Covid-19

Update - 26 March 2020

Captain Cook Cruises is following the direction and advice from the Federal and State Governments in relation to essential and non-essential services, including transport and travel. Our Watson’s Bay to Circular Quay and Lave Cove to City commuter ferry services are currently operating to a modified schedule as they are deemed an essential service providing public transport to the community and residents.

We have suspended all our non-essential services including Dining, Sightseeing and Hop On Hop Off cruises from 23 March to 31 May 2020.  Please find details on our amendment or cancellation policies below. If you need to contact our reservations team, please email [email protected] or call +61 2 9206 1111. We ask for your patience and understanding as we are currently dealing with high call volumes and online enquiries and will respond as soon as possible.

For the latest information on:
International travel restrictions: visit the Australian Government Health website 
Domestic travel restrictions: on travel within the States and Territories of Australia, please visit the Australian Government Health website here
Specific restrictions and health advice within New South Wales: please visit the NSW Health website

Thank you for your continued support during this difficult time.

Update - 23 March 2020

With the closure of Australia's borders and in line with the governments decision to cease all non-essential gatherings, it is with great sadness that we have decided to suspend all operations temporarily as of Monday 23rd March 2020.

However, essential services such as the Lane Cove school and commuter services and Watson's Bay morning and afternoon commuter services will still be operating during this time, pending updated government orders. 

Our phone lines will remain open. You can contact our team on +61 2 9206 1111 9am - 5pm daily, or email us at [email protected]

If you have a cruise booked with us during this time, we kindly ask you to please be patient with us as our team will be in contact with you in the coming days to discuss the following options:

  • a travel credit to the value of 120% to be spent at a time convenient to you within the next 3 years 
  • a refund in accordance with the cancellation policy 

By offering a travel credit, you can reschedule your brilliant experience with us when it is safe to do so. The extra 20% credit on us will help to make the experience even more memorable and we look forward to seeing you then.

We hope that you all stay safe and we thank you for your understanding and support. 

Update - 18 March 2020

Following the recent Australian Government advice issued on 18 March 2020, public transport services are considered essential services and therefore are exempt from the limitation placed on non-essential gatherings inside of 100 or more and the social separation requirements. While our ferry transport are exempt, we will endeavour to provide 1.5 metres of separation where and when it is practical for us to do so and encourage passengers to adhere to these recommendations. 

Full Update

The Federal Government has closed Australia's borders to non-essential international travel. The Federal Government has also recommended all non-essential domestic travel to be reconsidered. 

As a result, State and Territory Governments across the country have commenced restrictions of interstate visitors adhere to a mandatory 14-day isolation requirement. Please check your state or territory health websites for more information on these travel restrictions for your jurisdiction. 

The Australian Government has also recommended further restrictions on social gatherings which are also being implemented by State and Territory Governments.

Please note: The National Cabinet has agreed that public transport (trains, trams, buses, ferries is essential and therefore are exempt from the travel and social gathering restrictions at this time. However, wherever possible passengers should try to adhere to the 1.5m social distancing recommendations. 

At SeaLink Travel Group we are following the advice of the health authorities and the Federal and State governments when making descisions about our vessels, cruises, tours, accomodation and operations. We will keep you informed of any changes that will impact your trip with us as soon as possible. 

You should also keep up-to-date with the latest travel and health information from the Australian Government - visit www.health.gov.au or your state or territory government health department website for any additional controls. 

What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

Additional control measures we have put in place at Captain Cook Cruises include:

  • Dining tables separated 1.5 metres apart
  • Capped the number of passengers per vessel deck to 100
  • An experienced cleaning team and additional training of crew members in cleaning procedures
  • Signage on best hand washing techniques and practices
  • Reinforced vigilance in hand washing throughout our properties 
  • An increased number of hygiene hand washing stations
  • Activating Safety Alert Bulletins issued by NSW Health

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet
  • Cover your cough or sneeze, dispose of tissues, and use alcohol-based hand sanitiser
  • if unwell, avoid contact with others. Consider deferring travel and seek healthcare advice 
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people)

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au. 

What happens if SeaLink Travel Group cancels my tour/cruise?

If the tourism experience you have purchased has been cancelled, we will offer either a:

  • a travel credit to the value of 120% to be spent at a time convenient to you within the next 3 years 
  • a refund in accordance with the cancellation policy 

By offering a travel credit, you can reschedule your brilliant experience with us when it is safe to do so. The extra 20% credit on us will help to make the experience even more memorable and we look forward to seeing you then.

What if I want to change my travel dates to later?

If you have an existing booking and were scheduled to travel between 18 March 2020 and 30 June 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates. 

Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred. 

What if I want to cancel my trip?

If you are scheduled to travel between 18 March 2020 and 30 June 2020 and want to cancel your tour or cruise altogether you can either choose:

  • 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booking date), or
  • A refund in accordance with the cancellation policy will apply. Check the cancellation policy from your travel provider for more details. SeaLink Travel Group will cap cancellation fees up to $50 p.p. to cover credit card charges, and other third-party costs.

You should also check with your travel insurance policy for any information regarding cancellations.

Future Updates

Captain Cook Cruises maintains close relationships with Government and Health Authorities and will continue to monitor the situation. We will provide further updates via this page and social media when available. 

Thank you for your continued support over these difficult times. We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.