Captains Dinner

The Captains Dinner Cruise is the signature a la carte dining experience and comes with the Captain’s seal of approval. Cruise on the prestigious MV Sydney 2000* and enjoy quality a la carte dining, a comprehensive wine list, live music and dancing, all set to the spectacular backdrop of Sydney by night. More Info ...

The Captains Dinner Cruise features an expanded food and wine selection, upper deck seating plus great live music and dancing. The beverage list earns top marks with an impressive selection of Australian wines and imported ales on offer.

Expansive windows throughout our vessels offer superb viewing no matter where you are seated on the vessel, however if you prefer you can guarantee window seating at a small additional charge. Bar packages are also available with a choice of standard or premium wines, or soft drinks for the kids.

Infants under 4 years are free of charge if you bring along a meal from home. Otherwise the full menu selection is available at reduced child prices for under 15 years. A special Children's Menu can also be pre-ordered on request.

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

*From time to time, due to maintenance and scheduling, vessels may change. Vessels may include John Cadman 2 or Captain Cook 3.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

Dress: We recommend Smart & Stylish - collared shirts for men and jackets in winter.

Accessibility for people with a Disability Policy

Responsible Service of Alcohol Policy

Special Diet? Most dietary requirements can be catered for with advance notice - Contact Us

Special Conditions apply to all Special Offers

 

Inclusions

  • Cruise on MV Sydney 2000*
  • Captain's signature dining experience
  • 3 course Contemporary Australian a la carte dining
  • Great live music and dancing
  • Million dollar views
  • Menu

Need to know

Timetable

Below are the normal departure details. Special timetables operate on selected dates.

Your departure choices are as follows:

Departs Circular Quay Wharf No.6^ Darling Harbour King Street Wharf No.1^
Sun-Thu (year round) & Fri-Sat Non-Daylight Savings (16Jun19-06Oct19), (05Apr20-03Oct20) 7.00pm. Disembark 9.30pm 7.30pm. Disembark 10pm
Fri & Sat during Daylight Savings (11Oct19 - 04Apr20) 7.00pm. Disembark 10.30pm 7.30pm. Disembark 10pm or 11pm

IMPORTANT: During Vivid Sydney (22May-13Jun20) cruise departs Darling Harbour only. Disembark Darling Harbour 10pm 7-days or 11pm Sat and Circular Quay 9.30pm Sun-Fri and 10.30pm Sat.

Check Your Date   Check your date for changes

Download Wynyard Walk Map

Car Parking  Please check your date for road closures 

Find Us

YOUR SAY CHRISTMAS LUNCH - Congratulations on an excellent luncheon. My family and myself enjoyed the day immensely. Denise Gilbank

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83 % approval from 214 responses

Date
Rating
22 hours ago
4/5

Service: The whole experience was well above average. Food and table service was great and setting was excellent.
Product: We enjoyed the whole experience.

Review for Captains Dinner

1 day ago
1/5

個人で参加しました。サーキュラーキーから乗船して、ダーリングハーバーのお客様が乗船するより前に我々のテーブルは前菜が終わったいましたが、メインの料理はなかなかサーブされず、後から来たお客さんの前菜、メインが来た後に、こちらから指摘して初めて料理が来た。指摘したときも男性の給仕さんは我慢しろという高圧的な態度でした。
スタートが30分違うので、体感的には1時間待たされた感じで、非常につまらない食事となりました

Review for Captains Dinner

2 days ago
5/5

Service: The whole experience was excellent. The wait people do a great job and the food was beautiful.
Product: Great experience. Food and service was great.

Review for Captains Dinner

3 days ago
5/5

Sehr netter und aufmerksamer Service bei einer Tour vor herausragender Kulisse

Review for Captains Dinner

5 days ago
4/5

I would say 4.5 Stars
The Premium Beverage Package we purchased was slightly deceiving as it did not state Premium Wine Package(which is really what it is) and because it stated Beverage we thought the bar would be included. any liquor drinks were not included. and so it was not any savings over purchasing the Premium package. The food and service were EXCELLENT!

Review for Captains Dinner

2 weeks ago
2/5

Was definitely not worth the money!!!!!! Entree consisted if 2 prawns and a lettuce leaf. Very underwhelming. Also the music was very old, not suitable for a younger crowd. We had a 21st birthday snd found the atmosphere boring and dull. Would not reccomemd

Review for Captains Dinner

3 weeks ago
4/5

Service: The staff were wonderful and friendly, service excellent. Food lovely but disappointed with the vegetable portion - steak perfect. Disappointed with dessert. Overall, wonderful.
Product: Well presented, perfect steak but disappointing vegetable serve. Dessert well presented but not eye catching or indulgent end to a meal. It was disappointing but satisfactory.

Review for Captains Dinner

3 weeks ago
5/5

Service: It is a wonderful cruise...fantastic views and photo ops. Food was very nice. Thought coffee should have been included in price....seemed a bit odd to pay for it !
Product: I think the coffee at end of meal was a bit of a let down...having to purchase it.

Review for Captains Dinner

3 weeks ago
5/5

Fabulous service, great meal, a really special evening

Review for Captains Dinner

4 weeks ago
4/5

Tutto. Bella esperienza

Review for Captains Dinner

4 weeks ago
2/5

Service: We are gold members of Captain Cook and have done the Dinner Cruise numerous times. This time we were thoroughly disappointed with our experience.
Firstly, we paid extra a window seat and extra for standard bar drinks. Also at time of booking, my wifes food allergies were mentioned.
To our surprise, basic spirit drinks were not included in this package which previously they had. Even coffee and tea was not covered, which should be complimentary anyway considering the cost of the tickets.
Secondly, after being seated we studied the menu and selected our meals. When it came to ordering, my wife wanted to order the Salmon dishes for entree and main,however, the waitress looked perplex,and said there was no Salmon on the menu. After investigating with the kitchen staff it was discovered old menus were put out,not really good enough excuse from a professional organization.
Thirdly,when my wife's main meal came out it had potatoes on it which was one of her allergies again not good enough in this day and age.

We will now be very reluctant to do this dinner cruise again or recommend it to our family and friends.

Regards
Colin and Cheryl Badrock
Product: As stated above,we were very disappointed with the whole experience

Response from Captain Cook Cruises: Dear Customer,


Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We apologise that there was a communication error on your cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries.Our menu is listed on our website and we always encourage customers to view this to understand the inclusions on their selected cruise. Our beverage package menus are also listed to enable customers to know what they are receiving for each of a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Captains Dinner

4 weeks ago
5/5

Nice food, great views

Review for Captains Dinner

4 weeks ago
2/5

The crew was not very attitude friendly that makes me feel he was rushing to do everything. It’s could be just his filipino service way.
The quality of food was average, small portion.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We can assure you that all our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruise

Review for Captains Dinner

1 month ago
4/5

Service: We thought the evening ran very smoothly and efficiently. The staff were welcoming and friendly, but we did have to wait a while in the cold to board the cruise boat.
Product: The choice for each course was limited to one out of three, but the one choice we were able to make fortunately pleased us very much indeed. The food and presentation were excellent.

Review for Captains Dinner

1 month ago
2/5

Service: service was great the food was cold entertainment poor
Product: service was great food was cold entainment was poor

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are pleased to hear you were satisfied with the service on our Captains Dinner Cruise. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. However, we are we disappointed to read the food and entertainment weren’t up to your standard. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. With regards to food we continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise you felt this was not the case on this occasion. Please be assured we have forwarded your comments onto our entertainment and catering managers.

Thank you once again for your feedback.

Kind Regards,

Head of Customer Service

Captain Cook Cruises

Review for Captains Dinner

1 month ago
5/5

Service: The service was great. The food was excellent and the band was great. If I had to say anything at all, perhaps half an hour more of dancing would have been good.
My name is Georgie, you have spelt my name incorrectly.
Product: The food was great, happy with the service and entertainment.

Review for Captains Dinner

1 month ago
5/5

Service: Lovely view from the upper floor of the cruise ship. Food and wine very good. Service excellent with dancing and the most gorgeous views of Sydney Harbour at night seen through large glass windows. A must for visitors. Very elegant ambience.
Product: I paid $277 for two with a guaranteed window seat excluding wine. I believe good value with a great backdrop of the harbour.

Review for Captains Dinner

2 months ago
5/5

They were really lovely. Great service and a great night out as a team. We really appreciate the experience and will remember it forever!

Review for Captains Dinner

2 months ago
5/5

Great experience. The staff where very friendly and very welcoming when we boarded.

Review for Captains Dinner

2 months ago
5/5

The service was exceptional. The food was good and the view amazing. Will definitely do this again. Perfect for interstate and overseas visitors.

Review for Captains Dinner

2 months ago
5/5

Service: My daughter and I would recommend the Captain Cook cruise without hesitation. Every aspect of the experience was truly amazing.
Product: Purchase price was very good for what we experienced

Review for Captains Dinner

2 months ago
4/5

The food quality and Service on the cruise is good. But there not much view to see, since the harboure is too dark. Need more lights

Review for Captains Dinner

3 months ago
2/5

The table service was great from Circular Quay to Darling Harbour then the service went downhill. Try to get drinks and our main meal after receiving our entree almost as soon as the cruize began then 1 hour at leat to the main meal. Then when it come we had no mushroom sauce on our beef? Had to chase waiter again

Response from Captain Cook Cruises: Dear Customer, Thank you for your review of your Captain Cook Cruises experience. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Everything was lovely - the setting, the view, the meal, the service and especially the live entertainment.

Review for Captains Dinner

3 months ago
4/5

Table service was poor but travelling with a disabled person the other staff was really helpful

Review for Captains Dinner

3 months ago
5/5

Service: the service was really good. food was excellent.
Product: great value and great food. staff were very friendly and helpful. it was our 2nd trip on the captains dinner cruise

Review for Captains Dinner

3 months ago
5/5

Service: The evening was truly wonderful. The staff were pleasant and extremely helpful.
Even though it was raining most of the night being able to view the Vivid lights in comfort and enjoying a beautiful meal with friends and family was an experience I would love to do again next year on the Captain Cook Cruises.
Product: Great value for money and well presented.

Review for Captains Dinner

3 months ago
2/5

Service: Very bad service
Product: The waiter/waitress do not know how to support.

Response from Captain Cook Cruises: Dear Trang,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.
Thank you once again for your feedback. Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

3 months ago
1/5

Service: Boarding instructions to board were misleading on email.
Food was cold & NOT enjoyable.
Had to continually ask for drinks that took too long to be delivered to the table.
Not good value for money.
Staff were polite but NOT available.
Product: Dissatisfied by food temperature & quality.
Service almost non existent.
NOT good value for money.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We apologize that you were not satisfied with your experience and were confusion with boarding. Our departure points are also clearly listed on our website, and our reservation staff are happy to help with any enquiry’s customers may have. In terms of food, we continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We are disappointed to hear this was not the case for you. We also believe our pricing to be equal to any contemporary dining establishment in Sydney.We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Service: Very attentive and helpful service
Product: Went on the cruise as a way to enjoy Viva without the crowds. Meal was very good, wines acceptable and the service excellent. Just need to organize the Darling Harbour pick up better. Was not clear which queue to be in and staff did not sort it out until you got to the head of one of the queues.

Review for Captains Dinner

3 months ago
5/5

Service: ............
Product: ......,.....................

Review for Captains Dinner

3 months ago
4/5

Service: The service was quick and pleasant.
Product: The purchase was a little expensive but we enjoyed the evening.

Review for Captains Dinner

3 months ago
4/5

Service: It was a great night but it was raining and had to wait to board the cruise in the rain
Product: The food was very good but felt the meal came out very quickly between courses and for the price we paid I felt the coffee at the end of the meal should be included as well as a bottle of wine

Review for Captains Dinner

3 months ago
5/5

Service: The cruise was amazing, the staff were friendly and the food was delicious and we were able to view the lights of Vivid away from all the crowds which was great
Product: Beautiful food and the service was great

Review for Captains Dinner

3 months ago
4/5

Service: Yes I would
Product: Enjoyed it very much, thanks

Review for Captains Dinner

3 months ago
4/5

Great service overall

Review for Captains Dinner

3 months ago
4/5

Service: Lovely trip with easy access to the ship. Bobbing on the harbor for the lights was epic with plenty of time for enjoyment. Dinner was good however the carrots and beans on the chicken dish were inadequately cooked. Overall very enjoyable.
Product: Carrots and beans on the chicken dish inadequately cooked. Enjoyable overall.

Review for Captains Dinner

3 months ago
5/5

This was my third Captain Cook Cruise and again it was excellent. The staff are helpful, friendly and do their best to ensure you have a wonderful time. The food is fantastic, the music great. I look forward to introducing another friend to Captain Cook cursing.

Review for Captains Dinner

3 months ago
5/5

Great dinner, views and customer service

Review for Captains Dinner

3 months ago
4/5

Service: Everything was good, but just a suggestion when the live band is having breaks maybe have music playing in the background for ambiance.
Product: Food was good, but salmon was dry.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. We also aim to always provide an extensive variety of dining options maintaining the highest standards of quality. We apologise you did not find this to be the case with the salmon you were served on the Captains Dinner on this occasion.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

3 months ago
2/5

The cruise and staff on the boat were teriffic, but the boarding process leaves a lot to be desired. It was confusing where to line up and queueing for the boat blocked the traffic along the warf. It was enough to question whether to try a different operator next time.

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We’re disappointed to read you found our boarding process complicated. Our departure points are clearly listed on our website, and our reservation staff are happy to help with any enquiry’s customers may have. We operate our boarding processes to assist our passenger’s embarkation of the vessel in a quick and efficient way. We do not receive government assistance or guidance with this and perform it purely for the benefit of our customers.
Thank you once again for your feedback.
Kind Regards,Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

The whole experience was great from the boarding, service and great food and choices everything was exceptional. Would highly recommend it.

Review for Captains Dinner

3 months ago
4/5

Service: Great customer servicr and food.
Product: Great menue choices. Would have liked to be as bletochoose window sitting

Review for Captains Dinner

3 months ago
5/5

Crew were very attentive,helpful and efficient at all times.
Dinner was excellent

Review for Captains Dinner

3 months ago
1/5

Service: don't know if the can but shouldn't be hard having scored one star
Product: nothing more to say other than took remium drinks at $70 pr person and got $45 wine served????????????????

Response from Captain Cook Cruises: Dear Customer,Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that you weren’t happy with the beverage options. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available.
Thank you once again for your feedback. Kind Regards,
Head of Customer ServiceCaptain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Service: The staff and meal's excellent.
Product: Very easy on line service.

Review for Captains Dinner

3 months ago
1/5

Service: By being more realistic with the wine package... 1/2 glass of sparkling Chardonnay as the wine package... ? It is aOur 3 rd and very last time on a captain cook cruise and we will advise another 13 couples not to book on your cruise .
Product: Ordinary food for money’s spent... and taking into account that we were on a cruise.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We believe our pricing to be equal to any contemporary dining establishment in Sydney. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. The bar package isn’t included in the Captains Dinner and is an optional extra which customers may choose to opt for.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
1/5

Service: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.
Product: serving was very slow. When I called a waiter to get food, he just said '"this is not my section!" and walked off. Paid $150.00 per person (includes window seats), but not deserve it at all. Very disappointing experience.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers with devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Service: We had a great night cruising at Vivid enjoying the Captains Dinner cruise.
Product: It was a great didng experience and the very best way to see Vivid.

Review for Captains Dinner

3 months ago
4/5

Service: It was a very pleasant experience. The staff were courteous and very obliging. We thoroughly enjoyed our trip
Product: The meal was very good and we all enjoyed the experience

Review for Captains Dinner

3 months ago
2/5

Service: Cruise was good but as a Vivid experience disappointing - not much to see from the harbour.
Product: Menu, drinks and service good

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We can assure you that we always strive to present the best views of the Vivid festival. We display the full canvas of the Vivid lights, from the water. This includes 360-degree, unobstructed views of the Sydney Opera House and Sydney Harbour Bridge, views of Taronga Zoo, Botanical Gardens, Luna Park as well as the myriad of additional vivid sights.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
4/5

Great experience, staff were friendly. Food was nice but could have been warmer. Had to ask for water and butter. Scenery was great although it was restricted by the roof from where we sat in the middle of the floor, esp when trying to see buildings during vivid. Wandering up on to the roof provided spectacular views.

Review for Captains Dinner

3 months ago
5/5

Service: Awesome boat, great service from our friendly waiter. Food was superbly presented and very tasty. It was one of the highlights of our family trip to Sydney to see the lights of Vivid Sydney.
Product: I would recommend getting the Captains Dinner - and paying extra for a window seat. The windows are very big and the views are great!! The Captain's Dinner is served on the top floor. You can also walk up to the very top level to take perfect photos. Our family was in Sydney in early June/19.

Review for Captains Dinner

3 months ago
5/5

The service was excellent, food was great and the cruise was spectacular.

Review for Captains Dinner

3 months ago
4/5

Nice environment. Nice food. The music is too oldies for young people.

Review for Captains Dinner

3 months ago
2/5

Expensive trip and poor service . Food was only just ok. Everything felt rushed and unorganised. We had paid for the drinks package and never got offered any drinks only the complimentary ones. Seemed reluctant to give us a drink..had to show confirmation explaining this and waitress didn't seemed to understand a word! clearly language issues...whole experience embarrassing. Also would have preferred to have been in the same room as the entertainment..wouldn't recommend sorry

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. The duration of our cruise is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We can assure you that there is no limit to drinks served when a bar package is purchased, in conjunction with the responsible service of alcohol. We can assure you that all our hospitality and catering staff are all fluent in English and we employ a range of nationalities from many countries. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

3 months ago
5/5

Service: Service was great , loved the food , and you can’t beat that Sydney harbour VIEW !!! I’ve been on several Sydney 2000 cruises , and I always recommend them .
Product: I thought it was good value , considering it was Vivid .

Review for Captains Dinner

3 months ago
5/5

The food was delightful quality and served promptly to allow us to then go up and enjoy the deck and fabulous Vivid light show. We felt like we had the harbour to ourselves on a crystal clear Sydney night.

Review for Captains Dinner

3 months ago
4/5

Service: We had a great night BUT we had bought the extra wine package with the dinner and there was no wine waiter and to get more than the first glass of sparkling wine required a lot of perseverance. The waiters available were all genuinely busy but the wine service or lack thereof let the whole experience down.
Product: As previously stated the wine extra inclusion let down the package purchased

Review for Captains Dinner

3 months ago
5/5

Courteous and polite. Cruise and meal as advertised. Would, and have, recommended Captain Cook Cruises to anyone. This is our second trip with them.

Review for Captains Dinner

3 months ago
5/5

Service: Wonderful experience
Product: It was beautiful and staff were wonderful too

Review for Captains Dinner

3 months ago
5/5

Service: High quality harbour cruise experience. Staff are professional and curtious and the vessel is maintained to a high standard. Have done the top deck cruise several times and the food and total experience is always enjoyable. Highly recommend this experience.
Product: Easy to book with no hidden costs. Good value for what you get.

Review for Captains Dinner

3 months ago
5/5

Food was great and my visiting guest enjoyed the great customer service.

Review for Captains Dinner

3 months ago
4/5

Service: Food and service was great. Photographer missed our table though - half our group, which was a shame. Would also recommend a young children's menu for kid's under 4. Otherwise was a great night.
Product: Recommend it. Same as review above.

Review for Captains Dinner

3 months ago
5/5

Service: Excellent cruise, wonderful food, service was good, staff very friendly.
Product: Wonderful meal, steak cooked perfectly!

Review for Captains Dinner

3 months ago
5/5

Service: Everything was 10 out of 10
Product: Nice service great food and drinks

Review for Captains Dinner

4 months ago
4/5

Service: The staff were very good and attentive and we all had a great time
Product: We had a lovely meal and the view was good although I thought Vivid was not as good as last year

Review for Captains Dinner

4 months ago
4/5

Service: The staff were friendly, and attentive, nothing was too much trouble. The only thing was waiting and the staff letting people push in when waiting to board
A bit disappointed, we were Sat behind an advertising structure, not good for pics, neither was the dirty windows, they made reflectionss of internal onboard when trying to take pics. We couldnt go outside together for pics as this meant leaving our stuff at the table
Product: Food was great, not enough wine though, staff reluctant to give it away, I paid for bar tab

Review for Captains Dinner

4 months ago
4/5

Service: Great service
Product: Great service. Would have been good if there was a live performance upstairs as well

Review for Captains Dinner

4 months ago
2/5

Service: My friend has a speech impediment so they assumed in a all drinks inclusive package he had too much to drink. We tried explaining but not worth the effort speaking to undertrained RSA staff
Product: Small portions of food and some staff were not able to elaborate on menu choices

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food and bar service weren’t up to your standard. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. The staff in this scenario were performing their duty of care, and this was in no way an act of discrimination, but instead a misunderstanding. We can also assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: The Captain Cook Vivid lights dinner cruise was a memorable experience. Warm friendly service, meal well presented and delicious. Live music was perfect for the occasion.
Definitely recommend to locals and visitors a must do!!
Worth paying extra for window seat.
Product: Highly recommended and didn’t gdisappoint

Review for Captains Dinner

4 months ago
4/5

Service: Good prompt service, very good food choice. Having booked , full price a long time ago ( feb) I would have been happier with a table away from bar and kitchen area. Hence the rating
Product: See above re the purchase. Disappointed about the location of table

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are pleased to read that the food and service were up to your standards. Expansive windows throughout our vessels offer superb viewing no matter where you are seated on the vessel, however if you prefer you can guarantee window seating at a small additional charge.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
2/5

Warmly welcomed on board however, waiter didnt know that we had a dinner package which included drinks and wanted us to purchase our drinks (lucky I had my paperwork with me to confirm that we had drinks included!) also, had to keep asking to have water filled up during dinner.
Meals were nice however, 1 entree came that was wrong and had to be taken back and 1 dessert was wrong but we ate it instead of changing it as we had already done that with the entree.
Overall, disappointed with the meal and service :( as this was to be the highlight of our trip to Vivid in Sydney, cruising on the harbour with dinner on the first night of Vivid. It wasnt horrible - it just wasn't what we had hoped it would be.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the food and service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
4/5

L’accueil est correct.
Le navire est superbe.
Notre table était située du côté de la baie vitrée permettant d’avoir une vue imprenable sur la baie de Sydney.
Le menu, composé de 3 entrées, 3 plats et 3 desserts au choix est très copieux et goûtu.
Tout le long du repas, une chanteuse accompagnée de son pianiste, nous fait part de son répertoire varié.

Un grand bravo pour l’organisation de cette croisière 🚢

Review for Captains Dinner

4 months ago
5/5

Service: Excellent in service, very organised and enjoyed the experience and great food
Product: Great value all round. For the food, entertainment and view

Review for Captains Dinner

4 months ago
5/5

Service: Staff were so friendly and welcoming, food was absolutely delicious and entertainment was great. We had a fantastic night, thank you!
Product: Absolutely amazing, thank you!

Review for Captains Dinner

4 months ago
2/5

No complaints about the staff......they were pleasant and did their job well, but the cruise of viewing the vivid displays was a let down with the boat just going from Darling Harbour to Qircular Quey and back again about 3 times.......the cruise of 3 hours was far too long for what was on offer.........with a lot of passengers wanting to get off after about 2 hours at one of the visits to Circular Quey wharf, but we’re not permitted to do so........all had to wait till the boat returned to CQ about 10.30!!! The cruise did not live up to the hype!!!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read you were not pleased with the route and duration of your cruise. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We also display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Great table service. Great window seat. Fantastic Vivid night,
Product: Great menu. Fabulous window seating

Review for Captains Dinner

4 months ago
5/5

Service: Attended to concerns promptly eg entree which was pasta was served cold...beef dish with mushroom sauce served without mushrooms and prompty provided with mushrooms
Product: Entree cold was pasta and had to adk for mushrooms that was surposed to be in a mushroom sauce otherwise meal delicioud

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruises experience. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately, as you have done in this case.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

The crew staff are very friendly and the ground staff are very thoughtful and helping out with my arrival time issue. Highly recommend this cruise for their great service.

Review for Captains Dinner

4 months ago
2/5

Service: Having purchased the drinks package, I thought staff didn’t come round enough to check if we needed more drinks. Also the wine glasses were very small.
Product: Dinner was better the last time I went on the Harbour Cruise. Dinner was not hot enough. Drinks not free flowing enough with the drinks package.

Response from Captain Cook Cruises: Dear Lorraine,

Thank you for your review of your Captain Cook Cruises experience. We are disappointed to read that the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

Service: Our dinner was fabulous.
Product: Perfect venue, perfect food.

Review for Captains Dinner

5 months ago
5/5

Service: Server was prompt and attentive to our needs
Product: Found the value for money pretty poor, expected a better selection of food/menu options and additional courses for the money spent.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain Cook Cruises experience. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. Please be assured your concerns have been forwarded to our catering manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
4/5

Great service. Needed more variety with food

Review for Captains Dinner

5 months ago
5/5

Service: Outstanding food and service from start to end
Product: Easy and awesome thanks 👍🏻👍🏻👍🏻❤️

Review for Captains Dinner

5 months ago
2/5

Noting bad nothing good

Review for Captains Dinner

5 months ago
5/5

Service: We could not fault the full range of services provided on our harbour cruise!
Product: Great value for money and the meals were all delicious.

Review for Captains Dinner

6 months ago
5/5

Service: Courteously attentive. Prompt. Good food.
Yes we would recommend them.
They created a great atmosphere.
Product: 1 dessert item over-stated in menu.

Review for Captains Dinner

6 months ago
5/5

Service: The service was very attentive and faultless. The food was delicious and the entertainment was very nice. The view was absolutely amazing.
Product: The service was very attentive and faultless. The food was delicious and the entertainment was lovely. And the view was absolutely amazing!!

Review for Captains Dinner

6 months ago
5/5

Thoroughly enjoyed the cruise and the crew were extremely helpful. Would definitely recommend the Captains Dinner cruise.

Review for Captains Dinner

6 months ago
5/5

Food and service was amazing!

Review for Captains Dinner

6 months ago
4/5

Service: Service and food was of an acceptable standard for the price.
Product: Food was of an acceptable service

Review for Captains Dinner

6 months ago
5/5

Service: Excellent customer services though out the experience.
Product: Great value, wonderful experience, good food and great services.

Review for Captains Dinner

6 months ago
4/5

Loved the dinner cruise. The food, service was good.

Review for Captains Dinner

6 months ago
5/5

Service: Bloomin Lovely.
Everyone (Not just us) were made to feel special
Product: The whole experience is World Class

Review for Captains Dinner

6 months ago
2/5

Just a bit rushed to get on and then to get served. Entrée was just warm. But quality of food was excellent. Staff were rushed with the numbers on board but were very pleasant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
2/5

Very poor service at start. We had a booking and it seemed when we boarded that they had no prior plan seat and just sat us wherever. We waited 10 minutes for a drink after order placed. My partner complained as to treatment and staff seemed to view it as a joke. The windows were extremely dirty, we paid money to have a window table. The automatic washer was activated and a third through cruise were then able to see through window. The waiter assigned after complaint was very attentive, but unfortunately we had already been subjected to bad service and were disappointed with experiece. We paid $350 for something and the $6 ferry service was equivalent in terms of view and harbour experience. Meal was average. Needless to say will not recommend.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
4/5

Service: Nice relaxed night, the person serving us was very attentive. If asked would i do it again, the answer would be yes. thanks again for the night.
Product: Dinner was basic but done well, the overall experience was well worth it.

Review for Captains Dinner

6 months ago
2/5

Service: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.
Product: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards on this occasion. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
5/5

Service: Wonderfully delightful
Product: Delightfully wonderful...

Review for Captains Dinner

6 months ago
5/5

Service: Very enjoyable comfortable dining cruise
Product: Very good good selection and well presented

Review for Captains Dinner

7 months ago
4/5

Service: We had a great time celebrating my husband's birthday. atmosphere was nice and intimate and the crew was lovely and helpful. the food was nice. I think it could be better. it's a bit dated. the vegetarian main coarse I ordered was not good. and the couple next to us didn't touch it at all (they ordered the same). the ravioli I had for entree was unseasoned. entertainment was also not so great. the views were amazing and beautiful and I would recommend this experience beacause we did have a good time.
Product: good experience. had no problems and got everything in the mail including all the explanations.

Review for Captains Dinner

7 months ago
2/5

Service: We were put on a corner table and i think forgotten about. We had to ask for drinks, chase coffee, no one came back to ask for extra drinks.
Product: no issues at all with bokking

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Excellent cruise and the food and service were first class.
Product: Excellent all round and fully recommended

Review for Captains Dinner

7 months ago
5/5

非常好👍

Review for Captains Dinner

7 months ago
2/5

Took too long to get a drink!! Also the meals were too small. Chicken meal for children were the same size as do adults which means the adults are overcharged or the children.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: A wonderful dinner cruise under perfect conditions, great service, magical views, and excellent food.
Product: Good value on a lovely boat, with great food and fine service

Review for Captains Dinner

7 months ago
5/5

Service: Everything was great. From boarding then the welcoming followed by the food and beverage service all the way to disembarking. Always loved the cruise.
A big thank you to all the staff.
Product: Excellent service and very helpful.

Review for Captains Dinner

7 months ago
5/5

Service: Service was very good by friendly staff.
Product: Nice and easy website to use.

Review for Captains Dinner

7 months ago
5/5

Perfect service and experience. Highly motivated and friendly staff. A nice dinner and excellent value for money. Beautiful harbour views from the biggest charter ship in the harbour. If you are looking to do something different this is a great option.

Review for Captains Dinner

7 months ago
2/5

Too many kids running around uncontrollably, food wasn’t what I expected. The welcome drink was a nice surprise and the views from the cruise where brilliant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Whilst we request that all passengers are respectful of their fellow passengers, including maintaining control of their children, this is unfortunately outside of our control. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Excellent
Product: Very tasty and cooked to instructions

Review for Captains Dinner

7 months ago
5/5

Service: We had a great dinner cruise, we planned it specially for our daughters 18th birthday. The wait staff were attentive, the food and drink service was great and they even sang our daughter 'happy birthday' which was lovely
Product: Value for money, the food, staff and harbour views didn'd disappoint. We had a great night!

Review for Captains Dinner

7 months ago
5/5

环境,服务,音乐都很好,物有所值

Review for Captains Dinner

7 months ago
5/5

Service: The cruise was magnificent, especially the best the crew!!
Product: Really good quality of food and fast service!!

Review for Captains Dinner

7 months ago
5/5

Excellent service, attentive staff & gorgeous views on a magnificent and well maintained ship made for an unforgettable experience.

Review for Captains Dinner

8 months ago
4/5

Well looked after.

Review for Captains Dinner

8 months ago
5/5

We did this dinner cruise to show some visiting interstate relatives one of the best harbours in the world.
The ship provides good clean facilities, the food is terrific and the outside areas which are easy to get to allow a nice relaxed alternative viewing experience.
The standout for our party was the amazing friendly and professional service and welcome we received from the ships staff especially our waiter Joey. That's the sort of service that keeps you coming back.
Thank You Captain Cook Cruises.
Chris :)

Review for Captains Dinner

8 months ago
5/5

The food and service was excellent!

Review for Captains Dinner

8 months ago
5/5

Fantastic cruise and views. Excellent staff and service. Our meal was exceptional and David's steak was exactly how he ordered it to be cooked. I highly recommend this trip.

Review for Captains Dinner

8 months ago
5/5

Service: Everything was excellent! The private Sirius room was ideal for our family celebration of 14. It was also lovely to stroll out onto the adjacent private deck. All meals on the menu were first class and our waitress was ever so friendly and helpful. Couldn’t fault the service! All contributed to a perfect 80th Birthday celebration and would definitely use Capt Cook again!
Product: All meals excellent for both kids and adults

Review for Captains Dinner

8 months ago
4/5

Great cruise. Staff very attentive and entertainment easy to listen to and entertaining.

Review for Captains Dinner

8 months ago
4/5

Stewardess who served our meal was very friendly and attentive. Food was good with a reasonably varied menu.

Review for Captains Dinner

8 months ago
4/5

Service: The food was better then expected
Product: Good service & food quality

Review for Captains Dinner

8 months ago
5/5

We chose Captain Cook after a great experience in Fiji. Sydney did not let us down. The service, food, entertainment and views around the harbour exceeded our expectations. Thank you

Review for Captains Dinner

8 months ago
5/5

Service: We had 12 people in our group and everyone thoroughly enjoyed the food, wine, service and the night overall
My wife and I had been on the dinner cruise several times previous but all the others ion the group were 1st timers, everyone had a great night
Product: Excellent value for money

Review for Captains Dinner

8 months ago
5/5

It was a great experience, good food, amazing views and entertainment! However it went on almost 3hrs, I think it is too 2hrs should be enough.

Review for Captains Dinner

8 months ago
5/5

The dinner was delicious, and the evening was delightful.

Review for Captains Dinner

8 months ago
4/5

Desert is one of the best I have eaten. The ambience is great, but would love it better if the window is changed to clear window instead of tinted.

Review for Captains Dinner

8 months ago
5/5

I would definitely spread a positive word about the Captains dinner because the service was fabulous and Olga our server was very charming. The food for every course was well balanced and unique in its taste. This made the whole experience worthwhile.

Review for Captains Dinner

8 months ago
5/5

Was a great experience and relaxing enjoyable evening

Review for Captains Dinner

8 months ago
5/5

Service: Excellent service. Boarding was easy and our wait staff were attentive. The meal was very nice.
Product: The meal was delicious and served very timely.

Review for Captains Dinner

8 months ago
5/5

Service: Great service, good food, spectacular scenery, awesome music. What more could you ask for?
Product: Great range of food, presented well.

Review for Captains Dinner

8 months ago
5/5

Service: Brilliant cruise especially for families. Good commentary and we saw the Dolphins !
Would definitely recommend this cruise
Product: The children s choice for $75 was poor

Review for Captains Dinner

8 months ago
5/5

Service: Very enjoyable evening. Food was great and staff were very attentive.
Product: Food was great! Really enjoyed the meal

Review for Captains Dinner

8 months ago
5/5

Service: Great night
Product: Great evening seeing the sights

Review for Captains Dinner

8 months ago
4/5

Service: シドニー湾クルーズは絶景ポイントです。ただし、食事がかなり多量です。バイキング等の工夫があればいいと思います
Product: シートのグレードアップかなりあれば高級なムードになりそうです

Review for Captains Dinner

8 months ago
5/5

Very well organised with good menu. The shop is large and spacious with huge viewing deck. Staff is very helpful and accommodating.

Review for Captains Dinner

8 months ago
4/5

Service: Great service, Bibiana was amazing and looked after us well. Thank you! The entertainment was very good too. Overall great experience!
Product: The meal was just okay but we understand that the chef cooks for over a hundred people.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise if this aspect of your cruise wasn’t to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department manager. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

There was a mix up with our seating and you staff went out of there way to make sure we were happy with the result. They were extremely apologetic for the mix up and made sure we were happy. We enjoyed the experience and would do it again. Value for money was good. Maybe a little rushed at the end would have liked a bit more time to enjoy my coffee before we had to leave.

Review for Captains Dinner

9 months ago
4/5

Service: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.
Product: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.

Review for Captains Dinner

9 months ago
5/5

I would definitely come again. We thought the service was excellent and the meal paced very well.

Review for Captains Dinner

9 months ago
5/5

Service: We had our work Xmas party and it was fantastic the service was great and the food was great couldn't have asked for more we will be back.
Product: The food was absolutely fabulous really top grade.

Review for Captains Dinner

9 months ago
5/5

Service: I would highly recommend captain cook cruises to anyone and everyone from booking the cruise with Angelina right through to the night itself the process was flawless
Product: Everyone that I have talked to thought the food not only tasted amazing but loved the idea of being able to decide what they wanted

Review for Captains Dinner

9 months ago
5/5

Service: Great food and very friendly service.
Product: Superb view during dinner, the food was delicious and the service very friendly.

Review for Captains Dinner

9 months ago
5/5

Service: Very good
Boat was on time, food was good, drinks service was good
Staff were pleasant
Product: Everything went how it was supposed to

Review for Captains Dinner

9 months ago
4/5

Service: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.
Product: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.

Review for Captains Dinner

9 months ago
5/5

Service: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again
Product: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again

Review for Captains Dinner

9 months ago
5/5

Service: They're great! Any Captain Cook cruise complements the end of a hard-working week, a special occasion, a family get-together, a night out with friends, a work function etc.....
Product: Great cuisine & equally stupendous dining/entertainment area.

Review for Captains Dinner

9 months ago
5/5

The Captains Dinner was great way to celebrate Christmas and the end of the year while experiencing Sydney Harbour at its very best.

Review for Captains Dinner

9 months ago
5/5

Yes I would recommend your cruise. We had a wonderful time celebrating my birthday. Our French waiter, Benny was fantastic.

Review for Captains Dinner

9 months ago
5/5

The service was amazing. Staff were so lovely and the food was beautiful. Overall a really enjoyable experience.

Review for Captains Dinner

10 months ago
5/5

Food is great! The FA waa also nice. Celebrated My Bday at Captain cook cruise
It’s all Memorable.

Review for Captains Dinner

10 months ago
2/5

Service: I think I would take the harbor cruise without the meal. The food was okay but not great. The service was average, but I got tired of the waiter trying to force wine on us instead of bar drinks. For some reason he didn't like the fact that we wanted cocktails. In addition, they don't carry higher end liquor, just the minimum bar grade. On the positive, the boat was half empty so we had plenty of room to move around and enjoy the views from the upper deck. The music was a bit to "loungy", like it was trying to create some Love Boat image, but the singer was actually quite good.
Product: I initially purchased the Penfolds Gold but then realized that they would not accommodate dietary issues. I had to go back and forth with the office to get our cruise changed to the Captains dinner. Instead of a refund for the difference, we were given a bar credit. At the end of the night, we still had a credit which we consumed, but I was not happy with this.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. All menus and dietary information can be found on our website and all bookings made are in accordance to our terms and conditions. We apologise for this inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Everything is just perfect. My family loves it and quite enjoy the view. the service is good and food tastes good. well done

Review for Captains Dinner

10 months ago
5/5

Service: very nice service, friendly stuff , wonderful view, and we love the music!
Product: good food,the stake was very juicy

Review for Captains Dinner

10 months ago
1/5

Service: the signage for the cruise was poor , we waited for for 30 mins and found out that the area for the departure site was different to the site on the invoice.
we missed the boat and have to pay $50 for rebooking,
Cant understand why so poor service of the dining cruise.

i want a refund???
Booking Reference Number: 279ZM9
Passenger/Group Name: Ganson Govender
Product: Rebooking fee too much , especially when it was no fault ours.

Response from Captain Cook Cruises: Dear customer,

Thank you for review of your experience of Captain Cook Cruises. Whilst we apologise for the inconvenience, our departure points are clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have. We always encourage customers to contact us regarding their booking if they are unsure of any cruise information provided.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: I will definitly recommend them.
Food was great, service was very good and in general every thing was above my expectation.
Thank you.
Product: Proce was reasonable for this service.

Review for Captains Dinner

10 months ago
4/5

Service: Great trip, very good service
Product: Good value, drinks package great idea

Review for Captains Dinner

10 months ago
5/5

Service: I greatly recommend the Dinner Cruise. Wonderful food and a great experience cruising around the harbour at night.
Product: Dinner Cruise was a wonderful experience

Review for Captains Dinner

10 months ago
5/5

Service: The service was exceptional with the staff doing everything possible to make us feel comfortable and enjoy ourselves. We were never rushed like some other cruises we have had in Sydney harbour.
Product: Excellent and very helpful!!!!!

Review for Captains Dinner

10 months ago
5/5

Service: Service was excellent and food was superb
Product: Very enjoyable evening and great views

Review for Captains Dinner

10 months ago
5/5

Service: The service was fabulous - the food was great - our overseas visitors were blown away with the beautiful harbour views.
Product: Everything was lovely - from the service to the meal - it was exceptional.

Review for Captains Dinner

10 months ago
5/5

Service: The service was great me and my family really enjoyed the cruise and the dinner the views out on the deck are amazing couldn’t fault a thing I will definitely return
Product: Well worth the money I would happily pay to do it again

Review for Captains Dinner

10 months ago
5/5

Service: Got well looked after.
Product: Good value. Lovely view!!

Review for Captains Dinner

10 months ago
2/5

Service: Service was poor, not offered tra or coffee at end of meal
Product: Website was difficult to find information

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of Captain Cook Cruises. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. And as you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter. Thank you again for your feedback for us.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Excellent food, service and overall a fun night

Review for Captains Dinner

10 months ago
4/5

Service: We had a very enjoyable evening. The service was very good, although we had to remind our waitress about one or two things. It wasn't anything major and wasn't really a problem, but it kept me from giving an excellent rating. I would definitely recommend the cruise. In fact, I have been on this cruise six or seven times previously.
Product: The food was very good, the service was good, the entertainment was also very good and of course who can complain about the view. The cruise is definitely value for money.

Review for Captains Dinner

10 months ago
4/5

Great way to celebrate a Birthday cruising the Harbour. Delicious food, great drinks list and efficient service.

Review for Captains Dinner

10 months ago
2/5

Service: We had a family reunion dinner with Captain Cook Cruises, including a number of interstate visitors, only to find our guaranteed window seating only had 2 window seats and the table was positioned into the room, despite other tables that were longways across the windows, and was right next to the keyboard player and singer, thus making it impossible to communicate with each other.

As it was the smaller boat,which in itself was disappointing, moving our table was not possible. Very disappointing after highly recommending it after a prior cruise, and felt bad for some of our guests who had spent the money on our recommendation.
Product: The noise at our table was too loud, not the artists fault, but a flaw with the seating arrangements. We were not the only guests to request that they turn their amplifiers down, but it did not happen,

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. Our seating arrangement is designed to optimize our customers experience. When customers book a window table, the cruise director always strives to ensure the best possible views for the whole of the table. We apologise if this was not to your standards. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

I gave 5 stars just because that's the max I can give and also for the below reasons
1.Hospitality
2.Friendliness
3.Food
4.Well Organized
5.Ambiance
6.Each and every staff and especially people who helped to organize my friend surprise birthday celebration.

Review for Captains Dinner

10 months ago
5/5

Service and entertainment,

Review for Captains Dinner

11 months ago
5/5

Service: I love how they sang a birthday song for my partner as I have book this cruise on the occasion of my partner birthday... I love it
Thavjd
Product: Everything worth it
A lovely time spend together
Good memory

Review for Captains Dinner

11 months ago
4/5

Service: Convenient purchase on-line, on time departure, courteous staff, good service, excellent food and good drink selection..
Product: Good food options but not broad menu. Well-presented, flavoursome food. Adequate drink selection. Friendly and efficient service.

Review for Captains Dinner

11 months ago
4/5

Service was prompt and courteous

Review for Captains Dinner

11 months ago
4/5

service was good
food was excellent
music was good

Review for Captains Dinner

11 months ago
5/5

Fantastic experience cruising the Sydney Harbour! Great food, friendly and helpful staff.

Review for Captains Dinner

11 months ago
5/5

Service: Great service. Food was incredible. Boat was immaculate
Product: Dinner was beautiful. Beef tenderloin cooked to perfection. Great range in the menu

Review for Captains Dinner

11 months ago
5/5

good

Review for Captains Dinner

11 months ago
5/5

Great cruise with lovely food and staff.

Review for Captains Dinner

12 months ago
5/5

Excellent service
Really enjoyed the dinner


Would recommend more R & B music

Review for Captains Dinner

12 months ago
4/5

Service: The service was wonderful as was the menu and cruise the only reason not 5 stars we had to wait on a very cold wharf for over 30 minutes as the boat was late in picking passengers up
Product: Great staff and menu choices, good value

Review for Captains Dinner

12 months ago
4/5

Service: We enjoyed the service of the staff and the band was very good. The food was good but not excellent, the lamb shanks were very tough and not falling of the bone. They were not enjoyable to eat. A little more attention to detail would have made it a lot better. The photographer seemed like he was just doing a job and was not careful with the photos he was taking. If he had viewed the shots he had taken, he would have realized that they were not worth buying and he would have re taken the photos. we would have purchased more photos if the shots were decent.
Product: I felt the cost was a little high for the time we were on the dinner cruise. I expected the same amount of time as a Saturday evening. Our overseas guests enjoyed the cruise and the views but would have enjoyed a little more time on the harbour.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our Captains Dinner Cruise has a duration of 2.5 hours. If customers would prefer a longer duration, our Captains Dinner has a 3.5-hour cruise duration on Saturdays. The photographer onboard is an additional bonus for the cruise, not an actual inclusion. We apologise for this misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Service: Pleasant environment and great service with friendly staff. Well done
Product: easy to find and the staff was great on the phone when I asked to upgrade my purchase

Review for Captains Dinner

12 months ago
5/5

Fabulous

Review for Captains Dinner

12 months ago
2/5

The harbour was beautiful but the service made us feel like we were on a production line. There was not a lot of warmth or interest in customers other than to feed us and clear away the plates, in our opinion.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Great food and entertainment. Wonderful staff. Thank you.

Review for Captains Dinner

12 months ago
5/5

Excellent, beautful views, great service and a fun night!

Review for Captains Dinner

12 months ago
2/5

They dinner was good but the instructions were leaving and the woman I spoke to on the phone and the woman at the booth were quite rude.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Service: Excellent 👍👍👍
Product: Excellent food 👍👍👍 the best

Review for Captains Dinner

12 months ago
4/5

Arrangement and services was good, gave my couple very surprises for birthday, thanks again !

Review for Captains Dinner

12 months ago
5/5

Service: Excellent service with the friendliness of staff!! Our waitress was very charismatic and made us laugh
Product: The food was amazing on the dinner cruise and they catered to our dietary needs exceptionally!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests.As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

12 months ago
5/5

Service and ambiance was excellent

Review for Captains Dinner

12 months ago
4/5

A good evening sailing around the harbour, we boarded at Darling Harbour to find people that had boarded at Circular Quay already eating their meals. Staff seemed rushed to get passengers to choose their food from the menu, service was also haphazard, we were nearly served our mains before our starters, had to ask for butter for our rolls.
Attention to detail and more of a structured approach would be great, I appreciate that there were quite a few aboard but not overbooked by any means.
Food was fine as again catering for a lot of people.

Review for Captains Dinner

12 months ago
1/5

Service: We paid $50 to have window seats, then the people on the next table asked to move to a window seat, sure enough they got moved to the table just behind us for $0. So I guess don’t pay $50 just take the chance and see if you can be moved.
Product: We paid $50 for window seats, when there was no need to all you need to do is asked to be moved.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of you Captains Dinner Cruise experience. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This option is always available as an upgrade and guarantees the window seating, as there is limited availability.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

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