning

9 months ago
4/5

Service: Lovely day out on beautiful boat. Can
Buy drinks and snacks on the boat if you haven’t bought a cruise with lunch included. Would definitely recommend
Product: Fab couple of hours out really enjoyed it

Review for Harbour Story - Morning

9 months ago
4/5

Very interesting & informative, friendly crew.

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: Very friendly and good value
Product: lots of information I did not know which added to the cruise experience

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Captain Cook Cruises are always easy to book and very professional
Product: I have already been to this exact cruise once before and left a 5 mark rating. It is the perfect length - long enough to see many important Harbour Highlights, and short enough not to get boring. This time I am giving 4 just because of the speakers on the upper deck, that sometimes were not functioning perfectly (we had to go ask the crew to put the volume up a couple times, because we could not hear the audio). Apart from that, again an amazing experience.

Review for Harbour Highlights

9 months ago
5/5

Service: Absolutely wonderful - very courteous and helpful. The morning tea served was sensational. A most enjoyable morning spent with Captain Cook Cruises.
Product: Wonderful. Most enjoyable - would love to do it again sometime soonl

Review for Harbour Story Premium - Morning

9 months ago
5/5

Our cruise was really enjoyable, the service from staff was friendly and very efficient. Particularly good was the commentary which was informative and funny at times adding hugely to the cruise. (was it Judy?)

Review for Harbour Story Premium - Morning

9 months ago
2/5

Service: It was a lovely day and my group enjoyed the cruise on the bay very much but all eight of us were dismayed about the quality of the food on offer.
We were expecting freshly baked scones, sandwiches or some other quality snack instead we were offer awful and unhealthy food inside a carton box!!.
We were ashamed on behalf of the tourists on the boat and starved instead of eating the rubbish.
Product: Not very easy to find what we were looking for

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Harbour Story Premium cruise differs from our standard Harbour Story Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

9 months ago
4/5

Service: The commentary was excellent
Product: Purchased tickets for overseas guests online for $45 per person and when we arrived at the wharf the cost was $22.50 what a rip off - not impressed

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our pricing is subject to availability and as per our terms and conditions, our pricing can fluctuate at our discretion. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences, so we’re pleased that you enjoyed this aspect of your cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

9 months ago
5/5

Very nice and interesting trip with a knowledgeable and friendly guide.
I would recommend the tour (I chose the premium variation) to anyone.
I think it’s a must do, to get a better understanding about history and the impressive dimensions of the harbor.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: From beginning to end, it was a most enjoyable experience for two Senior Citizens, both religious Sisters. Enthusiasm was high as we awaited the opening of the gate to board the vessel. The staff were friendly and welcoming, anticipating our needs. The commentary was clearly spoken, and gave great insights of our harbour with past and present history of places and of people.
The afternoon tea was delightfully presented in the shape of a gift which contained delicious treats from savoury to sweet. The staff here were also so helpful in carrying our teas and coffees to our table to prevent one or the other of us falling. It really was a most enjoyable experience. Thank you for the organizing of this event.
Product: The voyage was good value for money.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

The cruise and service was excellent, but the lady work and Darling Harbour shop is terrible, we went to the wrong Harbour, so we are in hurry to run back to circular quay, we just ask for if she can provide a fastest way for us, she just keep giving us attitude and dunno for everything, not helpful and with a bad attitude

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Very friendly!
Enjoyable!
Product: Relaxing!it is wonderful time!

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Fabulous narrator
Product: Fabulous narrator well informed

Review for Harbour Story Premium - Morning

9 months ago
4/5

Service: Great commentary. Thanks Elizabeth. A great start to a Monday. Sparkling wine ,coffee and nibbles. All served with a smile. Vessel on time and a wonderful tour of Sydney's iconic harbour. Only thing that could have been improved was the windows should have been cleaned, but that could have been a result of the weather.
Product: Good value. Commentary, wine, food and the best harbour in the world, what more could you want

Review for Harbour Story Premium - Morning

9 months ago
5/5

Excellent we had a great day and the afternoon tea package was great.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Staff are amazing. They are smiling throughout the cruise. Feels home with Captain Cruise.

Review for Harbour Highlights

9 months ago
5/5

Service: Nice cruise, pity I’m deaf, I couldn’t hear a commentary if there was one, as I would have liked to hear stuff....I didn’t take the advantage of the free tea coffee and biscuits because I didn’t want to lose my seat on the top deck as I have limited mobility and can’t stand for long periods so it was lucky I got a seat, so couldn’t leave the seat...as I travelled alone as I’ve come from Scotland and didn’t know anyone in Sydney to come with me on the boat but I enjoyed the views....
Product: Easy to do online.....than telephone because I’m deaf so it was straightforward.

Review for Harbour Story - Afternoon

9 months ago
4/5

Service: Nice morning informative
Product: We had to ask for our morning tea on our premium package wasn't told beforehand we had to collect it even when I ask bar staff what was happening and it was everyone on
our level it was 11 30 before we found out

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We apologise you felt that our premium additions weren’t communicated effectively on your cruise. We can assure you that this may have been breakdown in process on the day not a genuine lack of care for our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: Great service
Product: Excellent value would highly recommend

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: My guests fron the uk were amazed with our beautiful harbour and to show them with this cruise was amazing we all wil have this cruise and day as a wonderful memory the commentary was excellent
Product: Amazing and relaxful ,perfect scenery

Review for Harbour Story - Afternoon

9 months ago
4/5

Lovely couple of hours cruising around Sydney Harbour
Not sure the premium supplement was worth it for 1 glass of fizz and some little cakes.
The tour guide was very informative
Would recommend

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We have reviewed your cruise booking history, however there is no indication of any additional packages that you state. You paid our Captains Special of $99 per person, with a total of $198. We apologise for any miscommunication that may have led you to believe you had an extra package.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Nice cruise with interesting commentary

Review for Harbour Story Premium - Morning

9 months ago
5/5

Everything was great. Service on board, commentary, itinerary....

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: Really easy to book. Great value for money.
Fantastic experience from the moment we boarded until we stepped back off the boat.
The running commentary throughout the cruise was informative and funny.
Staff are friendly & helpful.
Will definitely return for another cruise - Thank you
Product: Great value for money.
Easy to navigate around the website & purchase tickets.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Service: Excellent.The narration was very good.The snack was a bit too sweet/sugary.
The service with coffee and welcome champagne was friendly and fun.
Product: Beautiful cruise, several views of the Opera House.
Narrator was very good, pointed out many interesting land marks.
The drinks and food was good.

Review for Harbour Story Premium - Morning

9 months ago
4/5

Excellent guide!

Review for Harbour Story - Afternoon

9 months ago
5/5

Service: 船隻乾淨舒適,工作人員服務優良。
Product: 導覽精彩,餐點精緻,航行路線充實,一切都非常地棒。

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: The commentary and Sydney history were delivered in a wonderfully relaxed, humorous and informative style.
Product: The cruise vessel was clean, comfortable with a dedicated crew complement. It mad an ordinary day into one to remember.

Review for Harbour Story Premium - Afternoon

9 months ago
5/5

Our guide was articulate and knowledgeable. She was open to any questions. The tour was thorough. The ship was clean and stable. The cakes were tasty and the drinks plentiful. Great value.

Review for Harbour Story Premium - Morning

9 months ago
5/5

Service: It was a beautiful day for cruising, Bob the tour guide was excellent with the information about the area and the stories as well. Staff were very helpful also, a very relaxing time. Would definitely recommend it
Product: Excellent way to see auckland harbour on a beautiful sunny day with a champagne reception

Review for Harbour Story Premium - Morning

9 months ago
2/5

Service: It was ok..It was my birthday & I had a free voucher..but i was given the wrong ticket so I didn't get the up grade & I also bought a ticket for my friend & I paid $45 for it which I assume is the higher ticket....he wasn't given the upgrade either.But no one on board seemed to know the procedure for birthday cruises so I found it extremely embarrassing not just for me but for my friend.It soured the day for us.
Product: Disappointed in the lack of knowledge of birthday voucher recipients

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Birthday cruise offers a free Harbour Story Cruise. Customers have the option to upgrade this to our Harbour Story Premium option for $10. We also offer both our Harbour Story, and Harbour Story Premium cruises to purchase. We always encourage customers to pay attention to the cruise that they are booking to ensure their expected inclusions are met.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Morning

9 months ago
5/5

Service: The ship was nice and well appointed. The commentary was excellent.
Product: We learned a lot about Sydney, its history and its suburbs.

Review for Harbour Story - Afternoon

9 months ago
5/5

Great experience

Review for Harbour Story - Morning

9 months ago
4/5

Cruise route and information great. Coffee and snacks could be better

Review for Harbour Story - Afternoon

10 months ago
5/5

The guide was fantastic and the tour really covered all the highlights of the city!

Review for Harbour Highlights

10 months ago
4/5

A great, informative tour. The detailed live narrative unfortunately could not be heard at the back of the open deck. And I think 90 minutes is plenty for the tour. Two hours seemed a bit long.

Review for Harbour Story - Afternoon

10 months ago
4/5

Overall experience was good but I was expecting better service in the dining area.

Review for Harbour Highlights

10 months ago
5/5

Service: Staff are very accommodating and friendly.
Product: Very informative and entertaining

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: A fabulous cruise of Sydney Harbour with great commentary and fabulous ammenities onboard. A value packed 2 hour tour.
Product: Great value packed 2 hour harbour cruise.

Review for Harbour Story - Morning

10 months ago
5/5

Service: The cruise was an amazing experience, overall the staff were really friendly and informative. I was able to learn a lot about Sydney's harbor and history while also enjoying a warm cup of tea/coffee and biscuits with my family. The two hour sightseeing tour cruise was filled with interesting stories from our tour guide and whether it was looking out at the attractions or just simply gazing into the view, there was never a dull moment.
Product: The cruise was an amazing experience, overall the staff were really friendly and informative. I was able to learn a lot about Sydney's harbor and history while also enjoying a warm cup of tea/coffee and biscuits with my family. The two hour sightseeing tour cruise was filled with interesting stories from our tour guide and whether it was looking out at the attractions or just simply gazing into the view, there was never a dull moment.

Review for Harbour Story - Morning

10 months ago
5/5

Service: 없습니다
Product: 시드니에 오신다면 꼭 신청하고 참가하세요 굿입니다 쾌적하고 친절하고 멋진 여행이었습니다

Review for Harbour Story Premium - Morning

10 months ago
5/5

Sehr schöne Cocktail Hafeneinfahrt in Sydney.

Review for Cocktail Cruise

10 months ago
5/5

Service: Very easy to book on their website and staff/crew were great. Great and informative commentary
Product: Great value and excellent commentary

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Great service and good communication.
Product: It was great! The commentary was good and tea and coffee service was good too. A few more options in biscuits or savory snacks would've been better.

Review for Harbour Story - Afternoon

10 months ago
1/5

Bad experience. No commentary and staff not friendly.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our Cocktail Cruise doesn’t provide commentary, as this would interfere with the ambience provided. We offer a variety of cruises that include commentary such as the Seafood Buffet Lunch Cruise, Harbour Story Cruise and Harbour Highlights Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Cocktail Cruise

10 months ago
4/5

Great service.

Review for Harbour Story Premium - Afternoon

10 months ago
4/5

Service: I booked online. The chat feature was helpful with questions.
Product: This was a very enjoyable cruise. Not overcrowded and the cruise guide was very knowledgeable, friendly and helpful.
We covered a great amount of the harbour including middle harbour which was beautiful.
Highly recommended for anyone wanting to see Sydney Harbour in all its glory.

Review for Harbour Story - Afternoon

10 months ago
5/5

Service: This is such a great boat ride for anybody who is visiting Sydney for the first time or just hasn't been out on the harbor. Its priced very affordably and provides 2 hours of beautiful views, interesting history, a roof top or an indoor seating area and alcoholic drinks while you cruise.
I'm convinced the only people who didn't like it couldn't get past the initial scramble of getting on the boat. On a warm day no one wants to feel like they are stuck in bad seats but the boat is HUGE. We were nearly 100+ people back in line and got seats no problem. But when everyone is lined up and hot it can feel a bit like a black friday getting into the store vibe.

Would definitely recommend for a great and well priced experience.
Product: Its all online but the site is great on an I-phone

Review for Harbour Story - Afternoon

10 months ago
5/5

Service: We enjoyed the little extra attention of being allowed to board first..Glass of wine waiting for us. Staff were excellent.
Product: Easy to book what you want on line.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

I like the entertainment, the story teller is a great person

Review for Harbour Story Premium - Afternoon

10 months ago
2/5

I had booked for a Harbor story premium cruise. The ticket counter asked me to join the line at gate A1, which I did. However, the cruise left without me. On enquiry, the staff said that it wasn't their mistake. There was no coordination between the ticket counter and the staff that board the customers. No display or information indicating the gate for the cruises. I have very poor experience and was not very happy.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our departure location for a customer’s cruise is listed on our website, as well as booking confirmation email. We also encourage customers to contact our reservations staff if they are unsure of the departure location or time of their cruise.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

10 months ago
4/5

Nice commentary and safe operation. Good service.

Review for Harbour Story Premium - Afternoon

10 months ago
2/5

Boarding was disorganised. Passengers who have purchased premium tickets should be directed to the upper deck. We had to go upstairs to get our champagne. Fortunately I was served by Julie who kindly brought the champagne down to us on tray. As we were on the lower deck we did not have the choice of cappuccino, lattes, etc. Also, I’m sure the info on the website referred to a plated afternoon tea - not in a box. The sound quality of the cruise commentary was very poor on the lower deck.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. All passengers on our Harbour Story Cruises are welcome to travel anywhere on the vessel they wish. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the slight price discrepancy.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

An excellent trip.

Review for Harbour Story - Afternoon

10 months ago
5/5

An informative and excellent tour. I would recommend to others.

Review for Harbour Story - Morning

10 months ago
4/5

Great way to see and learn about Sydney. The audio was hard to hear/sound not great above noise of boat unless you were inside.
Website could’ve been a bit easier to navigate too.

Review for Harbour Story - Morning

10 months ago
4/5

Service: A comprehensive tour of the harbour covering the major attractions.
However our 'guide' on that cruise could use a little more respect for the paying passengers. Although she announced she would appreciate people sitting close to her not speaking whilst she was commentating, she positioned herself on a seat, from which she did not move for the entire cruise, very close to my overseas guests who had already taken their seats prior to the 'guide'. My guests did not have a good grasp of English and needed translation but the guide, quite rudely, asked them to be quiet. I would have thought she would realise her commentary was being translated and would reposition herself further away. Instead, she caused some embarrassment to my guests ( 9 in total ) and lowered what should have been a wonderful experience for my first time visitors to Sydney.
Product: Refer previous comments - the 'guide' let us down with her disrespect.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff deal with a variety of nationalities and are trained to deal with a variety of different people and cultures. We apologise for the inconvenience and any embarrassment caused, this was certainly not our intention.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Your Cruise on the Harbour has been consistently good for years. I either recommend it to people or take them on it. I've done several over the years.
The last time we went under the Spit Bridge, however I think maybe the new vessel is too high to do under the Bridge, shame, but still good that you include Balmoral.
Product: All straight forward and easy to book online.

Review for Harbour Story - Afternoon

10 months ago
2/5

The audio was not very clear when out on deck so could not hear all the commentary. I asked several times if they could turn it up however nothing improved.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. As you’re aware, finding the right balance can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our entertainment manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Morning

10 months ago
5/5

Commentary was excellent. Lots of interesting stories about the area. Easy to listen to and did not sound like a history lesson.

Review for Harbour Story - Morning

10 months ago
5/5

Service: The onboard narration was excellent.
Product: The onboard narration was excellent!

Review for Harbour Story - Afternoon

10 months ago
5/5

Loved the tour and the very intelligent (and funny) tour guide! One of the highlights of my trip to Australia.

Review for Harbour Story - Afternoon

10 months ago
4/5

Service: ...
Product: It was really good.......

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Either if you are in Sidney for a day, or for a longer time, this cruise is really ideal to explore the city and its landmarks from a special point of view and to get a peek of the ocean! The commentary includes interesting historical info and charming anecdotes. We loved it!
Product: Easy to complete. Great special offers with online purchase!

Review for Harbour Story Premium - Morning

10 months ago
4/5

The trip was great; only improvement might be to add some seats on the upper deck.

Review for Harbour Story - Morning

10 months ago
4/5

The service was very friendly and the commentary interesting and entertaining. We had the deluxe package and I although the coffee was good, the snacks were not very nice, which was a bit of a let down considering how good everything else was

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Service: Fantastic cruise, Great service. Thank you so much!
Product: Purchased it on-line. Easy to use.

Review for Harbour Story Premium - Morning

10 months ago
4/5

As we often do, we took our overseas visitors on the "coffee cruise". Everything was great - as usual - with one exception. The lack of outdoor seating. The vessel we sailed on had very limited outdoor seating which rather forced us inside. On a fine Sydney day, this was disappointiung.

Review for Harbour Story Premium - Afternoon

10 months ago
5/5

Great service, and we were thrilled to have our own table

Review for Cocktail Cruise

10 months ago
2/5

Service: The quality of the selection of high tea was quite poor honestly. Otherwise the tour was fine.
Product: I got good discount using Entertainment Book.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We use high quality, premium teas on our High Tea Cruise and is always served at the optimal temperature for brewing and infusion of flavour; with a hot refill always available on request. We apologise if this wasn’t to your standards on this occasion.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

10 months ago
4/5

Well informed on cruise.
Got premium .
Snacks werent much should be a little more.

Review for Harbour Story Premium - Morning

10 months ago
4/5

Fantastic experience.... Nice commentary along the way.

Review for Harbour Story - Afternoon

10 months ago
4/5

Ja, intressant att höra om områdena kring Sydney.Båten modern och ren.wc mycket snygg o ren.för lite sittplatser på däck är orsaken till att inte ger 5stjärnor.

Review for Harbour Story - Morning

10 months ago
4/5

Service: The commentary was informative food on premium was average can be improved wine was good very enjoyable
Product: Very informative and scenic what let it down was the food package can be improved wine was good

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Great entertaining and informative trip around the harbours in Sydney

Defo take the premier option if you can
Treat yourself 😎
Product: A nice treat going premium

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Beautiful boat and very comfortable. Great host guide, made the cruise interesting and fun. Exactly the right amount of time allocated.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Very friendly tour guide, very engaging.
She had a lot of knowledge. Very informative cruise. Amazing views. My family from overseas fell in love with Sydney.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service was excellent and informative

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: The Captain was a fabulous tour guide, his constant enthusiasm and energy were infectious and he never ceased to entertain. This mini cruise was worth every cent.
Product: The Captain was a wonderful tour guide, very entertaining and informative with plenty of cheeky humour. We had the best time and it was worth every cent!

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Very interesting Premium Harbour Cruise lasting 2 hours. Excellent commentary from a knowledgeable lady.
Only criticism was quality of afternoon tea supply, 3 cakes and small cheese & biscuits for 2 people?

Review for Harbour Story Premium - Afternoon

11 months ago
4/5

Good commentary, pleasant staff. Stayed out the advertised time... not sure why but I was expecting sandwiches or something savory but only a tiny box with a triangle of laughing cow cheese and 3 small crackers but cute little boxes with miniature cakes in them... would recommend the premium tour agsin

Review for Harbour Story Premium - Morning

11 months ago
5/5

Great cruise on an amazing harbour!

Review for Harbour Story Premium - Morning

11 months ago
5/5

Service: Excellent Service and Cruise.
Product: Wonderful experience with the cruise.

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Our overseas guests loved the commentary and the comfort of the boat as well as the beautiful scenery of Sydney Harbour. Some sunscreen might have been helpful to have on board.

Review for Harbour Story Premium - Morning

11 months ago
5/5

Service: Excellence ,
We miss the trip we booked, due to traffic we arrived at wharf No,6 ,20 minutes late .The girls at Captain Cook service desk was very nice she understand and offer us the afternoon cruise for free .
On board, we so impressed with the knowledge the MC given to passenger in regarding the history of Sydney harbor , also the snack and drinks served onboard .The boarding facility provide by the the gangway person was quick , efficient and safely for passenger .
Forget to mention the vessel is world class, very clean wash room ,seating on board is very comfort and flexible .
I will certainly introduce Captain Cook cruise with my friend and overseaa visitor
Well done , many thanks
Product: Excellent price for the service provide

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Service: Online was easy to navigate and easy to use. Then the staff at the cruise depot were very friendly giving us lots of details about the cruise
Product: Excellent service and fantastic staff with pleasant manners and excellent knowledge

Review for Harbour Story Premium - Afternoon

11 months ago
2/5

As usual, the harbour was magnificent but the boat was untidy and looked like it had been used for a large party the night before with little attempt to clean up and re-position the furniture. The windows were dirty and just to top it off the commentary was benign and demeaning....at a few points I thought I was back in kindergarten being spoken to by the teacher. Would recommend any tourist to use one of the competitive companies for s Sydney harbour cruise.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our vessels are always cleaned before every cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. Our cruise offers live, personalised commentary providing insights from our highly experienced commentator. As you’re aware, finding the right balance between providing information, humour and interactions can be difficult as each customer has tastes and preferences. However, please be assured your thoughts will be forwarded to our hospitality manager for review.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Afternoon

11 months ago
5/5

Fantastic afternoon on the harbour. It could not have been better! What a great platform to view the most beautiful harbour in the world. Great experience!

Review for Harbour Story Premium - Afternoon

11 months ago
1/5

Hi Captain Cook cruises.

Myself and my Father and Step Mother ( who is in a wheel chair) came on your Harbour Story cruise as per the booking email below.

This is the first time I have ever complained about anything but I feel the need to say something this time as the experience was extremely disappointing.

My Step Mother needed to use the bathroom prior to getting on the boat. She wanted to use the Accessible toilet located near Wharf 6. When she got there it was locked so she asked the people at the ticket office for access. They said she would need to go and get the key from an office at Wharf 5 ( I think it was) When she got there it was extremely busy with people waiting for service. She finally got the key and came back to the toilet. If the boat had not been late she would have missed it. I was not there to assist her as she wanted me to wait for the boat and try to delay it so she was on her own and extremely flustered.

This was very upsetting for her .

On the boat it was again very disappointing. I have been on several harbour cruises and enjoyed them. This one was not enjoyable.

The commentator at first seemed very informative but once we passed garden island there was very little information. There were long gaps where she disappeared and at one point even asked us to guess what we were seeing.
I understand that there are different styles of commentating but as I have heard a few I am aware that there is usually far more information given and this is a large part of why I take visitors to Sydney on one of your cruises.

With regard to the cake boxes we were given – The cakes and the cheese that went with the crackers were frozen solid. ( this is not a big deal in the scheme of things but worth mentioning)

The coffee was good!

Please note - The above email was sent to Captain Cooke Cruises and their response was to send me a link to their online review. Hmm

Response from Captain Cook Cruises: Dear customer,

We have already corresponded via email, however thank you for the review of your experience of your Cruise. We can assure you we have taken the necessary steps to address the issues you have raised regarding the Check-in process, commentary and snack boxes. Thank you for the great feedback on the coffee. We certainly regret that we did not meet your expectations and appreciate the opportunity you have given us to improve. We are pleased to note that you were offered a complimentary Harbour Story Cruise to ensure that your standards were met for future cruises.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

11 months ago
4/5

Service: The arrangement with Captain Cook proceeded as planned.
Product: We have no idea what to expect but we are happy with our purchase.

Review for Harbour Story Premium - Morning

11 months ago
4/5

Great harbour cruise with very informative commentary. Loved it.

Review for Harbour Story Premium - Morning

12 months ago
4/5

The tour was informational and covered and big portion of Sydney Harbour including history, fun facts, and stories. The weather was good on the day of tour, therefore most of the participants gathered on the deck for photos, would be even better if the speaker on the deck is louder so we could have heard the guide over the strong wind. Love the way that the captain purposely stopped the vessel when there was a good view of the opera house.

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: Loved the cruise! From being me t at the gate by guide/narrator Paul to the end, it was an enjoyable experience. Highly recommend doing this first when in Sydney to get a feel of where you may want to further explore!
Product: A-One! Easy online purchase and a discount to boot!

Review for Harbour Story Premium - Morning

12 months ago
5/5

Service: Very nice way to see Sydney. The tour has commentary also there is a live person on board to answer your questions. Good experience.
Product: Made the purchase on time. Easy

Review for Harbour Story Premium - Afternoon

12 months ago
5/5

The commentator on our Harbour story cruise was very informative and the cookies were delicious.

Review for Harbour Story - Afternoon

12 months ago
5/5

Service: Our group of 5 adults thoroughly enjoyed the Harbour Story PM Cruise that we took on November 2, 2018. We enjoyed the commentary given by the cruise director and felt like it was informative as well as entertaining. Would recommend this cruise to others.
Product: Easy to purcahse tickets on-line and pick up at the dock. Boarding the ship was well organized. Plenty of seating aboard with views for all.

Review for Harbour Story - Afternoon

12 months ago
2/5

Service: We’re expecting a couple of a dish with cakes and a variety to of fruits on a table for morning tea... but all in a small boxes. ... bit disappointed ...
Product: A tour guide was wonderful. However we shouldn’t except a variety of cakes or fruit for morning tea. Crackers and cheese are okay, but Mini cupcakes are all in a box and bit dry.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Harbour Story Cruise. Our Harbour Story Premium PM cruise differs from our standard Harbour Story PM Cruise by including afternoon tea including a mixed sweet & savoury selection, Vittoria coffee or a selection of fine teas and a glass of sparkling wine. We hope that this clarifies the inclusions. We apologise if you felt this wasn’t to your standards. Please be assured we have forwarded your comments onto our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story Premium - Morning

12 months ago
4/5

Service: The service is good but i think it's a bit expensive.
Product: I was given discount for group booking but no senior rate. It's a bit expensive for pensioners.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Harbour Story Cruise. We believe our pricing to be equal to any harbour cruise in Sydney. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Harbour Story - Afternoon

12 months ago
5/5

One FANTASTIC experience from beginning to end - our UK visitors were most impressed. Enjoyed the commentary - most informative.

Review for Harbour Story Premium - Afternoon

12 months ago
4/5

This two hour cruise is satisfying and pleasant. The boat is spacious with all of the shelter and open space anyone could need, and the narration adds a lot to the trip. The route is interesting. The price is appropriate, and the complementary snacks and coffee, along with other drinks apparently for purchase, are plenty to keep one alive and happy for two hours.

I would suggest only two small things that would have improved my experience:

1) provide clear signage near the bar clarifying what is available for free and/or for a fee at the bar. A menu. It's clarified on the website, but not on board. One can just ask, of course.

2) wash the boat's exterior windows more often.

Review for Harbour Story - Afternoon

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