Very friendly

Really upset about the service, we arrived at 9.50 in the morning and they told us that we had wait until 10.50 for the other boat because they have only just one boat doing hop on hop off, they should write on the web site that the hours of the boat are very restricted. at the end we paid another boat for get there as soon as we can (it takes just 15 min) so we didn’t waste our morning.
The price is not that convenient also because there is no reason to book online if I have to stay on the queue for get the ticket anyway.

Service: I booked the Taronga Zoo Express for 3 adults, a two year old and a 1 year old.
I found your website a bit confusing as under 4 year olds are free but when I tried to add 2 children it wanted to charge me so I left them off the booking. When I got to Circular Quay to pick up my tickets, the man who served me was less than courteous, saying I should have listed the infants on the booking. I did try to speak to him about this but to be honest I found him quite rude, so not the best impression of Captain Cook Cruises.
Product: The Zoo Express was good however the pick up schedule was confusing.

Crew was great, what you would expect

Was our first time in Sydney and we got to see amazing views on the Captain Cook ferry to Taronga zoo and the little tour we had on the way back was also really nice. Will definitely be doing again next time we're in Sydney:)

Good. But you should advise people clearly when they book on line that they will need to exchange their on line booking receipts for paper tickets at your entry counter Pier 6 before they can get on the cruise. This was not clear from our on line booking receipt and we nearly missed the boat to the zoo as a result.

Service: Apart from hardly unable to understand the customer service representative serving me as they dont speak english fluently and forgetting our additional hop on hop off ferry tickets, it was fine.
Product: No issues and were on time.

Service: When I arrived at the kiosk to receive out tickets for the ferry and zoo I felt the service representative was brash and did not deliver service with so much as a smile or a 'have a nice day' attitude.
Product: Very good value for money for a family of three people, pricing was competitive but we did see the same package slightly cheaper at $5.00 per person.

Service: Easy use of the service - website was easy to book on and the staff were excellent
However the queue at the office after booking online to “save time” was excessively long!
Product: Overall a really good experience

Service: Very polite. comfortable and punctual
Product: Ease of access booking on line

GOOD VIEW.MORE CHOICE OF SCHEDULE.

Service: The commentary from the crew was fabulous.
Product: Prompt and well done. The crew worked very well.

Service: Nette dienstregeling...
Product: Mooie combinatie, Taronga Zoo via het water bezoeken is echt een aanrader

Service: Everything was great. A complimentary beverage would be appreciated and the speakers outside should be a little louder. Otherwise great!!
Product: Very good zoo with amazing views and wildlife walking about everywhere! World class!

Service: The service is always friendly and well priced. Whenever I go to Taronga Zoo I always use Captain Cook Cruises.
Product: Easy to purchase and great prices

We went on two cruises with Captain Cook Cruises - We did the Top Deck Lunch Cruiser firstly. It was a good way to get a great view around the Harbour and the meals were quite nice. The only thing that could've been offered in the price was an initial soft drink/beer or wine and then pay beyond that. The second cruise was a pack to Taronga Zoo which included the Cable Car up the Cliffs with views travelling across the elephants enclosure. The animals have such beautiful views of the harbour.

the booking was the most difficult, doing it online,not being able to print it out I kept it in my phone. The trip was direct ferry from Watson Bay to the Zoo, 3 children in tow. The website showed there was a ticket office at Watson Bay wharf, there wasn't; The time table at the jetty stated the ferry to arrive at W Bay 10am, with a large dot next to 10am, meaning only that time on public holidays/school holidays, which it was, but did not arrive until 1040am. I did not understand that tickets could be bought on board.
The trip itself was extremely good, the announcer being very sociable, especially with the 2 older boys, and included them in his commentating by asking them questions or them volunteering information.
The deck hand was very king to contact the main office re my ticket, as he said the zoo would not accept the phone receipt therefore had permission from them to write an acceptable one, he needn't have gone to that trouble, but I am thankful he did.
A lot of this could have been avoided if the Captain Cook Cruises website had been up to date.
The deck hand & commentator are highly commended.

On time with well informed crew. The only downside was there seemed to be an excess of passengers. Standing room only.

Service: I'd recommend this. We had a great time
Product: It had everything we wanted at a great price