Policy for travelling with animals and pets

Travelling with an assistance animal

  • Approved assistance animals are allowed on Ferry Services with Captain Cook Cruises Sydney Harbour as follows
  • You can travel with your approved animal that includes:
    • Assistance animals trained to assist passengers with a disability
    • Assistance animals in training
    • Guide dogs and hearing dogs with accreditation
    • Police and security dogs
    • Guide, hearing, police and security dogs do not require a permit
  • However for other assistance animals, you must carry an Assistance Animal Permit with you as proof of entitlement. It must have the photo of the nominated assistance animal on it and cannot be used for another animal
  • When you travel with an assistance animal you need to ensure that:
    • You have a valid ticket or pass for your trip, your assistance animal travels free
    • You are responsible for the conduct, care, feeding and toileting of your animal
    • The animal must be under the control of the registered handler at all times
    • You use the wide gate to enter and exit at larger gated ferry terminals where possible
    • Your guide or hearing dog wears a harness or medallion of registration
    • Interstate and internationally certified guide and hearing dogs are recognised. All other animals must be certified as a trained assistance animal.
  • You need to apply for or renew your assistance animal permit with the Transport Concessions Office

Travelling with pets

  • Pets are allowed on Ferry Services with Captain Cook Cruises Sydney Harbour as follows
  • Permission is required by crew prior to boarding
  • When boarding public transport with a pet or other animal, please be aware that:
    • The animal must be restrained in a suitable box, basket or other container at all times while on board.
    • The driver or crew may refuse to allow the animal if the service is reaching capacity.
    • Animals that are not clean, appear vicious or likely to annoy, threaten or inconvenience other customers will not be allowed.
    • Animals are not allowed on seats and must not obstruct passageways.
    • You should keep your animal away from other travelling animals to ensure the safety and comfort of other customers and pets
    • On ferries, animals should not travel in the enclosed ferry cabin areas, unless the vessel does not have an outdoor area or it is unavailable.