Service: The day was hot and we were sitting by the window, had to pay more for this seat, the air con outlets are in about 2m from the sides and they push the cool air into the centre leaving us sweating, there was no salt on the table also had to ask for butter for our rolls.
Product: We paid extra for the window seat, it was a warm day and the sun was on us, the air con outlets are in from the sides about 2m and push the air to the centre leaving us sweating, the meal was OK, no salt on any of the tables, also had to ask for butter for our rolls.

Too hot on the top deck lunch.

Staff were very attentive and food was great. Lovely day for cruising on the harbour.

I had a relative from Greece with me and we found the whole experience great

Food and Service were both excellent on this trip. We paid extra for a guaranteed window seat for our lunchtime cruise but found this was not actually necessary as there was not many customers that day so everyone got a window seat. We also paid for the deluxe drinks package but again we would say unless you can drink a lot just pay for your drinks as you want them.

Service: Service, food and cruise was great. Our group enjoyed it very much. The cruise itself was smooth, relaxing and just the right amount of time - 3.5hrs.
Product: The service of the staff and food was great. Only 1 area of improvement and that is the coffee service. That was the only downside to the meal. We ordered cappuccinos but they were more like flat whites. The coffee was too strong and not hot enough when ordered. It was not barista made which was expected based on the menu options and pictures shown.

If there is a way to improve access to the Top Deck lunch area for disabled guests that would be great. Understand this is difficult on a boat but something to consider.

Service: Excellent staff and Service, the View speaks for its self,
Product: nice food very small meals

A fantastic experience

Service: Food and service were excellent
Product: Perfect

Service: Comfortable boat, good food and friendly service on the most beautiful harbour in the world - how could it be anything but a 5 star experience!
Product: Good food, presentation and service on the most beautiful harbour in the world

Service: The right special thing to do for a friend visiting Sydney, of advancing years on perhaps the hottest day of the year. Staff were attentive and helpful. Food was good, although a third prawn with the entree would have been more in keeping with the cost.
That we had finished our lunch before the first pick up at Circular Quay, and intended to to both circuits on the harbor, didn't quite work for us. A tad too much too soon. Better quality coffee, than that provided by the machine would have been very much appreciated given the cost of the cruise.
Product: I actually thought I was booking for a buffet and found I was in an a la carte situation.
Perhaps would have preferred buffet.
On line booking obviously didn't register clearly with me, however I am older and not so savvy with on line booking.

Thoughly enjoyable day, great food , great commentary and very good service.

Service: Great service
Product: The barramundi was very tasty

Service: Generally good. On boarding could have been assisted by telling people which deck to go. Nice meal butcould have been hotter.
Product: Nice meal could have been hotter.

Service: I booked a 3 course lunch cruise on the top deck for my staff for Christmas.
The boat was lovely, the food delicious and the wait staff were amazing, great service and friendly. I would highly recommend this cruise and look forward to trying more in the future. Thank you Captain Cook Cruises
Product: Booked online, plenty if information, easy to navigate and pay online

Book on line only one hour before and everything worked smoothly Staff on the boat were excellent and It was just a very enjoyable couple of hours

Service: The service on the 27/11/2019 I booked for 16 people for the lunch time cruise to celebrate my 80 th Birthday and there is only word to describe the day including the weather was EXCELLENT
Product: I enjoyed the day on the 27/11/ 2019 I have booked for the start for the Sydney to Hobart 26/12/2019 cruise

Service: Staff was not friendly. 2-course meal is expensive
Product: The food is average and not delicious

Service: Very good service. Nothing wrong.
Product: Good price, but an increase may be to much for us pensioner ladies.

Service: Quality and quantity of food very disappointing
Service by staff great always smiling
Product: Quality of Food disappointing

Service: Great food and service. This is the second time that we have used Captain Cook. We had 45 guests this time around, but unfortunately we were spread around the deck and not sat with each other. Would have been a 5 star if we were.
Product: Very good value for money. The food was lovely.

Service: Great value for money.
Product: Great value for money, scenic route, friendly staff.

Excellent food,fantastic view, polite service,next year buy window seats for my husband birthday!

Service: As soon as we entered, we were seated and only started to make ourselves comfortable when approached by a very rude staff member demanding that we order immediately. We haven’t even had a chance to look at the menu! The staff was irritated and was trying to hurry us and became impatient when we asked him about certain wine selection. He lacked knowledge in the wine and eventually when I chose the one I had already purchased before, he ended up bringing the wrong one to the table - not to mention he forgot about our wine altogether so that we didn’t have our drinks until we had already finished all our entree and were half way through our main course. It was only brought to us when I had to remind the staff member that we were yet to receive the wine. I asked the staff that I wanted to speak to his manager but he became very aggressive and wanted to stand nearby when I specifically requested to speak in private. I felt really uncomfortable and terrified being on the cruise with him. Long story short, the manager listened to my concerns and made sure he wasn’t serving us.
Product: The service really ruined the whole experience for us.

Service: Service was good, food well presented and well cooked.
The hardest part was getting up the steep stairs to the dining room.

Sadly we may not be ABLE to come again because of those stairs.
Product: Very good food well presented.

Photographer worked well and produced purchasable merchandise.

Service: I expected a 3 hour cruise just over 2 hours
Product: Food was nice

Service: We were entertaining visitors from Canada and they were going to be impressed by Sydney harbour anyway, but as a local my wife and I thought the experience only average when it could have been much better.

The welcome on board was good. Seating by the window was fine and the table service and food good average for a meal at a good restaurant in Sydney.

The disappointing part was the extent of the cruise. The brochure and website indicated that the pick up was at 12:15 for a 12:30pm cruise time and a 3:45pm return to Circular Quay. We got back to Circular Quay at 2:15pm with the only prospect a second cruise around the same route we had already taken.
Product: See previous comments as above

Great service and experience!

Service: I would recommend them again
Product: Good food efficiently served

Service: The booking on-line was easy, the crew were helpful and pleasant, the cruise was informative and interesting and above all, the food was excellent. We had a great time.
Product: Great view and excellent food. We had very attentive waiters and enjoyed the company of those sitting around us. We highly recommend this cruise to anyone wanting good food and a wonderful view of the city.

Service: I was happy with the service ! keep it that way
Product: Fair values ! great service.

Service: Just the harbor - you can't go wrong
Product: much better than the bistro and just as cheap

Service: Beautiful food, great service and friendly staff. Very enjoyable. Highly recommend.
Product: Very tasty and well presented.

Service: Just WOW!!!
We went for top deck lunch cruise last Friday with my family and board by hospitality manager and he helped to lift my baby pram to take upstairs too,so kind.The staff were so welcoming and friendly from start to finish.The food was absolutely fabulous and wonderful view.
If you are in Sydney I highly recommend.
Product: It is reasonable price and great place

Service: SERVICE & FOOD WAS GOOD. WOULD RECOMEND. THIS IS OUR THIRD TIME ON CRUISE
Product: GOOD OVERALL EXPERINCE AGAIN

Easy going and relaxing. Food was fresh and tasty. For those with big appetite better to choose baffet cruise.

Service: Just felt it was a bit dated
Product: It was ok , nothing great, but disappointed

Service: OK nothing out of the ordinary
Product: again ok steak was cooked well

Service: Food could have been a little bit hotter and there was no salt on the table. But everything else was fantastic and a lovely photographer.
Product: The meal could have been a bit hotter and there was no salt on table. Otherwise very good.

Table service was friendly, prompt

Service: I love this cruise best ever service is amazing food awesome
Product: Amazing love everything about captain co o k cruises would sail with them anytime

Service: Good experience. Food excellent, but vegetable variety could perhaps have one more veg.
I paid extra for a guaranteed window seat, but there were so few people that we could hav e had one without the added fee. Perhaps on these occasions you could get some goodwill (especially to Captain Cook members) if you refunded the extra amount.
Product: Lunch was excellent, but as I mentioned above the vegetable variety could perhaps had one more veg in each selection.

Service: Services desk lady on day of departure courteous and efficient. Welcome aboard excellent. Food good. Enjoyed trip
Product: Easy to navigate site, plenty of information

The meal was good,service was good as well,the only negative was the cost of the wine

Service: very enjoyable cruise great harbour great service from Captain Cook Cruises
Product: every thing was efiecient and very enjoyable great service

Great Trip

Service: Amazing experience with fantastic views and service!
Product: The food is good and big portion!

Service: Hi, All 11 of us had a great time, however we had a very inexperienced waitress for most of the trip that either didn't ask around the table if we wanted drinks, so would deliver one and then walk away. At times there were obviously finished plates and they weren't cleared away promptly even though she was at the table to deliver a drink. I know this is due to inexperience, but she should have been with someone more experienced to guide her. There was another very experience staff member who was really amazing who we only got to meet late into the cruise.
Also on the top deck we couldn't hear any of the commentary that the lower decks received. It would have been nice to hear about some of the harbour icons, or who lives where, or the name of the islands that we pass and some of its history. Shame.
Product: We purchased on line and due to the large number of people we were given a discount. When we wanted to add another 2 people onto the list I called and the lady that I spoke to was very helpful and we qualified for the discount on the extra people also. Thank you very much

Service: The crew were great, efficient and polite. Very shocked with the price of a bottle of wine!! Friends recommended us to take the lunches. Cruise but as pensioners, we were appalled to see the price on a low level brand of wine at such a shocking price!! As we lashed out for the lunch all we could was to buy the wine! Not very happy but loved the cruise???
[email protected]
Product: Just did!! In last message

Service: Fabulous cruise would recommend it and the service was fantastic.
Product: Top Deck lunch was very nice

Service: They were very prompt at serving us. The food was good. The cruise was good, but the wine was too expensive. We have been on Captain Cook Cruises several times and enjoyed it each time.
Product: food good wine expensive.

Service: I would definitely recommend Captain Cook Cruises and I am already planning a return visit. I have also told friends and work colleagues it was wonderful experience and they should book. i have already emailed to advise that when I called Captain Cook direct I was very impressed with Summer as she went out of her way to be helpful. I had originally called to see if another site I was going to book through was using Captain Cook vessels. I would now only go direct to CCC and this is due to Summer. Congratulations to Summer. I also want to express thanks to our lovely waitress - Gisele. She attended to our every need and was so happy and attentive. She was busy and everyone wanted her attention and no one had to wait and she always was smiling. You have two great employees and I am sure many more so keep hold of them. On boarding all the staff were extremely pleasant.
Product: Left comments on previous page of our Top Deck Lunch.

Service: I go on a lunch cruise with captain cook cruises 4 times a year, always a pleasant experience and the food great
Product: Thoroughly recommend... I prefer the shorter cruise and a super way to see this beautiful city. Food was great too

Service: They tried to please us in everything.
Product: Everything was most satisfactory.

Steph and the rest of the staff are really helpful and very professional and the Trish MS Research Foundation's volunteers are extremely grateful for Captain Cook Cruises' very generous support.

Service: Did not realise the amount of steps up to top deck and not so agile as used to be. Spoiled the start of lunch as very tiring with a stick to negotiate. Very surprised don’t adhere to disability and discrimination act as we have to in UK.
Product: Excellent lunch and quality of food exceptional

We had a great top deck lunch cruise with lovely food. It was worth paying extra for the premium drinks and the window seat. Huge bonus was going round twice which we hadn't realised was going to happen. It meant we could enjoy our food inside with no commentary on the first trip then go to the outside for photos and with commentary on the second trip. Great afternoon!

Service: Fantastic experience, outstanding
Product: Amazing food and service :)