Service: We purchased our hop on hop off passes online. I had a question and sent it in through the chat feature on the website but never got a response. Upon arrival to Sydney, my husband and I went to the Circular Quay location with our online receipt to get more information on how use the service and visit the attraction that was purchased. The customer service rep was extremely helpful in answering our questions, provided our tickets and provided a time schedule so we could plan our days.
Product: We felt it was a great value for the price and would recommend it to others.

Good service and an enjoyable day out and commentary about the history of the area. Timetable a bit hard to understand and could be a bit more regular.

Pleasant cruise trip with advisory on timings and ferries to catch to next destination

It is a great way to explore the city and it is a must to ride a ferry in Sydney harbour.
Also, it is wonderful in the Toranga Zoo!!!

Service: Friendly service and always on time.
Product: Excellent, timely service

Helpful staff

Courteous and reliable!

Service: Wonderful trip in Sydney with Captain Cook Cruise's.
Product: it's enjoyable, excellent

Service: Your 2 day Hop On Hop Off service was a great way of getting around Sydney Harbour affordable, comfortable, different and staff very friendly and obliging. Sunday afternoon was spent just cruising and listening to the excellent commentary given by Sarah. Most informative and interesting as well. Will use this service in the future as it is so convenient with online booking, fast and regular services, friendly, enjoyable and reliable cruising... loved cruising at sunset 👁👁😀🛳💜
Product: Excellent service, affordable and friendly

Service: Very good. Sight seeing commentary good.
Product: Good but maybe more frequent pick ups

Service: This was our best deal in Sydney. We got unlimited ferry trips around the Sydney Harbor as well as a zoo entry for one reasonable price. The crew was great and we had a really good time, so much so that after we had been to all of the drop offs we took a ride just to enjoy the beautiful day.
Product: Everything about our trips, our stops the schedule was just great.

Service: Always on time and very friendly
Product: very easy to use and navigate times etc

Convenient to just purchase one ticket for Taronga Zoo and the Captain Cook ferry service. Staff were friendly and helpful. We enjoyed both the zoo and the hop-on hop-off ferry service.

Gret views, fantastic Staff!

Service: It’s a good experience, excellent service, and reasonable queuing time. Would recommended to others
Product: Reasonable price to do hop in and hop off plus the Taronga zoo experience

Service: Waited in line for 30 minutes to find out the teeny tiny boat was "full" so we waited an addition hour 15 min for another boat. The employee was super rude about not letting us on. Our friends took the public ferry and it was so much faster. Total waste of money. Will be letting people on TripAdvisor know.
Product: Waste of time buy Taronga Zoo tickets in advance. The line was 80 people deep for advance tickets, where there were 2 people in line for buying tickets.

Service: Timetables not easy to navigate which makes visiting different sites difficult. Not really getting good value for the money you pay. Got to Circular Quay and no more ferries so had to walk 35 minutes back to Darling Harbour. A bit disappointing.
Product: Not good value for money, ferry timetables hard to navigate.

Service: Was an awesome service with lots of information. Great ferry and awesome people in the company
Product: Another awesome service and great ferries.

Service: Love it!! Funny and bubbly environment. The captain was soooo cool and friendly staff!!
The only downside of it is where you buy your tickets, there is a lack of customer service at their kiosk at the pier. Not only us but a number of people were confused with their hop on and hop off system. Not easy to figure out on your own as this is not clockwise or anticlowise system and we didnt manage to do the sights but one which was a pity. We only got to the zoo because the guy at the kiosk said there was going to be the easiest option for us as we wouldnt get to do all sights or hald of it in one day anyway. We all found very confusing and ended up not making the most of if as planned which felt like we got ripped off. We would highly recommend an improvement in their system to facilitate to their clients and also improve in their customer service at the kiosk. The best part and great experience was onboard!
Product: Love it!! Funny and bubbly environment. The captain was soooo cool and friendly staff!!
The only downside of it is where you buy your tickets, there is a lack of customer service at their kiosk at the pier. Not only us but a number of people were confused with their hop on and hop off system. Not easy to figure out on your own as this is not clockwise or anticlowise system and we didnt manage to do the sights but one which was a pity. We only got to the zoo because the guy at the kiosk said there was going to be the easiest option for us as we wouldnt get to do all sights or hald of it in one day anyway. We all found very confusing and ended up not making the most of if as planned which felt like we got ripped off. We would highly recommend an improvement in their system to facilitate to their clients and also improve in their customer service at the kiosk. The best part and great experience was onboard!

It's very confusing at pier 26. It's not clearly signed which wharf the boat is coming to. There are several wharfs there, all labelled Pier 26. The running comentary was terrific.

Service: The HOHO service should run over a 24hr period and not the calendar days. Staff were very friendly, though it was hard to hear commentary of you were outside.
Not enough services to some places to make it worthwhile using as a HOHO and I wish I had realised that before buying tickets for 2 days.
Unfortunately, it was not value for money.
Product: Lack of services and cost. needs to run for 24hrs consecutively not per day to make it worthwhile and to catch the tourist dollar. Lots of people getting off cruise ships and are only here for 24hrs before flying out.

Service: Quick and easy to visit Taronga Zoo and cruise for two days into the bay of Sydney
Product: Fast and easy to visit Taronga zoo

Service: We had a great time. Funny crew, nice trips to zoo and Manly. Very helpful and friendly staff at the kiosk. The only problem we had is last ferry e.g. from Manly was leaving at 15.30. Quite early. We decided to stay longer and purchase a ticket for an independent, later public ferry. Nevertheless, I'd choose Captain Cook again.
Product: We had a great time. Funny crew, nice trips to zoo and Manly. Very helpful and friendly staff at the kiosk. The only problem we had is last ferry e.g. from Manly was leaving at 15.30. Quite early. We decided to stay longer and purchase a ticket for an independent, later public ferry. Nevertheless, I'd choose Captain Cook again.

We stayed in Watson’s Bay and found Captain Cook cruises offered the best timetable with early and late ferries that we’re not available on the public ferry service. Great value when combined with entry to the Zoo.

Crew were exceptionally helpful and courteous. Anton (I think that was the gentleman’s name) was very helpful and entertaining to all on board. Really appeared that he enjoyed helping and making our trip/s enjoyable.

Service: Great service. Bought my tickets on line whilst on holiday in Sydney. Unable to print. Called into Circular Quay to get help with tickets. The guy that served me was really helpful, even with so much background noise happening.
The ferry trip was interesting, loved the commentary we received.
Product: The ferry trip was good.
Didn't get to really do the hop on ,hop off bit as my travelling companion became ill which curtailed our sight seeing.

Service: Disappointed. Lack of communication, inadequate signage / maps. Trip was cancelled but no one bothered to notify us.
Product: Relatively easy to pay but was given the impression that it included Taronga Zoo admission...but no. Again poor communication.

It was a great tour with a reasonable price. It has many stops and it is a best way to avoid the traffic of the city and enjoy the spectacular view.
I purchsed the two days ticket + zoo ticket and it really worth it.
My only suggestion is adding time to the tickets, so every passenger can use the best out of it. Hop on Hop off bus in US was that way. This way, passengers can have 48 hours pass independent of the time they buy the ticket.

Loved being able to get to so many locations in one day.

Wish you had one day option for Hop on Hop off cruise

We wanted to go to Manly in the afternoon but there was no trips available, not very good for visitors who only have so much time in Sydney! Not happy

Service: Ferry's were great, well laid out and good coverage around the harbour. One of the longer trips even had cheap beer, better still! The timetable worked pretty well although we missed shark island as it was closed, not sure why. The big bus was good as well, really good coverage of the city. Good deal getting 2 days ferry and 1 day bus.
Product: Good value for the service.

Service: Many good things about the cruise hop on hop off including great staff and commentary. However, the routing was a bit dodgy as once you got to Manly it was difficult to Circular Quay, especially in the late afternoon. Not sure how that may be corrected but seems odd.
Product: The crew and accommodations were quite nice and especially the commentary. However the schedule was quite odd as you get to Manly and then in the late afternoon you can’t easily get back to Circular Quay. Not sure how you rectify that issue but make sure you understand the schedules.

Service: The trips were generally on time and the commentary was very entertaining and educational. On one trip, the water was a bit rough, and the boat was running a bit late. They kindly radioed ahead to our connecting boat, and we arrived at our destination on time!
Product: A very nice zoo, and worth a lot of time to explore.

Service: Cruise not running according to schedule. The cruise I waited for didn't show up and I had to take a taxi back to town. I sent a complaint and question email and got no response.
Product: Purchase was ok but overall experience was just the worst

Website and timetables were misleading. Didnt use our $100 tickets. No refund. Disappointing.

The hop-on hop-off ferry works very well. We had 2 days to explore Sydney Harbor at our leisure and with tremendous flexibility. Good value for the money.

Amazing view. Great customer service. My sister left her bag on the dock, came back hours later and a staff managed to help her find it.

Service: Ideal para quien esta en sidney sin automóvil, adquirimos el combo de 2 días, uno lo usamos para ir a manly y otro al zoo, muy puntuales y ordenados. Se podía aprovechar para conocer otros lugares pero no nos daba el día.
Product: Todo como lo esperábamos, buen y ágil servicio, empleados muy amables y serviciales

Service: Kundeninformation bezüglich Fahrplan am Australienday
Product: Einhalten der Fahrplanzeiten

Service: CCC service was excellent all ferries on time for our family trip to Taronga Zoo. Then the next day hop on hop off ferry to Manly was an enjoyable trip.
Product: Easy to purchase on line.

Service: Limited service, made it difficult to fit all destinations in. Otherwise generally good service.
Product: Good service, some waiting times a little long but always got a seat and routes interesting as was the commentary.

Service: Cruise to Fremantle was wonderful. Ferries were clean, on time and fast
Product: Trip to taronga provided awesome views

Service: The cruises kept to time. The commentary was good. The staff was friendly.
Product: very happy with the service

Very good!!

Service: Enjoyed traveling around Sydney on Captain Cook ferries. Staff was very helpful. It was nice to have Free WIFI on the boats.
Product: Got right back to me via Facebook message to answer my questions.

Last ferry from Taronga Zoo did not show up 20 minutes past schedule, and people took the last public ferry instead.

Eventually the customer service staff did try to refund the public ferry fares, but we had to go through the trouble of explaining at the public ferry terminal why we did not have an opal card. (No cash allowed)

We were told that our original ferry did arrived much later. Everyone at that time thought the ferry was not coming anymore.

Delays happen but there should be a way of updating the customers so they won't be left wondering.

Otherwise, the ferry service is quite good, punctual at other times and very clean.

Service: Love the destinations of the hop on hop off cruises of Captain Cook 😋 very accommodating staff and crew. Thank you for the very nice experience and excellent service...highly recommended!!!
Product: Great value for your money...highly recommended!!!

Service: Excellent, friendly and informative service.
Product: Great value for money and always on time.

Service: Perhaps tell customers that they can use their opal cards per trip which would have saved a whole lot of money rather than paying for a full day in which you really only get one return trip anyway
Product: Big bus was more worth it

Service: We missed almost 3-4 hours waiting for the cruise at different places. The name boards were not clear and we ended up running here and there and was not able to go to Manly beach. When we checked a lady sitting outside the Wharf 2 pier, she said it is so easy to understand with all the sign boards. But the sign board just says Manly beach, but doesn't have Captain Cook written anywhere. They where impolite and rude. Our trip was for 3 days and we lost lots of time because of proper lack of communication
Product: The online site was clear, I didn't had any issues

Service: The ferries were on time. The commentary durin the trips were informative & entertaining.
I would definitely recommend to others
Product: Great service, interesting commentary. Taronga Park Zoo brilliant

Service: Good pricing and convenient service, however some pick up times were inaccurate. The biggest issue was that our return from the zoo to darling harbour did not actually dock in darling harbour. The walk was an extra 15 minutes in extreme heat, which was a bit difficult for my small children.
Product: see above for my review of the cruise

Zoo was great.

Service: Nice and relaxing cruise. Really informative commentary and guides. Well fitted out boats as well.
Product: Awesome value to include the zoo ticket with the cruise.

Service: We purchased a hop on hop off ticket with Toronga zoo entry for our family of four. I thought it was excellent value for money. We went to the zoo on the first day of our ticket and then on the second day we cruised around all the stops on the harbour and went to Manly - we loved it. I really liked the fact that there was a host who told us little facts about Sydney and the harbour - I think this sets it apart from the other ferry services - it was great. The only slightly adverse comment I would make is that it would be better if there were a few more ferries in service because the waiting times were sometimes a bit long compared to the other ferry services.
Product: Hop on hop off ticket was great value for money

Service: Do not sell so many tickets for the boats you have. Or buy more boats
Product: Would not recommend to anyone

Service: Very good. Always on time and very helpful staff who worked really hard.
Product: Excellent very easy good value for money, 2 days and the zoo excellent value for money

Everything goes well. Getting the tickets, hop on the cruise, and services are great and cheerful.

It was a fun experience. Thank you for the great services.

Service: It is mainly good experience. The only thing is i hope it runs later on the day.
Product: I had to finish the day early because the last one back to circus quay was 4:30.

They don’t keep to a schedule so it’s random when you show up vs when a boat will leave. They also incorrectly announced a ride which meant that we ended up in the wrong place and took a ferry from a different operator to where we needed to go. They refused to give a refund despite admitting their error. Finally when you book in advance you still have to go wait in an impossibly long line to get a physical ticket. Total waste of time.

We had a fabulous couple of days on Captain Cook Cruises, on the 'Hop on Hop off' service. Staff were very helpful and informative, we were handed an easy to read timetable which enabled us to plan our journey effectively; we enjoyed the commentary also. I would highly recommend this company. Thank you

Service: Ferry drivers and staff got stops incorrect, infrequent ferry services didn’t match for a useful tourist itinerary. Couldn’t get to Manly from Taronga Zoo in the afternoon, ferry left 2 mins early from Manly so we got stuck in thunderstorm at wharf. Had to go on another ferry service at additional cost. No commentary on smaller boats which was disappointing. Sydney Tower Eye was disappointing, couldn’t do Skywalk or outdoor Observation Deck which we didn’t realise. Overall it was a bit of a waste of money for us as we didn’t get to use the hop-on/hop-off service as much as we would have liked and it would have been easier, more practical and cheaper for us to use Opal Card public transport.
Product: Expensive for what you actually can use in the given time.

Nil

Service: Everything was great from the staff to the food to the spectacular views!
Product: Uneventful except that we were told we could buy the tickets to Taronga Zoo on the boat (the earliest one of the day which left before your office was open). It caused a bit of trouble but the staff accomodated us.

Great service to see the sight of Sydney . Lots of ferries to choose from & informative stagf

Service: Boats were clean, frequent, took us to the places we wanted to go, everything we wanted.
Product: Great experience at the zoo, and the other places we went.

Really enjoyed the tour, the staff were so friendly. I went on a really windy day, there professionalism towards my safety while still having fun was very good.
Thanks to the team and the Captain, see you again soon.

Service: I would certainly reccomend as it is much cheaper than catching a taxi or Uber everywhere, plus you are able to see a more scenic route of Sydney.
Product: Definitely worth the extra money. Secured transport to and from the zoo, and it’s much more affordable to purchase the two in one ticket.

Service: Great
Product: Great experience *****.. recommended

It was a fine experience. I was a bit confused as to how hop on hop off service worked and when I booked online I thought I got a second day included but my ticket said nothing of the sort.

I enjoyed the guided tour and the hop on hop off system.. A clearer timetable would be easier for tourists though.

Great package deal! Nice being able to use the Ferries over two days and the bus on the third day.

Service: It is very convenient and easy to access the places of interest.
please consider having the option of customers selecting the dates they would like to do the hop on hop off schedule instead of 2 consecutive days.
Product: for overseas tourist, please consider the option of booking online and paying cash upon collection of tickets.

Great on time and efficient!

Friendly & helpful getting our pram on & off the boat. The only thing that stopped 5 stars was the boats weren't always on time and we didn't know if we'd missed it or it was running late - later we were told it was due to 'traffic jams' on the harbour which was fine but at the time you are waiting you don't know this.

Service: Thoroughly enjoyed my experience on captain cook harbour ships. The guides I experienced onboard were very knowledgeable.
Product: Easy and flexible way to see the harbour

Service: the staff we met were kind and accommodating and very nice.
the ferry rides (5) were all lovely
Product: it has been very fuss free having a ticket that gets us wherever we chose to go for 2 days..

Service: Schedule need to be simpler to be easy to follow.
Few delays on multiple occasions.
Product: Good value an excellent way to see Sydney!

Very easy to use. Crew was very helpful. The zoo addition on the offer garnered my business. Without it, would have headed in another direction from the cost/value side.

Service: Smooth and enjoyable ride to Taronga! Their Whale watching cruise was fun with good commentary too!
Product: Would be great if the price could be lower, since we only used it for a to and fro trip to Taronga zoo. But if fully utilized, the price is worth it.

Service: Very nice crew - all there to help in every way possible and make it a fun day out on the reef!
Product: Convenient way to see the city with commentary. Wish there were buses that went the opposite way so that if you hop off you can better choose what direction you want to continue on.

Easy to book online and coverage of Harbour extensive.

great experience!!!

Service: Would buy from Captain Cook Cruises again as service both at time of purchase and when carrying out the activity.
Product: The hop on, hop off service was very good, some great sights to see and interesting facts learned. Whilst the zoo trip was also good it was not quite as impressive as it’s billing suggested. Overall though a very enjoyable package.

Service: Cruise to Taronga Zoo is perfect and easy, ontime, clean, spacious, baby stroller friendly
Product: Cruise with zoo entry ticket price is affordable

Service: Boat staff very polite and helpful. I found the timetable confusing. It would be great if the ferry went to all the places in a circular pattern so you could more easily get to all the places. The tickets are over priced. We were lucky about getting children for free otherwise way to high.
Product: I purchased ticket online but then when I got the ferry we had to go back to the office and exchange for another type of ticket. This should not be necessary especially since the ferry service starts prior to office opening or you could be starting at other points on the harbour.

Friendly Staff on all ferries used!

Amazing experience!!!

Service: Super friendly staff.
Knowledgeable guides
Timely service
Well priced
Product: Good vehicles
Staff helpful
Good knowledge
Timely service
Well priced

Service: Comfortable seating
Product: The zoo was highly overrated. The only unique thing about it was the view.

Excellent service - first from the woman in the Darling Harbour Office; she was so very helpful and pleasant; she even helped us manouevre my travel mobility scooter on board! Then the staff on the boats - they made sure we (and my scooter) got safely on and off the boat each time, and gave us advice for the zoo.

Booking was easy from their website thought it was odd that they still require a printed confirmation - not really friendly if you’re traveling and without a printer.

Entering the zoo, cable car and ferry was fuss free. Our pickup from zoo to Circular Quay was about 15minutes late. Please note on schedule because if you miss the ferry you might need to wait up to an hour.

Service: Onboard service was great! The commentators were superb, knowledgeable and entertaining. A pity didn't get his name. He sings and he offers to help take picture for everyone.

One thing to highlight is the service at the counter at Darling Harbour. The lady could be a little more helpful in providing information. Went on Fri to collect our tickets but told her would only go to the zoo the next day. She gave us a timetable for Mon-Fri which I didnt realise till Sat when I waited for 9.40am ferry which only came at 10am.
Product: Mentioned in the earlier review

Service: staff were great as always .the new timetables is frustrating with long delays between ferries or inadequate time to transfer at barangaroo.Will certainly use again though
Product: 40 minute wait to get in. Wouldn`t want to be paying fullprice for this attraction as the content and size of displays has been further downsized since we visited in May .less to see ...huge distance to the toilets ...toilets filthy

Service: Fantastic experience. The staff were friendly and professional, the ride comfortable and entertaining and the value for the money was excellent. Would highly recommend them. We used them several times to get from harbor to harbor on our trip to Sydney, Australia.
Product: Great value for the level of service.

Service: Ferries were neat and tidy. Services were on time. The lady giving the commentary from Darling Harbour over to Manly was brilliant.
Product: Easy as. Done over the Internet. Collected the ticket at Manly Wharf. Heidi was most helpful.

Service: Fabulous afternoon! The whales didn’t let us down!
Product: Fabulous time at the zoo!

Service: Helpful staff. Comments on the area history was great.
Not a regular service but coped.
Ok for value I think.
Product: Price ok I think.
Great it was for two days and why I bought this one as some were only one day which is no good.

Service: Fantastic as a non Sydneysider to explore the city and get interesting info. Staff helpful and ship clean and comfortable.
Product: Great value entry to the zoo and 2 days of ferries.

Great

Service: My family & I had a memorable experience with the Captain Cook Hop-On Hop Off Cruises during our recent visit to Australia. The cruise were punctual and their staff were always serving with a smile. We enjoyed the beautiful scenery that Sydney had to offer through the cruise as well as on land during our stops. Definitely would recommend it to family and friends.
Product: My family & I had taken up the 48 hour Hop-on Hop-off cruise which comes with SeaLife tickets. It was an amazing experience for all of us. Definitely a holiday filled with memories.

Overall was great, easy online booking and very friendly staff on board. Kids enjoyed the ride as much as we did.

only hiccup was twice we were at dock on time but ferry left already. first one we thought might be our watch are abit late. so we waited 45 minutes (suppose 30 minutes according the time table - 15 minutes late) for next ferry. second one we were at circular quay with a clock at the terminal. when we got there same thing happened right on time but ferry was long gone. so my advice is arrive early to avoid miss the ferry.

Service: Yes we like them but we feel that the cruise times and locations are a bit confusing.
If for instance I want to go from one side of Darling harbour to the other not all boats do this. It would be much easier if all boats went in the same loop from one spot. For instance why do they need 2 moorings at Darling Harbour on the aquatics centre side? Just have 1 mooring at pier 26 next to Madame Tussauds
Product: I liked Madame Tussauds but why have a waxwork of Curtis Stone? Much better to have one of Gordon Ramsey.

Everyone was really helpfull with information and help. Would absolutely recommend it.

Service: Service was excellent, fast and friendly. There was some issues with the Big Bus and Anne from Pier 26 was extremely sufficient in helping us sort out the problem.
Product: The harbour cruise was amazing. Sea Life, the zoo and Madame Tussaud's lived up to our expectations. Unfortunately the Big Bus Tour wasted about 5 hours of our last day in Sydney as they didn't want to accept our Captain Cook ticket. Eventually, with a lot of help from Captain Cook staff, the problem was sorted. I would suggest more consistency in this regard, but other than this, everything was fantastic.

Service: Convenient, hassle free and the crew is friendly and helpful
Product: One of best zoos we’ve ever been too. Also offers great views of the city, harbor bridge and opera house

It was a great way to see the city from the water. And, we were able to spend some time exploring some of the stops.

Service: Very friendly staff onboard. Very informative, pointing out landmarks as we passed them etc
Product: The boat was very late (which I know can’t be helped sometimes).

We took the hop-on, hop-off ferry to explore several Sydney sites including the zoo and Manly. I wish there were more options from the zoo in the afternoon towards Manly. The ferries were on time and easy to use. It's a good deal to include the zoo ticket with the ferry. We didn't get any commentary on our last trip from Manly to Barangaroo, so we must have gotten onto a commuting vessel instead of a tourist vessel. Great views at sunset heading back into the city.

Service: great service and it was fun catching the ferry to Taronga zoo.
Product: good value, found website as a bit hard to find details.