Dinner Cruises

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Sydney Harbour by night....it doesn't get any better than this. Secure your dinner cruise seat today aboard Sydney's most prestigious cruise ships MV Sydney 2000 and John Cadman 2. Offering million dollar views, expansive viewing decks, dining rooms and a range of menu and entertainment options for every event and budget. An experience not to be missed ...

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See our full range of dinner cruises including:-

Gold Dinner
First impressions count. When only the best will do this cruise will impress from the first moment until the last. Every Gold Dinner guest is the most important person in world to us, and before you depart you'll know its true.

Captains Dinner
The Captains Dinner has my personal seal of approval. This cruise has it all - the best vessel, quality a la carte dining (including vegetarian options), a comprehensive wine list, live music and dancing.

Starlight Dinner
Sydney's best value dinner cruise. Enjoy contemporary three course a la carte dining and the mesmerising views of Sydney by night.

Sunset Dinner
Pre-theatre dining or a great way to finish a spectacular day sightseeing. The 5.00pm departure takes in all the colours of autumn/spring sunsets, winter twilight and the endless days of summer.

Sunset Steak & Lobster Dinner
Available for a limited time only, our popular Sunset Dinner Cruise with an optional premium 3 course set menu including Steak & Lobster main course. This early dinner cruise is a great way to finish a fun day sightseeing or to begin your evening at the theatre. The 5.00pm departure takes in all the colours of autumn/spring sunsets, winter twilight and the endless days of summer. 

 

Dinner Cruises do not operate Christmas Day. Special or limited timetables operate on 26 & 31 December, 26 January and selected special events.

Accessibility for people with a Disability Policy 

Special Conditions apply to all Special Offers


Select cruise and date below View Special Offers

Options Wed May 04 Thu May 05 Fri May 06 Sat May 07 Sun May 08 Mon May 09 Tue May 10
More Info
  • Cruise on MV Sydney 2000 or John Cadman 2*
  • Priority boarding & welcome reception
     - available for Circular Quay departures
  • 6 course degustation dining
  • Gold seating and live music
  • Penfolds gold selection of bin & vintage wines to accompany each course
  • House spirits, local & imported beers, liqueur coffee & soft drinks
  • Million dollar views

Updating cruise availability...

More Info
  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian a la carte dining
  • Great live music and dancing
  • Million dollar views
More Info
  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian dining
  • Million dollar views
  • Reserved seating
More Info
  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course premium set menu including Steak & Lobster main course
  • Tyrrells sparkling & still wines, beer & soft drinks
  • Million dollar views 
More Info
  • Cruise on MV Sydney 2000 or John Cadman 2*
  • 3 course Contemporary Australian a la carte dining (set entree)
  • Tyrrell's sparkling & still wines, beer & soft drinks
  • Million dollar views
More Info
  • Christmas Party Buffet Dinner
  • DJ entertainment from 9.30pm
  • MV Sydney 2000 Show Deck (Friday)
  • MV John Cadman 3 (Saturday)
  • Shared party tables

Other Cruises - Special Events

Christmas Day
25 December
Valentines Day
14 February
Vivid Festival
May - June
Seniors Week
March
Whale Watching
May - November
Boxing Day
26 December
Christmas in July
July
Football Transfers
June - October
Earth Hour
March
Food Festival
Good Food Month High Tea
New Years Eve
31 December
Christmas Parties
November - December
Mothers Day
May
Syd Intl Boat Show
August
Easter Show
Sydney Royal Easter Show
Australia Day
26 January
Melbourne Cup
November
Fathers Day
September
Biennale
March - June
School Holiday Fun
Great Offers for Kids

94 % approval from 637 responses

Date
Rating
25-Nov-2015
Service: + +
Product: +

Service: Great cruise. Really enjoyable

Product: Food was nice but was expecting a slightly higher quality

Overall 4/5

Review for Gold Dinner Cruise

24-Nov-2015
Service: +
Product: +

Service: Good service and the boat was nicely appointed

Product: The food was nice. Some of the wines offered to accompany the course weren't the best tasting. Knew some of the labels to be very 'cheap'.

Overall 4/5

Review for Gold Dinner Cruise

24-Nov-2015
Service: +
Product: +

Service: Good cruise overall, comfortable and fairly modern cruise vessel. However, it felt rushed and did not have a "special" relaxing night harbor cruise.

Product: Not the best value for money. Food quality on par with an average dine in restaurant.

Overall 4/5

Review for Captains Club Dinner Cruise

23-Nov-2015
Service: + +
Product: + +

Service: Quick and easy to book. The ship was clean, staff friendly and more than happy to help.

Product: A very enjoyable evening, after doing this sort of thing before in other countries, I was happily surprised as the food was of a better standard than I expected. Atmosphere onboard was relaxed, that really suited the views of Sydney harbour when the sun set.

Overall 5/5

Review for Captains Club Dinner Cruise

23-Nov-2015
Service: +
Product: +

Service: The service was very efficient and performed professionally.

I had 4 guests that did not notify me of their cancellation.

The senior on duty suggested I may be able to get a return of some of the payment.

Product: The food was delicious and of a high standard. The selection of wines was good, but some were very overpriced. I would consider booking overseas visitors when they come to Australia.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Nov-2015
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Service: Love the grandeur of the ship and the professionalism of the crew. Our objective was to view Opera House from the water up close and we definitely got that. Food was OK but I think the icing on the cake was the singer and pianist. The photo for purchase however, quite pricey for a very normal shot.

Product: All said in the post above!

Overall 4/5

Review for Captains Club Dinner Cruise

20-Nov-2015
Service:
Product:

Service: For the price it was very poor. The band were shocking and the food was ok. It was not relaxing, it was like being stuck on a terrible boat with singers from Eurovision singing horrible songs. Why were we advised the cruise finished at 9:30 when it finished at 10? Worst experience ever. We had arranged a baby sitter to finish at the time your staff advised. Pathetic and very disappointing.

Product: As above, but even worse when we were stuck on there. What an absolute waste of money, we had a horrible night and we will be telling others.

Overall 1/5

Review for Captains Club Dinner Cruise

20-Nov-2015
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Service: Lovely experience. Brought overseas visitors to Sydney and this was a lovely finale to our stay. Thank you.

Product: Beautiful meal and great service.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Nov-2015
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Service: Booking process was smooth, as was boarding etc. Vessel and staff were well presented and organised

Product: Excellent meal, good seating and all staff were exceptionally friendly and efficient.

Entertainment (although not a main focus for me) was good and made an effort to include everyone. Well done all!

Overall 5/5

Review for Captains Club Dinner Cruise

18-Nov-2015
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Service: Cruise was well organized

Product: Friendly and curteous staff

Overall 5/5

Review for Captains Club Dinner Cruise

18-Nov-2015
Service: +
Product: + +

Service: In person at Darling Harbour Captain Cook Cruises were good and most helpful. However an email sent prior to our booking with a query was ignored.

Product: Perfect way to spend an evening. Everything from start to finish was spot on including food, service, ambiance and entertainment

Overall 5/5

Review for Captains Club Dinner Cruise

16-Nov-2015
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Service: The boat, the food, the staff, and the cruise itself was fantastic - second to none. Everything up until the cruise (booking, the differences between the packages, actually finding where to catch the boat) was very unclear and confusing.

Overall a great night, slightly hampered by an hour or so of stress and confusion.

Product: Everything that was part of the package we purchased was fantastic.

Overall 5/5

Review for Captains Club Dinner Cruise

16-Nov-2015
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Service: Some Staff were obviously new to the cruise ; but poorly briefed and trained. A poor experience for some of the International Visitors. Meals were missed ; drinks were offered as a "Peace Offering" ; not a good image for Sydney.

Product: As above. Food was ok but not of a five star rating. My chicken was much too dry. We had to remind the Waiters that we hadn't received our Desserts.

Overall 2/5

Review for Starlight Dinner Cruise

15-Nov-2015
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Service: Service was absolutely amazing!!

Product: Amazing! Best experience ever

Overall 5/5

Review for Gold Dinner Cruise

14-Nov-2015
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Service: Everyone was very welcoming

Product: The quality of the food and wine was fabulous we had a great night

Overall 5/5

Review for Gold Dinner Cruise

11-Nov-2015
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Service: I guess it was a quiet night so the top deck was not completely Gold Class and I think for the amount of money we paid that was not very good. Everyone had been moved up to the top. We understood why but, still, you pay that money for the exclusivity.

Product: See above comments

Overall 4/5

Review for Gold Dinner Cruise

11-Nov-2015
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Service: Had a wonderful time.

Product: Highly recommended!

Overall 5/5

Review for Gold Dinner Cruise

10-Nov-2015
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Service: Fantastic

Product: Food was ok, A better variety would be good service was poor

Overall 4/5

Review for Captains Club Dinner Cruise

08-Nov-2015
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Service: We have been on a few and like them for the atmosphere, friendly staff and mostly good food. We like to take friends because of the scenery ..... and a little different to going to a standard restaurant!

Product: Good atmosphere, singer and musicians excellent. On the downside, the people on our table that had chicken found it rather dry!

Overall 4/5

Review for Captains Club Dinner Cruise

08-Nov-2015
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Product: + +

Service: Well organised and very friendly. Good value

Product: Cant fault service or food. Drink package good value as well

Overall 5/5

Review for Captains Club Dinner Cruise

08-Nov-2015
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Product: + +

Service: Service was excellent, food great and was well looked after.

Product: Lovely package for that specuoccassiob.

Overall 5/5

Review for Gold Dinner Cruise

08-Nov-2015
Service:
Product:

The food was ice cold the air conditioner leaked onto me the whole night !

Overall 2/5

Review for Starlight Dinner Cruise

08-Nov-2015
Service: + +
Product: +

Service: Service is excellent. Staff are friendly and professional.

Product: The live music is excellent. Food can be improved though.

Overall 4/5

Review for Captains Club Dinner Cruise

08-Nov-2015
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Service: Great food, well organised and easy to use Internet site to book. A great night out with a band to dance to.

Product: The food, service and entertainment was first class.

Overall 5/5

Review for Captains Club Dinner Cruise

07-Nov-2015
Service: +
Product: +

Service: Good but not excellent

Product: Good but not excellent

Overall 4/5

Review for Captains Club Dinner Cruise

07-Nov-2015
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Service: We thought for the price we paid we had made a good investment in our portfolio of fun,

Product: The service from the young German gentleman was warm and personable without being u

Intrusive. A lovely young man who treated us with respect and sincere good humour.

.

Overall 5/5

Review for Captains Club Dinner Cruise

07-Nov-2015
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Service: Thanks for everything was fantastic food and service. I would come for another time with my closest friends

Product: Me and all my family friend love the cruise. Because of food and very high service. Thanks for everything special thanks to them who was serving our table.

Overall 5/5

Review for Captains Club Dinner Cruise

06-Nov-2015
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Service: Faultless service, attentive and prompt super professional. As good as any high class restaurant in Sydney but with evolving views!

Product: High quality, clean, entertaining, entertainer was inclusive of all & presentation of food was exquisite. The view was always changing and priceless-a completely different aspect of all Sydney treats.

Overall 5/5

Review for Captains Club Dinner Cruise

04-Nov-2015
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Service: Everything about it was great. The boat, the food (including the choice available), the service, the entertainment and the atmosphere were all simply fantastic. The on board photographer was also great as were the price of the prints. Thank you very much.

Product: See comments above. It was very good value also. We'll gladly do it again some time.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Nov-2015
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Fantastic service, immaculately presented and beautiful meal.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Nov-2015
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Product: +

Service: Excellent service attitude from the crew, they did got a few things wrong but they corrected immediately and overall they did good

Product: The view, cruise and the singer were great but the food needs to be improved

Overall 4/5

Review for Captains Club Dinner Cruise

01-Nov-2015
Service: +
Product: +

Service: Friendly staff

Product: My only criticism was the guy pouring the beer had no idea how to pull one. I resorted going to the bar and getting my beer from the female bar manager. Perfect pour every time. That minor criticism aside we had a great night ! Would recommend.

Overall 4/5

Review for Captains Club Dinner Cruise

31-Oct-2015
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Product: + +

Service: Excellent Cruise

Product: Thank you, we had a great time.

We tender thanks to musicians.

Overall 5/5

Review for Gold Dinner Cruise

31-Oct-2015
Service: +
Product: +

Service: Customer service is good, but is good that the staff member be train to let customer knew which food they are service instead of just put on the table let us arrange ourselve.

Product: This is the second time we have captain cruise dinner, if the menu can be change especially the desert menu that be great.

Overall 4/5

Review for Captains Club Dinner Cruise

31-Oct-2015
Service: +
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Service: Boarding was not efficient. If the gold dinner passengers can access seperate gate would be great

Product: Enjoyed having matching wine for each dish.

Overall 5/5

Review for Gold Dinner Cruise

31-Oct-2015
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Service: Wait staff were a delight.

Product: Food was excellent. I've heard mixed reviews about the cheaper dinners, and to be fair if the more expensive dinner comes with the higher deck view each time, I'd continue to spend more. Would definitely do next time I'm in Sydney. Have spread the word.

Overall 5/5

Review for Captains Club Dinner Cruise

31-Oct-2015
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Perfect! Everything from the service to food was faultless. Thanks for a wonderful evening. Much better than we could've imagined.

Overall 5/5

Review for Captains Club Dinner Cruise

30-Oct-2015
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Service: Great harbour Cruze thank you.

Product: Good time good service thank you

Overall 5/5

Review for Starlight Dinner Cruise

30-Oct-2015
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Best night of my life. The crew was fantastic with my proposal to my now fiancé. Have highly recommended this dinner cruise to all my family and friends.

Overall 5/5

Review for Gold Dinner Cruise

30-Oct-2015
Service: + +
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Service: The boarding was easy. The food was superb. the service was excellent - especially from Edward who was so wonderful and attentive & professional.

Our 23rd wedding anniversary night was wonderful & we will definitely cruise with your business again.

Product: On the night a young male passenger from a lower deck who seemed a bit disoriented or inebriated came up to our level & attempted to get drinks from the bar & the staff kindly and gently diffused any situation & escorted him back to the deck he was supposed to be on.

Overall 5/5

Review for Gold Dinner Cruise

28-Oct-2015
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Service: They were on time n very clean n they were polite.

Product: The dinner was very good n the waitress is very well mannerd .The singer was very good, voice was so sexy.

Overall 5/5

Review for Starlight Dinner Cruise

26-Oct-2015
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Product: + +

Service: It was easy to book online. On arrival the lovely office staff were quick and efficient.

Product: We had visitors from overseas and I can't think of a better way to show them our beautiful harbour. The food was lovely, the entertainment was excellent and the photos are a wonderful memory of the evening.

Overall 5/5

Review for Captains Club Dinner Cruise

26-Oct-2015
Service: + +
Product: +

Service: I don't want to comment

Product: I don't want to comment

Overall 4/5

Review for Starlight Dinner Cruise

24-Oct-2015
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Product: + +

Service: Excellent night! We had a very relaxing time with the family! Food were delicious and service was first class.

Product: Great product but a bit expensive.

Overall 5/5

Review for Captains Club Dinner Cruise

23-Oct-2015
Service: +
Product: +

Service: Enjoyable experience

Product: Wines could have been better

Overall 4/5

Review for Gold Dinner Cruise

22-Oct-2015
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Product: +

Service: Wait staff were polite and attentive, and being greeted onto the boat was great! The 'no obligation' photographer was a bit pushy.

Product: Delicious food!

Overall 4/5

Review for Captains Club Dinner Cruise

21-Oct-2015
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Product: + +

Service: We celebrated my birthday with friends on the cruise and they all remarked about the excellent service and entertainment.

Product: Everything was good. Thank you~!

Overall 5/5

Review for Captains Club Dinner Cruise

20-Oct-2015
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Product: + +

Service: All staff were helpful and tentative

Product: The service was tremendous

Overall 5/5

Review for Gold Dinner Cruise

20-Oct-2015
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Service: Very good..

Product: Very good, but space out the double tables a bit for privacy. A good rush through for the dinner service, but it was good to give us more time on the top deck for sightseeing moment. All round great experience.... Thanks

Overall 5/5

Review for Captains Club Dinner Cruise

19-Oct-2015
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Service: Greatly appreciated the response when we requested to seat our two separate group bookings together.

Product: The only comment was that the dancing music started very late - just before we had to disembark at Circular Quay.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Oct-2015
Service: + +
Product: +

Service: Booking service great and pick up form Darling Harbour when smoothly

Product: Service onboard for drinks order was very slow. Food was nice and harbour viewing great. Cruise finished 30 mins earlier than expected which was dissappointing, only had time for 1 drink as was not offered any more.

Overall 4/5

Review for Captains Club Dinner Cruise

19-Oct-2015
Service: + +
Product: + +

Service: Cruise fantastic. Just a comment on boarding. There is no clear instructions re where you are to board from. If there are different entrances for different bookings maybe better signage would stop people looking confused. Even if you listed the boarding area on the tickets - eg 6A or 6B. That might help !

Product: Excellent food and atmosphere. The only comment is the quality of the sound system. We were seated half way between stage and bar and could not understand a word the singer was saying during her dialogue. It wasn't so bad with songs, as you generally knew the songs and the words didn't matter.

Overall 5/5

Review for Captains Club Dinner Cruise

18-Oct-2015
Service: + +
Product: + +

Service: All staff were friendly, courteous and non-intrusive; the singer and band members were very talented and entertaining; the cruise was spacious and beautifully decorated; and views of the harbour is amazing. The whole experience was better than I expected.

Product: Beautiful 3 course dinner - perfectly cooked with great flavours. Everything was perfect and it helped my husband and I enjoy our anniversary celebration. Thank you very much!

Overall 5/5

Review for Captains Club Dinner Cruise

18-Oct-2015
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Product: + +

Service: Great value for money, great staff and food

Product: As above

Overall 5/5

Review for Captains Club Dinner Cruise

18-Oct-2015
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Service: Overall was very good The first part on the top deck is really dependent on good weather. Ours was okay just a bit windy and cold which made the service difficult. No ones fault just needs good weather to go to the top deck

Product: Food was great service was excellent, our waiter went above and beyond to pease

Overall 5/5

Review for Gold Dinner Cruise

17-Oct-2015
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Service: We had a good time but did not use the hop off hop on facility properly, I guess its all a learning curve, we could have seen more than we did, we will be back.

Product: Well worth doing, you definitely gave us the perfect weather for that night.

Overall 5/5

Review for Gold Dinner Cruise

17-Oct-2015
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Service: We absolutely enjoyed our dinner cruise!

Product: We were well looked after and felt special. Thanks for the great service!

Overall 5/5

Review for Gold Dinner Cruise

16-Oct-2015
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Service: Value for money. Only criticism, waiters were slow to come and take drink orders-they thought someone else had taken them.

Product: Meal was excellent.

Overall 5/5

Review for Captains Club Dinner Cruise

16-Oct-2015
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Product: +

Service: View was fantastic

Product: would feel more "value for money" if it was unlimited soft drink/ juice

Overall 4/5

Review for Captains Club Dinner Cruise

15-Oct-2015
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Service: Great service at the dock and followed through on-board

Product: Great service, great food and choice from the bar excellent.

Overall 5/5

Review for Gold Dinner Cruise

15-Oct-2015
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Service: Staff were very friendly, although a little slow with the drink service! Atmosphere was incredible.

Product: We had a wonderful cruise. The food was lovely, entertainment great and the window view and overall experience was unforgettable. We will recommend this cruise to all our friends.

Overall 5/5

Review for Starlight Dinner Cruise

15-Oct-2015
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Service: Staff, services are excellent

Product: The food are delicious and choice of wine are excellent, thank you for a wonderful night. It make my 60th Birthday memorable........

Overall 5/5

Review for Gold Dinner Cruise

15-Oct-2015
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Service: Food, cruise, staff were all fabulous.

Product: Loved loved the food. Outstanding job.

Overall 5/5

Review for Gold Dinner Cruise

15-Oct-2015
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Service: Good service.

Product: Very enjoyable, good food, great service with relaxing live music.

Overall 5/5

Review for Captains Club Dinner Cruise

13-Oct-2015
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Service: As usual, a very pleasant experience. The staff were friendly, polite and helpful. Just gorgeous being on the harbour on a clear, spring night!

Product: The food is good; not over the top and sensible portions!

Overall 5/5

Review for Captains Club Dinner Cruise

13-Oct-2015
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Service: Great service and quick turnaround in terms of confirmation, invoice, etc.

Product: Enjoyable experience - team loved it. Was a great evening out on the harbour.

Overall 4/5

Review for Captains Club Dinner Cruise

12-Oct-2015
Service: +
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Service: service by most staff was good

Product: Dinner was average in quality. meat was a bit tough

Overall 4/5

Review for Captains Club Dinner Cruise

12-Oct-2015
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Service: We had a wonderful night, excellentl food and wine, a fantastic harbor and outstanding service. Thank you to captain cook cruises, you made our wedding anniversary perfect.

Product: Outstanding.

Overall 5/5

Review for Gold Dinner Cruise

11-Oct-2015
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Service: From the moment we stepped aboard. We enjoyed every minute of the experience. The food, drinks, service and the atmosphere were wonderful.

Thank you Captain Cook Cruises!

Product: My wife and I enjoyed the whole expirience. We would fully recommend the gold dinner (and have done so!) to anyone.

Overall 5/5

Review for Gold Dinner Cruise

11-Oct-2015
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Service: I would recommend to others the dinner cruise. It's a great way to see the city by night.

Product: Food was excellent and service was great! The singer was good too.

Overall 5/5

Review for Captains Club Dinner Cruise

10-Oct-2015
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Product: + +

Service: The service was incredible!

Product: The meal was really tasty

Overall 5/5

Review for Sailors Dinner Cruise

09-Oct-2015
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Service: -

Product: -

Overall 5/5

Review for Gold Dinner Cruise

09-Oct-2015
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The only thing I suggest is having someone from your company at the wharf. We had to be there 30 minutes before as stated on your booking. But the boat that was there before you was sending us all away. And I have no doubt people missed the boat. So I suggest a staff member there to check people in.

Overall 5/5

Review for Captains Club Dinner Cruise

09-Oct-2015
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Product: +

Service: Very good

Product: I enjoyed the meal

Overall 4/5

Review for Captains Club Dinner Cruise

08-Oct-2015
Service:
Product:

It seemed Everyone recieved an arrival drink apart from us. We ordered the food (trout for starter) but salmon was served but was assured by the waitress that it was trout... It was definitely salmon! We ordered a bottle of $65 dollar new Zealand sparkling that never arrived. I had to go up to the bar to find out that they didnt have any! It would of been nice if we were informed. I hoped this occasion was going to be special as it was my girlfriends birthday but we where both left very disappointed. Will not be recommending your captains cruise to any of our friends and family based on our experience. Many thanks Scott james

Overall 2/5

Review for Captains Club Dinner Cruise

08-Oct-2015
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Product: + +

Service: Staff and cruise was amazing.

Product: was the best menu i've had in a long time.

Overall 5/5

Review for Gold Dinner Cruise

08-Oct-2015
Service: +
Product: +

Service: Crew were very friendly

Product: Food was excellent

Overall 4/5

Review for Captains Club Dinner Cruise

07-Oct-2015
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Service: The whole experience, from arrival at the wharf to disembarking after the cruise was a 5 star experience and all our guests considered the cruise something not to be missed. All of the staff were very professional in their attitude to all guests, the facilities were spotless and the quality of the food and drinks were up to the standards expected of a 5 star company.

Product: Cruising the worlds best harbour in one of the most luxurious tourist vessel with our close friendsa turned out to be a night to remember. If any fellow guests onboard the vessel were not 100 pc satisfied I would suggest they are not used to experiencing a world standard tourist attraction.

Overall 5/5

Review for Gold Dinner Cruise

07-Oct-2015
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Service: All good things came out of this cruise! It was well worth the price and the crew and stage performer were amazing!

Product: The crew were lovely! When they found out we were celebrating our anniversary they upgraded us to a window table and brought us out our dessert with sparklers in them. We had a magical night!

Overall 5/5

Review for Captains Club Dinner Cruise

06-Oct-2015
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Service: It arrived late. It was my birthday but did not receive any token. Maybe you should consider it.

Product: We were not asked for the doneness of the beef. But the food was great.

Overall 5/5

Review for Captains Club Dinner Cruise

04-Oct-2015
Service:
Product: +

It was too slow to serve the dishes and very dark table. So we could not see all dishes well.

Overall 4/5

Review for Captains Club Dinner Cruise

03-Oct-2015
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Product: + +

Service: Good staff

Product: Nice meal

Overall 5/5

Review for Captains Club Dinner Cruise

03-Oct-2015
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Product:

Service: We were shoved at the front of the boat and it was my daughters birthday we couldn't even see the band, the food was average and not a great variety

Product: I probably won't book again with people from interstate, in saying that they enjoyed the views but that's where it stopped

Overall 2/5

Review for Starlight Dinner Cruise

03-Oct-2015
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Product: +

Service: Definitely had a good time on my bday, thank you for the fabulous night.

Product: Staffs are friendly, views are great but food selection could better. Definitely will do it again

Overall 4/5

Review for Captains Club Dinner Cruise

02-Oct-2015
Service: +
Product: +

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Overall 4/5

Review for Captains Club Dinner Cruise

02-Oct-2015
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Product:

Service: service was good

Product: The cook was extrmemly untasty

Overall 1/5

Review for Starlight Dinner Cruise

01-Oct-2015
Service: + +
Product: + +

Service: We enjoyed the cruise, but it rained outside. We would have a liitle bit more time for enjoying starlight viewing of around Sybney on the outside deck after finishing dinner.

Product: The dinner was suitable for us, Japanese, in taste and quantity.

Overall 5/5

Review for Captains Club Dinner Cruise

01-Oct-2015
Service: + +
Product: + +

Service: Helpful from start to finish

Product: really lovely evening

Overall 5/5

Review for Captains Club Dinner Cruise

28-Sep-2015
Service:
Product: +

I had phoned the company in the morning to verify where and when my wife and I should join the cruise. I was told 7.30 pm adjacent to Sea Life Pier 26 darling Harbour. This was wrong and quite a long distance for a last minute dash to the other end of the pier. Especially as my wife has severe plantar faciitis. She was extremely distressed and had a panic attack. This was to be a special night for us, planned for several months from Adelaide. We had not had a holiday for several years. The night was ruined. The actual cruise was very well done and had good food and entertainment, but my wife was too distressed to fully appreciate the occasion.

Overall 4/5

Review for Captains Club Dinner Cruise

28-Sep-2015
Service: +
Product:

Service: It was my golden anniversary and my family had come over from the UK.We told them how great your cruises normal are,so we were very upset with how children are treated.The female supervisor did her best but emotionally the damage had already been done.

Product: Even though Captain Cook cruises sold us our tickets which included a child they did not have a childs menu.The food they offer was not suitable for a child. When it came to dessert there was nothing for him as they had run out of ice cream.

Overall 2/5

Review for Captains Club Dinner Cruise

28-Sep-2015
Service: + +
Product: + +

I love the staff customer service very friendly

Overall 5/5

Review for Captains Club Dinner Cruise

27-Sep-2015
Service:
Product:

Service: Our waitress could hardly speak English wich made communicating with her very difficult.

Product: Not very good value for money. Children's meal was vey poor quality.

Overall 2/5

Review for Captains Club Dinner Cruise

27-Sep-2015
Service: +
Product: +

Service: The .MV Sydney 2000 is a lovely boat & the crew were very good. We were very surprised there was no lift on board, one of the friends with me is 91 & she found it very difficult climbing two flights of stairs.

Product: We had a thoroughly enjoyable cruise & the food was delicious, the entertainment was also very good. However the three of us were sat in almost darkness to eat which was quite difficult.

Overall 4/5

Review for Captains Club Dinner Cruise

26-Sep-2015
Service: + +
Product: + +

Service: The cruise was great everyone enjoyed it it would of been better if we went in warmer weather give it a 11/10

Product: Food was great but service was difficult .had to ask six times for a drink before I recived one .language was a issue three different service staff could not understand what I was asking for. there English was very poor .other than that it was a very good night

Overall 5/5

Review for Captains Club Dinner Cruise

26-Sep-2015
Service: +
Product: +

The meal was very rushed. One course was picked up at the same time another was placed in front of us

Overall 4/5

Review for Starlight Dinner Cruise

21-Sep-2015
Service: + +
Product: + +

The service was warm, professional and sensitive to making the cruise and dinner five star quality. Well done. We would highly recommend the cruise.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Sep-2015
Service: + +
Product: + +

Service: A very pleasurable relaxing boat cruise to view the Sydney Harbour.

Product: The meal was enjoyable, well presented and delivered by well mannered and accommodating staff.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Sep-2015
Service: + +
Product: + +

Service: Very Good!!

Product: I am a Japanese. So, I could not speak English very well. But staff is very kind for us. So, I will definitely take part in this Dinner Cruise. Thank you for everything.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Sep-2015
Service: +
Product: +

Service: Good cruise but not enough information given before the cruise as to how the night operates. Service was good after a change in waitress

Product: Food was very nice

Overall 4/5

Review for Gold Dinner Cruise

21-Sep-2015
Service: + +
Product: +

Service: Our waiter Edward was very attentive and polite with an aim to please attitude.

Product: The only disappointment was that it was all a little but rushed. I feel that the cruise time could have been an extra 1/2 hour - 1 hour longer. With the gold menu it felt like we were rushed to get through all of the courses with not enough time between courses to enjoy the actual cruise and the views, and also to let our food settle. I would have enjoyed it more if the was a little bit longer break between courses. But on a whole very enjoyable. Thank you

Overall 4/5

Review for Gold Dinner Cruise

20-Sep-2015
Service: + +
Product: + +

Wonderful I am local and took guests to show off our harbour, it was perfect

Overall 5/5

Review for Captains Club Dinner Cruise

20-Sep-2015
Service: +
Product: +

Service: as per below.

Product: enjoyed the evening however was disapointed when one of our party did not drink alcahol and was offered a soft drink as a welcome drink but charged me, otherwise we enjoyed the evening.

Overall 4/5

Review for Captains Club Dinner Cruise

18-Sep-2015
Service: + +
Product: + +

Service: The ship looked beautiful and elegant, the staff were friendly and very professional and made us feel so welcome. It was a fabulous night.

Product: The dinner was delicious and cooked perfectly, I would highly recommend Captain Cook Cruises to all.

Overall 5/5

Review for Captains Club Dinner Cruise

17-Sep-2015
Service:
Product:

Service: Not intimate or 5 star as it claims. More mass produced to maximise captain cook's profit margins. Feel like online advertisement for this cruise grossly mis-lead us on my birthday night. Would have rather spent the money on a restaurant near harbour and not on this cruise.

Product: The cost of the dinner did not reflect the service or thought put into meal. The dinner was far too over-priced for what was delivered, especially if you have food allergies. Mass production and tacky would be best to describe our experience. You will get a better dinner service and meal dining out at sydney harbour restaurants than on this cruise, for half the cost of the gold dinner. Though initial registration form requested input on food allergies, I do not believe any thought or pre-planning was put into this prior to dinner. More a mass produced meal, potentially pre-made to cater for all. Not worth money spent.

Response from Captain Cook Cruises: Thank you for your review of your cruise with us on Sydney Harbour. We were disappointed to read that the cruise did not meet your expectations. All the menu items are prepared and cooked on board and we are sorry if you felt that this was mass-produced as our Gold Dinner does rate very well with our clients. Our team had been advised of the food allergies and we are sorry that these do not meet your expectations. We do hope you still enjoyed your birthday celebrations on-board with our live entertainment too.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 2/5

Review for Gold Dinner Cruise

17-Sep-2015
Service: + +
Product: + +

Good service and friendly

Overall 5/5

Review for Gold Dinner Cruise

16-Sep-2015
Service: + +
Product: + +

The boat was awesome, staff were very friendly and food was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

14-Sep-2015
Service: + +
Product: + +

Service: We both had a very good evening - the cruise was very enjoyable and the meals were very nice (and the selection very good too). One small suggestion - put up a map of the harbour and the course the ship will follow so those of us from elsewhere can see which areas we are now passing.

Product: Good service, food excellent. Thank you from us both, had a great time!

Overall 5/5

Review for Captains Club Dinner Cruise

13-Sep-2015
Service:
Product: +

We were there for a long time before our Oder was taken ....everyone finished their dinner and we were not served!

Overall 4/5

Review for Captains Club Dinner Cruise

12-Sep-2015
Service: + +
Product: + +

Service: Great experience

Product: Delicious

Overall 5/5

Review for Gold Dinner Cruise

12-Sep-2015
Service: +
Product: + +

Service: The service was excellent, but considering it's a night time cruise the reflection on the windows made sure it was difficult to look at any thing, if you dimed the lights or changed to red then people would be able to see more.

Product: Food was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

11-Sep-2015
Service: + +
Product: + +

Service: a+

Product: a+

Overall 5/5

Review for Captains Club Dinner Cruise

10-Sep-2015
Service: + +
Product: + +

Service: I love the standard; atmosphere, time and meal!

This time we went there was entertainment - a lady singer which was superb!

Product: Just enough. High quality. Couldn't ask for better or more.

Definitely coming again!

Overall 5/5

Review for Sailors Dinner Cruise

10-Sep-2015
Service: + +
Product: + +

Service: Well organized

Product: Impressed quality service

Overall 5/5

Review for Gold Dinner Cruise

07-Sep-2015
Service: +
Product:

Service: The Cruise and service was good (Cruise undertaken on 30/08/15). The food was average. The post-cruise service (as per comments below) was disappointing. I will not be recommending Captain Cook as the preferred Sydney harbour cruise provider to clients and friends.

Product: One of our group got severe, debilitating, food poisoning after the cruise. We all had the same entrée and main - she was the only one who had the chocolate orange dessert. When we advised the Captain Cook office at Darling harbour the following day - your representative was dismissive of our concerns. This was very poor, as if other passengers on the night experienced the same food poisoning from the same dessert- this can result in being a reportable incident to the NSW Department of Health. I hope that Captain Cook Cruises undertook appropriate action in reporting the food poisoning incident.

Overall 2/5

Review for Captains Club Dinner Cruise

06-Sep-2015
Service: + +
Product: +

Service: Very good service

Product: Good food and entertainment

Overall 4/5

Review for Gold Dinner Cruise

06-Sep-2015
Service: +
Product: +

Service: Presentation and service where non invasive and professional

Product: Choice of music was to our taste, sad others did not dance as well which have improved the ambiance and feeling

Overall 4/5

Review for Captains Club Dinner Cruise

06-Sep-2015
Service: +
Product: +

Service: It was a lovely night. Just one thing to improve the service would be to have a sign near the dock to say where to wait and so we know we are in the correct place.

Product: food was good.

Overall 4/5

Review for Captains Club Dinner Cruise

05-Sep-2015
Service: +
Product: +

Service: Service was good. Waitress was very good.

Product: All the dinner courses were delicious.

Overall 4/5

Review for Captains Club Dinner Cruise

02-Sep-2015
Service: + +
Product: + +

Service: What a fantastic night we had on our visit to Sydney, wonderful cruise, fab views, the food was perfect and the crew couldn't have been better.

We will return.. Thankyou Captain Cook Cruises..

Product: We actually got this on a special.. But we would still say value for money anytime, We loved it.

Overall 5/5

Review for Captains Club Dinner Cruise

31-Aug-2015
Service: +
Product: +

Service: Good but have previously booked and felt service was better the previous occasion

Product: Think the lunch cruise was better service and better food. Menu needs changing as have been several times needs updating

Overall 4/5

Review for Captains Club Dinner Cruise

30-Aug-2015
Service: +
Product: + +

Service: Very friendly and accommodating

Product: Most relaxing evening we had in Sydney

Overall 5/5

Review for Starlight Dinner Cruise

29-Aug-2015
Service: + +
Product: + +

Service: Friendly, attentive staff.

Product: Dinner and service was even better than I expected! What a lovely night out. I've been telling my mates it was the best thing my partner and I did in Sydney.

Overall 5/5

Review for Captains Club Dinner Cruise

29-Aug-2015
Service: + +
Product: + +

Service: Top service, staff very attentive and capable !

Product: Very good price, food very refine, good menu.

Overall 5/5

Review for Captains Club Dinner Cruise

29-Aug-2015
Service: + +
Product: + +

Service: Excellent!

Product: We really enjoyed our evening.

The weather was beautiful and we could go up on deck and enjoy the glistening harbour.

Service was attentive and the food was delicious with a good and reasonably priced selection of wine.

We enjoyed the music and had some fun dancing up a storm!

All in all a lovely evening.

Thank you

Overall 5/5

Review for Captains Club Dinner Cruise

28-Aug-2015
Service: +
Product: +

Service: over all it was good, but there is still room for improvement.

- If the photographer on board could send soft copies as well along with print, it will be great.

Product: Concerns:

- Food menu wasn't great, no non-veg items for entree and steak wasn't good.

- We were celebrating our anniversary and like every one else, we mentioned it to the staff and got a song dedicated. Every one else got a special cake, except us.

Overall 4/5

Review for Starlight Dinner Cruise

28-Aug-2015
Service: + +
Product: + +

Service: Excellent service and ontime

Product: Excellent food and dessert

Overall 5/5

Review for Captains Club Dinner Cruise

27-Aug-2015
Service: + +
Product: + +

Service: Cruise was excellent and service was very good.

Product: We had a wonderful and memorable evening that everyone enjoyed especially our overseas visitors. They could not stop talking about it. We really enjoyed the 3 course meal and the menu choice was good, service was very good too, entertainment was excellent, choice of songs was perfect and we all enjoyed dancing to the music. The views of the harbour were stunning. We were very fortunate to be able to get the discount voucher deal as it made the evening more affordable. We would not have been able to go if we had to pay the full price. Drinks were also very expensive. A great venue for a special occasion.

Overall 5/5

Review for Captains Club Dinner Cruise

26-Aug-2015
Service: +
Product: +

We hd been seated ini a corner, really small. After dinner wr had alreafy not our glases emptied and we were shortly to arrive the first stop, al of our table have bern cleared. We could not drink all. Very uncosy.

Overall 4/5

Review for Gold Dinner Cruise

26-Aug-2015
Service: + +
Product: +

Service: The views and entertainment was spectacular.

Product: The food didn't taste as fresh as I'd hoped and wasn't of a standard that I was expecting. I wouldn't go back for the food.

Overall 4/5

Review for Gold Dinner Cruise

26-Aug-2015
Service: +
Product: +

Service: Good,but the service time is a little bit longer the waiter is not enough

Product: Pretty good food

Overall 4/5

Review for Captains Club Dinner Cruise

25-Aug-2015
Service: + +
Product: + +

Service: Would recommend it

Product: Our waitress Mira was great

Overall 5/5

Review for Gold Dinner Cruise

25-Aug-2015
Service: + +
Product: + +

Service: Boat was great seemed well maintained, clean and tidy. Very smooth along the water.

Product: Service, entertainment and dining exceeded expectations, thank you for a wonderful time , experience we both won't forget .

Overall 5/5

Review for Captains Club Dinner Cruise

25-Aug-2015
Service: + +
Product: + +

Service: The six course menu was fantastic. We had a beautiful fine night in Sydney and the lovely Edward made us feel welcome and well looked after. The entertainment was fabulous as well.

Product: A fabulous evening cruise with great food, wine and service. I would thoroughly recommend this cruise.

Overall 5/5

Review for Gold Dinner Cruise

25-Aug-2015
Service: + +
Product: + +

Service: Present for parents, they had a perfect time and were very well looked after

Product: Loved the food

Overall 5/5

Review for Captains Club Dinner Cruise

25-Aug-2015
Service:
Product:

Service: From my last experience, it was not great.

Product: The food was not very nice at all. The birthday boy did not enjoy it. For the price you pay here, you may as well have a beautiful dinner in a resturant with a view else where. I was sonembaressed that I organised this for someone's 30th.. not even white table clothes. Disappointed.

Overall 1/5

Review for Captains Club Dinner Cruise

25-Aug-2015
Service: +
Product: +

Service: Was ok but was a little disappointed after previously doing another harbour cruise this was a little dull.

Product: Food was ok but the meals were small, we had to fill up on bread

Overall 4/5

Review for Captains Club Dinner Cruise

24-Aug-2015
Service: + +
Product: + +

Service: Very easy to book - great deal on offer. Ease of boarding .. window seat, even though we didn't book one, was such a bonus! Lovely atmosphere.

Product: The food was really lovely - the staff who served us were exceptionally nice - nothing was a bother. The entertainment was great .. woman with a lovely voice and the right balance of music and audience interaction.

Overall 5/5

Review for Captains Club Dinner Cruise

23-Aug-2015
Service:
Product:

Service: We booked a gold dinner ticket but unlike our first dinner cruise we did not get time on the upper deck to eat our canapés, drink our bubbles and enjoy the views, we were just ushered in with the other diners and the canapes and drinks were just plonked on the table. It was dissapointing.

Product: Overall ok

Overall 2/5

Review for Gold Dinner Cruise

23-Aug-2015
Service: +
Product: +

Service: Ship was very clean and seating comfortable. Online booking 20 minutes before departure was convenient as we weren't sure we would make it from another event!

Product: Dinner was good. Waitress was a bit clumsy and vague but had a very happy manner. Live entertainment was great with host endeavouring to engage cruisers.

Overall 4/5

Review for Captains Club Dinner Cruise

23-Aug-2015
Service: +
Product: +

Service: Great night except that last hour of entertainment being railroaded by a guest. That was disappointing and annoying as a paying guest I certainly didn't appreciate it

Product: Steak was lovely although was very rare rather than med rare. Only other feedback was by the end of the night the entertainment allowed a particular guest to continue to take microphone and sing/scream Once was really enough and did leave me a little disappointed, the guest didn't know the majority of the words and I would have ratcheted the regular entertainment with their music. Thank you

Overall 4/5

Review for Captains Club Dinner Cruise

22-Aug-2015
Service: + +
Product: + +

Service: I had a great time. All the staff were great very helpful, polite and made sure you were happy with everything. They had great customer service. We were mostly being served by .. I think her name was Sheree it may have been Shirley. I could tell from working in hospitality myself that she takes pride in what she does.

Product: The food was excellent, I thought the portion size for the main could have been a bit bigger. But it did not lack flavour. It was filling and full of flavour. Thank you for making my birthday special. We will be back again ����

Overall 5/5

Review for Captains Club Dinner Cruise

22-Aug-2015
Service: + +
Product: + +

Service: The must do activity when staying in Sydney

Product: Great service, and excellent value for money

Overall 5/5

Review for Captains Club Dinner Cruise

22-Aug-2015
Service: +
Product: +

Service: Had to keep asking for drink even though we brought a drink package.

Product: We were seated way to close to people. Felt like they should be on our table and it was the first romantic night we had out in 7 years. Didn't feel intimate

Overall 4/5

Review for Captains Club Dinner Cruise

21-Aug-2015
Service: + +
Product: + +

Service: Clean ship with solid service

Product: It was a beautiful place for our annervarisry dinner with a delicious food and a wonderful view.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Aug-2015
Service: + +
Product: + +

Service: Friendly waiting staff and service was quick!

Product: Food was great. Would thoroughly recommend this cruise to others.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Aug-2015
Service: + +
Product: + +

Nice music, excellent food! Especially, we loved friendly serving staff! Pls say hi to Ayano. We really enjoyed the dinner!

Overall 5/5

Review for Captains Club Dinner Cruise

18-Aug-2015
Service:
Product:

The dealings with the company have been fine but the service and experience on the boat was rather disappointing. While on the boat the service felt rushed, we understand that staff have to work to certain time frames to ensure that all parts of the evening can be delivered on time but everything just felt a bit rushed. The drink service was slow, the free champagne was appreciated but it took us over 30 minutes to get our first drinks after this. It was then hard to get our waitress back for refills. Our meals were quite cold when we got them an seemed like they'd been sitting there for awhile before been delivered to us, I had the ravioli and chicken for main an both of these were luke warm. After the first drop off the wait staff then only focused on cleaning, it was hard to get another drink an they were more focused on cleaning up all the tables and candles rather than serving customers. For the amount of money we paid for this experience I simply expected better table service and better customer service.

Overall 2/5

Review for Captains Club Dinner Cruise

17-Aug-2015
Service: + +
Product: + +

Service: Very happy

Product: Excellent staff and meal

Overall 5/5

Review for Captains Club Dinner Cruise

17-Aug-2015
Service: + +
Product: + +

Had the best time on the cruise, food was amazing and the music was quite entertaining

Overall 5/5

Review for Gold Dinner Cruise

16-Aug-2015
Service: + +
Product: +

Service: Efficient, friendly,so lovely for my Mothers 70th birthday. Delightful staff and a nice boat, entertaining band

Product: Cruise was lovely but entree menu was very disappointing. Other courses were delicious and a good range/ variety to choose from. We had a discount. Would be too expensive if we had to pay full price.

Overall 4/5

Review for Captains Club Dinner Cruise

16-Aug-2015
Service: + +
Product: + +

Friendly staff - prompt service, good variety of food, and delicious. Amazing views.

Overall 5/5

Review for Captains Club Dinner Cruise

16-Aug-2015
Service: +
Product: +

Service: Really wanted a few more drinks, staff a little slow on providing drinks, apart from that everything good.

Product: Enjoyed dishes, however one of the meals ordered was stuffed chicken breast, stuffing was minimal, chicken on the dry side being the breast fillet. Though entree and dessert were great!

Overall 4/5

Review for Captains Club Dinner Cruise

16-Aug-2015
Service: +
Product: + +

Service: Bathrooms and carpets not clean

Product: Good meal and service and entertainment.

Overall 5/5

Review for Captains Club Dinner Cruise

16-Aug-2015
Service: +
Product: +

Service: Staff were great and singer was excellent.

Product: Food was lovely, however my husband ordered the cheesecake for dessert and I ordered the chocolate cake and we both got a citrus tart which neither of us enjoyed.

Overall 4/5

Review for Captains Club Dinner Cruise

15-Aug-2015
Service: + +
Product: + +

Found the captain cook cruise high class and top service

Overall 5/5

Review for Captains Club Dinner Cruise

15-Aug-2015
Service: + +
Product: + +

Service: Very good service, well looked after.

Product: Very good service, The cruise was the highlight of our trip to Sydney. Will definitely be back next time we visit Sydney.

Overall 5/5

Review for Captains Club Dinner Cruise

14-Aug-2015
Service: +
Product: +

Service: The wait staff were not aware of the online package that we had regarding the unlimited bar/wine option so that caused a bit of confusion.

The toilets were a bit messy and smelly - very much like being on a ship!

Product: Lovely cruise and lovely dinner.

Overall 4/5

Review for Captains Club Dinner Cruise

13-Aug-2015
Service: +
Product: +

It was a good experience but I was arranged to sit at the corner facing the mirror which actually made me feel slightly uncomfortable after staring on it for a while. Anyway, I've requested to changed seat position with my partner.

Overall 4/5

Review for Captains Club Dinner Cruise

12-Aug-2015
Service: + +
Product: + +

Service: Have no criticism at all ! Fantastic

Product: Excellent food

Overall 5/5

Review for Gold Dinner Cruise

12-Aug-2015
Service: + +
Product: +

Service: Our waitress was absolutely amazing

Product: Was reasonable.

Overall 4/5

Review for Captains Club Dinner Cruise

12-Aug-2015
Service: + +
Product: + +

Service: Good staff, well organised.

Product: Good food options

Overall 5/5

Review for Sailors Dinner Cruise

12-Aug-2015
Service: +
Product: +

Service: Cruise was lovely

Product: Did not like how the kids menu was done

Overall 4/5

Review for Captains Club Dinner Cruise

11-Aug-2015
Service: +
Product:

Service: The cruise itself was fine, but I was very disappointed by what I received in exchange for paying extra for the Gold Dinner Cruise.

Product: Unimpressed with the food, wine offering and service for the Gold Dinner Cruise. I had expected something significantly better after paying the up charge for it.

Overall 2/5

Review for Gold Dinner Cruise

10-Aug-2015
Service: + +
Product: + +

Service: Waiter are good and very friendly. You guys are professional and i am looking forward to be on the cruise again.

Product: The steak was the best steak i have ever had in my life..

Overall 5/5

Review for Starlight Dinner Cruise

10-Aug-2015
Service: + +
Product: + +

Service: great cruise

Product: great atmosphere and wonderful service

Overall 5/5

Review for Gold Dinner Cruise

10-Aug-2015
Service: + +
Product: +

Service: I believe the people being picked up from Darling Harbour lost time compared to the people collected at circular key. The time went too quick

Product: Food was lovely. Enjoyed our night

Overall 4/5

Review for Captains Club Dinner Cruise

09-Aug-2015
Service: +
Product: + +

$12 for a photo is a bit excessive, especially if it doesn't include a digital copy of the photo.

Overall 5/5

Review for Captains Club Dinner Cruise

09-Aug-2015
Service: +
Product: +

Service: could be better in summary time

Product: number of wine and the glasses did not match

Overall 4/5

Review for Gold Dinner Cruise

09-Aug-2015
Service: + +
Product: + +

Service: Excellent staff

Product: Meal was great. Staff were excellent. Felt really inclusive with entertainment.

Overall 5/5

Review for Captains Club Dinner Cruise

09-Aug-2015
Service: +
Product: +

Entertainment needs to be better

Overall 4/5

Review for Captains Club Dinner Cruise

09-Aug-2015
Service:
Product: + +

Service: We weere very pleased and would recomnend Captain Cook Cruises without hesitation.

Product: The cruise was wonderful, the food was delicious, and the service impeccable. The crew, particularly our server, was friendly, helpful, and went out of their way to make it a delightful experience.

Overall 5/5

Review for Starlight Dinner Cruise

08-Aug-2015
Service: +
Product: +

Service: Had a good night

Product: The welcoming was excellent. The 6 meals were great

Overall 4/5

Review for Gold Dinner Cruise

07-Aug-2015
Service:
Product:

Service: very disappointed.

Product: I took a special friend on the cruise expecting quiet night with piano like I have experienced on previous gold dinner.I got a loud crowded evening with other people having a set menu. loud band, I had to ask to be moved so I could hear my friend speak. On line it says in winter a different boat will be used but says nothing about other changes. I spent a lot of money for a loud unenjoyable evening. very embarrassed and disappointed.

Overall 2/5

Review for Gold Dinner Cruise

06-Aug-2015
Service: + +
Product: + +

Service: Very helpful with people being late.

Product: Food was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

03-Aug-2015
Service: +
Product:

Service: The service was average due to the waiter who constantly ignored our requests and had an appalling attitude. We also felt that the seating arrangements for the gold and captain tickets were a bit to close. Other than that the view was great and so was the entertainment

Product: The quality of food was a real upset. There should have been options in regards to meals... at least for the gold ticket. We also felt that the seating arrangements for the gold and captain ticket were abit to close. Other t

Overall 2/5

Review for Gold Dinner Cruise

01-Aug-2015
Service: + +
Product: + +

Service: Everything was great and went off without a hitch

Product: Food was great and the singer was Gorgous and talented. I would love to go again

Overall 5/5

Review for Gold Dinner Cruise

01-Aug-2015
Service: +
Product: + +

Service: great staff

Product: great staff

Overall 5/5

Review for Starlight Dinner Cruise

01-Aug-2015
Service: + +
Product:

Service: Great service on board!

Product: Quality of the meal could be improved. For example: smoked salmon would be better than salmon trout. The quality of the meat was average: very thick and average quality. Small portions too. We found globally that the meal itself was behind our expectations.

Overall 2/5

Review for Captains Club Dinner Cruise

31-Jul-2015
Service: + +
Product: + +

Service: Easy to book and helpful phone staff. Good value...modern, clean boat.

Product: Great food, talented entertainment and the staff went above and beyond to make sure we were well looked after...even "appeared" up on the top deck and offered to take our photo with the spectacular background that is Sydney harbour. Thankyou, a great night all round.

Overall 5/5

Review for Captains Club Dinner Cruise

31-Jul-2015
Service: + +
Product: + +

Service: Staff were very accommodating and really enjoyed the band.

Product: Excellent food and service

Overall 5/5

Review for Captains Club Dinner Cruise

30-Jul-2015
Service: + +
Product: + +

Service: Staff, entertainment, food, the boat, the whole experience was amazing! I have and will continue to recommend this dining experience

Product: Staff, entertainment, food, the boat, the whole experience was amazing! I have and will continue to recommend this dining experience

Overall 5/5

Review for Captains Club Dinner Cruise

29-Jul-2015
Service: + +
Product: + +

Service: See below

Product: We had a lovely evening on the cruise. The service was excellent as was the meal and music. Thank you to Captain Cook Cruises.

Overall 5/5

Review for Captains Club Dinner Cruise

28-Jul-2015
Service: +
Product: + +

Service: The cruise was very pleasant, including the view of the harbour during the night. On arrival, I found my chair was sticky (ie. cleaning issue) so I swapped it for another.

Product: We were very happy with the service, quality of the food, and the entertainment.

Overall 5/5

Review for Captains Club Dinner Cruise

27-Jul-2015
Service: + +
Product: + +

Service: Excellent service, beautiful views and lovely entertainment

Product: The food was amazing

Overall 5/5

Review for Captains Club Dinner Cruise

26-Jul-2015
Service: +
Product: +

Service: Well organised.

Product: The music and atmosphere was lovely but the food was nothing special. I had the chicken and thought it was dry and tasteless.

Overall 4/5

Review for Captains Club Dinner Cruise

26-Jul-2015
Service: + +
Product: + +

Service: Had a great night. Loved the food the music and an evening on the harbour.

Product: 9/10. One small blemish. To finish with a bill for $6 for two cups of tea, having paid for a 3 course meal and a drinks package felt odd. 2 teabags would have given you a 10/10.

Overall 5/5

Review for Captains Club Dinner Cruise

25-Jul-2015
Service: + +
Product: + +

Service: A fantastic way to see Sydney at night lit up with all the lights. A must!!

Product: We found our waitress to be very helpful and accommodating. The food was beautiful also and we would highly recommend this cruise.

Overall 5/5

Review for Captains Club Dinner Cruise

24-Jul-2015
Service: + +
Product: + +

Great cruise that I would recommend and take again.

Waitress needs to be a touch more attentive to the needs of the table.

We had to keep calling for her to get drinks.

Overall 5/5

Review for Captains Club Dinner Cruise

22-Jul-2015
Service: + +
Product: + +

Lovely boat, good food, service and entertainment.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Jul-2015
Service: + +
Product: +

Service: good people, good music.....my partner and i and our guests enjoyed the night

Product: good food and service

great night

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jul-2015
Service: + +
Product: + +

Service: Very Enjoyable

Product: staff and service was excellent,

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jul-2015
Service: + +
Product: + +

Service: Service was warm, friendly and timely

Product: Celebrated our daughters 19th birthday and had a wonderful evening, food and service were lovely as was the entertainment.

Overall 5/5

Review for Captains Club Dinner Cruise

18-Jul-2015
Service: + +
Product: + +

I love it...but every time overseas family come to Sydney I take them on your cruise. You guys should consider discounts for people like me! I know the menu and photographer and cruise route like the back of my hand so I go purely to treat visitors. Considering the number of expats in Sydney....discounts for people who bring you repeated business could b a great marketing strategy. :-)

Overall 5/5

Review for Starlight Dinner Cruise

18-Jul-2015
Service: + +
Product: + +

Service: Excellent service, meals, entertainment, etc. Not a complaint from Kim & I, a night we will remember forever.

Product: The Gold Dinner Cruise was great. Excellent weather and company (strangers to us) was very friendly. We enjoyed our meal, drinks and the super service by Karen very much.

Overall 5/5

Review for Gold Dinner Cruise

18-Jul-2015
Service: + +
Product: + +

Service: Great

Product: Great

Overall 5/5

Review for Captains Club Dinner Cruise

16-Jul-2015
Service: + +
Product: + +

Service: Wonderful

Product: Really great

Overall 5/5

Review for Starlight Dinner Cruise

14-Jul-2015
Service: + +
Product: + +

Service: Atmosphere was fantastic as was the food and service

Product: as above

Overall 5/5

Review for Captains Club Dinner Cruise

13-Jul-2015
Service: + +
Product: + +

Service: service was outstanding

Product: waitress was above her duty

Overall 5/5

Review for Starlight Dinner Cruise

13-Jul-2015
Service: +
Product:

Service: The cruises was good. Right on time. Service was great.

Product: The food portions were very very small. 4 canapés for two adults, very disappointing. Chocolate cake size was good for a two year old. Food was not good. Not worth going for dinner. Very disappointed.

Response from Captain Cook Cruises: Thank you for your review of your gold dinner cruise. We were delighted to read that you found the service great and the cruise overall good. We were disappointed to read your comments in regards to the food as we often receive positive feedback on this aspect and the sizes of the 6 course de-gustation menu. We apologise for this not meeting your expectations.

Once again thank you for your feedback.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 2/5

Review for Gold Dinner Cruise

12-Jul-2015
Service: + +
Product: + +

Service: The whole ships was very well maintained and very enjoyable to cruise on.

Product: 100% delicious and our waiter was fantastic...... will definitely cruise again!

Overall 5/5

Review for Gold Dinner Cruise

10-Jul-2015
Service: + +
Product: + +

Service: We a group of 8. Had the best night ever. The food was nice the entertainment great. We were four generations togeather. Will do it again later

Product: Said it all above, except the singer was very good and the band and their choise of music. Even got 83 years old Great Grandmum up dancing.

Overall 5/5

Review for Starlight Dinner Cruise

09-Jul-2015
Service: + +
Product: + +

Service: Very impressed with the night, good friendly service

Product: excellent food

Overall 5/5

Review for Gold Dinner Cruise

06-Jul-2015
Service: + +
Product: + +

Service: Boat and staff service was execllent

Product: Dinner was very good value for money.

Overall 5/5

Review for Captains Club Dinner Cruise

06-Jul-2015
Service:
Product: + +

Service: Food was very poor. We had a salad for an entree that was lettuce, 4 half cherry toms, and some cheese drenched in vinegrette. Salmon for a main was dry and overcooked - we had been to the Sydney Fish Market that morning and seen the fresh salmon there. I guess we were expecting some salmon like that. Unfortunately the salmon was almost white and very overcooked. Desert was very average. I was left with the impression that the hot food was reheated in a microwave prior to serving, and the cold foods were prepared ahead of time and stored in a fridge. With all the spectacular fresh produce available in Sydney, we were sadly disappointed, and sent most of our food away uneaten.

Product: Cruise was spectacular in perfect weather. The boat was lovely to travel on, and the staff were wonderful. Even sang Happy Birthday to my daughter.

Response from Captain Cook Cruises: Thank you for your review of your Captains Club Dinner. We were disappointed to read that the food did not meet your expectations. All our food served is prepared, cooked and served on-board and we are sorry if you felt this was not the case. We were delighted to read that you found the vessel lovely and that the staff were wonderful. Once again thank you for your feedback, it is appreciated and we are glad you enjoyed your birthday celebrations too.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

06-Jul-2015
Service: + +
Product: + +

Service: the whole outing was excellent

Product: the whole outing was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

05-Jul-2015
Service:
Product:

Service: The enterteinment was poor

Product: The man Who served us hadn experience

Response from Captain Cook Cruises: Thank you for your review of your Captains Club dinner cruise. We were disappointed to read that the entertainment and service did not meet your expectations. We appreciated customers understanding while our staff are still training and apologise for any inconvenience caused. We hope that the rest of your cruise was lovely. Once again thank you for your feedback, it is appreciated.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

04-Jul-2015
Service: + +
Product: +

Service: The Sales Staff were excellent and the degustation dinner was an interesting experience

Product: Good overall

Overall 4/5

Review for Gold Dinner Cruise

03-Jul-2015
Service: + +
Product: + +

Fantastic

Overall 5/5

Review for Captains Club Dinner Cruise

03-Jul-2015
Service: + +
Product: + +

Service: It was good. Could have used a crew member on the stairs to better direct flow of traffic to the top floor.

Product: Food was excellent. Felt very special.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Jul-2015
Service: + +
Product: + +

We have been cruising with you for around 35 years for our wedding anniversary. The cruise and the cuisine has altered many times in those years, and our recent cruise, we believe was the best cuisine we have had yet experienced. Even the bread rolls were warm. Maybe some younger folks would have found the servings a little small, (I would have 30 years ago), but for our age group it was fine. The service likewise has altered many times, with this cruise the service standard was very high indeed. The cruise itself also has altered over time. It isn't quite as long as it used to be, but 2.5 hrs of Sydney Harbour is always a delight.

I am sure that we will be aboard next year.

Peter and Annette

Overall 5/5

Review for Gold Dinner Cruise

02-Jul-2015
Service: + +
Product: + +

Service: Best choice ever for my special day - everything was fantastic - from service, dinner, music, singer etc

Product: Everything perfect

Overall 5/5

Review for Captains Club Dinner Cruise

30-Jun-2015
Service: + +
Product: + +

Service: Very good service and friendly staff. The harbour cruise is excellent and the fireworks added a great night for our 40th anniversary.

Product: The food and wine is excellent great choice to from.

Overall 5/5

Review for Captains Club Dinner Cruise

30-Jun-2015
Service: + +
Product: + +

Service: An excellent way to enjoy Sydney Harbour.

Product: Food, servive and atmosphere were wonderful.

Overall 5/5

Review for Captains Club Dinner Cruise

29-Jun-2015
Service:
Product:

Service: We were treated rudely, ignored, and felt excluded.

When we arrived we were given 2 separate menus, that weren't the same, and our waiter proceeded to argue with me as to the menus being the same ,(until we showed him they were different), to which he snatched the menu out of my hand and told us to share the one my partner had. He then asked what we were ordering when we hadn't even had a chance to look at properly. we were offered a bottle of wine, which we declined as we do not drink, and had a lemon squash each instead.

The meals were average, but the cruise itself was good taking in views of Sydney Harbour. After dinner we asked for a coffee, as everyone else around had been given one. Upon arrival of our coffee we were handed a bill, we questioned the bill, as it was just for the coffee, which was met with arrogance and more arguements, with the waiter scoffing and snatching the bill,and telling us that we were not offered a bottle of wine at the beginning (which we were), leaving a nasty taste in our mouths over the whole experience. I will be writing these same comments on trip adviser telling people to avoid this cruise!

Product: Dessert was clearly purchased a day or two before as it was not fresh and pastry tasted stale.

Response from Captain Cook Cruises: Thank you for your comments and we were disappointed to read about your experience. We have debriefed our senior cruise director on board from that night and the only report that was made to our team was the cost of the coffee charge, which was immediately waived once he had spoken with you. Our inclusions do state what courses are included and barista style coffee is an additional item Our team on that night are all experienced and trained in providing great customer experiences and we are sorry that you felt our team did not perform. We are glad that you enjoyed the great views that Sydney Harbour is known for.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

25-Jun-2015
Service: + +
Product: +

Service: The service was fantastic. We got everything we needed when wanted it in a timely manner. The staff were very polite and friendly.

Product: The taste of the meal was good. I had the chicken dish. It was a bit dry and could have done with more sauce.

Overall 4/5

Review for Sailors Dinner Cruise

24-Jun-2015
Service: + +
Product: + +

Service: Very professional service, she explained nicely and back to drinks perfect timing.

Product: Food was plenty and excellent!! We love it thanks

Overall 5/5

Review for Gold Dinner Cruise

24-Jun-2015
Service: +
Product: +

Service: Wonderful experience let down by the overhead lights that were so bright you could not see outside. When the lights were dimmed they flickered so badly it almost caused an epileptic fit. Disappointing considering the price paid for tickets.

Product: Wonderful experience let down by the overhead lights that were so bright you could not see outside. When the lights were dimmed they flickered so badly it almost caused an epileptic fit. Disappointing considering the price paid for tickets.

Overall 4/5

Review for Gold Dinner Cruise

22-Jun-2015
Service: + +
Product: + +

Service: Fantastic, great food, well organised, good entertainment on board

Product: Fantastic

Overall 5/5

Review for Captains Club Dinner Cruise

21-Jun-2015
Service: + +
Product: + +

Service: Great Staff

Product: Great service.

Overall 5/5

Review for Gold Dinner Cruise

21-Jun-2015
Service: + +
Product: + +

Service: On line booking was easy to do with clear instructions. Vessel was bigger than anticipated and very smoothly operated.

Product: Meal was excellent, service was good and views were terrific. Wines available covered a good range and were moderately priced. Our table steward Prashant did a good job, topping up the glasses when needed and serving the meals to the ones who ordered them - although he seemed a little bit nervous at first.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Jun-2015
Service: + +
Product: +

Service: I had lost my voucher and was given information as to how to proceed in booking our cruise.

Product: Service was very good, friendly. Food was good. Scenery excellent. Commentary good. Lots of improvement since last time.

Overall 4/5

Review for Captains Club Dinner Cruise

21-Jun-2015
Service: + +
Product: + +

Service: Great time

Product: Fire works a high light

Overall 5/5

Review for Gold Dinner Cruise

19-Jun-2015
Service: +
Product: + +

Service: The cruise itself was excellent, and having staff on the wharf directing people was good. But it would have been better if the booking was clearer - we booked online and then were a bit confused by the layout of the receipt. It would be great if there was a simple sheet of instructions with an actual ticket. There was a lot of confusion (for us and others on the wharf) as to if you had to check in at the office or just line up.

Product: Food was all lovely and better than expected.

Overall 5/5

Review for Captains Club Dinner Cruise

18-Jun-2015
Service: + +
Product: + +

Service: Lovely

Product: Great dinner and atmosphere. Will recommend to all. In fact have already done so to my neighbours and friends here in Perth, WA

Overall 5/5

Review for Captains Club Dinner Cruise

17-Jun-2015
Service: + +
Product: + +

Service: My whole family enjoyed the time on the cruise. The services were excellent.

Product: Food was very nice.

Overall 5/5

Review for Sailors Dinner Cruise

16-Jun-2015
Service: +
Product: +

The " vivid" brightly lit sign on the side of the vessel made it hard to appreciate the lights of the city. I also did not like the way that the staff started undressing the tables etc prior to us even reaching the berth

Overall 4/5

Review for Gold Dinner Cruise

16-Jun-2015
Service: + +
Product: + +

Service: The service and atmosphere was great. An additional bonus being able to see the vivid lights and be able to go out onto the top deck. My kids had a wonderful time as did we.

Product: The food was amazing. Thank you

Overall 5/5

Review for Captains Club Dinner Cruise

15-Jun-2015
Service: + +
Product: + +

Service: We thoroughly enjoyed everything about our cruise on Sydney Harbour: beautiful boat, beautiful harbour & excellent service.

Product: Excellent food, wine, spirits & service, great experience, thankyou

Overall 5/5

Review for Gold Dinner Cruise

14-Jun-2015
Service: +
Product:

Service: We went on the captains dinner cruise last year and it was brilliant, very disappointed this year.

Product: The food was excellent, degustation menu should have wines served with courses not well after. Service was very poor, had to ask for drinks. Entertainment disappointing compared with last year.

Response from Captain Cook Cruises: Thank you for your review of your Gold Dinner Cruise with us on Sydney Harbour. We were delighted to have you back on board and teat you found the food excellent. We apologise for the delay in service of the wine and were disappointed to read that you felt the entertainment was not as good as our entertainment is usually well received.

Once again thank you for your feedback, it is appreciated.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 2/5

Review for Gold Dinner Cruise

14-Jun-2015
Service: + +
Product: + +

Service: Everything went as planed

Product: Very good

Overall 5/5

Review for Captains Club Dinner Cruise

14-Jun-2015
Service: + +
Product: +

Service: Enjoyed it

Product: Our friends from SAnloved the experience and the chance to see Vivid by water.

Overall 4/5

Review for Captains Club Dinner Cruise

14-Jun-2015
Service: +
Product: +

Service: There was no hot entrees choices and the wine service was a bit slow.

Product: The cruise was great stopped in some excellent view points for Vivid, so except for statements above was very enjoyable.

Overall 4/5

Review for Captains Club Dinner Cruise

14-Jun-2015
Service: + +
Product: + +

Service: Would go with you again. Thanks for a great evening.

Product: We had a lovely waitress who helped make it a very special night for my 50th birthday.

Overall 5/5

Review for Captains Club Dinner Cruise

14-Jun-2015
Service: + +
Product: + +

Service: Everything was amazing

Product: Great service very attentive

Overall 5/5

Review for Gold Dinner Cruise

14-Jun-2015
Service: +
Product: +

Service: Not bad

Product: Food was great but my chicken lacked flavour but besides that everything else was good.

Overall 4/5

Review for Captains Club Dinner Cruise

13-Jun-2015
Service: + +
Product: +

The cruise was fantastic, the service as well. My two step sons aged 11 and 14 totally enjoyed this cruise. We dined in style. Thank you captain cook cruises.

Overall 4/5

Review for Captains Club Dinner Cruise

13-Jun-2015
Service: +
Product: +

We were very happy with it overall except we found their did not seem to be anyone attending to our ordering of drinks we had to keep on asking someone to take a drink order

Overall 4/5

Review for Captains Club Dinner Cruise

13-Jun-2015
Service: + +
Product: + +

Service: Wait staff were very patient and efficient. It was a tough group.

Product: Food was superb. Great tour of harbour lots of opportunity to see the light show.

Overall 5/5

Review for Captains Club Dinner Cruise

13-Jun-2015
Service: + +
Product: + +

Service: Vg

Product: Vg

Overall 5/5

Review for Gold Dinner Cruise

12-Jun-2015
Service: + +
Product: + +

Service: The service from the staff was just perfect from the on shore staff to boarding staff but our waitress was exceptional. A wonderful evening thank you

Product: Excellent in all ways. Service perfect, food all 3 courses beautiful and the views lovely. We thoroughly enjoyed our dinner cruise. I wouldn't hesitate to recommend this to anyone and will go again. Thank you

Overall 5/5

Review for Captains Club Dinner Cruise

12-Jun-2015
Service: +
Product: +

Service: Not the best it could be

Product: Food Servings too small. Commentary of where we were at anytime would have improved our experience.

Overall 4/5

Review for Starlight Dinner Cruise

11-Jun-2015
Service: +
Product: +

Service: easy to book. Service is always good.

Product: Good service. Main chicken meal was dry. Had been sitting for a while. Was a sub for a meat dish in degustation menu.

Overall 4/5

Review for Gold Dinner Cruise

11-Jun-2015
Service: + +
Product: + +

Service: Very good service

Product: Lovely boat and suburb sitting. Food excellent wine wasn't as good

Overall 5/5

Review for Gold Dinner Cruise

11-Jun-2015
Service: +
Product: +

Service: See below

Product: A delightful cruise. Dinner service good but wine waiters ignored us mostly even though we had a open wine account paid for. Thank you - we would cruise again with you sometime in the future.

Overall 4/5

Review for Captains Club Dinner Cruise

10-Jun-2015
Service: +
Product: +

Service: Good

Product: Dinner was excellent. Cost was expensive

Overall 4/5

Review for Captains Club Dinner Cruise

10-Jun-2015
Service: + +
Product: + +

Service: Easy to book. Great service,

Product: Food was lovely. Staff very accommodating. Also enjoyed the live music. My sisters had travelled from interstate and the far north coach of NSW. They were very impressed with the cruise. Perfect way to see vivid and to end our day in Sydney.

Overall 5/5

Review for Captains Club Dinner Cruise

10-Jun-2015
Service: + +
Product: + +

Service: Nice ship and staff were very good and polite.

Product: The staff were very good and helpful. The entertainment was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

10-Jun-2015
Service:
Product:

Service: WAS EXPECTING MORE AND GREATLY DISAPPOINTED FOR SO MUCH MONEY

Product: FOOD WAS BELOW AVERAGE, STAFF WERE ABOUT THE SAME, TEMPERATURE WAS TOO HOT, AND THE BAND WAS TERRIBLE. ADVERTISED AS A "VIVID" CRUISE, 3/4 OF THE TRIP HAD NO LIGHTS.

Overall 2/5

Review for Captains Club Dinner Cruise

09-Jun-2015
Service: + +
Product: + +

Service: Excellent staff on board and in the office. Beautiful boat

Product: Great service, fantastic live band. Food was alright.

Ticket info needs to be more obvious that vivid tours do not depart from circular quay!!!!!

Wonderful cruise to admire Sydney vivid lights from.

Overall 5/5

Review for Sailors Dinner Cruise

09-Jun-2015
Service: + +
Product: + +

Service: The service onbourd Sydney 2000 was absolutely fantastic, there is simply not enough room on this forum for the praise I have. The Sole Sirius room was absolutely spectecular and i have recommended to everyone I know. The only negative/constuctive feedback I have is as I had hired the Sole Surius room it would have been apprieciated to be escorted onto the vessel without having to cue in the very large line waiting to board.

Product: The food was devine and we did not expect that level of quality, our host Edward did a fantastic job of accomodating all of our needs and requirments, he even managed to get 2 of our guests upto the bridge with the captain which was brilliant, well done Edward.

Overall 5/5

Review for Captains Club Dinner Cruise

09-Jun-2015
Service: +
Product:

Service: Service was good, staff attentive. Entertainer good.

Information on tickets was poor - I had to ring to confirm arrangements

Product: Have been on the Dinner Cruise before and always very good. 'Vivid' cruise was no where near as good; VERY rushed, very little view of the lights. Hadn't finished dessert before we had to disembark. Definitely not worth it as a lead into Vivid. Poor value for money.

As a dinner cruise - still too rushed OK, but still not as good as previous cruises we have taken.

Overall 2/5

Review for Captains Club Dinner Cruise

09-Jun-2015
Service: + +
Product: + +

Service: I could not fault the service we received. The food was better than I dared imagine and the live music was much appreciated both in regard to choice of program and sound levels

Product: It was excellent value for money and very well organised, without any fuss.

Overall 5/5

Review for Captains Club Dinner Cruise

09-Jun-2015
Service: + +
Product: + +

Service: The most amazing night. Thank you

Product: Excellent

Overall 5/5

Review for Captains Club Dinner Cruise

08-Jun-2015
Service: + +
Product: + +

Service: Brilliant night

Product: Wonderful food

Overall 5/5

Review for Starlight Dinner Cruise

08-Jun-2015
Service: + +
Product: + +

Service: excellent cruise good staff and the best service ever

Product: the dinner was out of this world, great staff serving and we were made to feel great.

Overall 5/5

Review for Captains Club Dinner Cruise

08-Jun-2015
Service: + +
Product: + +

Service: we had a beautiful night out on the Harbour, very well run.

Product: As`above

Overall 5/5

Review for Starlight Dinner Cruise

08-Jun-2015
Service: +
Product: +

Service: next time I would go during the day

Product: no bad

Overall 4/5

Review for Gold Dinner Cruise

08-Jun-2015
Service: + +
Product: + +

Service: Couldn't have been better.

Product: Made to feel special.

Overall 5/5

Review for Captains Club Dinner Cruise

07-Jun-2015
Service: + +
Product: + +

Service: 10 /10

Product: This is the second time we have gone on a captain cook gold dinner cruise and again loved every minute of it

Overall 5/5

Review for Gold Dinner Cruise

06-Jun-2015
Service: +
Product: +

Service: Good service, though PLEASE bring back priority boarding for those who pay top prices for the Gold Dinner, and we've noticed the reduced quality of foods on the menu. It used to be an excellent experience- faultlessly fantastic. But no more!

Product: We used to love the priority boarding, canapés and champagne on the top deck that we've enjoyed for the last 4 or 5 years when we boarded at Circular Quay. We paid the same price, and felt like we missed out on some of the 'gold' perks of the dinner. We understand that things have changed due to the Vivid festival. Last year we had the same issues and had hoped they'd made an effort to make it more special this year. The lobster has been taken off the menu, and the dessert platter has been reduced to a single portion of chocolate cake. MAJOR cost cutting by the cruise company, no benefit at all for the customer. Good quality food, great service, but it just seems to be less and less value each year.

Overall 4/5

Review for Gold Dinner Cruise

06-Jun-2015
Service: + +
Product: + +

Service: Food was great our waitress was excellent (Napalese girl) she is to be commented upon as she really looked after us

Product: Excellent food and service

Overall 5/5

Review for Captains Club Dinner Cruise

06-Jun-2015
Service: + +
Product: + +

Service: Very enjoyable

Product: Very enjoyable

Overall 5/5

Review for Captains Club Dinner Cruise

06-Jun-2015
Service: + +
Product: + +

Service: Staff were all wonderful. Window seat made for an excellent view of the Viva event.

Product: Great dinner and a good choice of Australian wine. I have no negative feedback,.

Overall 5/5

Review for Gold Dinner Cruise

06-Jun-2015
Service: + +
Product: + +

Service: This trip far exceeded my expectations. Vivid was wonderful but the dining experience was five star as was the service and the entertainment Fully recommend this to anyone. It was a magical evening

Product: The vivid experience was wonderful. But the dining and brilliant service and entertainment was second to none. Thoroughly enjoyed it. We were right up the front of the boat in a lovely private setting with an uninterrupted view , truly a magical experience

Overall 5/5

Review for Captains Club Dinner Cruise

05-Jun-2015
Service: + +
Product: + +

VERY HAPPY

Overall 5/5

Review for Captains Club Dinner Cruise

05-Jun-2015
Service:
Product: +

Service: Much of the booking, embarkation and cruising experience were excellent, but impaired significantly by some poor service. Firstly, some change to the booking were confused and confirmation email had to be requested. Secondly, a young male waiter told us, at the conclusion of the cruise, but before we had received our final coffee, very rudely to get off the vessel so they could prepare for the next day. And finally, as we descended the stairs from the upper deck the lights went off, leaving several people in complete darkness - a very dangerous situation that could easily have resulted in significant injury. There may well be a need to conclude the cruise promptly and over to battery power on docking, but passengers could be forewarned and safety should be the priority.

Product: The seating and food were excellent. However, some of the service staff were less than excellent, on two occasions spilling drinks on members of our party and also failing to gauge the timing of the meal to complete all courses in time for the end of the cruise (resulting in the serious criticisms above). The servings were rather overgenerous for a degustation menu, particularly the gnocchi which are very filling early in the course.

Overall 4/5

Review for Gold Dinner Cruise

04-Jun-2015
Service: +
Product: +

Service: Overall it was a very good experience except for comment in paragraph 2 and it was inconvenient for us as interstate visitors to collect the tickets not knowing the Darling Harbour geography. Why can't they be mailed on payment in full of the fare?

Product: My group of 16 thought a commentary would have been helpful particularly for interstate visitors such as we.

Overall 4/5

Review for Gold Dinner Cruise

02-Jun-2015
Service: +
Product: +

Service: Everything was good except for the confusion on which line to queue in at Kings Wharf. Very disorganized and to make matters a little worse was that it was raining and there was very little cover.

Product: Meal and drinks were good as well as service. No complaints

Overall 4/5

Review for Gold Dinner Cruise

01-Jun-2015
Service:
Product:

Service: A lot of customers as well as myself were a bit confused as to exactly what the boarding process was at King street Wharf and which boat we were supposed to be boarding. Also why we could not have boarded at Circular Quay as it went straight there from King street and in my case would have been much more preferable in context to where I was staying, and easier to be able to disembark to walk around and see some of the other lights for Vivid Sydney. It wasn't until afterwards I found out I could have got off at Circular Quay, but no one announced that. I though I had to get off the same place I got on. I fpund it rather disorganized.

Product: I went on the Vivid cruise. Whilst it was nice to go around the harbor to see the lights from a distance, I was hoping there might be some sort of commentary, explaining the buildings and/or set up of the different lights. I also paid an extra fee to sit next to the window but I'm really not sure why as the view was easily seen from any place inside. The entertainment got rather boring as one can only take so much of Michael Buble style in one sitting!! A little more upbeat would have been nice. The three course meal was OK, although I chose an entrée of ocean trout on a bed of fennel with black caviar and mayonnaise sauce and perhaps they should rename it spot the black caviar! I actually asked the waitress if perhaps they had forgotten to put it on my plate, but apparently it was supposed to be IN the mayonnaise. I neither saw nor tasted any! (I did overhear the person sitting behind me remarking on it too, so I wasn't the only one) All in all, I was rather disappointed and disenchanted with it.

Response from Captain Cook Cruises: Thank you for your feedback on your Captains Club Dinner. We were disappointed to read your comments about the cruise. At this incredibly busy period we can only pick up from King Street Wharf in Darling Harbour, although guests are welcome to disembark at either Circular Quay or Darling Harbour which is announced by the entertainment as we pull into Circular Quay. Our dinner cruises do not have any commentary and we recommend that guests whom wish to know more about the sights in combination with dining join our buffet lunch cruise. Some guests prefer to be seated up against the window, without any other guests inbetween them and the view hence paying for a guaranteed window seat. We were disappointed to read your comments about the entertainment and wish our guests to know that our musicians would be happy to take requests. We were also disappointed to read your comments in regards to the food as we often get complimented on the food. We apologise that the cruise did not meet your expectations.

Once again thank you for your feedback.

Kind Regards,
Customer Service Team
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

01-Jun-2015
Service: + +
Product: + +

Service: Great service! Great food! Great views!

Product: Not cheap but loved the food, drinks & service.

Overall 5/5

Review for Gold Dinner Cruise

01-Jun-2015
Service: + +
Product: + +

Service: Th was the first time we have done a dinner cruise on the harbour . We have previously done a Murray River cruise and found that the same excellent level of service applies.

Product: The Meal was excellent and the service was very good. We enjoyed a nice quiet dinner with entertainment

Overall 5/5

Review for Captains Club Dinner Cruise

31-May-2015
Service: + +
Product: + +

Lovely staff. Very helpful.

Overall 5/5

Review for Captains Club Dinner Cruise

31-May-2015
Service: + +
Product: + +

Service: Service was fantastic! Could not have asked for a better waiter!

Product: The food was incredible and the plating of the food was lovely. All the meals looked delicious

Overall 5/5

Review for Starlight Dinner Cruise

31-May-2015
Service: +
Product: +

Service: I love gold dinner cruise and this was my 5th however it wasn't as good as previous cruises. We were seated next to the noisy group and the entertainment wasn't as good as the last tme. I will avoid the time of special event like Vivid Sydney.

Product: Food and wine, not bad but not as good as the last time.

Overall 4/5

Review for Gold Dinner Cruise

30-May-2015
Service: +
Product: +

Service: Long wait to get on board

Product: Music too loud to enjoy conversation.

Drinks waiters hard to find.

Overall 4/5

Review for Captains Club Dinner Cruise

30-May-2015
Service: +
Product: +

Service: 400.00 for 2 for dinner, that part I dont mind. However when you get told to arrive by a certain time and then are left queueing for 30 mins or more thats a bit rich.

Lots of families with small children doing the gold dinner. Not condusive for a quiet relaxing dinner on the harbour.

Product: Food good. Service excellent. Ambience average

Overall 4/5

Review for Gold Dinner Cruise

30-May-2015
Service: + +
Product: + +

Service: Excellent

Product: Excellent

Overall 5/5

Review for Gold Dinner Cruise

30-May-2015
Service: + +
Product: + +

As Above

Overall 5/5

Review for Gold Dinner Cruise

30-May-2015
Service: +
Product: +

Service: One fault, main meal (chicken) was a overcooked, and dry one end. Rosti was cold. Very Average Main meal. Other than that, all was good.

Product: One fault, main meal (chicken) was a overcooked, and dry one end. Rosti was cold. Very Average Main meal. Other than that, all was good.

Overall 4/5

Review for Captains Club Dinner Cruise

27-May-2015
Service: + +
Product: + +

Service: Great atmosphere and service

Product: Great

Overall 5/5

Review for Captains Club Dinner Cruise

24-May-2015
Service: + +
Product: + +

Service: Absolutely amazing. Would definitely be doing it again. As soon as you walk on board your pampered. Right from the food to the service and layout.

Product: Gold dinner was amazingly beautiful. I wouldn't of eaten most of this food any other time but I thought I would try it and it was absolutely beautiful. The display and taste of the food was beautiful. The wine, and service was fantastic. Could not ask for any better.

Overall 5/5

Review for Gold Dinner Cruise

24-May-2015
Service: + +
Product: + +

Service: Love the service and the entertainment .. Very professional and attentive

Product: Food was ok.. Music was great

Overall 5/5

Review for Captains Club Dinner Cruise

23-May-2015
Service: + +
Product: +

Pleasant first time use of the Cruise. Nice music and atmosphere and decent food too. Overall a good experience and nice wsy of seeing the harbour attractions at night

Overall 4/5

Review for Starlight Dinner Cruise

22-May-2015
Service: + +
Product: + +

Service: Staff were excellent!

Product: Lovely meal and atmosphere.

Overall 5/5

Review for Starlight Dinner Cruise

20-May-2015
Service:
Product:

Service: Ripped off and disappointed

Product: Purchased Gold class dining with a notation of my partner having seafood allergys and was informed it could easily be substituted . I was then advised to assure a window seat I would have to pay additionally which I also did . Upon arrival we were clearly the only gold class customers which was a disappointing start to the evening feeling a little ripped off as we paid the additional costs for window seating only hours earlier when making the booking . Then the meals came out , my food was great but the substitute for prawns and tuna for my partner was a plate with asparagus.... Nothing more , then my prawns arrived and my partners substitute was a minitaure green salad which barely resembled a garnish . The price of the evening for the meals given ontop of the extra cost for a window seat on the vessel that had a maximum of 10 customers onboard was appalling . I will happily spend any amount of money on a great dining experience , this was far from a great experience

Overall 2/5

Review for Gold Dinner Cruise

16-May-2015
Service: +
Product:

Service: The steward who served us was good and the food, despite the choice being very limited, was excellently presented..

Product: The high price for the Dinner Cruise was not reflected in either the quality of service or limited menu selection. What really ruined the evening was the singer as she was atrocious; other guests around us were making derogatory remarks about how she was only singing songs written for the male voice and killing them!

I have been on many dinner cruises around the world over the past 28 years and never come across such a pathetic entertainment as this singer proved to be.

Overall 2/5

Review for Captains Club Dinner Cruise

16-May-2015
Service: + +
Product: + +

Service: We loved our whole evening. Thankyou for a perfect night.

Product: Our food and wine were perfect. The staff very professional. The entertainment fun. Thankyou.

Overall 5/5

Review for Captains Club Dinner Cruise

16-May-2015
Service: +
Product: +

Service: Friendly staff a highlight. The ship was well appointed and the cruising & views excellent.

Product: Liquor service was slow and the meals while nice were not hot.

Overall 4/5

Review for Gold Dinner Cruise

16-May-2015
Service:
Product:

Service: Please see question number 2 for review

Product: The food was excellent, beautiful taste and nicely presented! The entree was pasta and it was a little cold and the serving was so minimal but still nice! The service was terrible, didn't even receive a menu for 45 minutes, no tap water all night! At the end of the dinner we received a bill as when the waiter offered us "complimentary champagne" and we declined as my partner is unable to drink and it was his birthday so we requested just some sparkling water please, then at the end we received a bill for the sparkling water as well as the coffees at the end, which were made out of a coffee urn and were overpriced for what they were. All and all its beautiful to be on the Harbour having dinner, but I would suggest for others to try another cruise line only because the money you pay for a fine dining experience is no where near what you would expect and it's just simply not worth your money. The live music was really special though and that was a lovely touch!! i wouldn't be doing it again and I wouldn't be recommending it to anyone either as I would feel embarrassed if they experienced what we did.

Overall 2/5

Review for Captains Club Dinner Cruise

15-May-2015
Service: + +
Product: + +

Service: Superb Fantastic food, great entertainment, lovely staff!

Product: Loved the whole experience.

Overall 5/5

Review for Captains Club Dinner Cruise

14-May-2015
Service: + +
Product: + +

Service: Staff were helpful and polite, timings were good, booking online was easy.

Product: It is the second time we have joined a Gold Dinner Cruise for a special occasion and we have greatly enjoyed the experience each time. A beautiful meal with attentive staff on Sydney Harbour - what more could you ask?

Overall 5/5

Review for Gold Dinner Cruise

13-May-2015
Service: +
Product: +

Service: first time cruising and it was all great

Product: ample food portion and friendly service

Overall 4/5

Review for Starlight Dinner Cruise

13-May-2015
Service: +
Product: +

good

Overall 4/5

Review for Gold Dinner Cruise

11-May-2015
Service: +
Product: +

Service: The service was first class. We found the staff to be polite, friendly and efficient.

Product: We opted for a three course dinner cruise aboard the Sydney 2000 on a balmy May night. Upon arrival we were welcomed aboard by the crew and shown to a window seat/table that offered great views of the lights and sights of the harbour. A complimentary glass of champagne was immediately provided upon us being seated. We could choose from 4 options for each course. The waiter was attentive and polite and made us feel special. I ordered a steak which was cooked to perfection. My partner order chicken which was cold when brought to the table but was quickly replaced with a hot serve, with an apology and without fuss. We were treated to some great onboard entertainment with a female singer and an accompanying pianist. The music was fantastic and added to the romantic atmosphere. Upon our return to Circular Quay were were treated to a spectaculor fireworks display in the harbour. Although not a cheap night out, we felt that the cruise represented good value for money and we will not hesitate to partake on another cruise on our next visit to Sydney.

Overall 4/5

Review for Captains Club Dinner Cruise

11-May-2015
Service: + +
Product: + +

Thoroughly enjoyed our night. Every dinner cruise should have fireworks and participate in the TODAY show :).

Overall 5/5

Review for Captains Club Dinner Cruise

11-May-2015
Service: +
Product: +

Awesome Experience! Staff services is excellent and she's very friendly. (Can't remember her name) but she did a good job. My wife and I had a great celebration of our 3rd year anniversary over there. Will surely recommend to my all my friends when I'm back in Malaysia.

Overall 4/5

Review for Captains Club Dinner Cruise

11-May-2015
Service: +
Product: +

Service: friendly staff

Product: Took a long time to get a drink and nearly got locked on the boat. Really need facilities for the disabled. Having to walk down so many stairs for an immobile person is just wrong.

Overall 4/5

Review for Captains Club Dinner Cruise

11-May-2015
Service: + +
Product: + +

Service: service was fantastic

Product: food was amazing

Overall 5/5

Review for Starlight Dinner Cruise

11-May-2015
Service: +
Product: +

Service: We declined the complementary drink as we do not drink, but a soft drink would had been nice.

Product: Meals were a little on the small side, we were still a little hungry afterwards.

Overall 4/5

Review for Captains Club Dinner Cruise

10-May-2015
Service: +
Product: + +

Service: Very friendly staff

Product: Nice food good entertainment

Overall 5/5

Review for Sailors Dinner Cruise

10-May-2015
Service: + +
Product: + +

Service: great people great ship.Great time.

Product: Honestly this is the only way to go.

I booked this for our 26th anniversary. My wife & I enjoyed it so much we are looking to make it a permanent booking each year.

Simply Perfect.

Overall 5/5

Review for Gold Dinner Cruise

07-May-2015
Service: + +
Product: + +

Service: Every one was friendly and excellent service

Product: Food was great

Overall 5/5

Review for Captains Club Dinner Cruise

07-May-2015
Service: + +
Product: + +

Service: we had a wonderful night the cruise, service could not have been better

Product: the food we were served was excellent alot of it was new to us but i can honestly say it was fabulous clean plates each course

Overall 5/5

Review for Gold Dinner Cruise

07-May-2015
Service: +
Product: +

Service: Good night for it

Product: Good food

Overall 4/5

Review for Starlight Dinner Cruise

05-May-2015
Service: +
Product: +

Service was excellent

Overall 4/5

Review for Captains Club Dinner Cruise

03-May-2015
Service: + +
Product: + +

Service: The cruise ship was clean and well maintained. The staff in generally very friendly and professional in their work.

Product: The staff that looked after our diner were very pleasant and helpful. The Singer (sorry forgot her name) was very talented and helped make a good evening very memorable one. Over all we all enjoyed the cruise and are looking forward to doing it again at some time in the future!!!!

Overall 5/5

Review for Captains Club Dinner Cruise

03-May-2015
Service: +
Product: +

Service: Great service, friendly and very efficient staff.

Product: Great food, great staff and live music all made for a memorable evening.

Overall 4/5

Review for Captains Club Dinner Cruise

30-Apr-2015
Service: + +
Product: + +

Service: The service was outstanding and our waitor was amazing, thanks to him we had a wonderful evening. Thanks again for an outstanding evening.

Product: Dinner and wine very good and the suggestion of going up to the skydeck between courses was marvellous.

Overall 5/5

Review for Captains Club Dinner Cruise

30-Apr-2015
Service: + +
Product: +

Service: We went on the cruise on Apr 20th - it was a cold and rainy night but the staff and dinner was great as well as the sights of Sydney at night.

Product: We had the drink package and we were assured that we could order as many as we wished. Food was good and the entertainment for the night.

Overall 4/5

Review for Captains Club Dinner Cruise

29-Apr-2015
Service: +
Product:

Service: The cruise was great but it's a free view ,this was not my fist cruise ,but it was my fist time I was not happy

Product: Food was cold , and we had to get up to get drinks , no service ,

Response from Captain Cook Cruises: Thank you for your feedback on Captains Club dinner cruise. We were disappointed to read your comments in regards to the food as we often receive compliments on our menus. We will be following up with our hospitality manager to ensure our service delivery is as promised. Thank you for your feedback, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

28-Apr-2015
Service: +
Product: +

Service: Lovely evening. The only negative being the boarding process - it was confusing as it was not made clear where to queue etc.

Product: Service was excellent and the food good. The venue was comfortable, with easy viewing from any seat. Music was a delight and we all enjoyed a few dances.

Overall 4/5

Review for Captains Club Dinner Cruise

28-Apr-2015
Service: + +
Product: + +

Service: Fabulous! Would highly recommend it. There were NO negatives.

Product: Couldn't complain even if i tried!

Overall 5/5

Review for Gold Dinner Cruise

27-Apr-2015
Service: + +
Product: + +

Service: excellent cruise, food great, staff very attentive.

Product: not sure if it was worth the extra $50 for window seats as the cruise was not full and some people were moved to window seats anyway. But not a real issue, was glad we were guaranteed a good seat.

Overall 5/5

Review for Captains Club Dinner Cruise

26-Apr-2015
Service: +
Product: +

Service: Good service.

Product: Definitely recommend cruise to see the beauties of harbour.

Overall 4/5

Review for Captains Club Dinner Cruise

26-Apr-2015
Service: + +
Product: + +

Service: Service was very prompt except for our initial drinks order which took around half an hour to arrive. The staff were extremely friendly and made the cruise very enjoyable

Product: The cruise was excellent and I would recommend it to anyone visiting Sydney

Overall 5/5

Review for Captains Club Dinner Cruise

26-Apr-2015
Service: + +
Product: +

Service: We booked a window seat, got a window seat. Very helpful staff and cooperative

Product: Food was very nice, but could have been a bit warmer when it arrived

Overall 4/5

Review for Starlight Dinner Cruise

25-Apr-2015
Service: + +
Product: + +

Service: Excellent

Product: Excellent

Overall 5/5

Review for Gold Dinner Cruise

25-Apr-2015
Service:
Product:

Service: Having been previously and was very impressed I decided to celebrate my birthday and take a group along. I was very embarrassed as I had talked it up so much - the service was poor for a table that cost 1k for 5. Paying $13 for a glass of light alcohol wine (as the lady could not have full strength wine) after a 40 minute wait was below poor service. I have left my comments on Trip Advisor as well.

Product: Food was hit and miss some courses wonderful some very average and only just warm. Lobster overcooked. Wine glass empty most of the night not due to drinking either.

Overall 2/5

Review for Gold Dinner Cruise

25-Apr-2015
Service: + +
Product: + +

Service: Brilliant.

Product: Brilliant. Keen to do it again!

Overall 5/5

Review for Gold Dinner Cruise

21-Apr-2015
Service: + +
Product: +

Service: The boat was presented nicely and the staff pleasant.

Product: The food tasty and served very quickly which was great so we had plenty of time to get out onto the star deck and enjoy the amazing view of the city at night but the food came out cold stopping the review from being excellent. The entertainment was good and the boat was nice.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Apr-2015
Service: + +
Product: + +

Awesome experience.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Apr-2015
Service: +
Product: +

Service: Hope the waiters could see our requests faster, though there might be too many people to serve. And they mixed a medium well with another person's well done Beef Tenderloin. It's a spot worth improvement.

Product: Overall the food looks fantastic and tasty, still space for improvement.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Apr-2015
Service: + +
Product: + +

Service: I love it. I will be back on day.

Product: Very nice food and ambient.

Overall 5/5

Review for Sailors Dinner Cruise

19-Apr-2015
Service: +
Product: +

Service: Good service.

Product: Everything was good, staffs were friendly too; only draw back was food. Food was average. Need to improve the standard.

Overall 4/5

Review for Captains Club Dinner Cruise

18-Apr-2015
Service: +
Product: +

Service: service and food (apart from the lobster - it's terrible!) were great. The decor and entertainment is very outdated.

Product: See above!

Overall 4/5

Review for Gold Dinner Cruise

18-Apr-2015
Service: +
Product: +

Service: Overall a very good experience.

Product: Our waiter was very proffessional and very attentive. Great Service. However, felt very rushed at the end without much time to go on the sky deck to take photo's or let our dinner simmer.

Overall 4/5

Review for Captains Club Dinner Cruise

17-Apr-2015
Service: + +
Product: + +

Excellent in every aspect

Overall 5/5

Review for Captains Club Dinner Cruise

17-Apr-2015
Service: + +
Product: + +

Service: A wonderful experience. We thoroughly enjoyed it.

Product: The meal was absolutely superb. The music created a beautiful atmosphere for a very romantic night. The service was outstanding too.

Overall 5/5

Review for Captains Club Dinner Cruise

17-Apr-2015
Service: +
Product: +

Service: The boat was very well kept and staff bery friendly

Product: I think there would be more drinks sold if wait staff weren't so busy giving food, it was hard to get attention to order drinks as they were all so busy, in saying that the girl who served us was very nice and efficient and we didn't have to wait very long for food

Overall 4/5

Review for Captains Club Dinner Cruise

17-Apr-2015
Service: + +
Product: +

Service: our waiter pat was outstanding ! Very attentive and excellent service, very pleased with him!

Product: My only disappointment was the long delay the crew took to get us on the boat. It was pouring rain, and everyone was stuck standing in the wet weather, would've appreciated if the crew moved more quicker in getting everyone on board

Overall 4/5

Review for Captains Club Dinner Cruise

17-Apr-2015
Service: + +
Product: + +

Service: Lovely girl looked after us very well.

service was great

Product: Was a highlight of our hOuday the food was lively tbe atmosphere at night with the lights of Te Harbour was perfect.

was glad we got a special to be able to go.

We loved it

Overall 5/5

Review for Captains Club Dinner Cruise

16-Apr-2015
Service:
Product:

Service: The service was appalling, the food menu changes moments before the food was served and the hospitality manager was so rude, unhelpful and inconsiderate when I emailed him to complain about our EXPENSIVE experience

Product: Although some of the courses were enjoyable others weren't. The dinner provided was definitely not worth the money we paid.

Response from Captain Cook Cruises: Thank you for your feedback on your Gold Dinner cruise. We were disappointed to read your comments in regards to the food and service as we often receive compliments on our menus and staff. We believe our response from our Hospitality Manager has appropriately answered your concerns.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 1/5

Review for Gold Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

Service: Was a lovely cruise. Meal was very nice too. We paid for the Sailor's dinner and thought it was value for money. Have recommended a work colleague to book the cruise as they are in Sydney next week.

Product: We both had the salmon option for the main and it was delicious. With a complimentary glass of bubbles and a 2 hour cruise, it was well worth it. Also the few extra drinks we bought were reasonably priced.

Overall 5/5

Review for Sailors Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

Service: Easy to book, great friendly staff.

Product: Great night out seeing the lovely sights of Sydney, great food, great service.

Overall 5/5

Review for Starlight Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

Service: Great staff who were friendly and attentive to our needs

Product: Great food and entertainment

Overall 5/5

Review for Captains Club Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

Service: excellent - recommend

Product: I surprised my wife with the gold dinner cruise for our 15th wedding anniversary, I can highly recommend - food, service and views were excellent. great nite. only complaint when you pay for the window seat you sort of want to be right on the window not on an in-between table.

Overall 5/5

Review for Gold Dinner Cruise

13-Apr-2015
Service: + +
Product: +

Service: Service was very good

Product: Entree very good. Main was average, beef not cooked as requested had to be redone. Counted vegetables looked tacky. Dessert ok.

Overall 4/5

Review for Gold Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

wonderfull experience could not fault any part of it

Overall 5/5

Review for Gold Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

Service: Excellent experience. Our waiter was excellent too. Loved the music.

Product: The food was great. The kids meals were perfect. I liked that they could choose a dessert from the main menu. Very enjoyable night.

Overall 5/5

Review for Captains Club Dinner Cruise

13-Apr-2015
Service: + +
Product: + +

Service: Excellent

Product: Excellent

Overall 5/5

Review for Starlight Dinner Cruise

12-Apr-2015
Service: + +
Product: + +

Had a great night

Overall 5/5

Review for Captains Club Dinner Cruise

12-Apr-2015
Service: + +
Product: + +

Service: Very happy

Product: Very happy

Overall 5/5

Review for Captains Club Dinner Cruise

12-Apr-2015
Service: + +
Product: + +

Service: Excellent service & very professional.

Product: Fabulous! Could not fault it at all.

Overall 5/5

Review for Gold Dinner Cruise

12-Apr-2015
Service: + +
Product: +

Service: Excellent service in terms of organisation, music, etc.

Product: Food was good but could be better.

Overall 4/5

Review for Captains Club Dinner Cruise

12-Apr-2015
Service: + +
Product: + +

Service: Amazing 10/10

Product: Amazing best thing I have done in oz to date loves every minute of it x

Overall 5/5

Review for Captains Club Dinner Cruise

09-Apr-2015
Service: +
Product: +

Service: Service was excellent. The music and entertainment were lackluster and very dated. The food was good but not great.

Product: Good value for money. Could have been a little less rushed between courses and more innovative dishes and better entertainment would have made the night better

Overall 4/5

Review for Gold Dinner Cruise

07-Apr-2015
Service: + +
Product: + +

Service: comfortable and enjoyable experience

Product: Great meal, good music

Overall 5/5

Review for Captains Club Dinner Cruise

07-Apr-2015
Service:
Product: +

Service: All the staff are friendly and professional and helpful although it did become confusing on the cruise regarding the bar package. Queries that could have been resolved prior to the cruise commencing (during one of the 3 conversations I had with the helpline) were not and caused inconvenience whilst on the cruise. Also, the automated receipt and other details I received once I had made the booking did not include crucial details such as time of departure from the different pick-up points. I would have expected all this information to be concisely contained in the electronic information sent through instead of having to navigate the website to find out - in the end I made another phone call.

Unfortunately due to the confusion the credit of $109 that was put onto the bar bill was not actioned which I was unaware of and had I known I would have resolved on the night. I would appreciate someone looking into the matter and contacting me.

Product: The staff were very good, the food was excellent. It was just marred by hiccups during the evening that could have been resolved more easily with better communication.

Overall 4/5

Review for Captains Club Dinner Cruise

07-Apr-2015
Service: + +
Product: + +

Service: We have always enjoyed our evenings on your Harbour Cruise

Product: Food and entertainment excellent. Waitress could have been more attentive.

Overall 5/5

Review for Captains Club Dinner Cruise

07-Apr-2015
Service: +
Product: +

It all went well but one thing was annoying when I booked the cruise. You sent me a reciept, and a large legal disclaimer, but nothing to say where to meet, where it left from etc. Just a link back to the web site. I found it eventually but it would be nice if it was on the confirmation. It you are willing to put in all that effort to attach large legal disclaimers, surely you could send me an itinerary, like the airlines do when you book a flight.

Overall 4/5

Review for Captains Club Dinner Cruise

06-Apr-2015
Service: + +
Product: + +

Service: Missed my initial booking but the nice lady helped me rebook a later cruise and it was worth the money spent!

Product: Great food, good entertainment & lovely views. The top deck was amazing in the moonlight. I've already recommended it for two of my friends.

- One recommendation is along with the more expensive cruises, would be great to include less expensive ones for casual outings : say with price range of $30-$40pp would be good option

Overall 5/5

Review for Sailors Dinner Cruise

06-Apr-2015
Service: + +
Product: + +

Service: Great food Fantastic service. Staff were courteous and helpful and related well to our excitement about the experince

Product: A most memorable occasion that will be treasured for years to come. 360 degrees of million dollar views, on the most beautiful superyacht

Overall 5/5

Review for Captains Club Dinner Cruise

06-Apr-2015
Service: +
Product: +

Service: crew are friendly

Product: foods are good quality

Overall 4/5

Review for Captains Club Dinner Cruise

05-Apr-2015
Service: + +
Product: + +

Service: service was so professional

Product: impressive

Overall 5/5

Review for Captains Club Dinner Cruise

05-Apr-2015
Service: + +
Product:

Service: The service was awesome and the staffs were friendly.

Product: The onboard dinner experience was great however the dinner was disappointing. The food was just average. I would have just gone with the regular dinner cruise instead of the gold dinner.

Response from Captain Cook Cruises: Thank you for your feedback on your Gold dinner cruise. We were happy to read that you found the staff friendly and the service good. We were disappointed to read your comments in regards to the food as we often receive compliments on our menus. Thank you for your feedback, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Gold Dinner Cruise

05-Apr-2015
Service: +
Product: +

Service: Service was good.

Product: The quality of the food was a pleasant surprise

Overall 4/5

Review for Captains Club Dinner Cruise

05-Apr-2015
Service: +
Product: +

Service: Service great lighting a little dim.

Product: Music too loud to have a conversation. Much of the music was too old . I am 62 and my husband 67 , so the younger ones must have thought that too. Happy birthday was sung way too many times.

Overall 4/5

Review for Sailors Dinner Cruise

04-Apr-2015
Service: + +
Product: + +

Service: The cruise was excellent. Only complaint; when I called the Captain Cruise office in Sydney to confirm pick up details. I was given the wrong Pier to go too. Luckily we ran around to the other side and saw the line of people and presumed that was the boat we were meant to be on. Otherwise we would have missed the cruise. You may want to address this issue, as another couple complained about the same thing at the table next to us.

Product: We only had a main, but it was the best fillet we have ever eaten. Well done chef. Looking at booking a lunch or afternoon tea cruise, when we come back in July.

Overall 5/5

Review for Sailors Dinner Cruise

04-Apr-2015
Service: + +
Product: + +

Service: Booked from Adelaide, hassle-free.

Product: So glad you asked for feedback. I have been meaning to email you all week but hadn't got around to it. Credit where credit's due!!! We had a wonderful evening on the dinner cruise. Spectacular views, surprisingly beautiful meal (we have been on other dinner cruises in Honolulu and Hobart where the meals were average) and to top it off, we had the most fantastic service from our waitress. All in all an excellent night.

Overall 5/5

Review for Captains Club Dinner Cruise

04-Apr-2015
Service: + +
Product: + +

One of the highlights of our trip to Sydney. The wine, food, service and entertainment was outstanding.

Overall 5/5

Review for Gold Dinner Cruise

04-Apr-2015
Service: + +
Product: + +

Service aboard the Sydney 2000 was first class.

Overall 5/5

Review for Gold Dinner Cruise

03-Apr-2015
Service: + +
Product: + +

Service: The staff were extremely courteous and professional, the Singer and band were delightful, and you made our daughter's 16th birthday experience a most memorable one.

Product: Fantastic experience. Thank you.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Apr-2015
Service: + +
Product: + +

Service: The cruise was easy to book, well organised and the food and service was first rate.

Product: The food and service was excellent.

Overall 5/5

Review for Gold Dinner Cruise

02-Apr-2015
Service: + +
Product: +

Service: Very good experience and great staff

Product: Food was good and people were happy bit was a little cold

Overall 4/5

Review for Captains Club Dinner Cruise

02-Apr-2015
Service:
Product:

Service: After boarding escorted to top deck handed a drink and one appetizer, that was it.

Product: After boarding and leaving the top deck shown our table, no one offered us a drink or came back to our table till long after we left Darling Harbour, the service then was rushed one dish after the other, towards the end of the evening was asked what coffee I would like it never came and we disembarked at Circular Quay, this is my fourth time on the Gold Dinner/Lunch not worth the cost, definitely wont be back or recommend this product

Response from Captain Cook Cruises: Thank you for your review of your Gold Dinner cruise with us on Sydney Harbour. We were disappointed to read that the cruise did not meet your expectations. We normally receive praise for our Gold Dinner Service and we have passed on your feedback to our Hospitality Manager to ensure we are meeting our customer requirements and service expectations. Once again we apologise for not meeting your expectations.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 1/5

Review for Gold Dinner Cruise

02-Apr-2015
Service: + +
Product: + +

Service: Service and food exceptional!

Product: Amazing views whilst having the champagne and canapes. Menu and wine selection amazing. Great waiter service. Cannot recommend highly enough!!

Overall 5/5

Review for Gold Dinner Cruise

31-Mar-2015
Service: + +
Product: +

Service: The Service was - sometimes - a Little Bit Slowly ... Because they were overwhelmed

Product: The Ocean Trout was overcooked ... But the Dinner in General was fantastic ...

Overall 4/5

Review for Captains Club Dinner Cruise

31-Mar-2015
Service: + +
Product: + +

Service: Exceptional service. Exceptional food and beverages. We had a great time and this is something I am certainly looking forward to doing again.

Product: Exceptional service. Exceptional food and beverages. We had a great time and this is something I am certainly looking forward to doing again.

Overall 5/5

Review for Gold Dinner Cruise

30-Mar-2015
Service: + +
Product: +

Service: We asked to move to a quieter table away from a group of schoolboys, and there was no problem at all

Product: We have been on many of the dinner cruises over the years and enjoyed every one, though I think the food could have been better on this one

Overall 4/5

Review for Captains Club Dinner Cruise

30-Mar-2015
Service: + +
Product: + +

Up against any cruise line, it was excellent. The cruise and the meal made us realize just how long it was since we had been on a "cruise". The meal and staff were excellent!

Overall 5/5

Review for Captains Club Dinner Cruise

30-Mar-2015
Service: + +
Product: + +

Food and service was fantastic. Staff were friendly

Overall 5/5

Review for Captains Club Dinner Cruise

29-Mar-2015
Service: + +
Product: + +

Service: We had a marvellous time!!!

Product: The food was great too!

Thank you we will definitely go on another one and maybe even a real cruise!!!

Overall 5/5

Review for Starlight Dinner Cruise

29-Mar-2015
Service: + +
Product: + +

Service: It was a great night .

Product: Very good meal and the lady who waitedon us was lovely

Overall 5/5

Review for Gold Dinner Cruise

28-Mar-2015
Service: + +
Product: + +

Loved the personal waiter, loved the food and music and the whole atmosphere. Thanks for having us

Overall 5/5

Review for Sailors Dinner Cruise

28-Mar-2015
Service: + +
Product: + +

Service: Very good value.

Product: Food was fantastic. We had a very romantic evening.

Service could have been more attentive, we had to ask for drinks.

Overall 5/5

Review for Captains Club Dinner Cruise

28-Mar-2015
Service: + +
Product: + +

Service: Very good. Photo's a bit expensive, electronic ones would have been good.

Product: Fantastic steak!

Overall 5/5

Review for Captains Club Dinner Cruise

28-Mar-2015
Service: +
Product:

Service: Good overall, the person served our table was not well trained though.

Product: The over all is good, however, the cruise was late for around 20 mins. It was on a rainy day and all of the passengers had to stand under the rain for the whole time. My family and I booked the window seats served by Bobby. We were ignored for almost half and hour until we ask other staffs. Bobby was not around the whole time. We ordered a dessert and again he forgot about us, eventually telling us that the dessert we order ran out and brought us one that we didn't want. I suggest your company should look into the matter.

Overall 1/5

Review for Sailors Dinner Cruise

28-Mar-2015
Service: + +
Product: + +

What a wonderful way to end our visit to your beautiful city. We both enjoyed the cruise and the dinner so much.

Overall 5/5

Review for Captains Club Dinner Cruise

27-Mar-2015
Service: + +
Product: + +

Service: Service was great but dinners where mixed up,belonging to another table, not what we ordered

Product: Great atmosphere and very relaxing and every body had a great time

Overall 5/5

Review for Captains Club Dinner Cruise

27-Mar-2015
Service: + +
Product: +

Service: Your cruise line was very accommodating with regards to dietary restrictions and a member of our party who has mobility issues.

Product: The meal was delicious. Our waiter was very good but had too many tables to be very attentive ie. Had to wait for drink orders. The table itself and the floor was not very clean. The entertainment played to two dancing couples while the rest of us watched. A variety of music would have been more enjoyable.

Overall 4/5

Review for Captains Club Dinner Cruise

24-Mar-2015
Service: + +
Product: + +

Service: We enjoyed our anniversary night Thank you

Product: Excellent The staff were very friendly and provided good service

Overall 5/5

Review for Captains Club Dinner Cruise

24-Mar-2015
Service: + +
Product: + +

Service: Booking was hassle free and the staff at the Darling Harbour office very friendly and helpful.

Product: The Gold Dinner Cruise was excellent, great food, great service, outstanding views.

Can't speak highly enough of it and will definitely repeat the experience next time I'm in Sydney.

Overall 5/5

Review for Captains Club Dinner Cruise

23-Mar-2015
Service: + +
Product: + +

Service: very good

Product: very good

Overall 5/5

Review for Captains Club Dinner Cruise

23-Mar-2015
Service: + +
Product: + +

Service: It was beautiful

Absolutely beautiful

Our waitress was lovely

The food brilliant

And the wine perfect

Couldnt have asked for a better anniversary!

Product: Worth every penny

Overall 5/5

Review for Gold Dinner Cruise

23-Mar-2015
Service: +
Product: +

Service: Good sized boat, length of cruise was good

Product: Would have been better if the waitress checked our table more often - we ran out of drinks twice

Overall 4/5

Review for Sailors Dinner Cruise

22-Mar-2015
Service: + +
Product: + +

Service: Well organised, Staff welcoming and helpful

Product: The food was amazing and the select of wines where really good also, all around excellant

Overall 5/5

Review for Gold Dinner Cruise

22-Mar-2015
Service:
Product: +

I have to wait for approx 15 min to get services in the begining. Didnt get any offer for the drinks and so on.

But after that its ok.

Response from Captain Cook Cruises: Thank you for your review of your sailors dinner cruise with us. We were disappointed to read your comments and apologise for any inconvenience caused. We were happy to read that you enjoyed the cruise overall. Once again thank you for your feedback.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 4/5

Review for Sailors Dinner Cruise

21-Mar-2015
Service: + +
Product: + +

Service: Easy and very responsive

Product: Fantastic dinner and nothing was too much trouble.

Overall 5/5

Review for Gold Dinner Cruise

20-Mar-2015
Service: + +
Product: + +

Service: Excellent service and friendly staff, meals where also excellent and well presented

Product: As above

Overall 5/5

Review for Gold Dinner Cruise

19-Mar-2015
Service: +
Product: + +

Service: Booked from website and collected tickets from friendly personnel at the office.

Product: Excellent dining service and the cruise was spectacular.

Overall 5/5

Review for Sailors Dinner Cruise

19-Mar-2015
Service: +
Product: +

Service: Very well organised.

Product: Very good except that the timing meant that we missed out on our Irish coffees at the end of the evening.

Overall 4/5

Review for Gold Dinner Cruise

18-Mar-2015
Service: + +
Product: + +

Great Night

Overall 5/5

Review for Gold Dinner Cruise

18-Mar-2015
Service: + +
Product: + +

Service: Everything- the Ship, the staff, the food was just perfect- thank you for a wonderful evening!! :-)

Product: Everything- the Ship, the staff, the food was just perfect- thank you for a wonderful evening!!

Overall 5/5

Review for Gold Dinner Cruise

18-Mar-2015
Service: +
Product: +

Service: Two hour cruise enjoyable. Thankyou

Product: Second time we have done this dinner cruise when in Sydney from Melbourne.

Our only criticism is that the photographer almost pushes himself on you to take a photo when not invited to do so.

We politely declined this time. Thankyou

Overall 4/5

Review for Gold Dinner Cruise

16-Mar-2015
Service: + +
Product: +

Service: Booking service and staff on arrival were great

Product: Food was 10 out of 10 and hospitality was friendly.

Only down side was the service from bar staff was slow and had to ask several times just to get water for our table, overall very good night, highly recommend to friends and family to try :)

Overall 4/5

Review for Captains Club Dinner Cruise

16-Mar-2015
Service: +
Product: +

Service: Very helpful staff in the Darling Harbour office and on the ship.

Product: The Dinner Cruise was a great experience, wonderful views, good food and wine and service.

Overall 4/5

Review for Captains Club Dinner Cruise

15-Mar-2015
Service: +
Product: +

Enjoyed the evening

Overall 4/5

Review for Captains Club Dinner Cruise

15-Mar-2015
Service: +
Product: +

Service: The whole cruise was set out nicely. The atmosphere was quiet and relaxed.i really don't think you should charge for a window seat especially when they are left vacant and you are positioned one row away.maybe your staff could offer a window seat when the cruise isn't fully booked. Makes people think they were given an even better deal.

Product: With the price you pay for the dinner , I would have expected a bigger serving. We walked off feeling hungry . Also a glass of wine was dropped in my lap because two waitresses were too busy talking to each other.

Overall 4/5

Review for Captains Club Dinner Cruise

15-Mar-2015
Service: +
Product: + +

Service: The cruise was a little delayed due to the number of passengers disembarking from the previous sailing so there were a large number of people beginning to get a little impatient as the crew were not providing much information which would have resolved any concerns

Product: once on board the service, entertainment and food were all excellent. the portions were huge and the food served with an excellent choice of wines.

Overall 5/5

Review for Gold Dinner Cruise

15-Mar-2015
Service: + +
Product: + +

Everything was A1

Overall 5/5

Review for Captains Club Dinner Cruise

14-Mar-2015
Service:
Product: +

Service: Very slow with drinks, music not lively enough, food very good

Product: Food excellent, disappointed with atmosphere, slow drinks service, music not lively enough,sights good

Response from Captain Cook Cruises: Thank you for your recent review of your Captains Club Dinner Cruise with us on Sydney Harbour. We were disappointed to read that you found the drinks service slow, and will be following this up with our hospitality manager. We were delighted to read that you found the food excellent and that you enjoyed the route that the cruise took. Once again thank you for your feedback.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 4/5

Review for Captains Club Dinner Cruise

13-Mar-2015
Service: + +
Product: + +

Service: Possibly a buffet style dinner would have been an good option

Product: Really enjoyed our cruise and the meal

Overall 5/5

Review for Captains Club Dinner Cruise

11-Mar-2015
Service: + +
Product: +

Service: The staff was very helpful and kind.

Product: Good food for that price.

Overall 4/5

Review for Sailors Dinner Cruise

11-Mar-2015
Service: + +
Product: +

Service: Food was great. Service was good. Longer cruise would have been better.

Product: Thought it was a little expensive but it was good

Overall 4/5

Review for Captains Club Dinner Cruise

11-Mar-2015
Service: + +
Product: + +

Service: As below

Product: The dinner was lovely ad we had a great sever, so the service was excellent also. We had a great view where we were seared. We enjoyed the music also. Thanks for a great night!

Overall 5/5

Review for Captains Club Dinner Cruise

11-Mar-2015
Service: + +
Product: + +

Service: Had an excellent experience!

Product: Very nice...lovely evening!

Overall 5/5

Review for Captains Club Dinner Cruise

10-Mar-2015
Service: + +
Product: + +

Service: Putting aside frustrating difficulties in booking online when the system would not accept neither my nor my husband's credit card until the following day, the whole experience was excellent.

Product: Service and food were very good and the photographer was very accommodating in printing a second copy of one photo. Loved the 3 piece band and the dance music. Waitress very attentive and we guessed quite new at her job.

Overall 5/5

Review for Captains Club Dinner Cruise

10-Mar-2015
Service: + +
Product: + +

Service: Service and quality of food was second to none

Product: We'll definately be back - awesome night

Overall 5/5

Review for Gold Dinner Cruise

09-Mar-2015
Service: + +
Product: + +

Service: Online booking form very efficient, easy to use, and informative. We had already seen (on the website) at the time of booking that the dinner cruise would not be leaving from Circular Quay on the night of our cruise, but it was nice to specifically receive that information in the confirmation email we received in the week before the actual date. We live in Brisbane and having never taken a cruise on Sydney harbour before our choice of dinner cruise was made very much on the descriptions of the various companies on their respective websites, but it is quite obvious to us now having seen more closely what other companies offer that Captain Cook provides the best options and the best ships.

Product: Very efficient boarding arrangements quickly separating the gold and non-gold dinner customers. Welcoming drinks on the top deck was very nice but unfortunately the canapés were cold (not sure if they were meant to be cold, but my wife and I would have preferred them hot). However, the dinner itself was excellent with quite generous portions for all the courses. Our attendant was very friendly, courteous, and quick to address our needs despite her non-stop workload. Only small complaint we had was the volume of the musical accompaniment. It's good to have some light music in the background at dinner but this night it was quite loud and my wife and I often had difficulty in hearing what each other was saying (not the sort of atmosphere for intimate conversation!). Maybe this was more an issue for us as we had one of the closer tables to the stage, and may not have been a large concern for others further down the back of the room.

Overall 5/5

Review for Gold Dinner Cruise

09-Mar-2015
Service: +
Product:

Service: Wait staff were friendly and the atmosphere was perfect.

Product: The cuisine wasn't a wow factor especially for the amount paid. I've been on a few of your cruises and I think it'll be nice to have a different menu selection.

Response from Captain Cook Cruises: Thank you for your feedback on your Captains Club dinner cruise. We were happy to read that you found the staff friendly and the atmosphere good. We were disappointed to read your comments in regards to the food as we often receive compliments on our menus, and the choices available. We always monitor our customer feedback on our menu selections.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

08-Mar-2015
Service: + +
Product: + +

Service: Captain Cook Cruises is famous and belivable!

Product: the dinner is very excellent and price is attractive ,the view of out windows is perfect!

Overall 5/5

Review for Sailors Dinner Cruise

07-Mar-2015
Service: + +
Product: + +

Service: Fantastic!

Product: absolutely loved it! If you want to feel like a king and queen for the night this is the way to go. Will definitely be back to do this again.

Overall 5/5

Review for Gold Dinner Cruise

06-Mar-2015
Service: + +
Product: + +

Service: Good selection of cruises

Product: Perfect first night in Sydney. Lovely views and great atmosphere. Great service.

Overall 5/5

Review for Captains Club Dinner Cruise

05-Mar-2015
Service: + +
Product: +

Service: Good customer service on the phone, boarding crew gave uncertain/conflicting instructions, wait staff were excellent

Product: Entree and main were lovely, chocolate mud cake dessert tasted mass produced. Time upstairs on the open top deck was the highlight

Overall 4/5

Review for Captains Club Dinner Cruise

05-Mar-2015
Service: +
Product: +

Service: Would have liked more info when booking.didnt know we could join it at Darling Harbour.

Product: Didn't seem to know we had booked a bar package!

Overall 4/5

Review for Captains Club Dinner Cruise

03-Mar-2015
Service: + +
Product: + +

Service: Gold Star evening was MAGNIFICENT!

Product: Gold Star evening was MAGNIFICENT!

Overall 5/5

Review for Gold Dinner Cruise

02-Mar-2015
Service: + +
Product: + +

Service: Service was great

Product: Food was beautiful. Music was great. Staff were kind. Worth the money.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Mar-2015
Service: +
Product: +

Perhaps more detail of where to board the vessell would be helpful for tourists, maybe a map for optional download. We boarded at King Street wharf and as we had not been there before had difficulty finding the right location which made the evening stressful.

Overall 4/5

Review for Captains Club Dinner Cruise

02-Mar-2015
Service: +
Product: +

Service: I found it difficult to choose the right menu as I needed so many menu boxes opened to compare products. Thought I was buying the dinner for mail meal and dessert but bought main meal only. Howe Dr was able to purchase extra on the night, so turned out okay. We arrived at Circular Quay to find all tours were leaving from Darling Harbour for February. This was not mentioned in email I had received. Needed quick taxi trip across to King Street wharf.

Product: Complimentary champagne was a treat. Loved position on boat and not too noisy.

Overall 4/5

Review for Sailors Dinner Cruise

02-Mar-2015
Service: + +
Product: + +

Service: We are from Adelaide and have now been on a few captain Cook Cruises and have enjoyed everyone of them immensely.

Product: The service and the food are to us 10 out of 10

Overall 5/5

Review for Captains Club Dinner Cruise

01-Mar-2015
Service: +
Product: +

Service:

Product: Excellent experience, however we felt very rushed through so that we couldn't enjoy it properly.

Overall 4/5

Review for Gold Dinner Cruise

01-Mar-2015
Service: +
Product: +

Service: Good

Product: Good

Overall 4/5

Review for Captains Club Dinner Cruise

01-Mar-2015
Service: + +
Product: + +

Service: Excellent

Product: Excellent

Overall 5/5

Review for Gold Dinner Cruise

01-Mar-2015
Service: + +
Product: + +

Service: Great value for money

Product: Food was excellent

Really impressed with the service

Overall 5/5

Review for Sailors Dinner Cruise

01-Mar-2015
Service: + +
Product: + +

Service: im realy happy with dinner cruise. i will be back

Product: im realy happy with dinner cruise. i will be back

Overall 5/5

Review for Captains Club Dinner Cruise

01-Mar-2015
Service: +
Product: +

Service: The boat was lovely and a cruise with great views and fireworks. The boarding process was confusing, couldn't hear what the lady was saying.

Product: The food was good, enjoyed the music too and good service as well.

Overall 4/5

Review for Captains Club Dinner Cruise

01-Mar-2015
Service: +
Product: + +

Service: Service was very attentive.

Product: Made for a very special evening.

Overall 5/5

Review for Gold Dinner Cruise

01-Mar-2015
Service: + +
Product: +

Service: You're discounts, give me the opportunity to cruise with you. Thank you!

Product: No children should be allowed. They were running around everywhere including taking over the dance floor.

Overall 4/5

Review for Captains Club Dinner Cruise

01-Mar-2015
Service: +
Product:

Service: I did send in a comment the day after we had our Captain Cook Cruise.We did have a very enjoyable night ,the cruise itself was beautiful was a very calm night...the food and the entertainment were good, but the HERDING onto the cruise from the wharf, made one feel like a herd of goats...I know everybody just thinks they have to get on board,but if there was a queue system in place I am sure it would have been more pleasant for everyone..Everyone went onto the wharf when the ship came in and then all the Gold Pass ticket holders were called on for first entry..They had to push through the crowd,but before that the gangplank was being stood upon by everyone and they had to be removed off it. It was a disgusting experience....Why could there not be barriers for everyone to queue up a gold entry barrier and the normal barrier..This was very disappointing.

Product: Dinner was quite nice but there was nothing much suitable for children.

Overall 2/5

Review for Captains Club Dinner Cruise

28-Feb-2015
Service: + +
Product: + +

Service: Wow! Such an amazing service! Did not want the night to end!

Product: Wow! Such an amazing service! Did not want the night to end!

Overall 5/5

Review for Gold Dinner Cruise

28-Feb-2015
Service: + +
Product: + +

Service: Excellent food and service.

Product: Very happy with the food and service. Thank you

Overall 5/5

Review for Captains Club Dinner Cruise

27-Feb-2015
Service: + +
Product:

Service: Loved the cruise around the Harbour, it was so delightful to see the sights from our window view!

Product: I found our waitress Mayra was absolutely terribly! My partner even said I wished we had the other lady as she looks like she can't be bothered with us at all, and to even ask her for some more wine was like the most hardest thing on earth! She wasn't even to be found at times so I even got the nice waitress to get us some more bread! We met the couple next to us and they were even saying about our waitress being so terrible with the amount of money we paid! I'm a big believer in if you don't like your job, leave and be at a workplace your happy at, especially if your in the hospitality industry! Apart from the terrible bitch of a waitress I loved the food and the views from the boat! Thank you

Overall 1/5

Review for Gold Dinner Cruise

27-Feb-2015
Service: + +
Product: + +

The best dinner cruise I've ever been on. Cocktails while drifting past the opera house with the sunsetting in the background. Dinner while passing under the harbour bridge. Magical evening with attentive, professional staff, amazing food and one of the best cocktails I've ever had - the "John Cadman" Highly recommended.

Overall 5/5

Review for Sailors Dinner Cruise

27-Feb-2015
Service: + +
Product: + +

Service: nice

Product: Main meal Beef excellent, Fish needs improvement

Overall 5/5

Review for Sailors Dinner Cruise

27-Feb-2015
Service:
Product:

The service was horribly, on board the syney 2000 i had paid $150 per head for me and my girlfriend for a nice romantic night and it was nothing like that. We were suposed to be seated on the sky deck and to our supruse a private function had been booked over our seats. When enquiring were we are to be seated the staff had no idea where to direct us and would not get the manager, this was the night of the 17/2. Definitely will not come back onboard, your staff were rude and did not wish to help us at all.

Overall 2/5

Review for Gold Dinner Cruise

27-Feb-2015
Service: + +
Product: + +

Service: Great cruise, best value night out in Sydney

Product: Captain Cook worth another look, don't forget to book

Overall 5/5

Review for Captains Club Dinner Cruise

26-Feb-2015
Service: + +
Product: + +

Service: The cruise itself was BRILLIANT!!! We received attentive and friendly service, a first class meal and views to die for.

BUT the gentleman dressed as 'Captain Cook' who was outside your Circular Quay booth that morning 'supposedly' to provide information as well as customer service was arrogant, rude and overbearing. We were given MISINFORMATION on two counts which we thankfully double checked and found to be wrong. I don't know wether he was a staff member or an actor employed by your company but either way we were NOT impressed!!!!

Product: We were celebrating my husband's 70th birthday and the staff couldn't do enough to make us feel special! It really was a memorable evening! THANK YOU to all concerned!

Overall 5/5

Review for Gold Dinner Cruise

26-Feb-2015
Service: + +
Product: + +

Service: Staff very professional.

Product: The meal was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

26-Feb-2015
Service: + +
Product: + +

Service: awesome

Product: awesome

Overall 5/5

Review for Gold Dinner Cruise

25-Feb-2015
Service:
Product:

Service: This would have to be the worst cruise experience

Product: Not worth the money, things that were promised were not provided. Food came out cold and no one took our drinks order. I would never recommend captain cook cruises or the cc dinner cruise to anyone as I feel I wasted my money and ruined my wedding night by coming on this cruise

Overall 1/5

Review for Captains Club Dinner Cruise

24-Feb-2015
Service:
Product:

Service: Moving the dock from Circular Quay to Darling Harbour and NOT notifying me was uncool and it cost me money in a taxi to get there. The company very very unhelpful when I tried to reimburse for my out of pocket expenses,

Product: Over priced for what it is.

After spending a week in lovely Sydney, I could see that I was better off to take a Ferry to Darling Harbour and eat in a local restaurant. Instead of spending so much money on mediocre food. Every other meal we had in Sydney was superb, but simply asking our hotel concierge for recommendations.

I would never recommend this tour to anyone.

Overall 1/5

Review for Starlight Dinner Cruise

23-Feb-2015
Service:
Product: +

Service: went as a couple to celebrate our anniversary. . We're greeted well however thats about it... the waitress was so busy that she kept forgetting our orders and we had to wait while we watched others eat their dinner.. we ordered extra drinks and could see that they were made and we're sitting at the bar counter for over 15 mins before the waitress could bring them to us.. people had almost finished their desserts while we were waiting for our main course to be served.... after waiting forever we were finally at our last course when the waitress comes and tells us that if we were to get off at circular quay she has to run to get our bill for the drinks so that we can get off... we couldnot even finish our desserts because everything was served so late there was not enough time to enjoy the full meal....

Product: Well maintained cruise... good decor and ambiance and good music

Overall 4/5

Review for Captains Club Dinner Cruise

23-Feb-2015
Service: +
Product: +

Service: Only suggestion is at the gate...rather embarrassing for people like us who weren't 'gold' members being herded to one side to wait as we must have been at the wrong one, although mo signs to indicate this.

Product: Good night...drinks service a tad slow at start, but soon picked up.

Overall 4/5

Review for Captains Club Dinner Cruise

23-Feb-2015
Service: + +
Product: + +

We celebrated our 35th wedding anniversary and had a great time. Food and drink all excellent. Onlyn small negaitive was our waiter. Very very slow and a little unattentive. We had to confirm our orders three and four times.

Overall 5/5

Review for Captains Club Dinner Cruise

23-Feb-2015
Service: + +
Product: + +

Service: I've been on several Captain Cook Cruises and have enjoyed every one of them well worth the money.

Product: What a great night and excellent food and wines. Really pleased and staff made a it special for my wife and I.

Overall 5/5

Review for Gold Dinner Cruise

23-Feb-2015
Service: +
Product: +

Service: good service

Product: good service

Overall 4/5

Review for Captains Club Dinner Cruise

23-Feb-2015
Service: + +
Product: + +

Service: The staff went out of their way to accommodate us and our issues were taken care of in a timely manner it was awesome I have recommended this to friends

Product: It was the best night, I had the best time it was so magical.

Overall 5/5

Review for Gold Dinner Cruise

23-Feb-2015
Service: +
Product:

Service: Staff were absolutely excellent.

But the whole ordeal was really rushed and i feel wasnt worth the money and we received a discount On the price.

The cruise wasnt long enough by the time we boarded and got started it was at least 30 min late and we docked as we were eating desert we were highly dissapointed with that.

Food was good but no where near enough.

Product: Food was good but not enough the entire experience felt rushed and was too fast.

Staff were excellent but you could tell they were under pressure to pump out the food quick.

Not enough time to soak up the scenery eat and gave a few drinks.

Overall 2/5

Review for Gold Dinner Cruise

22-Feb-2015
Service: + +
Product: + +

Service: Fantastic!

Product: Beautiful food and fantastic service. Had an amazing Valentines day dinner.

Overall 5/5

Review for Gold Dinner Cruise

22-Feb-2015
Service: +
Product: +

Service: The service was very good but for a 6 course dinner with matching wines, it was too rushed to the point where we asked the waitress to give us a little break after the 3rd course.

Product: I think it could go for a little longer - we were 10 minutes late departing & we were back 1/2 hr earlier than expected. Otherwise, a very pleasant experience.

Overall 4/5

Review for Gold Dinner Cruise

22-Feb-2015
Service: + +
Product: + +

Service: Service was fast and efficient

Product: Meal was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

22-Feb-2015
Service: +
Product: + +

Service: The experience was great. Really enjoyed cruising around the harbour. The band was a little out of synch with the crowd. Guess were mostly under 50.

Product: The atmosphere, food and drinks were great. The staff was very attentive. City view and opera house were woderful. I would recommend this to anyone visiting Sydney..

Overall 5/5

Review for Gold Dinner Cruise

22-Feb-2015
Service: + +
Product: + +

Service: Very easy to book and join the ship

Product: Very pleasant experience

Overall 5/5

Review for Captains Club Dinner Cruise

21-Feb-2015
Service: + +
Product: +

Service: Excellent service from staff very polite

Product: Food was great but proportions we're small and still hungry

Overall 4/5

Review for Captains Club Dinner Cruise

21-Feb-2015
Service: +
Product: +

Service: Very good service and excellent crew

Product: Very satisfying evening great night.

Overall 4/5

Review for Captains Club Dinner Cruise

21-Feb-2015
Service: + +
Product: + +

From once you entered the ship and until you disembarked the service was of highest quality and more than what we expected. The staff made the night memorable!

Overall 5/5

Review for Gold Dinner Cruise

21-Feb-2015
Service: + +
Product: + +

It was my first time to board such a nice dinner cruises. It was awesome experience on valentine's day.

Overall 5/5

Review for Captains Club Dinner Cruise

21-Feb-2015
Service: +
Product: +

Service: Good

Product: Enjoyed

Overall 4/5

Review for Captains Club Dinner Cruise

21-Feb-2015
Service: +
Product:

Service: The singer was far too loud spoilt our evening. As we were right next to stage

Product: Music far too loud .

Overall 2/5

Review for Starlight Dinner Cruise

20-Feb-2015
Service: + +
Product: + +

Service: Loved it

Product: Loved it

Overall 5/5

Review for Captains Club Dinner Cruise

20-Feb-2015
Service: +
Product: +

Service: very slow serving to start off with but it eventually improved. Friendly staff but they were literally "running" around ... not really a very romantic setting/ambiance ...

Product: Good food

Overall 4/5

Review for Captains Club Dinner Cruise

20-Feb-2015
Service: +
Product: + +

Service: Company and service was great!

Product: The dinner was great and the service was fantastic. Would do again.

Overall 5/5

Review for Gold Dinner Cruise

19-Feb-2015
Service: +
Product:

Service: Too slow in drink service

Product: Drink service was too slow and staff needed to have better English skills

Response from Captain Cook Cruises: Thank you for your feedback of your Captains Club Dinner Cruise with us. We were disappointed to read your comments about the staff and the drinks service, as we do employ a range of nationalities across our hospitality team and we have an in-house training program to educate and ensure our team deliver professional customer service. We are sorry on this occasion we did meet your expectations.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

16-Feb-2015
Service: + +
Product: + +

Service: The service was outstanding . The cruise itself was magical and the food was absolutely wonderful . . The gold Dinner Cruise is worth paying the little extra for . We were treated and made to feel quite special . If you go to Sydney this a must

Product: The service was outstanding . The cruise itself was magical and the food was absolutely wonderful . . The gold Dinner Cruise is worth paying the little extra for . We were treated and made to feel quite special . If you go to Sydney this a must

Overall 5/5

Review for Gold Dinner Cruise

16-Feb-2015
Service: + +
Product: + +

Service: Fabulous way to see the harbour. Would recommend the window seating as you can just sit and chill out and watch the panaroma unfold with the best views for photos.

Product: The food was excellent and the service was also fantastic. Every crew member smiled, were non intrusive with exceptional manners. (Loved that they all smiled and were happy to be on board)

Overall 5/5

Review for Captains Club Dinner Cruise

15-Feb-2015
Service: + +
Product: + +

Service: Excellent service, view and food

Product: Excellent view, highly recommend! Food was amazing as well - surpassed my expectations.

Overall 5/5

Review for Captains Club Dinner Cruise

14-Feb-2015
Service: + +
Product: + +

Service: Cannot find a reason to complain!

Product: Same as above all in all Excellent

Overall 5/5

Review for Captains Club Dinner Cruise

14-Feb-2015
Service: + +
Product: + +

Service: could not be faulted

Product: absolutely wonderful and was very professionally organised

Overall 5/5

Review for Captains Club Dinner Cruise

14-Feb-2015
Service: + +
Product: + +

Really enjoyed the cruise - particularly the drinks and nibbles on the upstairs deck at the beginning...

Overall 5/5

Review for Gold Dinner Cruise

14-Feb-2015
Service:
Product:

Service: My husband and I got on at Darling Harbour and on the website it indicates that the boat would return there after guests are dropped off at Circular Quay. We felt we had been short changed in terms of full time on the boat. Very disappointing and misleading for the money we paid for the cruise.

Product: Due to a staff member serving being on his very first shift the service provided was not up to standard and was also very slow. As this was my birthday treat I felt very frustrated by the delays as this staff member came to terms with what he needed to do. Very disappointing.

Overall 2/5

Review for Captains Club Dinner Cruise

11-Feb-2015
Service: +
Product: +

Service: I didn't really appreciate the complicated/lengthy documents explaining when and where I had to be. A ticket should be much simpler, less wordy.

Product: Meal was on the light side in terms of quantity and mostly just meat. Hard to get waitresses attention at times. But we enjoyed our cruise.

Overall 4/5

Review for Sailors Dinner Cruise

11-Feb-2015
Service: + +
Product: + +

Service: Staff friendly and service efficient, food delicious.

Product: Best to have just piano playing.

Overall 5/5

Review for Gold Dinner Cruise

11-Feb-2015
Service: + +
Product: + +

Service: N/A

Product: N/A

Overall 5/5

Review for Gold Dinner Cruise

11-Feb-2015
Service: + +
Product: + +

Service: Service was great

Product: Regarding the dinner cruise we went on Saturday 22nd November 2014 , thank everyone for the great food and service, all our crew had a very enjoyable evening

Mary Wilkinsons Real Estate

Overall 5/5

Review for Captains Club Dinner Cruise

10-Feb-2015
Service: + +
Product: + +

Service: Very professional, excellent service, helpful staff, great entertainment, delicious meal, nice wine .... Perfect night!

Product: Wonderful service, great entertainment, boat was clean and in great condition. Top deck amaizing, window seat experience amazing. Will do again in the future.

Overall 5/5

Review for Captains Club Dinner Cruise

09-Feb-2015
Service: + +
Product: + +

Service: Great staff - prompt and friendly

Product: Great food, excellent value for money

Overall 5/5

Review for Gold Dinner Cruise

09-Feb-2015
Service: + +
Product: + +

Service: superb - exceeded expectations

Product: Food & service excellent - thanks

Overall 5/5

Review for Captains Club Dinner Cruise

09-Feb-2015
Service: + +
Product: +

Service: We went on a night that wasn't busy so it was good to be able to talk without shouting over everyone else. The music was good and of course the views amazing. My sister-in-law from England had a fantastic 50th birthday dinner.

Product: The food was fantastic. $15 is fine for entree although it's a bit much for dessert if you want that extra.

Overall 4/5

Review for Sailors Dinner Cruise

08-Feb-2015
Service: +
Product: +

Service: We have been on a few dinner cruises and always found it to be a pleasant experience.

Product: The food is great but do feel they are small servings for the price you pay we feel they could be bigger other than that we loved it.

Overall 4/5

Review for Captains Club Dinner Cruise

08-Feb-2015
Service: + +
Product: + +

The cruise was for my mother's 80th Birthday - a table was specially set up on the lower deck so that she did not have to negotiate the stairs.

Overall 5/5

Review for Captains Club Dinner Cruise

07-Feb-2015
Service: + +
Product: + +

Service: Excellent

Product: Excellent

Overall 5/5

Review for Sailors Dinner Cruise

07-Feb-2015
Service: + +
Product: + +

Service: Really efficient and polite members of staff

Product: We had a terrific evening with great entertainment and really good food

Overall 5/5

Review for Captains Club Dinner Cruise

06-Feb-2015
Service: + +
Product: +

Service: Good

Product: Good

Overall 4/5

Review for Captains Club Dinner Cruise

06-Feb-2015
Service: +
Product:

Service: We enjoyed the cruise.

Product: Our meal was below standard compared to previous meals we had on earlier cruises with Captain Cook. Needed more choices and served "hot"

Our waiter was excellent!

Overall 2/5

Review for Starlight Dinner Cruise

06-Feb-2015
Service: +
Product: +

Service: The star light dinner is what I would recommend to friends. But you need to book with a window seat if it is a couple to enjoy the night. If captain cook cruises can tell people that and offer specials as a combo will attract more customers.

Product: The staff were excellent in service attitude and accommodating to our needs throughout the night

Overall 4/5

Review for Starlight Dinner Cruise

05-Feb-2015
Service: +
Product: + +

Service: Good

Product: Perfect!

Overall 5/5

Review for Gold Dinner Cruise

04-Feb-2015
Service: +
Product: + +

Service: It was very easy to book our cruise but as we booked in two separate bookings, our tables were set separately. When we got to the ticket office, we were told to tell the maître de that we wanted to have our guests on the same table. When we boarded, we were told that the booking office were supposed to organise the table sizes. Maybe a lack of communication?

Product: The service, food and drinks on the cruise were excellent. We could not have been looked after any better. The music was great as well.

Overall 5/5

Review for Captains Club Dinner Cruise

03-Feb-2015
Service:
Product: +

Orders were wrong, waiters had to be re asked the same thing repeatedly, it was hard to get someone to serve you!

Overall 4/5

Review for Captains Club Dinner Cruise

03-Feb-2015
Service: + +
Product: + +

Service: The food was wide ranging, more than adequate and well prepared and presented. I would rate your cruise/dinner package excellent to superb.

Product: Your Gold Dinner Cruise was excellent. We would gladly recommend it to anyone.

Overall 5/5

Review for Gold Dinner Cruise

03-Feb-2015
Service: +
Product:

Service: Over all had a good night, but maybe not enough staff service hard to get. Would have liked to have a cup of coffee or tea with my dessert. Had paid for open bar had trouble finding someone to get us a drink. The people next to us waited for ever to get their meal we were having dessert. They sounded like tourists so what an impression they would take away and tell their friends - not good - sorry not for the that sort of money

Product: Poor Service

Overall 2/5

Review for Captains Club Dinner Cruise

03-Feb-2015
Service: + +
Product: + +

Service: Well organized

Product: Courtesy and excellence

Overall 5/5

Review for Captains Club Dinner Cruise

03-Feb-2015
Service: +
Product: + +

Service: On behalf of my sister and brother in law i can let you know that they were really satisfied with the service on board.

Product: On behalf of my sister and brother in law I can let you know that they enjoyed their cruise immensely. They were really impressed with their meal and service. I can highly recommend this particular cruise.

Overall 5/5

Review for Gold Dinner Cruise

02-Feb-2015
Service: + +
Product: + +

Great seating for 2 just a row away from the window seats. Attentive staff member with her ready smile( I think she was an Italian girl). A good number of choices for each of the 3 courses and EXCELLENT food. Lovely music in the background. Consideration in getting best vantage point as a boat, for fireworks. Nice touch to bring my pavlova out with a candle and have staff sing to me. Much appreciated. A wonderful end to my school holidays before another gruelling teaching year, and a great pre-birthday celebration. Thanks.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Feb-2015
Service: +
Product: +

Service: Cruise was good ....

Service was poor could not get a drink that's even water .

Product: Our sweets were not serived until we got back to c.q after paying 100dollars and there was 6 of us ,we had To go on to D. H then we had to walk to town hall

Not happy jan.

Overall 4/5

Review for Captains Club Dinner Cruise

02-Feb-2015
Service: + +
Product: + +

Service: Well organised and pleasant cruise

Product: Excellent dinner ! We'll be back next time we're in Sydney.

Overall 5/5

Review for Captains Club Dinner Cruise

02-Feb-2015
Service: + +
Product: + +

The Service as fantastic, the staff so lovely. We had a great time

Overall 5/5

Review for Captains Club Dinner Cruise

02-Feb-2015
Service: +
Product: +

Service: Good cruise

Product: Cheesecake wasn't very good - too stodgy!!

Overall 4/5

Review for Starlight Dinner Cruise

01-Feb-2015
Service: + +
Product: +

Service: no trouble to change the pick up point last minute on the phone

Product: food, service were excellent. music was bit loud we could have much conversation.

Overall 4/5

Review for Captains Club Dinner Cruise

01-Feb-2015
Service: + +
Product: + +

Service: Fantastic service, all staff amazing!

Product: Was amazing, wonderful way to spend a birthday

Overall 5/5

Review for Captains Club Dinner Cruise

01-Feb-2015
Service: + +
Product: + +

Service: Excellent evening

Product: Food and service was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

01-Feb-2015
Service: + +
Product: + +

Service: There is always a great atmosphere on board. The staff are friendly and helpful. The cruises are good value for money.

Product: Once again we were celebrating our wedding anniversary. We love the live music and singing which gives us the opportunity to be up and dancing. The food is usually good quality, well presented and pleasantly served. No place better to be than on Sydney Harbour!

Overall 5/5

Review for Captains Club Dinner Cruise

01-Feb-2015
Service: + +
Product: + +

Service: we returned - second time in 4 weeks - just a wonderful evening

Product: Food was really good value, entertainment fine. Sister's birthday - a very memorable night out.

Overall 5/5

Review for Captains Club Dinner Cruise

01-Feb-2015
Service: +
Product: +

Service: Told to be at Kings Warf 30 minutes before but there was no point, sitting in the heat was unpleasant. But once on board the staff were so lovely.

Product: Food was OK, view amazing, entertainment average. Overall fun but probably not worth the money spent.

Overall 4/5

Review for Captains Club Dinner Cruise

31-Jan-2015
Service:
Product:

Service: There were not enough vegetables with the main meal. The roast chicken we had was very ordinary.

The bill was presented at the last minute, just as other guests were disembarking.

Product: See above comments.

Response from Captain Cook Cruises: Thank you for your feedback on your Captains Club Dinner Cruise with us. We were disappointed to read that the food did not meet your expectations as this is always rated very highly by all our guest. We appreciate the comments in regards to the timing of the bill and will notify our hospitality team to ensure our service is consistent. Once again thank you for your feedback, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

31-Jan-2015
Service: +
Product: +

Service: Great food, music and atmosphere.

Customer service very good.

Product: Great food, music and atmosphere.

Customer service very good.

Overall 4/5

Review for Captains Club Dinner Cruise

31-Jan-2015
Service: + +
Product: + +

Service: Proficient at all times

Product: We loved it and will be going again in the future

Overall 5/5

Review for Captains Club Dinner Cruise

30-Jan-2015
Service: + +
Product: + +

Service: Greatvcruisevand friendly staff

Product: Great food and good value for money

Overall 5/5

Review for Captains Club Dinner Cruise

28-Jan-2015
Service: +
Product: + +

Service: The service was great.

Product: Good selection of food and drinks.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise with us on Sydney Harbour. We were delighted to read that you found the service great with a good selection of food & drink.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

28-Jan-2015
Service: + +
Product: + +

It was lovely. They were very helpful and attentive the entire night. Always had a smile on their face

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you found the staff helpful and attentive and that you enjoyed yourself overall. Thank you for your feedback, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

27-Jan-2015
Service: + +
Product: + +

Service: Lovely services

Product: Amazing meal and matching drinks. We thoroughly enjoyed it.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you found the staff lovely, the meal amazing and enjoyed yourself overall.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

26-Jan-2015
Service: + +
Product: + +

Service: superb service and value for money

Product: would do this again - and have done previously several times. Always enjoyable

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you found the service superb and the cruise value for money. We look forward to welcoming you aboard again soon!

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

26-Jan-2015
Service:
Product:

Service: the staff could not speak english properly and were hard to understand .And forgot some of our request,

Product: The entertainment was average and the food was very average ,The dining chairs so hard and uncomfortable.Sadly unsatisfied it was my birthday and we spent $340,00 for our cruise and meal and left hungry and unsatisfied .The only consolation is that Sydney Harbour is beautiful

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise with us on Sydney Harbour. We were disappointed to read your comments as we have recently renovated the Sydney 2000. We are sorry that your expectations were not met for the live entertainment and food, as this is one of our most popular and highly rated dining cruses and we agree Sydney Harbour is magnificent.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

25-Jan-2015
Service: + +
Product: + +

Service: Excellent will definely come back

Highly recommend

Product: Very good

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise, it is greatly appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

24-Jan-2015
Service: + +
Product: + +

Service: Very good service with high quality food and professional service attitude.

Product: very fair price and it is worthy.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you enjoyed the professional staff, found the food high quality and the cruise value for money.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Sailors Dinner Cruise

24-Jan-2015
Service: + +
Product: + +

Service: Excellent service, staff really friendly and efficient.

Product: Good choice, of food, well cooked and presented.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you found the staff friendly and efficient with excellent customer service and that the food was well presented.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

24-Jan-2015
Service: +
Product:

Service: Service was just okay..

Product: Sailors dinner is not enough for an adult person. On the top of that, no entree or desert, quite depressing. Money paid for this dinner was waste, just view from cruise was great.

Response from Captain Cook Cruises: Thank you for your recent review of your Sailors Dinner Cruise with us on Sydney Harbour. We were delighted to read your comments in regards to the service. We were disappointed to read your comments about the product as this cruise is just that a main course, with the options for guests to purchase desert if they wish. This information is clear on our website and menu downloads. If you would like a 3 course meal then the Captains Club Dinner would be a much better options for our guests. We agree that the views are amazing. Thank you for your feedback, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Sailors Dinner Cruise

24-Jan-2015
Service: + +
Product: +

Service: We felt good for everything.Your staffs were kind enough for us,and atmosphere from the ship was very wonderful.I joined in your cruise at last night in Sydney,so we had special time.Thanks a lot!

Product: We had a late lunch at another restaurant,so we weren't so hungry.

But I tried salmon,it is very tasty.If I was in hungry ,I felt better.

It is not because of you.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you found the staff kind, the atmosphere wonderful and enjoyed the food. We agree that this is a great treat for your last night in Sydney.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 4/5

Review for Sailors Dinner Cruise

24-Jan-2015
Service: + +
Product: + +

Service: The scenery was spectacular.

Product: The meal was rushed, but delicious.

Response from Captain Cook Cruises: Thank you for your comments of your Dinner Cruise with us. We were delighted to read that you enjoyed the scenery and found the food delicious. We have made our Hospitality Team aware of your timing comments. Our staff appreciate your feedback.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Sailors Dinner Cruise

24-Jan-2015
Service: + +
Product: + +

there was a mix up with our original reservation, but the treatment you gave us on the cruise more than made up for that. Thank you all so much for our beautiful evening!!!

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you enjoyed the customer service onboard and that you had such a beautiful evening.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Starlight Dinner Cruise

23-Jan-2015
Service: + +
Product: + +

Service: Fantastic cruise. Friendly, polite staff. Thoroughly recommended.

Product: Excellent service. Delicious food. Great staff. Will definitely book again.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Dinner Cruise. We were delighted to read that you found the staff polite & friendly with excellent service, the food delicious and the overall cruise fantastic. We look forward to welcoming you aboard again soon!

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

23-Jan-2015
Service: + +
Product: + +

Service: The onlinebooking worked perfect, altough we booked in the very last minute, like 4 hours before.

Product: It was so amazing on the cruise! Friendly stuff, nice food, and an awesome view! So romantic :-) I really enjoyed it

Response from Captain Cook Cruises: Thank you for your recent feedback of your Captains Club Dinner Cruise. We were delighted to read that the booking process online was smooth and that you found the staff friendly and that the food was nice. We agree that the views are fantastic.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

23-Jan-2015
Service: + +
Product: + +

Service: Very well run cruises make for an enjoyable cruise.

Product: A most enjoyable dinner and evening on Sydney Harbour.

Response from Captain Cook Cruises: Thank you for your recent feedback of your Captains Club Dinner Cruise, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

22-Jan-2015
Service: + +
Product: + +

great night wonderful staff will be doing another cruise next year when wecome back to sydney

Response from Captain Cook Cruises: Thank you for your recent review of your Captains Club Dinner Cruise with us on Sydney Harbour. We were delighted to read that you were greeted with wonderful staff and look forward to welcoming you aboard again soon.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

21-Jan-2015
Service: + +
Product: + +

Service: Loved the fact that the ship stopped in Darling Harbour, so it was closer to our hotel.

Product: It was a really special 40th wedding anniversary for us. The staff were great and very friendly. The meal was lovely and the band was also quite nice.

Response from Captain Cook Cruises: Thank you for your recent review of your Captains Club Dinner Cruise with us on Sydney Harbour. We were delighted to read that you choose to celebrate your wedding anniversary with us and that you enjoyed the food and the service.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

21-Jan-2015
Service: + +
Product: + +

Service: The ship was great and the evening was perfect. I will recommend this dinner cruise to others.

Product: A great evening and the service and staff where excellent.

Response from Captain Cook Cruises: Thank you for your recent review of your Gold Dinner Cruise with us on Sydney Harbour. We were delighted to read that you enjoyed the vessel and that the customer service was excellent.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

21-Jan-2015
Service: + +
Product: + +

Service: Just excellent

Product: So nice and amazing dinner!

Response from Captain Cook Cruises: Thank you for your feedback of your recent cruise with us on Sydney Harbour, it is greatly appreciated

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Sailors Dinner Cruise

21-Jan-2015
Service: + +
Product: + +

Service: Very nice cruise and food and music as be4 3 years ago.

Product: Very good food and excellent waiter service ( better than 3 years ago). Nice Music to dance to and friendly staff. Cruise was ended a bit quick we felt but apart from that we totally enjoyed it once again. Waiter we had was excellent :-)

Response from Captain Cook Cruises: Thank you for your recent review of your Captains Club Dinner Cruise with us on Sydney Harbour. We were delighted to read that you found the food very good, the customer service excellent and enjoyed the music.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Captains Club Dinner Cruise

21-Jan-2015
Service: + +
Product:

Service: All good.

Product: Chicken meal very average in terms of portion size and quality, in fairness came for the views not the food.

Response from Captain Cook Cruises: Thank you for your feedback on you recent review of your Captains Club Dinner cruise. We were delighted to read that you enjoyed the service and appreciate your feedback on the food. We agree the views are fantastic.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Captains Club Dinner Cruise

21-Jan-2015
Service: +
Product: +

Service: Service was ok but forgot our desert order. Food was good. Entertainment was good.

Product: Perhaps you would like to probe a bit more on food, entertainment etc. This survey will not give you very much insight. Cheers

Overall 4/5

Review for Captains Club Dinner Cruise

21-Jan-2015
Service: +
Product: +

Service: The ladies at the window when i had to grab my tickets had given me my tickets plus another person's ticket. I had to run off to go on the boat so I only realised this when I checked the tickets. I got more than what I needed.

Product: food was good.

Response from Captain Cook Cruises: Thank you for your feedback on you recent review of your sailors dinner cruise. We were delighted to read that you enjoyed the food and appreciate your comments in regards to the service.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 4/5

Review for Sailors Dinner Cruise

21-Jan-2015
Service: + +
Product: + +

Service: It was fantastic night for us. We got the live bands and kind staff around us all night, they even gave us a big surprise at the end. We both enjoy the food and service Captain Cook Cruises provided. Highly recommend for your special day. Awesome!!!

Product: Nice food! So delicious!

Response from Captain Cook Cruises: Thank you for your feedback on your Gold Dinner Cruise with us on Sydney Harbour. We were delighted to read that you enjoyed the live band, found the staff kind and the food delicious.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 5/5

Review for Gold Dinner Cruise

21-Jan-2015
Service: +
Product: +

Service: My wife and I did the night time dinner cruise with a pick up at Darling Harbour. Staff were all great and we had a lovely night.

Product: Dinner was delicious and the matching wines just perfect. The young lady who was looking after us was lovely and the view from the window of the harbour was beautiful. The only negative to mention was the service seemed a little rushed and once we off loaded the Circular Quay guests the service became almost non existent while the staff started cleaning up. We sat there a little lost and I had to get their attention to order a coffee, apart from that I would highly recommend this cruise to anyone wanting a romantic night out on the beautiful Sydney harbour.

Response from Captain Cook Cruises: Thank you for you recent feedback on your Gold Dinner Cruise with us on Sydney Harbour. We were delighted to read that you found the dinner delicious as well as the matching wines, found the customer service lovely and harbour beautiful.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 4/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: + +
Product: +

Service: Great service and love the dinner cruises, second time

Product: Food was good but there is room for improvement I think

Overall 4/5

Review for Starlight Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Overseas visitor very impressed

Product: Dinner was quality and complemented the cruise nicely

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Wonderful service highly recommended

Product: Wonderful food and value

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Been on 4 of your cruises now and have another booked with large party on the 3rd march, so far been very happy with all of them, happy with service and impressed by food, look forward to my next and hope it is just as good :)

Product: Fantastic atmosphere, great music, great staff, great food really enjoyed our night !

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: I really loved the experience , the dinner cruise was excellent , the food really first class , the service was great

Product: The whole experience was excellent , if ever in sydney again , it would be top of my list of things to do ,

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: If we could have more staff on board, we might not needed to wait for our drink order.

Product: Even though main salmon dish was a bit dry, we really had nice time. We really live music as well.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Fantastic night, Excellent Service

Product: Dinner was very nice, we all enjoyed it.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: Ok.

Product: We had 5 people in our party. We were seated promptly and received a glass of wine, after that the service went downhill. Waited 10 -15 minutes before a waiter even looked our way. And that's all she did was look our way. We had to get our own bread. Finally after 20 - 25 minutes our waiter finally made their way to our table only to inform us that they did not have enough menus to go around then started to leave, we had to stop her so we could at least order our drinks. Which took another 10 minutes to get. All the tables were starting to get their food and we still had not received a menu. Finally after dinner was all done, which was very good, we received our bill, which their should not have been any other charges being that we paid extra already for drinks. This took over 20 minutes to finally get resolved. We were told our check was confused with table next to ours . This table was never occupied my anyone.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: everything was excellent. The service was great and we have recommended this cruise to many of our friends.

Product: food fantastic and service fantastic.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: +

Service: Lovely to see different views and cruise around not having to worry about traffic or anything else. great view, great experience.

Product: Entrée with salmon could of been a bit bigger however after the main meal we were satisfied. lovely meals, thankyou.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: A very enjoyable evening in great company. The service was excellent, staff were very attentive and the food and wine kept coming! Only one small mishap occurred when our waitress was serving the liquor coffees, my wife's ended up in her lap as it was being placed on the table. With hindsight, a tall glass cup sitting on a small saucer isn't the most stable of things to serve a hot drink in on a moving boat. A less elegant but more practical solution would be to dispense with the saucer allowing the staff to hold the handle of the cup. This didn't in any way spoil what was a brilliant experience and one that we would certainly repeat on our next visit to Sydney.

Product: The food and wines were of a very high standard with suitably sized portions. The whole evening was very well paced allowing plenty of time to enjoy the harbour.

Overall 5/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: When checking in for the dinner cruise, the girl who served me came across as abrupt and rude. The staff on the boat were great, our waitress couldn't do enough for my son, who has allergies, however, I felt as though they could have came over to the table more often to refill drinks

Product: Food was delicious, I was pleasantly surprised by the quality and would definitely return for a dinner cruise

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: we enjoyed it very much

Product: Iam gulton free and the food was great Thank you

Overall 5/5

Review for Starlight Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

service was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: The reservations process is easy and the staff manning the phones are polite and helpful

Product: The drink included causes some confusion. We were given a glass of champagne on arrival without ever being told this was our one included drink. We should have been able to choose what we wished to drink for our included drink and not just be given a glass of champagne. When we found out this was our included drink we advised the waitress that we would have preferred a beer - which was an option - and this seemed to cause a big problem? The wait staff was not impressive but the meals were quite good. Again not being asked how we would like our steak cooked was a bit unusual as some people do not like their steak rare.

Overall 4/5

Review for Sailors Dinner Cruise

20-Jan-2015
Service: +
Product:

Service: Cruise itself was good, with obviously great harbour scenery, and we had an excellent clear night which helped make the occasion for our interstate guests. Overall, it was overpriced - see comments below.

Product: While the cruise itself was good, food and service let it down. Service was rather rushed. We had to continually ask for our drinks to be topped up. Perhaps they were short staffed, but it was actually a very quiet night for customers anyway, so no real excuse there. Canapes were nice and main course (steak) was good, but lobster was overcooked and not enjoyable. Can't really recall the desert. And, they should not call coffee a course in the degustation menu.

Overall 2/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service and cruise was exceptional thank you for the experience

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: +

Great Service

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: Service was good.

Product: Guests need to be aware via an announcement before the ship stops at the various stops. We had thought that we had missed the Darling Harbour disembarkment which, much to our distress, only lasted a few minutes. We thought we would then have to make our way from Circular Quay to Darling Harbour. All of this could have been avoided by a simple, clear communication to everyone on board.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: + +

The process prior to boarding, i.e. waiting on the wharf, was a bit disorganised.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service:
Product:

Service: Drink services was poor

Product: The food was terrible, it was boring and tasteless like hospital food.

Dessert ran out and was only served from one end. We were really disappointed.

On an up point .... the music was good.

Overall 1/5

Review for Buffet Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Very good service & pleasant waitress.

Product: All food was lovely, but quantity was small for the price. Wines included were good.

Overall 5/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Nice Service

Product: Good dinner

Overall 5/5

Review for Sailors Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: It was ok - would like it to have been better. Staff were brilliant (especially the man in charge) - it was soooooo hot up there air con wasn't working which made things really unpleasant and the food was average

Product: food needs work

Overall 4/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Everything from the internet booking to diembarking following the cruise went extremely smoothly, with friendly helpful staff and relaxed atmosphere. Well done.

Product: The dinner was nicely presented and met our expectations. The entertainment was not our primary purpose, but was enjoyable. All in all a very satisfactory experience. Thank you.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: A little disappointed that it was not possible to book more than 1 week in advance.

Product: Ambience was good; food was good. I felt a little cheated as I'd paid premium prices for a window seat and in fact the patronage was so light I could have had a window seat without the premium price!

Overall 4/5

Review for Starlight Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Friendly

Product: Loved it. Great food and great service

Overall 5/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: it was a gift a to my in laws with their friends. they had much fun and were extremely happy with the service and food.

Product: excellent

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: did there best to accommodate my fussy eating

Product: nice food good service

Overall 4/5

Review for Gold Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: The waiter we had struggled a bit with understanding English and was hard to understand

Product: The air conditioning wasn't working so it was quite uncomfortable but apart from that it was a lovely meal - I htought the singer maybe started a bit early, maybe just the pianist for the first hour of the cruise

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: +
Product: +

Service: Ok

Product: Ok

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: wonderful atmosphere and service

Product: all dish,s were well presented and tasted great, served with good wines and port

Overall 5/5

Review for Gold Dinner Cruise

20-Jan-2015
Service:
Product: +

Service: Originally booked the sunset cruise, but was told the wrong dock. Got it changed to the latter cruise instead when it was apparent we would not make it to the other dock in time.

Product: Dinner was good and view was nice. A little too much of a party cruise at the end though.

Overall 4/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service:
Product:

Service: The desert is not very nice.

I only go on the cruise to dance but thepast few times i have gone there was not even one slow dance song even though there were plenty of couples and anniversaries.

Courses should be spaced out a little especially desert and main

Product: See comment above

Overall 2/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Service: Great service, easy to book online.

Product: Enjoyed the 3 course meal, great entertainment. Despite the bad weather we has a great time, luckily the rain stopped to take photographs.

Overall 5/5

Review for Captains Club Dinner Cruise

20-Jan-2015
Service: + +
Product: + +

Apart from the wait to get on board, everything was really good

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Excellent customer service and experience

Product: Food was great and so was the service

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: It was my daughter's 18th birthday celebration. We were arranged to the best table close to the stage. The waitress served us was well mannered and helpful. Singer and music were great.

Product: The food quality were surprisingly good (usually did not expected much on food quality provided on ships)

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: see below

Product: My wife and I regularly take the Dinner Cruise and always enjoy the experience.

We recommend it to friends who are complimentary.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: +
Product: +

Service: Enjoyable

Product: Service was great. Food was nice. Overall we had a lovely evening.

Overall 4/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Yes, very good and met all expectations

Product: Food and all was good. Just not used to the 2 hour time frame, felt rushed.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

The only problem it was too short, another hour would have been good.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Because there were very few people on the cruise we had a great window seat view and brilliant access to the outside deck.

Product: Great food, great service. Thank you to staff for the dessert for our wedding anniversary. The live music was fantastic. Very approachable and friendly.

Overall 5/5

Review for Sailors Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Just awesome

Product: :)

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: +
Product: +

Service: Service was very prompt & pleasant

Booking on line was very easy

Product: Cruise was very good - impressed with the size of the vessel.

The food was ok but would not rave about it..

overall good thank you

Overall 4/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: +

Everything was perfect. The staff was very friendly.

Thanks from Spain!

Overall 4/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Staff were awesome

Product: Was a fantastic night thank you for making our 10th anniversary awesome. The food was great and they were very accomodating to a fussy eater.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Great service

Product: Excellent

Overall 5/5

Review for Starlight Dinner Cruise

19-Jan-2015
Service: +
Product: +

Service: Initial service was excellent - priority boarding and drinks and canapes on outside deck. Dinner service was overall quite good but our waitress was often not on hand when drinks were required.

Product: For the price paid the food could have been better - lobster was overcooked and we had to rush to finish our meal in the alotted time. Overall I was a little disappointed for the price I paid.

Overall 4/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Efficient and well organised. Enthusiastic staff and good entertainment.

Product: The Choice of menu and quality of the food surpassed our expectations. We were a party of eleven and everybody enjoyed their meal including the attention given to a Gluten Free request. We would not hesitate to recommend Captain Cook Dinner Cruises.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Loved everything about it and staff were great. Much better than i expected too

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: My wife eats gluten-free food and the person I spoke to about my booking could not have been more helpful.

Product: We enjoyed the evening. The food was good (and gluten free for my wife). The ambience was good. The live music set the mood. The waitress was attentive. It was a magical experience.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: I booked online, everything went smoothly.

Product: Staff were wonderful, food amazing and the boat was lovely.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Very Good

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Staff were very friendly and happy to chat with us. We had a wonderful experience and look forward to returning.

Product: Great service and food.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Great experience- we all thoroughly enjoyed the dining experience. A top night on the harbour and an excellent night of entertainment

Product: Well worth the money- a fantastic cruise/dinner deal with excellent service, great food and wine selection with a nice blend of entertainment

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service:
Product:

Service: Good interior, but poor meal.

Product: Change your menu please, make more games please.

Overall 2/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service was great , entertainment fablulous and food delicious

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Well planned and executed

Product: Excellent way to finish a vacation!

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: +
Product:

Service: booking was straight forward. On-boarding was done correctly

Product: Food was average

I was not given a window seat though I asked for it.

Later, others were upgraded to a window seat

(My hotel confirmed that they booked a window seat for me!)

Overall 2/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: NIL

Product: The staff were attentive. Food served were good and entertainmentn on board the ship was also nice.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Loved it

Product: Food was 5 star

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: We was lucky as the waters were calm, but it was a great night. Good food, great scenery, and well maintained.

Product: Good size, well cooked, fantastic

Overall 5/5

Review for Sailors Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Hi to whom it may concern i would recommend Captain Cook Cruises to anyone we had a great time great service and beautiful view.

Product: The food was excellent i would recommend it to anyone cant wait to book it again.

Overall 5/5

Review for Starlight Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: excellent with so many choices throughout a day

Product: super service excellent food - a somewhat disappointing wine choice - otherwise we enjoyed the night tremendously - thank you

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: I enjoyed the experience. It was very organised and beautiful. Great ambiance, and a relaxing, romantic couple of hours. I would have liked it to be a little longer, but apart from that it was lovely.

Product: The food was beautifully cooked. Very nice menu options.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Service was very good

Product: Dinner cruise was very good but music could have been better

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Excellent service best dinner ever. Very happy.

Product: Amazing food. Excellent service.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: The service on this cruise was outstanding, from the helpful booking staff to the staff on board .

Product: The Gold Dinner Cruise was a really wonderful experience. The 6 course tasting menu with accompanying wine delicious. Coupled with the most fantastic views while we were sailing around the harbour and a lovely waitress who was very attentive and friendly it was a truly memorable night.

I will definitely be recommending the dinner cruise to anyone who is looking for an amazing dining experience.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: +

Service: Good trip and value for money. I took guests from overseas to have a look at the harbour. While they saw some spectacular sights and have some excellent photos of the night, I would recommend overseas visitors wanting to 'see' Sydney be directed to a day rather than night cruise. (P.S. your photographer charges a far more reasonable rate than at Centrepoint Tower, my fiends bought several from the cruise. Thanks)

Product: Good service, Food was good but range of choices within the meal could be bigger. During the trip little detail about availability of drinks from the bar, if they were available.

Overall 4/5

Review for Sailors Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: It was amazing. We had relatives over from Scotland and we could not fault the friendly and attentive service we received. Well done to all of you!

Product: Food was great along with the wonderful harbour views.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: we had good time and enjoyed

Product: It was perfect every thing was excellent

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Recommended. Have staff that knows what they are doing. Very organized and good timing with food placing. No waiting. Good customer service.

Product: Good range of food. Good fine dining. Variety of wines offered. Recommended

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: The entire experience was fantastic, great service great food fantastic all round. Have recommended to everyone.

Product: Food was 5 star, service was spectacular. Lovely live music.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: +
Product: + +

Service: Reliable company and on-board staff were excellent.

Product: We had a delightful evening with well-presented, delicious food and good wine. The cruise represented good value for money and we all felt it was an excellent way to spend a balmy summer's evening. Staff were friendly, approachable and efficient. Just one further commit - a couple of us felt that another half an hour would have been appreciated. (We embarked/disembarked at Circular Quay).

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Excellent service, very friendly staff!

Product: Wonderful experience, highly recommended.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service:
Product:

Service: The waitress didn't offer us wines with our dinner. We had to ask her as she kept walking past us. She seemed very disinterested and had to be asked whAt wine she wAs serving at each course after we had asked her for the wine.

Product: The service was bad and the good was over cooked . Unfortunately we didn't even get priority boarding as stated in the purchase. We love this type of thing but we wouldn't recommend it based on our experience .

Response from Captain Cook Cruises: Thank you for your feedback on your Dinner Cruise. We were disappointed to read your comments as we pride ourselves on excellent customer service. We apologise for any inconvenience caused and will pass on your feedback to our hospitality manager to ensure our customer service is not compromised . Thank you for your feedback, it is appreciated.

Kind Regards,
Richard
Head of Sales & Marketing
Captain Cook Cruises

Overall 2/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Grandsons18th birthday we all had a great night

Product: 10 out of 10

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Stunning cruise. Service great. Food pretty good, but dessert a little un exciting.

Overall 5/5

Review for Starlight Dinner Cruise

19-Jan-2015
Service: +
Product: +

Service: My wife enjoyed her birthday cruise

Product: Pleasant meal and service

Overall 4/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Fantastic service, even during wet weather

Product: Fantastic cruise, great location, vegetarian courses not too bad - but we are used to spicier foods. Drinks were great. A great night overall.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: +
Product: +

Service: good service

Product: It was very enjoyable. Had a lovely table right at the front of the boat . And the weather was so good, beautiful sunset. This is the one to do1.

Overall 4/5

Review for Starlight Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Lovely sights, excellent staff and great food.

Product: Excellent entertainment

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: + +
Product: + +

Service: Excellent service

Product: Excellent service

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
Service: +
Product: + +

Service: Generally very good, very helpful, and very informative. Recommended.

Only issue would have been the person at Circular Quay put us on ferry to the zoo that went via wherever to drop us on the way back. Rest of it was good

Product: Good food, albeit somewhat hurried, good entertainment

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Service: I celebrated my partners birthday and the staff made us feel very welcome and went above and beyond by singing happy birthday. It was such a nice touch.

Product: The food was delicious.

Overall 5/5

Review for Starlight Dinner Cruise

19-Jan-2015
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Product: +

Service: Good service.

Product: The food could be better.

Overall 4/5

Review for Buffet Dinner Cruise

19-Jan-2015
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Product: + +

Service: Everyone was so nice amazing service

Product: Meals were all 5star, amazing

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
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Product: + +

Service: We found the staff to be very friendly and accommodating, and given our experience my wife thoroughly enjoyed her 50th birthday evening thanks to you all. We couldn't recommend Captain Cook Gold Dinner Cruise highly enough to anyone who asks about it

Product: My wife and I were extremely pleased with the dinner and what the menu offered. We had a little difficulty with the Crayfish Dish as we weren't used too shelling the meat from them but we got there

The staff member we had on the night was great. She presented well and we found we really enjoyed being served by her. Sorry we cant remember her name. We would like too say Thankyou for a most memorable evening and we will return in the near future too enjoy this cruise again

Regards

Jason and Leonie Searle

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
Service: +
Product: +

The service was initially a bit slow but when we mentioned this to the staff they really stepped up and did a great job.

Overall 4/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Product: + +

We had a great night. The food was excellent and the music just the right volume

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Product: + +

Service: Each person I had to communicate with regarding my booking (even when I had to call back several times to continually add people to my booking) was just lovely. They were so friendly and helpful, and after dealing with the stressful situation of planning a holiday for 4 families, helpful was what I needed.

Product: I absolutely LOVE the Captain's Dinner Cruise offered by Captain Cook Cruises. The staff was friendly, the food was delicious, and the atmosphere was superb. All around a wonderful night! I recommend this dinner cruise to everyone who goes to Sydney. I just wish that they offered these in Perth, too, so I don't have to wait the few times a year I am in Sydney.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Service: The service was amazing our waitress was exceptionally lovely.

Product: Would definitely come back to do the gold dinner cruise it was amazing. Was celebrating my fiances birthday and he loved every minute. Thank you for the great service and amazing mouth watering food.

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
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Product: +

Service: All professionally done.

Product: Well, the dinner was actually average, but the available choice of wines was good, the live music was a boon, and the whole evening cruise package was enjoyable. Thanks!

Overall 4/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Service: The service was amazing better than a first class restaurant. The food was above average but I dont really have high expectations on the food being on a boat. Seafood lobster was not great at all but I had seen other reviews on this with the same comments so maybe its time for a change of menu. Good choice on wines but bit cheeky to have to pay for a bloody mary 16 dollars as its only vodka and tomatoe juice when a gin and tonic was free and pay approx 800 dollars for 4 people!!

Product: The only feedback was boarding should make it clear that Gold boards first its a bit of a scrum!!

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
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Product: +

Service: They sent me a birthday voucher in the wrong name. I rang them to point this out and they said they would change it but they never did

Product: I ordered the smoked trout entrée as I have never had smoked trout. What I got was smoked salmon which I eat all the time at home so would never order when out. The wait person first insisted it was trout not salmon when it clearly wasn't and then said something to the effect of "trout/salmon what's the difference?" ie It doesn't matter. We thought the dinner cruise was overpriced and we would not recommend it now.

Overall 4/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Product: + +

Service: Great service, an absolute must

Product: Worth the extra, one of the best things to do in Sydney

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
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Very happy

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
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Product: + +

Service: BEST VALUE IN SYDNEY

Product: True Cuisine and excellent staff

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Service: The hole experience was amazing. Had a great night .

Product: The food is very good high quality.

Overall 5/5

Review for Sailors Dinner Cruise

19-Jan-2015
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Staff excellent. Boarding was a little confusing tho.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Product: + +

Service: From the moment we stepped on board service was brilliant

Product: Both service and food were great, reomend to anyone

Overall 5/5

Review for Gold Dinner Cruise

19-Jan-2015
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Product: +

It was ok, nothing special. Singer was very good

Overall 4/5

Review for Starlight Dinner Cruise

19-Jan-2015
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Product: + +

Service: The booking process was great, and I found the customer service staff very helpful.

Product: The staff were excellent. They made the night a most enjoyable experience. We were delighted to have been placed in our own room. The food was also very good.

Overall 5/5

Review for Captains Club Dinner Cruise

19-Jan-2015
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Product: + +

Service: Enjoyed our night and recommend to all

Product: Love the dinner cruise

Response from Captain Cook Cruises: Thank you for your recent review of your Gold dinner Cruise with us on Sydney Harbour. We were delighted to read that you enjoyed your night and that you would recommend us.

Kind Regards,
Richard
Head of Sales & Marketing

Overall 5/5

Review for Gold Dinner Cruise

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