Service: Hi Captain Cook crew,

I am extremely disappointed on your service. As you can see in the attached, I have booked and fully paid 2 adults package for high tea.

In the attached files, there were no instructions whatsoever on where the boat will depart. We were instructed to view the timetable in which it directed us only to hop on and hop off schedules.

Because of that confusion, we were unable to board to the boat although when we arrived at wharf 6, the boat were still there. As much as I was disappointed to your unclear instructions, I have left a local phone number for contacts and yet, no one called me to confirm if I were really gonna show up at the harbour or not. In that case, please specify why is my phone number requires at the first place?

On top of the later, I was extremely disappointed to your on land crews. Which are not helpful, defensive, kept blaming me and my friend. One crew offered a refund and told us that we should have boarded at the latest by 2.20pm (which of course this is not written anywhere in the booking receipt and your website), while another crew kept insisting we cannot board and did not offer any solution at all safe for asking more money to reschedule for our trip (which we already told her that it would not be possible as we will be flying the next day). We had to ask for a hop on and hop off tickets (as this is the best we can think of).

Big disappointment. I will, not just not recommend your service to others, but as much as possible I will forbid anyone to take your service.

You need to improve your service and website and your crews asap.
Product: Unpleasant

They were very prefisional and friendly, on time and helpful.

Service: Good service
Product: Easy & Convenient and value for money

Service: Onboard staff were great and informative
Product: Easy transaction, email ticket, simple

everything was perfect

Service: The food was delicious with lots of choices on the menu. The sights are fabulous and service spectacular
Product: We caught the ferry from darling harbour. The ferry was always on time and staff wonderful. Would have been good yo have more services to darling harbour later in the day.

Service: Nice experience with friendly crews.
Product: Various kinds of animals. Great experience!

Service: Convenient and good service. A wonderful way to sightseeing Sydney with Captain cruises.
Product: Easy and fast. Got our tickets at Darling Harbour

Service: The boats were on time and clean. Everything ran very smoothly. It was a great way to explore the harbor.
Product: It is hard to rate the value of the zoo. We only stayed for a short time because it was a holiday weekend and a school holiday. The place was absolutely mobbed, so we left.

we holiday in Sydney regularly and always use captain cook cruises to get around the harbour.staff and commentary are always great

Service: The deal that included the hop on hop off ferries, the hop on hop off bus, Taronga zoo and 3 attractions was great! But really enjoyed the ferries we did the whole circuit one day just to go for a nice boat ride on a beautiful day and enjoy the sights. The commentary on the area was very welcomed as well.
Product: Amazing deal. Great value for money and got to do so many touristy things. Unfortunately the buses were to full for us to make it out to Bondi, which my boyfriend really wanted to do. The drivers just kept saying if there was just one more bus... So we kind of wasted half a day and a bit of money there with the hop on hop off bus and probably wouldn't get that again, might just uber next time. But everything else was great.

Service: Not enough information as to how it works. Purchased ticket to Madame Toussouds, after lining up at ticketing at Madame Toussouds, was told we needed to go all the way to Captain Cook's office to get the ticket then go back the end of the line to be allowed entry!
The staff at Captain Cook's was not very accommodating, no explanations on how it works or anything. Ferry times finished early for the day so not much options for later on the day.
Product: Not enough information as to how it works. Purchased ticket to Madame Toussouds, after lining up at ticketing at Madame Toussouds, was told we needed to go all the way to Captain Cook's office to get the ticket then go back the end of the line to be allowed entry!
The staff at Captain Cook's was not very accommodating, no explanations on how it works or anything. Ferry times finished early for the day so not much options for later on the day.

Service: Easy way to get around, friendly staff
Product: Good value over 2 days...

Service: The tour commentator seemed bored and the commentary uninformative.
It was too difficult to work out how to hop on and off so we abandoned the cruise's service and used harbour ferries.
Product: Zoo was half closed for renovations. Nothing new, unusual or interesting about the exhibits that were open. Highlight was the views of the harbour.

Service: The staff were super friendly, the food was yummy and the view of Sydney from the water was amazing. Highly recommend!
Product: Great way to get around Sydney! The zoo was beautiful.

Service: Unreliable. Firstly the boat didn’t stop and drove past us. Eventually after a phone call, it came back. On the return leg, it was 30 minutes late, and instead of an apology and an explanation, the deck hand was rude and made me feel stupid and that I had got the timetable wrong.
Product: Same as previous answer. Unreliable

Service: Great 2 hour cruise duration...if you stay on board the ferry. Good commentary. Nice photo views from top level. Was a bit windy going back to the quay. We got the HOHO 2 day pass but turned out our time was limited so only ended up using it on the one day so you may want to have a real good think about what cruise will be best for you
Product: HOHO 2 day pass is good but with our limited time turned out not to be suitable for us. (I'd pre bought the pass online but you can't tell what will happen on the day.)

Service: Great price and convenience of being able to hop on hop off as we chose over the 2 day period was fantastic.
Product: Being able to combine the ferry ride with the taronga zoo entry price was cost effective and made for a more enjoyable experience for our family

It is enjoyable to hop on with cruise! We managed to spent 2 full days with the cruise without any problems.

Service: Really great service - especially from our waitress during the meal
Product: We didn't use as much as we expected but what we did use was fab

Easy, great prices! Highly recommended

Service: These are friendly folks and they'll answer any questions you may have..
Product: So we purchased the 2-day pass for the HoHo cruise and Taronga Zoo. The zoo was good and hassle-free, and we went there on the first day. On the 2nd day though, the cruise schedule was changed suddenly and even though we got a copy of the revised schedule, when we tried to catch the last cruise back to Circular Quay from Darling Harbour Wharf, it just didn't show up. We were 20 min earlier and we waited until it was time and decided to approach the crew at the wharf and only then did we find out. It was disappointing.. kinda felt cheated. All in all, we couldn't fully utilize the pass - 2 days are simply not enough to check out all 11 stops unless you do not tour any of the stops which of course wouldn't make sense. If you disembark to enjoy 1 or 2 stops, taking into account the waiting time for the next cruise, etc.. you'll probably succeed in covering 4 or 5 stops over 2 days. We went to the Taronga Zoo and spent the first day there so we only covered Watsons Bay and Darling Harbour in the 2nd day. Would have spent lesser if we had just done this on our own instead of paying for the cruise.

Service: Excellent service throughout. Al the stag were so friendly. Biggles the guide was brilliant, very knowledgeable and made the trip so much more interesting with all the information he shared. If I get the chance to go whale watching in Sydney again this is the company I will use.
Product: Very good ferry service across Sydney

Easy to use, great staff! Recommended

The service was top class with all staff being super friendly

Service: The service was great. It was convenient and quite easy to follow the schedule
Product: It was Great. Highly recommended Madame Tussauds Sydney

Very convenient. It allowed us to see so much more of the Sydney Harbour area than we could have seen utilizing land transportation.

Service: Commande par internet très facile.
Contact au téléphone et guichet très bon.
Nous avions réservé la navette ferry pour aller au zoo.
C’était très bien car bien moins de monde que sur le ferry classique !
Product: Tarif très compétitif pour le zoo et le ferry.
Attention il faut penser à récupérer les entrées du zoo à un guichet captain cruises si vous acheté par internet. Nous l’avons fait à Circular quai c’était Très rapide.

Friendly, helpful and fast service.

Service: Bundle prices with the Zoo and Hop On/Hop off for 2 days was great deal.
Product: Great deal. Great selection of Sydney harbour destinations.

Service: I was very upset as my son got very sick and we were not able to cancel or reschedule so the whole trip to Sydney was wasted. I understand there being a no refund policy but to not be able to change the dates seems very unfair.
Product: Because my son suddenly became quite ill and I was unable to use the tickets and there was no way if rescheduling so we didn’t get to use and I lost a decent amount of money. I understand no refund policy but no change seems very unfair.

Service: We purchased our hop on hop off passes online. I had a question and sent it in through the chat feature on the website but never got a response. Upon arrival to Sydney, my husband and I went to the Circular Quay location with our online receipt to get more information on how use the service and visit the attraction that was purchased. The customer service rep was extremely helpful in answering our questions, provided our tickets and provided a time schedule so we could plan our days.
Product: We felt it was a great value for the price and would recommend it to others.

Good service and an enjoyable day out and commentary about the history of the area. Timetable a bit hard to understand and could be a bit more regular.

Pleasant cruise trip with advisory on timings and ferries to catch to next destination

It is a great way to explore the city and it is a must to ride a ferry in Sydney harbour.
Also, it is wonderful in the Toranga Zoo!!!

Service: Friendly service and always on time.
Product: Excellent, timely service

Helpful staff

Courteous and reliable!

Service: Wonderful trip in Sydney with Captain Cook Cruise's.
Product: it's enjoyable, excellent

Service: Your 2 day Hop On Hop Off service was a great way of getting around Sydney Harbour affordable, comfortable, different and staff very friendly and obliging. Sunday afternoon was spent just cruising and listening to the excellent commentary given by Sarah. Most informative and interesting as well. Will use this service in the future as it is so convenient with online booking, fast and regular services, friendly, enjoyable and reliable cruising... loved cruising at sunset 👁👁😀🛳💜
Product: Excellent service, affordable and friendly

Service: Very good. Sight seeing commentary good.
Product: Good but maybe more frequent pick ups

Service: This was our best deal in Sydney. We got unlimited ferry trips around the Sydney Harbor as well as a zoo entry for one reasonable price. The crew was great and we had a really good time, so much so that after we had been to all of the drop offs we took a ride just to enjoy the beautiful day.
Product: Everything about our trips, our stops the schedule was just great.

Service: Always on time and very friendly
Product: very easy to use and navigate times etc

Convenient to just purchase one ticket for Taronga Zoo and the Captain Cook ferry service. Staff were friendly and helpful. We enjoyed both the zoo and the hop-on hop-off ferry service.

Gret views, fantastic Staff!

Service: It’s a good experience, excellent service, and reasonable queuing time. Would recommended to others
Product: Reasonable price to do hop in and hop off plus the Taronga zoo experience

Service: Waited in line for 30 minutes to find out the teeny tiny boat was "full" so we waited an addition hour 15 min for another boat. The employee was super rude about not letting us on. Our friends took the public ferry and it was so much faster. Total waste of money. Will be letting people on TripAdvisor know.
Product: Waste of time buy Taronga Zoo tickets in advance. The line was 80 people deep for advance tickets, where there were 2 people in line for buying tickets.

Service: Timetables not easy to navigate which makes visiting different sites difficult. Not really getting good value for the money you pay. Got to Circular Quay and no more ferries so had to walk 35 minutes back to Darling Harbour. A bit disappointing.
Product: Not good value for money, ferry timetables hard to navigate.

Service: Was an awesome service with lots of information. Great ferry and awesome people in the company
Product: Another awesome service and great ferries.

Service: Love it!! Funny and bubbly environment. The captain was soooo cool and friendly staff!!
The only downside of it is where you buy your tickets, there is a lack of customer service at their kiosk at the pier. Not only us but a number of people were confused with their hop on and hop off system. Not easy to figure out on your own as this is not clockwise or anticlowise system and we didnt manage to do the sights but one which was a pity. We only got to the zoo because the guy at the kiosk said there was going to be the easiest option for us as we wouldnt get to do all sights or hald of it in one day anyway. We all found very confusing and ended up not making the most of if as planned which felt like we got ripped off. We would highly recommend an improvement in their system to facilitate to their clients and also improve in their customer service at the kiosk. The best part and great experience was onboard!
Product: Love it!! Funny and bubbly environment. The captain was soooo cool and friendly staff!!
The only downside of it is where you buy your tickets, there is a lack of customer service at their kiosk at the pier. Not only us but a number of people were confused with their hop on and hop off system. Not easy to figure out on your own as this is not clockwise or anticlowise system and we didnt manage to do the sights but one which was a pity. We only got to the zoo because the guy at the kiosk said there was going to be the easiest option for us as we wouldnt get to do all sights or hald of it in one day anyway. We all found very confusing and ended up not making the most of if as planned which felt like we got ripped off. We would highly recommend an improvement in their system to facilitate to their clients and also improve in their customer service at the kiosk. The best part and great experience was onboard!

It's very confusing at pier 26. It's not clearly signed which wharf the boat is coming to. There are several wharfs there, all labelled Pier 26. The running comentary was terrific.

Service: The HOHO service should run over a 24hr period and not the calendar days. Staff were very friendly, though it was hard to hear commentary of you were outside.
Not enough services to some places to make it worthwhile using as a HOHO and I wish I had realised that before buying tickets for 2 days.
Unfortunately, it was not value for money.
Product: Lack of services and cost. needs to run for 24hrs consecutively not per day to make it worthwhile and to catch the tourist dollar. Lots of people getting off cruise ships and are only here for 24hrs before flying out.

Service: Quick and easy to visit Taronga Zoo and cruise for two days into the bay of Sydney
Product: Fast and easy to visit Taronga zoo

Service: We had a great time. Funny crew, nice trips to zoo and Manly. Very helpful and friendly staff at the kiosk. The only problem we had is last ferry e.g. from Manly was leaving at 15.30. Quite early. We decided to stay longer and purchase a ticket for an independent, later public ferry. Nevertheless, I'd choose Captain Cook again.
Product: We had a great time. Funny crew, nice trips to zoo and Manly. Very helpful and friendly staff at the kiosk. The only problem we had is last ferry e.g. from Manly was leaving at 15.30. Quite early. We decided to stay longer and purchase a ticket for an independent, later public ferry. Nevertheless, I'd choose Captain Cook again.

We stayed in Watson’s Bay and found Captain Cook cruises offered the best timetable with early and late ferries that we’re not available on the public ferry service. Great value when combined with entry to the Zoo.

Crew were exceptionally helpful and courteous. Anton (I think that was the gentleman’s name) was very helpful and entertaining to all on board. Really appeared that he enjoyed helping and making our trip/s enjoyable.

Service: Great service. Bought my tickets on line whilst on holiday in Sydney. Unable to print. Called into Circular Quay to get help with tickets. The guy that served me was really helpful, even with so much background noise happening.
The ferry trip was interesting, loved the commentary we received.
Product: The ferry trip was good.
Didn't get to really do the hop on ,hop off bit as my travelling companion became ill which curtailed our sight seeing.

Service: Disappointed. Lack of communication, inadequate signage / maps. Trip was cancelled but no one bothered to notify us.
Product: Relatively easy to pay but was given the impression that it included Taronga Zoo admission...but no. Again poor communication.

It was a great tour with a reasonable price. It has many stops and it is a best way to avoid the traffic of the city and enjoy the spectacular view.
I purchsed the two days ticket + zoo ticket and it really worth it.
My only suggestion is adding time to the tickets, so every passenger can use the best out of it. Hop on Hop off bus in US was that way. This way, passengers can have 48 hours pass independent of the time they buy the ticket.

Loved being able to get to so many locations in one day.

Wish you had one day option for Hop on Hop off cruise

We wanted to go to Manly in the afternoon but there was no trips available, not very good for visitors who only have so much time in Sydney! Not happy

Service: Ferry's were great, well laid out and good coverage around the harbour. One of the longer trips even had cheap beer, better still! The timetable worked pretty well although we missed shark island as it was closed, not sure why. The big bus was good as well, really good coverage of the city. Good deal getting 2 days ferry and 1 day bus.
Product: Good value for the service.

Service: Many good things about the cruise hop on hop off including great staff and commentary. However, the routing was a bit dodgy as once you got to Manly it was difficult to Circular Quay, especially in the late afternoon. Not sure how that may be corrected but seems odd.
Product: The crew and accommodations were quite nice and especially the commentary. However the schedule was quite odd as you get to Manly and then in the late afternoon you can’t easily get back to Circular Quay. Not sure how you rectify that issue but make sure you understand the schedules.

Service: The trips were generally on time and the commentary was very entertaining and educational. On one trip, the water was a bit rough, and the boat was running a bit late. They kindly radioed ahead to our connecting boat, and we arrived at our destination on time!
Product: A very nice zoo, and worth a lot of time to explore.

Service: Cruise not running according to schedule. The cruise I waited for didn't show up and I had to take a taxi back to town. I sent a complaint and question email and got no response.
Product: Purchase was ok but overall experience was just the worst

Website and timetables were misleading. Didnt use our $100 tickets. No refund. Disappointing.

The hop-on hop-off ferry works very well. We had 2 days to explore Sydney Harbor at our leisure and with tremendous flexibility. Good value for the money.

Amazing view. Great customer service. My sister left her bag on the dock, came back hours later and a staff managed to help her find it.

Service: Ideal para quien esta en sidney sin automóvil, adquirimos el combo de 2 días, uno lo usamos para ir a manly y otro al zoo, muy puntuales y ordenados. Se podía aprovechar para conocer otros lugares pero no nos daba el día.
Product: Todo como lo esperábamos, buen y ágil servicio, empleados muy amables y serviciales

Service: Kundeninformation bezüglich Fahrplan am Australienday
Product: Einhalten der Fahrplanzeiten

Service: CCC service was excellent all ferries on time for our family trip to Taronga Zoo. Then the next day hop on hop off ferry to Manly was an enjoyable trip.
Product: Easy to purchase on line.

Service: Limited service, made it difficult to fit all destinations in. Otherwise generally good service.
Product: Good service, some waiting times a little long but always got a seat and routes interesting as was the commentary.

Service: Cruise to Fremantle was wonderful. Ferries were clean, on time and fast
Product: Trip to taronga provided awesome views

Service: The cruises kept to time. The commentary was good. The staff was friendly.
Product: very happy with the service

Very good!!

Service: Enjoyed traveling around Sydney on Captain Cook ferries. Staff was very helpful. It was nice to have Free WIFI on the boats.
Product: Got right back to me via Facebook message to answer my questions.

Last ferry from Taronga Zoo did not show up 20 minutes past schedule, and people took the last public ferry instead.

Eventually the customer service staff did try to refund the public ferry fares, but we had to go through the trouble of explaining at the public ferry terminal why we did not have an opal card. (No cash allowed)

We were told that our original ferry did arrived much later. Everyone at that time thought the ferry was not coming anymore.

Delays happen but there should be a way of updating the customers so they won't be left wondering.

Otherwise, the ferry service is quite good, punctual at other times and very clean.

Service: Love the destinations of the hop on hop off cruises of Captain Cook 😋 very accommodating staff and crew. Thank you for the very nice experience and excellent service...highly recommended!!!
Product: Great value for your money...highly recommended!!!

Service: Excellent, friendly and informative service.
Product: Great value for money and always on time.

Service: Perhaps tell customers that they can use their opal cards per trip which would have saved a whole lot of money rather than paying for a full day in which you really only get one return trip anyway
Product: Big bus was more worth it

Service: We missed almost 3-4 hours waiting for the cruise at different places. The name boards were not clear and we ended up running here and there and was not able to go to Manly beach. When we checked a lady sitting outside the Wharf 2 pier, she said it is so easy to understand with all the sign boards. But the sign board just says Manly beach, but doesn't have Captain Cook written anywhere. They where impolite and rude. Our trip was for 3 days and we lost lots of time because of proper lack of communication
Product: The online site was clear, I didn't had any issues

Service: The ferries were on time. The commentary durin the trips were informative & entertaining.
I would definitely recommend to others
Product: Great service, interesting commentary. Taronga Park Zoo brilliant

Service: Good pricing and convenient service, however some pick up times were inaccurate. The biggest issue was that our return from the zoo to darling harbour did not actually dock in darling harbour. The walk was an extra 15 minutes in extreme heat, which was a bit difficult for my small children.
Product: see above for my review of the cruise

Zoo was great.

Service: Nice and relaxing cruise. Really informative commentary and guides. Well fitted out boats as well.
Product: Awesome value to include the zoo ticket with the cruise.

Service: We purchased a hop on hop off ticket with Toronga zoo entry for our family of four. I thought it was excellent value for money. We went to the zoo on the first day of our ticket and then on the second day we cruised around all the stops on the harbour and went to Manly - we loved it. I really liked the fact that there was a host who told us little facts about Sydney and the harbour - I think this sets it apart from the other ferry services - it was great. The only slightly adverse comment I would make is that it would be better if there were a few more ferries in service because the waiting times were sometimes a bit long compared to the other ferry services.
Product: Hop on hop off ticket was great value for money

Service: Do not sell so many tickets for the boats you have. Or buy more boats
Product: Would not recommend to anyone

Service: Very good. Always on time and very helpful staff who worked really hard.
Product: Excellent very easy good value for money, 2 days and the zoo excellent value for money

Everything goes well. Getting the tickets, hop on the cruise, and services are great and cheerful.

It was a fun experience. Thank you for the great services.

Service: It is mainly good experience. The only thing is i hope it runs later on the day.
Product: I had to finish the day early because the last one back to circus quay was 4:30.

They don’t keep to a schedule so it’s random when you show up vs when a boat will leave. They also incorrectly announced a ride which meant that we ended up in the wrong place and took a ferry from a different operator to where we needed to go. They refused to give a refund despite admitting their error. Finally when you book in advance you still have to go wait in an impossibly long line to get a physical ticket. Total waste of time.

We had a fabulous couple of days on Captain Cook Cruises, on the 'Hop on Hop off' service. Staff were very helpful and informative, we were handed an easy to read timetable which enabled us to plan our journey effectively; we enjoyed the commentary also. I would highly recommend this company. Thank you

Service: Ferry drivers and staff got stops incorrect, infrequent ferry services didn’t match for a useful tourist itinerary. Couldn’t get to Manly from Taronga Zoo in the afternoon, ferry left 2 mins early from Manly so we got stuck in thunderstorm at wharf. Had to go on another ferry service at additional cost. No commentary on smaller boats which was disappointing. Sydney Tower Eye was disappointing, couldn’t do Skywalk or outdoor Observation Deck which we didn’t realise. Overall it was a bit of a waste of money for us as we didn’t get to use the hop-on/hop-off service as much as we would have liked and it would have been easier, more practical and cheaper for us to use Opal Card public transport.
Product: Expensive for what you actually can use in the given time.

Nil