Service: Convenient, hassle free and the crew is friendly and helpful
Product: One of best zoos we’ve ever been too. Also offers great views of the city, harbor bridge and opera house

It was a great way to see the city from the water. And, we were able to spend some time exploring some of the stops.

Service: Very friendly staff onboard. Very informative, pointing out landmarks as we passed them etc
Product: The boat was very late (which I know can’t be helped sometimes).

We took the hop-on, hop-off ferry to explore several Sydney sites including the zoo and Manly. I wish there were more options from the zoo in the afternoon towards Manly. The ferries were on time and easy to use. It's a good deal to include the zoo ticket with the ferry. We didn't get any commentary on our last trip from Manly to Barangaroo, so we must have gotten onto a commuting vessel instead of a tourist vessel. Great views at sunset heading back into the city.

Service: great service and it was fun catching the ferry to Taronga zoo.
Product: good value, found website as a bit hard to find details.

Service: Few people knew about the deal or could advise on how best to take advantage of it. Many of the customer service people were unhelpful and impatient.
Product: Misleading and not the greatest value for money.

Amazing. I would highly recommend

Service: Cruise are on time, but not so stroller friendly for the hoho as we need to carry the stroller ourselves in and out the hoho.
Product: Great experience with the hoho

We were stranded when the ferry didn’t make a scheduled stop. Offered no compensation and no apology. Disappointed!

Fantastic boats - fast, clean, on -time and very helpful staff.

Service: It was very informative.
We had a wonderful time
Product: There was a lot of stuff for us to see. Only wish we had more time

Service: Thank you Captain Cook Cruises. I and my wife really enjoyed the ferry rides. The reception staff was very helpful in giving directions and also thoughtful by marking times on the timetable to clarify the ferry times for our ferry trips. Service at the reception was fast and queue was short so no long wait time. The same excellence in service was matched by the caring staff on the ferry. The commentaries during the ferry ride were interesting, personal and not repetitive. The ferry ride was very enjoyable with great scenic views. The ferry seemed clean and well maintained from external. The ganger bridge was easy to cross.
Product: Good value for money matched with good service

Very organised service with great options to get to nearby attractions. Comfortable boat and great commentary.

excellent service

Service: Exceptional cruise
Product: Great transport to and from zoo

Service: I felt bad because of the inequalities of the employees. You had boat captains and some assistants who were fantastic and timely, but other support staff in the office who barely knew what was going on and people putting out the ramps on their cell phones and not listening to the captain's instructions.

Anyway, the service worked great for our purposes, just funny to watch a dysfunctional organization with poor employees try to put themselves together. The captain would often look at the paying customers with his head in his hands apologizing.
Product: With the discount, it made the ZOO + HOHO a good deal.

Service: The Hop On Hp Off Ferry was the easiest way to see the best sights in Sydney. The only problem we had was that we were trying to catch the last ferry of the night from Circular Quay to Darling Harbour, we asked the captain when we were dropped off to make sure we knew where to be to catch the ferry back. While we waited for the last ferry with 11 other passengers, we watched the ferry come in at a different location and leave without us. A taxi boat then informed us that during special events like Vivid, the ferries could not stop where we were. Frustrated that we had been stranded on Circular Quay, we walked to the other pier. The last ferry in, that was no longer taking passengers, was nice enough to take us closer to where we were originally getting off. That captain saved the night.
Product: Great price for easy transportation in Sydney!