Captains Dinner

Inclusions

  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian a la carte dining
  • Great live music and dancing
  • Million dollar views
  • Menu

Need to know

Timetable

Below are the normal departure details. Special timetables operate on selected dates.

Departs Circular Quay Wharf No.6^ Darling Harbour King Street Wharf No.1
Year Round Except Sat (year round) & Fri (Nov-Mar) 7.00pm. Disembark 9.30pm 7.30pm. Disembark 10pm
Sat (year round) & Fri (Nov-Mar) 7.00pm. Disembark 10.30pm 7.30pm. Disembark 10pm or 11pm

Check Your Date   Check your date for changes

^Timetable changes - Special Events

  • Vivid Sydney 24May-15Jun19
    • Cruise departs Darling Harbour King Street Wharf No.1 only. Disembark Circular Quay or Darling Harbour

Download Wynyard Walk Map

Car Parking  Please check your date for road closures 

Find Us

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The Captains Dinner Cruise is the signature a la carte dining experience and comes with the Captain’s seal of approval. Cruise on the prestigious MV Sydney 2000 and enjoy quality a la carte dining, a comprehensive wine list, live music and dancing, all set to the spectacular backdrop of Sydney by night. More Info ...

The Captains Dinner Cruise features an expanded food and wine selection, upper deck seating plus great live music and dancing. The beverage list earns top marks with an impressive selection of Australian wines and imported ales on offer.

Expansive windows throughout our vessels offer superb viewing no matter where you are seated on the vessel, however if you prefer you can guarantee window seating at a small additional charge. Bar packages are also available with a choice of standard or premium wines, or soft drinks for the kids.

Infants under 4 years are free of charge if you bring along a meal from home. Otherwise the full menu selection is available at reduced child prices for under 15 years. A special Children's Menu can also be pre-ordered on request.

*About Your Vessel
Cruise aboard Sydney’s premier fleet including the spectacular Sydney 2000 and John Cadman 2, both with million dollar views and expansive cocktail decks. Our world class vessels are chosen for many international VIP dignitaries including the official arrival of Pope Benedict XVI for World Youth Day. Air-conditioned restaurant decks, private dining rooms, expansive decks and 360 degree open Star Deck are just a few of the features. Special attention has been made to ensure fantastic views from every seat with below table height windows. Sydney 2000 operates on dining cruises most days however we do always reserve the right to amend vessels at any time.

Children Under 18 Years
Please note children under 18 years must be accompanied by an adult on all dining cruises.

Dress: We recommend Smart & Stylish - collared shirts for men and jackets in winter.

Accessibility for people with a Disability Policy

Responsible Service of Alcohol Policy

Special Diet? Most dietary requirements can be catered for with advance notice - Contact Us

Special Conditions apply to all Special Offers

 
YOUR SAY NEW YEARS EVE - It was one of the greatest highlights in my life. The service, the kindness and dinner on board was fantastic. To see the fireworks from the ship was great and there are no words to describe it. Thanks again. Gertrud & Karl-Heinz Rueger

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90 % approval from 42 responses

Date
Rating
1 week ago
5/5

Service: We could not fault the full range of services provided on our harbour cruise!
Product: Great value for money and the meals were all delicious.

Review for Captains Dinner

4 weeks ago
5/5

Service: Courteously attentive. Prompt. Good food.
Yes we would recommend them.
They created a great atmosphere.
Product: 1 dessert item over-stated in menu.

Review for Captains Dinner

4 weeks ago
5/5

Service: The service was very attentive and faultless. The food was delicious and the entertainment was very nice. The view was absolutely amazing.
Product: The service was very attentive and faultless. The food was delicious and the entertainment was lovely. And the view was absolutely amazing!!

Review for Captains Dinner

4 weeks ago
5/5

Thoroughly enjoyed the cruise and the crew were extremely helpful. Would definitely recommend the Captains Dinner cruise.

Review for Captains Dinner

4 weeks ago
5/5

Food and service was amazing!

Review for Captains Dinner

1 month ago
4/5

Service: Service and food was of an acceptable standard for the price.
Product: Food was of an acceptable service

Review for Captains Dinner

1 month ago
5/5

Service: Excellent customer services though out the experience.
Product: Great value, wonderful experience, good food and great services.

Review for Captains Dinner

1 month ago
4/5

Loved the dinner cruise. The food, service was good.

Review for Captains Dinner

1 month ago
5/5

Service: Bloomin Lovely.
Everyone (Not just us) were made to feel special
Product: The whole experience is World Class

Review for Captains Dinner

1 month ago
2/5

Just a bit rushed to get on and then to get served. Entrée was just warm. But quality of food was excellent. Staff were rushed with the numbers on board but were very pleasant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. The timing of our courses are designed to provide customers ample time to both enjoy their meal whilst also leaving enough time to appreciate the stunning views of Sydney Harbour. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
2/5

Very poor service at start. We had a booking and it seemed when we boarded that they had no prior plan seat and just sat us wherever. We waited 10 minutes for a drink after order placed. My partner complained as to treatment and staff seemed to view it as a joke. The windows were extremely dirty, we paid money to have a window table. The automatic washer was activated and a third through cruise were then able to see through window. The waiter assigned after complaint was very attentive, but unfortunately we had already been subjected to bad service and were disappointed with experiece. We paid $350 for something and the $6 ferry service was equivalent in terms of view and harbour experience. Meal was average. Needless to say will not recommend.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
4/5

Service: Nice relaxed night, the person serving us was very attentive. If asked would i do it again, the answer would be yes. thanks again for the night.
Product: Dinner was basic but done well, the overall experience was well worth it.

Review for Captains Dinner

1 month ago
2/5

Service: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.
Product: Good:
Lovely personal.
Nice music.
What could be improved:
Ship delayed quite a bit.
If windows were cleaner and light were dimmer, then we could enjoy views more.
Of all food only steak was really good, everything else was not that great.
Coffee is just disaster.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we’re disappointed that this was not to your standards on this occasion. Our windows are cleaned thoroughly and regularly, however the salt water can sometimes make the windows appear otherwise. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

1 month ago
5/5

Service: Wonderfully delightful
Product: Delightfully wonderful...

Review for Captains Dinner

1 month ago
5/5

Service: Very enjoyable comfortable dining cruise
Product: Very good good selection and well presented

Review for Captains Dinner

2 months ago
4/5

Service: We had a great time celebrating my husband's birthday. atmosphere was nice and intimate and the crew was lovely and helpful. the food was nice. I think it could be better. it's a bit dated. the vegetarian main coarse I ordered was not good. and the couple next to us didn't touch it at all (they ordered the same). the ravioli I had for entree was unseasoned. entertainment was also not so great. the views were amazing and beautiful and I would recommend this experience beacause we did have a good time.
Product: good experience. had no problems and got everything in the mail including all the explanations.

Review for Captains Dinner

2 months ago
2/5

Service: We were put on a corner table and i think forgotten about. We had to ask for drinks, chase coffee, no one came back to ask for extra drinks.
Product: no issues at all with bokking

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
5/5

Service: Excellent cruise and the food and service were first class.
Product: Excellent all round and fully recommended

Review for Captains Dinner

2 months ago
5/5

非常好👍

Review for Captains Dinner

2 months ago
2/5

Took too long to get a drink!! Also the meals were too small. Chicken meal for children were the same size as do adults which means the adults are overcharged or the children.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
5/5

Service: A wonderful dinner cruise under perfect conditions, great service, magical views, and excellent food.
Product: Good value on a lovely boat, with great food and fine service

Review for Captains Dinner

2 months ago
5/5

Service: Everything was great. From boarding then the welcoming followed by the food and beverage service all the way to disembarking. Always loved the cruise.
A big thank you to all the staff.
Product: Excellent service and very helpful.

Review for Captains Dinner

2 months ago
5/5

Service: Service was very good by friendly staff.
Product: Nice and easy website to use.

Review for Captains Dinner

2 months ago
5/5

Perfect service and experience. Highly motivated and friendly staff. A nice dinner and excellent value for money. Beautiful harbour views from the biggest charter ship in the harbour. If you are looking to do something different this is a great option.

Review for Captains Dinner

2 months ago
2/5

Too many kids running around uncontrollably, food wasn’t what I expected. The welcome drink was a nice surprise and the views from the cruise where brilliant

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. Whilst we request that all passengers are respectful of their fellow passengers, including maintaining control of their children, this is unfortunately outside of our control. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

2 months ago
5/5

Service: Excellent
Product: Very tasty and cooked to instructions

Review for Captains Dinner

2 months ago
5/5

Service: We had a great dinner cruise, we planned it specially for our daughters 18th birthday. The wait staff were attentive, the food and drink service was great and they even sang our daughter 'happy birthday' which was lovely
Product: Value for money, the food, staff and harbour views didn'd disappoint. We had a great night!

Review for Captains Dinner

2 months ago
5/5

环境,服务,音乐都很好,物有所值

Review for Captains Dinner

2 months ago
5/5

Service: The cruise was magnificent, especially the best the crew!!
Product: Really good quality of food and fast service!!

Review for Captains Dinner

2 months ago
5/5

Excellent service, attentive staff & gorgeous views on a magnificent and well maintained ship made for an unforgettable experience.

Review for Captains Dinner

3 months ago
4/5

Well looked after.

Review for Captains Dinner

3 months ago
5/5

We did this dinner cruise to show some visiting interstate relatives one of the best harbours in the world.
The ship provides good clean facilities, the food is terrific and the outside areas which are easy to get to allow a nice relaxed alternative viewing experience.
The standout for our party was the amazing friendly and professional service and welcome we received from the ships staff especially our waiter Joey. That's the sort of service that keeps you coming back.
Thank You Captain Cook Cruises.
Chris :)

Review for Captains Dinner

3 months ago
5/5

The food and service was excellent!

Review for Captains Dinner

3 months ago
5/5

Fantastic cruise and views. Excellent staff and service. Our meal was exceptional and David's steak was exactly how he ordered it to be cooked. I highly recommend this trip.

Review for Captains Dinner

3 months ago
5/5

Service: Everything was excellent! The private Sirius room was ideal for our family celebration of 14. It was also lovely to stroll out onto the adjacent private deck. All meals on the menu were first class and our waitress was ever so friendly and helpful. Couldn’t fault the service! All contributed to a perfect 80th Birthday celebration and would definitely use Capt Cook again!
Product: All meals excellent for both kids and adults

Review for Captains Dinner

3 months ago
4/5

Great cruise. Staff very attentive and entertainment easy to listen to and entertaining.

Review for Captains Dinner

3 months ago
4/5

Stewardess who served our meal was very friendly and attentive. Food was good with a reasonably varied menu.

Review for Captains Dinner

3 months ago
4/5

Service: The food was better then expected
Product: Good service & food quality

Review for Captains Dinner

3 months ago
5/5

We chose Captain Cook after a great experience in Fiji. Sydney did not let us down. The service, food, entertainment and views around the harbour exceeded our expectations. Thank you

Review for Captains Dinner

3 months ago
5/5

Service: We had 12 people in our group and everyone thoroughly enjoyed the food, wine, service and the night overall
My wife and I had been on the dinner cruise several times previous but all the others ion the group were 1st timers, everyone had a great night
Product: Excellent value for money

Review for Captains Dinner

3 months ago
5/5

It was a great experience, good food, amazing views and entertainment! However it went on almost 3hrs, I think it is too 2hrs should be enough.

Review for Captains Dinner

3 months ago
5/5

The dinner was delicious, and the evening was delightful.

Review for Captains Dinner

3 months ago
4/5

Desert is one of the best I have eaten. The ambience is great, but would love it better if the window is changed to clear window instead of tinted.

Review for Captains Dinner

3 months ago
5/5

I would definitely spread a positive word about the Captains dinner because the service was fabulous and Olga our server was very charming. The food for every course was well balanced and unique in its taste. This made the whole experience worthwhile.

Review for Captains Dinner

3 months ago
5/5

Was a great experience and relaxing enjoyable evening

Review for Captains Dinner

3 months ago
5/5

Service: Excellent service. Boarding was easy and our wait staff were attentive. The meal was very nice.
Product: The meal was delicious and served very timely.

Review for Captains Dinner

3 months ago
5/5

Service: Great service, good food, spectacular scenery, awesome music. What more could you ask for?
Product: Great range of food, presented well.

Review for Captains Dinner

3 months ago
5/5

Service: Brilliant cruise especially for families. Good commentary and we saw the Dolphins !
Would definitely recommend this cruise
Product: The children s choice for $75 was poor

Review for Captains Dinner

3 months ago
5/5

Service: Very enjoyable evening. Food was great and staff were very attentive.
Product: Food was great! Really enjoyed the meal

Review for Captains Dinner

3 months ago
5/5

Service: Great night
Product: Great evening seeing the sights

Review for Captains Dinner

3 months ago
4/5

Service: シドニー湾クルーズは絶景ポイントです。ただし、食事がかなり多量です。バイキング等の工夫があればいいと思います
Product: シートのグレードアップかなりあれば高級なムードになりそうです

Review for Captains Dinner

3 months ago
5/5

Very well organised with good menu. The shop is large and spacious with huge viewing deck. Staff is very helpful and accommodating.

Review for Captains Dinner

3 months ago
4/5

Service: Great service, Bibiana was amazing and looked after us well. Thank you! The entertainment was very good too. Overall great experience!
Product: The meal was just okay but we understand that the chef cooks for over a hundred people.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests, so we apologise if this aspect of your cruise wasn’t to your standards. As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality staff and a copy of your email has been forwarded onto their department manager. We are sure they will value the positive feedback too.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

4 months ago
5/5

There was a mix up with our seating and you staff went out of there way to make sure we were happy with the result. They were extremely apologetic for the mix up and made sure we were happy. We enjoyed the experience and would do it again. Value for money was good. Maybe a little rushed at the end would have liked a bit more time to enjoy my coffee before we had to leave.

Review for Captains Dinner

4 months ago
4/5

Service: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.
Product: Once finally on board the delayed vessel we had a fabulous time and I’d definitely do it again but pre-boarding was a big disappointment.
Vessel did not dock till after 7p but we had been told we would be boarding from 6:30pm. Lack of communication regarding delay, pre-arrival of ship, meant we were all wondering if our Xmas Eve dinner cruise would happen. Lack of seating area during this length of time meant many were tired and grumpy.
No clear queuing area - means people push in towards the front and others become cranky. This could easily be overcome with clear marking in the ground 👍
No communication from the crew (apologies or otherwise) even after ship had docked
Many staff but seemingly no action 😡
When the vessel finally arrived just after 7p boarding was for priority customers first... this lead to confusion as were all tired and hungry. There were so many lovely staff/waiters on board... just send a few down to those waiting and make a brief apology for the delay. Simple. Waiting around even longer was exacerbated by the fuel smell from the engines.
Food, service and entertainment on board were all excellent and dulled the pain of the initial frustrations. We were there to celebrate being married in the Captain Cook Cruise 20yrs ago so this initial start to the evening was a real disappointment and left us wondering if we should have come back. In the end, glad we did.

Review for Captains Dinner

4 months ago
5/5

I would definitely come again. We thought the service was excellent and the meal paced very well.

Review for Captains Dinner

4 months ago
5/5

Service: We had our work Xmas party and it was fantastic the service was great and the food was great couldn't have asked for more we will be back.
Product: The food was absolutely fabulous really top grade.

Review for Captains Dinner

4 months ago
5/5

Service: I would highly recommend captain cook cruises to anyone and everyone from booking the cruise with Angelina right through to the night itself the process was flawless
Product: Everyone that I have talked to thought the food not only tasted amazing but loved the idea of being able to decide what they wanted

Review for Captains Dinner

4 months ago
5/5

Service: Great food and very friendly service.
Product: Superb view during dinner, the food was delicious and the service very friendly.

Review for Captains Dinner

4 months ago
5/5

Service: Very good
Boat was on time, food was good, drinks service was good
Staff were pleasant
Product: Everything went how it was supposed to

Review for Captains Dinner

4 months ago
4/5

Service: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.
Product: The food and entertainment were great.
However, we could not understand why we cannot get the meal of our guest who did not turn up, even though we have paid for the meal.

Review for Captains Dinner

4 months ago
5/5

Service: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again
Product: We chose the window seating and the extra drink list. We were not disappointed. The seating was lovely with an incredible view throughout the cruise. The food was delicious. From the appetizers to the desserts everything arrived piping hot and very tasty. The beef tenderloin was perfectly done and the salmon was exquisite. The wait staff was prompt and always available for a refill. After dinner we went down stairs and danced the rest of the cruise. Although the choice of music may not be for everyone we enjoyed it nonetheless. The four of us had a fabulous time !! Thanks again

Review for Captains Dinner

4 months ago
5/5

Service: They're great! Any Captain Cook cruise complements the end of a hard-working week, a special occasion, a family get-together, a night out with friends, a work function etc.....
Product: Great cuisine & equally stupendous dining/entertainment area.

Review for Captains Dinner

4 months ago
5/5

The Captains Dinner was great way to celebrate Christmas and the end of the year while experiencing Sydney Harbour at its very best.

Review for Captains Dinner

4 months ago
5/5

Yes I would recommend your cruise. We had a wonderful time celebrating my birthday. Our French waiter, Benny was fantastic.

Review for Captains Dinner

4 months ago
5/5

The service was amazing. Staff were so lovely and the food was beautiful. Overall a really enjoyable experience.

Review for Captains Dinner

5 months ago
5/5

Food is great! The FA waa also nice. Celebrated My Bday at Captain cook cruise
It’s all Memorable.

Review for Captains Dinner

5 months ago
2/5

Service: I think I would take the harbor cruise without the meal. The food was okay but not great. The service was average, but I got tired of the waiter trying to force wine on us instead of bar drinks. For some reason he didn't like the fact that we wanted cocktails. In addition, they don't carry higher end liquor, just the minimum bar grade. On the positive, the boat was half empty so we had plenty of room to move around and enjoy the views from the upper deck. The music was a bit to "loungy", like it was trying to create some Love Boat image, but the singer was actually quite good.
Product: I initially purchased the Penfolds Gold but then realized that they would not accommodate dietary issues. I had to go back and forth with the office to get our cruise changed to the Captains dinner. Instead of a refund for the difference, we were given a bar credit. At the end of the night, we still had a credit which we consumed, but I was not happy with this.

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of your Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager. All menus and dietary information can be found on our website and all bookings made are in accordance to our terms and conditions. We apologise for this inconvenience.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
5/5

Everything is just perfect. My family loves it and quite enjoy the view. the service is good and food tastes good. well done

Review for Captains Dinner

5 months ago
5/5

Service: very nice service, friendly stuff , wonderful view, and we love the music!
Product: good food,the stake was very juicy

Review for Captains Dinner

5 months ago
1/5

Service: the signage for the cruise was poor , we waited for for 30 mins and found out that the area for the departure site was different to the site on the invoice.
we missed the boat and have to pay $50 for rebooking,
Cant understand why so poor service of the dining cruise.

i want a refund???
Booking Reference Number: 279ZM9
Passenger/Group Name: Ganson Govender
Product: Rebooking fee too much , especially when it was no fault ours.

Response from Captain Cook Cruises: Dear customer,

Thank you for review of your experience of Captain Cook Cruises. Whilst we apologise for the inconvenience, our departure points are clearly listed on our website, and our reservation staff are happy to help with any enquiries customers may have. We always encourage customers to contact us regarding their booking if they are unsure of any cruise information provided.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
5/5

Service: I will definitly recommend them.
Food was great, service was very good and in general every thing was above my expectation.
Thank you.
Product: Proce was reasonable for this service.

Review for Captains Dinner

5 months ago
4/5

Service: Great trip, very good service
Product: Good value, drinks package great idea

Review for Captains Dinner

5 months ago
5/5

Service: I greatly recommend the Dinner Cruise. Wonderful food and a great experience cruising around the harbour at night.
Product: Dinner Cruise was a wonderful experience

Review for Captains Dinner

5 months ago
5/5

Service: The service was exceptional with the staff doing everything possible to make us feel comfortable and enjoy ourselves. We were never rushed like some other cruises we have had in Sydney harbour.
Product: Excellent and very helpful!!!!!

Review for Captains Dinner

5 months ago
5/5

Service: Service was excellent and food was superb
Product: Very enjoyable evening and great views

Review for Captains Dinner

5 months ago
5/5

Service: The service was fabulous - the food was great - our overseas visitors were blown away with the beautiful harbour views.
Product: Everything was lovely - from the service to the meal - it was exceptional.

Review for Captains Dinner

5 months ago
5/5

Service: The service was great me and my family really enjoyed the cruise and the dinner the views out on the deck are amazing couldn’t fault a thing I will definitely return
Product: Well worth the money I would happily pay to do it again

Review for Captains Dinner

5 months ago
5/5

Service: Got well looked after.
Product: Good value. Lovely view!!

Review for Captains Dinner

5 months ago
2/5

Service: Service was poor, not offered tra or coffee at end of meal
Product: Website was difficult to find information

Response from Captain Cook Cruises: Dear customer,

Thank you for the review of your experience of Captain Cook Cruises. Like all fine dining restaurants, tea and coffee are an additional extra and therefore payment is required for these luxuries. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. And as you know we value customer feedback, therefore your comments were forwarded to the relevant managers on that matter. Thank you again for your feedback for us.

Thank you once again for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

5 months ago
5/5

Excellent food, service and overall a fun night

Review for Captains Dinner

5 months ago
4/5

Service: We had a very enjoyable evening. The service was very good, although we had to remind our waitress about one or two things. It wasn't anything major and wasn't really a problem, but it kept me from giving an excellent rating. I would definitely recommend the cruise. In fact, I have been on this cruise six or seven times previously.
Product: The food was very good, the service was good, the entertainment was also very good and of course who can complain about the view. The cruise is definitely value for money.

Review for Captains Dinner

5 months ago
4/5

Great way to celebrate a Birthday cruising the Harbour. Delicious food, great drinks list and efficient service.

Review for Captains Dinner

6 months ago
2/5

Service: We had a family reunion dinner with Captain Cook Cruises, including a number of interstate visitors, only to find our guaranteed window seating only had 2 window seats and the table was positioned into the room, despite other tables that were longways across the windows, and was right next to the keyboard player and singer, thus making it impossible to communicate with each other.

As it was the smaller boat,which in itself was disappointing, moving our table was not possible. Very disappointing after highly recommending it after a prior cruise, and felt bad for some of our guests who had spent the money on our recommendation.
Product: The noise at our table was too loud, not the artists fault, but a flaw with the seating arrangements. We were not the only guests to request that they turn their amplifiers down, but it did not happen,

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. Our seating arrangement is designed to optimize our customers experience. When customers book a window table, the cruise director always strives to ensure the best possible views for the whole of the table. We apologise if this was not to your standards. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

6 months ago
5/5

I gave 5 stars just because that's the max I can give and also for the below reasons
1.Hospitality
2.Friendliness
3.Food
4.Well Organized
5.Ambiance
6.Each and every staff and especially people who helped to organize my friend surprise birthday celebration.

Review for Captains Dinner

6 months ago
5/5

Service and entertainment,

Review for Captains Dinner

6 months ago
5/5

Service: I love how they sang a birthday song for my partner as I have book this cruise on the occasion of my partner birthday... I love it
Thavjd
Product: Everything worth it
A lovely time spend together
Good memory

Review for Captains Dinner

6 months ago
4/5

Service: Convenient purchase on-line, on time departure, courteous staff, good service, excellent food and good drink selection..
Product: Good food options but not broad menu. Well-presented, flavoursome food. Adequate drink selection. Friendly and efficient service.

Review for Captains Dinner

6 months ago
4/5

Service was prompt and courteous

Review for Captains Dinner

6 months ago
4/5

service was good
food was excellent
music was good

Review for Captains Dinner

6 months ago
5/5

Fantastic experience cruising the Sydney Harbour! Great food, friendly and helpful staff.

Review for Captains Dinner

7 months ago
5/5

Service: Great service. Food was incredible. Boat was immaculate
Product: Dinner was beautiful. Beef tenderloin cooked to perfection. Great range in the menu

Review for Captains Dinner

7 months ago
5/5

good

Review for Captains Dinner

7 months ago
5/5

Great cruise with lovely food and staff.

Review for Captains Dinner

7 months ago
5/5

Excellent service
Really enjoyed the dinner


Would recommend more R & B music

Review for Captains Dinner

7 months ago
4/5

Service: The service was wonderful as was the menu and cruise the only reason not 5 stars we had to wait on a very cold wharf for over 30 minutes as the boat was late in picking passengers up
Product: Great staff and menu choices, good value

Review for Captains Dinner

7 months ago
4/5

Service: We enjoyed the service of the staff and the band was very good. The food was good but not excellent, the lamb shanks were very tough and not falling of the bone. They were not enjoyable to eat. A little more attention to detail would have made it a lot better. The photographer seemed like he was just doing a job and was not careful with the photos he was taking. If he had viewed the shots he had taken, he would have realized that they were not worth buying and he would have re taken the photos. we would have purchased more photos if the shots were decent.
Product: I felt the cost was a little high for the time we were on the dinner cruise. I expected the same amount of time as a Saturday evening. Our overseas guests enjoyed the cruise and the views but would have enjoyed a little more time on the harbour.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. We believe our pricing to be equal to any contemporary dining establishment in Sydney. Our Captains Dinner Cruise has a duration of 2.5 hours. If customers would prefer a longer duration, our Captains Dinner has a 3.5-hour cruise duration on Saturdays. The photographer onboard is an additional bonus for the cruise, not an actual inclusion. We apologise for this misunderstanding.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Pleasant environment and great service with friendly staff. Well done
Product: easy to find and the staff was great on the phone when I asked to upgrade my purchase

Review for Captains Dinner

7 months ago
5/5

Fabulous

Review for Captains Dinner

7 months ago
2/5

The harbour was beautiful but the service made us feel like we were on a production line. There was not a lot of warmth or interest in customers other than to feed us and clear away the plates, in our opinion.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Great food and entertainment. Wonderful staff. Thank you.

Review for Captains Dinner

7 months ago
5/5

Excellent, beautful views, great service and a fun night!

Review for Captains Dinner

7 months ago
2/5

They dinner was good but the instructions were leaving and the woman I spoke to on the phone and the woman at the booth were quite rude.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service: Excellent 👍👍👍
Product: Excellent food 👍👍👍 the best

Review for Captains Dinner

7 months ago
4/5

Arrangement and services was good, gave my couple very surprises for birthday, thanks again !

Review for Captains Dinner

7 months ago
5/5

Service: Excellent service with the friendliness of staff!! Our waitress was very charismatic and made us laugh
Product: The food was amazing on the dinner cruise and they catered to our dietary needs exceptionally!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests.As you know we do strive to deliver world best practice customer service from booking all the way through to the end product – so your review for this is very satisfying to receive. Your comments are very much appreciated by all our hospitality and catering staff and a copy of your email has been forwarded onto their department managers. We are sure they will value the positive feedback too.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

Service and ambiance was excellent

Review for Captains Dinner

7 months ago
4/5

A good evening sailing around the harbour, we boarded at Darling Harbour to find people that had boarded at Circular Quay already eating their meals. Staff seemed rushed to get passengers to choose their food from the menu, service was also haphazard, we were nearly served our mains before our starters, had to ask for butter for our rolls.
Attention to detail and more of a structured approach would be great, I appreciate that there were quite a few aboard but not overbooked by any means.
Food was fine as again catering for a lot of people.

Review for Captains Dinner

7 months ago
1/5

Service: We paid $50 to have window seats, then the people on the next table asked to move to a window seat, sure enough they got moved to the table just behind us for $0. So I guess don’t pay $50 just take the chance and see if you can be moved.
Product: We paid $50 for window seats, when there was no need to all you need to do is asked to be moved.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of you Captains Dinner Cruise experience. Our window seating is an optional extra which our gives our customers an opportunity to have unobstructed views out of our vessel. This option is always available as an upgrade and guarantees the window seating, as there is limited availability.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

7 months ago
5/5

My husband and I enjoyed a Captain's Dinner cruise in Sydney. We had amazing evening. Live music and food were great, staff was very friendly, exceptional service. I would defiantly recommend this cruise. I also recommend to pay extra for a guaranteed window seating, it worth is.
(Do not agree to have your photos taken if you are not going to buy them printed for $12 per picture).

Review for Captains Dinner

7 months ago
5/5

Service: Service was excellent, also the singer and the choice of music was the best.
Product: Service was excellent, also the singer and the choice of music was the best

Review for Captains Dinner

7 months ago
5/5

Dinner Cruise (9/9/18): We had an amazing time, and want to in particular thank our waitress Cecelia. A few waitresses attended our table and all were great, but it seemed that Cecelia was our designated waitress and she was our main contact with the wait team. It was my mother’s 65th birthday and the whole crew (including the musicians) made it special, with the wait staff telling the band to sing happy birthday, and co-ordinating it with the kitchen to have a cake and candle brought out at the same time. I realise that this is probably standard operating procedure, but it was executed perfectly, and there were also a whole host of smaller details too numerous to catalogue that just made the night perfect. The drinks came to our table quickly, our questions were answered with a smile, and everything was just smooth and relaxed and the ambiance created by the staff was spot on. Thanks for a great night.

Review for Captains Dinner

7 months ago
5/5

Service: 훌륭한 서빙과 음식은 좋았으나 충분한 설명과 선택권이 없는 사진촬영과 사진구매는 당황스러웠어요
Product: 허니문의 환상적인 이벤트로써 손색이 없었어요.

Response from Captain Cook Cruises: 안녕하세요 고객님^^캡틴 디너 경험에 대한 리뷰를 주셔서 감사드립니다.


저희 캡틴쿡 크루즈는 고객님들의 평생 잊지 못할 경험을 제공하고자 사진촬영을 진행하고 있습니다. 촬영된 사진은 고객님께서 원하신다면 선택적으로 구매가 가능합니다. 저희 스텝의 부족했던 사전 설명으로 인해 크루즈 여행에 부정적인 영향을 끼친 점 사과드립니다. 말씀해주신 의견은 스텝에게 전달되었습니다.


리뷰에 귀중한 시간을 내주신 점 다시 한번 감사드립니다.


고객 서비스 담당자
캡틴쿡 크루즈

Review for Captains Dinner

7 months ago
5/5

Service: Excellent service, friendly staff, and an awesome boat!
Product: The dinner was to die for! Absolutely amazing!

Review for Captains Dinner

7 months ago
5/5

Service: The service was first class. The staff were very friendly. I would recommend anyone to take the dinner cruise!
Product: The food was to die for. Thank u very much captain cook Cruises

Review for Captains Dinner

7 months ago
2/5

Service: Service was reasonable although slow to renew drinks, possibly because we were on a pre-paid drinks package.
Product: The photos on your website display tables with white table linen and I thought the presentation of the table was much like a coffee shop or cafe rather than a premium dining experience that was advertised on the web page. It was overpriced for the food that was served. The pumpkin/sweet potato entree was quite plain with no flavour as was the beef noodle entree. The beef main was lovely, however the lamb shanks tasted so much like bottled mixed herbs that it was overpowering and my guest didn't eat it any of it. The dessert was coffee shop standard. The service was reasonable although service of drinks was slow (most likely because we were on a pre-paid bar package). We bought the premium drinks package and thought it included spirits - the website was a little confusing in that regard - that's the only reason we chose premium was because we thought it included spirits. So our drinks package really didn't cover the drinks we received as we ended up buying spirits because one guest has an allergy to wine. A few glasses of wine each for the rest of our party, I thought was overly expensive for the price of that package as well. The ladies toilets were dirty, with vomit in one toilet and no toilet paper in two of the three cubicles and the floor and area just looked dirty with water and toilet paper around the place on the floor. The views were amazing, but I must say I wish I had of chosen another cruise option. I feel it was advertised as a luxurious experience, which it was not.

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. Our cruise items are listed and displayed on our website for complete transparency for our customers and we follow this as closely as possible. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. Please be assured your concerns have been forwarded to our catering manager. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol. We have a range of organic wines on our wine list for anyone with allergies to wine preservatives. Our vessels are cleaned thoroughly and regularly, so we apologise that you felt this was not the case on this occasion.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: Fabulous night. Delicious food and excellent service.
Product: Everything was excellent and well above expectations.

Review for Captains Dinner

8 months ago
1/5

Service: Was not on the ship scheduled. Cruise was late, ship was cold, food not very good. We were taken to a different dock than the original even though we were told by staff it was the same. Left us stranded. We had to find a taxi to take us to our hotel.
Product: It was really really not good since you want more characters

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise. You are correct in that the original vessel was not available, however we are pleased to note that you were notified regarding this change 9 days prior to arrival, giving you ample time to review this change. We can assure you that all our products are sourced and prepared fresh so we were disappointed to read that this was not up to your standards. Please be assured your comments have been forwarded to our catering manager. We do try to maintain a warm environment for our passengers onboard, however with it being winter in Sydney and passengers able to access the upper deck on top of our vessel, a cooler temperature can be expected with passengers recommended to wear warm clothing as appropriate for the season. We display our cruise routes on our website for all our cruises to enable customers the opportunity to know where they will be cruising and what to expect, including where the cruise will depart and arrive to and from.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: We have been on many dinner cruises around the world and this has to be amongst the best, if not the best.

The food is sublime, it would not be out of place in a high quality restaurant.

The waiter was friendly and attentive, without being in your face.

The vessel is well appointed and the views stunning.

I would thoroughly recommend this dinner cruise
Product: Great food, great atmosphere brilliant staff.

Absolutely nothing to fault at all.

Review for Captains Dinner

8 months ago
4/5

Service: Food was fantastic, staff extremely friendly, views both from table and external are amazing, would recommend experience to friends and colleagues.
Only downfall was paying for drinks package and service of drinks was slow, paid for premium service which was lacking. Obviously also know now that Circular Quay is the location to start your cruise as Darling Harbour robs you of 1 hour cruise time, would of been nice to know this in advance or change the route so Darling Harbour is where the cruise finishes, therefore giving all passangers exactly the same cruise time !!!
Product: Food 5 Star
Drinks 3 Star, as above Premium service but lacked service, awaiting refills all night

Review for Captains Dinner

8 months ago
5/5

excellent food, great service and a beautiful atmosphere

Review for Captains Dinner

8 months ago
5/5

Service: We had a lovely experience, our waiter Joey was very attentive.
Product: We had a lovely experience, our waiter Joey was very attentive, the live entertainment was great.

Review for Captains Dinner

8 months ago
5/5

Excellent food...service!! Definitely recommended....

Review for Captains Dinner

8 months ago
5/5

Service was great. Food was delicious.

Review for Captains Dinner

8 months ago
5/5

Service: Excellent staff service. Easily wheelchair accessible, which we required. Had the whole lower deck to ourselves but never once felt left out on the evenings events.
Product: Food was beautiful! Melt in your mouth!

Review for Captains Dinner

8 months ago
2/5

Service: We have been on many a Captain Cook dinner Cruise and this was a Monday night and was a smaller gathering than usual.
We didn't find the service as attentive as in the past and thought maybe because it was a Monday and a smaller group that there wasn't the same energy from the staff.

We also paid extra for a Window seat but also saw a lot of window seats not being used and remembered in the past as a couple that being offered a window seat as a lovely gesture.

We have lovely memories of the Captain Cook cruises as I proposed to my wife on the top deck on New Years Eve.

We will definitely be back we were just a little disappointed.
Product: I think it's great value for money

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. We apologise that you felt that this cruise wasn’t to the great standards you have received in the past. We can assure you that our staff are trained to provide our customers devoted and efficient service at all times. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review and we look forward to welcoming you onboard in the future.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

シドニーの夜景、船内ライブ、ディナー
すべて素敵でした。

Review for Captains Dinner

8 months ago
2/5

Service: It just wasn’t a pleasant experience. Had a guest from overseas. The waitress was lovely but the drinks waiter insisted we have a bottle not two glasses and of course we left wine behind because I had to drive. My fault for not standing my ground, but he did keep insisting so we said yes to shut him up. The singer was awful, the singing was out of tune and drove my guest to the point he had to go outside. We did a lot of things during his three week visit and the dinner cruise was our worst experience. Sorry to say these things, in the end we were laughing it was so unpleasant.
Product: The food was adequate....

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captains Dinner Cruise experience. There is absolutely no obligation to purchase any alcohol, or to purchase alcoholic beverages when desired in conjunction with responsible service of alcohol. It is the customers prerogative to purchase, and drink what they are comfortable with. We apologise for this miscommunication. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Service: The service was outstanding. Really enjoyable.
Product: Efficient in all aspects.

Review for Captains Dinner

8 months ago
2/5

Service: FOOD WAS NOT AS GOOD AS PREVIOUS TIME
Product: FOOD WAS NOT GOOD AS PREVIOUS CRUSIS
ENTRE WAS COLD

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain's Dinner experience. We can assure you that all our products are sourced and prepared fresh, so were disappointed to read that you felt this was not up to your standards compared to your previous experience with us.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

8 months ago
5/5

Food was delicious and the singer was also excellent! I love a photographer as well! Unfortunately only the waitress was not friendly.

Review for Captains Dinner

8 months ago
2/5

Setting and Facilities were top notch
Qualilty of food was good, not great
Quality of service during dinner was mediocre

Response from Captain Cook Cruises: Dear customer,

Thank you for your review of your Captain's Dinner experience. We pride ourselves in the excellent food and facilities we provide for our customers and we are happy to read that you had a great experience in this regard. We pride ourselves on our quality service provided to all customers, so we were disappointed to read that you felt the quality of the service during dinner was not up to your standards on this occasion. Please be assured your comments have been forwarded to our Hospitality Manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
2/5

Service: Service was great, staff friendly and setting spectacular. The only area where the experience was lacking was in the food department. The menu could have benefitted from more options, and preparation and presentation of the food could have been more adventurous.
Product: Food needs work, as mentioned previously.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captains Dinner experience. We pride ourselves in the excellent service we provide for our customers and we are happy to read that you had a great experience in this regard. Our aim is always to provide an extensive variety of meal options while maintaining the highest standards of quality, so we apologise that you felt this was not the case on this occasion. Please be assured your comments have been forwarded to our catering manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

9 months ago
4/5

It was my first time I went for dinner cruise, It was really nice. Will come back soon :)

Review for Captains Dinner

9 months ago
5/5

Overall service was excellent. Me and my family Would like to thank all the staff of Captain Cook Cruises for their excellent service and the band for their beautiful easy listening music We have a great time.
Ronnie Dandan

Review for Captains Dinner

9 months ago
5/5

Service: Food was lovely. Staff were lovely
Product: We were given a gift voucher which was a lovely experience

Review for Captains Dinner

9 months ago
5/5

Service: The food, service and music were all good and the view was fantastic!
Product: The food, service and music were all good and the view was fantastic!

Review for Captains Dinner

9 months ago
5/5

Great service! Music was excellent. Food was great and atmosphere very good.

Review for Captains Dinner

9 months ago
5/5

Service: My fiance and I had a great experience on board, the service was great and the food was exceptional.
Product: The purchase was exceptional value for money.

Review for Captains Dinner

9 months ago
5/5

Service: Personalised customer service. Attentive but not intrusive. Appreciated the acknowledgement of our special requests.
Product: Good value for money with the discount applied. At full price this would have been prohibitive

Review for Captains Dinner

9 months ago
4/5

Service: The meals and service were wonderful.
Product: The meals were superb and the entertainment was great!

Review for Captains Dinner

9 months ago
4/5

On time, great service entree and main was delicious but the dessert (lemon tart) is so bad, its not even edible, please change the recipe. Othwerise everything else was very nice.

Review for Captains Dinner

9 months ago
5/5

We had a lovely dinner cruise with Captain Cook lines out of Circular Quay, Sydney. We had a window table and fantastic views. Food was good, service excellent!

Review for Captains Dinner

9 months ago
5/5

Service: We were welcomed onboard by friendly crew. The boat was beautifully presented and we were impressed with the paintings of the first fleet displayed on the staircase up to the dining area. We were given a window seat with a fantastic view of Sydney harbour and served an extremely tasty 3 course meal. Our food arrived at appropriate times throughout the trip and the food and beverage staff were very friendly and efficient. The boat travelled very smoothly and we barely felt like we were moving at all. The whole 2 hour trip was a truly great way to celebrate my birthday and I would recommend the cruise to everyone!
Product: I had salmon for starters, roast duck for main course and a delicious chocolate mouse for dessert. All theee courses were extremely tasty!

Review for Captains Dinner

9 months ago
5/5

Service: Booked this cruise for my parents. Everything went perfect. From initial enquiry to the cruise. Brilliant
Product: Great staff benefits absolutely awesome experience

Review for Captains Dinner

9 months ago
5/5

Great service!

Review for Captains Dinner

9 months ago
5/5

we had a great time and would come back to do it again love it very much service first class meals awesome

Review for Captains Dinner

9 months ago
5/5

The food was exceptional, we were pleasantly surprised by the size of the portions and it was delicious.

Review for Captains Dinner

9 months ago
4/5

Friendly, approachable and good service

Review for Captains Dinner

9 months ago
4/5

Service: Fabulous service by the waitress, she was warm and welcoming and extremely attentive.
Product: The service, views and food were all amazing. The cruise would be better in daylight as you would see more. I would absolutely reccomend this to anyone looking for a night out to explore what Sydney has to offer.

Review for Captains Dinner

10 months ago
5/5

Service: Great service, lovely food. Friendly staff perfect entertainment
Product: Great food and service, relaxing dinner on the harbour

Review for Captains Dinner

10 months ago
5/5

Service: 特别好的体验。晚餐很好吃!景色很美!歌曲很好听!
Product: 特别好的体验。晚餐很好吃!景色很美!歌曲很好听!!

Review for Captains Dinner

10 months ago
4/5

Service: staff were friendly and very efficient
Product: good value, was a great way to experience VIVID !

Review for Captains Dinner

10 months ago
5/5

Good staff and great service

Review for Captains Dinner

10 months ago
5/5

Service: It was terrific, very friendly, fast, food was delicious
Product: Great selections a lot of variety and was all very well prepared and delivered promptly

Review for Captains Dinner

10 months ago
4/5

Everything was great. The reason a 4 rather than 5 staff didn’t know whether wines were dry or sweet. Requested a rose sparkling, and asked them to check first if it was dry / brut. If sweet bring the welcome sparkling. They brought the sweet but quickly changed it when I asked them.

I would definitely recommend captains dinner with upgraded wines.

Review for Captains Dinner

10 months ago
5/5

We had a fantastic experience. We were a party of 9. The food was great. The drinks were great. The service was fantastic. The only improvement we would suggest was that the music could have been a little better and modern. Otherwise through could not fault the experience. We had a ball!

Review for Captains Dinner

10 months ago
2/5

The entree and main courses were lukewarm

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We continually monitor all aspects of the production chain including receipt, storage, distribution, cooking and presentation to ensure a top quality and consistent product is presented to our guests. We apologise that this wasn’t the case on this occasion and please be assured your comments have been forwarded to our catering manager for review.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

We were a large group and we're welcomed on board the Starlight Dinner Cruise by friendly staff. The 3 course dinner was well presented and tasty. The vegetarian main could have been more interesting (quinoa veggie patties with steamed vegetables), but all other options were very good. Wait staff were very attentive for the first two hours of the cruise. Thanks for a great night.

Review for Captains Dinner

10 months ago
2/5

Service: I was very dissapointed with the Captains Dinner Cruise we went on during the vivid festival. I took my elderly mother who is slow and gets tired but the staff loading the passengers were inconsiderate and just rude. I asked for assistance with my mother and was told that no help was available. The same when we entered the boat and realised we needed to go up two flights of very steep stairs - again no help offered and one staff member actually rolled their eyes. T he cruise is clearly not accessible for anyone with limited mobility - this should be made clear on the web page.
The singer was so loud it was really hard to hear ourselves talking - she was also relentless. There is only so many Celine Dion covers that can be sung before it just becomes annoying.
The dinner itself was also very dissapointing. Our main meals came out at different times (not just a few minutes) and when mine and my mothers came out it was stone cold. The senior waiter did take them back and gave us a new hot meal and a complimentary glass of wine and was apologetic but by then the evening was pretty much ruined.
This is not an inexpensive evening with gthe dinner and cruise costing $155 per headplus drinks.
Overall a really dissapointing evening on what was meant to be a really special occasion for my mother.
Product: Overpriced. Cold dinner, rude staff at loading and annoying singer.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves on accommodating and providing exceptional service to all our passengers, including disabled patrons. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our entertainment is designed to provide an entertaining background to the conversations and ambience of this fine dining experience. However, please be assured we have forwarded your comments onto our entertainment manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
2/5

Service: Lovely food though had to ask for bread and more water.
The wine we selected was "unavailable" offered a bottle $10 more.
$69 for a ONE year old wine!!
Product: Good food, VERY expensive (one year old) wine.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We pride ourselves in the excellent food and service we provide to our customers and we are happy to read that these aspects were up to your standards. Due to high demand we ran out of the particular wine you ordered. We always endeavour to offer a substitute and this can sometimes cause a difference in the price.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Excellent service and food and a very comprehensive view of the Vivid lights
Product: Excellent - good choice of dishes

Review for Captains Dinner

10 months ago
4/5

Service: Excellent service throughout the evening. Really enjoyed my first two courses however the dessert was a little disappointing - order the orange & chocolate flourless cake & it was well and truly more orange than chocolate which was disappointing.
Product: Good value. Disappointed the Vivid cruise didn't go in near the botanic gardens to see the Vivid lights in there, but the boat may have been too big.

Review for Captains Dinner

10 months ago
5/5

Booking was very easy with variety of packages option, we will definetly come back. Staff was very professional and very attentive. Mika was incharged on our section and done exellent service

Review for Captains Dinner

10 months ago
5/5

Service: Excellent service, friendly & meal was outstanding - better than expected. Highly recommended. Would do it again!
Product: Fantastic! Meal was amazing - better than expected. Well worth it. Vivid light show was amazing!

Review for Captains Dinner

10 months ago
5/5

Service: So organised and friendly staff
Product: Friendly staff and excellent food

Review for Captains Dinner

10 months ago
5/5

Good and friendly service.
Excellent food.
Lovely music.
Views to die for.

Review for Captains Dinner

10 months ago
5/5

Service: Very friendly, efficient and accommodating
Product: Our meal was very nicely presented and tasty

Review for Captains Dinner

10 months ago
5/5

Service: Fabulous views, great service, great music and nice variety of tasty meals and drinks. Thoroughly enjoyable!
Product: Good variety of meals and drinks. All the meals and drinks we had tasted great; a better standard than we were expecting. Meals were nicely presented. Service was excellent. It was also a nice touch to be given a free glass of champagne at the beginning of the meal; it added a festive mood to the experience.

Review for Captains Dinner

10 months ago
5/5

Totally recommend this cruise the staff were friendly and so organised to be able to serve everyone at the same time, a relaxed atmosphere where we could enjoy each other’s company and the entertainment The food was delicious my steak had amazing flavours and to top this cruise off The Vivid show was on ... perfect for us as we were celebrating 3 milestones my 60th & my 2 daughters 40ths

Review for Captains Dinner

10 months ago
5/5

Service: Friendly professional staff , lovely cruise
Product: Excellent service , priority entry with reserved seating

Review for Captains Dinner

10 months ago
5/5

One of the best things I've ever done! Couldnt have asked for a better night!

Review for Captains Dinner

10 months ago
2/5

Food average and fast service, band absolutely awful and far too loud, strip lights on the Windows made viewing of the Vivid lights difficult (the only reason we booked the cruise) AND you should pre explain that the boat is available to board from 7pm and the Kings Wharf is different from Bangaroo as we found several people waiting at the wrong pier. All in all a complete waste of an evening.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. The wharf location is listed on all Captain Cook Cruises correspondence throughout the booking. There is also a clear map to show customers a visual representation of the wharf location. As you are aware, finding a balance between dimming the interior lights completely to ensure great views of the skyline, in conjunction with safety standards is difficult to balance. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Service: Fantastic, Had a great time. Food sensational, entertainment great and service was exceptional.Thanks
Product: Good value for a truly unique experience

Review for Captains Dinner

10 months ago
2/5

The bar option is a waste of money. The wines are terrible only the sav blanc is drinkable. Was expecting something better. Should've bought the Gold Penfold Dinner again instead.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We offer a range of bar packages, with a variation of prices resulting in a greater selection of beverage options available. All wines are also available for purchase if customers desire something other than the included products for their package.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
2/5

Service: The cruise was overpriced for what we got.
The service was poor - staff botched the order and gave my husband the wrong dish. They were intrusive and 'hovering' at the beginning when we were not ready to order and absent when we tried to order drinks later on. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.
Product: The cruise was overpriced for what we got. We did the Captains dinner, which was supposed to be the premium experience, but the dinner was served cold and I've had better meat from a tin can. Strangely the premium experience does not include wine like the standard package does (so I have no idea how they can justify charging more and providing less). There was no views to speak of (we did the Vivid tour). The only good thing was the entertainment - the singer was lovely.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality, so we apologise if you felt this wasn’t the case on this occasion. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. The Captains Dinner includes more variety of food options, live entertainment and a longer cruise duration. We agree the live entertainment enhances the evening.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
2/5

Service: The food and table service were average (some aspects even below average) overall. I had a steak (which was quite good) but the vegetables were well below expectations. My wife also said that her meal was 'pretty unappealing'. The attendant on our table seemed 'distracted', although the young lady who brought out some of our meal was much more enthusiastic.
Based on our experience I would be unlikely to recommend the experience to friends. We were also looking forward to the Vivid experience but have to say our taxi driver was correct in that it was a 'bit over-rated'. Best of luck for future cruises.
Product: Refer to my previous comments!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your review of your Captain Cook Cruise experience. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our aim is always to provide an extensive variety of food options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager.

Once again, thank you for your review.

Kind regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Excellent food and wine selection and excellent service,, we had a top notch experience 👍👍

Review for Captains Dinner

10 months ago
5/5

Service: Food was very delicious and music was good. The sight fo Sydney was fantasitic.
Product: Food was very delicious and music was good. The sight fo Sydney was fantasitic.

Review for Captains Dinner

10 months ago
5/5

気遣いもサービスも最高でした。何よりシドニーの夜景を一望できていい一日になりました。
また利用したいと思います。

Review for Captains Dinner

10 months ago
5/5

Service: Amazing cruise, food and wine. Great way to see Vivid.
Product: Food on board is exceptional

Review for Captains Dinner

10 months ago
4/5

Service: We enjoyed the harbour cruise and dinner. Window seats for Vivid, food was of good quality and served quickly. Staff efficient. Liquor prices a bit high.
Product: As a one-off experience price was not a major consideration and we considered it good value.

Review for Captains Dinner

10 months ago
4/5

Service: The service was good. But the food was out of shape - the people on the table next to us had stake as well I had steak - but the size of his was more end twice of mine. But food was good in taste - no way I would had been happy with the steak size if that was the only food I would get for the night.
Product: It was easy to book on the net and only a little slow getting on board the boat

Review for Captains Dinner

10 months ago
4/5

We had a lovely time, thank you.

Review for Captains Dinner

10 months ago
4/5

Service: My friends and I joined a Vivid Cruise on the 9th June, as we are all over 60 we enjoy seeing Vivid via a dinner cruise.
The menu consisted of excellent choices, (4) four entree, (4) four main, (4) dessert. Our choices were delicious, and enjoyed by all.
The on board entertainment, was our era of music, which made dinner all the more enjoyable.
The view of the harbour was clear and all lite up attractions were visible from our seats.
We could not fault the service of our waitress, she was polite and obliging and sorted any minor problems that arose.
We did have one complaint, that tea and coffee were not included in our meal and had to be paid for at the end of the night, as seniors we all enjoy a “cuppa” at the end of a meal.
Product: Need to include tea and coffee as part of the meal not an extra that has to be paid for separately

Review for Captains Dinner

10 months ago
4/5

A terrific way to enjoy Vivid over a lovely meal with great service.

Review for Captains Dinner

10 months ago
5/5

Service: the staff were excellent and looked after us the cruise was great travelling around harbor the meals had a great variety and very well prepared and presented
Product: well prepared and delivered

Review for Captains Dinner

10 months ago
5/5

Service: The service was excellent and meal was delicious
Product: A delightful night on the harbour

Review for Captains Dinner

10 months ago
5/5

Helt enkelt underbart.

Review for Captains Dinner

10 months ago
5/5

The meal was great. Good choices. Loved having musicians employed for the night plus dance for those who love dancing. The crew were friendly and helpful.

Review for Captains Dinner

10 months ago
5/5

Service: Wonderful evening excellent food and service. Very well looked after
Product: Excellent food and service

Review for Captains Dinner

10 months ago
1/5

Service: This was my second vivid cruise. Last year’s was such fun that I invited friends along to experience it. What a disaster! We paid more than last year simply to have a choice of the same food as was served last year. When I asked for more wine, the service staff were rude and dismissive, almost to the point of contempt that we thought paying more was worth more than a choice of meals at each course.
Further, the lights were turned down so we could barely see what we were eating.
I could have save a lot of money and caught the ferry to Manly, had a nice dinner with wine and come home with money spare compared with the poor experience last weekend.
Sadly, it will be never again and I won’t be recommending anyone else does it, either.
Product: Not worth the money. Better food staying on shore and eating at a restaurant.

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We were disappointed to read that you felt the food, service and lighting on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Our lighting is dimmed to allow customers clear views of the vivid skyline, which is the focus of the cruise.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Dinner

10 months ago
5/5

Excellent food and attention from the waiters/waitresses. Music was appropriate and not too loud. Vivid was spectacular despite the drizzly evening.

Review for Captains Dinner

10 months ago
5/5

The staff were extremely nice and welcoming.
The food quality was excellent.
The place was very neat and clean including bathrooms.
The sailing was smooth and was appropriate with location in regards to VIVID Sydney Festival.
Will recommend it to others.

Review for Captains Dinner

10 months ago
5/5

we had great meal being disabled the crew were perfect

Review for Captains Club Dinner Cruise

10 months ago
2/5

We found the waitress inexperienced was chatting to the wrong table about the drinks package we acquired and found the customer service lacked, no water top ups, had to get their attention to get more wine, it felt like not enough staff for the captains dinner. Previous years we have been the next level up but this time wasn’t able to secure same tickets. For what we paid would have liked better customer service. General confusion from staff

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We were disappointed to read that you felt the service on your cruise wasn’t to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. We apologise if you felt this was not the case on this instance. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.


Once again thank you for your feedback.


Kind Regards,
Head of Customer Service
Captain Cook Cruises

Review for Captains Club Dinner Cruise

10 months ago
5/5

Great experience overall.

Review for Captains Club Dinner Cruise

10 months ago
5/5

Friendly welcome while boarding the ship and excellent service during the dinner.
Nothing to add, it was perfect from beginning to end !

Review for Captains Club Dinner Cruise

10 months ago
5/5

Everything is perfect!!

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: All service was excellent. Table waiters were very friendly and helpful.
Product: Excellent in every respect.

Review for Captains Club Dinner Cruise

11 months ago
1/5

Disappointing....we have been on vivid cruises before and this year was blocked off couldn't see anything and didn't get in close to botanical gardens. Disappointed as we took kids this year and paid adult price. Got turned down with '1st choice of main' but heard staff say can't say that to them right now leve it till 8.10 at least!!!!!!

Response from Captain Cook Cruises: Dear Customer,

Thank you for your recent review of our Captains Dinner Cruise. We were disappointed to read that you felt the food and views on your cruise wasn’t to your standards. Our aim is always to provide an extensive variety of options maintaining the highest standards of quality. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our catering and hospitality manager. Whilst we enjoy and admire Vivid Sydney’s amazing displays for the 10th year celebrations and try to present this in the best way possible to all our passengers, we unfortunately do not have any control of this. This is a government run program that we do not have any input into. We also adhere to strict rules of operating on the harbour, which is outside our control. We apologise for this inconvenience. We agree that the great service and amazing views of the Sydney make for an enjoyable experience.

Once again thank you for your feedback.

Kind Regards,
Head of Customer Service Captain Cook Cruises

Review for Captains Club Dinner Cruise

11 months ago
5/5

Great service

Review for Captains Club Dinner Cruise

11 months ago
4/5

Service: This is our second experience with Captain Cook but first time on Captains Table Club Deck. First time was the Sky Deck. The meal selection was varied and the food was very good. We had Marine as our waitress for the night who was attentive for food orders but we had to call her over on several occasions for drink re-fills. We paid for a bar package so expected more attention. We were very impressed with the music and had a fun night.
Product: The meal choices were varied and tasty.

Review for Captains Club Dinner Cruise

11 months ago
5/5

Very attentive & efficient. Also assisted my elderly mum onto ship.

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: Great food and excellent service.
Product: Great food and great service.

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: Everything was perfect. The waitress was very welcoming and attentive.
We had a wonderful night. The food was excellent and the live music and dancing was fantastic.
Product: It was a fantastic experience. Food, service and music all excellent

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: We enjoyed the evening very much, meal and service were excellent, the background singer and music lovely, and the lighshow fabulous
Product: Very easy to complete and book

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: The cruise of magical. The staff was polite and attentive. The food was delicious and the Champagne was top notch.
Product: The price was very reasonable. I did not feel I overpaid.

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: Awesome way to see Vivid in style. The food was excellent, and the Crew were all so so lovely! ... the Boat was very clean and all this made for a really great evening.

Highly recommended. 👍🏽👌🏽
Product: Great food, attentive crew and great overall atmosphere...

A must do! 👌🏽

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service lady look after us very well

Review for Captains Club Dinner Cruise

11 months ago
5/5

I had a great time on the dinner cruise. The food was delicious and the staff was very professional and catered to all my needs. Definitely would do another cruise.

Review for Captains Club Dinner Cruise

11 months ago
5/5

The staff made us feel welcome from the ticket office onwards. Nothing was too hard and dinner was excellent.

Review for Captains Club Dinner Cruise

11 months ago
5/5

Sumptuous cuisine and great live music to dance the night away. All while cruising Sydney Harbour and viewing the spectacular lighting displays of VIVID. A fantastic evening had by all thanks to the wonderful service of Captain Cook Cruises.

Review for Captains Club Dinner Cruise

11 months ago
5/5

一緒に行った知人が英語が全くダメでしたが、日本人クルーの方が何人かいらっしゃり安心したようです。お料理も大満足です‼ただ、他の席のお料理が出てきているのに私たちはまだ…ということが少し気になりました。

Review for Captains Club Dinner Cruise

11 months ago
5/5

Nice views and fantastic food

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: On time, excellent meal and exceptional service during dinner. Great live entertainment too.
Product: My wife and I enjoy fine dining..
Our dinner on this cruise is certainly fine dining.

Review for Captains Club Dinner Cruise

11 months ago
4/5

Service: the service was friendly and helpful
the vessel was on time
good selection of unobtrusive back ground music
Product: very easy to do online and print off your own voucher

Review for Captains Club Dinner Cruise

11 months ago
5/5

Service: Our table waitress was superb. (Young lady from Nepal, Laxmi???) I would like her to be acknowledged regarding my opinion of her.
Product: We have done this dinner cruise several times and it always proves to be a very pleasant evening.

Review for Captains Club Dinner Cruise

11 months ago
2/5

Everything was sound, except our group of 15 was split over two tables. This was not ideal and this was not communicated to me prior. I understand you cannot necessarily change the table arrangement, but I would have preferred this was communicated to me beforehand so I could have sought out another provider who could accommodate I larger group on one table. It was also difficult to see through the windows when the interior lights were on which detracted from the experience.

Otherwise, service and food was fine.

Review for Captains Club Dinner Cruise

11 months ago
4/5

Service: とても美味しく、席も窓際にしてもらい素敵な最終日の夜を過ごせました
写真を撮影してくれるのは良いのですが料金がわからず
この日はたまたま両替した現金を持っていた為お願い出来ましたが
予めそのようなオプションがある事がわかっていた方が良かったと思います。
Product: 料理も美味しく海からの景色も良かったのですがデザートに飲み物が付いていなくて、こちらからコーヒーなどを注文しなければならなかった為星一つマイナスに

Review for Captains Club Dinner Cruise

11 months ago
4/5

Service: Really good crew, food and view. But the only thing that bothered me was the way we were pushed to go fast to order and eat.
Product: À bit too expensive for the price and the service.

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Seafood Buffet Lunch Cruise. We were disappointed to read that you felt the service and commentary volume on your cruise weren’t to your standards. Our cruise duration is optimised to provide the best timing between courses, as well as allowing customers to enjoy the ambience and views unobstructed by food. We always encourage guests to talk to the Cruise Director on board if they have any concerns, especially regarding food, drinks and service as they will be able to solve the problem immediately. Please be assured your concerns have been forwarded to our hospitality manager.

Once again thank you for your feedback. 

Kind Regards,  
Head of Customer Service  
Captain Cook Cruises

Review for Captains Club Dinner Cruise

12 months ago
5/5

Yes I would go again for a special occasion and recommend them to others.
Service and food was fantastic and you can’t beat Sydney Harbour for a back drop

Review for Captains Club Dinner Cruise

12 months ago
5/5

Hi My English's is nots that too good instead I saying I like the boat and the food man's.

Just very nice

Review for Captains Club Dinner Cruise

12 months ago
5/5

Service: We thoroughly enjoyed the whole evening, both adults and children. The service was first class and the food excellent. We were particularly pleased that our request for a window table to enhance my wife's birthday dinner was granted. Thank you again.
Product: Good value in a top setting

Review for Captains Club Dinner Cruise

12 months ago
5/5

Service: Very good service.
Product: Very good experience. Good customer service.

Review for Captains Club Dinner Cruise

12 months ago
2/5

Service: I paid 39 dollar per person to drank 2 beers because the time of the trips was very short and the crew always press us to eat fast order fast , all fast.
Product: The food is very good but i paid 39 dolla per person for "premium licour" but premium licour?

Response from Captain Cook Cruises: Dear Customer, 

Thank you for your recent review of our Captains Dinner Cruise. We were disappointed to read that you felt the beverage service on your cruise wasn’t to your standards. We can assure you that there is no limit to drinks served in conjunction with the responsible service of alcohol.

Once again thank you for your feedback. 

Kind Regards, 
Head of Customer Service 
Captain Cook Cruises

Review for Captains Club Dinner Cruise

12 months ago
5/5

The service was very good. There was a very kind guy who was told that I had problem in my leg and was lagging behind he waited for about 5 minutes so I could board the boat. I was very impressed with the service and will definitely come again.

Review for Captains Club Dinner Cruise

12 months ago
5/5

Service: One in our group has mobility issues and the crew member Zaki i think his name was was curteous and happy to wait for 5 minutes. The staff onboard were very curteous and professional. Loved every moment of this cruise and will be taking other visitors as well.
Product: Great food. Great Staff. Great Service.

Review for Captains Club Dinner Cruise

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